Duration: 6+ months w2 contractLocation: Hybrid - Downtown Atlanta Top Skills&#39; Details•7+ years of product management experience, preferably in AI, SaaS, or enterprise software.<ul><li>Experience with UX best practices - former UX Designer turned Product Manager ideally!</li><li>UX experience both from the research side to the designing and illustration side</li></ul>•Proven track record of delivering complex, high-impact products from concept to launch.•Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.•Excellent communication and stakeholder management skills.•Experience working with cross-functional teams in a fast-paced, agile environment.•Familiarity with GenAI technologies and their applications is a strong plus.•Experience with conducting user research and analyzing data•Knowledge of Agile methodologies•Bachelor’s Degree, master’s degree is a plus DescriptionThis FINTECH organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization. This group brings together foundational strategic technology capabilities in digital workplace. It connects business priorities with product roadmaps and drives product management standards across the Digital Workplace organization. This role is ideal for a visionary product leader who thrives at the intersection of innovation, data, and cross-functional collaboration. You will be responsible for shaping the strategic roadmap, driving execution, and delivering measurable value to both internal stakeholders and external users. Key Responsibilities•Drive Execution of Strategic Initiatives: Lead the end-to-end execution of high-impact projects in the GenAI product space, ensuring alignment with business goals and timely delivery.•Develop and Communicate Product Roadmaps: Define and maintain a clear, strategic product roadmap that aligns with company objectives and communicates value to stakeholders at all levels.•Enhance Product Adoption: Collaborate with internal teams (e.g., marketing, sales, customer success) and external partners to develop and refine data-driven strategies that boost product adoption and improve colleague satisfaction.•Analyze and Define Vision: Leverage product performance metrics, customer feedback, and market trends to inform product strategy and define a compelling long-term vision.•Influence Product Decisions: Review and synthesize requirements from business partners to shape product features and prioritize development efforts.•Cross-Functional Collaboration: Partner closely with engineering, design, data science, and other teams to define clear goals, set success criteria, and ensure seamless execution of product initiatives. Desired Skills•7+ years of product management experience, preferably in AI, SaaS, or enterprise software.•Proven track record of delivering complex, high-impact products from concept to launch.•Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.•Excellent communication and stakeholder management skills.•Experience working with cross-functional teams in a fast-paced, agile environment.•Familiarity with GenAI technologies and their applications is a strong plus.•Experience with conducting user research and analyzing data•Knowledge of Agile methodologies•Bachelor’s Degree, master’s degree is a plus Additional Skills &amp; QualificationsStrong experience working with a team that is co-located geographically. Experience LevelExpert Level

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Senior Digital Product Manager

Job Description• Support internal and external customers with inquiries and complaints regarding financial products and services.• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.• Perform complex administrative and customer support tasks.• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.• Respond independently to complaints escalated at the highest level.• Interact with internal and external customers to resolve their issues.• Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team Skillscomplaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite Additional Skills &amp; QualificationsStrong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day)Ability to communicate effectively through writing and emails.Ability to follow Policy + Procedures to execute tasks repetitively.Pipeline and time management - work on different complaints in different statuses while meeting deadlines.Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.

Senior Escalations Case Worker

Job Description• Support internal and external customers with inquiries and complaints regarding financial products and services.• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.• Perform complex administrative and customer support tasks.• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.• Respond independently to complaints escalated at the highest level.• Interact with internal and external customers to resolve their issues.• Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team Skillscomplaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite Additional Skills &amp; QualificationsStrong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day)Ability to communicate effectively through writing and emails.Ability to follow Policy + Procedures to execute tasks repetitively.Pipeline and time management - work on different complaints in different statuses while meeting deadlines.Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.

Senior Escalations RepresentativeHybrid- West Des Moines, IA Technical<ul><li>Financial Services</li><li>Banking</li><li>Customer Service</li><li>Account Support</li><li>Case Handling</li><li>Complaints</li><li>Escalations</li></ul>DescriptionOur Financial Services client is hiring Senior Escalation Representatives. Team members will be working in the complaints department, regarding escalated complaints for anything within the bank. A complaint will come in to this area and will be handled by a separate intake team, who collects information regarding the complaint. These complaints then move into a work queue. Senior Escalations Representatives will then take control of complaints and follow up with solutions until completion. The Senior Escalations Representative will handle complaints related to credit card, checking account and business complaints. Duties<ul><li>Research and resolve complaints.</li><li>Work with other business units within the context of the complaint. </li><li>Use best judgement to put complaints on hold and return with additional information.</li><li>Follow up and keep customer up to date for extended resolutions.</li><li>Typical case load is 5 to 10 at one time. </li><li>Works with web-based tools to document, track and resolve complaints.</li><li>Support internal and external customers with inquiries and complaints regarding financial products and services.</li><li>Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.</li><li>Perform complex administrative and customer support tasks.</li><li>Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.</li><li>Respond independently to complaints escalated at the highest level.</li><li> Interact with internal and external customers to resolve their issues.</li><li>Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team</li></ul>Shift &amp; Schedule<ul><li>1st shift core hours</li><li>Monday-Friday</li><li>No weekends</li><li>Federal Holidays off</li></ul>Work Environment<ul><li>Commute to office 2-3 times per week.</li><li>Work from home 2-3 times per week.</li><li>Office/Call Center</li><li>Escalations/Complaints</li></ul>Interviews &amp; Start Date<ul><li>2-step Interview Process</li><li>1st round virtual</li><li>2nd round in-person, onsite</li><li>June 23-June 27</li><li>Start Date: July 14th</li></ul>

Senior Escalations Representative

Overview:Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion. This specific area is handling complaints related to credit card, checking account, and business complaints. Typical Day:Team member reviews complaints and handles appropriately. They will talk to the customer, research the complaint, resolve the complaint, and work with other business units within the company in the context of the complaint. They may have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. The typical case load is 5 to 10 at one time. They will work with a web-based tool to document, track and resolve complaints. Job Description:<ul><li>Support internal and external customers with inquiries and complaints regarding financial products and services.</li><li>Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.</li><li>Perform complex administrative and customer support tasks.</li><li>Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.</li><li>Respond independently to complaints escalated at the highest level.</li><li>Interact with internal and external customers to resolve their issues.</li></ul> Qualifications:<ul><li>4+ years of complex customer service experience in a bank or financial institution.</li><li>Professional communication skills with the ability to de-escalate customers over the phone (expect 5+ high-level escalation calls per day).</li><li>Strong tenure and clear career progression.</li><li>Ability to communicate effectively through writing and emails.</li><li>Demonstrated problem-solving skills in a professional setting.</li><li>Ability to follow policy and procedures to execute tasks repetitively.</li><li>Pipeline and time management - work on different complaints in different statuses while meeting deadlines.</li><li>Tech Savvy - will toggle between various systems and screens and will also be working from home part of the time. It is essential that individuals can set up their equipment and effectively navigate through technology.</li></ul>

DescriptionTeam members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion. This specific area is handling complaints related to credit card, checking account and business complaints. Typical Day:Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints. JOB DESCRIPTION:• Support internal and external customers with inquiries and complaints regarding financial products and services.• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.• Perform complex administrative and customer support tasks.• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.• Respond independently to complaints escalated at the highest level.• Interact with internal and external customers to resolve their issues.• Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team #centralpriority25

DescriptionTeam members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a seperate intake team who will then do the intial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion. This specific area is handling complaints related to credit card, checking account and business complaints. Typical Day:Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints. • Support internal and external customers with inquiries and complaints regarding financial products and services.• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.• Perform complex administrative and customer support tasks.• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.• Respond independently to complaints escalated at the highest level.• Interact with internal and external customers to resolve their issues.• Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team Additional Skills &amp; QualificationsStrong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day).Ability to communicate effectively through writing and emails.Ability to follow Policy + Procedures to execute tasks repetitively.Pipeline and time management - work on different complaints in different statuses while meeting deadlines.Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.

Job Description• Support internal and external customers with inquiries and complaints regarding financial products and services.• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.• Perform complex administrative and customer support tasks.• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.• Respond independently to complaints escalated at the highest level.• Interact with internal and external customers to resolve their issues.• Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team Skillscomplaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite Additional Skills &amp; QualificationsDesired SkillsStrong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day)Ability to communicate effectively through writing and emails.Ability to follow Policy + Procedures to execute tasks repetitively.Pipeline and time management - work on different complaints in different statuses while meeting deadlines.Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.

DescriptionTeam members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion. This specific area is handling complaints related to credit card, checking account and business complaints. Typical Day:Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints. JOB DESCRIPTION: • Support internal and external customers with inquiries and complaints regarding financial products and services.• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.• Perform complex administrative and customer support tasks.• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.• Respond independently to complaints escalated at the highest level.• Interact with internal and external customers to resolve their issues.• Interact with the immediate Escalations team to oversee day to day activities of the support Escalations TeamSkillscomplaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suiteTop Skills Detailscomplaint handling, complaint resolution, escalation callsAdditional Skills &amp; QualificationsDesired SkillsStrong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day)Ability to communicate effectively through writing and emails.Ability to follow Policy + Procedures to execute tasks repetitively.Pipeline and time management - work on different complaints in different statuses while meeting deadlines.Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology. Experience LevelIntermediate Level Onsite in Des Moines, IA

DescriptionTeam members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion. This specific area is handling complaints related to credit card, checking account and business complaints. Typical Day:Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints. JOB DESCRIPTION: • Support internal and external customers with inquiries and complaints regarding financial products and services.• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.• Perform complex administrative and customer support tasks.• Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.• Respond independently to complaints escalated at the highest level.• Interact with internal and external customers to resolve their issues.• Interact with the immediate Escalations team to oversee day to day activities of the support Escalations TeamSkillscomplaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suiteTop Skills Detailscomplaint handling, complaint resolution, escalation callsAdditional Skills &amp; QualificationsDesired SkillsStrong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day)Ability to communicate effectively through writing and emails.Ability to follow Policy + Procedures to execute tasks repetitively.Pipeline and time management - work on different complaints in different statuses while meeting deadlines.Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology. Experience LevelIntermediate Level Onsite in Chandler, AZ

W2 ONLY, No C2CMust live in Chicagoland and go onsite 1x/week!Contract Position, hourly W2 $70-75/hr The contract will be written through the end of 2025, with the option and high likelihood to be extended into 2026. Top Skill Details• 8+ years’ enterprise Project Management experience in a formal PMO• Must have experience managing highly complex, visible, multi-million dollar technology projects. Should have experience working with legacy technologies and applications.• Excellent project financial and reporting skills - must include tracking actuals, accruals, and capitalization Location:Preferred: Local to Chicagoland. Must have the ability to be onsite 1x per week DescriptionProject Managers will be part of the PMO directly supporting Technology and Business teams as drive projects to modernize tech, enhance apps, and complete new integrations. PMs play a key role in managing third party delivery partners, proactively identifying risks, managing project financials, stakeholder communication, and all project status updates, documentation, and enforcement of PMO processes and best practices. Developing detailed project plans, including budget, timeline, and resources. Working with various teams and application owners to manage test strategy, change management, and overall project delivery. Proactively identifying, tracking and remediating project risks. Managing stakeholder communication through status reports and executive summaries. Accurate and timely updates to project financials in PPM tool - includes accruals, actuals, variance reports, capitalization, etc. Essential Duties &amp; Responsibilities• Leads the Project Management functions and activities. • Leads projects with identifying issues and risks and ensuring the issues and risk are resolved in a timely manner. • Provides leadership and mentoring on project management best practices (including scope, time, cost, communications and risk management) for team members. Ensures that the responsibilities, authorities, and accountability of all project staff are defined and understood. • Identifies cross-organizational barriers that impact multiple projects or programs and ensures these barriers are removed. Works with senior management across Information Technology and the business area(s) to accomplish this. • Consults with IT and Business Leaders to review initial investment initiatives to determine goals, time frame, funding limitations, procedures for accomplishing a project, estimated staffing requirements, and allotment of resources. Ensures the accuracy and timeliness of project financials. • Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction. • Sets direction for project management practices, processes and procedures. Ensures consistency of project management practices across Projects. Skills, Knowledge and Abilities • In depth technical knowledge of project management practices and processes. • Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment. • Leadership and management skills demonstrating integrity and professionalism. • Ability to drive results by identifying and resolving problems within scope of responsibility. • Knowledge of the insurance industry, its products and services (preferred, not required) • Knowledge of Microsoft Office Suite and other business-related software. Additional Skills &amp; QualificationsMust have excellent communication skills and ability to be assertive with internal stakeholders and third party vendors. Should possess experience that allows PM to get into the weeds of the project while also understanding impact and big picture within portfolio.

Senior IT Project Manager

Description
					The Mortgage Fulfillment Underwriter ensures that the assets reviewed meet all applicable investor guidelines, through a complete knowledge of requirements and regulations. As the Underwriter, you will be held accountable for quality and accuracy of decisions.
 
The Underwriter will:
 
•	Decisions full range of mortgage loans, preferably including FHA loans
•	Review all mortgage applications and documentation for accuracy and completeness
•	Work with clients to prepare mortgage applications and related documentation as needed, help resolve any outstanding issues
•	Work with compliance officers to ensure Federal, State, and local compliance of all mortgage and loan materials
•	Approve or deny mortgages on a timely basis
•	Perform other related duties as required and assigned
•	Demonstrate behaviors which are aligned with the organization’s desired culture and values




Schedule M-F 8:00- 5:00 PM with 30 Min Lunch.
					Skills
					mortgage industry, mortgage, Underwriting, de underwriter, Credit Review, communication and people skills
					Top Skills Details
					mortgage industry,mortgage,Underwriting,de underwriter,Credit Review
					Additional Skills &amp; Qualifications
					•High School Diploma
 •	Solid knowledge of mortgage underwriting and of basic automated underwriting systems
•	Proficiency with basic automated underwriting systems
•	Knowledge of mortgage laws and regulations required, including Home Mortgage Disclosure Act
•	Knowledge of state and federal agency mortgage loan guidelines and regulations helpful
					Experience Level
					Expert Level

Senior Mortgage Underwriter

Description Top Skills&#39; Details:Will have some remote opportunity, but need to be onsite for specific needs in the SIPR environment.• ITIL Based problem management skills to work a ticket or process• Knowledge of CCNA quality with Route/Switch and Cisco troubleshooting• Previous experience working in a classified SIPR environment• Self-starter/Go-getter. Want someone looking for self growth Support 24/7 network performance monitoring, incident detection, network security functions and problem resolution. Analyze, plan, and propose network solutions to meet the as-is environment’s bandwidth needs; scale appropriately in the event of a surge. Provide reach-back support at common and non-standard locations. Implement operational design standards and establishes appropriate network interfaces that best fulfill interoperability and efficient routing requirements. Provide troubleshooting to enable network fix actions and escalation via documented ticketing processes. Plan, coordinate, and manage analog- and IP-based voice services; modernize existing connections to Ethernet-based (public or private) transport to increase service performance as required. Provide worldwide access using technologies and support of zero-trust environments. Coordinate with the USACE team for DAR-related processing/actions for Government-provided services such as Iridium, DoDIN, SIPRNet, BGAN, INMARSAT, Short Burst Data, DSN, VSAT Bandwidth, etcSkillsitil, ccna, routers and switches, Router, Firewall, Cisco routers, Cisco switches, Troubleshooting, Switches, Lan, Wan, osi model, routing protocol, Bgp, ospf, routing, routing and switching, TACLANE, Data center, Infrastructure, Network engineering, Vpn, Network architectureTop Skills Detailsitil,ccna,routers and switches,Router,Firewall,Cisco routers,Cisco switches,Troubleshooting,Switches,Lan,Wan,osi model,routing protocol,Bgp,ospf,routing,routing and switchingAdditional Skills &amp; QualificationsCandidate must have an Active Secret Clearance, CCNA, and Security+ Certification o  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: §  Medical, dental &amp; vision §  Critical Illness, Accident, and Hospital §  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available §  Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) §  Short and long-term disability §  Health Spending Account (HSA) §  Transportation benefits §  Employee Assistance Program §  Time Off/Leave (PTO, Vacation or Sick Leave) Experience LevelExpert Level

Senior Network Administrator

DescriptionExperience with servicing security and life safety systems. Preferably 4-5 years experience installing/troubleshooting/servicing fire alarms, access controls and CCTV. Experience with brand name panels are preferable such as Kantech, Software House, Lenel, Fire Lite, Silent Knight , Notifier etcSkillsInstallation, Cctv, Cable, Alarm installation, Install, Alarms, Cat6, CablingTop Skills DetailsInstallation,Cctv,Cable,Alarm installationExperience LevelExpert Level

Senior Service Technician

DescriptionCome join VectorUSA’s growing technical team as a Systems Engineer. You will be provided the opportunity to expand your knowledge outside of our current area of expertise, to provide support for the entire data center; cloud based and physical. You will be responsible for helping VectorUSA and our customers design, build, and maintain systems that support their business operations. You will gain experience and proficiency in managing data center environments to ensure the stability of diverse client infrastructure. A successful candidate will be self-disciplined, highly motivated to learn new technologies, work well on individual tasks in a team environment, and be able to work well and communicate clearly with both technical and non-technical personnel in high-stress situations. Must have a certification in any of the following:MS 900, MS100 or MS101 certification a requiredAzure 900 or Azure 104 certification a required The Skills You Will Gain:Experience maintaining, engineering, and architecting cutting-edge, dynamic solutionsThe opportunity to learn and collaborate with an advanced team of solution architects and pre-sales engineers along with technical delivery architects &amp; engineersLearn the major product lines that VectorUSA offers and how that technology performs for customersExperience and professional level certifications with top manufacturing partnersBuild credibility and strengthen relationships with manufacturer partner teamsGain insights into industry, technology, and customer trends How Far You Can Go:Opportunity to become a solutions engineer and/or if desired take on leadership roles &amp; responsibilities within a fast-growing organization. What Your Typical Day Will Be:You will provide multi-technology consulting services to clients to analyze and provide strategies and solutions on all aspects of data center systems, infrastructure and related technology components.Diagnosing and correcting technical problems with Virtual environments up to and including; Operating Systems, Hardware, Storage Systems, Disaster Recovery systems, Orchestration, and basic LAN technologies.Provision virtual machines as necessary, allocate resources, perform capacity planning, and monitor both network and systems usageAbility to document all work actions as required by VectorUSA and clients in accordance with standard policies and proceduresWork with VectorUSA, client and third-party technical and service teams to maintain, troubleshoot and remediate technical issuesPerform basic systems testing and operational tasks for a wide variety of systemsSupport multiple technical systems in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day, night and weekend hours What You Bring to The Table:Experience performing installation, maintenance, troubleshooting and error correction in virtual environments.Experience working with Virtualization Platforms such as VMware and Microsoft Hyper V.Working knowledge of general client and server operating systems and back-office applications, including but not limited to the Microsoft Windows Operating System (multiple versions), Microsoft Office, Microsoft Excel, Microsoft Outlook, etc.Strong communication skills in the English language, with the ability to communicate clearly with both technical and non-technical personnel in high-stress situations. Previous client facing support/experience preferred.Ability to work in a self-directed manner on multiple tasks or projects, with excellent organizational and time-management skills.High level of professionalism, particularly working with and assisting clients with technical questions and issues.Ability to produce and maintain documentation of information security systems using a variety of tools (i.e. Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft SharePoint, etc.)MS 900, MS100 or MS101 certification a requiredAzure 900 or Azure 104 certification a requiredMust meet all requirements to obtain a Federal Transportation Workers Identification Card (TWIC) Preferred Experience:Knowledge of VMware applicationsWorking knowledge of IP internetworking, Storage technologies, operating systemsManufacturer certifications for technical knowledge and product-specific skills.Certification and/or experience working in an ITIL or IT Service Management environment preferred.Linux certification and working knowledge of RH a plus.Physical Requirements Work is performed while standing, sitting and/or walkingPhysical Requirements: Climbing (ladders); crouching; walking; balancing; crawling; pushing; stooping; reaching; pulling; kneeling; standing; lifting; grasping; hearing; repetitive motions; exerting up to 100 pounds of force occasionally, up to 75 pounds of force frequentlySkillsVmware, storage area network, Windows, Systems engineering Additional Skills &amp; QualificationsNeed people who have led projects, not participated in (try sourcing Lead.) Screening questions: Have you ever built a datacenter, a complete full stack storage, networking, fiber channel zoning, data stores. 104 servers / 3 diff segments, all VMware, with 0 downtime and sensitive applications. Need to know Microsoft stack and storage networking. Not one build but many. Need the expert. Tell me the difference between high availability and fault tolerance. – VMware. In layman&#39;s terms, tell me how it works.Experience LevelExpert Level

Senior Systems Engineer

DescriptionHybrid in Newark, NJ Business Systems Analyst - Fixed Income Asset Management Job Description:	Key Responsibilities:• Collaborate with portfolio managers, analysts, and other stakeholders to gather, analyze, and document business requirements.• Translate business requirements into technical specifications for the development team.• Support the implementation of fixed income front office systems and tools, ensuring alignment with business needs.• Participate in user acceptance testing (UAT) and ensure solutions meet business expectations.• Develop and maintain project documentation, including functional specifications, use cases, and process flows.• Work with project manager and cross-functional teams to manage project timelines and deliverables, ensuring that project objectives are met on time and within scope. SkillsBusiness analysis, SQL, Agile, Requirements gathering, Requirement gathering, Excel, Fixed Income Asset Management, Python

Senior Technical Business Analyst (Fixed Income Experience Required)

Hybrid: 3 days onsite in Alpharetta, GA (Tuesday, Wednesday &amp; Thursday) - 2 days remoteDuration: 18 month w2 contract Top Skills:1. 5+ years of experience in UX writing, being embedded into a product team, working in agile2. B2B and B2C Experience working on projects for internal and external audiences **All candidates must have a portfolio or 2+ case studies to be reviewed/submitted**Elevated communication is a must - they will be interacting with a presenting to executives often. DescriptionAs a member of the Human Centered Design Team, this individual is responsible for developing and refining content strategies that align with user needs and business goals. In addition, the develop and draft marketing and instructional copy for the digital experience of an exciting new direct to consumer suite of products. Ensures that copy is consistent with overall strategic goals of the organization and the appropriate business unit. Will be embedded day to day alongside UX designers in our agile development teams, working quickly within Figma and across multiple teams for review and coordination. We’re looking for a dynamic, passionate, UX Content Strategist and Writer who wants the opportunity to tell great stories for one of the most respected, purpose-driven brands in the world—Prudential. The best candidate will have the ability and desire to take complicated financial services content and translate it into simple, concise, compelling copy that inspires consumer audiences to take action. This position will be part of the Human Centered Design Team with a specific focus on our business lines, supporting their go-to-market efforts for a new direct-to-consumer line of products. As such this UX Content Writer must possess the ability to drive and work independently, collaborate with creative and business partners to concept and execute, yet understand how to take creative direction with humility. Mandatories•	Writing Microcopy. Craft clear and concise text for interface elements to guide users effectively. •	Demonstrated experience writing in multiple tones•	Ability to write across multiple lines of business for various projects simultaneously•	A portfolio with demonstrated expertise writing D2C sales copy•	This role is embedded within the CX Design team and collaborates heavily with multiple disciplines to make recommendations based on business needs and with best UX practices in mind.•	An understanding of mobile UX copy. This role with collaborate heavily with the UX writing team and the ideal candidate will need to make recommendations to help marketing and UX messaging sync for maximum impact Responsibilities•	Develop and refine content strategies that align with user needs and business goals.Brainstorm, strategize, and create content that promotes products and services•	Write clear, concise, and user-centric copy for various digital platforms. Consult with cross-functional team members and creative leaders to create great copy•	Collaborate with UX/UI designers to create wireframes and prototypes.•	Conduct user research and testing to inform content decisions.•	Ensure creative material is well-researched, effective and consistent with goals and brand standards•	Ensure all content is consistent with brand guidelines and tone of voice.•	Edit and proofread content to ensure accuracy and clarity. Additional Skills &amp; Qualifications•	Bachelor&#39;s degree in English, Communications, Journalism, or a related field.7+ years Content strategy, UX writing and copywriting experience. •	Strong portfolio showcasing writing samples and content strategies.•	Excellent verbal and written communication skills.•	Demonstrated conceptual ability in digital and offline channels•	Ability to differentiate between an idea and an execution•	Proficiency in Microsoft Office suite•	Proficiency in FIGMA and MIRO•	2+ years UX experience •	Ability to create and adhere to copy styles/standards•	Detail oriented, sound writing/editorial judgment•	Clear, concise, and confident verbal communication skills•	Intellectual curiosity and a team-oriented, collaborative spiritExperience LevelIntermediate Level

Senior UX Content Strategist

Hybrid: 3 days onsite in Alpharetta, GA (Tuesday, Wednesday &amp; Thursday) - 2 days remote Duration: 18 month w2 contract Top Skills:<ul><li>6+ years working in product design, UX, UI or HCI related fields</li><li>B2B experience and/or B2C</li><li>Have to be able to self-lead and prioritize</li><li>Proven ability to create large products on their own</li><li>A.I. experience is a huge plus! </li></ul>Design Tools:<ul><li>Figma experience</li><li>Adobe XD experience - older products designed in this </li></ul>Product Designer (UX)As the world works and lives faster, we are leading the way. Our solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: About the team:The UX team operates with a vision to enable developers to access a full suite of financial capabilities and build their applications through low to no-code experiences. We have a fast-paced and fun group that believes strongly in customer-centricity and setting a high bar for everything we ship.   About the role: Our team is looking for a Sr. UX Product Designer to help design the future of banking experiences for millions of consumers. This is a sr-level position within our new design group, focusing on a mix of building embedded banking experiences from scratch, redesigning existing SaaS banking products, and contributing to an design system. You will help shape the design culture and work hand in hand with product, engineering, and others to launch high quality products to our clients and their customers.    What you will be doing:<ul><li>Leverage customer insights to collaboratively define product requirements with cross-functional partners, shaping end-to-end product experiences across a spectrum of developer, mobile, and SaaS products </li><li>You&#39;ll play a key role in crafting exceptional user experiences not only through design but also leading workshops, sprints and planning processes </li><li>Working closely with product and engineering throughout the product life cycle, from initial planning to final designs and launch, you&#39;ll be instrumental in bringing visions to reality</li><li>Additionally, this role extends to contributing to a new design system applicable across a diverse suite of financial software products </li><li>Beyond the specific tasks, your contribution involves participating in a cultural shift towards a design-forward environment.   </li></ul> What you will need:<ul><li>6+ years working in product design, UX, UI or HCI related fields</li><li>Experience designing for multiple operating systems (iOS, Android, Desktop and Mobile Web)</li><li>Excited to work in a fast-paced, highly collaborative startup environment </li><li>Ability to articulate design rationale across a range of fidelities, and build influence across cross functional teams</li><li>Highly proficient in design and prototyping tools, especially figma</li><li>Strong foundational understanding of design principles and usability best practices</li></ul> Top Skills DetailsUx design,User experience,Product design,Ui design,Wireframe,Figma,accessibility,user testing,ux research,Miro Experience LevelExpert Level

Senior UX Product Designer

Hybrid: 3 days onsite in Alpharetta, GA (Tuesday, Wednesday &amp; Thursday) - 2 days remoteDuration: 18 month w2 contract Top Skills&#39; Details1) Experience creating stories and packaging information from UX Research.2) Experience within the Enterprise Level, ideally with AI or GenAI products/tools.3) Experience working with and leading team members and owning the strategic direction of the research. DescriptionWe are looking for a creative and inquisitive UX Researcher who is deeply interested in understanding customer needs, wants, habits, and frustrations. In this role you will be responsible for leading research efforts aimed at uncovering user pain points and identifying opportunities to enhance digital experiences for our colleagues. If you are perpetually curious, enjoy making a positive impact on others, and have experience in UX research, we would love to have you join our team. You will collaborate with product managers, developers, and other UX professionals to better serve our colleague customers and drive strategic decisions. Key Responsibilities:<ul><li>Proven ability to lead end-to-end UX research processes, from recruiting participants to data collection and analysis.</li><li>Strong communication skills, both in public speaking and private settings, to effectively interact with users and customers.</li><li>ExperiencKey Responsibilities:e conducting both qualitative and quantitative research methods.</li><li>Ability to gather and translate complex research findings into actionable insights. </li><li>Proficiency in evaluating and reporting research findings with an understanding of descriptive and basic inferential statistics.</li><li>Familiarity with other UX disciplines, including documenting user journeys, creating low-fidelity wireframes, and illustrating ideas through rough sketches.</li><li>Experience facilitating remote research and applying Design Thinking practices.</li><li>Proficiency with tools such as Qualtrics and other UX research tools.</li><li>Bachelor’s degree in User Experience, Human Factors, Applied or Cognitive Psychology, Computer Science, Human-Computer Interaction, Intuitive Design, or a related field.</li><li>Demonstrated skills necessary for success in the role, with evidence of happiness and success in previous positions.</li></ul>SkillsUx research, User research, User experience research, Design, Ux design, Quantitative research, A/b testing, qualitative research, user experience, usability testing, usability research, ux, usability, research &amp; development, presentation skills, human factors, qualitative and quantitative research, user experience design, agile, product design Additional Skills &amp; QualificationsIdeally: someone who has experience creating presentations for and engaging with Executive level leaders (CTO/CIO) and providing strategic direction for UX research as it relates to Artificial Intelligence (AI) and Generative AI (GenAI). Experience LevelExpert Level

Senior UX Researcher

Overview: One of our top clients is looking to add a Service Advisor to their team to assist in checking in customers, working with numerous departments to gain updates on services, and upsell products/services. This position does offer a competitive base salary as well as a strong commission and bonus structure! Additional Responsibilities Include: <ul><li>Greeting customers and directing them to an available technician</li><li>Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs</li><li>Answering customer questions about service outcomes and consulting with technicians when necessary</li><li>Informing customers about potential cost savings and warranty protections</li><li>Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in</li><li>Overseeing and managing the service center’s scheduling and workflow</li><li>Informing customers of changes in service or when their vehicle is ready to be picked up</li><li>Remain at or surpass standards.</li><li>Meet all metrics and standards that management sets.</li><li>Process all documentation to related parties as needed.</li><li>Complete trainings as required by management.</li></ul>Skills &amp; Qualifications: <ul><li>Service Administration</li><li>Customer Service</li><li>Administrative Support</li><li>Upselling</li><li>Collaboration </li></ul>

Service Advisor

DescriptionWe are seeking a skilled Service &amp; Installation Technician for a 6-month contract-to-hire opportunity. The ideal candidate will have hands-on experience with access control systems, fire alarms, CCTV, and burglar alarms. This role involves field work, including installation, service, and troubleshooting of security and life safety systems. SkillsAccess control, Cctv, Security, Install, Fire alarm, Alarms, network Experience LevelExpert Level

Service And Installation Technician

Job DescriptionThe overall objective of this position is to perform the account maintenance billing reconciliation reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration cash control operations and assignment of medical record numbers to generate and distribute contracts and member I.D. cards to provide facilities support and to enter documents into the workflow imaging system. ACCOUNTABILITIES: Identifying researching and reconciling billing payments amounts to ensure accurate eligibility determination payment revenue and membership records. Setting up and maintaining member data including but not limited to processing enrollments corrections retroactivity adjustments and terminations. Supporting eligibility inquiries. Ensuring bills are correct and mailed timely. Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems. Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting. Resolving payment discrepancies and delinquencies. Identifying coding batching scanning and indexing documents for imaging. Providing office services support including but not limited to picking up sorting and delivering mail filing and retrieving documents ordering and distributing office supplies performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance. Working with internal and external customers and vendors to resolve any issues related to support services activities. Collecting and monitoring productivity and customer service quality measures. Participating team-based projects and contributing to customer service and operations improvements initiatives. Assisting with training as required. Facilitating communications across all lines of business and with other Kaiser Permanente departments. Participating in purchasers performance evaluations and performance target setting activities. Perform other duties as they are assigned. REQUIREMENTS: Minimum of 2 year&#39;s experience in accounting finance or related field preferred. Proficiency in math data entry typing spelling and grammar for which tests are required. Demonstrated ability to work in a team-based environment. Successful customer service track record. Ability to diagnose analyze and solve a variety of quantitative and qualitative problems. Ability to communicate clearly and professionally. Computer experience preferably in a PC windows based environment. Willing to learn new tasks and adapt to new business requirements. Excellent conflict resolution and decision making capabilities. Ability to work productively at multiple tasks. Ability to adapt to change and be flexible in shifting priorities Dates: Starting 7/21 Assignment length: 9 Months to start. Shift: 8am-5pm PST may vary slightly upon completing training!!!

Service Center Representative

We are hiring across San Diego, California for a Service Center Representative onsite role!!! The overall objective of this position is to perform the account maintenance billing reconciliation reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration cash control operations and assignment of medical record numbers to generate and distribute contracts and member I.D. cards to provide facilities support and to enter documents into the workflow imaging system. ACCOUNTABILITIES: Identifying researching and reconciling billing payments amounts to ensure accurate eligibility determination payment revenue and membership records. Setting up and maintaining member data including but not limited to processing enrollments corrections retroactivity adjustments and terminations. Supporting eligibility inquiries. Ensuring bills are correct and mailed timely. Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems. Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting. Resolving payment discrepancies and delinquencies. Identifying coding batching scanning and indexing documents for imaging. Providing office services support including but not limited to picking up sorting and delivering mail filing and retrieving documents ordering and distributing office supplies performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance. Working with internal and external customers and vendors to resolve any issues related to support services activities. Collecting and monitoring productivity and customer service quality measures. Participating team-based projects and contributing to customer service and operations improvements initiatives. Assisting with training as required. Facilitating communications across all lines of business. Participating in purchasers performance evaluations and performance target setting activities. Perform other duties as they are assigned. REQUIREMENTS: Minimum of 2 years experience in accounting finance or related field preferred. Proficiency in math data entry typing spelling and grammar for which tests are required. Demonstrated ability to work in a team-based environment. Successful customer service track record. Ability to diagnose analyze and solve a variety of quantitative and qualitative problems. Ability to communicate clearly and professionally. Computer experience preferably in a PC windows based environment. Willing to learn new tasks and adapt to new business requirements. Excellent conflict resolution and decision making capabilities. Ability to work productively at multiple tasks. Ability to adapt to change and be flexible in shifting priorities Location: Rio San Diego - 8954 Rio San Diego Drive 3rd floor San Diego CA 92108 Possibility for remote once all training and QA scores are at Operations Standard and approved by the Operations Manager. NO Time off during training or first 90 days No time off during holidays federal holidays exception. Shift: 8am-5pm PST may vary slightly upon completing trainingExperience LevelExpert Level

Description
					This person will be taking calls from clients regarding service appointments and scheduling the techs to go out at certain times.
Very straight forward role, must be in office 5 days a week. Monday - Friday from 8am - 5pm in Wall Township.
					Skills
					Customer service, email, microsoft office, scheduling coordinating, administrative skills, Project coordination, Organizational and leadership skills
					Top Skills Details
					Customer service,email,microsoft office,scheduling coordinating,administrative skills
					Additional Skills &amp; Qualifications
					eam player- good attitude, proactive, can communicate with a team.
					Experience Level
					Intermediate Level

Service Coordinator

Description• Customer contact for jobs, relative to estimating and delivery.• Responsible for initial checking in and scheduling of rush jobs on to computer system.• Schedule, track, and coordinate repair processes among departments to ensure timely completion of jobs and customer satisfaction.• Assist in maintaining correct branch physical inventory.• Keep work area neat and clean as directed by supervisor.• Assist as assigned with special projects and other duties.• Confer with Shop Foreman, Customer Service Representative, and Manager on matters deemed appropriate.• Assist in serving walk-in customers, pull orders, and load customer product.• Assist in purchasing of all shop equipment and supplies. (such as paint, rewind, bolts, materials, etc.)• Provide support to customers when necessary, within Inside Sales area.• Attend company- or vendor/manufacturing-sponsored training seminars to improve product knowledge and/or job skills. Skills and Abilities:• Ability to work well with others under pressure and in a team situation.• Excellent customer skills.• Coordinating and assisting in project work as directed by Branch Manager.Skillsoperations management, leadership communication, technical skills, mechanically inclined, inventory tracking, purchasing, customer support Additional Skills &amp; QualificationsQualifications: • Minimum level of education: high school diploma.• Preferred: Technical school training.• Computer literacy.• Warehousing.

Description: This dispatcher will be responsible for scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. This dispatcher will be working for a nationwide known security company. The environment will be upbeat as the business is always busy. In their down time may help support warehouse and/or other office functions. Schedule: Monday - Friday This is an onsite role, full time, 40 hours a week. Typical core business hours, 8 am to 5 pm. Essential Duties and Responsibilities: - Schedule appointments, dispatch technicians for service and installations.- Responsible for creating work orders, providing status to customer and following up with technicians.- Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.- Complete contract paperwork and QC paperwork.- Schedule sub-contractor work.- Maintain appointment schedules.- Order material and equipment.- Receive material/equipment and issue material and equipment to technicians.- Complete daily reports.- Assist in coordinating activities such as scheduling, customer notification and equipment procurement.- Conduct physical inventory.- Act as a liaison between Sales, Project Managers and technicians. Experience/Requirements: - Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred- Proficient in Microsoft Office (Word, Excel &amp; PowerPoint)

Description: This dispatcher will be responsible for scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. This dispatcher will be working for a nationwide known security company. The environment will be upbeat as the business is always busy. In their down time may help support warehouse and/or other office functions. Schedule: Monday - Friday This is an onsite role, full time, 40 hours a week. Typical core business hours, 8 am to 5 pm. Essential Duties and Responsibilities: - Schedule appointments, dispatch technicians for service and installations.- Responsible for creating work orders, providing status to customer and following up with technicians.- Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.- Complete contract paperwork and QC paperwork.- Schedule sub-contractor work.- Maintain appointment schedules.- Order material and equipment.- Receive material/equipment and issue material and equipment to technicians.- Complete daily reports.- Assist in coordinating activities such as scheduling, customer notification and equipment procurement.- Conduct physical inventory.- Act as a liaison between Sales, Project Managers and technicians. Experience/Requirements: - Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred- Proficient in Microsoft Office (Word, Excel &amp; PowerPoint)

DescriptionThe next generation of Commercial is here. We truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of the team, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. Experience:Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity.Responsible for creating work orders, providing status to customer and following up with technicians.Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.Complete contract paperwork and QC paperwork.Schedule sub-contractor work.Work with technicians to ensure all paperwork is completed properly within the designated time.Maintain appointment schedules.Order material and equipment.Receive material/equipment and issue material and equipment to technicians.Complete daily reports.Assist in coordinating activities such as scheduling, customer notification and equipment procurement.Conduct physical inventory.Act as a liaison between Sales, Project Managers and technicians.Other duties as assigned.SkillsCustomer service, Project coordination, Service coordinating, Dispatching, SchedulingTop Skills DetailsCustomer service,Project coordination,Service coordinating,Dispatching,SchedulingAdditional Skills &amp; QualificationsProject managementDataAdminOffice ManagerExperience LevelIntermediate Level

Service Coordinator-Jacksonville

Description
					The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

Experience:
Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity.
Responsible for creating work orders, providing status to customer and following up with technicians.
Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
Complete contract paperwork and QC paperwork.
Schedule sub-contractor work.
Work with technicians to ensure all paperwork is completed properly within the designated time.
Maintain appointment schedules.
Order material and equipment.
Receive material/equipment and issue material and equipment to technicians.
Complete daily reports.
Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
Conduct physical inventory.
Act as a liaison between Sales, Project Managers and technicians.
Other duties as assigned.
					Skills
					Customer service, Project coordination, Service coordinating, Dispatching, Scheduling
					Top Skills Details
					Customer service,Project coordination,Service coordinating,Dispatching,Scheduling
					Additional Skills &amp; Qualifications
					Project management
Data
Admin
Office Manager
					Experience Level
					Intermediate Level

Description Service Desk Technician Shift Options are: Wednesday – Sunday 2:00p – 10:30p or Thursday – Monday 2:00p– 10:30p; or This is an onsite position. The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This position is providing hardware/software/network support to the customer primarily via (but not limited to) the phone. Solving technology operational and application problems that customers face; assessing needs; troubleshooting problems to assure technical excellence and patient safety are characteristics of this position. This position functions as a central point of contact and escalation for customer needs relating to personal computers, peripherals, software, network and system needs. The Service Desk Specialist works under supervision and may be required to work various shifts to support the 7 by 24 environment Minimum Requirements:Two years of experience in a technical customer service type environment involving support or installation of software and hardware. Specific experience may be substituted for education.Education/Licenses/Certifications: A+ Certification or equivalent certifications. AA in healthcare or computer science; Bachelor&#39;s degree in computer science or related field preferred. Technical School classes (technology).Looking for a technology leader - but also willing to take regular service desk callsUnderstand the incident management process, monitor systems, manage alerts.Experience coming from an ITIL aligned organization that has a mature environmentNice to have if someone comes from a Service operations team - an analyst with monitoring systems experienceCandidate needs to be comfortable with written and verbal communication and responding quickly.

Service Desk - Weekend

Description
					The primary focus is to provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. This individual is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team members, as necessary. This position is expected to follow up with end users appropriately throughout the communication and resolution process. Candidates will support internal users as well as users within their store and retail locations.
					Skills
					Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Windows, Technical support, Ticketing system, Password reset, Application support, Microsoft office, Phone support
					Top Skills Details
					Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Active directory,Windows,Technical support,Ticketing system,Password reset,Application support,Microsoft office
					Additional Skills &amp; Qualifications
					o	Associate’s degree (pending or completed) or equivalent in Information Technology or related field from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
o	IT Support role experience is preferred.
					Experience Level
					Expert Level

Service Desk Analyst

Our client is looking to hire a helpdesk technician. This person will be providing phone support for internal users. The daily responsibilities include logging, tracking and resolving an average of 30 to 40 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call lasts approximately 7 minutes; first call resolution rate goal is 75%. The most common calls are listed below:1. Microsoft Outlook2. Microsoft Word; Both Troubleshooting and Formatting3. NetDocuments(a DMS, Document Management System, used to save / search / retrieve / share documents across the network)4. Mobile devices 1pm-10m Monday - Friday Currently a hybrid role in office Tuesdays and Wednesdays each week; however with the possibility of returning to more days in the office in the future. Top Skills&#39; Details2 years of phone support experienceExpert level Microsoft Word\Outlook troubleshooting and formattingExceptional customer service experienceCritical Thinking, Problem Solving

Description
					One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications.
 
In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user requests
• Answer calls or e-mail contacts within the required service level time frame
• Triage requests to ensure accurate transfers and escalation
• Track open tickets and monitor ticket progress and close ticket items when problems are resolved
• Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
• Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
• Identify problems for submission to problem management process
					Skills
					Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support
					Top Skills Details
					Service Desk, Help Desk, Helpdesk,Support,Troubleshooting,Customer service,Windows,Technical support,Desktop,Servicenow
					Additional Skills &amp; Qualifications
					Customer service, Strong work ethic and ability to multi task. Type above 40 words per minute, utilize https://10fastfingers.com/typing-test/english to test potential candidates.
					Experience Level
					Expert Level

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Ability to troubleshoot common Windows related issuesWorking knowledge of Active DirectoryWorking knowledge of Domain hierarchyWorking knowledge of Microsoft Windows OSTroubleshooting VPN Clients Experience:1-2 years of helpdesk / call center experience1-2 years of experience working with “help desk ticketing tools” i.e. Service Now, IvantiExperience supporting Work from Home end-usersExperience working remotely yet as a team member Non-Technical Requirements:Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.The ability to listen to the end user and understand their needs and perspectives.Sense of urgency in supporting the end user – returning the ability for them to perform their job. Shifts:Monday-Friday 7am-4pmMonday-Friday 8am-5pmMonday-Friday 9am-6pm

DescriptionThis position is more like a Tier 1.5, with 75% of calls being Tier 1 level and 25% being Tier 2. The main requirement is at least a year of help desk experience. The position is local and in-person, supporting our client as a whole, with about 15,000 employees and handling inbound calls and tickets. On average, technicians take 8-15 calls a day and touch 30-60 tickets a day, resolving issues or reassigning them to corresponding teams. Day-to-day responsibilities of the position include: password resets, application support issues, local software/printer issues, and anything that could happen on a computer. Technicians may touch up to 60 tickets a day, which can come through email or directly through the ticketing system. They also manage the cell phone environment, procure devices, and support issues with emails on phones. The main tools used are AD support, Office support, ERP system support, self-support, VPN support, and ServiceNow. Active Directory is one of their most used tools for password resets and account management. They also use groups for licensing and VP, and handle issues with emails on phones, carrier issues, and VPN support. Global Protect is the VPN they use, and ServiceNow is their ticketing system. SkillsHelp Desk, Windows, Customer Support, Active Directory, Phone support, Technical support, Ticketing system, Help desk support, Service desk, Troubleshooting, Customer service, Vpn, Servicenow, Office 365, Outlook, Application supportTop Skills DetailsHelp Desk,Windows,Customer Support,Active Directory,Phone support,Technical support,Ticketing system,Help desk support,Service desk,Troubleshooting,Customer service,VpnAdditional Skills &amp; Qualifications-Must have efficient time management and multitasking capability-Ability to identify the criticality and/or urgency of IT issues using business knowledge-Ability to work in a fast-paced environment-Pays attention to detail-Works well in a team environmentExperience LevelIntermediate Level

Service Desk Technician

<h3>Position Overview</h3>In this role, you will provide Tier 1 and Tier 2 support across various platforms, assisting end-users in troubleshooting hardware, software, and network-related issues. You will work in a fast-paced environment supporting 10,000-20,000 end users.<h3>Key Responsibilities</h3><ul><li>80-100% phone support, troubleshooting IT-related issues across Windows, Mac, and Linux environments.</li><li>Provide technical support for business applications, including HR systems, procurement tools, and various enterprise applications.</li><li>Perform network troubleshooting and backup restoration to ensure seamless system operation.</li><li>Identify and analyze hardware, software, and network-related problems, ensuring timely resolution.</li><li>Collaborate with IT departments to escalate and resolve complex issues, maintaining ownership of support tickets for thorough resolution.</li><li>Use remote access tools to troubleshoot software configurations and installations.</li><li>Install, configure, and coordinate repairs of computing devices and peripherals.</li><li>Develop and maintain Knowledge Base content, sharing technical expertise with users and colleagues.</li><li>Ensure compliance with security policies and procedures.</li><li>Document support activities in the ticketing system, ensuring accurate records of user requests.</li></ul><h3>Required Qualifications</h3><ul><li>Experience &amp; Education:<ul><li>2 years of experience with a Bachelor’s degree, OR</li><li>4 years of experience with an Associate’s degree.</li></ul></li><li>Must have certifications in A+, Network+, Microsoft, Dell, or Apple.</li><li>Strong understanding of Windows 7-10, Mac, and Linux environments.</li><li>Proficiency in troubleshooting business applications, including HR and procurement tools.</li><li>Experience working with enterprise ticketing systems.</li><li>Excellent communication and customer service skills, with the ability to interact effectively with users.</li><li>Ability to work independently and as part of a collaborative IT team.</li></ul><h3>Preferred Qualifications</h3><ul><li>Prior experience troubleshooting Oracle financial applications and enterprise email systems.</li><li>Ability to analyze and implement computing solutions across a wide range of IT environments.</li><li>Experience in developing and documenting technical procedures.</li></ul><h3>Work Environment</h3><ul><li>Hybrid schedule: 3 days on-site, 2 days remote.</li><li>Full-time schedule: 37.5 hours per week, including 3 days per week on-site for training.</li></ul>

<h4>Key Responsibilities:</h4><ul><li>Install, configure, and maintain access control and CCTV systems (IP and analog).</li><li>Perform routine service and emergency repairs on security systems.</li><li>Troubleshoot hardware and software issues related to surveillance and access control.</li><li>Read and interpret blueprints, schematics, and technical manuals.</li><li>Ensure compliance with safety and quality standards.</li><li>Provide excellent customer service and maintain detailed service records.</li></ul> <h4>Qualifications:</h4><ul><li>2+ years of experience in low-voltage systems, access control, or CCTV installation.</li><li>Familiarity with systems such as Lenel, Genetec, Pro-Watch, Milestone, Axis, Avigilon, Genetec, Hanwha, HID, Honeywell, Lenel, Milestone, and Salto.</li><li>Ability to work independently and manage multiple service calls daily.</li><li>Strong problem-solving skills and attention to detail.</li></ul><h4>Preferred Skills:</h4><ul><li>Experience with alarm systems and intrusion detection.</li><li>Knowledge of networking fundamentals (IP addressing, PoE, etc.).</li><li>Ability to lead small installation teams or mentor junior technicians.</li></ul> Additional Skills &amp; QualificationsInstallation Running jobs Blue prints Project management Experience LevelIntermediate Level

Service Technician

DescriptionThis Service Technician will need to drive their own vehicle, will need either an SUV/pickup for the first 6 months. This role is 6 month C2H.This tech will work alone on service tickets for fire systems, access control and cameras in commercial and enterprise settings. They will be assigned a schedule for the week and go to those service calls.<ul><li>Service commercial fire</li><li>Provides reliable, high quality customer support.</li><li>Performs customer instruction on system operation and functionality.</li><li>Performs system testing and signal verification.</li><li>Maintains the necessary truck stock/inventory (equipment and tools).</li><li>Performs new system installations, upgrades, and additions.</li><li>Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.</li><li>Monitors and ensures the progress and completion of assigned tasks.</li><li>Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.</li><li>Must have a strong work ethic.</li><li>Must be detail-oriented.</li><li>Must complete other projects, as assigned.</li></ul>Skillscctv, security, access, fire alarm, service, customer service, installation, install, support, alarm installation Experience LevelIntermediate Level

DescriptionThis tech will work alone on service tickets for fire systems, access control and cameras in commercial and enterprise settings. They will be assigned a schedule for the week and go to those service calls.Service commercial fireProvides reliable, high quality customer support.Performs customer instruction on system operation and functionality.Performs system testing and signal verification.Maintains the necessary truck stock/inventory (equipment and tools).Performs new system installations, upgrades, and additions.Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.Monitors and ensures the progress and completion of assigned tasks.Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.Must have a strong work ethic.Must be detail-oriented.Must complete other projects, as assigned.Qualifications - ExternalMinimum Qualifications (Education, Skills &amp; Experience):Minimum of High School Diploma/Vocational Training.Must have one or more years of experience.Must have a working knowledge of commercial intrusion systems, fire systems, CCTV, intercom and access control systems.Must have a working knowledge of local/national codes.Must be able to read drawings and pull wires accordingly.Must have a valid driver’s license and be able to clear a pre-employment drug screening. SkillsAccess control, Cctv, Service, Security, Troubleshooting, Fire alarms, Install, Installation, Alarms, Support, Cabling, Fire sprinkler Top Skills DetailsAccess control,Cctv,Service,Security,Troubleshooting,Fire alarms Additional Skills &amp; QualificationsMust obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes. Experience LevelExpert Level

Service Technician- Tampa

DescriptionLarge security integrator that can help manage your organizations risks with custom integrated solutions to help cover all your locations- inside and out. Our local teams will tailor your systems to meet the specific needs of each facility. This tech will work alone on service tickets for fire systems, access control and cameras in commercial and enterprise settings. They will be assigned a schedule for the week and go to those service calls.Service commercial fireProvides reliable, high quality customer support.Performs customer instruction on system operation and functionality.Performs system testing and signal verification.Maintains the necessary truck stock/inventory (equipment and tools).Performs new system installations, upgrades, and additions.Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.Monitors and ensures the progress and completion of assigned tasks.Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.Must have a strong work ethic.Must be detail-oriented.Must complete other projects, as assigned.Qualifications - ExternalMinimum Qualifications (Education, Skills &amp; Experience):Minimum of High School Diploma/Vocational Training.Must have one or more years of experience.Must have a working knowledge of commercial intrusion systems, fire systems, CCTV, intercom and access control systems.Must have a working knowledge of local/national codes.Must be able to read drawings and pull wires accordingly.Must have a valid driver’s license and be able to clear a pre-employment drug screening.SkillsAccess control, Cctv, Service, Security, Troubleshooting, Fire alarms, Install, Installation, Alarms, Support, Cabling, Fire sprinklerTop Skills DetailsAccess control,Cctv,Service,Security,Troubleshooting,Fire alarmsAdditional Skills &amp; QualificationsMust obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes. Requires 25% to 50% proficiency in Commercial Tier 1 product offerings.Experience LevelExpert Level

Description
					Everon is a large security integrator that can help manage your organizations risks with custom integrated solutions to help cover all your locations- inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.

This tech will work alone on service tickets for fire systems, access control and cameras in commercial and enterprise settings. They will be assigned a schedule for the week and go to those service calls.
Service commercial fire
Provides reliable, high quality customer support.
Performs customer instruction on system operation and functionality.
Performs system testing and signal verification.
Maintains the necessary truck stock/inventory (equipment and tools).
Performs new system installations, upgrades, and additions.
Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
Monitors and ensures the progress and completion of assigned tasks.
Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
Must have a strong work ethic.
Must be detail-oriented.
Must complete other projects, as assigned.
Qualifications - External
Minimum Qualifications (Education, Skills &amp; Experience):
Minimum of High School Diploma/Vocational Training.
Must have one or more years of experience.
Must have a working knowledge of commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
Must have a working knowledge of local/national codes.
Must be able to read drawings and pull wires accordingly.
Must have a valid driver’s license and be able to clear a pre-employment drug screening.
					Skills
					Access control, Cctv, Service, Security, Troubleshooting, Fire alarms, Install, Installation, Alarms, Support, Cabling, Fire sprinkler
					Top Skills Details
					Access control,Cctv,Service,Security,Troubleshooting,Fire alarms
					Additional Skills &amp; Qualifications
					Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.

Requires 25% to 50% proficiency in ADT Commercial&#39;s Tier 1 product offerings.
					Experience Level
					Expert Level

TEKsystems had a client that is in need of an ITSM Analyst to join their team and help them with their usage of the Knowledge Management module within ServiceNow. They currently have the module in use and the foundation built, but would like someone to help validate that they are utilizing it in the most effective way possible. This team is primarily focused on the processes and how the capabilities of ServiceNow map to the business challenges the users are solving for. This person will help with requirements gathering, creating user stories, and helping with user acceptance testing before passing that along to the ServiceNow development team to build. This person will need to collaborate with many people int his role, ranging from business/IT stakeholders to end users. They should be comfortable articulating the value KM is bringing to help with user buy in. This client has a solid Knowledge Base for the service center, but as they are now expanding this practice to all groups of IT, they want to be sure their processes are robust and scalable. They have had the Knowledge Management module implemented for about a year. SkillsServiceNow, ITSM, Knowledge Management, ITIL, Implementation, JavaScript Additional Skills &amp; QualificationsThis person might be asked to make some small modifications to the code, so JavaScript would be nice to have, but not required. This person may also be asked to help with modules outside of Knowledge management - Incident, Problem, and Change have already been built out, Request and IT Asset Management are being built out currently. Might have to do some light article writing for the KB specifically about ITSM processes not a core function of the role.

ServiceNow Analyst

Description
					The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform.
The senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes). 
Job Duties:
•	Develop business and system process workflow diagrams.
•	Analyze existing processes to identify gaps and areas of improvement.
•	Translate business requirements into user stories for development.
•	Assist with Product Backlog management, user story development, and prioritization.
•	Create and update product deliverables and artifacts. 
•	Ability to interpret technical specifications within client requirements.
•	Assist team with troubleshooting problems and resolution. 
•	Develop and maintain strong relationships with business partners, product team members, vendors, and external team members.
•	Apply knowledge of business and system capabilities to anticipate needs, address issues that arise, and deliver value to customers.
•	Facilitate stakeholder signoff demonstrations and UAT sessions.
					Skills
					Servicenow, Business analysis, Agile, Itsm, Requirements gathering, Project management, Implementation, Cmdb, stakeholder management skills, gap analysis, itil service management, incident management, itom, strategy, product backlog, sdlc methodologies, Product Owner Experience, crmtd
					Top Skills Details
					Servicenow,Business analysis,Agile,Itsm,Requirements gathering,Project management,Implementation,Cmdb,stakeholder management skills,gap analysis,itil service management,incident management,itom,strategy,product backlog,sdlc methodologies
					Additional Skills &amp; Qualifications
					ITIL v4 certification, ServiceNow System Admin certification, Product Owner certification,
					Experience Level
					Intermediate Level

ServiceNow Business Analyst

The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform.The senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes). Job Duties:•	Develop business and system process workflow diagrams.•	Analyze existing processes to identify gaps and areas of improvement.•	Translate business requirements into user stories for development.•	Assist with Product Backlog management, user story development, and prioritization.•	Create and update product deliverables and artifacts. •	Ability to interpret technical specifications within client requirements.•	Assist team with troubleshooting problems and resolution. •	Develop and maintain strong relationships with business partners, product team members, vendors, and external team members.•	Apply knowledge of business and system capabilities to anticipate needs, address issues that arise, and deliver value to customers.•	Facilitate stakeholder signoff demonstrations and UAT sessions.

We are seeking a ServiceNow Developer to join one of our local company in their IT Team. This role is responsible for designing, developing, and implementing ServiceNow solutions that align with business needs and ITSM best practices. The ideal candidate will have a strong in ITSM, ServiceNow development, and a deep understanding of ITIL processes. This role is fully remote but must work Hawaii time zone. If you are interested, please apply and one of our recruiter will get back to you! <h4>Key Responsibilities:</h4><ul><li>Conduct independent research on ServiceNow governance, architecture, and design best practices.</li><li>Gather and analyze business requirements to architect, design, and implement scalable ServiceNow solutions.</li><li>Resolve ServiceNow-related service requests and incidents efficiently.</li><li>Develop and test changes in a controlled environment, including creating test cases and proof of concept.</li><li>Create and maintain user training materials and technical documentation.</li><li>Develop and enforce policies and procedures for ServiceNow usage.</li><li>Collaborate with stakeholders to implement and enhance ITSM capabilities.</li><li>Monitor and analyze KPIs and metrics to drive continual service improvement.</li><li>Maintain expertise in ITSM processes including Change, Incident, Problem, Asset, and Configuration Management.</li><li>Stay current with ServiceNow updates, new features, and industry trends.</li><li>Flexibility to work beyond standard hours to meet critical deadlines.</li></ul><h4>Required Skills &amp; Qualifications:</h4><ul><li>Proven experience supporting ITSM initiatives and implementing ServiceNow solutions.</li><li>Strong understanding of ITIL processes and frameworks.</li><li>Ability to manage and prioritize multiple high-impact projects.</li><li>Excellent leadership, teamwork, and interpersonal skills.</li><li>Strong analytical and problem-solving abilities with sound judgment.</li><li>Exceptional communication skills—written, verbal, and presentation.</li><li>Experience with ServiceNow modules such as ITAM, CMDB, HAMPro, SAMPro, and APM.</li></ul><h4>Preferred Qualifications:</h4><ul><li>ServiceNow Certification in Certified System Administrator, Certified Implementation Specialist, and Certified Application Developer</li><li>Experience with ServiceNow development and scripting</li><li>Familiarity with Agile methodologies</li></ul>

ServiceNow Developer

<h3>Position Overview</h3>Seeking an experienced and strategic ServiceNow Consultant to serve as the Product Owner for Knowledge Management. This role is ideal for a seasoned professional with deep expertise in ServiceNow and a passion for driving knowledge strategy, governance, and user-centric solutions. You will be responsible for owning the end-to-end lifecycle of Knowledge Management within the ServiceNow platform, ensuring alignment with business goals and delivering measurable value. 100% REMOTE <h3>Key Responsibilities</h3><ul><li>Serve as the primary owner and strategic lead for Knowledge Management within ServiceNow.</li><li>Define and prioritize product features based on business needs and user feedback.</li><li>Collaborate with cross-functional stakeholders to gather requirements and align on objectives.</li><li>Manage and groom the product backlog, writing clear user stories and acceptance criteria.</li><li>Oversee the creation and implementation of new knowledge bases and taxonomy structures.</li><li>Ensure governance standards are met, maintaining content quality, consistency, and accessibility.</li><li>Continuously optimize knowledge workflows to enhance discoverability and usability.</li><li>Monitor key performance indicators and usage analytics to drive continuous improvement.</li><li>Actively participate in Agile ceremonies including sprint planning, reviews, and retrospectives.</li></ul><h3>Required Skills &amp; Experience</h3><ul><li>Proven experience as a Product Owner or Consultant in ServiceNow, with a focus on Knowledge Management.</li><li>Strong understanding of HRSD and ServiceNow architecture, development, and administration.</li><li>Expertise in Agile and Scrum methodologies, including backlog management and sprint execution.</li><li>Demonstrated ability to manage stakeholder relationships and drive consensus.</li><li>Excellent communication, analytical, and problem-solving skills.</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience implementing and scaling knowledge bases in enterprise environments.</li><li>Familiarity with digital transformation initiatives and enterprise content strategies.</li><li>ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist).</li></ul>

ServiceNow Knowledge Management Product Owner -REMOTE

As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.Job Description At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a ServiceNow Engineer to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The ServiceNow Systems Engineer will provide technical expertise and execution of projects / engagements for our clients on the ServiceNow platform. The different types of projects / engagements that this person would participate in may include, but are not limited to the following:•	Existing ServiceNow enhancements in modules such aso	ITSMo	Service Catalogo	SecOpso	IRMo	SPMo	Reporting &amp; Dashboards•	New ServiceNow implementations of the above modules.•	ServiceNow release upgrade. This position will work with Practice Architects and project / engagement managers to understand client and scope requirements and what tasks this role will fulfill for each project / engagement. The engineer will serve as a technical resource on the following technologies:•	Primary technology expertise required:o	Knowledge of ServiceNow platformo	ITSM knowledgeo	Service Catalog Roles and responsibilities may include, but are not limited to the following:•	Gathering and documenting discovery information in an efficient manner.•	Assist in compilation and analysis of discovery information, providing findings and recommendations as appropriate•	Assist in planning and design of new implementations•	Implementation and build-out of enterprise-class ServiceNow workflows, scripting, and configuration.•	Creation and execution of test plans for changes•	Troubleshoot and solve highly complex technical issues using a logical troubleshooting approach with attention to detail, status reporting, and SOPs•	Provide daily reporting of events, activities, and documentation updatesSkillsServicenow, Itsm, Development, crmtdTop Skills DetailsServicenow,Itsm,DevelopmentAdditional Skills &amp; QualificationsJob Qualifications and Experience:Knowledge Skills and Abilities:•	5+ years of ServiceNow admin and development experience.•	Ability to work remotely as primary location but can also travel to customer sites as needed, up to 10%, depending on the project / engagement•	Effective verbal / written communications skills and the ability to explain and document technical activities •	Ability to interact and collaborate successfully with a wide variety of business, operating, and technical staff •	Excellent customer communication and time management skills •	Must have strong relationship building/management skill •	Knowledge of ITSM concepts – ITIL Certification is an asset Education:Associate degree in information technology or a related field, or equivalent training/educating/experience required.•	ServiceNow Certification(s) in the one or more of the above modules preferred•	Intermediate MS Office Skills•	Knowledge of network, storage, server, and application architectureExperience LevelIntermediate Level

Servicenow Engineer

<h4>Job Summary:</h4>The Shipping Coordinator plays a critical role in managing logistics operations within the data center, ensuring efficient handling of equipment returns, warehouse inventory tracking, and shipment processing. This position requires expertise in RMA returns, Warehouse Management Systems (WMS), RF Scanners, and operating forklifts or pallet jacks to maintain organized and timely shipping operations.<h4>Key Responsibilities:</h4><ul><li>Coordinate RMA returns for defective or replacement equipment, ensuring accurate documentation and tracking.</li><li>Manage inventory using Warehouse Management Systems (WMS) to maintain proper stock levels and order fulfillment.</li><li>Process shipments, receiving, and distribution of data center hardware using RF Scanners for tracking.</li><li>Operate forklifts and pallet jacks to safely move, load, and unload heavy equipment.</li><li>Ensure compliance with all safety standards and warehouse protocols for equipment handling and transportation.</li><li>Communicate with vendors, couriers, and internal teams to track shipments and resolve logistics issues efficiently.</li><li>Maintain detailed logs and reports of shipments, returns, and warehouse inventory.</li><li>Assist in developing streamlined shipping processes to improve efficiency and accuracy within the data center.</li></ul><h4>Qualifications &amp; Skills:</h4><ul><li>Experience in warehouse operations, logistics, or shipping coordination, preferably in a data center environment.</li><li>Strong understanding of RMA processes and return policies for data center equipment.</li><li>Proficiency in using Warehouse Management Systems (WMS) for inventory tracking.</li><li>Hands-on experience with RF Scanners for shipment processing and inventory control.</li><li>Ability to operate forklifts and pallet jacks safely (certification preferred but not required).</li><li>Excellent attention to detail and organizational skills.</li><li>Strong communication skills for coordinating shipments and resolving logistical challenges.</li><li>Ability to work in a fast-paced environment and adapt to changing priorities.</li></ul>

Shipping And Receiving Coordinator

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? The Snowflake Solution Architect (SA) is a Presales professional, responsible for solution development in support of Snowflake migration and Snowflake modernization solutions in collaboration with TEKsystems sales partners. The Snowflake Solution Architect will be the primary driver for identifying, scoping, and creating solutions/proposals that encompass technical approach, estimates, Implementation, team structure, pricing and contracts. The SA will bring thought leadership, current industry know-how and applied solutions to improve existing service capabilities, engagement and delivery challenges and any research and development activities. Leadership and in-depth knowledge of the following would be required: •	Software development project qualification (size, technology fit, skillset fit, delivery location selection, risk).•	Experience in leading/Implementing Snowflake Development (software delivery leveraging DevOps), Data Platform and Integration Solutions•	Experience in leveraging capabilities, content, and assessment to develop solution vision with client.•	Experience in providing advisory consulting as well as delivery of services in the practice’s areas of expertise•	Understanding Snowflake platform services, including cloud foundations and Landing Zones, software delivery/DevOps, data and Cortex AI services, integration, operations and security technical capabilities, delivery center capabilities, and proof points •	Packaging capabilities and solution content for use in sales and marketing activities •	Preparing value proposition and competitive positioning statements •	Providing feedback to practice leadership to develop, enhance and package new capabilities Responsibilities •	Collaborate with clients to understand their business requirements, challenges, and goals related to Application and data modernization, including modernization, automation, and data including AI, and generative AI initiatives.•	Design and architect scalable, secure, and high-performance solutions leveraging Snowflake’s platform and cloud services.•	Ensure solutions align with industry best practices, architectural principles, client terms and conditions, and adhere to relevant standards and regulations.•	Provide technical leadership and guidance to project teams throughout the solution lifecycle, from ideation to implementation and ongoing support.•	Outline solutions including diagrams, team member work estimates, timelines and costs to build the solutions you create•	Manage solution roadmap, planning, estimation, and initial delivery efforts through assessment •	and recommendations for successful delivery•	Participate in RFx Responses•	Work with Sales and Contract teams on Statements of Work to ensure the proposed solution is translated to contracts •	Collaborate with account executives to provide the technical sales support to close deals•	Coordinate with our delivery teams on project team members and assignment of the right teams to fit our customer need•	Present case studies to customers on work we have delivered•	Determine if our services are a fit for customers business requirement and direct them to the appropriate consulting practices within our organization•	Contribute to the outcomes in opportunity pursuits in landing, expanding, and protecting business •	Collaborate with practices on continued evolution of service offerings, presales &amp; go-to market collaterals such as case study support, account profiling, client presentations design, etc•	Ensure proper turnover from solutioning to Delivery to ensure expectations, schedules and ramp up time frame is managed.•	Ensure client expectations are clearly communicated to Delivery (client environment, culture, key players, escalation points, roles and responsibilities, vision, issues, risks, objectives etc.).•	Participation in advisory &amp; assessment activities•	Relationship Management and formal/informal status checks with clients.•	Providing advisory and thought leadership support to clients. Qualification &amp; Education	A technical bachelor&#39;s degree (Computer Science, Information Technology/Systems)	12+ years of experience in information technology and/or IT professional services 	5+ years in client facing roles developing new business and providing project management and oversight within professional services 	Hands-on experience in solution design and development with cloud-native architectures, microservices, containerization, and DevOps practices.	Demonstrate deep expertise in the Snowflake platform, including data migration and development, GitHub, Snowpipe, Cortex AI, Snowflake Data Cloud, Snowpark), and related data integration and analytics tools.	Preferred experience and certifications in Snowflake	SnowPro Solutions Architect certification preferred	Preferred experience in AI technologies applied to software development, automation and business use case applications	Prior experience in engagement management, project Management with full application development lifecycle using multiple methodologies (Agile, Scrum, RUP, Waterfall, etc.) 	Prior experience developing project estimations, project planning, and scheduling 	Strong writing and client facing communications with the ability to effectively develop and maintain client relationships. 	Experience with various technology platforms, application architecture, design, and delivery including experience architecting large e-commerce and web-based solutions Software or services pre-sales experience with high energy and dynamic personality Strong business acumen with the ability to develop a business case, to gather business requirements, and translate them into application development requirements and project scope. 	Experience administrating client professional services agreements including the change management process.	Strong drive to remain current with emerging trends, technologies, and best practices in application and data modernization, including emerging AI, and generative AI domains.	Ability to travel to client locations to deliver professional services, as needed

Snowflake Solution Architect

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