DescriptionOn-site in Augusta, ME Top 3 Skills: 1 to 3 years of experience in a similar roleExperience with Windows OSMust have strong written and verbal communication skills Job Description: Provides technical assistance, support, and advice to end users for hardware, software, and systems.Provides hands-on technical assistance to business and technical users.Investigates and resolves computer software and hardware problems of users.Serves as a contact for level 1 support.Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.Determines whether problem is caused by hardware, software, or system.Answers questions, applying knowledge of computer software, hardware, systems, and procedures.Talks with technical and non-technical co-workers to research problem and find solution.Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.Experienced with a variety of call-tracking software and systems.Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.Follow quality standards and displays strong customer service skills.Ability to work in a team environment.Complete assigned tasks.Strong communication skills; both written and spoken.SkillsHelp desk support, Help desk, Service desk, Windows OS, Troubleshooting, Customer service, Phone support, Technical supportTop Skills DetailsHelp desk support,Help desk,Service desk,Windows OSAdditional Skills &amp; Qualificationso  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: §  Medical, dental &amp; vision §  Critical Illness, Accident, and Hospital §  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available §  Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) §  Short and long-term disability §  Health Spending Account (HSA) §  Transportation benefits §  Employee Assistance Program §  Time Off/Leave (PTO, Vacation or Sick Leave)  Experience LevelIntermediate Level

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Help Desk Analyst

Description TEKsystems is seeking a Help Desk Analyst for one of our clients based in Cleveland, Ohio. This candidate must reside in the Cleveland area as they will be asked to come on-site for the first couple days of the position. The help desk analyst provides service desk phone support as a single point of contact to resolve IT hardware, software, telecommunications, performance, and educational-related issues efficiently. Ensures that users remain productive and focused on their business and operational objectives. Handles a variety of technical inquiries across different platforms and remote access services. Provides primary phone support and assists with secondary tasks as assigned. Acts as a liaison between users and internal support teams to ensure proper issue resolution. Adheres to standard operating procedures and upholds the organization’s mission, vision, values, and customer service standards. Skills<ul><li>Help desk and phone support</li><li>Customer service</li><li>Troubleshooting and technical support</li><li>Service desk operations</li><li>Communication and interpersonal skills</li><li>Proficiency with office productivity software and directory services</li></ul>Top Skills Details<ul><li>Help desk support</li><li>Customer service mindset</li><li>Problem resolution</li></ul>Additional Skills &amp; Qualifications<ul><li>Communicates clearly and effectively to minimize disruption and management overhead.</li><li>Demonstrates the ability to understand the business impact of incidents and contributes to mitigating them.</li><li>Exhibits a strong customer service mentality and active listening skills.</li><li>Problem-solving mindset with a focus on resolution.</li><li>Knowledge of network infrastructures, remote access, and mobile devices.</li><li>Proficiency in office and productivity software, as well as familiarity with clinical or specialized applications.</li><li>Understanding of basic security and compliance policies.</li><li>IT-related training or certifications are a plus.</li><li>Minimum of an associate degree required.</li></ul>Experience Level Entry Level

DescriptionOur client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1700+ users with issues involving Windows 10/11, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document management. ISM (Ivanti Service Manager) is the ticketing system. Candidates must have a great combination of excellent customer service and strong technical troubleshooting.Candidates must have strong experience supporting Windows, Active Directory, MS Office, mobile devices, Citrix, and VPN issues.Any legal experience or experience supporting a document management system is a big plus.Candidates should have experience taking the initial call from end users (when the end user is most irritated). The first 5-6 months you will be onsite every day. Then it will be a hybrid of 3 days in the office and 2 days remote. It is a 12 months + consulting assignment. The shifts available is Monday – Friday, 11 am - 7 pm.SkillsHelp desk, Service desk, Customer service, Windows 10, Active directory, Microsoft Office, MS Word, Citrix, VPN, document management systems, iManageTop Skills DetailsHelp desk,Service desk,Customer service,Windows 10,Active directory,Microsoft Office,MS Word,Citrix,VPNAdditional Skills &amp; QualificationsCandidates must have excellent communication skills and have excellent customer service skills.Experience LevelExpert Level. Prior law firm experience is required.

Description
					As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to problems to ensure that service is restored as soon as possible. You will work with a Team including both Phone and Software communications and tracking of ticket issues.
					Skills
					Help desk support, migration, intune, Customer service, Troubleshooting, Help desk, Phone support
					Top Skills Details
					Help desk support,migration,intune,Customer service,Troubleshooting,Help desk,Phone support
					Additional Skills &amp; Qualifications
					2-3 years of support/migration experience.
Self Starter

Technical Responsibility 
•	Experience with working from home and remote support. 
•	Troubleshooting incidents and restoring service as soon as possible
•	Installing and configuring computer networks
•	Planning and implementing network security measures
•	Monitoring network performance and troubleshooting issues.
•	Liaising with vendors and other IT personnel for problem resolution
•	Documenting tickets within Freshdesk (Help Desk system) and providing regular status updates to multiple stakeholders.
•	Able to multitask and make priority decisions is a fast-working environment.
•	Computer hardware installations, relocations, service and repair.
•	Provide systems access to remote Users/customers.
•	Provide appropriate and timely service and support to all customers.
•	Ensure that a timely equipment ordering process is established and followed.
•	Ensure that an adequate equipment inventory is maintained.
•	Responsible for creating/changing User Accounts, Mailboxes, Teams, Intune, and Active Directory in certain instances only.

Software products services and support
For the following software products: 
•	Helpdesk software – Freshdesk.
•	Desktop environment - Windows 10/11
•	MS Intune.
•	O365 – Teams / SharePoint.
•	RDP – Cloud remote experience.
•	MS Azure.
•	GOTOASSIST – Remote.
•	Sabre GDS.- a plus.
•	Apollo by Galileo GDS. – a plus.

Qualifications required.
•	Knowledge of the travel industry is an asset.
•	Comfortable working in a computerized environment and mastering the software of the MS Office suite.
•	Work from home 90% - Travel 10%
•	Sense of organization and management of priorities. 
•	Customer service approach.
•	Sense of autonomy and initiative.
•	Judgment, maturity, and discretion.
•	Sense of analysis, good judgment, and a spirit of synthesis.
					Experience Level
					Entry Level

Help Desk Support

DescriptionOur team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space. Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will: - Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.- Escalates complex problems to higher tiers as required.- Documents all customer interactions within a ticketing system. Additional Skills &amp; Qualifications:This candidate is required to obtain a Security Clearance and/or have an active Secret Security Clearance. ***Must have one of the following active certifications: CompTIA - A+/Net+/Sec+.***- Past DOD experience will be a plus.- Communication, ability to work well with a team will be very important for this position.- Intellectual curiosity, agents who come in wanting to learn will prosper- Transitioning veterans and Military spouses have had tremendous success in the organization.

DescriptionLevel 1 helpdesk. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They will follow up with customers to ensure calls are resolved and closed promptly. They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently. Skillshelp desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, service now, software troubleshooting, hardware troubleshooting, Windows 10, sql queries, five9, Windows Top Skills Detailshelp desk support,help desk,troubleshooting,customer service,support,ticketing system,phone support,technical support,office 365,servicenow,software troubleshooting,hardware troubleshooting,Windows 10

Help Desk Support Representative

The Help Desk Representative will be located in Ann Arbor, MI, providing effective, live, Level 1 support. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly. This team handles the &quot;Tech 911&quot; call for all domestic and international issues. They are a 24/7 call center that utilizes the chat/email/call in functions. They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently. Top Skills:-2+ years of help desk experience (enterprise help desk experience preferred)-Experience with remote support tools-Software/Hardware Troubleshooting-ServiceNow Ticketing System-Customer Service Exp Nice to Have:-4 year Bachelor’s Degree or equivalent professional experience-Five9 application support-Familiarity with basic networking (reading SQL queries)-Documentation (flow charts)-Presentation skills-Technically Savvy/Driven

Description<ul><li>Customer Service: Provide exceptional service to internal and external customers by being courteous, polite, and friendly.</li><li>Issue Resolution: Address customer issues immediately to determine support needs and resolution paths.</li><li>Knowledge Base Utilization: Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams.</li><li>Technical Support: Provide first-level technical support through email, telephone, ticketing system, and other channels.</li><li>Needs Assessment: Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes.</li><li>Documentation: Fully document resolutions and actions taken in the ITSM ticketing system.</li><li>Professionalism: Be punctual and ready to perform duties and assignments, whether working in the office or remotely.</li><li>Administrative Tasks: Complete timesheets, compliance training, and shift changes independently.</li></ul> Work Environment<ul><li>hybrid environment- 2 days in office</li><li>shift: 9 am ET- 6pm ET, 7-4, 11-8 shift --&gt; shifts will be given by necessity of the call center.</li><li>every 3-4 weeks, will be required to work a weekend shift </li><li>call center is open 24/7, including holidays</li></ul> Skillscall center, computers/customer service, troubleshooting, customer service, customer service skills, customer inquiries Additional Skills &amp; QualificationsMust have Skills:- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)- Strong verbal and written communication, Must be able to clearly communicate in English- Comfortable navigating on a computer- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat Preferred NOT REQUIRD- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)- salesforce or ServiceNow experience (think ticketing and resolution experience)

Help Desk Support Representative - $20/hr

TEKsystemsis searching for an experienced IT Helpdesk technician onsite Southfield, MI. This role will allow someone to grow with in the IT industry by gainingexperience working with a wide range of technologies. Our client is actively looking to find someone who is excited to be a part of is a growing company Position ResponsibilitiesThe specialist role provides a point of contact for technical assistance and support within our client’s organization    <ul><li>Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.</li><li>Utilizes knowledge management tools to help resolve client issues.</li><li>Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users. </li><li>Active Directory/Group Policy Support</li><li>Windows 10/11 support for end users  </li><li>Provide end-to-end IT support relating to hardware and software applications</li><li>This person will computer systems, hardware, or software, and will work with other Information</li><li>Technology areas to escalate and resolve problems, if necessary. </li><li>Document, develop and improve existing IT processes, and adhere to established standards and best practices. </li><li>Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards</li></ul> Position Requirements, 3+ year of the following:•      Windows Operating Systems experience •      Help Desk experience in an enterprise level company•      Active Directory and account management •      Office 365 Suite Support and VPN/AccessNetwork/Hardware SupportSkills:Troubleshooting,Hardware, Customer service, Technical support, Deployment, Desktop, Support,Imaging, Windows 10, Help desk, Troubleshooting hardware, O365, Windows, Office365, Mac, AppleExperience Level:Intermediate Level About TEKsystems:Eligibilityrequirements apply to some benefits and may depend on your job classificationand length of employment. Benefits are subject to change and may be subject tospecific elections, plan, or program terms.  If eligible, the benefitsavailable for this temporary role may include the following:·      Medical, dental &amp; vision ·      Critical Illness, Accident, and Hospital ·      401(k) Retirement Plan – Pre-tax and Rothpost-tax contributions available ·      Life Insurance (Voluntary Life &amp; AD&amp;Dfor the employee and dependents) ·      Short and long-term disability ·      Health Spending Account (HSA) ·      Transportation benefits ·      Employee Assistance Program ·      Time Off/Leave (PTO, Vacation or Sick Leave) We&#39;re partners in transformation.We help clients activate ideas and solutions to take advantage of a new worldof opportunity. We are a team of 80,000 strong, working with over 6,000clients, including 80% of the Fortune 500, across North America, Europe andAsia. As an industry leader in Technology Services, Talent Services, andreal-world application, we work with progressive leaders to drive change.That&#39;s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equalopportunity employer and will consider all applications without regards torace, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristicprotected by law

Help Desk Support Technician

Description3 day shift roles, 1 nightshift The IT Helpdesk Technician provides front-line support to staff by responding to technical inquiries, resolving hardware and software issues, and maintaining user satisfaction. This role is instrumental in supporting the institution’s mission of academic excellence and service. Key Responsibilities:•	Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.•	Diagnose and troubleshoot technical issues, including account access, software applications, and hardware malfunctions.•	Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.•	Escalate unresolved issues to appropriate IT staff or vendors, following established protocols.•	Maintain accurate records of support requests and resolutions in the ticketing system.•	Provide support for campus technology such as smart classrooms, lab environments, and audiovisual equipment.•	Assist with onboarding of new employees and students by setting up user accounts, email access, and basic IT orientation.•	Support campus events by providing technical setup and troubleshooting assistance.•	Contribute to the creation and updating of user guides, FAQs, and knowledgebase documentation.•	Demonstrate patience and cultural sensitivity in interactions with a diverse campus community. Additional Skills &amp; QualificationsRequired:•	Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.•	At least 1–2 years of technical support experience in a helpdesk or IT support role.•	Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts.•	Excellent verbal and written communication skills.•	Ability to work collaboratively in a team-oriented environment. Preferred:•	Bachelor’s degree in technology-related field.•	Familiarity with IT service management tools (e.g., Team Dynamics, Freshdesk).•	Experience supporting educational or academic environments.•	Understanding FERPA, HIPAA, and data privacy best practices.

Help Desk Technician

SkillsHelp desk, Help desk support, Troubleshooting, Support, Service desk, Technical support, certification and accreditationTop Skills DetailsHelp desk, Help desk support, Troubleshooting, Support, Service desk, Technical support Description-Preferably we would like folks local to the Columbus, OH area-hybrid shift, 3 days in office per week, but are willing to hire remote workers, if they are the best candidates. -Core business hours M-F (7a-4p or 8a-5p EDT).• Gather, record, and perform initial troubleshooting on customer technical issues via phone support.• Handle tickets coming in through the self-service portal and answer incoming chat requests.• Manage personal ticket load and ensure timely resolution.• Stay current with all products and services by attending trainings, meetings, and reading all provided documentation. - Customer service is key.- contact center or anywhere they did phone/email support is a plus.- Familiarity using ticketing system.. Ex: share well, ServiceNow, Spice works.- Filling out tickets and doing computer based application work.- Based on a Microsoft and Windows platform- Tech experience is a plus but not required.- Degree not required but one/two years of relevant experience or combination of education.

Description:This team is responsible for live support where they will be actively taking live inbound calls, emails and chats on a regular basis from internal eBay employees. Their number one priority is to offer a very high level of customer service while troubleshooting whatever technical issue the user may be having, usually by remote login into the internal eBay employees machine. Should they not have the ability to resolve the issue they will be able to escalate to L2 support but must be able to identify the issue. Ebay is mostly a Windows environment in Salt Lake, although this varies throughout their different locations. We are looking at about 60% Windows support for this team along with 40% Mac Support. The successful candidate will have knowledge of Windows 7 or above along with along with Microsoft Office, Outlook, and strong troubleshooting capabilities. They must possess an excellent level of customer service having to ability to give the end users within eBay a very warm and welcoming feeling. The customer service portion of this job is most important with their technical abilities coming in a close second. eBay has hundreds of different proprietary applications that they will need to learn but would very unlikely had any previous experience with. Training will be provided on any application they are not familiar with. A solid level of experience within technology support (~1 year) along with the passion to continue to be faced with a new challenge is something we are seeking in these candidates. Any previous experience with Mac devices, tablets and mobile devices will all be a plus. Ideally we are looking for someone with at least a year of technical support experience but don’t rule out candidates who may have less, or simply an education for these roles. SkillsHelp desk support, Customer service, Windows 10, macOS Additional Skills &amp; QualificationsTechnical Operations Support: This team is responsible for live support where they will be actively taking live inbound calls, emails and chats on a regular basis from internal eBay employees. Their number one priority is to offer a very high level of customer service. Experience LevelEntry Level

TEKsystems is seeking a Tier 1 help desk technician for one of our clients based out of Columbus, Ohio. This position has an on-site component, so the candidate must be willing to commute to Columbus.<h4>Must Have:</h4><ul><li>Minimum 1 year of IT support or service desk experience, including professional work, internships, academic projects, or coursework.</li><li>Associate degree (or equivalent relevant experience).</li><li>Availability to work daytime and evening shifts during the week, with some weekend hours included.</li></ul><h4>Nice to Have:</h4><ul><li>Strong verbal communication skills with the ability to resolve complex customer issues efficiently.</li><li>Ability to manage challenging customer interactions professionally.</li><li>Familiarity with general office applications and internet navigation.</li><li>Relevant industry certifications.</li></ul><h3>Job Description</h3><h4>Summary:</h4>The Service Desk role focuses on delivering high-quality technical support and assistance for computer systems, hardware, and software. Responsibilities include responding to inquiries, diagnosing technical issues, troubleshooting, and implementing solutions. The role requires timely and accurate problem resolution through phone or instant messaging interactions, ensuring excellent customer service at all times. <h3>Duties &amp; Responsibilities:</h3><ul><li>Provide exceptional service and build relationships with colleagues.</li><li>Work both independently and collaboratively to meet and exceed established goals (such as call handling time, availability, and quality targets).</li><li>Stay up to date with organizational products, services, technology, and procedures.</li><li>Maintain detailed documentation to support customer needs effectively.</li><li>Ensure all case notes are recorded properly for internal reference and future troubleshooting.</li><li>Follow up with customers to confirm issue resolution.</li><li>Contribute to service desk improvement initiatives.</li><li>Collaborate with internal support teams to enhance overall service quality.</li><li>Perform other duties as assigned.</li></ul><h3>Skills &amp; Qualifications</h3><ul><li>Helpdesk support</li><li>Troubleshooting</li><li>Customer service</li><li>Technical problem-solving</li><li>Communication and documentation</li></ul>

TEKsystems is looking for a Helpdesk that will be with one of our great clients here in the Flint, MI area. They offer great training, stability, growth and more.  See the top skills below... <ol><li>1-3 years of Service Desk Support</li><li>Experience with ServiceNow</li><li>2-3 years Active Directory, Office 365 and Windows 10/11</li></ol> Description:Our client is looking for a Service Desk that will provide phone support. They will be receiving 15-30 calls daily. This includes but is not limited to handling fixes over the phone, remote into machines, troubleshooting software, password resets, etc.. Looking for somebody that is eager to learn and grow and be apart of a collaborative team. They will be using a formalized ticketing systems as well.&#39; o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental &amp; vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributionsavailable §life Insurance (Voluntary Life &amp; AD&amp;D for the employee anddependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) <h4>If you are interested in this role please apply!</h4>

Helpdesk

TEKsystems is looking for a Helpdesk that will be with one of our great clients here in the Columbus, OH area. They offer great training, stability, growth and more.  See the top skills below... <ol><li>2-3 years of Service Desk Support</li><li>Experience with ServiceNow</li><li>2-3 years Active Directory, Office 365 and Windows 10/11</li></ol> Description:Our client is looking for a Service Desk that will provide phone support. They will be receiving 15-30 calls daily. This includes but is not limited to handling fixes over the phone, remote into machines, troubleshooting software, password resets, etc.. Looking for somebody that is eager to learn and grow and be apart of a collaborative team. They will be using a formalized ticketing systems as well.&#39; o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental &amp; vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributionsavailable §life Insurance (Voluntary Life &amp; AD&amp;D for the employee anddependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) <h4>If you are interested in this role please apply!</h4>

DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, TroubleshootingTop Skills DetailsWindows 10,Windows 7,call center support, Troubleshooting

Helpdesk Support Specialist

DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, TroubleshootingTop Skills DetailsWindows 10,Windows 7,call center support, TroubleshootingAdditional Skills &amp; QualificationsExperience LevelEntry Level

DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, TroubleshootingTop Skills DetailsWindows 10,Windows 7,call center support, Troubleshooting Experience LevelEntry Level

Helpdesk Support Technician

Our Client is seeking a Help Desk Agent who will provide professional and courteous customer service to users regarding their Network connectivity and Extranet Support. This position requires 24/7 availability and the ability to provide customers with timely accurate and efficient technical support. Responsibilities Include: - Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues. - Troubleshooting and Point-Of-Sale hardware software and/or network connectivity issues. - Supporting Credit Card Settlement System and inquiries concerning credit card batch totals and reconciliation. - Maintain appropriate paperwork and records required to meet established job performance targets. - Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role. Position Requirements: - 1 or more years of Information Systems Help Desk / Support experience - Knowledge of communication devices/methods such as Broadband VSAT and DSL - Intermediate knowledge of all Microsoft Office software applications - Intermediate knowledge of computer DSL and VSAT hardware - High School Diploma or GED equivalent - Willing and able to be available for any current shift including overnight 8pm to 8am evenings weekends and holidays To be considered, email resumes in the MS Word format with desired all-inclusive, W2 hourly contract rate to work 5 days onsite in Houston. Pre-employment background check and drug test will be administered upon candidate&#39;s offer acceptance.

Helpdesk Technician

Must reside in the Topeka KS areaOnce up to speed after training will work remote from home 4 days a week and onsite 1 day a week.Will consider entry level candidates with IT degree or IT certifications. Description:Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Edge, Adobe Reader, VPN connectivity, Citrix, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering quality customer service.· With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.· Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions.· Resolves a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.· Follows policies and procedure to ensure corporate data security.· Executes and enforces user access guidelines and procedures.· Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.· Responds positively and promptly to coworker requests for assistance.· Participates in assigned projects, contributing to their accurate and timely completion.· Communicates effectively with all levels of employees, both technical and non-technical. Skills:helpdesk, service desk Additional Skills &amp; Qualifications:Prefer CompTIA A+ or Net + certifications. Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills preferred. Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting.Potential candidates will be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. Valid driver&#39;s license required.This is a Monday through Friday position. Hours vary from 6:30a-5:00p (working eight-hour shift to cover core work hours).Candidates should be located within 30-45 minute commute of Topeka. Candidate will need to have access to a reliable internet connection in order to work remote.Majority of the support provided by this candidate will be over the phone remotely. This job is performed with little supervision and REQUIRES the candidate to work independently, multi-task and prioritize workload accordingly.Must be detail oriented and candidate must be able to effectively communicate with all levels of employees, including technical and non-technical in a timely manner. Candidate should have proficient keyboarding skills with little to no errors

Join a large behavorial &amp; mental health services organization here in the Metro area! Job Description<ul><li>Answering 75-100 existing patient&#39;s calls/day.</li><li>Will be scheduling returning appointments over the phone.</li><li>Make occasional outbound calls for follow up purposes.</li><li>Schedule &amp; educate patients on behavioral health services available within local offices.</li><li>Process internal &amp; external referrals.</li><li>Verify &amp; update patient demographic Information.</li><li>Address patient complaints &amp; concerns and escalate to management when appropriate.</li></ul>Main Position Details:Start: 5/12Pay: $20.00/HrSchedule: Shown below.Location: Openings available in Chaska, Maple Grove, &amp; Cottage Grove. Will train in Arden Hills on the first day.Duration: 9 Month ContractAvailable Schedule Options (Able to choose your schedule):<ul><li>Monday - Friday from 8:00am - 4:30pm</li><li>Monday - Friday from 9:00am - 5:30pm</li><li>Monday - Friday from 10:00am - 6:30pm</li><li>Monday - Thursday from 8:00am - 6:30pm</li></ul>Additional Skills &amp; Qualifications<ul><li>Prior customer service experience, preferably in an office setting.</li><li>Call center experience is preferred</li><li>Healthcare experience is a plus!</li></ul>#centralpriority25

Hiring Now: Medical Scheduler

We are seeking Home Equity Processors to join our reputable Credit Union&#39;s Lending Team! Location: Troy, MI (near Somerset Mall)Pay Rate: Negotiable! Please apply today to review your resume. DescriptionHours: Monday through Friday 8:30am to 5pm with 30 minute lunchThese individuals will be doing full cycle home equity processing. Responsible for:- Managing 25 to 30 files per person (once fully trained)- Processing home equity loans from start to finish- Reviewing income information (ie. Pay stubs)- Ordering appraisals if needed- Ordering flood certification- Gathering payoff information - Reviewing mortgagee clause- Preparing files for closing and sending to underwriting- Arrange closing Additional Skills &amp; QualificationsMUST HAVE:- At least 1 to 2 years full cycle mortgage or home equity PROCESSING experience. If you have a combination of processing and underwriting, we will consider.- Willingness to learn - the processing experience is still very manual. - High member contact - this role has a big customer service focus to it. must be willing to talk to the member throughout the process- One team approach - be willing to help each other out. someone who wants to individually process their loans will not work. <ul><li>You must be willing to help each other out to decrease the pipeline.</li></ul>Nice to Have:- direct or indirect lending experience- credit union or banking experience- Semitar or encompass experience Benefits: Yes Experience LevelIntermediate Level

Home Equity Loan Processor

We are seeking Home Equity Processors to join our reputable Credit Union&#39;s Lending Team! Location: Troy, MI (near Somerset Mall)Pay Rate: Negotiable! Please apply today to review your resume. DescriptionHours: Monday through Friday 8:30am to 5pm with 30 minute lunchThese individuals will be doing full cycle home equity processing. *Home equity processing is more complex than mortgage processing. Responsible for:- Managing 25 to 30 files per person (once fully trained)- Processing home equity loans from start to finish- Reviewing income information (ie. Pay stubs)- Ordering appraisals if needed- Ordering flood certification- Gathering payoff information - Reviewing mortgagee clause- Preparing files for closing and sending to underwriting- Arrange closing Additional Skills &amp; QualificationsMUST HAVE:- At least 1 to 2 years full cycle mortgage or home equity PROCESSING experience. If you have a combination of processing and underwriting, we will consider.- Willingness to learn - the processing experience is still very manual. - High member contact - this role has a big customer service focus to it. must be willing to talk to the member throughout the process- One team approach - be willing to help each other out. someone who wants to individually process their loans will not work. <ul><li>You must be willing to help each other out to decrease the pipeline.</li></ul>Nice to Have:- direct or indirect lending experience- credit union or banking experience- Semitar or encompass experience Benefits: Yes Experience LevelIntermediate Level

Seeking Home Equity Processors to join our Lending Team. These positions are contract roles until the end of the year, with the potential for extension or conversion to full-time employment if openings arise. As a Home Equity Processor, you will be responsible for the full cycle of home equity loan processing, which is simpler than mortgage processing. Your duties will include: <ul><li>Managing 25 to 30 files per person once fully trained.</li><li>Processing home equity loans from start to finish.</li><li>Reviewing income information (e.g., pay stubs).</li><li>Ordering appraisals if needed.</li><li>Ordering flood certifications.</li><li>Gathering payoff information.</li><li>Reviewing mortgagee clauses.</li><li>Preparing files for closing and sending them to underwriting.</li><li>Arranging closings.</li></ul><h4>Additional Skills &amp; Qualifications:</h4><ul><li>1+ years of full cycle mortgage or home equity processing experience</li><li>High School Diploma </li></ul><h4>Work Environment:</h4><ul><li>Great environment with a newly renovated building.</li><li>2nd floor cubicles with about 20-30 people on the floor at all times.</li><li>Business casual dress code (no leggings, sandals, or jeans).</li><li>Nice cafeteria and break room available.</li></ul><h4>Employee Value Proposition (EVP):</h4><ul><li>Opportunity to join a supportive team with a one-team approach.</li><li>Potential for growth within the company if positions become available.</li></ul>If you have the required experience and are looking for a role with high member contact and a supportive team environment, we encourage you to apply!

Home Equity Processor

As the AR Follow Up Representative - Manager If you’re ready to explore the next step in your career: You’ll enjoy…Career Opportunities – Tons of growth opportunities for your careerStandard Hours – 100% remote in approved state below. Monday-Friday (7:00 am - 5:00 pm - flexible between these hours)<ul><li>Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming</li></ul>Competitive Pay - $38.00+ an hourExpedited Interviews – Access to additional Resume support and pre-interview questions A day in the role…<ul><li>This person will be in the EPIC Home Infusion Module and looking at reporting and data to analyze trends. They &quot;don&#39;t know what they don&#39;t know&quot; This person will be looking at the data to see how the Home Infusion AR team can improve (improve days in AR, denials etc.)</li><li>Home infusion is VERY complex and they are very high dollar claims</li><li>This is definitely a more analytical role. This person will work closely with the leadership team to identify these trends- will report directly to Thomas Allen and work closely with the Home Health &amp; Hospice Revenue Cycle Manager Rashida Davis</li><li>Want someone who is comfortable making suggestions - will help funnel ideas.</li><li>This team owns the back end AR for Home Infusion but does not own the intake and authorization piece- that is clinically own. This person will be responsible for identifying issues on the front end intake process that are causing denials. They hope they can bring the front end into revenue cycle at some point. This person will help build that case.</li></ul> Necessary Skills and Strengths:AR Follow-Up | AR Specialist | Follow-Up Representative | Insurance Authorizations | ICD-10 Codes | CPT Codes | Medical Insurance Knowledge | Medical Billing Knowledge | Denials Follow-Up Core Experience:<ul><li>3+ Years of Home Infusion Revenue Cycle experience</li><li>3+ Years of EPIC experience (prefer more)</li><li>Management experience</li></ul>

Home Infusion Revenue Cycle Manager

As the AR Follow Up Representative - Manager If you’re ready to explore the next step in your career: You’ll enjoy…Career Opportunities – Tons of growth opportunities for your careerStandard Hours – 100% remote in approved state below. Monday-Friday (7:00 am - 5:00 pm - flexible between these hours)<ul><li>Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming</li></ul>Competitive Pay - $38.00+ an hourExpedited Interviews – Access to additional Resume support and pre-interview questions A day in the role…<ul><li>This person will be in the EPIC Home Infusion Module and looking at reporting and data to analyze trends. They &quot;don&#39;t know what they don&#39;t know&quot; This person will be looking at the data to see how the Home Infusion AR team can improve (improve days in AR, denials etc.)</li><li>Home infusion is VERY complex and they are very high dollar claims</li><li>This is definitely a more analytical role. This person will work closely with the leadership team to identify these trends- will report directly to Thomas Allen and work closely with the Home Health &amp; Hospice Revenue Cycle Manager Rashida Davis</li><li>Want someone who is comfortable making suggestions - will help funnel ideas.</li><li>This team owns the back end AR for Home Infusion but does not own the intake and authorization piece- that is clinically own. This person will be responsible for identifying issues on the front end intake process that are causing denials. They hope they can bring the front end into revenue cycle at some point. This person will help build that case.</li></ul> Necessary Skills and Strengths:AR Follow-Up | AR Specialist | Follow-Up Representative | Insurance Authorizations | ICD-10 Codes | CPT Codes | Medical Insurance Knowledge | Medical Billing Knowledge | Denials Follow-Up Core Experience:<ul><li>3+ Years of Home Infusion Revenue Cycle experience</li><li>3+ Years of EPIC experience (prefer more)</li><li>Management experience</li></ul>

DescriptionThe Home Loan Specialist is an entry level role supporting various Channels. As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. The Home Loan Specialist will:Perform routine data entry and validation tasksInitiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)Review and validate loan documentsHandle routine calls, emails and/or chat responsesMonitor work queues and intervening as neededPerform other related duties as required and assignedDemonstrate behaviors which are aligned with the organization’s desired culture and values Hours: Monday-Friday 8am-5pm Skills &amp; QualificationsAssociate’s degree or equivalent work experienceProficiency in Microsoft OfficeFinancial Services and, if possible, mortgage industry experience preferred

Home Loan Specialist

Description
					The role is a junior underwriting or junior processing position on the TPO (third-party originator) broker side, focused on income and asset validation.

The main responsibilities include using the company&#39;s guidelines, training, and tools to analyze data and ensure compliance.

The ideal candidate should have the ability to learn, be organized, utilize resources, and take good notes. Prior experience as a processor or in junior underwriting is preferred, as they would have seen tax returns and bank statements.
					Skills
					loan processing, underwriting, income calculation
					Top Skills Details
					loan processing
					Additional Skills &amp; Qualifications
					Income calculations 
reading and understanding guidelines
					Experience Level
					Entry Level

Tek systems is currently seeking experience mortgage representatives for a Home Loan Specialist role on site in St. Louis, MO What is the role?The Home Loan Specialist is an entry level role supporting various Channels. As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. What does the Home Loan Specialist do?Perform routine data entry and validation tasksInitiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)Review and validate loan documentsHandle routine calls, emails and/or chat responsesMonitor work queues and intervening as neededPerform other related duties as required and assignedDemonstrate behaviors which are aligned with the organization’s desired culture and values Hours:Monday - Friday 8AM-5PM or 9AM-6PM Additional Skills &amp; QualificationsAssociate’s degree or equivalent work experienceProficiency in Microsoft OfficeFinancial Services and, if possible, mortgage industry experience preferred Experience LevelEntry Level

DescriptionThe Home Loan Specialist is an entry level role supporting various client channels. As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. -Perform routine data entry and validation tasks-Initiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)-Review and validate loan documents-Handle routine calls, emails and/or chat responses-Monitor work queues and intervening as needed-Perform other related duties as required and assigned-Demonstrate behaviors which are aligned with the organization’s desired culture and values Qualifications-Associate’s degree or equivalent work experience OR entry level Bachelor&#39;s Degree in relevant studies -Proficiency in Microsoft Office-Financial Services experience required-Mortgage industry experience HIGHLY preferred! ﻿HoursM-F 7:30a-4:30p or 8:00a-5:00p Office is open from 6a-8p, so there is some flexibility on working hours. Fully In-Office M-F - candidate will receive equipment in case they need to work from home due to bad weather, or if they need to work OT on the weekends. No hybrid flexibility. #centralpriority25

Our client, a leading North American mortgage originator and servicer, is looking to add Home Loan Specialists to their St. Louis, MO team. DescriptionThe Home Loan Specialist is an entry level role supporting various Channels. As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. The Home Loan Specialist will: Perform routine data entry and validation tasksInitiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)Review and validate loan documentsHandle routine calls, emails and/or chat responsesMonitor work queues and intervening as neededPerform other related duties as required and assignedDemonstrate behaviors which are aligned with the organization’s desired culture and values Skills &amp; QualificationsAssociate’s degree or equivalent work experienceProficiency in Microsoft OfficeFinancial Services and, if possible, mortgage industry experience preferred

<h1>Job Title: Home Loan Specialist</h1> <h2>Job Description</h2>The Home Loan Specialist is an entry-level role supporting various channels. As a Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. <h2>Responsibilities</h2><ul><li>Perform routine data entry and validation tasks</li><li>Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.)</li><li>Review and validate loan documents</li><li>Handle routine calls, emails, and/or chat responses</li><li>Monitor work queues and intervene as needed</li><li>Perform other related duties as required and assigned</li><li>Demonstrate behaviors aligned with the organization’s desired culture and values</li></ul><h2>Essential Skills</h2><ul><li>Experience in mortgage or financial services</li><li>Proficiency in Microsoft Office</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Associate’s degree or equivalent work experience</li><li>Experience in the mortgage industry preferred</li></ul><h2>Why Work Here?</h2>As one of the top mortgage lenders in the country, our client has helped over 4 million homeowners achieve and sustain their aspirations of homeownership. Our vision is to be the most trusted partner for home. Our 4,000 team members across the country are guided by core values of accountability, reliability, and ethics in all that we do. We are committed to conducting a business that makes positive contributions and promotes long-term sustainable growth, fostering an equitable and inclusive environment where all employees and customers feel valued, respected, and supported. Benefits include comprehensive medical, dental, and vision coverage, paid time off programs, wellness programs, employee recognition programs, and retirement benefits. We also offer life insurance, 401k match, tuition reimbursement, and philanthropy programs. <h2>Work Environment</h2>The work environment is fully in-office, Monday to Friday, with hours from 7:30 am to 4:30 pm or 8:00 am to 5:00 pm. The office is open from 6:00 am to 8:00 pm, allowing some flexibility in working hours. Candidates will receive equipment to work from home if necessary due to bad weather or weekend work. No hybrid work options are available. <h2>Job Type &amp; Location</h2>This is a Contract to Hire position based out of Saint Louis, MO.

DescriptionThe Home Loan Specialist is an entry level role supporting various Channels. As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. The Home Loan Specialist will: Perform routine data entry and validation tasksInitiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)Review and validate loan documentsHandle routine calls, emails and/or chat responsesMonitor work queues and intervening as neededPerform other related duties as required and assignedDemonstrate behaviors which are aligned with the organization’s desired culture and values Skills &amp; QualificationsAssociate’s degree or equivalent work experienceProficiency in Microsoft OfficeFinancial Services and, if possible, mortgage industry experience preferred

Currently seeking an Administrative Assistant to join the team at a financial company in Midvale, UT! Job Description<ul><li>Ensure invoice details are accurate and appropriately assigned to internal customers</li><li>Provide reports and analysis for related processing and explain discrepancies</li><li>Manage requests from vendors, clients, and other internal customers</li><li>Resolve invoice questions and payment requests by phone and email</li></ul>Additional Skills &amp; Qualifications<ul><li>High School diploma or equivalent</li><li>1+ years accounting experience preferred</li><li>Experience in an automated/paperless payables environment preferred</li><li>Experience with Oracle EBS or Oracle Accounts Payable is a plus</li><li>Experience with Concur Invoice a plus</li></ul>Hybrid: in office 3 days, at home 2 days

Hybrid Administrative Assistant

DescriptionTo respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Hybrid Customer Service

<h1 style="font-weight: 700;">Job Title: Member Service Representative (MSR)</h1> <h2>Job Description</h2>Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven, and structured contact center operation. Provide information regarding products and services demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members on other products and services that may fit their needs and provide opportunities for positive member interaction. <h2>Responsibilities</h2><ul><li>Respond to inquiries and requests from members and other individuals.</li><li>Provide information regarding products and services.</li><li>Demonstrate knowledge, active listening, and engagement methods.</li><li>Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.</li><li>Advise members on other products and services that may fit their needs.</li><li>Ensure optimal member experience and customer service.</li></ul><h2>Essential Skills</h2><ul><li>Customer service</li><li>Data entry</li><li>Inbound and outbound calls</li><li>Call center experience</li><li>Policy compliance</li><li>Ability to handle high volume calls</li><li>Adaptability in a structured environment</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Experience in call center, administrative, secretary/receptionist, banking/mortgage, professional environment, or high volume retail environment</li></ul><h2>Why Work Here?</h2>Join the largest credit union in the world, serving the financial needs of our military and their families worldwide. With over 343 branches globally, we offer a unique opportunity to make a positive impact. Our busy high volume Contact Center ensures a dynamic work environment with meaningful member interactions. <h2>Work Environment</h2>The Contact Center is open 24/7/365 to be available for our members around the world any time they need us. We believe in work-life balance and want you to accept a shift you can work within reasonable flexibility on your part and without significant negative impact on your personal or family life. Scheduled events such as breaks and meals are to be taken when scheduled. Most shifts are flexible which means that your scheduled start time and end time can vary within a one hour window. Your hours of availability during the day must be 9.5 hours to account for the one hour variation in your start and end time. You will be taking back to back phone calls for the majority of your shift and could be scheduled to take calls for as long as four hours before your next break. <h2>Job Type &amp; Location</h2>This is a Contract to Hire position based out of Pensacola, Florida.

Hybrid Customer Service Representative

Hybrid Medical Billing/Follow Up Specialist You’ll enjoy…Flex Start Time – Between hours of 7am-9amHybrid Schedule – Only in office on Wednesdays!  A day in the role…·       Responsible for timely resolution of patient accounts.·       Reviewing claims with no response. ·       Reviewing denied claims or underpaid claims and resolving the denial and filing appeals, as necessary.·       Works to identify payment and denial trends for timely resolution·       Works to identify internal and external causes of denials for timely resolution. ·       Submits timely, accurate claims to insurance carriers according to insurance payor guidelines through established methods and procedures using current available technology.·       Resolve patient insurance balances by analyzing denials and using critical thinking skills and knowledge of payer requirements to determine the steps needed to obtain payment. Required Experience:·       EPIC·       2 - 5 years of AR follow up/ denials·       Denials work que·       Underpaid claims review Additional Skills &amp; QualificationsKnowledge of third-party reimbursement and physician/hospital billing.ICD10 coding

Hybrid Medical Billing/Follow Up Specialist

Hybrid Member Service Representative

Reimbursement Analyst This role would be a long-term contract with a hospital! The Reimbursement Analyst supports the transfer and reconciliation of cash across multiple accounts and vendors. This role involves researching and resolving misdirected payments, completing payment enrollments, and collaborating with various departments and vendors. You’ll enjoy…Standard Hours – Monday-Friday day shift hoursHybrid Schedule – Tuesday &amp; Wednesday will be working in office A day in the role…·      Verify banking information on misdirected paper checks.·      Manage and reallocate erroneous payments received by billing vendors.·      Identify and escalate payment issues to resolve them at the source.·      Assist with EFT and ERA payment enrollments.·      Organize manual payments and allocate funds using the Transfer Spreadsheet.·      Create and maintain procedural documentation for enrollment and transfer workflows.·      Maintain Payspan accounts for new and existing business.·      Update and map data elements for various DataStreams.·      Submit financial assistance and hardship spreadsheets to billing vendors.·      Perform additional payment application tasks and resolve daily cash discrepancies. Necessary Skills and Strengths:Hospital Billing| Provider Billing| EPIC | Medical Insurance Core Experience:·      Bachelor’s Degree required·      4+ years of reimbursement experience ·      Previous medical billing, coding, healthcare reimbursement specialist

Hybrid Reimbursement Analyst

Description
					As a IAM business systems analyst you will work on the IAM delivery team on IAM projects. You will be responsible for analyzing business requirements and translating them into technical specifications, communicating project updates to stakeholders and organizing work through regular standups or refinement meetings. 

	Analyze business requirements and translate them into technical specifications.
	Work closely with IAM, with focus on Identity Governance (Authorization) team to ensure technical solutions meet business requirements.
	Focus areas within: attestations reviews/ enhancements (quarterly for SOX apps and annually for others), identity lifecycle management (onboarding, maintenance, offboarding and automating processes), role based access reviews
	Test and validate technical solutions.
	Work directly with application and system owners across the organization to gather information on entitlements.
	Develop and maintain project and process documentation.
	Provide support to end users.
	Utilizing your understanding of organizational change management, lead change efforts. 
	A strong understanding of IAM principles.
	Dynamic communication skills and the ability to interact effectively at all levels throughout the various functional areas of the organization. 
	Team player with the ability to influence others to move toward consensus.
	Strong organizational skills, including the ability to prioritize and coordinate multiple tasks.
					Skills
					Business analysis, Agile, Requirements gathering, identity access management
					Top Skills Details
					Business analysis,Agile,Requirements gathering,identity access management
					Additional Skills &amp; Qualifications
						At least 3 years experience in the IAM domain
	At least 3 years experience as a BSA
	Experience with agile methodologies
	4 year degree or equivalent experience.
	Certificates pertaining to business analysis or IAM.
					Experience Level
					Intermediate Level

IAM BA

Description
					Individual will be part of the larger Identity Access Management (IAM) department within the larger IT Security space. This individual will be responsible for designing and developing the full suite of IAM metrics, KPIs and KRIs to present to Senior Leadership. Individual should have hands on experience working in this space, and very comfortable and capable reporting to Senior leadership. We are seeking someone who is both comfortable and capable of working independently, not requiring daily direction; can take the overall task, own it, and deliver comprehensive results.
					Skills
					Identity access management, Iam, PowerBI, Reporting
					Top Skills Details
					Identity access management,Iam,PowerBI,Reporting
					Additional Skills &amp; Qualifications
					PRIMARY DUTIES AND RESPONSIBILITIES:
Bring your knowledge and skill to build out the IAM Metrics, KPI and KRI program. Build automation wherever possible to pull the data and create dashboards and other reporting. Understand the deliver on the need of more details and robust reporting for IAM leaders (internally), and difference to executive level dashboard and reporting to be presented outside of IAM org. Automation is the name of the game, we do not want to see this created manually every week, although some manual work may be needed initially. The goal should be to build out more automation over time to be able to run real time reporting as needed. Power BI is a must.
This person will also work in a dotted line fashion with the Information Security Metrics/KPI team to ensure the are receiving the expected data from IAM at the right intervals, in a complete and accurate manner.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Bachelors degree or equivalent experience
5-7+ years experience

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Power BI
Microsoft Excel – at least intermediate level user
Working experience designing and maintaining metrics, KPIs, KRIs within IT Security
Working experience and comfort presenting to Executive Leadership
Preferred Skills – doing all of the above for Identity Access Management specifically would be a major bonus
					Experience Level
					Intermediate Level

IAM Metrics/KPI/KRI Lead

DescriptionThe Engineer is responsible to provide business/technical knowledge and expertise in processes, solutions, integration, data migration, and custom development. Leads the envisioning, architecture, and design discussions to address business needs. Works in conjunction with other IS departments. Creates and contributes to the development of strategies, policies, and best practices. Designs, develops, and articulates solutions based on customer&#39;s strategic business or technical requirements. Responsible for the delivery of the overall solution including but not limited to technical architecture designs, business strategies, and delivery of quality assurance plans. Works closely with Project Managers and Program Managers in the design, development, and implementation of the technical content defined in the Statement of Work. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed. Current Projects: EPIC to AZURE and Citrix Frontend User Interface enhancements in addition to day to day Systems Administration and Engineering tasks. Candidate needs to have strong Citrix Administration along with Microsoft Technology experience with Windows Server, Azure, M365 and have a solid understanding of Backups and Storage devices.SkillsWindows Server, Azure Administration, M365 Administration, Sharepoint Administration, Citrix, Vmware, Systems engineering, Azure, Office365Top Skills DetailsWindows Server,Azure Administration,M365 Administration,Sharepoint AdministrationAdditional Skills &amp; QualificationsIS Systems Engineer will have strong understanding of Citrix Components, Delivery Systems, Controllers and ZenApp &amp; ZenServer along with Microsoft Technology experience, Windows Server, Azure and O365, as well as strong expereince with Backups with Veeam and Storage toolsExperience LevelExpert Level

IS Systems 1 Systems

<h3>Network Engineer - Wireless Engineering Team</h3>Location: Manhattan, NY On-Site Monday-Friday Must be able to work on a W2 basis Overview: TEKsystems is seeking a skilled Network Engineer to join our Wireless Engineering team. This role is crucial to our comprehensive network equipment refresh project. The successful candidate will support the F5 Integration to ISE and contribute to the ISE optimization project. Key Responsibilities:<ul><li>Develop and implement Cisco ISE solutions to manage network access and security.</li><li>Configure and manage Cisco ISE policies, profiles, and network devices.</li><li>Diagnose and resolve issues related to network access and security.</li><li>Create and maintain documentation for network configurations, policies, and procedures.</li><li>Collaborate with other IT teams to integrate Cisco ISE with existing network infrastructure and security systems.</li><li>Provide training and support to other engineers and staff on Cisco ISE functionalities.</li><li>Perform necessary maintenance on the ISE environment.</li></ul>Qualifications:<ul><li>Strong experience with F5 Load Balancing.</li><li>Hands-on experience with F5 BIG-IP LTM (Local Traffic Manager) and knowledge of iRules, SSL offloading, persistence profiles, and health monitoring.</li><li>Ability to support F5 load balancing for RADIUS and TACACS+ and understanding of F5 HA (High Availability) and traffic management.</li><li>Solid experience in deploying and managing Cisco ISE clusters with load balancing.</li><li>Proficiency in configuring F5 LTM for RADIUS/TACACS+ and session persistence.</li><li>Expertise in troubleshooting authentication failures, load balancing issues, and failover scenarios.</li><li>Experience with syslogs, packet captures, and debugging tools (Wireshark, F5 logs, Cisco ISE logs).</li></ul>Skills:<ul><li>Wireless, RTLS, Cisco ISE, MCS, MSC, CCNA, CCNP</li><li>Cisco Wireless 8540 Series Controllers</li><li>Wi-Fi Analyzer and Site Survey Tools (e.g., Ekahau, AirMagnet)</li><li>RADIUS, TACACS, 802.1x</li><li>Network engineering, Cisco routers, Access points, Wi-Fi, Troubleshooting, Switches, Router, F5, LTM, Firewall</li></ul>Top Skills:<ul><li>Wireless, RTLS, Cisco ISE, MCS, MSC, CCNA, CCNP</li><li>Cisco Wireless 8540 Series Controllers</li><li>Wi-Fi Analyzer and Site Survey Tools (e.g., Ekahau, AirMagnet)</li><li>RADIUS, TACACS, 802.1x</li></ul>Additional Skills &amp; Qualifications:<ul><li>Bachelor&#39;s degree in a relevant field.</li><li>Cisco Certifications:<ul><li>CCNP Security (or at least CCNA with ISE experience)</li><li>Cisco Certified Specialist – Security Identity Management</li></ul></li></ul>Experience Level: Intermediate Level If you are a dedicated and experienced Network Engineer looking to make a significant impact on our network infrastructure, we encourage you to apply!

ISE Wireless Network Engineer

DescriptionThis Healthcare entity is going through a complete refresh of all network equipment. This person will support that effort and report into the Wireless Engineering team and manager. They will support the F5 Integration to ISE. The project is the ISE optimization project. They will be responsible for :•	Developing and implementing Cisco ISE solutions to manage network access and security.•	Configuring and managing Cisco ISE policies, profiles, and network devices.•	Diagnose and resolve issues related to network access and security.•	Creating and maintaining documentation for network configurations, policies, and procedures.•	Work with other IT teams to integrate Cisco ISE with existing network infrastructure and security systems.•	Provide training and support to other engineers and staff on Cisco ISE functionalities.•	Perform necessary maintenance on the ISE environment The engineer should have experience with F5 Load Balancing. Should have hands-on experience with F5 BIG-IP LTM (Local Traffic Manager) and knowledge of iRules, SSL offloading, persistence profiles, and health monitoring. Be able to support F5 load balancing for RADIUS and TACACS+ and understanding of F5 HA (High Availability) and traffic management. This engineer should have solid experience in deploying and managing Cisco ISE clusters with load balancing as well as configuring F5 LTM for RADIUS/TACACS+ and session persistence. Be able to troubleshoot authentication failures, load balancing issues, and failover scenarios. As well as be able to work with syslogs, packet captures, and debugging tools (Wireshark, F5 logs, Cisco ISE logs). SkillsWireless, RTLS, Cisco ISE, MCS, MSC, CCNA, CCNP, •	Cisco Wireless 8540 Series Controllers, •	Wi-Fi Analyzer and Site Survey Tools (e.g., Ekahau, AirMagnet, RADIUS, TACACS, 802.1x, Network engineering, Cisco routers, Access points, Wi-fi, Troubleshooting, Switches, Router, F5, LTM, Firewall Additional Skills &amp; QualificationsThe engineer should have a bachelors degree at the least and Cisco Certifications•	CCNP Security (or at least CCNA with ISE experience)•	Cisco Certified Specialist – Security Identity Management This role does not sponsor candidates.

***100% Onsite role in midtown NYC***must be eligible to work in the US without sponsorship Description Looking for a Network Engineer who has experience integrating Cisco ISE with F5. This person will support that effort and report into the Wireless Engineering team and manager. They will support the F5 Integration with ISE. The project is the ISE optimization project. They will be responsible for :•	Developing and implementing Cisco ISE solutions to manage network access and security.•	Configuring and managing Cisco ISE policies, profiles, and network devices.•	Diagnose and resolve issues related to network access and security.•	Creating and maintaining documentation for network configurations, policies, and procedures.•	Work with other IT teams to integrate Cisco ISE with existing network infrastructure and security systems.•	Provide training and support to other engineers and staff on Cisco ISE functionalities.•	Perform necessary maintenance on the ISE environment The engineer should have a background with F5 Load Balancing.: <ul><li>Should have hands-on experience with F5 BIG-IP LTM (Local Traffic Manager) and knowledge of iRules, SSL offloading, persistence profiles, and health monitoring. Be able to support F5 load balancing for RADIUS and TACACS+ and understanding of F5 HA (High Availability) and traffic management.</li><li>This engineer should have solid experience in deploying and managing Cisco ISE clusters with load balancing as well as configuring F5 LTM for RADIUS/TACACS+ and session persistence. Be able to troubleshoot authentication failures, load balancing issues, and failover scenarios. As well as be able to work with syslogs, packet captures, and debugging tools (Wireshark, F5 logs, Cisco ISE logs).</li></ul> SkillsWireless, RTLS, Cisco ISE, MCS, MSC, CCNA, CCNP, •	Cisco Wireless 8540 Series Controllers, •	Wi-Fi Analyzer and Site Survey Tools (e.g., Ekahau, AirMagnet, RADIUS, TACACS, 802.1x, Network engineering, Cisco routers, Access points, Wi-fi, Troubleshooting, Switches, Router, F5, LTM, Firewall Additional Skills &amp; QualificationsThe engineer should have a bachelors degree at the least and Cisco Certifications•	CCNP Security (or at least CCNA with ISE experience)•	Cisco Certified Specialist – Security Identity Management

ISE/F5 Wireless Network Engineer (Onsite)

DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, TroubleshootingAdditional Skills &amp; QualificationsThe Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr. •	AA or some sort of completed education in Computer Science or related IT field•	obtained 2 Certifications in A+, Security+, Net+ or CCNA.Experience LevelEntry Level

ISP Support Technician

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