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Position Profile This mid-to-advanced level technical operations role focuses on advanced troubleshooting of customer and Ricoh ITS infrastructure issues, including networks, systems, and related hardware/software. The role demands strong technical expertise, excellent communication, and a commitment to delivering a positive customer experience. The Associate Engineer must manage a wide range of issues-from individual user problems to infrastructure, security, systems administration, cloud, and VoIP-and perform root cause analysis. Success is measured through metrics, customer feedback, and reporting. Key Responsibilities <ul> <li>Provide Tier 3 escalation support for client issues and internal staff.</li> <li>Deliver consistent, clear, and timely communication to clients and team members.</li> <li>Offer remote support independently with strong organizational skills.</li> <li>Diagnose and resolve network/server issues escalated by Tier 1 Analysts and other ITS groups.</li> <li>Mentor and support team members to enhance their technical skills.</li> <li>Conduct advanced problem analysis, issue trending, and outage management.</li> <li>Use network tools to monitor and test devices.</li> <li>Manage LAN provisioning, DNS, and VPN tunnels.</li> <li>Troubleshoot issues related to Windows Server, email delivery, and network performance.</li> <li>Collaborate with vendors to resolve contracted support issues.</li> <li>Provide updates on escalated issues and mission-critical outages.</li> <li>Offer weekend and off-hours support as needed.</li> <li>Manage tickets via ServiceNOW.</li> <li>Maintain expert-level knowledge across multiple technologies.</li> <li>Document NOC processes and maintain service levels and ticket notes.</li> <li>Ensure client data security and confidentiality.</li> <li>Adhere to company policies and procedures.</li> <li>Thrive in a fast-paced, high-volume environment.</li> <li>Perform additional related tasks as required.</li> </ul>Qualifications Required:<ul> <li>5+ years of experience in managed IT services.</li> </ul>Preferred:<ul> <li>Industry certifications (e.g., MCSE, A+, ITIL, CCNP, VCP).</li> <li>Bachelor's degree in Computer Science or a related field.</li> </ul>Knowledge, Skills & Abilities <ul> <li>Advanced knowledge of TCP/IP, Cisco ASA, Juniper Firewalls.</li> <li>Expertise in Windows Server, Microsoft Exchange, Active Directory.</li> <li>Familiarity with AWS, Azure, Broadsoft, Cisco VoIP, VMware, SAN technologies.</li> <li>Strong troubleshooting and documentation skills.</li> <li>Experience in high-availability environments.</li> <li>Excellent verbal and written communication.</li> <li>Strong customer service and teamwork skills.</li> <li>Ability to remain composed during high-stress situations.</li> </ul>Working Conditions <ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Sedentary work with occasional walking, standing, lifting (up to 50 lbs).</li> <li>Regular use of basic tools and equipment (keyboard, calculator, hand tools).</li> <li>Requires interpretation and application of complex data and instructions.</li> </ul>

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Network Support Specialist - 3rd Shift

<div> Job Title: Legal Senior On-Site Service Specialist Summary: Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: Legal Environment Responsibilities:<ul> <li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.</li> <li>Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).</li> <li>Copy production and finish work</li> <li>Operation of a mail center</li> <li>Receptionist duties</li> <li>Administrative tasks as assigned</li> </ul>General Responsibilities:<ul> <li>Operate high-volume print and copy machines, ensuring top-notch quality and efficiency.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> <li>Handle time-sensitive documents that are confidential in nature.</li> <li>Provide professional-level support to executive-level end users, including legal assistants, firm administration.</li> <li>Distribute incoming mail and packages, office supplies, and fax transmissions.</li> <li>Deliver completed reproduction work to designated delivery areas, which may include travel between office locations.</li> <li>Perform shipping and receiving duties and filing duties such as purging and archiving old documents.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform FTP (File Transfer Protocol) for printing and manage Table of Contents for electronic files.</li> <li>Perform Optical Character Recognition (OCR) tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.</li> <li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.</li> <li>Maintain daily meter and service logs, stock and organize convenience copier areas, and manage firm conference and meeting rooms.</li> <li>Assist facilities with box moves, office moves, occupant moves, and light maintenance duties.</li> <li>Perform occasional cleaning duties and may require periodic overtime on nights and weekends.</li> </ul>Qualifications Must Have:<ul> <li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul>Qualifications Nice to Have:<ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Working knowledge of copier and related equipment preferred.</li> <li>Ability to utilize a mixture of hardware and software for functions such as cost recovery, document management, and advanced workflow.</li> <li>Knowledge of shipping/receiving procedures and basic electronics preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.</li> <li>Excellent customer relations and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.</li> <li>Exposure to various weather conditions when walking between buildings and potential for injuries or accidents.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.</li> <li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.</li> </ul>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service </div>

Office Services Specialist

Job Title: Senior On-Site Service Specialist Summary Join our dynamic team as a Senior On-Site Service Specialist, where you'll play a pivotal role in enhancing client experiences through exceptional operations support. This role involves working with advanced technology in high-volume duplicating, production, sorting, and mailing tasks. You'll also provide maintenance, troubleshooting, and reception services-becoming a key part of our service delivery. Roles and Responsibilities <ul> <li>Operate high-volume 2D or 3D print and copy machines with precision and efficiency.</li> <li>Troubleshoot equipment issues and escalate technical problems for timely resolution.</li> <li>Provide outstanding customer service by managing inquiries, coordinating service calls, and processing job requests.</li> <li>Maintain accurate records, manage inventory, and calculate service charges.</li> <li>Collaborate with team members to ensure timely delivery of completed jobs and support building operations.</li> <li>Assist with meeting room setups, light maintenance, and reception duties as needed.</li> <li>Follow safety protocols and ensure a secure work environment while handling equipment and materials.</li> </ul>Qualifications - Must Have <ul> <li>High school diploma or GED.</li> <li>Minimum of 1 year of relevant work experience.</li> <li>Basic computer skills, including proficiency in Microsoft Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-focused environment.</li> </ul>Qualifications - Nice to Have <ul> <li>Previous experience in copy/print services or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>

Senior On-Site Service Specialist, Hospitality

<div> Associate, Warehouse POSITION PROFILE Responsible for performing various duties within a given department in the warehouse. Position requires the ability to complete assigned tasks and meet productivity and/or quality standards within allotted timeframes. Adheres to OSHA regulations in performing work tasks. Job Duties and Responsibilities &bull; Jobs can include shipping, receiving, stocking, order pulling, material handling, loading, and unloading trucks. &bull; Responsible for the safe operation and use of any material handling or dock equipment i.e., pallet jacks. &bull; Ensures all paperwork is completed and properly processed. &bull; Can be required to non-powered Material Handling equipment (Training may be required). &bull; Efficiently completes all activities assigned by warehouse supervisor or Team Lead. &bull; Responsible for maintaining a clean and organized work area and ensuring that all safety procedures are followed at all times. &bull; Must have ability to learn various warehouse functions and processes. &bull; Responsible for adhering to all OSHA requirements (training will be provided). &bull; Financial Responsibility: can handle equipment valued up to $150,000. &bull; Works as part of a team that must have coordinated work efforts to complete department and overall operational goals. &bull; Meets appropriate productivity /quality standards relative to job responsibility as outlined by manager. &bull; Will be required to work at a rapid pace to meet work deadlines. &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically Required: &bull; Warehouse experience a plus but not required Must have adequate reading and math skill, and ability to write legibly. &bull; Must be physically able to perform assigned tasks including walking, standing, bending, and reaching for extended periods of time and ability to lift from 50, up to 100 pounds. KNOWLEDGE, SKILLS, And Abilities &bull; Must have ability to listen to direction, manage time and complete all work as assigned within established timeline. &bull; Must be a team player and have the ability to interact with fellow workers. Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level. &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction &bull; prepare, provide, and convey diversified information. &bull; Physical effort is required in the lifting of tool cases, and assorted equipment weighing from 50 pounds up to 100. pounds, as well as the ability to move objects on wheels that may weigh up to 700 pounds. &bull; Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Associate, Warehouse Field Distribution

<div> Specialist, Graphic Design Position Profile: Graphic Designer Overview The Graphic Designer develops and designs complex multimedia visual communications, often under tight deadlines. Projects may include conference/event materials, internal marketing collateral, brochures, publications, and web page designs. This role involves creating visual concepts that meet customer needs and preparing designs for print, web, or multimedia platforms. Responsibilities include font selection, layout creation, illustration and photo editing, and adherence to style guides or corporate standards. Job Duties and Responsibilities <ul> <li>Deliver excellent customer service and represent Ricoh professionally.</li> <li>Demonstrate strong organizational, customer service, and follow-up skills.</li> <li>Translate artistic concepts into effective visual media.</li> <li>Design using InDesign, Photoshop, Illustrator, and Dreamweaver on both Mac and PC platforms.</li> <li>Provide graphic consultation and support to internal and external stakeholders.</li> <li>Produce print, packaging, advertising, point-of-purchase, and digital graphics.</li> <li>Ensure quality and design standards are met.</li> <li>Format multipage documents using style sheets and mapping.</li> <li>Stay current with industry trends, technologies, and innovations.</li> <li>Redefine design briefs to meet cost, time, and client constraints.</li> <li>Comply with legal standards related to duplication, printing, software, and fonts.</li> <li>Meet production schedules and deadlines.</li> <li>Consult with clients to determine graphic needs, budget, and timelines.</li> <li>Liaise with printers and publishers; review proofs and manage production.</li> <li>Manage digital asset libraries and utilize asset management technologies.</li> <li>May lead and coordinate the work of other designers.</li> <li>Create and conceptualize brand identities using logos, layouts, and color palettes.</li> <li>Perform other tasks as assigned.</li> </ul>Qualifications Education & Experience:<ul> <li>Bachelor's degree in Design preferred, or equivalent coursework/certification.</li> <li>Minimum of 3 years of related experience.</li> <li>Intermediate to advanced proficiency in Adobe Creative Suite.</li> <li>Proven design and layout skills.</li> <li>Experience in print production and project management preferred.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Strong graphic design and layout capabilities.</li> <li>Proficiency in Adobe Creative Suite and Microsoft Office.</li> <li>Ability to work collaboratively in a team environment.</li> <li>Adaptability and flexibility in changing situations.</li> <li>Attention to detail and creativity.</li> <li>Ability to meet deadlines and perform repetitive tasks with consistent quality.</li> </ul>Working Conditions and Physical Demands <ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Interaction with internal departments, external clients, vendors, and the general public.</li> <li>Diverse work assignments requiring problem-solving and innovation.</li> <li>Physical effort may include walking, standing, bending, and lifting up to 50 lbs.</li> <li>Moderate dexterity required for tools and equipment.</li> </ul>Let me know if you'd like this in a Word or PDF format, or if you need help tailoring it for a specific job board or internal system! </div>

Specialist, Graphic Design

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issue to ESM/AOM and support the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, Skills And Abilities &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Area Customer Service Coordinator

<div> Strategic Sr Technology Spec Position Profile The Strategic Senior Technology Specialist executes the core equipment and basic services strategy within assigned Strategic and Enterprise Accounts, working closely with the Client Executive (CE). Key Responsibilities<ul> <li>Partner with the Client Executive to implement equipment and basic services strategy within assigned accounts.</li> <li>Independently lead customer engagements, meetings, and opportunity development using subject matter experts and other resources to position, propose, and close deals.</li> <li>Efficiently qualify opportunities and develop proposals that meet or exceed customer requirements.</li> <li>Craft and position the Ricoh portfolio to align with customer needs.</li> <li>Assess solution fit and affordability for the customer.</li> <li>Lead pricing, proposal development, and negotiations.</li> <li>Propose, sell, and deliver profitable core equipment and basic services.</li> <li>Collaborate with matrix teams to ensure high-quality deliverables for clients.</li> <li>Build trust and influence through effective collaboration with clients.</li> <li>Clearly articulate Ricoh's industry position and value proposition.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications<ul> <li>Bachelor's degree or equivalent experience in a related field.</li> <li>5-10 years of experience selling into Fortune 5000 companies.</li> <li>Proven consultative selling skills.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Strong negotiation and selling skills.</li> <li>Deep understanding of customer approval processes and internal workflows.</li> <li>Experience selling service annuities and managing change orders.</li> <li>Demonstrated success in using collaboration to build influence.</li> <li>Strong knowledge of Ricoh's core products and services portfolio.</li> <li>Ability to independently develop and deliver compelling value propositions.</li> <li>Excellent verbal and written communication skills.</li> <li>Proven ability to build and maintain professional relationships.</li> <li>Awareness of market trends and ability to adapt.</li> <li>IT-savvy, with knowledge of enterprise architectures.</li> <li>High learning agility.</li> </ul>Working Conditions<ul> <li>Primarily office-based with standard lighting, ventilation, and noise levels.</li> <li>Work involves interpreting and applying complex information and instructions.</li> <li>Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Strategic Senior Technology Specialist

<div> <div> Job Title: Site Leader, Legal <div> Three Sentence Summary: Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. <div> Roles and Responsibilities: <div> <ul> <li>Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. </li> </ul> <div> <ul> <li>Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. </li> </ul> <div> <ul> <li>Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. </li> </ul> <div> <ul> <li>Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources</li> <li>Experience setting up conference rooms and meetings </li> </ul> <div> <ul> <li>Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. </li> </ul> <div> <ul> <li>Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. </li> </ul> <div> <ul> <li>Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. </li> </ul> <div> Qualifications (Must Have): <div> <ul> <li>High school diploma or GED. </li> </ul> <div> <ul> <li>Minimum of 2 years' experience in legal office operations.</li> </ul> <div> <ul> <li>Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. </li> </ul> <div> <ul> <li>Excellent organizational skills and the ability to lead and train employees effectively. </li> </ul> <div> Qualifications (Nice to Have): <div> <ul> <li>Experience in delivering classroom or informal training sessions. </li> </ul> <div> <ul> <li>Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). </li> </ul> <div> <ul> <li>Familiarity with different types of law and legal departments. </li> </ul> <div> <ul> <li>Proficiency in operating advanced machinery for complex jobs. </li> </ul> <div> If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth. </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Legal Office Team Lead

Executive Hospitality Specialist (Corporate Office Setting) Position Overview: We are seeking a highly motivated, professional Executive Hospitality Specialist to support executive-level clients and teams within a corporate office setting. This role is ideal for an individual who has a passion for the food and service industry and a keen understanding of hospitality, events, and meeting services. You will be an integral part of a team focused on providing a seamless, luxurious experience for our clients-ranging from conference room setups to VIP events and personalized service. In this role, you will manage a variety of tasks, from coordinating sophisticated meetings and event setups to addressing the travel, transportation, dining, and hotel needs of our clients. Your ability to anticipate needs, provide exceptional service, and maintain a polished and professional demeanor will ensure our clients and their guests experience unparalleled support. This is a unique opportunity to transition from a hotel or restaurant environment into a private office, offering a dynamic, fast-paced atmosphere with the satisfaction of knowing you are integral to the success of high-level corporate events. Key Responsibilities: Client-Focused Hospitality & Concierge Services: <ul> <li>Anticipate and fulfill executive clients' needs, including personal requests for travel arrangements, transportation, hotel accommodations, dining, shopping, and package handling.</li> <li>Provide a high level of concierge services to ensure the comfort and satisfaction of both clients and guests.</li> <li>Coordinate seamless event execution for meetings, banquets, VIP parties, and company functions.</li> <li>Maintain a discreet, professional, and service-first attitude when interacting with clients and guests.</li> </ul> Event & Meeting Coordination: <ul> <li>Manage event coordination from start to finish, including conference room setups and breakdowns per detailed client specifications.</li> <li>Oversee food and beverage service, ensuring all requirements are met with precision and quality.</li> <li>Setup and breakdown of all conference room furniture (tables, chairs, podiums) and any equipment needed (flip charts, whiteboards, audiovisuals, etc.).</li> <li>Provide service for catered events, including managing food and beverage service</li> <li>throughout meetings and events.</li> <li>Ensure cleanliness and orderliness in meeting rooms, break areas, kitchens, and pantries.</li> <li>Operational Excellence & Attention to Detail:</li> <li>Maintain a well-organized and fully stocked inventory of food, beverages, and office supplies to meet the needs of clients.</li> <li>Supervise kitchen cleanliness and equipment maintenance, including coffee</li> <li>machines, refrigerators, and dishwashers.</li> <li>Perform regular conference room "sweeps" to ensure rooms are tidy and fully equipped before, during, and after events.</li> <li>Handle incoming and outgoing mail, packages, and deliveries with care and efficiency.</li> </ul> Team Collaboration: <ul> <li>Work closely with the Site Manager or Assistant Site Manager to ensure the smooth operation of all functions and events.</li> <li>Collaborate with internal teams to ensure event requests are communicated accurately and executed on time.</li> <li>Maintain proactive communication with clients to ensure their evolving needs are met.</li> <li>Additional Support Duties:</li> <li>Handle general clerical, reception, and administrative support as required (e.g., distributing office supplies, email and mail).</li> <li>Ensure cleanliness and maintenance of office areas, including trash removal, dusting, and light housekeeping duties in kitchens and meeting spaces.</li> </ul> Required Skills & Qualifications: <ul> <li>A minimum of five years of experience in high-end hospitality, whether in conference management, conventions, or fine dining restaurant service.</li> <li>Strong understanding of food and beverage service, including knowledge of event setups and hygiene practices.</li> <li>Demonstrated ability to provide executive-level concierge services, managing a variety of personal and professional requests.</li> <li>Strong attention to detail and ability to anticipate client needs.</li> <li>Professional demeanor with the ability to manage high-level clients in a luxury, dynamic environment.</li> <li>Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and clients.</li> <li>Flexibility to adapt to changing priorities and client needs.</li> <li>Ability to maintain confidentiality and discretion at all times.</li> </ul> Preferred Qualifications: <ul> <li>Previous experience working in a corporate office or similar professional setting.</li> <li>Familiarity with event management software or calendar systems.</li> <li> Multilingual skills a plus.</li> </ul>

Executive Hospitality Specialist

Position Profile Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. Job Duties and Responsibilities <ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility.</li> <li>Operates office equipment such as PC, copiers, multifunction devices, imaging & mail equipment.</li> <li>May be responsible for: <ul> <li>Courier Services</li> <li>Reception Services</li> <li>Switchboard Operations</li> <li>Shipping & Receiving</li> <li>Delivering and Processing Mail</li> </ul></li> <li>Handles formal contact with the customer daily.</li> <li>Implements and manages Ricoh Service Excellence Programs.</li> <li>Operates required equipment/software efficiently to meet service level agreements.</li> <li>Achieves cost efficiency by effectively utilizing company materials and supplies.</li> <li>May maintain daily routine functions including: <ul> <li>Creating/completing work orders</li> <li>Contractor monitoring</li> <li>Inspections</li> <li>Reporting facility-related issues</li> </ul></li> <li>May interact with contracted vendors, facility management, and occupants.</li> <li>May manage office supply inventory and conference room coordination including A/V equipment.</li> <li>Maintains positive internal working relationships through professional communication.</li> <li>Collects and provides data to leadership and customers; may include monthly reporting.</li> <li>Ensures financial responsibilities are met.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications Education & Experience:<ul> <li>High school diploma or GED required.</li> <li>1+ years of experience in a related field (B2B and/or technical).</li> <li>1+ year of customer-facing work experience required.</li> <li>Demonstrated knowledge and understanding of technology.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Tactical thought processing.</li> <li>Ability to present to small groups.</li> <li>Moderate problem-solving skills.</li> <li>Basic customer service and technical aptitude.</li> <li>Basic written and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Work assignments are diversified; requires interpretation and application of complex material.</li> <li>Some physical effort required: walking, standing, bending, reaching, lifting/carrying up to 50 lbs.</li> <li>Moderate dexterity: regular use of calculator, keyboard, hand tools, and eye/hand coordination.</li> </ul> Note: The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Print Operator

Business Process Consultant Position Profile The Business Process Consultant manages and creates demand for complex multi-line of business, integrated workflow solutions in concert with client stated objectives utilizing skillsets across financial, technical, and business acumen. Develops and manages new and existing relationships with key buyers and decision makers within new and/or existing client organizations. Keeps the Ricoh leadership team informed and engages in advancing strategic partnerships with clients and industry partners. Lead complex and technical bids including identifying and comprehending client requirements, buying patterns, and building a differentiated team and approach that can deliver client outcomes. Drive market-based competitive intelligence, market assessments, client assessments, and strategic planning efforts in support of expanding specific client-based opportunity portfolios and pipeline. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. </li> <li>Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement.</li> <li>Influence requirements and outcome expectations leading to client's selection process and evaluation criteria.</li> <li>Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.</li> <li>Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem.</li> <li>Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.</li> <li>Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters.</li> <li>Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. </li> <li>Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>7+ years of experience leading complex workflow, workflow integration and outsourcing deals. </li> <li>7+ years of experience with the direct management of complex solutions and business development.</li> <li>Experience with successful execution of all phases of large and multi-year capture efforts, including strategic planning, teaming, proposals, market, or competitive and price-to-win analyses.</li> <li>Proven ability to develop and present business cases including financials and value proposition. </li> <li>Experience with developing and maintaining effective internal and external business relationships with clients and industry partners.</li> </ul>Knowledge, Skills and Abilities<ul> <li>Strong understanding and ability to manage and navigate a sales process.</li> <li>Possesses an advanced technical understanding of the client work environments and how to apply Ricoh's portfolio in a manner that addresses the client's business objectives.</li> <li>Strong ability lead solution development integrating with IT infrastructures; technical understanding of architectures, networks, and data center operational standards</li> <li>Must also possess the skill to be able to work in an enterprise environment to solve business problems and achieve clients' business process outcomes</li> <li>Strong interpersonal, time management and organizational skills.</li> <li>Demonstrated ability to successfully work with or lead diverse teams to formulate enterprise Services and Solutions.</li> <li>Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers.</li> <li>Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions. </li> <li>Ability to communicate effectively with IT and C-level executives to gain a clear understanding of infrastructure and business requirements in enterprise environments</li> <li>Must possess strong working knowledge of advance capture, ECM, workflow solutions and Ricoh's services portfolio</li> <li>Must be able to coordinate multiple resources across functional groups within Ricoh and vendor partners to solve customer problems.</li> <li>Demonstrated experience as an avid team player that can adapt to changing roles.</li> <li>Goal-orientated, motivated and committed to ongoing self-development and development of others.</li> <li>Must demonstrate a positive mindset and attitude</li> <li>Ability to manage conflict and effectively problem solve in a fast paced, high stress environment.</li> </ul>Working Conditions, Physical and Mental Demands<ul> <li>Most work is performed in a typical office environment or home office, 5 days per week.</li> <li>Requires travel nationally and potentially internationally, as required.</li> <li>Maintains positive employee an 6 6d customer relations and creates an exciting and fun work environment, balanced with professional and ethical standards of excellence.</li> <li>Excellent listening skills are necessary.</li> <li>Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information, which may be of a technical nature.</li> <li>Frequent contact with both internal and external customers requires the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Communicate clear and concise expectations, goals and provide feedback on results.</li> <li>External contacts via memos, phone, and in person with all levels of internal and customer management for presentations, demonstrations and problem solving.</li> <li>Work has cyclical stress due to monthly goals and deadlines, and daily stress due to the impact the incumbent's decisions have on other people.</li> <li>Minor physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, and climbing or similar activities.</li> <li>Most job duties are performed in an office or at a desk, writing, using the telephone and computer.</li> <li>Infrequent use of basic keyboard skills/calculator/hand tools, sorting and filing.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Business Process Consultant

Field Representative II, Print Support This Position Offers $750 sign on bonus for New Ricoh members! Position Profile Responsible for the daily support of assigned RICOH-managed devices within the customer's fleet. This includes responding to customer requests for technical support and training, with a strong focus on customer service. Duties involve consumable replenishment (toner, labels, paper, etc.), basic end-user device maintenance, and escalation of service issues as needed. May also include printer hardware procurement and management of on-site parts/consumables inventory. Job Duties and Responsibilities<ul> <li>Ensure service level agreements (SLAs) between customer and RICOH are met.</li> <li>Monitor device service and supply alerts daily; respond and resolve service requests to maintain device availability.</li> <li>Maintain accurate asset list and device locations using fleet tools and databases.</li> <li>Support fleet optimization by identifying under/over-utilized and frequently serviced devices.</li> <li>Respond to customer support requests promptly and professionally; escalate issues as needed.</li> <li>Follow IMACD process, manage functional tasks, and communicate status updates.</li> <li>Maintain adequate inventory levels for supplies based on device volume requirements.</li> <li>Order supplies and maintain appropriate PAR (Periodic Automatic Replacement) levels.</li> <li>Return unused/excess RICOH-owned supplies as needed.</li> <li>Document and report all fleet meter reads.</li> <li>Provide training on RICOH equipment and features to end users and team members.</li> <li>Minimize field service dispatch by utilizing support resources; escalate to Level 2 support when necessary.</li> <li>Communicate problem resolution status proactively to customers.</li> <li>Provide remote access support and document troubleshooting steps.</li> <li>Assist with hot swap tasks to maintain user experience.</li> <li>Move desktop printers only with SR process approval.</li> <li>Manage on-site hardware inventory and printer procurement.</li> <li>Support inventory and implementation efforts.</li> <li>Complete all administrative tasks accurately and on time.</li> <li>Maintain professional appearance and demeanor.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, Certifications)<ul> <li>High School Diploma or equivalent; additional education preferred.</li> <li>Experience in IT Help Desk Support (application & hardware).</li> <li>Technical training and certifications (e.g., HP Certifications).</li> <li>Completion of Ricoh Learning Institute courseware within assigned timeframe.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Excellent customer service and follow-up skills.</li> <li>Strong communication and interpersonal skills.</li> <li>Good project management and task prioritization abilities.</li> <li>Solid technical knowledge of network/site-specific printers and RICOH products.</li> <li>Methodical approach to problem-solving.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Internal contact with departments and external contact with customers/vendors.</li> <li>Diversified work assignments; may require developing new solutions.</li> <li>Modest physical effort: walking, standing, bending, lifting up to 50 lbs.</li> <li>Moderate dexterity: use of calculator, keyboard, hand tools, and coordination.</li> </ul>

Field Representative II, Print Support

Position Profile The Field Representative I, Fulfillment provides operational support in a fulfillment center across a range of functions. This includes operating high-volume printing equipment (Segment 5), completing large-scale print jobs, performing bindery and finishing tasks, handling incoming/outgoing mail and faxes, shipping and receiving, and maintaining copier equipment. Additional responsibilities may include light maintenance, meeting room setups, and customer service duties such as reception or call center support. Job Duties and Responsibilities Operate high-volume printing equipment and perform binding and finishing work Set up and run all applications on printing equipment Conduct daily inspections of convenience copiers; clear jams and report issues Perform repair and basic maintenance on copier equipment Maintain records and inventory of supplies for reporting purposes Distribute office supplies, mail, and fax transmissions to internal personnel Calculate job charges and maintain billing logs Respond to and coordinate all service calls as required by the customer Deliver completed print jobs to designated locations both on- and off-site Maintain daily service and meter logs Travel between customer buildings as needed Respond to customer inquiries regarding job status or feasibility Keep copier areas neat, clean, and fully stocked Assist with shipping and receiving of materials Set up meeting rooms and assist with light facility maintenance Support building occupant moves and minor cleaning duties Operate additional office and production equipment (e.g., shrink-wrap, paper cutter, bindery tools) Use office technology including calculators, fax machines, postage meters, and some PC applications Perform document filing, purging, and archiving as required Complete other duties as assigned Qualifications (Education, Experience, and Certifications) High school diploma or GED required 2-3 years of relevant work experience Experience in a high-production or mechanically sophisticated print environment preferred Valid driver's license and minimum auto insurance coverage required Ability to learn complex production and communication systems (e.g., client-specific mainframe applications) Knowledge, Skills, and Abilities Working knowledge of copier equipment and repair preferred Familiarity with shipping and receiving procedures Basic knowledge of electronics preferred Ability to work independently and manage time effectively Strong troubleshooting and problem-solving skills Ability to follow mail delivery instructions and understand packing requirements Ability to read and comprehend technical manuals and related materials Excellent customer service and verbal communication skills Working Conditions and Physical Demands Frequent exposure to printer noise, toner, and changing temperatures Potential for minor injuries (e.g., paper cuts, box handling) Exposure to outdoor conditions when traveling between buildings Frequent contact with customers, staff, managers, and vendors High-stress environment due to tight deadlines and quick turnarounds Physical activity may include standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling heavy equipment (up to 400 lbs) Occasional night and weekend overtime may be required, including emergency response Disclaimer: The statements above are intended to describe the general nature and level of work performed in this role. They are not an exhaustive list of all duties, skills, responsibilities, or working conditions.

Production Print Operator

<div> Job Title: Field Representative II - First Responder Print <div> In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience. <div> Roles and Responsibilities: <div> Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests. <div> Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations. <div> Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs. <div> Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization. <div> Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly. <div> Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution. <div> <div> Qualifications Must Have: <div> High School Diploma (or equivalent) with a passion for technical support and customer service excellence. <div> Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support. <div> Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware. <div> <div> Qualifications Nice to Have: <div> Additional education beyond high school diploma, further enhancing technical expertise and customer service skills. <div> Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables. <div> <div> If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation. </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Print Support Specialist

Job Title: Senior On-Site Service Specialist Summary Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks-ensuring seamless operations and client satisfaction. Whether performing maintenance, troubleshooting, or providing reception services, you will be at the heart of our service delivery. Roles and Responsibilities <ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring top-quality output and efficiency.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain accurate records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Assist with meeting room setups, light maintenance, and reception duties as needed.</li> <li>Uphold safety standards and follow protocols while handling equipment and materials to ensure a secure work environment.</li> </ul>Qualifications - Must Have <ul> <li>High school diploma or GED.</li> <li>Minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including Microsoft Office Suite.</li> <li>Strong communication skills and the ability to thrive in a fast-paced, customer-centric environment.</li> </ul>Qualifications - Nice to Have <ul> <li>Previous experience in copy/print services or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>

Senior On-Site Service Specialist

<div> Position Profile The Administrator I, Production Application is responsible for the daily maintenance and support of production print applications, ensuring their smooth interoperability with workstations, print service equipment, and other business operations. As the first line of support, this individual must demonstrate sound judgment in resolving issues and escalating them when necessary, while maintaining high standards of customer service. Job Duties and Responsibilities Install, configure, upgrade, and maintain production print applications and ensure optimal performance. Monitor software applications, document and analyze issues, and develop maintenance schedules. Manage system administration tasks such as setting up accounts and maintaining system documentation. Test new or enhanced applications and hardware, providing feedback to engineering and operations teams. Support internal development teams and engineers with production and client-facing tasks, ensuring end-to-end completion. Provide responsive support to end-user or management requests, with a strong customer service focus. Offer daily support for production print and end-user applications. Handle escalated support issues professionally and escalate further if necessary. Keep users informed of progress on support requests and ensure thorough documentation of troubleshooting steps. Provide remote access support and guidance. Identify and communicate trends in user issues to IT and functional managers. Recommend improvements to applications or hardware to functional management. Demonstrate skills in process automation, printing workflows, and technology efficiency. Act as a liaison between vendors, IT management, helpdesk, and the user community. Develop subject matter expertise in production print applications within the work environment. Compose, edit, and review documentation for process standardization. Create shortcuts, batch files, and sample documents to improve workflow. Develop instructional materials to enhance or implement procedures. Implement temporary workarounds for user issues pending permanent resolution. Maintain a strong working knowledge of Microsoft Office applications. Document and escalate systemic shortcomings in applications, operating systems, or hardware. Ensure consistency of solutions delivered by help desk and engineering staff. Work effectively in ambiguous or undefined work scenarios. Perform other tasks as assigned. Qualifications (Education, Experience, and Certifications) High school diploma required; secondary education preferred. Technical certifications (A+, Network+, MCP, MCSE, MOUS) are a plus. Experience in IT Help Desk support (applications & hardware) required. 5 years of experience in the print industry is strongly preferred. Knowledge, Skills, and Abilities Proficiency with computer operating systems, servers, and network environments. Familiarity with a wide range of software applications. Ability to write and distribute technical documentation clearly and effectively. Excellent verbal and written communication skills. Strong problem-solving and troubleshooting abilities. Ability to effectively train and support end-users. Working Conditions, Mental and Physical Demands Standard office environment with appropriate lighting, ventilation, and noise levels. Must interpret, comprehend, and apply complex information in a fast-paced setting. Primarily sedentary work, with occasional walking, standing, bending, lifting, and carrying of items under 10 lbs (e.g., files, papers, small parts). Moderate dexterity required for routine use of tools and computer equipment (keyboard, calculator, etc.). The above statements are intended to describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the position. </div>

Application Administrator Specialist

Administrator I, Production Application Position Summary We are seeking a detail-oriented and proactive Administrator I, Production Application to support and maintain our production print applications and ensure seamless interoperability with workstations, print services, and business operations. This role is ideal for someone with strong technical writing, communication, and troubleshooting skills who thrives in a fast-paced, customer-focused environment. Key Responsibilities &bull; Provide first-line support and escalate issues as needed. &bull; Collaborate with internal teams and third-party vendors to resolve issues. &bull; Document procedures, write instructional materials, and standardize processes. &bull; Analyze user experience issues and recommend improvements. &bull; Coordinate application updates and communicate with stakeholders. &bull; Monitor software applications and create maintenance schedules. &bull; Develop no-code workflows and scalable solutions for moderate complexity requirements. Required Skills & Competencies &bull; Technical Writing: Document procedures, handle tickets, and communicate clearly. &bull; Reliability: Consistent attendance, timely responses, and trust-building with stakeholders. &bull; Business Analysis: Scope requirements, estimate timelines, and diagnose UX issues. &bull; Communication Skills: Clear, confident communication with users and teams. &bull; Technical Skills: Application support, troubleshooting, and no-code development. &bull; Leadership Skills: Prioritize tasks, mentor peers, and maintain positivity under pressure. Qualifications &bull; High School Diploma required; Associate's or Bachelor's degree preferred. &bull; 5+ years of experience in the print industry strongly preferred. &bull; IT Help Desk experience (application & hardware support). &bull; Technical certifications (e.g., A+, Network+, MCP, MCSE) are a plus. &bull; Proficiency in Microsoft Office and familiarity with various operating systems and networks. Working Conditions &bull; Office environment with standard lighting and noise levels. &bull; Minimal physical effort; occasional lifting of items under 10 lbs. &bull; Requires strong focus, attention to detail, and the ability to manage multiple tasks. Why Join Us? &bull; Be part of a collaborative and innovative team. &bull; Opportunity to grow your technical and leadership skills. &bull; Make a direct impact on business operations and client satisfaction.

Application Program Specialist

Job Title: Legal Senior On-Site Service Specialist Summary: Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: Legal Environment Responsibilities:<ul> <li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.</li> <li>Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).</li> <li>Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).</li> <li>Knowledge of court systems and proper delivery of items and documents within the court system.</li> <li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.</li> </ul>General Responsibilities:<ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> <li>Handle time-sensitive documents that are confidential in nature.</li> <li>Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.</li> <li>Maintain logs for billing and assist in calculating charges for work performed.</li> <li>Distribute incoming mail and packages, office supplies, and fax transmissions.</li> <li>Deliver completed reproduction work to designated delivery areas, which may include travel between office locations.</li> <li>Perform shipping and receiving duties and filing duties such as purging and archiving old documents.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform FTP (File Transfer Protocol) for printing and manage Table of Contents for electronic files.</li> <li>Perform Optical Character Recognition (OCR) tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.</li> <li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.</li> <li>Maintain daily meter and service logs, stock and organize convenience copier areas, and manage firm conference and meeting rooms.</li> <li>Assist facilities with box moves, office moves, occupant moves, and light maintenance duties.</li> <li>Perform occasional cleaning duties and may require periodic overtime on nights and weekends, including off-hour emergency responses.</li> </ul>Qualifications Must Have:<ul> <li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul>Qualifications Nice to Have:<ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Working knowledge of copier and related equipment preferred.</li> <li>Ability to utilize a mixture of hardware and software for functions such as cost recovery, document management, and advanced workflow.</li> <li>Knowledge of shipping/receiving procedures and basic electronics preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.</li> <li>Excellent customer relations and verbal communication skills.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.</li> <li>Exposure to various weather conditions when walking between buildings and potential for injuries or accidents.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.</li> <li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.</li> </ul>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Network Support Specialist - 3rd Shift

Office Services Specialist

Senior On-Site Service Specialist, Hospitality

Associate, Warehouse Field Distribution

Associate, Warehouse Field Distribution

Associate, Warehouse Field Distribution

Specialist, Graphic Design

Area Customer Service Coordinator

Strategic Senior Technology Specialist

Legal Office Team Lead

Executive Hospitality Specialist

Print Operator

Business Process Consultant

Field Representative II, Print Support

Production Print Operator

Print Support Specialist

Senior On-Site Service Specialist

Application Administrator Specialist

Application Program Specialist

Office Services Specialist

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