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:<br> <div> <br>🛠 Field Services Support Specialist II CIP <br><b>Ricoh USA - Technical & Customer Solutions Expert</b><br>🔍 Overview <br>This dynamic role combines advanced technical expertise with customer-centric service and business development. As a Field Services Support Specialist II, you'll be the go-to expert for configuring, troubleshooting, and training on Ricoh's multi-solution products. You'll lead service delivery, mentor peers, and drive customer satisfaction while identifying opportunities to expand Ricoh's value.<br> <div> <br>💡 Key Responsibilities 🧑🔧 Technical Expertise <br>Install, configure, maintain, and troubleshoot a wide range of Ricoh products and services.<br> <br>Analyze complex data to improve service performance across your region.<br> <br>Identify and promote upgrades and usage opportunities to enhance customer value.<br> <br>Lead or coordinate technical teams and share product knowledge.<br> <br>Deliver hands-on training and workflow optimization for customers.<br>🤝 Customer Engagement <br>Build strong, professional relationships with customers and Ricoh teams.<br> <br>Anticipate customer needs and promote Ricoh's full suite of support offerings.<br> <br>Represent Ricoh with professionalism-even in high-pressure situations.<br>📈 Workload & Performance <br>Manage a full service workload, meeting response and repair time targets.<br> <br>Follow field call procedures and maintain quality and cost metrics.<br>🗂 Administration <br>Complete logs, reports, and inventory tracking accurately and on time.<br> <br>Maintain vehicle stock or on-site inventory as assigned.<br>🎯 Results & Impact <br>Meet productivity goals and contribute to Ricoh's Extra Value programs (e.g., CS212).<br> <br>Take on additional duties as needed to support team success.<br> <div> <br>🎓 Qualifications <br>Valid driver's license and insurance per Ricoh policy.<br> <br>High school diploma required; technical coursework in computers, electronics, networking, or printing software preferred.<br> <br>Must meet certification standards outlined in Ricoh's Technology Services Training Role Inventory (see document).<br> <div> <br>🧠 Skills & Attributes <br>Self-motivated, goal-oriented, and committed to continuous learning.<br> <br>Strong multitasking, prioritization, and problem-solving abilities.<br> <br>Excellent communication and interpersonal skills.<br> <br>Proficient in Microsoft Office and mobile technologies.<br> <br>Maintains confidentiality and professionalism in all situations.<br> <div> <br>🚗 Working Conditions <br>Extensive daily travel by car or foot; occasional overnight travel.<br> <br>Physical activity includes lifting up to 50 lbs, moving wheeled objects up to 400 lbs, and frequent bending or kneeling.<br> <br>May involve outdoor work and varied weather conditions.<br> <br>On-call, overtime, and shift work may be required.<br> <br>Must manage stress related to deadlines and customer interactions.<br> <div> <br></div></div></div></div></div></div>

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Field Specialist, Field Services Support CIP

Senior Receptionist & Switchboard, MS Onsite<br><br>POSITION PROFILE<br> Provides exceptional service to the business by greeting/assisting all visitors and answering and<br> transferring incoming calls from all over the United States.<br><br>JOB DUTIES AND RESPONSIBILITIES<ul> <li> Reception: Answer calls promptly, greet visitors with a smile, manage emails, and maintain confidentiality. </li> <li> Visitors: Check in guests, issue visitor badges, and notify their host of their arrival. </li> <li> Meetings: Assist with setting up conference rooms for both small and large meetings. </li> <li> Food Orders: Coordinate catering orders and track invoices. </li> <li> Tech Help: Prepare laptops for meetings, ensure sound and video are functioning, and resolve minor technical issues. <br> &bull; Greets the public.<br> &bull; Distributes name badges to visitors, temporary employees, etc.<br> &bull; Issues facility access cards to employees.<br> &bull; Schedules meeting rooms for all.<br> &bull; Answers and transfers calls from all over the United States.<br> &bull; Participates enthusiastically in company and community service events.<br> &bull; Performs light Administrative duties.<br> &bull; Performs PC Support and Administrative duties as needed.<br> &bull; Acts as a model for Vision, Values, and Mission.<br> &bull; Builds professional relationships with customers and other teams.<br> &bull; Responsible for the timely updates of company phone and speed dial lists.<br> &bull; Responsible for issuing of the Company Loaner Cell Phones.<br> &bull; Assists Administration or any other team when needed for various tasks (envelope labels, compiling <br> manuals, etc.).<br> &bull; Understands other work areas.<br> &bull; Performs other duties as assigned.</li> </ul> QUALIFICATIONS (Education, Experience and Certifications)<br> Typically Required:<br> &bull; Requires high school diploma or equivalent and 2+ years of prior switchboard experience.<br><br> KNOWLEDGE, SKILLS AND ABILITIES<br> &bull; MS Office Suite experience, specifically Word and Excel.<br> &bull; Excellent customer service skills and detail oriented.<br> &bull; Ability to handle multiple tasks simultaneously.<br> &bull; Demonstrated organizational and communications skills<br><br>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS<br> &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of<br> temperature and noise level<br> &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and <br> instruction - prepare, provide and convey diversified information<br> &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, <br> bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and <br> small parts, etc.). <br> &bull; Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand <br> coordination.<br><br>The above statements are intended to describe the general nature and level of work being performed by people <br> assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working <br> conditions associated with a job<br>

Senior Receptionist and Switchboard

<b>Site Coordinator</b> <b>Position Profile</b> <br>Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.<br><b>Job Duties and Responsibilities</b> <ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility.</li> <li>Operates office equipment such as PC, copiers, multifunction devices, imaging, and mail equipment.</li> <li>May be responsible for: <ul> <li>Courier services</li> <li>Reception services</li> <li>Switchboard operations</li> <li>Shipping & receiving</li> <li>Delivering and processing mail</li> </ul></li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Implements and manages Ricoh Service Excellence Programs.</li> <li>Operates required equipment/software efficiently to meet service level agreements.</li> <li>Achieves profitability by effectively utilizing company materials and supplies.</li> <li>May maintain daily routine functions including: <ul> <li>Creating/completing work orders</li> <li>Contractor monitoring</li> <li>Inspections</li> <li>Reporting facility-related issues</li> <li>Providing support as required</li> </ul></li> <li>May interact with contracted vendors, facility management, and occupants.</li> <li>May be responsible for office supply inventory and reordering.</li> <li>May coordinate conference rooms and manage A/V equipment resources.</li> <li>Maintains positive internal working relationships through professional communication.</li> <li>Collects and provides data to leadership and customers; may include monthly reporting.</li> <li>Ensures financial responsibilities are met.</li> <li>Performs other duties as assigned.</li> </ul><b>Qualifications (Education, Experience, and Certifications)</b> <ul> <li>High school diploma or GED required.</li> <li>1+ years of experience in a related field (B2B and/or technical).</li> <li>1+ year of customer-facing work experience required.</li> <li>Demonstrated knowledge and understanding of technology.</li> </ul><b>Knowledge, Skills, and Abilities</b> <ul> <li>Tactical thought processing</li> <li>Ability to present to small groups</li> <li>Moderate problem-solving skills</li> <li>Basic customer service skills</li> <li>Basic technical aptitude</li> <li>Basic written and verbal communication skills</li> </ul><b>Working Conditions, Mental and Physical Demands</b> <ul> <li>Typically an office environment with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Work assignments are diversified; requires interpreting, comprehending, and applying complex material and instructions.</li> <li>Some physical effort required: <ul> <li>May involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, small parts).</li> </ul></li> <li>Moderate dexterity required: <ul> <li>Regular use of basic tools and equipment (calculator, keyboard, hand tools, eye/hand coordination).</li> </ul></li> </ul><b>Note:</b> The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.<br>

Site Coordinator

<div> <br> <b>Summary:</b> In this role, you serve as the welcoming face and voice of our legal office setting, providing transformative experiences to all who enter our doors or call from across the nation. You greet visitors with warmth, distribute badges, schedule meeting rooms, and ensure seamless call transfers, all while radiating enthusiasm for our company's vision and values. <br> <br><b>Legal Environment Job Responsibilities </b><ul> <li>Possess the legal background to understand client matter workflow, such as:</li> <li>Charge back to firm and/or clients for work, supplies, hours, etc.</li> <li>Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).</li> <li>Familiar with legal records management processes.</li> <li>Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.</li> <li>Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).</li> <li>Maintains utmost professionalism and willingness to assist legal customers including law partners, paralegals, and legal administrative assistants with value-added services.</li> </ul> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Extend a warm welcome to all guests, pioneering new ways to enhance their experience from the moment they arrive, whether physically or virtually. </li> </ul> <div> <ul> <li> Skillfully manage incoming calls from coast to coast to streamline processes and elevate efficiency. </li> </ul> <div> <ul> <li> Coordinate meeting room schedules with, leveraging tools to anticipate and meet the evolving needs of our teams. </li> </ul> <div> <ul> <li> Dive into company and community events with energy, finding new ways to serve and connect. </li> </ul> <div> <ul> <li> Cultivate connections with customers and colleagues alike, fostering a culture of adaptability and collaboration. </li> </ul> <div> <ul> <li> Keep our communication tools sharp, ensuring our systems are agile and ready. </li> </ul> <div> <ul> <li> Own the process of ordering, organizing, and sharing promotional swag, leveraging approaches to boost our brand's profile and impact. </li> </ul> <div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li> High school diploma or equivalent. </li> </ul> <div> <ul> <li> Minimum of 1 year of front desk coordinator experience. </li> </ul> <div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li> Certification or extra training in customer service or office administration. </li> </ul> <div> <ul> <li> As a front desk coordinator and communication liaison, you are the cornerstone of our organization, embodying our values through every interaction. Join us in our mission to deliver exceptional experiences and build lasting connections. </li> </ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Legal Receptionist and Hospitality Services

Job Title: Senior On-Site Service Specialist Summary <br>Join our dynamic team as a <b>Senior On-Site Service Specialist</b>, where you'll play a pivotal role in enhancing client experiences through exceptional operations support. You'll work with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks-ensuring seamless workflows and customer satisfaction. From troubleshooting and maintenance to reception services, you'll be the heartbeat of our service delivery.<br>Roles and Responsibilities <ul> <li>Operate high-volume 2D and 3D print/copy machines with precision and efficiency.</li> <li>Troubleshoot equipment issues and escalate technical problems for timely resolution.</li> <li>Provide outstanding customer service by managing inquiries, coordinating service calls, and processing job requests.</li> <li>Maintain accurate records, manage inventory, and calculate service charges.</li> <li>Collaborate with team members to ensure smooth job delivery and support building operations.</li> <li>Assist with meeting room setups, light maintenance, and reception duties as needed.</li> <li>Follow safety protocols and handle equipment/materials responsibly to maintain a secure work environment.</li> </ul>Qualifications - Must Have <ul> <li>High school diploma or GED.</li> <li>Minimum 1 year of relevant work experience.</li> <li>Basic computer proficiency, including Microsoft Office Suite.</li> <li>Strong communication skills and ability to excel in a fast-paced, customer-focused setting.</li> </ul>Qualifications - Nice to Have <ul> <li>Prior experience in copy jobs or related fields.</li> <li>Basic understanding of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul>Why Join Us? <br>In this role, you'll be at the forefront of innovation-delivering solutions and exceptional service. If you're ready to make a meaningful impact and grow professionally, apply now and help us shape the future of service excellence.<br><br>

Senior On-Site Service Specialist

Job Title: Senior On-Site Service Specialist Summary <br>Join our dynamic team as a <b>Senior On-Site Service Specialist</b>, where you'll play a pivotal role in enhancing client experiences through exceptional operations support. You'll work with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks-ensuring seamless workflows and customer satisfaction. From troubleshooting and maintenance to reception services, you'll be the heartbeat of our service delivery.<br>Roles and Responsibilities <ul> <li>Operate high-volume 2D and 3D print/copy machines with precision and efficiency.</li> <li>Troubleshoot equipment issues and escalate technical problems for timely resolution.</li> <li>Provide outstanding customer service by managing inquiries, coordinating service calls, and processing job requests.</li> <li>Maintain accurate records, manage inventory, and calculate service charges.</li> <li>Collaborate with team members to ensure smooth job delivery and support building operations.</li> <li>Assist with meeting room setups, light maintenance, and reception duties as needed.</li> <li>Follow safety protocols and handle equipment/materials responsibly to maintain a secure work environment.</li> </ul>Qualifications - Must Have <ul> <li>High school diploma or GED.</li> <li>Minimum 1 year of relevant work experience.</li> <li>Basic computer proficiency, including Microsoft Office Suite.</li> <li>Strong communication skills and ability to excel in a fast-paced, customer-focused setting.</li> </ul>Qualifications - Nice to Have <ul> <li>Prior experience in copy jobs or related fields.</li> <li>Basic understanding of electronics and copier equipment repair.</li> <li>Valid driver's license with minimum auto insurance coverage.</li> </ul> Why Join Us? <br>In this role, you'll be at the forefront of innovation-delivering solutions and exceptional service. If you're ready to make a meaningful impact and grow professionally, apply now and help us shape the future of service excellence.<br><br>

<b>Position Profile</b> <br>The <b>Order Administrator</b> supports the Sales organization by managing the end-to-end order process for equipment, service, and delivery. This role acts as a central liaison between Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and Third-Party Lease vendors. The Administrator ensures accurate order entry, timely delivery, correct invoicing, and effective funding, while providing exceptional customer service and technical assistance.<br><b>Key Responsibilities</b> <ul> <li>Receive and process sales orders from Sales Representatives.</li> <li>Evaluate revenue and cost factors including pricing, lease rates, vendor credits, promotions, and compensation.</li> <li>Verify product information and pricing against contracts and published structures.</li> <li>Ensure all supporting documentation is complete and accurate.</li> <li>Maximize order processing efficiency to meet delivery and invoicing timelines.</li> <li>Review leasing program results and document accuracy.</li> <li>Provide order status updates and reconcile Order Management reports.</li> <li>Resolve post-submission order issues and coordinate paperwork flow.</li> <li>Monitor Oracle bookings through delivery, invoicing, and funding.</li> <li>Prevent month-to-month order roll delays.</li> <li>Communicate with Sales, Supply Chain, Service Ops, and Finance on order status.</li> <li>Handle complex customer and lease invoicing disputes.</li> <li>Initiate and process lease funding; liaise with third-party leasing companies.</li> <li>Train new employees and assist with complex orders.</li> </ul><b>Qualifications</b> <ul> <li>Associate degree or equivalent business experience required.</li> <li>Bachelor's degree preferred.</li> <li>3-5 years of experience in sales, customer service, operations, or finance.</li> <li>Experience supporting sales/service organizations and managing multiple priorities.</li> </ul><b>Skills & Abilities</b> <ul> <li>Proficiency in Microsoft Office (Excel, PowerPoint, Word).</li> <li>Strong data entry and typing accuracy.</li> <li>Excellent communication and presentation skills.</li> <li>Strong organizational and analytical skills.</li> <li>Ability to multitask and collaborate with sales personnel.</li> <li>Oracle experience preferred.</li> <li>Capable of training new team members.</li> </ul><b>Working Conditions & Physical Demands</b> <ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Frequent interaction with Sales, Operations, and Customer Care teams.</li> <li>Occasional overtime required to meet deadlines.</li> <li>Moderate stress due to monthly cutoffs and response time expectations.</li> <li>Sedentary work with occasional walking, standing, and light lifting ( <li>Moderate dexterity required for keyboard and calculator use.</li> </ul><b>Disclaimer</b> <br>The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with the role.<br>

Administrator, Order Support

<div> <br><strong>Senior On-Site Service Specialist</strong><br> <br> Contracted through June 2026, with potential to transition into a full-time opportunity based on business needs.<br> <br>We are currently seeking to fill four positions under this contract<br> <br>POSITION PROFILE<br> <br>Provides physical collection and validation of data for a large-scale inventory project. Will be required to drive person vehicle (mileage reimbursed) to various locations across South Carolina. Will work on a very strict schedule to complete assignments as provided. <br> <br>May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.<br><br>Job Duties and Responsibilities<br>&bull; Works with manager and customer to inventory existing and new inventory assets.<br>&bull; Ensures accuracy of all data for each asset.<br>&bull; Will use technology to scan, edit and submit applicable data<br>&bull; Maintains daily meter and service logs.<br>&bull; Will travel between customer's buildings, either by walking or by personal vehicle<br>&bull; May require periodic overtime on nights and weekends, including off-hour emergency response.<br>&bull; Performs other duties as assigned.<br><br><strong>Qualifications Must Have:</strong><br>&bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br>&bull; Proficiency in basic computer skills, including MS Office Suite.<br>&bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br>environment.<br><br><strong>Qualifications Nice to Have:</strong><br>&bull; Previous experience in copy jobs or related fields.<br>&bull; Basic knowledge of electronics and copier equipment repair.<br>&bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br>you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br>in shaping the future of service excellence<br> <br></div>

Traveling Inventory Specialist

<div> <br><strong>Courier</strong><br><br>POSITION PROFILE <br>Ensures customers' satisfaction by making pick-ups and deliveries in a proficient and timely manner.<br> <br>This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.<br><br>Job Duties and Responsibilities <br> &bull; Delivers messages, telegrams, documents, packages, and other items to business establishments and by performing the following duties:<br>&bull; Travels to delivery site on foot or by bicycle, automobile or public conveyance, Customer Vehicles.<br>&bull; Keeps log of items received and delivered.<br>&bull; Obtains receipts or for articles delivered.<br>&bull; Follows appropriate chain of custody protocols (I.E.: TRAC)<br>&bull; Services vehicle driven, such as checking fluid levels and replenishing fuel.<br>&bull; Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.<br>&bull; Follows RICOH Service Excellence performance requirements.<br>&bull; Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.<br>&bull; Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner. paperwork in a timely, accurate and legible manner.<br>&bull; Presents professional appearance to clients by dressing in professional attire according to company standards.<br>&bull; Responsible for communicating vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.<br>&bull; Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.<br>&bull; Performs other duties as assigned.<br>&bull; Able to work independently, making sound decisions with the needs of the customer and the business in mind.<br><br><strong>Qualifications (Education, Experience and Certifications)</strong><br> <br>Typically Required:<br>&bull; High school diploma or equivalent is required.<br>&bull; Requires valid state driver's license and driving record that meets company standards.<br>&bull; Requires experience in electronic communication devices and experience in a team environment.<br>&bull; Technical ability &bull; Computers, email, basics, TRAC<br> KNOWLEDGE, Skills And Abilities <br> &bull; Good customer service and communications skills<br>&bull; Ability to read map, follow written instructions and complete paperwork accurately, good reading comprehension.<br>&bull; Professional appearance and demeanor<br>&bull; Excellent communication skills both verbal and written.<br>&bull; Ability to effectively work individually or in a team environment.<br>&bull; Competency in performing multiple functional tasks.<br>&bull; May be required to lift up to 50 lbs.<br>&bull; Critical thinking and decision-making skills<br><br><strong>Working Conditions, MENTAL AND PHYSICAL DEMANDS</strong><br>&bull; Couriers spend most of their time alone, making deliveries, and usually are not closely supervised. Those who deliver by bicycle are exposed to all weather conditions, as well as to the many hazards associated with heavy traffic. Car, van, and truck Couriers must sometimes carry heavy loads, either manually or with the aid of a hand truck.<br>&bull; They also deal with difficult parking situations, as well as traffic jams and road construction.<br>&bull; When in the office, typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level based on the geographic location of the site.<br>&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information.<br>&bull; Work requires walking, standing, bending, reaching, lifting or carrying objects that can weigh as much as 50 lbs. (e.g., papers, books, files and small parts, etc.).<br>&bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.)<br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br> <br></div>

Courier

<strong>Supervisor I, Inventory Management</strong><br> <br><strong>Contracted through June 2026, with potential to transition into a full-time opportunity based on business needs.</strong><br> <br><strong>Position Profile</strong><br> <br>The Supervisor I, Enterprise Liaison position is assigned to key client sites to execute critical reporting and support operational excellence. In addition to delivering contracted services, this role is responsible for interfacing with the client to determine the best way to meet current and future needs, fostering a professional relationship to grow the account. Responsibilities may include on-site/off-site or third-party job coordination and consulting. The role requires a high level of client interaction, with a focus on executing client-required billing and reporting, and ensuring each assigned site meets contracted staffing requirements.<br> <br>This is an <strong>exempt</strong> position requiring specific customer knowledge. The primary focus is managing a team of specialists who will inventory customer assets quickly and effectively.<br> <br><strong>Job Duties and Responsibilities</strong><ul> <li>Manage large inventory projects, collecting and validating data, and providing reporting back to the customer</li> <li>Lead a small team of specialists responsible for physically handling assets</li> <li>Collaborate with the Senior Manager to identify, implement, and monitor improvement opportunities</li> <li>Understand internal processes and ensure accurate execution of reporting requirements</li> <li>Research and resolve project-related issues</li> <li>Recommend enhanced processes for potential implementation</li> <li>Create and conduct site-level reporting, presentations, and business reviews to ensure alignment with contractual requirements</li> <li>Perform other duties as assigned</li> </ul><strong>Qualifications (Education, Experience, and Certifications)</strong><ul> <li>Minimum 5+ years of experience in a related field</li> <li>Experience operating advanced machines and performing complex tasks</li> <li>Required customer service experience</li> <li>Required project and people management experience</li> </ul><strong>Knowledge, Skills, and Abilities</strong><ul> <li>Excellent verbal and written communication skills</li> <li>Ability to communicate effectively across all levels of management, vendors, employees, and clients</li> <li>Strong organizational and prioritization skills</li> <li>Ability to stay current with technology and industry trends</li> <li>Highly motivated with the ability to manage multiple assignments in a fast-paced environment</li> </ul><strong>Working Conditions, Mental and Physical Demands</strong><ul> <li>Ability to cope with moderate stress and adapt positively to stressful situations</li> <li>Work environments may vary (e.g., office spaces, outdoor research facilities)</li> <li>Cyclical and daily stress due to goals, deadlines, and decision-making responsibilities</li> <li>Physical demands include desk work, walking, standing, bending, reaching, and lifting/carrying objects typically under 10 lbs</li> <li>Requires moderate dexterity and regular use of basic tools (e.g., calculator, keyboard, hand tools)</li> </ul> The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. <br>

Project Supervisor

<b>Area Customer Service Coordinator</b><br> <div> <div> <br><b>Job Title:</b> Area Customer Service Coordinator <br> <br> <div> <br><b>Summary:</b> <br> <br> <div> <br>Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <br> <br> <div> <br> <br> <br> <div> <br><b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li>Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li>Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li>Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li>Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <br> <br> <br> <div> <br><b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li>High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li>Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li> </ul> <div> <ul> <li>Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li> </ul> <div> <br><b></b> <br> <br> <div> <br><b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li>Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li>Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li>Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li>Commitment to personal growth and accountability through ongoing education and development opportunities. </li> </ul> <div> <br> <br> <br> <div> <br>In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Multi Site Customer Service Coordinator

<div> <div> <br><b>Job Title:</b> Site Leader, Legal <br> <br> <div> <br><b>Three Sentence Summary: </b>Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. <br> <br> <div> <br><b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li>Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. </li> </ul> <div> <ul> <li>Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. </li> </ul> <div> <ul> <li>Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. </li> </ul> <div> <ul> <li>Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources. </li> </ul> <div> <ul> <li>Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. </li> </ul> <div> <ul> <li>Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. </li> </ul> <div> <ul> <li>Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. </li> </ul> <div> <br><b>Qualifications (Must Have):</b> <br> <br> <div> <ul> <li>High school diploma or GED. </li> </ul> <div> <ul> <li>Minimum of 2 years' experience in the legal industry. </li> </ul> <div> <ul> <li>Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. </li> </ul> <div> <ul> <li>Excellent organizational skills and the ability to lead and train employees effectively. </li> </ul> <div> <br><b>Qualifications (Nice to Have):</b> <br> <br> <div> <ul> <li>Experience in delivering classroom or informal training sessions. </li> </ul> <div> <ul> <li>Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). </li> </ul> <div> <ul> <li>Familiarity with different types of law and legal departments. </li> </ul> <div> <ul> <li>Proficiency in operating advanced machinery for complex jobs. </li> </ul> <div> <br>If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth. <br> <br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Print & Mail Services Specialist

Office Lead

<strong>Job Title:</strong> Senior On-Site Service Specialist<br><br><strong>Summary:</strong> Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br>pivotal role in transforming our clients' experience through top-notch operations support. You will <br>engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br>tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br>troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br>&bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br>efficiency.<br>&bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br>resolution.<br>&bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br>and managing job requests.<br>&bull; Maintain meticulous records, manage inventory, and calculate charges for services <br>rendered.<br>&bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br>various building functions.<br>&bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br>and reception duties.<br>&bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br>ensuring a secure work environment.<br><br><strong>Qualifications Must Have:</strong><br>&bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br>&bull; Proficiency in basic computer skills, including MS Office Suite.<br>&bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br>environment.<br><br><strong>Qualifications Nice to Have:</strong><br>&bull; Previous experience in copy jobs or related fields.<br>&bull; Basic knowledge of electronics and copier equipment repair.<br>&bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br>you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br>in shaping the future of service excellence.<br>

Mailroom Specialist

<b>Position Overview</b> <br>The Field Representative II supports daily operations across one or more Managed Services (MS) locations. Responsibilities may include copy production, mail center operations, receptionist duties, audio/visual support, and administrative tasks. This role also supports regional MS services during implementation, covers for absences/vacations, and assists with new account startups. The position is responsible for operational objectives across customer sites within a geographic territory.<br><b>Key Responsibilities</b> <ul> <li>Assist with new MS site implementations.</li> <li>Support Site Manager/Supervisor with process improvement suggestions.</li> <li>Help train new and existing employees.</li> <li>Maintain accurate and up-to-date site documentation and branding materials.</li> <li>Collect data for Monthly Management Reports.</li> <li>Order supplies (paper, toner, etc.) as directed.</li> <li>Perform mailroom functions including: <ul> <li>Processing incoming/outgoing mail</li> <li>Mail fulfillment (sorting, filing, packaging, shipping)</li> <li>Filing and labeling documents</li> <li>Shipping and receiving (including moving boxes/equipment)</li> </ul></li> <li>Provide courier services for mail and copy jobs (on-campus and offsite).</li> <li>Assist in the Copy Center, including binding, laminating, and finishing tasks.</li> <li>Troubleshoot basic equipment issues.</li> <li>Coordinate work assignments to meet deadlines and service goals.</li> <li>Manage RICOH Center operations in the absence of Site Manager/Supervisor.</li> <li>Lead or participate in Daily Huddles.</li> <li>Perform front desk receptionist duties.</li> </ul><b>Qualifications</b> <ul> <li>High school diploma required.</li> <li>6-12 months of related work experience.</li> <li>Valid, violation-free driver's license and reliable transportation.</li> <li>Minimum auto insurance coverage per Ricoh policy.</li> <li>Experience operating mailroom and bindery equipment (e.g., shrink-wrap, paper cutter, postage meter).</li> </ul><b>Skills & Abilities</b> <ul> <li>Ability to use and troubleshoot mailroom equipment.</li> <li>Strong organizational skills.</li> <li>Effective communication and customer service skills.</li> </ul><b>Working Conditions & Physical Demands</b> <ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Ability to interpret and apply complex instructions and data.</li> <li>Physical effort may include: <ul> <li>Standing, walking, bending, reaching, lifting (up to 50 lbs.)</li> <li>Pushing/pulling equipment (up to 400 lbs.)</li> <li>Walking between buildings</li> </ul></li> <li>Moderate dexterity required (e.g., keyboard, hand tools, coordination).</li> </ul><b>Note:</b> This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, skills, or working conditions.<br>

Field Representative II, Cross Functional

<div> <br><strong>Administrator, Applications</strong><br> <br> POSITION PROFILE<br> <br>The Associate Applications Analyst is responsible for the daily support of site-specific network and workstation operating systems, workstation connectivity, and end-user applications. This position responds to end user or management support requests and needs, with the primary focus being customer service and the ability to help, regardless of whether the problem is technical, user error, or training. The Associate Applications Analyst is also responsible for thoroughly documenting all relevant information to the support request ticket in the Help Desk Database. Responsibilities include escalating any network, personnel, and end user issues that may impact customer satisfaction or the achievement of contractual Service Level Agreements to the attention of the Help Desk Manager. The Associate Applications Analyst is responsible for following all Help Desk Standard Operating Procedures that pertain to the particular client site they are supporting.<br> <br> Job Duties and Responsibilities<ul> <li>Daily support of site-specific network and workstation operating systems, workstation connectivity, and end-user applications.</li> <li>Responds to end user calls as a first line of technical support, gathering information to resolve the issues, and /or assisting others in the resolution of the problem in a timely, accurately, and professional manner.</li> <li>The Associate Applications Analyst logs each call and strives to resolve the issues while the end user remains on the phone. If the call cannot be resolved within 15 minutes, the Associate Applications Analyst is responsible for escalating the call to the attention of an Engineer (Level 2).</li> <li>The Associate Applications Analyst should always Listen, Understand, Communicate, and then deliver support to the end user.</li> <li>Continuously informs the end user on the progress of the resolution, keeping ownership throughout the ticket resolution and always following up with the end user prior to closing the support ticket to ensure customer satisfaction.</li> <li>When instructed by IT or the Help Desk Manager, the Associate Applications Analyst keeps end users informed of any major problems or scheduled down times as they call in for support.</li> <li>Test new or enhanced applications including systems enhancements and provides feedback to the Help Desk Manager as well as the Client Site Manager of User Support.</li> <li>Provides end users with detailed remote access knowledge, and documents complete trouble shooting information.</li> </ul><strong>Qualifications (Education, Experience and Certifications)</strong><br> <br>Typically Required:<ul> <li>High School Diploma</li> <li>Secondary School Degree Preferred</li> <li>Technical Training & Certifications a plus (i.e.: A+, NETWORK +, MCP, MCSE, MOUS)</li> <li>IT Help Desk support experience (application & hardware support)</li> </ul> KNOWLEDGE, Skills And Abilities<ul> <li>Good communications, listening and problem-solving skills</li> <li>Good customer service skills</li> </ul><strong>Working Conditions, MENTAL and PHYSICAL DEMANDS</strong><ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction </li> <li>Prepare, provide and convey diversified information</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Moderate dexterity </li> <li>Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div>

IT Support Technician

<b>Site Coordinator</b> <b>Position Profile</b> <br>Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.<br><b>Job Duties and Responsibilities</b> <ul> <li>Responsible for daily operations of a mail room, copy center, or scanning facility.</li> <li>Operates office equipment such as PC, copiers, multifunction devices, imaging, and mail equipment.</li> <li>May be responsible for: <ul> <li>Courier services</li> <li>Reception services</li> <li>Switchboard operations</li> <li>Shipping & receiving</li> <li>Delivering and processing mail</li> </ul></li> <li>Handles formal contact with the customer on a daily basis.</li> <li>Implements and manages Ricoh Service Excellence Programs.</li> <li>Operates required equipment/software efficiently to meet service level agreements.</li> <li>Achieves profitability by effectively utilizing company materials and supplies.</li> <li>May maintain daily routine functions including: <ul> <li>Creating/completing work orders</li> <li>Contractor monitoring</li> <li>Inspections</li> <li>Reporting facility-related issues</li> <li>Providing support as required</li> </ul></li> <li>May interact with contracted vendors, facility management, and occupants.</li> <li>May be responsible for office supply inventory re-ordering.</li> <li>May coordinate conference rooms and manage A/V equipment resources.</li> <li>Maintains positive internal working relationships through professional communication.</li> <li>Collects and provides data to leadership and customers; may include monthly reporting.</li> <li>Ensures financial responsibilities are met.</li> <li>Performs other duties as assigned.</li> </ul><b>Qualifications (Education, Experience, and Certifications)</b> <br><b>Typically Requires:</b><ul> <li>High school diploma or GED</li> <li>1+ years of experience in a related field (B2B and/or technical)</li> <li>1+ year of customer-facing work experience</li> <li>Demonstrated knowledge and understanding of technology</li> </ul><b>Knowledge, Skills, and Abilities</b> <ul> <li>Tactical thought processing</li> <li>Ability to present to small groups</li> <li>Moderate problem-solving skills</li> <li>Basic customer service skills</li> <li>Basic technical aptitude</li> <li>Basic written and verbal communication skills</li> </ul><b>Working Conditions, Mental and Physical Demands</b> <ul> <li>Typically an office environment with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Work assignments are diversified; requires interpretation, comprehension, and application of complex material and data.</li> <li>Some physical effort required: <ul> <li>May involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, small parts).</li> </ul></li> <li>Moderate dexterity required: <ul> <li>Regular use of basic tools and equipment (e.g., calculator, keyboard, hand tools, eye/hand coordination).</li> </ul></li> </ul> The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. <br>

<strong>Come Create at Ricoh</strong><br> <br>If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a group of information seekers and customer-obsessed collaborators committed to delivering services, solutions, and technologies that empower business success. We're looking for talented, inspired individuals to help drive high-performance teams with our culture of excellence.<br> <br>Ricoh is an integrated solutions provider that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock organizational potential. If you're seeking a purpose-driven and passionate team, come create with us and help shape our high-performance culture of excellence.<br><strong>We're Hiring: Machine Learning & Data Scientist</strong> <br>Are you driven by data and inspired by innovation? We're looking for a <strong>Software Developer</strong> to help shape the future of intelligent applications. This role blends deep technical expertise with strategic thinking to solve complex business challenges using cutting-edge AI and data science.<br><strong>What You'll Do</strong> <ul> <li>Create, evaluate, and optimize test automation scripts using AI</li> <li>Translate ambiguous business problems into clear, data-driven questions and actionable insights</li> <li>Communicate technical findings effectively to both technical and non-technical stakeholders</li> <li>Collaborate with cross-functional teams to align data science efforts with business goals</li> <li>Build, validate, and deploy machine learning models, including large language models (LLMs)</li> <li>Perform data wrangling, preparation, and governance to ensure high-quality inputs for modeling</li> </ul><strong>Required Skills & Experience</strong> <ul> <li>3+ years of software development experience with strong Python and JavaScript skills</li> <li>Strong SQL and NoSQL database skills; Linux proficiency</li> <li>Analytical mindset, attention to detail, and problem-solving skills</li> <li>Excellent communication and collaboration abilities</li> <li>Experience with Agile methodologies, Jira, and Confluence</li> </ul><strong>Preferred Skills & Experience</strong> <ul> <li>Java/C/C++ or comparable language</li> <li>Experience with test automation platforms (e.g., WebdriverIO, Postman)</li> <li>Data visualization tools (e.g., Seaborn, Tableau)</li> <li>Familiarity with web development frameworks (React, Angular, Flask, Django)</li> <li>Experience with machine learning and modern AI frameworks</li> <li>2+ years of hands-on experience with LLMs, including prompt engineering and fine-tuning</li> <li>Understanding of cloud platforms (AWS, Azure, Google Cloud) and enterprise IT operations</li> <li>Libraries: Pandas, NumPy</li> <li>Experience with innovation, patents, and intellectual property</li> </ul><strong>Qualifications</strong> <ul> <li>Bachelor's degree in Computer Science, Data Science, Statistics, or a related field-or equivalent practical experience</li> </ul>If you're passionate about turning data into impact and thrive in a collaborative, fast-paced environment, we'd love to connect!<br><strong>Working Conditions, Mental and Physical Demands</strong> <ul> <li>Ability to cope with job-related stressors and maintain acceptable performance levels</li> <li>Work in environments adhering to regulatory standards or nationally accepted guidelines (e.g., dust, fumes, physical and chemical agents)</li> <li>Adaptability to travel, overtime, multitasking, and new assignments/tools</li> <li>Clear, concise communication with peers, management, and customers</li> <li>Positive work relationships and openness to diverse perspectives</li> <li>Ownership of assignments and timely completion of commitments</li> </ul>

Senior Software Engineer - Python & AI

<div> <br><br><strong>Field Specialist I, Advanced CIP</strong> <br><br><strong>POSITION PROFILE</strong> <br> <br> This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned. <br> <br> <strong>JOB DUTIES AND RESPONSIBILITIES</strong> <br> <br> <strong>Technical</strong> <br> <br> &bull; Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services. <br> <br> &bull; Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues. <br> <br> &bull; Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations. <br> <br> &bull; Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. <br> <br> &bull; Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. <br> <br> <strong>Customer Services</strong> <br> <br> &bull; Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels. <br> <br> &bull; Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule. <br> <br> &bull; Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. <br> <br> <strong>Manage Workload</strong> <br> <br> &bull; Effectively executes all required workload management and call handling procedures, using current field call management requirements. <br> <br> &bull; Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. <br> <br> <strong>Administrative</strong> <br> <br> &bull; Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. <br> <br> &bull; Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application. <br> <br> &bull; Performs administrative duties as assigned including maintaining required logs, processes and reports. <br> <br> &bull; Completes all required administrative tasks in an accurate and timely manner. <br> <br> &bull; Accounts for all time and activity by recording information through the proper tracking system. <br> <br> &bull; Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. <br> <br> <strong>Results</strong> <br> <br> &bull; Achieves expected productivity levels associated with assigned workload and level of experience. <br> <br> &bull; Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. <br> <br> &bull; Performs other duties as assigned. <br> <br> <strong>QUALIFICATIONS (Education, Experience and Certifications)</strong> <br> <br> &bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. <br> <br> &bull; Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. <br> <br> &bull; Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. <br> <br> &bull; Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 <br> <br> <strong>KNOWLEDGE, SKILLS AND ABILITIES</strong> <br> <br> &bull; Goal orientated, self-motivated and committed to ongoing self-development and the development of others. <br> <br> &bull; Effectively handles information of a highly confidential nature. <br> <br> &bull; Possesses advanced multi-tasking and prioritizing skills. <br> <br> &bull; Identifies problems, opportunities and develops solutions. <br> <br> &bull; Possesses required organizational, interpersonal, and verbal communication skills. <br> <br> &bull; Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles. <br> <br> &bull; Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems. <br> <br> <strong>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS</strong> <br> <br> &bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. <br> <br> &bull; Occasional overnight travel may be required. <br> <br> &bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. <br> <br> &bull; Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). <br> <br> &bull; Shift work, overtime, stand-by and/or on-call may be required. <br> <br> &bull; Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. <br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br> <br></div>

Printer Technician

<div> <br><strong>Analyst I, MS Onsite</strong><br><br>POSITION PROFILE <br>Working closely with RICOH's management teams, provides sales operations and compensation analysis for projects, strategic planning and implementation of operational and performance improvements.<br><br>Job Duties and Responsibilities <ul> <li>Gathers and presents sales productivity and compensation information to internal management and Operational/Functional leadership</li> <li>Provides compensation effectiveness analysis to internal management</li> <li>Participates in projects related to understanding & improving the sales performance of the company. The focus/objective of these projects is the identification and pursuit of opportunities to improve Region/Marketplace performance and ultimately to increase shareholder value</li> <li>Via above responsibilities, identifies opportunities to improve commission administration processes and data quality. Leads effort to attain improvement or serves in a consulting capacity for other functions responsible for the improvement</li> <li>Safeguards information of a highly confidential and proprietary nature and deals courteously and effectively with a diverse group of contacts, both inside and outside of the department</li> <li>Provides accurate, courteous and professional service to all internal and external customers</li> <li>Acts as liaison with commission administration staff in the prescribed areas of responsibilities</li> <li>Provides ad hoc reporting and analysis for internal and region management</li> <li>Provides data analysis and reporting to meet the needs of internal management. Data sources will be varied. Analysis and reporting tools will include OMD, Oracle and PC-based</li> <li>Identifies and develops benchmarks for performance comparisons. Analyzes sales performance and selling expense and makes recommendations for process, operational, or financial improvements</li> <li>Performs other duties as assigned</li> </ul>Qualifications (Education, Experience and Certifications)<ul> <li>4-year college degree is required; major in Finance, Accounting, Economics, Business, or Math is preferred</li> <li>3-5 years of work experience, operations and/or finance experience is desired</li> <li>Requires analytical and operational background and experience</li> </ul> KNOWLEDGE, Skills And Abilities <ul> <li>Excellent project management skills</li> <li>Demonstrated communications skills</li> <li>Ability to present data succinctly and effectively</li> <li>Excellent customer service skills</li> </ul>Working Conditions, MENTAL AND PHYSICAL DEMANDS<ul> <li>Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc. and General Public.</li> <li>Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.</li> <li>Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.).</li> <li>Requires moderate dexterity </li> <li>Regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div>

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