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<div> <div> <br><b>Job Title:</b> Site Leader, Legal <br> <br> <div> <br><b>Three Sentence Summary: </b>Join our legal office environment as a Site Leader, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism. <br> <br> <div> <br><b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li>Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness. </li> </ul> <div> <ul> <li>Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth. </li> </ul> <div> <ul> <li>Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention. </li> </ul> <div> <ul> <li>Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources. </li> </ul> <div> <ul> <li>Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation. </li> </ul> <div> <ul> <li>Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations. </li> </ul> <div> <ul> <li>Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance. </li> </ul> <div> <br><b>Qualifications (Must Have):</b> <br> <br> <div> <ul> <li>High school diploma or GED. </li> </ul> <div> <ul> <li>Minimum of 2 years' experience in the legal industry. </li> </ul> <div> <ul> <li>Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders. </li> </ul> <div> <ul> <li>Excellent organizational skills and the ability to lead and train employees effectively. </li> </ul> <div> <br><b>Qualifications (Nice to Have):</b> <br> <br> <div> <ul> <li>Experience in delivering classroom or informal training sessions. </li> </ul> <div> <ul> <li>Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software). </li> </ul> <div> <ul> <li>Familiarity with different types of law and legal departments. </li> </ul> <div> <ul> <li>Proficiency in operating advanced machinery for complex jobs. </li> </ul> <div> <br>If you're passionate about driving excellence in a legal environment, we invite you to join us as a Site Leader. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth. <br> <br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

public

Office Services Coordinator

<div> <b>Position Profile</b> <br>The Senior On-Site Service Specialist provides service coverage across <b>three local sites</b> (Farmington, Windsor Locks, and East Hartford). This role performs a variety of on-site service, mailroom, shipping/receiving, and delivery functions while ensuring exceptional customer service.<br> <br>This position requires:<ul> <li>Driving company vehicles, including a small box truck</li> <li>Ability to lift and move packages up to <b>50 lbs</b></li> <li>Comfort with technology and standard office equipment</li> <li>Strong reliability and customer service skills</li> </ul><b>Job Duties & Responsibilities</b> <ul> <li>Perform <b>document scanning and imaging</b></li> <li>Sort, pick up, and deliver <b>mail and packages</b></li> <li>Distribute <b>office supplies</b>, mail, fax transmissions, and deliveries to personnel or drop-off points</li> <li>Complete <b>filing duties</b>, including archiving and purging of documents</li> <li>Deliver completed jobs to designated locations within or outside the site</li> <li>Maintain <b>daily meter readings and service logs</b></li> <li>Travel between company buildings as needed</li> <li>Perform tasks related to <b>shipping and receiving</b> materials</li> <li>Assist with <b>light maintenance and cleaning</b> duties</li> <li>Operate office equipment including copiers, fax machines, postage meters, calculators, and basic PC tasks</li> <li>Provide support in a <b>mailroom environment</b>, including dock work</li> <li>Demonstrate understanding of the <b>Ricoh Services Portfolio and Technology</b></li> <li>Perform other duties as assigned</li> </ul><b>Qualifications (Education, Experience & Certifications)</b> <ul> <li>High school diploma or GED required</li> <li><b>1-2 years of related work experience</b></li> <li>Copy/print center experience preferred</li> <li>Valid driver's license and proof of required auto insurance (per Ricoh standards)</li> <li>Basic computer competency, including proficiency in <b>Microsoft Office Suite</b></li> </ul><b>Knowledge, Skills & Abilities</b> <ul> <li>Knowledge of <b>shipping/receiving procedures</b></li> <li>Basic electronics knowledge preferred</li> <li>Ability to work <b>independently</b>, prioritize, and stay flexible</li> <li>Ability to select proper <b>packing methods/materials</b> and verify packing slips</li> <li>Ability to understand and follow <b>mail delivery instructions</b></li> <li>Strong <b>troubleshooting and problem-solving</b> skills</li> <li>Excellent <b>customer service</b> and verbal communication skills</li> </ul><b>Working Conditions, Mental & Physical Demands</b> <ul> <li>Frequent exposure to: <ul> <li>Copier/fax machine noise</li> <li>Toner and variable room temperatures</li> <li>Potential paper cuts, box handling</li> </ul></li> <li>Exposure to <b>outdoor weather</b> when traveling between buildings</li> <li>Physical effort including: <ul> <li>Standing, walking, bending, stretching, climbing</li> <li>Lifting/moving up to <b>50 lbs</b></li> <li>Pushing/pulling equipment up to <b>400 lbs</b> on wheels (for repairs or relocation)</li> </ul></li> <li>Daily interaction with customers, managers, employees, and dispatch; occasional vendor communication</li> </ul></div>

Senior On-Site Service Specialist

<div> <br>Strategic Sr Technology Specialist<br><br><div> <b>Position Profile</b> <br>The <b>Strategic Senior Technology Specialist</b> executes Ricoh's core equipment and basic services strategy within assigned accounts, partnering closely with the Client Executive across Strategic and Enterprise Accounts.<br><b>Job Duties and Responsibilities</b> <ul> <li>Work with the Client Executive to execute equipment and basic services strategy within assigned accounts.</li> <li>Independently lead customer engagements, meetings, and opportunity development-leveraging SMEs and other resources to position, propose, and close deals.</li> <li>Efficiently qualify opportunities and develop proposals that meet or exceed customer requirements.</li> <li>Craft and position the Ricoh portfolio to best fit customer needs.</li> <li>Assess customer fit, requirements, and financial affordability.</li> <li>Lead pricing, proposals, and negotiation processes.</li> <li>Propose, sell, and deliver profitable core equipment and basic services.</li> <li>Collaborate with matrixed teams to ensure high-quality deliverables for clients.</li> <li>Build trust, confidence, and influence with clients through effective collaboration.</li> <li>Clearly articulate Ricoh's industry positioning and value proposition.</li> <li>Perform other duties as assigned.</li> </ul><b>Qualifications (Education, Experience, Certifications)</b> <ul> <li>Bachelor's degree or equivalent relevant experience.</li> <li>5-10 years of experience selling into Fortune 5000 companies.</li> <li>Proven consultative selling skills.</li> </ul><b>Knowledge, Skills, and Abilities</b> <ul> <li>Strong negotiation and sales skills.</li> <li>Deep understanding of customer approval processes and internal workflows.</li> <li>Ability to sell service annuities and manage change orders effectively.</li> <li>Demonstrated success using collaboration to build influence.</li> <li>Strong understanding of the core product and services portfolio.</li> <li>Ability to independently develop and deliver value propositions.</li> <li>Excellent verbal and written communication skills.</li> <li>Proven ability to build and maintain professional relationships.</li> <li>Keeps current with market trends and industry changes.</li> <li>IT-savvy with a strong understanding of enterprise architectures.</li> <li>High learning agility.</li> </ul><b>Working Conditions, Mental and Physical Demands</b> <ul> <li>Typically works in an office environment with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Work assignments are diverse and require the interpretation, comprehension, and application of complex material and data, as well as the ability to prepare and convey varied information.</li> <li>Minimal physical effort required. Work is primarily sedentary but may involve walking, standing, bending, reaching, and lifting or carrying objects under 10 lbs (such as files, books, and small parts). Moderate dexterity is needed for tasks involving calculators, keyboards, tools, and hand-eye coordination.</li> <li>Travel required (approximately 30%), which may include overnight travel.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div></div>

Strategic Senior Sales Technology Specialist

<div> <br>Strategic Senior Sales Technology Specialist <br> <div> <b>Position Profile</b> <br>The <b>Strategic Senior Technology Specialist</b> executes Ricoh's core equipment and basic services strategy within assigned accounts, partnering closely with the Client Executive across Strategic and Enterprise Accounts.<br><b>Job Duties and Responsibilities</b> <ul> <li>Work with the Client Executive to execute equipment and basic services strategy within assigned accounts.</li> <li>Independently lead customer engagements, meetings, and opportunity development-leveraging SMEs and other resources to position, propose, and close deals.</li> <li>Efficiently qualify opportunities and develop proposals that meet or exceed customer requirements.</li> <li>Craft and position the Ricoh portfolio to best fit customer needs.</li> <li>Assess customer fit, requirements, and financial affordability.</li> <li>Lead pricing, proposals, and negotiation processes.</li> <li>Propose, sell, and deliver profitable core equipment and basic services.</li> <li>Collaborate with matrixed teams to ensure high-quality deliverables for clients.</li> <li>Build trust, confidence, and influence with clients through effective collaboration.</li> <li>Clearly articulate Ricoh's industry positioning and value proposition.</li> <li>Perform other duties as assigned.</li> </ul><b>Qualifications (Education, Experience, Certifications)</b> <ul> <li>Bachelor's degree or equivalent relevant experience.</li> <li>5-10 years of experience selling into Fortune 5000 companies.</li> <li>Proven consultative selling skills.</li> </ul><b>Knowledge, Skills, and Abilities</b> <ul> <li>Strong negotiation and sales skills.</li> <li>Deep understanding of customer approval processes and internal workflows.</li> <li>Ability to sell service annuities and manage change orders effectively.</li> <li>Demonstrated success using collaboration to build influence.</li> <li>Strong understanding of the core product and services portfolio.</li> <li>Ability to independently develop and deliver value propositions.</li> <li>Excellent verbal and written communication skills.</li> <li>Proven ability to build and maintain professional relationships.</li> <li>Keeps current with market trends and industry changes.</li> <li>IT-savvy with a strong understanding of enterprise architectures.</li> <li>High learning agility.</li> </ul><b>Working Conditions, Mental and Physical Demands</b> <ul> <li>Typically works in an office environment with adequate lighting, ventilation, and normal temperature/noise levels.</li> <li>Work assignments are diverse and require the interpretation, comprehension, and application of complex material and data, as well as the ability to prepare and convey varied information.</li> <li>Minimal physical effort required. Work is primarily sedentary but may involve walking, standing, bending, reaching, and lifting or carrying objects under 10 lbs (such as files, books, and small parts). Moderate dexterity is needed for tasks involving calculators, keyboards, tools, and hand-eye coordination.</li> <li>Travel required (approximately 30%), which may include overnight travel.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div></div>

<div> <br><strong>Receptionist & Switchboard</strong><br><br>POSITION PROFILE <br>Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States.<br> Job Duties and Responsibilities <br> &bull; Greets the public.<br> <br> &bull; Distributes name badges to visitors, temporary employees, etc.<br> <br> &bull; Schedules meeting rooms for all.<br> <br> &bull; Answers and transfers calls from all over the United States.<br> <br> &bull; Participates enthusiastically in company and community service events.<br> <br> &bull; Performs light Administrative duties.<br> <br> &bull; Performs PC Support and Administrative duties as needed.<br> <br> &bull; Acts as a model for Vision, Values, and Mission.<br> <br> &bull; Builds professional relationships with customers and other teams.<br> <br> &bull; Responsible for the timely updates of the following: Company phone and speed dial lists, Brag Board and Company Calendar.<br> <br> &bull; Responsible for updating the automated messaging center daily.<br> <br> &bull; Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). Responsible for ordering, maintaining and distributing promotional items for Promotional Store.<br> <br> &bull; Performs other duties as assigned.<br><br><strong>Qualifications (Education, Experience and Certifications)</strong><br> <br>Typically Requires:<br> <br> &bull; Requires high school diploma or equivalent and 1+ years of prior switchboard experience.<br><br>KNOWLEDGE, Skills And Abilities <br> &bull; Excellent organizational and communications skills<br> <br> &bull; MS Office Suite experience, specifically Word and Excel.<br> <br> &bull; Excellent customer service skills.<br> <br> &bull; Flexibility and ability to work in a team environment.<br> <br> &bull; Good communications skills<br> <br><strong>Working Conditions, MENTAL aND PHYSICAL DEMANDS</strong><br> <br> &bull; Typically, an office environment with adequate lighting and ventilation, and a normal range of<br> <br>temperature and noise level<br> <br> &bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information<br> <br> &bull; Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).<br> <br> &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.<br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br><br></div>

Receptionist & Switchboard

<div> <div> <br> <b>Job Title:</b> Area Customer Service Coordinator <br> <br> <div> <br> <b>Summary:</b> <br> <br> <div> <br> Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <br> <br> <div> <br>  <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li> Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li> Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li> Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <br>  <br> <br> <div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li> High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li> Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li> </ul> <div> <ul> <li> Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li> </ul> <div> <br> <b></b> <br> <br> <div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li> Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li> Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li> Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li> Commitment to personal growth and accountability through ongoing education and development opportunities. </li> </ul> <div> <br>  <br> <br> <div> <br> In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br> <br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Multi Site Customer Service Coordinator

<strong>Job Title: </strong>Senior On-Site Service Specialist<br><br><strong>Summary: </strong>Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br> pivotal role in transforming our clients' experience through top-notch operations support. You will <br> engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br> tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br> troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br> &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br> efficiency.<br> &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br> resolution.<br> &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br> and managing job requests.<br> &bull; Maintain meticulous records, manage inventory, and calculate charges for services <br> rendered.<br> &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br> various building functions.<br> &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br> and reception duties.<br> &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br> ensuring a secure work environment.<br><br><strong>Qualifications Must Have:</strong><br> &bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br> &bull; Proficiency in basic computer skills, including MS Office Suite.<br> &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br> environment.<br><br><strong>Qualifications Nice to Have:</strong><br> &bull; Previous experience in copy jobs or related fields.<br> &bull; Basic knowledge of electronics and copier equipment repair.<br> &bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br> you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br> in shaping the future of service excellence.<br>

Mailroom Shipping and Receiving Specialist

<div> <br><strong>Position Summary</strong><br> <br>The Mail Center Associate is responsible for supporting daily mailroom operations in a corporate environment. This role includes mail receiving, delivery, conference room setup, and general office support. This is a physically active position that requires frequent walking. <br> <br><strong>Key Responsibilities</strong><ul> <li>Receive, sort, and distribute incoming mail and packages</li> <li>Deliver mail, documents, and <strong>copy paper</strong> to designated departments</li> <li>Assist with <strong>conference room setup</strong>, including arranging chairs, tables, and materials</li> <li>Maintain cleanliness and organization of mailroom and supply areas</li> <li>Perform routine checks to ensure conference rooms are properly set up and stocked</li> <li>Provide customer service to employees regarding mail and delivery inquiries</li> <li>Support additional administrative or facilities tasks as needed</li> </ul><strong>Requirements</strong><ul> <li>Ability to walk for extended periods throughout the day</li> <li>Ability to lift and carry mail, packages, and boxes of copy paper (weight varies)</li> <li>Good communication and customer service skills</li> <li>Reliable, punctual, and able to work independently</li> </ul><strong>Preferred Skills</strong><ul> <li>Prior mailroom, facilities, or office support experience helpful but not required</li> <li>Basic knowledge of office equipment (copiers, printers, etc.)</li> </ul></div>

Mailroom Specialist

<div> <div> <div> <br> <b>Job Title:</b> Area Customer Service Coordinator <br> <br> <div> <br> <b>Summary:</b> <br> <br> <div> <br> Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <br> <br> <div> <br>  <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li> Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li> Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li> Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <br>  <br> <br> <div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li> High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li> Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li> </ul> <div> <ul> <li> Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li> </ul> <div> <br> <b></b> <br> <br> <div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li> Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li> Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li> Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li> Commitment to personal growth and accountability through ongoing education and development opportunities. </li> </ul> <div> <br>  <br> <br> <div> <br> In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

<div> <br><strong>Courier</strong><br><br>POSITION PROFILE <br>Ensures customers' satisfaction by making pick-ups and deliveries in a proficient and timely manner.<br> <br>This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.<br><br>Job Duties and Responsibilities <br> &bull; Delivers messages, telegrams, documents, packages, and other items to business establishments and by performing the following duties:<br>&bull; Travels to delivery site on foot or by bicycle, automobile or public conveyance, Customer Vehicles.<br>&bull; Keeps log of items received and delivered.<br>&bull; Obtains receipts or for articles delivered.<br>&bull; Follows appropriate chain of custody protocols (I.E.: TRAC)<br>&bull; Services vehicle driven, such as checking fluid levels and replenishing fuel.<br>&bull; Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.<br>&bull; Follows RICOH Service Excellence performance requirements.<br>&bull; Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.<br>&bull; Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner. paperwork in a timely, accurate and legible manner.<br>&bull; Presents professional appearance to clients by dressing in professional attire according to company standards.<br>&bull; Responsible for communicating vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.<br>&bull; Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.<br>&bull; Performs other duties as assigned.<br>&bull; Able to work independently, making sound decisions with the needs of the customer and the business in mind.<br><br><strong>Qualifications (Education, Experience and Certifications)</strong><br> <br>Typically Required:<br>&bull; High school diploma or equivalent is required.<br>&bull; Requires valid state driver's license and driving record that meets company standards.<br>&bull; Requires experience in electronic communication devices and experience in a team environment.<br>&bull; Technical ability &bull; Computers, email, basics, TRAC<br> KNOWLEDGE, Skills And Abilities <br> &bull; Good customer service and communications skills<br>&bull; Ability to read map, follow written instructions and complete paperwork accurately, good reading comprehension.<br>&bull; Professional appearance and demeanor<br>&bull; Excellent communication skills both verbal and written.<br>&bull; Ability to effectively work individually or in a team environment.<br>&bull; Competency in performing multiple functional tasks.<br>&bull; May be required to lift up to 50 lbs.<br>&bull; Critical thinking and decision-making skills<br><br><strong>Working Conditions, MENTAL AND PHYSICAL DEMANDS</strong><br>&bull; Couriers spend most of their time alone, making deliveries, and usually are not closely supervised. Those who deliver by bicycle are exposed to all weather conditions, as well as to the many hazards associated with heavy traffic. Car, van, and truck Couriers must sometimes carry heavy loads, either manually or with the aid of a hand truck.<br>&bull; They also deal with difficult parking situations, as well as traffic jams and road construction.<br>&bull; When in the office, typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level based on the geographic location of the site.<br>&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information.<br>&bull; Work requires walking, standing, bending, reaching, lifting or carrying objects that can weigh as much as 50 lbs. (e.g., papers, books, files and small parts, etc.).<br>&bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.)<br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br> <br></div>

Courier

Copy and Print Specialist

<div> <br><br><b>Print Technician Production</b><br><br><b>POSITION PROFILE</b><br> <br>This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned.<br> <br><b>JOB DUTIES AND RESPONSIBILITIES</b><br> <br><b>Technical</b><br>&bull; Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.<br>&bull; Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.<br>&bull; Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.<br>&bull; Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.<br>&bull; Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.<br> <br><b>Customer Services</b><br>&bull; Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.<br>&bull; Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule.<br>&bull; Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.<br> <br><b>Manage Workload</b><br>&bull; Effectively executes all required workload management and call handling procedures, using current field call management requirements.<br>&bull; Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.<br> <br><b>Administrative</b><br>&bull; Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.<br>&bull; Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.<br>&bull; Performs administrative duties as assigned including maintaining required logs, processes and reports.<br>&bull; Completes all required administrative tasks in an accurate and timely manner.<br>&bull; Accounts for all time and activity by recording information through the proper tracking system.<br>&bull; Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.<br> <br><b>Results</b><br>&bull; Achieves expected productivity levels associated with assigned workload and level of experience.<br>&bull; Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.<br>&bull; Performs other duties as assigned.<br> <br><b>QUALIFICATIONS (Education, Experience and Certifications)</b><br>&bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.<br>&bull; Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.<br>&bull; Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.<br>&bull; Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 <br> <br><b>KNOWLEDGE, SKILLS AND ABILITIES</b><br>&bull; Goal orientated, self-motivated and committed to ongoing self-development and the development of others.<br>&bull; Effectively handles information of a highly confidential nature.<br>&bull; Possesses advanced multi-tasking and prioritizing skills.<br>&bull; Identifies problems, opportunities and develops solutions.<br>&bull; Possesses required organizational, interpersonal, and verbal communication skills.<br>&bull; Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.<br>&bull; Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems.<br> <br><b>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS</b><br>&bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times.<br>&bull; Occasional overnight travel may be required.<br>&bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.<br>&bull; Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).<br>&bull; Shift work, overtime, stand-by and/or on-call may be required.<br>&bull; Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers.<br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div>

Print Technician Production

<div> <br><strong>Delivery & Install Driver</strong><br><br>POSITION PROFILE<br> <br>Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer. The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions. Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met. Meet all Delivery Safety Standards<br><br>Job Duties and Responsibilities<br>&bull; Ensures equipment is safely delivered to the correct location.<br>&bull; Maintains log books in accordance with DOT regulations (Electronic or manual)<br>&bull; Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws<br>&bull; Performing pick-up of product at same time as delivery, thus minimizing costs<br>&bull; Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices<br>&bull; Participation in Safety Programs.<br>&bull; Pre-calling customers when applicable.<br>&bull; Achieves expected productivity levels associated with assigned workload and level of experience<br>&bull; Demonstrates good technical skills<br>&bull; Demonstrates excellent customer relation skills.<br>&bull; Identifies customer's needs and determines appropriate action; refers calls to appropriate party.<br>&bull; Provides constructive feedback to service and process team regarding networking and installation initiatives<br>&bull; Provides basic customer training on printing standalone and network devices.<br>&bull; Completes technical training on new equipment as required<br>&bull; Maintain professional appearance in driver uniform<br>&bull; Contacts the Dispatch and/or service department if technician is needed.<br>&bull; Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.<br>&bull; Ensures equipment is properly loaded and secured in the boxed van/truck.<br>&bull; Use of phone to capture electronic customer signature upon completion of scheduled transactions.<br>&bull; Ensures all paperwork is signed and properly processed, as required.<br>&bull; Loading/ Off-loading trucks may apply.<br>&bull; Helps train new Delivery Drivers on new products & proper loading, where applicable.<br>&bull; Follows all accident/incident reporting guidelines and procedures<br>&bull; Conducts cycle counts and inventory reconciliation when required.<br>&bull; Reconcile inventory at the end of the day based on route completion and report discrepancies.<br>&bull; Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.<br>&bull; Responsible for an inventory value of up to $1,000,000.<br>&bull; Overnight stays may be required.<br>&bull; Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.<br>&bull; Performs other duties as assigned.<br> <br><strong>Qualifications (Education, Experience and Certifications)</strong><br> <br>Required:<br>&bull; Safe driving record and History<br>&bull; On line technical training focused on networking and installation<br>&bull; On the Job training with field technicians at customer location and or at Transfer Center<br>&bull; Eligibility to drive a commercial vehicle according to FMCSR regulations.<br>&bull; Must maintain valid driver's license in accordance with company policy.<br>&bull; Minimum two years of medium-duty truck driving experience is required.<br>&bull; Pass a road Test<br>&bull; Valid and current medical card is required<br>&bull; Be at least 20 years of age, properly licensed in his or her current state of residence.<br>&bull; High school diploma or equivalent education is required.<br>&bull; Valid commercial driver's license is required if applicable per state<br>&bull; Ability to read maps and electronic GPS<br>&bull; Overnight stays may be required based on DOT regulations or Peak Periods.<br><br>KNOWLEDGE, Skills And Abilities<br>&bull; Must be able to physically handle oversized and overweight equipment.<br>&bull; Identification of at-risk behaviors and have the ability to make quick corrections.<br>&bull; Strong Customer Presentation and Communication Skills.<br>&bull; Familiarity utilizing and learning smart phones and/or tablets with hand held electronic technology.<br>&bull; Basic computer skills.<br>&bull; Adequate technical skills to install/network equipment<br>&bull; Possesses methodical approach to resolving problems that could arise during their day.<br>&bull; Must have adequate reading, math skill, and ability to write legibly.<br>&bull; May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.*<br><br><strong>Working Conditions, MENTAL AND PHYSICAL DEMANDS</strong><br>&bull; Working conditions could result in serious injuries if they don't follow appropriate lifting or moving procedures and/or the rules of the road.<br>&bull; Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level<br>&bull; Physical effort is required in the lifting of equipment weighing up to 100 pounds and the moving of equipment that may weigh up to 1000lbs<br>&bull; Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction &bull; prepare, provide and convey diversified information.<br>&bull; Typically, a variety of conditions, including office, warehouse and van/truck environment with adequate lighting and ventilation, and a normal range of temperature and noise level.<br>&bull; There is frequent exposure to chemical solvents and cleaners<br>&bull; Ability to work independently<br> <br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div>

Delivery & Install Driver

<strong>Delivery and Set-Up Driver</strong><br> <br><strong>$1000 Sign On Bonus for New Ricoh Team Members!!</strong><br> <br><strong>Position Profile</strong><br> <br>The Delivery & Set-Up Driver is tasked with the efficient and high-quality pick-up, relocation, and delivery of office equipment in a safe manner. This role may involve the installation and networking of equipment upon delivery to customers. The professionalism and quality of conduct displayed by the driver can directly impact future customer purchase decisions. The driver is also responsible for providing basic training on the delivered device(s) and must meet all federal DOT requirements as well as Delivery Safety Standards.<br> <br><strong>Job Duties and Responsibilities</strong><ul> <li>Ensure safe and accurate delivery of equipment to the designated location.</li> <li>Maintain logbooks in accordance with DOT regulations, whether electronic or manual.</li> <li>Conduct pre- and post-trip vehicle inspections to ensure safety, cleanliness, and compliance with all DOT and state laws.</li> <li>Perform simultaneous pick-up of products during deliveries to minimize costs.</li> <li>Execute basic connected installations, including setting up IP addresses, downloading print drivers, removing hard drives when necessary, backing up and uploading customers' existing address books, and providing basic customer training on standalone and network printing devices.</li> <li>Participate actively in Safety Programs.</li> <li>Pre-call customers when necessary.</li> <li>Achieve expected productivity levels aligned with assigned workload and experience.</li> <li>Demonstrate excellent technical skills and customer relation skills.</li> <li>Identify and address customers' needs, referring calls to the appropriate party as required.</li> <li>Provide constructive feedback to the service and process team regarding networking and installation initiatives.</li> <li>Offer basic customer training on standalone and network printing devices.</li> <li>Complete technical training on new equipment as required.</li> <li>Maintain a professional appearance by adhering to the driver uniform standards.</li> <li>Contact Dispatch and/or the service department if a technician is needed.</li> <li>Verify that equipment configuration matches the Bill of Lading, traveler, or other provided documentation.</li> <li>Ensure equipment is properly loaded and secured in the van/truck.</li> <li>Use a phone to capture electronic customer signatures upon completing scheduled transactions.</li> <li>Ensure all paperwork is signed and processed correctly as required.</li> <li>Load and off-load trucks as needed.</li> <li>Assist in training new Delivery Drivers on new products and proper loading techniques when applicable.</li> <li>Follow all accident/incident reporting guidelines and procedures.</li> <li>Conduct cycle counts and inventory reconciliation when required.</li> <li>Reconcile inventory at the end of the day based on route completion and report any discrepancies.</li> <li>Meet productivity and quality standards as outlined by the manager.</li> <li>Manage inventory valued at up to $1,000,000.</li> <li>Overnight stays may be required.</li> <li>Operate and use warehouse equipment such as forklifts, stair climbers, and pallet jacks.</li> <li>Perform additional duties as assigned.</li> </ul><strong>Qualifications (Education, Experience, and Certifications)</strong><br> <br><strong>Required:</strong><ul> <li>A safe driving record and history.</li> <li>Online technical training focused on networking and installation.</li> <li>On-the-job training with field technicians at customer locations or at the Transfer Center.</li> <li>Eligibility to drive a commercial vehicle according to FMCSR regulations.</li> <li>Valid driver's license in accordance with company policy.</li> <li>A minimum of two years of medium-duty truck driving experience.</li> <li>Successful completion of a road test.</li> <li>A valid and current medical card.</li> <li>Be at least 20 years of age, properly licensed in the current state of residence.</li> <li>High school diploma or equivalent education.</li> <li>A valid commercial driver's license if applicable per state regulations.</li> <li>Ability to read maps and utilize electronic GPS.</li> <li>Overnight stays may be required based on DOT regulations or peak periods.</li> </ul><strong>Knowledge, Skills, and Abilities:</strong><ul> <li>Ability to physically handle oversized and heavy equipment.</li> <li>Capability to identify at-risk behaviors and make quick corrections.</li> <li>Strong customer presentation and communication skills.</li> <li>Familiarity with and ability to learn smart phones and tablets with handheld electronic technology.</li> <li>Basic computer skills.</li> <li>Adequate technical skills to install and network equipment.</li> <li>Methodical approach to resolving problems.</li> <li>Adequate reading, math skills, and legible handwriting.</li> <li>Certification on the operation and use of warehouse equipment such as forklifts and stair climbers may be required.</li> </ul><strong>Working Conditions, Mental and Physical Demands:</strong><ul> <li>Working conditions could result in serious injuries if appropriate lifting or moving procedures and road rules are not followed.</li> <li>Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.</li> <li>Physical effort is required to lift equipment weighing up to 100 pounds and move equipment that may weigh up to 1,000 pounds.</li> <li>Work assignments are diversified, including interpreting, comprehending, and applying complex materials, data, and instructions, as well as preparing, providing, and conveying diversified information.</li> <li>Typically, work occurs in a variety of conditions, including office, warehouse, and van/truck environments with adequate lighting and ventilation and a normal range of temperature and noise levels.</li> <li>Frequent exposure to chemical solvents and cleaners.</li> <li>Ability to work independently.</li> </ul>

<div> <br><strong>District Manager</strong><br><br><div> <br><strong>Position Profile</strong><br> <br>The Sales District Manager drives, leads, and develops a team of Account Managers to demonstrate customer-focused, consultative selling within the district. This role provides coaching on business planning, account strategy, pipeline development, and opportunity management to achieve sales objectives. The manager is responsible for new business development, expanding services within existing accounts, and proactively managing the district P&L to respond effectively to changing business conditions.<br> <br><strong>Job Duties and Responsibilities</strong> <strong>Sales Leadership</strong><ul> <li>Lead a sales team in executing Ricoh's Equipment and Services strategy, capabilities, standards, and actions.</li> <li>Drive profitable revenue growth across equipment and services, including contract retention, expansion, and added offerings.</li> <li>Lead new business development initiatives focused on Ricoh's hardware and market-based services portfolio.</li> <li>Increase market share by championing and driving adoption of new services.</li> </ul><strong>Team Management & Performance</strong><ul> <li>Hold Account Managers accountable for sales activities, KPIs, and closing business to deepen account penetration.</li> <li>Establish clear expectations through consistent routines and inspection of activities that support sales objectives.</li> <li>Collaborate with internal resources to align support, talent, and processes that drive growth.</li> <li>Engage peers and specialty groups to resolve issues and improve processes.</li> </ul><strong>Coaching & Talent Development</strong><ul> <li>Assess team talent, identifying strengths and development areas.</li> <li>Coach Account Managers in Ricoh's selling methodology to ensure mastery of fundamentals and continuous improvement.</li> <li>Create and implement development plans that challenge and elevate team performance.</li> </ul><strong>Business Management</strong><ul> <li>Proactively manage activities to achieve company financial targets.</li> <li>Manage the business through execution of KPIs and ensure GP growth across all business lines.</li> <li>Review and adjust to business needs based on district P&L outcomes.</li> <li>Perform other related duties as assigned.</li> </ul><strong>Qualifications (Education, Experience, Certifications)</strong><br> <br><strong>Required:</strong><ul> <li>Bachelor's degree or equivalent relevant experience.</li> <li>3 years of experience selling products and services.</li> <li>3years of sales management experience.</li> <li>Consultative sales experience.</li> <li>Industry experience preferred.</li> <li>Strong understanding of P&L management.</li> </ul><strong>Knowledge, Skills, and Abilities</strong><ul> <li><strong>Energetic:</strong> Leads with optimism and possibility; demonstrates agile leadership.</li> <li><strong>Adaptable:</strong> Maintains a growth mindset and adjusts effectively to change.</li> <li><strong>Service-Oriented:</strong> Places the customer at the center of decision-making.</li> <li><strong>Innovative & Future-Focused:</strong> Balances short-term needs with long-term vision.</li> <li><strong>Open-Minded & Authentic:</strong> Inclusive, honest, genuine, and trustworthy.</li> <li><strong>Data-Driven:</strong> Makes fact-based decisions and uses data for insights and direction.</li> <li><strong>Accountable:</strong> Owns actions, commitments, and results.</li> <li><strong>Agile:</strong> Drives outcomes through decisive action and people leadership.</li> <li>Expert customer service and sales skills.</li> <li>Strong ability to motivate teams and achieve district goals.</li> <li>Excellent communication skills with internal and external audiences.</li> <li>Strong listening, problem-solving, and feedback skills.</li> <li>Strong interpersonal skills and self-motivation.</li> <li>Demonstrates business acumen and leadership capabilities.</li> <li>Promotes teamwork and models collaborative behaviors.</li> <li>Understands and implements company initiatives.</li> <li>Proficient in Microsoft Office Suite.</li> </ul><strong>Working Conditions / Mental & Physical Demands</strong><ul> <li>Primarily works in an office environment with standard lighting, ventilation, noise levels, and temperature.</li> <li>Experiences cyclical stress due to frequent goals and deadlines, along with daily stress tied to decision-making responsibilities.</li> <li>Mostly sedentary work with occasional walking, standing, bending, reaching, and light lifting (typically under 10 lbs).</li> <li>Requires moderate manual dexterity for tools such as keyboards, calculators, and office equipment.</li> <li>Requires periodic customer site visits, which may include locations not accessible via public transportation.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div></div>

District Manager

<div> <div> <br> <b>Job Title: </b>Field Representative II, MS Onsite Technical Support <br> <br> <div> <br><br><div> <br> <b>Summary:</b> In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch. <br> <br> <div> <br><br><div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations. </li> </ul> <div> <ul> <li> Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task. </li> </ul> <div> <ul> <li> Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively. </li> </ul> <div> <ul> <li> Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards. </li> </ul> <div> <ul> <li> Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction. </li> </ul> <div> <ul> <li> Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies. </li> </ul> <div> <ul> <li> Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence. </li> </ul> <div> <br><br><div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li> High school diploma or equivalent. </li> </ul> <div> <ul> <li> Minimum of 3 years of related experience. </li> </ul> <div> <ul> <li> Excellent customer service skills with a warm and engaging demeanor. </li> </ul> <div> <ul> <li> Strong organizational skills and the ability to prioritize effectively. </li> </ul> <div> <ul> <li> Proficiency in using, calibrating, and troubleshooting office and complex technical equipment. </li> </ul> <div> <br><br><div> <div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li> Certification in relevant technical areas. </li> </ul> <div> <ul> <li> Experience in a diverse range of office equipment and systems. </li> </ul> <div> <br><br><div> <br> At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint. <br> <br> <div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Field Representative II, MS Onsite Technical Support

<div> <br><strong>Area Customer Service Coordinator</strong><br> POSITION PROFILE <br> Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes<strong>. </strong> Undertaking all customer support tasks in external customer/client facilities <br> <br> The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. <br> <br> Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. <br> <br> . <br>Job Duties and Responsibilities <br> &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area <br>&bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. <br>&bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. <br>&bull; Assists with onboarding new team members and cross training peers <br>&bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. <br>&bull; Routinely inspects Site Procedures Guide for accuracy and compliance <br>&bull; Knowledgeable of all contracted services within assigned customer accounts <br>&bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. <br>&bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. <br>&bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. <br>&bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. <br>&bull; Creates and maintains a customer-focused environment. <br>&bull; Responsible for customer satisfaction by engaging end-user feedback. <br>&bull; Responsible for escalating customer issue to ESM/AOM and support the resolution to completion. <br>&bull; Communicates effectively and responds quickly to customer and end user communication <br>&bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed <br>&bull; Performs other duties as assigned <br> <br><strong>Qualifications (Education, Experience and Certifications)</strong><br>&bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred <br>&bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles <br>&bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. <br>&bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. <br>&bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. <br>KNOWLEDGE, Skills And Abilities <br> &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers <br>&bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. <br>&bull; Possesses basic math skills. <br>&bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. <br>&bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. <br>&bull; Possesses commitment to task by having started and persisted with specific courses of action. <br>&bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. <br>&bull; Possesses working knowledge of account services to facilitate job scheduling. <br>&bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources <br>&bull; Possesses ability to resolve customer related issues. <br>&bull; Possesses ability to troubleshoot and coordinate problem resolution. <br>&bull; Possesses proficiency in the use of Microsoft and computers. <br>&bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift <br>&bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level <br><br><strong>Working Conditions, MENTAL aND PHYSICAL DEMANDS</strong><br>&bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level <br>&bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information <br>&bull; Working conditions regularly expose individuals to conditions that could result in minor cuts <br>&bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. <br>&bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. <br>&bull; Specific vision abilities required by this job include close vision <br>&bull; Frequent local car travel <br>&bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. <br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br><br></div>

Area Customer Service Coordinator

<strong>Job Title: </strong>Site Manager<br><br><strong>Summary:</strong> As a Site Manager, you are the guiding force behind our team, blending warmth <br> and efficiency to ensure seamless operations. Leading by example, you nurture a <br> supportive culture where every member thrives, driving transformative outcomes through <br> innovation and collaboration. <br><br><strong>Roles and Responsibilities:</strong><br> &bull; Lead a dynamic team to efficiently manage daily operations, while nurturing a <br> positive work environment that encourages retention.<br> &bull; Harness your expertise in Ricoh products and services to streamline operations, <br> ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a <br> rapidly evolving landscape.<br> &bull; Collaborate closely with customers to enhance business processes, driving mutual <br> success and satisfaction through continuous feedback loops and steadfast <br> commitment to service excellence.<br> &bull; Foster a service-oriented environment, gathering regular feedback to ensure <br> satisfaction and loyalty.<br> &bull; Maintain high-quality operations, meeting audit and deadline standards while <br> adapting to evolving challenges.<br> &bull; Provide ongoing training and development opportunities, empowering team <br> members to reach their full potential.<br><br><strong>Qualifications Must Have:</strong><br> &bull; High school diploma or equivalent (GED).<br> &bull; A minimum of three years of relevant work experience, including customer-facing <br> roles.<br> &bull; Demonstrated previous managerial experience, ideally within a similar field.<br> &bull; Proficiency in technology and adept problem-solving skills.<br> &bull; Effective communication skills, demonstrated through both written and verbal <br> channels.<br><br><strong>Qualifications Nice to Have:</strong><br> &bull; Previous management experience.<br> &bull; Familiarity with the technical aspects of B2B services.<br> &bull; Proficiency in Office 360.<br><br>Join us in this pivotal role where your leadership will shape success, exceeding <br> expectations and forging lasting partnerships with our valued customers. If you are ready to <br> merge professionalism with a fresh perspective, we invite you to apply and embark on this <br> exciting opportunity with us.<br>

Site Manager

<div> <br><b>Onsite DOT Delivery Driver - POSITION PROFILE</b><br> <div> <br>Responsible for quality delivery, pick-up and relocation of customer packages and mail in a safe manner and according to Customer requirements. Position requires federal DOT compliance. Meet all Delivery Safety Standards.<br><b>Job Duties and Responsibilities</b> <ul> <li>Ensures proper receiving, sorting, and PO processing.</li> <li>Ensures packages and mail are properly loaded and secured in the boxed van/truck.</li> <li>Ensures proper pick up of mail and packages from customer pick up stops/areas.</li> <li>Ensures that mail and packages are delivered to the correct delivery points.</li> <li>Maintains log books in accordance with DOT regulations (Electronic or manual).</li> <li>Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws.</li> <li>Participation in Safety Programs.</li> <li>Pre-calling customers when applicable.</li> <li>Strong customer service skills.</li> <li>Identifies customer's needs and determines appropriate action; refers calls to appropriate party.</li> <li>Maintain professional dress appearance as per site dress code.</li> <li>Ensures all paperwork is signed and properly processed.</li> <li>Loading/Off-loading trucks may apply.</li> <li>Follows all accident/incident reporting guidelines and procedures.</li> <li>Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.</li> <li>Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.</li> <li>Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.</li> <li>Position requires the operator to lift up to 50 pounds.</li> <li>Assists with proper back up training for new delivery drivers on current routes.</li> <li>Performs other duties as assigned.</li> </ul><b>Qualifications (Education, Experience and Certifications)</b> <b>Required:</b> <ul> <li>Safe driving record and History.</li> <li>Eligibility to drive a commercial vehicle according to FMCSR regulations.</li> <li>Must maintain valid driver's license in accordance with company policy.</li> <li>Pass a road test.</li> <li>Valid and current medical card is required.</li> <li>Be at least 20 years of age, properly licensed in his or her current state of residence.</li> <li>High school diploma or equivalent education is required.</li> <li>Valid commercial driver's license is required if applicable per state.</li> <li>Ability to read maps and electronic GPS.</li> </ul><b>Knowledge, Skills and Abilities</b> <ul> <li>Must be able to physically handle oversized and overweight packages.</li> <li>Identification of at-risk behaviors and ability to make quick corrections.</li> <li>Strong Customer Presentation and Communication Skills.</li> <li>Familiarity utilizing and learning smart phones and/or tablets with handheld electronic technology.</li> <li>Must have adequate reading, math skill, and ability to write legibly.</li> <li>May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.</li> </ul><b>Working Conditions, Mental and Physical Demands</b> <ul> <li>Working conditions could result in serious injuries if they don't follow appropriate lifting or moving procedures and/or the rules of the road.</li> <li>Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.</li> <li>Physical effort is required in the lifting of mail/packages weighing up to 50 pounds.</li> <li>Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.</li> <li>Typically, a variety of conditions, including office, warehouse and van/truck environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Ability to work independently.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div></div>

DOT Delivery Driver

<div> <br><strong>Advisory Services, Legal Operations Manager</strong><br><br><div> <br><strong>POSITION PROFILE: Advisory Services Operations Manager</strong><br> <br>The Advisory Services Operations Manager serves as the primary operational point of contact for assigned Global and Vertical customers-primarily in North America-functioning in a general manager capacity.<br> <br>This role is directly responsible for the oversight of Ricoh employees, including both individual contributors and managers, and is engaged from contract concept to full account management. The Manager facilitates communication with strategic customers to ensure performance standards are met at both local and national levels. Key responsibilities include P&L reconciliation, strategic implementation, employee relations, and customer relationship management for designated accounts.<br> <br>The Manager ensures successful implementation of operational best practices through strong collaboration, resource engagement, and adherence to Service Level Agreements (SLAs). A core focus is customer retention through executive-level relationship management, issue resolution, and overall satisfaction.<br> <br><strong>JOB DUTIES AND RESPONSIBILITIES</strong> <strong>Develops People</strong><ul> <li>Promotes effective use of internal recruiting and selection processes to attract and hire top talent.</li> <li>Identifies employee training and development needs using competency assessments and Ricoh training offerings.</li> <li>Assigns training, development opportunities, and experiences to support employee growth and job satisfaction.</li> <li>Provides strategic development for up to 200 employees across the enterprise portfolio.</li> <li>Establishes goals, clarifies responsibilities, and holds internal and external team members accountable.</li> <li>Collaborates across teams and departments to implement solutions or initiatives.</li> <li>Continuously monitors, evaluates, and recognizes employee performance through the Ricoh Recognizes program.</li> <li>Builds high-performing teams through feedback, recognition, and compensation management.</li> <li>Addresses performance issues promptly and collaborates on improvement plans, taking corrective action when necessary.</li> <li>Serves as a mentor and leads by example.</li> <li>Sets expectations, empowers problem solving, and removes obstacles to process improvement.</li> </ul><strong>Customer Relations</strong><ul> <li>Develops strategic customer relationships to strengthen long-term partnerships.</li> <li>Acts as the voice of the customer by directing cross-functional teams and prioritizing value-driven actions.</li> <li>Identifies gaps in service delivery and refines processes within customer and Ricoh frameworks.</li> <li>Uses analytical methods to diagnose and resolve complex customer issues.</li> <li>Facilitates meetings with key customer stakeholders on contractual obligations, initiatives, and strategic planning.</li> <li>Creates templates and cadences to ensure alignment with contractual requirements and value-added reporting.</li> </ul><strong>Operational Effectiveness</strong><ul> <li>Manages approximately $13M in Enterprise Services revenue and associated profitability.</li> <li>Drives global operational strategy through collaboration with internal and external partners.</li> <li>Serves as a subject matter expert on EAO Program standards, tools, processes, and best practices.</li> <li>Ensures timely execution of program initiatives in alignment with quality requirements.</li> <li>Demonstrates deep working knowledge of Ricoh's internal structure and acts as an advisor.</li> <li>Facilitates recurring internal communications on best practices, challenges, and opportunities.</li> <li>Identifies improvements in performance, productivity, efficiency, and profitability through best practice implementation.</li> <li>Ensures certification compliance, service delivery standards, and continuous improvement.</li> <li>Oversees implementation of Core Team processes, including Account Charters, the Ricoh Account Management Playbook (RAMP), Service Excellence, and CAD activities.</li> <li>Supports onboarding processes (order management, billing, tech services, enterprise services) in alignment with customer expectations.</li> <li>Participates in creation and management of implementation plans for assigned accounts.</li> <li>Establishes appropriate reporting packages based on customer needs.</li> <li>Implements change management strategies that support Ricoh's short- and long-term business goals.</li> </ul><strong>Opportunity Identification</strong><ul> <li>Maintains ongoing knowledge of new products and services to identify growth opportunities.</li> <li>Validates new opportunities and ensures timely execution through proper resource alignment.</li> <li>Participates in team selling efforts supporting U.S. and international activities; interfaces with global teams.</li> </ul><strong>Finance/Billing</strong><ul> <li>Ensures profitability of all assigned accounts, including individual sites; identifies drivers of poor performance and partners to correct issues.</li> <li>Oversees billing accuracy and escalates customer admin concerns as needed.</li> <li>Partners with Accounts Receivable to resolve collection issues.</li> <li>Performs other duties as assigned.</li> </ul><strong>QUALIFICATIONS (Education, Experience, Certifications)</strong><ul> <li>Bachelor's degree preferred or equivalent experience.</li> <li>5+ years of direct management experience preferred.</li> <li>2+ years of project management experience strongly preferred.</li> <li>ITIL Certification recommended.</li> <li>Proven success in marketing new products and services, including advanced solutions.</li> <li>Strong track record of internal and external relationship building.</li> <li>High-level understanding of technology, including networks, security, print servers, and print devices.</li> </ul><strong>KNOWLEDGE, SKILLS & ABILITIES</strong><ul> <li>Strong oral and written communication skills; able to communicate with all levels of management, vendors, employees, and customers.</li> <li>Highly self-directed with strong initiative.</li> <li>Strong customer relationship skills.</li> <li>Project management proficiency.</li> <li>Strong prioritization and multitasking capabilities in a fast-paced environment.</li> <li>Proficient with standard software applications.</li> <li>Demonstrated problem-solving, analytical thinking, and product/service knowledge.</li> <li>Ability to independently support areas such as PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, and vertical-specific processes.</li> </ul><strong>WORKING CONDITIONS, MENTAL & PHYSICAL DEMANDS</strong><ul> <li>Works primarily in an office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Experiences cyclical stress due to frequent deadlines and daily responsibility for decision-making outcomes.</li> <li>Mostly sedentary work with occasional walking, standing, bending, reaching, and lifting of items under 10 lbs.</li> <li>Moderate dexterity required (keyboard, calculator, small tools).</li> <li>Periodic customer site visits required; locations may not always be accessible via public transportation.</li> <li>Overnight travel required.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div></div>

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