DescriptionAt Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities.  Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals.  We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support.   As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues.  PCRMs partner with Wealth Financial Advisors and Certified Financial Planners® (CFPs), creating the Citizens Private Client team.Primary responsibilities include<ul><li>Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions.</li><li>Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client’s financial goals, and presenting personalized strategies aligned with each client’s objectives.</li><li>Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights.</li><li>Provide exceptional, high-touch client experiences.</li><li>Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals.</li><li>Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens.</li><li>Leverage Salesforce CRM to track activity.</li></ul>Measures of Success include<ul><li>Growth in net new investment assets in collaboration with Wealth Partners.</li><li>Growth in new deposits including checking, savings, and CD balances.</li><li>Growth in lending units and balances through mortgages, home equity lines, and securities-based lending.</li><li>Client satisfaction survey results.</li></ul>Qualifications, Education, Certifications and/or Other Professional Credentials<div><ul><li>Bachelor’s degree (preferred).</li><li>3 - 5 years of banking, wealth management or other relevant equivalent experience.</li><li>Experience working with affluent and high net worth clients.</li><li>A minimum of two licenses required: SIE, Series 6, 7, 63, 65, or 66 licenses, and Life and Health, Accident Insurance Licenses. Additional licenses can be obtained within a specific timeline upon hire.</li><li>Demonstrated success in a client-centric, initiative-taking sales environment.</li><li>Experience establishing and maintaining relationships with clients and internal partners.</li><li>Knowledge of industry regulatory requirements to ensure a sound control environment.</li><li>Excellent written and verbal communication skills.</li></ul>Hours & Work Schedule</div><ul><li>Hours per Week: 40</li><li>Work Schedule: M-F; potential Saturday hours</li></ul>Pay Transparency The salary range for this position is $75,000 - $90,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.  #LI-CITIZENS6
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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Private Client Relationship Manager

DescriptionAt Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances.  In this role, you’ll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short- and long-term financial goals. As part of the Core Banking Division, the primary objective of a Private Client Relationship Manager II will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues.  The Private Client Relationship Manager II, along with a Private Client Financial Advisor or High Net Worth Wealth Advisor, and Certified Financial Planners®, create the Citizens Private Client team. They provide a tailored expertise to a defined book of affluent and high-net-worth clients.  As part of this team, you will provide the banking and lending solutions necessary to help clients save and grow their assets in a tax-efficient way, manage debt effectively, secure their income to live the lifestyle they dream of, protect their family for life’s ‘what-ifs’ and prepare them to leave a legacy. Additionally, this discovery will identify opportunities to introduce the client to a Financial Advisor to broaden the relationship with investments to further expand the client’s relationship across Citizens.<ul><li>Provide initial outreach to facilitate needs analysis and identify opportunities with the goal of acquiring investment and lending relationships.<ul><li>Utilizing experience and judgement analyze, interpret, and understand individual client profiles (internal and external data), trends and insights based on artificial intelligence </li><li>Cultivate relationships from initiating contact and conducting follow-up communications to create opportunities for referral/sales</li><li>Leverage Smart Lead data intelligence, in addition to information learned during discovery session(s) to effectively articulate “Why Citizens” through understanding the affluent client value proposition and being able to connect your interpretation and understanding of the client’s needs to potential Citizens’ solutions.</li></ul></li><li>Build a comprehensive client profile, including documentation of client’s short- and long-term goals, the client’s current financial picture, as well as creating an initial gap analysis to identify potential opportunities for the client. Document all client engagements, activities, notes, and other important information utilizing the CRM tool </li><li>Transition prospects seamlessly from initial outreach to warm leads for partners<ul><li>Introduce clients to appropriate colleagues across Citizens who will execute solutions to help the client meet their financial goals.</li></ul></li><li>Expand and maintain relationships with internal business partners.</li><li>Continually build knowledge and capabilities within the industry segment and stay current with competitive trends</li></ul>Required Experience<ul><li>Excellent written and verbal communication skills</li><li>Experience in proactive outbound sales prospecting</li><li>Excellent time management and organizational skills</li><li>Ability to work in a collaborative team environment</li><li>Business development experience with a proven track record of identifying and transitioning high quality introductions</li><li>Relevant financial services experience preferred.</li><li>Familiarity with consumer lending solutions.</li><li>Familiarity with sales of banking products and services required.</li><li>Experience with investment product referrals and sales preferred.</li><li>Knowledgeable of regulatory requirements to ensure a sound control environment.</li></ul>Qualifications, Education, Certifications and/or Other Professional Credentials<ul><li>High School or GED; Bachelor's Degree in Business (5+ years wealth management, relationship management, private banking, or other relevant experience, with a proven track record of success)</li><li>Certification/license: SIE required, and at least one of the three following licenses required for application: Series 6 or 7 (7 preferred), 63 (or 66), and Life and Health Insurance Licenses</li><li>Safe Act - successful completion of the required background checks and obtaining a Unique Identifier from the NMLS</li></ul><div>Compensation<ul><li>Salary and opportunity to earn Incentive compensation.</li><li>Salary is commensurate with experience.</li></ul>Hours & Work Schedule</div><ul><li>Hours per Week: 40</li><li>Work Schedule: M-F; potential Saturday hours</li></ul> #LI-CITIZENS6
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Private Client Relationship Manager II

DescriptionJoin a team where innovation meets impact. As a Senior Data Scientist, you will help drive the bank’s adoption of Generative AI by leveraging Large Language Models (LLMs) to solve business problems, enhance customer experiences, and streamline internal operations. This role is ideal for someone with strong coding skills and experience in Natural Language Processing (NLP), who is excited to explore and apply emerging AI technologies in a practical, responsible, and scalable way.<hr>Key Responsibilities<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Apply LLMs and other Generative AI tools to solve real-world problems across the bank, including summarization, classification, information extraction, and conversational AI.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Source, clean, and prepare structured and unstructured data for model input and evaluation.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Conduct exploratory data analysis and apply statistical techniques to support model evaluation and refinement.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Collaborate with cross-functional teams including risk, compliance, and model validation to ensure responsible AI usage.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Stay current with advancements in Generative AI and NLP, and assess their applicability to banking use cases.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Document methodologies, findings, and model usage clearly for both technical and non-technical audiences.</li></ul><hr>Qualifications<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Required:<ul style="list-style-type:circle;"><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">4+ years of experience in data science, analytics, or applied machine learning.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Strong proficiency in Python and experience working in notebook environments.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience with NLP techniques and libraries (e.g., spaCy, NLTK, Hugging Face).</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Demonstrated ability to work with unstructured text data and apply text processing techniques.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience sourcing and preparing data from various systems and formats.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Strong communication and collaboration skills, including technical writing and stakeholder engagement.</li></ul></li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Preferred:<ul style="list-style-type:circle;"><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Exposure to Generative AI tools and pre-trained LLMs (e.g., GPT, Claude, Gemini).</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience with creating robust orchestration plans to solve business problems.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Exposure to creating agentic workflows and systems.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience working with model validation teams or regulators.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Familiarity with prompt engineering and evaluation of LLM outputs.</li></ul></li></ul><hr>Education<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Required: Master’s Degree in Computer Science, Mathematics, Statistics, or a related field.<ul><li>Experience interacting with model validation teams and regulators.</li></ul></li></ul>Education<ul><li>Required: Master’s or Ph.D. in Computer Science, Mathematics, Statistics, or a related field.</li></ul>Hours & Work Schedule<ul><li>Hours per Week: 40</li><li>Work Schedule: Monday - Friday</li><li>Hybrid: 4 days onsite at a Citizens Corporate Office, 1 day remote</li></ul>#LI-Citizens1
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Sr Data Scientist- Generative AI

DescriptionJoin a team where innovation meets impact. As a Senior Data Scientist, you will help drive the bank’s adoption of Generative AI by leveraging Large Language Models (LLMs) to solve business problems, enhance customer experiences, and streamline internal operations. This role is ideal for someone with strong coding skills and experience in Natural Language Processing (NLP), who is excited to explore and apply emerging AI technologies in a practical, responsible, and scalable way.<hr>Key Responsibilities<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Apply LLMs and other Generative AI tools to solve real-world problems across the bank, including summarization, classification, information extraction, and conversational AI.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Source, clean, and prepare structured and unstructured data for model input and evaluation.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Conduct exploratory data analysis and apply statistical techniques to support model evaluation and refinement.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Collaborate with cross-functional teams including risk, compliance, and model validation to ensure responsible AI usage.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Stay current with advancements in Generative AI and NLP, and assess their applicability to banking use cases.</li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Document methodologies, findings, and model usage clearly for both technical and non-technical audiences.</li></ul><hr>Qualifications<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Required:<ul style="list-style-type:circle;"><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">4+ years of experience in data science, analytics, or applied machine learning.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Strong proficiency in Python and experience working in notebook environments.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience with NLP techniques and libraries (e.g., spaCy, NLTK, Hugging Face).</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Demonstrated ability to work with unstructured text data and apply text processing techniques.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience sourcing and preparing data from various systems and formats.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Strong communication and collaboration skills, including technical writing and stakeholder engagement.</li></ul></li><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Preferred:<ul style="list-style-type:circle;"><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Exposure to Generative AI tools and pre-trained LLMs (e.g., GPT, Claude, Gemini).</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience with creating robust orchestration plans to solve business problems.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Exposure to creating agentic workflows and systems.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Experience working with model validation teams or regulators.</li><li style="color:black;line-height:15.0pt;tab-stops:list 1.0in;">Familiarity with prompt engineering and evaluation of LLM outputs.</li></ul></li></ul><hr>Education<ul style="list-style-type:disc;"><li style="color:black;line-height:15.0pt;tab-stops:list .5in;">Required: Master’s Degree in Computer Science, Mathematics, Statistics, or a related field.</li></ul>Hours & Work Schedule<ul><li>Hours per Week: 40</li><li>Work Schedule: Monday - Friday</li><li>Hybrid: 4 days on site from a Citizens corporate office, 1 day remote</li></ul>#LI-Citizens1
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

DescriptionCitizens Wealth Management is honored to be a high quality provider in the investment services industry and is focused on growing our market share in the states we currently operate.  We are currently hiring talented Financial Advisors who proactively identify and sell a broad array of Investment and Insurance products to customers.The Virtual Financial Advisor is a key role within our Wealth Management division and is responsible for delivering personalized financial strategies to mass affluent clientele. The Virtual Financial Advisor will be based out of a Citizens corporate office location and work with customers virtually via phone and video.  The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for investment needs. The Virtual Financial Advisor will be required to maintain compliance with all Citizens Financial Group policies and procedures, as well as, regulatory and legal requirements. This role will require a holistic delivery, in a virtual capacity, of outstanding service and sales solutions to meet clients’ financial needs and goals.The successful candidate will work with a set circuit of branches and engage with customers in a virtual capacity to determine their investment needs, recommend investment strategies and present investment choices by analyzing the client’s information including assets, income, debts and other liabilities, cash flow and tax status. The Virtual Financial Advisor compares and evaluates possible investment options and identifies investment strategies and potential products based on their knowledge of market conditions and the client’s circumstances. The Virtual Financial Advisor strives to meet and exceed identified sales goals.  The Virtual Financial Advisor will proactively engage potential new clients to promote and sell investment products and services, while developing strong working relationships with branch personnel. Primary responsibilities include<ul><li>Focus on clients: Aspire to deliver world-class customer service</li><li>Drive sales: Analyze the client’s investment needs and achieve sales growth goals by delivering an exceptional virtual experience</li><li>Build book of business: Proactively seek ways to develop and expand client relationships</li><li>Maximize personal efficiency: Have attention to detail, be self-motivation, and resourcefulness to achieve branch and personal goals</li><li>Grow your own capabilities: Actively participate in opportunities to expand knowledge, influencing and interpersonal skills</li></ul>Qualifications, Education, Certifications and/or Other Professional Credentials<ul><li>​​​​Active Series 7, 66 (65 and 63), and life insurance licenses</li><li>Established track record of top-ranked sales performance</li><li>Experience and comfort with virtual and phone-based servicing and sales, ideally financial or investment product sales</li><li>Able to adapt quickly to changing requirements or environments</li></ul>Hours and Work Schedule<ul><li>Hours per Week: 40</li><li>Work Schedule: Varies</li></ul>
 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Virtual Financial Advisor - Boston, MA

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