My customer is seeking a tenured and capable technical BA for a long-term contract here in Charlotte. Qualified candidates will have recent banking experience, Treasury or similar LoB tenure, sold SQL/data analytics tenure and be able to effectively communicate with stakeholders and executives. This role is a W2-only position; no C2C or sub vendor candidates will be considered. It is hybrid on-site 3 x a week here in Charlotte. Top skills:<ul><li>Structured Business Analysis skills - discovery analysis, user meetings, requirements documentation</li><li>Experience working in an Agile team - sprints, retrospectives, etc.</li><li>Solid SQL/Data/ETL tenure - lookups/views, unions, joins, porting from multiple, disparate sources, etc.</li></ul> Role overview:1)	Strong technology background – specifically data analytics and transformation. Ability to assess disparate datasets, preform trend analysis, and present finding in organized reports.2)	Expert communicator, proven problem solver, attention-to-detail documenter, and process enabler with demonstrable examples of prior issue triage and response. Able to convert complex data into clear, actionable insights. Able to interface with both end-user community and all members of SDLC technology resources.3)	Proficient SQL user with ability to select and evaluate manual processes for automation.

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Technical Banking/Treasury Business Analyst

DescriptionMUST BE LOCAL TO THE CHARLOTTE AREA CANT DO C2C or SPONSOR3 Days onsite in Fort Mill Project: They are building out a new tech component in the Cloud Qualifications• Experience: 3-5+ years as a Technical Business Analyst, preferably within the financial services industry.• Tools: Proficiency in Jira is required for writing detailed stories • Agile Expertise: Solid understanding of agile methodologies (Scrum/Kanban) and a proven ability to write clear, technically-focused user stories and acceptance criteria.• Analytical Mindset: A natural problem-solver who is comfortable with ambiguity and skilled at dissecting complex technical problems to identify the core issue.• Communication &amp; Collaboration: Excellent ability to communicate complex technical concepts to both technical and non-technical audiences.• Detail-Oriented: Must be meticulous and able to handle multiple priorities in a fast-paced, high-visibility strategic program.

Technical Business Analyst

DescriptionPrimary responsibilities of the Technical Business Analyst include overall coordination and follow up of requirements gathering for Data Management related projects, writing Business Requirements as needed for Agile projects, along with assisting in writing Technical Design and Data Lineage Documents. This candidate will also be responsible for tracking the progress of projects and related tasks, which will include tracking follow-ups from meetings and scrums, assessing the status of related JIRA tasks and coordinating planned releases. Additional Skills &amp; QualificationsPrimary responsibilities of the Technical Business Analyst include overall coordination and follow up of requirements gathering for Data Management related projects, writing Business Requirements as needed for Agile projects, along with assisting in writing Technical Design and Data Lineage Documents. This candidate will also be responsible for tracking the progress of projects and related tasks, which will include tracking follow-ups from meetings and scrums, assessing the status of related JIRA tasks and coordinating planned releases. Responsibilities•	Liaison between business users and technical team •	Schedule business requirements sessions, document meeting minutes and track follow-ups •	Write Business Requirement Documents •	Assist with Technical Design and Data Lineage Documents•	Ensure Technical Design addresses the Business Requirements•	Effectively track the progress across projects and ensure business requirements are being followed•	Coordinate planned releases and send out release announcements•	Assist in creating, tracking and following up on JIRA tickets•	Conduct Stakeholder Interviews and facilitate meetings for requirements elicitation Qualifications	4+ years working as a Technical BA	4+ years working on Agile projects	2-4+ years of SQL experience (Oracle and SQL Server, MongoDB a plus)	4+ years of Data Analysis/Trouble shooting	4+ years writing Business Requirement, Technical Design and Data Lineage Documents

Technical Business Data Analyst - Charlotte onsite 3 days a week, must be able to interview in person. Description 1)	Strong technology background – specifically data analytics and transformation. Ability to assess disparate datasets, preform trend analysis, and present finding in organized reports.2)	Expert communicator, proven problem solver, attention-to-detail documenter, and process enabler with demonstrable examples of prior issue triage and response. Able to convert complex data into clear, actionable insights. Able to interface with both end-user community and all members of SDLC technology resources.3)	Proficient SQL user with ability to select and evaluate manual processes for automation. Nice to haves: 1)	Experience with accounting, finance, and economics space2)	Audit experience from regulatory or internal space, including experience with MRA, MRIA, RIAI, SIAI.SkillsBusiness analysis, Sql, Agile, Requirements gathering, Requirement gatheringTop Skills DetailsBusiness analysis,Sql,Agile,Requirements gatheringAdditional Skills &amp; QualificationsBAExperience LevelEntry Level

Job Description: The successful candidate will define the end to end business &amp; functional requirements to support the target business process within Global Market Risk Analytics. The candidate will contribute to the software development lifecycle of products and services from inception stage through to the final implementation. The candidate would be required to work closely with business stakeholders &amp; developers to define, build and test the solution often working on multiple projects/work-streams at the same time. The role requires: 	• A mindset built on simplicity &amp; reuse 	• Proficiency to work with Business stakeholders and translate business needs into technical requirements 	• Leadership skills to manage ad-hoc analysis or design deep dives 	• Understanding of the development lifecycle to ensure the designs are practical adopted by the delivery teams Top 3 Skills: 	• Risk Domain Knowledge (For understanding of architecture and business user language)	• Requirement writing (Able to translate user requirements to QA &amp; UAT technical backlog)	• Communication (This person will act as a liaison between business user, developers, and testers) Role Specific Responsibilities:	• Creating and maintaining business requirements (functional &amp;technical) in partnership and collaboration with the business and obtaining sign-off 	• Responsible for creating functional solutions, conducting walk-through and obtaining sign-off 	• Act as an SME in various capacities and identify product development opportunities 	• Responsible for working with the developers to ensure correct understanding of requirements and then owning the functional delivery end to end 	• Defining testing requirements together with the QA team 	• Building and maintaining strong relationship with business to ensure alignment with business requirements and project management resources 	• Establishing and operate within the governance (decision making) structure for the program/project and manage/escalate issues and risks. 	• Contribute in design and development of the project-level roadmap, ensuring sufficient business benefit is realized within each phase. 	• Ensure projects are completed according to product specifications and are properly documented. 	• Work with Stakeholders during UAT to ensure reports meet requirements and ensure all deliveries are signed-off. Required Experience:	• Minimum 6-7 years of database experience (SQL / Sybase / Relational database)	• Minimum 5 years of experience with Python being able to run use cases	• Risk Domain Experience	• Strong written and verbal communications	• Minimum 6-7 years&#39; experience as a business Analyst (translating business requirements into technical backlogs)	• Excellent analytical and problem solving skills	• Experience building high-performance, enterprise applications at scale. Preferred Experience:	• Bank of America Former experience 	• Experience with grid computing and high data volume	• Experience doing test-driven development, functional testing and continuous integration is desirable	• Technically competent with various software programs including MS Office, Jira, Confluence, and SharePoint.	• Sound knowledge of program management and solution delivery.	• Knowledge and experience with Bank of America Change Management process. Additional Skills &amp; QualificationsPreferred Experience:	• Experience with grid computing and high data volume	• Experience doing test-driven development, functional testing and continuous integration is desirable	• Technically competent with various software programs including MS Office, Jira, Confluence, and SharePoint.	• Sound knowledge of program management and solution delivery.	• Knowledge and experience with Bank of America Change Management process.

Technical Business Analyst (Risk/ SQL / Python) (Local Candidates Only) (W2 Only/ No C2C)

DescriptionThe Business System Administrator for Product Lifecycle Management (PLM) is responsible for the administration, configuration, and support of the organization&#39;s PLM system. This role ensures the PLM system operates efficiently, meets business needs, and supports product development processes across the organization. The administrator will collaborate with cross-functional teams to optimize workflows, troubleshoot issues, and implement enhancements to improve the product lifecycle management process.This is a customer-focused support role that fosters strong relationships across the organization by addressing business application and process-related issues, while contributing to solutions that align with strategic business goals. KEY RESPONSIBILITIES•	Provides support for manufacturing software and technology.•	Provide training/education to both software users and consumers as needed.•	Implements and trains company on standards for manufacturing software and technology.•	Works with specialists in various other software to ensure alignment across platforms.•	Researches and implements tools, add-ins, scripts, automations, or workflows as assigned.•	Provides feedback on individual areas, including technology improvements, standards, and workflow improvements.•	Develops relationships with leaders and/or others that facilitate open dialogue and trust.•	Demonstrates the ability to plan for, complete, and implement assignments and responsibilities in a timely manner.•	Demonstrates an acceptance of the company culture (adhere to the company&#39;s core values) and an adoption of professional standards.•	Demonstrates approachability and ability to collaborate with others and effectively influence.•	Actively participates in client&#39;s hiring referral and mentoring program, as appropriate.•	Performs other related duties as required and assigned.Skillsplm, manufacturing design process, erp, Technical support, Customer service, process improvement, manufacturing technology, training instruction, fusion manage, AcumaticaTop Skills Detailsplm,manufacturing design process,erp,Technical support,Customer service,process improvement,manufacturing technology,training instructionAdditional Skills &amp; QualificationsMINIMUM REQUIREMENTS:Education: Associates Degree in a technology field or equivalent combination of education and experienceExperience:•	Be proficient in Product Lifecycle Management (PLM) software and their integration points•	Experience with Fusion Manage or Acumatica is a plus•	Possess strong knowledge of manufacturing design processes.•	Experience in the support, configuration, and advancement of manufacturing technology systems. Travel: 5-15%Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Schedule may vary and can include, but is not limited to nights, weekends, and holidays. However, work may be performed at any time on any day of the week to meet business needs.Experience LevelIntermediate Level

Technical Business Systems Administrator PLM

Infrastructure Project ManagerTop Skills&#39; Details1.) 5-10 years of Technical Infrastructure Project Management experience2.) Experience working in a technical PM function supporting LAN, WAN and firewall projects globally3.) Strong Project Management fundamentals, including: reporting, communication and managing project schedules / plans DescriptionClient is seeking a Technical Project Manager to assist with projects supporting their global Network Services division. The Technical Project Manager will be responsible for helping support Client&#39;s global initiatives for physical infrastructure and network services (LAN, WAN and Firewall) upgrades, implementations and deployments. Projects may include: • Manage global Site related projects (new sites, site consolidations, site closures)- work closely with a Physical Infrastructure resource to manage all IT service related activities• Coordinate and manage IT acquisition and divestiture initiatives related to integration and/or separation of IT infrastructure. This includes, but not limited to LAN, WAN and Border (firewall) technologies Candidates responsibilities will include:• Align with IT business units and associated individuals from other companies as appropriate to plan and schedule IT tasks associated to successful acquisition and divestiture projects.• Provide project management support during weekday and weekend implementation tasks, and hyper care support process for IT implementation tasks.• Be able to produce and maintain status reports, meeting minutes, dashboards, milestones and other documents as part of project delivery.• Maintain and drive closure of open risks, issues, and action item (registers)• Provides primary communication point for all IT components and be point of escalation with other project managers and sponsors.• Escalate plan slippage and/or resource constraints to the leadership• Develop and manages the project plan, including project scope, WBS, development/delivery schedule, resource requirements and integration efforts• Budgeting and Control - Responsible for putting together, tracking and adhering to project budgets. Familiarity and knowledge of all project budget components is a must.• Communicate with designated users or point persons on schedules, testing requirements and integration support associated to IT tasks.• Communicate with 3rd party service providers and IT hardware and software vendors as needed to support IT tasks.• Support weekend and off hours infrastructure migration projects, including ‘HyperCare’ shift rotations. Additional Skills &amp; QualificationsAbility to work well and build relationships with business stakeholders.

Technical Infrastructure Project Manager

** Cannot use Corp-to-Corp** Must come from technical experience who shifted into Project Management or a Technical PM in the networking space- not just pure Project Management DescriptionA client of ours is seeking to add a Technical Project Manager to assist with M&amp;A related activities which includes the moving of facilities, closing of facilities, opening of new sites, merging of organizations, etc. for their site locations across the globe in addition to assisting with network refresh projects. This is a 6-month CTH. The expectation is that this person is comfortable with domestic and global travel (EMEA &amp; APAC) up to 1x per month for up to a week at a time. They handle all M&amp;A related work in phased approach which consists of Security Assessment, O365/Email Migration, replacing all Network Infrastructure including bringing up to the clients standard followed by project close out. The expectation is for this person to wear multiple hats and manage each phase outlined above from a PM perspective. The consultant / PM should have a CCNA knowledge base around Cisco Networking/Telephony and can assess new site plans against their standards set forth by their Architecture team. For example, the PM will play a critical part in assessing off-brand HW, determining what needs to be replaced at each site location, partake in on-site cut-overs including racking of hardware and cabling up new devices. A season Technical Project Manager with a strong experience in Cisco Networking at the CCNA level is appropriate, however, no prior M&amp;A specific experience is required (nice to have). Day to day responsibilities include but are not limited to:• Coordinate and manage IT acquisition and divestiture initiatives related to integration and/or separation of IT infrastructure. This includes, but not limited to, networks, servers, PC’s, telecommunications, Citrix, Email, Active Directory, 3rd party hosting.• Lead project meetings for technical IT teams in projects and tasks for IT initiatives. Coordinate meetings, meeting minutes, project task lists and tracking through project milestones and task completion.• Align with IT business units and associated individuals from other companies as appropriate to plan and schedule IT tasks associated to successful acquisition and divestiture projects.• Provide project management support during weekday and weekend implementation tasks, and hyper care support process for IT implementation tasks.• Be able to produce and maintain status reports, meeting minutes, dashboards, milestones and other documents as part of project delivery.• Maintain and drive closure of open risks, issues, and action item (registers)• Provides primary communication point for all IT components and be point of escalation with other project managers and sponsors.• Escalate plan slippage and/or resource constraints to the leadership• Manage multiple cross-functional projects/programs simultaneously, some on a global scale.• Interact with engineers, technicians, project managers and upper management on a daily basis• Ensure consistency in deployed configurations and track exceptions for follow up Preferred Skills• Experience working in a technical PM function supporting site separation, site acquisition, site closure and site consolidation.• MCSA\CCNA certifications or equivalent in either networking or system administration.• Excellent organizational skills and project tracking abilities; experience of procurement and logistics, strong focus and attention to detail; the ability to work in a very fast-paced, hectic, and energetic environment, yet able to maintain high quality standards; project/task prioritization and schedule development. SkillsProject management, Stakeholder management, Infrastructure, network infrastructure, telephony, Project plan, MS project, engineer Additional Skills &amp; Qualifications• Experience working in a technical PM function supporting site separation, site acquisition, site closure and site consolidation.• MCSA\CCNA certifications or equivalent in either networking or system administration.•Excellent organizational skills and project tracking abilities; experience of procurement and logistics, strong focus and attention to detail; the ability to work in a very fast-paced, hectic, and energetic environment, yet able to maintain high quality standards; project/task prioritization and schedule development.

Technical Project Manager

DescriptionPrimary responsibilities of the Technical Project Manager will include managing strategic Data Management projects, identifying and managing resolutions to program issues and risks, facilitating daily scrums and status meetings, managing project schedules and deliverables, identifying roadblocks and addressing changes in scope/budget using Agile methodologies. This candidate will also be responsible for working closely with the Data Management Function Lead on project timelines and resource requirements. SkillsData Management, Agile Intermediate Level

DescriptionJob DescriptionTEKsystems is looking for Technical support types a SW triage project tied to it&#39;s FCSD organization. This person will be doing remote diagnostics for in-vehicle software.SkillsTechnical support, SupportTop Skills DetailsTechnical support, SupportExperience LevelEntry Level

Technical Support

DescriptionJob Description Our client is looking for 10 Technical support types for a Software triage project. The ideal candidate will have solid IT Software trouble shooting skills and a intermediate understanding of Automotive and SW tied to Automotive Applications and Diagnostic systems for vehicles. This team does level 2 support. They take level 1 tickets via Jira and troubleshoot issues which are typically SW related to internal Diagnostic Apps that Technicians utilize at Dealerships. All support is done via Ticketing system and online. These tickets are generated due to Backlog of Recalls tied to FSA&#39;s that our client must hit and close out with Customers that have vehicle recalls. This fully remote role, standard working hours. Must have good IT troubleshooting skills and work well in a team setting. Alot of team collaboration via daily scrum meetings via MS Teams.SkillsTechnical support, SupportTop Skills DetailsTechnical support,SupportAdditional Skills &amp; QualificationsAdditional workload, Need to have solid IT skills and Strong Communication skillsExperience LevelIntermediate Level

DescriptionComputer Support Associate Provides basic day-to-day operational support for a computing environment computer center unit computing a community of users et c. following established procedures in order to contribute to the smooth running of that environment. Support activities require some technicalwhile being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams. Proves support for conference rooms asset lifecycle management and computer deployments for unit customers.Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

A large automotive client is seeking skilled professionals to join its Diagnostic Service Products (DSP) team as part of the FSA Software Triage (L2) initiative. In this role, you’ll help resolve complex vehicle software issues by diagnosing problems, creating repair plans, and collaborating across departments to ensure timely resolution. <h3>Key Responsibilities</h3><ul><li>Diagnose and resolve vehicle software issues using proprietary tools and logs</li><li>Create VIN-specific repair plans and technician instructions</li><li>Analyze ECU software levels and configuration strings</li><li>Apply data changes to internal servers to correct configurations</li><li>Escalate unresolved issues and collaborate with engineering and OTA teams</li><li>Document findings in JIRA, SharePoint, and Excel</li><li>Monitor case progress and contribute to performance reporting</li><li>Attend review meetings and support continuous service improvement</li><li>Deliver a fully managed service including training and performance monitoring</li></ul> <h3>Team Structure</h3><ul><li>Process Manager – Oversees service delivery and client relationships</li><li>Data Analyst – Manages dashboards, metrics, and JIRA workflows</li><li>Diagnostic Systems Specialists – Perform technical analysis and issue resolution</li></ul> <h3>Qualifications</h3>Required:<ul><li>Strong project/program management and business acumen</li><li>Experience with JIRA or similar tools</li><li>Excellent communication and collaboration skills</li><li>Strong computer skills and problem-solving ability</li><li>Basic understanding of software programming and data systems</li></ul>Preferred:<ul><li>Experience with automotive diagnostic tools or dealership service</li><li>Familiarity with MMOTA ecosystems and CAN protocols</li><li>Hands-on diagnostic and repair experience</li><li>Professionalism and customer service skills</li></ul> <h3>Work Environment</h3><ul><li>Hybrid model with remote tasks and virtual meetings</li><li>Support hours aligned with dealership operations</li><li>No travel expected at this time</li></ul> <h3>Performance Metrics</h3><ul><li>Average issue resolution time: 48 working hours per case</li></ul>

Description:IT Service Operations IT Support Partner will provide tier II level IT partnership for internal our clients employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.Support will be provided as during normal business hours, as well as occasional after-hours support.Responsibilities:• Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals• Maintain client hardware lifecycle and asset management activities• Provide partnership and support for IT related projects• Complete minor and major incident management• Support application and emerging technology deployment support• Fulfill hardware and software requests• Provide employee training related to employee used hardware and IT processes• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services• Support technical solutions and ensure reliable, secure client endpoint devices.• Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.• Partner with our business partners in projects and M&amp;A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs. SkillsTechnical support, Customer service Additional Skills &amp; QualificationsThis person will have the expectation of being onsite 100% of the time. Customer Service Skill is a must as the primary responsibility of this job will be to work with end users on their Support and Refresh of their devices which happens once every 3 years across 40,000+ total users for the company and 900 users specific to this site with multiple buildings, including production in Noblesville, Indiana.Experience in Production Environments is a plus. This site is hybrid Corporate and Production

SkillsSupport, Troubleshooting, Windows 10, windows 11, Hardware, Technical support, Imaging, Deployment, automation, Customer service, Office 365Top Skills DetailsSupport,Troubleshooting,Windows 10,windows 11,Hardware,Technical support,Imaging,Deployment DescriptionTechnical Support: All around support on all devices.a. Provide hands-on technical assistance to end-users for hardware &amp; software.b. Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices.c. Install, configure, and maintain operating system.Hardware Maintenance:o Set up and deploy new computers, laptops, and other hardware devices.o Perform hardware repairs and upgrades.o Collaborate with procurement to order replacement parts and equipment as needed.Software Support:o Assist users in installing, configuring, and updating software applications.o Troubleshoot software errors, compatibility issues, and system crashes.o Provide guidance on software usage and best practicesProblem Resolution and Escalation:o Log all technical issues and resolutions accurately in the ticketing system.o Escalate complex issues to senior IT staff or specialized teams as needed.o Follow up with users to verify successful resolution and gather feedback.Hardware Inventory and Asset Management:o Maintain accurate records of hardware and software inventory.o Track the allocation, movement, and disposal of IT assets. Working Conditions: 100% on site. Additional Skills &amp; Qualificationso High school diploma or equivalent; technical certifications or a degree in IT-related fields are a plus.o Proven experience in providing deskside support, technical assistance, and troubleshooting.o Proficiency in operating systems (Windows, and productivity software like Microsoft Office 365).o Strong problem-solving skills and the ability to communicate technical information to non-technical users.o Customer-oriented attitude with excellent interpersonal and communication skills.o Time management skills to prioritize and manage multiple tasks effectively.o Knowledge of IT security best practices and data protection.

<h4>TEKsystems is looking for Technical Support Analyst for one of our top clients in the Charlotte, NC area in a fast paced environment. They offer stability, growth, updated technology and more. See the top skills &amp; job description below.</h4>Top Skills1. 5-10 years of Desktop Support2. Windows 10/11, Active Directory and Office 3653. Hardware support like laptops, desktops, printer, mobile devices4.White Glove support experience .Job DutiesOur client is a looking for Technical Support analyst to work in a fast paced manufacturing environment. This Desktop technician will be supporting deployments of the hardware, password resets, break/fix on hardware, upgrading software, workstation setups and more. They will be supporting applications as well as interfacing with other teams. Networking troubleshooting as well. Reimaging experience is a must as well. They will work with Windows computers, Printers, and more. They will also be providing white glove support as well with many executives. <ul><li>Act as a point of contact for all aspects of technical support for Charlotte office and other locations across US and abroad</li><li>Provide “white glove” service to your customers, while meeting or exceeding set SLAs</li><li>Perform deployments of laptops and desktops, monitors, peripherals, and other hardware; perform installation and maintenance of internal and external software applications, and operating systems</li><li>Will be responsible for onboarding and offboarding personnel efforts, as well as new hire orientations and following support</li><li>Utilize ticket management system to record, update and resolve Incidents and Service Requests</li><li>Troubleshoot video conferencing issues, local and remote</li><li>Create KB Articles and other technical documentation</li><li>Participate and/or lead multiple simultaneous small or medium-scale projects (e.g. coordination of office move-ins, user relocations, large user onboarding with M&amp;A transactions)</li><li>Collaborate and consult with key technical experts, larger ET team, and external service providers to resolve complex technical issues and achieve goals</li><li>Conduct regular meetings with stakeholders and service providers to discuss performance and address issues</li></ul> if you are interested please apply for this role

Technical Support Analyst

DescriptionWork hours 7 – 4pm Job duties: This person will be hired on as a Tier 1 Support Technician. There are a lot of software and hardware fixes, replacing monitors, printer fixes on DHCP and getting IP address and printed off the network and replacing printers. Responsible for daily phone support, hardware deployments supporting rollouts and refresh projects. Will work with new hires to help onboard with IT equipment. They will work from the ServiceNow ticketing system to respond to requests, support walk up users, respond to MS Teams messages. They will meet and support users in the plant as needed. Technologies / experience: W10 moving to W11, imaging, Active Directory, DHCP, MS exchange, Azure, SW and HW troubleshooting, Customer service.SkillsTechnical support, Customer service, WindowsTop Skills DetailsTechnical support,Customer service,WindowsAdditional Skills &amp; QualificationsExcellent customer service and communication skills. Problem solver. Great team player and attitude.Experience LevelEntry Level

Technical Support Analyst | Level 1

DescriptionWork hours 7 – 4pm Job duties: This person will be hired on as a Tier 1 Support Technician. There are a lot of software and hardware fixes, replacing monitors, printer fixes on DHCP and getting IP address and printed off the network and replacing printers. Responsible for daily phone support, hardware deployments supporting rollouts and refresh projects. Will work with new hires to help onboard with IT equipment. They will work from the ServiceNow ticketing system to respond to requests, support walk up users, respond to MS Teams messages. They will meet and support users in the plant as needed. Technologies / experience: W10 moving to W11, imaging, Active Directory, DHCP, MS exchange, Azure, SW and HW troubleshooting, Customer service. SkillsTechnical support, Customer service, Windows Additional Skills &amp; QualificationsExcellent customer service and communication skills. Problem solver. Great team player and attitude.

Overview:We are seeking an entry-level Customer Support Technical Representative to deliver exceptional service and technical support to both internal and external B2B customers. This role involves high-volume interactions with professionals at all levels, including executives, and requires strong communication skills, professionalism, and a customer-first mindset. Key Responsibilities:<ul><li>Deliver courteous and professional customer service via phone, email, and ticketing systems.</li><li>Resolve technical issues such as login problems, password resets, and access requests.</li><li>Utilize knowledge base articles and SOPs to troubleshoot or escalate issues.</li><li>Document all actions and resolutions in the ITSM ticketing system.</li><li>Guide users through equipment requests, relocations, software installations, and programming changes.</li><li>Collaborate with team members on support projects and departmental operations.</li><li>Escalate complex issues to support tiers or team leads.</li><li>Maintain punctuality and professionalism in both remote and in-office settings.</li><li>Complete administrative tasks such as timesheets and compliance training.</li><li>Participate in weekend shifts every 3–4 weeks and be available for holiday coverage as scheduled.</li></ul>Work Environment:<ul><li>Hybrid schedule (2 days in office weekly).</li><li>Shifts vary: 9am–6pm ET, 7am–4pm ET, or 11am–8pm ET, based on call center needs.</li><li>Call center operates 24/7, including holidays.</li></ul>Required Skills:<ul><li>Minimum 1 year of customer service experience (call center preferred).</li><li>Strong verbal and written communication skills in English.</li><li>Comfortable handling 20–30 calls per day.</li><li>Ability to multitask across calls, tickets, and chat platforms.</li><li>Basic computer navigation skills.</li><li>Entry-level candidates and recent graduates encouraged to apply.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Computer Science, IT, or related field.</li><li>Experience with Salesforce or ServiceNow.</li><li>Experience in financial services, credit, or banking.</li></ul>Example Customer Requests:<ul><li>Password resets</li><li>Login issues</li><li>File expectations</li><li>Escalation handling</li><li>Transactional downtime</li></ul>

Technical Support Representative

DescriptionSummary:The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities:•	Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.•	Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. •	Software support functions include, but are not limited to, troubleshooting of applications that are standard within their environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.•	Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.•	Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.•	Assist with projects such hardware or software upgrades, office moves and special events.•	Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.•	Document and maintain user request and incident records in IT Service Management System.•	Perform other duties as required. Qualifications:To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Education and/or Experience:Required:•	Bachelor’s degree or equivalent work experience•	A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:o	Experience supporting Windows-based computers, including Microsoft Windows 10o	Experience supporting VoIP Telephony solutionso	Experience with enterprise imaging solutions for Windows-based computerso	Experience supporting Smartphones, e.g., iPhone, Androido	Experience supporting Microsoft Office Applications and Remote Access technology, such as CitrixPreferred:•	Law Firm or Professional Services experience•	A+, ITIL and Microsoft Office Application certifications•	Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCMOther Skills and Abilities:The following will also be required of the successful candidate:•	Strong organizational skills•	Strong attention to detail•	Good judgment•	Strong interpersonal communication skills•	Strong analytical and problem-solving skills•	Able to work harmoniously and effectively with others•	Able to preserve confidentiality and exercise discretion•	Able to work under pressure•	Able to manage multiple projects with competing deadlines and priorities Skillshardware, Windows 11, Office 365, laptops, printers, mobile devices, MDM, conference rooms, legal experience, iManage, Intune, Blackberry Work Top Skills Detailshardware, Windows 11,Office 365,laptops,printers,mobile devices, MDM, conference rooms Additional Skills &amp; QualificationsCandidates must have excellent customer service and client interfacing skills.A Bachelor&#39;s Degree is a plus. ﻿Experience LevelExpert Level

Technical Support Specialist

DescriptionSummary:The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. This is a 3-month contract to start. Duties and Responsibilities:•	Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.•	Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. •	Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.•	Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.•	Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.•	Assist with projects such hardware or software upgrades, office moves and special events.•	Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.•	Document and maintain user request and incident records in IT Service Management System.•	Perform other duties as required. Qualifications:To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Education and/or Experience:Required:•	Bachelor’s degree or equivalent work experience•	A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:o	Experience supporting Windows-based computers, including Microsoft Windows 10o	Experience supporting VoIP Telephony solutionso	Experience with enterprise imaging solutions for Windows-based computerso	Experience supporting Smartphones, e.g., iPhone, Androido	Experience supporting Microsoft Office Applications and Remote Access technology, such as CitrixPreferred:•	Law Firm or Professional Services experience•	A+, ITIL and Microsoft Office Application certifications•	Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCMOther Skills and Abilities:The following will also be required of the successful candidate:•	Strong organizational skills•	Strong attention to detail•	Good judgment•	Strong interpersonal communication skills•	Strong analytical and problem-solving skills•	Able to work harmoniously and effectively with others•	Able to preserve confidentiality and exercise discretion•	Able to work under pressure•	Able to manage multiple projects with competing deadlines and prioritiesSkillshardware, Windows 11, Office 365, laptops, printers, mobile devices, MDM, conference rooms, legal experience, iManage, Intune, Blackberry WorkTop Skills Detailshardware,Windows 11,Office 365,laptops,printers,mobile devices,MDM,conference roomsAdditional Skills &amp; QualificationsCandidates must have excellent customer service and client interfacing skills.A Bachelor&#39;s Degree is a plus.Experience LevelExpert Level

DescriptionThe IT Field Operations Technician is responsible for the installation, maintenance and support (both hardware and software) for End User Devices, including desktops, laptops, printers, Toughbooks, tablets, phones and other end user and mobile devices. This includes diagnosing and repairing Windows 10 operating system issues, hardware issues, mobility and connectivity issues. These systems are installed, maintained and repaired in accordance with established standards, service levels and operational processes. Additionally, this position provides project support for technology initiatives. Skillsbreak fix, Windows, Microsoft, SHarepoint, microsoft office, O365, Windows 10, Help desk, Desktop, printers Top Skills Detailsbreak fix,Windows,Microsoft,Sharepoint Additional Skills &amp; Qualifications• Two-year degree (college/technical/vocational) or equivalent hands-on experience in computer systems or information technology is required. • Must be able to effectively provide support remotely, utilizing remote support tools, such as Remote Assistance, Remote Desktop, Skype, LogMeIn, Bomgar, etc. • Understanding of local area networks in a VoIP environment is required. • Understanding of cyber security issues with the ability to respond to alerts and escalations in a timely manner • Knowledge of and ability to troubleshoot and repair PC hardware, operating systems, and associated peripheral and software components. • Must have in-depth knowledge of Windows 10 with the ability to diagnose and resolve Windows 10 operating system problems. • Must be proficient in Office 365 • Ability to work independently, self-starter with good time management skills. • Must have good verbal and written communications skills. • Ability to lift 50 lbs, as well as climb in and maneuver in small and large company vehicles JOB RESPONSIBILITIES • Responsible for interfacing with customers to schedule work and ensure that customer expectations are met upon completion of work. • Responsible for interfacing with other IT groups related to problems and installations as appropriate. • Responsible for managing and effectively prioritizing a large number of work requests. • Responsible for maintaining current images on media. Responsible for keeping abreast of current installation procedures. • Responsible for understanding and adhering to billing and performance processes and procedures. • Responsible for maintaining accurate equipment inventories, as well as accurate and timely completion of any required documentation. • Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.

DescriptionNotes from Call w/ the Manager and Team Lead: - Product and Platform w/ some sort of Healthcare bg.- Go getters willing to work whatever hours they put in front of them. They&#39;re considered 24/7- She runs a really tight ship. - They have solid training- Their team is on the phone quite often and it&#39;s very important to have a good phone presence- Hours: 40 hr/week.	- Have to cover other schedules for ppl on evening or over night/weekend.	- Eligible to work overtime. It&#39;s normally 40, but holidays always have more OT opps.- 1 interview w/ her Team Lead Abby Cabrera- Customer Support bg is crucial. HC knowledge of PMS or HIS systems. 270 &amp; 271 eligibility messaging.- Need a people-person.- A lot of outgoing and inbound calls- Don&#39;t need an EDI Analyst or a Tier 2, need a Tier 1- Call volume is dependent on the day- Salesforce is their ticketing system- Avg # of 200 tix/ per day, spread between about 8 ppl per day.Calls are anywhere from 20+ - 100+ per day spread across the 8 team members. Req:Remote. Timezone no preference position will be CST hours 24/7 will be required to cover for holidays, overnight, evenings, and weekends. 1-2 times a month will need this coverage Normal schedule 8-5 CST at the beginning most likely move to 9-6 after training and will need to adjust for business needs in case a 10-7 is needed Client Support Tier 1Client Support Tier 1 agent will provide outstanding client software support and respond to routine andemergency support calls from clients and support staff. Responsibilities:•Troubleshoot product and technical issues.•Determine severity and scope analysis of issues, inquiries, and requests.•Communicate effectively with clients via telephone or email.•Manage all client related issues into Client Relationship Management tool (CRM) – Salesforce•Escalate complex issues to technical and product resources with the appropriate information toresolve the customer’s inquiry•Manage customer and user configurations.•Educate and empower customers to maximize utilization of products, tools, and services.•Maintain proficient knowledge of all product and service changes.•Monitor system status and communicate issues that need attention internally and externally.•Initiate proactive customer communications.•Demonstrate Knowledge-Centered Service (KCS) practices including knowledge articles, when appropriate to aid in solving issues for internal and external use.•Document solutions in articles that can be reused internally and externally.•Use each interaction to build relationships between the customers and the Experian brand.SkillsTechnical support, Customer service, Troubleshooting, Active directory, Help desk support, PhonesTop Skills DetailsTechnical support,Customer service,Troubleshooting,Active directoryAdditional Skills &amp; QualificationsEducation &amp; Experience:•Strong prioritization and planning skills•Excellent communication skills and ability to speak clearly with technical as well as non-technical clients.•Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean.•Ability to remain calm and even keeled with frustrated customers.•Flexibility to manage unforeseen situations outside of the agent’s control.•Patience to manage repetitive customer support issues.•Organizational skills are necessary to prioritize and differentiate important tasks from urgent ones.•Displays outstanding customer service attitude.•Positive disposition that allows the agent to remain upbeat for the sake of the customer’s overall impression regardless of the situation.•Builds relationships: engage and establish trust/credibility with key stakeholders across all levels ofthe customer organization.•Exhibits highly analytical, intensive research and reconciliation skills.•Bachelor’s degree preferred.•Minimum of 2 years’ experience in healthcare IT, Support, or SaaS industryExperience LevelIntermediate Leve

Technical Support Specialist 1

Role: Technical Support TechnicianDescription of work to be performed: provide end-user support across a range of technical issues. This role involves managing transactional and help tickets, conducting investigations, performing deep dives, and solving real-world problems in a fast-paced, collaborative environment. Experience managing support tickets and conducting technical investigations. Reverse logistics experience required. Specified productivity speed/number of tasks/amount of material: Meet daily ticket resolution targets.Time frame for completion: 24 monthsLocation: New York, NY

Technical Support Tech I

TEKsystems is partnering with a client to hire a Technical Support Technician based in Seattle, WA. The ideal candidate will have 2+ years of experience in customer support, technical troubleshooting, and retail operations. In this role, the technician will be responsible for managing support tickets, conducting technical investigations, and handling reverse logistics processes—including returns, reimbursements, and supply chain coordination.

Technical WriterOn-Site - Elkridge, MarylandActive Secret Clearance Required! Job Description:<ul><li>Writes rewrites and/or edits technical documents such as technical procedure manuals test requirement documents TRDs user manuals programming manuals service manuals operational specifications and related technical publications to communicate clearly and effectively technical information and instructions to a wide range of audiences.</li><li>Oversees preparation of illustrative materials selecting drawings sketches diagrams and charts.</li><li>Conducts quality review of materials.</li><li>Publish materials in various formats including page-based electronic basic and interactive structured HTML XML and SGML.</li><li>Collaborate with task leads writers engineers and instructors to develop and deliver sensor/system technical manuals to varying levels of detail and delivery formats.</li><li>Perform Desktop Publishing tasks for program/project reports whitepapers articles and other documents.</li><li>Research and compile information from program documents engineering sources et al. to develop manual outlines and adhere to military/civilian specifications and standards of technical writing.</li><li>Perform other duties as assigned.</li></ul> Required Qualifications:<ul><li>Successful candidates will have excellent communications and interpersonal skills be proactive possess excellent problem-solving and organizational skills and be self-motivated.</li><li>Bachelors Degree in STEM discipline or related field or military operations and maintenance experience with radar communications electro-optics networks and information technology -based sensors/systems.</li><li>Expert knowledge with MS Office Products.</li><li>Minimum of 2 years experience with structured authoring applications such as: Arbortext MadCap Flare or FrameMaker.</li><li>Proven ability to manage several tasks simultaneously.</li><li>Excellent attention to detail.</li><li>Possess and maintain Department of Defense DoD Secret clearance.</li><li>Self-starter and engaged team member</li></ul> Preferred Qualifications: <ul><li>Minimum of 5 years technical writing experience</li><li>Knowledge of standard content management strategies</li><li>Knowledge of Simplified Technical English ASD-STE 100</li><li>Knowledge of standards - XML SGML HTML S1000D and DITA for structured Content</li><li>Possess and maintain DoD Top Secret/Sensitive Compartmented Information TS/SCI</li></ul> Experience LevelIntermediate Level

Technical Writer (Active Secret Clearance)

Seeking 2  Incident Response Consultants Hybrid Work-Downtown, Indianapolis, IN TOP SKILLS:1. IT Service Management (ITSM)• Level Required: Advanced (6–9 years experience)• This is the primary skill listed in the job description.• Involves managing incident resolution and communication across stakeholder groups.• Central to ITSM practices and service delivery.2. ITIL v4 Framework Knowledge• The role specifically mentions a background in ITIL v4.• Understanding ITIL processes like Incident, Problem, and Change Management is essential.• Supports structured and efficient IT service operations.3. Technical Troubleshooting (Hardware &amp; Software)• Diagnosing and resolving issues related to computer systems, software applications, and hardware components.• Includes support for printers, scanners, and other peripherals.• Ensures quick resolution of technical problems to maintain productivity.4. Infrastructure &amp; Systems Maintenance• Installing and configuring hardware and software systems.• Monitoring systems and networks to ensure optimal performance.• Maintaining uptime and reliability of IT infrastructure. Description As a Technology Support Contractor you will be responsible for providing technical support and ensuring the smooth operation of IT systems and infrastructure. Providing technical assistance and support for incoming queries and issues related to computer systems software and hardware. Diagnosing and resolving technical hardware and software issues. Installing configuring and maintaining computer hardware software systems networks printers and scanners. Monitoring and maintaining computer systems and networks to ensure optimal performance .Documenting technical issues and solutions for future reference and training purposes.

Technology Support Contractor-ITSM

<h3>Position Overview</h3>We are seeking a skilled and motivated Telecom Cable Technician to join our team, specializing in the installation, termination, and testing of fiber optic and category cables in dynamic venue and event environments. This role is ideal for individuals who thrive in fast-paced settings and take pride in delivering high-performance connectivity solutions for concerts, conferences, sporting events, and large-scale productions. <h3>Key Responsibilities</h3><ul><li>Install, route, and secure Fiber Optic and Category (primarily Cat6a) cables across various venue infrastructures including stadiums, arenas, convention centers, and other event setups.</li><li>Terminate fiber optic cables.</li><li>Terminate category cables.</li><li>Conduct thorough testing and certification of installed cabling using tools.</li><li>Interpret blueprints, floor plans, and technical drawings to execute precise cable runs and terminations.</li><li>Maintain a clean and organized work environment, adhering to safety protocols and venue-specific regulations.</li><li>Document installation details, test results, and service reports accurately.</li></ul> <h3>Required Skills &amp; Qualifications</h3><ul><li>Proven experience in Fiber Optic and Category cable installation and termination.</li><li>Proficiency with cable testing equipment.</li><li>Ability to work at heights, in confined spaces, and under time-sensitive conditions.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and teamwork abilities.</li></ul>

Telecom Cable Technician

DescriptionOur Telecommunications client is looking for an Electrical Helper that can jump in and help with the installation of telecom/electrical equipment including new builds, maintenance, rip/replace for wireless carrier support, EV charging stations, and generator install/maintenance. Candidates must have experience working with AC/DC power, low voltage, conduit, and basic circuitry as well as the willingness to learn and grow in the electrical field. This candidate needs to be comfortable working out in the field, and learning the wireless industry. They will be the right hand for the Journeymen Electrician. The main territory will be the BA/WA region, but candidates must be open to travel including 1 week at a time, to Northern VA, PA, DE, and all parts of MD (100 mile radius from BWI). Schedule is typically Monday-Friday 7am-4pm, but could change depending on the job. Candidates will meet at the warehouse location the majority of the time then ride out to job sites with their lead. Top Skills Details1) 1+ year of experience balancing power (understanding AC/DC power).2) Experience with conduit, low voltage, and basic continuity.3) Reliability, willingness to learn/grow, strong work ethic.

Telecom Electrical Helper

Project Coordinator – Engineering &amp; Telecommunications SupportLocation: onsite Honolulu, HI (with travel to outer islands as needed)Position Type: Full-Time 6-month contractExperience Level: Intermediate <h3>Job Summary</h3>We are seeking a detail-oriented and proactive Project Coordinator to support engineering and telecommunications projects across the Hawaiian Islands. This role combines administrative support, project coordination, and analytical tasks to ensure smooth execution of infrastructure initiatives. The ideal candidate will have experience in project planning, scheduling, and reporting, with a strong ability to collaborate across teams and manage logistics. <h3>Key Responsibilities</h3><h4>Administrative Support</h4><ul><li>Distribute engineering drawings for printing and circulation.</li><li>Route Bills of Materials (BOMs) for quotes, internal requests, and purchase orders.</li></ul><h4>Project Coordination</h4><ul><li>Confirm material deliveries with receiving teams and update SAP records.</li><li>Organize and consolidate materials from multiple orders for deployment.</li><li>Schedule project kick-off meetings with internal teams, contractors, and stakeholders.</li><li>Coordinate monthly project schedules across islands, ensuring:<ul><li>Site readiness (permits, access, safety, vegetation clearing)</li><li>Timely material delivery</li><li>Submission of required documentation (LHOs, Holdoffs)</li></ul></li><li>Notify the operations center (NOSC) of upcoming work and arrange outage windows.</li><li>Arrange safety and substation entry training for contractors.</li><li>Travel to outer islands (HELCO and MECO) as needed.</li></ul><h4>Project Analyst Support</h4><ul><li>Share updates and reports with engineers (dashboards, forecasts, accruals).</li><li>Pull data for project planning (drawings, material orders, kickoff dates).</li><li>Assist with budget approval reporting.</li><li>Set up projects and work orders in SAP.</li><li>Generate service invoice entries (SES).</li><li>Occasionally update internal systems (UI).</li><li>Travel to outer islands as needed.</li></ul> <h3>Required Skills</h3><ul><li>Project coordination and scheduling</li><li>Meeting facilitation and stakeholder communication</li><li>Data reporting and dashboard updates</li><li>SAP system usage</li><li>Documentation and logistics management</li></ul><h3>Preferred Qualifications</h3><ul><li>3+ years experience in telecommunications or engineering project environments</li><li>Familiarity with SAP and internal project tracking systems</li><li>Strong organizational and multitasking abilities</li><li>Ability to travel inter-island as needed</li></ul>

Telecom Project Analyst/Coordinator

Description Administrative Responsibilities:- Send engineering drawings for printing and distribution.- Help route bills of materials (BOMs) for quotes, internal requests, and purchase orders. Project Coordination Duties:- Confirm delivery of materials with receiving teams and update SAP records.- Organize and consolidate materials from multiple orders for deployment.- Schedule project kick-off meetings with internal teams, contractors, and stakeholders.- Coordinate monthly project schedules across islands, ensuring:- Site readiness (permits, access, safety, vegetation clearing, etc.)- Material delivery- Submit required documentation (LHOs, Holdoffs) based on project needs.- Notify operations center (NOSC) of upcoming work and arrange outage windows if needed.- Arrange safety and substation entry training for contractors.- Travel to outer islands (HELCO and MECO) as needed. Project Analyst Support:- Share updates and reports with engineers (e.g., dashboard, forecasts, accruals).- Pull data for project planning (drawings, material orders, kickoff dates).- Assist with creating reports for budget approvals.- Set up projects and work orders in SAP.- Generate service invoice entries (SES).- Occasionally help update internal systems (UI).- Travel to outer islands as needed.SkillsProject coordination, Schedule meetings, Project coordinating, Project planning, Support, Reporting, Project scheduling, Project plan, ImplementationTop Skills DetailsProject coordination,Schedule meetings,Project coordinating,Project planning,SupportAdditional Skills &amp; QualificationsExperience in Telecommunications preferred.Experience LevelIntermediate Level

Telecom Project Coordinator

TEKsystems is seeking a Telecom Project Coordinator to support telecom engineering initiatives for a major utility provider in Hawaii. This role is essential in managing project execution through coordination, scheduling, and administrative support. Candidates must have experience in project coordination and a solid understanding of telecommunications terminology. If you&#39;re interested, please apply and one of our recruiter will reach out to you. <h3>Responsibilities</h3><ul><li>Coordinate telecom engineering projects across islands, including scheduling, site readiness, and material delivery.</li><li>Organize and lead project kick-off meetings with internal teams, contractors, and stakeholders.</li><li>Confirm delivery of materials and update SAP records.</li><li>Route Bills of Materials (BOMs) for quotes, internal requests, and purchase orders.</li><li>Distribute engineering drawings for printing and delivery.</li><li>Submit required documentation (LHOs, Holdoffs) and notify NOSC of upcoming work.</li><li>Arrange outage windows, safety training, and substation entry for contractors.</li><li>Travel to outer islands to support project execution.</li><li>Assist engineers with dashboards, forecasts, and accrual reports.</li><li>Pull data for planning and kickoff tracking.</li><li>Set up projects and work orders in SAP; generate service invoice entries (SES).</li><li>Occasionally update internal systems (UI).</li></ul> <h3>Qualifications</h3><ul><li>Proven experience in project coordination, preferably in telecommunications.</li><li>Strong organizational and scheduling skills.</li><li>Excellent communication across diverse teams.</li><li>Understand of telecom equipment, operations, and terminology.</li><li>Familiarity with reporting, project plans, and implementation processes.</li><li>Must be able to work in-office and travel inter-island as needed.</li></ul>

Our customer is seeking cable pullers and technicians for ongoing projects across the MA footprint, starting in Pittsfield MA and Williamstown MA

Telecom Technician

DescriptionOur client is looking for entry level technicians to join their team, they have projects in Omaha Nebraska and are looking to build a team of 6 to support customer installation work. This role will entail driving their personal vehicle to customer sites, working in the elements, and being trained on fiber splicing and buildouts.SkillsHand tools, construction, Install, Fiber optic, telecommunication, Fiber optic cable, Cabling, Coax, Wiring, Fiber splicing, Low voltageAdditional Skills &amp; QualificationsPrior Telecommunications experience is a plus but not required, our customer would prefer prior construction experience for all techs. This role will pay $19/hr, candidates must be able to transport a ladder on their personal vehicles, hand tools will be provided by the customer.

TEKsystems is seeking a Telecommunication Coordinator to support telecom engineering initiatives for a major utility provider in Hawaii. This role is essential in managing project execution through coordination, scheduling, and administrative support. Candidates must have experience in project coordination and a solid understanding of telecommunications terminology. If you&#39;re interested, please apply and one of our recruiter will reach out to you. <h3>Responsibilities</h3><ul><li>Coordinate telecom engineering projects across islands, including scheduling, site readiness, and material delivery.</li><li>Organize and lead project kick-off meetings with internal teams, contractors, and stakeholders.</li><li>Confirm delivery of materials and update SAP records.</li><li>Route Bills of Materials (BOMs) for quotes, internal requests, and purchase orders.</li><li>Distribute engineering drawings for printing and delivery.</li><li>Submit required documentation (LHOs, Holdoffs) and notify NOSC of upcoming work.</li><li>Arrange outage windows, safety training, and substation entry for contractors.</li><li>Travel to outer islands to support project execution.</li><li>Assist engineers with dashboards, forecasts, and accrual reports.</li><li>Pull data for planning and kickoff tracking.</li><li>Set up projects and work orders in SAP; generate service invoice entries (SES).</li><li>Occasionally update internal systems (UI).</li></ul> <h3>Qualifications</h3><ul><li>Proven experience in project coordination, preferably in telecommunications.</li><li>Strong organizational and scheduling skills.</li><li>Excellent communication across diverse teams.</li><li>Understand of telecom equipment, operations, and terminology.</li><li>Familiarity with reporting, project plans, and implementation processes.</li><li>Must be able to work in-office and travel inter-island as needed.</li></ul>

Telecommunications Coordinator

Description<ul><li>TEKsystems is looking for a civil laborer that can jump in and help with the installation of telecom cables and equipment.</li><li>It is a MUST that they have construction experience, and a professional growth mindset.</li><li>Experience digging trenches, backhoe, green field construction and most importantly power tools common on construction sites.</li><li>Experience with civil construction, roadway excavation, restoration, grass seeding, asphalt patching, etc.</li><li>They should also be comfortable working with all types of tools. This is a great opportunity to grow in a fast paced growing industry.</li><li>They need to be comfortable working out in the field, and learning the wireless industry.</li><li>They will be a part of a team that is helping with the construction of small cell sites, EV charging stations, etc. supporting Verizon, AT&amp;T and Dish Network.</li><li>They will be working with a journeyman, a master electrician, electrical helper, and or construction manger on various sights through out the BAWA market.</li><li>They will be out in the field digging trenches, installing conduit, install concrete pads, restoration, backhoe, general labor, saw cutting, asphalt patching, etc.</li><li>On days there is ice storms, heavy snow or wind and it is unsafe to work outside they will be able to work in the warehouse doing cabinet installations.</li><li>This is a great opportunity to get your foot in the door and grow quickly in the wireless industry</li></ul>SkillsStructure, conduit, trenching, Install, digging, construction, cable, Cat5, Installation, general labor, power tool, Wiring, electrical wiring, general construction, concrete construction, concrete pouring Additional Skills &amp; Qualifications<ul><li>Have a great attitude, strong work ethic, and that x factor! wanting to grow a career and go above and beyond in performance and asking questions that will help you grow in the field.</li><li>civil background in labor/concrete</li><li>OSP/construction experience</li><li>restoration/paving</li><li>team player!</li></ul>Directly from the client:General Laborer:<ul><li>We are looking for someone who will be able to perform manual tasks such as digging, lifting, carrying, and moving materials (lumber, steel, conduits, concrete, etc.) and also able to assist skilled workers with material prep, clean up, etc.</li><li>Requirements: valid driver&#39;s license, reliable transportation, ability to lift heavy objects (50+lbs), able to follow directions</li></ul>Experience LevelEntry Level

Telecommunications Helper

Descriptionis looking for a civil laborer that can jump in and help with the installation of telecom cables and equipment. It is a must that they have construction experience, and a professional growth mindset. Experience digging trenches, backhoe, green field construction and most importantly power tools common on construction sites. Experience with civil construction, roadway excavation, restoration, grass seeding, asphalt patching, etc. They should also be comfortable working with all types of tools. This is a great opportunity to grow in a fast paced growing industry. They need to be comfortable working out in the field, and learning the wireless industry. They will be a part of a team that is helping with the construction of small cell sites, EV charging stations, etc. supporting Verizon, AT&amp;T and Dish Network. They will be working with a journeyman, a master electrician, electrical helper, and or construction manger on various sights through out the BAWA market. They will be out in the field digging trenches, installing conduit, install concrete pads, restoration, backhoe, general labor, saw cutting, asphalt patching, etc. On days there is ice storms, heavy snow or wind and it is unsafe to work outside they will be able to work in the warehouse doing cabinet installations. This is a great opportunity to get your foot in the door and grow quickly in the wireless industrySkillsStructure, conduit, trenching, Install, digging, construction, cable, Cat5, Installation, general labor, power tool, Wiring, electrical wiring, general construction, concrete construction, concrete pouringTop Skills DetailsStructure,conduit,trenching,Install,digging,construction,cableAdditional Skills &amp; QualificationsHave a great attitude, strong work ethic, and that x factor! wanting to grow a career and go above and beyond in performance and asking questions that will help you grow in the field. civil in labor/concreteOSP/construction experiencerestoration/pavingteam player! Directly fromGeneral Laborer:	We are looking for someone who will be able to perform manual tasks such as digging, lifting, carrying, and moving materials(lumber, steel, conduits, concrete, etc.) and also able to assist skilled workers with material prep, clean up, etc. Requirements: valid driver&#39;s license, reliable transportation, ability to lift heavy objects (50+lbs), able to follow directionsExperience LevelEntry Level

<h3>Role Overview</h3>As a Telecommunications Construction Helper, you’ll gain hands-on experience in the fast-growing 5G space while supporting outside plant (OSP) construction crews. You’ll work closely with team leads to ensure timely and efficient project completion across various client sites. <h3>Key Responsibilities</h3><ul><li>Assist with trenching, PVC pipe installation, cable and conduit runs</li><li>Handle and transport equipment and inventory</li><li>Mount and hang telecommunications hardware</li><li>Support lead technicians in daily field operations</li><li>Travel to job sites from the Perry Hall yard with crew</li></ul>We welcome candidates who are new to the industry but bring a strong work ethic and eagerness to learn. <h3>Top Skills Details</h3><ul><li>1+ years of experience in OSP telecommunications construction (preferred)</li><li>Proficiency with hand tools and mechanical aptitude</li><li>Dependability and a strong work ethic</li></ul> <h3>Additional Qualifications</h3><ul><li>Excellent listening and communication skills</li><li>Punctuality and ability to work in a team of four (Foreman, Operator, 2 Laborers)</li><li>Quick learner with initiative and retention skills</li><li>DOT clearance required</li></ul> <h3>Work Environment</h3><ul><li>Outdoor fieldwork in varying weather conditions</li><li>If weather prevents site work, duties may shift to shop-based tasks or result in time off</li><li>Daily travel to cell sites with team; meet at Perry Hall yard each morning</li></ul> <h3>Why Join The Team?</h3><ul><li>Long-term career growth with a nationally recognized firm</li><li>Competitive benefits: 401(k), ESOP (stock options), college tuition reimbursement</li><li>Access to cutting-edge technology and state-of-the-art facilities</li><li>Opportunity to contribute to major 5G, IoT, and Smart City initiatives</li></ul>

Telecommunications OSP Construction Helper

Description<ul><li>Courteously and efficiently answers all incoming calls and connects callers with the correct extension. </li><li>Take and relays messages in an accurate and timely manner. </li><li>Responds to emergencies and urgent calls from patients in a timely manner. Direct callers immediately to clinical staff as necessary. </li><li>Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. </li><li>Provides pleasant and helpful phone contact for callers. </li><li>Responsible for opening and closing the switchboard. </li><li>Responsible for the in-house paging system.</li><li>Performs clerical duties as assigned to maintain workflow in the department.</li></ul>Skills<ul><li>incoming phone calls, clerical support, call center</li></ul>

Telephone Operator

Description-	Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -	Take and relays messages in an accurate and timely manner. -	Responds to emergencies and urgent calls from patients in a timely manner. Direct callers immediately to clinical staff as necessary. -	Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. -	Provides pleasant and helpful phone contact for callers. -	Responsible for opening and closing the switchboard. -	Responsible for the in-house paging system.-	Performs clerical duties as assigned to maintain workflow in the department.Skillsincoming phone calls, clerical support, call center

Description<h3>Job Title:</h3>Tier 1 Helpdesk Agent (also known as Help Desk Agent, Service Desk Agent, Desk Agent, or Guest Services) <h3>Key Responsibilities:</h3><ul><li>Answer incoming calls, emails, and chats to support users across the U.S.</li><li>Handle tasks ranging from quick password resets to mid-level troubleshooting.</li><li>Support remote users and work as part of a virtual team.</li></ul><h3>SRequired Experience:</h3><ul><li>1–2 years in a helpdesk or call center role.</li><li>Familiarity with ticketing systems like ServiceNow.</li><li>Experience supporting remote employees.</li></ul><h3>kMust-Have Skills:</h3><ul><li>Troubleshooting Windows, VPN, and Microsoft Office issues.</li><li>Knowledge of Active Directory and domain structures.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).</li><li>Familiarity with remote meeting tools (Teams, WebEx, Zoom).</li><li>Ability to learn and support custom applications.</li></ul><h3>iNice-to-Have Skills:</h3><ul><li>Experience with VPN clients like Citrix NetScaler, Cisco VPN, Akamai EAA.</li></ul><h3>lSoft Skills:</h3><ul><li>Strong communication and people skills.</li><li>Ability to understand and respond to user needs quickly.</li><li>Team-oriented mindset with a sense of urgency.</li></ul><h3>lWork Setup Requirements:</h3><ul><li>Quiet, secure workspace.</li><li>Personal high-speed internet (no public Wi-Fi).</li><li>Cell phone with good reception.</li><li>Speakers/mic or USB headset (provided).</li></ul>sHelp desk, Troubleshooting, Help desk supportTop Skills DetailsHelp desk,Troubleshooting,Help desk supportExperience LevelEntry Level

Tier 1

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of the way through studies, please still apply!

Tier 1 Helpdesk Support

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience:1-2 years of helpdesk / call center experience1-2 years of experience working with “help desk ticketing tools” i.e. Service NowExperience supporting Work from Home end-usersExperience working remotely yet as a team member Skills:Ability to troubleshoot common Windows related issuesWorking knowledge of Active DirectoryWorking knowledge of Domain hierarchyWorking knowledge of Microsoft Windows OSMicrosoft Office Products including:Word, Excel, Outlook, PowerPointRemote meeting software including:Microsoft Teams, Cisco WebEx, ZoomStrong written and oral communicationAbility to learn and troubleshoot custom applications Non-Technical Requirements:Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.The ability to listen to the end user and understand their needs and perspectives.Sense of urgency in supporting the end user – returning the ability for them to perform their job. Hardware:The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.Secure/quiet location to workPersonal high speed internet connection (no hot spots or public internet locations)Cell phone with good receptionSpeakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of the way through studies, please still apply!

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience:1-2 years of helpdesk / call center experience1-2 years of experience working with “help desk ticketing tools” i.e. Service NowExperience supporting Work from Home end-usersExperience working remotely yet as a team member Skills:Ability to troubleshoot common Windows related issuesWorking knowledge of Active DirectoryWorking knowledge of Domain hierarchyWorking knowledge of Microsoft Windows OSMicrosoft Office Products including:Word, Excel, Outlook, PowerPointRemote meeting software including:Microsoft Teams, Cisco WebEx, ZoomStrong written and oral communicationAbility to learn and troubleshoot custom applications Non-Technical Requirements:Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.The ability to listen to the end user and understand their needs and perspectives.Sense of urgency in supporting the end user – returning the ability for them to perform their job. Hardware:The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.Secure/quiet location to workPersonal high speed internet connection (no hot spots or public internet locations)Cell phone with good receptionSpeakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.

DescriptionThe Network Engineer supports the 24x7 Operations of our clients enterprise network. The network monitor will work on a team responsible for the 24x7 &amp; mission management and operations of the Enterprise Network. Title: Tier 1 Network Monitor Location: Hampton, VA (on-site) 6 month contract to perm hire w/ client (Requirements):• Must possess a TS/SCI Clearance• Minimum of 3 years of Enterprise Network Management experience• Possess IAT Level II certification• Demonstrated knowledge of routing and switching They will:• Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis• Monitor all nodes for operational integrity• Respond to trouble calls• Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions• Populate and examine trouble and error logs for troubleshooting and capturing metrics• Provide technical support to resolve the problem or escalate to the appropriate level• Monitor and administer network tools for troubleshooting and metrics for trends analysis• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis• Provide technical support in data network planning, engineering, and design• Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander• Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation (CDRL)• Provide network architecture management and data traffic routing for classified ISR data on the Wide Area Network (WAN) and its components• Provide support to the DPA 24-hours-a-day, seven (7) days-a-week• Detect network faults and initiate troubleshooting and restoral actions for network circuits, trunks and equipment for the DPA• Initiate and maintain trouble tickets and other logs to document these faults as well as corrective actions• Perform activities in support of the DOC&#39;s PED Tasking Order (PTO) such as provisioning bandwidth between DCGS sites and the preparation and testing of circuits

Tier 1 Network Administrator

A Large E-Commerce Company in Portland, OR is hiring a Desktop Support Technician to join the team for a great long term opportunity! Job Duties:<ul><li>Troubleshooting with both MAC and Windows environments/applications (primarily MAC environment)</li><li>80% Tier II onsite Desktop Support and 20% Tier I Virtual Chat support.</li><li>Support of global workforce both onsite and remote workers</li><li>Ensuring data integrity in the Asset Management system</li><li>Perform asset management tasks, inventory, audits and disposals at their site</li><li>Proactively refresh End of Life (EOL) systems</li><li>Provision computer assets in the new hire on boarding process both onsite and remote</li><li>Monitor and remediate client health (SCCM, Anti-virus and related)</li><li>Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)</li></ul>Qualifications:<ul><li>2-3 years of desktop support experience, preferably in a medium to large end user environment</li><li>Need to have both MacOS and Windows support, in addition to Active Directory experience</li><li>Experience with, ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP</li><li>Proficient with Windows and Mac hardware and operating systems – Unix\Linux a plus</li><li>Knowledge of universal client image creation, management and testing</li><li>Knowledge of client and server operating systems, and machine architectures in a Windows environment</li><li>Knowledge of client and system architecture for Mac</li></ul>**If Interested:Please apply to the job application and email Derek at Dmautz @teksystems.com

Tier 2 IT Support Specialist (Mac & Windows)

Description
					To be successful, you should have extensive experience optimizing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. You will also work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally.

This position requires U.S. citizenship with an active Top Secret clearance with SCI eligibility.

Primary Responsibilities:

Provide system and network optimization design, implementation, testing, and maintenance support for a complex enterprise network using industry best practices.

Resolve escalated network and security support issues (Tier 3).

Independently conduct network assessments, identify possible vulnerabilities, and recommend/develop solutions to problems found.

Lead development of network documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs).

Support Continuous Service Improvements (CSI).

Active participation in Root Cause Analysis for Problem Management activities.

Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments.

Manage vendor relationships, including engagement on Incident Support activities and ensure timely delivery of program deliverables.

Monitoring, capacity planning, backup, and recovery of network equipment

Keep up with technology trends. Evaluate and recommend new technologies, tactics, and tools to improve service delivery.

Mentor and coach junior engineers, including providing training and support as required.

Provide testing support for the setup, installation, and transition to operations of service infrastructure devices, NMS and tools.

Support administration, patching, configuration, and sustainment activities for JITC lab components hosted at DISA Ft Meade.

Function as the primary COOP capability support engineer.

Review ACAS scanning and findings reports. Provide engineering support to the program ISSM/ISSO to mitigate findings.

Support lifecycle sustainment and refresh activities.

Utilize the designated ticketing system to document resolution and develop knowledge management artifacts.

Consult and collaborate with OEM resident and TAC engineering support provided by the government to ensure program operational and engineering needs are supported.
					
					
					
					
					Additional Skills &amp; Qualifications
					Bachelor’s degree and 12-15 years of prior relevant experience or Masters with 10-13 years of prior relevant experience. Specific years of related work experience may be substituted for a degree at the Hiring Manager&#39;s discretion.

Ability to work in a team environment with excellent communications and interpersonal skills.

Active DoD clearance at the Top-Secret level with SCI eligibility

Security+ Certification or other DOD 8570 IAT Level II Certification

Extensive knowledge of defense-in-depth principles, Network and Security architecture, network topology, IT device integrity, and common security elements.

10+ years’ experience engineering and troubleshooting networks, including extensive routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.

Strong understanding and in-depth knowledge of IP network/subnet addressing.

Experienced and adept at developing and maintaining technical documents, analyses, and reports.

Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management.

Ability to travel up to 10% including OCONUS potential travel.

Preferred Qualifications:

Experience with Juniper route, switch and security appliances. (MX, EX, SRX)

Experience with Session Initiation Protocol (SIP) implementation and design concepts.

Experience with Ribbon Session Border Controllers (SBC)

Experience with SolarWinds configuration and maintenance.

Experience with Splunk

Experience with change, configuration and performance management NetOps concepts.

IAT Level III Certification (i.e. CISSP or equivalent).
					Experience Level
					Expert Level

Tier 3 Subject Matter Expert

DescriptionTo be successful, you should have extensive experience optimizing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. You will also work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally. This position requires U.S. citizenship with an active Top Secret clearance with SCI eligibility. Primary Responsibilities: Provide system and network optimization design, implementation, testing, and maintenance support for a complex enterprise network using industry best practices. Resolve escalated network and security support issues (Tier 3). Independently conduct network assessments, identify possible vulnerabilities, and recommend/develop solutions to problems found. Lead development of network documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs). Support Continuous Service Improvements (CSI). Active participation in Root Cause Analysis for Problem Management activities. Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments. Manage vendor relationships, including engagement on Incident Support activities and ensure timely delivery of program deliverables. Monitoring, capacity planning, backup, and recovery of network equipment Keep up with technology trends. Evaluate and recommend new technologies, tactics, and tools to improve service delivery. Mentor and coach junior engineers, including providing training and support as required. Provide testing support for the setup, installation, and transition to operations of service infrastructure devices, NMS and tools. Support administration, patching, configuration, and sustainment activities for JITC lab components hosted at DISA Ft Meade. Function as the primary COOP capability support engineer. Review ACAS scanning and findings reports. Provide engineering support to the program ISSM/ISSO to mitigate findings. Support lifecycle sustainment and refresh activities. Utilize the designated ticketing system to document resolution and develop knowledge management artifacts. Consult and collaborate with OEM resident and TAC engineering support provided by the government to ensure program operational and engineering needs are supported.Additional Skills &amp; QualificationsBachelor’s degree and 12-15 years of prior relevant experience or Masters with 10-13 years of prior relevant experience. Specific years of related work experience may be substituted for a degree at the Hiring Manager&#39;s discretion. Ability to work in a team environment with excellent communications and interpersonal skills. Active DoD clearance at the Top-Secret level with SCI eligibility Security+ Certification or other DOD 8570 IAT Level II Certification Extensive knowledge of defense-in-depth principles, Network and Security architecture, network topology, IT device integrity, and common security elements. 10+ years’ experience engineering and troubleshooting networks, including extensive routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies. Strong understanding and in-depth knowledge of IP network/subnet addressing. Experienced and adept at developing and maintaining technical documents, analyses, and reports. Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Ability to travel up to 10% including OCONUS potential travel. Preferred Qualifications: Experience with Juniper route, switch and security appliances. (MX, EX, SRX) Experience with Session Initiation Protocol (SIP) implementation and design concepts. Experience with Ribbon Session Border Controllers (SBC) Experience with SolarWinds configuration and maintenance. Experience with Splunk Experience with change, configuration and performance management NetOps concepts. IAT Level III Certification (i.e. CISSP or equivalent).Experience LevelExpert Level

<h3>THIS IS A TRAVELING TECHNICIAN POSITION! NOT ON-SITE IN TOLEDO, OHIO!</h3><h3> </h3><h3>What You’ll Do:</h3><ul><li>Install antennas, cables, and DAS equipment (RFS, JMA Wireless, etc.)</li><li>Run coaxial and fiber optic cables through ceilings and walls</li><li>Mount and connect equipment on racks or hardware</li><li>Test signal strength and walk around to check coverage</li><li>Troubleshoot and fix issues like weak signals or bad connections</li><li>Follow safety rules when working at heights or with electrical gear</li><li>Work with engineers and project managers to get the job done right</li><li>Provide support and maintenance after installation</li></ul><h3>What We’re Looking For:</h3><ul><li>Experience installing DAS or similar telecom systems</li><li>Comfortable working on rooftops, ceilings, and with tools</li><li>Basic knowledge of wiring, cabling, and signal testing</li><li>Good problem-solving skills and attention to detail</li><li>Safety-conscious and able to follow protocols</li><li>Team player with good communication skills</li></ul>Bonus if you have:<ul><li>Experience with RFS or JMA Wireless equipment</li><li>OSHA or other safety certifications</li><li>Experience in low-voltage electrical or RF systems</li></ul>

Toledo, Ohio - Traveling Lead DAS Tech

Role: Import - Trade Compliance Top Skills&#39; Details<ul><li> 6+ years in customs/trade compliance managing large US import compliance programs for professional service / fortune 500 / high tech companies/large shipping, transportation, Supply Chain companies</li><li>Hands on experience with Import Classification and HTS Codes</li><li>Experience with classification of imports for US</li><li>3-5 Years of experience with FTZ From a Broker/Import Perspective. </li><li>Leveraging Excel and SAP (or other large ERP systems) for classification and driving KPI/data analysis</li></ul>Description <ul><li>Support the Clients Global Trade classification program and other classification teams globally.</li><li>Conduct classification analysis to arrive at an accurate HTS by using various trade tools such as GRIs, CROSS rulings, WCO explanatory notes, and other classification tools.</li><li>Maintain &amp; monitor previous part classifications in SAP-GTS to ensure consistent and valid tariff numbers.</li><li>Monitor, measure and develop reports with Key Performance Indicators (KPIs.)</li><li>Evaluate new government requirements and partner with regional teams to ensure import compliance.</li><li>Perform global classification and duty analysis on clients products.</li><li>Lead global classification audits and root cause any errors.</li><li>Manage classification specific projects as assigned.</li><li>Create and maintain process and procedures.</li><li>Create effective and clear communication with stakeholders (Emails, Presentations, etc.)</li></ul>

Trade Compliance Manager

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