Summary This position will be located at East Hanover, NJ site and will not have the ability to be located remotely. Please note that this role would not provide relocation and only local candidates will be considered." Oversee the execution and delivery of a portfolio of GCO-supported clinical studies from the vendor management perspective across a specific therapeutic area, defining a Trial Vendor Management community. Drive the timely and effective management of trial execution from vendor management perspective, ensuring alignment with Good Clinical Practices (GCP) and Standard Operating Procedures (SOPs). Lead and manage a dedicated team of Trial Vendor Associate Directors (TVADs) and Trial Vendor Senior Managers (TVSMs), providing developmental support and guidance to the team .Actively provide direction on navigating stakeholder relationships, resolving operational challenges, and implementing best practices in vendor management. Manage resource allocation and collaborates with Vendor Program Strategy Directors to ensure resource planning within assigned community. #LI-Onsite About the Role Leader of a TVM community. This includes people management responsibility within the TVM organization Oversees the execution and delivery of a portfolio of GCO supported clinical studies for Novartis of diverse complexities and priorities within the assigned community. As a people manager: <ul><li>Establish and manage a community of TVMs that is self-organized, disciplined, and able to independently set community objectives. </li></ul><ul><li>Constantly improve and innovate in the trial vendor management execution of several types of trials within the assigned community. </li></ul><ul><li>Together with the Head of Trial Vendor Management and the VPSDs, performs ongoing assessment and promotes efficient allocation of TVMs to ensure balanced workload in line with GCO priorities </li><li>Hiring, onboarding, development, and retention of TVMs </li></ul><ul><li>Coaches TVMs to have the required level of capabilities, including understanding of agile principles, therapeutic area, and vendor deliverables knowledge, to successfully deliver timely, high-quality studies that meet business outcomes </li></ul><ul><li>Apply and encourage an agile mindset, values, and principles, be an ambassador and a catalyst for the established ways of working (with focus on vendor management activities) </li></ul><ul><li>Partner with TVMs to foster their growth in leadership through role modeling, mentoring and coaching; refrain from command-and-control leadership </li></ul><ul><li>Sponsor of community(ies) of practice relevant to specific topics </li></ul>Requirements:<ul><li>Bachelor's degree or equivalent degree is required, with advanced degree preferred.</li><li>8+ years working experience and excellent knowledge of the clinical operation processes and vendor management </li><li>Demonstrate strong people management skills in a matrix environment </li><li>Excellent knowledge of GxP and ICH regulations </li><li>Very good knowledge of clinical trial design and mapping to supplier requirements </li><li>Thorough and technical understanding of Novartis specifications for supplier provided services </li><li>Vendor management; outsourcing, contracting, sourcing, of clinical services </li><li>Results-driven: demonstrated ability of completing projects on time </li><li>Ability to work in cross-functional teams and a matrixed environment </li><li>Strong influencing and negotiation skill </li></ul>Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $126,000/yr and $234,000/yr; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Company will not sponsor visas for this position. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

public

Trial Vendor Associate Director Community Lead

Summary 365 days a year, we aspire to be the best manufacturer of Cell & Gene therapies to ensure our patients have the treatments they need to live longer, healthier lives. Our Value Stream Manager will play a strategic and tactical role in overseeing the internal end-to-end process while communicating with external commercial and operational partners. With technical and operational knowledge, provide communication and tracking of the full process that will allow adaptation of product flow. About the Role Major accountabilities: <ul><li>Process Team Lead Medium/Small Site -Line responsibility and daily walkthrough</li><li>Ensures shop floor resource planning is adequate in correlation with production workload Vs planning</li><li>Reviews production schedule (operational horizon) taking into account risks, constraints and opportunities -Process Support Unit Lead Medium/Small Site</li><li>Translates the strategic objectives of his team into detailed objectives and action plans -Manage resource and task allocation within the team</li><li>Arbitrate tasks prioritization -Senior Process Expert</li><li>Provide front line expert support for all process-specific issues to production</li><li>Act as Subject Matter Expert (SME) for the product and process</li><li>Coordinate and ensure the completion of all production operations on time, in accordance with the documentation and in compliance with GMP, SSE and 5S rules</li><li>Manufacturing Systems Lead / Senior Manufacturing Systems Expert -Define User requirement specifications (Voice of customer)</li><li>Deep understanding of Manufacturing/automation/programming/CSV qualification -Good understanding of regulatory manufacturing execution systems CSV requirements across multiple health authorities</li></ul>Minimum Requirements: <ul><li>Bachelor's degree, required. </li><li>Strong leadership and decision-making skills.</li><li>Minimum of 5 or more years of manufacturing leadership experience in a regulated medical device or pharmaceutical environment.</li><li>Strong management, communication, and organizational skills.</li><li>Possess a continuous process improvement mindset with the ability to effectively lead and manage change.</li><li>Strong verbal, analytical, interpersonal and presentation skills.</li><li>Experience with SAP S4/Hana</li><li>Microsoft Office Skills required.</li></ul>Preferred: <ul><li>A four-year degree in business management or engineering, preferred.</li><li>An advanced degree such as an MBA is a plus.</li></ul>#LI-Onsite Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: novartis-life-handbook.pdf The pay range for this position at commencement of employment is expected to be between $103,600 and $192,400 per year; however, while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Value Stream Manager

Summary Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. Taking on a senior leadership role at Novartis means joining a community of passionate professionals united by a shared purpose. We cultivate an inclusive work environment where diverse perspectives fuel our collective success. About the Role The Vice President of US CRM Systems & Strategy will be accountable for overseeing the strategy, vision, and success of CRM to drive a Customer 360 view and operating model for Novartis US. Reporting to the Chief Insights & Decisions Officer and accountable to the cross-functional US Leadership Team, the VP of CRM will work with leaders of functions across Novartis to set, implement, and deliver applications, capabilities and experiences that enhance and unify our understanding and experience with customers (accounts, HCPs and patients) across the enterprise. They will work with functional leaders to identify and prioritize impactful initiatives that meet both the needs of and the strategic imperatives of our organization. They will manage a team of CRM-dedicated business product owners to translate this vision into functional and product requirements, partnering a multidisciplinary DDIT team to build and deliver applications. The ideal candidate will have a proven track record in CRM leadership within regulated industries, an adept understanding of biopharmaceutical commercial functions, and demonstrated success in man aging and influencing stakeholders. Key Responsibilities: Strategic CRM Leadership<ul><li>Develop and implement a visionary CRM strategy that aligns with Novartis's mission to prioritize patient outcomes and customer experiences, leveraging data to drive insights and improve decision-making Champion CRM initiatives across functions which have customer interactions, including Marketing, Medical Affairs, Customer Engagement, Patient Services, Market Access, Insights & Decision Science, Supply Chain, Clinical Development and IT, ensuring CRM serves as a core enabler of engagement and operational excellence</li><li>Oversee the development and execution of a unified CRM roadmap focused on scalability, regulatory compliance, and patient-centricity Establish and lead CRM governance forums to drive alignment, accountability, and integrity in decision-making processes</li><li>Serve as the business lead with CRM applications & platform partners</li><li>D irectly manage CRM business product owners </li></ul> Cross-Functional Alignment & Collaboration <ul><li>Drive cross-functional collaboration by partnering with Business Functions. Product Owners, IT, and other stakeholders to create a US enterprise-wide CRM strategy that meets the needs of diverse business units</li><li>Collaborate with internal functions on Training and Change Management to integrate CRM-related initiatives, ensuring consistent training, support, and resources for CRM users across functions</li><li>Act as a bridge between technical and business teams, ensuring that CRM infrastructure aligns with overarching business objectives and is adaptable to evolving needs</li></ul> Operational Excellence & Innovation <ul><li>Lead efforts to innovate and standardize CRM processes, improving operational efficiency and customer experience through advanced technology solutions</li><li>Work with IT to design and maintain a scalable CRM infrastructure capable of handling dynamic healthcare demands, data integrity, and security requirements</li><li>Champion data standardization across CRM systems to drive consistent insights and reliable performance metrics</li></ul> Thought Leadership & Team Development <ul><li>Act as a thought leader in CRM transformation, fostering a culture of collaboration, agility, and continuous improvement within Novartis</li><li>Mentor and develop cross-functional leaders, building a high-performing CRM team aligned with Novartis's mission, values, and diversity and inclusion standards</li><li>Promote Novartis's commitment to excellence, fostering a work environment where all team members can reach their full potential</li></ul> Essential Requirements <ul><li>Bachelor's degree in Business, Information Systems, Marketing, or a related field. Advanced degree (MBA or MS) preferred</li><li>15+ years of CRM leadership experience in large, matrixed organizations, ideally in healthcare or similarly regulated industries</li><li>Strong understanding of CRM platforms, digital transformation strategies, and cross-functional CRM integration</li><li>Proven track record in leading CRM transformations, managing budgets, and influencing senior stakeholders</li><li>Exceptional communication skills with the ability to build consensus and secure buy-in from diverse stakeholders</li></ul> Preferred l Requirements <ul><li>Experience with CRM systems tailored to biopharma, such as Veeva or Salesforce Health Cloud, to manage HCP and patient interactions effectively</li><li>Knowledge of pharma-specific regulations (e.g., FDA CFR Part 11, HIPAA) to ensure compliant patient and provider engagement.</li><li>Understanding of patient support needs across treatment stages, including onboarding, adherence, and retention</li><li>Familiarity with integrating clinical, pharmacovigilance, and real-world data into CRM to enhance insights</li></ul> The pay range for this position at commencement of employment is expected to be between $261,100.00 and $484,900.00 a year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Vice President, US Customer Relationship Management (CRM) Strategy & Systems

Summary Your Key Responsibilities: &bull; Responsible to receive, store and issue materials in accordance with cGXP principle and site governing procedures. &bull; Perform and maintain accurate, timely and neat written and electronic documentation. &bull; Assist in inventory control including monitoring material available and conduct daily cycle counts to ensure inventory accuracy. &bull; Perform shipment of the Final Product/materials including but not limited to export/import document preparation and coordinating with the courier companies. &bull; Complete all required job specific cGMP and HS&E trainings and adhere to all cGMP and HS&E rules, regulations, and requirements. &bull; Maintain warehouse and work areas in clean and organized conditions for inspection readiness at all times. &bull; Actively participate and support all site and team projects and initiatives. &bull; Ability to learn and operate applicable computer systems, including but not limited to ESOPS D2, LIMS, SAP(S4), 1QEM, Subway, Condor, CIRF, etc. &bull;Familiar and capable of using MS office suite. &bull; Ability to handle physical requirements, including but not limited to, extended standing, walking, sitting, repeated bending and lifting up to 50 pounds. The need to repalletize materials prior to moving them into the controlled warehouse. &bull;Ability to work under various conditions from ambient, refrigerated, and walk in freezers. About the Role Location: This position is on-site in Morris Plains, NJ Hours: This is an hourly, non-exempt position. Monday - Friday 1:00pm - 9:30pm *This shift receives an additional shift differential separate from the offered hourly rate. Major accountabilities: <ul><li>Ensure an uninterrupted supply of materials to production to allow continuous operations.</li><li>Proper inventory accuracy and transactions in real time.</li><li>Self-motivated, and accountable to take ownership of decisions.</li><li>Customer oriented focus, dealing with couriers and various departments on site.</li></ul>Key performance indicators: <ul><li>Inventory accuracy of the warehouse.</li><li>Compliance on required trainings.</li><li>Ability to flow between a multitude of tasks.</li></ul>Minimum Requirements: <ul><li>2+ years in logistics</li><li>Pharmaceutical experience with cGXP.</li><li>ERP Systems (SAP/S4)</li></ul>Skills: <ul><li>Flow to the work</li><li>General HSE Knowledge.</li><li>Knowledge of GMP.</li><li>Transportation Classification (i.e. IATA or DOT) expertise.</li></ul>Languages :<ul><li>English</li></ul> Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture The pay range for this position at commencement of employment is expected to be between $41,100 and $76,300/year; however, while salary ranges are effective from 1/1/24 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors Y ou'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Handbook. https://www.novartis.com/careers/benefits-rewards Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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