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<div> <br><strong>Site Leader, Legal</strong><br> POSITION PROFILE <br>Supervises the day-to-day operations of a specified 1 to 3 person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Will also assist in employee relations matters as it pertains to supervising and directing. Works to develop, implement, and review procedures for compliance and improvement. Prepares, creates, validates, and invoices client(s) as per the customer's billing needs. Must possess excellent interpersonal and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor is the point person for customer issues as well as providing direction for issue resolution. Works directly or indirectly assisting the site operations with any of the following office functions: copy, production, and scanning, fax, mail, and shipping, hospitality assistance, conference room set up and scheduling, receptionist backup, facilities support, and inventory control. Works to maintain and control an acceptable profit level within the site while looking for additional service offerings to enhance the customers work flow.<br> Job Duties and Responsibilities <br>LEGAL ENVIRONMENT JOB RESPONSIBILITIES<br> <br>Possess the legal background to understand client matter work flow, such as:<br> <br> &bull; Charge back to firm and/or clients for work, supplies, hours, etc.<br> <br> &bull; Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).<br> <br> &bull; Familiar with legal records management processes.<br> <br> &bull; Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.<br> <br> &bull; Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).<br> <br><strong>OTHER DUTIES AND RESPONSIBILITIES</strong><br> <br> &bull; Responsible for the effective implementation and management of the RICOH Service Excellence methodology.<br> <br> &bull; Functions as a working supervisor, assisting in the daily tasks and operations as per the customer contract.<br> <br> &bull; Handles formal contact with the customer daily.<br> <br> &bull; Handles highly confidential documents that may be time sensitive.<br> <br> &bull; Provides quality work due to the sensitive nature of documents and projects that are required in a legal environment.<br> <br> &bull; Responsible for understanding the law firm structure and hierarchy while interacting and providing professional support to firm associates (legal secretaries, project managers, paralegals, associates, and partners).<br> <br> &bull; Responsible for job accuracy on project work that may require an expedient turnaround and have a tight deadline.<br> <br> &bull; Provides training on workflow and machine operations when necessary.<br> <br> &bull; Ensures payroll accuracy by overseeing and correcting all time clock punches.<br> <br> &bull; Achieves shift profitability (cost of goods) by effectively supervising the labor, materials, and supplies.<br> <br> &bull; Operates shifts and maintains quality of work to comply with audits and deadlines.<br> <br> &bull; Meets quality and deadline standards by the effective use of job scheduling practices.<br> <br> &bull; Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.<br> <br> &bull; Facilitates resolution of issues concerning pricing, orders-in, and invoicing.<br> <br> &bull; Ensures all direct reports execute objectives using tools such as: a developmental plan, ninety (90) day plan, and regular performance reviews.<br> <br> &bull; Posts reports showing productivity, quality, and deadline results.<br> <br> &bull; Maintains positive internal working relationships with all department employees by communicating in a professional manner.<br> <br> &bull; Completes site reports and other paperwork on time and accurately.<br> <br> &bull; Completes month-end management report.<br> <br> &bull; Assists the account manager with review of the monthly financial reporting.<br> <br> &bull; Performs other duties as assigned.<br><br><strong>Qualifications (Education, Experience and Certifications)</strong><br> <br> &bull; Requires a high school diploma or GED and 2+ years of experience in a related field.<br> <br> &bull; Minimum of 2 years' experience in the legal industry is strongly preferred.<br> <br> &bull; Preferred experience with different types of law and the different departments such as: criminal, civil, corporate, real estate, bankruptcy, intellectual property, etc.<br> <br> &bull; Preferred computer experience and proficiency working with programs such as: Word, Excel, PowerPoint, Adobe (pdf), and legal software.<br> <br> &bull; Preferred experience in delivering classroom and/or informal training sessions.<br> <br> &bull; Preferred experience in operation of the most advanced machines, performing complex jobs.<br> KNOWLEDGE, Skills And Abilities <br> &bull; Good organizational skills.<br> <br> &bull; Ability to effectively set goals, lead and train employees.<br> <br> &bull; Good technical skills and ability to use complex machinery.<br> <br> &bull; Ability to remain updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.<br><br><strong>Working Conditions, MENTAL aND PHYSICAL DEMANDS</strong><br> <br> &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.<br> <br> &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information.<br> <br> &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).<br> <br> &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.<br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br> <br></div>

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Site Leader, Legal

<div> <div> <br><strong>Job Title: </strong>Field Representative II - First Responder Print <br> <br><strong>This position offers $1000 sign on bonus for new Ricoh members!</strong><br> <br> <div> <br>In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience. <br> <br> <div> <br><strong>Roles and Responsibilities:</strong> <br> <br> <div> <ul> <li>Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests. </li> </ul> <div> <ul> <li>Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations. </li> </ul> <div> <ul> <li>Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs. </li> </ul> <div> <ul> <li>Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization. </li> </ul> <div> <ul> <li>Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly. </li> </ul> <div> <ul> <li>Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution. </li> </ul> <div> <br><br><div> <br><strong>Qualifications Must Have:</strong> <br> <br> <div> <ul> <li>High School Diploma (or equivalent) with a passion for technical support and customer service excellence. </li> </ul> <div> <ul> <li>Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support. </li> </ul> <div> <ul> <li>Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware. </li> </ul> <div> <br><br><div> <br><strong>Qualifications Nice to Have:</strong> <br> <br> <div> <ul> <li>Additional education beyond high school diploma, further enhancing technical expertise and customer service skills. </li> </ul> <div> <ul> <li>Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables. </li> </ul> <div> <br><br><div> <br>If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation. <br><br><div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

First Responder Print Specialist

<div> <br><strong>Field Representative II, Print Support</strong><br> POSITION PROFILE <br>Responsible for the daily support of assigned RICOH managed devices within customer's fleet.<br> <br>Responds to customer requests for technical support and training with the focus being on customer service. Responsible for consumable (toner, labels, paper, etc.) replenishment, appropriately facilitating service & supply requests. Capable of performing basic end-user device maintenance tasks, escalating service problems as necessary. Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.<br> Job Duties and Responsibilities <br> &bull; Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved. <br> <br> &bull; Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements. <br> <br> &bull; Maintains an accurate asset list and location of managed devices with available printer fleet tools and databases. <br> <br> &bull; Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices. <br> <br> &bull; Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates service problems as necessary. <br> <br> &bull; Adheres to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner. <br> <br> &bull; Maintain an adequate supplies inventory level for devices and their volume requirements. <br> <br> &bull; Responsible for supply ordering and maintaining appropriate PAR (Periodic Automatic Replacement) levels. <br> <br> &bull; Monitor and return unused and excess RICOH owned supplies as PAR levels dictate. <br> <br> &bull; Documents and reports all fleet meter reads. <br> <br> &bull; Provides training on the use of RICOH equipment and features. <br> <br> &bull; Provide Team Member training on use of equipment and features and aid in mapping devices. <br> <br> &bull; Utilizes support resources to minimize field service dispatch and then escalates issues to Level 2 support, as necessary. <br> <br> &bull; Proactively communicate to the customer the status of problem resolution <br> <br> &bull; Provide the end users with detailed remote access knowledge and document complete trouble shooting information. <br> <br> &bull; Assist in hot swap tasks needed to ensure users experience stays intact. <br> <br> &bull; Responsible for moving desktop printers to a new location only with approval through the SR process. <br> <br> &bull; Manage on-site hardware inventory. <br> <br> &bull; Manages printer procurement as required by the customer. <br> <br> &bull; Manages hot swap inventory. <br> <br> &bull; Support inventory and implementation efforts <br> <br> &bull; Completes all required administrative tasks in an accurate and timely manner. <br> <br> &bull; Exhibits a professional appearance and positive demeanor. <br> <br> &bull; Performs other duties as assigned. <br><br><strong>Qualifications (Education, Experience and Certifications)</strong><br> <br>Typically requires:<br> <br> &bull; High School Diploma (or equivalent) with additional education preferred<br> <br> &bull; IT Help Desk Support experience (application & hardware support)<br> <br> &bull; Technical Training & Certifications: HP Certifications<br> <br> &bull; Completion of Ricoh Learning Institute courseware within specified timeframe as assigned/directed by management.<br> KNOWLEDGE, Skills And Abilities <br> &bull; Excellent customer service skills including ability to follow up to ensure closure of issues and can communicate effectively. <br> <br> &bull; Good project management skills and ability to prioritize tasksStrong technical knowledge of network and site-specific printers, and company products <br> <br> &bull; Possesses strong interpersonal and verbal communications skills. <br> <br> &bull; Possesses methodical approach to resolving problems. <br><br><strong>Working Conditions, MENTAL aND PHYSICAL DEMANDS</strong><br> <br> &bull; Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level <br> <br> &bull; Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc. <br> <br> &bull; Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems <br> <br> &bull; Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.) <br> <br> &bull; Requires moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination <br> <br> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br><br></div>

Field Representative Print Support

<strong>Job Title: </strong>Senior On-Site Service Specialist<br><br><strong>Summary: </strong>Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br>pivotal role in transforming our clients' experience through top-notch operations support. You will <br>engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br>tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br>troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br>&bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br>efficiency.<br>&bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br>resolution.<br>&bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br>and managing job requests.<br>&bull; Maintain meticulous records, manage inventory, and calculate charges for services <br>rendered.<br>&bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br>various building functions.<br>&bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br>and reception duties.<br>&bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br>ensuring a secure work environment.<br><br><strong>Qualifications Must Have:</strong><br>&bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br>&bull; Proficiency in basic computer skills, including MS Office Suite.<br>&bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br>environment.<br><br><strong>Qualifications Nice to Have:</strong><br>&bull; Previous experience in copy jobs or related fields.<br>&bull; Basic knowledge of electronics and copier equipment repair.<br>&bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br>you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br>in shaping the future of service excellence.<br>

Mailroom Specialist

<div> <div> <br> <b>Job Title:</b> Site Leader <br> <br> <div> <br> <b>Summary:</b> As the Site Leader, you play a pivotal role in the daily operations of our small-site, embodying a beacon of support and guidance for our dedicated team. Your mission includes ensuring seamless facility operations, maintaining profitability, and exceeding customer service expectations. You serve as the primary point of contact for both our valued customers and internal stakeholders, ensuring smooth contract compliance and addressing any concerns with warmth and efficiency. <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Oversee daily operations with an eye towards innovation and future trends, leveraging data-driven insights to guide decision-making. </li> </ul> <div> <ul> <li> Serve as the primary point of contact for customer issues, maintaining contract compliance and service excellence while embodying an energetic and service-oriented approach. </li> </ul> <div> <ul> <li> Drive efficiency and satisfaction through open-minded and authentic leadership, adapting to evolving challenges with adaptability and accountability. </li> </ul> <div> <ul> <li> Mentor and empower a diverse team with an energetic and accountable approach, providing guidance on job assignments, schedules, and support. </li> </ul> <div> <ul> <li> Tackle challenges head-on, demonstrating adaptability and open-mindedness in analyzing and resolving issues while upholding our commitment to service level agreements. </li> </ul> <div> <ul> <li> Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources while coordinating logistics for conference rooms and AV equipment. </li> </ul> <div> <ul> <li> Ensure accurate and timely completion of administrative tasks, utilizing data-driven insights to streamline processes and enhance operational efficiency. </li> </ul> <div> <ul> <li> Provide flexible support to other departments and vendors as needed, demonstrating adaptability and an authentic commitment to service excellence. </li> </ul> <div> <br> <b>Qualifications (Must Have):</b> <br> <br> <div> <ul> <li> High school diploma or GED. </li> </ul> <div> <ul> <li> A minimum of 2 years of experience in a related field. </li> </ul> <div> <ul> <li> Demonstrated proficiency in technology and customer-facing roles. </li> </ul> <div> <ul> <li> Exceptional communication skills, both written and verbal. </li> </ul> <div> <ul> <li> A passion for delivering exceptional customer service and driving team success. </li> </ul> <div> <br> <b>Qualifications (Nice to Have):</b> <br> <br> <div> <ul> <li> Previous experience in a leadership or supervisory role. </li> </ul> <div> <ul> <li> Strong preference for previous training experience. </li> </ul> <div> <div> <ul> <li> Familiarity with B2B environments and technical processes. </li> </ul> <div> <ul> <li> Advanced technical aptitude and problem-solving skills. </li> </ul> <div> <br> In this role, you will shape the future of our small-site operations and make a meaningful impact on our customers and team alike. If you are ready to embark on a journey of growth and fulfillment, we invite you to apply and become a cornerstone of our success today. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Site Leader

Job Title: Senior On-Site Service Specialist<br> <br>Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.<br> <br>Roles and Responsibilities:<br>&bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.<br>&bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.<br>&bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.<br>&bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered.<br>&bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.<br>&bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.<br>&bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.<br> <br>Qualifications Must Have:<br>&bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br>&bull; Proficiency in basic computer skills, including MS Office Suite.<br>&bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br> <br>environment.<br> <br>Qualifications Nice to Have:<br>&bull; Previous experience in copy jobs or related fields.<br>&bull; Basic knowledge of electronics and copier equipment repair.<br>&bull; Valid driver's license with minimum auto insurance coverage.<br> <br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.<br>

Senior On-Site Service Specialist

<div> <div> <div> <br><strong>Job Title: Area Customer Service Coordinator </strong> <br> <br> <div> <br>Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!  <br> <br> <div> <br><strong>Roles and Responsibilities: </strong> <br> <br> <div> <ul> <li>Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li>Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li>Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li>Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <ul> <li>Flexible with the work hours between 6:00AM - 7:00PM and possible overtime with certain events that take place in the evenings and/or weekends. </li> </ul> <div> <ul> <li>Must be able to operate a courier vehicle for making courier collections and deliveries, as needed. </li> </ul> <div> <br><strong> Qualifications Must Have:</strong> <br> <br> <div> <ul> <li>High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li>Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/-60 miles radius. </li> </ul> <div> <ul> <li>Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.  </li> </ul> <div> <br><strong> Qualifications Nice to Have:</strong> <br> <br> <div> <ul> <li>Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li>Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li>Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li>Commitment to personal growth and accountability through ongoing education and development opportunities.  </li> </ul> <div> <br>In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Area Customer Service Coordinator

<div> <div> <div> <div> <div> <br><b>Job Title: Area Customer Service Coordinator </b> <br> <br> <div> <br>Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!  <br> <br> <div> <br><b>Roles and Responsibilities: </b> <br> <br> <div> <ul> <li>Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li>Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li>Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li>Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <ul> <li>Flexible with the work hours between 6:00AM - 7:00PM and possible overtime with certain events that take place in the evenings and/or weekends. </li> </ul> <div> <ul> <li>Must be able to operate a courier vehicle for making courier collections and deliveries, as needed. </li> </ul> <div> <br><b> Qualifications Must Have:</b> <br> <br> <div> <ul> <li>High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li>Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/-60 miles radius. </li> </ul> <div> <ul> <li>Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.  </li> </ul> <div> <br><b> Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li>Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li>Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li>Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li>Commitment to personal growth and accountability through ongoing education and development opportunities.  </li> </ul> <div> <br>In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

<div> <div> <div> <div> <br> Job Description: <b>Job Title: Legal Senior On-Site Service Specialist</b> <br><br><div> <div> <br> <b>Summary:</b> Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing conference room setups for meetings, troubleshooting, or providing reception services, you will be the heart of our service delivery. <br><br><div> <div> <br> <b>Roles and Responsibilities:</b> <br><br><div> <div> <br> <b>Legal Mailroom Responsibilities:</b> <br>&bull; Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours. <ul> <li>Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).</li> <li>Knowledge of legal trial print preparation of closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments.</li> <li>Knowledge of court systems and proper delivery of items and documents within the court system.</li> <li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.</li> </ul> <div> <div> <br> <b>General Responsibilities:</b> <br>&bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. <ul> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Assist with re-stocking snacks and drinks</li> <li>Help setup office luncheons throughout the week</li> </ul> <div> <br> &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. <ul> <li>Handle time-sensitive documents that are confidential in nature.</li> <li>Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.</li> <li>Maintain logs for billing and assist in calculating charges for work performed.</li> <li>Distribute incoming mail and packages, office supplies, and fax transmissions.</li> <li>Deliver completed reproduction work to designated delivery areas, which may include travel between office locations.</li> <li>Perform shipping and receiving duties and filing duties such as purging and archiving old documents.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform FTP (File Transfer Protocol) for printing and manage Table of Contents for electronic files.</li> <li>Perform Optical Character Recognition (OCR) tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.</li> <li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.</li> <li>Maintain daily meter and service logs, stock and organize convenience copier areas, and manage firm conference and meeting rooms.</li> <li>Assist facilities with box moves, office moves, occupant moves, and light maintenance duties.</li> <li>Perform occasional cleaning duties and may require periodic overtime on nights and weekends, including off-hour emergency responses.</li> </ul> <div> <div> <br> <b>Qualifications Must Have:</b> <br>&bull; High school diploma or GED, coupled with a minimum of one year of relevant work experience. <ul> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul> <div> <div> <br> <b>Qualifications Nice to Have:</b> <br>&bull; Previous experience in copy jobs or related fields. <ul> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul> <div> <div> <br> <b>Knowledge, Skills, and Abilities:</b> <br>&bull; Working knowledge of copier and related equipment preferred. <ul> <li>Ability to utilize a mixture of hardware and software for functions such as cost recovery, document management, and advanced workflow.</li> <li>Knowledge of shipping/receiving procedures and basic electronics preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.</li> <li>Excellent customer relations and verbal communication skills.</li> </ul> <div> <div> <br> <b>Working Conditions, Mental and Physical Demands:</b> <br>&bull; Frequent exposure to copier/fax machine noise, toner, and changes in room temperature. <ul> <li>Exposure to various weather conditions when walking between buildings and potential for injuries or accidents.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.</li> <li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.</li> </ul> <div> <div> <br> In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Services Specialist

<div> <div> <br> <b>Job Title:</b> Area Customer Service Coordinator <br> <br> <div> <br> <b>Summary:</b> <br> <br> <div> <br> Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <br> <br> <div> <br>  <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <br> Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. <br> <br> <div> <br> Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. <br> <br> <div> <br> Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. <br> <br> <div> <br> Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. <br> <br> <div> <br>  <br> <br> <div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <br> High school diploma with at least 12 months of relevant work experience <br> <br> <div> <br> Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. <br> <br> <div> <br> Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. <br> <br> <div> <br> <b></b> <br> <br> <div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <br> Additional education beyond high school is encouraged. <br> <br> <div> <br> Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. <br> <br> <div> <br> Demonstrated with prior experience in customer service or related fields. <br> <br> <div> <br> Commitment to personal growth and accountability through ongoing education and development opportunities. <br><br><div> <br>  <br> <br> <div> <br> In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br> <br> <div> <br>  <br> <br> <div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

<div> <b>Job Title: Legal Senior On-Site Service Specialist</b> <br> <div> <b>Summary:</b> Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support in a legal office environment. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. <br> <div> <b>Roles and Responsibilities:</b> <br> <div> <b>Legal Environment Responsibilities:</b> <ul> <li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.</li> <li>Familiarity with legal technologies and software (e.g., document management systems, cost recovery, and charge back systems like Copitrak/Equitrac).</li> <li>Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).</li> <li>Knowledge of court systems and proper delivery of items and documents within the court system.</li> <li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.</li> </ul> <div> <b>General Responsibilities:</b> <ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> <li>Handle time-sensitive documents that are confidential in nature.</li> <li>Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.</li> <li>Maintain logs for billing and assist in calculating charges for work performed.</li> <li>Distribute incoming mail and packages, office supplies, and fax transmissions.</li> <li>Deliver completed reproduction work to designated delivery areas, which may include travel between office locations.</li> <li>Perform shipping and receiving duties and filing duties such as purging and archiving old documents.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform FTP (File Transfer Protocol) for printing and manage Table of Contents for electronic files.</li> <li>Perform Optical Character Recognition (OCR) tasks and file formatting for printing in Microsoft Office Suite and Adobe Acrobat Pro.</li> <li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.</li> <li>Maintain daily meter and service logs, stock and organize convenience copier areas, and manage firm conference and meeting rooms.</li> <li>Assist facilities with box moves, office moves, occupant moves, and light maintenance duties.</li> <li>Perform occasional cleaning duties and may require periodic overtime on nights and weekends, including off-hour emergency responses.</li> </ul> <div> <b>Qualifications Must Have:</b> <ul> <li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul> <div> <b>Qualifications Nice to Have:</b> <ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul> <div> <b>Knowledge, Skills, and Abilities:</b> <ul> <li>Working knowledge of copier and related equipment preferred.</li> <li>Ability to utilize a mixture of hardware and software for functions such as cost recovery, document management, and advanced workflow.</li> <li>Knowledge of shipping/receiving procedures and basic electronics preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.</li> <li>Excellent customer relations and verbal communication skills.</li> </ul> <div> <b>Working Conditions, Mental and Physical Demands:</b> <ul> <li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.</li> <li>Exposure to various weather conditions when walking between buildings and potential for injuries or accidents.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing or pulling machines on wheels weighing up to 400 lbs.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.</li> <li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br></div></div></div></div></div></div></div></div></div>

Office Services Coordinator

<strong>Job Title:</strong> Senior On-Site Service Specialist<br><br><strong>Summary: </strong>Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br>pivotal role in transforming our clients' experience through top-notch operations support. You will <br>engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br>tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br>troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br>&bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br>efficiency.<br>&bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br>resolution.<br>&bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br>and managing job requests.<br>&bull; Maintain meticulous records, manage inventory, and calculate charges for services <br>rendered.<br>&bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br>various building functions.<br>&bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br>and reception duties.<br>&bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br>ensuring a secure work environment.<br><br><strong>Qualifications Must Have:</strong><br>&bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br>&bull; Proficiency in basic computer skills, including MS Office Suite.<br>&bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br>environment.<br><br><strong>Qualifications Nice to Have:</strong><br>&bull; Previous experience in copy jobs or related fields.<br>&bull; Basic knowledge of electronics and copier equipment repair.<br>&bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br>you are ready to make a meaningful impact an<br>

<div> <br><strong>Administrator, Systems Operator, SA</strong><br><br><strong>POSITION PROFILE</strong><br> <br>The SA - Digital Automation Systems Operator works within designated Service Advantage Partner locations as the on-site Systems Operator. Operates and supports a variety of Partner sold equipment at customer locations, generally within a specific geographic area. The Digital Automation Systems Operator will have the ability to operate Modular Control Systems, Partner Structure, Client systems, manage priorities and performance of automation systems in all daily activities. Demonstrates technical expertise and follows Partner agreed Standard Operating Procedures. Work with the Partner Support team to proactively identify issues impacting Operations and system performance. The overall job function will be to maximize automation systems' operational output, and efficiency and provide expert support.<br><br><strong>JOB DUTIES AND RESPONSIBILITIES</strong><br> <br> &bull; Provides front-line operational support of client automation, robotic, 3D printing, workstation, and technology systems.<br> <br> &bull; Responsible for operating automated systems, software-based control systems, electrical and mechanical systems, and structures.<br> <br> &bull; Utilize hands-on support with an electro-mechanical aptitude and familiarity with Linux and command line to support client systems and products.<br> <br> &bull; Provides Partner level direct communications and interaction with client vendor partners.<br> <br> &bull; Support client's key performance indicators, achieve maximum system uptime and overall client satisfaction.<br> <br> &bull; Performs system software and updates per recommended client technical instruction<br> <br> &bull; Must possess technical skills to troubleshoot and operate client systems / Remediate issues to ensure high-level system performance<br> <br> &bull; Ability to collect and analyze data, apply a systematic approach to reach conclusions, and make appropriate decisions.<br> <br> &bull; Performs a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client's automation system.<br> <br> &bull; Demonstrates required digital competencies associated with assigned products and level assignments.<br> <br> &bull; Completes technical training on client systems as assigned.<br> <br> &bull; Reviews all technical information pertaining to supported systems and products.<br> <br> &bull; A positive influence/champion within the team/organization.<br> <br> &bull; Proactively seeks ways for process and operational excellence.<br> <br> &bull; Required to perform other duties related to Partner Support as assigned.<br><br><strong>QUALIFICATIONS (Education, Experience, and Certifications)</strong><br> <br> &bull; Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields.<br> <br> &bull; Serves as a role model and always exhibits professional appearance and behavior.<br> <br> &bull; Experience and proficiency in the following areas:<br> <br> &bull; Automated systems and software-based controls.<br> <br> &bull; Electrical and electronic principles.<br> <br> &bull; Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.<br> <br> &bull; PLC (Programmable Logic Controller) programs.<br> <br> &bull; Industrial PC literacy.<br> <br>Preferred Qualifications:<br> <br> &bull; Degree from a vocational school or college with a focus in the Robotics, Mechanical or Electronics fields.<br> <br> &bull; Demonstrated ability to multi-task and prioritize many different projects and workloads.<br> <br> &bull; Ability to work independently.<br> <br> &bull; A degree of physical dexterity and must be able to stand for long periods of time.<br> <br> &bull; Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors.<br> <br> &bull; Must be highly self-motivated, customer-centric, and focused to team success.<br> <br><strong>KNOWLEDGE, SKILLS AND ABILITIES</strong><br> <br> &bull; Requires excellent working knowledge of electro-mechanical devices, automation systems, and technology applications.<br> <br> &bull; Requires expert knowledge of assigned client automation systems.<br> <br> &bull; Skilled methodical approach to resolving problems.<br> <br> &bull; Possesses strong interpersonal and verbal communication skills.<br> <br> &bull; Excellent customer service skills including the ability to follow up to ensure closure of issues.<br> <br> &bull; Skilled ability to read and comprehend written technical information in the form of site operations, technical manuals, and relevant publications.<br> <br><strong>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS</strong><br> <br> &bull; Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.<br> <br> &bull; Variable shifts may also be required to meet Partners' needs as encountered/defined, overtime may be required.<br> <br> &bull; Requires regular use of a laptop, software, and client test equipment.<br> <br> &bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to support the client automation system.<br> <br> &bull; Overnight Travel may be required to attend, or in some cases provide, training for vendor-specific equipment and devices.<br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div>

Administrator, Systems Operator, SA

<div> <br><strong>$500 Sign On Bonus for New Ricoh Employees!</strong><br> <br><strong>Area Customer Service Coordinator</strong><br> <br><strong>*** THIS IS NOT A REMOTE POSITION, THIS ONSITE POSITION REQUIRES THE PERSON TO BE IN THE GREATER LOS ANGELES AREA***</strong> <br> <div> <div> <br><strong>Job Title:</strong> Area Customer Service Coordinator <br> <br> <div> <br><strong>Summary:</strong> <br> <br> <div> <br>Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <br> <br> <div> <br> <br> <br> <div> <br><strong>Roles and Responsibilities:</strong> <br> <br> <div> <ul> <li>Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li>Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li>Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li>Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <br> <br> <br> <div> <br><strong>Qualifications Must Have:</strong> <br> <br> <div> <ul> <li>High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li>Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li> </ul> <div> <ul> <li>Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li> </ul> <div> <br><strong></strong> <br> <br> <div> <br><strong>Qualifications Nice to Have:</strong> <br> <br> <div> <ul> <li>Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li>Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li>Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li>Commitment to personal growth and accountability through ongoing education and development opportunities. </li> </ul> <div> <br> <br> <br> <div> <br>In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Multi Site Customer Service Coordinator

<div> <div> <br><b>Job Title:</b> Site Leader, Legal <br> <br> <div> <br><b>Three Sentence Summary: </b>Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. <br> <br> <div> <br><b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li>Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. </li> </ul> <div> <ul> <li>Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. </li> </ul> <div> <ul> <li>Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. </li> </ul> <div> <ul> <li>Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources. </li> </ul> <div> <ul> <li>Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. </li> </ul> <div> <ul> <li>Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. </li> </ul> <div> <ul> <li>Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. </li> </ul> <div> <br><b>Qualifications (Must Have):</b> <br> <br> <div> <ul> <li>High school diploma or GED. </li> </ul> <div> <ul> <li>Minimum of 2 years' experience in the legal industry. </li> </ul> <div> <ul> <li>Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. </li> </ul> <div> <ul> <li>Excellent organizational skills and the ability to lead and train employees effectively. </li> </ul> <div> <br><b>Qualifications (Nice to Have):</b> <br> <br> <div> <ul> <li>Experience in delivering classroom or informal training sessions. </li> </ul> <div> <ul> <li>Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). </li> </ul> <div> <ul> <li>Familiarity with different types of law and legal departments. </li> </ul> <div> <ul> <li>Proficiency in operating advanced machinery for complex jobs. </li> </ul> <div> <br>If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth. <br> <br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Coordinator

<strong>Job Title: </strong>Senior On-Site Service Specialist<br><br><strong>Summary:</strong> Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br>pivotal role in transforming our clients' experience through top-notch operations support. You will <br>engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br>tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br>troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br>&bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br>efficiency.<br>&bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br>resolution.<br>&bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br>and managing job requests.<br>&bull; Maintain meticulous records, manage inventory, and calculate charges for services <br>rendered.<br>&bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br>various building functions.<br>&bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br>and reception duties.<br>&bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br>ensuring a secure work environment.<br><br><strong>Qualifications Must Have:</strong><br>&bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br>&bull; Proficiency in basic computer skills, including MS Office Suite.<br>&bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br>environment.<br><br><strong>Qualifications Nice to Have:</strong><br>&bull; Previous experience in copy jobs or related fields.<br>&bull; Basic knowledge of electronics and copier equipment repair.<br>&bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br>you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br>in shaping the future of service excellence<br>

<div> <div> <br> <b>Job Title: </b>Field Representative II - First Responder Print <br> <br> <div> <br> In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience. <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <br> Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests. <br> <br> <div> <br> Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations. <br> <br> <div> <br> Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs. <br> <br> <div> <br> Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization. <br> <br> <div> <br> Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly. <br> <br> <div> <br> Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution. <br> <br> <div> <br><br><div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <br> High School Diploma (or equivalent) with a passion for technical support and customer service excellence. <br> <br> <div> <br> Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support. <br> <br> <div> <br> Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware. <br> <br> <div> <br><br><div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <br> Additional education beyond high school diploma, further enhancing technical expertise and customer service skills. <br> <br> <div> <br> Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables. <br> <br> <div> <br><br><div> <br> If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation. <br><br><div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

The <b>Inventory & Logistics Coordinator</b> is responsible for maintaining accurate inventory records, supporting daily warehouse operations, and ensuring compliant shipment of materials, including dangerous goods. This role requires strong attention to detail, proficiency with inventory management systems, and the ability to collaborate across departments to support production, finance, and logistics workflows.<br><b>Key Responsibilities</b> <br>Manage and track inventory using <b>SAP</b> for financial, material, and inventory-related transactions.<br> <br>Perform daily warehouse activities including <b>pulling parts</b>, stocking materials, receiving shipments, and conducting cycle counts.<br> <br>Maintain accurate data using <b>Microsoft Excel or Google Sheets</b>, including updates to inventory reports, part usage logs, and shipping documentation.<br> <br>Operate warehouse equipment such as a <b>walking stacker</b> safely and in compliance with site procedures.<br> <br>Prepare and ship materials, including <b>IATA-compliant Dangerous Goods shipments</b>, ensuring all documentation and labeling meet regulatory standards.<br> <br>Coordinate with internal teams to fulfill material requests and support production schedules.<br> <br>Ensure consistent adherence to safety procedures and maintain a clean, organized warehouse environment.<br> <br>Utilize a valid <b>driver's license</b> to transport materials as needed.<br><b>Qualifications</b> <br>SAP experience in inventory or financial tracking<br> <br>Warehouse operations experience (parts pulling, inventory control, stock management)<br> <br>Proficiency in Excel and/or Google Sheets<br> <br>Forklift certification; experience with walking stacker equipment<br> <br>IATA Dangerous Goods certification for air shipments<br> <br>Valid driver's license<br> <br>Strong organizational skills and attention to detail<br> <br>Ability to work independently and as part of a team<br>

Inventory & Logistics Specialist

<div> <div> <br> <b>Job Title:</b> Area Customer Service Coordinator <br> <br> <div> <br> <b>Summary:</b> <br> <br> <div> <br> Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <br> <br> <div> <br>  <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li> Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li> Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li> Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <br>  <br> <br> <div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li> High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li> Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li> </ul> <div> <ul> <li> Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li> </ul> <div> <br> <b></b> <br> <br> <div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li> Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li> Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li> Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li> Commitment to personal growth and accountability through ongoing education and development opportunities. </li> </ul> <div> <br>  <br> <br> <div> <br> In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br> <br> <div> <br>  <br> <br> <div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

<div> <div> <br><b>Job Title:</b> Area Customer Service Coordinator <br> <br> <div> <br><b>Summary:</b> <br> <br> <div> <br>Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <br> <br> <div> <br> <br> <br> <div> <br><b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li>Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li>Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li>Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li>Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <br> <br> <br> <div> <br><b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li>High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li>Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li> </ul> <div> <ul> <li>Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li> </ul> <div> <br><b></b> <br> <br> <div> <br><b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li>Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li>Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li>Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li>Commitment to personal growth and accountability through ongoing education and development opportunities. </li> </ul> <div> <br> <br> <br> <div> <br>In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br> <br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Site Leader, Legal

First Responder Print Specialist

Field Representative Print Support

Mailroom Specialist

Site Leader

Senior On-Site Service Specialist

Area Customer Service Coordinator

Area Customer Service Coordinator

Office Services Specialist

Area Customer Service Coordinator

Office Services Coordinator

Mailroom Specialist

Administrator, Systems Operator, SA

Multi Site Customer Service Coordinator

Office Coordinator

Mailroom Specialist

First Responder Print Specialist

Inventory & Logistics Specialist

Area Customer Service Coordinator

Multi Site Customer Service Coordinator

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