Aloha! One of Hawaii&#39;s largest and oldest banks is seeking a Third-Party Risk Analyst to join their team. This candidate will be primarily supporting their Enterprise Third-party Risk Management (ETRM) program. Under the direction of management he/she will help implement, develop, support, and enhance third-party risk management processes and tools used to manage the program and report to upper management and committees. Additionally, this candidate will assist business units in understanding and complying with established program requirements. Essential Position Accountabilities1. Program Support (40%).• Provides guidance to business units regarding the program policy, standards, and procedures.• Reviews business unit assessments, provides feedback, and collaborates with business units to provide an accurate assessment.• Assists in the creation and delivery of timely and appropriate reports, summaries, and analytics to management.• Provides training materials and assists with training of business units on program procedures and tools. 2. System Support (30%)• Assists with development, enhancement, and maintenance of system.• Assists with technical support to business units, including troubleshooting system and program-related issues, tracking system issues, and prompt remediation of user inquiries and support tickets.• Helps manage access and privileges for users in the system. 3. Project Support (20%)• Assists with documenting current business processes and makes recommendations for improving quality and/or increasing efficiency within the program.• Supports program initiatives and enhancements to help improve program processes and tools. 4. Other Responsibilities (10%)• Assists management with compliance, audit, regulatory, and reporting functions. Additional Skills &amp; Qualifications*Must have experience w/ Archer TPRM tool*Position is remote but candidate must be able to work HST

public

Third Party Risk Security Analyst

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of the way through studies, please still apply!

Tier 1 Helpdesk Support

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience:1-2 years of helpdesk / call center experience1-2 years of experience working with “help desk ticketing tools” i.e. Service NowExperience supporting Work from Home end-usersExperience working remotely yet as a team member Skills:Ability to troubleshoot common Windows related issuesWorking knowledge of Active DirectoryWorking knowledge of Domain hierarchyWorking knowledge of Microsoft Windows OSMicrosoft Office Products including:Word, Excel, Outlook, PowerPointRemote meeting software including:Microsoft Teams, Cisco WebEx, ZoomStrong written and oral communicationAbility to learn and troubleshoot custom applications Non-Technical Requirements:Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.The ability to listen to the end user and understand their needs and perspectives.Sense of urgency in supporting the end user – returning the ability for them to perform their job. Hardware:The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.Secure/quiet location to workPersonal high speed internet connection (no hot spots or public internet locations)Cell phone with good receptionSpeakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.

Working 100% onsite in Overland Park KS Top Skills - Must Haves<ul><li>incident management</li><li>ITIL</li><li>monitoring tools</li><li>ServiceNow</li></ul>DescriptionMonitoring &amp; Detection•	• Continuously observe health dashboards, logs, and alerts across network, server, container, and application layers.•	• Validate alert accuracy (noise vs. actionable).Incident Management•	• Create, update, and close ServiceNow incident records.•	• Perform initial triage (log review, ping/trace, basic service restarts).•	• Act as Incident Manager during your shift—owning SLA timelines, conference bridges, and stakeholder comms.•	• Follow Tier 2–authored runbooks for remediation steps.Service Request Fulfillment•	• Execute routine change, lifecycle-management (LCM), and user/service requests.•	• Verify successful completion and update related tickets.Escalation &amp; Collaboration•	• Identify severity (P1–P4) and invoke established escalation matrix for critical issues.•	• Provide clear, concise hand-offs to Tier 2/SRE/engineering teams.Communication•	• Send real-time outage notifications, progress updates, and post-mortem summaries.•	• Maintain shift logs and participate in daily turnover calls.Continuous Improvement•	• Suggest alert-tuning or runbook updates to reduce noise and mean time to resolution (MTTR).•	• Contribute to knowledge-base articles and lessons-learned documentation. Tools &amp; Technologies You’ll Use•	• Observability Platform: Home-grown UI with ServiceNow AIOps backend•	• ITSM: ServiceNow (Incident, Change, Problem, CMDB)•	• Collaboration: MS Teams, Slack, Zoom, conference bridges•	• Version Control / Docs: Confluence, SharePoint, Git (for runbooks)•	• Basic Admin Utilities: SSH, Remote Desktop, SNMP tools, syslog viewers Skillsincident management, ITIL, monitoring tools, Ansible, Python, ServiceNow, AIOPS, Red Hat OCP Additional Skills &amp; QualificationsPreferred / Nice-to-Have•	• ITIL Foundation certification.•	• Experience with AIOps / Observability toolsets (Prometheus, Grafana, ELK, Splunk, AppDynamics, etc.).•	• Basic scripting or automation familiarity (PowerShell, Bash, Python).•	• Exposure to container platforms (Kubernetes, OpenShift) or cloud infrastructure (AWS, Azure, GCP).•	• Previous support experience in a large telecom or carrier-grade network.

Tier 1 Technical Support

<h3>About the Role:</h3>Are you detail-oriented, organized, and experienced in vehicle titles and registration? We’re looking for a Title and Registration Specialist to join a fast-paced, mission-driven team in Vernon Hills, IL. In this role, you’ll play a key part in ensuring accurate and timely processing of vehicle titles, supporting internal teams, and delivering exceptional service to members and partners.This is a great opportunity for someone who thrives in a structured environment and is ready to make an impact from day one. <h3>Key Responsibilities:</h3><ul><li>Process vehicle titles in accordance with state and DMV guidelines</li><li>Prepare and update loan records and documentation</li><li>Communicate with third-party partners to support title perfection and product claims</li><li>Assist internal departments via email and Microsoft Teams with title-related problem solving</li><li>Review, sort, and file incoming mail for imaging or routing to the titles department</li><li>Support the team in delivering a high-quality member experience</li><li>Meet and exceed service level standards</li></ul><h3>What You’ll Need:</h3>Must-Haves:<ul><li>Minimum 6 months of experience in titles and registration (dealership, credit union, or currency exchange)</li><li>Strong attention to detail and ability to manage repetitive tasks efficiently</li><li>Excellent organizational and multitasking skills</li><li>Proficiency in Microsoft Office (Outlook, Word, Excel)</li><li>High school diploma or GED</li></ul>Nice-to-Haves:<ul><li>Experience in financial services or credit unions</li><li>Familiarity with systems like Symitar, Salesforce, TruStage, Accelerant, or LifeCycle</li><li>College education or coursework</li></ul><h3>Work Environment:</h3><ul><li>Onsite in Vernon Hills, IL (with potential for 1 remote day/week after training)</li><li>Casual, collaborative culture with a focus on teamwork and service</li><li>Hands-on, learn-as-you-go training environment</li><li>Paid holidays during contract (including MLK Day, Presidents Day, Juneteenth, and other bank holidays)</li></ul><h3>Why Apply?</h3><ul><li>Join a growing and reputable organization with a strong mission</li><li>Opportunity to transition into a permanent role</li><li>Be part of a team that values integrity, collaboration, and service excellence</li><li>Make a meaningful impact by supporting members through life’s financial journey</li></ul>If you&#39;re ready to bring your title and registration expertise to a team that values precision, service, and growth—apply today!

Title And Registration Specialist

<h3>Title Specialist / Administrative Support</h3>Responsibilities:<ul><li>Process vehicle titles in compliance with state and DMV regulations, ensuring accuracy and timeliness.</li><li>Prepare and maintain loan documentation, updating records as needed to support title perfection.</li><li>Serve as a liaison between internal teams and third-party partners to resolve title issues and process product claims.</li><li>Provide timely support and problem-solving assistance to frontline departments via email and Microsoft Teams.</li><li>Manage incoming mail by reviewing, sorting, and directing items to the appropriate department (Imaging or Titles).</li><li>Deliver exceptional service by engaging with team members to ensure the best possible member experience.</li><li>Consistently meet and exceed service level standards and performance expectations.</li></ul><h3>Skills &amp; Competencies:</h3><ul><li>Core Skills: Banking, Clerical Support, Administrative Assistance, Title Processing, Data Entry</li><li>Technical Proficiency: Microsoft Office Suite, Symitar, Salesforce, TruStage, Accelerant, LifeCycle</li><li>Industry Knowledge: Loan Documentation, Dealership Operations, Financial Services, Vehicle Registration</li><li>Soft Skills: Attention to Detail, Communication, Team Collaboration, Problem Solving</li></ul><h3>Qualifications:</h3>Must-Haves:<ul><li>Minimum 6 months of experience in titles and registration (credit union, dealership, or currency exchange)</li><li>Proficiency in Microsoft Office applications</li><li>High School Diploma or GED</li></ul>Nice-to-Haves:<ul><li>Experience in financial services or credit union operations</li><li>Familiarity with Symitar, Salesforce, TruStage, Accelerant, or LifeCycle systems</li><li>College education or relevant coursework</li></ul>Experience Level: Intermediate

Title And Registration Specialist- Must Have Titles Experience

<h3>What You’ll Be Doing</h3><ul><li>Process vehicle titles in accordance with state and DMV guidelines</li><li>Prepare and update loan documentation and records</li><li>Communicate with third-party partners to resolve title or product claim issues</li><li>Support internal teams via email and Microsoft Teams with title-related problem solving</li><li>Sort, review, and route incoming mail to the appropriate departments</li><li>Deliver outstanding service and contribute to a positive member experience</li><li>Meet and exceed service level expectations</li></ul><h3>What You Bring to the Table</h3>Must-Haves:At least 6 months of experience in titles and registration (credit union, dealership, or currency exchange)Strong administrative and clerical skillsProficiency in Microsoft OfficeHigh School Diploma or GED Nice-to-Haves:Experience in financial services or credit unionsFamiliarity with Symitar, Salesforce, TruStage, Accelerant, or LifeCycleCollege education <h3>Top Skills You’ll Use Daily</h3><ul><li>Title Processing</li><li>Administrative Support</li><li>Loan Documentation</li><li>Data Entry</li><li>Microsoft Office</li><li>Customer Service</li></ul>

Title Clerk

Description<ul><li>Trade Desk, Mutual Fund Trader, incoming call center, 100% service, work with field office/financial advisors and client facing</li><li>Taking calls from customers about trading, moving money, etc.</li><li>Average 30 + calls per day</li></ul>SkillsSeries 7, series 63, series 66, customer service, trade desk, call center Additional Skills &amp; Qualifications<ul><li>Need Series 7 &amp; 63 or 66</li><li>At least one year of work experience in a business setting is required, with a preference for experience in the financial services industry.</li><li>Required Series 7</li><li>Skills: Strong attention to detail, time management, multitasking abilities, and a commitment to superior customer service.</li><li>Ability to work in a fast-paced environment and meet strict operational deadlines</li></ul>

Trade Desk (Hybrid Ft Worth)

DescriptionOur client is looking for a Transport Engineer to support their large build plans on their wireless team. This will include initiatives such as Spectrum Upgrades, Equipment Swaps, and overall New Builds. While a technical background is important especially with Circuit and Fiber Provisioning, this role has a lot of Project Management duties to include standardization of workflow for processes/procedures, extracting and evaluating data, data processing, and order with TELCO Vendors across the footprint. This would include creating assignments, building pathways, and coordinating with various internal and external teams through the finish. Very Database and administration heavy. Need to have experience with Granite, CND or NetCracker. Top Skills Details1) Very strong experience and understanding of transport design/workflow to include fiber and circuit provisioning (Granite/CND experience preferred).2) 5+ years of experience performing internal and external coordination for telecommunication deployments specific to transport/circuit and equipment engineering.3) Knowledge/experience with site prioritization, logistics, materials delivery, invoice/PO tracking, etc.

Transport Engineer

TEKsystems is seeking a Telecom Transport Network Engineer with strong Nokia experience for a Long Term Opportunity This role can sit remotely in the US. Candidates MUST be eligible to work in the US for any employer WITHOUT sponsorship.This is a W2 contract to hire opportunity for 6-12 months.MUST be committed to working Alaskan core business hours - Monday - Friday 8-5pm AKSTCandidates MUST have experience with the top required skills below. TOP REQUIRED SKILLS/EXPERIENCE:MUST HAVE STRONG NOKIA EQUIPMENT EXPERIENCE - REQUIREDProtocols &amp; Standards:<ul><li>TDM/ FDM</li><li>TCP/ UDP</li><li>DAA</li><li>OSPF</li><li>802.11 ax/ac/n</li><li>QoS</li><li>DPoE</li><li>BGP</li><li>IS-IS</li><li>Ethernet</li><li>CWDM/ DWDM</li><li>T-Carrier</li><li>MPLS</li><li>SONET</li></ul>Hardware and Software:<ul><li>Nokia</li><li>MetaAssist</li><li>Actellis</li><li>Fujitsu</li><li>Cisco WLC</li><li>Ciena</li><li>Turin/ TransNav</li><li>Calix/ CMS</li><li>Ribbon</li></ul>Preferred Certifications:<ul><li>Nokia NRS, NSR I/ II, NSRAJNCDA</li><li>CCNA, CCNP, CCIE</li><li>PCNSA, PCNSE</li><li>SCTE</li><li>JNCIP, JNCIS, JNCIA, JNCIE</li><li>CMTS</li></ul> JOB DESCRIPTIONOur Alaskan telecom client is looking to add experienced Transport Engineers to their team for a long term contract, possible contract-to-hire. Advanced skills with Juniper, Nokia and Cisco equipment as well as L2/L3 protocols is desired.This position applies engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. <ul><li>This is a expert level position and requires the ability to perform highly complex and diverse duties under deadlines and operating constraints. Design, plan, analyze, and implement networks delivering services across multiple company business departments. Must be able to make independent engineering decisions and provide technical direction for resolution. Responsible for review and provide final engineering design specifications and service requirements. Receives clear direction on assignment objectives, complex features, and possible solutions, supervisory assistance on unusual problems. Capable of performing project engineer on large projects with the ability of mentoring, coordinating, directing, assisting, and providing technical direction to junior engineers and technicians. Comprehensive understanding of standard engineering concepts such as high availability, redundancy, reliability and testing, security, and standards. Superior time management skills to manage multiple complex projects smoothly and professionally on time and on budget.</li><li>Defines, designs, and implements complex projects utilizing standard telco engineering principles and concepts, efficiency, redundancy, availability, security, and scalability, responsible for new systems’ planning and implementation. Defines KPIs for operational management, provides and updates operational documentation, training, and diagrams. Works with management and engineering staff to determine future architecture and planning requirements and assures that needs are met by proposed future designs and long-term plans. Project coordination to include facilitating customer sales via technical support and engineering efforts.</li><li>Mentors and supports junior engineers and technicians.</li><li>Supports and manages escalations to resolution.</li></ul> DUTIES PERFORMED AT ALL LEVELS:Essential Duties of All Levels in the Position:<ul><li>Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.</li><li>Able to understand standard engineering concepts of availability, efficiency, redundancy, scalability, and security.</li><li>Able to Identify opportunities for continuous improvement of the current network and/or systems</li><li>facilities.</li><li>Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.</li><li>Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.</li><li>Provides detailed reports on network operational status, and milestones related to project completion.</li><li>Capable of remote site support for off-site personnel and customers.</li><li>Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials.</li><li>Mentors’ junior engineers and technicians.</li></ul> Job Qualifications:Knowledge, Skills and Abilities:<ul><li>High-level understanding of standard engineering concepts such as high availability, redundancy, reliability, scalability, and security.</li><li>Strong ability to create and edit network drawings using Microsoft Visio application.</li><li>Advanced experience with the configuration of Alcatel/Nokia, Cisco, Brocade, or Juniper routers and switches.</li><li>Advanced understanding of routing protocols such as BGP, MPLS, ISIS, OSPF, EIGRP, etc</li><li>Strong understanding of project management concepts.</li><li>Strong understanding of RSVP, LDP, and PIM.</li><li>Strong understanding of data center network design.</li><li>Strong understanding of common transport technologies such as Ethernet, SONET, TDM, Fiber, Microwave, Satellite, WiFi, cellular, etc.</li><li>Extensive experience with layer-2 Ethernet technologies such as VLANs, STP, LACP, MC-LAG, etc.</li><li>Strong analytic, strategic, interpersonal, and critical thinking skills.</li><li>Self-directed and motivated, highly focused on the company and departmental goals.</li><li>Creative and innovative problem solver.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work collaboratively together towards a common goal.</li><li>Ability to Identify, report, and resolve technical problems in a manner that is consistent with established guidelines.</li></ul> Minimum Qualifications Required:<ul><li>*A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis</li><li>High School diploma or equivalent.</li><li>Bachelor’s degree in Computer Technologies, Electrical Engineering, or relevant field. *</li><li>Minimum of six (6) years’ experience in progressive engineering in information technology, design and implementation using engineering principles, complex project management within telecommunications including technology insertion, or related experience.</li></ul>*Preferred:<ul><li>Experience within the telecommunications industry.</li><li>Other telecom industry or job specific certifications.</li></ul> Experience LevelExpert Level SkillsTransportTop Skills DetailsTransportAdditional Skills &amp; QualificationsNRS-1 or NRS-2, Nokia, Actellis, BGP, OSPF, MPLS, IS ISExperience LevelExpert Level

Transport Engineer - Nokia

DescriptionL4 Technician- 5+ years of dedicated DC Experience Required. Team will be handling troubleshooting of large GPU deployments inside an enterprise DC environment Summary:Remove network cables as part of a datacenter decommission Run/Label/Stage Power &amp; Networking Cables DBD removal only (does not perform any scanning) Follows procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment with guidance from Datacenter Technician Leads Prepares, stages, sets up, and performs basic startups and shutdowns for hardware following written instructions, checklists, guides, standard procedures, and with guidance from Datacenter Technician Leads Physical audits of datacenter assets Required: High school diploma, GED, or equivalent Required: Basic knowledge of computer hardware, servers, and components. Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word) Required: Need to be open to 75% travel The main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions. Job Responsibilities:• Monitor the system for equipment failure or errors in performance• Respond to program error messages by finding and correcting problems or terminating the program• Help programmers and systems analysts test and debug new programs• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports Qualifications:• Associate&#39;s degree in computer programming or equivalent training preferred• 5+ years of DC experience required• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills• Basic ability to work independently and manage one’s time SkillsData center, Cable, Cabling, Hardware, Rack and stack, Hardware troubleshooting, Troubleshooting, Racking, Cat6, Cat5, Infrastructure, Data center maintenance Additional Skills &amp; QualificationsCandidates must be open to all ATL sites for their home base, Furthest north Lithia Springs, furthest south Fayetteville. With traveling they must be within reasonable driving distance to the ATL airport as well. Techs will be travelling to other DC sites across the country 75% of the time when the team is ramped up. Experience LevelExpert Level

Travel Data Center Technician

Seeking candidates available for 100% travel work, including weekendsHigh amount of overtime. Most techs work 60+ hours a weekCompany vehicle and gas card providedPer diem provided for food and lodging Top Skills - Must Haves<ul><li>IP camera</li><li>wireless access points</li><li>network device</li><li>Cat6</li><li>switches</li><li>Install</li><li>troubleshooting</li><li>scissor lifts</li></ul>Top Skills&#39; Details1. Experience with IP cameras2. Cat6e Cabling experience- Proven experience on installing, troubleshooting, terminating and punching down Cat6 cable3. Network Device Installation- Installing network cabinets/racks Secondary Skills - Nice to Haves<ul><li>Punchdown</li><li>Wireless access point</li><li>Low voltage</li><li>Cable installation</li><li>Cable puller</li><li>Structured cabling</li></ul> DescriptionJob Summary: We are looking for a skilled Network Installation Technician to join our team. The ideal candidate will be responsible for installing and maintaining network devices and infrastructure, including Cat6e cabling, network cabinets, and various network devices. Familiarity with IP Cameras is essential. Key Responsibilities: Install Cat6e cabling for all wireless access points and network devices.Replace and install various network devices.Install network cabinets and racks, including wall-mounted installations when necessary.Ensure proper setup and configuration of wireless access points.Maintain and troubleshoot network equipment to ensure optimal performance.Ability to utilize scissor lifts for installation and troubleshooting of cabling and wireless access points. Skillsnetwork device, Cat6, switches, IP camera, Install, troubleshooting, Punchdown, Wireless access point, Low voltage, Cable installation, Cable puller, Structured cabling Additional Skills &amp; QualificationsRequirements: Proven experience in network installation and maintenance.Familiarity with Cat6e cabling and network device installation.Ability to install and configure wireless access points, network cabinets, and racks.Strong problem-solving skills and attention to detail.Excellent organizational and communication skills.Preferred Qualifications: Certification in network installation or related field.Experience with a variety of network devices and infrastructure.

Traveling Cable Technician - IP Camera

Our client is seeking to hire Intermediate/Expert Level Data Center Technicans to work on a high level and high visibility team that will travel to different data centers to meet customer needs. These positions will require high level understanding of data center networking, break/fix, and GPU server deployment skills.  Our client iswanting to hire individuals with a passion for technology who thrive in team environments! Candidates with extensive experience in deploying server hardwareare encouraged to apply! Our Data Center Technicians will be responsible for physical upgrades, server deployments, system optimizations and troubleshooting onsite for the datacenter. Techs will deploy circuit boards and need to be able to troubleshoot any related issues, run diagnostics, create documentation, etc.  Responsibilities- •The Data Center Technician is expected to address customer inquiries via support tickets from inception through resolution with minimal or no supervision•Support data center operations and IT systems, network services, business critical processes and procedures to support the delivery of customer products andservices;•Provide technical and operational support, including as it relates to colocation, connectivity, and network products and services;•Support internal networks, IT infrastructure, computers, electronics, and telephonesystems;•Install and deploy IT and network hardware;•Make and run patch cables as well as verify testing cable paths; Experience Level: Intermediate/ Expert Level (Minimum of 3 years of relevant Data Center experience)

Traveling Data Center Technician

Our client is seeking to hire a highly motivated and technically skilled Traveling Data Center Technician to join our infrastructure team. In this role, you will support the deployment, maintenance, and troubleshooting of data center hardware across multiple locations. You’ll be on the front lines ensuring our mission-critical systems remain operational, secure, and efficient. <h3>Key Responsibilities</h3><ul><li>Travel to various data center sites to install, maintain, and decommission server and network hardware.</li><li>Perform diagnostics and troubleshooting of hardware, cabling, and connectivity issues.</li><li>Coordinate with remote teams to ensure seamless deployment and support.</li><li>Maintain accurate documentation of hardware inventory, configurations, and site-specific procedures.</li></ul><h3>Qualifications</h3><ul><li>Associate degree in IT, or related field (or equivalent experience).</li><li>3+ years of hands-on experience in data center operations or IT field support.</li><li>Strong understanding of server hardware, networking equipment, and structured cabling.</li><li>Ability to lift and move equipment up to 50 lbs.</li><li>Excellent communication and problem-solving skills.</li></ul>

Travelling Data Center Technician

Description-Currently seeking talented UX Designers to join our team on a 6-month contract, with the possibility of extension. -These roles will support an exciting initiative within the Laundry division, focused on the launch of a cutting-edge washer/dryer combination unit. Designers will play a key role in shaping the user experience of the LED HMI (Human-Machine Interface) console, with a particular emphasis on how washing and drying cycles are displayed and communicated to users.-This is a unique opportunity to influence the design of a next-generation appliance and help Whirlpool deliver intuitive, user-friendly solutions to customers. SkillsUX/UI Design, User Research, end to end design, strong ability to articulate design process Additional Skills &amp; Qualifications-Discovery &amp; Competitor Analysis: Conduct a comprehensive evaluation of usability and HMI (Human-Machine Interface) solutions across competitor products at various price points. -UX HMI Wireframes: Develop detailed wireframes mapping the placement of all features and cycles on the A46 LED (7-segment) HMI across the full model lineup.-UX HMI &amp; Product Behavior Specifications: <ul><li>Organize Figma files and user flows to clearly document behavior specifications for the Eisenhower A46 platform.</li><li>Define behavior specifications for all washer HMI functions, including shared features with dryers (e.g., power, start, control lock).</li><li>Specify interactions related to physical components such as the door, and how these are communicated through the HMI.</li><li>Collaborate with the ListCo Engineering team to support software implementation and ensure alignment with UX specifications.</li></ul>-User Research: Conduct virtual and/or in-person user testing to validate design directions and address UX knowledge gaps. Experience LevelIntermediate Level

UX Designer

<h3>Overview:</h3>Williams-Sonoma, Inc. is seeking a detail-oriented and design-savvy E-commerce Site Auditor to evaluate and optimize our brand websites. This role is ideal for a Site Merchandiser, UX Researcher, or Designer with a passion for e-commerce and a strong understanding of user experience principles that drive sales. <h3>Key Responsibilities:</h3><ul><li>Conduct comprehensive audits of WSI brand websites (desktop &amp; mobile) to identify friction points and sales opportunities.</li><li>Evaluate UI, photography, and UX across product areas and site segments.</li><li>Perform competitive research and internal brand comparisons.</li><li>Deliver findings and actionable recommendations via polished PowerPoint presentations to CFX partners.</li><li>Collaborate with cross-functional teams to advocate for improvements.</li><li>Create mockups to visualize proposed UI/UX enhancements.</li><li>Analyze merchandising strategies and e-commerce usability.</li><li>Produce supporting documentation including analysis reports and design recommendations.</li></ul><h3>Must-Have Qualifications:</h3><ul><li>2+ years of experience in e-commerce, UX research, or site merchandising.</li><li>Strong understanding of e-commerce UX best practices and usability principles.</li><li>Experience with tools such as Adobe Analytics, Quantum Metric, or similar.</li><li>Ability to conduct qualitative and quantitative research.</li><li>Design proficiency for creating mockups and presentation decks.</li><li>Portfolio demonstrating modern, high-quality UX design and competitive audits.</li></ul><h3>Preferred Qualifications:</h3><ul><li>Background in smaller e-commerce retailers is welcome.</li><li>Proficiency in PowerPoint and UI design tools.</li><li>Strong design finesse and ability to communicate visually.</li></ul><h3>Interview Process:</h3><ol><li>Initial Call (30 min): Introductory conversation.</li><li>Design Challenge (3 hrs max): Open-ended comparative audit exercise (not used by WSI).</li><li>Final Round (1 hr): Deep dive discussion with team.</li></ol><h3>Submission Requirements:</h3><ul><li>Resume</li><li>Portfolio showcasing relevant design audits and mockups</li></ul>

UX Designer - Rapid Experimentation

DescriptionThis role will be part of the Global UXUI Experience Design Group, embedded in a cross-functional scrum team focused on content and commerce enhancements for UDX’s web and app experiences. Participates from inception to execution, working collaboratively within the team and with partners, while applying the clients design system consistently across destinations and placements to support an elegant and seamless experience. Major Responsibilities: -	Support delivery of a high volume of pages by crafting high quality creative informed by user experience documentation.-	Synthesize product design and consumer trends and recommend clear, specific solutions to meet consumer needs. Execute and provide design artifacts that support UXUI best practices across integration (customer and technical) points to provide a superior, seamless experience from daily improvements to longer-term strategies. SkillsProduct design, Ux design, Ui design Additional Skills &amp; Qualifications1.	Demonstrated success creating end-to-end digital product designs in the consumer technology sector2.	Should have exceptional brand, visual, and interaction design skills and a depth of experience working across the user-centered design process: from conducting and leveraging research (quantitative and qualitative) to prototyping and implementation to testing and evaluation.3.	Strong foundational design skills: Typography, layout, composition, color theory, iconography, UI/UX, motion/interaction design and branding4.	Experience creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams5.	Experience utilizing user-centric design methodology: Gathering/shaping requirements, defining user stories, storyboarding features and iterating based on user feedback/testing 6.	A desire to tackle and solve problems, from big picture strategy to granular details7.	Passionately advocate for the user8.	Knowledge of reviewing and applying accessibility best practices to solutions9.	Experience with agile methodologies and working in a fast-paced, iterative environment10.	Highly proficient in Adobe Creative Suite and Figma11.	A positive attitude, open mind, and desire to collaborate and learn Experience LevelMid Level

UX/UI Designer

Description<ul><li>The UI/Visual Designer will have a hands-on role in the design of business customer-facing products and services. </li><li>Help shape product benefits around user needs to create engaging and intuitive user interfaces with sales driven results.</li><li>As part of day-to-day you will collaborate with team Creative Directors as well as sales marketing brand and engineering leads. </li><li>You will help drive the delivery of digital applications that feature outstanding user experience and elegant design aesthetics.</li><li>Candidate&#39;s portfolio must contain recent mobile and web based products to be considered. </li><li>The successful candidate thrives in a fast paced agile environment where strict attention to detail is applied to multiple projects running in parallel.</li></ul> Responsibilities:<ul><li>Take responsibility for the user interface: identify problems propose solutions recommend implementations and execute UI solutions to improve the user experience.</li><li>Create pixel-perfect world-class user interfaces and original eye-catching visual design.</li><li>Deliver high quality work on tight schedules in a dynamic agile product environment.</li><li>Demonstrate a command of usability and accessibility standards in partnership with visual and interface design disciplines and principles.</li><li>Have a broad experience and a deep understanding of users to recommend UI features that solve customer needs.</li><li>Write intuitive style guides and design specifications with a focus towards engineering implementation.</li><li>Support communicate course-correct and revise through the development phase.</li><li>Maintain a critical eye and an obsessive attention to detail. Qualifications:</li><li>A portfolio that showcases several recent e-commerce designs is required for consideration. Mobile site/mobile phone and/or tablet apps designs a plus</li><li>Minimum 1-3 years of UI and visual design experience within a digital agency or product team.</li><li>Significant experience in iconography symbol design and data visualization.</li><li>Expert typesetting and typographic design skills.</li><li>Deep knowledge of cross-platform web/mobile usability standards and UI specifications.</li><li>Understanding of design and technical capabilities/limitations of leading email and browser technology.</li><li>Skilled in taking a project from exploratory and conceptual version through to final production assets.</li><li>Proven ability to multi-task and execute against multiple projects running in parallel paths.</li><li>Ability to collaborate with copywriters and business stakeholders for successful marketing related launches.</li></ul> Additional Skills &amp; Qualifications<ul><li>For this role we are looking for a junior UX Designer. We are a small team looking to further augment our software design capability. Looking to hire someone who is more UX and interaction design focused. Ideally someone with some degree in UX Design, human computer interaction design. Nice to have would be someone who has graphic and UI design experience</li><li>This team is currently building a design system so they don’t need as much of the high fidelity work</li><li>This is a position that will work directly with the software development team</li><li>This person will get a lot of education and work with people in all aspects of backgrounds and trainings</li><li>Figma is what they will use day to day</li><li>This person will be working on the software design aspect of this team.</li><li>They will work on web design, mobile application design.</li><li>They will be working with the product owners to understand and interpret product requirements, make maps and flows, and go through the work to bring that to life.</li><li>They will hand it off to the development team and QA team.</li><li>They will be working on the visualization of data from a hardware application. They will be working with other designers on the team as well</li><li>Interview process: will review resumes, set up a 30 minute conversation to vet, second would be a panel</li><li>Portfolio: examples of systems thinking, UX design, journey maps, user flow mapping, story boarding</li><li>Team is 3 people - Steven and someone focused on software design and someone focused on hardware design. This person will be working day to day with the director of product design</li></ul>Experience LevelEntry Level

UX/UI Designer I

DescriptionThe Underwriter is responsible for performing a manual review of a complete assumption package, inclusive of all supporting documentation. The Underwriter will determine if the applicant qualifies to assume liability of the loan based on a credit review. This position will also be responsible for direct oversight of the Processors in the handling of the assumption file, escalating any concerns to management. Responsibilities:•	Provides oversight and acts as support to Processor in handling of file review and escalations through training and detailed advisement•	Manually underwrites all loan types in accordance with investor guidelines•	Ensures all origination guidelines, for federal/state regulations and investor requirements, are adhered to for underwriting review and decision•	Contacts business partners, third party vendors and investors with underwriting inquiries, as needed, to complete assumption process•	Files submission to investor for approval, if applicable•	Guides processors and provides reasonable and concise analysis and justification for conditions•	Manually reviews of the assumption file; inclusive of bank statements, W2 and other required documentation to complete determination•	Escalates any concerns identified in processing to Management•	Ensures compliance with timing of underwriting decisions, to be completed within 30 days of receipt of complete application•	Monitors investor guideline changes and leads the Processors through implementation while keeping management apprised of changes•	Responsible for the completion of OFAC checks on all approved files to ensure BSA compliance•	Completes system updates on FHA Connection post-closing•	Handles audit inquiries, as needed•	Communicates effectively with clients, vendors, and internal departments by phone and correspondence•	Assists in other areas and with the performance of other functions of the department•	Other duties as assigned•	Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for the clients reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Partial Release Responsibilities•	Responsible for Customer, Client, Third Party Interaction, including phone, email, and paper communication•	Reviews and performs all functions related to Lien changes, by either: partial release of lien, Boundary Line Adjustments, release of subsurface rights as well as air rights, beneficial and burdensome easements, easements and conservation easements, requests to subdivide or re-plat current lien and Right-of-Ways in lieu of Condemnation orders•	Performs reviews and processing with comprehensive understanding of agency and other investor guidelines, all mortgage legal documents and compliance issues •	Monitors changes in investor guidelines and updates policies and procedures accordingly•	Ensures partial release documentation meets investor/client standards•	Performs underwriting review and issue approval/denial determination•	Works with appraisers, surveyors, title companies, investors, attorneys, and clients to manage and perform unique release requests•	Assists with handling of escalated partial release requests•	Responsible for other requests including lot line adjustments, condemnations, Condo conversions, easements, subdivisions•	Assists management in creating policies and procedures•	Identifies opportunities for process improvement, and work with management to implement•	Ensures all Partial Release tasks are opened and closed within expected time frames•	Facilitates appropriate execution of the release agreement•	Other duties as assigned•	Trains new team members, as applicable SkillsMortgage underwriting,Underwriting, FHA/VA loansConventional loans,GSE guidelines Additional Skills &amp; Qualifications•	High School Diploma or GED required•	3 to 5 years of prior underwriting- experience with FHA/VA/Conv loans•	Superior analytical skills and attention to detail•	Strong commitment to Excellent Customer Service•	Expert knowledge of Excel and spreadsheet proficiency•	Excellent written and verbal communication skills•	Partial Release Additional Requirements•	3+ years of experience with Partial Releases and/or Title•	Detail oriented•	Ability to problem solve with solutions Loss Mitigation Underwriters and Repayment Team: (231/431)It is critical that you have an understanding of the following:•	Requirements under the Real Estate Settlement Procedures Act (RESPA), specifically general servicing standards and loss mitigation practices•	Requirements under the Equal Credit Opportunity Act (ECOA) and the Fair Housing Act (FHA), specifically the prohibition on discrimination in lending (and servicing), credit decisions and the appraisal requirements•	Requirements under the Flood Disaster Protection Act (FDPA), specifically the mandatory flood insurance requirements•	Requirements under the Fair Credit Reporting Act (FCRA), specifically the use of information.•	Requirements under the Gramm-Leach-Bliley Act (GLBA) and Regulation P, specifically customer privacy requirements•	Requirements under the Service members Civil Relief Act (SCRA), specifically protections for Service members Escrow AnalysisIt is critical that you have an understanding of the following:•	Requirements under the Real Estate Settlement Procedures Act (RESPA) specifically:o	subsequent escrow account analyses,o	annual escrow account statements,o	escrow account analysis and shortages, surpluses, and deficiencies requirements, ando	initial escrow account statements. •	Requirements under the Federal Rules of Bankruptcy Procedures specifically, proof of claims and escrow analyses. Experience LevelEntry Level

Underwriter

<h1>Job Description</h1>We are seeking an Underwriting Services Representative to assist our underwriting team in assembling policies, handling scanning, and supporting various underwriting functions. This role requires proficiency in navigating traditional software as all tasks are paper-based. The representative will work independently, supporting a group of 13 underwriters. <h2>Responsibilities</h2><ul><li>Calculate rates and premium amounts for customers based on provided products.</li><li>Prepare policies and billings for customers.</li><li>Analyze data from Underwriters’ instructions to issue new or expiring policies, using computer programs and rating manuals.</li><li>Complete endorsements and apply pricing modification factors to premiums as instructed by the underwriter.</li><li>Review worksheets, draft scratch copies of policy forms, and indicate information on expiring policies for processing new policies.</li><li>Complete sections of premium coding accounting records for each processed transaction.</li><li>Verify corrections of colleagues’ work to ensure a quality product for customers.</li><li>Establish solid working relationships with Underwriters, Marketing, Claims, and other corporate functions.</li><li>Interact with brokers and business partners regarding endorsements and policy issuance.</li><li>Process simple automatic renewals based on set renewal criteria.</li><li>Collaborate with Underwriters to clarify issues affecting premium rate calculations and with the Lead Underwriting Assistant to resolve technical issues.</li><li>Complete experience rating for underwriters.</li><li>Assist underwriters in collecting rating information.</li><li>Support the underwriting function by providing accurate premium calculation information to underwriting staff and policies to customers.</li><li>Perform other duties as assigned or authorized by the Vice President - Underwriting or Underwriting Services Supervisor.</li></ul><h2>Essential Skills</h2><ul><li>Minimum of 2 years of administrative or data entry experience.</li><li>Proficiency in Microsoft Excel, with a requirement to score 70% or higher on an assessment.</li><li>Attention to detail.</li><li>Mathematical ability.</li><li>Critical and analytical thinking capabilities.</li></ul><h2>Additional Skills &amp; Qualifications</h2><ul><li>Experience utilizing Microsoft Office Applications (Excel &amp; Word).</li><li>Comfortable with physical handling and filing of paper-based policies.</li></ul><h2>Why Work Here?</h2>This role offers a contract with the opportunity to become permanent, with every placed individual transitioning to a permanent position. Enjoy great benefits upon becoming permanent. <h2>Work Environment</h2>This position is 100% onsite, with working hours from 7:45 AM to 4:30 PM and a lunch break from 12:00 PM to 12:45 PM, Monday through Friday. The office environment includes a corporate location with high and low cubicles throughout the building, a very quiet setting, and an open-door policy with direct and senior management. The facility houses an insurance policy library, several conference rooms, and a classroom. The team consists of approximately 10 underwriting personnel, fostering an independent work culture. Dress code is business casual. Utilize two computer screens and two internal computer systems.

Underwriting Assistant

Job Summary:      Provide underwriting support by processing insurance submissions, maintaining efficient underwriting processes, policy maintenance, maintaining broker records, and providing customer service to stakeholders. Key internal relationships include Underwriting Management, Underwriters, Compliance, Underwriting Assistants, Information Technology, and Brokers. Requirements:<ul><li>Bachelor’s degree in any discipline.</li><li>Proven administrative experience, or internship experience. Preferably within the insurance or financial services sectors.</li><li>Proven experience in accurate, high volume date entry.</li><li>Aptitude skills: capable of learning new skills quickly, adapt to system and/or process changes seamlessly, ability to think of creative solutions for complex problems</li><li>Interpersonal skills: ability to influence others, client and broker management skills, purposeful communication, flexibility, active listening.</li></ul>Key Responsibilities:<ul><li>Analyzing submissions from brokers to reserve or decline business based off each underwriting team’s guidelines.</li><li>Manage time effectively and efficiently between underwriting support functions.</li><li>Maintain accurate levels of data entry in all systems processing.</li><li>Consistently meet service level agreements set by business teams.</li><li>Provide professional service to brokers/underwriters in all interactions.</li><li>Work effectively within a team so to ensure the department is achieving their service/quality levels and targets, as required.</li><li>Build effective and collaborative working relationships with other team members.</li><li>Comply with standards for timeliness, quality, professionalism, and accuracy.</li><li>Follow compliance and underwriting team guidelines to ensure efficiency in all processes.</li></ul>General:<ul><li>Adopt the culture of professionalism, integrity, effectiveness, and dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image and experience to our external customers.</li><li>Comply with procedures, policies and regulations including the code of conduct. Undertake training on policies and procedures as delivered by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. </li><li>Display business ethics that uphold the interests of all our customers.</li><li>Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.</li></ul>Details:<ul><li>Pay Cycle - Weekly | Medical, Dental &amp; Vision Benefits offered</li><li>Schedule: Monday - Friday | 8:30am - 5:00pm EST (1 hour lunch, 37.5 hours per week)</li><li>Hybrid work schedule: 2 in-office days required per week. 3 days work from home. Must be commutable to Denver, CO for required onsite days.</li></ul>

Underwriting Assistant (Hybrid)

TEKsystems is hiring candidates with strong investigative skills, the ability to utilize the internet as a research tool, and excellent communication and customer service skills. Candidates are required to work in a fast paced team environment, have excellent time management skills with a proven ability to meet deadlines, and adaptability in a constantly changing environment, including changes to technology, underwriting guidelines, and regulatory conditions. DescriptionDaily Duties:<ul><li>Utilize company underwriting criteria to evaluate risks for various lines of business</li><li>Perform independent verification of insured&#39;s operations</li><li>Review and process change requests on in-force policies</li><li>Evaluate in-force policies at renewal</li><li>Participate in Underwriting Training for new products, directives and processes</li><li>Assist with special projects as assigned</li></ul>If candidates have prior underwriting experience and need a higher salary - they must have insurance experience vs. mortgage experience. Skills &amp; QualificationsBachelor&#39;s Degree or Associates Degree required Collegiate GPA of 3.0 or higherCandidates must pass a Wonderlic test as well

Underwriting Associate

DescriptionUtilize company underwriting criteria to evaluate risks for various lines of business Perform independent verification of insured&#39;s operations Review and process change requests on in-force policies Evaluate in-force policies at renewal Participate in Underwriting Training for new products, directives and processes Assist with special projects as assigned Looking for candidates with strong investigative skills, the ability to utilize the internet as a research tool, excellent communication and customer service skills, the ability to work in a fast paced team environment, excellent time management skills with a proven ability to meet deadlines, and adaptability in a constantly changing environment, including changes to technology, underwriting guidelines, and regulatory conditions #centralpriority25

Description:As an Underwriting Assistant to an Industry-leading International Insurance Institution you will be responsible for working with top National and State Wide companies as well as High-Profile Clients. Assist the team in maintaining efficient underwriting processes and providing customer service to their Clients. Work on a flexible and innovative team offering a friendly, collaborative, diverse and inclusive work environment.Additional Responsibilities include:<ul><li>Support the Underwriters in the delivery of an effective and efficient administration service</li><li>Provide pre-underwriting and rating support to Underwriters and other staff.</li><li>Ensure timely and accurate data entry and scanning of risk documentation onto all systems within agreed service levels. Specifically checking agreed % of risk entries as required.</li><li>Data verification, integrity &amp; accuracy.</li><li>Photocopying, logging and scanning quotes and declinatures, filing, archiving and scanning.</li><li>Interact with other teams, i.e. Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio. </li><li>Help maintain team standards through supporting other underwriting assistants in achieving their service/quality levels and targets, as required.</li><li>Provide accurate management information to management team and underwriters.</li><li>Produce ad hoc reports, presentations and marketing literature for managers, underwriters and other members of staff as requested.</li><li>Provide a professional service to brokers in person, writing, email and telephone.</li><li>Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion.</li><li>Attend client meetings as required.</li></ul>Skills and Abilities<ul><li>Accurate and numerate</li><li>Computer skills – good working knowledge of MS Office, well developed spreadsheet skills</li><li>Able to communicate effectively with others, both verbally and in writing</li><li>Motivational skills, team worker as well as able to work on own initiative</li><li>The ability to manage time, meet deadlines and priorities</li></ul>

Underwriting Service Assistant

<h4>Key Responsibilities</h4><ul><li>Assemble insurance policies (approx. 30 minutes per policy)</li><li>Calculate rates and premium amounts using rating manuals and software</li><li>Prepare policy documents and billing statements</li><li>Complete endorsements and apply pricing modifications</li><li>Review and verify worksheets and scratch copies of policy forms</li><li>Maintain accurate premium coding and accounting records</li><li>Collaborate with underwriters, marketing, claims, and other departments</li><li>Communicate with brokers and business partners for data collection</li><li>Monitor policy issuance and endorsements with company partners</li><li>Process automatic renewals based on set criteria</li><li>Assist in experience rating and data gathering for underwriting</li><li>Ensure high-quality service and timely policy delivery</li><li>Perform other duties as assigned by leadership</li></ul><h4>What You’ll Need to Succeed</h4><ul><li>Attention to Detail – Accuracy is key in every task</li><li>Mathematical Ability – Comfort with numbers and calculations</li><li>Tech Skills – Proficiency in Microsoft Excel &amp; Word (Excel assessment required; 70%+ to pass)</li><li>Critical Thinking – Ability to analyze and solve problems</li><li>Paper-Based Workflow – Must be comfortable working in a non-digital environment</li></ul><h4>Top Skills</h4><ul><li>Data Entry</li><li>Excel Data Entry</li><li>Analytical Thinking</li></ul>

Underwriting Services Representative

This positions supports a Federal Agency that requires U.S. Citizenship to be considered. Description of Duties. Able to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.. Provide Mobile Device Support, Hardware/Software installation and configuration support.. Provide support for House offices in installing and using House supported software. Assist in developing user documentation/installation procedures.. Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g. USB camera’s, accessories used for applications like Teams, Skype, etc.. Serve as a resource for solving user problems requiring an advanced level of technical support.. Image computers and migrate end user data upon request.. Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.. Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards.. Provide support for application software installation and use.. Provide Mobile Device Support, Android, iOS, Devices. Assist in developing user documentation/installation procedures.. Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.. Serve as the clearinghouse for posting &quot;Alert&quot; Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.. Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.. Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.. Willing to participate in projects and initiatives for House customers.. Serve as a resource for solving user problems requiring an advanced level of technician support.. Serve as the technical resource and solution-provider for the Technology Partners.. Work closely with other groups to support current technology.. Interact with other HIR groups as appropriate to efficiently respond to user requests/problems. Partners with vendors to identify and resolve problems.. Confer with engineering staff to resolve more complex problems.. Perform other official duties as assigned. Skill Requirements•	Ideally Three (3) years Executive or VIP Support experience•	Five (5) years - an advanced level of knowledge working with various Windows Operating Systems (Windows 10, 11, etc.)•	Five (5) Years&#39; Experience using BMC Remedy Incident, Change or Knowledge Management (any other Ticketing Systems)•	Three (3) years minimum experience supporting Mobile operating systems, e.g. iOS, Android•	Three (3) years minimum experience with Office 365 applications, SharePoint, Exchange Online•	Three (3) years of Active Directory User &amp; Account Administration•	One (1) year minimum experience supporting remote connectivity (VPN), e.g. Remote SecureID and Cisco AnyConnect preferred•	One (1) year minimum experience with MAC OS•	One (1) year minimum experience supporting clients using remote access software (e.g. Remote Desktop, Bomgar)•	One (1) year minimum experience supporting virtual conferencing solutions (WebEx, Teams).•	Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.•	Must be able to physically lift-up to 50 pounds of equipment and walk up to five miles per day Additional Skills &amp; QualificationsCitizenship and Security Clearance:. Authorized U.S. Worker (U.S. Citizenship required) as is supports the U.S. House of Representatives. Must be able to obtain the equivalent of Federal Government Public Trust clearance. Customer can typically clear staff in 3 to 7 business days after they are selected

VIP Support Technician (100% Onsite)

About the job·      This is an opportunity to join TEKsystems’ client - one of the world’s preeminent specialty risk underwriting organizations.·      Designed as a modern-era company operating through an ecosystem of interconnected global·      operating platforms, we’re bound by a common mission and purpose. Our greatest strength is a talented team who flourishes in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way.·      The client’s way of work guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our Client Centric,  Risk Centric and Technology Centric strategies Position Overview·      The Vice President, US Service Management is a pivotal role reporting directly to the Senior Vice·      President - IT Service Management. As a member of the Group ITSM leadership team, this position shapes and drives the service management strategy across the US region.·      In collaboration with the US CIO Delivery Teams, the Vice President, US Service Management aligns service management practices with business objectives, embedding service requirements throughout the technology lifecycle, from planning and design to implementation andsupport. ·       This role also involves working with SD&amp;T and Change Management functions to ensure seamless transitions from delivery to operations.·      Contributing to the overall IT service management strategy, the Vice President, US Service·      Management works with senior leaders to drive continuous improvement and foster a culture of service excellence. Strong analytical skills are essential for assessing complex service management requirements and developing effective solutions. ·      A proactive approach to problem-solving is required to minimize service disruptions and maximize stakeholdersatisfaction.·       Building and maintaining strong relationships with key stakeholders, including senior executives, project managers, and technical teams, is crucial. ·       The ability to communicate complex service management concepts to diverse audiences is essential, including delivering compelling presentations and reports that clearly articulate the value and impact of service management initiatives. Responsibilities·      Act as the strategic interface between the US CIO Delivery and IT Service Management Teams, aligning Service strategy to support business outcomes. ·      Working in collaboration with US CIO Leadership Team, document the Service Roadmap for new and changing technology platforms, ensuring that Service Design, Change and Transition are appropriately engaged throughout the delivery lifecycle. ·      When required, perform the role of the Major Incident Manager in alignment with Processes and Procedures. ·      Own and drive the Problem Management practice, coaching stakeholders through the process to ensure that problem tasks are completed in a timely manner to establish root cause and prevent re-occurrence. ·      Acting as a Senior escalation point within the ITSM Function for US Business and IT Colleagues. ·      Organize, manage and deliver internal Service Reviews, working with the CIO leadership team to measure, report and improve service across alldimensions. ·      Provide ITSM leadership and coaching for colleagues and stakeholders across the US ITSM and CIO functions. ·      Act as a delegate in meetings for the SVP – IT Service Management where required.·      Measure, Report, Review and Improve existing Service Metrics, aligning insights with overall user experience with a drive to introduce or adapt KPIs to improve the overall Service Delivery. Requirements·      15+ Years in the Technology industry, ideally from an insurance background with significant experience of operating within a Service Managementorganization at a leadership level. ·      5+ years Management and Leadership experience.·      Experience working in a Global organization with stakeholders across multiple time zones. ·      Willingness to travel domestically and internationally as reasonably requested. ·      Experience using Service Now, and more specifically familiar with how to produce reports, develop dashboards and provide metric insights. ·      Strong ITSM Change Management skills, with an understanding of Change Management principles. ·      ITIL V3 / V4 qualified to a minimum foundation level. ·      Experience in managing continual improvement initiatives and service improvement plans. ·      Strong stakeholder management skills with an ability to influence decision making across IT and the business. ·      Ability to translate strategic plans into actionable, valuable delivery streams. Aligning priorities to business and technology objectives. ·      Formal reporting experience to an executive level. TOOLS: ServiceNow PRO, NexThink, Office 365 - Word, Excel, PowerPoint, SharePoint, MS Teams, etc.

VP Of ITSM - HIRING ASAP (Hybrid)

Description Project Overview: Our client is providing enrollment broker support for state Medicaid and Medicare open enrollment window and longer-term enrollment broker support. Position Title: CSR3-CallCenter Pay Rate - $17.00 and $17.50-bilingual (Eng/Span) Training Schedule/Duration: The expectation is that a supplier will not present a candidate with a prescheduled appointment during the training or residency period. Missed time during the training or residency period may result in being released from the assignment. Agents will be expected to be on camera for the entire duration of training. Training Hours: 8:00 AM - 5:00 PM M-F Training – 100% attendance is expected •	Phase 1 skillset is 3 weeks •	Phase 2 skillset is 5 days. Residency - 100% attendance is expected•	3 weeks. •	Must meet the following to graduate to productiono	QA average of 85% or better. o	Service Request average of 85% or bettero	AHT must be 17:00 minutes or better for the total duration of residency. o	Must have no more than 1 HIPAA violation in the duration of residency. Hours of Operation: •	Normal Business hours are Monday-Friday 8:00 am to 4:30 pm EST. •	Open Enrollment Period: 11/1 through 01/15 •	Open Enrolment Hours: The client has not yet provided the exact dates/hours for this year&#39;s OE period. Attendance: Reinforce the importance of attendance during training and residency. The expectation is that a supplier will not present a candidate with a prescheduled appointment during the training period. Missed time during the training period may result in termination. Location: Remote / Work from home / Contiguous United States Equipment: Bring Your Own Device (BYOD) per provided specs plus camera Real Job Preview: To help improve the candidate experience and improve the success of meeting our client expectations both in quantity (recruiting numbers) and in quality of staff, Real Job Preview (RJP) will be conducted. We are using a multimedia presentation that will include an overview of Client, job and performance expectations and a road map of their new hire journey, ending in a Q&amp;A session. When candidates are considering whether to accept a new position, it’s important to understand the scope of their duties and responsibilities. The RJP (Real Job Preview) will help us give potential candidates a transparent summary of what a job requires. It will also allow HR and Ops to establish a connection with candidates at the very beginning of their employee experience with Client. It’s also a self-evaluation tool for the candidates. It helps them reflect on the job expectations and determine if the position is right for them. We are using a multimedia presentation that will include an overview of Client, overview of the project, job and performance expectations, and a road map of their journey (training, residency, production). The session will end with Q&amp;A. SOA HR/Ops will partner with the agencies on recruiting. The agency will make their selections (not making any offers) and then HR/Ops will conduct a real job preview for the candidates. The candidates will need to be on camera during the RJP sessions. We will provide feedback on making offers, not make an offer (why), and candidates may go back to their agency and say, this opportunity is not a good job fit for me. Background Check Requirement via Orange Tree: MedScan (OIG/GSA) must be clear to start. Client Standard Package – Plus Federal Social Security TraceNational Criminal Records Search &amp; National Sex Offender Registry SearchCounty/Statewide Criminal RecordsFederal Criminal Records SearchOffice of Inspector General List of Excluded Individuals/EntitiesGeneral Services Administration Excluded Parties ListEmployer VerificationEducation Verification International Checks must be preapproved. CSR 3 Job Description Essential Duties and Responsibilities:CSR’s will be handling inbound calls to CSC for the state of Vermont’s Medicaid program. Below are some of the examples of calls that are handled by customer service. •	Medicaid- Enrollments, Terminations, ID Cards.•	QHP- (Market Place Plans)- Enrollments, Terminations.•	Medicare- Reporting and Coding Minimum Requirements:• High School diploma with 1-3 years of experience. Job Seeker Entry: Please ensure that the candidate’s legal name (no maiden names, nick names, preferred names, etc.) is entered and spelled accurately on the tracker and in Fieldglass. Reminders When Recruiting Contact Center Operations Workers Internet connectivity to Client:Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred. Note: there may be some projects that have different requirements based on project needs which are communicated at the time of hire. Mobile hotspots must not be the primary source for internet connection for remote workers. Connectivity from the PC to the Internet router via a Category 5 or 6 ethernet patch cable is required to ensure optimal call quality and customer experience. Proof of an internet speed test must be provided upon request.Note: Google Speedtest or Speedtest.net can be used to test your speed and take a screenshot of the results. Bring Your Own Device (BYOD):The client restricts smart phone and low performing computer platforms (such as chromebooks) from accessing Amazon WorkSpaces (AWS). The client requires Computer Operating System: Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer. For HP Users, the client requires removal of SMode. Celeron Processors will NOT work! Headsets:The client requires a USB plug and play wired headset with a microphone and noise suppression. Bluetooth headsets are NOT allowed. DeviceTRUST The client has an obligation to protect PHI and PII information that comes through Amazon Workspace (AWS). To strengthen this obligation a companion piece to AWS will be installed on all BYOD equipment, deviceTrust. DeviceTRUST is a companion piece to AWS used to connect with AWS accounts and is a security measure to ensure no unauthorized log ins from outside of the United States.Skillscall center, customer serviceTop Skills Detailscall center,customer serviceAdditional Skills &amp; QualificationsMUST HAVE:-At least 1 year of customer service-Strong data entry and telephone skills-High School Diploma Required-Previous experience with computers, phone systems, and headsets required-Excellent organizational, interpersonal, written, and verbal communication skills-Ability to work flexible schedule including weekends-Comfortable working remotely (must have their own computer and equipment)Experience LevelEntry Level

VT HIX-CSR3-CallCenter

DescriptionTEKsystems is looking for a VTC Technician who holds DOE Q or TS for a full-time position, located in Los AlamosOur customer will provide customers worldwide with VideoConferencing support consisting of Self-Help Knowledge Portals, remote Service Desk resolution support,and in-field customer engagement support. Our customer will be the first point of contact for IT problem resolutions to help to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support. Position descriptionThis position will be responsible for installing, fixing, and troubleshooting a wide variety of video displayequipment to include cameras, microphones, audio and video display components. Provide standardoperating procedures describing how to access and use video display systems. Maintains and enhances customer services by organizing and evaluating service and delivery systems,and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peerreview are key components of the group dynamic.Essential job functions• Promotes a positive and respectful workplace• Handles customer escalations and works as a liaison with government/client officialsPossesses current working knowledge of VTC/AV components, equipment, andcollaboration software (MS Teams).•Support Video Conferencing Services that provide NNSA End-Users with video conferencecapabilities. Services include the planning and assessment, implementation, training, andongoing management necessary to implement Video Conferencing Service. •Configures, operates, and troubleshoots all audio/video equipment used in the execution ofVTC’s, and MS Teams meetings.•• Collaborating with clients to determine AV needs before an eventProvide technical assistance to users of VTC equipment, train end users on the proper useof hardware and software.•Proactively check ticket queue for new emails and create and assign tickets for thoseemails.•Ensure that tickets are actively being worked on and updated, and that no tickets areunassigned.•• Escalate tickets as needed.Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. •The resolution shall be in sufficient detail to allow another support technician, not familiarwith the problem, sufficient information to resolve the same or similar problem withoutextensively researching the issue again.•Preparing accurate documentation to support and maintain a working knowledge base of VTC processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides asinstructed by team lead.•Document, maintain, and store specific information, including as-built diagrams andSOPs/Job Aides.• Identifies areas of opportunity to improve customer satisfaction.Additional Skills &amp; Qualifications• Education: Associate&#39;s Degree (Substitutions will be based on additional years of experience)• Required Experience: 8+ years of related experience • Required Technical Skills: Video Teleconferencing Services, End User Support,Troubleshooting/Problem Solving• Security Clearance Level: DOE Q or TS• Required Skills and Abilities: Written and Oral Communication, Leadership, Strategic Planning,Organization, Problem Solving, • Location: Los Alamos, NM• US Citizenship RequiredExperience LevelIntermediate Level

VTC Engineer - TS Clearance Or Q Clearance Required

Vehicle Sales CoordinatorReading, PA - onsite Schedule: Monday- Friday 9am-5:30pm DescriptionThe main objective of this role is to take on customer accounts after equipment has been purchased with one of our sales representatives. Daily responsibilities include: obtaining necessary documents to legally close the sale, updating customers on progress, collecting payments, invoicing, as well as coordinating with our other teams in the department, field locations, and other shops across North America.<ul><li>Vehicle sale coordination to include: invoicing and document completion, confirming with field locations that vehicles are ready for pickup, collecting payments and providing customer assistance</li><li>Obtaining signed documents from customers</li><li>Entering sales related information into SalesForce.com and Fleetnet systems</li><li>Answering customer and associate phone calls that come into the department</li><li>Updating Microsoft Access and excel spreadsheets for report generation</li></ul>Skillscustomer service, sales support, administrative support, sales operation, ms office suite Additional Skills &amp; QualificationsOrganizational Skills: Managing multiple tasks and ensuring all paperwork is accurately completed requires strong organizational abilitiesCommunication Skills: Effective verbal and written communication is crucial for interacting with customers, sales reps, and field locationsTime Management: Balancing various responsibilities and meeting deadlines demands good time management skillsTechnical Proficiency: Familiarity with Microsoft Office programs and other relevant software is important for maintaining records and generating reportsAttention to Detail: Ensuring accuracy in invoicing and document completion is vitalAdaptability: Being able to handle a high workload and adapt to changing priorities is necessary Experience LevelIntermediate Level

Vehicle Sales Coordinator

DescriptionProcurement Team needs support for data entry and vendor scorecard, this resource will help onboarding construction for their OSP and Fiber groups. They will handle administrative tasks, requesting quotes and costs from vendors as needed. They will also need PowerBI or data reporting skills to help build a vendor scorecard from existing data. Vendor PM- or vendor manager..  r telecom construction/OSP construction side, working with vendors that build infrastructure, underground and aerial, trenching,               Telecom industry preferred- if they worked with Verizon, frontier, att, charter, comcast.. or ericsson             If not telecom- would need to be in the highway or energy industry, for power lines <ol><li>Telecom or Infrastructure vendor management, negotiating vendor costs, understanding of build processes,</li><li>Prior procurement and process experience for onboarding vendors and vendor evaluations</li><li>Data experience- PowerBI</li></ol> •	Resource will work with procurement leadership on scorecards.•	Resource will be responsible for utilizing programs such as PowerBI or MS Excel for Data analysis and reporting. •	Resource will work with multiple departments within organization.•	Resource will support vendor evaluations.SkillsProcurement, Purchasing, Data analysis, Office 365, PowerBI, vendor managementTop Skills DetailsProcurement,Purchasing,Data analysis,Office 365,PowerBI,vendor managementAdditional Skills &amp; QualificationsComputer skills, prior office experience within similar field •	Minimum of one year experience with data analysis experience •	Minimum of one year experience with MS Outlook and general email communication•	Ability to filter and sort data within Excel.•	Minimum of one year with PowerBI or other similar data reporting tools•	Minimum of one year within a procurement organization. •	Ability to communicate with multiple team members•	Minimum of one year of Telecom Construction •	Minimum of one year of Contract ManagementExperience LevelEntry Level

Vendor Manager

DescriptionThe Vice President of IT/Technology will lead the company’s technology strategy, ensuring alignment with business goals while fostering innovation and operational efficiency. This nonexecutive VP will oversee all areas of IT, develop and maintain relationships with key stakeholders and individual contributors on the team alike, drive the development of an AI strategy, and position the company for future technological advancements. The ideal candidate will have strong experience in overseeing complex ERP environments, a thorough understanding of cybersecurity risk mitigation protocols; a deep understanding of leveraging technology for business transformation, and a demonstrated ability to lead IT teams in a values-driven, fast-paced global organization. The candidate must have held a C-level IT or VP of IT role, and being from Michigan is highly preferred. The most important qualities are the candidates: character, communication, confidence, ability to sell, and What you&#39;ll do: Strategic Leadership:Develop and execute a forward-looking IT strategy that aligns with the company’s business objectives and values.Partner with executive leadership to identify opportunities for technology-driven growth and efficiency.Promote a culture of innovation, collaboration, and continuous improvement within the IT function.​ERP Reset Leadership:Lead and oversee the successful execution of the phased ERP reset project, including the transition to Oracle Fusion.Ensure cross-functional alignment and adoption of new ERP systems, processes, and capabilities.Leverage prior ERP reset or implementation experience to address challenges proactively. Cybersecurity Leadership:Establish and oversee a comprehensive cybersecurity strategy to safeguard the company’s data, systems, and infrastructure.Identify, assess, and mitigate risks, ensuring compliance with industry standards and regulations.Lead incident response planning and execution, including the development of protocols and training for employees.Stay current with evolving cyber threats and implement proactive measures to address them. Operational Excellence:Lead and manage the IT department, including infrastructure, applications, security, and support services.Establish and manage IT budgets, ensuring cost-effective solutions that align with the company’s financial goals.Maintain robust IT governance and risk management frameworks to support overall business objectives. AI Strategy Development:Develop and implement a strategic roadmap for AI adoption to enhance decision-making, operational efficiencies, and customer experience.Stay ahead of emerging technologies to integrate AI into the company’s operations effectively. Leadership and Team Development:Recruit, develop, and retain top IT talent, fostering a culture of accountability, engagement, and professional growth.Act as a mentor and leader, championing the company’s values in all aspects of technology leadership.

Vice President Information Technology

DescriptionThe Vice President of IT/Technology will lead the company’s technology strategy, ensuring alignment with business goals while fostering innovation and operational efficiency. This nonexecutive VP will oversee all areas of IT, develop and maintain relationships with key stakeholders and individual contributors on the team alike, drive the development of an AI strategy, and position the company for future technological advancements. The ideal candidate will have strong experience in overseeing complex ERP environments, a thorough understanding of cybersecurity risk mitigation protocols; a deep understanding of leveraging technology for business transformation, and a demonstrated ability to lead IT teams in a values-driven, fast-paced global organization. The candidate must have held a C-level IT or VP of IT role, and being from Michigan is highly preferred. What you&#39;ll do:Strategic Leadership:<ul><li>Develop and execute a forward-looking IT strategy that aligns with the company’s business objectives and values.</li><li>Partner with executive leadership to identify opportunities for technology-driven growth and efficiency.</li><li>Promote a culture of innovation, collaboration, and continuous improvement within the IT function.</li></ul>​ERP Reset Leadership:<ul><li>Lead and oversee the successful execution of the phased ERP reset project, including the transition to Oracle Fusion.</li><li>Ensure cross-functional alignment and adoption of new ERP systems, processes, and capabilities.</li><li>Leverage prior ERP reset or implementation experience to address challenges proactively.</li></ul>Cybersecurity Leadership:<ul><li>Establish and oversee a comprehensive cybersecurity strategy to safeguard the company’s data, systems, and infrastructure.</li><li>Identify, assess, and mitigate risks, ensuring compliance with industry standards and regulations.</li><li>Lead incident response planning and execution, including the development of protocols and training for employees.</li><li>Stay current with evolving cyber threats and implement proactive measures to address them.</li></ul>Operational Excellence:<ul><li>Lead and manage the IT department, including infrastructure, applications, security, and support services.</li><li>Establish and manage IT budgets, ensuring cost-effective solutions that align with the company’s financial goals.</li><li>Maintain robust IT governance and risk management frameworks to support overall business objectives.</li></ul>AI Strategy Development:<ul><li>Develop and implement a strategic roadmap for AI adoption to enhance decision-making, operational efficiencies, and customer experience.</li><li>Stay ahead of emerging technologies to integrate AI into the company’s operations effectively.</li></ul>Leadership and Team Development:<ul><li>Recruit, develop, and retain top IT talent, fostering a culture of accountability, engagement, and professional growth.</li><li>Act as a mentor and leader, championing the company’s values in all aspects of technology leadership.</li></ul>

DescriptionPosition Overview The Vice President of IT/Technology will lead the company’s technology strategy, ensuring alignment with business goals while fostering innovation and operational efficiency. This nonexecutive VP will oversee all areas of IT, develop and maintain relationships with key stakeholders and individual contributors on the team alike, drive the development of an AI strategy, and position the company for future technological advancements. The ideal candidate will have strong experience in overseeing complex ERP environments, a thorough understanding of cybersecurity risk mitigation protocols; a deep understanding of leveraging technology for business transformation, and a demonstrated ability to lead IT teams in a values-driven, fast-paced global organization. The candidate must have held a C-level IT or VP of IT role, and being from Michigan is highly preferred. The most important qualities are the candidates: character, communication, confidence, ability to sell, and What you&#39;ll do: Strategic Leadership:Develop and execute a forward-looking IT strategy that aligns with the company’s business objectives and values.Partner with executive leadership to identify opportunities for technology-driven growth and efficiency.Promote a culture of innovation, collaboration, and continuous improvement within the IT function.​ERP Reset Leadership:Lead and oversee the successful execution of the phased ERP reset project, including the transition to Oracle Fusion.Ensure cross-functional alignment and adoption of new ERP systems, processes, and capabilities.Leverage prior ERP reset or implementation experience to address challenges proactively. Cybersecurity Leadership:Establish and oversee a comprehensive cybersecurity strategy to safeguard the company’s data, systems, and infrastructure.Identify, assess, and mitigate risks, ensuring compliance with industry standards and regulations.Lead incident response planning and execution, including the development of protocols and training for employees.Stay current with evolving cyber threats and implement proactive measures to address them. Operational Excellence:Lead and manage the IT department, including infrastructure, applications, security, and support services.Establish and manage IT budgets, ensuring cost-effective solutions that align with the company’s financial goals.Maintain robust IT governance and risk management frameworks to support overall business objectives. AI Strategy Development:Develop and implement a strategic roadmap for AI adoption to enhance decision-making, operational efficiencies, and customer experience.Stay ahead of emerging technologies to integrate AI into the company’s operations effectively. Leadership and Team Development:Recruit, develop, and retain top IT talent, fostering a culture of accountability, engagement, and professional growth.Act as a mentor and leader, championing the company’s values in all aspects of technology leadership. What you&#39;ll need:Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degree preferred.20 or more years of progressive leadership in IT management, preferably in a middle-market manufacturing environment.Demonstrated success in leading ERP implementation or reset projects; Oracle Fusion experience is a plus but not required.Expertise in AI strategy development and practical implementation in a corporate setting.Strong knowledge of cybersecurity best practices, threat management, and risk mitigation strategies.Experience designing and implementing cybersecurity frameworks, tools, and protocols.Robust understanding of IT infrastructure, digital transformation, and enterprise applications.Exceptional leadership, communication, and interpersonal skills.Values-driven, with a track record of fostering a positive and collaborative corporate culture. What you’ll get:Health, Dental, and Vision insurancePrescription Plan401(k) with company matchHybrid work environment Tuition ReimbursementDisability PlanPaid Vacation and 10 HolidaysHealth Club ReimbursementBonus programWellness program We have intentionally cultivated a culture of recognition and personal accountability. Headquartered in Zeeland, Michigan, they were founded in 1945. Today, thousands of employees work at one of our fourteen global locations. Skillsstrategic planning, Leadership, erp implementation, cyber security, artificial intelligence, operational analysis, team development, Risk and compliance, Management skills, budget management, oracle fusion cloud Top Skills Detailsstrategic planning,Leadership,erp implementation,cyber security,artificial intelligence,operational analysis,team development,Risk and compliance,Management skills,budget managementAdditional Skills &amp; QualificationsNice-to-Have:1. Highly prefer candidates with middle-market manufacturing leadership experience (VP of IT / CIO)2. Not having to relocate - drivable distance to ODL - Michigan candidates are very highly preferred. 3. Experience driving strategy and implementing Oracle Cloud Fusion.Experience LevelExpert Level

The Vice President of IT/Technology will lead the company’s technology strategy, ensuring alignment with business goals while fostering innovation and operational efficiency. This nonexecutive VP will oversee the phased ERP reset project, drive the development of an AI strategy, and position the company for future technological advancements. The ideal candidate will have strong experience in overseeing complex ERP implementation or reset projects, a thorough understanding of cybersecurity risk mitigation protocols; a deep understanding of leveraging technology for business transformation, and a demonstrated ability to lead IT teams in a values-driven, fast-paced global organization. What you&#39;ll do: Strategic Leadership:<ul><li>Develop and execute a forward-looking IT strategy that aligns with the company’s business objectives and values.</li><li>Partner with executive leadership to identify opportunities for technology-driven growth and efficiency.</li><li>Promote a culture of innovation, collaboration, and continuous improvement within the IT function.</li></ul>ERP Reset Leadership:<ul><li>Lead and oversee the successful execution of the phased ERP reset project, including the transition to Oracle Fusion.</li><li>Ensure cross-functional alignment and adoption of new ERP systems, processes, and capabilities.</li><li>Leverage prior ERP reset or implementation experience to address challenges proactively.</li></ul>Cybersecurity Leadership:<ul><li>Establish and oversee a comprehensive cybersecurity strategy to safeguard the company’s data, systems, and infrastructure.</li><li>Identify, assess, and mitigate risks, ensuring compliance with industry standards and regulations.</li><li>Lead incident response planning and execution, including the development of protocols and training for employees.</li><li>Stay current with evolving cyber threats and implement proactive measures to address them.</li></ul>Operational Excellence:<ul><li>Lead and manage the IT department, including infrastructure, applications, security, and support services.</li><li>Establish and manage IT budgets, ensuring cost-effective solutions that align with the company’s financial goals.</li><li>Maintain robust IT governance and risk management frameworks to support overall business objectives.</li></ul>AI Strategy Development:<ul><li>Develop and implement a strategic roadmap for AI adoption to enhance decision-making, operational efficiencies, and customer experience.</li><li>Stay ahead of emerging technologies to integrate AI into the company’s operations effectively.</li></ul>Leadership and Team Development:<ul><li>Recruit, develop, and retain top IT talent, fostering a culture of accountability, engagement, and professional growth.</li><li>Act as a mentor and leader, championing the company’s values in all aspects of technology leadership.</li></ul>What you&#39;ll need:<ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degree preferred.</li><li>20 or more years of progressive leadership in IT management, preferably in a middle-market manufacturing environment.</li><li>Demonstrated success in leading ERP implementation or reset projects; Oracle Fusion experience is a plus but not required.</li><li>Expertise in AI strategy development and practical implementation in a corporate setting.</li><li>Strong knowledge of cybersecurity best practices, threat management, and risk mitigation strategies.</li><li>Experience designing and implementing cybersecurity frameworks, tools, and protocols.</li><li>Robust understanding of IT infrastructure, digital transformation, and enterprise applications.</li><li>Exceptional leadership, communication, and interpersonal skills.</li><li>Values-driven, with a track record of fostering a positive and collaborative corporate culture.</li></ul>

Vice President Of Information Technology

About the job·      This is an opportunity to join TEKsystems’ client - one of the world’s preeminent specialty risk underwriting organizations.·      Designed as a modern-era company operating through an ecosystem of interconnected global·      operating platforms, we’re bound by a common mission and purpose. Our greatest strength is a talented team who flourishes in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way.·      The client’s way of work guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our Client Centric,  Risk Centric and Technology Centric strategies Position Overview·      The Vice President, US Service Management is a pivotal role reporting directly to the Senior Vice·      President - IT Service Management. As a member of the Group ITSM leadership team, this position shapes and drives the service management strategy across the US region.·      In collaboration with the US CIO Delivery Teams, the Vice President, US Service Management aligns service management practices with business objectives, embedding service requirements throughout the technology lifecycle, from planning and design to implementation andsupport. ·       This role also involves working with SD&amp;T and Change Management functions to ensure seamless transitions from delivery to operations.·      Contributing to the overall IT service management strategy, the Vice President, US Service·      Management works with senior leaders to drive continuous improvement and foster a culture of service excellence. Strong analytical skills are essential for assessing complex service management requirements and developing effective solutions. ·      A proactive approach to problem-solving is required to minimize service disruptions and maximize stakeholdersatisfaction.·       Building and maintaining strong relationships with key stakeholders, including senior executives, project managers, and technical teams, is crucial. ·       The ability to communicate complex service management concepts to diverse audiences is essential, including delivering compelling presentations and reports that clearly articulate the value and impact of service management initiatives. Responsibilities·      Act as the strategic interface between the US CIO Delivery and IT Service Management Teams, aligning Service strategy to support business outcomes. ·      Working in collaboration with US CIO Leadership Team, document the Service Roadmap for new and changing technology platforms, ensuring that Service Design, Change and Transition are appropriately engaged throughout the delivery lifecycle. ·      When required, perform the role of the Major Incident Manager in alignment with Processes and Procedures. ·      Own and drive the Problem Management practice, coaching stakeholders through the process to ensure that problem tasks are completed in a timely manner to establish root cause and prevent re-occurrence. ·      Acting as a Senior escalation point within the ITSM Function for US Business and IT Colleagues. ·      Organize, manage and deliver internal Service Reviews, working with the CIO leadership team to measure, report and improve service across alldimensions. ·      Provide ITSM leadership and coaching for colleagues and stakeholders across the US ITSM and CIO functions. ·      Act as a delegate in meetings for the SVP – IT Service Management where required.·      Measure, Report, Review and Improve existing Service Metrics, aligning insights with overall user experience with a drive to introduce or adapt KPIs to improve the overall Service Delivery. Requirements·      15+ Years in the Technology industry, ideally from an insurance background with significant experience of operating within a Service Managementorganization at a leadership level. ·      5+ years Management and Leadership experience.·      Experience working in a Global organization with stakeholders across multiple time zones. ·      Willingness to travel domestically and internationally as reasonably requested. ·      Experience using Service Now, and more specifically familiar with how to produce reports, develop dashboards and provide metric insights. ·      Strong ITSM Change Management skills, with an understanding of Change Management principles. ·      ITIL V3 / V4 qualified to a minimum foundation level. ·      Experience in managing continual improvement initiatives and service improvement plans. ·      Strong stakeholder management skills with an ability to influence decision making across IT and the business. ·      Ability to translate strategic plans into actionable, valuable delivery streams. Aligning priorities to business and technology objectives. ·      Formal reporting experience to an executive level. TOOLS: ServiceNow PRO, NexThink, Office 365 - Word, Excel, PowerPoint, SharePoint, MS Teams, etc.

Vice President, IT Service Management - HIRING ASAP (Hybrid)

DescriptionVoice Technician, a collective of four brands including MMX, Lynx, and TEQPORT, is a global leader in sustainable telecom network solutions. Our vision: to be the world’s local partner for sustainable telecom networks, drives our commitment to the circular economy. We offer a full range of services to extend the life of telecom networks, from sourcing nearly a million multi-vendor network parts to responsible decommissioning and network engineering. The business is one of the fastest growing companies in the UK &amp; Ireland and operates in the USA, Sweden, France, Germany, Australia, South Africa and Brazil. Our approach not only saves costs but also reduces environmental impact. With advanced asset management and recovery solutions, we ensure maximum value and quality without compromising performance. Our expanded capabilities, bolstered by Lynx and TEQPORT, cover meticulous testing and restoration of equipment. In partnership with TowerBrook Delta, we’re dedicated to sustainable, efficient telecom network management, guided by our ‘circle of value’.Telecommunications TechnicianAs a Telecoms Technician you will be working in the clients exchange buildings across the USA, providing connectivity schemes between the MDF and Switch infrastructure.Job Responsibilities:•Following an agreed schedule provide 2 wire jumpers to complete circuit between the MDF and 20c switching infrastructure.•Terminate 2 wire jumpers using twist and tip soldering techniques or IDC tools as appropriate.•Test Provision of 2wire prior to changeover.•Recover old wiring as specified in job pack.•Provide and test 2Mb co-axial circuits between DDF’s.•Support changeover of service working collaboratively as part of a team.•Support decommissioning of Switch infrastructure.•Recover redundant infrastructure from the footprint.•Verifies service by testing circuits and identifying, correcting, or escalating problems.•Documents network by labelling and routing equipment and cables and recording configuration diagrams and specifications.•Maintains safe work environment by following codes, standards, and legal regulations.•Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.Telecommunications Technician Qualifications/Skills:•Two years minimum experience working on Main Distribution Frames and Intermediate Distribution Frames•HN1 Basic Frames Accreditation•HN4 Frames Accreditation•Competent in use of soldering tools•Competent in use of IDC tools•Competent in making up and testing 3002 co-axial links•Technical understanding of the PSTN•Full clean driving licence•Attention to detail•Verbal communicationsEducation, Experience, and Licensing Requirements:•Minimum of two years of related IT/telecommunications experience•Experience working on high volume PSTN frames•Experience with provision of 2wire services, ISDN 2, ISDN 30•2Mb circuit provisionSkillsTelco Equipment Experience, Trouble Shoot, Equipment Auditing, Central Office, Technician, Circuit Grooms, Telco Cabinet, DSX PanelTop Skills DetailsTelco Equipment Experience,Trouble Shoot,Equipment Auditing,Central Office,TechnicianExperience LevelExpert Level

Voice Technician (Road Warrior Travel)

Job Title: Voice/Data TechnicianEmployment Type: Contract (6 Months)Workplace Type: On-siteTravel Required: Yes <h3>Job Overview</h3>Our client is a leading technology services provider is seeking an experienced Voice/Data Technician to support Louisville, KY deployments of VoIP equipment. This role involves installing, configuring, and troubleshooting network and voice systems across multiple client sites. The ideal candidate will be highly reliable, technically proficient, and comfortable working independently in a fast-paced, travel-intensive environment. <h3>Key Responsibilities</h3><ul><li>Install and maintain voice and data equipment at customer locations.</li><li>Deploy and support VoIP systems.</li><li>Troubleshoot and resolve issues with routers, switches, and IP phones.</li><li>Maintain and update databases related to VoIP services.</li><li>Collaborate with technical teams to ensure network integrity and performance.</li><li>Provide on-site support to end users and proactively address potential outages.</li><li>Assist in testing new products and maintaining existing infrastructure.</li><li>Support and maintain the corporate IP phone network.</li></ul> <h3>Top Skills &amp; Qualifications</h3><ul><li>Technical Expertise:<ul><li>Experience installing and configuring routers, switches, and VoIP phones.</li><li>Ability to troubleshoot preconfigured equipment.</li><li>Knowledge of VLANs, access ports, trunk ports, and IP address configuration.</li></ul></li><li>Adaptability:<ul><li>Ability to reconfigure or adjust equipment as needed in diverse environments.</li></ul></li><li>Communication &amp; Reliability:<ul><li>Strong interpersonal skills and a dependable work ethic.</li></ul></li></ul> <h3>Preferred Attributes</h3><ul><li>Innovative and open-minded approach to problem-solving.</li><li>Strong commitment to quality and continuous improvement.</li><li>Assertive, proactive, and resourceful.</li><li>Energetic and enthusiastic about customer service.</li><li>Ownership mentality with a focus on accountability.</li></ul> <h3>Additional Requirements</h3><ul><li>Must submit a drug screening.</li><li>Must be comfortable with frequent weekly travel</li><li>Experience level: Expert</li></ul>

Voice/data Technician

DescriptionThe Vulnerability and Patch Management Analyst will play a pivotal role in establishing, maturing, and operationalizing our vulnerability and patch management programs. This individual will be responsible for identifying, assessing, tracking, and facilitating the remediation of security vulnerabilities across our IT infrastructure. A key focus of this role will be the development of robust processes, procedures, and clear Service Level Agreements (SLAs) with internal teams to ensure timely and effective remediation efforts. Key Responsibilities:• Design, develop, implement, and continuously improve vulnerability and patch management processes, procedures, and workflows from discovery to remediation and verification.• Establish clear ownership and accountability for vulnerability remediation across different IT teams (e.g., Infrastructure, Applications, Security).• Develop and implement a comprehensive patch management strategy, including a patching schedule, testing procedures, and rollback plans.• Define and track key performance indicators (KPIs) and metrics for the vulnerability and patch management programs.• Collaborate with various IT teams (e.g., system administrators, developers, network engineers, cloud operations) to define, negotiate, and establish realistic and effective Service Level Agreements (SLAs) for vulnerability remediation and patch deployment.• Monitor adherence to established SLAs and report on compliance.• Facilitate regular meetings with stakeholders to review SLA performance, discuss challenges, and identify areas for improvement.• Manage vulnerability scanning software.• Analyze scan results, identify false positives, prioritize vulnerabilities based on risk (CVSS score, exploitability, business impact), and communicate findings to relevant stakeholders.• Track the status of identified vulnerabilities from discovery to closure, ensuring all remediation activities are documented.• Research and understand new vulnerabilities, exploits, and attack vectors, providing recommendations for mitigation.• Coordinate with IT operations teams to ensure timely and effective deployment of security patches and updates across all systems.• Monitor patch deployment success rates and identify any failures or issues.• Develop and maintain dashboards and reports illustrating the organization&#39;s vulnerability and patching posture.• Act as a subject matter expert for vulnerability and patch management, providing guidance and support to other teams.

Vulnerability & Patch Management Analyst

Working 100% onsite in Topeka KS This is a warehouse position where candidate will be working on-site in a warehouse. The ideal candidate will have previouswarehouse experience and experience with the use of ticketing system or other inventory management system. This is not a highly technical role, but ifcandidate has prior IT experience in addition to warehouse they may be considered. Position will require candidate to work on-site Monday throughFriday.  Job DescriptionWith general supervision, the IT Asset Management Analyst is responsible for on-going warehouse operations of the IT life-cycle process for hardware technology assets throughout the organization. Supports the ITAM practice in helping to mitigate financial and/or legal risks associated to vendor compliance, identify potential cost savings opportunities relating to hardware &amp; support, &amp; help improve our negotiating position with vendors. 50% Responsible for shipping, receiving, distributing, tracking, and reconciling POs or service requests, for all IT asset hardware.10% Facilitate data disposition and follow all NERC/CIP regulatory requirements for hardware asset management.5% Acts as a conduit between ITAM &amp; other departments to provide timely access to IT hardware deployment &amp; related accessories.10% Assists with the operations of division policies, processes, &amp; procedures for effective hardware lifecycle management(acquisition through retirement or re-use) leveraging the Asset Manager solution &amp; help ensure company adoption. Other Duties as required; hardware related purchases.General understanding of SOX compliance.Strong communication and presentation skills.Is self-motivated, detail and goal oriented, and an innovative thinker.Strong interpersonal and team building skills; ability to work with a diverse team and help influence/drive change across functional and business boundaries.Must be reliable, accountable, and flexible.IT data analysis techniques (using Excel, PeopleSoft, and ServiceNow). Ability to work independently or as part of a team with minimal supervision.Ability to prioritize system generated (ServiceNow) tasks based on criticality &amp; meet deadline.Ability to occasionally be required to stand, walk or sit for prolonged periods of time, &amp; may also have to climb, stoop, kneel, crouch or crawl.Ability to lift/move/carry between 10 - 50 pounds if required to perform the essential job functions.

Warehouse Technician

DescriptionWe are hiring a Web Support Developer who is responsible for supporting web development and software engineering to analyze, troubleshoot and remediate issues within the software systems. This role needs a good understanding of web technologies – both front end (HTML, CSS, Angular, Javascript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful. Responsibilities: <ul><li>Support web applications on both the frontend and backend (JavaScript, Angular, NodeJS, HTML, CSS, APIs).</li><li>Some understanding of cloud technologies is helpful (AWS)</li><li>Provide technical assistance to the development teams</li><li>Ability to solve complex data problems (SQL)</li><li>Experience looking at existing code and providing insight</li><li>Heavy communication with the development team to solve technical issues</li></ul> Nice to Have:<ul><li>Experience with observability platforms like Dynatrace, Datadog etc. is a plus.</li></ul>

Web Support Developer

DescriptionLocations: Charlotte, NC / Plano, TX / Kennesaw, GA (onsite 3 days a week) Windows Engineer: -Windows OS experience -load balancing and storage experience-networking and database knowledge -PowerShell scripting -JIRA and Agile / Scrum experience is a nice to have Linux Engineer: -bash scripting experience -load balancing, storage, and network experience -JIRA and Agile / Scrum experience is a nice to have Day to day: These resources will be liaison between different technical teams and need to be familiar with how environments are built end to end. They will be doing a lot of support work for systems that are already built but they should also be familiar with how to build new infrastructure environments They will also help with vulnerability management, security issues, etc.SkillsLinux, Scripting, Linux administration, System administrator, WindowsTop Skills DetailsLinux,Scripting,Linux administration,System administratorAdditional Skills &amp; QualificationsLinux Engineer Job Description: The Engineer is responsible for building a platform to support the full stack including application integration, performance management, security implementation, configuration management, and problem management against an array of services and function at a platform and host level. Required Skills: 1. 7+ years of experience with multiple largescale enterprise cluster environment builds and operations including design, capacity planning, cluster set up, security, performance tuning and monitoring. 2. Experience with three tier architectural web applications 3. In-depth working knowledge of RedHat Linux systems 4. Proficient with networking, firewall, kernel parameter tuning, security concepts 5. Strong knowledge and experience with shell scripting 6. Design, develop, and implement Ansible playbooks and roles to automate infrastructure provisioning, configuration management, and application deploymentsExperience LevelIntermediate Level

Windows And Linux Engineer

DescriptionRole Description:Seeking a self-motivated IT Engineer with extensive experience in managing diverse hardware types, platforms, and management tools within a large retail enterprise. The ideal candidate will provide detailed status updates to team members and leadership, demonstrating strong technical and troubleshooting skills, have strong written and verbal skills as well as an aptitude for process improvement and a willingness to learn new technologies as the business evolves. Skills Required:<ul><li>Proficient in PowerShell and Microsoft OS </li><li>Experience with Printing, desktop support, troubleshooting, and root cause analysis.</li><li>Able to work independently as well as with a large team, as required.</li><li>Able to communicate effectively – written and verbally, as required.</li><li>Work in the office as required by meetings and labs.</li><li>Experience with POS systems, JIRA, Github, and Microsoft InTune.</li></ul>Skills<ul><li>VMware</li><li>Windows server</li><li>Server administrator</li></ul>Additional Skills &amp; Qualifications<ul><li>Proficient in PowerShell and Microsoft OS </li><li>Experience with Printing, desktop support, troubleshooting, and root cause analysis.</li></ul>Experience LevelIntermediate Level

Windows Engineer

Required Certifications:•	Security+ or equivalent DoD 8570.01-M IA Tech Level II certification •	Must have (or obtain within 6 months of hire) Windows administrator related computing environment certification (i.e. MCSA, MCSE, or equivalent) as defined in DoD 8570.01-MClearance Required:•	DoD SecretPosition Location:•	Onsite - Radford, VA Education:•	Bachelor&#39;s degree or higher in IT related field DescriptionThis position is for a Windows Engineer supporting the US Army. The solution is a hyperconverged, multitenant private cloud hosting environment for hosting Army enterprise and tactical applications. Customer is utilizing the full suite of VMware products (ESXi, vSAN, NSX, vCloud Foundations, ARIA Automation, Tanzu) to implement a Software Defined Data Center (SDDC) across multiple global sites. Customer is integrating the Hashi Corp Vault and Terraform, Red Hat Ansible Automation Platform, and the GitLab Ultimate Suite into the customer&#39;s solution to provide an automation platform in addition to the VMware ARIA capabilities along with a DevSecOps framework for the Army Tactical users to utilize. Customer provides value added common and managed services built on top of the VMware foundation, that hosted Army applications will require. Customer is a managed service provider (MSP) and hosting services provider for Army applications. Position Duties:•	Work with Government engineers to develop and maintain the AECC architecture. •	Develop, deploy, and maintain Infrastructure as Code (IaC) for deployment and sustainment of the Windows based services. •	As new applications are hosted on the customer&#39;s solution, utilize IaC for the provisioning of the customer Windows resources. •	Maintain patching services for all Windows hosts to patch from.•	Serve as overall subject matter expert on Windows Administrator technology and market capabilities/trends.•	Manage objects stored in Active Directory as delegated by Active Directory administrators.•	Perform Active Directory user account, and member server management tasks in assigned OUs.•	Provide daily administration of the Windows based Virtual Machines and customer&#39;s services. •	Harden the Windows based services per commercial best practices and the required government cybersecurity controls. •	Troubleshooting and root cause analysis of any Windows issues. •	Coordinate and perform major OS version upgrades of virtual machines needing upgrades.•	Develop and maintain system, infrastructure, and process documentation (system diagrams, network topology, software configurations, device configurations, standard operating procedures). •	Provide on-call support for triage and resolution of after-hours production incidents. •	Make recommendations for improvements to security, scalability, manageability, and performance across a wide variety of network, storage, and compute services and technologies.

Description
					Provides technical leadership and is responsible for establishing the direction for maintenance, standards, life-cycle management, design, and implementation approaches for the company’s servers and related infrastructure. Creates, evaluates, and implements plans and design proposals for high-impact IT solutions and their use involving leading-edge technologies and methods, considering key factors such as their long-term effectiveness (service delivery and cost), practicality, technical limitations, criticality, and coordinates with Headquarters. Leads or contributes to designs applied to all aspects of servers and related infrastructure prototypes and eventual implementation. Performs work of high complexity and derives logical processes based on technical platforms. Engages in performance/integration testing, problem analysis, and business and technical analysis.

ESSENTIAL FUNCTIONS:
Technical Leadership (75%) 

Server Administration and Management: Oversee the operation, performance, and availability of Windows/Linux Server/Storages, including roles such as Active Directory, DNS, DHCP, file/print services, and other server-related functionalities. 

Troubleshooting and Issue Resolution: Diagnose and resolve hardware and software-related issues on Windows/Linux Server/Storages. Utilize advanced troubleshooting techniques and tools to identify root causes and implement effective solutions. 

Windows/Linux Server/Storage Configuration and Maintenance: Configure, install, and maintain to ensure proper setup and functionality. Regularly apply patches, updates, and security measures to maintain system integrity. 

Software Deployment and Management: Manage software installations, updates, and licenses for applications running on Windows/Linux Server/Storages. Ensure software compliance and compatibility within the server environment. 

Backup and Disaster Recovery: Develop and manage backup and recovery strategies for Windows/Linux Server/Storages to ensure data integrity and facilitate timely recovery in case of system failures or data loss

Availability/Performance Monitoring and Optimization: Monitor server availability, performance, analyze performance metrics, and proactively optimize server resources to ensure efficient and responsive operations. 

Maintain a current inventory of all Windows/Linux Servers/Storage assets, purchase history, and warranty data. Other Duties as required. 

Security and Compliance: Implement and enforce security measures to protect Windows/Linux Server/Storages from unauthorized access, malware, and other threats. Ensure compliance with relevant industry standards and regulations. 

Scripting and Automation: Develop and maintain scripts for automating routine tasks and administrative processes within the Windows/Linux Server/Storage environment. PowerShell scripting skills are often essential. 

Capacity Planning and Scaling: Collaborate with IT leadership to assess server capacity needs and plan for future growth. Recommend hardware upgrades or additions, as necessary. 

Change Management: Adhere to established change management processes when implementing changes or updates to Windows/Linux Server/Storage environments. Ensure changes are well-documented and communicated. 

Vendor Management: Collaborate with vendors to procure, support, and maintain server hardware and software. Manage vendor relationships and service agreements. 

 Customer Support &amp; Project Coordination (25%) 

Evaluate/handle customer request based on agreed roles &amp; responsibility 

Act as a liaison for tasks/project execution between customer, project team, and HAEA Infra Ops team to process complex tasks 

Manage assigned tasks and quickly respond to and process support tickets using ITSM in a timely and reliable manner. 

Project Support: Contribute to IT projects involving Windows/Linux Server/Storage environments, providing technical expertise and support for planning, implementation, and testing. 

Conduct/Lead formal project meetings with the team, other departments, and customers.

These essential functions highlight the core responsibilities of a Systems Administrator II. The role involves advanced expertise in Windows/Linux server/Storage environments, encompassing server administration, security, performance optimization, scripting, and project support to ensure the reliable and efficient operation of the organization&#39;s Windows/Linux server/Storage infrastructure.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Scope Indicators:
Scope indicators for a Systems Administrator II provide insight into the breadth and depth of responsibilities and tasks associated with the role. These indicators outline the various areas the sys admin is expected to operate. Here is the overview: 
Server Configuration and Deployment
Server Management and Maintenance
Security and Compliance
Backup and Disaster Recovery
Virtualization Management
Performance Optimization
Scripting and Automation
Project Support and Collaboration
Capacity Planning and Scaling
Customer Management
Documentation and Knowledge Sharing
Change Management
Vendor Management
 
These scope indicators provide an overview of the critical responsibilities and areas of expertise expected of a Systems Administrator II. The role involves advanced technical skills, collaboration, and proactive management of the organization&#39;s Windows/Linux server/Storage infrastructure.
					Skills
					Windows, System administrator, Vmware
					Top Skills Details
					Windows,System administrator,Vmware
					Additional Skills &amp; Qualifications
					Related Work Experience (Yrs.)
At least 5 years of experience as the primary administrator for Windows and/or Linux Server
At least 2 years of experience as the primary administrator for VMware vSphere preferably with vSAN

Skills/Knowledge:
Excellent communication skills
Bilingual in Korean &amp; English is a big plus
Ability to interact positively with internal and external customers
Ability to think logically, analyze issues, and implement appropriate solutions.
Ability to plan, organize, and coordinate work assignments.
Ability to complete projects on time.
Ability to work well in a team environment.
Certifications (Required/Preferred)
Microsoft Certification for Windows Server preferred
VMware Certification for vSphere/vSAN preferred
Other relevant certifications.
					Experience Level
					Intermediate Level

Windows Systems Administrator *No C2C*

DescriptionSeize your opportunity to make a personal impact as a Wireless Network Administrator with TEKsystems! As a Wireless Network Administrator, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Wireless Network Administrator joining our team to collaborate with the network architects, to design and implement strategies to maintain the wireless service utilized by the National Institutes of Health scientific research community, hospitals, and Institutes and Centers. Work Visa sponsorship will not be provided for this role. US citizenship is not a requirement. HOW A WIRELESS NETWORK ADMINISTRATOR WILL MAKE AN IMPACT:•	Assist in managing a Cisco Enterprise Wireless Network infrastructure. •	Assist with site surveys, collecting requirements, and editing/reviewing wireless site maps. •	Provide Tier 2 technical support and troubleshooting for client/user support.•	Support life-cycle management of wireless infrastructure devices, such as the installation, tuning, testing, monitoring, operations maintenance, upgrading, patching, and troubleshooting.•	Create and execute change requests plans in adherence to change management guidelines.•	Apply upgrades and security compliance standards on all wireless network devices.•	Conduct technical reviews of all changes.•	Review and enhance Standard Operation Procedures (SOPs) and process documentation. •	Support GAO and audit activities.•	Conduct periodic daily monitoring of the wireless service. Education: •	At least one of the Cisco CCNA/CCNP certifications and/or CWNP wireless certifications Required Experience: •	5+ years of experience with access layer network deployment and configuration of Cisco switch devices and access points.•	2+ years’ experience designing/deploying wireless solutions and testing components including access points, controllers, client devices and other WLAN infrastructures in campus or hospital environments.•	2+ years’ experience with troubleshooting, perform site-survey, and updating site maps. Required Technical Skills:•	Knowledge of Cisco DNA Center, Cisco Identity Services Engine (ISE), Wireless LAN Controllers (WLC), Prime, Ekahau•	Knowledge of WLAN technologies, network management, and security, including IEEE 802.11a/b/g/n/ac WLAN standards and industry best practices. •	Knowledge of security protocols and authentication (Wi-Fi Protected Access [WPA2], Extensible Authentication Protocol-Transport Layer Security [EAP-TLS], 802.1x, Authentication, Authorization, Accounting [AAA]) Security Clearance: •	Must be able to obtain and maintain a NIH Public Trust NACI (T1) Required Skills and Abilities:•	Effective analytical, communication, and documentation skills.•	Ability to explain and elaborate technical details.•	Ability to self-direct, take initiative and lead teams.•	Ability to multitask and prioritize work in a fast-paced, highly collaborative, frequently changing, and occasionally ambiguous environment.•	Must be a great team player with a positive attitude.•	Medium to advanced MS Visio documentation skills. Preferred Skills:•	Experience configuring and implementing network segmentation, including VLANs and MPLS•	Experience with multiple end user system operating systems, including Windows, Linux, Mac OS, and Apple IOS SkillsWireless, Network engineering, Router, Ccna, Cisco routers, Wan, Troubleshooting, Cisco switches, Switches, Routing, Cisco wireless, Wireless network, Support, Access points, Lan, Infrastructure, DNA, Cisco ISE, WLC, WLAN, VLAN, Visio, Routers and switches, Network infrastructure, Juniper, Firewall, Aruba, Palo Alto, Ccnp Additional Skills &amp; QualificationsLocation: •	Must be able to work onsite daily

Wireless Network Administrator

Learn more about free job search tools, learning opportunities, and exclusive member events.

Discover CareerCircle

Access resources to advance your job search and career growth.

Tools & Training

Explore a wide range of job opportunities that match your skills and career goals.

Search Jobs

Create a professional resume that captures the attention of top employers with our easy-to-use tool.

Resume Builder

Prepare for your next interview with our expert tips and strategies.

Interview Prep

Discover in-depth profiles of leading employers to find your ideal workplace.

Search Companies

Develop in-demand skills with curated courses for today’s job market.

Courses

Access career resources and job postings anytime, anywhere with our app.

Mobile App

Source skilled talent and build your team.

Talent Acquisition

Access skilled talent ready to excel via our AI-driven platform, virtual events, and recruitment services.

CareerCircle TalentConnect

Transform your workforce and hiring practices with essential training and continuing education.

InclusiveU

Broaden your talent pool with dedicated support for individuals with disabilities.

Getting Hired Powered by CareerCircle

Mission aligned solutions supporting Non-Profit Organizations, Educational Institutions, Local Workforce Development Boards, and Learning Providers.

Upskilling & Job Advocacy

Upskilling solutions designed to empower members with in-demand skills training and ongoing support for successful certificate completion.

CareerReady

Job advocacy solutions to connect job seekers to inclusive employers through dedicated recruiting support.

CareerAdvocacy

Learn how we connect all communities with careers and build skilled talent pipelines.

About CareerCircle

Discover answers to common questions and gain insights into our goals and services.

Reach out to us for inquiries, support, or to learn more about our mission and services.

Contact

Explore our blog for latest news and trends for job seekers and employers.

Blog

Access our virtual career fairs, job seeker workshops, and employer focused webinars.

Events

Discover valuable resources to enhance your hiring strategy and drive organizational success.

Employer Resources

Get the latest news and updates on our mission, partnerships, and community impact.

TEKsystems Jobs

Browse TEKsystems Jobs

JOB SEEKERS

EMPLOYERS

COMMUNITY PARTNERS

ABOUT

RESOURCES