DescriptionStarting Salary: $19 / hour and up
As a Citizens Teller - YOU make a real difference for our customers and the branch team.   
What you'll do
You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get
<ul>
 <li>Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li>
 <li>Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.</li>
 <li>Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li>
 <li>Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li>
</ul>
Required Qualifications
<ul>
 <li>High School degree or GED </li>
 <li>Minimum of 6 months experience processing transactions (cash and/or digital payments) </li>
 <li>Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers</li>
 <li>Strong listening and communication skills</li>
 <li>Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship</li>
 <li>Ability to problem solve and provide solutions to customer issues</li>
 <li>Customer-centric to deliver exceptional service</li>
 <li>Comfortable with using digital technology to support the delivery of business goals</li>
 <li>Ability to work branch hours, which can include weekends and evenings</li>
 <li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li>
</ul>
Preferred Skills/Experience
<ul>
 <li>1 year of experience processing transactions (cash and/or digital payments) </li>
 <li>Motivates others, like teammates, business partners, and specialists, through collaboration</li>
 <li>Process-oriented, energetic, detail-oriented and ability to multitask effectively</li>
</ul>
Hours & Work Schedule
<ul>
 <li>Hours per Week: 30</li>
 <li>Work Schedule: Varies with branch needs and may include weekends and evenings</li>
</ul>
Pay Transparency ​
The salary range for this position is $18.05- $22.30 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   ​
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit  https://jobs.citizensbank.com/benefits.
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

public

Citizens Teller

DescriptionStarting Salary: $19 / hour and up
As a Citizens Teller - YOU make a real difference for our customers and the branch team.   
What you'll do
You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get
<ul>
 <li>Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li>
 <li>Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.</li>
 <li>Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li>
 <li>Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li>
</ul>
Required Qualifications
<ul>
 <li>High School degree or GED </li>
 <li>Minimum of 6 months experience processing transactions (cash and/or digital payments) </li>
 <li>Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers</li>
 <li>Strong listening and communication skills</li>
 <li>Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship</li>
 <li>Ability to problem solve and provide solutions to customer issues</li>
 <li>Customer-centric to deliver exceptional service</li>
 <li>Comfortable with using digital technology to support the delivery of business goals</li>
 <li>Ability to work branch hours, which can include weekends and evenings</li>
 <li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li>
</ul>
Preferred Skills/Experience
<ul>
 <li>1 year of experience processing transactions (cash and/or digital payments) </li>
 <li>Motivates others, like teammates, business partners, and specialists, through collaboration</li>
 <li>Process-oriented, energetic, detail-oriented and ability to multitask effectively</li>
</ul>
Hours & Work Schedule
<ul>
 <li>Hours per Week: 20</li>
 <li>Work Schedule: Varies with branch needs and may include weekends and evenings</li>
</ul>
Pay Transparency ​
The salary range for this position is $19.00 - $22.45 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   ​
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit  https://jobs.citizensbank.com/benefits.
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Citizens Teller - Part Time

DescriptionStarting Salary: $19 / hour and up
As a Citizens Teller - YOU make a real difference for our customers and the branch team.   
What you'll do
You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get
<ul>
 <li>Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li>
 <li>Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.</li>
 <li>Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li>
 <li>Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li>
</ul>
Required Qualifications
<ul>
 <li>High School degree or GED </li>
 <li>Minimum of 6 months experience processing transactions (cash and/or digital payments) </li>
 <li>Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers</li>
 <li>Strong listening and communication skills</li>
 <li>Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship</li>
 <li>Ability to problem solve and provide solutions to customer issues</li>
 <li>Customer-centric to deliver exceptional service</li>
 <li>Comfortable with using digital technology to support the delivery of business goals</li>
 <li>Ability to work branch hours, which can include weekends and evenings</li>
 <li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li>
</ul>
Preferred Skills/Experience
<ul>
 <li>1 year of experience processing transactions (cash and/or digital payments) </li>
 <li>Motivates others, like teammates, business partners, and specialists, through collaboration</li>
 <li>Process-oriented, energetic, detail-oriented and ability to multitask effectively</li>
</ul>
Hours & Work Schedule
<ul>
 <li>Hours per Week: 20</li>
 <li>Work Schedule: Varies with branch needs and may include weekends and evenings</li>
</ul>
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

DescriptionAre you passionate about corporate governance, shareholder engagement, and driving excellence? We’re looking for a dynamic and detail-oriented leader to join our team here at Citizens Bank as the Head of Shareholder Services & Corporate Governance. In this high-impact role, you’ll be at the heart of our governance strategy, ensuring transparency, compliance, and strong relationships with our shareholders and board!
What You’ll Do:
Shareholder Services
<ul>
 <li>Lead all aspects of shareholder relations, including managing our transfer agent, stock register, and corporate actions like dividends and repurchases.</li>
 <li>Oversee Section 16 compliance, beneficial ownership tracking, and insider trading policies.</li>
 <li>Drive the end-to-end process for our Proxy Statement and Annual Meeting—from drafting to distribution and logistics.</li>
 <li>Monitor shareholder voting trends and proxy advisor recommendations, and lead our annual shareholder outreach program.</li>
</ul>
Corporate Governance
<ul>
 <li>Manage board and committee governance, including D&O questionnaires, evaluations, and director onboarding.</li>
 <li>Maintain and evolve our Corporate Governance Manual, Guidelines, and related policies in line with NYSE and SEC standards.</li>
 <li>Support ESG governance initiatives and ensure timely updates to public disclosures and regulatory filings.</li>
</ul>
Nominating & Corporate Governance Committee
<ul>
 <li>Serve as the key liaison to the NCG Committee, coordinating meetings, materials, and strategic updates.</li>
 <li>Ensure committee operations align with evolving regulatory and business needs, and support cross-functional collaboration across board committees.</li>
</ul>
What You Bring:
<ul>
 <li>Deep knowledge of public company governance, SEC/NYSE regulations, and shareholder engagement best practices.</li>
 <li>Strong project management and communication skills, with the ability to lead cross-functional initiatives and interact with senior stakeholders.</li>
 <li>A proactive, solutions-oriented mindset and a passion for governance excellence.</li>
</ul>
Qualifications
<ul>
 <li>Juris Doctor (J.D.) (preferred) from an accredited U.S. law school and active bar membership in good standing in at least one U.S. jurisdiction (preference for Connecticut, Massachusetts, or New York).</li>
 <li>Bachelor's Degree required.</li>
 <li>Minimum of 5 years of progressive legal and governance experience, including a combination of top-tier law firm practice (AmLaw 100 preferred) and in-house leadership within a publicly traded financial institution or similarly regulated environment.</li>
 <li>Demonstrated expertise in corporate governance, securities regulation, and shareholder engagement, with a strong understanding of SEC, NYSE, and banking regulatory frameworks.</li>
 <li>Exceptional written and verbal communication skills, with the ability to deliver clear, concise, and strategic guidance to senior executives and board members.</li>
 <li>Proven ability to navigate complex, novel, or ambiguous issues with sound judgment and a solution-oriented mindset.</li>
 <li>Strong leadership and team management capabilities, with a collaborative approach and the ability to influence across functions and levels.</li>
 <li>Adept at balancing risk management and business enablement, with the confidence to advocate for institutional integrity while remaining flexible and pragmatic.</li>
 <li>Comfortable operating in a fast-paced, highly regulated environment, with the ability to manage multiple priorities and deliver under tight deadlines.</li>
</ul>
This is a unique opportunity to shape the future of our governance practices and make a meaningful impact at the highest levels of the organization.
Hours & Work Schedule
<ul>
 <li>Hours per Week: 40+</li>
 <li>Work Schedule: Monday-Friday (Hybrid-3 days in office M/T/Th, 2 days remote)</li>
</ul>
#LI-CITIZENS2
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Head of Shareholder Services

DescriptionAs a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! While in this position, you will be responsible for generating sales of home lending products including mortgage, home equity loans and lines of credit through leads and applications. These leads and applications are obtained through, but not limited to, the retail branch network, internal phone and web referrals and other internal direct to customer campaigns. You will engage in timely and responsive customer contact, while executing needs based selling techniques. It is important to note, that by adhering to all applicable quality and service guidelines, you will meet production and customer satisfaction targets. Furthermore, you will follow up and follow through with internal external customers and meet established department service level agreements. Most importantly, you’ll feel valued for who you and supported to achieve what’s important to you, personally and professionally.
Primary responsibilities include
<ul>
 <li>Determine the customer’s financial objectives using needs based sales processes.</li>
 <li>Review the customer’s lending needs, structure an appropriate loan commitment which meets their needs and conforms to credit policy, and provide the client with their customized loan solution.</li>
 <li>Coordinate with the customer or third parties for information and document gathering and scheduling issues.</li>
 <li>Follow customer loans through the loan life cycle; track and monitor leads, prepare projection reports, and maintain an active referral base.</li>
 <li>Effectively collaborate with loan processing, underwriting, compliance, and other internal lending departments as necessary to ensure all loan conditions are met in a timely and accurate manner.</li>
 <li>Maintain expertise in loan origination system(s) to ensure timely and accurate processing.</li>
 <li>Provide clear, concise, focused communication to the customer and internal partners throughout the process.</li>
</ul>
 
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday (1 Saturday per month)
#LI-Citizens6
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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