At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Information Schedule: Monday-Friday 8:00am-5:00pm EST (Shift times vary based on business needs) Location: 100% Remote (U.S. only) About Us American Health Holding, Inc. (AHH), a division of Aetna/CVS Health, is a URAC-accredited medical management organization founded in 1993. We provide flexible, cost-effective care management solutions that promote high-quality healthcare for members. We are seeking a dedicated Utilization Management (UM) Nurse to join our remote team Position Summary The Team Lead plays a key role in supporting the daily operations of the team and serves as a vital resource for both staff and leadership. While this role does not include direct supervisory responsibilities, it requires a strong understanding of workflows, policies, and procedures to help ensure team success. The Team Lead is instrumental in onboarding new team members, monitoring quality, triaging assignments, and leading designated projects. Acting as the first point of contact for clinical issues, the Team Lead provides guidance and support to staff while maintaining open communication with leadership. Key Responsibilities <ul><li> Actively contributes to team meetings and fosters a collaborative work environment. </li><li> Promoting teamwork and collaboration across the department. </li><li> Serving as a knowledgeable resource and mentor to team members. </li><li> Modeling best practices in clinical standards, quality, and critical thinking. </li><li> Supporting adherence to plan sponsor performance goals. </li><li> Assisting in the development and implementation of policies and procedures. </li><li> Encouraging continuous improvement through critical thinking and feedback. </li><li> Providing performance insights and coaching to enhance team effectiveness. </li><li> Upholding company values, especially regarding confidentiality. </li><li> Communicating clearly and effectively with diverse audiences. </li><li> Managing tasks with strong organizational and prioritization skills. </li><li> Supporting a positive, team-oriented work culture. </li><li> Assisting supervisors as needed. </li><li> Maintaining responsibility for individual caseloads, as applicable. </li><li> Responding to inquiries and resolving issues promptly. </li><li> Performing sedentary work, including extended periods of sitting, computer use, and document review. </li><li> Participate in occasional on-call rotations, including some weekends and holidays, per URAC and client requirements. </li></ul> Remote Work Expectations <ul><li> This is a 100% remote role; candidates must have a dedicated workspace free of interruptions. </li><li> Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. </li></ul> Required Qualifications <ul><li> Active, unrestricted RN license in your state of residence with multistate/compact licensure privileges. Ability to obtain licensure in non-compact states as needed. </li><li> 5+ years of clinical practice experience in medical healthcare. </li><li> 2+ year's managed care experience is required. </li><li> 2+ years of experience with personal computer, keyboard navigation, and MS Office Suite applications. </li><li> 2+ years of healthcare management experience required (preferably in a managed care setting). </li><li> Ability to provide on-call UM coverage for nights and weekends on a rotational schedule. </li></ul> Preferred Qualifications <ul><li> 2+ year of experience in a managed care organization (MCO). </li><li> Experience in a high-volume clinical call center or prior remote work environment. </li></ul> Education <ul><li> Associate's degree in nursing (RN) required, BSN preferred. </li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 01/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Utilization Management Clinical Team Lead (Remote)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Utilizes clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program. Applies critical thinking and is knowledgeable in clinically appropriate treatment, evidence based care and clinical practice guidelines for Behavioral Health and/or medical conditions based upon program focus. Utilizes clinical experience and skills in a collaborative process to assess appropriateness of treatment plans across levels of care, apply evidence based standards and practice guidelines to treatment where appropriate. Coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. Provides triage and crisis support. Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage. determination/recommendation along the continuum of care facilitates including effective discharge planning. Coordinates with providers and other parties to facilitate optimal care/treatment. Identifies members at risk for poor outcomes and facilitates referral opportunities to integrate with other products, services and/or programs. Identifies opportunities to promote quality effectiveness of healthcare services and benefit utilization. Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. Required Qualifications <ul><li>3+ years post degree experience in a psychiatric or substance abuse setting required</li><li>3 years of direct clinical practice experience post master's degree, e.g., hospital setting or alternative care setting such as ambulatory care or outpatient clinic/facility.</li><li>Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LSW, LICSW, LISW, Clinical Psychologist, or RN with behavioral health background.</li></ul> Preferred Qualifications <ul><li>3 years Managed care/utilization review experience preferred.</li><li>Crisis intervention skills and experience preferred</li><li>Proficiency with computer and technology skills which includes navigating multiple systems and keyboarding.</li><li>California license or ability to obtain California license preferred</li></ul> Education Master's degree in Behavioral/Mental health or Human Service/Health Services (as applicable to hiring program) or Associates degree with a Registered Nurse with Behavioral Health experience/ background with 3 years experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $155,538.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 10/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Utilization Management Clinician- Behavioral Health

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Please replace this section with the Job Summary Required Qualifications Please replace this section with the Required Job Qualifications Preferred Qualifications Please replace this section with the Preferred Job Qualifications Education Please replace this section with the Education Requirements Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $29.10 - $62.32 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 01/11/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Utilization Management Nurse Consultant

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Multiple shifts available with start times varying from 8:00am - 11:30am EST. American Health Holding, Inc. (AHH), a division of Aetna/CVS Health, is a URAC-accredited medical management organization founded in 1993. We provide flexible, cost-effective care management solutions that promote high-quality healthcare for members. We are seeking a dedicated Utilization Management (UM) Nurse Consultant to join our remote team. Key Responsibilities <ul><li>Apply critical thinking and evidence-based clinical criteria to evaluate outpatient and inpatient services requiring precertification and concurrent review.</li><li>Conduct clinical reviews via phone and electronic documentation, collaborating with healthcare providers to gather necessary information.</li><li>Use established guidelines to authorize services or escalate to Medical Directors as needed.</li><li>Navigate multiple computer systems efficiently while maintaining accurate documentation.</li><li>Thrive in a fast-paced, high-volume environment with strong organizational, multitasking, and prioritization skills.</li><li>Perform sedentary work that primarily involves extended periods of sitting, as well as frequent talking, listening, and use of a computer.</li><li>Flexibility to provide coverage for other Utilization Management (UM) Nurses across various UM specialty teams as needed, ensuring continuity of care and operational support.</li><li>Participate in occasional on-call rotations, including some weekends and holidays, per URAC and client requirements.</li></ul> Remote Work Expectations <ul><li>This is a 100% remote role; candidates must have a dedicated workspace free of interruptions.</li><li>Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.</li></ul> Required Qualifications <ul><li>Active unrestricted state Registered Nurse licensure in state of residence required.</li><li>Minimum 5 years of relevant experience in Nursing.</li><li>At least 1 year of Utilization Management experience in concurrent review or prior authorization.</li><li>Strong decision-making skills and clinical judgment in independent scenarios.</li><li>Proficient with phone systems, clinical documentation tools, and navigating multiple digital platforms.</li><li>Commitment to attend a mandatory 3-week training (Monday-Friday, 8:30am-5:00pm EST) with 100% participation.</li></ul> Preferred Qualifications <ul><li>1+ year of experience in a managed care organization (MCO).</li><li>Experience in a high-volume clinical call center or prior remote work environment.</li></ul> Education <ul><li>Associate's degree in nursing (RN) required, BSN preferred.</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $26.01 - $74.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Utilization Management is a 24/7 operation and work schedule may include weekends, holidays, and evening hours. UM Nurse Consultant Fully Remote- WFH Schedule - Mon-Fri 10:30AM-7PM with alternate weekends and holidays Position Summary: UM Nurse Consultant Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care. Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. Required Qualifications - 2+ years of experience as an RN - Active and unrestricted RN licensure in state of residence - Able to work in multiple IT platforms/systems - 1+ years of experience with Microsoft Office Applications (Outlook, Teams, Excel) Preferred Qualifications - Utilization review experience preferred - Knowledge of Medicare/Medicaid - Managed care experience - Med Surg experience (3+ years) Education Associates Degree in Nursing required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $26.01 - $56.14 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/05/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours. <ul><li> Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. </li><li> Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care</li><li> Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs </li><li> Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization </li><li> Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. </li><li> Typical office working environment with productivity and quality expectations. </li><li> Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. </li><li> Sedentary work involving periods of sitting, talking, listening. </li><li> Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. </li><li> Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. </li><li> Effective communication skills, both verbal and written </li></ul> Required Qualifications - 2+ years of experience as a Registered Nurse in adult acute care/critical care setting - Must have active current and unrestricted RN licensure in state of residence - Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours Preferred Qualifications - 2+ years of clinical experience required in med surg or specialty area - Managed Care experience preferred, especially Utilization Management - Preference for those residing in EST zones Education Associates Degree required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $34.92 - $74.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 09/05/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours. &bull; Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. &bull; Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care &bull; Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs &bull; Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization &bull; Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. &bull; Typical office working environment with productivity and quality expectations. &bull; Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. &bull; Sedentary work involving periods of sitting, talking, listening. &bull; Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. &bull; Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. &bull; Effective communication skills, both verbal and written Required Qualifications - 2+ years of experience as a Registered Nurse in adult acute care/critical care setting - Must have active current and unrestricted RN licensure in state of residence - Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours Preferred Qualifications - 2+ years of clinical experience required in med surg or specialty area - Managed Care experience preferred, especially Utilization Management - Preference for those residing in EST or CST zones Education Associates Degree required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $26.01 - $74.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/26/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Regular business hours are 8:00 am-8:00 pm EST. Must be available to work any 8 hour shift within this timeframe with start times ranging from 8:00 am-11:30am EST. About Us American Health Holding, Inc. (AHH), a division of Aetna/CVS Health, is a URAC-accredited medical management organization founded in 1993. We provide flexible, cost-effective care management solutions that promote high-quality healthcare for members. Position Summary Join our Utilization Management team as a Nurse Consultant, where you'll apply clinical judgment and evidence-based criteria to review inpatient and outpatient services. You'll collaborate with providers, authorize care, and escalate cases when needed, all while navigating multiple systems and maintaining accurate documentation. This role suits nurses who thrive in fast-paced environments, are highly organized, and comfortable with computer-based work. Key Responsibilities <ul><li> Apply critical thinking and evidence-based clinical criteria to evaluate outpatient and inpatient services requiring precertification and concurrent review. </li><li> Conduct clinical reviews via phone and electronic documentation, collaborating with healthcare providers to gather necessary information. </li><li> Use established guidelines to authorize services or escalate to Medical Directors as needed. </li><li> Navigate multiple computer systems efficiently while maintaining accurate documentation. </li><li> Thrive in a fast-paced, high-volume environment with strong organizational, multitasking, and prioritization skills. </li><li> Perform sedentary work that primarily involves extended periods of sitting, as well as frequent talking, listening, and use of a computer. </li><li> Flexibility to provide coverage for other Utilization Management (UM) Nurses across various UM specialty teams as needed, ensuring continuity of care and operational support. </li><li> Participate in occasional on-call rotations, including some weekends and holidays, per URAC and client requirements. </li></ul> Remote Work Expectations <ul><li> This is a 100% remote role; candidates must have a dedicated workspace free of interruptions. </li><li> Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. </li></ul> Required Qualifications <ul><li> Active unrestricted state Registered Nurse licensure in state of residence required. </li><li> Minimum 5 years of relevant experience in Nursing. </li><li> At least 1 year of Utilization Management experience in concurrent review or prior authorization. </li><li> Strong decision-making skills and clinical judgment in independent scenarios. </li><li> Proficient with phone systems, clinical documentation tools, and navigating multiple digital platforms. </li><li> Commitment to attend a mandatory 3-week training (Monday-Friday, 8:30am-5:00pm EST) with 100% participation. </li></ul> Preferred Qualifications <ul><li> 1+ year of experience in a managed care organization (MCO). </li><li> Experience in a high-volume clinical call center or prior remote work environment. </li></ul> Education <ul><li> Associate's degree in nursing (RN) required, BSN preferred. </li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $29.10 - $62.32 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours. <ul><li> Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. </li><li> Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care</li><li> Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs </li><li> Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization </li><li> Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. </li><li> Typical office working environment with productivity and quality expectations. </li><li> Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. </li><li> Sedentary work involving periods of sitting, talking, listening. </li><li> Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. </li><li> Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. </li><li> Effective communication skills, both verbal and written </li></ul> Required Qualifications - 2+ years of experience as a Registered Nurse in adult acute care/critical care setting - Must have active current and unrestricted RN licensure in state of residence - Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours Preferred Qualifications - 2+ years of clinical experience required in med surg or specialty area - Managed Care experience preferred, especially Utilization Management - Preference for those residing in EST zones Education Associates Degree required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $34.92 - $74.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/26/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours. <ul><li> Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. </li><li> Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care</li><li> Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs </li><li> Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization </li><li> Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. </li><li> Typical office working environment with productivity and quality expectations. </li><li> Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. </li><li> Sedentary work involving periods of sitting, talking, listening. </li><li> Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. </li><li> Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. </li><li> Effective communication skills, both verbal and written </li></ul> Required Qualifications - 2+ years of experience as a Registered Nurse in adult acute care/critical care setting - Must have active current and unrestricted RN licensure in state of residence - Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours Preferred Qualifications - 2+ years of clinical experience required in med surg or specialty area - Managed Care experience preferred, especially Utilization Management Post Acute Experience Education Associates Degree required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $32.01 - $68.55 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 07/29/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours. &bull; Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. &bull; Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care &bull; Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs &bull; Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization &bull; Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. &bull; Typical office working environment with productivity and quality expectations. &bull; Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. &bull; Sedentary work involving periods of sitting, talking, listening. &bull; Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. &bull; Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. &bull; Effective communication skills, both verbal and written Required Qualifications - 2+ years of experience as a Registered Nurse in adult acute care/critical care setting - Must have active current and unrestricted RN licensure in state of residence - Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours Preferred Qualifications - 2+ years of clinical experience required in med surg or specialty area - Managed Care experience preferred, especially Utilization Management - Preference for those residing in ET and CT zones Education Associates Degree required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $34.92 - $74.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/27/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours. <ul><li> Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. </li><li> Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care</li><li> Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs </li><li> Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization </li><li> Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. </li><li> Typical office working environment with productivity and quality expectations. </li><li> Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. </li><li> Sedentary work involving periods of sitting, talking, listening. </li><li> Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. </li><li> Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. </li><li> Effective communication skills, both verbal and written </li></ul> Required Qualifications - 2+ years of experience as a Registered Nurse in adult acute care/critical care setting - Must have active current and unrestricted RN licensure in state of residence - Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours Preferred Qualifications - 2+ years of clinical experience required in med surg or specialty area - Managed Care experience preferred, especially Utilization Management - Preference for those residing in EST zones Education Associates Degree required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $26.01 - $74.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/24/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Information Schedule: Monday-Friday 8:00am-5:00pm EST (Shift times may vary based on business needs) Location: 100% Remote (U.S. only) About Us American Health Holding, Inc. (AHH), a division of Aetna/CVS Health, is a URAC-accredited medical management organization founded in 1993. We provide flexible, cost-effective care management solutions that promote high-quality healthcare for members. Position Summary Join a team that's making a difference in the lives of patients facing complex medical journeys. As a Utilization Management (UM) Nurse Consultant specializing in Medical Review, you'll play a vital role in ensuring members receive timely, medically necessary care through thoughtful clinical review and collaboration with providers. This fully remote position offers the opportunity to apply your clinical expertise in a fast-paced, desk-based environment where precision, communication, and compassion intersect. Key Responsibilities <ul><li> Utilizes clinical experience and skills in a collaborative process to implement, coordinate, monitor and evaluate medical review cases. </li><li> Applies the appropriate clinical criteria/guideline and plan language or policy specifics to render a medical determination to the client. </li><li> Applies critical thinking, evidenced based clinical criteria and clinical practice guidelines. Med Review nurses use specific criteria to authorize procedures/services or initiate a Medical Director referral as needed. </li><li> Assists management with training new nurse reviewers/business partners or vendors to include initial and ongoing mentoring and feedback. </li><li> Actively cross-trains to perform reviews of multiple case types to provide a flexible workforce to meet client needs. </li><li> Recommends, tests, and implements process improvements, new audit concepts, technology improvements, etc. that enhance production, quality, and client satisfaction. </li><li> Must be able to work independently without personal distractions to meet quality and metric expectations. </li><li> Participate in occasional on-call rotations, including some weekends and holidays, per URAC and client requirements. </li></ul> Remote Work Expectations <ul><li> This is a 100% remote role; candidates must have a dedicated workspace free of interruptions. </li><li> Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. </li></ul> Required Qualifications <ul><li> Active, unrestricted RN license in your state of residence with multistate/compact licensure privileges. Ability to obtain licensure in non-compact states as needed. </li><li> Minimum 3 years of clinical experience. </li><li> 5 years demonstrated to make thorough independent decisions using clinical judgement. </li><li> 5 Years proficient use of equipment experience including phone, computer, etc. and clinical documentation systems. </li><li> 1+ Year of Utilization Review Management and/or Medical Management experience. </li><li> Commitment to attend a mandatory 3-week training (Monday-Friday, 8:30am-5:00pm EST) with 100% participation. </li></ul> Preferred Qualifications <ul><li> Experience with interpreting Plan Language, Policies, and Benefits to determine medical necessity. </li><li> MCG Milliman, InterQual, CPB or other criteria guideline application experience is preferred. </li></ul> Education <ul><li> Associate's degree in nursing (RN) required, BSN preferred. </li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $29.10 - $62.32 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 11/01/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Utilization Management Nurse Consultant - Medical Review (Remote)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Medicare Precertification Utilization Management Nurse Consultant position: Utilization Management is a 24/7 operation and work schedules will include holidays and evening hours <ul><li> Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. </li><li> Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care. </li><li> Communicates with providers and other parties to facilitate care/treatment </li><li> Identifies members for referral opportunities to integrate with other products, services and/or programs </li><li> Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization </li><li> Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. </li></ul> Required Qualifications <ul><li> 3+ years of experience as a Registered Nurse </li><li> Must have active current and unrestricted RN licensure in state of residence </li><li> 1+ years of Med/Surg experience </li><li> 1+ years of experience with Microsoft Office applications (Outlook, Teams, Excel) </li><li> Must be willing and able to work Friday, Saturday, Sunday and Monday 10 hr shifts after approx 4-5 months of training Monday - Friday 8:30-5pm EST with occasional holiday rotation. </li></ul> Preferred Qualifications <ul><li> Prior Authorization or Utilization Management experience </li><li> Managed care experience </li><li> Experience using MedCompass </li><li> Ambulatory surgery experience </li></ul> Education Associates degree required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $26.01 - $62.32 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 01/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Utilization Management Nurse Consultant - Weekends (4-10 hour shifts)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours. &bull; Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members. &bull; Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care &bull; Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs &bull; Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization &bull; Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. &bull; Typical office working environment with productivity and quality expectations. &bull; Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor. &bull; Sedentary work involving periods of sitting, talking, listening. &bull; Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. &bull; Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. &bull; Effective communication skills, both verbal and written Required Qualifications - 2+ years of experience as a Registered Nurse in adult acute care/critical care setting - Must have active current and unrestricted RN licensure in state of residence - Utilization Management is a 24/7 operation and work schedules will include weekends, holidays, and evening hours Preferred Qualifications - 2+ years of clinical experience required in med surg or specialty area - Managed Care experience preferred, especially Utilization Management - Preference for those residing in EST/CST zones Education Associates Degree required BSN preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $26.01 - $56.14 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 08/14/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Utilization Management Nurse Consultant - Work From Home

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Job Profile Summary The Utilization Management Physician Reviewer ensures timely and clinically sound coverage determinations for inpatient and outpatient services using evidence-based criteria, clinical judgment, and organizational policies. This role collaborates with internal and external care teams to recommend appropriate care and maintain compliance with CMS and payer guidelines. Responsibilities include reviewing service requests, documenting decisions, participating in quality improvement initiatives, and supporting care coordination efforts. Candidates must be licensed MDs or DOs with 3-5 years of clinical experience, including at least one year in utilization management for Medicare or Medicaid populations. Strong communication, managed care expertise, and attention to detail are essential for success. Role Description: The Utilization Management Physician Reviewer-FT role is responsible for provisioning accurate and timely coverage determinations for inpatient and outpatient services by applying utilization management (UM) criteria, clinical judgment, and internal policies and procedures. Regardless of the final determination, the Physician Reviewer is responsible for ensuring medically appropriate care is recommended to the patient and their care team, which may require coordination with internal and external parties including, but not limited to requesting providers, external UM and case management staff, internal transitional care managers, employed primary care providers, and regional medical leaders. We strive for clinical excellence and ensuring our patients receive the right care, in the right setting, at the right time. Core Responsibilities: Review service requests and document the rationale for the decision in easy to understand language per organizational policies and procedures and industry standards; types of requests include but not limited to: Acute, Post-Acute, and Pre-service (Expedited, Standard, and Retrospective) Use evidence-based criteria and clinical reasoning to make UM determinations in concert with an enrollee's individual conditions and situation. The organization does not solely make authorization determinations based on criteria, but uses it as a tool to assist in decision making. Work collaboratively with the Transitional Care and PCP care teams to drive efficient and effective care delivery to patients Maintain knowledge of current CMS and MCG evidence-based guidelines to enable UM decisions Maintain compliance with legal, regulatory and accreditation requirements and payor partner policies Participate in initiatives to achieve and improve UM imperatives; for example, participate in committees or work-groups to help advance UM efforts and promote a culture of continuous quality improvement Assist in formal responses to health plan regarding UM process or specific determinations on an as-needed basis Adhere to regulatory and accreditation requirements of payor partners (e.g., site visits from regulatory & accreditation agencies, responses to inquiries from regulatory and accreditation agencies and payor partners, etc.) Participate in rounding and patient panel management discussions as required Fulfill on-call requirement, should the need arise Other duties, as required and assigned What are we looking for? A current, clinical, in good standing, unrestricted license to practice medicine (NCQA Standard) Graduate of an accredited medical school. M.D. or D.O. Degree is required. (NCQA Standard) Experience: 3-5 years of clinical practice in a primary care setting with at least one year experience providing Utilization Management services to a Medicare and/or Medicaid line of business Excellent verbal and written communication skills Deep understanding of managed care, risk arrangements, capitation, peer review, performance profiling, outcome management, care coordination, and pharmacy management Strong record of continuing education activities (relevant to practice area and needed to maintain licensure) Demonstrated understanding of culturally responsive care Proven organizational and detail-orientation skills Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $174,070.00 - $374,920.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 07/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Utilization Management Physician Reviewer-FT

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. <ul><li> Schedule: This is an Alternative Work Schedule weekend position. The role requires coverage of both Saturday and Sunday each week. Scheduling options may include four 10-hour shifts, five 8-hour shifts, three 12-hour shifts, or other approved configurations that meet operational needs. Specific schedules will be determined in collaboration with management to ensure adequate weekend coverage. Position Summary: Utilize your clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor, and evaluate options to facilitate appropriate healthcare services and benefits for members. Key Responsibilities: * Gather clinical information and apply the appropriate clinical criteria, guidelines, policies, procedures, and clinical judgment to render coverage determinations and recommendations along the continuum of care. * Communicate with providers and other parties to facilitate care and treatment. Identify members for referral opportunities to integrate with other products, services, or benefit programs. * Identify opportunities to promote quality and effectiveness of healthcare services and benefit utilization . * Consult and lend expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function. * Meet set productivity and quality expectations as established by UMNC. Required Skills and Abilities: * Effective verbal and written communication skills. * Proficiency with computer skills, including navigating multiple systems and keyboarding. * Ability to multitask, prioritize, and adapt effectively to a fast-paced, changing environment. * Capacity to sit for extended periods, talk on the telephone, and type on the computer. Work Location: This is a work-from-home position. During work hours, colleagues must be available by phone, videoconference, and email as required by their leader. Occasional on-site attendance at the office or client location may be required for meetings, training sessions, or other events as directed. </li></ul> ` Required Qualifications <ul><li> Registered Nurse </li></ul> <ul><li> Education: Diploma RN acceptable; Associate degree / BSN preferred, 3+ years of experience as a Registered Nurse, 1+ years of clinical experience in acute or post-acute setting , and 1 + years of Utilization Management / Care Manage ment Experience </li></ul> <ul><li> Must have active current and unrestricted RN licensure in state of residence. </li></ul> <ul><li> May be required to obtain additional Nursing Licenses as business needs require. </li></ul> * Preferred Qualifications - Utilization Management experience preferred - Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $26.01 - $56.14 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/30/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Utilization Management Nurse Consultant

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Are you passionate about improving healthcare outcomes and have the skills to drive value-based initiatives? If yes, we encourage you to apply. This position offers broad exposure to all aspects of the company's business and significant interaction with business leaders. Condition-specific Value-Based Care (VBC) models are an expanding focus for Medicare business, with a growing number of Provider Partners and eligible members, these specialty deals require a high-level of support. The deal owner would be responsible for eligible member attribution analyses, financial reconciliation, and collaborative efforts to deliver focused analytical research, complex financial modeling, and business decision support. You will provide oversight of all activities related to Provider Partners, ensuring timely and actionable data, appropriate eligibility criteria is met, reconciliations and analysis to support contract performance. The ideal candidate brings extensive VBC solutions, a passion for member focused programs, expert data mining, outside the box/adaptable thinking and turning data into useful information. A proactive, self-driven approach and the ability to thrive in a fast-paced, collaborative environment are critical for success. This role offers broad organizational exposure and frequent engagement with senior leaders. Key Responsibilities: <ul><li>Establish and maintain productive, professional relationships with complex, high-value initiatives and high-risk revenue-generating Provider Partners.</li><li>Work collaboratively across Network, Value Based Solutions, and Finance to meet all constituent questions and individual deal needs on a timely basis.</li><li>Educate internal and external stakeholders to ensure compliance with contract terms and expectations.</li><li>Work collaboratively to develop analytic processes, workflows, and strategies that drive data integration, innovation, and continuous improvement.</li><li>Analyze Provider Partner performance against business and team objectives.</li><li>Monitor and perform complex financial, clinical, cost, and efficiency assessments against targets.</li><li>Effectively communicate complex information in a way that is easily understood and actionable by multiple levels within an organization, enabling decision-making that meets business needs.</li></ul> This role is work at home flexible. T he candidate will be required to work according to Eastern time zone hours. Qualifications The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. Knowledge of clinical models, technical attribution logic, and medical management concepts would be a plus . The candidate will be expected to have the following key attributes: Required Qualifications <ul><li>7+ years of experience in healthcare analytics and Medicare plans; particularly in value-based care financial models and risk-based arrangements.</li><li>3+ years of experience using healthcare data including medical, pharmacy, lab, survey, and utilization data as well as experience with Medicare plans </li><li>3+ years of proficiency in SAS, SQL, Power BI or GCP</li></ul> Preferred Qualifications <ul><li>Experience in Value Based Care financial models</li><li>Experience in Risk-Based arrangements and Value-Based Care in Government services</li><li>Advanced skills in Excel and SQL</li><li>Demonstrated commitment to diversity, equity, and inclusion through modeling inclusive behaviors and proactively managing bias.</li><li>Ability to manage multiple projects using sound organization skills to track results and deliver projects on schedule</li><li>Mastery of problem-solving and decision-making skills, with a growth mindset and commitment to continuous personal development.</li></ul> Education <ul><li>Bachelor's degree or equivalent experience; specialized training or relevant professional qualifications preferred.</li></ul> Pay Range The typical pay range for this role is: $75,400.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 01/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

VBC Specialty Analytics Deal Owner

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Vice President, Health Care Benefits (HCB) Controller is responsible for managing the accounting functions, financial reporting, cash flow, audits and operational processes for the HCB segment. The Vice President, HCB Controller will partner with the HCB Leadership Team to provide insights into business performance that drive operational efficiency and an improved control environment. The Vice President, HCB Controller will also be responsible for developing and executing an operational strategy for the HCB Controller's team and manage monthly, quarterly, and annual financial results. Job Responsibilities: <ul><li> Oversees the preparation of the segment's financial statements and communicates monthly results to segment leadership </li><li> Oversees the preparation of the segment's balance sheet, working capital and performs analytical review of key drivers and variances vs. expectations </li><li> Partner with Enterprise Finance and other key stakeholders to execute on the Company's finance technology roadmap (e.g. general ledger, management reporting and procurement system migrations) </li><li> Assists with management of accounting, auditing and budgeting within the organization </li><li> Utilizes financial and accounting data to develop Aetna's strategy, minimize our risks, and forecast for opportunities </li><li> Assists with preparations of various audits </li><li> Ensures financial results are materially accurate and the control environment is operating effectively </li><li> Ensures compliance with and prepares reports according to applicable government regulations </li><li> Uses accounting software to maintain records and prepare reports </li><li> Delegates accounting tasks to accounting staff </li><li> Collaborates in a highly matrixed organization </li></ul> Required Qualifications <ul><li> 15+ years of experience in accounting </li><li> Strong analytical and problem-solving skills </li><li> Excellent communication and interpersonal skills </li><li> Detail-oriented and highly organized </li><li> Ability to prioritize tasks and time management </li><li> Excellent critical thinking skills </li><li> Solid understanding of GAAP and insurance accounting </li><li> Experience with managing Sarbanes Oxley processes </li><li> Knowledge of financial systems and reporting tools </li><li> Expertise in operational accounting, budgeting, forecasting, and financial analysis </li><li> Proven leadership skills with experience managing and developing teams </li><li> CPA Active License </li><li> Travel - based on needs of the business </li></ul> Preferred Qualifications <ul><li> Location: Woonsocket, RI and Hartford, CT - Ability to work Hybrid Model (in office Tuesday / Wednesday / Thursday) </li></ul> The typical pay range for this role is: Minimum: $240,000.00 Maximum: $340,000.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits . We anticipate the application window for this opening will close on: 02/13/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

VP, Controller - Health Care Benefits

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary This role is responsible for the strategic management, evaluation, and oversight of vendor relationships to ensure optimal performance, compliance, and alignment with organizational goals. This role collaborates with cross-functional teams, monitors vendor performance, and drives process improvements to maximize value from vendor partnerships. Required Qualifications <ul><li> Lead and execute the strategic vision for vendor management, ensuring alignment with organizational objectives. </li><li> Monitor vendor performance, ensuring compliance with contractual obligations, service level agreements, and regulatory requirements. </li><li> Facilitate collaboration between internal stakeholders and vendors for complex deals and strategic initiatives. </li><li> Identify and resolve process gaps, risks, and issues related to vendor relationships. Provide regular reporting and updates to leadership on vendor performance, risks, and opportunities. </li><li> Support audits and compliance deliverables related to vendors </li><li> Drive continuous improvement initiatives to enhance vendor management processes and outcomes. </li><li> Facilitate JOC meetings on with health plan leadership, internal stakeholders and vendor representatives </li><li> Provide support for additional projects as assigned, contributing to cross-functional initiatives and organizational objectives. </li><li> Delivers advice to the organization regarding current business trends and best practices by preparing analyses for senior management, stakeholders, and clients. </li></ul> Preferred Qualifications <ul><li> 3+ year vendor management experience (preferably benefit administrators) </li><li> 5+ years of experience in government programs (Medicaid, Medicare) </li><li> Adept at problem solving and decision-making skills </li><li> Adept at collaboration and teamwork </li><li> Adept at growth mindset (agility and developing yourself and others) skills </li><li> Adept at execution and delivery (planning, delivering, and supporting) skills </li></ul> Education <ul><li> Bachelor's degree preferred/specialized training/relevant professional qualification. </li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,300.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 10/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Vendor Manager, Business Consultant (Aetna Dental)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Preference to candidates in Eastern Standard Time with VA MCD DMAS Portal Waiver Experience. Position Summary <ul><li>Assisting with documentation and data entry related to the new requirements</li><li>Supporting member outreach and follow-up activities</li><li>Helping monitor and track compliance metrics</li><li>Reducing administrative burden on existing waiver specialists, allowing them to focus on clinical priorities</li></ul> Required Qualifications <ul><li>Waiver Review Experience- Prefer VA DMAS Portal</li><li>2-3 years of prior Manage Care experience</li><li>1-2 years Effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm</li><li>Demonstrates ability to meet daily metrics with speed, accuracy and a positive attitude</li></ul> Preferred Qualifications <ul><li> Prior experience with DMAS portal waiver review </li></ul> Education <ul><li>High school diploma or G.E.D. or equivalent experience</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 11/01/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Waiver Review Service Coordinator - Work at Home

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Split Case 1st shift 6am-2pm As an order selector, you will pick pieces of merchandise into a tote or box for stores. You will be responsible for maintaining high levels of accuracy and performance to meet the needs of store orders while utilizing safe work practices. You may work in other areas or functions of the warehouse, as needed. Responsibilities: -Read store orders from a tablet or RF unit which will include: item locations, descriptions, and quantity needed. -Select the needed pieces of merchandise and place them into a tote or box. -Move totes or boxes of merchandise (up to 30-50 pounds regularly) utilizing safe lifting techniques. -Maintain a high level of accuracy for merchandise selected. -Work efficiently and effectively on pick lines with 10 or more other employees. -Maintain 100% or greater to performance standards. -Maintain cleanliness of work zones at the end of each shift. -Maintain regular and reliable attendance. -Cross train in other warehouse duties, as necessary. -Comply with all policies and procedures of the CVS Health warehouse. Required Qualifications Must be at least 18 years of age. Ability to read, write, and count accurately. Good written and verbal communication skills. Ability to communicate clearly, concisely, and professionally. Must be certified on all equipment needed to complete job task. Ability to work overtime. Preferred Qualifications Previous warehouse experience Education High School or equivalent preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $16.00 - $26.21 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Warehouse Order Selector 1st shift

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Starting rate: $19.00/hr + 0.75 Shift differential Join #TeamCVS and play an important part in delivering the kind of service that keeps our customers coming back to CVS Pharmacy. You'll work alongside other dedicated individuals in a fast-paced warehouse environment that inspires you to grow your skills and advance your career. *please note this is not a seasonal or temp position* We offer: &bull; Great benefits package; making at least $19.00/hr &bull; Full-time hours &bull; Monday-Friday; 11am-7pm &bull; Opportunities for advancement &bull; Safe working environment with job security as an essential worker As an Order Selector, you will: &bull; Fill store orders from a tablet or paper, select the needed pieces of merchandise and place them into a tote or box. &bull; Cross train in other warehouse responsibilities &bull; Report to the Production Supervisor Benefits: &bull; Paid breaks &bull; Paid time off and holidays &bull; Growth opportunities &bull; 401 (k) match &bull; Insurance packages available &bull; Stock purchase program &bull; Store discounts *please note this is not a seasonal or temp position* Required Qualifications Required Qualifications: &bull; Must be at least 18 years of age &bull; Able to lift 30 lbs regularly and up to 50 lbs occasionally as a team lift &bull; Able to work overtime Preferred Qualifications Previous warehouse experience Education High School Diploma or Equivalent Preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $16.00 - $26.21 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/02/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Warehouse Order Selector 2nd shift

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary FT 2nd shift Monday-Friday 11am-3pm 19.00/hr. + 0.75 shift differential. Responsible for palletizing all trays and cases at the end of the sortation lines using proper palletizing methodology. Prepare pallets for staging. Constantly lifting 20 to 45 pounds. Frequently lifting greater than 45 to 75 pounds. Constant bending, reaching and stepping. Constant walking, standing and pulling Overtime Required Qualifications Responsible for palletizing all totes and cases at the end of the sortation lines using proper palletizing methodology. Prepare pallets for staging. Constantly lifting 20 to 45 pounds. Frequently lifting greater than 45 to 75 pounds. Constant bending, reaching and stepping. Constant walking, standing and pulling Preferred Qualifications Previous warehouse experience Education High School diploma or equivalent preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $16.00 - $26.21 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Warehouse Palletizer 2nd shift

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary FT 2nd shift Monday-Friday 11am-7pm 19.00/hr. + 0.75 shift differential. Responsible for palletizing all trays and cases at the end of the sortation lines using proper palletizing methodology. Prepare pallets for staging. Constantly lifting 20 to 45 pounds. Frequently lifting greater than 45 to 75 pounds. Constant bending, reaching and stooping. Constant walking, standing and pulling Overtime Required Qualifications Responsible for palletizing all trays and cases at the end of the sortation lines using proper palletizing methodology. Prepare pallets for staging. Constantly lifting 20 to 45 pounds. Frequently lifting greater than 45 to 75 pounds. Constant bending, reaching and stooping. Constant walking, standing and pulling Preferred Qualifications Previous warehouse experience Education High School diploma or equivalent preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $16.00 - $26.21 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Starting rate: $17.00 per hour (1st Shift) With a shift diff of $.75 for 2nd Shift. The Stock Handler will cut and prep all merchandise for the order selector. As a stocker, you will: <ul><li>Stock cases of merchandise onto shelves for order selectors.</li><li>Read merchandise orders from a RF unit which will include: item locations, descriptions, and quantity needed.</li><li>Select and prepare (cut box tops and plastic from inner packaging) needed cases of product and place in a designated location</li><li>Move boxes of merchandise (up to 30-50 pounds) using safe lifting techniques</li><li>Cross train in other warehouse tasks when needed.</li></ul> Requirements: <ul><li>Must be at least 18 years of age.</li><li>Ability to read, write, and count accurately.</li><li>Good written and verbal communication skills.</li><li>Ability to communicate clearly, concisely, and professionally.</li><li>Physical requirements include constantly standing, bending, reaching and climbing stairs.</li><li>Must be certified on all equipment needed to complete job task.</li><li>Ability to work overtime.</li><li>Previous warehouse experience.</li><li>High School diploma or equivalent preferred but not required.</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $16.00 - $23.56 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Warehouse Stocker- Starting Rate: $17 +/hr

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Welcome Coordinator

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/12/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Company: Oak Street Health Title : Welcome Coordinator Role Description The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator! Core Responsibilities: <ul><li> Welcoming patients and guests </li><li> Conducting visit check-in and assisting patients with required forms </li><li> Collecting co-pays </li><li> Updating patient information and making changes in electronic medical record platform </li><li> Scheduling/rescheduling appointments within electronic medical records platform </li><li> Managing phone lines by answering, taking messages, and conducting outbound calls as instructed </li><li> Managing faxes in the electronic fax platform </li><li> Maintaining the cleanliness of the Welcome and Community Room areas </li><li> May be required to float to other centers in the region on an infrequent basis </li><li> Other duties as assigned </li></ul> What we're looking for Required <ul><li> Strong computer skills required and basic knowledge of Google Suite </li><li> Professional phone etiquette </li><li> Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) </li><li> US work authorization </li></ul> Strongly preferred <ul><li> Experience in customer service setting strongly preferred </li><li> Some college preferred </li></ul> Other Skills <ul><li> A flexible and positive attitude </li><li> A welcoming and nurturing attitude toward our patient population of older adults </li><li> High level of integrity </li><li> Someone who embodies being Oaky" </li></ul> What does being Oaky" look like? <ul><li> Radiating positive energy </li><li> Assuming good intentions </li><li> Creating an unmatched patient experience </li><li> Driving clinical excellence </li><li> Taking ownership and delivering results </li><li> Being relentlessly determined </li></ul> Why Oak Street Health? Oak Street Health is on a mission to Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky" values and passion for our mission. Oak Street Health Benefits: <ul><li> Mission-focused career impacting change and measurably improving health outcomes for medicare patients </li><li> Paid vacation, sick time, and investment/retirement 401K match options </li><li> Health insurance, vision, and dental benefits </li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/08/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/14/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/26/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/15/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 01/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/12/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 02/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. <ul><li> Welcoming patients and guests </li><li> Conducting visit check-in and assisting patients with required forms </li><li> Collecting co-pays </li><li> Updating patient information and making changes in electronic medical record platform </li><li> Scheduling/rescheduling appointments within electronic medical records platform </li><li> Managing phone lines by answering, taking messages, and conducting outbound calls as instructed </li><li> Managing faxes in the electronic fax platform </li><li> Maintaining the cleanliness of the Welcome and Community Room areas </li><li> May be required to float to other centers in the region on an infrequent basis </li><li> Other duties as assigned </li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/15/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/06/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Welcome Coordinator (Bilingual/Spanish)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Welcome Coordinator - Bilingual Spanish Required

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Title: Welcome Coordinator Company: Oak Street Health Role Description: The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday. Core Responsibilities: <ul><li>Welcoming patients and guests</li><li> Conducting visit check-in and assisting patients with required forms</li><li>Collecting co-pays</li><li>Updating patient information and making changes in electronic medical record platform</li><li>Scheduling/rescheduling appointments within electronic medical records platform</li><li>Managing phone lines by answering, taking messages, and conducting outbound calls as instructed</li><li>Managing faxes in the electronic fax platform</li><li>Maintaining the cleanliness of the Welcome and Community Room areas</li><li>May be required to float to other centers in the region on an infrequent basis</li><li>Other duties as assigned</li></ul> What we're looking for Required <ul><li>Strong computer skills required and basic knowledge of Google Suite</li><li>Professional phone etiquette</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)</li><li>US work authorization</li></ul> Strongly preferred <ul><li>Experience in customer service setting strongly preferred</li><li>Some college preferred</li></ul> Other Skills <ul><li>A flexible and positive attitude</li><li>A welcoming and nurturing attitude toward our patient population of older adults</li><li>High level of integrity</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 06/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Welcome Coordinator Float

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary We are seeking a dynamic and detail-oriented Workbrain/Infor WFM Reporting and Analytics expert with over 5 years of hands-on experience in reporting and dashboard development. This role will lead strategy and execution of WFM reporting, including the design, development, and optimization of dashboards and analytics primarily within the Infor Workbrain environment. In addition, will also contribute to cross-functional reporting projects, ensuring alignment and flawless execution of HR technology initiatives. The ideal candidate brings a deep understanding of Workbrain/Infor WFM reporting tools, a strong ability to translate complex business requirements into impactful, user-friendly reports, and a proven track record of managing multiple priorities simultaneously. Success in this role requires excellent analytical thinking, clear communication, and a commitment to delivering timely and actionable data that drives strategic workforce decisions. Key Responsibilities Workbrain/Infor WFM Reporting: <ul><li>Develop and maintain standard, custom, and advanced Workbrain reports, including dashboards, scorecards, and scheduled reports.</li><li>Collaborate with HR and business stakeholders to gather reporting requirements and provide insights through data analysis and visualizations.</li><li>Ensure the integrity and accuracy of data within Workbrain reports.</li><li>Conduct regular audits to ensure data accuracy, security, and compliance with organizational standards.</li><li>Lead HR technology and reporting-related projects from inception to completion, ensuring alignment with timelines, budgets, and business goals.</li><li>Coordinate cross-functional teams to ensure the successful implementation of reporting enhancements, data migrations, and system upgrades.</li><li>Track project deliverables, create project documentation, and regularly report progress to stakeholders.</li><li>Act as the point of contact between HR, IT, and other business units for reporting requests and project-related needs.</li><li>Provide training and support to HR teams and business users on how to effectively use Workbrain reporting tools and interpret data.</li><li>Identify opportunities to optimize existing Workbrain reports and streamline reporting processes.</li><li>Stay updated on new Workbrain features, releases, and best practices related to reporting and project management.</li><li>Recommend and implement improvements to reporting methodologies, data visualization techniques, and user experience.</li></ul> Required Qualifications <ul><li>At least 3-5 years of experience with Infor WFM/Workbrain reporting (e.g., creating, editing, and optimizing reports.)</li><li>Strong understanding of HR & WFM data and reporting requirements.</li><li>Excellent problem-solving and analytical skills, with a focus on data-driven decision-making.</li><li>Strong communication and interpersonal skills, with the ability to manage relationships with stakeholders at various levels.</li><li>Ability to multitask and manage multiple projects or reporting requests in a fast-paced environment.</li></ul> Preferred Qualifications <ul><li>Experience leading HR technology projects or reporting-related projects with cross-functional teams.</li><li>Experience in data visualization and reporting tools, such as Power BI or Tableau, is a plus.</li><li>Experience with other WFM systems including Kronos is a plus.</li><li>Familiarity with project management methodologies and tools (e.g., Agile, Waterfall, Jira, or MS Project).</li></ul> Education <ul><li>Bachelor's degree in Information Systems, Human Resources, Business Administration, or a related field.</li></ul> Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $79,310.00 - $158,620.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 10/24/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Workbrain/Infor WFM Reporting and Analytics Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary We are seeking a highly analytical and detail-oriented Workforce Management & Call Center Manager to join our Internal DTC Operations Optimization team. This role integrates workforce planning expertise with call center performance analytics to ensure optimal staffing, service level attainment, and operational efficiency. The analyst will support Medicare Sales Call Center operations and broader contact center functions by leveraging data-driven insights to enhance agent productivity and customer experience. Key Responsibilities &bull; Analyze historical call volume and campaign data to forecast staffing requirements across internal teams and external vendors. &bull; Develop and maintain agent schedules that align with forecasted demand, regulatory compliance, and CMS guidelines. &bull; Monitor intraday performance and execute real-time staffing adjustments to uphold service levels and minimize wait times. &bull; Collaborate with Sales, Operations, and Compliance teams to align workforce strategies with Medicare Advantage and Part D enrollment objectives. &bull; Coordinate with vendor WFM teams to manage real-time adherence alerts and staffing modifications. &bull; Lead staffing review meetings and forecast risk assessments with internal and external stakeholders. &bull; Track and analyze key performance indicators (KPIs) including call volume, average handle time, occupancy, adherence, shrinkage, and agent utilization. &bull; Conduct root cause analyses and threat assessments to identify performance-impacting issues and recommend actionable solutions. &bull; Generate and present insightful reports and dashboards to leadership and cross-functional teams. &bull; Support process improvement initiatives and KPI development to enhance operational efficiency and customer satisfaction. &bull; Provide strategic insights into customer behavior, call trends, and agent performance to inform decision-making. Required Qualifications &bull; Minimum of 2 years of experience in workforce management and/or call center analytics. &bull; Proficiency in Microsoft Excel, SQL, and workforce management platforms (e.g., NICE, Verint, Genesys). &bull; Strong analytical, problem-solving, and communication skills. &bull; Ability to thrive in a dynamic, compliance-driven environment. Preferred Qualifications &bull; Experience with NICE IEX or similar workforce management software. &bull; Preferrable in Medicare or healthcare. &bull; Familiarity with CMS call center compliance standards. &bull; Background in Medicare Advantage or Part D sales operations. &bull; Proficiency in business intelligence tools such as Tableau or Power BI. &bull; Comprehensive understanding of contact center KPIs and performance optimization strategies. Education Bachelor's degree in Business, Statistics, Operations Management, or a related discipline. Or equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,300.00 - $119,340.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: <ul><li> Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. </li><li> No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. </li><li> Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. </li></ul> For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 11/08/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Workforce & Contact Center Manager

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