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<div> Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Provide mail services to a large university campus, including van delivery. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Operate postage meter and Point-Of-Sale equipment, ensuring top-notch quality and efficiency. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence </div>

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Mailroom Specialist

<div> <div> Job Title: Site Leader <div> Summary: As the Site Leader, you play a pivotal role in the daily operations of our small-site, embodying a beacon of support and guidance for our dedicated team. Your mission includes ensuring seamless facility operations, maintaining profitability, and exceeding customer service expectations. You serve as the primary point of contact for both our valued customers and internal stakeholders, ensuring smooth contract compliance and addressing any concerns with warmth and efficiency. <div> Roles and Responsibilities: <div> <ul> <li> Oversee daily operations with an eye towards innovation and future trends, leveraging data-driven insights to guide decision-making. </li> </ul> <div> <ul> <li> Serve as the primary point of contact for customer issues, maintaining contract compliance and service excellence while embodying an energetic and service-oriented approach. </li> </ul> <div> <ul> <li> Drive efficiency and satisfaction through open-minded and authentic leadership, adapting to evolving challenges with adaptability and accountability. </li> </ul> <div> <ul> <li> Mentor and empower a diverse team with an energetic and accountable approach, providing guidance on job assignments, schedules, and support. </li> </ul> <div> <ul> <li> Tackle challenges head-on, demonstrating adaptability and open-mindedness in analyzing and resolving issues while upholding our commitment to service level agreements. </li> </ul> <div> <ul> <li> Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources while coordinating logistics for conference rooms and AV equipment. </li> </ul> <div> <ul> <li> Ensure accurate and timely completion of administrative tasks, utilizing data-driven insights to streamline processes and enhance operational efficiency. </li> </ul> <div> <ul> <li> Provide flexible support to other departments and vendors as needed, demonstrating adaptability and an authentic commitment to service excellence. </li> </ul> <div> Qualifications (Must Have): <div> <ul> <li> High school diploma or GED. </li> </ul> <div> <ul> <li> A minimum of 2 years of experience in a related field. </li> </ul> <div> <ul> <li> Demonstrated proficiency in technology and customer-facing roles. </li> </ul> <div> <ul> <li> Exceptional communication skills, both written and verbal. </li> </ul> <div> <ul> <li> A passion for delivering exceptional customer service and driving team success. </li> </ul> <div> Qualifications (Nice to Have): <div> <ul> <li> Previous experience in a leadership or supervisory role. </li> </ul> <div> <ul> <li> Strong preference for previous training experience. </li> </ul> <div> <div> <ul> <li> Familiarity with B2B environments and technical processes. </li> </ul> <div> <ul> <li> Advanced technical aptitude and problem-solving skills. </li> </ul> <div> In this role, you will shape the future of our small-site operations and make a meaningful impact on our customers and team alike. If you are ready to embark on a journey of growth and fulfillment, we invite you to apply and become a cornerstone of our success today. </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Site Leader

<div> Position Profile: Supervisor I, Service Delivery The Supervisor I, Service Delivery serves as the primary contact for Managed Document Services at customer locations, either on-site or remotely. This role focuses on employee engagement, customer satisfaction, and achieving profit objectives across assigned sites. The Supervisor oversees the delivery of Ricoh Enterprise Services, including the management of business document output devices (printers, copiers, fax machines), aiming to maximize uptime, utilization, and user satisfaction while minimizing costs. The position also collaborates with customers to optimize business processes through Ricoh services and requires strong IT knowledge to effectively communicate with customer IT departments. Job Duties and Responsibilities <ul> <li>Operates in technical environments, including customer systems, to maximize solution effectiveness.</li> <li>Supervises staff through communication and performance management; addresses personnel issues.</li> <li>Develops manpower plans and executes recruitment strategies.</li> <li>Creates a customer-focused environment and engages in customer presentations.</li> <li>Prepares pro-forma documents and proposed site plans.</li> <li>Communicates with senior IT leaders and customer IT departments.</li> <li>Identifies business process objectives and builds strategies to address them.</li> <li>Manages all aspects of Managed Print Services (MPS) and other contracted services.</li> <li>Analyzes performance data to ensure service levels are met.</li> <li>Recommends solutions to Sales and Customers.</li> <li>Supports Account Managers in managing document services.</li> <li>Rationalizes customer fleets and engages resources for proactive maintenance.</li> <li>Aligns Ricoh services with customer business objectives.</li> <li>Implements MDS solutions including asset management and process documentation.</li> <li>Interfaces with contractors to manage performance issues.</li> <li>Oversees JIT parts/supplies procurement and inventory.</li> <li>Ensures service level agreements are met.</li> <li>Provides leadership to support service delivery.</li> <li>Manages machine moves, removals, and installations (IMACD process).</li> <li>Assists with end-user training and tracks asset lifecycle.</li> <li>Manages meter readings and month-end accounting functions.</li> <li>Conducts customer satisfaction surveys and analyzes results.</li> <li>Recommends fleet optimization strategies.</li> <li>Provides feedback for strategy development and enhancement.</li> <li>Participates in national launch programs and field training.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications <ul> <li>Demonstrated business acumen.</li> <li>IT and systems literate; understanding of networks, security, print servers/devices.</li> <li>Experience in pre/post-sales for outsourced services.</li> <li>Strong financial awareness and P&L ownership.</li> <li>Proven leadership and project management experience.</li> <li>Asset management expertise.</li> <li>Basic knowledge of printers and multifunction devices.</li> <li>ITIL certification or ability to obtain Ricoh ITIL certification.</li> <li>Relevant college degree or equivalent experience.</li> <li>Proficiency in web-based platforms, networks, and MS Office Suite.</li> <li>Strong customer relationship, problem-solving, and productivity improvement skills.</li> <li>Excellent communication and presentation abilities.</li> <li>Consulting and solution design experience preferred.</li> </ul></div>

Supervisor I, Service Delivery

<div> Position Title: Field Representative II, First Responder Print Position Profile Responsible for the daily support, service, repair, and availability of RICOH-managed devices within a specified geographic area. This includes responding to customer requests, service alerts, and providing technical support and training with a strong focus on customer service. Capable of device setup, installation, preventative maintenance, and routine service of RICOH and third-party devices. Supported device types include printers, multifunctional devices, and other assets under RICOH's Service Advantage program (e.g., thermal printers, lockers, robots). Responsibilities may also include procurement of printer hardware and management of on-site parts/consumables inventory. Key Responsibilities <ul> <li>Ensure service level agreements (SLAs) between customer and RICOH are met.</li> <li>Respond promptly and professionally to customer support requests.</li> <li>Maintain accurate asset lists and device locations using fleet tools and databases.</li> <li>Replenish and replace consumables and supplies at assigned locations.</li> <li>Monitor device alerts and resolve service requests to maintain device availability.</li> <li>Support fleet optimization by identifying under/over-utilized and frequently serviced devices.</li> <li>Provide training on RICOH equipment and features to end users and team members.</li> <li>Perform full range of servicing and repairs including troubleshooting, diagnostics, installations, and retrofits.</li> <li>Document service calls using RICOH OFSC and customer systems.</li> <li>Escalate unresolved issues to Level 2 support when necessary.</li> <li>Communicate proactively with customers regarding issue resolution.</li> <li>Assist with hot swap tasks and coordinate remapping with end users.</li> <li>Report network, application, and workstation issues through established channels.</li> <li>Perform basic and advanced installations, including IP setup and driver downloads.</li> <li>Adhere to IMACD processes and manage functional tasks and communications.</li> <li>Move desktop printers only with SR process approval.</li> <li>Maintain adequate inventory levels and manage supply ordering and PAR levels.</li> <li>Monitor and return unused/excess RICOH supplies.</li> <li>Manage on-site hardware and hot swap inventory.</li> <li>Document and report fleet meter reads.</li> <li>Complete technical training on new equipment.</li> <li>Support inventory and implementation efforts.</li> <li>Complete administrative tasks accurately and timely.</li> <li>Maintain professional appearance and demeanor.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications <ul> <li>High School Diploma or equivalent (additional education preferred).</li> <li>IT Help Desk Support experience (application & hardware) preferred.</li> <li>Technical training and certifications (HP certifications preferred).</li> <li>Completion of Ricoh Learning Institute coursework within assigned timeframe.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Excellent customer service and interpersonal skills.</li> <li>Strong verbal communication and follow-up abilities.</li> <li>Good project management and task prioritization skills.</li> <li>Technical knowledge of network and site-specific printers.</li> <li>Familiarity with RICOH products and electro-mechanical devices.</li> <li>Methodical problem-solving approach.</li> <li>Ability to read and comprehend technical manuals and documentation.</li> <li>Use of limited judgment for troubleshooting and routine servicing.</li> </ul>Working Conditions & Physical Demands <ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Internal and external contact with departments, customers, vendors, etc.</li> <li>Diversified work assignments with precedent-based problem resolution.</li> <li>Modest physical effort including walking, standing, bending, and lifting up to 50 lbs.</li> <li>High dexterity required for use of hand tools and fine-motor tasks on small components.</li> </ul></div>

Field Representative II, First Responder Print

<div> Applied Machine Learning and AI Engineering Intern Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us during the summer of 2026 to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Position Profile We are seeking a motivated and enthusiastic Robotics Engineer Intern to join our dynamic team at Ricoh USA for summer 2026. As a Robotics Engineer Intern, you will gain hands-on experience with advanced robotic systems, work directly with cutting-edge technologies, and contribute to projects that push the boundaries of industrial automation. Job Duties and Responsibilities<ul> <li>Assist in the design, development, and testing of robotic systems and components, with an emphasis on collaborative robot (cobot) platforms.</li> <li>Contribute to the development of control architectures using ROS2, enabling higher-level autonomy and digital twin integration.</li> <li>Develop and integrate sensor fusion techniques across multiple sensing modalities (e.g., cameras, depth sensors, LiDAR) for perception and safety.</li> <li>Support algorithm development for computer vision, object detection, and pose estimation.</li> <li>Contribute to system development on x86 platforms with NVIDIA GPU acceleration, while also evaluating embedded options (e.g., Jetson Orin) for potential cost, packaging, and performance benefits.</li> <li>Support initiatives using NVIDIA Omniverse for visualization, simulation, and digital twin environments.</li> <li>Support hardware and software integration across robotics, vision, production printers, and workflow systems to deliver cohesive automation solutions.</li> <li>Document project progress and contribute to proof-of-concept demonstrations integrating robotics, vision, and simulation.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Working towards - B.S., M.S., or PhD. degree in Computer Science, Computer Engineering, or a related field</li> <li>Student must be currently enrolled in an accredited college or university or enrolled to continue their education in an accredited graduate program</li> <li>Students must have a cumulative GPA of 3.0 or higher</li> <li>Students are to successfully complete all required screenings prior to hire</li> </ul>Knowledge, Skills, and Abilities: Required <ul> <li>Enrolled in a Bachelor's or Master's program in Robotics, Computer Engineering, Electrical Engineering, Computer Science, Mechanical Engineering, or related field.</li> <li>Strong interest in robotics, automation, and applied AI.</li> <li>Proficiency in Python and C/C++, with experience in robotics and vision libraries (e.g., ROS2, OpenCV, PCL).</li> <li>Understanding of sensors (cameras, LiDAR, depth) and hardware/software integration on robotic platforms.</li> <li>Excellent problem-solving ability and attention to technical detail.</li> <li>Ability to work independently and collaboratively across multidisciplinary teams.</li> </ul>Preferred Skills<ul> <li>Familiarity with collaborative robots (e.g., UR series) and robotic arm kinematics.</li> <li>Experience with ROS2 middleware, simulation frameworks, and motion planning libraries.</li> <li>Exposure to object detection and pose estimation methods for manipulation and localization tasks.</li> <li>Experience with GPU-accelerated computing on x86 and interest in exploring embedded platforms (e.g., Jetson) for optimized deployments.</li> <li>Knowledge of computer graphics concepts and digital twin applications (e.g., NVIDIA Omniverse).</li> <li>Research or project experience in embodied robotics and reinforcement learning.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. </li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction. </li> <li>Prepare, provide and convey diversified information. </li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity. </li> <li>Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Join us and be part of a passionate team advancing robotics automation, vision, and digital twin technology for next-generation industrial solutions. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. </div>

Robotics Engineer Intern

Senior Counsel, Litigation and Business POSITION PROFILE Manages the company's commercial litigation and other legal matters, including litigation avoidance. Provides general legal advice on business legal matters affecting one or more RICOH business units and/or corporate functions, including but not limited to negotiating commercial agreements. Job Duties and Responsibilities<ul> <li>Manages the commercial litigation portfolio, working with external counsel.</li> <li>Working with the General Counsel and/or Vice President & Associate General Counsel, coordinates external counsel to represent company in all litigation, whether as a defendant or plaintiff, and negotiates the terms & conditions of such representation.</li> <li>Identifies and implements litigation strategy, including, when appropriate, settlement of matters, with appropriate legal management and business leader input and approval. Assesses RICOH's exposure in various litigation matters and recommends appropriate reserves for matters as appropriate.</li> <li>Reviews and provides feedback on pleadings and discovery responses and otherwise supervises outside counsel, providing effective case management and appropriately managing legal expenses.</li> <li>Reviews, drafts and negotiates commercial agreements, including contracts with customers and/or suppliers/partners, including for information management; professional and maintenance services; managed services; licensing agreements; SaaS agreements; sales agreements and leases; supply agreements; and labor outsourcing agreements.</li> <li>Provides legal advice, guidance and training to internal corporate clients on legal and risk issues arising from both the long-term strategy and the day-to-day business of the company.</li> <li>Provides legal advice to internal corporate clients on legal issues that arise during the operation of the company related to commercial law and legal compliance.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires:<ul> <li>Requires at least 5 years of litigation experience (commercial litigation) at a large law firm and/or the law department of a major corporation.</li> <li>Experience with restrictive covenant litigation is required.</li> <li>Experience with intellectual property litigation is a plus.</li> <li>Experience negotiating business contracts is a plus.</li> <li>Requires a degree from a reputable, accredited law school & admission to the bar of at least one state.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Strong negotiating skills.</li> <li>Strong interpersonal skills</li> <li>Strong oral and written communication skills</li> <li>Strong analytical abilities</li> <li>Business acumen</li> <li>Well-organized and able to work under pressure in a fast-paced environment</li> <li>Pro-active and flexible</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Senior Counsel, Litigation and Business

<div> Applied Machine Learning and AI Engineering Intern Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us during the summer of 2026 to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Position Profile Ricoh USA is seeking a Data Science Intern to focus on Generative AI during Summer 2026. You will work with large and varied datasets drawn from machine data, operational records, and internal knowledge sources, applying advanced AI techniques using AWS-native frameworks and services alongside high-performance compute environments. The internship provides the opportunity to explore state-of-the-art methods and contribute solutions with real-world impact. Job Duties and Responsibilities<ul> <li>Develop, fine-tune, and evaluate generative AI and large language models using AWS frameworks and platforms.</li> <li>Analyze multimodal datasets (machine telemetry, service data, documentation, unstructured text, and internal knowledge systems) to derive insights and support decision-making.</li> <li>Design retrieval-augmented generation (RAG), summarization, and recommendation solutions that connect across multiple data sources.</li> <li>Apply Model Context Protocol (MCP) and design agentic workflows that allow LLMs to interact seamlessly with diverse enterprise systems and autonomously perform multi-step tasks.</li> <li>Collaborate with cross-functional teams to ensure models can be deployed in cloud-based workflows.</li> <li>Present research findings, prototypes, and results to technical and business stakeholders.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Working towards - B.S., M.S., or PhD. degree in Computer Science, Computer Engineering, or a related field</li> <li>Student must be currently enrolled in an accredited college or university or enrolled to continue their education in an accredited graduate program</li> <li>Students must have a cumulative GPA of 3.0 or higher</li> <li>Students are to successfully complete all required screenings prior to hire</li> </ul>Knowledge, Skills, and Abilities: Required <ul> <li>Currently enrolled student in Data Science, Computer Science, Electrical/Computer Engineering, Applied Mathematics, or a related field.</li> <li>Strong background in machine learning, natural language processing, and/or deep learning.</li> <li>Proficiency in Python and modern ML/AI frameworks.</li> <li>Familiarity with cloud-based machine learning platforms (AWS preferred).</li> <li>Strong analytical and problem-solving skills.</li> </ul> Preferred <ul> <li>Master's-level student (PhD candidates also welcome).</li> <li>Prior research or project experience with generative AI.</li> <li>Experience working with large, heterogeneous datasets.</li> <li>Exposure to data engineering concepts (ETL, feature engineering, pipeline development).</li> <li>Knowledge of agentic AI systems or standards such as Model Context Protocol (MCP).</li> <li>Publication record, open-source contributions, or demonstrable project portfolio.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. </li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction. </li> <li>Prepare, provide and convey diversified information.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity. </li> <li>Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Why Join Ricoh At Ricoh, you'll gain exposure to advanced hardware, massive data, and cutting-edge AI in a global enterprise setting. Interns have the chance to make contributions with immediate relevance to real-world products, operations, and customers. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. </div>

Applied Data Science Intern - Generative AI

<div> Senior On-Site Service Specialist POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities &bull; Runs high volume/production copy machines and performs binding and finishing work. &bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. &bull; Perform basic equipment troubleshooting and escalate calls to technicians &bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc) &bull; Performs duties of scanning and /or imaging documents &bull; May perform Reception services on temporary/occasional basis &bull; Maintains records for management reports and inventories of supplies needed. &bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. &bull; Calculates charges for jobs performed and maintains logs and may generate reports. &bull; Responds to and coordinates all service calls required by customer. &bull; May perform filing duties in conjunction with specific customer requests. &bull; Delivers completed jobs to pre-determined customer locations within and outside of the site. &bull; Maintains daily meter and service logs. &bull; May travel between customer's buildings. &bull; Answers customer questions regarding status or feasibility of job requests. &bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked. &bull; Performs duties related to the shipping of materials. &bull; Performs duties related to the receiving of materials. &bull; May perform meeting room and conference room set ups. &bull; May perform building occupant moves within assigned facilities. &bull; May perform light maintenance, and cleaning duties as assigned. &bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment &bull; May require periodic overtime on nights and weekends, including off-hour emergency response. &bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. &bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC. &bull; Performs filing duties, which may include purging' and archiving old documents. &bull; Understanding of Ricoh Services Portfolio & Technology &bull; Ensures data for Ricoh MOR, SPG and job logs are captured &bull; Performs other duties as assigned. Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma or GED and1-2 years of related work experience. &bull; Some related copy job experience is preferred. &bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. &bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite KNOWLEDGE, Skills And Abilities &bull; Working knowledge of copier and other related equipment and repair is preferred. &bull; Requires knowledge and understanding of shipping/receiving procedures. &bull; Basis electronics knowledge is preferred. &bull; Possesses ability to work independently and flexibly to complete projects. &bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. &bull; Possesses ability to comprehend instructions concerning mail delivery. &bull; Possesses troubleshooting and problem solving skills. &bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. &bull; Possesses excellent customer relations skills and excellent verbal communication skills. Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes. &bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents. &bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people. &bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels. &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior On-Site Service Specialist

<div> Software Engineer Intern Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us during the summer of 2026 to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Internship Position Description: We are seeking a software development intern to join our team during the summer of 2026. This position offers a valuable opportunity for a student to gain hands-on experience in a dynamic and real-world software development setting. The ideal candidate will possess strong attention to detail, excellent analytical and problem-solving abilities, and the capability to collaborate effectively within a team. Additionally, they should be able to work independently on tasks with minimal daily supervision. This role will provide exposure to programming in complex, large-scale, multi-threaded mainframe production environments. Job Duties and Responsibilities: <ul> <li>Our intern will apply their skills to a meaningful project in a team environment working alongside a technical mentor. </li> <li>Research, provide analysis, and offer solutions relating to the functional project. </li> <li>Contribute to project planning. </li> <li>Read, understand and improve existing C++/Java code. </li> <li>Identify performance bottlenecks and recommend areas for optimization. </li> <li>If applicable, determine and examine alternative solutions to functional project. </li> <li>Document project overview and solution summary. </li> </ul>Qualifications (Education, Experience and Certifications): <ul> <li>Students must be currently enrolled in an accredited college or university. </li> <li>Students should be pursuing a degree in Computer Science, Computer Engineering or a related major. </li> <li>Student must have a cumulative GPA of 3.0 or higher. </li> <li>Student is to successfully complete all required screenings prior to hire. </li> <li>Student must be a United States Citizen or Permanent Resident of the United States. </li> </ul> Required Skills: <ul> <li>Strong C++, Java and Object-Oriented Programming. </li> <li>Solid Linux/UNIX background. </li> <li>Work well in a team environment. </li> <li>Working knowledge of software engineering best practices. </li> <li>Strong analytical, problem solving and debugging skills. </li> <li>Good self-management, organization, communication, and interpersonal skills. </li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. </li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction. </li> <li>Prepare, provide and convey diversified information.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). </li> <li>Moderate dexterity. </li> <li>Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. </div>

Software Engineer Intern

<div> Development Support Intern Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us during the summer of 2026 to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. POSITION PROFILE Our Interns will apply their education to meaningful projects in a team environment alongside a technical mentor. You will be exposed to many levels of management within our company, concluding with an end of summer presentation to the executive team. Throughout the summer you will have the opportunity to acquire technical and professional skills, to participate in team building activities, and to enjoy social events in the Rocky Mountain region. The Development Support Intern position is within Ricoh Digital Services Business Center (DSBC) in Boulder, Colorado. The Intern will be an integral member of a Development Support team which provides support and solutions, including the creation of automation tools, for multiple software product development teams. The successful candidate should be knowledgeable in Linux, specifically with bash and python scripting, and have a desire to learn system administration and automation programming. They would also need abilities in multitasking, self-direction, and collaboration in a team environment. JOB DUTIES AND RESPONSIBILITIES The Development Support Intern will learn, assist team members, and complete technical tasks to support, automate, and enhance development systems management. The Intern will be assigned a project to evaluate, improve, and automate important system or tool functions (i.e., security, server management, AWS management, networking). The project will require the Intern to understand current technical implementation, research and propose improvements, and complete technical tasks that will enhance our organization's Development Support and User teams requirements. The project would benefit the Intern by learning (1) Operating Systems and networking technology, (2) AWS Infrastructure environment, (3) Automation tools, and (4) Learn and collaborate with Development Support technical experts and professionals. The candidate will be provided with an opportunity to learn how the Support team manages, improves, and supports an AWS Cloud Infrastructure and Development servers and networks. Candidate will be exposed to:<ul> <li>Automation programming.</li> <li>Operating Systems (Linux, Windows) and networking technology.</li> <li>Cloud technology (AWS).</li> <li>Agile Scrum Methodology.</li> <li>Software Product Development, Quality, and Support.</li> <li>Artificial Intelligence technologies.</li> <li>Project Research, Implementation, and Executive Presentation.</li> <li>Team building and Networking Activities.</li> </ul>Job Duties and Responsibilities<ul> <li>Our Interns will apply their education to meaningful projects in a team environment alongside a technical mentor. You will be exposed to many levels of management.</li> <li>Recommends and implements solutions to problems and business requirements.</li> <li>Determines and examines software alternatives.</li> <li>Contributes to project planning.</li> <li>Constructively challenges and improves processes related to the specific assignment.</li> <li>Documents own work.</li> <li>Present project overview and summary to executive team at end of internship.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Student must be currently enrolled in an accredited college or university or enrolled to continue their education in an accredited graduate program.</li> <li>Student should be working towards a B.S. or M.S. in Computer Science or Information Technology.</li> <li>Student must have a cumulative GPA of 3.0 or higher.</li> <li>Student is to successfully complete all required screenings prior to hire.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES Required/Preferred Skills: <ul> <li>Knowledge of Linux and Windows Operating System Installation, Support, and Troubleshooting.</li> <li>Interest in learning System support and configuration.</li> <li>Interest in languages (e.g., Bash, Python, Ansible, JavaScript, PowerShell).</li> <li>Analytical and problem-solving skills.</li> <li>Knowledge of networking and Agile software development.</li> <li>System skills on Linux and Windows platforms.</li> <li>Strong communication and teaming skills.</li> <li>Ability to work both independently and in a collaborative team environment.</li> <li>Effectively uses teamwork skills to interact and collaborate on technical issues with mentor / team.</li> <li>Positively contributes to a high morale/high-performance team culture.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. </li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction. </li> <li>Prepare, provide and convey diversified information.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity. </li> <li>Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. </div>

Development Support Intern

Position Summary Ricoh USA is seeking a highly organized and customer-focused Senior Receptionist to manage front desk operations while overseeing mailroom and copy center services. This hybrid role requires strong multitasking skills, attention to detail, and the ability to deliver exceptional service to internal and external stakeholders. Key Responsibilities Reception Duties <ul> <li>Greet and assist visitors, clients, and employees in a professional and courteous manner.</li> <li>Manage incoming calls, route appropriately, and take accurate messages.</li> <li>Maintain visitor logs and issue badges in accordance with security protocols.</li> <li>Coordinate conference room bookings and support meeting logistics.</li> <li>Handle general inquiries and provide information about Ricoh services.</li> <li>Receive, sort, and distribute incoming mail and packages.</li> <li>Prepare outgoing mail, including courier and overnight shipments.</li> <li>Maintain accurate records of incoming and outgoing deliveries.</li> <li>Ensure timely delivery of interoffice mail and packages.</li> <li>Monitor inventory of mailroom supplies and reorder as needed.</li> <li>Operate and maintain high-volume copiers, printers, and scanners.</li> <li>Fulfill print, copy, and scan requests from various departments.</li> <li>Ensure quality control of printed materials and timely delivery.</li> <li>Troubleshoot equipment issues and coordinate service calls when necessary.</li> <li>Track usage and report metrics to management.</li> </ul>Qualifications <ul> <li>High school diploma or equivalent; associate degree preferred.</li> <li>3+ years of experience in receptionist, mailroom, or office support roles.</li> <li>Strong communication and interpersonal skills.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Word, Excel).</li> <li>Experience with office equipment (copiers, scanners, postage machines).</li> <li>Ability to lift up to 50 lbs and stand for extended periods.</li> <li>Excellent organizational and time management skills.</li> </ul>Preferred Skills <ul> <li>Prior experience in a corporate or professional services environment.</li> <li>Familiarity with Ricoh equipment and services.</li> <li>Customer service certification or training is a plus.</li> </ul>Working Conditions <ul> <li>Office environment with frequent interaction across departments.</li> <li>May require occasional overtime or flexibility during peak periods.</li> <li>Physical activity includes lifting, bending, and standin</li> </ul>

Mailroom Coordinator

Position Profile Schedule: Part-Time | Monday to Friday | 8:00 AM - 12:00 Noon Performs analytical and interpretive tasks related to financial and expense transactions. Responsible for prioritizing tasks to meet daily, weekly, and monthly KPIs. Duties may include customer service, internal training, legacy system support, data analysis, problem resolution, and escalation. Collaborates closely with other departments for review and resolution. Strong customer service and follow-up skills are essential. Job Duties and Responsibilities <ul> <li>Responds to customer inquiries via phone, email, and instant messaging within established timelines.</li> <li>Creates, monitors, updates, and closes employee profiles in the travel and expense database.</li> <li>Conducts research and analysis using tools such as Concur, Citibank, and online resources.</li> <li>Communicates customer policies effectively to external stakeholders.</li> <li>Troubleshoots and resolves intermediate to advanced Concur and expense-related issues.</li> <li>Escalates unresolved issues to management for timely resolution.</li> <li>Maintains files and control records in compliance with internal controls.</li> <li>Interacts regularly with employees across departments (Executive, Treasury, HR, Legal, etc.).</li> <li>Assists with reconciliation of corporate card accounts and other financial transactions.</li> <li>Provides customer service and training to internal and external users.</li> <li>Adheres to both Ricoh and customer policies and procedures.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications <ul> <li>Intermediate to advanced proficiency in Microsoft Outlook, Excel, and Word.</li> <li>Associate's degree or equivalent work experience.</li> <li>Prior experience in Customer Care or Technical Support preferred.</li> <li>Strong verbal and written communication skills.</li> <li>High attention to detail.</li> <li>Excellent analytical and organizational skills.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Ability to multitask and manage fluctuating workloads.</li> <li>Effective decision-making skills.</li> <li>Ability to work accurately in a fast-paced environment with minimal supervision.</li> <li>Strong team collaboration and independent work capabilities.</li> <li>Goal-oriented with strong planning and prioritization skills.</li> <li>Strong analytical and organizational abilities.</li> <li>Ability to interpret general instructions and communicate effectively with diverse audiences.</li> </ul>Working Conditions and Demands <ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Daily interaction with internal and external customers.</li> <li>Occasional stress due to high call volumes and workload fluctuations.</li> <li>Diverse work assignments with minimal precedent for problem-solving.</li> <li>Requires interpretation of general instructions and communication of varied information</li> </ul>

Mailroom Associate

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Must be able to lift/push/pull 50lbs Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence

Mailroom Shipping and Receiving Specialist

<div> Courier Position Profile Ensures customer satisfaction by making pick-ups and deliveries in a proficient and timely manner. Reporting Structure: This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities <ul> <li>Deliver messages, telegrams, documents, packages, and other items to business establishments.</li> <li>Travel to delivery sites on foot, bicycle, automobile, public transportation, or customer vehicles.</li> <li>Maintain a log of items received and delivered.</li> <li>Obtain receipts for delivered articles.</li> <li>Follow appropriate chain of custody protocols (e.g., TRAC).</li> <li>Service delivery vehicle (check fluid levels, refuel, etc.).</li> <li>Perform pick-ups and deliveries by accurately following maps and/or written instructions.</li> <li>Adhere to RICOH Service Excellence performance standards.</li> <li>Operate vehicles safely and lawfully, maintaining compliance with state and company standards.</li> <li>Respond to client requests, ensuring accurate order taking and timely delivery.</li> <li>Complete paperwork in a timely, accurate, and legible manner.</li> <li>Present a professional appearance in accordance with company dress standards.</li> <li>Communicate vehicle safety needs and perform routine maintenance (e.g., oil changes, tire rotations).</li> <li>Meet company attendance standards by being punctual and working scheduled hours and required overtime.</li> <li>Perform other duties as assigned.</li> <li>Work independently and make sound decisions with customer and business needs in mind.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Required:<ul> <li>High school diploma or equivalent.</li> <li>Valid state driver's license and a driving record that meets company standards.</li> <li>Experience with electronic communication devices and working in a team environment.</li> <li>Basic technical ability (computers, email, TRAC).</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Strong customer service and communication skills.</li> <li>Ability to read maps, follow written instructions, and complete paperwork accurately.</li> <li>Good reading comprehension.</li> <li>Professional appearance and demeanor.</li> <li>Excellent verbal and written communication skills.</li> <li>Ability to work independently or as part of a team.</li> <li>Competency in performing multiple functional tasks.</li> <li>Ability to lift up to 50 lbs.</li> <li>Critical thinking and decision-making skills.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Couriers often work alone and are not closely supervised.</li> <li>Bicycle couriers are exposed to all weather conditions and traffic hazards.</li> <li>Vehicle couriers may carry heavy loads manually or with a hand truck.</li> <li>Must navigate difficult parking, traffic jams, and road construction.</li> <li>Office work occurs in environments with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Work assignments are diverse and require interpreting, comprehending, and applying complex information.</li> <li>Physical demands include walking, standing, bending, reaching, and lifting/carrying up to 50 lbs.</li> <li>Moderate dexterity required for tasks involving calculators, keyboards, hand tools, and eye/hand coordination.</li> </ul>Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. </div>

Courier

<div> Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence </div>

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence

<div> Digital Services Sales Spec, Offsite Position Profile The Digital Services Specialist - Off Site is responsible for marketing and selling Ricoh's Off-Site services to new and existing clients within a defined territory. Target accounts include corporations, corporate legal departments, law firms, K-12 institutions, and state and local government agencies. Services offered include digital solutions and document conversion. This role carries a minimum annual revenue quota based on territory assignment. As the first point of contact for customer requirements, the Digital Services Specialist is responsible for maximizing revenue growth and aligning Ricoh's services with clients' digital transformation initiatives, including information mobility, remote data access, and real estate optimization. The ideal candidate will possess strong prospecting skills, the ability to drive organic growth within an assigned client base, and the capability to craft compelling digital transformation narratives. Success in this role requires collaboration across cross-functional teams, effective use of social media and digital marketing tools, and proficiency in CRM systems. A high level of business acumen, technical expertise, and communication skills is essential. Key Responsibilities<ul> <li>Maximize revenue growth within assigned accounts and meet or exceed quota expectations.</li> <li>Serve as the primary point of contact for all customer requirements.</li> <li>Conduct prospecting activities using social selling tools, phone, email, and face-to-face interactions.</li> <li>Utilize the Ricoh sales process to engage clients and deliver presentations.</li> <li>Maintain a comprehensive understanding of Ricoh's Off-Site solutions and offerings from other Ricoh business units.</li> <li>Enter and manage client data in CRM systems to generate leads and track sales activity.</li> <li>Conduct industry research within the assigned account list.</li> <li>Assess client jobs and provide accurate price quotations.</li> <li>Collaborate with Operations, Sales Support, and other Ricoh sales entities to ensure client satisfaction.</li> <li>Complete all required documentation, including job tickets, referrals, activity logs, and other administrative tasks.</li> <li>Participate in ongoing training and skill development beyond initial onboarding.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications<ul> <li>Bachelor's degree or equivalent experience required.</li> <li>Previous outside business-to-business sales experience; preference for services sales over product sales.</li> <li>Successful completion of all required Ricoh training.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Deep understanding of sales methodologies and processes.</li> <li>Strong negotiation, communication, and presentation skills.</li> <li>Excellent interpersonal, time management, organizational, and self-motivation abilities.</li> <li>High level of business acumen and follow-up skills.</li> <li>Proven ability to work with or lead diverse teams in developing account strategies.</li> <li>In-depth knowledge of industry products and services.</li> <li>Ability to build and maintain key relationships across functions.</li> <li>Proficiency in Microsoft Office Suite and other relevant software tools.</li> </ul>Working Conditions and Physical Demands<ul> <li>Primarily office-based with standard lighting, ventilation, temperature, and noise levels.</li> <li>Occasional exposure to unpleasant conditions such as odors, dirt, grease, oil, noise, and temperature fluctuations.</li> <li>Work assignments are varied; problem-solving may require developing new approaches.</li> <li>Requires understanding and conveying diverse information.</li> <li>Job performance depends on proficient use of dexterity skills.</li> <li>Frequent workload and deadlines may cause routine stress.</li> <li>Occasional physical effort required to move objects up to 60 lbs.</li> <li>Periodic customer site visits required; locations may not be accessible via public transportation.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Digital Services Sales Specialist, Offsite

Administrator, SCA Technical Support Production Position Profile May perform one or more of the following for high-end equipment (Segment 5+): roll-fed press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director of Services. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. Job Duties and Responsibilities <ul> <li>Follow Ricoh Service Excellence performance requirements.</li> <li>Responsible for functions including copy and mail center services, convenience copier fleet management, and various support services.</li> <li>Operate and maintain high-end production equipment, such as roll-fed continuous production systems.</li> <li>Set up, calibrate, and ensure optimal performance of equipment.</li> <li>Ensure customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately and on time.</li> <li>Meet deadlines by working efficiently while maintaining quality and error-free output.</li> <li>Achieve Time Productive statistics by meeting facility standards.</li> <li>Maintain all required reporting tools.</li> <li>Calibrate equipment to produce consistent color and quality matching originals.</li> <li>Transfer files electronically from the network to color equipment.</li> <li>Produce error-free work by demonstrating operational knowledge of duplication equipment.</li> <li>Maximize print performance by multitasking on print equipment.</li> <li>Troubleshoot hardware and software issues.</li> <li>Maintain machine performance by resolving simple issues (e.g., clearing jams, refilling toner, replacing oil) and understanding machine codes.</li> <li>Present a professional appearance and maintain a clean, organized work area.</li> <li>Maintain and order equipment parts inventory per company guidelines.</li> <li>Meet attendance standards by being punctual and working scheduled hours and required overtime.</li> <li>Organize jobs by validating job name/number and reading instructions on the Job Request Form.</li> <li>Perform a full range of service procedures including diagnostics, installation, removal, and retrofits on complex office products.</li> <li>Demonstrate required digital competencies for assigned products and levels.</li> <li>Troubleshoot and repair or replace equipment components as needed.</li> <li>Complete technical training on new equipment as assigned.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Typically Required:<ul> <li>High school diploma or equivalent.</li> <li>Minimum of 3 years of related experience.</li> <li>Preferred: 3 years of experience in a roll-fed printing environment.</li> <li>Technical aptitude to learn setup and operation (including software controls) of complex printing equipment.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Excellent customer service skills.</li> <li>Strong organizational and prioritization abilities.</li> <li>Ability to use, calibrate, and troubleshoot office and complex technical equipment.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Typically an office environment with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Diverse work assignments requiring interpretation, comprehension, and application of complex material and data.</li> <li>Some physical effort required: walking, standing, bending, reaching, lifting/carrying objects up to 50 lbs.</li> <li>Moderate dexterity: regular use of basic tools (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul> Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Print Production Specialist

<div> National Production Print Support Consultant Position Profile The Production Print Support Consultant is responsible for partnering with the Ricoh Dealer Sales team to drive sales of Ricoh Production Printing products and achieve or exceed 100% of the assigned revenue quota across the U.S. As a technical subject matter expert, this role assesses customer needs, ensures satisfaction during and after implementation, and develops strategic initiatives to grow Production Printing product sales. The consultant provides timely product and sales support to Dealer Production team members, Production Print Business Managers (PPBMs), Dealer Channel field marketing teams, and end-user customers. Key Responsibilities <ul> <li>Serve as a national inside/outside production support consultant to the sales team to drive revenue achievement.</li> <li>Act as a technical liaison, providing support, analysis, and troubleshooting to field-based PPBMs, dealers, and customers to identify requirements and deliver solutions.</li> <li>Resolve upstream application issues and optimize Fiery and engine settings to enhance output quality and productivity.</li> <li>Conduct testing and benchmarking of complex customer print files on various substrates.</li> <li>Create printed samples to support sales calls, customer events, and training initiatives.</li> <li>Assist with validating solution configurations, including complex workflows and advanced finishing requirements.</li> <li>Participate in and support regional events such as annual kickoffs and special dealer events, leveraging national portals and the Boulder Customer Innovation Center as needed.</li> </ul>Qualifications <ul> <li>Experience with office equipment dealers or direct manufacturers.</li> <li>Minimum of 3+ years of experience in increasingly complex solutions, managed print, or document services.</li> <li>CDIA+ or equivalent certifications preferred.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Expert-level knowledge of Digital Front Ends (e.g., Fiery).</li> <li>Advanced proficiency in graphic applications such as Adobe Creative Suite (Photoshop, etc.).</li> <li>Strong understanding of production hardware solutions, including engines and finishing devices.</li> <li>Proven sales and analytical experience in the production print space; systems analyst experience is highly valued.</li> <li>Advanced knowledge of media and substrates.</li> </ul>Working Conditions and Physical/Mental Demands <ul> <li>Primarily office-based with standard lighting, ventilation, temperature, and noise levels.</li> <li>Cyclical stress due to frequent goals and deadlines; daily stress related to decision-making responsibilities.</li> <li>Mostly sedentary work with occasional walking, standing, bending, reaching, and lifting/carrying objects under 10 lbs.</li> <li>Moderate dexterity required for regular use of tools such as calculators, keyboards, and hand tools.</li> <li>Occasional travel to customer sites, which may not always be accessible via public transportation.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

National Production Print Support Consultant

Job Title: Site Manager Summary: As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supportive culture where every member thrives, driving transformative outcomes through innovation and collaboration. Roles and Responsibilities: &bull; Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention. &bull; Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape. &bull; Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence. &bull; Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty. &bull; Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges. &bull; Provide ongoing training and development opportunities, empowering team members to reach their full potential. Qualifications Must Have: &bull; High school diploma or equivalent (GED). &bull; A minimum of three years of relevant work experience, including customer-facing roles. &bull; Demonstrated previous managerial experience, ideally within a similar field. &bull; Proficiency in technology and adept problem-solving skills. &bull; Effective communication skills, demonstrated through both written and verbal channels. Qualifications Nice to Have: &bull; Previous management experience. &bull; Familiarity with the technical aspects of B2B services. &bull; Proficiency in Office 360. Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us.

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