FULLY-REMOTE SOCIAL MEDIA CUSTOMER SERVICE JOB OPPORTUNITY - You have to be local to Michigan, ideally the Metro-Detroit area. Description• Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.Major Job Duties and Responsibilities• Answer comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store• Create and manage cases for customers needing more complex assistance.• Manage existing case load, complete follow-up tasks and achieve operational metrics.• Adhere to standard work processes and contribute to efficiencies and improvements when possible.• Proactively identify sales leads and educate in-market customers on product functionality and services.• Effectively and accurately document customer interaction• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.• Provide exceptional customer-centric service to all internal and external customers.• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.• Utilize correct tools to efficiently manage concurrent activities. Qualifications• 2+ years experience in customer service related profession• 1+ years of social platform experience in a job setting• Completed Bachelors Degree (Ideally a degree in english, marketing, business, journalism, communications or similar concentration)

public

Social Media Customer Relationship Specialist

Description
					Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.

Major Job Duties and Responsibilities

• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Create and manage cases for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Adhere to standard work processes and contribute to efficiencies and improvements when possible.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
• Provide exceptional customer-centric service to all internal and external customers.
• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
• Utilize correct tools to efficiently manage concurrent activities.
					Skills
					customer service skills, documentation writing, social media platforms, customer care, customer service, social media, writing skills
					Top Skills Details
					customer service skills,documentation writing,social media platforms,customer care
					Additional Skills &amp; Qualifications
					1+ years experience in customer service related profession
 1 + years of social platform experience
 Computer navigation and typing proficiency (Need to complete Typing Test: 40 WPM+)
 Strong reading comprehension and written communication skills

Bachelors Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)
					Experience Level
					Entry Level

FULLY-REMOTE SOCIAL MEDIA CUSTOMER SERVICE JOB OPPORTUNITY - You have to be local to Michigan, ideally the Metro-Detroit area. Description• Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.Major Job Duties and Responsibilities• Answer comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store• Create and manage cases for customers needing more complex assistance.• Manage existing case load, complete follow-up tasks and achieve operational metrics.• Adhere to standard work processes and contribute to efficiencies and improvements when possible.• Proactively identify sales leads and educate in-market customers on product functionality and services.• Effectively and accurately document customer interaction• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.• Provide exceptional customer-centric service to all internal and external customers.• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.• Utilize correct tools to efficiently manage concurrent activities. Qualifications• 2+ years experience in customer service related profession• 1+ years of social platform experience in a job setting• Completed Bachelors Degree (Ideally a degree in english, marketing, business, journalism, communications or similar concentration)

Must be okay with 25% travelMust have Soft experience DescriptionOur client will be replacing SoftLab with Epic Beaker. The manager is sending his team off to Wisconsin for Epic training and would like to go ahead and bring in some SoftLab Consultants to provide legacy support. It’ll be a 24 month implementation from kick-off. They have the full suite of Soft expect for BI and SoftID. They have SoftLab and SoftMic 4.5, Softpath or genetics 4.1, they do a lot of lab changes, micro, they integrate with BD Synapsys so that kind of knowledge would be useful. They use Roche Infinity for chemistry, Sysmex but not the middleware.They will be doing a blood bank upgrade in April which would take them to their 25.6 version for blood bank and donor. He may have his team support that but may want to incorporate a consultant that is knowledgeable in blood bank so they could eventually take it over if possible.And then in the coming year, they will have a new set up of instrument interfaces.So overall, we are looking for candidates with SoftLab, SoftMic, SioftMolecular, and SoftBank. Will be primarily remote with up to 25% travel (really just expecting travel for initial kick-off’s, big milestones, and go-live). Local candidates preferred but not requiredSkillsSupport, softlab, analysisTop Skills DetailsSupport,softlab,analysisAdditional Skills &amp; QualificationsLooking for experienced resources. Strong experience in LIS.Experience LevelExpert Level

SoftLab Analyst (SoftBank, SoftDonor, SoftGene)

Job Requirements:• 3 to 5 years of experience in Software Asset Management, Software Licensing, or IT Asset Management with a software focus.• Minimum 2 years of hands-on experience with ServiceNow SAM Pro ,including license models, entitlements, and reconciliation processes.• Strong understanding of various software licensing models (perpetual, subscription, SaaS, enterprise agreements, etc.).• Experience maintaining software catalogs, license entitlement records, and compliance documentation.• Experience creating and maintaining SOPs and internal knowledge documentation.• Familiarity with federal procurement and IT governance practices is preferred.• Experience with ITIL-based processes for asset and configuration management is a plus. Tools &amp; Technologies:• Advanced knowledge of ServiceNow Software Asset Management (SAM Pro).• Proficient in Microsoft Excel, including functions for license reconciliation and reporting.• Familiarity with software discovery tools and license tracking utilities.• Experience with tools related to contract/license management is a plus. Additional Qualifications:• Active Public Trust clearance or ability to obtain one.• Ability to work on-site full-time in the Washington, D.C. area.• No travel required (0%).• Strong organizational skills and commitment to accuracy and compliance.

Software Asset Manager

Description:EMC and cross-functional teams will engage in streamlining the EMC design and testing process through utilization of EMC Expert System to support the development of best-in-class consumer electronics products. Responsibilities may include: engaging with EMC and cross-functional teams to specify, design and develop custom rules and user interfaces, supporting existing tools and integrating into companies&#39; infrastructure Key Benefits: <ul><li>Various teams within EMC could leverage advanced expert system to review design, detect potential problems and increase productivity.</li><li>Coordinate with teams on streamlining the EMC design and testing process through utilization of advanced automated design rule checking</li><li>Collaborate with EMC and cross-functional teams to specify and develop custom EMC PCB design rule checks</li><li>Develop and maintain in-house software tools for different company products</li><li>Develop scripts to automate complex EM simulations</li><li>Deploy and maintain software tools on a Linux infrastructure</li></ul> Technical Requirements:<ul><li>5+ years of experience with software development in C++</li><li>Experience in software design and complex algorithms implementation is required</li><li>Strong C++ and Python is required</li><li>Proficiency with Linux operating system</li><li>Familiarity with EDA tools development, knowledge of QT framework, ODB++ and PCB design is a plus</li><li>Ability to understand and maintain existing large code databases</li><li>Ability to navigate through ambiguity and break down complex problems into simplified and manageable parts</li><li>Strong analytical and critical thinking skills</li><li>Excellent written and verbal communications skills</li><li>Must be highly motivated and must have excellent organizational skills</li></ul> Skills:<ul><li>C++, Python, C#, Software development</li></ul> Experience LevelIntermediate Level

Software Developer

VisionEMC and cross-functional teams will engage in streamlining the EMC design and testing process through utilization of EMC Expert System to support the development of best-in-class consumer electronics products. Responsibilities may include: engaging with EMC and cross-functional teams to specify, design and develop custom rules and user interfaces, supporting existing tools and integrating into the company infrastructure Key BenefitsVarious teams within EMC/PACE could leverage advanced expert system to review design, detect potential problems and increase productivity In Scope<ul><li>Coordinate with teams on streamlining the EMC design and testing process through utilization of advanced automated design rule checking</li><li>Collaborate with EMC and cross-functional teams to specify and develop custom EMC PCB design rule checks</li><li>Develop and maintain in-house software tools for different products</li><li>Develop scripts to automate complex EM simulations</li><li>Deploy and maintain software tools on a Linux infrastructure</li></ul>Success CriteriaCompletion of EMC validation for all requests related to supported projects in tools development Technical Requirements<ul><li>5+ years of experience with software development in C++</li><li>Experience in software design and complex algorithms implementation is required</li><li>Strong C++ and Python experience is required</li><li>Proficiency with Linux operating system</li><li>Familiarity with EDA tools development, knowledge of QT framework, ODB++ and PCB design is a plus</li><li>Ability to understand and maintain existing large code databases</li><li>Ability to navigate through ambiguity and break down complex problems into simplified and manageable parts</li><li>Strong analytical and critical thinking skills</li><li>Excellent written and verbal communications skills</li><li>Must be highly motivated and must have excellent organizational skills</li></ul>Top Skills DetailsC#, Python, C++, Software development Additional Skills &amp; Qualifications<ul><li>Expectations by Phase</li><li>Discovery/Assignment Prep</li><li>Design rules implementation</li><li>User interfaces development</li><li>Testing and QA of developed rules</li><li>Integration and deployment into the company infrastructure</li><li>Maintain and support existing codebase</li></ul>Experience LevelIntermediate Level

DescriptionThe Software Engineering Manager is responsible for leading a team of 8-9 engineers who are building the tools that power the freight platform. The ideal candidate should have a passion for tackling hard problems. Be a veteran who knows how to get things done, and how-to future-proof our architecture and implementations to scale for years to come. This position will play a pivotal role in shaping the definition, vision, design, roadmap and development of all of the systems. AWS Cloud environment. - Partner with leadership, engineers, program managers and stakeholders to understand system needs.- Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.- Own the development lifecycle with a focus on developing new features and functionalities for assigned software applications- Use software engineering best practices to ensure a high standard of quality for all the team deliverables.- Know how to write high quality distributed system software.- Work in an agile development environment, where you are always working on the most important stuff.- Mentor, teach, and coach other engineers to improve their engineering skills and responsibilities. **The candidates need to be located in Chattanooga or willing to relocate. Must be on-site 3 days per week. ** Immediate project: They’ll be writing enhancements for the brokerage business. Learning the environment. Starting small. Understanding supply chain complexity. Domain entities and how to process data Large Initiative: AS400 Migration. Currently around 85% on-prem, 15% cloud. This person will be re-engineering. They’re looking to make plans and start this next year. Anticipate it will take 3 years to migrate off.Skillssoftware development, development, engineering, agile, management skills, java, python, javascript, c#, aws, cloudTop Skills Detailssoftware development, development, engineering, agile, management skills, java, python ,javascript, c#Additional Skills &amp; QualificationsQualifications- Demonstrated ability to learn new technologies.- Excellence in communicating with users, team members, and stakeholders to describe product features, designs and product strategy.- Knowledge of professional software engineering practices and best practices for the full software development life cycle. - Must be on-site 3 days per week.Experience LevelExpert Level

Software Engineering Manager (W2)

Description
					The Finance &amp; Operations Solutions Architect is a strategic member of our IT Department and is an ideal role for someone with deep experience in the financial services industry who has worked directly with accounting systems (ex AP/AR). They will deeply understand the solutions and capabilities of a large enterprise environment. This role is a consultative partner for our internal stakeholders, focusing on understanding their goals and strategies and mapping solutions to business outcomes. The Solutions Architect is responsible for using their knowledge of software programs and business strategies to help maximize productivity and communication. The candidate will design, develop, and implement solutions. The role also requires expertise with Microsoft Power Platform and a deep understanding of business processes.

- Provide technical guidance and oversee data migration from legacy Microsoft Dynamics AX (Axapta) to Dynamics 365 F&amp;O, ensuring data integrity and quality 
 throughout the process.
- Ability to understand the technical architecture of Axapta, translate and provide optimized, scalable solutions within the Dynamics 365 platform, ensuring 
 alignment with best practices and technical architecture.
- Develop detailed technical architecture blueprints for Dynamics 365 F&amp;O implementation, including data mapping, integration, customization, and system 
 configurations.
- Demonstrates leadership to ensure that transformation solutions recommendations are comprehensive and meet business objectives. 
- Engage with multiple layers of contacts within the organization to gain insights into the environment. 
- Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge. 
- Develop cross-functional strategies and solutions. 
- Translates business and technical objectives into prioritized, phased solutions. 
- Oversee and facilitate the evaluation and selection of hardware and software technology and product standards. 
- Provide technology/architecture recommendations based on business relevance, appropriate timing, and deployment. 
- Keep the portfolio current, driving the retirement of legacy solutions/technologies. 
- Contribute to the design of operational processes, ensuring efficiency, scalability, and compliance with policies and security requirements. 
- Stay current with new technologies and frameworks and recommend adopting new partners or solution components. 
- Builds current and future state integration diagrams and views.
					Skills
					Dynamics, Erp, api, configuration, agile methodology, power bi, azure, aws, scrum
					Top Skills Details
					Dynamics,Erp,api,configuration
					Additional Skills &amp; Qualifications
					- A bachelor’s degree in computer science, software engineering, information systems, or relevant work experience is required. 
 - An MBA or an advanced Finance or Data Architecture degree is a plus.
- 10+ years of experience in solutions architecture or software engineering. 
- 5+ years of experience with application development and modernization.
- Microsoft Dynamics AX or Dynamics 365 for Finance and Operations certifications.
					Experience Level
					Expert Level

Solutions Architect

DescriptionOur client is seeking a highly skilled and experienced Manufacturing Shopfloor Solution Architect to join our dynamic IT Architecture team. This role is critical in driving the digital transformation of our manufacturing processes, leveraging Industry 4.0 and 5.0 technologies to enhance efficiency, quality, and flexibility on the shop floor. This Solution Architect will have a deep understanding of manufacturing and logistics processes, coupled with expertise in various technologies such as Ignition, Automated Guided Vehicles (AGV&#39;s), Programmable Logic Controllers (PLCs), and Manufacturing Execution Systems (MES), and will be instrumental in driving digital transformation and achieving operational excellence within the context of Industry 4.0 principles. Job Responsibilities• Design and architect end-to-end solutions that integrate seamlessly with existing systems, including 3Tec, Ignition, AGVs, PLCs, MES, and other relevant technologies.• Develop and maintain solution architecture documentation, including system diagrams, data flows, and integration points.• Ensure solutions are designed with Industry 4.0 concepts in mind, such as interoperability, data analytics, and automation.• Troubleshoot and resolve technical issues related to manufacturing systems, minimizing downtime and ensuring operational continuity.• Identify opportunities to leverage new technologies and methodologies to improve manufacturing processes, enhance efficiency, and reduce costs.• Work closely with cross-functional teams, including Operations, Engineering, Quality, and IT, to ensure alignment and successful solution delivery.• Communicate technical concepts and solutions to both technical and non-technical audiences effectively.Skillsmanufacturing industry, Architecture, Cloud, Development, Enterprise architecture, integration, integration testing, manufacturing process, manufacturing engineering, manufacturing operationsTop Skills Detailsmanufacturing industry,Architecture,Cloud,Development,Enterprise architecture,integration,integration testingAdditional Skills &amp; QualificationsRequired Qualifications• Bachelor Degree in Computer Science, Engineering, or relevant field of study• Education Equivalency: Associate Degree plus 2 years experience delivering technical solutions in manufacturing OR 4 additional years experience delivering technical solutions in manufacturing• 7 years experience delivering technical solutions in manufacturing with Bachelor&#39;s Degree• 5 years experience delivering technical solutions in manufacturing with Master&#39;s Degree• Military Equivalency: https://www.mynextmove.org/vets/find/military• Travel up to 25% per year; much of the travel will be regional day trips.• Applicant must be able to work in Holland, MI with some relocation assistance, depending on where from.• Applicant must possess an unrestricted right to work in the US to be eligible for this position. Preferred Qualifications• Demonstrable background in designing and delivering IT/OT solutions within a manufacturing environment.• Deep understanding of manufacturing processes, including production planning, shop floor control, quality management, and supply chain management.• Hands-on experience with manufacturing technologies such as 3Tec, Ignition, AGVs, PLCs, and MES systems.• Strong knowledge of integration patterns and experience with integrating disparate systems.• Excellent communication, interpersonal, and problem-solving skills.• Solid understanding of Industry 4.0 concepts and technologies, including IoT, big data analytics, and automation.• Experience with Enterprise Architecture frameworks, such as TOGAF.Experience LevelExpert Level

DescriptionDevelop and implement SAP PP/QM solutions that align with business needs, conduct gap analysis, and map new business processes. Lead the design, configuration, testing, and deployment of SAP modules, ensuring integration with other systems and managing project timelines and deliverables. Collaborate with stakeholders to optimize manufacturing schedules and quality assurance processes, provide user training and support, and lead a team of specialists while maintaining technical expertise in SAP functionalities. Additional Skills &amp; QualificationsEducation and Experience ·       Bachelor&#39;s degree in IT, Computer Sciences, Business Administration, Engineering or related fields.·       10+ years of hands-on experience in SAP PP and QM modules, including configuration and support.·       Proven experience in at least two full-cycle SAP implementations and system upgrades.·       Strong knowledge of manufacturing processes, quality standards, and maintenance strategies in various industries (e.g., automotive, EV, FMCG, etc.). Skills and Abilities·       Ability to collaborate with cross-functional teams across production, quality, maintenance, and EHS departments.·       Proficiency in SAP S/4HANA, Fiori apps, and related technologies.·       Expertise in integration points with SAP MM, SD, WM/EWM, and FI/CO modules.·       Understanding of SAP BTP (Business Technology Platform), analytics tools, and interface technologies (IDocs, BAPIs, etc.).·       Excellent analytical, problem-solving, and organizational skills.·       Strong communication and interpersonal abilities to interact effectively with technical and non-technical stakeholders.·       Leadership skills with the ability to mentor junior consultants and guide project teams.·       Ability to work independently and as part of a team, strong analytical skills, and project management experience. ***Client is not able sponsor so we cannot accommodate 3rd party candidates at this time.***

Solutions Architect – SAP Production Planning & Quality Management

Currently seeking a Remote Sourcing and Contract Manager to join the team at an insurance company. Job DescriptionThe main function of a Sourcing and Contract Manager is to support internal stakeholders with the procurement of services, products, commodities and professional services from various third-party providers. A typical Sourcing and Contract Manager is responsible for leading purchasing and sourcing strategies in collaboration with business partners and budget managers.<ul><li>Develop, review, and negotiate Master Professional Service Agreements and Amendments, Statements of Work, Service Agreements and vendor agreements to support business activities and departmental needs in adherence with procedures and company policies </li><li>Draft and redline commercial components and negotiate terms &amp; conditions, pricing, and key contract terms</li><li>Prepare, review, execute, and manage the process for approval of contracts, contract renewals, terminations, and change orders</li><li> Execute purchasing and category strategies while managing the entire procurement process resulting in the best possible terms for value/cost savings, TCO, quality, risk-mitigation, regulatory compliance, service and delivery</li><li>Assist with risk analysis to identify issues and develop risk mitigation strategies. Be able to effectively communicate risk to business owners and functional partners</li><li>Partner with internal stakeholders to define product/service requirements and lead competitive sourcing initiatives/RFx events for product, services, professional services, and IT-related business needs</li><li>Support RFx creation/management, third-party provider communications, market research/analysis, data collection/analysis, third-party provider evaluation and selection recommendations, business proposals and contract negotiations</li></ul>Skills &amp; Qualifications<ul><li>Ability to identify and realize cost-reduction and cost-avoidance saving opportunities</li><li>Knowledge of legal terminology and language related to supplier agreements</li><li>Strong customer service orientation and ability to build and maintain relationships</li><li>Project management skills with the ability to lead and prioritize activities</li><li>Demonstrated ability to collaborate well in a team environment, be a strategic thinker and an excellent communicator</li><li>Proven negotiation, contracting and project management skills</li></ul>Education/Experience:<ul><li>•Bachelor’s degree required</li><li>Master’s degree preferred</li><li>Experience in negotiation of assets, outsourced service, hardware and software/Cloud, and professional services contracts</li><li>5-7 years experience required</li><li>CPSM, C.P.M., CPIM, or CSCP or equivalent certification is strongly preferred</li></ul>

Sourcing And Contract Manager

One of the oldest Insurance Providers based out of the West Coast is interested in hiring a Fully Remote Sourcing and Contracts manager to support their team! DescriptionThe main function of a Sourcing and Contract Manager is to support Standard Insurance’s internal stakeholders with the procurement of services, products, commodities and professional services from various third-party providers. A typical Sourcing and Contract Manager is responsible for leading purchasing and sourcing strategies in collaboration with business partners and budget managers. Job Responsibilities:<ul><li>Develop, review, and negotiate Master Professional Service Agreements and Amendments, Statements of Work, Service Agreements and vendor agreements to support business activities and departmental needs in adherence with SMG’s procedures and company policies</li><li>Draft and redline commercial components and negotiate terms &amp; conditions, pricing, and key contract terms</li><li>Prepare, review, execute, and manage the process for approval of contracts, contract renewals, terminations, and change orders</li><li>Execute purchasing and category strategies while managing the entire procurement process resulting in the best possible terms for value/cost savings, TCO, quality, risk-mitigation, regulatory compliance, service and delivery</li><li>Assist with risk analysis to identify issues and develop risk mitigation strategies. Be able to effectively communicate risk to business owners and functional partners</li><li>More Responsibilities as assigned</li></ul>Skills &amp; Qualifications<ul><li>Ability to identify and realize cost-reduction and cost-avoidance saving opportunities</li><li>Knowledge of legal terminology and language related to supplier agreements</li><li>Experience in negotiation of assets, outsourced service, hardware and software/Cloud, and professional services contracts</li><li>3-5 years experience </li><li>CPSM, C.P.M., CPIM, or CSCP or equivalent certification is strongly preferred</li></ul>

Sourcing And Contracts Manager - Remote

<h4>TEKsystems is looking for Sourcing Manager for one of our top clients in the Charlotte, NC area. They offer stability, growth, updated technology and more. See the top skills &amp; job description below.</h4> Top Skills1.3-5 years of Strategic Sourcing and Purchasing Experience 2.Degree in Finance/ Management/ Account or Operations/ Purchasing3. CPSM/CPSD/CPM Certifications or equivalent4.Ability to manage contracts and vendors relationships Job Duties:Perform sourcing activities for IT and Telecom to include:o Establish and maintain constructive supplier relationshipso Spend analysiso Lead cross-functional teams in developing company standards and policies on various categories under managemento Perform market analysiso Responsible for program improvement and acquisition cost reductiono Develop category sourcing strategieso Perform RFIs, RFPs and reverse auctionso Negotiate contracts including Master Agreements, Scopes of Work, and Software orders and renewals.o Manage contract review process and execution process, in consultation with business stakeholders, legal counsel, and indirect sourcing manager.o Calculate negotiated and realized savings based upon approved methodologyo Develop and execute implementation, communication and compliance planso Other duties assigned as needed if you are interested please apply for this role.

Sourcing Manager

Two positions available with an auto finance company, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to offer.  Job Description: Completed 4 year Bachelor’s DegreeCustomer Service Representative  Monday – Friday 8 AM – 5 PM with one Saturday a month (8 AM– 12 PM)Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, payment options, logging into website etc.  Customer Accounts Representative Completed 4 year Bachelor’s DegreeMonday – Friday 8 AM – 5 PM with two late nights a week (11AM – 8 PM late nights are never on Friday) with 1-2 Saturdays a month (8 AM –12 PM) This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Compensation:Bachelor’s degree holders: + $.50 raise for Spanish speakers <ul><li>$21.50/hr. less than three years of professional experience </li><li>$23.00/hr. more than three years of professional experience </li></ul>Skills:Financial experience Call center Data entry Auto finance Bachelor&#39;s degree Experience Level:Expert Level #centralpriority25

Spanish Call Center Rep

Description
					This SQL developer will contribute to various projects, including revamping and re-architecting new software. In the future, they will work on consolidating three databases into one. The ideal candidate should be eager to learn, adaptable, and capable of navigating the ever-evolving landscape of technology.
					Skills
					Sql, Stored procedure, Ssis
					Top Skills Details
					Sql,Stored procedure,Ssis
					Additional Skills &amp; Qualifications
					Nice to have (any one): Tableau | Angular | API
					Experience Level
					Expert Level

Sql Developer

Description
					As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.
At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a Sr AWS Engineer to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.

Let’s partner. Together, we can accomplish amazing things.

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:



As a Senior AWS Full Stack Engineer you will spearhead AI-accelerated software development alongside our AWS architects, using cutting-edge generative-AI tooling (e.g., Amazon Q Developer, CursorAI, Other various tools) to streamline and enhance every phase of the development lifecycle. You’ll pair traditional full-stack expertise with AI-powered code generation, refactoring, and test-creation workflows—rapidly building secure, event-driven cloud solutions that span front-end experiences and back-end services.
Your mission is to turn high-level architectural visions into robust, production-ready code accelerators and reusable frameworks that drastically shorten delivery timelines for our customers. You’ll prototype, iterate, and optimize AWS infrastructure and application components—leveraging AI assistants, intelligent CI/CD pipelines, and infrastructure-as-code best practices—to deliver scalable, observable, and cost-efficient solutions. Success in this role demands a self-guided engineer who thrives on ownership, communicates seamlessly with stakeholders, and continually explores new AI capabilities to push engineering productivity forward.
The position requires a well-rounded engineer who can adapt to broad, evolving requirements and create flexible solutions to meet customer needs. The ideal candidate is highly self-driven and capable of working with minimal oversight, demonstrating strong initiative and problem-solving skills. You should also bring at least 10 years of experience in software engineering (with a significant focus on AWS full-stack development) and be able to effectively communicate with team members and stakeholders.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. 

•	Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.

o	Canada (English) full time internal employment benefits link - https://www.teksystems.com/en-ca/careers/benefits
o	Canada (French) full time internal employment benefits link - https://www.teksystems.com/fr-ca/careers/benefits
o	Link to downloadable PDF EMEA specific country benefits documents to share with talent - https://allegiscloud.sharepoint.com/sites/TheOne/HR/benefits/Pages/default.aspx 

•	A general description of any bonuses, profit sharing, commissions or other compensation offered for the position should be included: Additional earnings may be available through incentive programs like annual bonuses, commissions, profit sharing, etc.

•	A posting close date added to the description:
The expected posting close date is 5/15/25.
					Skills
					Aws, Cloud, Artificial intelligence, Python, Software development, Devops, terraform, cicd, containerization, Machine learning, Artificial intelligence software, Architecture, Spark
					Top Skills Details
					Aws,Cloud,Artificial intelligence,Python,Software development,Devops,terraform,cicd,containerization,Machine learning,Artificial intelligence software,Architecture,Spark
					Additional Skills &amp; Qualifications
					•	Collaborate with AWS architects to design and develop end-to-end cloud solutions (front-end and back-end) on the AWS platform.
•	Gather and understand requirements from architects and stakeholders and translate them into effective technical implementations.
•	Develop flexible application logic and infrastructure-as-code to build scalable AWS environments.
•	Adapt and enhance existing open-source or internal frameworks/accelerators by adding new features and improvements.
•	Implement security, networking, and observability best practices for each component of the solution.
•	Participate in code reviews and incorporate feedback to continuously improve code quality.
•	Simplify complex problems by designing creative, efficient solutions using appropriate AWS services and tools.
•	Take ownership of projects and deliverables, working independently to meet objectives with minimal supervision.

Candidate should have Open AI, Open AI GPT4.5, CloudFormat, Somett 3.7 or implementation experience with RBAC in AWS
					Experience Level
					Expert Level

Sr AWS Full Stack Engineer

Sr AWS Full Stack AI - Engineer ( Remote) As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a Sr AWS Engineer to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: As a AWS Full Stack Engineer you will spearhead AI-accelerated software development alongside our AWS architects, using cutting-edge generative-AI tooling (e.g., Amazon Q Developer, CursorAI, Other various tools) to streamline and enhance every phase of the development lifecycle. You’ll pair traditional full-stack expertise with AI-powered code generation, refactoring, and test-creation workflows—rapidly building secure, event-driven cloud solutions that span front-end experiences and back-end services.Your mission is to turn high-level architectural visions into robust, production-ready code accelerators and reusable frameworks that drastically shorten delivery timelines for our customers. You’ll prototype, iterate, and optimize AWS infrastructure and application components—leveraging AI assistants, intelligent CI/CD pipelines, and infrastructure-as-code best practices—to deliver scalable, observable, and cost-efficient solutions. Success in this role demands a self-guided engineer who thrives on ownership, communicates seamlessly with stakeholders, and continually explores new AI capabilities to push engineering productivity forward.The position requires a well-rounded engineer who can adapt to broad, evolving requirements and create flexible solutions to meet customer needs. The ideal candidate is highly self-driven and capable of working with minimal oversight, demonstrating strong initiative and problem-solving skills. You should also bring at least 10 years of experience in software engineering (with a significant focus on AWS full-stack development) and be able to effectively communicate with team members and stakeholders. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. •	Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits. o	Canada (English) full time internal employment benefits link - https://www.teksystems.com/en-ca/careers/benefitso	Canada (French) full time internal employment benefits link - https://www.teksystems.com/fr-ca/careers/benefitso	Link to downloadable PDF EMEA specific country benefits documents to share with talent - https://allegiscloud.sharepoint.com/sites/TheOne/HR/benefits/Pages/default.aspx •	A general description of any bonuses, profit sharing, commissions or other compensation offered for the position should be included: Additional earnings may be available through incentive programs like annual bonuses, commissions, profit sharing, etc. The expected posting close date is 5/15/25.Top Skills DetailsAws,Cloud,Artificial intelligence,Python,Software development,Devops,terraform,cicd,containerization,Machine learning,Artificial intelligence software,Architecture,SparkAdditional Skills &amp; Qualifications•	Collaborate with AWS architects to design and develop end-to-end cloud solutions (front-end and back-end) on the AWS platform.•	Gather and understand requirements from architects and stakeholders and translate them into effective technical implementations.•	Develop flexible application logic and infrastructure-as-code to build scalable AWS environments.•	Adapt and enhance existing open-source or internal frameworks/accelerators by adding new features and improvements.•	Implement security, networking, and observability best practices for each component of the solution.•	Participate in code reviews and incorporate feedback to continuously improve code quality.•	Simplify complex problems by designing creative, efficient solutions using appropriate AWS services and tools.•	Take ownership of projects and deliverables, working independently to meet objectives with minimal supervision. Candidate should have Open AI, Open AI GPT4.5, CloudFormat, Somett 3.7 or implementation experience with RBAC in AWSExperience LevelExpert Level

Description
					As a Data Center Computer Ops Sr you will provide support, monitor critical business, and batch processes. Work closely with support when issues occur and collaborate with appropriate teams for problem and system resolution. Must be willing to work weekends and holidays on ten-hour shifts in order to support production processing. An example of the three-week rotation is below.

Duties:
• Monitor and resubmit file transmissions (FTP&#39;s)
• Monitor all zOS server and iSeries prod activities on shifts
• Monitor system consoles and environmental equipment, make schedule adjustments to maintain performance
• Print checks and reports, sort, and distribute
• Perform training and documentation
• Record and perform accurate shift turnovers
• Monitor daily production schedule.
• Engage support when critical issues occur
• Create Incident tickets when critical batch processes fail
• Interact with programmers and Production Services
• Ensure security, regulatory (SOX) and corporate standards and policies are enforced
• Ensure batch all batch SLA are closely monitored for completion.
• Monitor critical systems across the Enterprise for issues.
• Participate in bridge calls when needed
• Participate in annual D/R test.
• Update documentation and procedures as needed.
					Skills
					Data center operations, Ibm z/os operating systems, Mainframe, iseries
					Top Skills Details
					Data center operations,Ibm z/os operating systems,Mainframe,iseries
					
					
					Experience Level
					Intermediate Level

Sr Data Center Computer Operator

Description: As a Sr Data Center Computer Operator, you will support and monitor critical business and batch processes. You will work closely with support teams to resolve issues and collaborate for system resolution. This role requires working weekends and holidays on ten-hour shifts. The three-week rotation schedule is as follows: Duties:<ul><li>Monitor and resubmit file transmissions (FTP&#39;s)</li><li>Monitor zOS server and iSeries production activities</li><li>Monitor system consoles and environmental equipment, adjust schedules to maintain performance</li><li>Print checks and reports, sort, and distribute</li><li>Perform training and documentation</li><li>Record and perform accurate shift turnovers</li><li>Monitor daily production schedule</li><li>Engage support when critical issues occur</li><li>Create incident tickets for failed batch processes</li><li>Interact with programmers and Production Services</li><li>Ensure security, regulatory (SOX), and corporate standards and policies are enforced</li><li>Monitor batch SLA for completion</li><li>Monitor critical systems across the Enterprise for issues</li><li>Participate in bridge calls when needed</li><li>Participate in annual D/R test</li><li>Update documentation and procedures as needed</li></ul>Top Skills:<ul><li>Monitoring experience of zOS Servers and iSeries production activities</li><li>Monitor system consoles and environmental equipment, adjust schedules to maintain performance</li><li>Perform training and documentation</li><li>Monitor daily production schedule</li><li>Create incident tickets for failed batch processes</li><li>Participate in annual D/R test</li><li>Ensure security, regulatory (SOX), and corporate standards and policies are enforced</li></ul>Work Environment:<ul><li>100% Onsite in Evansville, IN</li><li>4 day work week, 10-hour shifts working 2nd shift</li><li>Rotating three-week schedule:<ul><li>Week 1: Monday - Thursday</li><li>Week 2: Tuesday, Friday - Sunday</li><li>Week 3: Monday, Wednesday - Friday</li></ul></li></ul>

DescriptionTEKsystems is seeking a Integration Engineer who will perform systems/data analysis, architect, design and programming for integrating our customers applications. This position will report directly to the Director, Software Development &amp; Engineering Full time role. Top Skills Detailsadfs,c#,azure,ssis,integration Additional Skills &amp; QualificationsYou have a BS or BA degree from accredited college or university in computer science or related field and eight (8) plus years of Integration Development experience in Microsoft platform.***You have experience developing integration solutions using C# Azure functions, ADF/Data Flows, and SSIS.*******You have a strong understanding in Git, Azure Architecture, Object Oriented Programming, and RESTful API .****You can balance multiple projects, manage daily workload, and prioritize tasks.

Sr Integrations Engineer

DescriptionTEKsystems is looking to add a Sr Oracle Database Admin to join our Fortune 100 customer in North Chicago, IL. This person will be joining a delivery team that is responsible for managing their Oracle DB environments, specific to their Diabetes Care BU. This person will working in an Agile environment with daily stands ups with the project team. Daily activities include migration tasks with tools such as Golden Gate, creating clusters, shell scripting, troubleshooting and requirement analysis with the technical teams.SkillsDatabase administrator, Oracle, Oracle database, Golden gate, Linux, Database management, Data guard, healthcare industry, lifesciences

Sr Oracle DBA

As the AR Follow Up Representative If you’re ready to explore the next step in your career: You’ll enjoy…Career Opportunities – Tons of growth opportunities for your careerStandard Hours – Hybrid opportunity. Monday-Friday (8:00 am - 6:00 pm - flexible between these hours)<ul><li>Onsite Day: Wednesday (hours: 9:00 am - 5:00 pm)</li><li>Remote Days: Monday, Tuesday, Thursday, and Fridays (flexible start time between 7:00 am - 9:00 am EST)</li></ul>Competitive Pay - $30.00+ an hourExpedited Interviews – Access to additional Resume support and pre-interview questions A day in the role…<ul><li>Responsible for timely resolution of patient accounts. </li><li>Assigned duties include researching account balances and following up with collection calls to insurers and parents.</li><li>Reviewing claims with no response. Reviewing denied claims or underpaid claims and resolving the denial and filing appeals, as necessary. </li><li>Ensuring all information pertaining to collection activity is fully and accurately documented in the patient accounting system. Works to identify payment and denial trends for timely resolution. Works to identify internal and external causes of denials for timely resolution. </li><li>Ability to work independently or as a member of a project team. </li><li>This position could be assigned to hospital, professional or home care claims.</li><li>Submits timely, accurate claims to insurance carriers according to insurance payor guidelines through established methods and procedures using current available technology.</li><li>Resolve patient insurance balances by analyzing denials and using critical thinking skills and knowledge of payer requirements to determine the steps needed to obtain payment. Work in either No Pay No Response, Denial work queues, or both.</li><li>Based on payer processes, utilize payer portals, paper/electronic remits and/or place calls to the payer to understand and resolve denials.</li><li>Perform adjustments as needed.</li><li>Identifying third party payor response trending and escalation to management team as deemed necessary.</li><li>Reviewing data sets CPT-codes, IDC-10 codes, HCPCS codes, coordination of benefits, registration discrepancies, third party payer rules, and payer contracts.</li><li>Prioritize assigned work based on department needs and direction from leadership team.</li><li>Follow workflows to route accounts to other departments (Case Management, Medical Records, Credit Resolution, Billing, Abstraction, Clinical Teams, Coding etc.) to address denials.</li><li>Advise supervisor of contractual issues as discovered.</li></ul> Necessary Skills and Strengths:AR Follow-Up | AR Specialist | Follow-Up Representative | Insurance Authorizations | ICD-10 Codes | CPT Codes | Medical Insurance Knowledge | Medical Billing Knowledge | Denials Follow-Up Core Experience:<ul><li>AR Follow Up Experience (2-5 years)</li><li>EPIC</li><li>Working Denials</li><li>Claims Appeals </li><li>Home Health Claims *huge plus*</li></ul>

Sr. Collections Representative - AR Follow Up

Description
					Responsible for timely resolution of patient accounts. Assigned duties include researching account balances and following up with collection calls to insurers and parents. Reviewing claims with no response. Reviewing denied claims or underpaid claims and resolving the denial and filing appeals, as necessary. Ensuring all information pertaining to collection activity is fully and accurately documented in the patient accounting system. Works to identify payment and denial trends for timely resolution. Works to identify internal and external causes of denials for timely resolution. Ability to work independently or as a member of a project team. This position could be assigned to hospital, professional or home care claims.

-Submits timely, accurate claims to insurance carriers according to insurance payor guidelines through established methods and procedures using current available technology.
-Resolve patient insurance balances by analyzing denials and using critical thinking skills and knowledge of payer requirements to determine the steps needed to obtain payment. Work in either No Pay No Response, Denial work queues, or both.
-Based on payer processes, utilize payer portals, paper/electronic remits and/or place calls to the payer to understand and resolve denials.
-Perform adjustments as needed.
-Identifying third party payor response trending and escalation to management team as deemed necessary.
-Reviewing data sets CPT-codes, IDC-10 codes, HCPCS codes, coordination of benefits, registration discrepancies, third party payer rules, and payer contracts.
-Prioritize assigned work based on department needs and direction from leadership team. 
-Follow workflows to route accounts to other departments (Case Management, Medical Records, Credit Resolution, Billing, Abstraction, Clinical Teams, Coding etc.) to address denials.
-Advise supervisor of contractual issues as discovered.
					
					
					
					
					Additional Skills &amp; Qualifications
					-Knowledge of third-party reimbursement and physician/hospital billing.
-Experience with Epic systems.
-ICD10 coding
					Experience Level
					Intermediate Level

Our client is searching for a Data Architect for a temp-to-perm position based out of Little Rock, AR. The pay for this position will be around 60.00/hour on a W2 basis, but some flexibility will be available. This position will mainly focus on system integration, API creation, and workflow automation. The role emphasizes leveraging technology and analytical tools to optimize workflows, manage data, and maintain high standards of quality and compliance. Candidates should have strong programming and scripting skills with technologies such as JavaScript, Python, and SQL.

Sr. Data Architect (W2 Only)

Top Skills&#39; Details 1. 5 to 7 years of experience in data science, including hands-on experience with Machine Learning (e.g., scikit-learn, TensorFlow, PyTorch, DataRobot, Databricks) and Generative Artificial Intelligence. Experience with automated model deployment and monitoring tools.2. High proficiency in Python or R for statistical analysis, model development (particularly Propensity modeling), and process automation. Proficient+ with SQL for data extraction and manipulation.3. Strong knowledge of machine learning algorithms and their applications in automated systems. Experience with advanced modeling techniques like ensemble methods, time series analysis, and probabilistic modeling DescriptionWho are we looking for? As a Data Scientist – Modeling and Analytics, you will be responsible for creating statistical models and performing analyses that drive sales and policy growth for the organization. You will partner with marketing team members, marketing managers, and other data analysts and scientists to identify business needs, gather data, build, and maintain effective models, and assess model performance over time. This role requires proficiency in SQL for data manipulation, Sagemaker or other AI/ML tools for model building, R or Python for data analysis, and a visualization tool such as PowerBI for quickly assessing model performance. Responsibilities How will you contribute? Build, maintain, and automate models to predict purchase propensity, policy premium, policy lapse/retention, cross-selling, upselling, next best action, and other consumer behaviors using both internal data, census data, appended aggregated data, and macroeconomic data. Recommend marketing distribution strategies leveraging data and models. Conduct advanced exploratory data analysis. Perform model interpretability and explainability analysis. Leverage specific metrics for model performance evaluation (e.g., precision, recall, F1 score). Implement A/B testing and experimental design and quantitative benchmarks for model improvement Apply data privacy and compliance rules under regulations like GDPR, CCPA. Apply ethical AI principles. Apply model fairness and bias mitigation techniques. Conduct analyses to assess model performance and campaign performance, both against test datasets and actual results once deployed. Forecast campaign results based on models built and validate forecast against actuals. Work with marketing data architects and engineers to ensure data is clean, complete, correct, and suitable for modeling using AI/ML platforms. Develop and maintain data pipelines. Implement feature engineering techniques. Find, recommend, and purchase additional data to use in model building Proactively identify opportunities for model improvement and need for additional modeling projects. Maintain clear and organized documentation of data, methodologies, and results. Implement automation in existing processes to improve overall efficiency. Perform ad hoc analysis to support Marketing Distribution efforts Actively seek out innovation and optimization use cases and experiments that will result in organizational transformation and sales and profit improvements. Qualifications What do you offer? - Master’s degree in Statistics, Economics, Mathematics, Data Science, or related field. Experienced in marketing analytics or customer behavior modeling. - 5 to 7 years of experience in data science, including hands-on experience with Machine Learning (e.g., scikit-learn, TensorFlow, PyTorch, DataRobot, Databricks) and Generative Artificial Intelligence. Experience with automated model deployment and monitoring tools. - Possess outstanding analytical, modeling, problem-solving, and critical-thinking skills. - Experienced with cloud platforms such as AWS, Azure, and Google Cloud. Familiar with big data technologies (Spark, Hadoop) - Strong knowledge of machine learning algorithms and their applications in automated systems. Experience with advanced modeling techniques like ensemble methods, time series analysis, and probabilistic modeling - High proficiency in Python or R for statistical analysis, model development, and process automation. Proficient+ with SQL for data extraction and manipulation. - Proficiency with data visualization tools (Power BI, Tableau, or similar) and their automation capabilities - Skilled in cross-functional collaboration, agile methodologies, project management and stakeholder communication. - Advanced training or academic focus in non-parametric statistics, resampling methods, or Bayesian approaches for small sample inference - Experience applying sequential testing or multi-armed bandit approaches to maximize insights from limited samples in marketing contexts - Able to effectively communicate and translate complex, technical finding in a candid, clear, concise, and non-technical fashion to all audiences - Maintain perspective between the big picture and the tactical details. Remains aligned with the organization’s strategic plan. - Stellar attention to detail, including maintaining accuracy and consistency across a suite of data science assets, keeping documentation up to date, and proactively identifying and addressing any quality concerns. - Self-starter with the ability to identify priorities and focus on items with high business impact. - Ability to present complex analytical findings with persuasiveness and succinctnessSkillsPython, Data science, Aws, Predictive modelling, Machine learning, Sql, sagemaker, R, PowerBITop Skills DetailsPython, Data science, Aws, Predictive modelling, Machine learning, Sql, sagemaker, R, PowerBIAdditional Skills &amp; QualificationsInsurance experience is nice to have but not required. This is an interactive/collaborative role working with BI analyst and Data Engineer as part of a product team. Candidates should feel comfortable working collaborativelyExperience LevelExpert Level

Sr. Data Scientist (Level II Or III)

We are looking for a SR Desktop Engineer with an engineering mindset who can develop and implement solutions through automation. The environment includes Microsoft 365 / Products with SR level troubleshooting expertise.Must have experience with Intune - light scripting skills, automation &quot;I built processes&quot;Must also have strong &quot;root cause analysis&quot; skills; identifying and improving upon repeatable tickets. Description•	Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately.•	Perform root cause analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable.•	Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support.•	Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base.•	Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote.•	Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability for ticket resolution.•	Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support.•	Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions.•	Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware. Requirements•	Demonstrated experience collaborating across technical teams to drive solutions forward.•	Proven ability to provide excellent customer service, communicate clearly, and manage escalations professionally.•	Two- or four-year degree or equivalent technical training.•	Minimum of 4 years of experience supporting a PC network environment.•	Strong understanding of PC networks and LAN/WAN infrastructure.•	Relevant certifications preferred: A+, Network+, MCP, MCSA, or MCSE.•	Excellent problem-solving and analytical skills, with a focus on holistic resolution and continuous improvement.•	Strong documentation and knowledge-sharing mindset.•	Ability to lift up to 30 lbs. SkillsDesktop Support, Microsoft 365, Intune, automation, scripting Top Skills DetailsDesktop Support, Microsoft 365, Intune, automation, scripting Additional Skills &amp; QualificationsNA Experience LevelExpert Level

Sr. Desktop Support Engineer

**this is a 4-6 month c2h that will sit in Enfield, CT and turn hybrid after training. This person needs to be flexible going to Farmington, CT as well**Description•	Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately.•	Perform root cause analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable.•	Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support.•	Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base.•	Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote.•	Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability for ticket resolution.•	Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support.•	Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions.•	Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware. Requirements•	Demonstrated experience collaborating across technical teams to drive solutions forward.•	Proven ability to provide excellent customer service, communicate clearly, and manage escalations professionally.•	Two- or four-year degree or equivalent technical training.•	Minimum of 4 years of experience supporting a PC network environment.•	Strong understanding of PC networks and LAN/WAN infrastructure.•	Relevant certifications preferred: A+, Network+, MCP, MCSA, or MCSE.•	Excellent problem-solving and analytical skills, with a focus on holistic resolution and continuous improvement.•	Strong documentation and knowledge-sharing mindset.•	Ability to lift up to 30 lbs.SkillsDesktop Support, Microsoft 365, intune, automation, scriptingExperience LevelExpert Level

Sr. IT Business Analyst Must be committed to commuting. Hybrid (remote 3 days) 2 days on-site in Lansing, MI Top Skills that a candidate will need to be qualified:<ul><li>Strong IT Business Analyst experience- 7+ years.</li><li>Experience creating epics/features/user stories for projects	</li><li>Experienced with as-is/to-be processes</li><li>Experience performing analysis and gathering and documenting requirements	</li><li>Agile experience </li><li>Azure DevOps experience </li><li>Adept with using BA tools (e.g., FIGMA, Visio)</li></ul>Candidate must be able to articulate the following experience:•	What is your experience documenting As-Is and To-Be Process Flows? Please explain. •	How many years of experience do you have performing analysis and gathering and documenting requirements with customers? Please explain your experience. •	How many years of experience do you have working in an Agile environment? Please explain your experience. •	What is your experience writing EPICS, Features, and User Stories? Please explain The Business Analyst is responsible for gathering and documenting clear, unambiguous, and testable business requirements from the client, and understanding the business requirements thoroughly in order to communicate business need and system functionality to technical and non-technical stakeholders, project team members, and the user community. The Business Analyst is responsible for working with the project team and stakeholders to examine existing and future-state business processes, data, and systems. This information is used to guide the gathering of business requirements as they relate to the desired system functionality. Responsibilities•	Responsible for documenting business requirements that are clear, unambiguous, testable, and satisfy the business need in accordance with standard templates and adherence to policies, standards, and guidelines. •	Responsible for facilitating requirement gathering meetings to identify impacted business processes and document the project business requirements. Attendees include relevant project team members and stakeholders as identified in the Communication Plan.•	Responsible for adhering to the project schedule by developing and maintaining the project backlog during Agile projects and working with the product owner to set priority throughout the duration of project.•	Responsible for understanding project scope and actively monitoring requirements process to maintain adherence to the objectives set for the project.•	Responsible for understanding high-level information governance objectives and ensuring appropriate Stakeholder inclusion and/or awareness regarding data requirements.•	Responsible for appropriate resolution of critical IT issues as it pertains to the BA role.•	Responsible for providing information and analysis for Build vs. Buy project decisions.•	Responsible for understanding project specific benefits and related impact of changes to project scope or business requirements.•	Ensures SEM deliverables for the project that are a responsibility of the BA are completed, reviewed, and approved in alignment with area processes.•	Works directly with project team including user interface/user experience (UI/UX) designers, tech leads, solution architects, database administrators, developers, QA testers, and technical writers to ensure understanding of the requirements, functionality, size, and scalability of the IT solution.

Sr. IT Business Analyst

Top Skills&#39; DetailsSenior IT Manufacturing Quality Systems Engineer familiar with eQMS platforms such as MasterControl and TrackWise. You should excel at enhancing processes using Lean or Six Sigma methodologies and solving problems through data analysis. DescriptionWe are actively seeking a seasoned Senior IT Manufacturing Quality Systems Engineer to spearhead the implementation and optimization of electronic Quality Management Systems (eQMS) throughout our manufacturing operations. In this capacity, you will lead digital quality initiatives, ensure adherence to regulatory compliance, and develop comprehensive solutions that integrate quality processes with our overall manufacturing systems framework. Skillsmanufacturing environment, product lifecycle, engineering change management, Siemens Teamcenter, Windchill, CAD Software Top Skills Detailsmanufacturing environment,product lifecycle,engineering change management Additional Skills &amp; QualificationsEducation and Experience	• Bachelor&#39;s degree in Engineering or Computer Science; advanced degree preferred.	• 5 - 7 years’ experience implementing and managing QMS systems in manufacturing environments. Skills	• Expertise in eQMS platforms (MasterControl, Arena, ETQ, TrackWise) and system integration.	• Strong understanding of quality management principles and industry standards.	• Proven experience in QMS system validation (IQ/OQ/PQ) and implementation.	• Proficiency with process improvement methodologies (Lean, Six Sigma, SPC.)	• Strong analytical and technical problem-solving skills with data-driven approach.	• Excellent project management abilities including managing cross-functional teams.	• Effective communication skills for collaborating with technical and non-technical stakeholders.	• Knowledge of manufacturing processes, with experience in battery, automotive, or regulated industries preferred.Experience LevelExpert Level

Sr. IT Manufacturing Quality Systems Engineer

DescriptionLead the planning, execution, and delivery of IT projects, ensuring they align with business objectives and timelines. Provide leadership and mentorship to IT team members, driving continuous improvement initiatives to optimize processes and enhance operational efficiency. Collaborate with cross-functional teams to identify IT requirements, prioritize projects, and implement robust IT infrastructure. Additional Skills &amp; QualificationsBachelor&#39;s degree in information technology, Computer Science, or a related field; advanced degree preferred.10 years’ experience leading IT projects in a manufacturing environment, preferably in the automotive or energy sector required.Strong technical expertise demonstrated in ERP systems (e.g., SAP, Oracle), MES, cybersecurity, networking, and cloud computing.Proven ability to manage complex projects from inception to completion, delivering results on time and within budget.Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders at all levels of the organization.Strategic mindset with a focus on driving innovation and leveraging technology to achieve business objectives.Project management certification (e.g., PMP, Prince2) is a plus.Ability to speak Mandarin a plus.

Sr. IT Program Manager

Our client is searching for a SCADA Engineer for a full-time position near Memphis, TN. This position will work on site and the starting salary will be around 130,000 to 150,000 . Description 	• Lead the architecture, design, and implementation of Ignition SCADA solutions across the manufacturing facility.	• Design and develop comprehensive SCADA system architectures using Ignition, including HMI interfaces, historian databases, and control system networks.	• Create detailed system specifications, architecture diagrams, and technical documentation for SCADA implementations.	• Lead technical evaluation and selection of PLC hardware and industrial network technologies.	• Architect scalable and secure industrial control system networks with appropriate redundancy and disaster recovery capabilities.	• Design data acquisition strategies and historian systems that support manufacturing analytics and operational intelligence.	• Lead integration efforts between SCADA systems and higher-level applications (MES, ERP, asset management systems).	• Evaluate emerging IIoT technologies and develop strategies to incorporate them into existing SCADA architectures.	• Develop standards for PLC programming, HMI design, and industrial communications to ensure consistency across operations.	• Ensure OT cybersecurity compliance and implement security controls specific to industrial control systems.

Sr. Ignition SCADA Systems Engineer

Top Skills&#39; DetailsThe ideal Sr Ignition SCADA Systems Engineer should have deep technical knowledge of the Ignition SCADA platform, including modules like Perspective, Vision, Reporting, Alarming, and Tag Historian, along with a strong understanding of PLC/RTU programming and industrial protocols such as Modbus, OPC UA, and MQTT. They should excel in designing data acquisition strategies and historian systems, and be proficient in integrating SCADA systems with higher-level applications like MES, ERP, and asset management systems. Additionally, expertise in OT cybersecurity frameworks and experience architecting high-availability SCADA systems with redundancy and fail-over capabilities are essential for ensuring robust and secure industrial automation and control systems. DescriptionSCADA System Architecture and Design	• Lead the architecture, design, and implementation of Ignition SCADA solutions across the manufacturing facility.	• Design and develop comprehensive SCADA system architectures using Ignition, including HMI interfaces, historian databases, and control system networks.	• Create detailed system specifications, architecture diagrams, and technical documentation for SCADA implementations.	• Lead technical evaluation and selection of PLC hardware and industrial network technologies.	• Architect scalable and secure industrial control system networks with appropriate redundancy and disaster recovery capabilities.Data Management and Integration	• Design data acquisition strategies and historian systems that support manufacturing analytics and operational intelligence.	• Lead integration efforts between SCADA systems and higher-level applications (MES, ERP, asset management systems).	• Evaluate emerging IIoT technologies and develop strategies to incorporate them into existing SCADA architectures.Compliance, Standards, and Leadership	• Develop standards for PLC programming, HMI design, and industrial communications to ensure consistency across operations.	• Ensure OT cybersecurity compliance and implement security controls specific to industrial control systems.Provide technical leadership for SCADA implementation teams and serve as an escalation point for complex iss Additional Skills &amp; QualificationsEducation and Experience	• Bachelor&#39;s degree in Electrical Engineering, Computer Science, or related field; Master&#39;s preferred.	• 7+ years’ experience specifically designing and implementing SCADA systems and industrial control networks. Skills And Abilities	• Deep technical knowledge of Ignition SCADA platform, including experience with modules such as Perspective, Vision, Reporting, Alarming, and Tag Historian.	• Strong understanding of PLC/RTU programming, industrial protocols (Modbus, OPC UA, MQTT, etc.), and network architectures.	• Experience with industrial database historians and time-series data management.	• Expertise in OT cybersecurity frameworks.	• Experience architecting high-availability SCADA systems with appropriate redundancy and fail-over capabilities.	• Experience deploying Ignition in virtualized environments and configuring high-availability architectures with redundancy.	• Experience using Ignition&#39;s MQTT modules, IIoT capabilities, and Perspective to implement modern Industry 4.0 solutions.	• Understanding of industrial network design including segmentation, DMZs, and secure remote access.	• Experience using Ignition as a middleware platform to integrate SCADA data with MES, ERP, and other enterprise systems.	• Strong technical documentation, communication, and stakeholder management skills.Ability to balance operational requirements with IT/OT security standards.

DescriptionJob DescriptionDescription: Uses established project management methodologies/tools to develop and execute IT project plans. Responsible for SDLC compliance. Specific ResponsibilitiesPerforms all of the project manager duties plus:• Using established project management methodology/tools, develops project plans for highly complex projects of strategic importance which include work plans, schedules, budgets, needed skills and resources, project scope and deliverable/responsibility matrices• Performs variance analysis (including schedule, costs vs. budgets, resources and changes to scope). Makes trade-offs with sponsor, as necessary• Performs project risk assessment quantification, response planning and control• Communicates risks to clients and/or IT management, project sponsors &amp; vendors• Develops and executes mitigation strategies• Validates client and functional requirements for sponsor• Determines the impact on current/existing technologies and communicates impact to clients, sponsor, IT management and vendor• Makes recommendations on existing application products that could address client requirements• Evaluates alternative operational efficiencies /business process change• Makes presentations to IT management, sponsors, and/or vendors• Accountable for pre and post implementation plans• Provides work direction to project managers• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors• Exercises strong judgment in selecting methods, techniques and evaluation criteria for obtaining results• Orchestrates and recommends Program strategy• Able to discern and clearly articulate how program decisions impact the big picture and vice versa• Frequently interacts with customers, and/or functional peer group IC&#39;S/managers, normally involving matters between functional areas or internal customers• May interact with business leadership at all levels• Networks with key contacts outside own area of expertise• Coaches, mentors, and trains as appropriate• Contributes to performance appraisals for team members• Assists in conducting team building/development activities• Receives limited instruction in determining methods and procedures on new assignments, and coordinates activities of other associates in groupSkillsProject management, Agile, Pmp, Scrum, Ms project, Stakeholder management, Program management, Sdlc, Project plan Top Skills DetailsProject management,Agile,Pmp,Scrum,Ms project For the Project: they will be responsible for multiple eComm tracks and working cross functional teams. Candidates will be able to work with a national brand name and directly impact the customer. Experience LevelExpert Level

Sr. Project Manager

*W2 ONLY ~ Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment visas at this time*DescriptionAs a Sr. Python Engineer, you will be contributing towards building the next generation of AI models at one of the largest organizations in the AI space. You will play a role in performing a qualitative analysis of data and will also be responsible for developing Python scripts to parse and download large datasets from the web in an efficient manner. In addition, you will also write SQL queries to further process the data. This role requires strong communication skills and the ability to work independently and in a team environment. Top Skills&#39; Details1. 6+ years of Python Development experience2. Ability to write data pipelines, data processing pipelines and write scripts to download from ad hoc websites. Writing python scripts to automate workflows.3. In-depth SQL knowledge Responsibilities:* Develop Python scripts to parse and download large datasets from the web in an efficient manner* Write SQL queries to further process the data* Write high-quality, efficient, and maintainable code* Participate in code reviews and contribute to the development of best practices* Troubleshoot and debug software applications* Ensure software applications meet quality and performance standards* Provide timely solutions to technical issues* Document software applications and ensure documentation is up-to-date* Communicate effectively with stakeholders and team members Additional Skills &amp; QualificationsRequirements:* Bachelor&#39;s degree in Computer Science or related field* 6+ years of experience as a software engineer* Strong proficiency in Python programming language* Proficient in working with Linux systems and writing shell scripts* Proficient in writing SQL queries* Excellent problem-solving skills and attention to detail* Strong communication and collaboration skills* Ability to work independently and in a team environment* Experience working on large-scale software development projects Nice to Have:* Master&#39;s degree in Computer Science or related field* Experience with web scraping and parsing large datasets* Experience with cloud computing platforms (e.g., AWS, Azure, GCP)* Knowledge of DevOps practices and tools* Familiarity with data analytics and machine learning concepts• Bachelor&#39;s degree in computer science, software engineering or relevant field required.

Sr. Python Developer

Senior Salesforce Administrator Top Skills DetailsSalesforce.com, Sales Cloud, Service Cloud, Flow, Own Backup, Administration, Erpss Seeking a Sr. Salesforce Administrator to join a team of 4 in support of two/growing instances. Successful candidate will have ~10 years experience serving as a dedicated Salesforce Admin. Heavy experience with Sales Cloud, Service Cloud, Flows (heavily leveraging custom flows, screen flows, etc.) and Own Backup in addition to Marketing Cloud (highly preferred) and OnceHub. Candidate will be a Certified Administrator at a minimum with preference toward Advanced Admin Cert as well as Sales/Service Cloud Certs. Expected to work Eastern Time and within driving distance to Fort Wayne preferred but must be willing to travel onsite as required (minimum quarterly is expected). Will be expected to mentor junior team members as they join the group (possibility for future advancement to management/lead function as the team grows). Preference will be given to candidates who have shown stability as part of an internal team vs continued consulting engagements here and there as they would like track record of planning for/anticipating future state, releases, changes, etc. and the impacts and continued evolution of the instance/environment. We seek an experienced and highly motivated Senior Salesforce Administrator to join our team. You will play a pivotal role in optimizing and enhancing our Salesforce platform. The ideal candidate possesses deep expertise in Salesforce Flows, Sales Cloud, Service Cloud, and Marketing Cloud, along with a comprehensive knowledge of integrations and administration across Sales, Marketing, and Customer Service functions. We support 1000+ users of Salesforce across two instances of Salesforce.This candidate will report directly to the Salesforce Application Development Manager and be responsible for system configuration, enhancements, managing service tickets, and working with stakeholders to understand the impact of changes across both of our instances of Salesforce. In this role, you will…•	Design, optimize, and maintain complex Salesforce Flows.•	Drive innovation by implementing advanced solutions using Salesforce Flows, Lightning Components, and AppExchange Solutions.•	Monitor and manage our Own Backup instance for all Salesforce Environments•	Administer and continuously improve Salesforce environments to effectively support Sales, Marketing, and Customer Service teams.•	Collaborate with leadership, product owners, and operational teams to clearly understand and address their Salesforce needs.•	Monitor Salesforce updates and releases closely, clearly communicate enhancements, and rapidly implement relevant new features.•	Create and maintain detailed documentation and provide comprehensive communication on Salesforce best practices and updates across the organization.•	Manage our Schedule Once application.•	Mentor and work closely with junior resources. We are looking for a candidate with…•	Bachelor&#39;s degree in a technology.•	A minimum of five years of hands-on Salesforce Administration experience.•	Experience with Property &amp; Casualty (P&amp;C) Insurance or Healthcare Liability Insurance (Preferred, not required).•	Experience implementing and maintaining Salesforce Sales, Service, &amp; Marketing Clouds.•	Experience with Own Backup.•	Experience with Schedule Once (Preferred, not required).•	Understanding of data management concepts like MDM, data quality, data governance.•	Experience with various integration approaches across a company&#39;s ecosystem.•	Experience working in waterfall and agile methodologies.•	Experience with Application Development projects in Atlassian Jira Software.•	Excellent analytical, technical, planning and organizational skills.•	Excellent oral, written, and presentation communication skills.•	Ability to work with others in a team environment. Additional Skills &amp; QualificationsExcellent communication. Ability to interface with all levels of leadership within an enterprise.Experience LevelExpert Level

Sr. Salesforce Administrator

W2 ONLY LOCAL TO FORT WAYNE, INDIANA IS STRONGLY PREFERRED MUST RESIDE IN INDIANA, MICHIGAN, ILLINOIS, WISCONSIN, or OHIO Top Skills<ul><li>10 years experience serving as a dedicated Salesforce Admin.</li><li>Heavy experience with Sales Cloud, Service Cloud, Flows (heavily leveraging custom flows, screen flows, etc.)</li><li>**Own Backup Experience**</li><li>Marketing Cloud (highly preferred)</li><li>OnceHub</li><li>Certified Administrator at a minimum with preference toward Advanced Admin Cert as well as Sales &amp; Service Cloud Certs.</li></ul>DescriptionWe seek an experienced and highly motivated Salesforce Administrator to join our team. You will play a pivotal role in optimizing and enhancing our Salesforce platform. The ideal candidate possesses deep expertise in Salesforce Flows, Sales Cloud, Service Cloud, and Marketing Cloud, along with a comprehensive knowledge of integrations and administration across Sales, Marketing, and Customer Service functions. We support 1000+ users of Salesforce across two instances of Salesforce.This candidate will report directly to the Salesforce Application Development Manager and be responsible for system configuration, enhancements, managing service tickets, and working with stakeholders to understand the impact of changes across both of our instances of Salesforce.In this role, you will…•	Design, optimize, and maintain complex Salesforce Flows.•	Drive innovation by implementing advanced solutions using Salesforce Flows, Lightning Components, and AppExchange Solutions.•	Monitor and manage our Own Backup instance for all Salesforce Environments•	Administer and continuously improve Salesforce environments to effectively support Sales, Marketing, and Customer Service teams.•	Collaborate with leadership, product owners, and operational teams to clearly understand and address their Salesforce needs.•	Monitor Salesforce updates and releases closely, clearly communicate enhancements, and rapidly implement relevant new features.•	Create and maintain detailed documentation and provide comprehensive communication on Salesforce best practices and updates across the organization.•	Manage our OnceHub application.•	Mentor and work closely with junior resources. Though they won&#39;t have any direct reports, will be expected to mentor junior team members as they join the group (possibility for future advancement to management/lead function as the team grows). Preference will be given to candidates who have shown stability as part of an internal team vs continued consulting engagements here and there as they would like track record of planning for/anticipating future state, releases, changes, etc. and the impacts and continued evolution of the instance/environment.

Duration: 18 months W2 contractRate: $70-73.00hr W2 (Only)Location: (“3 days Hybrid” ) Kennesaw, Georgia, 30144 *** Must have enterprise applications experience - tools for internal employees *** <ul><li>5+ yrs experience in UX, following UX processes (not just visual design) UX generalist</li><li>Must be able to work in a fast paced environment, turning around deliverables quickly but with thoughtful, holistic consideration</li><li>JIRA experience a must – not just being able to read stories but have worked in jira, can articulate acceptance criteria as needed</li><li>Proficient to advanced skill in Figma a must</li><li>Suggest that they include a link to their portfolio in the resume when its added to Fieldglass – having this helps us review candidates more effectively.</li><li>Any experience with Audit, Audit technology, Corporate Audit, Credit Review, Risk Assessments a huge plus</li></ul> Position Summary At our BANKING client, were guided by a common purpose: to help make lives better by connecting our internal users with the tools and resources they need to be successful. We strive to create experiences that will help our users do their best work in more customized, intuitive, innovative, engaging, secure, and time-saving ways while continuing to be one of the best places to work. <ul><li>As an Experience Design Lead, you should have:<ul><li>Experience in enterprise wide UX strategy methodologies </li><li>A foundation in the overall user-centered design process </li><li>Expert communication and story-telling skills with the ability to get buy-in on your ideas within a large organization </li><li>Proficiency at identifying the middle point where business goals harmoniously meet user engagement and excitement </li><li>You will Lead the overall strategic plan for the program in a highly collaborative, fast-paced environment </li><li>Collaborate with experience design teammates, project stakeholders, technology partners, and executive leadership to identify requirements, set design goals, study users, and craft solutions that translate business and user needs into highly engaging experiences </li><li>Promote value innovation through proactive designs that reflect, maintain, and contribute to our design principles and practices </li><li>Be the primary escalation point of contact for all projects within the program </li><li>Meet regularly with the program group to ensure adherence to the design process, open dialog, peer support, project fluidity &amp; continuity </li><li>Communicate project updates to the portfolio strategy manager and sr leadership </li><li>Work cross functionally with leads who support other programs, identifying opportunity for reusability, consistency, connection and proactive design â€¢ Support the portfolio strategy manager in visualization exercises and workshops</li></ul></li></ul> Required Skills<ul><li>You a person who has 5+ years of experience in a UX strategist or related role. </li><li>Proven experience solving complex problems and designing world-class experiences for large-scale enterprise programs. </li><li>Extensive understanding of overall UX process and software development methodologies, including Agile. </li><li>A high degree of creativity, empathy, passion, and problem-solving ability. </li><li>Proficiency with tools like Mural, Axure, Sketch, InVision, and alike. â€¢ Vigor and passion about understanding the target audience</li></ul>Desired Skills<ul><li>Bachelors, Human-Computer Interaction (HCI), User Experience, or a design-related field, or equivalent education.</li><li>Experience planning, facilitating and participating in design/strategy mapping workshops. </li><li>Financial or similar enterprise experience.</li></ul>Experience LevelExpert Level

Sr. UX Product Designer, (Enterprise Apps)

DescriptionOur client is responsible for brand strategy and creative services that support their ecommerce stores marketing organization. The work touches all storefronts across web, E-Commerce pages, and the app experiences on device products. We are looking to hire a hands-on Sr UX Designer to help design solutions for consumer facing e-commerce landing pages &amp; experiences. This individual will partner closely with the Creative Director, other designers, copywriters, project managers, and marketing stakeholders. This person must have a passion for learning and growing and love a fast-paced and collaborative environment. Responsibilities include –• Collaborating with Design Manager, Designers, PM&#39;s and &amp; Writers to develop e-commerce website concepts that span all digital fronts• Participating in and leading creative brainstorming sessions• Concepting new ways to visualize page designs and customer journeys that will showcase products &amp; services• Balancing marketing objectives, the brand, and product requirements• Presenting UX page designs &amp; concepts to internal teams and key stakeholders• Working with designers to oversee execution and production of landing page designs Skills/Experience Required:• 5-7 years UX Design experience in various design disciplines including interaction and visual design.• Deep understanding and examples showcasing UX skillset and direct contribution to improving the customer experience. (e.g. what was the customer issue and how did you help solve the customer problem?)• Online portfolio showcasing best B2C and/or B2B work examples for web and mobile optimized applications.• Proficiency in tools such as Adobe XD, Photoshop, Illustrator, Figma• Projects or examples on how data has been utilized to make data driven decisions (e.g. Adobe Analytics, Contentsquare, A/B testing, Usability &amp; research).• Well defined process and design methodology when approaching design solutions and projects.• Ecommerce / retail experience

Sr. UX/UI Designer (Business Web/Ecommerce)

Description Role Overview:As a Testing Specialist II, main responsibilities include:• Accountable for accurate and timely test execution• Execute testing requiring administrative judgment in the execution of complex testing according to the determined scope• Independently identify risk defects and root cause for finding placement and details defects• Examine loan documentation for accuracy and completeness• Provide training and direction to more junior staff as appropriate• Elevate errors and recommends enhancements as appropriate• Review reversal requests/arbitration appeals as well as analyze results• Work special projects as necessary• Subject Matter Expert (SME) on appointed tests collaborating with business partners, etc.• Perform Quality Assurance Testing• Contributes to Test Development Intakes as needed, including test script edits and pilot testing• Create and submit redlined test scripts for Simple Path processing• Point-of-contact for Support Lead or assist Testing Lead when needed Required Education &amp;amp; Experience:• Bachelor’s Degree or equivalent experience• Minimum 5 years’ experience in residential loan underwriting including Conforming, Nonconforming, HELOC, Custom, FHA and VA Required Skills:• Delegated mortgage underwriter• Applies critical thinking and connects the dots on how processes relate to one another.• Drives Operational Excellence• Strong written, verbal and delivery skills.• Strong Partnership and Influencing Skills• Attention to Detail• Adaptability• Collaboration• Problem Solving• Organized and able to multi-task in a fast-paced environment• Ability to think independently, solve complex problems, and suggest solutions.• Ability to test across multiple lines of business• Sees opportunities, risks, and connections while engaging with others across different functions and connecting the dots across the organization• Proficient in the Microsoft suite with an emphasis on excel Desired Skills:• Interpret Relevant Laws, Rules, and Regulations• HUD DE and VA LAPP/Automatic Certifications preferred SkillsUnderwriting, DHAAdditional Skills &amp;amp; QualificationsUnderwriterExperience LevelExpert Level

Sr. Underwriter

Role Overview:As a Testing Specialist II, main responsibilities include:• Accountable for accurate and timely test execution• Execute testing requiring administrative judgment in the execution of complex testing according to the determined scope• Independently identify risk defects and root cause for finding placement and details defects• Examine loan documentation for accuracy and completeness• Provide training and direction to more junior staff as appropriate• Elevate errors and recommends enhancements as appropriate• Review reversal requests/arbitration appeals as well as analyze results• Work special projects as necessary• Subject Matter Expert (SME) on appointed tests collaborating with business partners, etc.• Perform Quality Assurance Testing• Contributes to Test Development Intakes as needed, including test script edits and pilot testing• Create and submit redlined test scripts for Simple Path processing• Point-of-contact for Support Lead or assist Testing Lead when needed Required Education &amp; Experience:• Bachelor’s Degree or equivalent experience• Minimum 5 years’ experience in residential loan underwriting including Conforming, Nonconforming, HELOC, Custom, FHA and VA Required Skills:• Delegated mortgage underwriter• Applies critical thinking and connects the dots on how processes relate to one another.• Drives Operational Excellence• Strong written, verbal and delivery skills.• Strong Partnership and Influencing Skills• Attention to Detail• Adaptability• Collaboration• Problem Solving• Organized and able to multi-task in a fast-paced environment• Ability to think independently, solve complex problems, and suggest solutions.• Ability to test across multiple lines of business• Sees opportunities, risks, and connections while engaging with others across different functions and connecting the dots across the organization• Proficient in the Microsoft suite with an emphasis on excel Desired Skills:• Interpret Relevant Laws, Rules, and Regulations• HUD DE and VA LAPP/Automatic Certifications preferred SkillsUnderwriting, DHAAdditional Skills &amp; QualificationsUnderwriterExperience LevelExpert Level

Sr. Mortgage Underwriter Hybrid work environment...3 days onsite Work Locations that they can work from: - Atlanta, GA - Charlotte, NC - Plano, TX - Phoenix, AZ Must have current underwriting experience with: (FHA, Conventional and VA senior underwriting experience required as base knowledge to then build and train on our Home Loans Credit Testing scope.) Testing Specialist II – Senior Mortgage UnderwriterGlobal Risk Analytics (GRA) and Enterprise Independent Testing (EIT) are sub-lines of business within Global Risk Management (GRM). Collectively, they are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across Bank of America. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities it builds address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, GRA and EIT drive innovation, process improvement and automation. Job Description:Enterprise Independent Testing (EIT) Consumer Banking Testing (CBT) is responsible for Consumer testing aligned to Retail, Preferred, Small Business, Global Consumer Operations, and Consumer Global Compliance and Operational Risk. EIT has established itself as the enterprise utility to test all end-to-end processes on behalf of Second Line of Defense, Frontline Units (FLUs) and Control Functions (CFs), enabling more efficient and effective testing. EIT is transforming the way testing is built and executed with digital transformation, implementing automation, and leveraging cutting edge Artificial Intelligence/Natural Language Processing technologies. EIT carries a portfolio of 8,000+ tests and has a global footprint of testing professionals across the United States, Europe, Asia and Latin America as well as Global Business Services (GBS) associates.This job is responsible for accurate and timely test execution and/or supporting operational and administrative activities related to the end-to-end test execution process. Key responsibilities of the job include executing high quality testing in accordance with the test script, documenting and escalating defects, preliminary reporting, and analysis of results, and collaborating with Compliance and Operational Risk officers and/or Front-Line Unit (FLU) process owners on the identification of themes and trends at the Front-Line Unit (FLU), control function and Enterprise level. Role Overview:As a Testing Specialist II, main responsibilities include:• Accountable for accurate and timely test execution• Execute testing requiring administrative judgment in the execution of complex testing according to the determined scope• Independently identify risk defects and root cause for finding placement and details defects• Examine loan documentation for accuracy and completeness• Provide training and direction to more junior staff as appropriate• Elevate errors and recommends enhancements as appropriate• Review reversal requests/arbitration appeals as well as analyze results• Work special projects as necessary• Subject Matter Expert (SME) on appointed tests collaborating with business partners, etc.• Perform Quality Assurance Testing• Contributes to Test Development Intakes as needed, including test script edits and pilot testing• Create and submit redlined test scripts for Simple Path processing• Point-of-contact for Support Lead or assist Testing Lead when needed Required Education &amp;amp; Experience:• Bachelor’s Degree or equivalent experience• Minimum 5 years’ experience in residential loan underwriting including Conforming, Nonconforming, HELOC, Custom, FHA and VA Required Skills:• Delegated senior mortgage underwriter• Applies critical thinking and connects the dots on how processes relate to one another.• Drives Operational Excellence• Strong written, verbal and delivery skills.• Strong Partnership and Influencing Skills• Attention to Detail• Adaptability• Collaboration• Problem Solving• Organized and able to multi-task in a fast-paced environment• Ability to think independently, solve complex problems, and suggest solutions.• Ability to test across multiple lines of business• Sees opportunities, risks, and connections while engaging with others across different functions and connecting the dots across the organization• Proficient in the Microsoft suite with an emphasis on excel Desired Skills:• Interpret Relevant Laws, Rules, and Regulations• HUD DE and VA LAPP/Automatic Certifications preferred

Sr. Underwriter (Testing Specialist III)

DescriptionWork Locations:- Atlanta, GA - Charlotte, NC - Plano, TX - Phoenix, AZ Testing Specialist II – Sr Mortgage UnderwriterGlobal Risk Analytics (GRA) and Enterprise Independent Testing (EIT) are sub-lines of business within Global Risk Management (GRM). Collectively, they are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across the company. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities it builds address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, GRA and EIT drive innovation, process improvement and automation. We need more recent full underwriting experience. (FHA, Conventional and VA sr underwriting experience required as base knowledge to then build and train on our Home Loans Credit Testing scope.) Job Description:Enterprise Independent Testing (EIT) Consumer Banking Testing (CBT) is responsible for Consumer testing aligned to Retail, Preferred, Small Business, Global Consumer Operations, and Consumer Global Compliance and Operational Risk. EIT has established itself as the enterprise utility to test all end-to-end processes on behalf of Second Line of Defense, Frontline Units (FLUs) and Control Functions (CFs), enabling more efficient and effective testing. EIT is transforming the way testing is built and executed with digital transformation, implementing automation, and leveraging cutting edge Artificial Intelligence/Natural Language Processing technologies. EIT carries a portfolio of 8,000+ tests and has a global footprint of testing professionals across the United States, Europe, Asia and Latin America as well as Global Business Services (GBS) associates.This job is responsible for accurate and timely test execution and/or supporting operational and administrative activities related to the end-to-end test execution process. Key responsibilities of the job include executing high quality testing in accordance with the test script, documenting and escalating defects, preliminary reporting, and analysis of results, and collaborating with Compliance and Operational Risk officers and/or Front-Line Unit (FLU) process owners on the identification of themes and trends at the Front-Line Unit (FLU), control function and Enterprise level. Role Overview:As a Testing Specialist II, main responsibilities include:• Accountable for accurate and timely test execution• Execute testing requiring administrative judgment in the execution of complex testing according to the determined scope• Independently identify risk defects and root cause for finding placement and details defects• Examine loan documentation for accuracy and completeness• Provide training and direction to more junior staff as appropriate• Elevate errors and recommends enhancements as appropriate• Review reversal requests/arbitration appeals as well as analyze results• Work special projects as necessary• Subject Matter Expert (SME) on appointed tests collaborating with business partners, etc.• Perform Quality Assurance Testing• Contributes to Test Development Intakes as needed, including test script edits and pilot testing• Create and submit redlined test scripts for Simple Path processing• Point-of-contact for Support Lead or assist Testing Lead when needed Required Education &amp;amp; Experience:• Bachelor’s Degree or equivalent experience• Minimum 5 years’ experience in residential loan underwriting including Conforming, Nonconforming, HELOC, Custom, FHA and VA Required Skills:• Delegated sr mortgage underwriter• Applies critical thinking and connects the dots on how processes relate to one another.• Drives Operational Excellence• Strong written, verbal and delivery skills.• Strong Partnership and Influencing Skills• Attention to Detail• Adaptability• Collaboration• Problem Solving• Organized and able to multi-task in a fast-paced environment• Ability to think independently, solve complex problems, and suggest solutions.• Ability to test across multiple lines of business• Sees opportunities, risks, and connections while engaging with others across different functions and connecting the dots across the organization• Proficient in the Microsoft suite with an emphasis on excel Desired Skills:• Interpret Relevant Laws, Rules, and Regulations• HUD DE and VA LAPP/Automatic Certifications preferred

Sr. Underwriter (Testing Specialist)

SUMMARY:Provide call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the Supplemental Health and Limited Medical Benefit products, and perform well in a call center team environment. Required Skills &amp; Abilities:<ul><li>Experience: Minimum of 2 years of experience in a call center environment, within the health insurance claims industry.</li><li>Knowledge: Strong understanding of health insurance claims and benefits, particularly Scheduled Accident, Critical Illness, and Hospital Indemnity plans.</li><li>Knowledge of HFCA 1500 &amp; UB04 forms</li><li>Ability to recognize CPT &amp; revenue cycle codes. </li><li>Must have a high school diploma or GED.</li><li>Proficiency in MS Office applications </li></ul>Details:<ul><li>100% Remote | Equipment Provided. Applicants must provide the internet and a quiet workspace.</li><li>Schedule: Monday to Friday | 9:30 – 6:00pm (CST). (45-minute lunch break, 38.5 hours per week)</li><li>Pay: $18 - $20/hr. based on related experience</li><li>Pay cycle – Weekly | Medical, Dental &amp; Vision Benefits offered.</li></ul>Key Responsibilities:<ul><li>Customer Service Calls: Provide customers with timely, accurate, and customer-focused benefit and claim information.</li><li>Handling inbound and outbound calls related to Scheduled Accident, Critical Illness, and Hospital Indemnity claims.</li><li>Solicit and enter the information needed to enter and process claims accurately and in a timely manner.</li><li>Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.</li><li>Issue timely and accurate claim acknowledgement correspondence.</li><li>Process incoming documents with high coding integrity and distribute immediately.</li><li>Remain fully compliant with operational standards.</li><li>Meet or exceed call center operational metrics.</li><li>Claims Registration: Enter incoming claims information with high degree of accuracy, meeting or exceeding established metrics.</li><li>Comprehensively review and evaluate appeal and complaint requests to identify and classify member and provider appeals.</li><li>Determine eligibility, benefits, and prior activity related to the claims, payment, or service in question.</li><li>Research appeal files for completeness and accuracy and investigate deficiencies.</li></ul>

Supplemental Health Claims CSR (Remote)

Switchboard OperatorWashington, DC | $18 USD/hour Highlight:Industry: Hospital &amp; HealthcareEmployment Type: Contract-to- Potential Hire (4-months)Location: Washington, DC Working with an extensive client base, TEKsystems is searching for experienced Clerical or Administrative professionals in the DC, Maryland, and Northern Virginia area! Benefits of this Role:<ul><li>Opportunity to work for one of the top three Healthcare Organization in the DMV area</li><li>Work with a friendly team</li><li>Helpful and supportive leadership and executives</li><li>Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)</li><li>Top Local Company –Join the largest employer and hospital in the DC area<ul><li>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: </li><li>Medical, dental &amp; vision </li><li>Critical Illness, Accident, and Hospital </li><li>401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available </li><li>Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) </li><li>Short and long-term disability </li><li>Health Spending Account (HSA) </li><li>Transportation benefits </li><li>Employee Assistance Program </li><li>Time Off/Leave (PTO, Vacation or Sick Leave) </li></ul></li><li>Publicly Traded – Enjoy the stability of working for a publicly traded business</li><li>Best-In-Class Training – This client hires based on character, not just skillset as skills can be trained</li><li>Growth Opportunities – Look forward to the opportunity to cross-train and chase internal promotions</li></ul> A Day in the Role:<ul><li>Must be flexible with weekend and evening shifts ( 40 hours/week)</li><li>This individual will be sitting at the switchboard for the Hospital, transferring and answering all calls. This would look a little bit like the below areas of expertise:</li><li>All incoming calls, answer the call itself and direct it to the correct department, employee, etc.</li><li>Relay information to patients around hours, information desk info, and communicate this to all logistical employees throughout hospital</li><li>Answer patient questions and request for information. If they don&#39;t know the answer put the patient on hold and get answers before answering.</li><li>Taking emergency calls</li><li>Take down patient information for admissions, discharges and transfers. Track admissions and discharges per patients.</li><li>Any long distance calls are made by this department.</li></ul> Requirements:<ul><li>1-2+ years experience in customer support or clerical </li><li>Diploma or GED required</li><li>Dispatch experience preferred</li></ul> Next Steps:<ul><li>Please apply and The TEKsystems recruiting team will reach out to you to discuss next steps!</li></ul> Contact me with questions, I look forward to hearing from you &amp; working with you soon!

Switchboard Operator

DescriptionResume Must Haves:- Experience with Microsoft Teams Voice to support migration efforts to Microsoft Teams voice platform.- Experience with Contact Center as a Service (CCaaS) platforms such as Five9, NICE, Genesys or Cisco- The ability to work with the business to gather business requirements.- Not just understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals.- Develop telecommunication solutions to address user needs.- Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions.- Maintain telephony related hardware, software, and infrastructure.- Monitor, log, track and resolve hardware, software, and infrastructure deficiencies and notes weaknesses or tendencies toward failure. Additional Qualifications- Migration of legacy phone systems into Microsoft Teams Voice- TDM, IP-PBX, and VM/UM integration- PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)- PSTN connectivity – ISP provisioning/management- Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors.- Deployment of Microsoft Teams in a complex enterprise environment- QOS/COS traffic shaping/bandwidth throttling Monitoring, packet capture and analysis and troubleshooting IP voice issues.- Understanding of Number PortingSkillsvoip, TEAMS, UCTop Skills Detailsvoip,TEAMS,UCAdditional Skills &amp; QualificationsMust meet minimum compliance requirements of CHSExperience LevelExpert Level

System Engineer (VOIP)

Aloha!One of Hawaii&#39;s largest healthcare companies is seeking a System Engineer to add to their Server team. The ideal candidate would have enterprise back up administration experience, VMware, and Linux. Preferred tools for backup experience would include Veritas NetBackup, Veeam, Commvault, Cohesity, etc.) **This client is a hospital organization so the candidate will need to be vaccinated, pass 2 step TB test, and 10-panel drug test. JOB SUMMARY/RESPONSIBILITIES:• Provides infrastructure support for systems of moderate complexity, as assigned• Diagnoses and troubleshoots issues with infrastructure hardware and data center software.• Supports and assists the IT Department in the development of sound practices and solutions for infrastructure issues.• Serves as a Tier 1 escalation point for infrastructure related issues.• Collects data from performance and uptime monitoring tools.• Installs, configures, tests and maintains operating systems, application software and system management tools.• Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records. Additional SkillsVeritas, VMware, Linux red hat, Windows server, Powershell, Automation This opportunity will start off as fully on-site, but can turn eventually hybrid. There is a rotation of being on-call every 3-4 weeks. During on-call weeks, he/she will work on-site 5 days/week. Parking is NOT included, however there is an option to pay for monthly parking at a subsidized rate of $110/mo, located near Punchbowl campus.

System Engineer II

Job DescriptionQualifications: • Minimum 3 years of hands-on experience deploying new technologies, including the implementation and administration of O365 and VoIP systems (including Teams Phone), network infrastructure upgrades, and server deployment/migration across diverse environments.• Minimum 3 years of Helpdesk/Desktop Support experience, ideally within a Managed Services Provider (MSP) environment.• Strong creative problem-solving abilities, with a focus on finding effective solutions in dynamic situations.• A relentless passion for learning and continuous professional development, staying current with emerging technologies and industry best practices.• Proven ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and quality.• Excellent written and verbal communication skills, with the ability to deliver exceptional customer service and build strong relationships with clients.• Minimum 3 years of experience working with ticketing systems, ensuring efficient tracking and resolution of support requests.

Systems Administrator

Aloha! One of Hawaii&#39;s smaller healthcare companies is seeking a System Administrator to help manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Responsibilities: - Assisting in providing Helpdesk Support when request volumes are high.- Act as an escalation point for advanced or difficult help requests.- Manage all operating systems and end-user software.- Manage communications ([e-mail, IM, …]) and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.- Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.- Manage input/output fleet, including printers and scanners.- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.- Perform network and security audits.- Perform and test routine system backups and restores.- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.- Support application development teams throughout project lifecycles.- Analyze system, server, application, network, and input/output device performance.- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.- Create required reports in response to business user needs.- Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.- Manage and/or provide guidance to junior members of the team. Qualifications: - Knowledge of advanced computer hardware, including blade servers and SANs.- Experience with desktop and server operating systems, including Windows 10, Windows Server 20XX, and Linux.- Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory…].- Strong knowledge of local area network administration.- Hands-on software and hardware troubleshooting experience.- Experience with data management.- Experience documenting and maintaining configuration and process information.- Good understanding of the organization’s goals and objectives.- Knowledge of applicable data privacy practices and laws.- Working knowledge of a range of diagnostic utilities.- Exceptional written and oral communication skills.- Strong documentation skills. Strong customer service orientation.- Proven analytical and problem-solving abilities.- Ability to effectively prioritize and execute tasks in a high-pressure environment.- Adept at reading, writing, and interpreting technical documentation and procedure manuals.- Ability to conduct research into hardware and software issues and products as required.- Ability to present ideas and solutions in user-friendly language.- Highly self motivated and directed.- Keen attention to detail.- Skilled at working within a team-oriented, collaborative environment An ideal candidate would have 4-5 years of System Administration/System Engineer experience, as well as some experience within Network Administration and overall knowledge of IT infrastructure. Overall, this client is of a smaller nature (roughly 200 employees), so he/she will have the ability to learn and get involved with a lot of different projects. Lastly, this job will be primarily on-site, with a occasional on-call rotation schedule.Employee parking rate is $130/month.

**FULLY ON-SITE POSITION IN LINTHICUM, MD******MUST HAVE SECRET CLEARANCE*** Top Skills&#39; Details• Experience as a Linux/Redhat systems administrator for a classified government contract.• Experience as a Windows Systems Administrator for a classified government contract.• Proven ability to maintain smooth operation of all computer infrastructure in a multi-user computer system environment, including coordination of efforts with systems, software, and electrical design engineers, Information Systems Security Officers, PC desktop technicians, end users, network engineers, program/project managers, and IT management.• Experience analyzing internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems. Description• Perform as a Linux/Redhat systems administrator for a classified government contract.• Perform as a Windows Systems Administrator for a classified government contract.• Maintain smooth operation of all computer infrastructure in a multi-user computer system environment, including coordination of efforts with systems, software, and electrical design engineers, Information Systems Security Officers, PC desktop technicians, end users, network engineers, program/project managers, and IT management.• Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems.• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.• Provide backup and recovery services, manage data storage devices, and implement/upgrade/update virus and malware protection on a routine basis.• Create and maintain user and computer accounts and modify file permissions and security access lists.• Test new releases of products to ensure compatibility and minimize user impact.• Develop and document technical processes and procedures as needed.• Make recommendations to purchase hardware, software, and system components.• Interact, meet, discuss, and troubleshoot issues with vendors and evaluate vendor products, services, and suggestions.• Adhere to strict Information Systems security guidelines in all cases.• Deploy new STIGs &amp; work with IT/IA to develop POA&amp;Ms for vulnerabilities that cannot be mitigated or STIG settings that cannot be applied.• Understand vulnerability and risk mitigation in accordance with RMF &amp; DoD JSIG standards.• Maintain security audit and logging information on all classified networked and standalone computers as directed by Information Systems Security Officers (ISSOs) and Information Systems Security Managers (ISSMs).• Prepare security documentation for input to Computer Security.• Report project status as required for all recurring and non-recurring efforts.• Work under minimal direction and independently determine and develop approach to solutions.SkillsWindows, System administrator, Active directory, Windows server, Linux, Windows administration, Infrastructure, red hat, Vmware, Support, Troubleshooting, Systems engineering, Automation, Server administrator, Storage, Virtualization, storage area networkTop Skills DetailsWindows,System administrator,Active directory,Windows server,Linux,Windows administration,Infrastructure,red hat,Vmware,Support,TroubleshootingAdditional Skills &amp; QualificationsBasic Qualifications for Linux/Windows Systems Administrator:• Bachelor&#39;s degree with 2 years of experience, or an Associate&#39;s Degree with 4 years of experience; a High School Diploma or equivalent with 6 years of experience may be considered in lieu of a completed degree.• Current DoD 8570 IAT Level II (or higher) certification (example: Security+ CE); maintaining the required certification will be a condition of continued employment.• Experience managing Redhat Enterprise Linux OS in a classified environment.• Experience managing Windows Server OS and domain architecture in a classified environment.• Familiarity with DoD STIGs, deploying new STIGs, and working with IT and Information Assurance Analysts to develop POA&amp;Ms for vulnerabilities that cannot be mitigated, or STIG settings that cannot be applied.• Current DoD Secret security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the DoD Continuous Evaluation (CE) Program, in order to be considered; the required security clearance must be maintained as a condition of continued employment.• Candidates must have the ability to obtain and maintain access to Special Programs within 9 months of their hire date; program and/or customer requirements may expedite this timeline, and maintaining a SAP/SAR clearance will be a condition of continued employment. Preferred Qualifications for Linux/Windows Systems Administrator:• The ideal candidate will have a Bachelor&#39;s or Master&#39;s degree in Information Technology and 2+ years of Linux, Windows, and VMWare server administration experience in a JSIG classified environment.• Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.• Experience installing, configuring, and maintaining computer hardware in a networked environment.• Understanding of networking, including subnets, routing, and VLANs; CiscoExperience LevelJunior Level

Description
					There will be a Windows upgrade project in the near future.

Supports and informs the secure lifecycle management of the information and technology infrastructure, including physical and virtual servers, enterprise storage, server operating systems, virtual desktop infrastructure, identity and access management services, and assigned applications and network services including cloud infrastructure and applications. 

Actively supports the daily operation of Le Moyne’s technology infrastructure, including monitoring systems and services, responding to and resolving incidents, recognizing trends and identifying appropriate response.
Provides Level 2 &amp; 3 support of IT services and 24×7 response and resolution of incident, service, change, and problem requests; tracks, updates, and resolves assigned requests; escalates issues as appropriate; provides professional, timely, accurate, and consistent service.
Installs, configures, maintains and supports server, desktop and application infrastructure, network services, data base servers, utilities, and other assigned software and systems.
Promotes the confidentiality, integrity, and availability of information services and the application of associated policies and practices.
Collaborates effectively and professionally with members of the IT Department, Le Moyne community and affiliated organizations.
Actively participates in efforts to enhance IT service management, including process flow and overall satisfaction with IT services and service delivery using metrics, training and support.
Demonstrates a commitment to continuous improvement though analysis of trends, reflection and evaluation of operational activities, technical functionality, and policies and procedures; recommends and effects positive change.
Assists and advises IT managers in the planning, design and implementation of new systems and services.
Maintains and develops documentation, run books, procedure guides and training materials associated with Le Moyne’s technology services.
Manages assigned projects including planning, estimation of time and cost, tracking of deliverables, tasks, and effort, team coordination and task assignment, risk and change management.
					Skills
					Windows, System administrator, Active directory, Windows server, Linux
					Top Skills Details
					Windows,System administrator,Active directory,Windows server,Linux
					Additional Skills &amp; Qualifications
					This position will convert between $65k to $70k (can possibly flex).

Bachelor’s degree, preferably in information systems (MIS), computer science, engineering or related field.
Two (2) or more years of relevant experience implementing and supporting information technology in a service centric environment.
Experience in the acquisition, installation, integration, use, and management of computer equipment and technology facilities.
Flexibility and adaptability and willingness to embrace change.
Excellent oral and written communication and customer service skills; appropriately adjusts communication to people of different ages, ethnicities and technical abilities; effectively facilitate discussions and meetings.
Strong and demonstrable analytical and problem solving skills; organized; detail oriented; comprehends, learns, and masters new technologies readily; exercise sound judgment in complex situations.
Effectively and gracefully manage resources, tasks, multiple priorities and deadlines in a dynamic, service oriented environment as a contributor and project leader.
Familiarity with IT service management, a service oriented culture, and with the identifying characteristics of an institution of higher education (prior higher education experience is desirable).
Personal integrity, values, and a commitment to others that is consistent with Le Moyne’s mission and vision.
Relevant Technical Experience

OS: Windows Server (2016+) &amp; Desktop (10+), macOS, Linux
Virtualization: VMware ESX 7+; Horizon View 8+
Unified and Converged Infrastructure: Cisco UCS, HPE Synergy
Storage: SAN, iSCSI, DAS/JBOD
Network: IP, Virtual Switching
Directory Services: MS AD, Kerberos
Services: File, Print, DNS, DHCP, RADIUS
Internet &amp; Application Servers: IIS, Apache
Automation: PowerShell, VB Script
Desktop Management: SCCM, VDI, Terminal Services, Group Policy
Security: Access Control, Server &amp; Desktop FW &amp; Anti-Malware, DLP, Patch Management (WSUS)
					Experience Level
					Intermediate Level

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