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Senior Receptionist & Switchboard, MS Onsite POSITION PROFILE Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. JOB DUTIES AND RESPONSIBILITIES &bull; Greets the public. &bull; Distributes name badges to visitors, temporary employees, etc. &bull; Issues facility access cards to employees. &bull; Schedules meeting rooms for all. &bull; Answers and transfers calls from all over the United States. &bull; Participates enthusiastically in company and community service events. &bull; Performs light Administrative duties. &bull; Performs PC Support and Administrative duties as needed. &bull; Acts as a model for Vision, Values, and Mission. &bull; Builds professional relationships with customers and other teams. &bull; Responsible for the timely updates of company phone and speed dial lists. &bull; Responsible for issuing of the Company Loaner Cell Phones. &bull; Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). &bull; Understands other work areas. &bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Typically Required: &bull; Requires high school diploma or equivalent and 2+ years of prior switchboard experience. KNOWLEDGE, SKILLS AND ABILITIES &bull; MS Office Suite experience, specifically Word and Excel. &bull; Excellent customer service skills and detail oriented. &bull; Ability to handle multiple tasks simultaneously. &bull; Demonstrated organizational and communications skills WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). &bull; Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job

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Senior Receptionist and Switchboard

<div> <div> Job Title: Area Customer Service Coordinator <div> Summary: <div> Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <div> <div> Roles and Responsibilities: <div> Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. <div> Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. <div> Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. <div> Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. <div> <div> Qualifications Must Have: <div> High school diploma with at least 12 months of relevant work experience <div> Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. <div> Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. <div> <div> Qualifications Nice to Have: <div> Additional education beyond high school is encouraged. <div> Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. <div> Demonstrated with prior experience in customer service or related fields. <div> Commitment to personal growth and accountability through ongoing education and development opportunities. <div> <div> In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <div> <div> </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Area Customer Service Coordinator

POSITION PROFILE Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. This receptionist role is a multifunction role for a high-profile national customer, Willis Towers Watson. We're looking for someone who is CUSTOMER SERVICE all the way. Great personality with a can-do attitude. Reliable, very friendly and courteous, fast learner who can seamlessly work through Office 365 and various other applications. Has great communication skills (both written and oral). Front of House (FOH) Services Include (but not limited to): A. Reception Services <ol> <li>Answer calls within three rings and deal with these queries efficiently. <ul> <li>Phone script for answering phones. Encourage the contagious habit of smiling.</li> </ul></li> <li>Ensure all visitors and colleagues are greeted when entering the reception area.</li> <li>Ensure emails are dealt with efficiently, and any extra administrative support is provided.</li> <li>Maintain a high degree of confidentiality and integrity.</li> </ol>B. Visitor Processing <ol> <li>Register all visitors with the building security portal.</li> <li>Visitor names are provided by colleagues or meeting organizers via email.</li> <li>Ensure visitors sign in the Visitor's Log.</li> <li>Contact colleagues or meeting organizers to inform them that their visitor(s) are in the reception area. For internal meetings, direct visitors to the scheduled conference rooms.</li> <li>Assign visitor/guest security cards by the site procedures. <ul> <li>Maintain inventory of security cards and report missing cards promptly to Facilities Services.</li> </ul></li> </ol>C. Conference / Meeting Support <ol> <li>Meetings can range from 4 to 50 attendees, and occasionally, meetings may have attendees from 50 to 100 or more.</li> <li>Supporting Conference Rooms and Team Rooms.</li> </ol>D. Catering Support Services <ol> <li>Meeting hosts and Administrative Assistants will provide all catering requests to the Front of House team, and it is the responsibility of the Front of House team to place the orders.</li> <li>Processing and coding of Catering invoices.</li> </ol>JOB DUTIES AND RESPONSIBILITIES <ul> <li>Greets the public.</li> <li>Distributes name badges to visitors, temporary employees, etc.</li> <li>Issues facility access cards to employees.</li> <li>Schedules meeting rooms for all.</li> <li>Answers and transfers calls from all over the United States.</li> <li>Participates enthusiastically in company and community service events.</li> <li>Performs light Administrative duties.</li> <li>Performs PC Support and Administrative duties as needed.</li> <li>Acts as a model for Vision, Values, and Mission.</li> <li>Builds professional relationships with customers and other teams.</li> <li>Responsible for the timely updates of company phone and speed dial lists.</li> <li>Responsible for issuing of the Company Loaner Cell Phones.</li> <li>Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).</li> <li>Understands other work areas.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience and Certifications) Typically Required:<ul> <li>Requires high school diploma or equivalent and 2+ years of prior switchboard experience.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES <ul> <li>MS Office Suite experience, specifically Word and Excel.</li> <li>Excellent customer service skills and detail oriented.</li> <li>Ability to handle multiple tasks simultaneously.</li> <li>Demonstrated organizational and communications skills.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS <ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information.</li> <li>Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>

Technology Sales Consultant II Position Profile: The role of the Technology Sales Consultant II (TSC) is pivotal in driving significant revenue growth and enhancing the company's market presence. By working closely with large and mid-size growth dealers, the TSC is responsible for maintaining and expanding gross revenue sales of $12M-$15M annually in most cases. This role is crucial in maximizing Return on Sales through the strategic utilization of Ricoh hardware, aftermarket products, software, and services. With a strong emphasis on Digital Selling, the TSC influences and impacts Dealer sales managers and sales representatives, fostering mind share and brand loyalty at the transaction level. This is achieved through the implementation of strategies and initiatives established at the Dealer Principal level. Job Duties and Responsibilities:<ul> <li>Establish and execute growth initiatives and shelf space wins with assigned Dealers. Creates significant Digital Sales value, impacting Ricoh sales results with mid-size to large dealers ($5M - $24M).</li> <li>Effectively influences mid-sized dealer sales organizations (5 - 30 reps) and build connections with diverse sales forces across multiple dealers or dealer locations.</li> <li>Create and facilitate customized programs, training, and field-based activities to engage both seasoned, established reps and those new to the industry.</li> <li>Engage and bring value to Dealer sales activities, differentiating Ricoh's offerings from other manufacturers.</li> <li>Deploy creative and non-traditional methods to address the ever-changing digital sales business environment.</li> <li>Influence a solutions-oriented approach to differentiate Ricoh Digital Sales portfolio, with primary focus on 5-30-unit takeaways from competitors, while also supporting SLG and major accounts when appropriate.</li> <li>Build strategic relationships and trust with Dealer ownership, sales leadership, and field-based sales representatives. Lead joint planning processes to develop detailed initiatives around growth, focusing on ZBA and shelf space growth.</li> <li>Act as catalyst to support Ricoh's growth and digital transformation objectives while integrating into the Dealer's business goals and capabilities.</li> <li>The assignment includes up to 50% travel for onsite interactions to conduct dealer GDP negotiations, joint business planning, sales meetings, and commercial and SLG customer account calls. Work with dealer sales executives from prospect selection and research to proof of concept and closing.</li> <li>Demonstrates, differentiates, and promotes the Ricoh hardware and software solutions portfolio to condition and influence the Dealer salesforce and go-to-market strategies.</li> <li>Monitor Dealer succession plans and participate in acquisition planning, influencing expansion strategies to leverage Ricoh in taking share through competitive acquisition.</li> <li>Point person for Ricoh market team activity, facilitating resources from adjacent Ricoh groups to deliver effective solutions support</li> <li>Achieve territory gross profit growth targets by growing Dealer profitable revenue.</li> <li>Secure aftermarket targets by managing growth and compliance of Ricoh Parts and Supplies purchases.</li> </ul>Knowledge, Skills and Abilities:<ul> <li>Strong selling and presentation skills, with proven knowledge dealing with complex sales including hardware, software, and advanced solutions</li> <li>Ability to give appropriate consultation to dealer principals regarding company management</li> <li>Strong business and financial acumen. </li> <li>Exceptional analytical, strategic and organizational skills</li> <li>Ability to work in a professional, team-oriented environment leveraging resources as required</li> <li>Highly developed communications skills, both oral and written, with ability to present to high level executives, internal and external customers and diverse audiences.</li> <li>Possess strong ability for self-direction and high degree of initiative. Results oriented</li> <li>Proficient in managing visual communications, CRM, Excel, Power Point </li> <li>Superior time management skills with ability to effectively maximize customer-facing interaction time</li> <li>Strong listening and problem-solving skills</li> </ul>Working Conditions and Physical Demands:<ul> <li>Must be able to work independently from home office or in team environment when in office location</li> <li>Work with cyclical stress due to frequent goals and deadlines</li> <li>Ability to prioritize responsibilities. Dealer assignments are diversified and require analytical and strategic thinking to prepare and convey diverse information </li> <li>Requires regular Dealer/customer site visits, either in person or through use of Ricoh technology, whose locations are throughout Region territory </li> <li>Frequent travel required - up to 50% when permitted. Visit Dealers once per month</li> <li>Requires moderate dexterity, regular application of basic skills </li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Technology Sales Consultant II

<div> Position Overview We are seeking an experienced and proactive Senior Electromechanical Field Support Engineer to provide technical support and project leadership for high-speed printing and imaging systems. This role requires a strong foundation in engineering principles, hands-on experience with complex electromechanical systems, and the ability to thrive in a cross-functional, global team environment. This is a key position for those who enjoy working at the intersection of technology, data, and customer engagement. You will play a significant role in field support, lab operations, and product improvement initiatives, while contributing to business-critical projects. Key Responsibilities <ul> <li>Develop engineering plans to meet product or process requirements under broad objectives.</li> <li>Lead or contribute to moderately complex technical projects involving design, analysis, and testing.</li> <li>Solve technical problems and propose innovative designs for electromechanical systems.</li> <li>Provide technical guidance and hands-on support for lab activities, including testing, data collection, and troubleshooting.</li> <li>Serve as a liaison with internal stakeholders, customers, and third-party vendors to resolve technical issues.</li> <li>Coordinate and mentor junior engineers, technicians, or lab staff, as appropriate.</li> <li>Document work thoroughly and communicate progress, results, and technical challenges.</li> <li>Ensure timely completion of technical objectives within budget and quality guidelines.</li> <li>Apply professional judgment in managing engineering tools, processes, and priorities.</li> <li>Participate in or lead activities focused on improving procedures, systems, and technologies.</li> <li>Support field deployments, installations, and customer escalations as needed.</li> </ul>Qualifications <ul> <li>Associate or Bachelor's Degree in Engineering (Mechanical, Electrical, or related field).</li> <li>10+ years of engineering experience, preferably in electromechanical systems or printing/imaging technologies.</li> <li>Proven success in leading lab-based and/or field-based engineering initiatives.</li> <li>Familiarity with high-speed digital printing systems is a strong plus.</li> </ul>Skills & Competencies <ul> <li>Strong knowledge of engineering principles, tools, and processes.</li> <li>Ability to troubleshoot complex electromechanical systems.</li> <li>Experience working with cross-functional, international teams.</li> <li>Excellent analytical, documentation, and problem-solving skills.</li> <li>Clear and effective written and verbal communication.</li> <li>Ability to coach and coordinate technical teams.</li> <li>Capable of independently managing tasks and adapting to changing priorities.</li> <li>Demonstrated leadership in engineering projects or lab operations.</li> </ul>Working Conditions & Physical Demands <ul> <li>Regular travel required (25%+), including international assignments.</li> <li>Ability to work in lab and customer site environments, adhering to safety and compliance standards.</li> <li>Must be able to handle multiple tasks, adjust to new tools and systems, and meet deadlines under pressure.</li> <li>Expected to demonstrate ownership of assignments, collaborate effectively with diverse teams, and remain adaptable to evolving work environments.</li> </ul>Note: This job description outlines key responsibilities and expectations for the role but is not an exhaustive list of duties. </div>

Hardware Senior Engineer

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issue to ESM/AOM and support the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, Skills And Abilities &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level Working Conditions, MENTAL aND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Position Summary We are seeking an entry-level Electromechanical Field Support Engineer to join our High-Performance Digital Systems (HPDS) team. This role focuses on field engineering, customer support, and product troubleshooting for advanced high-speed printing and imaging systems. The ideal candidate enjoys solving complex technical issues in a collaborative environment and is open to travel (25%+ domestic and international). You will participate in the design, analysis, documentation, and support of engineering solutions under the guidance of senior professionals. This role contributes to projects that impact customer satisfaction and operational efficiency. Key Responsibilities <ul> <li>Perform engineering design, process analysis, experimentation, and technical documentation.</li> <li>Evaluate alternatives to existing engineering procedures to resolve specific problems.</li> <li>Support larger project initiatives with technical input and problem-solving.</li> <li>Provide field support for installations, upgrades, and troubleshooting of electromechanical systems.</li> <li>Assist with project planning and communicate technical issues and results.</li> <li>Ensure timely completion of assigned technical objectives within quality and cost parameters.</li> <li>Maintain clear records of design work, test results, and service documentation.</li> <li>May help coordinate activities of less experienced technical staff.</li> <li>Take on additional responsibilities as required.</li> </ul>Qualifications <ul> <li>Bachelor's degree in Engineering (Mechanical, Electrical, or related field).</li> <li>Entry-level experience; recent graduates welcome.</li> <li>Foundational knowledge of engineering concepts, tools, and processes.</li> <li>Strong analytical and problem-solving skills.</li> <li>Willingness to travel (25% or more), both within the U.S. and internationally.</li> </ul>Preferred Skills & Attributes <ul> <li>Basic understanding of electromechanical systems.</li> <li>Familiarity with high-speed printing/imaging technology is a plus.</li> <li>Effective communication and collaboration skills with cross-functional teams.</li> <li>Ability to manage multiple tasks, prioritize effectively, and meet deadlines.</li> <li>Professional, detail-oriented, and adaptable to changing work environments.</li> </ul>Working Conditions <ul> <li>Exposure to lab, manufacturing, or customer site environments, adhering to safety and regulatory standards.</li> <li>Occasional travel, extended work hours, and the ability to quickly adapt to new tools and technologies.</li> <li>Must handle physical and mental demands typical of engineering and field service work, including lifting, troubleshooting equipment, and customer-facing responsibilities.</li> </ul>Note: This job description outlines the general nature and responsibilities of the role. Specific duties may vary depending on project needs and evolving business requirements.

Associate Engineer, Hardware HPSC

<div> <div> Job Title: Area Customer Service Coordinator <div> Summary: <div> Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <div> <div> Roles and Responsibilities: <div> <ul> <li> Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li> Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li> Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li> Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <div> Qualifications Must Have: <div> <ul> <li> High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li> Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li> </ul> <div> <ul> <li> Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li> </ul> <div> <div> Qualifications Nice to Have: <div> <ul> <li> Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li> Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li> Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li> Commitment to personal growth and accountability through ongoing education and development opportunities. </li> </ul> <div> <div> In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <div> </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

<div>Lead Support Representative, Warehouse POSITION PROFILE Responsible for leading and directing a team of warehouse associates and forklift drivers in completing their tasks and duties. Ensures all processes and procedures are followed. Ensures all work is completed based on requirements. Able to assist in training warehouse associates and forklift drivers. Direct back-up to Warehouse Supervisor. Job Duties and Responsibilities &bull; Responsible for working with and supports warehouse supervisor/manager to plan and ensure work related timelines and activities are met for functional area. &bull; Helps develop and supports work related productivity and quality standards and ensures they are achieved for functional area. &bull; Helps train assigned warehouse personnel (warehouse associates, dispatchers, and forklift drivers). &bull; Completely trained and knowledgeable of all procedures and processes within functional area. &bull; Ensures all OSHA and company safety and security standards and guidelines are adhered to. &bull; Leads and directs team members in daily activities. &bull; Identifies and recommends corrective action when applicable. &bull; Possesses fundamental supervisory skills and has limited management responsibility in the absence of warehouse supervisor. &bull; Communicates and supports internal and external customers when required. &bull; Possesses fundamental administrative skills and ensures all paperwork is controlled and properly processed. &bull; Can efficiently operate all material handling and dock equipment needed to complete all job responsibilities. &bull; Is proficient in any/all system or equipment needed to complete all job duties... PC, scanners, manifest system, and WMS. &bull; Demonstrates system and process troubleshooting skills to identify, communicate, and correct issues. &bull; Demonstrates organizational knowledge of size, scope, and departmental interactions of Regional Distribution Warehouse. &bull; Provides assistance to other functional areas as needed. &bull; Meets appropriate productivity/quality standards relative to job responsibility as outlined by manager and is aware and focused on continuous quality improvement. &bull; Can be involved in physically performing work as required. &bull; Financial Responsibility: can be involved in daily volumes of $5M+ in transactional and inventory volumes. &bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) &bull; High school diploma or equivalent education is required. &bull; Knowledge and experience in Warehouse Management System is preferred. &bull; Basic knowledge of computer hardware and ERP Platform environment is preferred. &bull; Knowledge of Office Products is preferred. &bull; Knowledge of MS Office is preferred. &bull; Must possess current Forklift Certification. &bull; Must have adequate reading and math skills, and ability to write legibly. &bull; Drive 5S and daily production goals in support of warehouse leadership objectives. &bull; Must be physically able to perform assigned tasks including walking, standing, bending, and reaching for extended periods of time and ability to lift 100lbs. &bull; A minimum of 4 years warehouse experience or 3 years within organization is required. KNOWLEDGE, SKILLS, And Abilities &bull; Strong Communication Skills. &bull; Must have ability to listen and give direction. &bull; Must have leadership skills to develop a team that will accomplish goals. Working Conditions, MENTAL AND PHYSICAL DEMANDS &bull; Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level. &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction &bull; prepare, provide, and convey diversified information. &bull; Physical effort is required in the lifting of tool cases, and assorted equipment weighing up to 100 pounds, as well as the ability to move objects on wheels that may weigh up to 700 pounds. &bull; Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. &bull; May be required to work overtime or outside the normal working hours when the need arises. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Lead Support Representative, Warehouse

<div> Field Representative II, First Responder Print Location: High-profile Healthcare account, Buffalo, NY Position Overview: The position is for a print support first responder. The candidate must have strong communication skills, both written and oral. Experience in providing support to copier/printer fleet is preferred. The candidate will serve as the central point of contact for direct daily interaction with the customer, responsible for servicing on-site and offsite locally placed equipment. The candidate must be a self-starter, able to multitask, make adjustments as needed, focus on tasks at hand, and prioritize based on the urgency of the customer's needs. Flexibility and strong skills in Excel, Word, Microsoft Outlook, and Office 365 are required. Position Profile: Responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area. Responds to customer requests, service requests, and device alerts, providing technical support and training with a focus on customer service. Capable of device setup and installation, preventative maintenance, and routine service of assigned RICOH and third-party manufacturer devices. Serviceable device types include printers, multi-functional devices, and other assets supported as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.). Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. Job Duties and Responsibilities: <ul> <li>Ensure that service level agreements (SLAs) between the customer and RICOH are achieved.</li> <li>Respond to customer support requests and resolve them quickly, accurately, and professionally.</li> <li>Maintain an accurate asset list and location of managed devices using available printer fleet tools and databases.</li> <li>Replenish and replace consumables and supplies for devices at assigned locations.</li> <li>Monitor device service and supply alerts daily, responding to and resolving service requests to meet SLAs.</li> <li>Support continuous fleet optimization efforts by identifying over/under-utilized, frequently serviced, and exception devices.</li> <li>Provide training on the use of RICOH equipment and features.</li> <li>Train team members on equipment use and aid in mapping devices.</li> <li>Perform a full range of servicing and repair, including troubleshooting, diagnostics, installation, component replacement, device "hot swap," removal, and retrofits on assigned equipment.</li> <li>Document all service calls and requests using RICOH OFSC and customer systems (when applicable).</li> <li>Utilize support resources to minimize field service dispatch and escalate issues to Level 2 support as necessary.</li> <li>Proactively communicate the status of problem resolution to the customer.</li> <li>Provide end users with detailed remote access knowledge and document complete troubleshooting information.</li> <li>Assist in hot swap tasks to ensure user experience stays intact, including providing and communicating jack numbers, IP addresses, and coordinating with end users to remap as necessary.</li> <li>Report all network, application, and workstation issues supported by the customer through established channels.</li> <li>Perform basic and advanced installations, set up IP addresses, download printer drivers, and provide customer training on supported devices.</li> <li>Adhere to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner.</li> <li>Move desktop printers to new locations only with approval through the SR process.</li> <li>Maintain an adequate supplies inventory level for devices and their volume requirements.</li> <li>Order supplies and maintain appropriate PAR (Periodic Automatic Replacement) levels.</li> <li>Monitor and return unused and excess RICOH-owned supplies as PAR levels dictate.</li> <li>Manage on-site hardware inventory.</li> <li>Manage printer procurement as required by the customer.</li> <li>Manage hot swap inventory.</li> <li>Document and report all fleet meter reads.</li> <li>Complete technical training on new equipment as assigned.</li> <li>Support inventory and implementation efforts.</li> <li>Complete all required administrative tasks accurately and timely.</li> <li>Exhibit a professional appearance and positive demeanor.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications): <ul> <li>High School Diploma (or equivalent) with additional education preferred.</li> <li>IT Help Desk Support experience (application & hardware support) preferred.</li> <li>Technical Training & Certifications: HP Certifications preferred.</li> <li>Completion of Ricoh Learning Institute Courseware within the specified timeframe as assigned/directed by management.</li> </ul>Knowledge, Skills, and Abilities: <ul> <li>Excellent customer service skills.</li> <li>Strong interpersonal and verbal communication skills.</li> <li>Ability to follow up to ensure closure of issues and communicate effectively.</li> <li>Good project management skills and ability to prioritize tasks.</li> <li>Strong technical knowledge of network and site-specific printers.</li> <li>Strong technical knowledge of company products.</li> <li>Working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.</li> <li>Methodical approach to resolving problems.</li> <li>Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.</li> <li>Ability to follow pre-established guidelines, using limited judgment to analyze and determine equipment problems (troubleshooting) and the need for routine servicing or parts installation.</li> </ul>Working Conditions, Mental and Physical Demands: <ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Requires internal contact within the department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.</li> <li>Work assignments are diversified, using past precedent to resolve work problems and developing new alternatives to resolve problems.</li> <li>Modest physical effort is required, including walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs. (e.g., papers, books, files, small parts, etc.).</li> <li>High level of dexterity required in the regular use of various hand tools, including screwdrivers, pliers, wrenches, and electronic testing equipment, with an emphasis on fine-motor skills for work on small electronic and mechanical components.</li> </ul></div>

Print Support Specialist

POSITION PROFILE Develops and designs complex, multimedia visual communications, sometimes on very short deadlines, such as conference/event materials, internal marketing materials, medical forms, brochures, and publications. The individual develops visual concepts that satisfy customer needs, prepares these designs for print, Web, or multimedia products, specifying production techniques and materials. Responsible for: following style manuals or corporate standards; creating layouts; creating/editing illustrations and photographs and deciding how graphic elements are used. JOB DUTIES AND RESPONSIBILITIES <ul> <li>Demonstrates excellent customer service skills and represents RICOH in a professional manner.</li> <li>Process-driven with strong organizational/customer service/follow-up skills.</li> <li>Develops new artistic concepts into the visual medium.</li> <li>Design work with expertise in InDesign, Photoshop, Illustrator in Mac and PC platform.</li> <li>Comfortable working with and referencing brand standards.</li> <li>Provides strong customer service to internal and client stakeholders.</li> <li>Responsible for production art including page layout to produce print, packaging, advertising, point-of-purchase, and digital graphics.</li> <li>Meets customer quality and design requirements.</li> <li>Design and format multipage documents using style sheets and style mapping.</li> <li>Stays knowledgeable of industry thinking, new ideas, and technologies.</li> <li>Uses innovation to redefine a design brief and meet the constraints of cost, time, and client need.</li> <li>Adheres to legal requirements relating to duplication, printing, software, and fonts.</li> <li>Adheres to production schedules and deadlines.</li> <li>Reviews proofs and works with printers on the production of printed material.</li> <li>Familiar with asset management technologies and the ability to manage libraries.</li> <li>May coordinate and lead the work of other designers.</li> <li>Creates and conceptualizes property identities using logos, layout, and color palette.</li> <li>Comfortable in a Windows environment.</li> <li>Other tasks as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically Required:<ul> <li>4-year college degree (Design) preferred or other related coursework/certificates or equivalent years of related work experience.</li> <li>Intermediate to advanced Adobe Creative Suite skills.</li> <li>Proven design and layout abilities (be prepared to provide portfolio link or attachment).</li> <li>Requires a minimum of three years of related job experience.</li> <li>Print production experience preferred.</li> <li>Project management experience preferred.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES <ul> <li>Graphic design and layout skills.</li> <li>Ability to use desktop publishing tools, specifically Adobe Creative Suite & Microsoft Suite.</li> <li>Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales, and production departments.</li> <li>Must be able to adapt to changing situations and be flexible.</li> <li>Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence, or pace while maintaining quality and output standards.</li> <li>Attention to detail.</li> <li>Creativity and flexibility.</li> <li>Deadline-oriented.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS <ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Requires internal contact within the department and with other corporate personnel, and external contact with customers, agencies, vendors, etc., and General Public.</li> <li>Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve the problem.</li> <li>Physical effort is required, such as walking, standing, bending, reaching, lifting or carrying objects that could weigh up to 50 lbs (e.g., papers, books, files, and small parts, etc.).</li> <li>Requires moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Specialist Graphic Designer

Business Process Sales Consultant Position Profile The Business Process Consultant manages and creates demand for complex multi-line of business, integrated workflow solutions in concert with client stated objectives utilizing skillsets across financial, technical, and business acumen. Develops and manages new and existing relationships with key buyers and decision makers within new and/or existing client organizations. Keeps the Ricoh leadership team informed and engages in advancing strategic partnerships with clients and industry partners. Lead complex and technical bids including identifying and comprehending client requirements, buying patterns, and building a differentiated team and approach that can deliver client outcomes. Drive market-based competitive intelligence, market assessments, client assessments, and strategic planning efforts in support of expanding specific client-based opportunity portfolios and pipeline. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. </li> <li>Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement.</li> <li>Influence requirements and outcome expectations leading to client's selection process and evaluation criteria.</li> <li>Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.</li> <li>Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem.</li> <li>Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.</li> <li>Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters.</li> <li>Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. </li> <li>Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>7+ years of experience leading complex workflow, workflow integration and outsourcing deals. </li> <li>7+ years of experience with the direct management of complex solutions and business development.</li> <li>Experience with successful execution of all phases of large and multi-year capture efforts, including strategic planning, teaming, proposals, market, or competitive and price-to-win analyses.</li> <li>Proven ability to develop and present business cases including financials and value proposition. </li> <li>Experience with developing and maintaining effective internal and external business relationships with clients and industry partners.</li> <li>Selling in the manufacturing vertical is preferred</li> </ul>Knowledge, Skills and Abilities<ul> <li>Strong understanding and ability to manage and navigate a sales process.</li> <li>Possesses an advanced technical understanding of the client work environments and how to apply Ricoh's portfolio in a manner that addresses the client's business objectives.</li> <li>Strong ability lead solution development integrating with IT infrastructures; technical understanding of architectures, networks, and data center operational standards</li> <li>Must also possess the skill to be able to work in an enterprise environment to solve business problems and achieve clients' business process outcomes</li> <li>Strong interpersonal, time management and organizational skills.</li> <li>Demonstrated ability to successfully work with or lead diverse teams to formulate enterprise Services and Solutions.</li> <li>Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers.</li> <li>Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions. </li> <li>Ability to communicate effectively with IT and C-level executives to gain a clear understanding of infrastructure and business requirements in enterprise environments</li> <li>Must possess strong working knowledge of advance capture, ECM, workflow solutions and Ricoh's services portfolio</li> <li>Must be able to coordinate multiple resources across functional groups within Ricoh and vendor partners to solve customer problems.</li> <li>Demonstrated experience as an avid team player that can adapt to changing roles.</li> <li>Goal-orientated, motivated and committed to ongoing self-development and development of others.</li> <li>Must demonstrate a positive mindset and attitude</li> <li>Ability to manage conflict and effectively problem solve in a fast paced, high stress environment.</li> </ul>Working Conditions, Physical and Mental Demands<ul> <li>Most work is performed in a typical office environment or home office, 5 days per week.</li> <li>Requires travel nationally and potentially internationally, as required.</li> <li>Maintains positive employee an 6 6d customer relations and creates an exciting and fun work environment, balanced with professional and ethical standards of excellence.</li> <li>Excellent listening skills are necessary.</li> <li>Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information, which may be of a technical nature.</li> <li>Frequent contact with both internal and external customers requires the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Communicate clear and concise expectations, goals and provide feedback on results.</li> <li>External contacts via memos, phone, and in person with all levels of internal and customer management for presentations, demonstrations and problem solving.</li> <li>Work has cyclical stress due to monthly goals and deadlines, and daily stress due to the impact the incumbent's decisions have on other people.</li> <li>Minor physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, and climbing or similar activities.</li> <li>Most job duties are performed in an office or at a desk, writing, using the telephone and computer.</li> <li>Infrequent use of basic keyboard skills/calculator/hand tools, sorting and filing.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Business Process Sales Consultant

Business Process Consultant Position Profile The Business Process Consultant manages and creates demand for complex multi-line of business, integrated workflow solutions in concert with client stated objectives utilizing skillsets across financial, technical, and business acumen. Develops and manages new and existing relationships with key buyers and decision makers within new and/or existing client organizations. Keeps the Ricoh leadership team informed and engages in advancing strategic partnerships with clients and industry partners. Lead complex and technical bids including identifying and comprehending client requirements, buying patterns, and building a differentiated team and approach that can deliver client outcomes. Drive market-based competitive intelligence, market assessments, client assessments, and strategic planning efforts in support of expanding specific client-based opportunity portfolios and pipeline. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. </li> <li>Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement.</li> <li>Influence requirements and outcome expectations leading to client's selection process and evaluation criteria.</li> <li>Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.</li> <li>Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem.</li> <li>Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.</li> <li>Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters.</li> <li>Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. </li> <li>Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>7+ years of experience leading complex workflow, workflow integration and outsourcing deals. </li> <li>7+ years of experience with the direct management of complex solutions and business development.</li> <li>Experience with successful execution of all phases of large and multi-year capture efforts, including strategic planning, teaming, proposals, market, or competitive and price-to-win analyses.</li> <li>Proven ability to develop and present business cases including financials and value proposition. </li> <li>Experience with developing and maintaining effective internal and external business relationships with clients and industry partners.</li> <li>Prefer selling in a retail organization</li> </ul>Knowledge, Skills and Abilities<ul> <li>Strong understanding and ability to manage and navigate a sales process.</li> <li>Possesses an advanced technical understanding of the client work environments and how to apply Ricoh's portfolio in a manner that addresses the client's business objectives.</li> <li>Strong ability lead solution development integrating with IT infrastructures; technical understanding of architectures, networks, and data center operational standards</li> <li>Must also possess the skill to be able to work in an enterprise environment to solve business problems and achieve clients' business process outcomes</li> <li>Strong interpersonal, time management and organizational skills.</li> <li>Demonstrated ability to successfully work with or lead diverse teams to formulate enterprise Services and Solutions.</li> <li>Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers.</li> <li>Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions. </li> <li>Ability to communicate effectively with IT and C-level executives to gain a clear understanding of infrastructure and business requirements in enterprise environments</li> <li>Must possess strong working knowledge of advance capture, ECM, workflow solutions and Ricoh's services portfolio</li> <li>Must be able to coordinate multiple resources across functional groups within Ricoh and vendor partners to solve customer problems.</li> <li>Demonstrated experience as an avid team player that can adapt to changing roles.</li> <li>Goal-orientated, motivated and committed to ongoing self-development and development of others.</li> <li>Must demonstrate a positive mindset and attitude</li> <li>Ability to manage conflict and effectively problem solve in a fast paced, high stress environment.</li> </ul>Working Conditions, Physical and Mental Demands<ul> <li>Most work is performed in a typical office environment or home office, 5 days per week.</li> <li>Requires travel nationally and potentially internationally, as required.</li> <li>Maintains positive employee an 6 6d customer relations and creates an exciting and fun work environment, balanced with professional and ethical standards of excellence.</li> <li>Excellent listening skills are necessary.</li> <li>Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information, which may be of a technical nature.</li> <li>Frequent contact with both internal and external customers requires the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Communicate clear and concise expectations, goals and provide feedback on results.</li> <li>External contacts via memos, phone, and in person with all levels of internal and customer management for presentations, demonstrations and problem solving.</li> <li>Work has cyclical stress due to monthly goals and deadlines, and daily stress due to the impact the incumbent's decisions have on other people.</li> <li>Minor physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, and climbing or similar activities.</li> <li>Most job duties are performed in an office or at a desk, writing, using the telephone and computer.</li> <li>Infrequent use of basic keyboard skills/calculator/hand tools, sorting and filing.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Business Process Consultant

Business Process Consultant Position Profile The Business Process Consultant manages and creates demand for complex multi-line of business, integrated workflow solutions in concert with client stated objectives utilizing skillsets across financial, technical, and business acumen. Develops and manages new and existing relationships with key buyers and decision makers within new and/or existing client organizations. Keeps the Ricoh leadership team informed and engages in advancing strategic partnerships with clients and industry partners. Lead complex and technical bids including identifying and comprehending client requirements, buying patterns, and building a differentiated team and approach that can deliver client outcomes. Drive market-based competitive intelligence, market assessments, client assessments, and strategic planning efforts in support of expanding specific client-based opportunity portfolios and pipeline. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh. </li> <li>Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement.</li> <li>Influence requirements and outcome expectations leading to client's selection process and evaluation criteria.</li> <li>Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.</li> <li>Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem.</li> <li>Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.</li> <li>Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters.</li> <li>Manage the opportunity from sales pursuit to close using deep sales process and offering expertise. </li> <li>Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>7+ years of experience leading complex workflow, workflow integration and outsourcing deals. </li> <li>7+ years of experience with the direct management of complex solutions and business development.</li> <li>Experience with successful execution of all phases of large and multi-year capture efforts, including strategic planning, teaming, proposals, market, or competitive and price-to-win analyses.</li> <li>Proven ability to develop and present business cases including financials and value proposition. </li> <li>Experience with developing and maintaining effective internal and external business relationships with clients and industry partners.</li> <li>Selling in the insurance vertical is preferred.</li> </ul>Knowledge, Skills and Abilities<ul> <li>Strong understanding and ability to manage and navigate a sales process.</li> <li>Possesses an advanced technical understanding of the client work environments and how to apply Ricoh's portfolio in a manner that addresses the client's business objectives.</li> <li>Strong ability lead solution development integrating with IT infrastructures; technical understanding of architectures, networks, and data center operational standards</li> <li>Must also possess the skill to be able to work in an enterprise environment to solve business problems and achieve clients' business process outcomes</li> <li>Strong interpersonal, time management and organizational skills.</li> <li>Demonstrated ability to successfully work with or lead diverse teams to formulate enterprise Services and Solutions.</li> <li>Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers.</li> <li>Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions. </li> <li>Ability to communicate effectively with IT and C-level executives to gain a clear understanding of infrastructure and business requirements in enterprise environments</li> <li>Must possess strong working knowledge of advance capture, ECM, workflow solutions and Ricoh's services portfolio</li> <li>Must be able to coordinate multiple resources across functional groups within Ricoh and vendor partners to solve customer problems.</li> <li>Demonstrated experience as an avid team player that can adapt to changing roles.</li> <li>Goal-orientated, motivated and committed to ongoing self-development and development of others.</li> <li>Must demonstrate a positive mindset and attitude</li> <li>Ability to manage conflict and effectively problem solve in a fast paced, high stress environment.</li> </ul>Working Conditions, Physical and Mental Demands<ul> <li>Most work is performed in a typical office environment or home office, 5 days per week.</li> <li>Requires travel nationally and potentially internationally, as required.</li> <li>Maintains positive employee an 6 6d customer relations and creates an exciting and fun work environment, balanced with professional and ethical standards of excellence.</li> <li>Excellent listening skills are necessary.</li> <li>Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information, which may be of a technical nature.</li> <li>Frequent contact with both internal and external customers requires the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Communicate clear and concise expectations, goals and provide feedback on results.</li> <li>External contacts via memos, phone, and in person with all levels of internal and customer management for presentations, demonstrations and problem solving.</li> <li>Work has cyclical stress due to monthly goals and deadlines, and daily stress due to the impact the incumbent's decisions have on other people.</li> <li>Minor physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, and climbing or similar activities.</li> <li>Most job duties are performed in an office or at a desk, writing, using the telephone and computer.</li> <li>Infrequent use of basic keyboard skills/calculator/hand tools, sorting and filing.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Delivery & Set-Up Driver Position Profile The Delivery & Set-Up Driver is tasked with the efficient and high-quality pick-up, relocation, and delivery of office equipment in a safe manner. This role may involve the installation and networking of equipment upon delivery to customers. The professionalism and quality of conduct displayed by the driver can directly impact future customer purchase decisions. The driver is also responsible for providing basic training on the delivered device(s) and must meet all federal DOT requirements as well as Delivery Safety Standards. Job Duties and Responsibilities<ul> <li>Ensure safe and accurate delivery of equipment to the designated location.</li> <li>Maintain logbooks in accordance with DOT regulations, whether electronic or manual.</li> <li>Conduct pre- and post-trip vehicle inspections to ensure safety, cleanliness, and compliance with all DOT and state laws.</li> <li>Perform simultaneous pick-up of products during deliveries to minimize costs.</li> <li>Execute basic connected installations, including setting up IP addresses, downloading print drivers, removing hard drives when necessary, backing up and uploading customers' existing address books, and providing basic customer training on standalone and network printing devices.</li> <li>Participate actively in Safety Programs.</li> <li>Pre-call customers when necessary.</li> <li>Achieve expected productivity levels aligned with assigned workload and experience.</li> <li>Demonstrate excellent technical skills and customer relation skills.</li> <li>Identify and address customers' needs, referring calls to the appropriate party as required.</li> <li>Provide constructive feedback to the service and process team regarding networking and installation initiatives.</li> <li>Offer basic customer training on standalone and network printing devices.</li> <li>Complete technical training on new equipment as required.</li> <li>Maintain a professional appearance by adhering to the driver uniform standards.</li> <li>Contact Dispatch and/or the service department if a technician is needed.</li> <li>Verify that equipment configuration matches the Bill of Lading, traveler, or other provided documentation.</li> <li>Ensure equipment is properly loaded and secured in the van/truck.</li> <li>Use a phone to capture electronic customer signatures upon completing scheduled transactions.</li> <li>Ensure all paperwork is signed and processed correctly as required.</li> <li>Load and off-load trucks as needed.</li> <li>Assist in training new Delivery Drivers on new products and proper loading techniques when applicable.</li> <li>Follow all accident/incident reporting guidelines and procedures.</li> <li>Conduct cycle counts and inventory reconciliation when required.</li> <li>Reconcile inventory at the end of the day based on route completion and report any discrepancies.</li> <li>Meet productivity and quality standards as outlined by the manager.</li> <li>Manage inventory valued at up to $1,000,000.</li> <li>Overnight stays may be required.</li> <li>Operate and use warehouse equipment such as forklifts, stair climbers, and pallet jacks.</li> <li>Perform additional duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) Required:<ul> <li>A safe driving record and history.</li> <li>Online technical training focused on networking and installation.</li> <li>On-the-job training with field technicians at customer locations or at the Transfer Center.</li> <li>Eligibility to drive a commercial vehicle according to FMCSR regulations.</li> <li>Valid driver's license in accordance with company policy.</li> <li>A minimum of two years of medium-duty truck driving experience.</li> <li>Successful completion of a road test.</li> <li>A valid and current medical card.</li> <li>Be at least 20 years of age, properly licensed in the current state of residence.</li> <li>High school diploma or equivalent education.</li> <li>A valid commercial driver's license if applicable per state regulations.</li> <li>Ability to read maps and utilize electronic GPS.</li> <li>Overnight stays may be required based on DOT regulations or peak periods.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Ability to physically handle oversized and heavy equipment.</li> <li>Capability to identify at-risk behaviors and make quick corrections.</li> <li>Strong customer presentation and communication skills.</li> <li>Familiarity with and ability to learn smart phones and tablets with handheld electronic technology.</li> <li>Basic computer skills.</li> <li>Adequate technical skills to install and network equipment.</li> <li>Methodical approach to resolving problems.</li> <li>Adequate reading, math skills, and legible handwriting.</li> <li>Certification on the operation and use of warehouse equipment such as forklifts and stair climbers may be required.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Working conditions could result in serious injuries if appropriate lifting or moving procedures and road rules are not followed.</li> <li>Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.</li> <li>Physical effort is required to lift equipment weighing up to 100 pounds and move equipment that may weigh up to 1,000 pounds.</li> <li>Work assignments are diversified, including interpreting, comprehending, and applying complex materials, data, and instructions, as well as preparing, providing, and conveying diversified information.</li> <li>Typically, work occurs in a variety of conditions, including office, warehouse, and van/truck environments with adequate lighting and ventilation and a normal range of temperature and noise levels.</li> <li>Frequent exposure to chemical solvents and cleaners.</li> <li>Ability to work independently.</li> </ul>

Delivery and set-up Driver

<div> Field Specialist I, Advanced CIP POSITION PROFILE This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical &bull; Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services. &bull; Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues. &bull; Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations. &bull; Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. &bull; Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. Customer Services &bull; Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels. &bull; Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule. &bull; Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. Manage Workload &bull; Effectively executes all required workload management and call handling procedures, using current field call management requirements. &bull; Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. Administrative &bull; Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. &bull; Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application. &bull; Performs administrative duties as assigned including maintaining required logs, processes and reports. &bull; Completes all required administrative tasks in an accurate and timely manner. &bull; Accounts for all time and activity by recording information through the proper tracking system. &bull; Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results &bull; Achieves expected productivity levels associated with assigned workload and level of experience. &bull; Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. &bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) &bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. &bull; Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. &bull; Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. &bull; Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 KNOWLEDGE, SKILLS AND ABILITIES &bull; Goal orientated, self-motivated and committed to ongoing self-development and the development of others. &bull; Effectively handles information of a highly confidential nature. &bull; Possesses advanced multi-tasking and prioritizing skills. &bull; Identifies problems, opportunities and develops solutions. &bull; Possesses required organizational, interpersonal, and verbal communication skills. &bull; Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles. &bull; Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. &bull; Occasional overnight travel may be required. &bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. &bull; Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). &bull; Shift work, overtime, stand-by and/or on-call may be required. &bull; Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Field Specialist I, Advanced CIP

<div> Position Title: Receptionist & Switchboard Operator Position Profile: The Receptionist & Switchboard Operator serves as the first point of contact for visitors and callers, providing exceptional service by greeting and assisting all visitors and efficiently managing incoming calls from across the United States. This role ensures smooth front-office operations and supports various administrative functions. Key Responsibilities: Visitor Management: Greet the public and distribute name badges to visitors, temporary employees, etc. Meeting Coordination: Schedule and manage meeting room bookings for all departments. Call Management: Answer and transfer calls from all over the United States, ensuring timely and accurate routing. Administrative Support: Perform light administrative duties, including PC support and other tasks as needed. Communication Systems: Update and maintain the company phone and speed dial lists, Brag Board, and Company Calendar. Automated Messaging: Ensure the automated messaging center is updated daily. Promotional Materials: Order, maintain, and distribute promotional items for the Promotional Store. Team Collaboration: Assist Administration or other teams with various tasks, such as envelope labeling and compiling manuals. Company Representation: Act as a model for the company's Vision, Values, and Mission. Community Engagement: Participate enthusiastically in company and community service events. Additional Duties: Perform other duties as assigned to support the organization's operations. Qualifications: Education: High school diploma or equivalent. Experience: Minimum of 1 year of prior switchboard experience. Knowledge, Skills, and Abilities: Communication: Excellent organizational and communication skills. Technical Proficiency: Proficient in MS Office Suite, specifically Word and Excel. Customer Service: Strong customer service orientation with the ability to handle diverse interactions. Teamwork: Ability to work collaboratively in a team environment. Adaptability: Flexibility to manage varying tasks and responsibilities. Working Conditions: Environment: Typically an office setting with adequate lighting, ventilation, and a normal range of temperature and noise levels. Physical Demands: Some physical effort required; work is mostly sedentary but may involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs. (e.g., papers, books, files, and small parts). Dexterity: Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). Note: This job description is intended to convey information essential to understanding the scope of the Receptionist & Switchboard Operator position and is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role. </div>

Receptionist & Switchboard

Position Overview Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. Engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Key Responsibilities <ul> <li>Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. Perform basic equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Maintain meticulous records, manage inventory, and calculate charges for services rendered.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> </ul>Qualifications Required:<ul> <li>High school diploma or GED.</li> <li>Minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul>Preferred:<ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence

Senior On-Site Service Specialist

<div> Field Representative I, Warehouse Technical Support POSITION PROFILE Typically works in a warehouse/shop environment, has responsibility for shipping, packing, receiving, and stocking of toner, printers, cameras, accessories and other Service Advantage customer products. Possesses basic knowledge of technical/warehouse skills and the flexibility to work on multiple job functions on a daily basis. JOB DUTIES AND RESPONSIBILITIES &bull; Must have ability to learn various warehouse functions and processes that may include but not be limited to shipping ,receiving, stocking, order pulling, material handling, loading and unloading trucks &bull; Responsible for maintaining a clean, safe and organized warehouse environment and workspace. &bull; Inspects, counts and prepares returnable toner/printer cartridges for shipment to other Ricoh warehouses &bull; With supervision, may perform duties like foam packaging etc. &bull; Meets/exceeds expectations on production assignments standards. &bull; Maintain and continue to develop skills necessary to successfully carry out assigned duties. &bull; May be required to operate powered and non powered Material Handling equipment such as hand powered pallet jacks and electric powered forklift (Forklift certification required) &bull; Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: &bull; High school diploma or equivalent education is required. &bull; Minimum two years work experience is preferred, or one year warehouse experience with our company. Must have adequate reading and math skill, and ability to write legibly &bull; Must be physically able to perform assigned tasks including, walking, standing, bending, and reaching for extended periods of time and ability to lift up to 100lbs &bull; Forklift certification is required &bull; Able to operate warehouse power equipment such as pallet jack (manual and electric), forklift, etc KNOWLEDGE, SKILLS AND ABILITIES &bull; Must have ability to listen to direction, manage time and complete all work as assigned within established timeline &bull; Must be team player and have ability to interact with fellow workers WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, a warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Physical effort is required in the lifting of boxes and desktop printers and assorted equipment weighing up to 75 pounds, as well as the ability to move objects on wheels that may weigh up to 700 pounds &bull; Frequent stooping, bending, squatting and kneeling are required The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

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Delivery and set-up Driver

Field Specialist I, Advanced CIP

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Senior On-Site Service Specialist

Field Representative I, Warehouse Technical Support

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