Description:You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be:Provide information regarding Client&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

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Hybrid Banking Customer Support

Hybrid Call Center Representative

<h3>Tech Support Representative – Hybrid (Peachtree Corners)</h3>Salary: $55,000–$60,000/yearSchedule: 2 days WFH, 3 days in-office <h3>Position Highlights</h3><ul><li>Direct placement opportunity</li><li>Competitive salary and benefits package</li><li>Bonus potential</li><li>Significant growth opportunities</li><li>Work with cutting-edge technology</li><li>One-month paid training program</li></ul><h3>Required Skills &amp; Experience</h3><ul><li>Proficient in customer support via chat, email, and phone</li><li>Experience with Salesforce, CRM platforms, and MS Dynamics</li><li>Strong job tenure: minimum 15 months in each of the last 3 roles</li><li>Bachelor’s degree preferred</li><li>Technologically fluent with proven troubleshooting experience</li><li>Tech support experience is required</li><li>Networking knowledge and certifications are a plus</li><li>Experience supporting law enforcement technologies is a nice-to-have</li></ul><h3>Key Responsibilities</h3><ul><li>Troubleshoot and resolve technical issues across various products and software</li><li>Develop and maintain subject matter expertise on company solutions</li><li>Assist customers through multiple communication channels</li><li>Identify and report bugs and trends for continuous improvement</li><li>Deliver first-class technical support and customer service</li></ul><h3>Next Steps</h3>If you&#39;re interested, please apply directly to this job posting.The process includes a questionnaire, reference check, and a two-step client interview. #westpriority25

Hybrid Tech Support Rep

Tech Support Rep / Hybrid 2 days wfh &amp; 3 days in-office in Peachtree corners$55-60K Salary Highlights:Direct Placement Opportunity Benefits of the role:<ul><li>Opportunity to work for one of the most innovative companies</li><li>Direct Placement with amazing benefits and salary packages</li><li>Potentials for Bonus </li><li>Lots of Growth Opportunity </li><li>Opportunity to work with cutting edge technology company</li><li>1-month long paid training</li></ul>Necessary Experience/Skills:<ul><li>Comfortable working with Chat, Email, &amp; Phone</li><li>Customer support, Email, Chat</li><li>Salesforce, CRM, MS Dynamics</li><li>Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least</li><li>bachelors is preferred</li><li>Fluent with technology and troubleshooting exp.</li><li>Law enforcement exp (nice to have)</li><li>Tech Support (must have)</li><li>Networking and certifications are a plus</li></ul>Description / What to Expect (Job Responsibilities):- Troubleshoot and resolve technical issues related to various products and software- Build and maintain subject matter expertise of all company products and solutions- Assist customers through multiple communication channels- Report bugs and trends to stakeholders for process improvement- Provide first-class technical support to customers Next steps:<ul><li>Please apply directly to this job posting and I will reach out to you in the next 1-10 business days to discuss next steps! This position does require a Questionnaire, reference check and a Two-Step Client Interview. </li><li>APPLY DIRECTLY TO THIS JOB POSTING IF INTERESTED!!</li></ul>

DescriptionKey Activities• Provides accurate, professional, and timely customer service/support to a variety of internal and/or externalcustomers.• Contributes to meeting or exceeding department and unit metrics related to accuracy, timeliness, and customersatisfaction.• Adheres to established SOPs and/or checklists when handling requests from internal and/or external customers.Ensures sensitive information is secured and only shared with authorized contacts.• Verifies accuracy of requests and conducts due diligence when handling a variety of customer/business-specificrequests. Due diligence may include assessing customer eligibility, verifying authorized signatures, coordinatingwith other departments/business lines/Districts, and/or conducting additional research for customer requests.• Follows information security controls when performing credentialing/setting up of Federal Reserve products,services, and/or applications for external/internal users; modifying/discontinuing accesses; communicatingaccess instructions to users; mapping user credentials and server certificates; and provisioning physical devicesfor access control and encrypted information storage.• Monitors inventory and completes daily accounting activities to reflect inventory levels. Processes accountingentries to other Reserve Banks. Works with management to investigate and resolve discrepancies and assists inthe receipt and validation of new device inventory shipments.• Identifies and escalates time critical issues to higher level staff members or management as appropriate.• Coordinates and completes testing activities for application maintenance, enhancement, and issue resolution.Engages with all relevant stakeholders to maintain existing technologies and develop/implement newtechnologies, workflows, and processes.• Reports and monitors related outages/issues and supports testing efforts for contingency verification.• Reviews, recommends, and/or implements changes to procedures, processes, and/or checklists to improveoperational efficiencies.SkillsIAMTop Skills DetailsIAMAdditional Skills &amp; QualificationsQualifications• Typically requires 0-3 years of relevant experience.• High School education or GED.Experience LevelIntermediate Level

IAM Customer Support Coordinator

Looking for an IAM Project Coordinator! On-site in Kansas City! Description<ul><li>Provides accurate, professional, and timely customer service/support to a variety of internal and/or external customers.</li><li>Contributes to meeting or exceeding department and unit metrics related to accuracy, timeliness, and customer satisfaction.</li><li>Adheres to established SOPs and/or checklists when handling requests from internal and/or external customers.</li><li>Ensures sensitive information is secured and only shared with authorized contacts.</li><li>Verifies accuracy of requests and conducts due diligence when handling a variety of customer/business-specific requests.</li><li>Due diligence may include assessing customer eligibility, verifying authorized signatures, coordinating with other departments/business lines/Districts, and/or conducting additional research for customer requests.</li><li>Follows information security controls when performing credentialing/setting up of Federal Reserve products, services, and/or applications for external/internal users; modifying/discontinuing accesses; communicating access instructions to users; mapping user credentials and server certificates; and provisioning physical devices for access control and encrypted information storage.</li><li>Monitors inventory and completes daily accounting activities to reflect inventory levels.</li><li>Processes accounting entries to other Reserve Banks. Works with management to investigate and resolve discrepancies and assists in the receipt and validation of new device inventory shipments.</li><li>Identifies and escalates time critical issues to staff members or management as appropriate.</li><li>Coordinates and completes testing activities for application maintenance, enhancement, and issue resolution.</li><li>Engages with all relevant stakeholders to maintain existing technologies and develop/implement new technologies, workflows, and processes.</li><li>Reports and monitors related outages/issues and supports testing efforts for contingency verification.</li><li>Reviews, recommends, and/or implements changes to procedures, processes, and/or checklists to improve operational efficiencies.</li></ul>Qualifications• Typically requires 0-3 years of relevant experience.• High School education or GED.

IAM Customer Support Coordinator (On-site)

This is a Hybrid work environment, please only apply if you are willing to work 3 days onsite. Top Skills&#39; DetailsIdeal candidate will have come from a Java Development BG and moved into IAM SailPoint (not just a user)IAM SailPoint Architect - Not just a userTrack Record of Building IAMProblem SolverTechnical SavvyGood Leader that can push changeAWS Cert would be great / Azure experience is Nice to have as well DescriptionThe IAM Lead Engineer works closely with the access management and security engineering to manage a process of enterprise-wide identities and access controls granted to systems and applications. The engineer uses IAM tools and platforms to support and manage provisioning, de-provisioning, ensuring they are clearly tracked, reported, and reviewed according to established policies. Also, the engineer builds custom solutions using AWS services for access automation and compliance purposes. IAM Lead Engineer in this role will report and work closely with the Director and their teammates. Education Requirements -- Bachelor&#39;s, or master’s degree in computer science or related field. Experience Requirements -- 5+ years of cybersecurity or information technology practitioner experience.- 3+ years of building IAM solutions and automations. Skills / Experience:- Preferably 5+ years experience in the information security field, with 3+ years’ technical hands-on IAM practitioner experience.- Familiarity with administering directory services, Windows and Azure AD, SSO, MFA and role-based access control (RBAC).- At least 3 years of experience in managing projects using Agile/Scrum.- Experience administering IAM systems, access controls, security and risk management, and security governance fundamentals.- Experience with tools such as Git/BitBucket and Jenkins.- Strong experience in at least one of the IGA Solutions - SailPoint IdentityIQ or similar tools.- Preferably 3 years of experience with scripting one or more of the languages such as Python, PowerShell, and JavaScript.- Hands on experience with various IAM roles, managed / inline policies within AWS.- Strong knowledge of access controls in a cloud environment, preferably in AWS. Azure experience will be an added advantage.- Organized, with the ability to prioritize and complete tasks within defined SLAs.- Record of accomplishment of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively.- Team leadership experience to help with the organizational and team dynamics in a growing field. Essential Job Duties:- Lead IAM initiatives from inception through delivery.- Build custom access automation solutions to manage access to cloud resources by leveraging various cloud services offered by AWS and Azure.- Work in a distributed security and technology team responsible for establishing and maintaining identities and entitlements within IAM solutions.- Implement identity controls and settings that align with policies and governance structure.- Ability to understand lambda functions written in python, learn business logic and make changes as needed. - Work closely with security leadership, teammates, and stakeholders to evaluate and implement access models that align with organizational risk posture.- Assess and resolve IAM issues that occur across the employee base and with external entities.- Understanding of securing access to both on-prem and cloud infrastructure.- Document access, policies, and exceptions, and maintain integrity for audit reviews.- Work closely with internal Identity and Access Management team on periodical access reviews.- Make recommendations for improvements in automation efficiencies, security practices and end-user experience.- Collect key performance indicators and related operational metrics and track SLAs used to validate success and future improvement areas.- Execute tactical requests and support the strategic vision for rigorous and scalable IAM controls.- Understanding of IAM governance, policies, and solutions across SSO, directory, certificate, MFA, privileged accounts, automation, and behavior analytics systems.- Implement IAM projects from inception to completion on time and within budgetSkillsSailPoint, iam, Developer, AWS, AZURE

IAM Lead Engineer

DescriptionKey Responsibilities• Define and maintain comprehensive project plans, timelines, milestones, and critical paths.• Lead execution of end-to-end IGA transition from on-prem to SaaS (design, build, test, deploy, operate).• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies).• Align project scope with defined Target State Architecture and approved business objectives.• Manage and surface evolving scope due to business priorities or vendor platform changes.• Partner with Product Owner and Lead Architect to ensure alignment of solution requirements.• Facilitate coordination across Workstream Leads, Architects, DevOps, App Dev, Security, Operations.• Ensure effective handoff processes, swim lane accountability, and decision gates.• Manage alignment with vendor delivery teams and validate deliverables.• Provide clear status reports, and progress updates,• Coordinate with Agile squads, where applicable, ensuring backlog alignment with IGA transition milestones.• Support evolution of Shared Services Model for IAM and IGA operational maturity post-SaaS go-live.• Drive quality assurance across project lifecycle: design, build, test, data migration, cutover• Facilitate cutover planning and avoidance of parallel environments.Key Deliverables• Project Plans• Timelines• RAID (Program Registry)• Meeting Facilitation &amp; Reporting• Status Reporting• Cutover Plan• Lessons LearnedSkillsProject management, Identity access management, Iam, Agile methodology, Waterfall, PmpTop Skills DetailsProject management,Identity access management,Iam,Agile methodology,Waterfall,PmpAdditional Skills &amp; QualificationsPreferred Qualifications• PMP, PRINCE2, or equivalent certification• SAFe certification.• Familiarity with GRC, SOX, ISO 27001, NIST frameworks Preferred• Previous experience in banking, financial services, or highly regulated industries is a plus

IAM Project Manager

*Relocation Assistance Provided* Job Description:Support day to day operations, implementation, enhancement of IBMi workloads within enterprise environment.Experience with IBM Power server, HMC, VIOS, IBM Flash System, EMC Data Domain VTL and other tape and storage solutions.Administer elements including security, job controls, scheduling, planning, system updates, capacity planning, performance, and licensing.Maintain disaster recovery readiness and business continuity including BRMS save/restore and Maxava software replicationAdminister system integrations including EIM/SSO, web services, other TCP/IP servicesDevelop and maintain security solutions to ensure security of server and data including privileged access, object level security, authorization lists, IFS security, system security valuesCreate documentation, problem analysis, root cause analysis, and proceduresManagement of system settings, change management software, processes, and procedures to maintain SOX complianceUse languages such as CL and SQL to create scripts for automationProvide support for application, technical support, and operational teamsPerform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.Experience with Change, Incident and Problem management processes. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.5 - 7 years of Systems Administration experience with IBM Power Systems environments running IBM I OSStrong experience with managing partitioned systems, remote journaling, SAN technology, VIOS, HMC, BRMS, Disaster Recovery and SecurityExperience with system hardware upgrades (example POWER9 to Power10)Experience with Operating System upgrades (example IBM i OS 7.3, 7.4, or 7.5) Skillsibm iseries, ibm power systems software, HMC, BRMS, disaster recovery, high availability Additional Skills &amp; QualificationsMust have previous iseries systems experience. Small community of people.

IBM IAdministrator (Systems Administrator)

DescriptionOverview:Seeking a highly experienced iSeries Engineer to support the migration and deployment of AS400 systems into new data centers. This role requires deep expertise in physical hardware configuration, data center coordination, and AS400/P-series environments. This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank&#39;s IBMi/AS400 system infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit. iSeries/AS400 hardware deployment/installation/configuration. LPar creation/configuration/replication Responsibilities:-Lead the physical deployment and configuration of AS400 hardware in data centers.-Provide detailed instructions to data center technicians for cabling, setup, and configuration.-Collaborate with network and data center staff to ensure proper installation and connectivity.-Support the migration of existing AS400 systems to new data centers.-Assist with upgrades and deployment of kits across environments.-Work with Mimix replication technology (Precisely) for live and DR LPARs.-Maintain strong documentation and communication throughout the project lifecycle. Required Skills &amp; Experience:-10+ years of hands-on experience with iSeries/AS400 systems.-Deep understanding of P-series hardware and LPAR configurations.-Proven experience with physical hardware deployment in data centers.-Ability to provide clear, actionable instructions for cabling and setup.-Familiarity with Mimix replication (Precisely) for AS400 environments.-Strong written and verbal communication skills.-Ability to produce concise, well-structured resumes and documentation.Skillsibm as400, ibm iseries, hardware installation, hardware support, hardware configuration, Mimix Replication (Precisely), Communication, CollaborationTop Skills Detailsibm as400,ibm iseries,hardware installation,hardware support,hardware configuration,Mimix Replication (Precisely)Additional Skills &amp; QualificationsPreferred Qualifications:-Experience in the financial services industry.-Located in or near Raleigh/RTP area (not required but preferred for occasional onsite support).-Prior involvement in data center buildouts or migrations.

IBMi/AS400 Engineer

Position OverviewThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Key Responsibilities<ul><li>Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.</li><li>Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management.</li><li>Utilize and contribute to the internal knowledge base for common issues and solutions.</li><li>Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions.</li><li>Provide excellent customer service with a positive and professional attitude.</li><li>Troubleshoot and resolve customer complaints or concerns effectively.</li><li>Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs.</li><li>Perform other duties as assigned.</li></ul>Required Skills<ul><li>Proficiency with Windows 10 and Windows 7.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Experience in a call center or help desk environment.</li><li>Ability to multitask and maintain attention to detail.</li></ul>Additional Requirements<ul><li>Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps.</li><li>Ability to work from home with a hard-wired Ethernet connection (cable not provided).</li><li>PC, two monitors, headset, mouse, and keyboard will be provided.</li></ul>Preferred Qualifications Candidates may qualify for a higher starting rate if they meet one of the following:<ul><li>Associate degree or higher in Computer Science or a related IT field.</li><li>Two or more certifications such as A+, Security+, Network+, or CCNA.</li></ul>Location<ul><li>Preference for candidates local to Cedar Rapids, IA; Huntsville, AL; or Raleigh, NC.</li><li>Fully remote candidates will also be considered.</li></ul>Experience Level<ul><li>Entry Level</li></ul>

ISP Support Technician

Job TitleISP Support Technician Top SkillsWindows 10Windows 7Customer ServiceTroubleshooting Top Skills&#39; Details1. Windows Operating Systems2. Call Center - Customer Service3. Troubleshoot connection issues Job DescriptionProvide world-class customer support for ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience. Primary Responsibilities*Answer inbound technical support phone calls, chats and emails related to ISP partners.*Consult with customers and provide additional solution in the form of up-selling products and services.*Troubleshoot voice, data, video and connection issues for customers.*Identify, troubleshoot and assist customers with voice, data, video and connection issues.*Answer customer service related questions*Track and record each phone call and provide a detailed description of the call*Provide backup assistance for other Technical Support Representatives Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday. Employee Value PropositionFun, casual environment. Routinely do contests and food days to keep the mood light. Very open collaborative call floor with monitors to track calls. Employee lounge for breaks (if working on-site).• Must have an open and flexible schedule to take any shift after this time frame above is complete. We are a 24/7/365 call center. The only schedule accommodation that we make is for school purposes. Candidates will have dialogue with their lead as they transition to their permanent position about their schedule. Because they are a 24/7 service desk folks need to be open to evenings or possibly working a shift that has a Saturday or Sunday incorporated.• Must be able to commit to the full 4 weeks of training. Even missing one day off can lead to termination or a push to a future class. Candidates will be trained on all technical aspects of the job. • Eligible for monthly bonuses starting at $350/month• Medical, Dental and Vision would take in effect on the 1st of the month after they become employees.• 401K after 3 full months of employment on client payroll (with company matching)• 15 days of PTO per year with an 80 hour roll over • Once on payroll, candidates can sign up for OT. Pay and BenefitsThe pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following: • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position.

DescriptionThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. • Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues• Strong problem-solving skills and attention to detail including multi-tasking• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned• Perform other duties as assignedSkillsSupport, Troubleshooting, Customer service, Windows 10, DesktopAdditional Skills &amp; QualificationsTraining will start on Monday 8/18.• 6 weeks trainingAll schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week.The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.• AA or some sort of completed education in Computer Science or related IT field• obtained 2 Certifications in A+, Sec+, Net+ or CCNA*$1.00 differential upon conversion for Bilingual Spanish agentsExperience LevelEntry Level

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. • Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues• Strong problem-solving skills and attention to detail including multi-tasking• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned• Perform other duties as assigned

ISP Technician

Teksystems has a client on the Northeast side of Columbia, SC that needs to fill IT Administrator. The role is slated as a 6 month contract to hire with the client. The IT Administrator will analyze, design, and troubleshoot the facility’s information technology systems and processes to enhance efficiency, productivity, and effectiveness. Uses defined policies and procedures to evaluate, recommend, and implement new IT systems or enhance existing systems to integrate with current and future needs. Supports management with project planning, risk assessment, and project tracking to deliver timely IT solutions within budget. Additionally, the provides support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary. The client is looking for a true &quot;jack of all&quot; as they will be handling a variety of tasks. Handling end-users and implementing new devices both on the server and network side. HUGE PLUS: Manufacturing experience This person will be the only IT support at this location and will work hand in hand with their IT team in India. Please respond quickly, if you feel you are qualified and interested in more details, as the client is looking to interview next week.

IT Administrator

Will work 100% onsiteMust have a valid Drivers License with a clean driving record  MUST BE ABLE TO PERFORM THE PHYSICAL FUNCTIONS OF THIS POSITION WHICH INCLUDES LIFTING OBJECTS THAT WEIGH UP TO 50 LBS. on a CONSISTENT BASIS. Description This role is focused on using the company vehicle and delivery IT hardware to various locations. Job DescriptionWith general supervision, the IT Asset Management Support I is responsible for the physical delivery of IT hardware throughout the organization. Could requirecandidate to assist with shipping &amp; receiving, distributing, tracking, and reconciling POs or service requests, for all IT asset hardware. Candidate will assist with data disposition and follow all NERC/CIP regulatory requirements for hardware asset management.Candidate will be responsible for transporting (in a company vehicle) and delivering goods and/or items to clients or business in a safe, timely mannerExamining and/or reviewing orders before and after delivery to make sure that orders are complete.Helping with the loading and unloading of materials from the delivery vehicle.Building and maintaining a healthy relationship with employees and contractors by answering any questions they may have.Rescheduling deliveries with customers if they are unable to receive them.Giving customers information about delivery schedules.Completing and submitting logs and reports as needed. Mandatory: Requires no less than a High School Diploma+ 2 years experience preferred. Mandatory Must have a valid drivers license with a clean driving record. Ability to lift/move /carry between 10-50 pounds if required and perform the other essential job functions.Prior delivery/driving experience is preferred.This is an on-site position.

IT Asset Delivery Technician

Working 100% onsite in Topeka KS This is a warehouse position where candidate will be working on-site in a warehouse. The ideal candidate will have previouswarehouse experience and experience with the use of ticketing system or other inventory management system. This is not a highly technical role, but ifcandidate has prior IT experience in addition to warehouse they may be considered. Position will require candidate to work on-site Monday throughFriday.  Job DescriptionWith general supervision, the IT Asset Management Analyst is responsible for on-going warehouse operations of the IT life-cycle process for hardware technology assets throughout the organization. Supports the ITAM practice in helping to mitigate financial and/or legal risks associated to vendor compliance, identify potential cost savings opportunities relating to hardware &amp; support, &amp; help improve our negotiating position with vendors. 50% Responsible for shipping, receiving, distributing, tracking, and reconciling POs or service requests, for all IT asset hardware.10% Facilitate data disposition and follow all NERC/CIP regulatory requirements for hardware asset management.5% Acts as a conduit between ITAM &amp; other departments to provide timely access to IT hardware deployment &amp; related accessories.10% Assists with the operations of division policies, processes, &amp; procedures for effective hardware lifecycle management(acquisition through retirement or re-use) leveraging the Asset Manager solution &amp; help ensure company adoption. Other Duties as required; hardware related purchases.General understanding of SOX compliance.Strong communication and presentation skills.Is self-motivated, detail and goal oriented, and an innovative thinker.Strong interpersonal and team building skills; ability to work with a diverse team and help influence/drive change across functional and business boundaries.Must be reliable, accountable, and flexible.IT data analysis techniques (using Excel, PeopleSoft, and ServiceNow). Ability to work independently or as part of a team with minimal supervision.Ability to prioritize system generated (ServiceNow) tasks based on criticality &amp; meet deadline.Ability to occasionally be required to stand, walk or sit for prolonged periods of time, &amp; may also have to climb, stoop, kneel, crouch or crawl.Ability to lift/move/carry between 10 - 50 pounds if required to perform the essential job functions.

IT Asset Management Technician

Description: We are seeking a highly skilled IT Automation Engineer with expertise in Workato to join our team in a contract capacity. In this role, you will develop, implement, and maintain end-to-end automation workflows that enhance operational efficiency and streamline business processes. You will work closely with cross-functional teams to identify automation opportunities, integrate SaaS applications, and maintain a robust IT automation infrastructure. Skills &amp; Qualifications:● Proven expert working with Workato to develop and manage automation workflows (certifications in Workato are a plus).● Strong understanding of SaaS application integrations, APIs, and data management.● Familiarity with IT service management (ITSM) tools and concepts, including ticketing systems, incident management, and SLA monitoring.● Knowledge of business processes in domains such as HR, finance, operations, and IT.● Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues and advanced automation tasks.● Experience with compliance frameworks like SOX 404b and other IT controls● Experience developing and implementing IT automations in a publicly-traded company.● Strong communication and collaboration skills for working with cross-functional teams.Technologies We Integrate with Workato:● Google Workspace, Onelogin, Slack, Google Play, Atlassian Confluence/JIRA/JIRA Service Management, Github, Oracle Fusion Cloud, AppStore Connect,Zendesk, BambooHR, ADP, Salesforce

IT Automation Engineer (Workato)

W2 ONLY, NO C2C100% REMOTE, must live in EST or CST Top Skills&#39; Details1. Experience working in the energy industry. Candidates MUST have experience in the energy industry (utilities, energy, generation, gas, oil, etc).2. Experience working in Agile IT teams to gather technical requirements to support a team of 6-7 software developers. Candidates must be able to push back on difficult developers and ask tough questions. Ideal candidate will have supported a data platform as well. 3.. Experience working on enterprise scrum teams and building a mature backlog of requirements. Experience with Azure DevOps preferred.4. Experience working with SQL- pulling data, creating queries, building reports. DescriptionOur client is seeking 2 Senior Level Business Analysts to support the development of a new data platform. This platform will ingest data from multiple source sites, use AI and ML to provide their sales team with lead generation. Primary Duties and Accountabilities•	Identify appropriate IT solutions and strategies that support business unit strategies and accomplish goals. Maintain relationships with business and IT partners to build influence and secure buy-in for governance functions. Assists with planning and coordination of requirements to drive solutions. •	Maintain and enhance engagement with business, IT partners and other stakeholders.•	Apply knowledge of key business unit processes, systems, and initiatives and maintains knowledge of industry and IT trends. Contribute to strategy development. •	Apply technical knowledge to assist team thru queries, data analysis, data repairs, code reviews and potentially code development. •	Assist IT Architecture and Engineering community to appropriately plan the introduction of new technologies · Mentor, coach, and train more junior/less experienced team members to raise overall team capabilities. Business Analyst Requirements:A bachelor’s degree in business or related field or an MBA.A minimum of 8 years of experience in business analysis or a related field.Exceptional analytical and conceptual thinking skills.The ability to influence stakeholders and work closely with them to determine acceptable solutions.Advanced technical skills.Excellent documentation skills.Fundamental analytical and conceptual thinking skills.Experience creating detailed reports and giving presentations.Competency in Microsoft applications including Word, Excel, and Outlook.A track record of following through on commitments.Excellent planning, organizational, and time management skills.Experience leading and developing top-performing teams.

IT Business Analyst (Energy Industry Knowledge REQUIRED)

<h1>Job Title: IT Client Service Representative</h1> <h2>Job Description</h2>We are seeking a dedicated Technology Support Professional who is passionate about the financial industry. The role involves providing end-to-end client support for sophisticated financial professionals, ensuring an effortless experience. The position includes support for proprietary financial technology software and a variety of financial applications and platforms, including internet browsers, mobile applications, and Microsoft Office products like Outlook Exchange. Additionally, you will troubleshoot applications and provide product training and consultation. <h2>Responsibilities</h2><ul><li>Assist financial professionals in navigating and troubleshooting proprietary software and multiple office applications and browsers.</li><li>Support first contact resolution efforts by guiding advisors and their assistants through processes and system platforms.</li><li>Maintain knowledge about various products and explain differences to advisors and internal partners.</li><li>Collaborate with Tech Support, Registration, New Client Onboarding, Business Transitions, Business Consulting, and Cash Management teams.</li><li>Resolve client inquiries via email, chat, and phone.</li><li>Update ongoing support issues in the service tracking system and collaborate with escalation teams.</li><li>Maintain working knowledge of cataloged issues to ensure awareness and create alternative solutions.</li><li>Work in a team-oriented environment, advocating for clients by collecting and reporting feedback, suggesting enhancements, and communicating requirements to development teams.</li><li>Handle account maintenance tasks such as transaction inquiries and electronic document reviews.</li><li>Provide excellent service in relation to application inquiries, service requests, suggestions, and complaints.</li><li>Resolve customer inquiries and complaints fairly and effectively, complying with financial regulations.</li><li>Work in a fast-paced environment, handling back-to-back phone calls when necessary.</li><li>Maintain professional performance standards that exhibit reliability, accountability, and ownership.</li><li>Gain a moderate understanding of financial industry terms.</li><li>Develop expertise in new applications through product releases.</li><li>Research complex situations, set client expectations, and define actions necessary to resolve inquiries.</li><li>Network with internal departments to ensure timely service delivery.</li><li>Engineer quality client experiences that align with company values through positive positioning and professional language.</li></ul><h2>Essential Skills</h2><ul><li>Proficiency in Microsoft Windows, Office, Exchange, iOS, Android, and multiple browsers.</li><li>Strong problem-solving skills and attributes.</li><li>Excellent organizational skills.</li><li>Ability to simplify and clarify complex information with excellent phone and written communication skills.</li><li>Strong networking skills and adaptability.</li><li>Proficiency in navigating and troubleshooting supported products.</li><li>Understanding of policies, procedures, and systems.</li><li>Familiarity with the advisory/brokerage industry.</li><li>Ability to train and consult internal and external clients on products and features.</li><li>Adaptability in a changing environment.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>1-3 years of experience in Customer Service within the Financial Services or IT industry.</li><li>Experience with proprietary tools or platforms.</li><li>Strong communication and patience.</li><li>Empathy and customer care mindset.</li><li>Problem-solving ability.</li><li>Clear, simplified communication skills.</li></ul><h2>Why Work Here?</h2>Join a new and growing brand in Tempe, AZ, with opportunities for growth and development. Enjoy competitive pay, comprehensive benefits including health care and paid time off, and work-life balance with access to onsite gyms and mental wellness support. Our culture emphasizes continuous learning and career growth, supported by a competitive Total Rewards package. <h2>Work Environment</h2>The position requires 9-10 weeks of onsite training, 5 days a week from 6:00 am to 2:30 pm. Post-training, start times range from 4:30 am to 8:30 am with 8-hour shifts and a 30-minute lunch. Minimum 3 days in the office after training. Attendance is crucial, with planned absences requiring at least a two-week notice. <h2>Job Type &amp; Location</h2>This is a Contract to Hire position based out of Tempe, Arizona.

IT Client Service Representative

Our client is seeking a detail-oriented and highly organized IT Coordinator to provide administrative and operational support to their leadership team. This role is ideal for recent graduates or early-career professionals looking to gain experience in IT and healthcare administration. The position will support key leaders ensuring smooth day-to-day operations. Key Responsibilities:Coordinate invoice processing and approvals through DocuSignCreate and manage purchase orders using ParagonAssist with supply ordering and vendor coordinationSchedule and organize meetings for the leadership teamSupport general administrative tasks and documentationIdentify opportunities for automation and process improvementServe as a liaison between departments and accounts payable Qualifications:Strong organizational and time management skillsExcellent verbal and written communicationHigh level of professionalism and discretionAbility to learn new systems quickly (Paragon and DocuSign experience a plus, but not required)Proactive mindset with a willingness to take initiativeInterest in IT or healthcare administration is a plus Preferred Experience:Recent graduates or candidates with 0–2 years of experienceFamiliarity with administrative tools and office softwareExperience in a healthcare or IT environment is a bonus

IT Coordinator

DescriptionVail Resorts is undertaking a project to upgrade their point-of-sale systems from the Flex Pro C to the Flex Pro Gen 2, which requires a new Windows 11 image. Below is the required skill set needed. •	Able to comprehend written instructions to troubleshoot should issues arise•	Basic understanding of software installations in Windows environment•	Familiar with Active Directory Org Units (AD OU’s)•	Knowledge of how SCCM works and how to push softwareThey will build the registers at a central location, The work will mostly be done during the day, but some evening work may be required for stores that cannot be taken offline during business hours. M-F with some afterhours work. Additional Skills &amp; QualificationsMust be able to drive themselves to locationsClean Driving Record

IT Deployment Technician

Looking for someone to work as a Desktop Deployment Technician for our healthcare customer in the Denver/Aurora area. Description<ul><li>Provide quality onsite/phone support to employee staff in a 24/7 environment on all company supported applications. </li><li>This can include, but not limited to, documentation, tracking and monitoring all support requests and incidents and other peripherals used in the company as well as related telecommunications systems. </li><li>Basic troubleshooting for Windows and Apple devices, basic troubleshooting of mobile devices, network troubleshooting and Microsoft applications. Ability to type a min 20 words/min, minimum.</li><li>iPhones Build - JAMF experience would be a plus, but not required, it’d mostly be working with other teams to build the phones assemble and deploy.</li><li>Desktop Refresh-has knowledge in building computers, deploying, following through with the build to make sure we don’t have repeat visits, one and done if you will. Experience with having done refresh projects or large-scale deployment projects, they would definitely plus</li><li> SCCM Imaging - we’re looking for general imaging knowledge and how to add groups and such, as well as the same with Active Directory, we do not get into the infrastructure side of it.</li><li>Deploying Devices, Active Directory</li></ul>Skills<ul><li>deployment, desktop refresh, active directory, Desktop, Support, Troubleshooting, Technical support, Windows</li></ul>Top Skills Details<ul><li>deployment exp, </li><li>deskteop refresh exp, </li><li>active directory</li></ul> Minimum Qualifications<ul><li>Education: High School Diploma </li><li>Required Job Qualifications: iPhones Build and Deploy, Desktop Refresh, SCCM MECM Imaging, Deploying Devices, Active Directory</li></ul>

IT Desktop Support Technician

*Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. This opportunity is also suitable for any level of an IT support individual* One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Pay and BenefitsThe pay range for this position is $16.00 - $22.00/hr.﻿Pay will be negotiable based on experience. Workplace TypeThis is a fully onsite position in Grand Rapids, MI. • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Lansing, MI Pay and BenefitsThe pay range for this position is $16.00 - $24.00 • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment. ResponsibilitiesThe Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities. <ul><li>Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.</li><li>Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.</li><li>Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.</li><li>Follow up with customers to ensure their technology needs are being met and issues are resolved.</li><li>Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.</li><li>Provide desktop/laptop break/fix/maintenance support</li><li>Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)</li><li>Document incidents, problems and requests in the company ticketing system (ServiceNow).</li><li>Ensures detailed work notes are documented with every ServiceNow ticket.</li><li>Escalate critical incidents to Management as needed.</li><li>Perform regular stock room audits to assist the IT Asset Management team</li><li>Day-to-day-operational activities associated with shipping and receiving of IT hardware.</li><li>Work independently while simultaneously being a collaborative team member striving for team success.</li><li>Follow standard operating procedures around process and documentation.</li><li>Keeps current with market trends and demands.</li><li>Performs other functionally related duties as assigned.</li><li>May be required to work overtime as assigned.</li></ul>Top Skills&#39; Details-<ul><li>ServiceNow: understand how to prioritize incidents and service requests</li><li>Microsoft Windows 10/11: understand basic system administration, user support, and troubleshooting</li><li>Hardware Support: imaging, setup, basic repairs</li><li>Troubleshooting: Be able to walk through the progression from basic to complex troubleshooting before escalating.</li><li>Basic network concept, TCP/IP, etc</li></ul>-Baseline understanding of Cloud environments, Specifically Azure nice to have. Also nice to have any foundation of scripting or automation (Python, Powershell). Qualifications<ul><li>Associates degree: proven industry experience will be acceptable in lieu of degree</li><li>2-3 years of experience in IT Desktop Support with a focus on end user facing services</li><li>A+ Certification highly desirable</li><li>Experience with Windows 10</li><li>Knowledgeable in Microsoft Office Applications</li><li>Working knowledge with Help Desk ticketing systems such as ServiceNow</li></ul> Preferred: <ul><li>Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber</li><li>Troubleshoot and installation of Laptops/PC, printers, and copiers</li><li>Experience working with Active Directory</li><li>Basic Networking (TCP/IP)</li><li>Cisco Phones and Soft Phones</li><li>Microsoft MCP (Microsoft Certifications)</li></ul>SkillsCustomer service, Troubleshooting, Desktop, Technical support, ticketing system, Hardware, Microsoft, asset management, active directory, ServiceNow, imaging, windows Additional Skills &amp; QualificationsActive Directory, A+ Certification highly desirable. Baseline understanding of Cloud environments, specifically Azure nice to have. Also nice to have any foundation of scripting or automation (Python, PowerShell).

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Pay and BenefitsThe pay range for this position is $19.00 - $24.00/hr.﻿Pay will be negotiable based on experience. Workplace TypeThis is a fully onsite position in Whitehall, MI. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following: • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

*Are you interested in gaining an opportunity with an organizationthat could prosper your IT career from a small amount of experience to whereveryour IT career goals align? This opportunity would allow someone to transfer aninternship or an IT degree into a lifelong career in IT. This opportunity isalso suitable for any level of an IT support individual*One of TEKsystems clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Desktop Support team.This is a great opportunity for someone to get their foot in the door with alocal enterprise company. This is also a great opportunity for someone to growtheir skills within IT Support and have the opportunity to advance theircareers within IT. They are currently looking for individuals who are lookingto grow within their company. Previous Helpdesk or Desktop Support orPC Technician experience is preferred. IT certifications are desirablefor this role. This will be a first shift opportunity on a Contract toHire basis. Main Duties and Responsibilities:<ul><li>To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications</li><li>Swapping out laptops/desktops and deploying Windows 10/11</li><li>Re-imaging windows 11 onto machines from windows 10</li><li>To assist all our users with any logged IT related incident when called upon</li><li>To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary</li><li>To accurately record, update and document requests using the IT service desk system</li><li>To install and configure new IT equipment</li><li>To resolve incidents and upgrade different types of software and hardware</li><li>To resolve incidents with printers, copiers, and scanners</li><li>To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner</li></ul>*Please apply if you&#39;re interested in hearing more abou﻿t theopportunity and if you feel you&#39;re capable of completing any of these jobduties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Ann Arbor, MI Pay and BenefitsThe pay range for this position is $16.00 - $24.00 • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

**Candidates must have experience providing executive level IT support as a dedicated component to their role** DescriptionWe are currently seeking an Executive Level Support Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting Executives and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team. Prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Leader. SkillsTechnical support, Help desk support Essential Duties &amp; Responsibilities: To include, but not limited to the following:o	Manage level 3 support issues (escalated from L1 and L2 support team members) for executive team. Provide direction and train support team members handling L1 and L2 requests.o	Leading process creation with new &amp; existing technologyo	Determine hardware/software configurations that best serve the business requirementso	Own vendor relationships, monthly checking and annual reviews of vendor expectationso	Define technical requirements for applications and processo	Design system requirements based on use cases Experience LevelExpert Level

IT Executive Level Support

Description
					We are currently seeking an Executive Level Support Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting APi Group Executives and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team. Prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Leader.
					Skills
					Technical support, Help desk support
					Top Skills Details
					Technical support,Help desk support
					Additional Skills &amp; Qualifications
					APi Group is a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide. APi provides statutorily mandated and other contracted services to a strong base of long-standing customers across industries. We are driven by entrepreneurial business leaders to deliver innovative solutions for our customers. As our presence across the globe increases, we are striving to become the #1 people-first company in the world.
At APi Group, our purpose is clear: We Build Great Leaders.  We believe that everyone at APi is a Leader, and we provide leadership development programs across our businesses to facilitate growth. Our distinct leadership development culture creates an empowered, entrepreneurial atmosphere where our leaders can grow, thrive, and belong. 
We are currently seeking a Senior Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting APi Group Executives and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team with prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Support Leader. 
 Essential Duties &amp; Responsibilities: 
To include, but not limited to the following:
o	Manage level 3 support issues (escalated from L1 and L2 support team members) for executive team. Provide direction and train support team members handling L1 and L2 requests.
o	Leading process creation with new &amp; existing technology
o	Determine hardware/software configurations that best serve the business requirements
o	Own vendor relationships, monthly checking and annual reviews of vendor expectations
o	Define technical requirements for applications and process
o	Design system requirements based on use cases
o
					Experience Level
					Expert Level

IT Executive Level Support Engineer

DescriptionWe are currently seeking an Executive Level Support Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting Executives and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team. Prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Leader.SkillsTechnical support, Help desk supportTop Skills DetailsTechnical support,Help desk supportAdditional Skills &amp; Qualifications We are currently seeking a Engineer to support our Executive Leadership Team, the candidate will be responsible for supporting Executives and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team with prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Support Leader. Essential Duties &amp; Responsibilities: To include, but not limited to the following:o	Manage level 3 support issues (escalated from L1 and L2 support team members) for executive team. Provide direction and train support team members handling L1 and L2 requests.o	Leading process creation with new &amp; existing technologyo	Determine hardware/software configurations that best serve the business requirementso	Own vendor relationships, monthly checking and annual reviews of vendor expectationso	Define technical requirements for applications and processo	Design system requirements based on use casesoExperience LevelExpert Level

<h3>IT Field Technician</h3>Contract: 6 months, with potential for permanent hireLocation: On-site in Lewisburg, PA<h3> </h3><h3>Overview</h3>Join a facilities-focused IT team supporting infrastructure assessments and hands-on technical work. Responsibilities include evaluating network closets, installing and replacing equipment (e.g., batteries), and supporting construction, renovation, and maintenance projects.<h3> </h3><h3>Key Responsibilities</h3><ul><li>Assess and document IT infrastructure setups</li><li>Install, maintain, and troubleshoot power, cooling, and cabling systems</li><li>Monitor equipment status and perform preventive maintenance</li><li>Maintain logs, diagrams, and documentation</li><li>Support infrastructure projects and validate build-outs</li><li>Travel across multiple sites with mileage reimbursement</li></ul><h3>Preferred Skills</h3><ul><li>HVAC systems</li><li>Network and cabling</li><li>Electrical and fire suppression systems</li><li>Experience in field technician roles</li><li>Ability to read and contribute to room schematics</li></ul>

IT Field Technician

A Large E-Commerce Company in Portland, OR is hiring a Desktop Support Technician (Mac &amp; Windows) to join the team for a great long term opportunity! Job Duties:<ul><li>Troubleshooting with both MAC and Windows environments/applications</li><li>80% Tier II onsite Desktop Support and 20% Tier I Virtual Chat support.</li><li>Support of global workforce both onsite and remote workers</li><li>Ensuring data integrity in the Asset Management system</li><li>Perform asset management tasks, inventory, audits and disposals at their site</li><li>Proactively refresh End of Life (EOL) systems</li><li>Provision computer assets in the new hire on boarding process both onsite and remote</li><li>Monitor and remediate client health (SCCM, Anti-virus and related)</li><li>Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)</li></ul>Qualifications:<ul><li>2-3 years of desktop support experience, preferably in a medium to large end user environment</li><li>Need to have both MacOS and Windows support, in addition to Active Directory experience</li><li>Experience with Jamf</li><li>Experience with, ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP</li><li>Proficient with Windows and Mac hardware and operating systems – Unix\Linux a plus</li><li>Knowledge of universal client image creation, management and testing</li><li>Knowledge of client and server operating systems, and machine architectures in a Windows environment</li><li>Knowledge of client and system architecture for Mac is preferred</li></ul>**If Interested:Please apply to the job application and email Derek at Dmautz @teksystems.com

IT Help Desk Technician

One of TEKsystems Healthcare clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation.They will be updating and replacing many if the IT systems and coreapplications within the environment to enhance customer experience. This isleading to many areas of growth. Our client is looking for strong techniciansto provide Level 1 and Level 2 Helpdesk phone support toits enterprise environment within Windows Devices.These roles are high paced and our client is looking forcandidates that can handle the high volume of calls. This is also a greatopportunity for someone to grow their skills within the IT support and have theopportunity to advance their careers within IT. They are currently looking foran individual who is looking to grow within their company. This will be a firstshift opportunity. *Please apply if you&#39;re interested in hearing more about theopportunity* *We are looking to set up interviews as early as next week* The following will be day to day responsibilities:Clearly documents client requests by entering information into anITSM Incident System and assigning call incidents appropriately. Based ondocumented procedures, determines severity and impact of request andprioritizes workload appropriately.<ul><li>Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.</li><li>Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.</li><li>Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.</li><li>Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.</li><li>Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.</li><li>Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing</li><li>Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.</li><li>Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.</li><li>Modifies and maintains specific end-user application security.</li><li>Communicates with external vendors related to software and hardware issues and problem solving.</li></ul>Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work inthis building as well as the remote users in the area. Pay and BenefitsThe pay range for this position is $16.00 - $22.00 *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Grand Rapids, MI.<h3> </h3><ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave)</li></ul>

IT Helpdesk Support Technician

One of TEKsystems Healthcare clients is looking for multiple qualifiedcandidates to support their IT department&#39;s Helpdesk Team. Ourclient is currently going through a company initiative for Digital Transformation.They will be updating and replacing many if the IT systems and coreapplications within the environment to enhance customer experience. This isleading to many areas of growth. Our client is looking for strong techniciansto provide Level 1 and Level 2 Helpdesk phone support toits enterprise environment within Windows Devices.These roles are high paced and our client is looking forcandidates that can handle the high volume of calls. This is also a greatopportunity for someone to grow their skills within the IT support and have theopportunity to advance their careers within IT. They are currently looking foran individual who is looking to grow within their company. This will be a firstshift opportunity. *Please apply if you&#39;re interested in hearing more about theopportunity* *We are looking to set up interviews as early as next week* The following will be day to day responsibilities:Clearly documents client requests by entering information into anITSM Incident System and assigning call incidents appropriately. Based ondocumented procedures, determines severity and impact of request andprioritizes workload appropriately.<ul><li>Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.</li><li>Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.</li><li>Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.</li><li>Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.</li><li>Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.</li><li>Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing</li><li>Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.</li><li>Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.</li><li>Modifies and maintains specific end-user application security.</li><li>Communicates with external vendors related to software and hardware issues and problem solving.</li></ul>Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work inthis building as well as the remote users in the area. Pay and BenefitsThe pay range for this position is $16.00 - $22.00 *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Workplace TypeThis is a fully onsite position in Lansing, MI.<h3> </h3><ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave)</li></ul>

Aloha! One of Hawaii&#39;s largest and oldest banks is seeking a member to join their IT Operations Team. DescriptionResponsible for enhancing, maintaining, and monitoring infrastructure systems/applications. Provides production support and assists in developing and executing strategic road maps with focus on server administration and management of associated infrastructure systems/applications (e.g. Physical Servers, Virtual Server Hosts/Storage, VMWare, Backup Systems). Systems/applications supported may also include but are not limited to, network systems, cloud computing, voice systems, backup systems and security systems. Additional Skills/Qualifications Experience using Active Directory to manage accounts/create permissions. Experience monitoring Windows Server environments and spinning up virtual machines using VMWareBonus: -Previous experience with configuring/monitoring routers/switches. If not, basic understanding of networking will suffice Overall, the ideal candidate will have 3-5 years of IT experience and must be eager to further progress into an Engineer type role, whether it be within System administration or Networking. The client is considered enterprise level so this role would be an ideal fit for anyone who wants to further their IT skillset and gain enterprise-level experience. Duration6 months rolling contract. *Note: TEKsystems has previously placed one contractor here roughly 6 months ago, and he is set to convert into FTE. This role is an important need of the bank so the intent to convert and have this position be an eventual direct placement is there.* Work Environment The position is set to be on-site to start, with potential for hybrid thereafter

IT Operations Analyst

Description
					The IT Procurement Analyst plays a vital role in ensuring the IT department&#39;s supplier strategies drive high-quality, on-time delivery and cost-effectiveness. This position manages IT hardware and software vendors and contracts, oversees the purchasing process, and ensures efficient inventory management. Responsibilities include developing and implementing cost management practices, participating in IT procurement projects, and maintaining effective communication with IT team members to support strategic procurement initiatives.

Key Responsibilities:
● IT Procurement Projects:
○ Utilize technology to simplify, streamline, and automate the IT Procurement
Process.
○ Contribute to projects that enforce IT purchasing standards and enhance team
processes.
○ Engage in IT budgeting and cost reporting projects.
● IT Procurement Administration:
○ Ensure all procurement activities, including purchase requests, invoice
reconciliation, and P-card purchases, adhere to established Accounting
procedures and policies.
○ Maintain close communication with the Procurement department to ensure
alignment on all IT procurement activities
○ Serve as the primary point of contact for IT regarding vendor performance.
○ Manage relationships with IT hardware/software vendors and oversee contracts.
○ Responsible for the creation and execution of purchase requests for IT hardware,
software, and other technology.
○ Manage and track purchase requests.
○ Reconcile invoices and P-card purchases.
● IT Procurement Cost Management:
○ Analyze, recommend, and implement enterprise IT purchasing practices to
achieve cost reductions.
○ Review invoice reconciliation and analysis to identify cost management
opportunities.
○ Document and report cost savings.
○ Coordinate the monthly accrual process.
● IT Asset Management:
○ Oversee the receipt and tracking of IT assets.
○ Coordinate with the Service Desk to ensure timely asset installation.
○ Assist with the proper disposal of end-of-life IT equipment.
○ Ensure software license compliance.
● Training:
○ Provide knowledge transfer to team members.
○ Assess training needs and participate in relevant training programs.
					Skills
					Procurement, Asset management, Purchasing, Vendor management, Negotiation, Asset inventory, Purchase order, Reporting, Oracle, Licensing, Project management, It project management
					Top Skills Details
					Procurement,Asset management,Purchasing,Vendor management,Negotiation,Asset inventory,Purchase order,Reporting
					Additional Skills &amp; Qualifications
					This role is onsite 100% at the corporate headquarters; however, the client is family and employee-friendly so if there are any need-based circumstances, the employee can absolutely work remotely.
					Experience Level
					Intermediate Level

IT Procurement Analyst

***3 days onsite in Jersey City (potentially could sit out of NYC location too)***Long term contract DescriptionOur client is looking for a Project Manager to work on a Knowledge Management migration project. The client will be migrating legacy knowledge to the new ServiceNow platform. Candidates must be proficient with Excel and PowerPoint. There are roughly 50K articles that will need to be moved over to the new ServiceNow platform. The Project Manager will create a rough project plan to support this initiative. The group will be utilizing and leveraging a Gen AI tool to translate the 50K articles to the new format. There are 7 teams that have about 300 different Sharepoint or wiki site links to a data storage repository. The project manager will be responsible for coming up with a project plan and strategy for this initiative and managing it to completion. They will be using PowerPoint, excel, communicate and produce updates for Stake Holders and Data Analysts, they will be working with JIRA to submit spend. Looking for a seasoned PM with minimum 5 years supporting complex projects. Experience with ServiceNow is a plus. 3 days on site in Jersey City, may have flex to sit in NYC Top Skills&#39; Details1. Senior project manager with 7 plus years of experience managing complex projects to completion. Preferably with experience in enterprise level and financial environments.2. Strong Excel and PowerPoint skills3. Experience in presenting to stakeholders. Additional Skills &amp; QualificationsThis role goes far beyond managing timelines and due dates. The successful candidate will be instrumental in shaping the project strategy, coordinating across multiple stakeholder groups, and actively resolving issues to maintain forward momentum. Advanced Excel and PowerPoint skills are critical for driving analytical insights, tracking progress, and maintaining transparency across program components.• Lead the discovery and documentation of business requirements across cross-functional teams• Develop and maintain a comprehensive project plan, including milestones, resource needs, dependencies, and risks• Coordinate transformation and migration of legacy knowledge documents into the unified ServiceNow platform• Facilitate working sessions and issue resolution forums with technical, operational, and business support teams• Ensure alignment between platform capabilities (ServiceNow) and KM strategy through tight collaboration with internal owners• Deliver clear, data-driven updates and presentations to internal sponsors and executive stakeholders Required Qualifications<ul><li>Advanced Excel &amp; PowerPoint Expertise</li><li>Excel: Strong command of formulas, pivot tables, lookups, data models, and dashboard creation.</li><li>PowerPoint: Ability to build clear, compelling executive presentations that distill complex data into actionable narratives</li></ul>Preferred Qualifications (nice-to-haves): • 7+ years of project management experience leading large-scale knowledge management or document transformation projects• Familiarity with ServiceNow and enterprise knowledge base structures• Skilled in project management tools (JIRA, MS Project)

IT Project Manager/BA

6 month contract opening hybrid in Dallas, TX for IT RCSA Consultant! Targeting Top Skills<ul><li>IT RCSA</li><li>Cloud &amp; IT Controls</li><li>Controls assessment</li></ul>Description• Serve as designated FLoD IT Risk SME• Provide regulatory guidance and support on business practices, key decisions, processes and procedures to drive compliance with federal, state, agency, legal and regulatory and Corporate Policy requirements• Work closely with the Lines of Business (“LoB”) to understand compliance risk points and key challenges within the FLoD• Support RCSA execution and challenges appropriately on compliance related requirements• Perform risk-based reviews of business line control design and execution effectiveness and provide guidance on identified risks or gaps• Identify and recommend opportunities for process improvement and risk control development• Support and review FLoD Testing and Monitoring compliance outcomes of applicable laws, rules, regulations, and controls• Collaborate with FLoD and SLoD Compliance key stakeholders on implementation and risk mitigation efforts• Monitor the reporting, escalation, and timely remediation of issues, deficiencies or regulatory matters on compliance risks• Report findings and make recommendations to management• Stay on top of regulatory issues, developments, changes, and industry emerging trends pertinent to SC• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements• Perform other duties as assigned Additional Skills &amp; QualificationsCloud computing &amp; AI ControlsNot testing the controls, more so assessing control and defining level of risk, drafting a risk statement, and working across the businessresidual risk or inherent risk level and draft risk statements1st or 2nd LOD

IT RCSA Consultant (Hybrid)

Description•Answer the telephone and direct customers to the appropriate channels for their request.•Pre-process client service requests via phone and email, setting clear expectations for response time.•Triage and quickly respond to outage alerts.•Update tickets with details, status updates, and schedules as needed.•Follow up on client responses within our ticketing system. (Autotask)SkillsO365, Autodesk, Sharepoint, customer serviceTop Skills DetailsO365,Autodesk,Sharepoint,customer serviceAdditional Skills &amp; Qualifications•Supporting, coordinating, and assisting the Support Desk Team•Coordination of all support desk services personnel to ensure maximum utilization of billable resources.•Coordinate Weekend/After-hours support schedules, recurring appointments, and update calendars.•Coordinate KTS Monthly recurring PSS Reports and confirm completion.•Work with IT Support Desk Manager to improve utilization and increase productivity of IT support resources.•Schedule resources on the PSA tool dispatch portal.•Monitor resource schedules to ensure prompt time entry on service requests.•Escalate service requests that cannot be scheduled within agreed service levels.•Assist with Onsite Scheduling.•Work with IT Support Desk Manager to ensure support desk meets or exceeds service SLA’s.•Assist with keeping KTS Internal Client Assignment Documentation updated.•Attend staff meetings as required.•Produce and send aging ticket reports to Support Desk Team and IT Support Desk Manager.Experience LevelEntry Level

IT Service Coordinator

Description:We are seeking a customer-focused and technically skilled Tier 1 Helpdesk Technician to provide first-level support for end-users in a fast-paced, performance-driven environment. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and a proactive approach to problem-solving.Key Responsibilities:<ul><li>Provide technical support for Microsoft Windows 10/11 operating systems, Office 365 applications, network printing, and Active Directory services.</li><li>Assist with device management and software deployment using SCCM, Entra ID, and Intune.</li><li>Troubleshoot basic networking issues including wireless connectivity, VPN access, and telecommunication systems.</li><li>Respond to helpdesk tickets, emails, and calls in a timely and professional manner, ensuring high levels of customer satisfaction.</li><li>Document issues, resolutions, and escalate complex problems to Tier 2/3 support when necessary.</li><li>Maintain accurate records of support activities and contribute to knowledge base documentation.</li></ul>Qualifications:<ul><li>Working knowledge of Windows OS, Office 365, Active Directory, SCCM, Entra, and Intune.</li><li>Solid understanding of networking fundamentals including wireless and telecom systems.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent verbal and written communication skills; ability to work collaboratively in a team environment.</li><li>Demonstrated commitment to customer service excellence, responsiveness, and reliability.</li></ul>

IT Service Desk Analyst

TEKsystems Global Services® is part of TEKsystems, the leading IT services and staffing company in North America. TEKsystems Global Services provides a continuum of services ranging from engagement management to full outsourcing for applications, infrastructure and learning solutions. As a services provider, we leverage our talent management strengths to extend the business value of our client partnerships and deliver measurable business and IT outcomes.TEKsystems Global Services is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. Our values guide our hiring decisions and shape how we make a meaningful impact in the IT market. Job DescriptionThe Solution Architect (SA) is a technical professional, responsible for solution development in collaboration with TEKsystems sales partners. The SA will be the primary driver (along with the Solution Executive) for identifying, scoping and creating solutions/proposals that encompass technical approach, estimates, Implementation, Team Structure, Pricing, and Contracts.In addition to their pre-sales solutioning responsibilities, the SA will bring thought leadership, current industry know-how, and applied solutions to improve existing service capabilities, engagement, the continued evolution of service offerings, presales, go-to-market collaterals and delivery challenges, and any research and development activities. To this end, the SAs are responsible for Service Line ownership, Service Maturation, and researching emerging service opportunities. The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solutioning, Account Interaction, Service Design Development and Practice pipeline responsibilities. A Solutions Architect has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based advisory and managed services for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional solution. The Solution Architect works jointly with the Solution Executive on the overall proposed client solution and is responsible for the design of the application and/or engagement, and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect may also work as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer. In this specific Solution Architect role, the key practice areas of focus will be:•	Service Desk &amp; Deskside Services•	Network Operations (NOC)•	IT Operations Support •	Call Center and Operations Support The Solution Architect will be capable of creating and presenting solution proposals for core Service Desk, Deskside Services, NOC and IT Operations Support client engagements that include assessments, advisory services and/or managed services, and will work with experienced Practice Architects as necessary to craft technical solutions for this work. This role may require up to 25% travel. Key Accountabilities and Priorities:Solution Proposal Development•	Gain a clear understanding of customers’ business requirements and their technical requirements•	Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner•	Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members•	Consolidate solution status and propose costing information across the project stakeholders•	Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties•	Identify and coordinate the solution change control process•	Experience with contract development and negotiations:o	Statement of Work (SOW) contract language, risk mitigation, terms and conditions o	Project Change Request (PCR) drafting•	Sales Support, Solution Development &amp; Solution Implementation: Serve as the practice Subject Matter Expert and Point of Contact with Sales and Practice leaders for new business opportunities as assigned•	Partner with sales to own and drive new business opportunities and manage from initial practice engagement to closure•	Responsible for assigned Practice specific Solutions, which includes the following: o	Data analysis, resource modeling/team structure, Skills analysis/requirements, Pricing Assumptions, Proposals and Statements of Work (SOW), Request for Proposal (RFP), Request for Information/Quote (RFI &amp; RFQ) Practice &amp; Product Line Management•	Perform periodic practice pipeline and opportunity analysis, product line review, and solution “health checks” with practice and delivery resources•	Refine practice pipeline and product line attributes based upon metrics and analysis, as well as overall fit within the marketplace and technological changes•	Support the development and execution of an Account Strategy in collaboration with internal stakeholders Leadership Responsibilities•	Understand and manage customer requirements and expectations to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction•	Ensure solution design methodology is understood by team from opportunity assessment to project closeout; sales-to-delivery knowledge transfer•	Ensure Sales and Solutions management methodology is followed on all client opportunities•	Financial and contractual awareness of engagement profitability against revenue and gross profit goals•	Ensure reasonable staffing levels and hours allocation are maintained based on scope of work•	Maintain awareness for additional business opportunities, and support pursuit of future business through quality results and identification to internal stakeholders when additional business opportunities may present themselves Qualifications•	Bachelor’s Degree or equivalent, relevant experience•	10+ years’ broad experience in Service Desk, Deskside Services, Network Operation or IT Operations, of which at least 7 years is in professional services consulting•	Experience in delivering projects/programs, including significant OCM aspects of those projects/programs•	Experience in delivering and administrating client professional services agreements•	Frequent interactions with external customers at the Director level or above; normal level of interactions is at the CXO level; established consulting and interpersonal skills with 10+ years’ experience•	Ability to develop, market and sell services and products•	Experience with OCM processes, stakeholder identification, communication, adoption and rollout strategies desired, but not required Requisite Abilities and/or Skills, and Business Acumen:•	Tech Savvy: Strong conceptual and analytical skills with a strategic mindset. Anticipates and adopts innovations in business building digital and technology applications•	Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment•	Collaborates: Team player with experience leading and collaborating with cross-functional teams to deliver successful solutions. Build partnerships and work collaboratively with others to meet shared objectives.•	Excellent oral and written communication skills (English language)•	Superior communication and interpersonal skills•	Situational adaptability: adapts approach and demeanor in real time to match the shifting demands of different situations•	Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems•	Drives Results: consistently achieving results, even under tough circumstances. •	Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity. •	Customer Focus: Builds strong customer relationships and delivering customer-centric solutions.

IT Solution Architect

DescriptionJob Description***This position is located in Bridgeport California*** The team is operational between 6am and 6pm, so the consultant has an opportunity to work an 8-hour shift during that time. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Collects, identifies, defines and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Assists information engineers on application of special knowledge to coding, testing, implementation and documentation projects. Daily Responsibilities-• Install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems.• Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers.• Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability.• Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network.• Install, optimize and troubleshoot Local Area and Base Area Networks.• Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT). Top Skills&#39; DetailsTop Skills&#39; Details1. Secret Clearance 2. Security+ CE certification3. A minimal amount of desktop support, troubleshooting, help desk experience, or a general interest in IT SkillsHelp desk support, Desktop, Windows 10, Help desk, Troubleshooting, Active directory, Windows, Secret clearance This opportunity can provide for further career advancement within the NGEN program. Our customer is always looking for the top performances on a team about what other opportunities they may be interested in.Leidos is the Prime, supporting the Dept of the Navy and Marines to provide IT services via the NMCI (Navy Marine Corp Intranet). They&#39;re supporting one of the largest intranets in the world, supporting over 600,000 seats across the globe. They’re on the next iteration of the program which will be 8 years.This team is very cohesive and many have been on the team for a long period of time, so stability is definitely a perk. While everyone works out of what they call base ops, taking calls and supporting the customer, there are opportunities to elevate and solely support customers if they want. Once the consultant gets to a level where they&#39;re able to be more autonomous, they can request to do premiere work, where they&#39;d support only one customer, but would be the sole IT support person in that building.

IT Specialist Mid

Top Skills&#39; Details1) Active Directory/Windows10/11 -- Our client&#39;s technical support team is expected to support/troubleshootany PC related issue that arises within Windows 10/11, Active Directory,G-suite 2) SCCM and/or Microsoft Deployment Toolkit -- Our client is looking for someonewho can build images using MDT and deploy throughout the organization 3) Customer Service -- Their culture is very strong and tight knit...theyhave a mantra of never saying &quot;no&quot; or &quot;I can&#39;t/I won&#39;t&quot; toan internal employee Job DescriptionOne of TEKsystems&#39;slong-standing customers, a multi-billion-dollar organization headquartered inBirmingham, Alabama, is looking for a Sr. Desktop Technician/Jr. SystemsAdministrator to join their team. The candidate will be responsible for the installation, configuration andtroubleshooting of the several thousand internal employees both onsite atcorporate and out at the field locations. There is a lot of project-based work,and the technician needs to be experience with building images and deploying softwareand OS to the organization. The client uses Gmail (G-suite) as well asServiceNow ticketing system. The candidate is expected to come in and provide first-class customer service.What that entails are very professional, but friendly internal communicationwith peers as well as the end users. The client has a mantra of never saying&quot;no&quot; or &quot;I can&#39;t/won&#39;t...&quot; -- if there is something thatthis person is not familiar with, they will be expected to be resourceful andask other team members for assistance.SkillsHelp desk support, Website, Help desk, technical support, User experienceTop Skills DetailsHelp desk support, Website, Help desk, technical supportAdditional Skills &amp; Qualifications100% onsite; ultra-friendly written and oral communicationExperience LevelIntermediate Level

IT Support Analyst

Description We are looking for an IT Support Engineer to join our growing IT Support team. In this role, youwill help craft the IT support experience, focusing on the support experiencethroughout the company. You’ll help on supporting in-office meeting systems, collaboratingclosely with our Workplace team while working mainly with the IT team. With the IT team, youwill work on tickets and projects, especially with tools at the company like Okta, Jamf, InTune,Slack, Zoom, Google Workspace. We are especially looking for someone who has experienceworking with stakeholders on our collaboration tools to ensure efficiency. We are a mostly Macshop but will be onboarding Windows devices soon.About the role● Location: San Francisco HQAs an IT Support Engineer, you’ll help to:● Build and implement a program to deliver the best possible technology supportexperience.● Hone and refine all aspects of IT Support, whether it&#39;s the tools or the team● Ticketing and triaging internal user requests● Long term project work involving IT and Security requests● Guide, mentor, and support IT Support teammates● Contribute to and maintain our knowledge-base articles with How-To guides for endusers and teammates.● Measure, report, and drive IT support KPIs● Effectively respond to and triage escalations as necessary.● Assist with testing and provide feedback on the overall end user experience. About youYou’ll thrive as an IT Support Engineer on our IT Support team if you:● Take ownership of reported issues and seeing problems through to resolution● Communicate empathetically, but also with clarity and conciseness both in person,through Slack, and by documenting your work in our ticket management system andknowledge base● Enjoy helping others develop their skills● Have expert-level knowledge of Apple and Windows hardware and SaaS apps likeGoogle Workspace and Okta in an enterprise environment● Have experience in identifying and automating repetitive tasks and service requests● Have helped deliver IT Support on a global scaleAbout us SkillsJAMF, Okta, Slack, Google Workspace, IntuneTop Skills DetailsJAMF,Okta,Slack,Google Workspace,Intune

IT Support Engineer

Hybrid role though onsite presence may fluctuate based on needs of the business (onsite visits, presentations etc.)Expect to be in office at least 3 days/week DescriptionEssential Duties:1. Provide Level 2 End User Support (30%)Monitor and respond promptly to support tickets in the queue(s).Document Service Desk ticket technical notes for escalation or resolution of service requests.Assist with Service Desk tickets in the regional queue, supporting all locations in the region and company.Send Corporate IT communications to internal customers. 2. Support and Maintenance of PCs (30%)Complete PC setup and deployment for new employees using standard hardware, images, and software.Train new employees on the use of PC and other networked equipment using standard training documents.Assign users and computers to proper business groups in Active Directory.Perform timely workstation hardware and software upgrades.Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.Coordinate with authorized vendors for PC hardware repair.Monitor and remove viruses, spyware, and other unauthorized software.Maintain and/or coordinate PC hardware inventory.Order and purchase standard equipment and software through approved vendors. 3. Support Firm Software (10%)Support Desktop Management with post-mass deployment issues of standard software.Provide IT support for local software within their region, coordinating support with a Product Champion when needed.Upgrade local server software as necessary.4. Participate in Team and Projects (10%)Regularly attend and contribute to regional calls.Assist other IT Coordinators in the region and/or company.Proactively support Corporate IT and customer support changes and initiatives.Test phases of changing hardware and software standards.Monitor ticket queues to ensure SLAs and OLAs are met.Utilize the standard Knowledgebase per standard procedures.Complete various projects and tasks as assigned, such as:IT focus groups.Reconciliation of Active Directory permissions as per internal security audits.Reconciliation of licenses associated with locally purchased software.Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT-related facilities maintenance.Tasks related to potential office remodels or relocations. 5. Maintain Network File and Print Server (5%)Update networked applications as required.Maintain daily tape backup and off-site tape storage.Report file and server issues to the Service Desk for further assignment.Set up and maintain network printers, scanners, and multi-function devices.Coordinate copier/MFD repairs with authorized repair vendors. 6. Provide Phone Support in Centralized VoIP Locations (5%) 7. Facilitate Legal Matters Compliance (5%)Complete legal hold workstation procedures and hard drive copies as requested.Preserve backup tapes and other electronic media as requested. SkillsDesktop, Windows 10, Troubleshooting, Customer service, Support, Windows, Hardware, Office 365 Additional Skills &amp; QualificationsCustomer service &amp; Reliability

IT Support Specialist

*Please apply if you&#39;re interested in hearing more abou﻿t the opportunity and if you feel you&#39;re capable of completing any of these job duties* *We are looking to set up interviews as early as this week* Job Description:The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets. Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting. Help Desk Support Technician - Responsibilities:- Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.- Knowledge of Windows 10 - installing and troubleshooting- Installing, configuring, and troubleshooting desktop hardware and peripherals- Microsoft 365 Basic Administration- Active Directory Basic Administration Help Desk Support – Requirements:- 2+ years&#39; experience working for an IT Managed Services Provider- Good computer skills with IT and Customer Service experience- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)- Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online- Experience with the following technologies – Windows, Windows Server, Office applications * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) * Pay and BenefitsThe pay range for this position is $55,000 - $65,000 (Must meet the Requirements for this role) Workplace TypeThis is a fully onsite position in Grand Rapids, MI. <ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:</li><li>Medical, dental &amp; vision</li><li>Critical Illness, Accident, and Hospital</li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time Off/Leave (PTO, Vacation or Sick Leave) </li></ul>

IT Support Specialist (IT Managed Service Provider Experience Required)

Description
					About the Role
Join Chime’s IT Support team where your main responsibility will be to assist and support our greater Chime organization with daily technical operations. In this role, you’ll often be one of our go-to people for in-person IT support, providing hands-on assistance in our San Francisco HQ. Your presence in the office will be essential for helping colleagues troubleshoot issues quickly and ensuring a smooth technology experience throughout the day.
You’ll work side-by-side with other IT professionals in a collaborative, supportive environment that encourages open communication and teamwork. Whether it’s answering questions, resolving technical challenges, or servicing Chime at our support desk, you’ll play a crucial role in maintaining a positive and efficient workplace for everyone.
In this role, you can expect to
●	Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements (SLAs). Work collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary.
●	Prepare and deliver IT equipment for new employees, ensuring they are well-equipped from day one. Establish user accounts and email access, and provide immediate assistance to resolve any IT-related issues.
●	Assess system improvement needs and execute hardware installations and configurations promptly. Troubleshoot hardware malfunctions and carry out necessary repairs. Oversee maintenance schedules for computer systems and peripherals to ensure optimal performance.
●	Manage user access requests and perform password resets promptly, ensuring user identity is verified before granting access or making changes. Assist users with the setup of multi-factor authentication for enhanced security.
●	Provide immediate, real-time troubleshooting for various issues, including hardware, software, and networking problems. Assist with on-site system configurations or reconfigurations as necessary. Maintain an approachable and welcoming presence at the support desk, delivering step-by-step guidance to staff in a straightforward and comprehensible way.
●	Update and maintain internal IT support guides, keeping them consistent with current practices. Document troubleshooting protocols and ensure easy access to step-by-step resolution procedures for the help desk. Collaborate with team members to capture and share documented solutions for recurring issues, organizing all IT documentation clearly for different user roles.

To thrive in this role, you have
●	Introductory experience in performing basic IT administrative tasks such as laptop configurations, password resets, user permissions changes, and access grants
●	Familial knowledge of SaaS technologies, including or similar to Okta, Google Workspace, Jamf, Slack, Altassian, and Zoom.
●	Experience with macOS and Windows devices
●	Proven excellence in the ability to present technical information clearly and concisely to various audiences

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it&#39;s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we&#39;re proud to have helped millions unlock their financial potential.

We&#39;re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner&#39;s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people&#39;s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren&#39;t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don&#39;t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
					Skills
					jamf, okta, g-suite, google workspace, mac, slack, zoom, intune, Help desk, Technical support, Troubleshooting, Customer service
					Top Skills Details
					jamf,okta,g-suite,google workspace,mac,slack,zoom,intune,Help desk,Technical support,Troubleshooting,Customer service
					Additional Skills &amp; Qualifications
					All above
					Experience Level
					Intermediate Level

IT Support Technician

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