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Senior Field Representative, Field Services Support Corporate HR Specialist Position Summary We're looking for a highly skilled and self-motivated Senior Field Representative to support and service a wide range of complex office technology at client sites within a designated territory. You'll serve as a technical expert, customer advocate, and mentor to other service technicians-all while helping drive business results through outstanding customer service and revenue-generating opportunities. Key Responsibilities Technical Expertise & Repair Services Independently troubleshoot, diagnose, and repair advanced B&W, color, and multifunctional office equipment. Perform installations, retrofits, and component replacements on a core set of complex systems. Maintain up-to-date digital competencies and complete training on new technologies. Mentorship & Training Lead on-the-job training (OJT) and technical workshops for new and experienced technicians. Serve as a technical escalation point and second-level support. Model professionalism and act as a positive team influence. Customer Engagement & Service Excellence Provide exceptional service in high-pressure situations and resolve complex customer issues with professionalism. Manage client relationships and act as the communication bridge on unresolved technical issues. Maintain a well-stocked and organized car stock" inventory. Territory & Inventory Management Coordinate closely with dispatch, sales, and parts departments to maximize coverage and efficiency. Ensure timely and accurate completion of service calls, reports, and administrative tasks. Maintain territory backup plans and consistently meet productivity targets. Leadership & Business Impact Act as Field Technology Service Manager when needed. Identify and pursue revenue opportunities through contract leads, upgrades, and network support services. Exhibit initiative in process improvement and internal collaboration. Qualifications Technical diploma or equivalent training with 3+ years of related service experience, including at least 2 years in a comparable role. At least one industry certification (e.g., CompTIA, OEM certifications). Valid driver's license and required insurance coverage for field-based travel. Key Competencies Expert knowledge of electro-mechanical systems and digital office equipment. Strong problem-solving abilities and attention to detail. Exceptional interpersonal, verbal communication, and customer service skills. Ability to interpret technical manuals and schematics with accuracy. Work Environment & Physical Demands Regular in-field travel, including exposure to varying weather and customer environments. Frequent lifting (up to 50 lbs.), carrying tools, navigating stairs, and working in tight spaces. Routine use of hand tools and diagnostic instruments; high degree of manual dexterity required.

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Senior Field Representative, Field Services Support

<div> Specialist I, Customer Engineering POSITION PROFILE Additional Pay Details Compensation Range $25.58-$31.25 The Specialist I, Customer Engineering for the Education Services team is a full-time technical resource staffed onsite at our customer locations and primarily responsible for working closely with clients and cross-functional support teams to manage, support, and maintain the technology used by these customers. They are responsible for the proactive and reactive support, troubleshooting, and documentation of new and existing customer base. This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for systems support. The individual will need to be self-motivated, detail and process-oriented, possess strong verbal and written communication skills, excellent customer service skills, and have solid problem-solving/troubleshooting abilities. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Supporting and troubleshooting common server roles including but not limited to file/print and application servers.</li> <li>Supporting and troubleshooting on-premise laptop environment including but not limited to workstation imaging and support of Microsoft Windows desktop operating systems.</li> <li>Supporting and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.</li> <li>Supporting and troubleshooting network environments with multiple connectivity setups and configurations.</li> <li>Supporting and troubleshooting multi-site Domain and Active Directory environments.</li> <li>Supporting and troubleshooting Microsoft 365 email environments.</li> <li>Supporting and troubleshooting workstation hardware and software. Proficient with Laptop Hardware parts replacement and repair.</li> <li>Supporting and troubleshooting workstation imaging processes.</li> <li>Gathering and documenting complex technical information regarding new and existing customer environments.</li> <li>Implementation and troubleshooting of our standard management tools (i.e., Kaseya, Logic Monitor, and antivirus) for servers, network devices, and workstations.</li> <li>Establish a partnership with our customers and strive to deliver a positive experience & smooth transition - First Impressions = Lasting Impressions.</li> <li>Provide value by implementing solutions to help our customers overcome challenges while creating efficiencies for their business operations.</li> <li>Work closely with customers on functional and end-user acceptance testing.</li> <li>Responsible for incident closures and daily time entries using ServiceNOW ticketing system.</li> <li>Responsible for daily end-of-day email to client point of contact.</li> <li>Execute yearly projects when school is not in session, including but not limited to switch and access point replacements, school relocations, new school setups, mass laptop/Chromebook replacements.</li> <li>Keep abreast of the latest technology and industry trends, recommend equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the organization.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Associate degree in Information Technology or equivalent experience.</li> <li>MS-900 or equivalent experience with willingness to obtain MS-900 Cert within 12 months of hire.</li> <li>Associate Google Workspace Administrator or equivalent experience with willingness to obtain the Cert within 12 months of hire.</li> <li>Microsoft Certifications preferred but not required.</li> <li>Professional Networking Certifications are preferred but not required.</li> <li>Minimum of 2 years related hands-on work experience.</li> <li>Apple computer hands-on experience is a plus.</li> <li>Work experience must include user support and troubleshooting with experience in configuration and setup of systems and devices.</li> <li>Experience working directly with end-users.</li> <li>Experience working in ServiceNow Ticketing system is a plus.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Proficient with Laptop Hardware Parts replacement and repair.</li> <li>Proficient with Google Chromebook devices.</li> <li>Experience with Microsoft Active Directory and Microsoft Exchange.</li> <li>Experience with the Microsoft Windows Operating Systems.</li> <li>Experience with Microsoft Office Applications and Services.</li> <li>Experience with networking devices including but not limited to Cisco IOS, Meraki, and Sonicwall.</li> <li>Google Workspace Admin Management a plus.</li> <li>Understanding of the OSI Model and how it relates to the technology field.</li> <li>Proven customer-facing field experience with the ability to provide onsite support to end users for extended periods of time.</li> <li>Presents a tidy and professional physical appearance to customers and colleagues in a way that represents RICOH well, especially at a customer site.</li> <li>Ability to prioritize multiple tasks.</li> <li>Maintaining time management through use of time entry and scheduling.</li> <li>Willingness to work evenings and weekends on occasion.</li> <li>Willingness to travel within and outside the region. Ability to communicate both orally and in writing internally with all levels of management, outside vendors, field techs, and customers.</li> <li>Experience documenting highly technical information.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.</li> <li>Work requires walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). Physical effort may be required to lift or move office equipment weighing up to 50 lbs.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. </div>

Specialist I, Customer Engineering

<div> Specialist I, Customer Engineering Additional Pay Details Compensation Range $25.58-$31.25 POSITION PROFILE The Specialist I, Customer Engineering for the Education Services team is a full-time technical resource staffed onsite at our customer locations and primarily responsible for working closely with clients and cross-functional support teams to manage, support, and maintain the technology used by these customers. They are responsible for the proactive and reactive support, troubleshooting, and documentation of new and existing customer base. This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for systems support. The individual will need to be self-motivated, detail and process-oriented, possess strong verbal and written communication skills, excellent customer service skills, and have solid problem-solving/troubleshooting abilities. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Supporting and troubleshooting common server roles including but not limited to file/print and application servers.</li> <li>Supporting and troubleshooting on-premise laptop environment including but not limited to workstation imaging and support of Microsoft Windows desktop operating systems.</li> <li>Supporting and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.</li> <li>Supporting and troubleshooting network environments with multiple connectivity setups and configurations.</li> <li>Supporting and troubleshooting multi-site Domain and Active Directory environments.</li> <li>Supporting and troubleshooting Microsoft 365 email environments.</li> <li>Supporting and troubleshooting workstation hardware and software. Proficient with Laptop Hardware parts replacement and repair.</li> <li>Supporting and troubleshooting workstation imaging processes.</li> <li>Gathering and documenting complex technical information regarding new and existing customer environments.</li> <li>Implementation and troubleshooting of our standard management tools (i.e., Kaseya, Logic Monitor, and antivirus) for servers, network devices, and workstations.</li> <li>Establish a partnership with our customers and strive to deliver a positive experience & smooth transition - First Impressions = Lasting Impressions.</li> <li>Provide value by implementing solutions to help our customers overcome challenges while creating efficiencies for their business operations.</li> <li>Work closely with customers on functional and end-user acceptance testing.</li> <li>Responsible for incident closures and daily time entries using ServiceNOW ticketing system.</li> <li>Responsible for daily end-of-day email to client point of contact.</li> <li>Execute yearly projects when school is not in session, including but not limited to switch and access point replacements, school relocations, new school setups, mass laptop/Chromebook replacements.</li> <li>Keep abreast of the latest technology and industry trends, recommend equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the organization.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Associate degree in Information Technology or equivalent experience.</li> <li>MS-900 or equivalent experience with willingness to obtain MS-900 Cert within 12 months of hire.</li> <li>Associate Google Workspace Administrator or equivalent experience with willingness to obtain the Cert within 12 months of hire.</li> <li>Microsoft Certifications preferred but not required.</li> <li>Professional Networking Certifications are preferred but not required.</li> <li>Minimum of 2 years related hands-on work experience.</li> <li>Apple computer hands-on experience is a plus.</li> <li>Work experience must include user support and troubleshooting with experience in configuration and setup of systems and devices.</li> <li>Experience working directly with end-users.</li> <li>Experience working in ServiceNow Ticketing system is a plus.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Proficient with Laptop Hardware Parts replacement and repair.</li> <li>Proficient with Google Chromebook devices.</li> <li>Experience with Microsoft Active Directory and Microsoft Exchange.</li> <li>Experience with the Microsoft Windows Operating Systems.</li> <li>Experience with Microsoft Office Applications and Services.</li> <li>Experience with networking devices including but not limited to Cisco IOS, Meraki, and Sonicwall.</li> <li>Google Workspace Admin Management a plus.</li> <li>Understanding of the OSI Model and how it relates to the technology field.</li> <li>Proven customer-facing field experience with the ability to provide onsite support to end users for extended periods of time.</li> <li>Presents a tidy and professional physical appearance to customers and colleagues in a way that represents RICOH well, especially at a customer site.</li> <li>Ability to prioritize multiple tasks.</li> <li>Maintaining time management through use of time entry and scheduling.</li> <li>Willingness to work evenings and weekends on occasion.</li> <li>Willingness to travel within and outside the region. Ability to communicate both orally and in writing internally with all levels of management, outside vendors, field techs, and customers.</li> <li>Experience documenting highly technical information.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.</li> <li>Work requires walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). Physical effort may be required to lift or move office equipment weighing up to 50 lbs.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. </div>

<div> Specialist I, Customer Engineering Additional Pay Details Compensation Range $25.58-$31.25 POSITION PROFILE The Specialist I, Customer Engineering for the Education Services team is a full-time technical resource staffed onsite at our customer locations and primarily responsible for working closely with clients and cross-functional support teams to manage, support, and maintain the technology used by these customers. They are responsible for the proactive and reactive support, troubleshooting, and documentation of new and existing customer base. This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for systems support. The individual will need to be self-motivated, detail and process-oriented, possess strong verbal and written communication skills, excellent customer service skills, and have solid problem-solving/troubleshooting abilities. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Supporting and troubleshooting common server roles including but not limited to file/print and application servers.</li> <li>Supporting and troubleshooting on-premise laptop environment including but not limited to workstation imaging and support of Microsoft Windows desktop operating systems.</li> <li>Supporting and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.</li> <li>Supporting and troubleshooting network environments with multiple connectivity setups and configurations.</li> <li>Supporting and troubleshooting multi-site Domain and Active Directory environments.</li> <li>Supporting and troubleshooting Microsoft 365 email environments.</li> <li>Supporting and troubleshooting workstation hardware and software. Proficient with Laptop Hardware parts replacement and repair.</li> <li>Supporting and troubleshooting workstation imaging processes.</li> <li>Gathering and documenting complex technical information regarding new and existing customer environments.</li> <li>Implementation and troubleshooting of our standard management tools (i.e., Kaseya, Logic Monitor, and antivirus) for servers, network devices, and workstations.</li> <li>Establish a partnership with our customers and strive to deliver a positive experience & smooth transition - First Impressions = Lasting Impressions.</li> <li>Provide value by implementing solutions to help our customers overcome challenges while creating efficiencies for their business operations.</li> <li>Work closely with customers on functional and end-user acceptance testing.</li> <li>Responsible for incident closures and daily time entries using ServiceNOW ticketing system.</li> <li>Responsible for daily end-of-day email to client point of contact.</li> <li>Execute yearly projects when school is not in session, including but not limited to switch and access point replacements, school relocations, new school setups, mass laptop/Chromebook replacements.</li> <li>Keep abreast of the latest technology and industry trends, recommend equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the organization.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Associate degree in Information Technology or equivalent experience.</li> <li>MS-900 or equivalent experience with willingness to obtain MS-900 Cert within 12 months of hire.</li> <li>Associate Google Workspace Administrator or equivalent experience with willingness to obtain the Cert within 12 months of hire.</li> <li>Microsoft Certifications preferred but not required.</li> <li>Professional Networking Certifications are preferred but not required.</li> <li>Minimum of 2 years related hands-on work experience.</li> <li>Apple computer hands-on experience is a plus.</li> <li>Work experience must include user support and troubleshooting with experience in configuration and setup of systems and devices.</li> <li>Experience working directly with end-users.</li> <li>Experience working in ServiceNow Ticketing system is a plus.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Proficient with Laptop Hardware Parts replacement and repair.</li> <li>Proficient with Google Chromebook devices.</li> <li>Experience with Microsoft Active Directory and Microsoft Exchange.</li> <li>Experience with the Microsoft Windows Operating Systems.</li> <li>Experience with Microsoft Office Applications and Services.</li> <li>Experience with networking devices including but not limited to Cisco IOS, Meraki, and Sonicwall.</li> <li>Google Workspace Admin Management a plus.</li> <li>Understanding of the OSI Model and how it relates to the technology field.</li> <li>Proven customer-facing field experience with the ability to provide onsite support to end users for extended periods of time.</li> <li>Presents a tidy and professional physical appearance to customers and colleagues in a way that represents RICOH well, especially at a customer site.</li> <li>Ability to prioritize multiple tasks.</li> <li>Maintaining time management through use of time entry and scheduling.</li> <li>Willingness to work evenings and weekends on occasion.</li> <li>Willingness to travel within and outside the region. Ability to communicate both orally and in writing internally with all levels of management, outside vendors, field techs, and customers.</li> <li>Experience documenting highly technical information.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.</li> <li>Work requires walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). Physical effort may be required to lift or move office equipment weighing up to 50 lbs.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. </div>

Specialist I, Customer Engineering Additional Pay Details Compensation Range $25.58-$31.25 POSITION PROFILE The Specialist I, Customer Engineering for the Education Services team is a full-time technical resource staffed onsite at our customer locations and primarily responsible for working closely with clients and cross-functional support teams to manage, support, and maintain the technology used by these customers. They are responsible for the proactive and reactive support, troubleshooting, and documentation of new and existing customer base. This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills for systems support. The individual will need to be self-motivated, detail and process-oriented, possess strong verbal and written communication skills, excellent customer service skills, and have solid problem-solving/troubleshooting abilities. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Supporting and troubleshooting common server roles including but not limited to file/print and application servers.</li> <li>Supporting and troubleshooting on-premise laptop environment including but not limited to workstation imaging and support of Microsoft Windows desktop operating systems.</li> <li>Supporting and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.</li> <li>Supporting and troubleshooting network environments with multiple connectivity setups and configurations.</li> <li>Supporting and troubleshooting multi-site Domain and Active Directory environments.</li> <li>Supporting and troubleshooting Microsoft 365 email environments.</li> <li>Supporting and troubleshooting workstation hardware and software. Proficient with Laptop Hardware parts replacement and repair.</li> <li>Supporting and troubleshooting workstation imaging processes.</li> <li>Gathering and documenting complex technical information regarding new and existing customer environments.</li> <li>Implementation and troubleshooting of our standard management tools (i.e., Kaseya, Logic Monitor, and antivirus) for servers, network devices, and workstations.</li> <li>Establish a partnership with our customers and strive to deliver a positive experience & smooth transition - First Impressions = Lasting Impressions.</li> <li>Provide value by implementing solutions to help our customers overcome challenges while creating efficiencies for their business operations.</li> <li>Work closely with customers on functional and end-user acceptance testing.</li> <li>Responsible for incident closures and daily time entries using ServiceNOW ticketing system.</li> <li>Responsible for daily end-of-day email to client point of contact.</li> <li>Execute yearly projects when school is not in session, including but not limited to switch and access point replacements, school relocations, new school setups, mass laptop/Chromebook replacements.</li> <li>Keep abreast of the latest technology and industry trends, recommend equipment and system enhancements, upgrades and/or replacements as necessary to meet the IT needs of the organization.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications)<ul> <li>Associate degree in Information Technology or equivalent experience.</li> <li>MS-900 or equivalent experience with willingness to obtain MS-900 Cert within 12 months of hire.</li> <li>Associate Google Workspace Administrator or equivalent experience with willingness to obtain the Cert within 12 months of hire.</li> <li>Microsoft Certifications preferred but not required.</li> <li>Professional Networking Certifications are preferred but not required.</li> <li>Minimum of 2 years related hands-on work experience.</li> <li>Apple computer hands-on experience is a plus.</li> <li>Work experience must include user support and troubleshooting with experience in configuration and setup of systems and devices.</li> <li>Experience working directly with end-users.</li> <li>Experience working in ServiceNow Ticketing system is a plus.</li> </ul>KNOWLEDGE, SKILLS AND ABILITIES<ul> <li>Proficient with Laptop Hardware Parts replacement and repair.</li> <li>Proficient with Google Chromebook devices.</li> <li>Experience with Microsoft Active Directory and Microsoft Exchange.</li> <li>Experience with the Microsoft Windows Operating Systems.</li> <li>Experience with Microsoft Office Applications and Services.</li> <li>Experience with networking devices including but not limited to Cisco IOS, Meraki, and Sonicwall.</li> <li>Google Workspace Admin Management a plus.</li> <li>Understanding of the OSI Model and how it relates to the technology field.</li> <li>Proven customer-facing field experience with the ability to provide onsite support to end users for extended periods of time.</li> <li>Presents a tidy and professional physical appearance to customers and colleagues in a way that represents RICOH well, especially at a customer site.</li> <li>Ability to prioritize multiple tasks.</li> <li>Maintaining time management through use of time entry and scheduling.</li> <li>Willingness to work evenings and weekends on occasion.</li> <li>Willingness to travel within and outside the region. Ability to communicate both orally and in writing internally with all levels of management, outside vendors, field techs, and customers.</li> <li>Experience documenting highly technical information.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.</li> <li>Work requires walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). Physical effort may be required to lift or move office equipment weighing up to 50 lbs.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Job Title: Site Manager Summary: As a Site Manager, you are the guiding force behind our team, blending warmth and efficiency to ensure seamless operations. Leading by example, you nurture a supportive culture where every member thrives, driving transformative outcomes through innovation and collaboration. Roles and Responsibilities: &bull; Lead a dynamic team to efficiently manage daily operations, while nurturing a positive work environment that encourages retention. &bull; Harness your expertise in Ricoh products and services to streamline operations, ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a rapidly evolving landscape. &bull; Collaborate closely with customers to enhance business processes, driving mutual success and satisfaction through continuous feedback loops and steadfast commitment to service excellence. &bull; Foster a service-oriented environment, gathering regular feedback to ensure satisfaction and loyalty. &bull; Maintain high-quality operations, meeting audit and deadline standards while adapting to evolving challenges. &bull; Provide ongoing training and development opportunities, empowering team members to reach their full potential. Qualifications Must Have: &bull; High school diploma or equivalent (GED). &bull; A minimum of three years of relevant work experience, including customer-facing roles. &bull; Demonstrated previous managerial experience, ideally within a similar field. &bull; Proficiency in technology and adept problem-solving skills. &bull; Effective communication skills, demonstrated through both written and verbal channels. Qualifications Nice to Have: &bull; Previous management experience. &bull; Familiarity with the technical aspects of B2B services. &bull; Proficiency in Office 360. Join us in this pivotal role where your leadership will shape success, exceeding expectations and forging lasting partnerships with our valued customers. If you are ready to merge professionalism with a fresh perspective, we invite you to apply and embark on this exciting opportunity with us.

Site Manager

<div> Field Representative II, First Responder Print Position Profile Responsible for the daily support, service, repair, and availability of RICOH-managed devices within a specified geographic area. Responds to customer requests, service alerts, technical support, and training with a strong focus on customer service. Capable of device setup and installation, preventative maintenance, and routine service of RICOH and third-party devices. Supported device types include printers, multifunctional devices, and other assets under RICOH's Service Advantage program (e.g., thermal printers, lockers, robots). Responsibilities may also include printer hardware procurement and on-site parts/consumables inventory management. Job Duties and Responsibilities<ul> <li>Ensures service level agreements (SLAs) between customer and RICOH are met.</li> <li>Responds to and resolves customer support requests quickly, accurately, and professionally.</li> <li>Maintains accurate asset lists and device locations using fleet tools and databases.</li> <li>Replenishes and replaces consumables and supplies at assigned locations.</li> <li>Monitors device service and supply alerts, ensuring timely resolution to maintain availability.</li> <li>Supports fleet optimization by identifying under/over-utilized or frequently serviced devices.</li> <li>Provides training on RICOH equipment and features to end users and team members.</li> <li>Performs full servicing and repair, including troubleshooting, diagnostics, installation, component replacement, hot swaps, and retrofits.</li> <li>Documents service calls using RICOH OFSC and customer systems.</li> <li>Minimizes field service dispatches by using support resources and escalating to Level 2 when needed.</li> <li>Communicates problem resolution status to customers proactively.</li> <li>Provides remote access support and documents troubleshooting steps.</li> <li>Assists with hot swap tasks, including IP address setup and device remapping.</li> <li>Reports network, application, and workstation issues through established channels.</li> <li>Performs installations, sets up IP addresses, downloads drivers, and trains users.</li> <li>Follows IMACD process and communicates task statuses.</li> <li>Moves desktop printers only with proper approval.</li> <li>Maintains adequate inventory of supplies and manages PAR levels.</li> <li>Returns unused/excess supplies as needed.</li> <li>Manages on-site hardware and hot swap inventory.</li> <li>Handles printer procurement as required.</li> <li>Reports fleet meter reads.</li> <li>Completes technical training on new equipment.</li> <li>Supports inventory and implementation efforts.</li> <li>Completes administrative tasks accurately and on time.</li> <li>Maintains professional appearance and demeanor.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications)<ul> <li>High school diploma or equivalent required; additional education preferred.</li> <li>IT Help Desk support experience (application and hardware) preferred.</li> <li>HP certifications preferred.</li> <li>Completion of Ricoh Learning Institute coursework within assigned timeframe.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Excellent customer service and communication skills.</li> <li>Strong interpersonal and verbal communication abilities.</li> <li>Effective follow-up and issue resolution skills.</li> <li>Good project management and task prioritization.</li> <li>Strong technical knowledge of network and site-specific printers.</li> <li>Familiarity with RICOH products and electro-mechanical devices.</li> <li>Ability to read and comprehend technical manuals and documentation.</li> <li>Methodical problem-solving approach.</li> <li>Uses judgment to troubleshoot and determine service needs.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Office environment with standard lighting, ventilation, temperature, and noise.</li> <li>Internal and external contact with departments, customers, vendors, etc.</li> <li>Work assignments are varied; may require developing new solutions.</li> <li>Modest physical effort including walking, standing, bending, and lifting up to 50 lbs.</li> <li>High dexterity required for using hand tools and working with small components.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Print Support Specialist

<div> <div> Job Title: Area Customer Service Coordinator <div> Summary: <div> Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <div> <div> Roles and Responsibilities: <div> Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. <div> Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. <div> Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. <div> Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. <div> <div> Qualifications Must Have: <div> High school diploma with at least 12 months of relevant work experience <div> Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. <div> Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. <div> <div> Qualifications Nice to Have: <div> Additional education beyond high school is encouraged. <div> Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. <div> Demonstrated with prior experience in customer service or related fields. <div> Commitment to personal growth and accountability through ongoing education and development opportunities. <div> <div> In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <div> <div> </div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Area Customer Service Coordinator

<div> Field Representative II, MS Onsite Technical Support Position Profile May perform one or more of the following for high-end equipment (segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. Job Duties and Responsibilities<ul> <li>Follows Ricoh Service Excellence performance requirements.</li> <li>Responsible for functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.</li> <li>Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately and on time.</li> <li>Meets deadlines by working at a quick and steady pace while maintaining quality and error-free work.</li> <li>Meets productivity standards established by the facility.</li> <li>Maintains all required reporting tools.</li> <li>Calibrates equipment to ensure color and quality match originals.</li> <li>Transfers files electronically from the network to color equipment.</li> <li>Produces error-free work using duplication equipment.</li> <li>Maximizes print performance by performing multiple functions simultaneously.</li> <li>Troubleshoots hardware and software issues.</li> <li>Maintains machine performance by resolving simple problems and understanding machine codes.</li> <li>Maintains a professional appearance and a clean, organized work area.</li> <li>Orders and maintains inventory of equipment parts.</li> <li>Meets attendance standards by being punctual and working scheduled hours and required overtime.</li> <li>Organizes jobs by validating job names and numbers, reading instructions, and preparing supplies.</li> <li>Performs servicing and repair procedures including diagnostics, installation, removal, and retrofits on complex office products.</li> <li>Demonstrates digital competencies for assigned products.</li> <li>Troubleshoots and repairs or replaces equipment components.</li> <li>Completes technical training on new equipment.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications)<ul> <li>High school diploma or equivalent required.</li> <li>Minimum of 3 years of related experience required; 5 years preferred.</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Excellent customer service skills.</li> <li>Good organizational and prioritization skills.</li> <li>Ability to use, calibrate, and troubleshoot office and complex technical equipment.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically an office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Work assignments are diversified and require interpreting, comprehending, and applying complex material and instructions.</li> <li>Some physical effort required; mostly sedentary but includes walking, standing, bending, reaching, and lifting or carrying objects up to 50 lbs.</li> <li>Moderate dexterity required, including use of calculators, keyboards, hand tools, and coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence

Print Production and Mail Specialist

<div> Specialist II, Technical Operations POSITION PROFILE The Specialist II Technical Operations Role is a level 1/level 2 support role for MS Offsite Print and Mail operations. They will be a resource for Production Managers on technical matters concerning production printing, rendering and support for all applications associated with the RPD (Ricoh Process Director) application engine. JOB DUTIES AND RESPONSIBILITIES &bull; Data processing to include error handling, SFTP transport, special handling including but not limited to Pulls, deletes, file error correction, and customer support. &bull; Work with MS Offsite locations and developers to support implementation of new upgrades to RPD and associated applications to meet client requests/change &bull; Partner with Sales Rep's to sell S2F services, post processing, EDD and determine client need &bull; Work with MS Offsite Leadership team to support client changes, onboarding, and print tests. &bull; Assist the Operations Team in determining how to correct production errors in order to produce the best quality product for the client. QUALIFICATIONS (Education, Experience, and Certifications) &bull; Completion of a four-year degree or related field or equivalent experience &bull; Strong verbal and written communication skills &bull; Self Motivation &bull; Able to work independently with little direct supervision &bull; Project Management skills &bull; Outstanding customer service skills including ability to follow-up. KNOWLEDGE, SKILLS AND ABILITIES &bull; Knowledge of Javascript and related script languages &bull; 2 years experience or related Tech support/processing &bull; Working knowledge of databases and data processing. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information. &bull; Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Specialist II, Technical Operations

<div> Warehouse Site Coordinator <div> POSITION PROFILE <div> Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including shipping & receiving, and Mail services. Forklift experience is required for this role <div> Job Duties and Responsibilities<ul> <li>Responsible for daily operations of a mail room, and Shipping and Receiving</li> <li>May be responsible for: Shipping & Receiving, Delivering and Processing of Mail.</li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Responsible for effective implementation and management of RICOH Service Excellence Programs.</li> <li>Understands how to operate the required equipment/software efficiently to achieve service level agreements.</li> <li>Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.</li> <li>May include interaction with contracted vendors, facility management, and occupants.</li> <li>Coordinating of shipments for customers and between Milwaukee and Mequon facilities</li> <li>Operating industrialized power equipment (fork truck) to load, unload, and move shipments</li> <li>Maintain, notify and distribute packages in various location with in the building.</li> <li>Routine (several times a day) monitoring of packages to ensure areas are clean tidy and items are removed promptly</li> <li>Assist Fleet Manager with toner distribution and escorting technicians to printers.</li> <li>Completing logs for incoming and outgoing packages and skids using our TRAC system and customer provide spreadsheet.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires:<ul> <li>High school or GED is required.</li> <li>1+ years of experience in a related field (B2B and/or technical).</li> <li>Previous 1+ year Customer facing work experience required.</li> <li>Demonstrated knowledge and understanding of technology.</li> </ul>KNOWLEDGE, Skills And Abilities<ul> <li>Tactical thought processing.</li> <li>Ability to present to a small group.</li> <li>Moderate Problem-Solving Skills.</li> <li>Basic Customer Service skills.</li> <li>Basic Technical aptitude.</li> <li>Basic Written and Verbal Communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data, and instruction; prepare, provide and convey diversified information.</li> <li>Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. </div></div></div></div>

Warehouse Fulfillment Specialist

<div> Senior Associate, Facilities Services Position Profile The Senior Associate, Facilities Services is responsible for supporting the daily operations of an assigned facility. This includes performing weekly building inspections, handling minor maintenance tasks, moving furniture and boxes, and setting up conference rooms for presentations. The ideal candidate will be customer service-driven and have a strong attention to detail. Key Responsibilities Conference Room Setups Set up tables, chairs, and audiovisual (A/V) equipment according to scheduled meetings and established guidelines. Clear out items left from previous meetings (e.g., papers, bottles). Follow conference room presentation standards and setup guides. Report and troubleshoot A/V issues, including telephones and conference phones. Deliver and retrieve equipment across campus; ensure functionality before use. Train users on built-in A/V equipment and assist with operations during meetings. Respond to real-time A/V setup changes via radio communication. Confirm completion of room setup adjustments with Coordinator. Operations and Service Requests Fulfill service requests, including but not limited to: Key deliveries Internal box moves Furniture relocation Grid movements Assembly of racks, fixtures, and forms Track and prioritize service tasks and manage related inventory. Coordinate deliveries and pickups while following building access protocols. Conduct weekly building inspections using a defined checklist. Keep all storage and supply closets organized. Deploy and remove rain mats based on weather conditions. Inter-Office Moves Distribute moving boxes and labels per instructions. Assist vendors with relocating computer equipment and boxes. Collect and clear empty boxes post-move. Perform other duties as assigned. Qualifications Education, Experience & Certifications High School Diploma or equivalent required Valid Driver's License required Ability to walk, stand, kneel, and lift up to 50 lbs Knowledge, Skills & Abilities Excellent customer service skills Flexible and strong team player Clear understanding of written and verbal instructions Ability to work independently across diverse customer groups Strong organizational and time management skills Proficient in basic PC and office tasks (e.g., reports, forms, tracking work orders) Working Conditions & Physical Demands Work is performed in office, warehouse, or outdoor environments Adequate lighting, temperature, and ventilation Requires physical effort, including walking, bending, standing, reaching, and lifting up to 50 lbs May involve use of warehouse equipment such as forklifts The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Senior Associate, Facilities Services

Site Coordinator POSITION PROFILE Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. Job Duties and Responsibilities<ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility including: <ul> <li>Operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail</li> </ul></li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Responsible for effective implementation and management of RICOH Service Excellence Programs.</li> <li>Understands how to operate the required equipment/software efficiently to achieve service level agreements.</li> <li>Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.</li> <li>May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, lending support as required.</li> <li>May include interaction with contracted vendors, facility management, and occupants.</li> <li>May be responsible for office-supply inventory re-ordering.</li> <li>May be responsible for Conference room coordination and A/V equipment resource management.</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.</li> <li>Ensures financial responsibilities are met.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires:<ul> <li>High school or GED is required.</li> <li>1+ years of experience in a related field (B2B and/or technical).</li> <li>Previous 1+ year Customer facing work experience required.</li> <li>Demonstrated knowledge and understanding of technology.</li> </ul>KNOWLEDGE, Skills, and Abilities<ul> <li>Tactical thought processing.</li> <li>Ability to present to a small group.</li> <li>Moderate Problem-Solving Skills.</li> <li>Basic Customer Service skills.</li> <li>Basic Technical aptitude.</li> <li>Basic Written and Verbal Communication skills.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.</li> <li>Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).</li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Site Coordinator

<div> Field Specialist I, Advanced - Position Overview Serve as a key technical resource, responsible for the configuration, deployment, and ongoing support of IT systems-including laptops, desktops, peripherals, and networking hardware. Act as a trusted liaison between users, technical teams, and vendors to ensure high-quality IT service delivery, system upgrades, and innovation support. <div> Core Responsibilities Configure, install, and maintain workstations, laptops, printers, and peripheral devices. Create and manage computer imaging processes, operating systems, and application deployment. Provide remote access support for home-based users, including VPNs and connectivity tools. Offer desk-side and remote troubleshooting for Windows OS, servers, virtualization (VMware/Microsoft), and network hardware. Interface with vendors to resolve hardware/software issues and coordinate timely resolutions. Administer virus protection systems and conduct routine patching and updates. Lead or support IT projects and software/hardware rollouts; ensure tasks meet project deadlines. Collaborate with IT teams to deploy new technologies, share knowledge, and maintain documentation. Monitor Help Desk tickets, deliver excellent customer service, and escalate complex cases when necessary. Maintain certifications and engage in ongoing technical training relevant to field services. <div> Preferred Qualifications Education: Bachelor's degree or equivalent professional experience. Certifications: A+, Network+, Security+ (Microsoft and VMware certifications preferred). Experience: 2-4 years of field service experience strongly preferred. Technical Skills: Proficiency in Windows OS, Windows Server, Active Directory, and group policy. Familiarity with virtualization platforms (VMware/Hyper-V). Knowledge of cloud platforms (Office 365, Hosted VoIP/Desktop, SaaS tools). Exposure to networking (switches, routers, firewalls, VoIP systems). ITIL knowledge or certification is a plus. <div> Soft Skills Strong interpersonal, communication, and analytical skills. Proven time management, organization, and customer service capabilities. Ability to work independently, lead projects, and adapt to changing environments. </div></div></div></div>

Field Specialist I, Advanced

Mailroom Courier

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. &bull; Maintain meticulous records, manage inventory, and calculate charges for services rendered. &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: &bull; High school diploma or GED, coupled with minimum one year of relevant work experience. &bull; Proficiency in basic computer skills, including MS Office Suite. &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: &bull; Previous experience in copy jobs or related fields. &bull; Basic knowledge of electronics and copier equipment repair. &bull; Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Copy and Print Specialist

<div> Principal Analyst, ERP POSITION PROFILE Job Summary: As a Principal Analyst for Finance IT at Ricoh, you will scope and lead large projects, working closely with the architecture and development teams to deliver solutions for financial modules, primarily OLFM, and including Payables, General Ledger, Fixed Assets, and Cash Management with a focus on SLA. You will work under the general direction of a director or Senior Technology Manager, providing expertise and technical guidance backed by an in-depth cross-functional understanding of the applications and/or architecture. This expert/lead functional role requires prior implementation experience with Oracle R12 Financials, especially Subledger Accounting and OLFM. Cloud experience is highly desirable. Job Duties and Responsibilities:<ul> <li>Lead functional analysis, gap identification, and requirements definition for large projects.</li> <li>Provide in-depth functional/application expertise, including quality reviews on design and testing.</li> <li>Offer cross-functional expertise around the assigned function.</li> <li>Recommend alternatives to business challenges.</li> <li>Partner with business leaders to understand strategy and challenges, define requirements, and implement new processes.</li> <li>Communicate and coordinate with team leads, business leadership, and Project Manager to ensure integration across the enterprise.</li> <li>Execute projects and initiatives in compliance with defined processes and controls.</li> <li>Monitor critical path activities and resolve or escalate issues as needed.</li> <li>Drive the design and implementation of new business processes with required system configuration.</li> <li>Stay abreast of the latest tools, applications, and techniques in the assigned area.</li> <li>Recommend approaches to business problems, consult on technology challenges, and implement cross-functional solutions.</li> <li>Participate in decision-making around technology strategy, analyze technical viability, and guide complex project delivery.</li> <li>Perform other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications):<ul> <li>Bachelor's or Master's Degree in Information Technology or Accounting field.</li> <li>Minimum of 9 years of experience in Information Technology.</li> <li>Minimum of 7 years of experience in gathering requirements and documentation.</li> <li>Minimum of 7 years of experience in testing and defect management.</li> <li>Minimum of 5 years of experience leading complex IT projects.</li> <li>Experience managing large to medium-sized projects that span the company enterprise.</li> <li>Proven ability to coordinate and drive cross-functional discussions.</li> <li>Experience establishing and maintaining relationships with senior-level stakeholders.</li> <li>Working knowledge of ERP technologies (preferably Oracle eBusiness Suite) and Sales solutions such as SFA and CRM.</li> <li>Hands-on experience in gathering requirements, driving design, and owning solutions end-to-end.</li> <li>Familiarity with Sales, Order to Cash lifecycle.</li> <li>Experience negotiating competing or conflicting business requests.</li> <li>PMP certification is a plus.</li> </ul>Knowledge, Skills, and Abilities:<ul> <li>Ability to interpret business needs and create complex solutions.</li> <li>Conduct research on best practices and document solutions.</li> <li>Effective communication skills at multiple levels, including negotiation.</li> <li>Facilitation skills for organizing, conducting, and documenting meetings.</li> <li>Ability to communicate technical and procedural information clearly.</li> <li>Conflict resolution skills and ability to escalate unresolved issues.</li> <li>Customer service and interpersonal skills; motivated and team-oriented.</li> <li>Ability to prioritize multiple tasks and projects; organized and dependable.</li> <li>Ability to work in a fast-paced and changing environment.</li> <li>Ability to create, modify, and execute complex project plans with little direction.</li> <li>Strategic thinker with the courage to challenge requests and inspire collaboration.</li> <li>Strong delegation skills and quick decision-making.</li> </ul>Working Conditions, Mental and Physical Demands:<ul> <li>Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level.</li> <li>Diversified work assignments requiring interpretation, comprehension, and application of complex material, data, and instruction.</li> <li>Minimal physical effort required; mostly sedentary work with occasional walking, standing, bending, reaching, lifting, or carrying objects typically less than 10 lbs.</li> <li>Moderate dexterity required for basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul>The above statements describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. </div>

Senior Field Representative, Field Services Support

Specialist I, Customer Engineering

Senior Field Representative, Field Services Support

Specialist I, Customer Engineering

Specialist I, Customer Engineering

Specialist I, Customer Engineering

Site Manager

Senior Field Representative, Field Services Support

Print Support Specialist

Area Customer Service Coordinator

Print Support Specialist

Print Production and Mail Specialist

Specialist II, Technical Operations

Warehouse Fulfillment Specialist

Senior Associate, Facilities Services

Site Coordinator

Field Specialist I, Advanced

Mailroom Courier

Copy and Print Specialist

Principal Analyst - Oracle LFM

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