DescriptionWe are seeking a highly skilled Security Operations Domain Administrator with expertise in managing and optimizing on-premises Active Directory and Microsoft 365 environments and ensuring the stability, security, and scalability for our client&#39;s large-scale global directory services infrastructure. This role requires proven hands-on experience in managing and securing enterprise-level organizations. Work is done both in team and individual contributor roles. The pace of work is fast and can change quickly based on current security risks. Thus, the qualified individual must be flexible and able to manage multiple tasks. They must also be willing and eager to learn new and emerging technologies and skills, both while at work and on their own time. The analyst will be required to be on call according to a set schedule and be willing to quickly respond to security and operational incidents when called upon. Job Functions / ResponsibilitiesThe ideal candidate will have a deep functional understanding of Windows 10/11, Windows Server, Active Directory Domain Services, Group Policy, DNS, PKI, SSO Federation services, and Entra ID services. They will also have strong proficiency in Advanced PowerShell scripting for automation. This individual will be responsible for daily domain administration tasks, troubleshooting complex issues, and will take an active role in ongoing Information Security and Security Operations projects. Qualifications•5-7 years of experience as a Systems Engineer in a medium to large enterprise environment with primary duties in Windows domain administration and managing Active Directory infrastructure•Deep expertise in installation, operation, and maintenance of highly complex, enterprise-level Active Directory Domain Services in a hybrid on-premises and Microsoft Entra (Azure AD) cloud environment•Hands-on experience implementing and maintaining Group Policy, Multi-Factor Authentication (MFA), Conditional Access policies, Azure tenant configurations, and Azure AD Single Sign-On integrations•Expertise with IT infrastructure technologies including DNS, DHCP, PKI, and certificate management•Advanced skills in writing and maintaining PowerShell scripts for automating identity management, compliance reporting, and service configurations across the enterprise•Experience in supporting critical IAM processes including overall identity management and working with federation technologies such as SAML, OpenID Connect and OAuth•Excellent problem-solving skills and the ability to troubleshoot complex technical issues•Strong communication skills and the ability to work effectively with cross-functional teams•Ability to create and maintain system documentation including system configuration and troubleshooting•Experience monitoring and working out of an ITSM ticketing system such as ServiceNow•Availability to work “on-call” 24 hours/day for emergencies, and flexibility in schedule•Familiarity with domain-related disaster recovery and business continuity planning SkillsWindows Administration, Active Directory, System Administrator, Windows, Troubleshooting, Security, PowerShell scripting, automation, BeyondTrust, Sumo Logic, Venafi Top Skills DetailsWindows Administration, Active Directory, System Administrator, Windows, troubleshooting, Security, PowerShell scripting, automation Additional Skills &amp; QualificationsEducation•Bachelor&#39;s degree strongly desired, a B.S. in Computer Science, Information Systems, or closely-related field is preferred•Minimum requirement of a Technical College diploma with equivalent work experience•CISSP, Microsoft role-based Expert certification, or equivalent industry certification strongly desired Additional Job Board InformationWe are an Equal Opportunity Employer/Protected Veteran/Disability. Experience LevelIntermediate Level

public

Security Domain Administrator

DescriptionJob Summary: The Security Engineer will be responsible for designing, building, deploying, and supporting enterprise-level information security solutions. This role involves protecting the confidentiality, integrity, and availability of all information assets, as well as analyzing existing security processes to identify improvement opportunities and leading the implementation of solutions. Key Responsibilities: Design, build, deploy, and support enterprise-level information security solutions.Protect the confidentiality, integrity, and availability of all information assets.Analyze existing security processes to identify improvement opportunities and lead the implementation of solutions.Manage IT infrastructure, implement cybersecurity measures, and support global logistics and supply chain technology1.Ensure the security of the company&#39;s e-commerce platforms and digital assets1.Conduct continuous monitoring, risk assessment, and implement innovative security solutions1.Ensure compliance with various industry and government requirements2.Collaborate with other departments to address security concerns and ensure compliance with security policies.Prepare and present reports on security operations and incidents to management.Develop and maintain relationships with law enforcement and other security agencies.Respond to security incidents and emergencies, providing leadership and coordination as needed.Qualifications: Bachelor&#39;s degree in Security Management, Information Technology, or a related field.Minimum of 3 years of experience in information security or a related field.Strong knowledge of security systems, protocols, and best practices.Experience with IT infrastructure and cybersecurity measures.Excellent analytical and problem-solving abilities.Effective communication and interpersonal skills.Ability to work under pressure and handle emergency situations.Relevant certifications (e.g., Certified Information Systems Security Professional, Certified Ethical Hacker) areSkillsSecurity, Information security, Cyber security, Vulnerability, Incident response, Siem, Vulnerability managementTop Skills DetailsSecurity,Information security,Cyber security,VulnerabilityAdditional Skills &amp; QualificationsMust be willing to work onsite 4 days a weekExperience LevelIntermediate Level

Security Engineer

Description
					Job Description
Job Description: We are seeking a highly skilled and motivated Incident Response Specialist to join our dynamic security team. The ideal candidate will be responsible for managing and responding to security incidents, conducting investigations, and implementing measures to prevent future incidents. This role requires a proactive approach to identifying and mitigating security threats to protect our company&#39;s assets and customer data.

Key Responsibilities:

Monitor and analyze security alerts and incidents to identify potential threats.
Respond to security incidents, including containment, eradication, and recovery.
Conduct thorough investigations to determine the root cause of security incidents.
Develop and implement incident response plans and procedures.
Collaborate with other teams to improve overall security posture.
Provide recommendations for security improvements based on incident findings.
Stay up-to-date with the latest security trends, threats, and technologies.
Participate in security audits and assessments.
Qualifications:

Bachelor&#39;s degree in Computer Science, Information Security, or a related field.
3+ years of experience in incident response, cybersecurity, or a related role.
Strong knowledge of security frameworks and best practices (e.g., NIST, ISO 27001).
Experience with security tools and technologies (e.g., SIEM, IDS/IPS, EDR).
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g., CISSP, CISM, CEH) are a plus
					Skills
					Security
					Top Skills Details
					Security
					Additional Skills &amp; Qualifications
					Must be able to work onsite 4 days a week.
					Experience Level
					Expert Level

DescriptionA Security Engineer focuses on defensive security and the support of vulnerability discovery across assets/services. They play a hands-on role in the proactive identification and remediation of security issues at Amazon. Security Engineers use a variety of tools to analyze and review services to ensure they are built securely. This involves secure source code review, threat modeling, secure system design, understanding of web vulnerabilities, and how to identify and fix them. Required Skills: 2-3 years’ experience in security foundation       Vulnerability management on 3-party software Former software development engineer Previous penetration tester Application development experience. Hands-on management and operation of vulnerability discovery tools and infrastructure. Vulnerability identification and management. Customer service and partner with security teams. Manage relationships and projects with software development teams and security suppliers. Continuously improve, extend, and automate vulnerability discovery capabilities. Detail-oriented. Verbal and written communication skills. Strong organizational skills, ability to work independently, and maintain professionalism under pressure. Additional Skills: Application security fundamentals. Preferred development languages: Python and Java. Web application security testing. A Computer Science or equivalent technical degree and 3-5 years of relevant experience are required.

Security Engineer II

DescriptionA Security Engineer focuses on defensive security and the support of vulnerability discovery across assets/services. They play a hands-on role in the proactive identification and remediation of security issues. Security Engineers use a variety of tools to analyze and review services to ensure they are built securely. This involves secure source code review threat modeling and secure system design understanding of web vulnerabilities and how to identify and fix them. Required Skills: Application development experience. Hands-on management and operation of vulnerability discovery tools and infrastructure. Vulnerability identification and management. Customer service and partner with security teams. Manage relationships and projects with software development teams and security suppliers. Continuously improve extend and automate vulnerability discovery capabilities. Detail-oriented. Verbal and written communication skills. Strong organizational skills ability to work independently and maintain professionalism under pressure. Additional Skills: Application security fundamentals. Preferred development languages: Python and Java. Web application security testing. A Computer Science or equivalent technical degree and 3-5 years of relevant experience is required.Experience LevelIntermediate Leve

DescriptionAs a Security Engineer this role will focus on defensive security and the support of vulnerability discovery across assets/services. They will play a hands-on role in the proactive identification and remediation of security issues for our end client. This Security Engineer will use a variety of tools to analyze and review services to ensure they are built securely. This involves secure source code review threat modeling and secure system design understanding of web vulnerabilities and how to identify and fix them. Required Skills: Application development experience. Hands-on management and operation of vulnerability discovery tools and infrastructure. Vulnerability identification and management. Customer service and partner with security teams. Manage relationships and projects with software development teams and security suppliers. Continuously improve extend and automate vulnerability discovery capabilities. Detail-oriented. Verbal and written communication skills. Strong organizational skills ability to work independently and maintain professionalism under pressure. Additional Skills: Application security fundamentals. Preferred development languages: Python and Java. Web application security testing. A Computer Science or equivalent technical degree and 3-5 years of relevant experience is required. Experience LevelIntermediate Level

Description
					*General Purpose of Job*:

Ensure the confidentiality, integrity and availability of Driscoll Health System information systems and assets. Participates in ongoing enforcement and monitoring activities related to security and privacy in compliance with organizational policy, regulatory requirements, federal and state laws, accreditation standards, and industry standards.

*Essential Duties and Responsibilities*:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

--Plan, implement, and maintain comprehensive enterprise-wide Information Security policies, strategies, and systems that protect the organization’s information systems in accordance with applicable laws, regulatory requirements, and industry standards.

--Oversee and coordinate technical projects, ensuring alignment with organizational objectives and adherence to established security policies and practices.

--Develop and refine advanced technical systems, controls, policies, and procedures to enhance the protection of information systems assets and data from intentional or inadvertent disruption, modification, disclosure, or destruction.

--Mentor and provide guidance to team on technical and professional development.

--Design and deliver advanced awareness training for the workforce on information security standards, policies, and best practices, tailored to emerging threats and organizational needs.

--Manage the installation and optimization of firewalls, data encryption technologies, and other advanced security products and procedures.

--Perform and oversee regular, detailed network scans and vulnerability assessments, providing remediation plans and prioritizing critical issues.

--Conduct complex penetration testing, simulating advanced threat scenarios to identify exploitable weaknesses and ensure the organization’s systems are resilient.

--Proactively monitor networks and systems for security breaches and anomalous behaviors, utilizing advanced intrusion detection and response tools.

--Lead high-priority incident response efforts, coordinating cross-functional teams to minimize impact, and conducting comprehensive forensic investigations to identify root causes and lessons learned.

--Design and implement enterprise-class security architectures that support a production environment while aligning with the organization’s strategic goals.

--Proactively identify and evaluate current and emerging security threats, devising strategies to mitigate risks. 

--Champion the implementation of cutting-edge security architecture elements and solutions to address dynamic threat landscapes.

*Maintain an expert level of knowledge and skills related to:*

--Systems, platforms, and technologies critical to the organization’s security posture.

--Regulatory and legal compliance requirements at federal, state, and local levels.

--Emerging advancements in information security and related technologies.

--Adheres to hospital policies and procedures and demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines always maintaining utmost level of confidentiality.

--Communicate and collaborate effectively with external technology representatives, vendors, and support staff to ensure seamless security integration and maintenance.

--Communicate or collaborate with hospital staff, managers, and administration.

--Act as a subject matter expert (SME) in information security, offering strategic and technical leadership across the organization.

--Independently perform a full range of tasks with minimal supervision, exercising significant discretion and judgment while working within established guidelines.

--Report to the Information Security &amp; Compliance Manager in the Information Security &amp; Controls Department and provide regular updates on progress, risks, and opportunities.

--Performs other related work assignments as required.
					Skills
					Network security, Information security, communication and people skills, Firewall, regulatory compliance, hypervisor, nist, cissp certification, governance risk and compliance grc software
					Top Skills Details
					Network security,Information security,communication and people skills,Firewall,regulatory compliance,hypervisor,nist,cissp certification
					Additional Skills &amp; Qualifications
					Education and/or Experience:

Bachelor&#39;s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Incumbents typically have 5-8 years’ professional experience in Information Systems including 4-8 years in Information Systems Security.
Certificates, Licenses, Registrations

Certified Information Security Systems Professional (ISC2 - CISSP) Required or obtained within 1st year of hire.
					Experience Level
					Expert Level

Security Engineer III

Description<ul><li>Install commercial alarm, CCTV, and Card Access systems.</li><li>Provide reliable, high quality customer support.</li><li>Perform customer instruction on system operation and functionality.</li><li>Perform system testing and signal verification.</li><li>Maintain the necessary truck stock/inventory (equipment and tools).</li><li>Perform new system installations, upgrades, and additions.</li><li>Organize and utilize technical resources, information, material, and support to ensure efficient execution of assigned tasks.</li><li>Monitor and ensure the progress and completion of assigned tasks.</li><li>Complete and submit all required task-related activities, productivity, and other documentation in a timely manner.</li><li>Must complete other projects, as assigned.</li></ul> Top Skills Details<ul><li>Need to have previous experience in installation role/technician role. Our client has over 300 brands of cameras they are using, so they need to understand different cameras and security access protocols.</li><li>Experience programming on computers is helpful. I.e. programming elevator keys, hotel doors, controlled access areas, etc.</li><li>Must have a strong work ethic.</li><li>Must be detail-oriented.</li></ul>

Security Systems Installation Technician

DescriptionThe role is for an Android Developer to work on a hybrid mobile application that integrates an Angular application using the Cordova plugin. (Cordova is an open-source framework used in Android development) Key Requirements: Strong core Android SDK skills, including experience with different Android OS versions and device screen sizesKnowledge of integrating an Angular application within a native Android application using CordovaExperience with unit testing for Android development, and automation testing as an added advantageUnderstanding of security-related aspects, such as use of third-party SDKs, device security checks, and ability to communicate with the security teamThe candidate should be able to learn and integrate Angular (this is a very nice to have but not the most important)SkillsAndroid, Java, Android sdk, Mobile application, mobile, agileTop Skills DetailsAndroid ,Java, Android sdk, Mobile applicationAdditional Skills &amp; QualificationsExperience in working in an Agile team and using JIRAGood Verbal, written and interpersonal communication skillsKnowledge of Hybrid Mobile application development is a plus but not a requirement Experience LevelExpert Level

Senior Android Developer

TEKsystems is looking for a Cyber Governance Analyst to drive effective issue management and build strong partnerships within the Technology and Cyber organization at one of our fastest growing banking clients. DescriptionTop Skills:<ul><li>Issues Management (Identifying, assessing, prioritizing, and addressing potential problems that could impact an organization)</li><li>Archer (GRC tool)</li><li>Cybersecurity knowledge and experience working with or within different cybersecurity teams</li></ul>Job Description<ul><li>Collaborate with risk and audit teams, and subject matter experts to drive the Issue Management evaluation and remediation processes to completion within the Technology and Cyber organization.</li><li>Build strong partnerships with key technology partners, Risk, Cyber Security, and IT areas outside of immediate team</li><li>Evaluate and understand Issues within the pipeline to help ensure proper planning of priorities and resources.</li><li>Facilitate communication across teams to meet project requirements and deliverables associated with identified issues, action plan milestones and deliverables.</li><li>Work with subject matter experts to create and maintain remediation strategies, tasks, and documentation related to action plan milestones and deliverables.</li><li>Assist with regulatory, audit, and compliance exams, ensuring required information is provided in a timely manner.</li><li>Support governance and operational departments with policy, standard, and procedure updates.</li><li>Collect, maintain, ensure accuracy and integrity for tracking of project plan deliverables.</li><li>Provide status tracking, updates and reporting to various levels of leadership.</li></ul>

Senior Cyber Governance Analyst

TEKsystems is looking for a Cyber Governance Analyst to drive effective issue management and build strong partnerships within the Technology and Cyber organization at one of our fastest growing banking clients. DescriptionTop Skills:<ul><li>Issues Management (Identifying, assessing, prioritizing, and addressing potential problems that could impact an organization) </li><li>Archer (GRC tool) </li><li>Cybersecurity knowledge and experience working with or within different cybersecurity teams</li></ul>Job Description<ul><li>Collaborate with risk and audit teams, and subject matter experts to drive the Issue Management evaluation and remediation processes to completion within the Technology and Cyber organization.</li><li>Build strong partnerships with key technology partners, Risk, Cyber Security, and IT areas outside of immediate team</li><li>Evaluate and understand Issues within the pipeline to help ensure proper planning of priorities and resources.</li><li>Facilitate communication across teams to meet project requirements and deliverables associated with identified issues, action plan milestones and deliverables.</li><li>Work with subject matter experts to create and maintain remediation strategies, tasks, and documentation related to action plan milestones and deliverables.</li><li>Assist with regulatory, audit, and compliance exams, ensuring required information is provided in a timely manner.</li><li>Support governance and operational departments with policy, standard, and procedure updates.</li><li>Collect, maintain, ensure accuracy and integrity for tracking of project plan deliverables.</li><li>Provide status tracking, updates and reporting to various levels of leadership.</li></ul>

Top Skills&#39; Details1. Third Party Risk Management/ Risk Assessments of 3rd party applications (GRC tools - Working understanding of security concepts and tools (LogicGate/Archer/ServiceNow GRC)) used to detect or prevent potential threats, including controls related to Identity and Access Management, Data Security, Network security, and Endpoint Protection.) Working understanding of risk management frameworks, methodologies, and their application. 2. Developing GRC Workflows - The ideal candidate would have experience developing GRC workflows in the GRC Tool, LogicGate, but if they have GRC workflow development experience in a comparable tool (Archer, ServiceNow GRC, etc.) and have used LogicGate or have an understanding of the platform, they will still be considered. The client has 3+ questionnaires (PCI Compliance, AI Governance, Enterprise Risk) that are built, but they need to develop the workflow within LogicGate. 3. Communication - This person will be the first line of defense for the organization and will be representing Cybersecurity in the face of both internal stakeholders and external vendors. 4. Local to Houston/Texas market. Although a fully remote position. The Security Cyber Risk Analyst performs security risk assessments of third-parties and their solutions to ensure that it meets the information security standards adhered. The security risk assessment is documented in a report that includes an overview of the vendor, technical description of the solution, risks that have been identified, and how they will be addressed. The final report is approved by Cyber Risk leadership and presented to all stakeholders to communicate the risk level to the organization. Responsibilities/Duties•	Collaborates with stakeholders to understand the scope of a project, its supporting architecture, data, and user workflows.•	Produces, presents, and publishes security risk assessment reports.•	Identifies risks, their likelihood, impact, and the overall risk level to the organization.•	Identifies potential controls to address or reduce risk to the organization.•	Tracks and monitors identified risks until they are addressed with agreed upon risk treatment.•	Participates in knowledge sharing and peer review to support the Cyber Risk team.•	Provides guidance regarding Information Security policies, procedures, and standards.•	Maintains education and knowledge of developing IT technology, security best practices, and current events in the information security sector.SkillsThird party risk assessments, Third party risk, Rmf, GRC Workflow, cissp, cism, cisa, cyber security, risk management, nist, hipaa, Security controls Additional Skills &amp; QualificationsAdditional Skills•	Ability to perform critical analysis of existing and emerging solutions•	Excellent writing skills for composing and publishing professional, well-written reports.•	Technical background that allows for the operational understanding and analysis of varying types of solution architectures, including on-premise, cloud, and hybrid environments.•	Ability to effectively manage multiple concurrent tasks for both prioritization and time allocation.•	Familiarity with current information security standards, certifications, and regulations. Qualifications/Certifications•	Bachelor&#39;s degree or equivalent work experience•	3+ year of experience in information security related field•	3+ year experience in information technology•	Information Security Certifications (CISSP, CISM, CISA, CRISC)

Senior Cyber Risk Analyst

DescriptionOur client&#39;s Enterprise Data Services department Commercial Lines team is looking for a skilled Sr. Data Analyst to join them. The ideal candidate will demonstrate exceptional communication skills, experience in data analysis, and strong SQL abilities to gather required data from various data sources. You will engage with a diverse array of business customers, including IT, Product, Actuarial, Data Science and Reporting partners across the enterprise. Must be eligible to work in the US without company sponsorship Job Description &amp; Responsibilities:•	Applies strong functional knowledge and elicitation techniques necessary to draw out data and analytics business requirements completely and accurately from stakeholders. •	Performs requirements planning, monitoring and requirements management in collaboration with an Agile Product Owner•	Independently performs rigorous data analysis, data discovery and data profiling using industry standard querying tools to support business requirements development that are complete, clear, unambiguous, well written and appropriate to audience. •	Maintains data mapping documents, business matrix and/or other data design artifacts that define business data requirements and transformation rules. •	Act as liaison and advisor/consultant between the business and IT stakeholders providing thought leadership. •	Lead responsibility in mentoring, instructing, assigning, directing, and checking the work of Business Data Analysts within their group. •	Acts as a change leader to help and drive implementation of industry best practices. Provides support and consulting by answering questions, researching possible solutions to complex problems, and fostering open communication between the customer and development team. •	Identifies logical, relevant business, data relationships between complex topics in the broader context of own project or functional area.•	Identifies choices and improvement opportunities to better align own work with the direction and strategic priorities of the broader organization. Top Skills Details - MUST HAVE Data analysis, Data, Sql, Snowflake, Oracle, Data Warehouse, Data Mapping, Agile, ETL mapping Additional Skills &amp; QualificationsQualifications:•	 6+ years of experience in business requirements or data analysis supporting the P&amp;C/Commercial Insurance industry and data warehouse or reporting/analytic projects•	Proficient in SQL with hands on experience in Oracle and Snowflake •	Strong critical thinking skills and analytical ability •	Proven ability to organize and manage multiple priorities in a timeline driven environment•	Advanced business acumen with technical aptitude•	Experience in working in an Agile team environment•	Detail oriented with strong communication skills (both verbal and non-verbal) Experience LevelExpert Level

Senior Data Analyst

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview Enjoy building great things with great people? We&#39;re looking for an enthusiastic Senior Developer with JavaScript, .NET, and Sitecore content management system experience to join our tech team in problem solving, building, designing, and architecting advanced technical solutions for our clients. Apply emerging tools and technologies and grow your career with an organization interested in seeing what you can do. This role will ideally be based in the Chicagoland area, but we are open to remote locations across the U.S. and Canada. Responsibilities Please bring: · A love for the culture, process, and craft of web development - we enjoy sharing what we learn with each other and the open-source community at large.· A true empathy for the client experience, appreciating what it takes to form long-term, deep, client relationships; these are large scale projects for high-profile clients allowing you to take a consulting approach to your development.· The ability to engineer for performance, maintainability, and efficiency, while also creating beautiful end-user experiences. This is a team sport: · Work with architects, account managers, fellow developers, and your clients to deliver full-featured, data-driven websites utilizing the latest technologies, frameworks, and tools.· Coordinate and participate in the implementation, testing, and support of web-based projects using MVC, Node, Vue, React, MongoDB, .NET/C#, ASP.NET, JavaScript/jQuery, CSS, SQL Server, GIT, and Visual Studio. Blow us away with your brain powers: · Leverage industry-leading content management systems (including Sitecore) to focus on delivering new and creative solutions to clients.· Utilize your deep knowledge of the .NET page lifecycle/MVC, object-oriented programming concepts, browser compatibility considerations and web performance optimization tools.· Note: Alternative, but relative, experience [Java, PHP experience, Python] is not a deal breaker - as long as you&#39;ve got a solid background in tech with transferrable skills, a penchant for learning quickly, and a passion for solving problems. Skills &amp; Qualifications · Expert in .NET MVC, ASP.NET· Extensive use of modern CMS systems (Sitecore required)· Experience with JavaScript, Vue, React· Experience with HTML5, CSS3 (Sass)· Broad knowledge of capabilities across different browsers, devices· Multiple JavaScript frameworks, and when to use (or not use) each one· A desire to work in a place where creativity (and humor) is consistently appreciated Additional skills &amp; qualifications: · Passion for technology: Our developers must demonstrate a passion for technology and a hunger to grow and continue learning in their field (e.g., coding outside of work, self-education, involvement in local tech community, etc.).· Collaborative spirit: We work with team members across functions, so you must be comfortable with a highly collaborative environment.· Strong communication skills: Our developers must have a desire to collaborate across multiple creative, strategic, and technical resources including UX, Creative Design, Brand, and Digital Strategy.

Senior Developer

We are hiring a Senior ClaimCenter Guidewire Developer to join our team onsite in Pennsylvania. We are seeking a skilled ClaimCenter Guidewire Developer to join our dynamic team. As a ClaimCenter Guidewire Developer, you will be responsible for designing, developing, and implementing solutions within the Guidewire ClaimCenter platform. You will work closely with business analysts, project managers, and other developers to ensure that the system meets the needs of our business and provides a seamless experience for our users.Key Responsibilities:<ul><li>Design and Development: Develop and customize Guidewire ClaimCenter applications to meet business requirements. This includes configuring screens, workflows, and business rules.</li><li>Integration: Integrate ClaimCenter with other systems and applications using Guidewire APIs and web services.</li><li>Testing and Debugging: Perform unit testing, integration testing, and debugging to ensure the quality and functionality of the developed solutions.</li><li>Documentation: Create and maintain technical documentation for the developed solutions, including design specifications, test plans, and user guides.</li><li>Collaboration: Work closely with business analysts, project managers, and other developers to understand business requirements and translate them into technical solutions.</li><li>Support: Provide ongoing support and maintenance for the ClaimCenter applications, including troubleshooting and resolving issues as they arise.</li></ul>Qualifications:<ul><li>Education: Bachelor&#39;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Minimum of 7 years of experience in Guidewire ClaimCenter development.</li><li>Technical Skills:<ul><li>Proficiency in Guidewire ClaimCenter</li><li>Strong knowledge of Guidewire APIs and web services.</li><li>Experience with Java, Gosu, and SQL.</li><li>Familiarity with Agile development methodologies.</li></ul></li></ul>Preferred Qualifications:<ul><li>Guidewire Certification</li><li>Ability to lead and mentor junior developers</li><li>Strong Java experience</li></ul>

Senior Guidewire Developer (ClaimCenter)

**POSITION SUMMARY:**The Senior Information Security Analyst with a focus on Privileged Access Management (PAM) and Identity Access Management (IAM) is a key member of the Information Security department. This position is responsible for supporting, developing, and maintaining the organization&#39;s access management security framework. The analyst will be tasked with ensuring that appropriate access controls are in place, managing privileged accounts, and enforcing the principle of least privilege throughout the organization. As a senior team member, you will provide leadership and technical guidance to junior analysts and collaborate with other departments to drive security initiatives forward. **ESSENTIAL POSITION FUNCTIONS:**- Lead the evaluation, selection, implementation, and maintenance of PAM and IAM solutions.- Design and enforce identity governance policies and processes that ensure proper provisioning and de-provisioning of access.- Manage privileged accounts and access to critical systems, ensuring adherence to the principle of least privilege.- Develop, implement, and maintain security policies, standards, and procedures that align with industry best practices and compliance requirements related to access management.- Conduct periodic access reviews and audits to ensure that user privileges are properly managed and monitored.- Work with cross-functional teams to integrate PAM/IAM solutions into business processes and applications.- Oversee third-party risk assessments related to PAM/IAM, ensuring vendors follow proper security protocols.- Monitor and manage IAM-related logs, systems, and alerts to detect and respond to unauthorized access activities.- Stay current with emerging PAM and IAM technologies, trends, and threats, and make recommendations for improvements.- Provide training and guidance to team members and other departments on PAM and IAM best practices.- Assist in incident response activities related to unauthorized access or misuse of privileged accounts. SkillsPAM, Privilege Access management, cyberark, Beyond Trust, Active Directory, iam, sailpoint, identity access management **OTHER SKILLS AND ABILITIES:**- Strong technical understanding of IAM/PAM technologies such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), and password vaulting solutions.- Expertise in configuring, deploying, and managing PAM/IAM platforms.- Proficiency in access controls, user provisioning, and identity governance frameworks.- Knowledge of security frameworks (e.g., NIST, ISO 27001) and regulatory requirements related to identity and access management.- Excellent problem-solving and analytical skills with a focus on access management issues.- Ability to handle multiple priorities, work independently, and communicate effectively across teams.- Strong attention to detail, organizational skills, and a commitment to maintaining confidentiality. Experience LevelExpert Level

Senior Information Security Analyst -PAM/IAM

Description
					Our client is seeking a highly skilled Senior Intune Engineer to lead a device migration from SCCM to a hybrid Intune-SCCM model. The ideal candidate will have strong expertise in Windows Autopilot, Intune, SCCM, and experience handling large-scale migrations with minimal disruption. Past the migration, another company-wide migration will be taking place, migrating all PCs to a hybrid environment. Post that, BAU maintenance and ongoing improvements will be expected to enhance the environment. 

Lead the migration of Windows devices to a hybrid Intune-SCCM environment.
Work with Quest Migration Tool for office-based device migrations.
Implement zero-touch deployment strategies using Autopilot and Intune.
Ensure compatibility of legacy applications like Bazooka that require on-premises authentication.
Support junior Intune engineers and provide training/documentation.
Collaborate with Microsoft, vendors, and internal teams for troubleshooting and best practices.
Optimize Intune policies and configurations for security and performance.
					Skills
					Windows, Active directory, azure, sccm
					Top Skills Details
					Windows,Active directory,azure,sccm
					Additional Skills &amp; Qualifications
					Microsoft certifications (MD-102, MD-101, SC-300) a plus.
Experience managing executive IT environments with minimal downtime.
Strong documentation and knowledge transfer skills.
					Experience Level
					Expert Level

Senior Intune Engineer

Now Hiring for a Senior Medical Collections Specialist with a reputable healthcare organization in the Twin Cities metro!! MUST HAVE 3+ years of medical collections experience and experience working with submitting legal paperwork with county and state courts!! Job Description:Maintains debtor account inventory-40% of the dayPrepares and requests check for court fees-20% of the dayHelps train Conciliation Court Representatives (Associate) and cross trains with other departments-20% of the dayPrepare judgements to go to outside attorney-20% of the dayCreates and maintains relationships with court employees-10% of the dayManages collection activities prior to court action in an attempt to resolve the outstanding balanceReviews account activities to ensure compliance with all agreements and requirementsEvaluates assigned delinquent account files and makes a determination on which accounts to take to courtAids attorneys in the resolution of patient accountsPrepares accounts &amp; documentation prior to courtPrepares legal documentsArranges delivery of legal correspondencesPrepares finance documents prior to purchaseRepresents accounts in Conciliation courtMeet with consumers at court (or virtual) to attempt to resolve the outstanding balance prior to courtHandle all incoming documents relating to court caseMonitor court judgements and arrangements for compliance MUST HAVES:3+ of Medical Collections experienceExperience working with legal paperwork and attorneys Shift:Monday-Friday, 8am-5pm (hybrid schedule)

Senior Medical Collections Specialist - $25-$31/HR

DescriptionJob Title: Senior Medical Information Customer Engagement Specialist Position Summary The Customer Engagement Center aims to strategically design develop and evolve industry leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center both Medical Information and Customer Information Strategy. This leader will provide direction as it relates to systems processes standards and services including managing the relationship with the Contact Center Partners covering US Medical Information and Customer Information Center and Global Escalations and Variant Content. Key Responsibilities 1. Develop and Execute strategy for US customer engagement: Medical Information Global Escalations and Variant Content maintenance as well as commercial contact center in alignment with WW SCE goals and objectives. 2. Strategic Leadership of a diverse team focused on delivery of Medical Information and Customer Information in the US Market. Develop coach and foster individual and team development. 3. Relationship lead with all key matrix functions at a Worldwide WW/Market level e.g. WW Customer Engagement Center Leads WW Medical Content/Pubs Leads Market Leads and WW Field Medical Medical Effectiveness Leads and Business Solutions in order to: - Provide an MI request service for managing complex questions in a timely and efficient manner - Support the delivery of MI to HCPs and patients to meet Market and Regulatory needs - Provide MI guidance and support for local or WW congress booths as required 4. Relationship lead with all key matrix functions at a US Commercial level in order to: - Provide an customer information service for managing complex customer interactions in a timely and efficient manner 5. Lead Customer Engagement Center activities such as: - Innovative approach towards service evolution while adhering to budgets and timelines - Establishment Maintenance and Adherence to processes and procedures ensuring operational effectiveness - Delivery of performance reports and insights to stakeholders - Inspection readiness and audit participation - Oversight of supplier budget - Telephony design 6. Monitor performance of team against agreed procedures and quality metrics to ensure compliance. Identify continuous improvement opportunities and lead process improvement plans. 7. Oversight of team as it relates to: i. Training Plans for existing and launch products and programs ii. Quality oversight iii. Content maintenance and creation to address needs iv. Escalation support v. Systems and solutions vi. Budget Operational deliverables. Qualifications Experience - PharmD - 10 years of experience in Medical Information Contact Center or related field - Leadership skills Prior Experience managing a diverse team - Excellence in communication Ability to establish strong cross functional matrix relationships - Ability to critically analyze performance against quality measures metrics and process - Strong innovation decision making and problem solving skillsAdditional Skills &amp; QualificationsNotes from Intake CallIs a maternity leave fill in for Dr. Nishale Patel (Director, based in UK). Position will start in June, she goes on mat leave in Aug, and will be at least a year, potentially a few months longerDirector level position even though it’s listed as a Specialist (were unable to list as a director)Will manage a team of 3 (1 associate director and 2 associate managers)Part of the Medical Information Operations group, which has a strong partnership with the contact center team-	That team does intakes of adverse events and direct medical info questionsThe team handles very complex clinical inquiries, there are general scientists as well as nurses and pharmacists on the team Has to have experience in medical information/medical affairs (4-7 years of experience)Experience in people mgmt. Would be open to a Manager of Operations if they have the med info/med affairs experience and transferrable skillsIdeally a PharmD but would look at someone with a Bachelors/master’s and 10-15 yrs experienceExperience LevelEntry Level

Senior Medical Information Customer Engagement Specialist

Duration: 18 month W2 contractLocation: Midtown Atlanta, GA (3 days onsite - 2 days remote) Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT) are sub-lines of business within Global Risk Management (GRM). Collectively, they are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across the BANKING CLIENT. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities it builds address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, GRA and EIT drive innovation, process improvement and automation. Job Description:Enterprise Independent Testing (EIT) Consumer Banking Testing (CBT) is responsible for Consumer testing aligned to Retail, Preferred, Small Business, Global Consumer Operations, and Consumer Global Compliance and Operational Risk. EIT has established itself as the enterprise utility to test all end-to-end processes on behalf of Second Line of Defense, Frontline Units (FLUs) and Control Functions (CFs), enabling more efficient and effective testing. EIT is transforming the way testing is built and executed with digital transformation, implementing automation, and leveraging cutting edge Artificial Intelligence/Natural Language Processing technologies. EIT carries a portfolio of 8,000+ tests and has a global footprint of testing professionals across the United States, Europe, Asia and Latin America as well as Global Business Services (GBS) associates. This job is responsible for accurate and timely test execution and/or supporting operational and administrative activities related to the end-to-end test execution process. Key responsibilities of the job include executing high quality testing in accordance with the test script, documenting and escalating defects, preliminary reporting, and analysis of results, and collaborating with Compliance and Operational Risk officers and/or Front-Line Unit (FLU) process owners on the identification of themes and trends at the Front-Line Unit (FLU), control function and Enterprise level. Role Overview:As a Testing Specialist II, main responsibilities include:• Accountable for accurate and timely test execution• Execute testing requiring administrative judgment in the execution of complex testing according to the determined scope• Independently identify risk defects and root cause for finding placement and details defects• Examine loan documentation for accuracy and completeness• Provide training and direction to more junior staff as appropriate• Elevate errors and recommends enhancements as appropriate• Review reversal requests/arbitration appeals as well as analyze results• Work special projects as necessary• Subject Matter Expert (SME) on appointed tests collaborating with business partners, etc.• Perform Quality Assurance Testing• Contributes to Test Development Intakes as needed, including test script edits and pilot testing• Create and submit redlined test scripts for Simple Path processing• Point-of-contact for Support Lead or assist Testing Lead when needed• Required and Desired Candidate Qualifications Including# of Years Prior Experience Needed: Required Education &amp;amp; Experience:• Bachelor’s Degree or equivalent experience• Minimum 5 years’ experience in residential loan underwriting including Conforming, Nonconforming, HELOC, Custom, FHA and VA Required Skills:• Delegated sr mortgage underwriter• Applies critical thinking and connects the dots on how processes relate to one another.• Drives Operational Excellence• Strong written, verbal and delivery skills.• Strong Partnership and Influencing Skills• Attention to Detail• Adaptability• Collaboration• Problem Solving• Organized and able to multi-task in a fast-paced environment• Ability to think independently, solve complex problems, and suggest solutions.• Ability to test across multiple lines of business• Sees opportunities, risks, and connections while engaging with others across different functions and connecting the dots across the organization• Proficient in the Microsoft suite with an emphasis on excel Desired Skills:• Interpret Relevant Laws, Rules, and Regulations• HUD DE and VA LAPP/Automatic Certifications preferred. SkillsUnderwriting, consumer, DHA Experience LevelExpert Level

Senior Mortgage Underwriter - Testing Specialist II

**No C2C*****Hybrid position in Richmond, VA*******6-month contract, high likelihood of an extension**** Top Skills&#39; Details• 4+ years of network architecture design and/or solution engineering• 2+ years of network design or administration involving cloud infrastructure [AWS, Azure, Google, etc.]• 2+ years of scripting or coding experience with one or more languages• 8+ years of relevant IT experience in large/complex IT architecture environments • Proven experience as a Senior Network Engineer or similar role in a large-scale environment. Experience in the planning, design, deployment and support of LAN/WAN/ and IP architectures.• In-depth knowledge of networking protocols, hardware, and software solutions including deploying network services and protocols such as TCP/IP, OSPF, BGP, LAN Switching Technologies, Next-Gen Firewalls (Fortinet preferred), and Load Balancing (F5 preferred), etc.• Extensive experience in traditional route/switch, Wireless technologies, VPN, SSL, DNS, DHCP, and ISE.• Conduct network security assessments &amp; recommend remediation actions. Hands-on experience with network security. Design and maintain security controls for network infrastructure. Enhance security monitoring and detection systems to identify abnormal behavior.• Strong leadership skills with the ability to lead projects and teams effectively.• Experience utilizing a public cloud solution (Azure, AWS, GCP)• Prior experience working with industry network tools: monitoring (Splunk, NetScout, Zabbix), management (Prime, ISE, Aruba Central), inventory management (Netbox, IPAM), and DNS solutions.• Scripting experience with scripting languages (python, GO, PowerShell) and tools (versioning, GitHub) as well as experience utilizing REST APIs, JSON, and YAML.• Experience with multiple hardware/software platforms such as:• Cisco• Fortinet• F5• NetScout• Nutanix (or other hyper-converged technologies)• VMWare and Acropolis Hypervisors• Strong teamwork skills, ability to learn quickly, excellent written and spoken communication.• Experience working with Agile methodologies.• Monitor and Troubleshoot network performance and integrity. Resolve escalated issues by troubleshooting both cloud and local infrastructure.• Automate tasks and assess their effectiveness. DescriptionJob DescriptionSenior Network Engineer with expertise in Networking who will be responsible for implementing highly scalable solutions on the Microsoft Azure Public Cloud and On-Premises environment. The ideal candidate will be responsible for designing, implementing, and maintaining our organization&#39;s network architecture to ensure optimal performance, security, and scalability. As a member of the team, you will work alongside reliability teams to ensure site reliability and that all releases seamlessly move from development through staging and into production.The Day to Day:• Oversee the planning and execution of network projects, provide technical leadership to the team, and collaborate with cross-functional departments to meet business objectives.• Design, implement, and manage complex network solutions to support business operations.• Responsible for safeguarding an organization’s computer systems and networks from security breaches, cyber threats, and vulnerabilities.• Lead network architecture planning, including hardware and software upgrades.• Provide technical expertise in troubleshooting network issues and implementing solutions.• Collaborate with IT teams to ensure network security measures are in place.• Conduct regular network performance monitoring and optimization.• Mentor and train junior network engineers to enhance team capabilities.• Evaluate new technologies and make recommendations for network improvements.• Develop and maintain network documentation for reference and compliance purposes.SkillsNetwork engineering, Firewall, Wan, Troubleshooting, Switches, Security, Routing, Design, Ccna, Router, Cisco routers, Cisco switches, Data center, Ccnp, InfrastructureTop Skills DetailsNetwork engineering,Firewall,Wan,Troubleshooting,Switches,Security,Routing,DesignAdditional Skills &amp; QualificationsPreferred:• 4-year degree in IT related course of study• Professional certifications (e.g., CCNA, CCNP etc.).Experience LevelExpert Level

Senior Network Engineer

DescriptionOur client is need of a Level 3 Qgenda Analyst for a 6-month long contract to start. Extensive working knowledge of Qgenda is required as the client has complicated routing rules and will need this resource to translate them into Qgenda. Additional responsibilities include set up tasks and configurations as needed. Additional Skills:Experience integrating Qgenda with Epic EMR Experience utilizing Visio for workflow documentation SkillsQgenda, Epic

Senior Qgenda Analyst

DescriptionOur client needs someone who has extensive knowledge working within Qgenda itself. They have very complicated routing rules and they need someone to translate them into Qgenda. Set up tasks, do configurations as needed, and act as Qgenda SME as they do not have anyone in house that has this experience. This role will work in tandem with the Epic team to handle an On-Call Finder project. Candidates will have extensive experience within the Qgenda space working on configuration. <ul><li> is currently the SME on at his organization for QGenda where they are going through an EPIC Oncall integration</li><li>Designed, tested, configured, and integrated QGenda software, including with Epic Cadence &amp; OnCall to meet business needs, collaborating with internal and external stakeholders</li><li>Oversaw QGenda configurations and optimizations, workflow enhancements, and functional requirements</li><li>Gathered requirements for external vendors to push product development forward in regard to QGenda Scheduling and OnCall</li><li>Managed QGenda customer ticketing across the entire organization in bid to centralize our QGenda support model internally</li><li>Worked on end-to-end QGenda projects including system implementations and post Go-Live enhancements</li></ul> SkillsQgenda, EpicTop Skills DetailsQgenda,EpicAdditional Skills &amp; QualificationsQgenda, Epic, and VisioExperience LevelExpert Level

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position OverviewOne North is looking to add a Senior UX Strategist to our open, inclusive, and collaborative team. In this role, you’ll be on the front lines helping our clients plan, create, and deliver digital experiences. Ideally, you have strong and demonstrated UX chops (research, design, and prototyping), collaboration, and consulting skills. As part of our multidisciplinary strategy team, you’ll be at the center of projects and connected all the way through from concept to execution. This role will ideally be based in the Chicagoland area, but we are open to remote locations across the U.S. and Canada. Responsibilities•	Work across a spectrum of large and small-scale digital communications, websites, apps, and product engagements.•	Work on multiple clients and/or internal projects at a time by prioritizing your efforts with your project leads or manager.•	Represent the voice of the user, ensure the solution is effective, engaging, usable, consistent, and aligned with the client&#39;s business goals and end user needs.•	Work within the unknown and discovery phases of engagements to set-up solution concepting and definition.•	Lead design thinking, user centered design methods, research, and testing; know when to utilize them in your design process as well as advocate for and educate about them.•	Execute UX research methods as part of the design process, including interviews, surveys, heuristic analysis, usability testing, A/B testing, and analytics analysis and utilize findings to drive design decisions.•	Develop user personas and journey maps that build empathy by illustrating user behaviors, preferences, needs, and pain points alongside other Strategists.•	Create storyboards, user flows, diagrams, system maps, detailed information architecture, and taxonomies.•	Iterate on solutions and create detailed wireframes and functional specifications, by laying the strategic foundational structure of a website&#39;s components and page types or leveraging and expanding upon an existing design system/site structure.•	Drive quality of the solution and its impact. Know when to abandon or rework the plan. Take and push for design risks, push past the obvious.•	Design solutions that balance user frictions and needs with our client&#39;s business goals, market viability, and technical feasibility.•	Present your work to clients and internal stakeholders, communicate complex ideas visually and verbally, use storytelling, seek feedback, and facilitate collaboration.•	Foster strong client relationships on UX Strategy projects by leading client workshops, facilitating working sessions, and adjusting your approach when necessary to help you accomplish your goals and outputs.•	Receive and facilitate client feedback, know how and when to defend design decisions and articulate decision trade-offs.•	Drive collaboration for yourself and others by engaging with multi-disciplinary internal teams, clients, end users, and third parties/consultants.•	Pay close attention to interpersonal relationships and their effect on the working environment and project quality.•	Stay on top of UX and industry trends to drive your career development and share your learnings with other UX Strategists during UX team time or through thought leadership.•	Bring a strong and informed point of view of the design process and advocate internally for process, project, tool, and agency improvement. •	Contribute to our culture of feedback and act as a mentor to junior team members, modeling the behaviors and characteristics of a leader. Skills &amp; Qualifications•	4 or more years of professional agency or consulting experience preferred•	Bachelor’s degree preferred•	Agile and lean product design experience preferred•	Strong presentation skills, experience communicating and visualizing complex and abstract ideas and concepts, storytelling, and presenting to executive-level stakeholders•	Excellent verbal and written communication skills•	Expert command of usability heuristics, HCI, and UX best practices•	Demonstratable experience solving a range of UX problems across a variety of projects•	Working knowledge of design and collaboration software (i.e., Figma, Miro, Teams, Confluence, etc.)•	Experience drafting and conducting usability testing sessions, synthesizing findings, and translating them into actionable tactics•	Experience partnering with technical architects and writing functional specifications•	Ability to travel to client sites and projects, up to 15% of the time. Application Requirements• Portfolio of recent work showing process and deliverables required

Senior UX Strategist

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview One North is looking to add a Senior UX Strategist to our open, inclusive, and collaborative team. In this role, you’ll be on the front lines helping our clients plan, create, and deliver digital experiences. Ideally, you have strong and demonstrated UX chops (research, design, and prototyping), collaboration, and consulting skills. As part of our multidisciplinary strategy team, you’ll be at the center of projects and connected all the way through from concept to execution. This role will ideally be based in the Chicagoland area, but we are open to remote locations across the U.S. and Canada. Responsibilities •	Work across a spectrum of large and small-scale digital communications, websites, apps, and product engagements.•	Work on multiple clients and/or internal projects at a time by prioritizing your efforts with your project leads or manager.•	Represent the voice of the user, ensure the solution is effective, engaging, usable, consistent, and aligned with the client&#39;s business goals and end user needs.•	Work within the unknown and discovery phases of engagements to set-up solution concepting and definition.•	Lead design thinking, user centered design methods, research, and testing; know when to utilize them in your design process as well as advocate for and educate about them.•	Execute UX research methods as part of the design process, including interviews, surveys, heuristic analysis, usability testing, A/B testing, and analytics analysis and utilize findings to drive design decisions.•	Develop user personas and journey maps that build empathy by illustrating user behaviors, preferences, needs, and pain points alongside other Strategists.•	Create storyboards, user flows, diagrams, system maps, detailed information architecture, and taxonomies.•	Iterate on solutions and create detailed wireframes and functional specifications, by laying the strategic foundational structure of a website&#39;s components and page types or leveraging and expanding upon an existing design system/site structure.•	Drive quality of the solution and its impact. Know when to abandon or rework the plan. Take and push for design risks, push past the obvious.•	Design solutions that balance user frictions and needs with our client&#39;s business goals, market viability, and technical feasibility.•	Present your work to clients and internal stakeholders, communicate complex ideas visually and verbally, use storytelling, seek feedback, and facilitate collaboration.•	Foster strong client relationships on UX Strategy projects by leading client workshops, facilitating working sessions, and adjusting your approach when necessary to help you accomplish your goals and outputs.•	Receive and facilitate client feedback, know how and when to defend design decisions and articulate decision trade-offs.•	Drive collaboration for yourself and others by engaging with multi-disciplinary internal teams, clients, end users, and third parties/consultants.•	Pay close attention to interpersonal relationships and their effect on the working environment and project quality.•	Stay on top of UX and industry trends to drive your career development and share your learnings with other UX Strategists during UX team time or through thought leadership.•	Bring a strong and informed point of view of the design process and advocate internally for process, project, tool, and agency improvement. •	Contribute to our culture of feedback and act as a mentor to junior team members, modeling the behaviors and characteristics of a leader. Skills &amp; Qualifications •	4 or more years of professional agency or consulting experience preferred•	Bachelor’s degree preferred•	Agile and lean product design experience preferred•	Strong presentation skills, experience communicating and visualizing complex and abstract ideas and concepts, storytelling, and presenting to executive-level stakeholders•	Excellent verbal and written communication skills•	Expert command of usability heuristics, HCI, and UX best practices•	Demonstratable experience solving a range of UX problems across a variety of projects•	Working knowledge of design and collaboration software (i.e., Figma, Miro, Teams, Confluence, etc.)•	Experience drafting and conducting usability testing sessions, synthesizing findings, and translating them into actionable tactics•	Experience partnering with technical architects and writing functional specifications•	Ability to travel to client sites and projects, up to 15% of the time. Application Requirements • Portfolio of recent work showing process and deliverables required

DescriptionOne North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview One North is looking to add a Senior UX Strategist to our open, inclusive, and collaborative team. In this role, you’ll be on the front lines helping our clients plan, create, and deliver digital experiences. Ideally, you have strong and demonstrated UX chops (research, design, and prototyping), collaboration, and consulting skills. As part of our multidisciplinary strategy team, you’ll be at the center of projects and connected all the way through from concept to execution. This role will ideally be based in the Chicagoland area, but we are open to remote locations across the U.S. and Canada. Responsibilities <ul><li>Work across a spectrum of large and small-scale digital communications, websites, apps, and product engagements.</li><li>Work on multiple clients and/or internal projects at a time by prioritizing your efforts with your project leads or manager.</li><li>Represent the voice of the user, ensure the solution is effective, engaging, usable, consistent, and aligned with the client&#39;s business goals and end user needs.</li><li>Work within the unknown and discovery phases of engagements to set-up solution concepting and definition.</li><li>Lead design thinking, user centered design methods, research, and testing; know when to utilize them in your design process as well as advocate for and educate about them.</li><li>Execute UX research methods as part of the design process, including interviews, surveys, heuristic analysis, usability testing, A/B testing, and analytics analysis and utilize findings to drive design decisions.</li><li>Develop user personas and journey maps that build empathy by illustrating user behaviors, preferences, needs, and pain points alongside other Strategists.</li><li>Create storyboards, user flows, diagrams, system maps, detailed information architecture, and taxonomies.</li><li>Iterate on solutions and create detailed wireframes and functional specifications, by laying the strategic foundational structure of a website&#39;s components and page types or leveraging and expanding upon an existing design system/site structure.</li><li>Drive quality of the solution and its impact. Know when to abandon or rework the plan. Take and push for design risks, push past the obvious.</li><li>Design solutions that balance user frictions and needs with our client&#39;s business goals, market viability, and technical feasibility.</li><li>Present your work to clients and internal stakeholders, communicate complex ideas visually and verbally, use storytelling, seek feedback, and facilitate collaboration.</li><li>Foster strong client relationships on UX Strategy projects by leading client workshops, facilitating working sessions, and adjusting your approach when necessary to help you accomplish your goals and outputs.</li><li>Receive and facilitate client feedback, know how and when to defend design decisions and articulate decision trade-offs.</li><li>Drive collaboration for yourself and others by engaging with multi-disciplinary internal teams, clients, end users, and third parties/consultants.</li><li>Pay close attention to interpersonal relationships and their effect on the working environment and project quality.</li><li>Stay on top of UX and industry trends to drive your career development and share your learnings with other UX Strategists during UX team time or through thought leadership.</li><li>Bring a strong and informed point of view of the design process and advocate internally for process, project, tool, and agency improvement.</li><li>Contribute to our culture of feedback and act as a mentor to junior team members, modeling the behaviors and characteristics of a leader.</li></ul> Skills &amp; Qualifications <ul><li>4 or more years of professional agency or consulting experience preferred</li><li>Bachelor’s degree preferred</li><li>Agile and lean product design experience preferred</li><li>Strong presentation skills, experience communicating and visualizing complex and abstract ideas and concepts, storytelling, and presenting to executive-level stakeholders</li><li>Excellent verbal and written communication skills</li><li>Expert command of usability heuristics, HCI, and UX best practices</li><li>Demonstratable experience solving a range of UX problems across a variety of projects</li><li>Working knowledge of design and collaboration software (i.e., Figma, Miro, Teams, Confluence, etc.)</li><li>Experience drafting and conducting usability testing sessions, synthesizing findings, and translating them into actionable tactics</li><li>Experience partnering with technical architects and writing functional specifications</li><li>Ability to travel to client sites and projects, up to 15% of the time.</li></ul> Application Requirements <ul><li>Portfolio of recent work showing process and deliverables required</li></ul>

Description SUMMARY:Serve as liaison between the client and municipalities, contractors, and customers for new installations, upgrades, conversions, and relocations to electrical service. Ensure customer requirements and expectations are accurately understood, communicated, and executed. Schedule, coordinate, and ensure completion of all facets of projects from initiation through close out. MINIMUM REQUIREMENTS:High school diploma/GED and two (2) years of experience in customer-facing roles or construction. Must successfully complete a training program in four (4) to six (6) months. Preferred Special Skills, Knowledge, or Qualifications: Computer skills: Windows, Word, Excel, CC&amp;B, GIS, and work order management programs such as Maximo and Primavera. Ability to understand and apply algebra and trigonometry formulas related to Company calculations. Ability to assume project leadership and communicate effectively with customers. Basic understanding of electrical theory, policies, procedures, and rates. Familiarity with customer construction standards and safety manuals. Effective communication and customer service skills. Working knowledge of construction standards and practices, Electric Service Requirement Manual (ESRM) specifications, extension policy provisions, service plan rates, and types of construction materials utilized. Fieldwork may constitute 50% or more of this job. MAJOR ACCOUNTABILITIES:1) Provide customer service and coordination for primary or service installation projects, including upgrades, relocations, conversions, maintenance, street lights, dusk to dawn lights, and new services. Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and closeout. 2) Determine the best source of the Client&#39;s power, the most cost-effective design, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications and requests of the customer. 3) Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans/maps/drawings, and make key decisions regarding the layout of the Client&#39;s facilities. Often, these decisions require consultation with our external customers and/or municipality liaison. 4) Evaluate the need to obtain easements from property owners and permits from municipal authorities; as necessary, process through Company right of way to obtain required easement and permit documents. 5) Prepare work authorizations (WA) and job estimates. Determine and communicate customer charges required in advance of construction in accordance with the client&#39;s extension policy or Municipality agreements. Prepare and present invoices to customers and manage scheduling to ensure monies are collected before releasing jobs to crews. May prepare and communicate billing in compliance with Company policies and rates for street lighting and within the contractual limits of the Client and Municipality agreement. 6) Upon completion of preliminary work, release the project to construction and/or schedule the work with the Construction Coordinator, crews, or other related contractors. Conduct inspection(s) of the Client&#39;s facilities before and upon completion of construction to ensure compliance with Company and safety code requirements. 7) Troubleshoot and resolve problems encountered throughout the project. Keep internal and external departments and agencies informed of activities that affect current and future facilities. May act as the control desk or initial intake and triage of all customers based on the requirements of the specific office. 8) May set up new accounts in the Customer Care &amp; Billing (CC&amp;B) system, create orders for crews to run service lines, set meters, and locate Copmany facilities; field inspect new accounts; ensure the information in CC&amp;B is updated appropriately. Update related databases and close out the project upon completion. This position is at the Surprise Service Center but has the potential to float between the Surprise, Deer Valley, and Paradise Valley Service Centers. SkillsCustomer Support, Help desk support, Help desk, Organizational and leadership skills, Customer service, Customer service oriented Top Skills Details•	Someone who has gone on job sites to meet with customers•	For example, someone who has worked for a plumbing, roofing, or utilities-related company and had to talk to customers about their service and/or installations.•	Customer service piece is huge – the leader is looking for this experience on resumes. For example, experience working with their customers at job/installation sites. •	Strong soft skills, detail-oriented, and organized•	Entry-level project management skills are helpful: time management, scheduling, when and how to prioritize workload.•	The essence of basic electricity is a plus - how is it generated (from generation to meter)•	This is easily taught and most people can get a good understanding of it through the training for this role Additional Skills &amp; QualificationsThe position will initially be based out of the Surprise Service Center. However, if needs change, this individual may need to move to either our Deer Valley or Paradise Valleydock. The individual will only ever be based out of one location at a time – if they do need to move to another Service Center, then that would become their new home base. •	Role will be fully onsite- *DRIVING ROLE*•	Hours will be M-F, 6am-2:30pm•	Will require driving a company vehicle to job sites and for customer meetings out in the field•	12-month contract with the possibility of extension Experience LevelExpert Level

Service Coordinator

Description<ol><li>Answers and handles inbound calls to the Service Departments, scheduling appointments and providing assistance as necessary</li></ol>2.	Obtains detailed, accurate and specific customer, vehicle and service information3.	Monitors appointments, contacting no-shows daily to reschedule4.	Proactively contacts customers and conducts other outbound calls as necessary5.	Retrieves and handles after-hours voicemails appropriately6.	Brings any potential customer dissatisfaction issues to the attention of the Service Customer Care Center7.	Ensures the dealership meets or exceeds the manufacturer’s national average for customer satisfaction8.	Maintains safe work environment9.	Completes all other projects and duties as assigned

DescriptionThe Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience:1-2 years of helpdesk experience in a professional setting1-2 years of experience working with “help desk ticketing tools” i.e. Service Now, IvantiExperience supporting Work from Home end-usersExperience working remotely as a team member Skills:Ability to troubleshoot common Windows related issuesWorking knowledge of Active DirectoryWorking knowledge of Domain hierarchyWorking knowledge of Microsoft Windows OSMicrosoft Office Products including:Word, Excel, Outlook, PowerPoint, TeamsTroubleshooting VPN ClientsStrong written and oral communicationAbility to learn and troubleshoot custom applicationsAbility to search knowledge documentation and past tickets for solutionsAbility to report onsite Non-Technical Requirements:Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.The ability to listen to the end user and understand their needs and perspectives.Sense of urgency in supporting the end user – returning the ability for them to perform their job. Skillscall center customer service, call center operations, phone supportTop Skills Detailscall center customer service,call center operations,phone supportAdditional Skills &amp; QualificationsService Desk experienceExperience LevelMid Level

Service Desk Analyst

There&#39;s currently a Service Desk Analyst opportunity available with a client in Inver Grove Heights, MN. This will be 100% on-site in Inver Grove Heights, MN and you will be asked to provide phone support to end users. Looking for someone with great customer service skills that has some exposure to the top skills below, whether it be personal or professional experience. Top Skills•      1 -2 + years of Phone Support experience•      Strong knowledge of Windows 10 and Office 365•      Network, Printer and VPN Troubleshooting experience is needed Description• The right fit will have EXCELLENT customer service and interpersonal skills• This individual will be one of 17 individuals on the Service Desk team. This group is a Tier I/II Service Desk so the ability to handle higher level end user questions is important.• Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity troubleshooting ability are needed – these are the most common issues.• Process oriented individuals work best on this team – this company adheres to ITSM/ITIL practices. Having a good understanding of KPI (definition below) is CRITICAL.A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization. KPIs differ per organization; business KPIs may be net revenue or a customer loyalty metric, while government might consider unemployment rates.• The culture within the team and at this company is very strong – there is very limited attrition because the client is a great company to work for. There is upward mobility within the company due to the size and growth of the company.• The team had a 96.8 Customer Satisfaction rating from their last end user survey – this is outstanding and a testament to how passionate the team is about taking care of end users. There is a high sense of accountability within the team.• There is a 3 week training period to get familiarized with the client&#39;s environment.

Description
					This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm.
					Skills
					Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory
					Top Skills Details
					Help desk,Support,Help desk support,Troubleshooting,Service desk
					Additional Skills &amp; Qualifications
					Additional experience that would be a plus:
• Experience with Win 10 as they will be moving to it (80% there currently)
• O365 experience
• Experience with Service Now
					Experience Level
					Intermediate Level

Required Skills:<ol><li>1+ years of helpdesk support experience</li><li>Windows OS</li><li>Office 365</li><li>Active Directory</li><li>Chat support (plus but not required)</li></ol> Job Description:Client is looking to hire a Service Desk Analyst. Team is currently doubling in size due to higher call volume and incoming tickets. While supporting daily IT related tasks and projects, technician will also have opportunities to grow technical skills by learning new technologies that keep clients centers up and running! Responsibilities include, but are not limited to:<ul><li>100% IT phone and chat support</li><li>Networking support (DNS, DHCP, TCP/IP, etc.)</li><li>Troubleshoot in a multi-user high volume environment</li><li>Troubleshoot PC&#39;s, printers, etc.</li><li>Support Windows based devices</li><li>Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.</li><li>Triage high impact events</li><li>Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions</li><li>Managing local technical projects</li><li>Maintain or create policies, procedures, and processes</li><li>Identify root-causes of operational issues and process inefficiencies</li><li>Working with limited supervision in a customer-facing service role</li><li>Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms</li></ul>

DescriptionCandidates must have a great combination of excellent customer service and strong technical troubleshooting.Candidates must have strong experience supporting Windows, Active Directory, MS Office, mobile devices, Citrix, and VPN issues.Any legal experience or experience supporting a document management system is a big plus.Candidates should have experience taking the initial call from end users (when the end user is most irritated). The first 5-6 months you will be onsite every day. Then it will be a hybrid of 3 days in the office and 2 days remote. It is a 12 months + consulting assignment. The shifts available is Monday – Friday, 11 am - 7 pm.SkillsHelp desk, Service desk, Customer service, Windows 10, Active directory, Microsoft Office, MS Word, Citrix, VPN, document management systems, iManageTop Skills DetailsHelp desk,Service desk,Customer service,Windows 10,Active directory,Microsoft Office,MS Word,Citrix,VPNAdditional Skills &amp; QualificationsCandidates must have excellent communication skills and have excellent customer service skills.Experience LevelExpert Level

DescriptionThe Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience:1-2 years of helpdesk / call center experience1-2 years of experience working with “help desk ticketing tools” i.e. Service Now, IvantiExperience supporting Work from Home end-usersExperience working remotely yet as a team member Skills:Ability to troubleshoot common Windows related issuesWorking knowledge of Active DirectoryWorking knowledge of Domain hierarchyWorking knowledge of Microsoft Windows OSMicrosoft Office Products including:Word, Excel, Outlook, PowerPoint, TeamsTroubleshooting VPN ClientsStrong written and oral communicationAbility to learn and troubleshoot custom applicationsAbility to search knowledge documentation and past tickets for solutions Non-Technical Requirements:Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.The ability to listen to the end user and understand their needs and perspectives.Sense of urgency in supporting the end user – returning the ability for them to perform their job. Hardware:The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.Secure/quiet location to workPersonal high speed internet connection (no hot spots or public internet locations)Cell phone with good receptionSpeakers/Mic to ensure quality audio during conversations, a USB headset will also be provided. Monday-Friday 7am - 4pmMonday-Friday 8am-5pmMonday-Thursday, In-Office Required

DescriptionLocations: 1 Positions will sit at the Austin, TX site locationTEKsystems Candidates placed on this team: For reference you can mirror the below candidates that are currents and those that have gone direct as FTEs that we have placed on this team in the past to see the level of experience that we are looking for: Armando Castro, Katherine Cressler, Sidhant Sharad, Jurcemeo Triplett, Vincent Garcia, Thomas Gallagher, Kevin Lopez, and Valeria Rea, Trevor Saye, DaMarcus Stubbs, Jose David Cantua, Isaac Sterling. Note: Manager likes to see candidates that have at least 2-3 years of Helpdesk experience in an enterprise environment. Candidate need to have experience with providing support for Windows 10/11, Office 365, working with a ticketing systems, and understanding of navigating issues through a Knowledgebase. All candidates coming onboard with have to do phone as well as chat support. Shift: Candidates will work onsite starting day one, but will be able to work remotely on Friday&#39;s. After 90 days if candidates are hitting all of their metrics, they will be granted an opportunity to work 2 days remote a week. Mid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills. Responsibilities:• Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.• Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction• Provides incident status updates to management and end-users per service level guidelines• Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support• Provide support for PCs, laptops, printers, cell phones, and tablets etc.• Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).• Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management• Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelor’s or Associates degree in Information Training: Candidate will go through a 3 week training period once they are brought onboard with Charles Schwab in-house trainer.Additional Skills &amp; Qualifications• Currently agents take around 30-40 calls a day• Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.• Candidate must be able to receive constructive feedback• Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand• Candidate must have experience with working with ticketing systems, SCCM, Active Directory, Remote Tools, and MS OfficeSkillsHelp desk, Support, Help desk support, Troubleshooting, Office 365, Windows 10 &amp; 11, Chat Support, Active directory, VPN (Cisco AnyConnect), Phone support, Technical support, Hardware, Software, Mobile Device SupportTop Skills DetailsHelp desk,Support,Help desk support,Troubleshooting,Office 365,Windows 10 &amp; 11,Chat Support,Active directory,VPN (Cisco AnyConnect),Phone support,Technical support,Hardware,SoftwareAdditional Skills &amp; Qualifications• Currently agents take around 30-40 calls a day• Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.• Candidate must be able to receive constructive feedback• Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand• Candidate must have experience with working with ticketing systems, SCCM, Active Directory, Remote Tools, and MS OfficeExperience LevelIntermediate Leve

Description• The right fit will have EXCELLENT customer service and interpersonal skills• This individual will be one of 17 individuals on the Service Desk team. This group is a Tier I/II Service Desk so the ability to handle higher level end user questions is important.• Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity troubleshooting ability are needed – these are the most common issues.• Process oriented individuals work best on this team – Client adheres to ITSM/ITIL practices. Having a good understanding of KPI (definition below) is CRITICAL.A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization. KPIs differ per organization; business KPIs may be net revenue or a customer loyalty metric, while government might consider unemployment rates.• The culture within the team and at client is very strong – there is very limited attrition because CHS is a great company to work for. There is upward mobility within the company due to the size and growth of the client.• The team had a 96.8 Customer Satisfaction rating from their last end user survey – this is outstanding and a testament to how passionate the team is about taking care of end users. There is a high sense of accountability within the team.• There is a 3 week training period to get familiarized with client’ environment.SkillsSupport, Troubleshooting, Service desk, Windows 10, Active directory, Office 365Top Skills DetailsSupport,Troubleshooting,Service desk,Windows 10,Active directory,Office 365Additional Skills &amp; Qualifications• 1 -2 + years of Phone Support experience• Strong knowledge of Windows 10 and Office 365• Network, Printer and VPN Troubleshooting experience is needed

DescriptionShift Hours: (2nd shift) Mon through Friday, 3pm – midnight. Shift will rotate 2 weeks on site, 2 weeks WFH. This is a 12 month contract to hire. Job Description: The Service Desk Analyst is the single point of contact when assisting customers with all manner of incident reports and inquiries in an ever-growing spectrum of intake. This position is required to perform all Service Desk functions including, but not limited to, answering calls, creating service tickets, assisting callers with issues, documenting those issues, documenting issue resolutions (when possible), or re-routing calls and help tickets as applicable. Currently this position will field internal customer Human Resources FAQ and intake, patient information portal calls, technical (IT) and EMR calls, and physical facilities intake. Client uses ServiceNow for all knowledge, routing, and troubleshooting documentation. Job Responsibilities:• Provide a fantastic customer service experience for every client who calls the Service Center for assistance• Codeswitch customer/user jargon and industry terms understood by application analysts• Respond to requests and effectively coordinate the execution of the Incident/Change/Problem processesCapture and document all details of an issue in the Service Management Portal• Maintain technical expertise in the following areas:o Microsoft Operating System technical navigation and supporto Microsoft Productivity Software (Office 365, Teams) technical navigation and supporto Network device troubleshooting (modem/router/laptop wireless NIC)o Electronic Medical Record (EMR) technical navigation and supporto Other workplace services technologies as directed• Interface with the other team members to provide additional information to assist in the resolution of cases asfast as possible• Assist in scheduled environmental integrity checks within our Data Center, responding to alerts, and providinglow-impact onsite assistance if directed. Skills:• 2-5 years of Face-to-face Customer Service experience, including retail• Excellent verbal and written communication skills• Experience in HR CSR role helpful but not required• Familiarity with a wide variety of technologieso Web-based applications and deployments (Citrix, PeopleSoft, Sharepoint)o Electronic Medical Record documentation and ordering support (Epic)o Workstation break/fix (PC and peripherals, mobile phone, patient vitals monitoring, printer) Education Requirements:• Bachelor’s degree in communications, public relations, or technology, or equivalent experience in a CustomerService environment• Technical certifications are preferred but not required• 40+ WPM Key capabilities:• Interfaces effectively and efficiently with clients, staff, and partners. Requires both oral and typedcommunication capabilities• Maintains a sense of urgency to address customer requests or concerns quickly and with a genuine smile, evenif working over the phone• Possesses strong ability to learn and apply new methodologies in an ever-changing environment.• Ability to follow instruction, even if past experiences offer a different solution path• Follows a process-oriented approach to projects and tasks; completes tasks in a consistent, reliable,repeatable manner for proven results• Demonstrates the ability to operate effectively on their own in addition to maintaining lines of communicationwith teammates to achieve collective goals• Coordinates solutions utilizing resources at their disposal (knowledgebase, routing guides)• Learns independently but works as a team member• Desires to be helpful even when our customer is under pressureSkillsHelp desk support, Service desk, TroubleshootingTop Skills DetailsHelp desk support, Service desk, TroubleshootingAdditional Skills &amp; QualificationsKeep candidates within Indy Metro; Community Service Center is officially a “hybrid” job requiring reliable transportation. Consultants will be scheduled one onsite day a week; additionally, our first 6 weeks of training will be onsite more often than not.Vaccination against ANNUAL INFLUENZA is a requirement for onsite work. Health Check including drug screen is a requirement of onboarding.Experience LevelIntermediate Level

A growing Biotechnology company in Wilsonville, OR is hiring an IT Service Desk Technician to join the team for a great opportunity! Job Duties:<ul><li>Troubleshoot Mac (90%) and Windows (10%) hardware, operating systems and software, and mobile devices</li><li>Ensure that all issues and requests are documented accurately in the IT ticketing system</li><li>Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue</li><li>Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests</li><li>Monitor inbound support channels, (ticket queues, Slack support channels, etc) and provide timely IT customer support</li><li>Responsible for the overall management and administration of all client assets including desktops, laptops, printers and mobile devices.</li><li>Support of Conference Rooms and collaboration technology (video conferencing, audio conferencing, electronic whiteboards</li><li>Follow up with end users, provide feedback, and see issues and requests through to resolution</li><li>Identity and Access Management including provision, modify and revoke account access and licenses as required</li></ul>Qualifications:<ul><li>10+ years of hands on IT Service Desk, Helpdesk &amp; Desktop experience required</li><li>Experience supporting both Mac &amp; Windows devices and experience with JAMF required</li><li>Extensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office</li><li>Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)</li><li>Familiarity with IT Service Management and ITIL concepts and processes</li><li>Experience supporting mobile devices in a corporate setting</li><li>HDI Support Center Analyst or Desktop Support Technician certifications a plus</li></ul>**If Interested:Please apply to the job application and email Derek at Dmautz @teksystems.com

Service Desk Technician - Mac & Windows

Service Desk Technician - Tier 2/3

DescriptionThis role will be handling inbound calls from clients to verify client information for security purposes. Will be 100% onsite and is a true contract to hire role. This role will work on the Client Line. Looking for candidates that can be assertive on the phone but also able to show kindness and de-escalate when needed. Clients are not always pleased with the security questions and this role may need to work through this to get security questions completed. Daily Duties:Support financial professionals and clients by providing service related to incoming paperwork, account information and distributionsCommunicate operational and financial industry policies and proceduresResearch issues and resolve inquiries in a timely mannerDevelop understanding of the policies and procedures to execute them in daily workCollaborate with internal associates to improve procedures and templates to streamline processesOrganize document coordination utilizing departmental database software including documents scanned in by the mailroom or submitted via web capture by the client Additional Skills &amp; QualificationsStrong customer service skillsAbility to self-motivate and work independently.Ability to work well under pressure.Basic and typing skills - 30-40 wpm - typing test required6 months - 1 year of relatable experienceStrong grammar and sentence structure through email

Service Experience

Description <ul><li>Support financial professionals and clients by providing service related to incoming paperwork, account information and distributions</li><li>Communicate operational and financial industry policies and procedures</li><li>Research issues and resolve inquiries in a timely manner</li><li>Develop understanding of the policies and procedures to execute them in daily work</li><li>Adapt and adhere to Cambridge policies and core values</li><li>Collaborate with internal associates to improve procedures and templates to streamline processes</li><li>Organize document coordination utilizing departmental database software including documents scanned in by the mailroom or submitted via web capture by the client</li></ul> #centralpriority25

Service Experience Specialist

Description
					Job Description
As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

Let’s partner. Together, we can accomplish amazing things.

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

Description: 
The myIT team is looking for an experienced ServiceNow System Administrator to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and business process automation for Allegis Group on the ServiceNow platform.

The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features

Qualifications:
•	Certified ServiceNow System Administrator Certification
•	4 years of experience maintaining the ServiceNow platform, including administering, configuring, upgrades, system health, and incident management 
•	4 years of experience with Service Management (ITSM) is required
•	Experience integrating ServiceNow with other applications
•	Experience at least 2 of the following modules ITSM, ITOM, SPM, CSM
•	Strong analytical and problem-solving skills
•	Ability to work collaboratively with cross-functional teams.
•	Ability to work in a fast-paced, deadline-driven environment.
•	Experience with service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLAs, metrics, reports, and dashboards.
 
Main Responsibilities: 
•	Maintains stability and usability of the platform
•	Performs application maintenance to include performance monitoring and error identification/remediation
•	Manages support for incidents
•	Manages update set creation and migration
•	Leads ServiceNow upgrade planning and execution
•	Manages instance security, user/group access, administration, access control lists, etc.

Job Duties: 	
1.	Administer, configure, and maintain the ServiceNow platform across all modules, including managing out-of-the-box functionality
2.	Perform enhancements, upgrades, and maintenance on ServiceNow platforms as necessary
3.	Develop and implement fixes for bugs and issues found in ServiceNow 
4.	Create and modify forms, fields, and flow according to requirements
5.	Design and create dashboards and reports to support business operations
6.	Resolve incidents and service requests promptly Ensure the security of the ServiceNow platform, including compliance with regulations and internal policies
7.	Collaborate with developers on release management activities
8.	Utilize ServiceNow scripting modules such as Client Scripts, UI Policies, Business Rules, etc.
9.	Create and modify knowledge base articles to enhance user support and documentation
					Skills
					Servicenow, Agile, Implementation, itil service management, incident management, itil, itom, Itsm, Administration, Change management, upgrade, patch management
					Top Skills Details
					Servicenow,Agile,Implementation,itil service management,incident management,itil,itom
					Additional Skills &amp; Qualifications
					ITIL v4 certification, ServiceNow System Admin certification
					Experience Level
					Intermediate Level

Service Now Administrator

Description
					The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems
•
As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services&#39; core values
•
Travel to Commercial client sites to service, repair, troubleshot and detect access control equipment and IP based video security systems
•
Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
•
Apply all necessary documentation for tracking of service related issues
•
Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
•
Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
•
Establish and maintain effective working relationships with both internal and external customers
•
Provide phone and on-line remote diagnostic support
•
Drive to commercial client sites, with a company issued vehicle, to perform service
•
Perform other duties as assigned by Operations Management
					Skills
					Access control, Cctv, troubleshooting, Service, amag, avigilon, exacq vision, lenel, Installation, genetech, Install, Security, Cabling
					Top Skills Details
					Access control,Cctv,troubleshooting
					Additional Skills &amp; Qualifications
					• High School Degree, Vocational School or equivalent required
• 5+ years of field experience
• Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
• Ability to meet deadlines and work in a fast based environment with minimum direction
• Good communication skills for effective interaction with internal &amp; external customers
• Available for scheduled “on-call” duties to respond to emergency service calls
• Strong troubleshooting skills, mechanical and electronics aptitude
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’
• Be able to work independently or as a member of a team
• Good verbal and written communication skills
					Experience Level
					Expert Level

Service Tech

DescriptionA data company is looking for a Service technician to come in and help their team. The technician will be responsible for doing the following.1. Candidate must have the ability to conduct Service work, pull cat 5/6 cable across the infrastructure i2. Candidate must have the supported Termination on the B side in the IDF closet 3. Candidate must be very neat and clean with your work, follow directions, and show up on time.SkillsCabling, Cat5, cat6, pull, terminate, Terminate Top Skills DetailsCabling, Cat 5, Cat 6, pull, terminate Additional Skills &amp; QualificationsStrong work ethic, can do attitude and good communication.

Service Technician

DescriptionThe Service Technician is responsible for the service, maintenance, repair, and troubleshooting of access control equipment and IP-based video systems. This includes electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The role requires a proactive and skilled individual who consistently performs in alignment with core values. Key Responsibilities:<ul><li>Service and Repair: Perform maintenance, repairs, and troubleshooting on various security systems, including locks, card readers, cameras, and intercoms.</li><li>Diagnostics: Identify and resolve issues with system installations, ensuring compliance with building codes.</li><li>Documentation: Maintain accurate records of service-related issues.</li><li>Tool Usage: Safely operate hand and power tools, test equipment, and CCTV testing devices.</li><li>Technical Proficiency: Read and interpret electrical schematics, CAD drawings, and related documents for low-voltage applications.</li><li>Customer Relations: Establish and maintain effective working relationships with internal and external customers, providing remote diagnostic support when needed.</li><li>Additional Duties: Perform other tasks as assigned by Operations Management.</li></ul>Qualifications:<ul><li>Certification: NICET 1 certification or willingness to obtain.</li><li>Experience: 2-3 years of experience servicing commercial electronic security systems, including access control, video management, intrusion detection, and fire systems/alarms.</li><li>On-Call: Ability to respond to emergency service calls on a rotational basis.</li><li>Physical Requirements: Ability to lift up to 50 lbs. and work on ladders up to 16 feet.</li><li>Driving: Valid driver&#39;s license with a clean driving record.</li><li>Education: High School Degree, Vocational School, or equivalent.</li><li>Skills: Strong troubleshooting skills, mechanical and electronic aptitude, excellent verbal and written communication skills, ability to work independently or as part of a team, and understanding of Windows operating systems and IT network topology.</li></ul>Work Environment:<ul><li>Schedule: Monday through Friday, 8 AM to 5 PM.</li><li>Location: Primarily customer sites in Beaufort County, with occasional travel to Charleston or Savannah.</li><li>Primary Focus: Beaufort County school systems.</li></ul>

Description
					As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

Let’s partner. Together, we can accomplish amazing things.

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:


The senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes).

Essential Duties
•	Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
•	Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with 
 stakeholders.
•	Participate in technical review sessions
•	Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
•	Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
•	Manage complexity resulting from large projects and/or multiple stakeholders
•	Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
•	Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
•	Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
•	Manage time to balance individual work with the success of the team and the client on multiple projects.
•	Coach and mentor team members as needed.

Required Qualifications
1.	7+ years of experience working as a business analyst
2.	5+ years of professional services experience
3.	3+ years of ServiceNow experience including but not limited to the following:
a.	Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
b.	Building reports and dashboards for internal team use as well as end users
c.	Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
d.	Hands on experience with modifying form and list views in ServiceNow
e.	Experience setting up and managing a Visual Task Board (VTB)
4.	Ability to understand business processes and translate into technical specifications
5.	Working understanding of SDLC and Agile development best practices
6.	Excellent oral and written communication skills (English language)
7.	Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
8.	Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
9.	Customer-focused approach with outstanding interpersonal skills
10.	Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams
 
Preferred Qualifications
1.	Degree or equivalent in Business, Information Systems, or Computer Science
2.	ServiceNow Certified Systems Administrator (CSA)
3.	ITIL v3 or v4 foundations certification
4.	ScrumMaster certification (CSM) and/or Leading SAFe certification
5.	Understanding of Managed Service providers and how they work with various customers
6.	PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification
					Skills
					Servicenow, Business analysis, Agile, Itsm, Requirements gathering, Project management, Implementation, stakeholder management skills, gap analysis, itil service management, incident management, itom, strategy, product backlog, sdlc methodologies, storyboard, Product Owner Experience, crmtd
					Top Skills Details
					Servicenow,Business analysis,Agile,Itsm,Requirements gathering,Project management,Implementation,stakeholder management skills,gap analysis,itil service management,incident management,itom,strategy,product backlog,sdlc methodologies,storyboard
					
					
					Experience Level
					Intermediate Level

ServiceNow Business Analyst

As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes). Essential Duties•	Develop business and system requirements, process flows, and test plans using ServiceNow best practices.•	Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders.•	Participate in technical review sessions•	Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.•	Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.•	Manage complexity resulting from large projects and/or multiple stakeholders•	Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.•	Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.•	Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.•	Manage time to balance individual work with the success of the team and the client on multiple projects.•	Coach and mentor team members as needed. Required Qualifications1.	7+ years of experience working as a business analyst2.	5+ years of professional services experience3.	3+ years of ServiceNow experience including but not limited to the following:a.	Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HRb.	Building reports and dashboards for internal team use as well as end usersc.	Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use eachd.	Hands on experience with modifying form and list views in ServiceNowe.	Experience setting up and managing a Visual Task Board (VTB)4.	Ability to understand business processes and translate into technical specifications5.	Working understanding of SDLC and Agile development best practices6.	Excellent oral and written communication skills (English language)7.	Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches8.	Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment9.	Customer-focused approach with outstanding interpersonal skills10.	Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams Preferred Qualifications1.	Degree or equivalent in Business, Information Systems, or Computer Science2.	ServiceNow Certified Systems Administrator (CSA)3.	ITIL v3 or v4 foundations certification4.	ScrumMaster certification (CSM) and/or Leading SAFe certification5.	Understanding of Managed Service providers and how they work with various customers6.	PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification

Description<ul><li>Greet and assist potential customers in-person, understanding their home-improvement needs</li><li>Direct customers around the showroom or warehouse, showcase relevant products and pull materials for them</li><li>Input orders accurately, monitor and update delivery schedules</li><li>Answer inbound calls and emails promptly, providing helpful responses</li></ul>Skills &amp; Qualifications<ul><li>1 year of Microsoft Office - Word &amp; Excel experience (creating general documents, updating and creating spreadsheets, inputting data - no manipulation of data)</li><li>6 months of clerical or admin related experience - any type of customer facing role that also worked with emails</li><li>Strong communication skills and attention to detail, willing to help and passionate about customer service</li><li>Tiling or flooring industry experience is a plus</li></ul>Pay: $22-$24/HR depending on industry experience (weekly pay)Start Date: May 5th or ASAPSchedule: Mon-Fri 8am-5pm, must be open to working overtime 2 Saturdays per month (9am-2pm) every other week Location: Denver, CO 80238 - 100% ONSITE

Showroom Admin Associate

C2C OR VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION Skills needed:<ul><li>Bachelor’s Degree plus 4 years of related functional experience (or 8 total years if no degree)</li><li>Experience with both Windows Administration and Linux, as well as containerization software products</li><li>Functional with continuous integration and continuous delivery</li><li>Experience with automation and orchestration using Chef, Puppet, Ansible and containers</li><li>Coding skills beyond simple scripts and knowledge of application architecture</li><li>Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++/C#, Ruby, and JavaScript</li><li>Understanding of distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (OpenShift, Kubernetes, Yarn)</li><li>Skilled in spotting problems and identifying performance bottlenecks, leading to problem and root cause analysis and risk mitigation</li><li>Capacity monitoring and performance planning experience with cloud solutions like AWS using applications such as Dynatrace, New Relic, App Dynamics</li></ul>Preferred Skills:<ul><li>MS Windows Administration</li><li>MS Active Directory</li><li>MS PowerShell</li><li>Chef/Puppet/Ansible Shell Scripting</li><li>.NET Common Language Runtime (CLR)</li><li>Red Hat Enterprise Linux</li><li>Amazon Web Services (AWS)</li><li>Python, Java, C/C++/C#, Ruby, and JavaScript</li><li>OpenShift, Kubernetes, Yarn</li><li>Linux Containers</li><li>Dynatrace, Splunk, New Relic, App Dynamic</li><li>“Lift and Shift” experience in taking legacy workloads and migrating them to modern solutions.</li></ul>DescriptionUse engineering design concepts to recommend design or test methods for attaining or improving operational reliability in support of business objectives. Develop and implement high-reliability tools, systems, and services using engineering methodologies and tools. Determine reliability requirements and deliver insights from massive scale data in real time. Propose changes in design or formulation to improve system and/or process reliability. Utilize best practices and work with cross-functional teams to provide solutions and a positive user experience.<ul><li>Improve reliability, quality, and time-to-market for suite of software solutions, through effective hosting, monitoring, operations, and automation</li><li>Develop proprietary tools to improve system reliability and mitigate weaknesses in incident management or software delivery</li><li>Collaborate with team members to troubleshoot and fix issues utilizing knowledge of problems to route support escalation issues to the appropriate teams</li><li>Add automation for improved collaborative response in real-time, updates documentation, runbook tools, and modules to prepare teams for incidents</li><li>Support optimizing the software development life cycle to boost service reliability, based on post-incident reviews</li><li>Support system cost modeling for all hosted systems</li><li>Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve</li><li>Deliver primary operational support and engineering for distributed software applications</li><li>Implement guidelines and plans for automated systems delivery maintaining system and data security</li><li>Assist with impact analysis regarding enterprise-wide technology</li><li>Perform capacity monitoring with various monitoring tools (Splunk, Dynatrace, etc.) and make recommendations</li><li>Gather and analyze metrics from both operating systems and applications to assist in performance tuning, fault finding, and corrective action planning</li><li>Support system integration, software, and hardware at enterprise level for optimum performance</li><li>Partner with development teams to improve services through rigorous automated testing and release procedures</li><li>Contribute to system architecture planning, and policies and procedures surrounding enterprise-wide technology</li><li>Participate in system design consulting, platform management, and capacity planning</li><li>Stay abreast of new technologies; introduce applicable technology in alignment with business goals and for creative solutions</li></ul>

Site Reliability Engineer

Job Description: We are seeking a skilled Small Engine Mechanic to join our team. Whether you are an experienced mechanic or new to the field, this role offers an excellent opportunity to service and maintain our telecommunications equipment. You will work with a variety of machinery, including excavators, dump trucks, small cell gear tools, and more. Most of our equipment is diesel-powered, so a background in diesel mechanics is advantageous. However, a strong mechanical aptitude and a willingness to learn are essential. Key Responsibilities:<ul><li>Service and maintain telecommunications equipment for aerial and underground construction teams.</li><li>Perform engine repair, diagnostics, and troubleshooting.</li><li>Maintain and repair hydraulic systems and diesel engines.</li><li>Collaborate with team members to ensure efficient operations.</li></ul>Skills Required:<ul><li>Troubleshooting</li><li>Engine repair and diagnostics</li><li>Hydraulics</li><li>Diesel maintenance</li><li>Construction</li><li>Small engine repair</li></ul>Additional Skills &amp; Qualifications:<ul><li>Strong listening abilities and communication skills.</li><li>Excellent work ethic and reliability.</li><li>Ability to work both independently and as part of a team.</li><li>Punctuality and self-accountability.</li><li>Fast-paced learning capability.</li></ul>Experience Level: Intermediate LevelBenefits:<ul><li>Exposure to the telecommunications industry and cutting-edge 5G technology.</li><li>Opportunity to learn from experienced professionals.</li><li>Long-term career growth potential.</li></ul>

Small Engine Mechanic

<h1>Job Title: Social Media Customer Relationship Specialist</h1> <h2>Job Description</h2>Assist customers by answering questions, helping with vehicle support, and providing marketing support across various social media platforms. Service customers on Facebook, Twitter, and other social platforms. <h2>Responsibilities</h2><ul><li>Answer inbound comments from customers on social media platforms including Facebook, Twitter, Google Play, and the App Store.</li><li>Create and manage cases for customers needing more complex assistance.</li><li>Manage existing case load, complete follow-up tasks, and achieve operational metrics.</li><li>Adhere to standard work processes and contribute to efficiencies and improvements.</li><li>Proactively identify sales leads and educate in-market customers on product functionality and services.</li><li>Effectively and accurately document customer interaction.</li><li>Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns or inquiries.</li><li>Participate in required training and industry-specific certifications to maintain the technical knowledge and skills necessary for the role.</li><li>Provide exceptional customer-centric service to all internal and external customers.</li><li>Adhere to and contribute to defining processes that produce best-in-class social consumer care experiences.</li><li>Utilize correct tools to efficiently manage concurrent activities.</li></ul><h2>Essential Skills</h2><ul><li>Customer service skills</li><li>Documentation writing</li><li>Social media platform knowledge</li><li>Customer care</li><li>Strong written communication</li><li>Ability to stay organized to complete assigned cases</li><li>Proficiency in computer navigation and typing (40 WPM+)</li><li>Reading comprehension</li><li>Bachelor&#39;s Degree in English, marketing, business, journalism, communications, or similar concentration</li><li>1+ years of experience in customer service-related profession</li><li>1+ years of social platform experience</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Flexibility in work hours and shifts</li><li>Experience with vehicle support and marketing support</li></ul>

Social Media Customer Relationship Specialist

FULLY-REMOTE SOCIAL MEDIA CUSTOMER SERVICE JOB OPPORTUNITY - You have to be local to Michigan, ideally the Metro-Detroit area. Description• Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.Major Job Duties and Responsibilities• Answer comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store• Create and manage cases for customers needing more complex assistance.• Manage existing case load, complete follow-up tasks and achieve operational metrics.• Adhere to standard work processes and contribute to efficiencies and improvements when possible.• Proactively identify sales leads and educate in-market customers on product functionality and services.• Effectively and accurately document customer interaction• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.• Provide exceptional customer-centric service to all internal and external customers.• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.• Utilize correct tools to efficiently manage concurrent activities. Qualifications• 2+ years experience in customer service related profession• 1+ years of social platform experience in a job setting• Completed Bachelors Degree (Ideally a degree in english, marketing, business, journalism, communications or similar concentration)

Learn more about free job search tools, learning opportunities, and exclusive member events.

Discover CareerCircle

Access resources to advance your job search and career growth.

Tools & Training

Explore a wide range of job opportunities that match your skills and career goals.

Search Jobs

Create a professional resume that captures the attention of top employers with our easy-to-use tool.

Resume Builder

Prepare for your next interview with our expert tips and strategies.

Interview Prep

Discover in-depth profiles of leading employers to find your ideal workplace.

Search Companies

Develop in-demand skills with curated courses for today’s job market.

Courses

Access career resources and job postings anytime, anywhere with our app.

Mobile App

Source skilled, diverse talent and build your team.

Talent Acquisition

Access skilled, diverse talent ready to excel via our AI-driven platform, virtual events, and recruitment services.

CareerCircle TalentConnect

Transform your workforce and hiring practices with targeted diversity and disability inclusion trainings.

InclusiveU

Broaden your talent pool with dedicated support for professionals with disabilities.

Getting Hired Powered by CareerCircle

Mission aligned solutions supporting Non-Profit Organizations, Educational Institutions, and Local Workforce Development Boards.

Upskilling & Job Advocacy

Upskilling solutions designed to empower members with in-demand skills training and ongoing support for successful certificate completion.

CareerReady

Job advocacy solutions to connect job seekers to inclusive employers through dedicated recruiting support.

CareerAdvocacy

Learn how we connect underserved communities with careers and build skilled, diverse talent pipelines.

About CareerCircle

Discover answers to common questions and gain insights into our goals and services.

Reach out to us for inquiries, support, or to learn more about our mission and services.

Contact

Explore our blog for latest news and trends for job seekers and employers.

Blog

Access our virtual career fairs, job seeker workshops, and employer focused webinars.

Events

Discover real-life success stories of how we’re transforming lives and building skilled, diverse talent pipelines.

Case Studies

Get the latest news and updates on our mission, partnerships, and community impact.

TEKsystems Jobs

Browse TEKsystems Jobs

JOB SEEKERS

EMPLOYERS

COMMUNITY PARTNERS

ABOUT

RESOURCES