Description
					-	Installs standard software of firm computers.
•	Provides technology support and service to employees and clients.
•	Installs and setup of hardware to include desktops, laptops, printers, etc.
•	Setup and support of firm &amp; personally owned mobile devices.
•	Images computers from the network imaging server and installs post-image software specific to the user&#39;s needs.
•	Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time.
•	Completes assigned firm-wide rollouts and upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment.
•	Participates in firm-wide roll-outs by providing pre- and post-migration support.
•	Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices.
•	Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including VPN and remote access. Configuring equipment upon allocation/return, ensuring all department backup procedures are followed.
•	Monitors ticket queue: documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests.
•	Provides after hours support, usually by phone, during on-call rotation. Travels to office during late or weekend hours as needed.
•	Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.
•	Performs regular meeting setups in accordance with firm standards to include the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations.
•	Assists Level 3 teams on specialized processes when required.
•	Other duties as assigned.


High school diploma
•	2 years’ experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment
•	Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software
•	Working knowledge of MS Windows and network communication concepts
•	Strong verbal and written skills required to communicate technical information to staff of all levels
•	Good organizational skills required to track and resolve a variety of issues in a timely manner
•	Detail-oriented and able to work quickly and accurately under tight deadlines
					Skills
					Windows 10, o365, intune, Technical support, Customer service, Active directory, Hardware, Troubleshooting
					Top Skills Details
					Windows 10,o365,intune,Technical support,Customer service,Active directory,Hardware,Troubleshooting
					Additional Skills &amp; Qualifications
					•	Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.    
•	Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.    
•	Provide timely, accurate, and quality work product.    
•	Successfully meet deadlines, expectations, and perform work duties as required.    
•	Foster positive work relationships.    
•	Comply with all firm policies and practices.    
•	Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.    
•	Ability to work under pressure and manage competing demands in a fast-paced environment.
•	Perform all other duties, tasks or projects as assigned.
					Experience Level
					Intermediate Level

public

IT Technician

We are hiring an Implementation Project Manager with experience with Write and Tabelau integrations and implementations. This is a long-term contract opportunity with a client based in Cupertino, CA. Required Skills<ul><li>5+ years of experience in project management with a focus on implementation projects</li><li>Proven track record of successfully implementing Wrike and Tableau integrations</li><li>Experience with data visualization principles and best practices</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Strong analytical and problem-solving skills</li><li>Strong stakeholder management</li></ul> Role Description<ul><li>Collaborate with key stakeholders to understand and develop solutions for their project and program management needs and reporting requirements</li><li>Collaborate with key stakeholders to understand and develop their data visualization needs and reporting requirements</li><li>Analyze current Wrike data structure and identify opportunities for improvement to optimize data quality and reporting capabilities</li><li>Develop and manage a detailed project plan, including timelines, milestones, resource allocation</li><li>Provide training and support to end-users on how to use the new dashboards and data visualization</li><li>Monitor dashboard usage and gather feedback from users to identify areas for improvement</li><li>Continuously evaluate and optimize data integration processes to improve performance and efficiency</li></ul>

Implementation Project Manager

Description
					The Senior Technical Analyst and Incident Commander position will report into the Operational Excellence team. This role will perform deep systems monitoring and analysis to identify or prevent service impacts, focused on the entire end-to-end customer experience. This role will also play a lead facilitator role on a major incident call to guide cross-functional teams to restore service as quickly as possible, which will save revenue, reduce cost and improve customer satisfaction. 
Responsibilities 

•	Utilize tools such as Big Panda, Grafana and others to monitor systems and identify potential impacts. 
•	Provide guidance to other team members onshore &amp; offshore to help them improve monitoring &amp; analysis.
•	Identify gaps in monitoring capabilities, provide requirements for new instrumentation &amp; automation for SREs to execute.
•	Identify opportunities to shift left. Identify opportunities for self healing.
•	Drive improvement in monitoring capabilities. Immediately respond to major incidents and play a lead facilitator role.
•	Initiate a bridge call and chat channel Determine which teams need to be engaged in the troubleshooting, and initiate the process of escalation Assess impact.
•	Partner with Helpdesk teams for input and understanding the customer experience 
•	Ask questions and gather data to help rule out possible factors and narrow down the root cause. Make decisions on what actions will be taken to restore service. This includes assessing risk and approving any emergency changes.
•	Oversee the restoration and incident closure. Communicate in a formal and structured manner to Technology and Business leaders about major incident impacts and status. 
•	Participate in Post Incident Review (PIR) meetings to identify how we could have avoided the incident to begin with, how we could have diagnosed faster, how we could have resolved faster. Help the Problem Management team identify action items. Ensure accurate details are captured in the associated incident tickets
•	Engage with application development teams to understand new features that are planned, provide requirements on behalf of the Enterprise Monitoring Center (EMC).
•	Learn about new technologies and features, ensure the EMC is prepared to support. 
•	Review planned changes/releases with high risk. 
•	Ask questions, identify any concerns to protect system availability.
•	Provide input toward continuous improvement of monitoring and incident management maturity including automation, communications, incident processes, measuring value, tooling.

Desired Skills
•	Bachelor’s degree in computer science, Information Technology, or Related field Minimum experience of 5 years working in a Technology organization 
•	Excellent verbal and written communications 
•	Outstanding problem solver 
•	Analytical mindset and ability to grasp complex topics 
•	Understanding of application &amp; infrastructure stacks and technologies
•	Extensive experience utilizing monitoring tools to identify potential incidents, analyzing system logs and dashboards 
•	Extensive experience solving production incidents, restoring service quickly and identifying underlying root cause 
•	Ability to multi-task with multiple priorities
•	Proven ability to establish and maintain positive customer and team member relationships
					Skills
					Documentation process, Incident management, Incident response, monitoring tools, Problem management, Technical support, grafana, Support, Distributed systems, Remediation, sre
					Top Skills Details
					Documentation process,Incident management,Incident response,monitoring tools,Problem management,Technical support
					Additional Skills &amp; Qualifications
					Desired Skills
•	Bachelor’s degree in computer science, Information Technology, or Related field Minimum experience of 5 years working in a Technology organization 
•	Excellent verbal and written communications 
•	Outstanding problem solver 
•	Analytical mindset and ability to grasp complex topics 
•	Understanding of application &amp; infrastructure stacks and technologies
•	Extensive experience utilizing monitoring tools to identify potential incidents, analyzing system logs and dashboards 
•	Extensive experience solving production incidents, restoring service quickly and identifying underlying root cause 
•	Ability to multi-task with multiple priorities
•	Proven ability to establish and maintain positive customer and team member relationships
					Experience Level
					Intermediate Level

Incident Commander

DescriptionThe Senior Technical Analyst and Incident Commander position will report into the Operational Excellence team. This role will perform deep systems monitoring and analysis to identify or prevent service impacts, focused on the entire end-to-end customer experience. This role will also play a lead facilitator role on a major incident call to guide cross-functional teams to restore service as quickly as possible, which will save revenue, reduce cost and improve customer satisfaction. Responsibilities •	Utilize tools such as Big Panda, Grafana and others to monitor systems and identify potential impacts. •	Provide guidance to other team members onshore &amp; offshore to help them improve monitoring &amp; analysis.•	Identify gaps in monitoring capabilities, provide requirements for new instrumentation &amp; automation for SREs to execute.•	Identify opportunities to shift left. Identify opportunities for self healing.•	Drive improvement in monitoring capabilities. Immediately respond to major incidents and play a lead facilitator role.•	Initiate a bridge call and chat channel Determine which teams need to be engaged in the troubleshooting, and initiate the process of escalation Assess impact.•	Partner with Helpdesk teams for input and understanding the customer experience •	Ask questions and gather data to help rule out possible factors and narrow down the root cause. Make decisions on what actions will be taken to restore service. This includes assessing risk and approving any emergency changes.•	Oversee the restoration and incident closure. Communicate in a formal and structured manner to Technology and Business leaders about major incident impacts and status. •	Participate in Post Incident Review (PIR) meetings to identify how we could have avoided the incident to begin with, how we could have diagnosed faster, how we could have resolved faster. Help the Problem Management team identify action items. Ensure accurate details are captured in the associated incident tickets•	Engage with application development teams to understand new features that are planned, provide requirements on behalf of the Enterprise Monitoring Center (EMC).•	Learn about new technologies and features, ensure the EMC is prepared to support. •	Review planned changes/releases with high risk. •	Ask questions, identify any concerns to protect system availability.•	Provide input toward continuous improvement of monitoring and incident management maturity including automation, communications, incident processes, measuring value, tooling. Desired Skills•	Bachelor’s degree in computer science, Information Technology, or Related field Minimum experience of 5 years working in a Technology organization •	Excellent verbal and written communications •	Outstanding problem solver •	Analytical mindset and ability to grasp complex topics •	Understanding of application &amp; infrastructure stacks and technologies•	Extensive experience utilizing monitoring tools to identify potential incidents, analyzing system logs and dashboards •	Extensive experience solving production incidents, restoring service quickly and identifying underlying root cause •	Ability to multi-task with multiple priorities•	Proven ability to establish and maintain positive customer and team member relationships SkillsDocumentation process, Incident management, Incident response, monitoring tools, Problem management, Technical support, grafana, Support, Distributed systems, Remediation, sre Additional Skills &amp; QualificationsDesired Skills•	Bachelor’s degree in computer science, Information Technology, or Related field Minimum experience of 5 years working in a Technology organization •	Excellent verbal and written communications •	Outstanding problem solver •	Analytical mindset and ability to grasp complex topics •	Understanding of application &amp; infrastructure stacks and technologies•	Extensive experience utilizing monitoring tools to identify potential incidents, analyzing system logs and dashboards •	Extensive experience solving production incidents, restoring service quickly and identifying underlying root cause •	Ability to multi-task with multiple priorities•	Proven ability to establish and maintain positive customer and team member relationships Experience LevelIntermediate Level

DescriptionCore Responsibilities•	Onboard new users and provide end user support.•	Provide Tier 1 support for all technologies (windows desktop/server, Linux, VOIP, VTC, etc.)•	Support the day to day technical and logistical operations of our facilities. •	Work with and manage Windows Active Directory.•	Ensure compliance of current Information Assurance (IA) policies.•	Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes. What We Value •	1+ years hands-on experience with windows user support. Additional Linux experience a plus.•	Able to review windows and Linux logs while solving issues.•	Coding/scripting proficiency in at least one language, and a dedication to automating solutions.•	Experience with information security frameworks such as device encryption, anti-virus tooling, digital certificates, security policies etc. •	Familiarity with fundamentals such as AD, DNS, DHCP, firewall, VPN, and PKI.•	Familiarity with DISA STIGs. What We Require•	Active US DOD TS + SCI clearance eligibility•	Able to lift 30 pounds and be on your feet for up to 8 hours a day.•	Meet DOD 8570 IAT Level I requirements. SkillsSupport, Desktop, Windows 10, Troubleshooting, Install, Windows 7, Customer service, Windows, Active directory Top Skills DetailsSupport,Desktop,Windows 10,Troubleshooting,Install,Windows 7,Customer service,Windows,Active directory Experience LevelEntry Level

Information Assurance Technician - TS/SCI REQUIRED

Description
					Duties and Responsibilities
•	Professional communication across all types of communication channels.
•	Ability to write technical documents that every audience can understand.
•	Data analytics mindset which results in data correlation, telling a story with the data, and then acting upon the data.
•	Monitor and analyze security alerts, events, and incidents to promptly detect and respond to threats.
•	Participate in incident response activities, including containment, investigation, and recovery, in the event of a security incident.
•	Manage and maintain security tools and technologies, such as vulnerability agents and scanners, endpoint detection agents, identity and access management (IAM) solutions, and security information and event management (SIEM) systems.
•	Participate in security awareness and training programs for employees and contractors to promote a culture of security awareness.
•	Stay updated with cybersecurity threats, vulnerabilities, and industry best practices to ensure the organization remains secure.
•	Provide vendor due diligence reviews, including SOC2 and vendor risk assessments.
•	Drive change to improve the overall IT and security posture.
•	Establish solid relationships with other teams and provide advisement as needed.
•	Ensure the protection of CACU information assets through the technical enforcement of organizational policies and regulations.
•	Provide evidence and meet with internal and external audit and compliance teams.
•	Conduct security and vulnerability assessments on systems and applications to identify weaknesses and recommend remediation actions.
•	Perform other miscellaneous duties as assigned.
					Skills
					Information security, technical writing, agile, forensic, Cyber security
					Top Skills Details
					Information security,technical writing,agile,forensic
					Additional Skills &amp; Qualifications
					The Information Security Analyst is responsible for assisting in safeguarding the confidentiality, availability, and integrity of CommunityAmerica&#39;s information assets. In this capacity, the role involves maintaining Information Technology (IT) and security standards and best practices and recommending improvements to existing and new implementations.
The Information Security Analyst is pivotal in helping drive organizational change to enhance the organization&#39;s security posture and mitigate risks. Responsibilities extend to formulating and maintaining strategies for security breach response and recovery and staying abreast of emerging threats and prevailing trends in information security.
To excel in this role, an understanding of IT fundamentals and industry best practice, analyze data, derive a conclusion, and act, technical writing skills, team player, and time management.
					Experience Level
					Intermediate Level

Information Security Analyst

Description
					Duties and Responsibilities
•	Conduct security assessments, vulnerability assessments, and penetration tests on systems and applications to identify weaknesses and recommend remediation actions.
•	Monitor and analyze security alerts, events, and incidents to promptly detect and respond to threats.
•	Manage and maintain security tools and technologies, such as firewalls, intrusion detection/prevention systems, and security information and event management (SIEM) systems.
•	Lead security awareness and training programs for employees and contractors to promote a culture of security awareness.
•	Participate in incident response activities, including containment, investigation, and recovery, in the event of a security incident.
•	Stay updated with cybersecurity threats, vulnerabilities, and industry best practices to ensure the organization remains secure.
•	Ability to provide security guidance for physical, virtual, and code infrastructure.
•	Provide vendor due diligence reviews, including SOC2 and vendor risk assessments.
•	Drive change to improve the overall security posture.
•	Establish solid relationships with other teams and provide advisement as needed.
•	Implementation and improvements of a vulnerability and patch management program.
•	Ensure the protection of CACU information assets through the technical enforcement of organizational security standards and policies.
•	Design and maintain automated workflows to streamline security operations.
•	Research, analyzes and formulates recommendations regarding technologies, products, and solutions to fulfill requirements within CACU.
•	Provide evidence and meet with internal and external audit and compliance teams.
•	Prepare executive-level reports that document security issues and the extent of the risk realized by them. 
•	Lead security issue remediation efforts across the enterprise.
•	Perform other miscellaneous duties as assigned.
					Skills
					Information security, Vulnerability management, endpoint security, endpoint protection, infrastructure as code, sdlc process, Cyber security, Security architecture, Cissp, Firewall
					Top Skills Details
					Information security,Vulnerability management,endpoint security,endpoint protection,infrastructure as code,sdlc process
					Additional Skills &amp; Qualifications
					Job Summary 
The Information Security Engineer is responsible for leading the planning, design, and execution of strategies and technologies aimed at safeguarding the confidentiality, availability, and integrity of CommunityAmerica&#39;s information assets. In this capacity, the role involves developing and maintaining security standards and best practices and the recommendation, architecture, and implementation of improvements to existing and new security solutions.
The Information Security Engineer is pivotal in driving organizational changes to enhance the organization&#39;s security posture and mitigate risks. Responsibilities extend to formulating and maintaining strategies for security breach response and recovery and staying abreast of emerging threats and prevailing trends in information security.
To excel in this role, a deep understanding of securing physical and cloud-based environments and computing resources within these environments is required. This includes familiarity with the system development life cycle (SDLC) and expertise in infrastructure as code.
					Experience Level
					Intermediate Level

Information Security Engineer

DescriptionThe Systems Security Engineer will provide Information Systems Security Officer (ISSO) support for NSWCDD Corporate Information Systems. Essential functions of the Systems Security Engineer include, but are not limited to: Prepare and update drafts for the following documents: a Disaster Recovery Plan &amp; Safety Manual, Emergency Action Plan (EAP), RMF. Review, validate, and maintain Certification and Accreditation (C&amp;A) documentation, accreditation records for NSWCDD RDT&amp;E classified and unclassified IT and network systems for the NSWCDD IAM. Concept of Operations (CONOPS). Maintain the IPA records and equipment inventories, input C&amp;A validation reports, and draft Security related SOPs. Make network security policy recommendations to the IAO and NSO and communicate approved policies to department IAOs across NSWCDD. Recommend and develop draft IA and system security procedures and practices, in accordance with the NSWCDD Information Assurance and Compliance Office standards and administer approved procedures and practices. Prepare and update certification and accreditation documentation associated with development and implementation of new Government information systems on the unclassified and classified networks. Communicate with program managers on A&amp;A statuses, review and execute Interim Authority to Test (IATT) reviews, firewall modifications on A&amp;A packages, communicate to the Information Systems Security Manager (ISSM) on all matters concerning information security, Ensure RMF packages are updated and accredited during the regular three-year Authority to Operate (ATO) cycles.

Information System Security Officer-ISSO

Description&quot;OVERVIEW:Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners. PRIMARY RESPONSIBILITIES:Respond to and resolve help desk escalations based on training.Complete related work orders or request-based tasks based on standard operating procedures ( SOP).Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.Develop and maintain a basic understanding of diagnostic tools.Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.Complete individual projects as assigned and evening responsibilities as scheduled.Understand and adhere to the Company&#39;s risk and regulatory standards, policies and controls in accordance with the Company&#39;s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports diversity and reflects the M&amp;T Bank brand.Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.&quot; Comment from Manager: &quot;We are seeking a motivated and customer focused Infrastructure I Analyst to provide support to end users across our Wilmington, DE offices and our Radnor, PA location. This is a hands-on role that requires a strong understanding of desktop hardware, software, and basic networking concepts. The ideal candidate will be a dependable problem solver with strong communication skills and a commitment to providing white-glove customer service&quot;SkillsWindows, Active directory, Infrastructure, Support, Troubleshooting, technical support, customer serviceTop Skills DetailsWindows,Active directory,Infrastructure,Support,TroubleshootingAdditional Skills &amp; QualificationsEDUCATION AND EXPERIENCE REQUIRED:Minimum of 2 years higher education and/or work experience.Prior experience reading and digesting technical information.Detail-oriented.Proven written and verbal communication skills.Prior experience communicating technical problems to management.Strong customer focus, including ability to manage customer needs and multiple work priorities.Experience LevelIntermediate Level

Infrastructure Analyst I

Description
					The Infrastructure Engineer is responsible for managing a variety of systems, software and vendors including Microsoft products.

Essential Responsibilities
•	Assists in maintaining network environment, including updating of server patches, Windows, VMWare and Cisco UCS.
•	Troubleshoots server issues, levering the use of industry standard network tools and monitoring.
•	Operational installation, deployment and support for day-to-day activities.
•	Server/VMware/SAN configuration and implementation.
•	Network Documentation with Visio.
•	Supports Level 1 and Level 2 technicians with trouble tickets for end users.
•	Knowledge of how emerging technologies would solve a technical problem or enhance the user experience.
Other Duties
•	Performs other duties and/or projects as assigned.
					Skills
					windows, vmware, azure, terraform, hyper-v
					Top Skills Details
					windows,vmware,azure,terraform,hyper-v
					Additional Skills &amp; Qualifications
					Knowledge, Skills and Abilities
•	Experience working with various operating systems, platforms and environments in supporting JFI and PPM.
•	Excellent ability to effectively communicate technical issues both verbally and in writing.
•	Ability to easily adapt and prepare for the implications of changes.
•	Strong project management skills including a record of initiating and delivering projects.
•	Understanding of Layer 2 and Layer 3 technologies, including TCP/IP.
•	Security: Application Security, Role based access and Intune.
•	Background in process engineering and analytical abilities to learn new processes.
•	Strong organizational skills.
•	Ability to leading small to mid-size projects.
•	Ability to troubleshoot and resolve issues independently.
•	Server Management Platforms: SolarWinds and MS Config Manager.
•	Windows Server 2016-2019.
•	Broad knowledge of the financial services sector.

Qualifications
•	Bachelor&#39;s Degree preferably in Information Technology/Computer Science/Engineering and/or equivalent experience required.
•	3+ years Experience with Microsoft Servers, Active Directory, Group Policy, File Share, Exchange and Exchange Online, SQL, VMWare, ESXi Servers, SCCM, DNS, Office 365 required.
•	Storage platforms required.
•	Azure: AD, Resources Groups, Storage Accounts, Application Gateways, Web Farms, App Service required.
•	Subscription Management, SQL VM and Conditional Access Policies required.
•	Automation: PowerShell coding techniques and ability to automate processes required.
•	Load Balance technologies: NetScaler required.
•	Cloud platforms (IaaS, SaaS) required.
•	Backup &amp; Archive Software required.
•	Microsoft Certified Systems Engineer preferred.
•	VMWare Certified Professionals preferred.
					Experience Level
					Intermediate Level

Infrastructure Engineer

DescriptionThe Infrastructure Engineer is responsible for managing a variety of systems, software and vendors including Microsoft products. Essential Responsibilities•	Assists in maintaining network environment, including updating of server patches, Windows, VMWare and Cisco UCS.•	Troubleshoots server issues, levering the use of industry standard network tools and monitoring.•	Operational installation, deployment and support for day-to-day activities.•	Server/VMware/SAN configuration and implementation.•	Network Documentation with Visio.•	Supports Level 1 and Level 2 technicians with trouble tickets for end users.•	Knowledge of how emerging technologies would solve a technical problem or enhance the user experience.Other Duties•	Performs other duties and/or projects as assigned. Skillswindows, vmware, azure, terraform, hyper-v Additional Skills &amp; QualificationsKnowledge, Skills and Abilities•	Experience working with various operating systems, platforms and environments in supporting JFI and PPM.•	Excellent ability to effectively communicate technical issues both verbally and in writing.•	Ability to easily adapt and prepare for the implications of changes.•	Strong project management skills including a record of initiating and delivering projects.•	Understanding of Layer 2 and Layer 3 technologies, including TCP/IP.•	Security: Application Security, Role based access and Intune.•	Background in process engineering and analytical abilities to learn new processes.•	Strong organizational skills.•	Ability to leading small to mid-size projects.•	Ability to troubleshoot and resolve issues independently.•	Server Management Platforms: SolarWinds and MS Config Manager.•	Windows Server 2016-2019.•	Broad knowledge of the financial services sector. Qualifications•	Bachelor&#39;s Degree preferably in Information Technology/Computer Science/Engineering and/or equivalent experience required.•	3+ years Experience with Microsoft Servers, Active Directory, Group Policy, File Share, Exchange and Exchange Online, SQL, VMWare, ESXi Servers, SCCM, DNS, Office 365 required.•	Storage platforms required.•	Azure: AD, Resources Groups, Storage Accounts, Application Gateways, Web Farms, App Service required.•	Subscription Management, SQL VM and Conditional Access Policies required.•	Automation: PowerShell coding techniques and ability to automate processes required.•	Load Balance technologies: NetScaler required.•	Cloud platforms (IaaS, SaaS) required.•	Backup &amp; Archive Software required.•	Microsoft Certified Systems Engineer preferred.•	VMWare Certified Professionals preferred.

Not available for C2C The Infrastructure Engineer should have the following top skills: 1. Azure, 3+ years experience2. Terraform- template creation, 3+ years experience3. Virtualization- Windows environment, Nutanix and Hyper-V, but VMware experience works too, 3+ years experience Essential Responsibilities•	Assists in maintaining server environment, including updating of server patches, Windows, VMWare and Cisco UCS.•	Troubleshoots server issues.•	Operational installation, deployment and support for day-to-day activities.•	Server/VMware/SAN configuration and implementation.•	Supports Level 1 and Level 2 technicians with trouble tickets for end users.•	Knowledge of how emerging technologies would solve a technical problem or enhance the user experience. Additional Skills &amp; Qualifications•	Excellent ability to effectively communicate technical issues both verbally and in writing.•	Ability to easily adapt and prepare for the implications of changes.•	Ability to troubleshoot and resolve issues independently.•	Server Management Platforms: SolarWinds and MS Config Manager.•	Windows Server 2016-2019.

The Infrastructure Engineer is responsible for managing a variety of systems, software and vendors including Microsoft products. Essential Responsibilities•	Assists in maintaining network environment, including updating of server patches, Windows, VMWare and Cisco UCS.•	Troubleshoots server issues, levering the use of industry standard network tools and monitoring.•	Operational installation, deployment and support for day-to-day activities.•	Server/VMware/SAN configuration and implementation.•	Network Documentation with Visio.•	Supports Level 1 and Level 2 technicians with trouble tickets for end users.•	Knowledge of how emerging technologies would solve a technical problem or enhance the user experience.•	Performs other duties and/or projects as assigned.SkillsWindows, VMware, Azure, Terraform, Hyper-V Knowledge, Skills and Abilities•	Experience working with various operating systems, platforms and environments in supporting JFI and PPM.•	Excellent ability to effectively communicate technical issues both verbally and in writing.•	Ability to easily adapt and prepare for the implications of changes.•	Strong project management skills including a record of initiating and delivering projects.•	Understanding of Layer 2 and Layer 3 technologies, including TCP/IP.•	Security: Application Security, Role based access and Intune.•	Strong organizational skills.•	Ability to leading small to mid-size projects.•	Ability to troubleshoot and resolve issues independently.•	Server Management Platforms: SolarWinds and MS Config Manager.•	Windows Server 2016-2019.•	Broad knowledge of the financial services sector. Qualifications•	Bachelor&#39;s Degree preferably in Information Technology/Computer Science/Engineering and/or equivalent experience required.•	3+ years Experience with Microsoft Servers, Active Directory, Group Policy, File Share, Exchange and Exchange Online, SQL, VMWare, ESXi Servers, SCCM, DNS, Office 365 required.•	Storage platforms required.•	Azure: AD, Resources Groups, Storage Accounts, Application Gateways, Web Farms, App Service required.•	Subscription Management, SQL VM and Conditional Access Policies required.•	Automation: PowerShell coding techniques and ability to automate processes required.•	Load Balance technologies: NetScaler required.•	Cloud platforms (IaaS, SaaS) required.•	Backup &amp; Archive Software required.•	Microsoft Certified Systems Engineer preferred.•	VMWare Certified Professionals preferred.

Top Skills&#39; Details1. Azure, 3+ years experience2. Terraform- template creation, 3+ years experience3. Virtualization- Windows environment, Nutanix and Hyper-V, but VMware experience works too, 3+ years experienceDescription<ul><li>The Infrastructure Engineer is responsible for managing a variety of systems, software and vendors including Microsoft products.</li></ul>Essential Responsibilities<ul><li>Assists in maintaining network environment, including updating of server patches, Windows, VMWare and Cisco UCS.</li><li>Troubleshoots server issues, levering the use of industry standard network tools and monitoring.</li><li>Operational installation, deployment and support for day-to-day activities.</li><li>Server/VMware/SAN configuration and implementation.</li><li>Network Documentation with Visio.</li><li>Supports Level 1 and Level 2 technicians with trouble tickets for end users.</li><li>Knowledge of how emerging technologies would solve a technical problem or enhance the user experience.</li></ul>Work Environment<ul><li>Onsite 3 days/week in downtown Chicago, IL. </li></ul>

Infrastructure Engineer (W2 Only, No C2C)

**MUST BE WITHIN 3 HOURS OF RALEIGH, NC** Top Skills&#39; Details1. Life cycle management (LCM), Windows Servers from 2016-2022.2. PowerShell scripting- Using it to change switches in the network, patching, server provisioning, backups, and deploying security agents3. Comfort within Azure administration how to handle compute, terraform, and general Azure polices as they are moving to the cloud.4. Comfortable with Active Directory- Windows DNS5. Hypervisor with Nutanix Vmware ESXi DescriptionTeam: This team consists of 8 engineers. Environment: 15,000 users 1,500 virtual servers 1,000 Windows and 300 LinuxNutanix primarily for servers and Checkpoint and Z-Scaler firewalls.They are also implementing Azure into their cloud space. 2 datacenters, one in Morrisville, and one in Chicago. This Infrastructure Engineer will have a mix of technologies and skills. They will work with the other Windows engineers to support the whole infrastructure space. They have everything from legacy Windows 2012 to Windows 2022 with the majority 2022. This engineer should have experience within all of the Life Cycle Management LCM within Windows. This engineer will need to have experience with PowerShell scripting to help automate future tasks. This engineer will help to build new systems for deployment, troubleshoot any issues that arise, and advance the environment. This is not an administrator support role. This engineer needs to have experience with Windows on an enterprise level. They will be project delivery focused over any support that is needed. SkillsWindows, Vmware, Infrastructure, Powershell, Automation, dns, Nutanix Additional Skills &amp; QualificationsThey will help to write a process and create a personalized playbook within this space for future employees. They should be comfortable with Azure administration; how to handle compute, and general Azure polices as they are moving to the cloud in 2024-2025. Nice to have skills: any experience with load balancers, F5 is currently in place. Comfortable with active directory and VMware ESXi. Finally, Nutanix, specifically hypervisors. Technical areas of expertise should include and not be limited to the following:o Windows operating systemso Scripting and automation using PowerShello Server virtualization and networking with Vmware, Nutanix, or similar platforms.o Security best practiceso Deployment in hyperscalers such as Azure and AWS

Infrastructure Engineer (Windows)

DescriptionThe Infrastructure Project Manager will serve as the sole PM supporting the Client Infrastructure team, responsible for endpoint and local computer applications. This role involves managing several large initiatives, including migrating Citrix environments to Azure, deploying Apple devices across a hospital, and transitioning Epic and Microsoft Office from Citrix to local installations. Key Responsibilities: <ul><li>Lead and manage projects such as OneDrive migrations, Epic deployments to local machines, and transitioning Microsoft Office delivery from Citrix to on-premises installations.</li><li>Collaborate with various focused teams, including Windows Endpoint, Apple Endpoint, Print Services, Citrix, and Infrastructure Architect.</li><li>Ensure timely and effective project delivery, maintaining high standards of professionalism and technical expertise.</li><li>Report to the Director of Client Infrastructure and interact with managers and team members within the client infrastructure group.</li><li>Utilize tools such as Azure (MyNav from Accenture), Excel, PowerBI, and OnePlan.</li></ul>Skills<ul><li>PMP</li><li>Infrastructure project management experience </li><li>Endpoint Projects</li><li>Citrix</li><li>Healthcare Industry </li></ul>Additional Skills &amp; Qualifications<ul><li>Healthcare industry experience is preferred but not required </li><li>Windows 11 and Citrix project experience is highly preferred</li></ul>

Infrastructure Project Manager

Remote Inpatient Coding Auditor (Full Time &amp; PRN Openings)Join a large healthcare organization on the East Coast, and be part of a team that values precision, professionalism, and progress. We are hiring 1 Remote Inpatient Coding Auditor who is passionate about coding and eager to contribute to a dynamic healthcare organization. With a focus on remote work, it offers flexibility and the chance to be part of a forward-thinking team. The inclusion of benefits like yearly salary evaluations and career advancement opportunities emphasizes the organization’s commitment to its employees’ growth and satisfaction.Position: Remote Inpatient Coding AuditorWork Model: 6-Month Contract to Hire (Long-term &amp; Permanent Opportunity)Full Time Schedule: 8:00 AM - 5:00 PM Monday-FridayPart Time Schedule (PRN): Any time between 7 AM - 11:30 PM Monday - Sunday. Minimum 20 hours per week. Pay Rate: $36-38/HR *This range depends on respective experience*Locations (Please Read): Only available for the following states: Maryland, Pennsylvania, Washington D.C., West Virginia, Virginia, Tennessee, Texas, North Carolina, South Carolina, Georgia, and Florida.Requirements:• Must have 5+ years of experience with Inpatient Coding Auditing.• Must be strong in DRG, APR, SOI (severity of illness), and ROM (risk of mortality)• Must have up-to-date CCS, CCS-P, RHIT, or CIC certification/education.• Must have experience working with EMR systems - EPIC is preferred but not required• Must have own equipment – equipment is NOT provided.Responsibilities:• The Coding Auditor 1 is proficient in various types of coding and is responsible for performing coding quality audits and providing feedback to coders.• The Coding Auditor 1 utilizes the International Classification of Disease (ICD-10-CM/PCS), Healthcare Common Procedure Coding System (HCPCS) including Current Procedural Terminology (CPT) and other coding references to ensure accurate coding.• Coding references will be used to ensure accurate coding and grouping of classification assignments (e.g., MS-DRG, APR-DRG, APC etc.)• Performs routine coding quality reviews on all coders including third-party suppliers as appropriate.• Performs coding quality reviews in collaboration with or for internal customers of the organizationWhy Join?• 401k &amp; Medical Insurance – Dental, Vision, Health• 100% Remote• Comprehensive Benefits: 401(k) plan, vision, medical, and dental insurance• Medical Field Exposure: By joining this organization, you will be a part of a well-established and ever-growing medical system that will bolster your experience and offer growth opportunities.• Be part of an established healthcare organization that recognizes and rewards dedication and expertise.• Benefit from yearly salary evaluations, ensuring your compensation matches your growing skills.• Enjoy opportunities for promotions and career advancements within a supportive environment.

Inpatient Coding Auditor

Inpatient Medical Coder Type: Remote Needs to be strong in DRG (Diagnoses Related Group) as well as have experience in APR, SOI (severity of illness), and ROM (risk of mortality) Description<ul><li>The Coding Auditor 1 is proficient in various types of coding and is responsible for performing coding quality audits and providing feedback to coders.</li><li>The Coding Auditor 1 utilizes the International Classification of Diseases (ICD-10-CM/PCS), Healthcare Common Procedure Coding System (HCPCS), including Current Procedural Terminology (CPT), and other coding references to ensure accurate coding.</li><li>Coding references will be used to ensure accurate coding and grouping of classification assignments (e.g., MS-DRG, APR-DRG, APC etc.)</li></ul> Essential Functions<ul><li>Performs routine coding quality reviews on all coders, including third-party suppliers as appropriate.</li><li>Performs coding quality reviews in collaboration with or for internal customers of the organization.</li><li>Provides feedback as appropriate depending on findings.</li><li>Abstracts and validates required data elements into the coding and abstracting system.</li><li>Works collaboratively with the Clinical Documentation Specialists and Coaches to communicate opportunities for accurate, complete, and compliant documentation.</li><li>Completes production coding when needed and assigned by one&#39;s over.</li></ul>Additional Skills &amp; Qualifications<ul><li>Cert Coding Specialist (CCS)</li><li>Cert Coding Spec Physician Bas (CCS-P)</li><li>Cert Inpatient Coder (CIC)</li><li>Cert Interv Radiology CV Coder (CIRCC)</li><li>Reg Health Info Administrator (RHIA)</li><li>Reg Health Information Technic (RHIT)</li></ul>

Inpatient Medical Coder Type: Remote Needs to be strong in DRG (Diagnoses Related Group) as well as have experience in APR, SOI (severity of illness), and ROM (risk of mortality) Description<ul><li>The Coding Auditor 1 is proficient in various types of coding and is responsible for performing coding quality audits and providing feedback to coders.</li><li>The Coding Auditor 1 utilizes the International Classification of Diseases (ICD-10-CM/PCS), Healthcare Common Procedure Coding System (HCPCS), including Current Procedural Terminology (CPT), and other coding references to ensure accurate coding.</li><li>Coding references will be used to ensure accurate coding and grouping of classification assignments (e.g., MS-DRG, APR-DRG, APC etc.)</li></ul> Essential Functions<ul><li>Performs routine coding quality reviews on all coders, including third-party suppliers as appropriate.</li><li>Performs coding quality reviews in collaboration with or for internal customers of the organization.</li><li>Provides feedback as appropriate depending on findings.</li><li>Abstracts and validates required data elements into the coding and abstracting system.</li><li>Works collaboratively with the Clinical Documentation Specialists and Coaches to communicate opportunities for accurate, complete, and compliant documentation.</li><li>Completes production coding when needed and assigned by one&#39;s over.</li></ul>Additional Skills &amp; Qualifications<ul><li>Cert Coding Specialist (CCS)</li><li>Cert Coding Spec Physician Bas (CCS-P)</li><li>Cert Inpatient Coder (CIC)</li><li>Cert Interv Radiology CV Coder (CIRCC)</li><li>Reg Health Info Administrator (RHIA)</li><li>Reg Health Information Technic (RHIT)</li></ul>

JOB SUMMARY:Under moderate supervision primarily responsible for the review and analysis of inpatient medical record documentation and based on official coding guidelines apply ICD-10-CM and ICD-10-PCS diagnosis and procedure codes to render appropriate reimbursement and meet regulatory coding requirements for inpatient services rendered in an acute care hospital facility. Focus on Medical and Surgical encounters, and supporting the coding of Diagnostic Radiology, Orthopedic, Spine &amp; Vascular encounters, and ability to work Inpatient Billing and CHIME Edits. Responsibilities include:<ul><li>Applies extensive knowledge of anatomy and physiology, clinical disease processes, pharmacology, and diagnostic and procedural terminology to determine the appropriate assignment of diagnosis and procedure codes for all types of IP accounts. </li><li>Analyzes medical records using the Uniform Hospital Discharge Data Set (UHDDS), interprets documentation and assigns proper International Classification of Diseases, Tenth Edition, Clinical Modification (ICD-10-CM) diagnoses and ICD-10-Procedural Classification System (PCS) operative procedure codes utilizing designated software to included Computer Assisted Coding (CAC) and/or encoder, coding manuals and other reference material. • Reviews DRG assigned to each record. Enters coded/abstracted information into software, analyzes DRG groupings, and observes for appropriate DRG assignment. </li><li>Codes all types of cases including the most complex. </li><li>Adheres to all department coding procedures, policies, guidelines, and quality standards. </li><li>Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association/American Association of Procedural Coders and adheres to official coding guidelines. </li><li>Meets revenue cycle goals (Key Performance Indicators)</li><li>Manages the coding and IP edit work queues</li><li>Completes reviews of denials and combined accounts</li></ul>JOB QUALIFICATIONS<ul><li>Experience: 2-5 years of inpatient coding experience. Level 1 trauma experience highly preferred. </li><li>Licensure: CCS certification required.</li><li>Skills: Extensive knowledge of ICD-10-CM and ICD-10-PCS coding conventions, medical terminology, anatomy and physiology, federal regulations and policies pertaining to documentation and billing. </li><li>Solid understanding of CPT and HCPCS coding preferred. </li><li>Must be able to remain calm under pressure, this is a high-volume fast-paced position.</li></ul>Details: <ul><li>Pay cycle – weekly | medical, dental, and vision benefits offered. </li><li>100% Remote</li><li>Schedule: Monday - Friday | Flexible start time between 7am - 8:30am EST (40 hours per week)</li></ul>

Inpatient Medical Coder III

Job Description: Schedule: 3PM-11PM EST M-FOT possible but not required Contract Duration (in months)	3 MonthsPossibility to extend or convert?	Yes Role will work with many different health plans including Fedelis, ICS, more. Need for this position comes from previous Req being cancelled due to Pre-ID failing BG. Inserting the output into envelopes using mail production equipment, focusing on quality that is line with HIPAA standards. First day: Tour of the operations and facility, along with Centene University trainings and shadowing operators. Our team is small but works together well, and everyone is down to earth and laid back. Dress code is comfortable, and everyone is very helpful. The work environment is very loud, so most of the team wears earbuds or headphones. Position Purpose: Operate and maintain an inserter to produce mail pieces and prepare mailing for the Post Office. Inspect pieces during production and make adjustments to keep machines running. Education/Experience: High school diploma or equivalent. 1 year experience working in a mail production facility operating a mechanical inserter. Experience with USPS postal regulations strongly preferred. Responsibilities: - Produce mail-pieces using automated inserting technology. - Operate folding machines cutter and bindery equipment. - Operate machines that insert printed matter such as letters or booklets into envelopes. - Maintain equipment using provided maintenance schedule. - Maintain optimal level of productivity. - Ability to lift up to 50 lbs. and stand for a long period of time.

Inserting Operator

What You&#39;ll Do:Client Interaction: Engage with clients through inbound and outbound calls to understand their tax challenges and showcase the benefits of our tax relief services. Your empathetic approach will make a real difference in their lives.Sales Process: Utilize a consultative sales approach to qualify leads, explain our tax relief programs, and close sales effectively. Your ability to listen and understand clients&#39; needs will be key to your success.Relationship Management: Build and nurture strong relationships with clients to ensure their satisfaction and encourage repeat business. Your dedication to client care will set you apart.Documentation: Keep accurate records of client interactions and sales activities in our CRM system. Attention to detail is crucial to maintaining organized and up-to-date information.Target Achievement: Strive to meet or exceed monthly sales targets and performance metrics. Your drive and determination will help you achieve great results.Collaboration: Work closely with tax professionals and other team members to provide comprehensive solutions to our clients. Teamwork makes the dream work! What We Offer:<ul><li>Base Pay + Uncapped Commission: Enjoy a competitive base salary with the potential for unlimited earnings through our commission structure.</li><li>Professional Growth: We value continuous learning and development. Additional education or certifications in sales or tax-related fields are a plus.</li><li>Supportive Environment: Join a team of motivated, goal-oriented individuals who support each other and work together to achieve success.</li></ul>Qualifications:<ul><li>Experience: Previous experience in sales, particularly in the tax resolution industry, is highly valued.</li><li>Skills: Excellent communication and interpersonal skills, the ability to handle high call volumes, and proficiency with CRM software. Your ability to connect with clients and manage multiple tasks will set you apart.</li><li>Education: A high school diploma or equivalent is required. Additional education or certifications in sales or tax-related fields are a plus.</li><li>Attributes: We are looking for self-motivated, goal-oriented individuals who can work independently as well as part of a team.</li></ul>Additional Skills &amp; Qualifications:<ul><li>2+ years of experience in Tax Relief Sales</li><li>Proficiency in customized CRM logics</li><li>Strong phone communication skills</li><li>Ability to multitask seamlessly</li><li>Tech-savvy with basic experience in Word, Excel, and Sales CRM software</li><li>Highly motivated, self-starting individuals with a money-making mindset</li><li>Availability for an 8-hour shift, Monday to Friday (In-Office position)</li></ul>

Inside Sales Representative

Join Our Dynamic Team as a Tax Relief Sales Specialist! Direct Placement opportunity, base pay + uncapped commission Responsibilities:Client Interaction: You&#39;ll engage with clients through inbound and outbound calls, understanding their tax challenges and showcasing the benefits of our tax relief services. Your ability to connect with clients and make a difference in their lives will be at the heart of your role.Sales Process: Utilize your consultative sales skills to qualify leads, explain our tax relief programs, and close sales effectively. Your knack for listening and understanding clients&#39; needs will be key to your success.Relationship Management: Build and nurture strong relationships with clients to ensure their satisfaction and encourage repeat business. Your efforts will help create loyal customers who trust our services.Documentation: Keep accurate records of client interactions and sales activities in our CRM system. Attention to detail is crucial to maintaining organized and up-to-date information.Collaboration: Work closely with tax professionals and other team members to provide comprehensive solutions to our clients. Your teamwork will ensure clients receive the best possible service.Skills: Excellent communication and interpersonal skills, the ability to handle high call volumes, and proficiency with CRM software. Your ability to connect with clients and manage multiple tasks will set you apart.Education: A high school diploma or equivalent is required. Additional education or certifications in sales or tax-related fields are a plus. We encourage continuous learning and development.Attributes: We are looking for self-motivated, goal-oriented individuals who can work independently as well as part of a team. Your enthusiasm and drive will make you a perfect fit for our team.Additional Skills &amp; Qualifications:<ul><li>Closing Sales: Proven ability to close sales and achieve targets.</li><li>Outbound Calls: Experience with outbound calling and lead generation.</li><li>Tax Relief: Knowledge of tax relief programs and solutions.</li><li>CRM Proficiency: Familiarity with customized CRM logics.</li><li>Communication: Strong phone communication skills.</li><li>Multitasking: Ability to multitask seamlessly.</li><li>Tech-Savvy: Basic experience in Word, Excel, and Sales CRM software.</li><li>Motivation: Highly motivated, self-starting individuals with a money-making mindset.</li><li>Availability: Availability for an 8-hour shift, Monday to Friday (In-Office position).</li></ul>

*Direct placement opportunity with lucrative commission structure on top of base pay*Job description:Client Interaction: Engage with clients through inbound and outbound calls to understand their tax challenges and showcase the benefits of our tax relief services.Sales Process: Utilize a consultative sales approach to qualify leads, explain our tax relief programs, and close sales effectively. Your ability to listen and understand clients&#39; needs will be key to your success.Relationship Management: Build and nurture strong relationships with clients to ensure their satisfaction and encourage repeat business.Documentation: Keep accurate records of client interactions and sales activities in our CRM system. Attention to detail is crucial to maintaining organized and up-to-date information.Target Achievement: Strive to meet or exceed monthly sales targets and performance metrics.Collaboration: Work closely with tax professionals and other team members to provide comprehensive solutions to our clients. . Qualifications:Experience: Previous experience in sales, particularly in the tax resolution industry, is highly valued.Skills: Excellent communication and interpersonal skills, the ability to handle high call volumes, and proficiency with CRM software. Your ability to connect with clients and manage multiple tasks will set you apart.Education: A high school diploma or equivalent is required. Additional education or certifications in sales or tax-related fields are a plus. Continuous learning and development are encouraged.Attributes: We are looking for self-motivated, goal-oriented individuals who can work independently as well as part of a team.Skills:<ul><li>Closing sales</li><li>Sales</li><li>Outbound calls</li><li>Tax relief</li></ul>Additional Skills &amp; Qualifications:Requirements:<ul><li>2+ years of experience in Tax Relief Sales</li><li>Proficiency in customized CRM logics</li><li>Strong phone communication skills</li><li>Ability to multitask seamlessly</li><li>Tech-savvy with basic experience in Word, Excel, and Sales CRM software</li><li>Highly motivated, self-starting individuals with a money-making mindset</li><li>Availability for an 8-hour shift, Monday to Friday (In-Office position)</li></ul>

DescriptionLooking for someone that can work on projects for installation, terminating, configuring, and testing enterprise security systems with minimal supervision. System knowledge of CCTV, access control, IP cameras, intrusion systems, video analytics, IP network and visitor management.-Ability to organize and manage workload in an efficient/ effective manner.-Ability to interact with customer.-Manage quality control and provide customer service.-Responsible for project tracking.SkillsInstallation, Video, Access control, Alarm systems, Troubleshooting, Alarms, SecurityTop Skills DetailsInstallation,Video,Access control,Alarm systems,Troubleshooting,AlarmsAdditional Skills &amp; QualificationsThe ideal candidate has to be a self starter and relatively quick learner.Experience LevelExpert Level

Install Technician

Company: TEKsystemsTitle: Install Technician - Security Systems Location: DFW metro areaDuration: 6-month Contract-to-HireContract Type: W2Pay Rate: $28-32 per hour based on experienceStart Date: ASAP in April Top Required Skills: 1) Must have 3+ years experience installing, servicing, and programming commercial access control, IP-based video and intrusion systems.2) Must have prior experience installing and servicing security equipment at customer sites in Commercial environments.3) Extensive experience with low voltage cabling - terminations, testing, snaking, punch downs, using conduit, piping, cable management, etc. Job Description TEKsystems is looking for someone that can work on projects for installation, terminating, configuring, and testing enterprise security systems with minimal supervision. System knowledge of CCTV, access control, IP cameras, intrusion systems, video analytics, IP network and visitor management. <ul><li>Ability to organize and manage workload in an efficient/ effective manner</li><li>Ability to interact with customer</li><li>Manage quality control and provide customer service</li><li>Responsible for project tracking</li></ul> Skills: Installation, Video, Access Control, Alarm Systems, Troubleshooting, Security, CCTV, Card Readers, IP Cameras

Install Technician - Security Systems (Experienced)

Description
					Everon is a large security integrator that can help manage your organizations risks with custom integrated solutions to help cover all your locations- inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.

This tech will work alongside a Lead tech to to install fire systems, access control and cameras in commercial and enterprise settings. They will be handed tasks as they get more comfortable to manage getting big jobs completed quicker. This tech will have the opportunity to grow within the organization and get promoted internally.
Installs commercial fire
Provides reliable, high quality customer support.
Performs customer instruction on system operation and functionality.
Performs system testing and signal verification.
Maintains the necessary truck stock/inventory (equipment and tools).
Performs new system installations, upgrades, and additions.
Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
Monitors and ensures the progress and completion of assigned tasks.
Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
Must have a strong work ethic.
Must be detail-oriented.
Must complete other projects, as assigned.
Qualifications - External
Minimum Qualifications (Education, Skills &amp; Experience):
Minimum of High School Diploma/Vocational Training.
Must have one or more years of experience.
Must have a working knowledge of commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
Must have a working knowledge of local/national codes.
Must be able to read drawings and pull wires accordingly.
Must have a valid driver’s license and be able to clear a pre-employment drug screening.
					Skills
					Access control, Security, Fire alarm, Cabling, Cameras, Install, Construction, Project management
					Top Skills Details
					Access control,Security,Fire alarm,Cabling,Cameras,Install
					Additional Skills &amp; Qualifications
					be required to drive their own vehicle
Hand tools
PPE
					Experience Level
					Intermediate Level

Install Technician- Level 2 Maryland/DC

***Please note, this is a travelling position and will require weekly travel to customers around the Illinois / Ohio and surrounding state markets*** Problem Solving:Provides software related custom integration and implements best-practices on EMC products at the Customer site; this may include pre-site inspection, troubleshooting, transfer of best practices, customization, and integration for the Customer. Has the ability to solve IT challenges, obstacles, and able to implement complex Enterprise Deployments. Principal Accountabilities:- Proactively identifies potential issues and drives resolution to avoid Customer impact and facilitate continuous improvement.- Have demonstrated knowledge, experience and expertise in implementation and integration- Understands technology architecture, product requirements and technical interdependencies- Familiar with industry standards and vendor specifications- Works with the Project Manager and solution architect as needed- Able to solve IT challenges, obstacles, and implementation of complex enterprise deployments- Platform-level professional skilled in aspects of designs and the physical integration of enterprise solutions- Able to establish credibility with leaders and individual contributors (E.G. Sr Mgr., mgr., Staff)- Builds and sustains effective communications with all stakeholders and cross -functional teams in an effort to maximize the customer experience and relationships.- Performs specific delivery activities for a single customer.- Assists coordinating development and consolidation of technical and process documentation- Interactions are primarily with Project Manager and begins to develop relationship with Customer. PowerScale: Installs the back-end network switches.Plugs in the power and network cabling.Installs the PowerScale or Isilon hardware.Creates a new PowerScale cluster.Reimage Node when required PowerStore: Install the PowerStore Enclosure ExpansionUnpack Storage Enclosure and Verify ComponentsInstall Storage Enclosure Components into a RackCable the Storage Enclosure ComponentsAttach the Storage Enclosure with ArrayPackaging Materials DisposalVerify System Recognized the Enclosure Unity:Unpack and inspect hardwareUnpack IO Modules, DAEs and Verify ComponentsRack, mount, and/or position the product &amp; componentsInstall and route power cables / front-end and back-end cablesInstall and route data cablesApply labels to customer provided/newly installed cables. (Tool-kit recommendations)Power on equipmentCheck for error lights; run system obvious issuesFor installs update software or firmware, if applicable (may require additional hours)Install HBA/NIC adapters on EMC equipment, if applicableInstall, route, and label host to storage connectivity cablesInstallation of server(s) or host(s)Installation of HBAs and/or drivers into non EMC serversInstallation or configuration of any networking switches (Ethernet or Fiber Channel) Additional Skills &amp; QualificationsExperience and Qualifications:- 3-5 years related technical experience in a professional role- Platform professional level equivalent training (formerly known as DCSE 2000)- Passed SABA Level-2 “Implement” Learning Path curriculum for each applicable product family for which they will provide Services. Skills:- Effectively leverage Solve and EPS tools to ensure proper service procedures, solution deployment and Customer satisfaction generic tools and processes for all products- Capability and experience in implementing, installing, and integrating technology solutions- Good organizing and planning skills to oversee program deliverables- Good priority setting and delegation skills- Good analytical, problem solving, negotiation and organizational skills- Ability to work independently.- Capability and experience in implementing, installing &amp; integrating technology solutions- Customer Service and “Soft” skills- Strong technical aptitude- Accountability Experience LevelIntermediate Level

Installation Engineer

Description
					What to expect as a Commercial Security Installation Technician II:
Install, program and configure commercial electronic security systems for enterprise commercial clients (door access control, CCTV, intrusion detection, low voltage communication, electronic locks, point sensors, signaling devices, ect.)
Troubleshoot new security installations to ensure the systems are functioning properly and satisfy codes
Supervise Installation Technician I’s on a job as assigned by the Installation Manager
Drive to client sites, with a company issued vehicle, to perform the system installation and confirm the system is operating effectively and meets contract requirements
Run electrical wiring; related activities to include drilling, trenching, and aerial runs.
Responsible for the connection of control panels, application requirements, wire concealment and security software installation.
Complete miscellaneous tasks as assigned such as job-site clean-up
					Skills
					Installation, Access control, Cctv, Security, Cabling, Alarms, lenel, genetech, Honeywell, amag, avigilon
					Top Skills Details
					Installation,Access control,Cctv
					Additional Skills &amp; Qualifications
					High School Degree, Vocational School or equivalent is required
2 to 3 years of experience in the physical security, fire alarm or low voltage communication industry installing field devices, programming systems and managing small jobs
Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
Possess or has the ability to obtain proper state licensing once hired (Low Voltage D license, Alarm Installer Lic. etc.)
Ability to meet deadlines and work in a fast based environment with minimum direction
Good communication skills for effective interaction with internal &amp; external customers
Strong troubleshooting skills and mechanical aptitude
Ability to be on-call on a rotational basis
Must be detail-oriented and organized
Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
Ability to complete time entry from home on a daily basis via the Internet
Ability to deliver product familiarization training to end-users
					Experience Level
					Intermediate Level

Installation Tech II

Description
					What to expect as a Commercial Security Installation Technician II:
Install, program and configure commercial electronic security systems for enterprise commercial clients (door access control, CCTV, intrusion detection, low voltage communication, electronic locks, point sensors, signaling devices, ect.)
Troubleshoot new security installations to ensure the systems are functioning properly and satisfy codes
Supervise Installation Technician I’s on a job as assigned by the Installation Manager
Drive to client sites, with a company issued vehicle, to perform the system installation and confirm the system is operating effectively and meets contract requirements
Run electrical wiring; related activities to include drilling, trenching, and aerial runs.
Responsible for the connection of control panels, application requirements, wire concealment and security software installation.
Complete miscellaneous tasks as assigned such as job-site clean-up
					Skills
					Installation, Access control, Cctv, Security, Cabling, Alarms, fire alarm system, lenel, genetech, Honeywell
					Top Skills Details
					Installation,Access control,Cctv
					Additional Skills &amp; Qualifications
					High School Degree, Vocational School or equivalent is required
2 to 3 years of experience in the physical security, fire alarm or low voltage communication industry installing field devices, programming systems and managing small jobs
Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
Possess or has the ability to obtain proper state licensing once hired (Low Voltage D license, Alarm Installer Lic. etc.)
Ability to meet deadlines and work in a fast based environment with minimum direction
Good communication skills for effective interaction with internal &amp; external customers
Strong troubleshooting skills and mechanical aptitude
Ability to be on-call on a rotational basis
Must be detail-oriented and organized
Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
Ability to complete time entry from home on a daily basis via the Internet
Ability to deliver product familiarization training to end-users
					Experience Level
					Intermediate Level

Installation Tech II JAX

DescriptionOur client is a large security integrator that can help manage your organizations risks with custom integrated solutions to help cover all your locations- inside and out. Our local teams will tailor your systems to meet the specific needs of each facility. This Technician will work alongside a Lead Technician to to install fire systems, access control and cameras in commercial and enterprise settings. This individual will be handed tasks as they get more comfortable to manage getting big jobs completed quicker. This tech will have the opportunity to grow within the organization and get promoted internally. <ul><li>Installs commercial fire</li><li>Provides reliable, high quality customer support.</li><li>Performs customer instruction on system operation and functionality.</li><li>Performs system testing and signal verification.</li><li>Maintains the necessary truck stock/inventory (equipment and tools).</li><li>Performs new system installations, upgrades, and additions.</li><li>Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.</li><li>Monitors and ensures the progress and completion of assigned tasks.</li><li>Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.</li><li>Must have a strong work ethic.</li><li>Must be detail-oriented.</li><li>Must complete other projects, as assigned.</li></ul>Qualifications <ul><li>Must have one or more years of experience.</li><li>Must have a working knowledge of commercial intrusion systems, fire systems, CCTV, intercom and access control systems.</li><li>Must have a working knowledge of local/national codes.</li><li>Must be able to read drawings and pull wires accordingly.</li><li>Must have a valid driver’s license and be able to clear a pre-employment drug screening.</li></ul>Additional Skills &amp; Qualifications<ul><li>Provider own vehicle during contractual period</li><li>Hand tools</li><li>PPE</li></ul>

Installation Technician

Job Description: Our client is an industry leader in the security and low voltage industry looking for a dedicated and detail-oriented Installation Technician to join their team on a 6-month W2 contract. The ideal candidate will have some experience with security cameras and running wire/cable. This role is perfect for someone looking to gain valuable experience and grow their skills in the security industry. Responsibilities:<ul><li>Assist in the installation, maintenance, and repair of low voltage security systems, including cameras, alarms, and access control systems.</li><li>Run and terminate wire/cable for security systems.</li><li>Perform basic troubleshooting and diagnostics on security equipment.</li><li>Ensure all installations are completed to company standards and comply with local codes and regulations.</li><li>Provide excellent customer service and support to clients.</li><li>Maintain accurate records of installations and service calls.</li></ul>Requirements:<ul><li>High school diploma or equivalent.</li><li>Basic knowledge of security cameras and low voltage systems.</li><li>Experience running and terminating wire/cable.</li><li>Ability to read and interpret technical drawings and schematics.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Valid driver&#39;s license and reliable transportation.</li></ul>Preferred Qualifications:<ul><li>Previous experience in a similar role.</li><li>Basic understanding of networking and IP-based systems.</li><li>Relevant certifications (e.g., BICSI, NICET).</li></ul>

Installation Technician 1

DescriptionTEKsystems&#39; client (automotive sector) is in need of an Instructional Designer to create online training modules in a contract capacity for 6 months. This individual will act as the primary liaison between the internal client and their dealerships, overseeing parts and service activities to maintain service quality and customer satisfaction. RESPONSIBILITIESDesign and develop instructional materials using Storyline 360. · Apply instructional design theories for effective learning experiences. · Use multimedia and technology tools to enhance learning. · Develop assessments to ensure content mastery. SkillsInstructional design, E-learning, Storyline, Training development, Adobe captivate Additional Skills &amp; Qualifications· Proficiency in Articulate Storyline. · Understanding of instructional design theories (e.g., ADDIE). · Ability to write clear, measurable learning objectives. · Experience in creating visual, audio, and interactive learning modules. · Excellent research, writing, and communication skills. · Ability to manage multiple projects and meet deadlines. · Flexibility and teamwork skills. · Attention to detail and thoroughness. Experience LevelMinimum 2+ years of professional experience CompensationMax hourly rate $39.74, pending experience

Instructional Designer

Description
					We are on the hunt for a dynamic and innovative Instructional Designer who will be instrumental in shaping the future of our product training initiatives. If you possess a flair for creativity and a keen eye for detail, this role offers you the chance to collaborate with industry experts, product trainers, and key stakeholders to craft compelling, effective, and accessible instructional content. Your organizational skills will ensure that our training materials are efficiently stored and managed across Microsoft Teams, SharePoint, and other advanced content management systems.

Skills/Requirements
•	A bachelor’s degree in education, instructional design, communication, or a related field that showcases your foundational knowledge. 
•	Expertise in instructional design principles, adult learning theories, and impactful training methodologies that captivate and engage learners. 
•	Proficiency in PowerPoint, SharePoint, and the full suite of Microsoft 365 products, including Teams, enabling you to create and manage top-tier content. 
•	Strong communication skills—both verbal and written—that facilitate meaningful collaboration, coupled with exceptional organizational abilities. 
•	A self-starter with a high sense of urgency and the flexibility to thrive amidst the demands of a dynamic work environment. 
•	An eagle-eyed attention to detail with exceptional time management skills that allow you to navigate multiple priorities with ease.
					Skills
					sharepoint, powerpoint, microsoft suite, instructional design, adult learning, accessibility
					Top Skills Details
					sharepoint,powerpoint,microsoft suite,instructional design,adult learning
					Additional Skills &amp; Qualifications
					Specific Responsibilities
•	Elevate existing product training content for our Kitchen and Bath product lines by reviewing, updating, and enhancing materials to ensure they resonate with our audience. 
•	Team up with product training managers and category experts to imagine and develop new, engaging training content that meets evolving learning needs. 
•	Curate and optimize our SharePoint content site by decluttering outdated materials and seamlessly uploading fresh training resources and toolkits. 
•	Ensure all instructional materials adhere to best practices in design and accessibility, making learning an inclusive and enriching experience for all. 
•	Conduct thorough needs assessments and gather participant feedback to continuously refine and amplify our training offerings
					Experience Level
					Entry Level

DescriptionWe are on the hunt for a dynamic and innovative Instructional Designer who will be instrumental in shaping the future of our product training initiatives. If you possess a flair for creativity and a keen eye for detail, this role offers you the chance to collaborate with industry experts, product trainers, and key stakeholders to craft compelling, effective, and accessible instructional content. Your organizational skills will ensure that our training materials are efficiently stored and managed across Microsoft Teams, SharePoint, and other advanced content management systems. Skills/Requirements•	A bachelor’s degree in education, instructional design, communication, or a related field that showcases your foundational knowledge. •	Expertise in instructional design principles, adult learning theories, and impactful training methodologies that captivate and engage learners. •	Proficiency in PowerPoint, SharePoint, and the full suite of Microsoft 365 products, including Teams, enabling you to create and manage top-tier content. •	Strong communication skills—both verbal and written—that facilitate meaningful collaboration, coupled with exceptional organizational abilities. •	A self-starter with a high sense of urgency and the flexibility to thrive amidst the demands of a dynamic work environment. •	An eagle-eyed attention to detail with exceptional time management skills that allow you to navigate multiple priorities with ease. ﻿Skillssharepoint, powerpoint, microsoft suite, instructional design, adult learning, accessibility Additional Skills &amp; Qualifications•	Elevate existing product training content for our Kitchen and Bath product lines by reviewing, updating, and enhancing materials to ensure they resonate with our audience. •	Team up with product training managers and category experts to imagine and develop new, engaging training content that meets evolving learning needs. •	Curate and optimize our SharePoint content site by decluttering outdated materials and seamlessly uploading fresh training resources and toolkits. •	Ensure all instructional materials adhere to best practices in design and accessibility, making learning an inclusive and enriching experience for all. •	Conduct thorough needs assessments and gather participant feedback to continuously refine and amplify our training offerings

Insurance Customer Service RepresentativeHYBRID - Daytona Beach, FL 32114Pay Rate: $17/hr (pay differential available to candidates fully bilingual in Spanish)Anticipated Start Date: 5/21Contract-to-Hire Schedule: First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations***NO TIME OFF IN FIRST 4 WEEKS!*** Responsibilities:• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions.• The CSR must be able to multi-task between various systems to research and document the phone calls.• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE:• At least 1 year of recent customer service experience• Efficient in using a windows PC computer and navigating their software system • typing: at least 35 WPM• Good verbal and written communication skills • **internet connection** - will be required to work remote.***NO TIME OFF IN FIRST 4 WEEKS!*** NICE TO HAVE:• 2+ years of call center experience• Insurance or mortgage experience#eastpriority25

Insurance Customer Service (HYBRID)

DescriptionEnglish $17. Bilingual in Spanish $18.50. Insurance Servicing Class - 5/21 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 4 WEEKS!*** Responsibilities:• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions.• The CSR must be able to multi-task between various systems to research and document the phone calls.• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE:• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system (super easy to learn)• typing: at least 35 WPM• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• **internet connection** - will be required to train remote and work remote.• Reliable transportation***NO TIME OFF IN FIRST 4 WEEKS!*** NICE TO HAVE:• 2+ years of call center experience• Insurance or mortgage background DQ&#39;S:• No relevant recent experience of call center or Admin• No active internet connection (Unless they are willing to be completing in office)• Unable to work in the office• Poor communication skills (includes tone of voice)• Needing time off in first 4 weeks #eastpriority25

Insurance Customer Service Rep

DescriptionEnglish $17. Bilingual in Spanish $18.50. Insurance Servicing Class - 5/21 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 4 WEEKS!*** Responsibilities:• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions.• The CSR must be able to multi-task between various systems to research and document the phone calls.• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. Additional Skills &amp; Qualifications***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)*** MUST HAVE:• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system (super easy to learn)• typing: at least 35 WPM• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• **internet connection** - will be required to train remote and work remote.• Reliable transportation***NO TIME OFF IN FIRST 4 WEEKS!*** NICE TO HAVE:• 2+ years of call center experience• Insurance or mortgage experience DQ&#39;S:• No relevant recent experience of call center or Admin• No active internet connection (Unless they are willing to be completing in office)• Unable to work in the office• Poor communication skills (includes tone of voice)• Needing time off in first 4 weeksExperience LevelEntry Level

Insurance Customer Service Representative

DescriptionEnglish $17. Bilingual in Spanish $18.50. Start Date: 5/21 First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 4 WEEKS*** Responsibilities:• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• Will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions.• The CSR must be able to multi-task between various systems to research and document the phone calls.• Respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE:• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system (super easy to learn)• typing: at least 35 WPM• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• **internet connection** - will be required to train remote and work remote.• Reliable transportation NICE TO HAVE:• 2+ years of call center experience• Insurance or mortgage background Experience LevelEntry Level

Job Overview:<ul><li>Start Date: May 21</li><li>Training: Fully on-site for the first 30 days, from 9:30 AM to 6 PM.</li></ul> Responsibilities:<ul><li>Address insurance-related inquiries from borrowers, insurance agents, and financial institutions.</li><li>Assist primarily with homeowners&#39; insurance, focusing on payment and coverage-related questions.</li><li>Navigate multiple systems to research, document calls, and resolve issues professionally.</li><li>Ensure compliance with internal and external standards.</li><li>Utilize problem-solving and communication skills to deliver excellent customer service.</li></ul>Requirements:<ul><li>At least one year of recent customer service experience (call center preferred, but admin/front desk experience considered).</li><li>Proficiency in using Windows PCs and related software.</li><li>Typing speed of at least 35 words per minute.</li><li>Strong verbal and written communication skills for phone and email interactions.</li><li>Reliable internet connection for training and hybrid/remote work.</li><li>Must have reliable transportation.</li><li>Important: No time off is permitted in the first 4 weeks.</li></ul>Preferred Qualifications:<ul><li>1 year of call center experience.</li><li>Experience in insurance or mortgage servicing.</li></ul>

DescriptionEnglish $17. Bilingual in Spanish $18.50. Insurance Servicing Class - 5/21 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 4 WEEKS!*** Responsibilities:• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions.• The CSR must be able to multi-task between various systems to research and document the phone calls.• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. SkillsCustomer, Service, data, entry, mortgage, insurance, call, center, contact, center, customer service, call center, data entry, inbound call MUST HAVE:• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system (super easy to learn)• typing: at least 35 WPM• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• Reliable transportation Experience LevelEntry Level

Job Timeline: Start Date: 5/21 First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 4 WEEKS!*** Job Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions.• The CSR must be able to multi-task between various systems to research and document the phone calls.• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system (super easy to learn)• Typing: at least 35 WPM• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• Internet connection• Reliable transportation***NO TIME OFF IN FIRST 4 WEEKS!***

Responsibilities:• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions. MUST HAVE:• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system• Typing (35 WPM)• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• Reliable Internet Connection (will be required to train remote and work remote)• Reliable transportation NICE TO HAVE:• 2+ years of call center experience• Insurance or mortgage experience

Job Title: Insurance Servicing Representative <h3>Responsibilities</h3><ul><li>Handle 35-45 inbound calls per day; average call duration is 11-14 minutes.</li><li>Address insurance servicing questions from borrowers, insurance agents, and financial institutions, primarily related to homeowners&#39; insurance.</li><li>Respond to queries regarding payment and coverage issues.</li><li>Research and document calls using various systems while ensuring accuracy and timeliness.</li><li>Maintain professional communication and uphold internal and external service standards.</li><li>Utilize problem-solving skills to provide resolutions effectively.</li></ul>Must Have:<ul><li>At least 1 year of recent customer service experience (call center experience preferred, but front desk/admin experience acceptable).</li><li>Proficiency in Windows PC and software navigation.</li><li>Strong verbal and written communication skills for phone and email correspondence.</li><li>Active internet connection for remote training and work.</li><li>Reliable transportation for on-site training.</li></ul>Nice to Have:<ul><li>2+ years of call center experience.</li><li>Insurance or mortgage experience.</li></ul>

Position: Insurance Customer ServiceRepresentativeLocation: Hybrid role based in Troy, Michigan Key Details:<ul><li>Salary: $17/hr (English), $18.50/hr (Bilingual in Spanish)</li><li>Start Date: May 21, 2025</li><li>Training: Fully on-site for first 30 days (9:30 AM - 6:00 PM)</li><li>Post-training Schedule: Hybrid (10:30 AM - 7:00 PM)</li><li>Strict Policy: No time off allowed in the first 4 weeks</li><li>Location: 700 Tower Drive, Troy, Michigan, 48098, United States</li></ul>  Responsibilities:<ul><li>Handle 35-45 inbound calls daily, addressing insurance servicing questions</li><li>Assist borrowers, insurance agents, and financial institutions</li><li>Answer questions related to homeowners insurance, payments, and coverage</li><li>Multi-task across various systems to research and document calls</li><li>Ensure quick and accurate responses while meeting service standards</li><li>Must demonstrate strong problem-solving and professional communication skills</li></ul>

Job Overview:<ul><li>Pay: $17 per hour</li><li>Start Date: May 21</li><li>Training: Fully on-site for the first 30 days, from 9:30 AM to 6 PM.</li><li>Post-Training Schedule: A hybrid schedule (10:30 AM to 7 PM) based on meeting performance metrics in attendance, quality, and adherence.</li></ul>Responsibilities:<ul><li>Address insurance-related inquiries from borrowers, insurance agents, and financial institutions.</li><li>Assist primarily with homeowners&#39; insurance, focusing on payment and coverage-related questions.</li><li>Navigate multiple systems to research, document calls, and resolve issues professionally.</li><li>Ensure compliance with internal and external standards.</li><li>Utilize problem-solving and communication skills to deliver excellent customer service.</li></ul>Requirements:<ul><li>At least one year of recent customer service experience (call center preferred, but admin/front desk experience considered).</li><li>Proficiency in using Windows PCs and related software.</li><li>Strong verbal and written communication skills for phone and email interactions.</li><li>Reliable internet connection for training and hybrid/remote work.</li><li>Must have reliable transportation.</li></ul>Preferred Qualifications:<ul><li>Two or more years of call center experience.</li><li>Experience in insurance or mortgage servicing.</li></ul>

DescriptionEnglish $17. Bilingual in Spanish $18.50. Insurance Servicing Class - 5/21 Start Date First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 4 WEEKS!*** Responsibilities:• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions.• The CSR must be able to multi-task between various systems to research and document the phone calls.• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.SkillsCustomer, Service, data, entry, mortgage, insurance, call, center, contact, center, customer service, call center, data entry, inbound callTop Skills DetailsCustomer, Service, data, entry, mortgage, insurance, call, center, contact, center,customer service,call center,data entry,inbound callAdditional Skills &amp; Qualifications***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)*** MUST HAVE:• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system (super easy to learn)• typing: at least 35 WPM• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• **internet connection** - will be required to train remote and work remote.• Reliable transportation***NO TIME OFF IN FIRST 4 WEEKS!*** DQ&#39;S:• No relevant recent experience of call center or Admin• No active internet connection (Unless they are willing to be completing in office)• Unable to work in the office• Poor communication skills (includes tone of voice)• Needing time off in first 4 weeksExperience LevelEntry Level

Responsibilities:• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions. MUST HAVE:• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system• Typing (35 WPM)• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• Reliable Internet Connection (will be required to train remote and work remote)• Reliable transportation NICE TO HAVE:• 2+ years of call center experience• Insurance or mortgage experience Pay and BenefitsThe pay for this position is $17.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Daytona Beach, FL. Application DeadlineThis position is anticipated to close on May 2, 2025.

Job Timeline: Start Date: 5/21 First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm 10:30am to 7pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations ***NO TIME OFF IN FIRST 4 WEEKS!*** Job Responsibilities: • Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.• Will receive questions from borrowers, insurance agents and financial institutions.• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.• Majority of calls will be in regards to payment and/or coverage questions.• The CSR must be able to multi-task between various systems to research and document the phone calls.• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)• Efficient in using a windows PC computer and navigating their software system (super easy to learn)• Typing: at least 35 WPM• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)• Internet connection• Reliable transportation***NO TIME OFF IN FIRST 4 WEEKS!***

Join Our Dynamic Team!Are you ready to take your career to the next level? TEKsystems is partnering with a growing insurance company to expand their sales team, and we want YOU to be a part of it! This insurance company is a unique one-stop shop for all insurance needs, dedicated to delivering 100% satisfaction to clients and prospective clients. They provide comprehensive quotes and insurance assessments for both business and personal needs, designing policies that fit business and family requirements for years to come. We value flexibility in the hiring process and are committed to providing extensive training and growth opportunities. Why You Should Apply:<ul><li>Exciting Growth Opportunities: We are committed to providing long-term career opportunities and room for growth. As you develop your skills and build your book of business, there will be opportunities for advancement and increased responsibilities.</li><li>Competitive Commission Structure: Once converted, the commission will be 40% for new business and 30% for renewals.</li><li>Supportive Environment: You will receive support from a Business Development Representative (BDR) team to assist with outreach and cold calling.</li></ul>Job Summary: As a Sales Agent, you will be responsible for reaching out to business leads, offering quotes, and gathering necessary information to initiate the quoting process. This role involves a high volume of phone calls and emails, particularly in the early stages of building your book of business. You will work with both warm leads and cold leads. Key Responsibilities:<ul><li>Conduct outbound calls and send emails to potential clients to offer quotes and gather information (over 100 calls a day).</li><li>Build and maintain a book of business through consistent outreach and relationship management.</li><li>Collaborate with top agents for mentorship and coaching.</li><li>Participate in a two-step interview process, with final interviews conducted in-person.</li></ul>Qualifications:<ul><li>Any sales experience is preferred.</li><li>Personable and well-spoken, with strong communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Must have a California property and casualty (PC) license.</li></ul>Skills:<ul><li>Property and casualty insurance</li></ul>Top Skills Details:<ul><li>Property and casualty insurance</li></ul>Additional Skills &amp; Qualifications:<ul><li>Sales experience</li></ul>Experience Level:<ul><li>Intermediate Level</li></ul>

Insurance Sales Agent

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Mission aligned solutions supporting Non-Profit Organizations, Educational Institutions, and Local Workforce Development Boards.

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Upskilling solutions designed to empower members with in-demand skills training and ongoing support for successful certificate completion.

CareerReady

Job advocacy solutions to connect job seekers to inclusive employers through dedicated recruiting support.

CareerAdvocacy

Learn how we connect underserved communities with careers and build skilled, diverse talent pipelines.

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