About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do:<ul><li>First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.</li><li>Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.</li><li>Arrange and confirm recreational, dining, and business activities on behalf of the requestor.</li><li>Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.</li><li>Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.</li><li>Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.</li><li>Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.</li><li>Coordinate with vendors who supply services or goods to the workplace.</li><li>Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.</li><li>Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.</li></ul>What You'll Need:<ul><li>High School Diploma or GED with up to 2 years of job-related experience.</li><li>Ability to follow basic work routines and standards in the application of work.</li><li>Communication skills to exchange straightforward information.</li><li>Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.</li><li>Strong organizational skills with an inquisitive mindset.</li><li>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.</li></ul>Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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Workplace Experience Coordinator-Part Time

About the Role: As a CBRE Workplace Experience Manager, you will be a pivotal leader responsible for overseeing and managing a team dedicated to delivering world-class workplace experience services. This role focuses on ensuring exceptional customer service for clients and visitors within a designated building, encompassing services such as Concierge, Reception, Meeting & Event Management, and general administrative office duties. You will play a key role in shaping a positive and productive environment by driving operational excellence, fostering strong client relationships, and ensuring seamless service delivery. What You'll Do: <ul> <li>Provide formal supervision, guidance, and mentorship to employees, fostering a high-performing team environment.</li><li>Monitor and support the ongoing training and professional development of staff.</li><li>Conduct regular performance evaluations, provide constructive coaching, and address performance-related matters.</li><li>Oversee the recruitment, interviewing, and hiring process for new team members.</li><li>Coordinate and manage the team's daily activities, including establishing work schedules, assigning tasks, and facilitating cross-training to ensure comprehensive coverage.</li><li>Set and track staff and department deadlines, ensuring timely and efficient completion of duties.</li><li>Ensure the support provided by the team is consistently efficient, high-quality, and meets established service level agreements.</li><li>Suggest and implement process improvement efforts on a regular basis, assisting with the development of strategic solutions to enhance service delivery.</li><li>Assess technological and training needs for Workplace Experience teams and clients to maintain optimal operations.</li><li>Build and maintain trusted relationships with clients, partners, and associates, acting as a primary point of contact for service-related matters.</li><li>Negotiate and mediate with stakeholders to resolve conflicting priorities and ensure client satisfaction.</li><li>Coordinate with other department leads to ensure the facility is running smoothly and efficiently.</li><li>Develop and nurture vendor partnerships with a focus on achieving cost savings and enhancing service quality.</li><li>Manage negotiations for contract services, ensuring favorable terms and conditions.</li><li>Confirm that all vendors maintain current proof of insurance and necessary contractual documentation.</li><li>Oversee programs delivered by third-party vendors, including food delivery, event organization, transportation services, and mail distribution.</li><li>Ensure all invoices for business services are accurately billed and processed.</li><li>Manage office spaces, ensuring they are well-maintained, organized, and conducive to a positive experience.</li><li>Conduct site and room inspections, verifying cleanliness and readiness, particularly after meetings and events.</li><li>Call out and coordinate meeting and event preparations and follow-ups.</li><li>Always adhere to and enforce safety standards with employees, clients, and vendors.</li> <li>Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.</li> <li>Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.</li> <li>Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.</li> </ul> What You'll Need: <ul> <li>Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.</li> <li>Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.</li> <li>Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.</li> <li>Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.</li> <li>In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.</li> <li>Extensive organizational skills with a strong inquisitive mindset.</li><li>Ability to perform heavy lifting up to 50 lbs.</li><li>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. </li> </ul>Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Workplace Experience Manager

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: <ul><li> Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. </li><li> Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. </li><li> Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. </li><li> Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. </li><li> Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. </li><li> Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. </li><li> Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. </li><li> Ensure support provided by the team is efficient and consistent. </li><li> Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. </li><li> Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. </li><li> Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. </li></ul>

About the Role: As a CBRE Workplace Experience Manager, you will be responsible for leading and managing a team responsible for delivering exceptional workplace services, including Concierge, Reception, Meeting & Event Management, and administrative office duties. This role focuses on enhancing the employee experience, ensuring operational excellence, and maintaining strong client and vendor relationships across multiple corporate offices. You will drive strategic solutions, optimize processes, and serve as the face of our Phoenix, AZ market for workplace experience, interacting extensively with C-suite executives. What You'll Do: <ul> <li>Manage a team of workplace experience coordinators across multiple sites to ensure maximum operational efficiency.</li><li>Supervise, mentor, and coach a team of up to nine direct reports across multiple locations.</li><li>Oversee relocation and decommission projects from initiation to completion.</li><li>Provide hands-on site support during peak periods or critical projects.</li><li>Ensure efficient and high-quality support from the Workplace Experience team.</li><li>Build and maintain strong relationships with internal clients, including C-suite executives, and external partners.</li><li>Negotiate effectively with stakeholders to resolve conflicts and achieve mutual goals.</li><li>Provide exceptional customer service and hospitality, managing difficult conversations as needed.</li><li>Represent Workplace Experience initiatives for the Phoenix market.</li><li>Develop and nurture vendor partnerships, focusing on cost savings and service optimization.</li><li>Manage contract negotiations for various business services.</li><li>Ensure vendor compliance with insurance and contractual documentation.</li><li>Oversee third-party vendor programs, including food delivery, events, transportation, and mail.</li><li>Confirm accurate billing and timely invoice processing for all business services.</li><li>Manage specific vendor engagements for decommissions, relocations, and events.</li><li>Identify and implement process improvements to enhance service delivery and operational efficiency.</li><li>Assist in developing and implementing strategic solutions for workplace experience challenges.</li><li>Assess technological and training needs for continuous improvement within Workplace Experience.</li><li>Actively participate in cross-departmental collaboration.</li><li>Assist other Workplace Experience Managers as needed.</li><li>Manage space allocation and tracking programs for facilities.</li><li>Ensure all activities adhere to established safety standards for all stakeholders.</li><li>Take initiative in managing space-related responsibilities during downtime.</li><li>Manage staff training, professional development, and performance evaluations, fostering a culture of continuous improvement.</li><li>Oversee the complete recruitment and hiring lifecycle for new team members.</li><li>Coordinate daily team activities, including scheduling, task assignment, and cross-training.</li><li>Set and track team and departmental deadlines to ensure timely objective completion.</li> <li>Ensure support provided by the team is efficient and consistent.</li> <li>Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.</li> <li>Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.</li> <li>Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.</li> </ul> What You'll Need: <ul> <li>Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.</li> <li>Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.</li> <li>Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.</li> <li>Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.</li> <li>In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.</li> <li>Extensive organizational skills with a strong inquisitive mindset.</li><li>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.</li> </ul>Why CBRE?<ul><li>When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.</li></ul>Applicant AI Use Disclosure<ul><li>We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.</li></ul>

Workplace Experience Manager (Phoenix, AZ)

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting and Event Management, and administrative office duties. The Manager will be responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do<ul><li> Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. </li><li> Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. </li><li> Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. </li><li> Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. </li><li> Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. </li><li> Develop vendor partnerships with the intention of cost-saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. </li><li> Oversee programs run by third-party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services are billed accurately. </li><li> Ensure support provided by the team is efficient and consistent. </li><li> Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. </li><li> Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. </li><li> Provide an events management service that includes the coordination of a range of events, ensuring the target audience is engaged and the message of the event is communicated properly. </li><li> Research and prepare site proposals based upon meeting requirements, as well as coordinate with landlord and required facilities-related third parties to support events. </li><li> Participate in event follow-up, including preparation and distribution of post-event surveys, tracking of expenses for final budgets, and appropriate archiving of event and meeting-related materials. </li><li> Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement efforts. </li><li> Train and coach the Associate, Corporate Events, and Freelance staff to ensure that all internal and external programs and related materials present the brand consistently and follow the client's graphic standards, as well as serve as a consultant and mentor to administrative assistants who have event planning responsibility. </li><li> This is not a comprehensive list of job requirements, and additional tasks may be included. </li></ul> What You'll Need<ul><li> Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. </li><li> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </li><li> Bachelor's degree preferred with 3 to 5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. </li><li> People management and leadership experience is preferred, including recruitment, training, development, mentoring, and appraising. </li><li> Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. </li><li> Leadership skills to motivate the team and impact the quality, efficiency, and effectiveness of the job discipline and department. </li><li> In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook. </li><li> Extensive organizational skills with a strong inquisitive mindset. </li></ul> Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Workplace Experience Manager - Sunnyvale, CA

About the Role: As a key member of the Workplace Experience team, you will lead initiatives that support the physical, mental, and professional well-being of our client's workforce. In this role, you will oversee a small team and manage the end-to-end execution of health and wellness projects. By maintaining strong stakeholder communication and managing daily program operations, you will ensure all goals are met according to established KPI and SLA benchmarks What You'll Do:<ul><li>Assist with the project lifecycle, from defining the scope of work and milestones to post-launch evaluation, ensuring projects are delivered on time and within budget. </li><li>Oversee daily operations and provide direct mentorship to one team member; handle performance coaching, goal setting, and support the recruiting process as needed. </li><li>Contribute to the team's project ecosystem in Asana, utilizing task tracking and workload modeling to ensure team resources are synchronized and deadlines are met. </li><li>Identify and resolve operational bottlenecks by implementing best practices that improve team efficiency and streamline cross-functional collaboration. </li><li>Leverage AI to analyze complex datasets and deliver actionable insights to clients. </li><li>Act as a key point of contact for internal stakeholders and vendors, maintaining professional relationships to ensure smooth program integration. </li><li>Aid in the preparation of project data for Quarterly Business Reviews (QBRs), synthesizing milestones into clear summaries that highlight project success and impact. </li><li>Review key performance indicators (KPIs) and project health to provide operational transparency and support data-driven decisions. </li><li>Create and maintain SOPs and training materials to assist in onboarding and ensure consistent administrative standards across the team. </li><li>Maintain responsibility for team performance, demonstrating the ability to balance project coordination with hands-on support to meet client needs. </li><li>Ability to work in a fast-paced environment and in ambiguity; highly adaptable and flexible. </li><li>Act as a primary liaison for client contacts, expertly navigating schedule changes while ensuring team alignment through detailed note-taking and proactive updates. </li><li>Responsible for overall performance and excellence of the client's workplace program. To that end, other duties not outlined in this job description may be assigned. </li></ul>

Workplace Experience Project Supervisor - Mountain View, CA

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: &bull; Receive and direct incoming calls to appropriate personnel and voicemail. &bull; Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols. &bull; Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed. &bull; Perform general clerical duties including distributing office faxes and packages and ordering office supplies. &bull; Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc. &bull; Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. &bull; Impact through clearly defined duties, methods, and tasks are described in detail. &bull; Deliver own output by following defined procedures and processes under close supervision and guidance. What You'll Need: &bull; Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. &bull; High School Diploma or GED with up to 2 years of job-related experience. &bull; Ability to follow basic work routines and standards in the application of work. &bull; Communication skills to exchange straightforward information. &bull; Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. &bull; Strong organizational skills with an inquisitive mindset. &bull; Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Workplace Experience Receptionist

About the Role As a CBRE Receptionist, you will serve as the primary point of contact and the welcoming face of our office, playing a vital role in creating a professional and seamless environment for clients, visitors, and employees. This position is an integral part of the Workplace Experience function, dedicated to delivering world-class customer service and supporting the administrative needs of a designated building. You will contribute to an elevated guest experience, particularly for our international visitors, and ensure the smooth daily operation of the reception area. What You'll Do<ul><li>Greet clients, applicants, and visitors warmly upon arrival, ensuring a positive first impression.</li><li>Issue visitor passes, manage parking validations, and meticulously follow security protocols to maintain a safe and secure environment.</li><li>Receive and efficiently direct incoming calls to the appropriate personnel or voicemail, managing a multi-line phone system.</li><li>Schedule and prepare meeting and conference rooms, including room setup, coordinating catering orders, and securing necessary technological equipment.</li><li>Request building and housekeeping services as needed to ensure meeting spaces and common areas are well-maintained.</li><li>Perform general clerical duties, including distributing office faxes and packages, and ordering office supplies to maintain inventory.</li><li>Arrange hospitality services for guests, such as transportation, event tickets, and reservations, to ensure a comfortable and elevated experience.</li><li>Utilize existing procedures to resolve straightforward problems, demonstrating good judgment within defined parameters.</li><li>Cross-train as needed to support various administrative functions and contribute to overall team efficiency.</li><li>Impact through clearly defined duties, methods, and tasks are described in detail. </li><li>Deliver own output by following defined procedures and processes under close supervision and guidance.</li></ul>What You'll Need: <ul><li>High School Diploma or GED with up to 1 years of job-related experience. </li><li>Ability to follow basic work routines and standards in the application of work. </li><li>Communication skills to exchange straightforward information. </li><li>Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. </li><li>Strong organizational skills with an inquisitive mindset. </li><li>Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.</li><li>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. </li></ul>Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About the Role: As a CBRE Workplace Experience Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: <ul><li> Receive and direct incoming calls to appropriate personnel and voicemail. </li><li> Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols. </li><li> Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed. </li><li> Perform general clerical duties including distributing office faxes and packages and ordering office supplies. </li><li> Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc. </li><li> Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. </li><li> Impact through clearly defined duties, methods, and tasks are described in detail. </li><li> Deliver own output by following defined procedures and processes under close supervision and guidance. </li></ul>

About the Role: As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do:<ul><li>Receive and direct incoming calls to appropriate personnel and voicemail. Make a memorable first impression by answering the telephone in a professional manner.</li><li>Greet clients, applicants, and visitors upon arrival with a friendly and welcoming demeanor and escort visitors to the proper location. Issue visitor passes and follow security protocols serving as the first point of contact for all those entering the facility.</li><li>Schedule and prepare meeting and conference rooms. This includes room setup and reset, pre-checking meeting rooms and event spaces and request building and housekeeping services as needed.</li><li>Perform general clerical duties including distributing office mail and packages and ordering office supplies.</li><li>Track incoming and outgoing packages, mail, and freight deliveries and arrange courier or messenger service as needed.</li><li>Arrange hospitality services for guests such as transportation, tickets, reservations, etc.</li><li>Use existing procedures to solve problems while exercising discretion.</li><li>Positively impact hospitality initiatives through execution of clearly defined duties and SOPs.</li><li>Deliver strong and consistent performance by following defined procedures and processes under close supervision and guidance.</li></ul>

Workplace Experience Receptionist - Houston, TX

Elevate Your Career with CBRE - Join a Fortune 500 Leader! If you are ready to make a difference and be part of one of the world's most admired and sustainability-focused companies, CBRE is the right place for you. Why Choose CBRE? <ul> <li> Unbeatable Perks: Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave. </li> <li> Comprehensive Benefits: Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions. </li> <li> Inspiring Work Environment: Experience an innovative work environment that focuses on the culture of growth, collaboration and communication. </li> </ul> Don't miss out on this opportunity to develop and thrive in your career. Apply today and be part of something extraordinary! Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. About the Role: As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: <ul> <li>Receive and direct incoming calls to appropriate personnel and voicemail.</li> <li>Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.</li> <li>Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.</li> <li>Perform general clerical duties including distributing office faxes and packages and ordering office supplies.</li> <li>Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.</li> <li>Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.</li> <li>Impact through clearly defined duties, methods, and tasks are described in detail.</li> <li>Deliver own output by following defined procedures and processes under close supervision and guidance.</li> </ul> What You'll Need: <ul> <li>High School Diploma or GED with up to 2 years of job-related experience.</li> <li>Ability to follow basic work routines and standards in the application of work.</li> <li>Communication skills to exchange straightforward information.</li> <li>Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.</li> <li>Strong organizational skills with an inquisitive mindset.</li> <li>Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.</li> </ul>

Workplace Experience Receptionist - Milpitas CA

Workplace Experience Receptionist - Redmond WA

About the Role As a CBRE Workplace Experience Sr. Coordinator, you will be a pivotal member of the Workplace Experience function, dedicated to delivering a world-class customer service experience to all employees and guests within a designated building. This role is at the forefront of creating a welcoming, efficient, and productive environment, acting as a cultural ambassador and service leader. What You'll Do <ul><li>Serve as the primary point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor. Manage visitor and parking pass issuance, ensuring strict adherence to security protocols, and escort guests to their proper locations. Answer telephones professionally, making a memorable first impression. </li><li>Provide comprehensive support for the team, including managing office supplies, coordinating meetings, and ensuring equipment care. Handle janitorial or maintenance work orders as needed, addressing issues with vendors or staff promptly. </li><li>Proactively recognize and solve typical and atypical problems within your work area, evaluating and selecting solutions from established options without immediate supervisory approval. Escalate inquiries or complaints from employees, guests, and co-workers to appropriate parties when necessary. </li><li>Assist in setting up meeting rooms and video conference calls. Arrange and confirm recreational, dining, and business activities on behalf of requestors. </li><li>Create customized client materials that consistently follow brand guidelines. Strictly follow property-specific security and emergency procedures, notifying appropriate parties to ensure the safety and well-being of all individuals in the building. </li><li>Maintain office amenities and ensure common areas are well-organized and presentable. </li><li>Impact team through the quality of the services or information provided. </li><li>Follow standardized procedures and practices and receives regular but moderate supervision and guidance. </li></ul>What You'll Need: <ul><li>High School Diploma or GED with 3-5 years of job-related experience. </li><li>An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. </li><li>Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. </li><li>Ability to explain detailed and complicated information within the team in a clear and concise manner. </li><li>Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. </li><li>Strong organizational skills with a robust inquisitive mindset. </li><li>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. </li></ul>Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Workplace Experience Senior Coordinator

About the Role: As a CBRE Workplace Experience Senior Coordinator, you will be instrumental in cultivating a world-class customer service experience for all employees and guests within a designated facility. This role is a core component of the Workplace Experience function, dedicated to providing exceptional service and fostering a welcoming environment for clients and visitors alike. What You'll Do:<ul><li>Serve as the primary point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.</li><li>Manage the issuance of visitor and parking passes, strictly adhering to all established security protocols.</li><li>Professionally escort visitors to their appropriate destinations within the building.</li><li>Create a memorable first impression by answering telephone calls in a professional and courteous manner.</li><li>Arrange and confirm recreational, dining, and business activities on behalf of requestors, ensuring seamless execution.</li><li>Oversee and manage janitorial or maintenance work orders, addressing issues promptly with vendors or internal staff as required.</li><li>Effectively escalate inquiries or complaints from employees, guests, and co-workers to the appropriate channels.</li><li>Provide comprehensive support to the team, including office supply management, coordination of meetings, and ensuring the proper care of equipment.</li><li>Develop customized client materials that consistently align with brand guidelines.</li><li>Adhere strictly to property-specific security and emergency procedures, notifying relevant parties to ensure the safety and well-being of all building occupants.</li><li>Proactively identify and resolve typical and atypical problems within your area of work without requiring supervisory approval.</li><li>Evaluate and select optimal solutions from established options to address operational challenges.</li><li>Organize and manage events and client event spaces, delivering "white glove" services, and providing support for event planning and execution.</li><li>Support catering operations for events, efficiently resetting meeting rooms, and ensuring adequate restocking of supplies.</li><li>Impact team through the quality of the services or information provided.</li><li>Follow standardized procedures and practices and receives regular but moderate supervision and guidance.</li></ul> What You'll Need: <ul> <li>High School Diploma or GED with 3-4 years of job-related experience.</li> <li>An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.</li> <li>Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.</li> <li>Ability to explain detailed and complicated information within the team in a clear and concise manner.</li> <li>Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.</li> <li>Strong organizational skills with a robust inquisitive mindset.</li><li>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.</li></ul>Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Workplace Experience Senior Coordinator - San Francisco, CA

About the Role As a CBRE Workplace Experience Supervisor, you will play a pivotal role in ensuring a world-class customer service experience for clients and visitors within a designated building on a vibrant campus. You will be responsible for supervising a dedicated team that oversees the seamless delivery of comprehensive workplace experience services. This role is integral to fostering an environment where employees and guests feel welcomed, supported, and engaged, contributing to the overall success and positive perception of the workplace. While based at one specific building, this role operates within a larger campus environment of 13 buildings. What You'll Do<ul><li>Coordinate and manage the daily activities of the Workplace Experience team, including establishing work schedules, assigning tasks, and facilitating cross-training to ensure comprehensive coverage and skill development.</li><li>Supervise and lead a team of three direct reports: a Receptionist/Office Coordinator, a Shipper/Receiver, and an Event Coordinator.</li><li>Establish new techniques and implement best practices to ensure the team consistently meets its objectives and delivers exceptional service.</li><li>Oversee a wide range of employee services, including supporting wellness centers, managing scheduling, and coordinating vendors.</li><li>Manage and prioritize internal ticketing systems for work orders, ensuring timely resolution and high standards of facility upkeep.</li><li>Coordinate and execute numerous event setups, managing logistics, vendor coordination, and ensuring smooth event delivery.</li><li>Handle mailroom responsibilities, ensuring efficient processing and distribution.</li><li>Address and resolve complex problems, identifying appropriate solutions to accomplish team and customer objectives.</li><li>Support the operational aspects of the facilities, ensuring a safe, secure, and efficiently managed environment.</li><li>Maintain accurate records of costs incurred by workplace team activities and review invoices as needed.</li><li>Develop and maintain strategic vendor partnerships with a focus on cost-saving initiatives and assist with contract negotiations.</li><li>Confirm that all vendors possess current proof of insurance and necessary contractual documentation.</li><li>Serve as a primary point of contact, responding promptly and professionally to customer requests and complaints related to experience services.</li><li>Approve client materials, ensuring strict adherence to brand guidelines and maintaining the integrity of databases and digital tools associated with service delivery.</li><li>Deliver a world-class orientation experience to new employees, setting a positive tone for their journey with the company.</li><li>Consistently enforce safety standards with employees, clients, and vendors, promoting a secure workplace environment.</li><li>Assist in the completion and ongoing maintenance of the Service Business Continuity plan.</li><li>Has a direct impact on the team objectives as well as the objectives of related teams.</li><li>Ensure personal and team outcomes have a positive impact on customer objectives.</li><li>Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.</li></ul> What You'll Need: <ul> <li>High School Diploma or GED with 3+ years of supervisory-related experience.</li> <li>In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.</li> <li>Requires the ability to explain complex concepts or sensitive information.</li> <li>Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.</li> <li>Excellent organizational skills with a master-level inquisitive mindset.</li><li>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. </li></ul>Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Workplace Experience Supervisor

" Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience " About the Role: As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do:<ul><li>Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.</li><li>Maintain records of costs incurred by workplace team activities. Review invoices as needed.</li><li>Respond to customer requests and complaints about the experience services department.</li><li>Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.</li><li>Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.</li><li>Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.</li><li>Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.</li><li>Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.</li><li>May establish new techniques to ensure the team is able to meet its objectives.</li><li>Has a direct impact on the team objectives as well as the objectives of related teams.</li><li>Ensure personal and team outcomes have a positive impact on customer objectives.</li><li>Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.</li></ul>

Workplace Experience Supervisor - New York City, NY

About the Role: As a CBRE Workplace Experience Director, you will oversee the department responsible for the delivery of all workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. They are responsible for providing world-class customer service to the clients and visitors. This role is onsite in New York City, NY. What You'll Do: <ul> <li> Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. </li> <li> Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. </li> <li> Develop and oversee all operating and administrative policies and procedures. Align with the client's business needs, goals, and objectives. Review and contribute to clients' strategic plans and staffing needs. This includes employee recruitment, performance management, engagement, development, and financials. </li> <li> Responsible for revenue and expense management for the assigned property. Establish savings goals and create action plans to improve financial position. Create and manage the budget. </li> <li> Develop and maintain vendor partnerships with the intention of cost-saving efforts. </li> <li> Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Monitor key service delivery metrics. </li> <li> Review and audit the Service Business Continuity plan. Always follow safety standards. </li> <li> Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. </li> <li> Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department. </li> <li> Significantly improves and changes existing methods, processes, and standards within job discipline. </li> </ul> What You'll Need: <ul> <li> HS Diploma or GED required. </li> <li> Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. </li> <li> Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. </li> <li> Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. </li> <li> Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function. </li> <li> In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. </li> <li> Expert organizational skills and an advanced inquisitive mindset. </li><li> Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future </li> </ul>

Workplace Services Director - New York City, NY

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a CBRE Technical Coordinator, you will assist with engineering operations alongside a team of technicians, vendors, and subcontractors. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What You'll Do: <ul><li> Comply with all applicable codes, regulations, governmental agency, and company directives related to building operations and work safety. </li><li> Review work orders and resolve issues. </li><li> Consult with clients to schedule preventive maintenance and other downtime to minimize business interruption and inconvenience. </li><li> Assist with implementing a preventive maintenance program to ensure that building machinery and systems meet or exceed their rated life. </li><li> Determine that work is complete, equipment is fully functional and client space is in prime working condition. </li><li> Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. </li><li> Impact through clearly defined duties, methods, and tasks are described in detail. </li><li> Deliver own output by following defined procedures and processes under close supervision and guidance. </li></ul> What You'll Need: <ul><li> High School Diploma or GED with up to 2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Certifications/licenses as may be required by local or state </li><li> jurisdictions. </li><li> Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more. </li><li> Ability to follow basic work routines and standards in the application of work. </li><li> Communication skills to exchange straightforward information. </li><li> Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. </li><li> Strong organizational skills with an inquisitive mindset. </li><li> Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. </li></ul> Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

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