Help Desk Support
TEKsystems
Posted Wednesday, May 14, 2025
Posting ID: JP-005279306
Milwaukee, WI
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Overview:
We are eeking experienced Help Desk professionals to provide remote Tier 1 support during an software go-live. This is a short-term project requiring strong customer service and troubleshooting skills.
Key Details:
- Location: Milwaukee, WI (hybrid)
- Start Date: June 3, 2025
- Duration: 3 month contract
Responsibilities:
- Provide phone-based technical support for software-related issues
- Handle password resets, account access, and basic navigation
- Log and escalate tickets using an ITSM platform
- Follow documented procedures and deliver excellent customer service
Requirements:
- 1+ year of Help Desk or Service Desk experience
- Strong communication and problem-solving skills
- Comfortable in fast-paced, high-pressure environments
- Quick learner and team player
Compensation:$18
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
HybridCommunication
Customer Service
IT Service Management
Problem Solving
Troubleshooting (Problem Solving)
Technical Support
Help Desk Support
Quick Learning
