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Legal On-Site Services Specialist Position Profile The Legal On-Site Services Specialist provides operational support within a legal office environment. Responsibilities include operating high-volume duplicating and scanning equipment, mail processing, shipping/receiving, and copier maintenance. The role also involves handling sensitive and confidential documents, ensuring quality control, and supporting legal staff with document management and workflow needs. <div> Job Duties and Responsibilities<ul> <li>Operate high-volume copy machines; perform binding and finishing work.</li> <li>Handle highly sensitive and confidential documents, often under tight deadlines.</li> <li>Deliver the highest quality work due to the sensitive nature of legal projects.</li> <li>Operate high-volume scanners and image handling software.</li> <li>Utilize MS Office and email systems.</li> <li>Inspect convenience copiers daily; clear paper jams and report issues.</li> <li>Maintain records for management reports and supply inventories.</li> <li>Distribute office supplies, faxes, and mail to designated personnel or drop-off points.</li> <li>Calculate charges for jobs performed; maintain billing logs.</li> <li>Respond to and coordinate service calls required by customers.</li> <li>Perform filing duties, including purging and archiving old documents.</li> <li>Deliver completed jobs to designated customer locations.</li> <li>Maintain daily meter and service logs.</li> <li>Travel between customer buildings as needed.</li> <li>Answer customer questions regarding job status or feasibility.</li> <li>Ensure copier areas are neat and well stocked.</li> <li>Perform shipping/receiving duties.</li> <li>Use bindery and finishing equipment (shrink-wrap machine, paper cutter, hole driller, jogger, tape machine, stackers, stapler, scales).</li> <li>Perform scanning, file conversion, file naming, and FTP transfers.</li> <li>Manage electronic file tables of contents.</li> <li>Perform OCR (Optical Character Recognition) tasks for keyword search.</li> <li>Format files for printing/Excel.</li> <li>Assist with coordinating off-site projects (BIS or Smart Source).</li> <li>Provide professional-level support to legal staff (secretaries, paralegals, associates, partners).</li> <li>Complete projects accurately under tight deadlines and high pressure.</li> <li>Perform other duties as assigned.</li> </ul> <div> Qualifications<ul> <li>High school diploma, GED, or equivalent work experience required.</li> <li>Completion of Ricoh Legal training within 90 days of hire (and ongoing training as required).</li> <li>Related copy job experience preferred.</li> <li>Minimum of 1 year of experience in the legal industry strongly desired.</li> <li>Strong customer service, communication, and interpersonal skills.</li> <li>Valid driver's license and auto insurance may be required per company policy.</li> <li>Proficiency in MS Office Suite.</li> </ul> <div> Knowledge, Skills, and Abilities<ul> <li>Technical aptitude with printers, copiers, postage machines, and office equipment.</li> <li>Strong customer service and organizational skills.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Knowledge of shipping/receiving procedures.</li> <li>Basic electronics knowledge preferred.</li> <li>Ability to troubleshoot and problem-solve.</li> <li>Ability to read and comprehend technical manuals and instructions.</li> <li>Excellent verbal communication and customer relations skills.</li> </ul> <div> Working Conditions / Physical Demands<ul> <li>Office environment with normal lighting, ventilation, temperature, and noise levels.</li> <li>Work assignments are diversified and may involve interpreting complex material.</li> <li>Physical effort may include standing, walking, bending, reaching, stretching, climbing, and lifting/moving items up to 50 lbs.</li> <li>Moderate dexterity required (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div></div></div></div>

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Legal Print and Office Services Specialist

<div> <div> Job Title: Site Leader, Legal <div> Three Sentence Summary: Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. <div> Roles and Responsibilities: <div> <ul> <li>Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. </li> </ul> <div> <ul> <li>Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. </li> </ul> <div> <ul> <li>Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. </li> </ul> <div> <ul> <li>Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources. </li> </ul> <div> <ul> <li>Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. </li> </ul> <div> <ul> <li>Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. </li> </ul> <div> <ul> <li>Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. </li> </ul> <div> Qualifications (Must Have): <div> <ul> <li>High school diploma or GED. </li> </ul> <div> <ul> <li>Minimum of 2 years' experience in the legal industry. </li> </ul> <div> <ul> <li>Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. </li> </ul> <div> <ul> <li>Excellent organizational skills and the ability to lead and train employees effectively. </li> </ul> <div> Qualifications (Nice to Have): <div> <ul> <li>Experience in delivering classroom or informal training sessions. </li> </ul> <div> <ul> <li>Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). </li> </ul> <div> <ul> <li>Familiarity with different types of law and legal departments. </li> </ul> <div> <ul> <li>Proficiency in operating advanced machinery for complex jobs. </li> </ul> <div> If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth. </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Services and Print Production Lead

<div> Senior Receptionist & Switchboard Operations MS Onsite POSITION PROFILE Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties. Job Duties and Responsibilities &bull; Greet visitors, ask them to sign in, issue them a Visitor Badge, process and assign wireless network account for Headquarters, if applicable and contact the employee the visitor is to see. &bull; Activate access for temporary badges for Headquarters employees who forgot or lost their badge or if their badge is malfunctioning. &bull; Answer and properly route global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service. &bull; Prioritize calls and escalate customer service issues to the proper chain of command. &bull; Takes initiative to ensure the company phone and speed dial lists are current. &bull; Responsible for training a back-up and providing guidance on policies and procedures. &bull; Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate. &bull; Provide light administrative support to Headquarter staff as directed such as issuing facility access cards to employees, scheduling meeting room, assisting Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). &bull; Proactively seeks out additional work during downtime. &bull; Follow up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day. &bull; Builds professional relationships with customers and other teams. &bull; Maintain the reception area in a neat and orderly fashion to include visitor reading materials. &bull; Perform other duties as assigned by the Site Manager. Qualifications (Education, Experience and Certifications) Typically Required: &bull; Requires high school diploma. &bull; Experience working in a Headquarters environment preferred. &bull; 8+ years of experience as a receptionist in a busy switchboard environment preferred. &bull; Type 40 wpm. &bull; Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight hour shift). KNOWLEDGE, Skills And Abilities &bull; Strong verbal and written communication skills &bull; Demonstrated customer service/relations skills &bull; PC skills &bull; Basic clerical and secretarial skills &bull; Ability to handle high volume telephone calls &bull; Good organizational skills &bull; Good judgment skills Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information. &bull; Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Receptionist & Switchboard Operations MS Onsite

<div> Software Product Manager / Owner Intern POSITION PROFILE Get a firsthand look at how traditional print software has evolved into a modern microservices based, serverless, software as a service business model. As our software summer Product Manager / Owner intern, you will be responsible to define market requirements and work with engineering to deliver a solution with a focus on Data Analytics, Dashboards, IoT, and Artificial Intelligence. At Ricoh, the software Product Manager / Owner intern role is responsible for learning how to turn product capabilities into customer value by understanding the customer, the marketplace, Ricoh's current software portfolio, emerging technology developed by Ricoh R&D, and the competitive landscape. This role provides the global headquarters product management team, which leverages the Pragmatic Marketing methodology, support for production print areas of the market. As an intern in the Product Management department, you'll observe the value of becoming a product and market evangelist, and a go-to source for knowledge on the customer, the customer's problems and use cases, and the likely decision-making criteria used when making a technology investment.<ul> <li>At Ricoh, the software Product Manager / Owner has an opportunity to learn both sides of the business: <ul> <li>As a product manager interfacing with the market and the customer, defining what the customer needs be more successful in their business and how to go to market.</li> <li>As a product owner working with the SaaS engineering team to verify their design will fulfill your original requirements.</li> </ul></li> <li>You'll be spanning the market-to-development gap while you evangelize the power of the solution within Ricoh.</li> </ul>Learn directly from customers about their challenges they face running their business, and how you can help them. You'll prioritize what you learn based on urgency, pervasiveness and the customers willingness to pay. Engage the sales team to educate them about your project, and how you've solved their customer's problems. You'll need to consider the go to market plan and how best to package, price, promote and support the project to appeal to your target customer. You'll help to define the product management requirements in a way that our SaaS software engineering team can solve the customer's problem most effectively. This will include the target customer persona, the context behind their problem, and the desired outcome that engineers can use to design a solution. You'll follow the progress of the project as it progresses through our Agile scrum-based development process. As new function is built, you'll review and sign-off that the team has solved the original problem that you defined. At the conclusion of the project, you'll share the results with the Ricoh executive management staff. QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Student must be currently enrolled in an accredited college or university. </li> <li>Students should be pursuing a degree in a related major in the department of interest and possess some former work or internship experience. </li> <li>Students must have a cumulative GPA of 3.0 or higher. </li> <li>Students are to successfully complete all required screenings prior to hire. </li> </ul>Education: &bull; University undergraduate degree in marketing, business, computer science or engineering &bull; MBA preferred &bull; PMP (Project Management Professional) certification preferred &bull; Pragmatic Marketing certification preferred Preferred Qualifications<ul> <li>Software Product Management experience and/or coursework</li> <li>Strong written and verbal communication skills</li> <li>Excellent presentation and product demonstration skills</li> <li>Strong communicator with collaborative, cross-organizational teaming skills</li> <li>An understanding of Agile Scrum development methodology</li> <li>Background taking new software technologies to market and successful commercialization</li> <li>AWS, AI, ML, Data Analytics, and IoT experience preferred</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Software Product Manager / Owner Intern

<div> Legal Environment Responsibilities: <ul> <li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.</li> <li>Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).</li> <li>As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette.</li> <li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.</li> </ul> <div> General Responsibilities <ul> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> <li>Handle time-sensitive documents that are confidential in nature.</li> <li>Maintain logs for billing and reporting.</li> <li>Distribute incoming mail and packages, office supplies, and fax transmissions.</li> <li>Deliver completed reproduction work to designated delivery areas.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform batch printing using Adobe Acrobat Pro.</li> <li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.</li> <li>Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.</li> <li>Assist facilities with box moves, office moves, and light maintenance duties.</li> <li>Perform occasional cleaning duties and may require periodic overtime.</li> </ul> <div> Qualifications Must Have: <ul> <li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul> <div> Qualifications Nice to Have: <ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> </ul> <div> Knowledge, Skills, and Abilities: <ul> <li>Working knowledge of copier and related equipment preferred.</li> <li>Knowledge of shipping/receiving procedures and basic electronics preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.</li> <li>Excellent customer relations and verbal communication skills.</li> </ul> <div> Working Conditions, Mental and Physical Demands: <ul> <li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.</li> <li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence</li> </ul></div></div></div></div></div></div>

Copy and Print Specialist

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence

Senior On-Site Service Specialist

<div> Site Coordinator - Position Profile POSITION PROFILE Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Job Duties and Responsibilities <ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility including</li> <li>operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail</li> <li>Handles formal contact with the customer, on a daily basis.</li> <li>Responsible for effective implementation and management of RICOH Service Excellence Programs</li> <li>Understands how to operate the required equipment/software efficiently to achieve service level agreements.</li> <li>Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.</li> <li>May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.</li> <li>May include interaction with contracted vendors, facility management and occupants.</li> <li>May be responsible for office-supply inventory re-ordering.</li> <li>May be responsible for Conference room coordination and A/V equipment resource management.</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.</li> <li>Ensures financial responsibilities are met.</li> <li>Performs other duties as assigned</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires:<ul> <li>High school or GED is required</li> <li>1+ years of experience in a related field (B2B and/or technical)</li> <li>Previous 1+ year Customer facing work experience required</li> <li>Demonstrated knowledge and understanding of technolog</li> </ul>KNOWLEDGE, Skills And Abilities <ul> <li>Tactical thought processing</li> <li>Ability to present to a small group</li> <li>Moderate Problem-Solving Skills</li> <li>Basic Customer Service skills</li> <li>Basic Technical aptitude</li> <li>Basic Written and Verbal Communication skill</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS <ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information</li> <li>Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Print and Mail Production Specialist

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } <div> Senior Site Manager, MS Site Management Position Profile Accountable for daily operations of a medium to large team that may include a complex site and/or multiple sites. Ensures contract compliance for services including (but not limited to): Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, training & development, employee retention, succession planning, and performance management (including employee counseling). Job Duties and Responsibilities <ul> <li>Responsible for managing daily operations of a medium-large size site while overseeing a medium-large team of direct reports.</li> <li>Prioritizes complex projects while effectively managing multiple and competing priorities.</li> <li>Fosters an inclusive and high-performing team environment in which SLA objectives are met.</li> <li>Expert knowledge of Ricoh's products and offerings; consistently consults and provides insights into strategic and tactical issues by seeking input from counterparts in other business units.</li> <li>Improves quality of operations by applying effective implementation and management of RICOH Service Excellence tools.</li> <li>Responsible for staffing and performance management of assigned site personnel and Field Service Representative staff.</li> <li>Creates and maintains a customer-focused environment through end-user feedback and customer satisfaction surveys, with active Commitment Action Documents.</li> <li>Ensures operational quality by supporting achievement of goals in audit and deadline standards using tools and best practices.</li> <li>Ensures proper staffing through effective use of internal recruiting and selection processes.</li> <li>Motivates employees and recognizes achievements using Ricoh recognition programs.</li> <li>Identifies and recommends high performers for succession planning. Responsible for retention, performance management, and employee counseling.</li> <li>Identifies training needs and performance development opportunities through Individual Development Plans, succession planning, and mentorship.</li> <li>Focuses on business retention, customer service, high-performing teams, and profitable growth.</li> <li>Supports, leads, and manages teams through all phases of Change Management.</li> <li>Understands complex processes, identifies improvements, conducts root-cause analysis, and resolves issues to ensure optimal customer satisfaction.</li> <li>Identifies gaps or scope creep in service delivery and adjusts process documentation within client or Ricoh frameworks, with AOM/ESM/NOM support.</li> <li>Facilitates resolution of pricing, orders-in, and invoicing issues through coordination with the sales department.</li> <li>Maintains formal contact with the customer daily in MS and as needed in BIS.</li> <li>Clearly communicates job expectations by training, cross-training, coaching, counseling, directing, and evaluating staff to improve work output and quality.</li> <li>Acts as a consultant to customers to improve business processes through workflow enhancements and appropriate services.</li> <li>Collaborates with leaders, team members, and internal/external customers to implement solutions or initiatives.</li> <li>Suggests, develops, and implements process improvements that increase quality or productivity.</li> <li>Completes Monthly Operations Reviews, site reports, and required paperwork.</li> <li>Supports QSMs.</li> <li>Creates and conducts required reporting, customer presentations, and business reviews to ensure alignment with contractual requirements and value-added reporting.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, Certifications) Typically Requires:<ul> <li>High school diploma or GED.</li> <li>5+ years of related work experience (B2B and/or technical).</li> <li>2+ years of managerial experience strongly preferred.</li> <li>5+ years of customer-facing experience required.</li> <li>Demonstrated high-level understanding of technology.</li> <li>Proficient user of MS Office 360.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Strategic facilitator of complex issues.</li> <li>Ability to present to large groups.</li> <li>Complex problem-solving skills.</li> <li>Demonstrates managerial courage.</li> <li>Expert customer service skills.</li> <li>Strong technical aptitude.</li> <li>Excellent written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Typically an office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Work assignments are diversified; requires interpreting and applying complex material, data, and instructions, and preparing and conveying varied information.</li> <li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, or lifting/moving items up to 50 lbs.</li> <li>Moderate dexterity-regular use of basic tools (keyboard, calculators, hand tools) and eye/hand coordination.</li> </ul>Note: The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. </div>

Senior Site Manager

Position Overview The Senior Office Solutions Specialist is responsible for managing existing Ricoh accounts and identifying new business opportunities. This role focuses on customer retention, revenue growth, and expanding Ricoh's presence across hardware and service product lines. Operating in a hybrid environment, the specialist engages clients through phone, email, video conferencing, and social media, with clear monthly performance and activity targets. This position thrives in a high-energy, collaborative culture where recognition and camaraderie fuel competition and results. <div> Key Responsibilities<ul> <li>Drive sales within the SMB customer segment using a comprehensive, consultative approach.</li> <li>Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities.</li> <li>Conduct business-to-business outreach through various channels including email, phone, and virtual meetings.</li> <li>Deliver customer-focused solutions with professional communication and effective objection handling.</li> <li>Meet or exceed revenue targets for equipment and services.</li> <li>Maintain accurate records of account activity, pipeline, and forecasting in CRM systems.</li> <li>Collaborate with internal teams and subject matter experts to deliver tailored solutions aligned with customer goals.</li> <li>Perform additional duties as assigned.</li> </ul> <div> Qualifications<ul> <li>Bachelor's degree or equivalent experience in a related sales environment (preferred).</li> <li>Proven experience in B2B account management and development (preferred).</li> <li>Proficiency in Microsoft Office Suite.</li> </ul> <div> Skills and Competencies<ul> <li>Strong understanding of sales methodologies and processes.</li> <li>Excellent time management and adaptability in a dynamic environment.</li> <li>High level of coachability and accountability.</li> <li>Commitment to continuous learning of new products and services.</li> <li>Self-motivated with the ability to thrive in a hybrid work setting.</li> <li>Effective team collaboration and interpersonal skills.</li> <li>Strong negotiation, written, and verbal communication abilities.</li> <li>Demonstrated business acumen and strategic account planning.</li> <li>Exceptional organizational and prioritization skills.</li> </ul> <div> Working Conditions and Physical Demands<ul> <li>Hybrid work environment; must have the capability to work remotely.</li> <li>Standard office conditions with adequate lighting, ventilation, and noise levels.</li> <li>Regular communication with team members and leadership.</li> <li>Work involves diverse assignments and problem-solving with minimal precedent.</li> <li>Occasional exposure to stressful situations requiring resilience and focus.</li> <li>Primarily sedentary work with occasional walking, standing, and light lifting.</li> <li>Moderate dexterity required for tools such as keyboards, telephones, and headsets.</li> </ul> <div> Note: This job description outlines the general nature and scope of responsibilities for this role. It is not intended to be an exhaustive list of duties, skills, or working conditions. </div></div></div></div></div>

Inside Sales Specialist

<div> Field Manager, Area Operations Position Profile This position is directly responsible for the execution and management of all managed service operations for Area site locations within the assigned territory. The role maintains operational strategy and contractual compliance to ensure consistency in site-level performance and service excellence standards. The Field Manager initiates, organizes, and leads account expansion and renewals. Key focus areas include employee selection, development, succession planning, customer experience, and meeting site profit objectives. This position is a key member of the Area Operations team. <div> Job Duties and Responsibilities <ul> <li>Promotes effective use of internal recruiting and selection processes to attract and hire talent.</li> <li>Identifies employee training and development needs through competency assessments and Ricoh training offerings.</li> <li>Arranges assignments, training, and experiences to support team member development and job satisfaction.</li> <li>Directly manages Managed Services employees within the assigned area.</li> <li>Directly manages and conducts on-site inspections of FSR performance.</li> <li>Establishes goals, clarifies roles and responsibilities, and holds internal and external team members accountable.</li> <li>Collaborates with leaders, team members, and customers to implement solutions and initiatives.</li> <li>Monitors, evaluates, and recognizes employee excellence using the Ricoh Recognizes program.</li> <li>Addresses performance issues and establishes improvement steps with managerial courage and sound decision-making.</li> <li>Sets expectations, empowers others to solve problems, and facilitates discussions that generate creative solutions.</li> <li>Leads succession planning by developing promotable candidates.</li> <li>Plays an active role in onboarding and development of Area resources.</li> <li>Develops key relationships with internal and external customers.</li> <li>Identifies gaps in service delivery and adjusts process documentation to align with client or Ricoh frameworks.</li> <li>Facilitates meetings with key customer contacts regarding contractual obligations, initiatives, and value-added services.</li> <li>Ensures timely execution of MS initiatives aligned with quality requirements, using program tools and best practices.</li> <li>Maintains knowledge of Ricoh's internal structure and facilitates required internal communication cadence.</li> <li>Conducts area account certifications to inspect service delivery standards and drive continuous improvement.</li> <li>Assists in installing new or expanding sites, focusing on procedural/operational validation and customer satisfaction.</li> <li>Oversees Ricoh's onboarding support processes (order management, billing, tech services, professional services) related to contractual service and customer satisfaction.</li> <li>Establishes and identifies reporting packages based on customer requirements.</li> <li>Supports, leads, and manages teams through all phases of change management.</li> <li>Creates and maintains a customer-focused environment with regular end-user feedback and satisfaction surveys.</li> <li>Ensures customer satisfaction through regular site visits and engagement with end users.</li> <li>Owns customer escalations, root cause analysis, and issue resolution to ensure optimal satisfaction.</li> <li>Creates and delivers required reporting, customer presentations, and business reviews aligned with contractual requirements.</li> <li>Ensures effective implementation and management of Ricoh Service Excellence.</li> <li>Ensures quality and productivity standards are met by On-Site Managers, including inspection of area SOP guides and service documentation.</li> <li>Maintains knowledge of services and solutions.</li> <li>Assists in gathering and preparing documentation for proposed site service requirements.</li> <li>Validates new opportunities and brings resources/tools to ensure timely execution.</li> <li>Ensures profitability of all assigned accounts down to individual site locations and assists the Area Director in achieving financial goals.</li> <li>Ensures accurate and timely billing submission.</li> <li>Regularly inspects accounts receivable status in collaboration with Shared Services.</li> <li>Coordinates month-end closing and other necessary accounting functions.</li> <li>Coordinates and implements contract pricing escalators for assigned accounts.</li> <li>Performs other duties as assigned.</li> </ul> <div> Qualifications (Education, Experience, Certifications) <ul> <li>College degree preferred.</li> <li>5-7 years of multi-site operations management experience with direct client contact in facilities management or related outsourcing industry.</li> <li>Successful completion of all Site Manager Level training (internal candidates).</li> <li>Valid driver's license and minimum auto insurance coverage per Ricoh policy.</li> </ul> <div> Knowledge, Skills, and Abilities <ul> <li>Strong team-oriented approach with a successful track record of motivating and managing staff.</li> <li>Strong customer service skills.</li> <li>Strong presentation and communication skills.</li> <li>Ability to use a PC and relevant software.</li> </ul> <div> Working Conditions, Mental and Physical Demands <ul> <li>Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Work assignments are diversified; requires interpreting, comprehending, and applying complex material and data, and conveying varied information.</li> <li>Work is mostly sedentary but may require walking, standing, bending, reaching, and lifting up to 50 lbs.</li> <li>Moderate dexterity required, including regular use of calculators, keyboards, hand tools, and eye/hand coordination.</li> </ul> <div> Note: The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. </div></div></div></div></div></div>

Field Manager Legal Office Operations

<div> ****Site Service Offerings: Mail, Fleet/Convenience Printers, Conference Room Sweeps, Concierge/Reception, Print**** Job Title: Site Manager Summary: As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supportive culture where every member thrives, driving transformative outcomes through innovation and collaboration. Roles and Responsibilities: &bull; Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention. &bull; Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape. &bull; Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence. &bull; Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty. &bull; Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges. &bull; Provide ongoing training and development opportunities, empowering team members to reach their full potential. Qualifications Must Have: &bull; High school diploma or equivalent (GED). &bull; A minimum of three years of relevant work experience, including customer-facing roles. &bull; Demonstrated previous managerial experience, ideally within a similar field. &bull; Proficiency in technology and adept problem-solving skills. &bull; Effective communication skills, demonstrated through both written and verbal channels. Qualifications Nice to Have: &bull; Previous management experience. &bull; Familiarity with the technical aspects of B2B services. &bull; Proficiency in Office 360. Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us. </div>

Site Manager

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Mailroom Specialist

<div> Field Representative I, Fulfillment POSITION PROFILE Provides operations functions in a fulfillment center for one or more of the following areas: operates high volume printing equipment (segment 5) to produce large volume print jobs on a previously calibrated machine, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Job Duties and Responsibilities &bull; Runs high volume printing equipment, which may include high production in a mechanically sophisticated print environment and performs binding and finishing work. &bull; Has the ability to setup and run all applications on all equipment. &bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. &bull; Performs all repair service on customer copier equipment. &bull; Maintains records for management reports and inventories of supplies needed. &bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. &bull; Calculates charges for jobs performed and maintains some billing logs. &bull; Responds to and coordinates all service calls required by customer. &bull; May perform filing duties in conjunction with specific customer requests. &bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. &bull; Maintains daily meter and service logs. &bull; May travel between customer's buildings. &bull; Answers customer questions regarding status or feasibility of job requests. &bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. &bull; Performs duties related to the shipping and receiving of materials. &bull; May perform meeting room and conference room set ups. &bull; May perform building occupant moves within assigned facilities. &bull; May perform re-lamping and light maintenance duties as assigned. &bull; May perform occasional cleaning duties as needed. &bull; May require periodic overtime on nights and weekends, including off-hour emergency response. &bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. &bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. &bull; Performs filing duties, which may include purging' and archiving old documents. &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma or GED and2-3 years of related work experience. &bull; Some related copy job experience, preferably in a high production, mechanically sophisticated print environment, is preferred. &bull; Requires valid driver's license and minimum levels of auto insurance coverage per policy. &bull; Requires ability to learn complex production and/or communication systems, such as client-specific mainframe applications. KNOWLEDGE, Skills And Abilities &bull; Working knowledge of copier and other related equipment and repair is preferred. &bull; Requires knowledge and understanding of shipping/receiving procedures. &bull; Basis electronics knowledge is preferred. &bull; Possesses ability to work independently and flexibly to complete projects. &bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. &bull; Possesses ability to comprehend instructions concerning mail delivery. &bull; Possesses troubleshooting and problem solving skills. &bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. &bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. &bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. &bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. &bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Field Representative I, Fulfillment

Senior On-Site Service Specialist Position Profile The Senior On-Site Service Specialist supports daily print, production, supply distribution, and equipment operations while delivering high-quality customer service across multiple customer locations. This role requires strong technical aptitude, reliability, and the ability to work independently in a fast-paced, service-driven environment. The position reports directly to the Field Manager, Site Supervisor, or Site Leader, depending on site configuration. Job Duties and Responsibilities Customer Service and Communication <ul> <li> Provides excellent customer service and maintains strong interpersonal communication. </li> <li> Responds to and coordinates all customer service calls. </li> <li> Answers inquiries regarding job status, feasibility, and service expectations. </li> <li> Delivers completed jobs to designated on-site or off-site locations. </li> <li> Maintains clean, organized, and well-stocked copier areas. </li> <li> May perform filing duties based on customer needs. </li> </ul> Supply Distribution and Management <ul> <li> Performs shipping and receiving duties for materials and supplies. </li> <li> Delivers supplies-including copier toner and cases of paper-to various buildings. </li> <li> Travels between customer buildings as required. </li> </ul> Maintenance and Reporting <ul> <li> Performs basic copier/printer maintenance and assists with equipment moves as needed. </li> <li> Maintains daily meter readings, service logs, and supply inventories. </li> <li> Ensures accurate data capture for </li> <li> Requires high school diploma or GED and 1-2 years of related work experience. </li> <li> Some related copy job experience is preferred. </li> <li> May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. </li> <li> Demonstrate competency in basic computer skills including proficiency in MS Office Suite </li> </ul> Qualifications (Education, Experience and Certifications) Knowledge, Skills and Abilities <ul> <li> Basic computer competency, including proficiency with the MS Office Suite. </li> <li> Working knowledge of copiers and related equipment; repair experience preferred. </li> <li> Basic electronics knowledge preferred. </li> <li> Ability to read and understand technical manuals, parts books, and related documentation. </li> <li> Strong troubleshooting and problem-solving skills. </li> <li> Physical & Operational Requirements </li> <li> Ability to lift up to 50 lbs unassisted. </li> <li> Ability to walk and work in outdoor conditions as needed. </li> <li> Ability to work independently, manage time effectively, and adapt to changing tasks. </li> <li> Ability to determine proper packing methods and materials and verify packing slips for accuracy. </li> <li> Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. </li> <li> Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. </li> <li> Make daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. </li> <li> Dealing with tight deadlines and quick turnaround times imposes high stress levels. </li> <li> Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. </li> </ul> Working Conditions, Mental and Physical Demands <ul> <li> Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. </li> <li> Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. </li> <li> Make daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. </li> <li> Dealing with tight deadlines and quick turnaround times imposes high stress levels. </li> <li> Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. </li> </ul>

Onsite Customer Service Specialist

<div> Administrator, Technical Support Production POSITION PROFILE May do one or more of the following for high-end equipment (segment 5+); roll-fed press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director of Services. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities Follows Ricoh Service Excellence performance requirements. &bull; Responsible for any or all of the following functions including copy and mail center services, convenience copier fleet management, and various support services. &bull; Maintenance and operation of high-end production equipment, such as roll-fed continuous production systems. &bull; Responsible for the set-up, calibration, and performance of the equipment. &bull; Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. &bull; Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work. &bull; Achieves Time Productive statistics by meeting standards established by the facility. &bull; Maintains all required reporting tools. &bull; Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals. &bull; Demonstrates the ability to transfer files electronically by sending files from the network to color equipment. &bull; Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location. &bull; Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment. &bull; Troubleshoots all hardware and software issues with equipment. &bull; Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure. &bull; Presents professional appearance to clients by dressing in a professional attire according to company standards. &bull; Presents a clean and organized working area. &bull; Maintains and orders inventories of equipment parts in accordance with company guidelines and processes. &bull; Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime. &bull; Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies. &bull; Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. &bull; Demonstrates required digital competencies associated with assigned products and level assignments. &bull; Performs troubleshooting and repairs or replaces equipment components as necessary. &bull; Completes technical training on new equipment as assigned. &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically Required: &bull; Requires high school diploma or equivalent. &bull; Requires minimum of 3 years of related experience &bull; Experience of three years in a roll-fed printing environment is preferred. &bull; Technical aptitude to learn the set-up (including the software controls) and operation of complex printing equipment. KNOWLEDGE, Skills And Abilities &bull; Excellent customer service skills &bull; Good organizational skills and ability to prioritize &bull; Ability to use, calibrate and troubleshoot office and complex technical equipment, Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job . </div>

Administrator, Technical Support Production

<div> <div> This position offers $1000 sign on bonus for new Ricoh members! Job Title: Field Representative II - First Responder Print <div> In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience. <div> Roles and Responsibilities: <div> <ul> <li>Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests. </li> </ul> <div> <ul> <li>Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations. </li> </ul> <div> <ul> <li>Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs. </li> </ul> <div> <ul> <li>Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization. </li> </ul> <div> <ul> <li>Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly. </li> </ul> <div> <ul> <li>Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution. </li> </ul> <div> <div> Qualifications Must Have: <div> <ul> <li>High School Diploma (or equivalent) with a passion for technical support and customer service excellence. </li> </ul> <div> <ul> <li>Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support. </li> </ul> <div> <ul> <li>Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware. </li> </ul> <div> <div> Qualifications Nice to Have: <div> <ul> <li>Additional education beyond high school diploma, further enhancing technical expertise and customer service skills. </li> </ul> <div> <ul> <li>Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables. </li> </ul> <div> <div> If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation. <div> </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Field Representative First Responder Print

<div> Account Manager, Target Overview The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning appropriate Ricoh solutions to their mission-critical goals through strong relationships with decision-makers and influencers. Job Duties & Responsibilities Business Development <ul> <li>Execute business development activities to expand new and existing accounts.</li> <li>Understand the customer's environment to identify and open new opportunities with decision-makers and influencers.</li> <li>Solve critical business challenges-both known and uncovered through research, discovery, and questioning.</li> <li>Focus on how customers are buying rather than what they are buying, centering conversations on needs instead of predefined products.</li> <li>Deliver excellent communication throughout the sales lifecycle.</li> <li>Differentiate Ricoh's ability to accelerate customers' digital transformation through storytelling and value-aligned solution positioning.</li> <li>Articulate how buying decisions impact the customer's financial position.</li> <li>Develop and confidently deliver compelling presentations both in person and virtually.</li> </ul>Qualifications (Education, Experience & Certifications) <ul> <li>Bachelor's degree or equivalent experience required.</li> <li>3+ years of demonstrated business development experience required.</li> <li>Experience in IT and/or software services preferred.</li> <li>Understanding of document workflow solutions and processes preferred.</li> <li>Foundational knowledge of P&L components.</li> <li>Ability to research and analyze customer environments to enable informed business conversations.</li> <li>Proven ability to manage multiple accounts while maintaining strong attention to detail.</li> </ul>Knowledge, Skills & Abilities <ul> <li>Demonstrated success collaborating across teams to build influence.</li> <li>Strong understanding of solution design principles.</li> <li>Ability to provide thought leadership during customer engagement.</li> <li>Outstanding verbal and written communication skills.</li> <li>Proven ability to build and maintain professional relationships with key stakeholders.</li> <li>Maintains current knowledge of Ricoh offerings.</li> <li>Ability to assess customer environments and create strategies to extend and expand core services across the enterprise.</li> <li>Strong learning agility.</li> <li>Ability to navigate customer approval processes and develop sponsors and advocates.</li> </ul>Working Conditions, Mental & Physical Demands <ul> <li>Typical office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Work assignments are diversified; requires interpretation, comprehension, and application of complex information, and the ability to prepare and convey diverse data.</li> <li>Minimal physical effort required; mostly sedentary but may involve walking, standing, bending, reaching, or carrying objects under 10 lbs (e.g., papers, books, files).</li> <li>Moderate dexterity required (keyboard, calculator, hand tools, eye/hand coordination).</li> <li>Travel required (approximately 20%), including possible overnight travel.</li> </ul></div>

Account Sales Manager

Wide Format Production Operator Intern Position Overview: We are seeking a skilled and detail-oriented Wide Format Production Operator Specialist to join our team. As a Wide Format Production Operator, you will be responsible for operating and maintaining wide format printing and finishing equipment to produce high-quality prints and graphics for various applications. You will play a crucial role in ensuring that our wide format production processes run smoothly, efficiently, and meet the highest quality standards. Responsibilities: <ol> <li>Operate and maintain wide format printing and finishing equipment, such as large format printers, laminators, cutters, and routers.</li> <li>Review job orders and specifications to determine appropriate settings, materials, and production processes.</li> <li>Operate and maintain a Mac. </li> <li>Prepare files for printing, including file formatting, color correction, and imposition.</li> <li>Load and align materials, such as vinyl, fabric, or rigid substrates, onto the printing equipment.</li> <li>Monitor print jobs to ensure accurate color reproduction, image quality, and consistency throughout the production run.</li> <li>Perform routine maintenance tasks on equipment, including cleaning, calibration, and troubleshooting minor issues.</li> <li>Conduct quality control checks to ensure that printed materials meet customer requirements and specifications.</li> <li>Collaborate with the design team to address any file-related issues or modifications needed for optimal print output.</li> <li>Assist in material inventory management, including tracking stock levels, reordering supplies, and organizing storage areas.</li> <li>Maintain a safe and organized work environment, following all company policies and procedures, including proper handling of chemicals and waste disposal.</li> <li>Keep up to date with industry trends, new technologies, and best practices in wide format printing and finishing.</li> </ol> Desired skills or basic knowledge: <ol> <li>Experience as a Wide Format Production Operator or similar role, preferably in a print production environment.</li> <li>Familiarity in operating wide format printing equipment, including large format printers, laminators, cutters, and routers.</li> <li>Technical skills in file preparation, color management, and print production processes.</li> <li>Knowledge of different wide format materials, substrates, and finishing techniques.</li> <li>Familiarity with RIP software, such as Adobe Creative Suite, ONYX, or Caldera, and experience with file formats, including PDF, TIFF, and EPS.</li> <li>Ability to read and interpret job orders, specifications, and design files accurately.</li> <li>Attention to detail and a commitment to producing high-quality work.</li> <li>Problem-solving skills and the ability to troubleshoot equipment issues.</li> <li>Time management and organizational skills to handle multiple projects and meet deadlines.</li> <li>Good communication and teamwork abilities to collaborate with colleagues, designers, and clients effectively.</li> <li>Knowledge of safety protocols and practices related to print production.</li> </ol> Joining our team as a Wide Format Production Operator offers an exciting opportunity to contribute to the production of visually stunning prints and graphics. If you have a passion for print production, technical expertise, and a keen eye for detail, we encourage you to apply and become an integral part of our dynamic team. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Wide Format Production Operator Intern

<div> Delivery & Set up Driver POSITION PROFILE Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer. The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions. Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met. Meet all Delivery Safety Standards Job Duties and Responsibilities &bull; Ensures equipment is safely delivered to the correct location. &bull; Maintains log books in accordance with DOT regulations (Electronic or manual) &bull; Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws &bull; Performing pick-up of product at same time as delivery, thus minimizing costs &bull; Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices &bull; Participation in Safety Programs. &bull; Pre-calling customers when applicable. &bull; Achieves expected productivity levels associated with assigned workload and level of experience &bull; Demonstrates good technical skills &bull; Demonstrates excellent customer relation skills. &bull; Identifies customer's needs and determines appropriate action; refers calls to appropriate party. &bull; Provides constructive feedback to service and process team regarding networking and installation initiatives &bull; Provides basic customer training on printing standalone and network devices. &bull; Completes technical training on new equipment as required &bull; Maintain professional appearance in driver uniform &bull; Contacts the Dispatch and/or service department if technician is needed. &bull; Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided. &bull; Ensures equipment is properly loaded and secured in the boxed van/truck. &bull; Use of phone to capture electronic customer signature upon completion of scheduled transactions. &bull; Ensures all paperwork is signed and properly processed, as required. &bull; Loading/ Off-loading trucks may apply. &bull; Helps train new Delivery Drivers on new products & proper loading, where applicable. &bull; Follows all accident/incident reporting guidelines and procedures &bull; Conducts cycle counts and inventory reconciliation when required. &bull; Reconcile inventory at the end of the day based on route completion and report discrepancies. &bull; Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager. &bull; Responsible for an inventory value of up to $1,000,000. &bull; Overnight stays may be required. &bull; Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required. &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Required: &bull; Safe driving record and History &bull; On line technical training focused on networking and installation &bull; On the Job training with field technicians at customer location and or at Transfer Center &bull; Eligibility to drive a commercial vehicle according to FMCSR regulations. &bull; Must maintain valid driver's license in accordance with company policy. &bull; Minimum two years of medium-duty truck driving experience is required. &bull; Pass a road Test &bull; Valid and current medical card is required &bull; Be at least 20 years of age, properly licensed in his or her current state of residence. &bull; High school diploma or equivalent education is required. &bull; Valid commercial driver's license is required if applicable per state &bull; Ability to read maps and electronic GPS &bull; Overnight stays may be required based on DOT regulations or Peak Periods. KNOWLEDGE, Skills And Abilities &bull; Must be able to physically handle oversized and overweight equipment. &bull; Identification of at-risk behaviors and have the ability to make quick corrections. &bull; Strong Customer Presentation and Communication Skills. &bull; Familiarity utilizing and learning smart phones and/or tablets with hand held electronic technology. &bull; Basic computer skills. &bull; Adequate technical skills to install/network equipment &bull; Possesses methodical approach to resolving problems that could arise during their day. &bull; Must have adequate reading, math skill, and ability to write legibly. &bull; May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.* Working Conditions, MENTAL AND PHYSICAL DEMANDS &bull; Working conditions could result in serious injuries if they don't follow appropriate lifting or moving procedures and/or the rules of the road. &bull; Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level &bull; Physical effort is required in the lifting of equipment weighing up to 100 pounds and the moving of equipment that may weigh up to 1000lbs &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information. &bull; Typically, a variety of conditions, including office, warehouse and van/truck environment with adequate lighting and ventilation, and a normal range of temperature and noise level. &bull; There is frequent exposure to chemical solvents and cleaners &bull; Ability to work independently The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

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