DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. •	Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting•	Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management•	Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement•	Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions•	Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues•	Strong problem-solving skills and attention to detail including multi-tasking •	Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. •	Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned •	Perform other duties as assignedSkillsWindows 10, Windows 7, call center support, TroubleshootingAdditional Skills &amp; QualificationsThe Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr. •	AA or some sort of completed education in Computer Science or related IT field•	obtained 2 Certifications in A+, Security+, Net+ or CCNA.Experience LevelEntry Level

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ISP Support Technician

ISP Support Technician100% remote *must reside within 90 miles of Huntsville, AL  Technical<ul><li>Cable, Modem, Internet</li><li>Phone, Email &amp; Web Chat Support</li><li>Networking &amp; Telecommunications</li><li>Troubleshooting</li><li>Ticketing System</li><li>Google IT Professional or studying for CompTIA </li></ul>OverviewThis position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion. The company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video.  ﻿Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process.  Duties<ul><li>Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment.</li><li>Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies.</li><li>Manage volume of 50-75 tickets, per 8-hour shift.</li><li>Learn and support 50+ client accounts, as well as navigate computer systems unique to each member.</li><li>Assist customers in diagnosing voice, data, video, and connectivity issues.</li><li>Answer questions and provide solutions that ensure an optimal customer experience.</li><li>Troubleshoot internet, cable, and modems for business and residential customers.</li><li>Document and record phone calls within multiple ticketing systems.</li><li>Provide backup assistance for other Technical Support Representatives.</li><li>Call hopping and call avoidance are monitored heavily.</li><li>Daily attendance is monitored and only 1 absence per month is allowed during the first few months.</li></ul>Start Date &amp; Equipment<ul><li>Start Date, June 2nd, 2025</li><li>Orientation takes place the week of May 26, 2025</li><li>Equipment pick-up is the week of May 26, 2025</li><li>You will need to maintain your own internet connection</li><li>If your home internet goes down, you will need a backup plan to maintain good standing</li></ul>Shift<ul><li>Candidates will choose an early, middle or late 2nd shift schedule</li><li>40-hour workweek, 5-work days, 2-off days</li><li>8-hour shift, 1-hour lunch</li><li>Once schedule is chosen, candidates will not be able to change</li><li>Early-2nd shift (10am-7pm) </li><li>Middle-2nd shift (12pm-9pm) </li><li>Late-2nd shift (3pm-12am)</li><li>2 days off per week, not consecutive</li><li>Will work 1 Saturday or 1 Sunday per week</li></ul>Environment<ul><li>Work from home, must have reliable internet, childcare, and minimal distractions.</li><li>Your remote, work-from-home address must remain within 90 miles of a corporate office.</li><li>It is required for your home office to be hardwired into your internet.</li><li>Wi-Fi or hotspots will not be accepted.</li><li>Performance Evaluation.</li><li>Attendance Evaluation.</li></ul>Pay Scale &amp; Incentives<ul><li>Base Salary $31,000 Annually</li><li>$1,000 Salary increase after 4 months</li><li>$100 Training Completion Bonus</li><li>$50-$100 Attendance Bonus-monthly</li><li>$250 Sign-On Bonus-4 months</li><li>$300 Loyalty Bonus- 8 months &amp; 12 months</li><li>15 PTO Days Accrued- 80 hr annual carryover</li><li>401K Opportunity</li><li>$0.50/hr Increase for achieving qualified IT certification (CompTIA A+, Sec+, Net+, CCNA)</li></ul>

ISP Support Technician100% remote *must reside within 90 miles of Davenport, IA  Technical<ul><li>Cable, Modem, Internet</li><li>Phone, Email &amp; Web Chat Support</li><li>Networking &amp; Telecommunications</li><li>Troubleshooting</li><li>Ticketing System</li><li>Google IT Professional or studying for CompTIA </li></ul>OverviewThis position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast-paced position, handling inbound calls to provide technical support. Applicants should be aware of the attendance policy, where agents cannot miss any days during the required 1-month training portion. The company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Company solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video.  ﻿Support a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process.  Duties<ul><li>Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment.</li><li>Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies.</li><li>Manage volume of 50-75 tickets, per 8-hour shift.</li><li>Learn and support 50+ client accounts, as well as navigate computer systems unique to each member.</li><li>Assist customers in diagnosing voice, data, video, and connectivity issues.</li><li>Answer questions and provide solutions that ensure an optimal customer experience.</li><li>Troubleshoot internet, cable, and modems for business and residential customers.</li><li>Document and record phone calls within multiple ticketing systems.</li><li>Provide backup assistance for other Technical Support Representatives.</li><li>Call hopping and call avoidance are monitored heavily.</li><li>Daily attendance is monitored and only 1 absence per month is allowed during the first few months.</li></ul>Start Date &amp; Equipment<ul><li>Start Date, June 2nd, 2025</li><li>Orientation takes place the week of May 26, 2025</li><li>Equipment pick-up is the week of May 26, 2025</li><li>You will need to maintain your own internet connection</li><li>If your home internet goes down, you will need a backup plan to maintain good standing</li></ul>Shift<ul><li>Candidates will choose an early, middle or late 2nd shift schedule</li><li>40-hour workweek, 5-work days, 2-off days</li><li>8-hour shift, 1-hour lunch</li><li>Once schedule is chosen, candidates will not be able to change</li><li>Early-2nd shift (10am-7pm) </li><li>Middle-2nd shift (12pm-9pm) </li><li>Late-2nd shift (3pm-12am)</li><li>2 days off per week, not consecutive</li><li>Will work 1 Saturday or 1 Sunday per week</li></ul>Environment<ul><li>Work from home, must have reliable internet, childcare, and minimal distractions.</li><li>Your remote, work-from-home address must remain within 90 miles of a corporate office.</li><li>It is required for your home office to be hardwired into your internet.</li><li>Wi-Fi or hotspots will not be accepted.</li><li>Performance Evaluation.</li><li>Attendance Evaluation.</li></ul>Pay Scale &amp; Incentives<ul><li>Base Salary $31,000 Annually</li><li>$1,000 Salary increase after 4 months</li><li>$100 Training Completion Bonus</li><li>$50-$100 Attendance Bonus-monthly</li><li>$250 Sign-On Bonus-4 months</li><li>$300 Loyalty Bonus- 8 months &amp; 12 months</li><li>15 PTO Days Accrued- 80 hr annual carryover</li><li>401K Opportunity</li><li>$0.50/hr Increase for achieving qualified IT certification (CompTIA A+, Sec+, Net+, CCNA)</li></ul>

Description
					Our team members are subject matter experts in both cybersecurity and US Government policy. We’re excited about generating creative solutions to ambiguous security requirements. Our mission is deploying software in support of our customers&#39; most critical needs as quickly as possible while upholding the government&#39;s trust. We achieve this through close consultation with stakeholders and direct ownership of the Authorization to Operate (ATO) process.

We&#39;re seeking dedicated and motivated individuals with Systems Administration, Software Development, or Systems Engineering backgrounds to join our team as an Information System Security Officer (ISSO). You will collaborate with other Palantir engineers to ensure security policies and settings are in place, build standardized security documentation, and generate evidence of compliance once settings have been applied.

Core Responsibilities
•	Achieve ATOs for Palantir software across multiple government customers with minimal oversight.
•	Partner with engineers to analyze software, interpret security requirements, and plan effective control implementations.
•	Provide outstanding customer service, policy expertise, and high-quality documentation.
•	Serve as the primary in-person point of contact for one or more U.S. Government customers on cybersecurity and compliance requirements and questions.
•	Independently interpret the findings of vulnerability scanning utilities such as ACAS (Tenable Nessus) and SCAP (STIG benchmark) and manage a Plan of Actions and Milestones (POA&amp;M) for remediation of findings.

What We Value
•	Proficiency in interpreting and communicating government policy to a diverse audience.
•	Ability to multitask under pressure, using time management and organizational skills.
•	Specific experience working in both traditional on premises environments and cloud environments such as Amazon Web Services (AWS).
•	Experience accrediting IT systems against U.S. Government standards including NIST SP 800-53, CNSSI 1253, and the DISA STIGs, using frameworks like DOD RMF, ICD 503, or DIACAP.
•	Initiative in proactively identifying problems before they arise and creativity in proposing solutions.

What We Require
•	Active U.S. DoD Top Secret clearance with SCI eligibility.
•	Active DOD 8140 or 8570 Certification (e.g. CISSP or Security+).
•	Active IAT II certification.
•	Minimum 2 years experience directly supporting a customer’s ATO/RMF process.
•	Proven experience using the eMASS or XACTA accreditation management software systems.
•	Be at customer site 5 days per week.
					Skills
					Risk management, Nist, Cissp certification, Incident response, Security+, system administrator, AWS, Cloud, Linux, operating system, Secret clearance, configuration management, chef, ansible, cloudformation, Rmf, Security, Information security, Information assurance, Cyber security, Active secret clearance, Cissp, Compliance
					Top Skills Details
					Risk management,Nist,Cissp certification,Incident response,Security+,system administrator,AWS,Cloud,Linux,operating system,Secret clearance,configuration management,chef,ansible,cloudformation
					Additional Skills &amp; Qualifications
					ACTIVE TOP SECRET Clearance w SCI eligibility 
FT BELVOIR 5x a week
Active DOD 8140 or 8570 Certification (e.g. CISSP or Security+)
					Experience Level
					Intermediate Level

ISSO - TS With SCI Eligibility REQUIRED

DescriptionThe Corporate Audit Manager (IT) reports into the Senior Audit Manager and is responsible for overseeing and executing on the audit plan covering Technology risks. This individual leads and manages the team responsible for the execution of Technology audits. This is a corporate position which may be located at an available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. <ul><li>Oversees and executes the assigned audit plan for the assigned function.</li><li>Directly supervises work of 2-5 Auditors.</li><li>Tracks and reviews issues to ensure they are appropriately addressed.</li><li>Participates in Continuous Monitoring activities over the Technology function and/or division.</li><li>Reviews draft written audit reports for review and approval by the Chief Auditor. Assists with and reviews process walkthroughs with management, including identification of process risks and controls. Reviews audit workpapers that articulate purpose, scope, procedure and conclusions of test work performed.</li><li>Identifies control gaps or control deficiencies and assess the impact to Glacier. Presents audit results to internal audit leadership as well as business management. Participates in the completion of the annual risk assessment process.</li><li>Maintains internal audit competency through ongoing professional development. Maintains understanding of current and emerging risks within the Technology function.</li><li>Performs other duties and/or special projects as assigned.</li><li>Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.</li></ul> QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required/Preferred Bachelor’s Degree Accounting, Business, Finance, or other business-related degree Experience Minimum of 7 years of similar or related audit experience 2 years of supervisory experience License/Certification Have one of the following certification: Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), Certified Regulatory Compliance Manager (CRCM), or Certified Anti-Money Laundering Specialist (CAMS) Required Skills and Abilities A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.Sufficient banking, organization and technical skill for performing all required audits.Ability to work independently to carry out assigned tasks.Good problem solving skills and ability to react quickly and make decisions.Strong ability to communicate, both orally and in writing, with all personnel in the Company.Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.Employee must be self-motivated, able to work quickly and accurately, and flexible in day-to-day activities.Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time managementAbility to serve as a backup for other staff members in a mutually supportive teamwork environment.Employee must be capable of regular, reliable, and timely attendance.Strong PC Skills, MS Office suite.Strong analytical, risk management, and problem-solving skills.Ability to work independently on multiple assignments while effectively supporting teamwork and achievement of team objectives.Fundamental understanding of business processes and its reliance on technology. Top Skills DetailsIt audit,cisa certified,crcm Additional Skills &amp; QualificationsNeed to have strong soft skills and the ability to present audit findings to Sr IT leadership. Experience LevelExpert Level

IT Audit Manager

DescriptionThe Corporate Audit Manager (IT) reports into the Senior Audit Manager and is responsible for overseeing and executing on the audit plan covering Technology risks. This individual leads and manages the team responsible for the execution of Technology audits. This is a corporate position which may be located at an available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. <ul><li>Oversees and executes the assigned audit plan for the assigned function.</li><li>Directly supervises work of 2-5 Auditors.</li><li>Tracks and reviews issues to ensure they are appropriately addressed.</li><li>Participates in Continuous Monitoring activities over the Technology function and/or division.</li><li>Reviews draft written audit reports for review and approval by the Chief Auditor. Assists with and reviews process walkthroughs with management, including identification of process risks and controls. Reviews audit workpapers that articulate purpose, scope, procedure and conclusions of test work performed.</li><li>Identifies control gaps or control deficiencies and assess the impact to Glacier. Presents audit results to internal audit leadership as well as business management. Participates in the completion of the annual risk assessment process.</li><li>Maintains internal audit competency through ongoing professional development. Maintains understanding of current and emerging risks within the Technology function.</li><li>Performs other duties and/or special projects as assigned.</li><li>Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.</li></ul> QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required/Preferred Bachelor’s Degree Accounting, Business, Finance, or other business-related degree Experience Minimum of 7 years of similar or related audit experience 2 years of supervisory experience License/Certification Have one of the following certification: Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), Certified Regulatory Compliance Manager (CRCM), or Certified Anti-Money Laundering Specialist (CAMS) Required Skills and Abilities A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.Sufficient banking, organization and technical skill for performing all required audits.Ability to work independently to carry out assigned tasks.Good problem solving skills and ability to react quickly and make decisions.Strong ability to communicate, both orally and in writing, with all personnel in the Company.Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.Employee must be self-motivated, able to work quickly and accurately, and flexible in day-to-day activities.Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time managementAbility to serve as a backup for other staff members in a mutually supportive teamwork environment.Employee must be capable of regular, reliable, and timely attendance.Strong PC Skills, MS Office suite.Strong analytical, risk management, and problem-solving skills.Ability to work independently on multiple assignments while effectively supporting teamwork and achievement of team objectives.Fundamental understanding of business processes and its reliance on technology. Top Skills DetailsIt audit,cisa certified,crcm Additional Skills &amp; QualificationsNeed to have strong soft skills and the ability to present audit findings to Sr IT leadership. Experience LevelExpert Level

W2 ONLY, NO C2CHYBRID Schedule in Carmel, Indiana Top Skills&#39; Details1. Business Systems Analyst Experience2. Experience working with Agency Management Software (Hawksoft preferred or any other AMS Software works)-preferably implementing it3. Property Casualty Insurance Industry experience REQUIRED DescriptionOur client is looking for a BSA to help assist with an Agency Management Software program. Ideal candidates:BSA experience to help define requirements and needs.HawkSoft is the preferred tool, but other agency management tools are also considered.Experience with any agency management software is essential, ideally from large agencies that have implemented it.The tech side is figured out, but the BA is needed to document processes, communicate with the business, and understand implementation procedures.BA support is also required for call center documentation, detailing actions for incoming calls. Full Job Description: Our client is looking for a technically proficient and detail-oriented Business Analyst with a strong background in Property &amp; Casualty (P&amp;C) insurance, focusing on systems implementations. This role is crucial for defining and documenting requirements to connect our HawkSoft agency management system to various applications, including RingCentral, OnBase, and multiple web portals. You will collaborate with business users, IT, and vendor teams to drive integration that supports efficient policy workflows, document handling, and a unified user experience across systems. Your key responsibilities will include gathering, analyzing, and documenting integration requirements for HawkSoft (AMS), working closely with business stakeholders and technical teams to define data exchange needs, workflows, and system touchpoints. You will create detailed requirements documents, interface specifications, data mappings, and user stories, translating business processes into technical integration requirements using diagrams and flowcharts. Additionally, you will participate in solution design discussions to ensure alignment between business goals and system capabilities, support QA and UAT efforts with test planning, data validation, and troubleshooting, and act as a liaison between internal teams and third-party vendors throughout the integration lifecycle. You will also create and maintain documentation for integrations and user documentation. To qualify for this role, you should have a Bachelor&#39;s degree in Business, Information Systems, or equivalent experience, along with 3+ years of experience as a Business Analyst in the Property &amp; Casualty insurance industry. Hands-on experience with AMS software, preferably HawkSoft, and a clear understanding of workflows and data structure are essential. You should have a solid understanding of policy lifecycle processes, including quoting, issuance, endorsements, and renewals, and experience defining business and functional requirements for system integration projects. The ability to create technical artifacts like data flow diagrams, process maps, field-level data mappings, and user documentation is required, along with soft skills such as being easy to manage, having a positive attitude, being a self-starter, and possessing strong communication skills. Preferred qualifications include familiarity with a Policy Administration system, experience integrating agency management systems with PAS and DMS platforms, knowledge of APIs, data transformation, or middleware solutions (e.g., MuleSoft, Boomi), understanding of compliance and data governance in the insurance domain, and proficiency in tools such as Jira, Confluence, Visio, Excel, and basic SQL.

IT Business Analyst

This is a 100% remote role for candidates that reside in the USA. This is a 6-month contract with potential to extend of convert full time. DescriptionOur Video Game Client is seeking an IT Compliance Analyst. This position may focus on technical or administrative aspects of IT compliance and IT risks for IT/Information Security areas or could encompass a mixture of both. In this role, the Analyst will apply their experience and critical thinking skills in order to design, develop, validate and perform IT compliance related activities including managing IT policy exceptions, testing user access reviews or other access controls, generating data extracts/reports, and interacting with customers &amp; audit teams. Responsibilities may include basic troubleshooting with user access permissions issues, supporting access reviews, IT risk implications, understanding system/application design and communicating requirements to business owners and auditors around IT compliance requirements and system technology limitations. Experience with Okta &amp; SailPoint IdentityNow is a major plus, as well as experience with Jira and OneTrust. In this role you will●	Ability to effectively/professionally interact and communicate with your supervisor, managers, other employees, senior staff, owners, government agencies, sponsors and clients.●	Assist the IT Compliance Manager in the development of IT Compliance functions, trainings, data analysis, execution of control testing, and reporting to business/IT leadership.●	Test the enterprise user access review controls for individuals, roles, accesses, and applications to meet compliance requirements and other applicable access controls ●	Participate in IT Compliance governance processes and support the IT Policy Exceptions process.●	Further document and operationalize procedures to create a uniform process for testing important user access review controls and other IT compliance related control areas. ●	Pinpoint system and process gaps, construct project feedback/suggestions and propose solutions through IT risk best practices and the identification, analysis, and resolution of system design weaknesses.●	Work with and understand IT systems that are built in-house for applications, third party applications and SaaS applications for provisioning, identity authentication, and authorization between different tools and system resources.●	Provides training and mentorship of designed technical solutions to team members.●	Be involved with testing for General IT and IT Application controls for compliance reporting and external audit reliance.●	Work with internal and external audit/assessment groups to maintain industry best practices. SkillsCompliance, Audit, Information security Top Skills DetailsCompliance,Audit,Information security Additional Skills &amp; QualificationsWhat we&#39;re looking for●	Certifications such as CISA, CISM, CISSP, or other IT risk/security certifications is preferred ●	Minimum of 3+ years directly related experience in the IT Risk space, such IT SOX, IT Internal Controls, External or Internal IT Audit, IT risk consulting, IT General Controls, SOC 2 audits, IT regulatory engagements, IT Third party management, IT M&amp;A, and more●	Experience with IT compliance frameworks/areas such as SOC 2, GDPR, SOX, HITRUST, NIST, ISO, or other related areas is preferred●	Strong project/time management skills to prioritize, solve problems, multitask, and meet deadlines●	Must be detail oriented and display strong problem-solving skills●	Must possess strong interpersonal and communication skills●	Requires minimal management attention—self-managed●	Comfortable with remote work including Zoom (cameras primarily on), Slack, and G Suite tools●	Data management experience, as well as data analytics experience, is a plus

IT Compliance/GRC Security Analyst

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Pay and BenefitsThe pay range for this position is $16.00 - $22.00/hr.﻿Pay will be negotiable based on experience. Workplace TypeThis is a fully onsite position in Grand Rapids, MI. • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

IT Desktop Support Technician

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Lansing, MI Pay and BenefitsThe pay range for this position is $16.00 - $24.00 • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Ann Arbor, MI Pay and BenefitsThe pay range for this position is $16.00 - $24.00 • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Pay and BenefitsThe pay range for this position is $19.00 - $24.00/hr.﻿Pay will be negotiable based on experience. Workplace TypeThis is a fully onsite position in Whitehall, MI. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree or an IT Certification into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual* One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. *We are looking to set up interviews as early as this week* * CompTIA Certifications are desirable for this role * Job Description:Our client a large Healthcare System throughout the Midwest has a multiple openings to support a project to upgrade their technology. This will be replacing old PC&#39;s and upgrading to new devices in Windows 11. We are looking for IT Technicians that can work 1st shift on-site. Techs will also be participating in site conversions, deployments, technology upgrades, testing, and ongoing support of the IT environments. Responsibilities include:- Desktop Deployments- Environmental Refresh, Upgrades &amp; Replacements- Tier 1 and 2 technical support issues- Hardware troubleshooting- Break/Fix and resolution- IT Field Tech related work and activity Skills:·       To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications·       Swapping out laptops/desktops and deploying Windows 10 and Windows 11·       Re-imaging windows 11 onto machines from windows 10·       To assist all our users with any logged IT related incident when called upon·       To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary·       To accurately record, update and document requests using the IT service desk system·       To install and configure new IT equipment·      To resolve incidents and upgrade different types of software and hardware·      To resolve incidents with printers, copiers, and scanners·      To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner  *Please apply if you&#39;re interested in hearing more about the opportunity and if you feel you&#39;re capable of completing any of these job duties* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* *  If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Pay and BenefitsThe pay range for this position is at $20.00 - $23.00 an hour. Workplace TypeThis is a fully onsite position in Davenport, Iowa. <ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave) </li></ul>

IT Desktop Support Technician / PC Technician

DescriptionResponsibilities•	Be responsible and accountable for the successful delivery of engineering projects that improve the security, reliability, compliance, and automation of our fleet•	Be constantly on the lookout for opportunities to eliminate manual work through tool building and automation•	Collaborate with our primary internal customers (Security, IT Operations and Developer Productivity) to respond to their requests and troubleshoot issues with the tooling we provide them•	Use your deep technical skills to debug and solve complex technical problems•	Increase code quality and standards by reviewing, approving and providing feedback on code submission by your peers•	Be a contributor to longer-term artifacts such as our team charter and roadmap•	Demonstrate strong dispute resolution and technical decision making, and provide deliberate and thoughtful explanations of how decisions are reached.•	Be a mentor to others. This includes technical decision making on engineering artifacts like design docs and code that the team produces•	Contribute to the development and refinement of operational metrics, and improve the systems used to track the health of our fleet•	Help your teammates by sharing knowledge, mentoring, and participating in our on-call rotation•	Linux Knowledge a PlusWho you areWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements•	Experience managing endpoints using code-based configuration management tools (Chef, Puppet, Salt, Ansible)•	Proficiency in PowerShell and Chocolatey•	Experience writing infrastructure as code using declarative configuration files•	Experience leveraging APIs to make changes•	A user&#39;s first mindset and a focus on creating great user experiencesPreferred qualifications•	Familiarity with third-party and open source CPE tools•	Familiarity with Mobile Device Management (MDM) tools•	Familiarity with managing fleets of Windows devices•	Proficiency in managing cloud infrastructure using an industry-standard providerSkillsLinux, Cloud, Python, Devops, AutomationTop Skills DetailsLinux,Cloud,Python,Devops,AutomationExperience LevelIntermediate Level

IT Engineer

One of TEKsystems Healthcare clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Helpdesk Team. Ourclient is currently going through a company initiative for Digital Transformation.They will be updating and replacing many if the IT systems and coreapplications within the environment to enhance customer experience. This isleading to many areas of growth. Our client is looking for strong techniciansto provide Level 1 and Level 2 Helpdesk phone support toits enterprise environment within Windows Devices.These roles are high paced and our client is looking forcandidates that can handle the high volume of calls. This is also a greatopportunity for someone to grow their skills within the IT support and have theopportunity to advance their careers within IT. They are currently looking foran individual who is looking to grow within their company. This will be a firstshift opportunity. *Please apply if you&#39;re interested in hearing more about theopportunity* *We are looking to set up interviews as early as next week* The following will be day to day responsibilities:Clearly documents client requests by entering information into anITSM Incident System and assigning call incidents appropriately. Based ondocumented procedures, determines severity and impact of request andprioritizes workload appropriately.<ul><li>Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.</li><li>Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.</li><li>Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.</li><li>Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.</li><li>Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.</li><li>Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing</li><li>Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.</li><li>Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.</li><li>Modifies and maintains specific end-user application security.</li><li>Communicates with external vendors related to software and hardware issues and problem solving.</li></ul>Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work inthis building as well as the remote users in the area. Pay and BenefitsThe pay range for this position is $16.00 - $22.00 *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Lansing, MI.<h3> </h3><ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave)</li></ul>

IT Helpdesk Support Technician

One of TEKsystems Healthcare clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Helpdesk Team. Ourclient is currently going through a company initiative for Digital Transformation.They will be updating and replacing many if the IT systems and coreapplications within the environment to enhance customer experience. This isleading to many areas of growth. Our client is looking for strong techniciansto provide Level 1 and Level 2 Helpdesk phone support toits enterprise environment within Windows Devices.These roles are high paced and our client is looking forcandidates that can handle the high volume of calls. This is also a greatopportunity for someone to grow their skills within the IT support and have theopportunity to advance their careers within IT. They are currently looking foran individual who is looking to grow within their company. This will be a firstshift opportunity. *Please apply if you&#39;re interested in hearing more about theopportunity* *We are looking to set up interviews as early as next week* The following will be day to day responsibilities:Clearly documents client requests by entering information into anITSM Incident System and assigning call incidents appropriately. Based ondocumented procedures, determines severity and impact of request andprioritizes workload appropriately.<ul><li>Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.</li><li>Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.</li><li>Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.</li><li>Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.</li><li>Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.</li><li>Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing</li><li>Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.</li><li>Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.</li><li>Modifies and maintains specific end-user application security.</li><li>Communicates with external vendors related to software and hardware issues and problem solving.</li></ul>Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work inthis building as well as the remote users in the area. Pay and BenefitsThe pay range for this position is $16.00 - $22.00 *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Grand Rapids, MI.<h3> </h3><ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave)</li></ul>

One of TEKsystems Healthcare clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Helpdesk Team. Ourclient is currently going through a company initiative for Digital Transformation.They will be updating and replacing many if the IT systems and coreapplications within the environment to enhance customer experience. This isleading to many areas of growth. Our client is looking for strong techniciansto provide Level 1 and Level 2 Helpdesk phone support toits enterprise environment within Windows Devices.These roles are high paced and our client is looking forcandidates that can handle the high volume of calls. This is also a greatopportunity for someone to grow their skills within the IT support and have theopportunity to advance their careers within IT. They are currently looking foran individual who is looking to grow within their company. This will be a firstshift opportunity. *Please apply if you&#39;re interested in hearing more about theopportunity* *We are looking to set up interviews as early as next week* The following will be day to day responsibilities:Clearly documents client requests by entering information into anITSM Incident System and assigning call incidents appropriately. Based ondocumented procedures, determines severity and impact of request andprioritizes workload appropriately.<ul><li>Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.</li><li>Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.</li><li>Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.</li><li>Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.</li><li>Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.</li><li>Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing</li><li>Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.</li><li>Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.</li><li>Modifies and maintains specific end-user application security.</li><li>Communicates with external vendors related to software and hardware issues and problem solving.</li></ul>Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work inthis building as well as the remote users in the area. Pay and BenefitsThe pay range for this position is $18.00 - $21.00 *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Flint, MI. <h3> </h3><ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave)</li></ul>

DescriptionOur healthcare client is seeking a skilled IT Infrastructure Generalist to join their team. The ideal candidate will be responsible for handling break/fix and installation tasks for servers, switches, Storage Area Networks (SANs), and other critical infrastructure components. This role also involves escorting vendors when necessary and escalating issues to the appropriate teams to ensure timely resolution. Candidates should have at least 3 years of relevant experience. This is a 4 months Contract to Hire. The candidate will mainly be on site at Tower Road, State College, PA.SkillsInfrastructure, Windows, Vmware, System administrator, Windows server, AzureTop Skills DetailsInfrastructure,Windows,Vmware,System administrator,Windows server,AzureAdditional Skills &amp; Qualifications•	Experience: Minimum of 3 years of experience in IT infrastructure support, including break/fix and installation tasks.•	Technical Skills: Proficiency in handling servers, switches, SANs, and related hardware/software.•	Problem-Solving: Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.•	Communication: Excellent verbal and written communication skills to interact effectively with vendors and internal teams.•	Team Player: Ability to work collaboratively in a team environment and support colleagues as needed.•	Flexibility: Willingness to adapt to changing priorities and handle multiple tasks simultaneously.Experience LevelIntermediate Level

IT Infrastructure Generalist

Descriptionseeking a skilled IT Infrastructure Generalist to join their team. The ideal candidate will be responsible for handling break/fix and installation tasks for servers, switches, Storage Area Networks (SANs), and other critical infrastructure components. This role also involves escorting vendors when necessary and escalating issues to the appropriate teams to ensure timely resolution. Candidates should have at least 3 years of relevant experience. This is a 4 months Contract to Hire. The candidate will mainly be on site in Hershey.SkillsInfrastructure, Windows, Vmware, System administrator, Windows server, AzureTop Skills Details*Break fix-diagnose+repair hardware and software related issues*Installations-installations and configurations of new servers, switches, SANS*Vendor coordination- assist vendors during onsite visits Additional Skills &amp; Qualifications•	Experience: Minimum of 3 years of experience in IT infrastructure support, including break/fix and installation tasks.•	Technical Skills: Proficiency in handling servers, switches, SANs, and related hardware/software.•	Problem-Solving: Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.•	Communication: Excellent verbal and written communication skills to interact effectively with vendors and internal teams.•	Team Player: Ability to work collaboratively in a team environment and support colleagues as needed.•	Flexibility: Willingness to adapt to changing priorities and handle multiple tasks simultaneously.Experience LevelIntermediate Level

Description:The IT Lead will be a key member of the global IT team, responsible for supporting IT infrastructure and applications at our South Carolina manufacturing facility. Overseeing local IT operations, ensuring alignment with global IT standards, and implementing strategic initiatives to enhance digital transformation within manufacturing. The IT Lead will serve as the primary liaison between the local site and global IT leadership, ensuring high system reliability, security, and operational efficiency. Key Responsibilities:<ul><li>Oversee daily IT operations, including hardware, software, network infrastructure, and cybersecurity, ensuring seamless functionality in a manufacturing environment.</li><li>Implement and maintain IT policies, procedures, and best practices.</li><li>Support digital transformation initiatives, including Industry 4.0 and manufacturing digitalization projects.</li><li>Collaborate with enterprise infrastructure and application teams to enhance business processes and operational efficiencies.</li><li>Identify, troubleshoot, and resolve IT-related issues</li><li>Ensure robust cybersecurity measures to protect company data, trade secrets, and customer information.</li><li>Monitor and analyze IT performance, proactively recommending improvements.</li><li>Provide end-user training and technical support as needed.</li><li>Ensure compliance with IT security policies and conduct regular audits to uphold data integrity.</li></ul>Must Have - Skills &amp; Qualifications<ul><li>Bachelor&#39;s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum of 3 years of IT experience in a manufacturing environment.</li><li>Need to have SAP and MES experience.</li><li>Project management skills with the ability to manage multiple initiatives simultaneously.</li><li>Experience with IT service management (ITSM) and ITIL frameworks.</li><li>Hands-on expertise in networking, cybersecurity, server management, and enterprise applications.</li><li>Proven ability to drive IT improvements and digital transformation within a manufacturing setting.</li><li>Experience managing a IT budget of around 5-15 million</li></ul>

IT Lead

Top Skills&#39; DetailsThe top priorities for the IT Manufacturing Systems Architect role include designing and managing comprehensive IT architecture solutions that integrate IT and OT systems, ensuring scalability, security, and efficiency. Leading digital transformation initiatives, such as IIoT and Industry 4.0, is crucial, along with driving innovation through technology evaluations and vendor selections. Additionally, coordinating cross-domain IT initiatives, resolving architectural challenges, and maintaining strong governance with key stakeholders are essential to align the manufacturing IT strategy with the overall organizational goals. DescriptionIT Architecture Design and Management<ul><li>Design and manage comprehensive IT architecture solutions across manufacturing plants, including IT-OT systems, infrastructure, security, shopfloor connectivity, and enterprise integration.</li><li>Align manufacturing IT architecture with the overall organizational IT strategy in collaboration with the Enterprise Architect.</li><li>Develop and maintain documentation for current and future state architecture.</li></ul>Innovation and Digital Transformation<ul><li>Lead digital manufacturing initiatives focusing on IIoT, Industry 4.0, and AI/ML architecture and solutions.</li><li>Lead proof of concepts for technology evaluation and vendor selection.</li><li>Work directly with senior executives and SMEs to translate business requirements into architectural solutions.</li><li>Governance and Stakeholder Coordination</li><li>Coordinate cross-domain manufacturing IT initiatives and resolve inter-project architectural challenges.</li><li>Drive Manufacturing IT governance with key stakeholders.</li></ul>SkillsEnterprise System Integration, virtualization, zachman framework, MES Systems, Azure, aws Top Skills DetailsEnterprise System Integration,virtualization,zachman framework,MES Systems Additional Skills &amp; QualificationsEducation and Experience	• Bachelor&#39;s degree in Computer Science or related field; Master&#39;s preferred	• 7+ year as Manufacturing IT Architect with 10+ years manufacturing systems experience.	• 5+ years implementing SCADA &amp; PLC platforms. Skills And Abilities	• Proven experience with IT-OT Integration, OT-Cybersecurity, and IIoT implementations.	• Experience integrating MES &amp; ERP systems.	Knowledge of enterprise architecture frameworks (TOGAF, Zachman).	• Experience working with C-level executives and presenting business cases.	• Expertise in application modernization and digital transformation for manufacturing.	• Working knowledge of EA tools (System Architect, Troux, etc.).	• Experience with cloud technologies (AWS, Azure) and virtualization.	• Strong understanding of manufacturing business domains, standards, and regulations.	• Excellent communication, analytical, and problem-solving skills.Ability to drive consensus in architecture decisions and thrive in fast-paced environments. Experience LevelExpert Level

IT Manufacturing Systems Architect

Description
					We are seeking a skilled and proactive IT Event Support and Project Manager to oversee the planning, execution, and management of IT infrastructure for events. This role involves coordinating with vendors, managing project timelines, and providing on-site technical support. The ideal candidate will have a strong background in IT networking, including DHCP and WiFi router setup, as well as excellent organizational and communication skills.

Job Responsibilities (primary and secondary duties):
•Plan, configure, and deploy IT infrastructure for events, including setting up DHCP servers, Wi-Fi routers, and other networking equipment.
•Conduct on-site surveys in various areas with vendors to determine how services can be effectively brought to the location where needed for events.
•Coordinate with wireless service providers such as T-Mobile, Verizon, and AT&amp;T prior to events to confirm cell tower capacity and load for optimal network performance.
•Develop detailed project plans for IT event support, including timelines, milestones, and resource allocation.
•Coordinate with internal teams and external vendors to ensure all project requirements are met.
•Identify and evaluate potential vendors for IT equipment and services.
•Coordinate with vendors for timely delivery, setup, and support of IT infrastructure for events.
•Configure and manage DHCP servers and Wi-Fi routers to ensure reliable network connectivity.
•Provide field support for IT setups, including hardware and software installations, network configuration, and troubleshooting.
•Provide on-site technical support during events to ensure smooth operation of IT systems.
•Troubleshoot and resolve any IT issues that arise during events.
•Monitor project progress and make adjustments as necessary to ensure successful delivery.
•Create and maintain comprehensive documentation for event IT setups, including network diagrams and configuration settings.
•Prepare post-event reports detailing IT performance, issues encountered, and recommendations for future improvements.
•Oversee internet services, including managing internet service providers at NYRR&#39;s three office locations.
•Provide desktop and network support at NYRR&#39;s three office locations, as well as for events as needed.
•Maintain up-to-date knowledge of current IT networking technologies, best practices, and emerging trends in the IT industry.
•Evaluating, negotiating with, and managing relationships with vendors to ensure quality and cost-effectiveness.

Job Requirements:
Experience:
•5+ years of experience in IT support, with a focus on event technology and infrastructure management.
•Project management, including developing and managing project plans and coordinating with vendors and teams.
•Hands-on experience with configuring and managing IT networking equipment such as DHCP servers and Wi-Fi routers.
•Experience in vendor management, including contract negotiation and relationship maintenance.
•Experience with fixed wireless Point-to-Point solutions.
•Event Management Experience (a plus): Familiarity with overseeing IT infrastructure in support of event management, including large-scale events (e.g. industry conferences, sporting venues, etc.)
•Experience with Cisco Meraki, Fortinet firewalls, and Cellular-enabled routers such as Cradlepoints is a plus.
					Skills
					Network engineering, Infrastructure Management, Networking Protocols, Event Management, Cisco Meraki, wireless communication, DHCP, Routers and switches, Troubleshooting, Firewalls, Project Management, Vendor management, project coordination, event planning, Fortinet
					Top Skills Details
					Network engineering,Infrastructure Management,Networking Protocols,Event Management,Cisco Meraki,wireless communication,DHCP,Routers and switches,Troubleshooting,Firewalls,Project Management,Vendor management,project coordination,event planning
					Additional Skills &amp; Qualifications
					4-year degree, or equivalent experience.
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Strong attention to detail
Excellent written and verbal communication skills
					Experience Level
					Intermediate Level

IT Network & Event Specialist

This role is part time (16 to 20 hours/week), first shift (8 am to 5 pm. Customer open to multiple ways to achieve these hours), 100% onsite with some on call responsibilities. Must have their own vehicle. This is a 6 month contract with the possibility of being extended. This is a break/fix role but must be comfortable on ladders and scissor lifts in a manufacturing setting. The IT Plant Support (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities. The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc. He/she coordinates and communicates Global IT system outages and supports the plants through down time. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security. •	Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues. •	Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.•	Focuses on proactive support and directing that work to the proper support teams. •	Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue. •	Utilizes the Service Management tool to enter, issues and requests. Updates until complete. •	Communicates system outages to those affect at assigned plant(s). •	Rolls out new processes, hardware, or software. SkillsTroubleshooting, Active directory, Customer service, sccm, network support, Office 365, Technical support, cat6, fiber optic cableTop Skills DetailsTroubleshooting,Active directory,Customer service,sccm,network supportAdditional Skills &amp; Qualifications •	Utilizes the service management tool to provide trend analysis and recommendations for improvements. •	Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative. •	Communicates updates to the right audiences at the plant. •	Supports Global IT strategic initiatives.•	Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.•	Creates IT documentation for plant support processes. •	Follows and demonstrates an understanding of information technologies processes and best practices.Experience LevelIntermediate Level

IT Plant Support Analyst

DescriptionThis role is first shift (8 am to 5 pm), 100% onsite with some on call (remote support) and travel responsibilities. Must have their own vehicle. This is a 6 month contract with the possibility of being extended. This is a break/fix role but must be comfortable on ladders and scissor lifts in a manufacturing setting. This is also for one role but could turn into two or three if we are able to find them good candidates. The IT Plant Support (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities. The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc. He/she coordinates and communicates Global IT system outages and supports the plants through down time. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security. •	Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues. •	Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.•	Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to the companies standard operating procedures. •	Focuses on proactive support and directing that work to the proper support teams. •	Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue. •	Utilizes the Service Management tool to enter, issues and requests. Updates until complete. •	Communicates system outages to those affect at assigned plant(s). •	Rolls out new processes, hardware, or software. •	Works with contractors and engineers to ensure all company policies are understood and followed. •	Provides 24x7-support for plant/region as needed. SkillsTroubleshooting, Active directory, Customer service, SCCM or Intune, network support, server support, Office 365, Technical support, cat6, fiber optic cable Top Skills DetailsTroubleshooting, Active directory, Customer service, SCCM, network support, server support Additional Skills &amp; Qualifications2 to 3 years of experience in a manufacturing environment is preferred in this role. •	Participates in or leads small-medium IT projects. Uses the Schreiber Foods Enterprise Project Management tools and processes. •	Utilizes the service management tool to provide trend analysis and recommendations for improvements. •	Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative. •	Communicates updates to the right audiences at the plant. •	Supports Global IT strategic initiatives.•	Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.•	Creates IT documentation for plant support processes. •	Follows and demonstrates an understanding of information technologies processes and best practices. Experience LevelIntermediate Level

Description IT Business Operations is in need of someone that has experience in IT governance, IT risk management, IT finance, and IT vendor management with a primary focus on IT procurement. This IT Procurement Professional will focus on establishing and enhancing the strategic sourcing process within IT for suppliers\vendors, and related products and services but will also focus on the integration of governance and risk management and finance into procurement. The role will be responsible for creating an IT focused sourcing methodology and be directly responsible for facilitating Requests for Information (RFI), Requests for Proposal (RFP), and Requests for Quote (RFQ) along with designing the appropriate procedures. The position will interface with the company Vendor Management team during onboarding and risk assessment services. You will analyze spend categories via financial results, collaborate with IT partners in developing “make vs. buy” strategies, facilitate large spend highly visible RFP events, redline business, price, and service level contract terms, and host supplier business reviews for mission critical IT vendors. As a new function, reporting directly to the Director of IT Business Operations, you will help architect a repeatable and scalable procurement and category sourcing function for IT.Execute Sourcing Events and Supplier Selection: Primarily lead RFP sourcing events in collaboration with IT or joint IT/Business sponsors. Develop and bring best practices into the RFP process. Host RFP events such as service\product demonstrations, question-answer sessions, elimination round conversations, and contract award scenarios. Leverage RFI to learn new market offerings and capabilities. Support project budgetary assumptions through RFQ.Optimize Cost and Develop Saving Strategies: Working with the Director of IT Business Operations and Financial Planning, lead and own the blueprint for a value-add savings methodology impacting the Bank’s operating and capital expenses. Create favorability within IT budgets and define a process to measure and track savings value inclusive of hard P&amp;L savings, cost avoidance, savings wrap, and other value-adds.Lead Supplier Contract Negotiations: Facilitate contract review and negotiation between the Supplier, Business Sponsors, and Legal. Redline general business terms for SLA performance, pricing, discounts, risk of loss, and payment. Develop incentive-based rebate programs. Act as a counterpoint to the supplier account team and encourage or remediate suppliers through periodic business review forums. Create a scalable rate card strategy with all labor-based IT vendors and begin executing rate cards.Partner with IT Sponsors: Assist IT supplier sponsors. Provide advisory services around selection and negotiation strategies. Provide spend intelligence and optimization opportunities within a sub-set of suppliers or categories of spend. Help IT define periodic business review objectives, and performance scorecards to guide such business reviews.Partner with Supportive Stakeholders: Act as a primary liaison within IT to Supplier Account Teams, VMS Risk Assessment, Project Management, Legal, and Finance. Assist in budgetary costing for proposed business cases.Be an Individual Leader: Mentor, educate, and share best practice approaches with other levels on the team. Be comfortable in a highly visible role and a proponent of challenge or change.Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools within a specific domain or functional area on the processes, data analysis, and IT governance.Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.SkillsRisk management, Internal Controls, third party risk, vendor management, contract management, compliance, negotiation, Procurement, Supply chain Additional Skills &amp; QualificationsWhat you&#39;ll need: 7+ years’ direct experience in a strategic sourcing or procurement role is a must.Bachelor’s degree in Supply Chain, Business, or Finance.Must have significant experience with facilitating sourcing events that exceed $1M of addressable indirect spend in general areas such as contingent labor, staffing agency, and IT category planning in hardware, software, network, managed development services strongly desired.Subject Matter Expert in Technology or Cloud-based SaaS/IaaS/PaaS a plus. Prefer experience in Volume Licensing, Enterprise Agreements, AWS\Azure, IBM Passport, Oracle, or managed IT service operations in application development or help desk break-fix.Must be comfortable working with contract terms and Legal personnel during redline negotiations.Subject Matter Expert in Technology or Cloud-based SaaS/IaaS/PaaS a plus. Prefer experience in Volume Licensing, Enterprise Agreements, AWS\Azure, IBM Passport, Oracle, or managed IT service operations in application development or help desk break-fix.Must be comfortable working with contract terms and Legal personnel during redline negotiations.Proven track record of establishing a proactive, constructive dialogue and partnering with professionals internally and externally. Excellent oral and written communication skills, including the ability to effectively communicate with internal staff and external customers.Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.Foster teamwork through a positive attitude and approach.Advanced working in Microsoft Office &amp; relevant Diagramming Software (e.g. Lucid, Visio, etc.), as well as technical aptitude &amp; experience within a specific domain.Advanced speaking and writing communication skills.

IT Procurement Specialist

DescriptionOur clients&#39; Technology Solutions Department is seeking a qualified Project Planning Analyst to support project planning efforts across a range of technical initiatives. The selected resource will work closely with Infrastructure, Security, and Salesforce development teams to facilitate Work Breakdown Structures (WBS), develop detailed project schedules, and improve planning consistency across the technology project portfolio. In addition to providing direct planning support, the analyst will train and coach internal Project Managers to strengthen planning capabilities across the organization. Strong facilitation skills with the ability to lead planning discussions with technical teams who may be unfamiliar with structured planning practices.Ability to ask clarifying questions, navigate ambiguity, and help teams define scope and deliverables through collaborative discussion.Proven ability to build rapport, establish psychological safety during working sessions, and guide teams toward alignment and consensus Work Breakdown Structure (WBS) Facilitation<ul><li>Lead planning sessions with technical teams to define deliverables and create Work Breakdown Structures aligned with project objectives.</li><li>Guide teams in breaking down work into manageable packages and tasks.</li><li>Ensure WBS outputs are clear, complete, and suitable for schedule and resource planning.</li></ul>Project Schedule Development<ul><li>Build and maintain detailed project schedules based on the WBS using Microsoft Project, Monday.com, or other City-approved tools.</li><li>Define task durations, dependencies, milestones, and identify critical paths.</li><li>Support schedule baselining and ongoing updates throughout the project lifecycle.</li><li>Support for Technical Teams</li></ul>Collaborate with the Chief Information Security Officer (CISO) and the Security team to plan cybersecurity and compliance-related initiatives.Work with the Infrastructure team to plan for hardware upgrades, platform improvements, and foundational IT projects.Support Salesforce developers and technical leads in structuring plans for Salesforce-based projects, including integrations and configurations Security Projects this person would support:Security Projects• Data Loss Prevention and Data Classification• Active Directory Threat Protection Additional Skills &amp; Qualifications<ul><li>Minimum 3 years of experience in project planning, scheduling, or project coordination roles</li><li>Demonstrated experience leading WBS and detailed task planning sessions</li><li>Proficiency in Microsoft Project, Smartsheet, or similar scheduling tools</li><li>Strong written and verbal communication skills, with experience facilitating discussions across technical and non-technical audiences</li><li>Familiarity with IT infrastructure, cybersecurity projects, and/or software development environments</li><li>This role requires patience, adaptability, and the ability to meet teams where they are in their planning maturity.</li><li>The resource must proactively encourage participation, draw out input from technical subject matter experts, and support alignment without taking over ownership of the work.</li></ul> Preferred Qualifications<ul><li>Familiarity with IT infrastructure, cybersecurity projects, and/or software development environments</li><li>Experience supporting planning efforts for Salesforce implementations or enhancements</li><li>Experience working in municipal government or the public sector</li><li>Experience providing training, mentoring, or coaching on planning practices</li></ul>Experience LevelEntry Level

IT Project Coordinator

DescriptionHealth Services Information Technology Project Manager 5 years of project management experience2+ years of healthcare IT experience; MUST HAVE EXPERIENCE LEADING HEALTH CARE DELIVERY PROJECTS (I.E. projects where the stakeholders are engaged in direct patient care. A good example is a clinical systems implementation or upgrade)Bachelor&#39;s degree requiredPMPMust have agile experiencemust have experience with systems/data integrationsMust be able to work in a matrixed organizationClinical apps experience is a nice-to-haveEpic experience is nice-to-have

IT Project Manager

Qualified candidates must have digital field service management or field operations experience 5 Days onsite DescriptionThe Sr. IT Project Manager is the driving force behind our delivery and a critical resource on our project delivery team. We’re searching for a highly qualified Sr. IT Project Manager to help us deliver large projects for our Lower 48 Business Unit. Initial focus will be on managing a digital field service management project. The Sr. IT Project Manager will be responsible for defining the project’s schedule and scope while balancing this with timely and regular value deliveries, organizing and facilitating project planning, daily stand-up meetings, reviews, stakeholder communications, retrospectives, sprint and release planning, demos and other Scrum-related meetings. Responsibilities: •	Servant Leader with a passion to help Agile teams thrive and deliver high value to the organization.•	Experienced with delivering complex, multi-tier IaaS, SaaS, and PaaS cloud-based software solutions.•	Schedule and lead planning, program increment refinement, sprint refinement, Scrum of SCRUMs, sprint planning meetings, daily stand-ups, retrospectives, and other Agile and quality ceremonies.•	Coach, mentor and educate team members on Agile best practices and process improvements.•	Work with other Agile teams, their Scrum Masters and client Stakeholders to ensure alignment and act together toward common goals.•	Establishing communication with stakeholders and project teams.•	Allocating sufficient resources as per the project requirements.•	Keeping an account of the progress of the project.•	Ensuring that the project is completed on time and with good quality.•	Assisting the team in achieving a high level of performance and quality.•	Holding teams responsible for their job.•	Eliminating roadblocks.SkillsProject management, Scrum, Waterfall, scaled agile frameworkAdditional Skills &amp; QualificationsRequired skills:•	5+ years’ experience as an IT project manager in oil and gas with a deep understanding of field operations.•	Experience collaborating with teams who develop on Microsoft Technologies.•	Strengths in planning, organizational navigation, and building / managing cross-team relationships.•	Certified Scrum Master (CSM) or Certified Scrum Professional (CSP) certification •	Scaled Agile Framework (SAFe) training and experience required, and certification highly preferred.•	Experience with Jira workflows, dash boards and reporting.•	Excellent analytical and problem-solving skills with an ability to analyze critical information and present recommendations to team and to leadership.•	Strong attention to detail.•	Identifying, collecting, and analyzing metric data.•	Able to handle multiple tasks, projects, and priorities.Experience LevelExpert Level

DescriptionShift Days &amp; Time: Monday – Friday, 8:00 am- 5:00 pmContract Length: This is a contract-to-hire position. The temporary contract would be around 3 months and then the leader would assess for full-time employment.Work Location: (Tulsa, OK)Hybrid: Tuesday and Thursday (on-site) and Mon, Wed, Fri would be remote.Plan, execute, and finalize multiple projects with high complexity and associated risk on time, on budget and within scope. Coordinate efforts of team members, project managers, vendors, and consultants to deliver projects according to plan; resolve issues to ensure project goals and requirements are met.Document multiple projects&#39; objectives and oversee projects throughout their life cycle.Plan, organize and manage resources to lead the completion of specific project goals. Establish clear directions and distribute task among cross functional teams.Gather ideas, issues, and risks for the project; provide input for solutions and approaches to key stakeholders.Escalate project issues and ideas to the appropriate stakeholders with clarity, timeliness, and professionalism.Communicate regularly with project team members regarding responsibilities to manage expectations. Facilitate meetings and presentations across multiple settings including but not limited to:Small/large groups ExecutivesStakeholders PeersDevelop and sustain effective customer relationships. Remain consistently accessible, available, and responsive to customers when needed.Align processes, systems, management practices and other resources to ensure the projects meet or exceed goals established in project plans. Evaluate projects and identify where change is needed. Determine what adjustments to make and how to implement; facilitates the implementation to team members, management, and business.Effectively develop and communicate statements of projects and project scope, tasks and expectations.Prioritize and monitor activities to deliver results within budgetary and resource constraints.Identify and escalate resource needs appropriately; manage multiple projects&#39; resources (people and materials).Track project progress and regularly report project status to appropriate stakeholders. Track project financials with monthly forecast updates.Adhere to the Project Life Cycle process as defined by IT.Regular and reliable attendance is required in performance of job.Employee may be required to perform additional duties as assigned.Preferred bachelor’s degree CS, MIS or related field or an equivalent combination of formal education and job-related experienceDemonstrated ability in project resource planning, reporting, prioritization, financial acumen, and budgeting. Strong understanding and application of project management best practices.Experience leading projects and programs within IT, as well as projects and programs that involve external providers.Experience successfully managing multiple, concurrent, major projects.Experience developing IT Processes, delivery practices, educating business functions on effective Project Delivery Practices.Experience in project management productivity tools and software.Demonstrated ability in coordinating teams from various workgroups, managing relationships with internal and external participants and eliciting cooperation from sources including but not limited to: Upper managementClients VendorsOther DepartmentsExperience with strategic and critical thinking.Experience developing information and conducting formal meetings. Demonstrated ability to read and write fluently in English.Minimum Applicable driver&#39;s license. Requires travel to other locations. Preferred Project Management Professional (PMP) certificationMobility to travel in and around office surroundings.Ability to effectively communicate, written and orally, with all levels of management, staff and employees.SkillsProject Management, Sdlc Methodologies, ivr, csr, csr/call center, mobile, pmpTop Skills DetailsProject Management,Sdlc Methodologies,ivr,csr,csr/call center,mobile,pmpExperience LevelEntry Level

IT Project Manager (Job#: 6244)

Job Title: IT Risk Management AnalystLocation: 100% RemoteDuration: 6 Month Contract-to-Hire Experience LevelIntermediate Level *** At this time, the clients I support are looking for candidates that are authorized to work in the U.S. on W2. Description•	Control Implementation: Assist control owners with implementation of controls and procedures to comply with various frameworks/regulations as needed. Examples include:o	IT General Controls for new systems brought into SOX scopeo	NIST Cybersecurity Framework (CSF) 2.0 and Risk Management Framework (RMF)o	HIPAA Security and Privacyo	TISAX or ISO 27001:2022o	DFARS and CMMCo	Privacy (GDPR and corresponding US State rules)o	PCI DSS v4•	Risk Management: Identify potential compliance risks and help develop strategies to mitigate them using the ServiceNow GRC platform.o	Work with stakeholders to identify and log new entries into Risk Register.o	Analyze and assess risk according to the documented methodology and recommend mitigation action plans where appropriate. o	Review risk with executive leadership, ensure proper documentation, planning, and sign off is conducted.o	Report regular updates and seek follow-up information of risk response activities.•	Compliance Monitoring: Conduct periodic audits to ensure adherence to regulatory requirements and internal standards.o	Partner with Internal Audit and IT stakeholders to ensure IT General Control documentation is updated as needed, including third-party SOC 1 reports, and assess compliance with required user controls. o	Educate control owners on compliance requirements and best practices.o	Assist controls owners in responding to compliance violations or audit findings.o	Ensure corrective action plans properly address audit recommendations with adequate remediation timelines.SkillsRisk management, Compliance, Information security, Audit, ITGC, NIST Additional Skills &amp; QualificationsMust be strong with IT General Controls and NIST 2.0 framework and Risk Management Framework (RMF)

IT Risk Management Analyst

DescriptionThe role of the IT Service Center Technician is to complete level 1 tickets. This will include:- Password resets and account activations within active directory- Microsoft application troubleshooting (Outlook, Word, Excel, Intune, etc.)- Windows 11 troubleshooting- Instore technology issues such as POS systems, credit card pin pads, back office computers and printers, instore music- Distribution center hardware like Zebra TC52 scanners All IT service center employees will be required to close a MINIMUM of 30 tickets per day. IT service center technicians will interface with multiple levels of customers - to include standard users, Management, VIP’s and Technical Staff - and will communicate and operate across all support tiers, while providing updates to users regarding the status of issues and requests until resolved.SkillsHelp desk, Customer service, Service desk, Help desk support, Phone support, Troubleshooting, Active directory, Office 365, Servicenow, Password reset, Technical support, Call center, Windows 10, Remoteaccess, Helpdesk troubleshooting, Ticketing system, Ms office suite, Microsoft office, WindowsTop Skills DetailsHelp desk,Customer service,Service desk,Help desk support,Phone support,Troubleshooting,Active directory,Office 365,Servicenow,Password reset,Technical supportAdditional Skills &amp; Qualifications1) Experience with MS Authenticator is a plus2) Any ITIL experience or certifications is a bonusExperience LevelIntermediate Level

IT Service Center Technician

Are you ready to tackle technical challenges and ensure smooth operations for users? As an IT Helpdesk Technician, you&#39;ll handle level 1 tickets, including password resets, account activations in Active Directory, troubleshooting Microsoft applications (Outlook, Word, Excel, Intune), and Windows 11. You&#39;ll also resolve instore technology issues like POS systems, credit card pin pads, back office computers, printers, instore music, and manage distribution center hardware. Expectations include managing a high volume of tickets and interfacing with various customers, including standard users, management, VIPs, and technical staff, providing timely updates until issues are resolved. Top skills for this role include at least 1 year of experience on a high call volume helpdesk, proficiency in troubleshooting M365 and Windows 11, experience with ticketing systems like ServiceNow, and a solid understanding of basic troubleshooting processes. *The current opening is for the 7am-3:30pm shift, Tuesday through Saturday.

Successful candidate will work 100% onsite Role Priority #1 Overall site leadership and field support accountability: Customer Service/Customer 1st Role Priority #2 Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders Role Priority #2 Site status reporting: Daily client support metrics (how many tickets are open/which are priority) Solving and managing high priority tickets on a day to day basis Top Skills - Must Haves<ul><li>Windows 7 / Windows 10 / Windows 11</li></ul>Top Skills&#39; DetailsØ Seeking candidates who have moved up through the ranks of Desktop support Ø Minimum 2 years’ experience of Executive Level Deskside Support (C-Level Executives/VIP)- Ø Minimum 5 years Windows 10 (Windows 7 prior ) Desktop Support and or network smart hands (Data Center/Basic Network support) experience in a corporateenvironment. Ø This resource must have strong current Windows 10 client support experience….and a customer 1st mentality Ø Minimum 5 years End-user client -LAN/Networking support in a corporate environment Ø Excellent customer service experience Ø Resource must have previous healthcare/clinical environment experience. Ø Bonus: ServiceNow experience.. not specifically required…. Job DescriptionØ This resource will be a highly visible resource providing executive support and communications to C-Level Executives Ø This resource will also provide executive level reporting Ø The role will be daily onsite and may occasionally require client site to site travel. Ø Must have prior experience providing reporting (field support/tickets) General Deskside Support experience: o Incidents – Software break/fix o IMACs – Installation of software, machine upgrades, etc. o Refresh o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, andRFID readers o Experience with Active Directory o Experience with Windows 10 and Microsoft Office o Experience with Deskside support in a hospital environment a plus o Experience with ServiceNow- PREFERRED NOT REQUIRED o Ticketing System is ServiceNow o Tech walk-up bar at staffed locations

IT Service Delivery Manager

A growing Biotechnology company in Wilsonville, OR is hiring an IT Service Desk Analyst to join the team for a great opportunity! Job Duties:<ul><li>Troubleshoot Mac (90%) and Windows (10%) hardware, operating systems and software, and mobile devices</li><li>Ensure that all issues and requests are documented accurately in the IT ticketing system</li><li>Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue</li><li>Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests</li><li>Monitor inbound support channels, (ticket queues, Slack support channels, etc) and provide timely IT customer support</li><li>Responsible for the overall management and administration of all client assets including desktops, laptops, printers and mobile devices.</li><li>Support of Conference Rooms and collaboration technology (video conferencing, audio conferencing, electronic whiteboards</li><li>Follow up with end users, provide feedback, and see issues and requests through to resolution</li><li>Identity and Access Management including provision, modify and revoke account access and licenses as required</li></ul>Qualifications:<ul><li>10+ years of hands on IT Service Desk, Helpdesk &amp; Desktop experience required</li><li>Experience supporting both Mac &amp; Windows devices and experience with JAMF required</li><li>Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office</li><li>Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)</li><li>Familiarity with IT Service Management and ITIL concepts and processes</li><li>Experience supporting mobile devices in a corporate setting</li><li>HDI Support Center Analyst or Desktop Support Technician certifications a plus</li></ul>**If Interested:Please apply to the job application and email Derek at Dmautz @teksystems.com

IT Service Desk Analyst

TEKsystems is seeking an experienced IT Service Desk analyst who is fluent in speaking Japanese, for an opportunity to work with a very reputable organization! DescriptionSeeking a candidate who is fluent in speaking Japanese as this person will be assisting with handling issues/tickets for their Japan operation. If there are no tickets needing Japanese speaker, this person will assist with the normal day to day tickets for US based users. This person will be providing services to internal employees. They will work through incoming calls and emails. The will be creating tickets through ServiceNow. The main priority is first call resolution. The most common issues will be password resets and oracle questions. Position Statement:The Service Desk Technician is a highly motivated, passionate and detail oriented Customer Service advocate looking to learn and grow in a fast paced environment. This position will be a member of the Tier 1 Team, and will be the primary point person for all customers and personnel, with the intent of resolving most customer related application and service issues during first contact. The candidate will be expected to interact with customers, peers, escalation Teams, and Leadership via phone, Instant Messenger, video, and email to ensure customer issues are resolved per approved Service Level Agreements (SLAs) metrics. This position is subject to shift work and a candidate will be expected to move to different shifts as needed. 	Position Summary:•	Primary Point of Contact for internal customer issues per approved SLA metrics.•	Monitors the progress of Incidents and Problems, and provides timely updates to customers, Information Technology personnel, and Leadership Team.•	Performs Best Practices application and systems diagnosis and troubleshooting techniques in other to resolve all service affecting issues.•	Coordinates and escalates complex issues to the Escalation and Leadership Teams when necessary.•	Works with peers and management to resolve technical issues.•	Documents all communication in the Ticketing System, and updates customers regularly on active tickets. Required Qualifications•	Technical School, University, or College education in a Technology Concentration. (Experience may be substituted for education).•	Must have understanding with respect to monitoring, managing and maintaining local and remote customer applications and services.•	Must have working knowledge of network and systems administration, and recommended troubleshooting techniques. •	Ability to quickly and efficiently address customer needs by providing solutions to customer issues, or escalating to Escalation Team for prompt resolution.•	Excellent verbal and written communications skills with ability to build relationships at all levels of the organization.•	Must have a working understanding of the ITIL framework. •	Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.•	Exceptional Customer Service skills.•	Keen attention to detail.•	Able to effectively prioritize and perform Service Desk tasks in a fast paced environment.•	Excellent analytical, organizational and technical skills. Additional Skills &amp; QualificationsCandidates must be fluent in speaking Japanese. Person must be professional, very well polished and well spoken.This will be a 6 month contract to start, however the goal will be for this person to convert FTE after the 6 months. Schedule: Saturday-Wednesday 7pm-3am EST. (Thurs/Friday off) Skillsservice desk, servicenow, active directory, password, troubleshoot, windows, remote, ticket Top Skills Detailsservice desk, servicenow, active directory, password, troubleshoot, windows, remote, ticket Experience LevelExpert Level

IT Service Desk Analyst (Japanese Speaking)

IT Service Desk Technician

This opportunity requires a current TS/SCI with Full Scope Polygraph prior to interviewing. Description•	Install and configure hardware operating systems, applications, update patches etc.•	Setup new user accounts/profiles and decommission exiting employees in a timely manner with SLA•	Process all Account Unlocks and Password Resets•	Respond to in-bound calls, emails, chats, and customer walk-ups same day•	Troubleshoot and resolve end-user hardware, operating system, network connectivity, and software related problems•	Maintain IT inventory documentation and perform full inventory analysis on a quarterly basis•	Provide resolution or escalation on all trouble tickets within 7 days or less•	Create and update documentation as necessary for local and remote sites.•	Assist with general desk set up, workstation preparation, cable management, special builds, escorting etc.•	Will be required to cover up to 3 after hour/weekend special events a year for tasks such as fold downs or power downs, with multiple weeks notice•	Occasionally, in emergency situations such as power loss, there will be opportunities for additional compensation to return to site in an unplanned event after hours or on weekends to restore the secure location•	Must have active or be able to obtain the CompTIA Security+ CE (IAT II certification or higher), prior to starting. SkillsWindows, ticketing system, active directory, hardware

IT Specialist (TS/SCI Full Scope Polygraph Required)

Potential candidates must have an Active Secret Clearance and a Security+ certification to be consideredWorking 100% onsite in Kansas City MO DescriptionWork within a team of providing Tier 1 and Tier 2 staff in support of mission-critical systems working 24x7x365 over multiple shifts.• Process/Respond to Service Requests and Incidents. Manages and coordinates urgent and complicated support issues. Act as an escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free-flowing escalation and information within the organization. Determine the root cause of issues and communicate appropriately to internal and external customers.• Incident recognition, research, isolation, resolution, and follow-up steps.• Review software, hardware, and documentation rollouts to ensure staff has a full understanding of requirements/training prior to deployment.• Provide data and reporting of KPIs and trends and others ad-hoc, weekly, monthly, and as needed. Will drive Ticket Deep Dives and develop strategies for improvement. Monitor and manage phone queues (participating in escalated calls as needed).• Coordinate with the Incident Management Analyst (s) and Operations Manager on incidents and Continued Process Improvement of incidents regularly. Qualifications:• Must have 6 years experience with a high school degree or 2 years experience with a bachelor&#39;s . Looking for someone who can work tier I &amp; II support 24/7 environment• Experience with data center monitoring tools (HP preferred)• Customer-focused manager driven to provide customer satisfaction• Excellent organizational skills• Innovative in looking for ways to improve Incident resolution and customer service SkillsNetwork Support, Customer Relations, Sharepoint, Windows, Active directory, Troubleshooting, Help desk support, Office 365

IT Specialist - Secret Clearance

This role requires an Active Secret Clearance and a Security+ certification. Description:Our customer is looking to grow their Enterprise Service located in Kansas City Missouri. This team is comprised of 40 Service Desk Technicians responsible for supporting the Network End-Users throughout the world. This team is responsible for fielding between 8-20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume dramatically decreases overnight vs mornings. Ultimately, the ESD technician will support unifying networks and data management systems to improve capability and service under one enterprise network. Average troubleshooting requirements may include supporting intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at minimum a DoD Secret Clearance and a CompTIA Security + CE exam certification. There is a lot of upward mobility from this position. Technicians will be presented the opportunity to change shifts with tenure as well as get the opportunity to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, &amp; Cyber team. It is common for these teams to recruit from the desk. This desk also promotes within and there are opportunities to elevate into leadership positions. This is a contract however it is incredibly long-term with room for this advancement while contracting. The ideal candidate is someone interested in growing their career on the infrastructure path learning a business from the ground up. Strong interpersonal skills, and ability to problem solve, customer service-centric people required.

Required Skills:<ul><li>Desktop Support experience (6+ months)</li><li>Technical troubleshooting skills relating to IT hardware and software support</li><li>Office 365 (using it, troubleshooting issues, outlook integration, restarting and refreshing)</li><li>Knowledge of Dell devices (Most of the IT laptops are Dell)</li><li>Customer Service Mindset</li><li>The ability to communicate professionally in written and verbal form</li><li>Ability to work on-site 4 days a week at multiple locations across the Austin metroplex (you will not travel daily - one site per week)</li></ul> Duties, Functions and Responsibilities:<ul><li>Installs, maintains and provide technical support for users.</li><li>Performs hardware, software, and applications support and preventative maintenance</li><li>Performs end-to-end environment appropriate support utilizing best practices and documented procedures</li><li>Works with customers and purchasing to identify solutions, and obtain quotes for those solutions.</li><li>Responsible for inventory management and record keeping</li><li>Develops, documents, publishes and provides communications</li><li>Performs system administration functions</li><li>Contributes to team dynamics and successes</li><li>Records incidents and events information</li><li>Diagnoses and resolves or escalates technical support</li><li>Responds to Service Desk requests</li></ul>

IT Support Analyst

Description6 month temporary contract for backfill support as they have an FTE work on their refresh project Job DescriptionThis is a service desk/desktop role where the candidate will take phone calls from a phone queue for the majority of the day. The candidate must be comfortable with taking calls and providing remote support. The Support Analyst I is responsible for providing day-to-day technical support to customers for a range of hardware and software related systems. They are responsible for resolving and/or escalating complex and unique technical incidents as well as fulfilling service requests within specified SLA’s. They will respond to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. They provide effective and timely resolution of users’ problems, queries or complaints. Their daily responsibilities also encompasses desktop and laptop imaging, desktop and laptop inventory management, mobile device setup and support (including smartphones and tablets), documentation development and customer facing FAQ guidelines, report generation of daily incident, requests, telephony and associated survey responses. They are also responsible for outage tasks such as the coordination of widespread severe incident remediation activities. They will cross- train other team members and take on a leadership role in various projects. A minimum of 4 years of demonstrated working knowledge of Microsoft Exchange environment (preferred)• A minimum of 4 years of demonstrated working knowledge of Active Directory administration (preferred)• A minimum of 4 years of demonstrated working knowledge of networking monitoring tools and basic troubleshooting (preferred)• A minimum of 4 years of demonstrated working knowledge of CISCO telephony and associated troubleshooting (preferred)• Working knowledge of Windows 7, Windows 10, Microsoft Office Suite, Active Directory, VPN, Citrix, VDI, networking and remote tools.• Demonstrated experience with IT Service Management tools, with a strong preference for Service Now• Experience working within an ITIL methodology• Microsoft Certified Professional, A+, and Net+ certifications are preferred• Undergraduate degree in an Information Technology discipline is preferred; or equivalent combination of education and work experience Primary Duties &amp; Responsibilities:• Support Analyst will be logged in at all times to answer calls, and monitor self service queues and requests.• Provide complex and unique technical troubleshooting assistance to customers across all business units.• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.• Assess situations and recognize when escalation is needed and/or required.• Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.• Delivery various reports.• Develop documentation and customer facing FAQ&#39;s.• Recommend improvements for quality and consistency.SkillsHelp desk support, Service desk, sccm, remote access software, troubleshooting, vpn, active directory, bitlocker, windows, intune, Office 365, ServicenowTop Skills DetailsHelp desk support,Service desk,sccm,remote access software,troubleshooting,vpn,active directory,bitlocker,windows,intune,Office 365,ServicenowAdditional Skills &amp; QualificationsMust Haves:• 4+ years of experience within Service Desk and/or onsite Desktop Support role• Active Directory troubleshooting experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)• Ticketing experience (prefer ServiceNow)• Excellent customer service skills• Strong communication and multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)Preferred Qualifications:• Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)• Remote troubleshooting experience or &quot;remoting in&quot; using SCCM, Citrix, Screenmeet • SERVICENOW experience preferred• ACTIVE DIRECTORY experience preferred• VPN/MFA experience preferred• Phone queue experience preferred• SCCM experience a plus• INTUNE experience a plus Behavioral Skill Competencies:• Customer Service Oriented• Critical Thinking• Flexibility• Technically Astute• Action Oriented• Active Learning • Excellent verbal and written communication skills• Excellent teamwork skills• Excellent analytical, reporting and documentation skills• Dedication to customer service• Excellent problem solving skills including triage and rapid decision making• Ability to logically adapt in any customer service scenario• Ability to manage to resolution a severe and pervasive outage• Undergraduate degree in an Information Technology discipline is preferred; or equivalent combination of education and work experience Experience LevelIntermediate Level

Total Positions: 1 Duration: 2 Years Description:This is a part-time position requiring an individual to work one day per week, preferably Monday, 1st shift for 8 hours. The candidate will support RFID scanning technology at a recently acquired company. Responsibilities:<ul><li>Diagnose and resolve computer problems promptly.</li><li>Escalate requests or issues to the appropriate technical person within IT.</li><li>Document new solutions and train end users and peers.</li><li>Work with IT user technologies such as personal computers, mobile devices, Google Apps, video conferencing solutions, etc.</li><li>Identify hardware problems and determine efficient resolutions.</li><li>Report recurring problems to network engineers.</li><li>Coordinate repairs and replacement of damaged equipment.</li><li>Install and test equipment at user sites.</li><li>Meet service performance operational goals.</li><li>Maintain awareness of related IT programs and projects.</li><li>Support non-standard applications critical for the business.</li><li>Troubleshoot network environment problems and escalate if necessary.</li><li>Act as a technical resource and IT business partner to internal users.</li></ul>Top Skills:<ul><li>Familiarity with Google applications/Google Suite.</li><li>Prior experience with desktop support and hands-on troubleshooting.</li><li>Documentation and execution of in-person ticket resolution.</li></ul>Work Environment:<ul><li>Onsite 1 day a week, Mondays, 1st shift (flexibility on start time), for 8 hours.</li><li>Office environment support for 50-80 users, with occasional support for manufacturing floor employees.</li></ul>Additional Skills &amp; Qualifications:<ul><li>Associate Technical Degree or higher.</li><li>Minimum 2 years of technical support experience.</li><li>General customer service experience.</li><li>Ability to occasionally work nights and weekends.</li><li>Experience in Windows OS and corporate network environments.</li></ul>

IT Support Analyst (Part Time)

Description● Provide technical support to Grindr employees and contractors● Help with onboarding and offboarding tasks● Collaborate effectively with cross-functional teams and stakeholders (e.g., HR, Security, Engineering) to ensure smooth IT operations and support workflows.● Assist with ticket triage and resolution, escalating more complex issues when needed.● Support a variety of SaaS platforms including Google Workspace, Slack, Zoom, Atlassian JIRA/Confluence, and Onelogin.● Collaborate with the IT team to improve documentation and support processes Skillsmdm, jamf, automation tools, google workspace, atlassian, okta, OneLogin Additional Skills &amp; Qualifications● 2–5 years of IT support experience (helpdesk, desktop support, or similar roles) in a fast-paced environment (startup, MSP).● Strong communication and troubleshooting skills, especially in remote environments.● Familiarity with Google Workspace, Slack, Zoom, Onelogin (or similar), and macOS/Windows environments.● Comfortable using ticketing systems like JIRA or similar.● Basic understanding of user access, roles, and SaaS system administration.● Willingness to learn, take initiative, and follow detailed instructions.College degree in engineering or computer science++College degree in technical field+ Experience LevelIntermediate Level

IT Support Specialist

Description● Provide technical support to employees and contractors● Help with onboarding and offboarding tasks● Collaborate effectively with cross-functional teams and stakeholders (e.g., HR, Security, Engineering) to ensure smooth IT operations and support workflows.● Assist with ticket triage and resolution, escalating more complex issues when needed.● Support a variety of SaaS platforms including Google Workspace, Slack, Zoom, Atlassian JIRA/Confluence, and Onelogin.● Collaborate with the IT team to improve documentation and support processesSkillsmdm, jamf, automation tools, google workspace, atlassian, okta, OneLoginTop Skills Detailsmdm,jamf,automation toolsAdditional Skills &amp; Qualifications● 2–5 years of IT support experience (helpdesk, desktop support, or similar roles) in a fast-paced environment (startup, MSP).● Strong communication and troubleshooting skills, especially in remote environments.● Familiarity with Google Workspace, Slack, Zoom, Onelogin (or similar), and macOS/Windows environments.● Comfortable using ticketing systems like JIRA or similar.● Basic understanding of user access, roles, and SaaS system administration.● Willingness to learn, take initiative, and follow detailed instructions.College degree in engineering or computer science++College degree in technical field+Experience LevelIntermediate Level

A Large Manufacturing Company in Tilton &amp; Franklin, NH is hiring a Desktop Support Technician to join the team for a great opportunity! Job Description:<ul><li>Provide technical software, hardware, and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through step-by-step solutions on both a hands-on and call-back basis.</li><li>Diagnoses and resolves problems with PCs, local printers, end-user connectivity, software and configuration, email, as well as other hardware and network issues.</li><li>Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.</li><li>Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.</li><li>Proposes and implements hardware and software upgrades optimizing systems performance.</li><li>Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices with the network team.</li><li>Manages and updates an accurate IT equipment inventory.</li><li>Maintain spare parts inventory for IT software, hardware, and network printers.</li></ul>Qualifications:<ul><li>2-3+ years of Desktop Support Technician or relevant experience required</li><li>Will be supporting both plants in Tilton and Franklin, so must have a reliable vehicle for transportation </li><li>Steel toed boots are required</li><li>Work effectively in a Safety-minded industrial manufacturing environment</li><li>Understand business priorities, continuously reconsider the changing list of issues according to those priorities and communicate that list to management</li><li>Transition swiftly between those complex priorities in a fast-paced environment</li><li>Must have a high school diploma or equivalent</li></ul>**If Interested:Please apply to the job application and email Derek at Dmautz @teksystems.com

IT Support Technician

A Large IT Company in Bend, OR is hiring a Traveling IT Support Technician (Printer Support) to join the team for a great long term opportunity! Job Summary:This person will be traveling about 75-100 miles daily in the Bend surrounding areas, but may need to travel upwards of a couple hours away on occasions. The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products. Job Duties:<ul><li>Provides a wide range of hardware support and related services specifically to PC Products. Products include Printers, Laptop, Desktop, RPOS, and Workstation products.</li><li>This person will be supporting a major local hospital along with the ambulatory sites in and around the area. They will also be needed to support these repair needs for a local bank with multiple sites.</li><li>Provides deskside support in the problem isolation and repair of Personal Computing and Printer Hardware, local software loads, file saves/restores, functional tests, and off-hours and weekend support.</li><li>Visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.</li><li>Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.</li></ul>Qualifications:<ul><li>Ample printer troubleshooting experience; mechanical, electrical and physical.</li><li>2+ years of experience troubleshooting IT hardware including laptops, desktops, POS systems.</li><li>Comfortable and willing to drive long distances (with their own vehicle) to fulfill this role; technicians on this team average ~75-100 miles/day. Mileage is reimbursed.</li><li>This position will support Bend, OR and must have a valid drivers license and own vehicle.</li><li>Ability to read and interpret installation guides, service manuals, site maps and transportation maps.</li><li>Demonstrates basic problem recognition on common desktop applications and operating systems.</li><li>Demonstrates basic network, laptop, desktop and printer configuration and installation.</li><li>Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance.</li></ul>**If Interested:Please apply to the job application and email Derek at Dmautz @teksystems.com

IT Support Technician (Local Travel)

Description
					-	Installs standard software of firm computers.
•	Provides technology support and service to employees and clients.
•	Installs and setup of hardware to include desktops, laptops, printers, etc.
•	Setup and support of firm &amp; personally owned mobile devices.
•	Images computers from the network imaging server and installs post-image software specific to the user&#39;s needs.
•	Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time.
•	Completes assigned firm-wide rollouts and upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment.
•	Participates in firm-wide roll-outs by providing pre- and post-migration support.
•	Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices.
•	Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including VPN and remote access. Configuring equipment upon allocation/return, ensuring all department backup procedures are followed.
•	Monitors ticket queue: documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests.
•	Provides after hours support, usually by phone, during on-call rotation. Travels to office during late or weekend hours as needed.
•	Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.
•	Performs regular meeting setups in accordance with firm standards to include the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations.
•	Assists Level 3 teams on specialized processes when required.
•	Other duties as assigned.


High school diploma
•	2 years’ experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment
•	Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software
•	Working knowledge of MS Windows and network communication concepts
•	Strong verbal and written skills required to communicate technical information to staff of all levels
•	Good organizational skills required to track and resolve a variety of issues in a timely manner
•	Detail-oriented and able to work quickly and accurately under tight deadlines
					Skills
					Windows 10, o365, intune, Technical support, Customer service, Active directory, Hardware, Troubleshooting
					Top Skills Details
					Windows 10,o365,intune,Technical support,Customer service,Active directory,Hardware,Troubleshooting
					Additional Skills &amp; Qualifications
					•	Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.    
•	Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.    
•	Provide timely, accurate, and quality work product.    
•	Successfully meet deadlines, expectations, and perform work duties as required.    
•	Foster positive work relationships.    
•	Comply with all firm policies and practices.    
•	Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.    
•	Ability to work under pressure and manage competing demands in a fast-paced environment.
•	Perform all other duties, tasks or projects as assigned.
					Experience Level
					Intermediate Level

IT Technician

Description-	Installs standard software of firm computers.•	Provides technology support and service to employees and clients.•	Installs and setup of hardware to include desktops, laptops, printers, etc.•	Setup and support of firm &amp; personally owned mobile devices.•	Images computers from the network imaging server and installs post-image software specific to the user&#39;s needs.•	Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time.•	Completes assigned firm-wide rollouts and upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment.•	Participates in firm-wide roll-outs by providing pre- and post-migration support.•	Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices.•	Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including VPN and remote access. Configuring equipment upon allocation/return, ensuring all department backup procedures are followed.•	Monitors ticket queue: documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests.•	Provides after hours support, usually by phone, during on-call rotation. Travels to office during late or weekend hours as needed.•	Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.•	Performs regular meeting setups in accordance with firm standards to include the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations.•	Assists Level 3 teams on specialized processes when required.•	Other duties as assigned. High school diploma•	2 years’ experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment•	Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software•	Working knowledge of MS Windows and network communication concepts•	Strong verbal and written skills required to communicate technical information to staff of all levels•	Good organizational skills required to track and resolve a variety of issues in a timely manner•	Detail-oriented and able to work quickly and accurately under tight deadlinesSkillsWindows 10, o365, intune, Technical support, Customer service, Active directory, Hardware, TroubleshootingAdditional Skills &amp; Qualifications•	Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.    •	Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.    •	Provide timely, accurate, and quality work product.    •	Successfully meet deadlines, expectations, and perform work duties as required.    •	Foster positive work relationships.    •	Comply with all firm policies and practices.    •	Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.    •	Ability to work under pressure and manage competing demands in a fast-paced environment.•	Perform all other duties, tasks or projects as assigned.Experience LevelExpert Level

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