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<div> <div> <br> <strong>This position $1000 sign on bonus for new Ricoh members!</strong> <br><br><div> <br> The Multi Site Customer Services Coordinator is a highly visible, customer-facing role responsible for traveling between multiple client sites throughout downtown Miami to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator. <br><br><div> <br> <strong>Key Responsibilities:</strong> <br> <br> <div> <ul> <li> Travel between assigned client locations in downtown Miami using a personal vehicle. </li> </ul> <div> <ul> <li> Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders. </li> </ul> <div> <ul> <li> Provide Office Services support, including digital printing, scanning, copying, and document finishing. </li> </ul> <div> <ul> <li> Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination. </li> </ul> <div> <ul> <li> Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas. </li> </ul> <div> <ul> <li> Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.). </li> </ul> <div> <ul> <li> Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones. </li> </ul> <div> <ul> <li> Troubleshoot basic service or equipment issues and escalate concerns as appropriate. </li> </ul> <div> <ul> <li> Maintain a professional appearance and strong service mindset while working across multiple client environments. </li> </ul> <div> <ul> <li> Communicate effectively through clear verbal interactions and accurate written documentation. </li> </ul> <div> <br> <strong>Required Qualifications:</strong> <br> <br> <div> <ul> <li> Excellent verbal and written communication skills. </li> </ul> <div> <ul> <li> Strong customer-facing customer service experience (corporate, hospitality, office services, or similar environments preferred). </li> </ul> <div> <ul> <li> Professional demeanor with the ability to interact confidently with a diverse client base. </li> </ul> <div> <ul> <li> Strong organizational skills and attention to detail. </li> </ul> <div> <ul> <li> Ability to multitask and adapt in a fast-paced, service-driven environment. </li> </ul> <div> <ul> <li> Comfortable working independently across multiple locations. </li> </ul> <div> <div> <ul> <li> Valid driver's license and reliable personal vehicle required. </li> </ul> <div> <ul> <li> Ability to lift up to 50 lbs and perform light physical tasks related to office services. </li> </ul> <div> <br> <strong>Preferred Qualifications:</strong> <br> <br> <div> <ul> <li> Experience in office services, print services, mailroom, hospitality, facilities support, or reception. </li> </ul> <div> <ul> <li> Familiarity with AV and conference room setups. </li> </ul> <div> <ul> <li> Previous field-based or multi-site role experience. </li> </ul> <div> <ul> <li> Strong problem-solving skills and proactive service approach. </li> </ul> <div> <br> <strong>Travel & Compensation Details:</strong> <br> <br> <div> <ul> <li> This role supports multiple Miami sites on a rotating schedule and requires use of a personal vehicle. Mileage reimbursement is provided in accordance with company policy. </li> </ul> <div> <ul> <li> The role provides a fixed monthly vehicle allowance, along with mileage reimbursement for all required travel. </li> </ul> <div> <br><br><div> <br> <strong>Our Benefits Package Offers:</strong> <br> <br> <div> <ul> <li> Medical, dental, and vision insurance. </li> </ul> <div> <ul> <li> 401(k) with retirement planning support. </li> </ul> <div> <ul> <li> Generous paid time off and holidays. </li> </ul> <div> <ul> <li> Tuition reimbursement for continued education. </li> </ul> <div> <ul> <li> Opportunities for professional growth and career advancement. </li> </ul> <div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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Multi Site Customer Service Coordinator

<div>Site Coordinator <b>Position Profile</b> <br>Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.<br><b>Job Duties and Responsibilities</b> <ul> <li>Responsible for daily operations of a mailroom, copy center, or scanning facility, including: <ul> <li>Operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment</li> </ul></li> <li>May be responsible for: <ul> <li>Courier services</li> <li>Reception services</li> <li>Switchboard operations</li> <li>Shipping and receiving</li> <li>Delivering and processing mail</li> </ul></li> <li>Handles formal daily contact with customers</li> <li>Responsible for effective implementation and management of Ricoh Service Excellence programs</li> <li>Understands how to operate required equipment and software efficiently to meet service level agreements (SLAs)</li> <li>Achieves profitability by effectively utilizing company materials and supplies</li> <li>May maintain daily routine functions including: <ul> <li>Creating and completing work orders</li> <li>Contractor monitoring</li> <li>Inspections</li> <li>Reporting facility-related issues</li> <li>Providing support as required</li> </ul></li> <li>May interact with contracted vendors, facility management, and building occupants</li> <li>May be responsible for office supply inventory and reordering</li> <li>May be responsible for conference room coordination and A/V equipment resource management</li> <li>Maintains positive internal working relationships by communicating professionally with all department employees</li> <li>Collects and provides data to assigned leadership and customers, including monthly reports with leadership support</li> <li>Ensures financial responsibilities are met</li> <li>Performs other duties as assigned</li> </ul><b>Qualifications (Education, Experience, and Certifications)</b> <br><b>Typically Requires:</b><ul> <li>High school diploma or GED</li> <li>1+ years of experience in a related field (B2B and/or technical)</li> <li>1+ year of customer-facing work experience</li> <li>Demonstrated knowledge and understanding of technology</li> </ul><b>Knowledge, Skills, and Abilities</b> <ul> <li>Tactical thought processing</li> <li>Ability to present to small groups</li> <li>Moderate problem-solving skills</li> <li>Basic customer service skills</li> <li>Basic technical aptitude</li> <li>Basic written and verbal communication skills</li> </ul><b>Working Conditions, Mental and Physical Demands</b> <ul> <li>Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels</li> <li>Work assignments are diversified and may require: <ul> <li>Interpreting, comprehending, and applying complex materials, data, and instructions</li> <li>Preparing, providing, and conveying diversified information</li> </ul></li> <li>Some physical effort required; work may be sedentary but includes walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, small parts)</li> <li>Requires moderate dexterity and regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)</li> </ul>The above statements describe the general nature and level of work performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.<br> <br></div>

Site Coordinator

<div>Corporate HR Specialist Senior Field Representative, Field Services Support POSITION PROFILE <br>Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification.<br>Job Duties and Responsibilities <ul> <li>Specializes in the servicing and repair of a core set of highly complex office products.</li> <li>Manages territory, inventory, and customer relationships.</li> <li>As a specialist, provides 2nd level technical support to other technicians.</li> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> <li>Able to work under minimal supervision.</li> </ul>Demonstrates Technical Expertise and Provides Specialist Services <ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Provides Advanced Training <ul> <li>Conducts OJT for new and experienced technicians as required.</li> <li>Conducts technical seminars as required.</li> <li>Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.</li> <li>A positive influence/champion within the team/organization.</li> <li>Proactively seeks ways to improve things.</li> </ul>Manages Territory <ul> <li>Assumes responsibilities of Field Technology Service Manager as required.</li> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service <ul> <li>Effectively handles the most difficult customer situations.</li> <li>Acts as a communication link on unresolved technical problems/issues.</li> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Responsible for maintaining a "car stock" inventory.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications) <br><b>Typically:</b><ul> <li>Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.</li> <li>Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.</li> <li>Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.</li> </ul>Knowledge, Skills, and Abilities <ul> <li>Requires an excellent working knowledge of electro-mechanical devices and electronics.</li> <li>Requires expert knowledge of assigned equipment.</li> <li>Skilled methodical approach to resolving problems.</li> <li>Possesses strong interpersonal and verbal communications skills.</li> <li>Excellent customer service skills including ability to follow up to ensure closure of issues.</li> <li>Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.</li> </ul>Working Conditions, Mental and Physical Demands <ul> <li>Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise.</li> <li>Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions.</li> <li>Working conditions regularly expose individuals to conditions that could result in minor cuts and burns. There is frequent exposure to chemical solvents and cleaners.</li> <li>Shift work, overtime, stand-by and/or on-call may be required.</li> <li>Requires daily internal contact with the dispatch department via telephone to receive verbal instructions concerning service calls.</li> <li>Routinely in direct contact with parts department to receive parts ordered and with the Field Service Manager to review work, receive direction and discuss customers' concerns and problems.</li> <li>Requires daily external contact with customers (typically office managers and machine operators) for the purpose of investigating and resolving equipment problems.</li> <li>The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent.</li> <li>Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers.</li> <li>Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment, i.e., computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.</li> <li>Tool cases and assorted service-related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. Often these locations are upstairs.</li> <li>A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.</li> </ul> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. <br> <br></div>

Senior Field Representative, Field Services Support

<div> <div> <br> <b>This position $1000 sign on bonus for new Ricoh members!</b> <br> <br> The Office Services Coordinator is a highly visible, customer-facing role responsible for traveling between multiple client sites throughout downtown Miami to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator. <br><br><div> <br> <b>Key Responsibilities:</b> <br> <br> <div> <ul> <li> Travel between assigned client locations in downtown Miami using a personal vehicle. </li> </ul> <div> <ul> <li> Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders. </li> </ul> <div> <ul> <li> Provide Office Services support, including digital printing, scanning, copying, and document finishing. </li> </ul> <div> <ul> <li> Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination. </li> </ul> <div> <ul> <li> Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas. </li> </ul> <div> <ul> <li> Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.). </li> </ul> <div> <ul> <li> Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones. </li> </ul> <div> <ul> <li> Troubleshoot basic service or equipment issues and escalate concerns as appropriate. </li> </ul> <div> <ul> <li> Maintain a professional appearance and strong service mindset while working across multiple client environments. </li> </ul> <div> <ul> <li> Communicate effectively through clear verbal interactions and accurate written documentation. </li> </ul> <div> <br> <b>Required Qualifications:</b> <br> <br> <div> <ul> <li> Excellent verbal and written communication skills. </li> </ul> <div> <ul> <li> Strong customer-facing customer service experience (corporate, hospitality, office services, or similar environments preferred). </li> </ul> <div> <ul> <li> Professional demeanor with the ability to interact confidently with a diverse client base. </li> </ul> <div> <ul> <li> Strong organizational skills and attention to detail. </li> </ul> <div> <ul> <li> Ability to multitask and adapt in a fast-paced, service-driven environment. </li> </ul> <div> <ul> <li> Comfortable working independently across multiple locations. </li> </ul> <div> <div> <ul> <li> Valid driver's license and reliable personal vehicle required. </li> </ul> <div> <ul> <li> Ability to lift up to 50 lbs and perform light physical tasks related to office services. </li> </ul> <div> <br> <b>Preferred Qualifications:</b> <br> <br> <div> <ul> <li> Experience in office services, print services, mailroom, hospitality, facilities support, or reception. </li> </ul> <div> <ul> <li> Familiarity with AV and conference room setups. </li> </ul> <div> <ul> <li> Previous field-based or multi-site role experience. </li> </ul> <div> <ul> <li> Strong problem-solving skills and proactive service approach. </li> </ul> <div> <br> <b>Travel & Compensation Details:</b> <br> <br> <div> <ul> <li> This role supports multiple Miami sites on a rotating schedule and requires use of a personal vehicle. Mileage reimbursement is provided in accordance with company policy. </li> </ul> <div> <ul> <li> The role provides a fixed monthly vehicle allowance, along with mileage reimbursement for all required travel. </li> </ul> <div> <br><br><div> <br> <b> Our Benefits Package Offers:</b> <br> <br> <div> <ul> <li> Medical, dental, and vision insurance. </li> </ul> <div> <ul> <li> 401(k) with retirement planning support. </li> </ul> <div> <ul> <li> Generous paid time off and holidays. </li> </ul> <div> <ul> <li> Tuition reimbursement for continued education. </li> </ul> <div> <ul> <li> Opportunities for professional growth and career advancement. </li> </ul> <div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Office Services Coordinator

<div> <b>Field Specialist I, Advanced CIP</b> <b>POSITION PROFILE</b> <br>This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned.<br><b>JOB DUTIES AND RESPONSIBILITIES</b> <b>Technical</b> <ul> <li>Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.</li> <li>Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.</li> <li>Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.</li> <li>Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.</li> <li>Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.</li> </ul><b>Customer Services</b> <ul> <li>Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.</li> <li>Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule.</li> <li>Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.</li> </ul><b>Manage Workload</b> <ul> <li>Effectively executes all required workload management and call handling procedures, using current field call management requirements.</li> <li>Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.</li> </ul><b>Administrative</b> <ul> <li>Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.</li> <li>Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.</li> <li>Performs administrative duties as assigned including maintaining required logs, processes and reports.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Accounts for all time and activity by recording information through the proper tracking system.</li> <li>Responsible for maintaining a car stock" and/or customer on-site inventory as assigned/necessary.</li> </ul><b>Results</b> <ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.</li> <li>Performs other duties as assigned.</li> </ul><b>QUALIFICATIONS (Education, Experience and Certifications)</b> <ul> <li>Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.</li> <li>Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.</li> <li>Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.</li> <li>Follow this link for the certification requirement document:<br> https://rworld.ricoh-usa.com/docs/DOC-766716 </li> </ul><b>KNOWLEDGE, SKILLS AND ABILITIES</b> <ul> <li>Goal orientated, self-motivated and committed to ongoing self-development and the development of others.</li> <li>Effectively handles information of a highly confidential nature.</li> <li>Possesses advanced multi-tasking and prioritizing skills.</li> <li>Identifies problems, opportunities and develops solutions.</li> <li>Possesses required organizational, interpersonal, and verbal communication skills.</li> <li>Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.</li> <li>Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems.</li> </ul><b>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS</b> <ul> <li>Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times.</li> <li>Occasional overnight travel may be required.</li> <li>May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.</li> <li>Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> <li>Shift work, overtime, stand-by and/or on-call may be required.</li> <li>Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div>

Field Specialist I, Advanced CIP

<div> <div> <br><strong>Job Description: Site Leader</strong> <strong>Position Profile</strong><br> <br>The Site Leader is responsible for managing the daily operations of a small-site environment and serving as the primary point of contact for both employees and customers. This role ensures contractual compliance, maintains customer satisfaction, oversees workflow, and supports team members while maintaining profit and service levels. Responsibilities include office services such as Copy, Courier, Managed Print, Hospitality, Imaging, and Mail Services.<br> <br><strong>Job Duties & Responsibilities</strong><ul> <li>Manage daily operations of a mail room, copy center, or scanning facility.</li> <li>Operate office equipment including PCs, copiers, multifunction devices, imaging equipment, and mail machines.</li> <li>Oversee workflow, job scheduling, quality control, and deadline adherence.</li> <li>Monitor and manage use of company materials and supplies to maintain shift profitability.</li> <li>Complete site reports, paperwork, and month-end management reports (when no Site Manager is present).</li> <li>Serve as on-site point of contact for customer issues and contract compliance.</li> <li>Maintain daily formal communication with the customer.</li> <li>Understand and track contractual Service Level Agreements (SLAs) and report progress.</li> <li>Facilitate resolution of issues related to pricing, orders, and service delivery.</li> <li>Act as the go-to person for a small team, providing guidance and support.</li> <li>Assist with job assignment, project scheduling, and supervision of breaks.</li> <li>Train and develop site personnel; provide workflow and machine operations training.</li> <li>Support leadership with recruiting, staffing, and performance management.</li> <li>Hold team members accountable for efficiency and quality.</li> <li>May manage courier services, reception, switchboard operations, shipping/receiving, and mail processing.</li> <li>Support facility-related tasks such as work orders, contractor monitoring, inspections, and reporting.</li> <li>Coordinate conference rooms and A/V equipment resources.</li> <li>Interact with contracted vendors, facility management, and building occupants.</li> <li>Place requisitions for products and supplies through Oracle iProcurement.</li> <li>Perform other duties as assigned.</li> </ul><strong>Qualifications (Education, Experience, Certifications)</strong><ul> <li>High school diploma or GED.</li> <li>2+ years in a related field (B2B and/or technical).</li> <li>2+ years of customer-facing experience.</li> <li>Previous training experience.</li> <li>Demonstrated proficiency with technology.</li> </ul><strong>Knowledge, Skills & Abilities</strong><ul> <li>Ability to facilitate processes and present to small groups.</li> <li>Moderate problem-solving capabilities.</li> <li>Intermediate customer service skills.</li> <li>Intermediate technical aptitude.</li> <li>Strong written and verbal communication skills.</li> </ul><strong>Working Conditions & Physical Requirements</strong><ul> <li>Typical office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Requires comprehension and application of complex information and procedures.</li> <li>Some physical activity including walking, standing, bending, reaching, and lifting items up to 50 lbs.</li> <li>Regular use of standard office tools requiring moderate manual dexterity.</li> </ul></div></div>

Print and Copier Site Leader

<div> <br><br><div> <b>Strategic Senior Technology Specialist</b> <b>Position Profile</b> <br>The Strategic Senior Technology Specialist executes the core equipment and basic services strategy within assigned accounts, partnering closely with the Client Executive across Strategic and Enterprise Accounts.<br><b>Job Duties and Responsibilities</b> <ul> <li>Partner with the Client Executive to implement equipment and basic services strategies within assigned accounts.</li> <li>Independently lead customer engagements, conduct meetings, and develop opportunities by leveraging subject matter experts and other resources to position, propose, and close deals.</li> <li>Efficiently qualify opportunities and prepare proposals that meet or exceed customer requirements.</li> <li>Effectively craft and position the full Ricoh portfolio.</li> <li>Assess solution fit and affordability for the customer.</li> <li>Lead pricing strategy, proposal development, and contract negotiations.</li> <li>Propose, sell, and deliver profitable core equipment and basic services.</li> <li>Collaborate with matrix teams to ensure high-quality deliverables for clients.</li> <li>Build trust, confidence, and influence with clients through effective collaboration.</li> <li>Clearly articulate Ricoh's industry position and value proposition to clients.</li> <li>Perform other duties as assigned.</li> </ul><b>Qualifications (Education, Experience, Certifications)</b> <ul> <li>Bachelor's degree or equivalent experience in a related field.</li> <li>5-10 years of experience selling into Fortune 5000 organizations.</li> <li>Proven consultative selling skills.</li> </ul><b>Knowledge, Skills, and Abilities</b> <ul> <li>Strong negotiation and sales skills.</li> <li>Deep understanding of customer approval and internal business processes.</li> <li>Knowledge of selling service annuities and effectively using change orders.</li> <li>Demonstrated success using collaboration to build influence.</li> <li>Strong understanding of core product and services portfolio.</li> <li>Ability to independently develop and deliver compelling value propositions.</li> <li>Excellent verbal and written communication skills.</li> <li>Proven ability to build and maintain professional relationships.</li> <li>Ability to stay current with market trends.</li> <li>IT-savvy with understanding of enterprise architectures.</li> <li>Strong learning agility.</li> </ul><b>Working Conditions / Mental and Physical Demands</b> <ul> <li>Typical office environment with appropriate lighting, ventilation, and standard levels of temperature and noise.</li> <li>Work assignments vary and may require interpreting, understanding, and applying complex materials and data, as well as preparing and conveying diverse information.</li> <li>Minimal physical effort; work is mostly sedentary but may include walking, standing, bending, reaching, and lifting up to 10 lbs (e.g., files, documents, small parts).</li> <li>Moderate manual dexterity required, including regular use of calculators, keyboards, tools, and hand-eye coordination.</li> <li>Travel required (approximately 30%), which may include overnight travel.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div></div>

Strategic Senior Technology Specialist

Business Process Management Intern, Supply Chain <br> <br>POSITION PROFILE <br>The Business Process Management Intern will participate in numerous facets of the transportation process with in North American footprint. They will take part in the various business areas, including but not limited to: planning, fleet and parcel management, freight payment, as well as conducting data analysis. <br><br>Job Duties and Responsibilities <br>Planning, Analysis and Reporting: <ul> <li>Develop and deliver Power BI dashboards that demonstrate strong understanding of Power BI development, referential table design, and data modeling principles, while applying Python where applicable to support data preparation, transformation, and analysis</li> <li>Application modeling data such as tariffs, transportation and service level modeling. </li> <li>Utilizing the transportation management system plan orders from various locations utilizing the least cost carrier to meet customer needs.</li> <li>Work with the team to uphold carrier KPIs.</li> <li>Participate in carrier business reviews.</li> <li>Work with shareholders on various projects.</li> </ul>Other duties as required<br><br>QUALIFICATIONS (Education, Experience, and Certifications) <br>Pursuing four-year college degree, preferably with a focus on Supply Chain or another related field<br><br>KNOWLEDGE, Skills And Abilities <ul> <li>Knowledge of MS Excel and Access, Power BI, Tableau or other business intelligence system.</li> <li>Intermediate user in other MS Office Applications.</li> <li>Python, SQL, R, VBA</li> <li>Strong interpersonal, time management and organizational skills.</li> <li>Ability to leverage data to make business decisions.</li> <li>Goal-oriented, motivated, and committed to ongoing self-development.</li> </ul>Working Conditions, Mental and Physical Demands<ul> <li>Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.</li> <li>Work assignments are highly diversified. New alternatives are regularly developed. There is often no precedent established for problems encountered.</li> <li>Interprets, comprehends, and applies complex material, data and instruction - prepares, provide and convey diversified information, which may be of a technical nature.</li> <li>Work requires involvement in collaborative situations causing minor strain on an infrequent basis.</li> <li>Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).</li> </ul>

Business Process Management Intern, Supply Chain

<div>Field Services Support Specialist II CIP POSITION PROFILE <br>This position requires multi-specialist technology level skills to work independently as a product/services solution's specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned.<br>JOB DUTIES AND RESPONSIBILITIES Technical <ul> <li>Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services.</li> <li>Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide.</li> <li>Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services.</li> <li>Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.</li> <li>Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed.</li> <li>Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.</li> </ul>Customer Services <ul> <li>Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs.</li> <li>Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.</li> </ul>Manage Workload <ul> <li>Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.</li> <li>Effectively executes all required workload management and call handling procedures, using current field call management requirements.</li> </ul>Administrative <ul> <li>Complies with all company policies and completes administrative tasks in an accurate and timely manner.</li> <li>Performs administrative duties as assigned including maintaining required logs, processes and reports.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Accounts for all time and activity by recording information through the proper tracking system.</li> <li>Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.</li> </ul>Results <ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.</li> <li>Performs other duties as assigned.</li> </ul>QUALIFICATIONS <br> (Education, Experience and Certifications) <ul> <li>Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.</li> <li>Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.</li> <li>Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.</li> <li>Follow this link for the certification requirement document:<br> https://rworld.ricoh-usa.com/docs/DOC-766716 </li> </ul>KNOWLEDGE, SKILLS AND ABILITIES <ul> <li>Goal orientated, self-motivated and committed to ongoing self-development and the development of others.</li> <li>Handles information of a highly confidential nature.</li> <li>Possesses excellent multi-tasking and prioritizing skills.</li> <li>Identifies problems, opportunities and develops solutions.</li> <li>Possesses excellent organizational, interpersonal, and verbal communication skills.</li> <li>Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.</li> <li>Requires proficient familiarity in use of Microsoft Office computer application programs and the use of computers, mobile technology, and associated applications and / or systems.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS <ul> <li>Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times.</li> <li>Occasional overnight travel may be required.</li> <li>May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.</li> <li>Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> <li>Shift work, overtime, stand-by and/or on-call may be required.</li> <li>Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div>

Field Specialist, Field Services Support CIP

<strong>Job Title: </strong>Senior On-Site Service Specialist<br><br><strong>Summary: </strong>Join our dynamic team as a Senior On-Site Service Specialist, where you will play a <br> pivotal role in transforming our clients' experience through top-notch operations support. You will <br> engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing <br> tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, <br> troubleshooting, or providing reception services, you will be the heart of our service delivery.<br><br><strong>Roles and Responsibilities:</strong><br> &bull; Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and <br> efficiency.<br> &bull; Provide essential equipment troubleshooting and escalate technical issues promptly for <br> resolution.<br> &bull; Deliver exceptional customer service by addressing inquiries, coordinating service calls, <br> and managing job requests.<br> &bull; Maintain meticulous records, manage inventory, and calculate charges for services <br> rendered.<br> &bull; Collaborate with team members to ensure smooth delivery of completed jobs and support <br> various building functions.<br> &bull; Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, <br> and reception duties.<br> &bull; Uphold safety standards and adhere to protocols while handling equipment and materials, <br> ensuring a secure work environment.<br><br><strong>Qualifications Must Have:</strong><br> &bull; High school diploma or GED, coupled with minimum one year of relevant work experience.<br> &bull; Proficiency in basic computer skills, including MS Office Suite.<br> &bull; Strong communication skills and ability to thrive in a fast-paced, customer-centric <br> environment.<br><br><strong>Qualifications Nice to Have:</strong><br> &bull; Previous experience in copy jobs or related fields.<br> &bull; Basic knowledge of electronics and copier equipment repair.<br> &bull; Valid driver's license with minimum auto insurance coverage.<br><br>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If <br> you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us <br> in shaping the future of service excellence.<br>

Print Production Specialist

<div> <br><strong>Position Profile</strong><br> <br>Supervises day-to-day operations and staff at Managed Services (MS) sites. Approximately <strong>80%</strong> of time is spent on management duties and <strong>no more than 20%</strong> on operating production equipment. Responsible for developing, implementing, and reviewing procedures, invoicing accounts, ensuring customer satisfaction, and maintaining acceptable profit levels. This role requires a <strong>high degree of customer interaction</strong> and oversight of <strong>15 to 20 employees</strong> or <strong>$80K in monthly services revenue</strong> at a single site.<br> <br><strong>Job Duties and Responsibilities</strong><ul> <li>Routinely demonstrates and promotes a helpful and positive work culture.</li> <li>Encourages and builds positive relationships; communicates effectively with co-workers and outside vendors.</li> <li>Conducts themselves as a professional representative of the company in accordance with <strong>RICOH's Code of Ethics</strong>.</li> <li>Effectively implements and manages <strong>RICOH Service Excellence</strong>.</li> <li>Achieves shift profitability by supervising the appropriate use of company materials and supplies.</li> <li>Manages production labor percentages to meet company standards for production and quality control labor.</li> <li>Meets quality and deadline expectations through effective job scheduling.</li> <li>Handles daily formal contact with the customer in MS and as needed in BDS/LDS.</li> <li>Provides training on workflow and machine operations when necessary.</li> <li>Ensures operational quality by meeting Audit and Deadline compliance goals.</li> <li>Improves employee retention by meeting turnover and average tenure targets.</li> <li>Maintains efficient workflow by holding direct reports accountable for quality and efficiency.</li> <li>Improves operational consistency by implementing company standards and performance procedures.</li> <li>Ensures appropriate staffing by matching employee skills and equipment with production demands.</li> <li>Works with the sales department to resolve pricing, order-in, and invoicing issues.</li> <li>Motivates employees and recognizes accomplishments in a timely manner.</li> <li>Communicates job expectations clearly and manages performance through training, cross-training, coaching, counseling, directing, and evaluating work output and quality.</li> <li>Completes site reports and other required documentation.</li> <li>Performs other duties as assigned.</li> </ul><strong>Qualifications (Education, Experience, Certifications)</strong><br> <br><strong>Required:</strong><ul> <li>High school diploma or GED.</li> <li><strong>5 to 7 years</strong> of experience in a related field.</li> <li>Experience delivering classroom and/or informal training sessions.</li> <li>Experience operating advanced machines and performing complex production tasks.</li> </ul><strong>Knowledge, Skills, and Abilities</strong><ul> <li>Ability to define and prioritize realistic goals.</li> <li>Proficient PC skills with standard business software applications.</li> <li>Ability to stay current on technology and marketplace trends through continuous learning.</li> </ul><strong>Working Conditions, Mental and Physical Demands</strong><ul> <li>Typical office environment with adequate lighting, ventilation, and normal temperature and noise levels.</li> <li>Work assignments are varied and may require interpreting, applying, and communicating complex information.</li> <li>Some physical effort required, including periods of standing, walking, bending, reaching, stretching, climbing, and lifting up to <strong>50 lbs</strong>.</li> <li>Moderate dexterity required, including regular use of calculators, keyboards, hand tools, and fine motor coordination.</li> </ul><strong>Note:</strong><br> The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this position.<br> <br></div>

Senior Site Manager, MS Offsite

<div> <b>Legal Environment Responsibilities:</b> <ul> <li>Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.</li> <li>Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).</li> <li>As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette.</li> <li>Assist with scheduling needed equipment, labor, and supplies for offsite trials.</li> </ul> <div> <b>General Responsibilities</b> <ul> <li>Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.</li> <li>Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.</li> <li>Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.</li> <li>Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.</li> <li>Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.</li> <li>Handle time-sensitive documents that are confidential in nature.</li> <li>Maintain logs for billing and reporting.</li> <li>Distribute incoming mail and packages, office supplies, and fax transmissions.</li> <li>Deliver completed reproduction work to designated delivery areas.</li> <li>Perform scanning, file conversion, file naming, and encryption tasks.</li> <li>Perform batch printing using Adobe Acrobat Pro.</li> <li>Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.</li> <li>Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.</li> <li>Assist facilities with box moves, office moves, and light maintenance duties.</li> <li>Perform occasional cleaning duties and may require periodic overtime.</li> </ul> <div> <b>Qualifications Must Have:</b> <ul> <li>High school diploma or GED, coupled with a minimum of one year of relevant work experience.</li> <li>Proficiency in basic computer skills, including MS Office Suite.</li> <li>Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.</li> </ul> <div> <b>Qualifications Nice to Have:</b> <ul> <li>Previous experience in copy jobs or related fields.</li> <li>Basic knowledge of electronics and copier equipment repair.</li> </ul> <div> <b>Knowledge, Skills, and Abilities:</b> <ul> <li>Working knowledge of copier and related equipment preferred.</li> <li>Knowledge of shipping/receiving procedures and basic electronics preferred.</li> <li>Ability to work independently and flexibly to complete projects.</li> <li>Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.</li> <li>Excellent customer relations and verbal communication skills.</li> </ul> <div> <b>Working Conditions, Mental and Physical Demands:</b> <ul> <li>Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.</li> <li>Dealing with tight deadlines and quick turnaround times imposes high stress levels.</li> <li>Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.</li> <li>Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.</li> <li>In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence</li> </ul></div></div></div></div></div></div>

Copy and Print Specialist

<div>Corporate HR Specialist <br><b>Senior Field Representative, Field Services Support</b><br>POSITION PROFILE <br>Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification.<br>Job Duties and Responsibilities <ul> <li>Specializes in the servicing and repair of a core set of highly complex office products.</li> <li>Manages territory, inventory, and customer relationships.</li> <li>As a specialist, provides 2nd level technical support to other technicians.</li> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> <li>Able to work under minimal supervision.</li> </ul>Demonstrates technical expertise and provides specialist services <ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Provides advanced training <ul> <li>Conducts OJT for new and experienced technicians as required.</li> <li>Conducts technical seminars as required.</li> <li>Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.</li> <li>A positive influence/champion within the team/organization.</li> <li>Proactively seeks ways to improve things.</li> </ul>Manages Territory <ul> <li>Assumes responsibilities of Field Technology Service Manager as required.</li> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service <ul> <li>Effectively handles the most difficult customer situations.</li> <li>Acts as a communication link on unresolved technical problems/issues.</li> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Responsible for maintaining a "car stock" inventory.</li> <li>Performs other duties as assigned.</li> </ul>Qualifications (Education, Experience and Certifications) <br><b>Typically:</b><ul> <li>Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.</li> <li>Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.</li> <li>Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.</li> </ul>KNOWLEDGE, SKILLS, AND ABILITIES <ul> <li>Requires an excellent working knowledge of electro-mechanical devices and electronics.</li> <li>Requires expert knowledge of assigned equipment.</li> <li>Skilled methodical approach to resolving problems.</li> <li>Possesses strong interpersonal and verbal communications skills.</li> <li>Excellent customer service skills including ability to follow up to ensure closure of issues.</li> <li>Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.</li> </ul>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS <ul> <li>Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise.</li> <li>Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions.</li> <li>Working conditions regularly expose individuals to conditions that could result in minor cuts and burns. There is frequent exposure to chemical solvents and cleaners.</li> <li>Shift work, overtime, stand-by and/or on-call may be required.</li> <li>Requires daily internal contact with the dispatch department via telephone to receive verbal instructions concerning service calls.</li> <li>Routinely in direct contact with parts department to receive parts ordered and with the Field Service Manager to review work, receive direction and discuss customers' concerns and problems.</li> <li>Requires daily external contact with customers (typically office managers and machine operators) for the purpose of investigating and resolving equipment problems.</li> <li>The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent.</li> <li>Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers.</li> <li>Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment, i.e., computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.</li> <li>Tool cases and assorted service-related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. Often these locations are upstairs.</li> <li>A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.</li> </ul><b>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.</b><br> <br></div>

<div> <br>Finishing Sales Program Manager - <strong>(Advanced Finishing Solutions)</strong> <br> <div> <br><br><strong>Position Profile</strong><br> <br>The Senior Program Manager, Strategic Channel is responsible for sales and program management-including business development strategy-for the defined Franchise Print and Signs & Graphics channel. This role is part of the Ricoh Commercial and Industrial Printing Group (CIP). The candidate must have a strong track record in strategic sales and a minimum of five years of strategic channel or vertical sales/sales management experience.<br> <br><strong>Job Duties and Responsibilities</strong><ul> <li>Responsible for achieving hardware, software, and professional services revenue/GP targets within the Franchise Channel.</li> <li>Manage an assignment covering National Franchise Print organizations and Franchise Signs & Graphics organizations within either the East or West region of Ricoh USA.</li> <li>Collaborate with field sales to penetrate and win defined Zero Base Accounts (ZBA). Maintain a continuous focus on developing targeted customer lists to drive field activity where the opportunity is greatest.</li> <li>Lead and influence a sales channel of Production Print Executives (PPE) and Regional Sales Managers (RSM) to achieve revenue, GP, and placement goals within the strategic channel.</li> <li>Co-develop a comprehensive strategic channel business plan, including go-to-market strategies, sales coverage models, and field execution plans to grow market share.</li> <li>Partner with sales and marketing executive leadership to shape product positioning and pricing strategies for equipment, software, and aftermarket solutions.</li> <li>Provide field-level insights to senior leadership to strengthen Ricoh's position as a workflow solutions leader across Franchise Networks.</li> <li>Participate in key industry events, national conventions, and regional/local sales activities to support the Franchise Channel. Ensure the successful execution of customer and rep incentives while offering feedback to senior sales leadership.</li> <li>Develop and manage strategies and programs targeting profitable MIF replacement and expansion and drive actions to ensure success.</li> <li>Identify opportunities for targeted marketing campaigns to generate awareness and demand.</li> <li>Work with Sales Training teams to support the development and execution of field-level training programs.</li> <li>Identify new opportunities through market segmentation insights and develop strategies to increase Ricoh's penetration in target markets.</li> </ul><strong>Qualifications (Education, Experience, and Certifications)</strong><ul> <li>Bachelor's degree required; Master's degree preferred or equivalent related experience.</li> <li>5-10 years of sales and/or sales management experience, with at least five years of strategic and solution-based selling to senior executives.</li> <li>Proven success managing Franchise, Major, National, or Global Accounts.</li> <li>Demonstrated success within strategic channels or verticals; experience in National Franchise Print is preferred.</li> <li>Strong presentation skills.</li> <li>Ability to work effectively with all levels of sales personnel, from Account Representatives to Regional Executives.</li> <li>Experience setting goals by defining and prioritizing realistic, strategic objectives.</li> <li>Strong history of managing sales activities and strategies while coordinating across multiple resources.</li> <li>Significant experience penetrating non-user or Zero Base Accounts (ZBA) in the Graphic Communications/Commercial Print or Franchise space.</li> </ul><strong>Knowledge, Skills, and Abilities</strong><ul> <li>Exceptional C-suite communication skills and the ability to support account owners in driving sales engagements.</li> <li>Strong negotiation and objection-handling skills.</li> <li>Experience working within a regional territory, a matrix organization, and with third-party partners to achieve mutual business goals.</li> <li>Highly self-directed with a strong sense of initiative.</li> <li>Ability to communicate effectively across all levels of an organization, especially executive leadership.</li> <li>Strong business maturity, accountability, and business acumen.</li> <li>Proficiency in Excel, PowerPoint, and CRM tools.</li> <li>Valid driver's license and required auto insurance coverage according to Ricoh policy.</li> </ul><strong>Working Conditions, Mental and Physical Demands</strong><ul> <li>Typical office environment with standard lighting, ventilation, temperature, and noise levels.</li> <li>Work assignments are varied and require interpreting, comprehending, and applying complex information; preparing and delivering diverse communications; and working with data.</li> <li>Minimal physical effort required. Work is mostly sedentary but may involve occasional walking, standing, bending, reaching, and lifting items under 10 lbs (e.g., documents, files, small parts).</li> <li>Moderate dexterity required, including regular use of calculators, keyboards, and coordination-heavy tasks.</li> <li>Extensive travel required-estimated at 50-75%.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br> <br></div></div>

Finishing Sales Program Manager

<div> <b>Field Specialist I, Advanced CIP</b> <br>An ideal candidate will have strong mechanical skills and knowledge of a wide variety of hand tools. Experience working on high speed or production cut-sheet multi function printers/copiers with speeds ranging 60-130 pages per minutes. Ideal candidates will also be familiar with finishing equipment including booklet making, stapling and hole punching.<br> <br>Very strong candidates will have experience with roll-feed / web-press printers and pre/post equipment such as cutters, folders, unwinders and booklet makers.<br> <br>Candidates must be willing to travel for company provided training and must be willing to be on call for at least 1 week a month minimum.<br><b>POSITION PROFILE</b> <br>This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned.<br><b>JOB DUTIES AND RESPONSIBILITIES</b> <b>Technical</b> <ul> <li>Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.</li> <li>Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.</li> <li>Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.</li> <li>Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.</li> <li>Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.</li> </ul><b>Customer Services</b> <ul> <li>Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.</li> <li>Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule.</li> <li>Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.</li> </ul><b>Manage Workload</b> <ul> <li>Effectively executes all required workload management and call handling procedures, using current field call management requirements.</li> <li>Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.</li> </ul><b>Administrative</b> <ul> <li>Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.</li> <li>Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.</li> <li>Performs administrative duties as assigned including maintaining required logs, processes and reports.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Accounts for all time and activity by recording information through the proper tracking system.</li> <li>Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.</li> </ul><b>Results</b> <ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.</li> <li>Performs other duties as assigned.</li> </ul><b>QUALIFICATIONS (Education, Experience and Certifications)</b> <ul> <li>Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.</li> <li>Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.</li> <li>Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.</li> <li>Follow this link for the certification requirement document:<br> https://rworld.ricoh-usa.com/docs/DOC-766716 </li> </ul><b>KNOWLEDGE, SKILLS AND ABILITIES</b> <ul> <li>Goal orientated, self-motivated and committed to ongoing self-development and the development of others.</li> <li>Effectively handles information of a highly confidential nature.</li> <li>Possesses advanced multi-tasking and prioritizing skills.</li> <li>Identifies problems, opportunities and develops solutions.</li> <li>Possesses required organizational, interpersonal, and verbal communication skills.</li> <li>Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.</li> <li>Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems.</li> </ul><b>WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS</b> <ul> <li>Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times.</li> <li>Occasional overnight travel may be required.</li> <li>May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.</li> <li>Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).</li> <li>Shift work, overtime, stand-by and/or on-call may be required.</li> <li>Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers.</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div>

<strong>Job Title:</strong> Site Manager<br><br><strong>Summary: </strong>As a Site Manager, you are the guiding force behind our team, blending warmth <br> and efficiency to ensure seamless operations. Leading by example, you nurture a <br> supportive culture where every member thrives, driving transformative outcomes through <br> innovation and collaboration. <br><br><strong>Roles and Responsibilities:</strong><br> &bull; Lead a dynamic team to efficiently manage daily operations, while nurturing a <br> positive work environment that encourages retention.<br> &bull; Harness your expertise in Ricoh products and services to streamline operations, <br> ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a <br> rapidly evolving landscape.<br> &bull; Collaborate closely with customers to enhance business processes, driving mutual <br> success and satisfaction through continuous feedback loops and steadfast <br> commitment to service excellence.<br> &bull; Foster a service-oriented environment, gathering regular feedback to ensure <br> satisfaction and loyalty.<br> &bull; Maintain high-quality operations, meeting audit and deadline standards while <br> adapting to evolving challenges.<br> &bull; Provide ongoing training and development opportunities, empowering team <br> members to reach their full potential.<br><br><strong>Qualifications Must Have:</strong><br> &bull; High school diploma or equivalent (GED).<br> &bull; A minimum of three years of relevant work experience, including customer-facing <br> roles.<br> &bull; Demonstrated previous managerial experience, ideally within a similar field.<br> &bull; Proficiency in technology and adept problem-solving skills.<br> &bull; Effective communication skills, demonstrated through both written and verbal <br> channels.<br><br><strong>Qualifications Nice to Have:</strong><br> &bull; Previous management experience.<br> &bull; Familiarity with the technical aspects of B2B services.<br> &bull; Proficiency in Office 360.<br><br>Join us in this pivotal role where your leadership will shape success, exceeding <br> expectations and forging lasting partnerships with our valued customers. If you are ready to <br> merge professionalism with a fresh perspective, we invite you to apply and embark on this <br> exciting opportunity with us.<br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br>

Mail/Legal Print Manager

<div> <div> <div> <br> <b>Job Title:</b> Area Customer Service Coordinator <br> <br> <div> <br> <b>Summary:</b> <br> <br> <div> <br> Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! <br> <br> <div> <br>  <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li> </ul> <div> <ul> <li> Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li> </ul> <div> <ul> <li> Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li> </ul> <div> <ul> <li> Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li> </ul> <div> <br>  <br> <br> <div> <br> <b>Qualifications Must Have:</b> <br> <br> <div> <ul> <li> High school diploma with at least 12 months of relevant work experience </li> </ul> <div> <ul> <li> Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li> </ul> <div> <ul> <li> Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li> </ul> <div> <br> <b></b> <br> <br> <div> <br> <b>Qualifications Nice to Have:</b> <br> <br> <div> <ul> <li> Additional education beyond high school is encouraged. </li> </ul> <div> <ul> <li> Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li> </ul> <div> <ul> <li> Demonstrated with prior experience in customer service or related fields. </li> </ul> <div> <ul> <li> Commitment to personal growth and accountability through ongoing education and development opportunities. </li> </ul> <div> <br>  <br> <br> <div> <br> In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

<div> <div> <br><strong>Site Leader</strong> <strong>Position Profile</strong><br> <br>The Site Leader is responsible for the daily operations of a small on-site Imaging Services location and serves as the primary point of contact for both customers and internal leadership. This role supports a small team, ensures customer service expectations are met, and assists in maintaining acceptable profit levels. The Site Leader handles customer issues, oversees contract compliance, and performs all contracted imaging services when no Site Manager is assigned.<br> <br><strong>Job Duties and Responsibilities</strong> <strong>Operational Responsibilities</strong><ul> <li>Manage daily operations of on-site Imaging Services for client records.</li> <li>Perform full-performance level work converting hard-copy documents into electronic imaging formats.</li> <li>Prepare documents for scanning (remove staples, clips, rubber bands, etc.).</li> <li>Review paper documents against digitized files to verify image quality and check for missing pages.</li> <li>Validate and correct image/document errors as required.</li> <li>Maintain productivity and quality standards according to company guidelines.</li> <li>Review each scanned record for accuracy and clarity.</li> </ul><strong>Team & Customer Leadership</strong><ul> <li>Serve as the go-to person for a small team, supporting task assignments, project scheduling, and break management.</li> <li>Escalate facility-related issues to assigned leadership.</li> <li>Act as the primary on-site contact for customer issues and contract compliance (for sites without a Site Manager).</li> <li>Handle daily formal communication with the customer.</li> <li>Provide training and development for site personnel.</li> <li>Assist the Field Manager with employee development activities.</li> </ul><strong>Service Excellence & Compliance</strong><ul> <li>Implement and manage Ricoh Service Excellence programs.</li> <li>Analyze and resolve operational issues with minimal guidance.</li> <li>Understand Service Level Agreements, track progress, and report compliance to customer key contacts.</li> <li>Maintain positive internal working relationships through professional communication.</li> <li>Provide training on workflow and equipment operations as needed.</li> </ul><strong>Financial & Workflow Management</strong><ul> <li>Achieve shift-level profitability by supervising proper use of materials and supplies.</li> <li>Meet quality and deadline standards through effective job scheduling.</li> <li>Maintain efficient workflow by holding team members accountable for accuracy and efficiency.</li> <li>Support pricing and order-related issue resolution in partnership with the sales department.</li> </ul><strong>Reporting</strong><ul> <li>Complete site reports and required paperwork accurately and on time.</li> <li>Prepare month-end management reports in the absence of the Site Manager.</li> </ul><strong>Other</strong><ul> <li>Perform other duties as assigned.</li> </ul><strong>Qualifications (Education, Experience, Certifications)</strong><ul> <li><strong>High school diploma or GED required.</strong></li> <li><strong>1 to 2 years of experience in a related field</strong> (B2B and/or technical environment).</li> <li><strong>1 to 2 years of customer-facing experience required.</strong></li> <li>Previous training experience strongly preferred.</li> <li>Demonstrated proficiency with technology and equipment.</li> </ul><strong>Knowledge, Skills, and Abilities</strong><ul> <li>Tactical understanding of operational processes.</li> <li>Ability to present information to small groups.</li> <li>Moderate problem-solving skills.</li> <li>Intermediate customer service skills.</li> <li>Intermediate technical aptitude.</li> <li>Strong verbal and written communication abilities.</li> </ul><strong>Working Conditions, Mental & Physical Demands</strong><ul> <li>Office environment with standard lighting, ventilation, and noise levels.</li> <li>Work assignments require interpreting, comprehending, and applying complex instructions and information.</li> <li>Some physical effort required: <ul> <li>Mostly sedentary with walking, standing, bending, reaching.</li> <li>Lifting or carrying objects up to <strong>50 lbs</strong> (documents, files, small parts, etc.).</li> </ul></li> <li>Regular use of tools requiring moderate dexterity (keyboard, calculator, hand tools, eye/hand coordination).</li> </ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.<br><br></div></div>

Document Scanning Specialist

<div> <div> <br> <b>Job Title: </b>Field Representative II - First Responder Print <br> <br> <div> <br> In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience. <br> <br> <div> <br> <b>Roles and Responsibilities:</b> <br> <br> <div> <ul> <li> Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests. </li> </ul> <div> <ul> <li> Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations. </li> </ul> <div> <ul> <li> Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs. </li> </ul> <div> <ul> <li> Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization. </li> </ul> <div> <ul> <li> Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly. </li> </ul> <div> <ul> <li> Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution. </li> </ul> <div> <br><br><div> <br> <b> Qualifications Must Have:</b> <br> <br> <div> <ul> <li> High School Diploma (or equivalent) with a passion for technical support and customer service excellence. </li> </ul> <div> <ul> <li> Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support. </li> </ul> <div> <ul> <li> Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware. <br> <br> <b>Qualifications Nice to Have:</b> </li> </ul> <div> <ul> <li> Additional education beyond high school diploma, further enhancing technical expertise and customer service skills. </li> </ul> <div> <ul> <li> Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables. </li> </ul> <div> <br><br><div> <br> If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation. <br><br><div> <br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

First Responder Print Specialist

Account Manager, New Business<br><br>Position Profile<br> <br>The Account Manager New Business is a growth-focused sales professional responsible for acquiring new midmarket customers and taking market share from competitors. This role is accountable for net-new logo acquisition, competitive displacement, and expansion of Ricoh solutions within newly acquired accounts.<br><br> The Account Manager New Business operates as a front-line hunter, proactively identifying, engaging, and converting midmarket prospects by deeply understanding their business challenges, competitive landscape, and digital transformation priorities.<br> <br>Job Duties and Responsibilities<ul> <li>Own net-new customer acquisition within the assigned midmarket territory</li> <li>Proactively displace incumbent competitors through value-based selling and strategic account targeting</li> <li>Build and manage a robust prospect pipeline through outbound prospecting, referrals, and marketing-driven leads</li> <li>Conduct consultative discovery to uncover unmet customer needs and business challenges</li> <li>Position Ricoh solutions as differentiated alternatives that deliver measurable business outcomes</li> <li>Deliver compelling presentations to decision-makers both virtually and in person</li> <li>Collaborate with internal partners to win competitive opportunities</li> </ul>Key Performance Indicators (KPIs)<ul> <li>Net-new logo acquisition</li> <li>New business revenue attainment vs. quota</li> <li>Competitive displacement wins</li> <li>Pipeline coverage and pipeline creation</li> <li>Average deal size and sales cycle velocity</li> <li>Share-of-wallet growth within newly acquired accounts</li> </ul>Qualifications<ul> <li>Bachelor's degree or equivalent experience required</li> <li>3 to 5 years of new business sales experience in a hunting role</li> <li>Demonstrated success winning competitive deals</li> <li>Experience selling IT, software, or technology-enabled services preferred</li> <li>Strong business acumen and consultative selling skills</li> </ul>Knowledge, Skills, and Abilities<ul> <li>Hunter mindset with strong prospecting discipline</li> <li>Competitive selling and objection-handling skills</li> <li>Ability to influence and build relationships with decision-makers</li> <li>Excellent communication and presentation skills</li> <li>High learning agility and adaptability</li> </ul>Working Conditions<br> <br>Hybrid role requiring the ability to be in person with customers most days. Work is primarily sedentary with standard physical and mental demands typical of a professional sales role.<br>

Multi Site Customer Service Coordinator

Site Coordinator

Senior Field Representative, Field Services Support

Office Services Coordinator

Field Specialist I, Advanced CIP

Print and Copier Site Leader

Strategic Senior Technology Specialist

Business Process Management Intern, Supply Chain

Field Specialist, Field Services Support CIP

Print Production Specialist

Senior Site Manager, MS Offsite

Copy and Print Specialist

Senior Field Representative, Field Services Support

Finishing Sales Program Manager

Field Specialist I, Advanced CIP

Mail/Legal Print Manager

Multi Site Customer Service Coordinator

Document Scanning Specialist

First Responder Print Specialist

Account Sales Manager, New Business

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