Mailroom Fulfillment Specialist

Job Duties and Responsibilities

• Responsible for daily operations of a mail room, and Shipping and Receiving
• May be responsible for: Shipping & Receiving, Delivering and Processing of Mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence Programs.
• Understands how to operate the required equipment/software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May include interaction with contracted vendors, facility management, and occupants.
• Coordinating of shipments for customers and between Milwaukee and Mequon facilities
• Operating industrialized power equipment (fork truck) to load, unload, and move shipments
• Maintain, notify and distribute packages in various location with in the building.
• Routine (several times a day) monitoring of packages to ensure areas are clean tidy and items are removed promptly
• Assist Fleet Manager with toner distribution and escorting technicians to printers.
• Completing logs for incoming and outgoing packages and skids using our TRAC system and customer provide spreadsheet.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

• High school or GED is required.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year Customer facing work experience required.
• Demonstrated knowledge and understanding of technology.

KNOWLEDGE, Skills And Abilities

• Tactical thought processing.
• Ability to present to a small group.
• Moderate Problem-Solving Skills.
• Basic Customer Service skills.
• Basic Technical aptitude.
• Basic Written and Verbal Communication skills.

Working Conditions, Mental and Physical Demands

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data, and instruction; prepare, provide and convey diversified information.
• Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).
• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.