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Field Specialist I, Advanced CIP Position Profile <br>This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned.<br>Job Duties and Responsibilities Technical <ul> <li>Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.</li> <li>Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.</li> <li>Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.</li> <li>Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.</li> <li>Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.</li> </ul>Customer Services <ul> <li>Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.</li> <li>Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule.</li> <li>Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.</li> </ul>Manage Workload <ul> <li>Effectively executes all required workload management and call handling procedures, using current field call management requirements.</li> <li>Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.</li> </ul>Administrative <ul> <li>Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.</li> <li>Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.</li> <li>Performs administrative duties as assigned including maintaining required logs, processes and reports.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Accounts for all time and activity by recording information through the proper tracking system.</li> <li>Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.</li> </ul>Results <ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications) <ul> <li>Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.</li> <li>Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.</li> <li>Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.</li> <li>Follow this link for the certification requirement document: https://rworld.ricoh-usa.com/docs/DOC-766716</li> </ul>Knowledge, Skills and Abilities <ul> <li>Goal orientated, self-motivated and committed to ongoing self-development and the development of others.</li> <li>Effectively handles information of a highly confidential nature.</li> <li>Possesses advanced multi-tasking and prioritizing skills.</li> <li>Identifies problems, opportunities and develops solutions.</li> <li>Possesses required organizational, interpersonal, and verbal communication skills.</li> <li>Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.</li> <li>Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and/or systems.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times.</li> <li>Occasional overnight travel may be required.</li> <li>May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.</li> <li>Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> <li>Shift work, overtime, stand-by and/or on-call may be required.</li> <li>Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers.</li> </ul><b>Note:</b> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br>

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Field Specialist I, Advanced CIP

<div> <b>POSITION PROFILE</b> <br>The Field Representative II is responsible for providing daily support, service, repair, and ensuring ongoing availability of RICOH-managed devices within a designated geographic territory.<br> <br>This role responds to customer service requests, device alerts, technical support needs, and training requirements with a strong focus on customer experience. Responsibilities include device installation, setup, preventative maintenance, and routine servicing of RICOH and third-party printers, multifunction devices, and other Service Advantage assets (e.g., thermal printers, lockers, robots).<br> <br>Duties may also include printer hardware procurement and management of on-site parts and consumables inventory.<br><b>JOB DUTIES AND RESPONSIBILITIES</b> <ul> <li>Ensure all service level agreements (SLAs) between RICOH and the customer are met.</li> <li>Respond to customer support requests and resolve issues quickly, accurately, and professionally.</li> <li>Maintain an accurate asset list and device locations using fleet management tools and databases.</li> <li>Replenish and replace consumables and supplies at assigned locations.</li> <li>Monitor device service and supply alerts daily; resolve requests to maintain SLA-required availability.</li> <li>Support fleet-optimization efforts by identifying over-/under-utilized, frequently serviced, and exception devices.</li> <li>Provide training to end users on equipment features and functionality.</li> <li>Perform full-scope servicing and repairs, including troubleshooting, diagnostics, installation, component replacement, hot swaps, removal, and retrofits.</li> <li>Document all service calls using RICOH OFSC and customer systems as applicable.</li> <li>Use available support resources to minimize field dispatch; escalate issues to Level 2 when needed.</li> <li>Proactively communicate problem-resolution status to customers.</li> <li>Provide end-user remote-access guidance and document troubleshooting details thoroughly.</li> <li>Assist with hot-swap tasks, including providing jack numbers, IP addresses, and coordinating device remapping.</li> <li>Report to proper channels any network, workstation, or application issues supported by the customer.</li> <li>Perform basic and advanced installations, including IP setup, driver downloads, and customer training.</li> <li>Follow the IMACD process and coordinate tasks while communicating status updates promptly.</li> <li>Move desktop printers only when approved through the SR process.</li> <li>Maintain adequate inventory levels for supplies and ensure they meet device-volume requirements.</li> <li>Order supplies and maintain correct PAR (Periodic Automatic Replacement) levels.</li> <li>Return unused or excess RICOH-owned supplies as required.</li> <li>Manage on-site hardware inventory and hot-swap inventory.</li> <li>Document and report all fleet meter reads.</li> <li>Complete technical training on new equipment as assigned.</li> <li>Support inventory and implementation projects.</li> <li>Complete all administrative tasks accurately and on time.</li> <li>Maintain a professional appearance and positive demeanor.</li> <li>Perform other duties as assigned.</li> </ul><b>QUALIFICATIONS (Education, Experience, Certifications)</b> <br>Typically requires:<ul> <li>High School Diploma (or equivalent); additional education preferred.</li> <li>IT Help Desk Support experience (application & hardware support) preferred.</li> <li>Technical training and certifications; <b>HP certifications strongly preferred</b>.</li> <li>Completion of Ricoh Learning Institute coursework within the timeframe set by management.</li> </ul><b>KNOWLEDGE, SKILLS & ABILITIES</b> <ul> <li>Excellent customer service skills.</li> <li>Strong interpersonal and verbal communication skills.</li> <li>Ability to follow up to ensure full issue resolution.</li> <li>Strong project-management and task-prioritization abilities.</li> <li>Strong technical knowledge of network and site-specific printers.</li> <li>Strong understanding of RICOH products.</li> <li>Working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital systems.</li> <li>Methodical problem-solving skills.</li> <li>Ability to read and understand technical manuals, part books, and related documentation.</li> <li>Ability to follow established guidelines with limited judgment, particularly when troubleshooting and determining service needs.</li> </ul><b>WORKING CONDITIONS, MENTAL & PHYSICAL DEMANDS</b> <ul> <li>Works primarily in an office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Requires internal communication with other departments and external interaction with customers, agencies, vendors, etc.</li> <li>Work assignments vary; past precedents guide resolution, though new alternatives may be developed.</li> <li>Requires modest physical effort, including walking, standing, bending, reaching, lifting items up to 50 lbs.</li> <li>Requires frequent use of hand tools (screwdrivers, pliers, wrenches, testing equipment) with emphasis on fine-motor skills for small mechanical/electronic components.</li> </ul><b>Note:</b><br> The above statements describe the general nature and level of work performed for this role and are not intended to be an exhaustive list of all responsibilities, skills, or working conditions.<br> <br></div>

Print Support Specialist

<div> <br>a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }<br> <div>Lead Support Representative, Warehouse Position Profile <br>The Lead Support Representative is responsible for leading and directing a team of warehouse associates and forklift drivers to ensure tasks and duties are completed accurately and efficiently. This role ensures all processes and procedures are followed and that work is completed according to established requirements. The position also assists in training warehouse associates and forklift drivers and serves as the direct backup to the Warehouse Supervisor.<br>Job Duties and Responsibilities <ul> <li>Works with and supports the Warehouse Supervisor/Manager to plan and ensure work-related timelines and activities are met for the assigned functional area.</li> <li>Helps develop and support productivity and quality standards and ensures they are achieved.</li> <li>Assists in training assigned warehouse personnel, including warehouse associates, dispatchers, and forklift drivers.</li> <li>Is fully trained and knowledgeable in all procedures and processes within the functional area.</li> <li>Ensures all OSHA and company safety and security standards and guidelines are followed.</li> <li>Leads and directs team members in daily work activities.</li> <li>Identifies issues and recommends corrective actions when applicable.</li> <li>Possesses fundamental supervisory skills and provides limited management coverage in the absence of the Warehouse Supervisor.</li> <li>Communicates with and supports internal and external customers as required.</li> <li>Demonstrates fundamental administrative skills and ensures all paperwork is properly controlled and processed.</li> <li>Efficiently operates all material handling and dock equipment required for job responsibilities.</li> <li>Is proficient with all systems and equipment required for the role, including PCs, scanners, manifest systems, and WMS.</li> <li>Demonstrates system and process troubleshooting skills to identify, communicate, and resolve issues.</li> <li>Displays organizational knowledge of the size, scope, and departmental interactions within a Regional Distribution Warehouse.</li> <li>Provides assistance to other functional areas as needed.</li> <li>Meets productivity and quality standards as outlined by management and remains focused on continuous improvement.</li> <li>Performs physical work as required.</li> <li>Financial Responsibility: May be involved in managing daily transactional and inventory volumes exceeding $5M.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) <ul> <li>High school diploma or equivalent is required.</li> <li>Experience with Warehouse Management Systems (WMS) is preferred.</li> <li>Basic knowledge of computer hardware and ERP platforms is preferred.</li> <li>Knowledge of Microsoft Office and other office productivity tools is preferred.</li> <li>Must possess a current Forklift Certification.</li> <li>Must have adequate reading and math skills and the ability to write legibly.</li> <li>Ability to drive 5S initiatives and daily production goals in support of warehouse leadership objectives.</li> <li>Must be physically capable of performing assigned tasks, including walking, standing, bending, and reaching for extended periods, and lifting up to 100 pounds.</li> <li>Minimum of four (4) years of warehouse experience, or three (3) years within the organization, is required.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Strong verbal and written communication skills.</li> <li>Ability to listen effectively and provide clear direction.</li> <li>Demonstrated leadership skills with the ability to develop and motivate a team to achieve goals.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Work is typically performed in a warehouse environment with adequate lighting and ventilation and a normal range of temperature and noise levels.</li> <li>Assignments are varied and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare and communicate diversified information.</li> <li>Physical effort is required, including lifting tool cases and equipment weighing up to 100 pounds, and moving wheeled objects weighing up to 700 pounds.</li> <li>Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.</li> <li>Overtime or work outside of normal business hours may be required as operational needs arise.</li> </ul><b>Disclaimer:</b><br> The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.<br><br></div></div>

Lead Support Representative, Warehouse

<strong>Job Title: </strong>Senior On-Site Service Specialist<br><br><strong>Summary: </strong>Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br> pivotal role in transforming our clients' experience through top-notch operations support. You will <br> engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br> tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br> troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br> &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br> efficiency.<br> &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br> resolution.<br> &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br> and managing job requests.<br> &bull; Maintain meticulous records, manage inventory, and calculate charges for services <br> rendered.<br> &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br> various building functions.<br> &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br> and reception duties.<br> &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br> ensuring a secure work environment.<br><br><strong>Qualifications Must Have:</strong><br> &bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br> &bull; Proficiency in basic computer skills, including MS Office Suite.<br> &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br> environment.<br><br><strong>Qualifications Nice to Have:</strong><br> &bull; Previous experience in copy jobs or related fields.<br> &bull; Basic knowledge of electronics and copier equipment repair.<br> &bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br> you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br> in shaping the future of service excellence<br>

Document Scanning Specialist

<div><br><br><b>Site Manager, Production & Fulfillment Operations</b><br><br><b>Job Description</b><br><br><b>POSITION PROFILE</b><br><br>The Site Manager (SM) supervises day-to-day production and fulfillment operations at MS sites, ensuring all processes, staff, and customer requirements are managed effectively. This position is responsible for developing, implementing, and reviewing operational procedures, managing invoicing activities, and maintaining strong customer relationships to ensure service expectations are met.<br><br>The SM oversees <b>13+ employees</b> or <b>$80K+ in monthly service revenue</b> at a single site. After ensuring all Service Level Agreements (SLAs) are met, the SM partners with the customer to improve business processes through workflow optimization and use of <b>Ricoh Process Director</b>.<br><br>This position requires strong IT familiarity and an in-depth understanding of the client's environment, enabling effective communication with the customer's IT resources. The SM also communicates business process opportunities to Sales and Professional Services, and supports the setup and management of additional production print customers.<br><br><b>JOB DUTIES AND RESPONSIBILITIES</b><ul><li>Routinely demonstrates and fosters a helpful, positive work culture.</li><li>Encourages and builds positive working relationships with coworkers and external vendors.</li><li>Maintains relationship with the Post Office.</li><li>Maintains and evaluates 3rd-party vendor relationships for cost savings and deliverables.</li><li>Conducts themselves as the public face of the company in alignment with Ricoh's Code of Ethics.</li><li>Ensures effective implementation and management of <b>Ricoh Service Excellence</b>.</li><li>Achieves shift profitability by supervising cost-efficient use of materials and supplies.</li><li>Manages labor percentages to meet organizational standards for production and quality control.</li><li>Meets quality and deadline standards through effective job scheduling.</li><li>Maintains daily customer contact within MS and as needed within BIS.</li><li>Provides training on workflows and machine operations.</li><li>Ensures operational quality by supporting audit and deadline-compliance goals.</li><li>Ensures compliance with Federal Regulatory requirements and Customer SLAs.</li><li>Improves employee retention by meeting turnover and tenure goals.</li><li>Maintains efficient workflow by holding direct reports accountable for quality and efficiency.</li><li>Improves operational consistency by implementing company procedures.</li><li>Ensures proper staffing levels by aligning employee skills with production demands.</li><li>Recommends solution configurations to Sales and customers.</li><li>Acts as a workflow consultant to support business process improvements.</li><li>Facilitates resolution of pricing, orders-in, and invoicing issues by collaborating with Sales.</li><li>Motivates employees and recognizes their accomplishments in a timely manner.</li><li>Clearly communicates expectations and consequences; trains, cross-trains, coaches, counsels, directs, and evaluates staff to increase productivity and quality.</li><li>Completes site reports and required paperwork.</li><li>Performs other duties as assigned.</li></ul><b>QUALIFICATIONS (Education, Experience & Certifications)</b><br><br><b>Typically Requires:</b><ul><li>High school diploma or GED.</li><li><b>3+ years of experience</b> in a related field.</li><li><b>1+ year of experience managing</b> a production and/or customer-service-oriented team.</li><li>Experience delivering classroom and/or informal training sessions.</li><li>Experience operating advanced production equipment;<br>continuous-form print and mail-insertion familiarity is highly desired.</li></ul><b>KNOWLEDGE, SKILLS & ABILITIES</b><ul><li>Detail-oriented with strong problem-solving skills.</li><li>Ability to effectively handle challenging customer situations.</li><li>Ability to identify innovative solutions in complex environments.</li><li>Excellent verbal and written communication skills in both positive and negative circumstances.</li><li>Ability to communicate effectively with all levels of management, employees, vendors, and customers.</li><li>Ability to review general instructions and provide clear, diversified information.</li><li>Strong teamwork focus with ability to maintain productive relationships across departments.</li><li>Ability to adapt to changing situations and environments.</li><li>High degree of flexibility, motivation, and sense of urgency.</li><li>Self-directed with strong initiative.</li><li>Ability to motivate individuals and groups.</li><li>Ability to set goals and prioritize realistic objectives.</li><li>Proficiency in standard business software applications.</li><li>Ability to stay current on industry technology and trends.</li></ul><b>WORKING CONDITIONS, MENTAL & PHYSICAL DEMANDS</b><ul><li>Works in a typical office environment with normal lighting, ventilation, temperature, and noise levels.</li><li>Handles diversified assignments requiring interpretation of complex materials and data.</li><li>Some physical activity required: standing, walking, bending, stretching, climbing, and lifting/moving items up to <b>50 lbs</b>.</li><li>Requires moderate dexterity involving regular use of hand tools, calculators, keyboards, and coordinated eye/hand movements.</li></ul><b>Note:</b><br>The above statements describe the general nature and level of work expected in this role and are not an exhaustive list of all responsibilities, skills, or working conditions.<br><br></div>

Site Manager, Production & Fulfillment Operations

<div> <div> <br> <b>Job Title:</b> Site Leader <br> <br> <div> <br> <b>Summary:</b> As the Site Leader, you play a pivotal role in the daily operations of our small-site, embodying a beacon of support and guidance for our dedicated team. Your mission includes ensuring seamless facility operations, maintaining profitability, and exceeding customer service expectations. You serve as the primary point of contact for both our valued customers and internal stakeholders, ensuring smooth contract compliance and addressing any concerns with warmth and efficiency. <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Oversee daily operations with an eye towards innovation and future trends, leveraging data-driven insights to guide decision-making. </li> </ul> <div> <ul> <li> Serve as the primary point of contact for customer issues, maintaining contract compliance and service excellence while embodying an energetic and service-oriented approach. </li> </ul> <div> <ul> <li> Drive efficiency and satisfaction through open-minded and authentic leadership, adapting to evolving challenges with adaptability and accountability. </li> </ul> <div> <ul> <li> Mentor and empower a diverse team with an energetic and accountable approach, providing guidance on job assignments, schedules, and support. </li> </ul> <div> <ul> <li> Tackle challenges head-on, demonstrating adaptability and open-mindedness in analyzing and resolving issues while upholding our commitment to service level agreements. </li> </ul> <div> <ul> <li> Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources while coordinating logistics for conference rooms and AV equipment. </li> </ul> <div> <ul> <li> Ensure accurate and timely completion of administrative tasks, utilizing data-driven insights to streamline processes and enhance operational efficiency. </li> </ul> <div> <ul> <li> Provide flexible support to other departments and vendors as needed, demonstrating adaptability and an authentic commitment to service excellence. </li> </ul> <div> <br> <b>Qualifications (Must Have):</b> <br> <br> <div> <ul> <li> High school diploma or GED. </li> </ul> <div> <ul> <li> A minimum of 2 years of experience in a related field. </li> </ul> <div> <ul> <li> Demonstrated proficiency in technology and customer-facing roles. </li> </ul> <div> <ul> <li> Exceptional communication skills, both written and verbal. </li> </ul> <div> <ul> <li> A passion for delivering exceptional customer service and driving team success. </li> </ul> <div> <br> <b>Qualifications (Nice to Have):</b> <br> <br> <div> <ul> <li> Previous experience in a leadership or supervisory role. </li> </ul> <div> <ul> <li> Strong preference for previous training experience. </li> </ul> <div> <div> <ul> <li> Familiarity with B2B environments and technical processes. </li> </ul> <div> <ul> <li> Advanced technical aptitude and problem-solving skills. </li> </ul> <div> <br> In this role, you will shape the future of our small-site operations and make a meaningful impact on our customers and team alike. If you are ready to embark on a journey of growth and fulfillment, we invite you to apply and become a cornerstone of our success today. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Site Leader - Mailroom and Print Services

<div> <div> <br><strong>Job Title:</strong> Site Leader, Legal <br> <br> <div> <br><strong>Three Sentence Summary: </strong>Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. <br> <br> <div> <br><strong>Roles and Responsibilities:</strong> <br> <br> <div> <ul> <li>Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. </li> </ul> <div> <ul> <li>Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. </li> </ul> <div> <ul> <li>Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. </li> </ul> <div> <ul> <li>Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources. </li> </ul> <div> <ul> <li>Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. </li> </ul> <div> <ul> <li>Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. </li> </ul> <div> <ul> <li>Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. </li> </ul> <div> <br><strong>Qualifications (Must Have):</strong> <br> <br> <div> <ul> <li>High school diploma or GED. </li> </ul> <div> <ul> <li>Minimum of 2 years' experience in the legal industry. </li> </ul> <div> <ul> <li>Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. </li> </ul> <div> <ul> <li>Excellent organizational skills and the ability to lead and train employees effectively. </li> </ul> <div> <br><strong>Qualifications (Nice to Have):</strong> <br> <br> <div> <ul> <li>Experience in delivering classroom or informal training sessions. </li> </ul> <div> <ul> <li>Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). </li> </ul> <div> <ul> <li>Familiarity with different types of law and legal departments. </li> </ul> <div> <ul> <li>Proficiency in operating advanced machinery for complex jobs.</li> </ul> <div> <br>If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth. <br> <br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Services and Print Production Lead

<strong>Job Title:</strong> Senior On-Site Service Specialist<br><br><strong>Summary:</strong> Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br> pivotal role in transforming our clients' experience through top-notch operations support. You will <br> engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br> tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br> troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br> &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br> efficiency.<br> &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br> resolution.<br> &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br> and managing job requests.<br> &bull; Maintain meticulous records, manage inventory, and calculate charges for services <br> rendered.<br> &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br> various building functions.<br> &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br> and reception duties.<br> &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br> ensuring a secure work environment.<br> <br><strong>Qualifications Must Have:</strong><br> &bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br> &bull; Proficiency in basic computer skills, including MS Office Suite.<br> &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br> environment.<br><br><strong>Qualifications Nice to Have:</strong><br> &bull; Previous experience in copy jobs or related fields.<br> &bull; Basic knowledge of electronics and copier equipment repair.<br> &bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br> you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br> in shaping the future of service excellence<br>

Mailroom Specialist

<div> <br> <br> <div> <b>Architect, Systems Services Design</b> <br><b>Job Description</b><br><b>POSITION PROFILE</b> <br>The Architect, Systems Services Design is responsible for ongoing review and optimization of business processes, identifying workflow efficiencies, and recommending enhancements to improve service delivery. This role actively monitors departmental operations, collaborates with leadership to enhance processes, and develops new workflows to support service-advantage clients. The position also serves as a liaison between business leaders, end users, software engineers, and developers-supporting discovery, design, implementation, and continuous improvement of systems and applications.<br><b>JOB DUTIES AND RESPONSIBILITIES</b> <ul> <li>Reconcile user requirements with engineering constraints.</li> <li>Develop, document, communicate, and enforce policies for standardizing systems and software.</li> <li>Design and implement short- and long-term strategic goals for managing and maintaining systems and software.</li> <li>Develop, document, and communicate workflows.</li> <li>Develop and execute test plans to evaluate infrastructure and system performance; report findings and recommend improvements.</li> <li>Model business and system processes using use-case scenarios, workflow diagrams, and data models.</li> <li>Develop, document, and communicate plans for strategic investment in systems architecture, including cost-reduction analysis.</li> <li>Organize training to improve employee skills and support organizational growth.</li> <li>Create and maintain compliance-architecture methods such as metadata management, change control, and data storage.</li> <li>Perform User Acceptance Testing (UAT) within development sprints across platforms.</li> <li>Document procedures following Knowledge-Centered Service (KCS) standards.</li> <li>Develop applications and web solutions aligned with organizational objectives.</li> <li>Recommend performance and functionality enhancements for system development and perform daily system administration, including system upgrades.</li> <li>Create requirements documentation. <ul> <li>Perform and coordinate system testing (in and out of QC environments).</li> <li>Perform and coordinate data validation.</li> <li>Collect, extract, and analyze data from systems and subsystems to identify issues, define baselines, and highlight improvement opportunities.</li> </ul></li> <li>Perform user-maintenance activities, including user creation and access authorization.</li> <li>Interface with leadership and IT to ensure integrity of applications and subsystem interfaces.</li> <li>Design, develop, and manage reports for custom-built and commercial software applications.</li> <li>Recommend standardized processes and procedures to management.</li> </ul><b>QUALIFICATIONS (Education, Experience & Certifications)</b> <ul> <li>Bachelor's degree in Computer Science, Information Systems, or 4+ years of related experience/training-or equivalent combination of education and experience.</li> <li>3+ years of system administration experience.</li> <li>3+ years of customer support experience.</li> <li>Demonstrated integrity when handling sensitive company data.</li> <li>Proven adherence to policies and procedures.</li> <li>Certifications strongly preferred: <b>ITILv4, ServiceNow Admin, VCC Admin</b>.</li> <li>Proven ability to research emerging technologies, trends, standards, and products.</li> <li>Strong understanding of information-processing principles, lean process design, ITILv4, SDLC, and Agile Scrumban.</li> <li>Experience with ITSM, CSM, QM, WFM, Multichannel solutions (ServiceNow, Oracle, Five9 preferred).</li> <li>Experience designing workflows and utilizing APIs (preferred).</li> </ul><b>KNOWLEDGE, SKILLS & ABILITIES</b> <ul> <li>Exceptional analytical, conceptual, and problem-solving abilities.</li> <li>Hands-on experience with business requirements gathering and analysis.</li> <li>Experience performing end-user acceptance testing.</li> <li>Strong ability to prioritize and execute tasks in high-pressure environments.</li> <li>Excellent written and verbal communication skills.</li> <li>Strong interpersonal and consultative skills.</li> <li>Ability to work collaboratively in a team-oriented environment.</li> <li>Ability to handle confidential information, work independently, and meet deadlines.</li> <li>Ability to read and interpret business periodicals, journals, technical procedures, and regulations.</li> <li>Ability to create reports, business correspondence, and procedural documentation.</li> <li>Ability to present information and respond to questions from managers, clients, and customers.</li> <li>Advanced proficiency with database and spreadsheet functions, including formulas.</li> <li>Expert proficiency with MS Office (Excel, Word, PowerPoint, Access, Outlook).</li> <li>Expert knowledge of system-database sources and advanced data-query skills (MS Access, Oracle R&D Tool, etc.).</li> <li>Advanced project-lead abilities, including scheduling, meeting coordination, and full project lifecycle execution.</li> <li>Ability to train and mentor others.</li> <li>Strong project-management, analytical, and programming skills with a solution-oriented mindset.</li> </ul><b>WORKING CONDITIONS, MENTAL & PHYSICAL DEMANDS</b> <ul> <li>Works in a typical office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Occasional overnight travel required.</li> <li>Work involves diversified assignments; past precedents help guide problem-solving, though new alternatives may be developed.</li> <li>Requires moderate dexterity (calculator, keyboard, hand tools, eye-hand coordination).</li> <li>Minimal physical effort; work is primarily sedentary but may involve walking, standing, bending, reaching, and lifting items under 10 lbs (e.g., files, paperwork, small parts).</li> </ul><b>Note:</b> The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, duties, or working conditions associated with the role.<br><br></div></div>

Systems Architect, Service Design

<div> <br><strong>SW Engineer Support Intern </strong><br> <br><strong>Come Create at Ricoh</strong><br> <br>If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us during the summer of 2026 to help drive high-performance teams and our commitment to excellence.<br> <br>Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.<br> <br>During this internship, you will gain hands-on experience working with enterprise-grade production print software in a fast-paced support environment. You'll learn practical skills across system administration, troubleshooting, networking, and log analysis while working with real customer issues and live production workflows. Interns will have the opportunity to use a variety of tools and technologies, including Linux and Windows server environments, scripting utilities, log-parsing tools, virtualization platforms (VMware, Hyper-V), and standard industry support systems such as ticketing, monitoring, and documentation platforms.<br>You will work closely with senior support engineers who will provide guidance, mentorship, and training in structured problem-solving, technical communication, and enterprise support best practices. The role offers exposure to cross-functional collaboration with development, QA, and product teams, as well as a deep understanding of how mission-critical systems behave in real-world environments. This position is designed to help you build a broad and strong foundation of IT skills while contributing meaningful work to high-impact customer operations.<br> <br><strong>POSITION PROFILE</strong><br> <br>The Software Support Intern will work alongside experienced engineers to help diagnose, analyze, and document issues within mission-critical, high-performance print workflow systems. In this role, you'll gain hands-on exposure to real customer environments, learning how enterprise-scale software behaves in production and how support teams investigate complex issues across distributed systems. You'll play an active part in gathering diagnostic data, assisting with issue triage, and contributing to clear, well-structured documentation that supports both customers and senior engineering teams.<br><br>This internship provides a unique opportunity to develop a broad foundation of IT skills-including Linux and Windows server administration, system-level troubleshooting, technical communication, and structured problem-solving. You'll learn how different components across an enterprise environment work together, how to translate technical findings into customer-friendly explanations, and how professional support organizations collaborate with development teams to ensure software reliability. It's an ideal role for someone who wants to deepen their technical capabilities while learning how modern, high-availability systems are supported in the real world.<br><br><strong>JOB DUTIES AND RESPONSIBILITIES</strong><ul> <li>Supports the specific functional area on special projects. </li> <li>Works closely with assigned manager to learn and understand the diverse issues of the assigned function. </li> <li>Researches, provides analysis, and offers solutions relating to a variety of functional projects. </li> <li>Assists with daily activities of assigned function. </li> <li>May perform a variety of tasks at the direction of the management team. </li> <li>Performs other duties as assigned.</li> </ul><strong>QUALIFICATIONS (Education, Experience, and Certifications)</strong><ul> <li>Student must be currently enrolled in an accredited college or university. </li> <li>Student should be currently pursuing a degree in Computer Science, IT, Software Engineering, or related field.</li> <li>Student must have a cumulative GPA of 3.0 or higher.</li> <li>Student are to successfully complete all required screenings prior to hire.</li> </ul><strong>KNOWLEDGE, SKILLS AND ABILITIES</strong><br> <br> Required Skills: <ul> <li>Strong analytical and troubleshooting ability, with experience breaking down large, complex technical issues into manageable components and investigating system-level problems. </li> <li>Clear and disciplined documentation skills, including capturing detailed technical notes from conversations and turning them into concise, accurate issue reports. </li> <li>Effective technical communication, with the ability to understand developer-level explanations and translate them into plain, customer-friendly language. </li> <li>Hands-on server administration experience, with comfort using at least two of the following environments: Linux and Windows or AIX. </li> <li>Curiosity and willingness to learn, including following instructions, digging into unfamiliar issues, and asking questions to deepen technical understanding.</li> <li>Ability to quickly learn new tools, processes, and support workflows in a structured technical environment.</li> </ul> Preferred Skills: <ul> <li>Working knowledge of networking fundamentals, including TCP/IP, routing basics, and diagnosing connectivity or throughput issues in distributed systems. </li> <li>Experience or interest in datastream and log analysis, such as reviewing workflow streams, structured logs, or print datastreams to identify patterns and anomalies. </li> <li>Familiarity with scripting languages (Python, Bash, or PowerShell) for automating small tasks, parsing data, or assisting with troubleshooting workflows. </li> <li>Exposure to virtualization or container technologies like VMware, Hyper-V, or Docker, and an understanding of how applications behave in virtualized or containerized environments.</li> </ul><strong>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS</strong><ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction. </li> <li>Prepare, provide and convey diversified information. </li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). </li> <li>Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div>

SW Engineer Support Intern

<div> <br>On-Site Services Specialist<br><br>POSITION PROFILE <br>Provides operations functions in one or all of the following areas: operates duplicating equipment, performs associated copying tasks, scanning equipment, operate low to mid volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and first call response for customer site equipment. May also perform one of the following at entry level: bindery, Quality Control and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.<br><br>Job Duties and Responsibilities <ul> <li>Operate MS Office and Email systems</li> <li> Perform basic scanning responsibilities</li> <li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li> <li>Maintains records for management reports and inventories of supplies needed.</li> <li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li> <li>Performs furniture/conference room set up</li> <li>Performs Fulfillment functions</li> <li>Calculates charges for jobs performed and maintains logs.</li> <li>Responds to and coordinates all service calls required by customer.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li> <li>Maintains daily meter and service logs.</li> <li>May travel between customer's buildings.</li> <li>Answers customer questions regarding status or feasibility of job requests.</li> <li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li> <li>Performs duties related to the shipping and/or receiving of materials in a mailroom type environment</li> <li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include purging and archiving old documents.</li> <li>Understanding of Ricoh Services Portfolio & Technology</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications)<br> <br>Typically Required:<ul> <li>Requires high school diploma, GED, or equivalent work experience.</li> <li>Some related copy job experience is preferred.</li> <li>May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.</li> <li>Demonstrated competency in basic computer skills including proficiency in MS Office Suite.</li> </ul>KNOWLEDGE, Skills And Abilities <ul> <li>Technical aptitude with printers, copy and postage machines and other office equipment</li> <li>Good customer service skills</li> <li>Good organization skills</li> <li>Able to communicate effectively with internal and external customers</li> </ul>Working Conditions, MENTAL aND PHYSICAL DEMANDS<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction, prepare, provide and convey diversified information.</li> <li>Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.</li> <li>Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div>

Mail Courier

<div> <br>Production Print Executive<br><br>Position Profile <br>The Production Print Executive (PPE) is directly responsible for selling the full suite of Ricoh's solutions portfolio, Hardware, Software and Professional Services to both Graphic Communications / Commercial Print accounts and Enterprise accounts. The PPE will sell into a pre-defined account base consisting of both medium and large commercial print, direct mail, fulfillment centers and graphic arts accounts as well as corporate Enterprise accounts. To be successful the PPE must be focused to growing Ricoh market share within the assigned geographic territory.<br><br>Job Duties and Responsibilities<ul> <li>Responsible for spearheading RICOH's penetration and expansion in assigned geographic territory and accounts, through the development of a targeted customer strategy that includes customer segmentation, customer awareness activities and establishing a customer relationship.</li> <li>Win new business by aligning customer's business goals and objectives with Ricoh's Solutions portfolio including both hardware and services.</li> <li>Develop strategies to penetrate ZBA (zero base account) opportunities, including reference selling.</li> <li>Manages, protects and develops territory base by analyzing and developing solutions for new and existing customer business communication requirements. Supports strategies, products, and equipment within assigned territory.</li> <li>Acquires and grows client base by selling incremental solutions and services within their new base accounts</li> <li>Meet or exceeds gross profit expectations within assigned territory.</li> <li>Prepares and presents benchmark demonstrations, proposals, and value propositions within account assignment, utilizing product and/or technical resources as needed.</li> <li>Retains and grows current client base by selling incremental solutions and services within their base accounts, and through customer satisfaction.</li> <li>As Account Manager, takes ownership for the resolution of any ongoing issues within an account within their assignment, utilizing the necessary local, regional and national resources needed.</li> <li>Maintains records of all account activity within Ricoh provided sales database and CRM tool. Serves as first line of contact with client in the creation and maintenance of accurate paperwork on each sale.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications) <br>Typically Required:<ul> <li>4-year college degree or equivalent experience in a related field</li> <li>Minimum of five (5) years business to business sales experience with 2 years of advanced selling assignments</li> <li>Minimum of two (2) years Digital Printing and Solutions sales experience</li> <li>Minimum of 5-7 years successful track record in capital equipment sales in the Digital Printing Solutions and/or Graphic Communications Industry is preferred</li> </ul>Knowledge, Skills And Abilities<ul> <li>Demonstrated skill in the development of new business markets and opportunities</li> <li>Comprehensive knowledge of the graphics arts, print for pay and commercial print industries</li> <li>In depth knowledge of technology, connectivity and selling complex solutions.</li> <li>In depth knowledge of sales methodologies and processes</li> <li>Strong negotiation, written and oral communication and presentation skills</li> <li>Strong interpersonal, time management and self-motivational skills</li> <li>Demonstrated ability to successfully work with diverse teams.</li> <li>Demonstrated ability to develop and foster key relationships with contacts outside of the sales function to formulate successful account strategies.</li> <li>Ability to communicate with multiple levels of personnel within an account, including Financial, Technical and Senior Management</li> <li>Ability to successfully manage order, delivery and implementation process.</li> <li>Proficient computer skills (e.g., Microsoft Office Suite).</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.</li> <li>Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents' decisions, outcomes and potential outcomes.</li> <li>Minor physical effort is required, which may involve long periods of walking, standing, bending, reaching, stretching, climbing, lifting or carrying objects that typically weight less than 10 lbs. (e.g., paper, books, files and small parts, etc.).</li> <li>Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, etc.).</li> <li>Requires daily customer site visits whose facilities may or may not be accessible by public transportation, may require overnight travel depending on territory assigned.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div>

Production Print Executive

<strong>Job Title: </strong>Senior On-Site Service Specialist<br><br><strong>Summary: </strong>Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br> pivotal role in transforming our clients' experience through top-notch operations support. You will <br> engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br> tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br> troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br> &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br> efficiency.<br> &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br> resolution.<br> &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br> and managing job requests.<br> &bull; Maintain meticulous records, manage inventory, and calculate charges for services <br> rendered.<br> &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br> various building functions.<br> &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br> and reception duties.<br> &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br> ensuring a secure work environment.<br><br><strong>Qualifications Must Have:</strong><br> &bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br> &bull; Proficiency in basic computer skills, including MS Office Suite.<br> &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br> environment.<br><br><strong>Qualifications Nice to Have:</strong><br> &bull; Previous experience in copy jobs or related fields.<br> &bull; Basic knowledge of electronics and copier equipment repair.<br> &bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br> you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br> in shaping the future of service excellence.<br>

High Volume Print Production Specialist

<div> <br><b>Legal Senior Onsite Service Specialist</b><br> <div> <b>Legal Environment Responsibilities:</b> <ul> <li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.</li> <li>Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).</li> <li>As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette.</li> <li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.</li> </ul> <div> <b>General Responsibilities</b> <ul> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> <li>Handle time-sensitive documents that are confidential in nature.</li> <li>Maintain logs for billing and reporting.</li> <li>Distribute incoming mail and packages, office supplies, and fax transmissions.</li> <li>Deliver completed reproduction work to designated delivery areas.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform batch printing using Adobe Acrobat Pro.</li> <li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.</li> <li>Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.</li> <li>Assist facilities with box moves, office moves, and light maintenance duties.</li> <li>Perform occasional cleaning duties and may require periodic overtime.</li> </ul> <div> <b>Qualifications Must Have:</b> <ul> <li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul> <div> <b>Qualifications Nice to Have:</b> <ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> </ul> <div> <b>Knowledge, Skills, and Abilities:</b> <ul> <li>Working knowledge of copier and related equipment preferred.</li> <li>Knowledge of shipping/receiving procedures and basic electronics preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.</li> <li>Excellent customer relations and verbal communication skills.</li> </ul> <div> <b>Working Conditions, Mental and Physical Demands:</b> <ul> <li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.</li> <li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div></div></div></div></div></div></div>

Hospitality and Office Services Specialist

Hospitality and Office Services Coordinator

<b>Legal Senior Onsite Service Specialist</b><br> <br> <b>POSITION PROFILE</b> <br> Provides consistent and high quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders as well as maintains cleanliness standards for kitchens, equipment and meeting rooms. Assembles and arranges conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate break down times. Office maintenance, including, but not limited to: cleaning, and restocking kitchens, pantries, supplies, etc. This position may also include general clerical, reception, mail services, shipping and receiving products and supplies, sorting. This position reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration. <br><br><b>Job Duties and Responsibilities</b> <br> &bull; Ensure excellent and professional client service at all times <br>&bull; Conference room, function and event set-ups/ break downs (tables, chairs, podiums, and divider wall adjustments, including setting up catered food, ice, refreshments, cups, plates, plastic ware, napkins, etc.) <br>&bull; Undertake general waiting and service duties of food and beverages <br>&bull; Follow hygienic food and beverage handling procedures <br>&bull; Provide general assistance in cleaning kitchen and function areas, as directed <br>&bull; Manage conference/hospitality rooms , greet clients and guests <br>&bull; Conference room sweeps (adjust chairs, wipe down tables, stock supplies, adjust blinds) <br>&bull; Food preparation set-up & break down for client meetings, parties & company events (hot and cold food).<br>&bull; Maintaining kitchens and cleaning kitchen equipment including coffee machines, refrigerators, microwaves, ice machines, etc. <br>&bull; Loading dishwasher with items used by the client personnel <br>&bull; K eeping track of inventory for supplies, food, beverages, etc. for kitchens, conference rooms, and pantries <br>&bull; Maintain occasional cleaning duties as needed in the office or building locations (i.e. dusting, cleaning and restocking restrooms break rooms, sweeping) <br>&bull; May perform general clerical, copy center, mail and delivery duties such as distributing office supplies, packages, fax transmissions and mail to company personnel and/or designated drop-off points as required <br> <br> . Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. <br>&bull; Performs other job duties as assigned <br><br><b>QUALIFICATIONS (Education, Experience, and Certifications)</b> <br> Typically Required: <br>&bull; Requires high school diploma or GED <br>&bull; 1-2 years of related hospitality and office experience is preferred <br>&bull; May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy <br><br><b>KNOWLEDGE, Skills And Abilities</b> <br> &bull; Ability to communicate clearly both verbally and in writing <br>&bull; Capable of working in a fast paced environment <br>&bull; Excellent customer service skills and organization skills <br>&bull; Basic computer and office equipment skills <br>&bull; Ability to meet/exceed customer expectations <br>&bull; Ability to follow directions <br>&bull; Maintain a clean and safe work area <br>&bull; Ability to work as a team or individually <br><br><b>Working Conditions, MENTAL aND PHYSICAL DEMANDS</b> <br>&bull; Typically works in a professional office environment with adequate lighting and ventilation, and a normal range of temperature and noise level <br>&bull; Requires internal contact within department and with client personnel, external contact with customers, agencies, vendors, etc and general public <br>&bull; Physical effort is required such as walking, standing, bending, reaching, lifting or carrying objects could weigh up to 50 lbs or more (i.e. office furniture, conference room fixtures, equipment, supplies, etc.) <br>&bull; Walking and pushing 30 pound refresh cart to specific rooms including conference rooms, kitchens and break stations <br>&bull; Able to walk or stand for long periods of time <br>&bull; Requires moderate dexterity, regular application of basic skills (office equipment, minor maintenance on conference room furniture, eye/hand coordination) <br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br>

Hospitality Coordinator

<div> <br><strong>Senior On-Site Service Specialist</strong><br> POSITION PROFILE <br>Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.<br> <br>May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.<br><br>Job Duties and Responsibilities <br> &bull; Runs high volume/production copy machines and performs binding and finishing work.<br>&bull; Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.<br>&bull; Perform basic equipment troubleshooting and escalate calls to technicians<br>&bull; Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)<br>&bull; Performs duties of scanning and /or imaging documents<br>&bull; May perform Reception services on temporary/occasional basis<br>&bull; Maintains records for management reports and inventories of supplies needed.<br>&bull; Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.<br>&bull; Calculates charges for jobs performed and maintains logs and may generate reports.<br>&bull; Responds to and coordinates all service calls required by customer.<br>&bull; May perform filing duties in conjunction with specific customer requests.<br>&bull; Delivers completed jobs to pre-determined customer locations within and outside of the site.<br>&bull; Maintains daily meter and service logs.<br>&bull; May travel between customer's buildings.<br>&bull; Answers customer questions regarding status or feasibility of job requests.<br>&bull; Ensures upkeep of convenience copier areas by keeping neat and well stocked.<br>&bull; Performs duties related to the shipping of materials.<br>&bull; Performs duties related to the receiving of materials.<br>&bull; May perform meeting room and conference room set ups.<br>&bull; May perform building occupant moves within assigned facilities.<br>&bull; May perform light maintenance, and cleaning duties as assigned.<br>&bull; May occasionally perform shipping, receiving and dock work in a mailroom type environment<br>&bull; May require periodic overtime on nights and weekends, including off-hour emergency response.<br>&bull; Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.<br>&bull; Uses all copier equipment, calculator, fax machine, postage meter and some PC.<br>&bull; Performs filing duties, which may include purging' and archiving old documents.<br>&bull; Understanding of Ricoh Services Portfolio & Technology<br>&bull; Ensures data for Ricoh MOR, SPG and job logs are captured<br>&bull; Performs other duties as assigned.<br><br><strong>Qualifications (Education, Experience and Certifications)</strong><br>&bull; Requires high school diploma or GED and1-2 years of related work experience.<br>&bull; Some related copy job experience is preferred.<br>&bull; May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.<br>&bull; Demonstrate competency in basic computer skills including proficiency in MS Office Suite<br> KNOWLEDGE, Skills And Abilities <br> &bull; Working knowledge of copier and other related equipment and repair is preferred.<br>&bull; Requires knowledge and understanding of shipping/receiving procedures.<br>&bull; Basis electronics knowledge is preferred.<br>&bull; Possesses ability to work independently and flexibly to complete projects.<br>&bull; Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.<br>&bull; Possesses ability to comprehend instructions concerning mail delivery.<br>&bull; Possesses troubleshooting and problem solving skills.<br>&bull; Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.<br>&bull; Possesses excellent customer relations skills and excellent verbal communication skills.<br><br><strong>Working Conditions, MENTAL aND PHYSICAL DEMANDS</strong><br>&bull; Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.<br>&bull; Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.<br>&bull; Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.<br>&bull; Dealing with tight deadlines and quick turnaround times imposes high stress levels.<br>&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.<br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br> <br></div>

Senior On-Site Service Specialist

<div> <b>Overview</b> <br>We are seeking a reliable, detail-oriented Fleet Management & Print Services Support Specialist to oversee and support daily operations of our printer and copier fleet. This role involves hands-on maintenance of Key-Op devices, coordination with Ricoh technicians, customer communication, and assisting with production center print jobs. If you enjoy a mix of technical troubleshooting, customer interaction, and operational support, this role is a great fit.<br><b>Roles and Responsibilities</b> <b>Fleet Management & Device Support</b> <ul> <li>Oversee daily operations of company printers and copiers across multiple locations.</li> <li>Perform routine <b>meter collections</b> for accurate reporting and billing.</li> <li><b>Troubleshoot</b> basic device issues and escalate complex problems as needed.</li> <li>Manage <b>toner inventory</b>, including ordering, tracking, and replacing toner cartridges.</li> <li>Submit and coordinate <b>service requests with Ricoh technicians</b>, ensuring timely resolution.</li> <li>Maintain accurate documentation of device status, service calls, and supply levels.</li> </ul><b>Customer & IT Communication</b> <ul> <li>Serve as the primary contact for customers regarding device updates, issues, and service status.</li> <li>Collaborate with customer IT teams to resolve connectivity or network-related printer issues.</li> <li>Provide regular communication and follow-up to ensure customer satisfaction.</li> </ul><b>Key-Op Machine Maintenance</b> <ul> <li>Clean machine glass and exterior surfaces to ensure print quality and appearance.</li> <li>Run test prints to verify proper operation and troubleshoot print defects.</li> <li>Ensure paper trays are filled, properly aligned, and ready for use.</li> <li>Perform light preventive maintenance tasks as required.</li> </ul><b>Production Center Support</b> <ul> <li>Assist with print jobs in the production center, including job setup, output monitoring, finishing, and quality checks.</li> <li>Support high-volume print requests and ensure timely delivery of completed jobs.</li> </ul><b>Qualifications / Experience Required</b> <ul> <li><b>Basic to intermediate computer knowledge</b> (required).</li> <li>Ability to learn and operate printer/copier management software and ticketing systems.</li> <li>Strong problem-solving skills and a customer-first mindset.</li> <li>Ability to lift paper boxes, toner, and other print supplies as needed.</li> <li>Good communication skills and ability to interact with customers and IT teams professionally.</li> <li>Reliable, organized, and able to manage time across multiple tasks and locations.</li> </ul><b>Preferred (Not Required)</b> <ul> <li>Experience with printer fleet management, copier support, or Key-Op responsibilities.</li> <li>Familiarity with Ricoh machines and service request processes.</li> <li>Basic understanding of network printing environments.</li> <li>Previous experience in a print production center or office equipment support role.</li> </ul></div>

Print Operator

<div> <br>Production Print Executive<br><br>Position Profile<br> <br>The Production Print Executive (PPE) is directly responsible for selling the full suite of Ricoh's solutions portfolio, Hardware, Software and Professional Services to both Graphic Communications / Commercial Print accounts and Enterprise accounts. The PPE will sell into a pre-defined account base consisting of both medium and large commercial print, direct mail, fulfillment centers and graphic arts accounts as well as corporate Enterprise accounts. To be successful the PPE must be focused to growing Ricoh market share within the assigned geographic territory.<br><br>Job Duties and Responsibilities<ul> <li>Responsible for spearheading RICOH's penetration and expansion in assigned geographic territory and accounts, through the development of a targeted customer strategy that includes customer segmentation, customer awareness activities and establishing a customer relationship.</li> <li>Win new business by aligning customer's business goals and objectives with Ricoh's Solutions portfolio including both hardware and services.</li> <li>Develop strategies to penetrate ZBA (zero base account) opportunities, including reference selling.</li> <li>Manages, protects and develops territory base by analyzing and developing solutions for new and existing customer business communication requirements. Supports strategies, products, and equipment within assigned territory.</li> <li>Acquires and grows client base by selling incremental solutions and services within their new base accounts</li> <li>Meet or exceeds gross profit expectations within assigned territory.</li> <li>Prepares and presents benchmark demonstrations, proposals, and value propositions within account assignment, utilizing product and/or technical resources as needed.</li> <li>Retains and grows current client base by selling incremental solutions and services within their base accounts, and through customer satisfaction.</li> <li>As Account Manager, takes ownership for the resolution of any ongoing issues within an account within their assignment, utilizing the necessary local, regional and national resources needed.</li> <li>Maintains records of all account activity within Ricoh provided sales database and CRM tool. Serves as first line of contact with client in the creation and maintenance of accurate paperwork on each sale.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience, and Certifications)<br> <br>Typically Required:<ul> <li>4-year college degree or equivalent experience in a related field</li> <li>Minimum of five (5) years business to business sales experience with 2 years of advanced selling assignments</li> <li>Minimum of two (2) years Digital Printing and Solutions sales experience</li> <li>Minimum of 5-7 years successful track record in capital equipment sales in the Digital Printing Solutions and/or Graphic Communications Industry is preferred</li> </ul>Knowledge, Skills And Abilities<ul> <li>Demonstrated skill in the development of new business markets and opportunities</li> <li>Comprehensive knowledge of the graphics arts, print for pay and commercial print industries</li> <li>In depth knowledge of technology, connectivity and selling complex solutions.</li> <li>In depth knowledge of sales methodologies and processes</li> <li>Strong negotiation, written and oral communication and presentation skills</li> <li>Strong interpersonal, time management and self-motivational skills</li> <li>Demonstrated ability to successfully work with diverse teams.</li> <li>Demonstrated ability to develop and foster key relationships with contacts outside of the sales function to formulate successful account strategies.</li> <li>Ability to communicate with multiple levels of personnel within an account, including Financial, Technical and Senior Management</li> <li>Ability to successfully manage order, delivery and implementation process.</li> <li>Proficient computer skills (e.g., Microsoft Office Suite).</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.</li> <li>Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents' decisions, outcomes and potential outcomes.</li> <li>Minor physical effort is required, which may involve long periods of walking, standing, bending, reaching, stretching, climbing, lifting or carrying objects that typically weight less than 10 lbs. (e.g., paper, books, files and small parts, etc.).</li> <li>Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, etc.).</li> <li>Requires daily customer site visits whose facilities may or may not be accessible by public transportation, may require overnight travel depending on territory assigned.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div>

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