Job Title: Service TechnicianLocation: Dallas, TXDuration: 6-Month Contract-to-HirePay: $24–$26/hr (based on experience)Pre-Employment Requirement: Must be willing to submit to background and drug screenings (including THC)Additional Requirement: Must have reliable transportation Overview:We’re seeking a skilled Service Technician to join a growing team in Carrollton, TX. This is a great opportunity for someone with at least one year of commercial alarm installation experience who’s ready to take on diverse projects across hospitals, airports, and corporate offices. Key Responsibilities:<ul><li>Install, test, troubleshoot, and maintain security systems including access control, CCTV, and intrusion alarms</li><li>Work with IP/analog cameras, access control panels, magnetic locks, card readers, motion sensors, and more</li><li>Collaborate with project managers and technicians to complete documentation and meet project timelines</li><li>Provide system training and support to customers</li><li>Maintain accurate daily records and follow operational standards</li></ul>Qualifications:<ul><li>Minimum 1 year of experience installing commercial alarm systems</li><li>Strong troubleshooting skills and ability to work independently at customer sites</li><li>Must have PPE: hard hat with chin strap, safety glasses, steel-toed shoes, and safety vest</li><li>Ability to lift up to 50 lbs and work in various environments including construction sites</li><li>Comfortable with physical tasks such as climbing, crawling, and using power tools</li></ul>Additional Details:<ul><li>On-site role with an average of 1–2 job sites per day</li><li>No mileage reimbursement, but hourly pay includes drive time between sites</li></ul>

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Service (Alarm) Technician

Descriptioncandidate must be located in or close proximity to DallasA security technician installs, maintains, tests, and repairs physical and digital security systems, including access control, video surveillance (CCTV), intrusion detection, and computer network security tools. Key responsibilities involve reading blueprints, wiring low-voltage circuits, troubleshooting system malfunctions, performing preventive maintenance, providing user support, and managing documentation and parts inventory. The role requires strong technical skills, the ability to interpret technical manuals, a valid driver&#39;s license, and often involves physical work and adherence to safety protocols. Install, test, troubleshoot, repair, and maintain all Security systems at customer sites.Installation will include, but not limited to: Video Surveillance systems, IP and Analog cameras, wireless, Access Control panels, Intrusion Panels, magnetic locks, card readers, motion sensors, door contacts, electric door strikes, etc.Perform assigned projects within scope, in a timely manner, and on budget.Provide customers with system operation and training.Excellent attention to detail including maintaining concise daily records and following of operational standards and practices.Coordinate with Project Management and Field Technicians for project scheduling.Skillsaccess control, installation, alarm installationTop Skills Detailsaccess control,installation,alarm installationAdditional Skills &amp; QualificationsMust have PPE before starting: Hard hat with chin strips ($20-$200 which they don&#39;t have to have an expensive one), safety glasses, steel toed shoes, vest, In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 poundsExperience LevelIntermediate Level

Service Alarm Tech

Description
					This Service Technician will focus on various commercial projects across Tulsa and NE OK. The primary responsibilities will include servicing, troubleshooting, and inspecting a variety of Fire, Security, CCTV, Access Control, and Intrusion systems. Service Techs will communicate directly with the customer on-site and will then start the diagnostic process. Most of the jobs will be in the Tulsa metro area, but they do cover NE OK. The tech should expect to work on 1-3 tickets daily on average, depending on the scope. This will be a CTH position with the opportunity to convert to an FTE at the 6-month mark. During the contract portion, this person will use their vehicle and will receive mileage after the first and last 30 minutes of the commute. There is a chance for early conversion for a strong technician.
					Skills
					fire alarm, fire alarm system, access control, cctv, security alarm, security alarm systems, Alarms, Troubleshooting, Alarm systems, Alarm installation, Service, fire alarm installation, fire alarm service, security alarm service technician, cat5, cat6, wiring, Security system, Ip networking
					Top Skills Details
					fire alarm,fire alarm system,access control,cctv,security alarm,security alarm systems,Alarms,Troubleshooting,Alarm systems,Alarm installation,Service,fire alarm installation,fire alarm service,security alarm service technician
					Additional Skills &amp; Qualifications
					This person needs to have soft skills when communicating with the customer while being on a customer site. 
Must be comfortable using their vehicle while on contract. They will receive mileage after 30 miles one way.
					Experience Level
					Intermediate Level

Service Alarm Technician

DescriptionAs a Service Coordinator you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.A Service Coordinator will:● Enter and dispatch work orders● Ensure that work orders have been received by subcontractors● Verify the scheduled time and date of the work● Enter accurate and complete notes in the system of correspondence with customers and subcontractors● Act on all incoming phone calls● Closing all service calls in the system when work is complete● Update customer web based portals● Effectively manage the dashboard and maintain customer as well as FSG SLA requirements● Purchasing support● Accounts Payable Processing● Accounts Receivable Processing● Other duties as assigned. Location: Round Rock, TX 78665 Top Skills DetailsCall center Customer serviceCustomer support Dispatch Help desk supportProject management Additional Skills &amp; Qualifications● Thrive and adapt to a fast-paced dynamic environment.● Maintain a strong ability to manage and complete projects under tight deadlines.● Possess professional written and oral communication skills.● Maintain an ability to see the larger picture.● Retain a positive attitude with open, respectful communication. Technical Skills ● Proficient in Google Gmail. Google Apps, &amp; Google Earth● Proficient in Microsoft Excel● Proficient in PDF creation and manipulation software (Bluebeam, Adobe)● Familiarity with financial software● Familiarity with cloud-based tracking software platforms Experience LevelEntry Level

Service Coordinator

Top Skills1) Partner Engagement experience within a Managed Services Environment:  initiating the design, development, and implementation of service levels as well as reporting on and ensuring customer satisfaction around SLAs.2) Project Management Experience in a Network Environment: analyze projects and system requirements, financial modeling and planning, and ability to effectivelycommunicate with virtual teams, including customer or partner teams.    3) Ongoing case management and escalation management of service requests The ideal candidate must have a passion and history of striving to provide the absolute highest level of customer support. The candidate should possess superior project management and communication skills and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure. Roles and Responsibilities:• Write processes and procedures for customized support services-Manage high profile critical technical and political issues within customer organization and throughout the escalation chain• Identify need for and assist/perform the creation of customer training• Formulate continual improvement strategies to optimize customers perceptions around service and support• Be the “go to” person and main point of contact for customer and internal teams• Acting as single point of contact for operational issues, you will interact with the customer frequently coordinating technical issues and customer needs• You will present customer needs to post-sales support teams and applicable organizations.•Strong presentations skills and be hands on with various styles of data analytics• Build consistent relationships with key customer stakeholders. Support decision makers within customer execs and provide guidance Day to DayProviding personalized support for customers. This level of personalized support can help expedite problem resolution, improve network performance, and increase the overall productivity of your IT staff and business. Support includes:● Personalized operational support eight hours a day, five days a week, ● Ongoing case management and escalation management of service requests● Periodic conference calls with internal staff to report on and expedite issue resolution● Weekly, monthly, and quarterly reports with the status of active service requests● Documentation of operations to ensure that all specific operational and related topics are documented and available in the secured internal portal devoted to helping expedite issue resolution ● Participation in quarterly meetings to present quarterly operations data analysisSkillsManaged services, Stakeholder management, Portfolio management, Project coordination, Project management, SLA, Customer success, Deliverables, Partner engagement, Engagement manager, Managed service, ReportingTop Skills DetailsManaged services,Stakeholder management,Portfolio management,Project coordinationAdditional Skills &amp; Qualifications1) Strong interpersonal and communication skills. 2) Excellent written communication skills. 3) Highly organized, self-starter who does not require hand-holding 4) Also, highly collaborative and a problem solver 5) Great customer service skills and outgoing.Experience LevelExpert Level

Service Delivery Engagement Manager - 3rd Shift (Operations/Incident Manager)

TEKsystems is looking for a Service Desk that will be 100% onsite for one of our great clients here in the Charlotte, NC area. They offer great training, stability, growth and more. See the top skills below... <ol><li>2-3 years of Service Desk Support</li><li>Experience with ServiceNow</li><li>2-3 years Active Directory, Office 365 and Windows 10/11</li></ol>Description:Our client is looking for a Service Desk that will provide primarily phone support. This includes but is not limited to handling fixes over the phone, remote into machines, password resets and more. They will be taking about 30-35 calls daily to troubleshoot issues for end users.

Service Desk

Description The current go live to the new platform is Oct. 7th. 1.Call Center/Service Desk Experience - Tier 2 preferably 2. Experience mirroring permissions, as the have to implement 465 tax ID’s to one platform in 4 weeks. 3. Needs to understand WebConnect, Intuit API, making sure that one system mirrors the next. Would be great if they could manage business member support calls. Candidate must sit local to Winston-Salem, NC. This will be more of a hybrid scheduling. SkillsHelp desk, Help desk support, Troubleshooting, Service desk, Windows, Intuit, API, WebConnect Additional Skills &amp; QualificationsGreat PersonalityTeam PlayerHandle PressureAssertive Experience LevelIntermediate Level

Service Desk Analyst

We are seeking a dedicated and technically proficient Service Desk Analyst. This role is responsible for handling inbound inquiries via phone, email, and chat, providing timely and effective support to end users. The scope of support ranges from simple password resets to intermediate-level troubleshooting and issue resolution. Key Responsibilities:<ul><li>Respond to and resolve inbound support requests across multiple channels (phone, email, chat)</li><li>Provide technical assistance to end users, primarily located in the United States</li><li>Perform initial triage and troubleshooting of issues, escalating when necessary</li><li>Support remote users, including those working from home</li><li>Maintain accurate documentation of incidents and resolutions using help desk ticketing systems</li></ul>Required Experience:<ul><li>1–2 years of experience in a help desk or call center environment</li><li>Familiarity with help desk ticketing tools such as ServiceNow or Ivanti</li><li>Experience supporting remote users and working collaboratively in a virtual team setting</li></ul>Technical Skills:<ul><li>Proficiency in troubleshooting common Windows operating system issues</li><li>Working knowledge of Active Directory and domain hierarchy</li><li>Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)</li><li>Ability to troubleshoot VPN client connectivity issues</li><li>Capacity to learn and support custom applications</li><li>Skilled in researching solutions using knowledge bases and historical tickets</li></ul>Required to be onsite in Catonsville, MD twice a week

<h3>Position Overview</h3>We are seeking a dedicated and knowledgeable Phone Support Specialist to join our Device Repair team. This role is essential in delivering high-quality technical support for phone and laptop repairs, phone carriers, and manufacturers to ensure a seamless customer experience. <h3>Key Responsibilities</h3><ul><li>Provide phone-based technical support for device repair issues.</li><li>Troubleshoot and resolve problems related to phone and laptop repairs.</li><li>Collaborate with phone carriers and manufacturers to facilitate efficient repairs.</li><li>Document and track support requests and resolutions using internal systems.</li><li>Assist in creating and updating support documentation and training materials.</li><li>Maintain high levels of customer satisfaction through timely and effective support.</li><li>Stay current with the latest device repair techniques and industry trends.</li></ul> <h3>Qualifications</h3><ul><li>Proven experience in technical support or a related field.</li><li>Strong understanding of phone and laptop repair processes.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and collaboratively.</li><li>Proficiency with support ticketing systems and relevant software.</li><li>Customer-focused mindset with a commitment to quality service.</li></ul> <h3>Skills</h3><ul><li>Help Desk Support</li><li>Troubleshooting</li><li>Customer Service</li><li>Phone Support</li><li>Hardware Diagnostics</li><li>Service Desk Operations</li></ul> <h3>Additional Skills &amp; Qualifications</h3>Adaptability<ul><li>Quick to learn new technologies and processes</li><li>Flexible in handling diverse support requests and shifting priorities</li></ul>Attention to Detail<ul><li>Accurate diagnosis and repair execution</li><li>Thorough documentation of support interactions</li></ul>Multitasking<ul><li>Efficiently manage multiple support tickets</li><li>Seamlessly switch between tasks</li></ul>Technical Writing<ul><li>Create clear, concise documentation and user guides</li></ul>Training &amp; Mentoring<ul><li>Train store staff on basic troubleshooting</li><li>Mentor new team members</li></ul>Conflict Resolution<ul><li>Handle challenging situations with professionalism</li><li>Negotiate solutions that satisfy all parties</li></ul>Project Management<ul><li>Lead small initiatives related to device repair</li><li>Coordinate with stakeholders to ensure success</li></ul>Data Analysis<ul><li>Analyze support data to identify trends</li><li>Generate reports to improve support processes</li></ul>Sales Support<ul><li>Understand how repair services enhance sales</li><li>Provide support that improves customer experience</li></ul>Cultural Awareness<ul><li>Respect and respond to diverse customer needs</li><li>Deliver inclusive and empathetic support</li></ul>

DescriptionWe are seeking a motivated and customer-focused Service Desk Analyst in Menasha, WI. As the first point of contact for technical issues, you will provide initial troubleshooting and assistance to end users, helping resolve common IT problems and escalating more complex issues to higher-tier support teams.<h3> </h3><h3>Key Responsibilities</h3><h4>Technical Support &amp; Issue Resolution</h4><ul><li>Serve as the first line of support for end users experiencing technical issues.</li><li>Respond to Level 1 support requests via phone, chat, email, or ticketing system.</li><li>Troubleshoot and resolve basic IT problems such as:<ul><li>Password resets</li><li>Software installations</li><li>Microsoft Office and Office 365 issues</li><li>Printer and peripheral connectivity</li></ul></li><li>Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams.</li></ul><h4>Service Desk Operations</h4><ul><li>Log and update all support interactions in the ticketing system (e.g., ServiceNow).</li><li>Maintain accurate records of issues, resolutions, and follow-up actions.</li><li>Interact with users in a courteous, professional, and empathetic manner.</li><li>Ensure timely follow-up to confirm issue resolution and customer satisfaction.</li></ul><h4>Customer Technology Support</h4><ul><li>Perform minor repairs and maintenance on hardware and peripherals following documented procedures.</li><li>Explain IT service procedures and troubleshooting steps clearly to non-technical users.</li><li>Assist in onboarding new users with basic system setup and access provisioning.</li></ul><h4>Project Support &amp; Training</h4><ul><li>Participate in support training sessions for new technology rollouts.</li><li>Provide feedback and input during project planning and requirements gathering phases.</li></ul><h3>Required Qualifications</h3><ul><li>High school diploma, GED, or equivalent.</li><li>Basic understanding of IT systems, hardware, and software.</li><li>Familiarity with Microsoft Office Suite (Outlook, Word, Excel).</li><li>Strong communication and customer service skills.</li><li>Ability to follow documented procedures and work in a team environment.</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience with ServiceNow or similar ticketing systems.</li><li>Exposure to Active Directory (e.g., user account management).</li><li>Previous help desk or customer service experience (internships or part-time roles welcome).</li><li>Technical certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.</li></ul><h3>Technical Skills</h3><ul><li>Service Desk &amp; Help Desk Support</li><li>Troubleshooting &amp; Diagnostics</li><li>Microsoft Office 365</li><li>Active Directory</li><li>Customer Service</li><li>Ticketing Systems (e.g., ServiceNow)</li><li>Basic Hardware &amp; Software Support</li></ul>

DescriptionThese 2 roles will support seasonal peak due to open enrollment and will go through the 2nd week of Feb 2026.SHIFT - 7:30-4 M-F. The Service Desk Specialist Associate is responsible for providing Technical support to IT users by resetting passwords for our users and if necessary escalating the user to the next level of service desk support utilizing remote control of the customer’s desktop to resolve their IT questions or issues. •	Resolve password reset issues for our IT Users and less complicated incidents and escalate to appropriate next levels of support•	Document, track and monitor incident work orders•	Ensure a timely resolution of our IT users needs and within our service level expectations•	Resolve incidents and more complex work orders for our IT Users remotely•	Assist Incident Management and the EOC with notification and resolution during system/application outages SkillsService desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow Additional Skills &amp; Qualifications•	Customer Service Mindset – Someone who naturally desires to help others solve problems. •	Problem solving mindset – Need someone that is technical curious and has the initiate/resourcefulness to find solutions and wants to understand why something didn’t work in order to figure out how to fix it.•	Technical aptitude – while an A+ or Microsoft certification (MCSA) is preferred they are open to someone that is self taught and has 6mths to a year of experience.Experience LevelExpert Level

DescriptionAs a Senior Technical Support Analyst, you will serve as a key resource in delivering advanced technical support and resolving complex issues for internal customers. This senior-level role requires deep expertise in troubleshooting hardware, software, and enterprise systems, as well as mentoring junior analysts and contributing to project planning and implementation.You will be responsible for managing escalated support requests, maintaining service systems, documenting solutions, and ensuring a high level of customer satisfaction. Your experience and leadership will help drive continuous improvement in service delivery and technical operations.<h3>Key Responsibilities</h3><ul><li>Provide Level 2 and Level 3 technical support via phone, chat, and ticketing systems.</li><li>Troubleshoot and resolve complex hardware, software, and peripheral issues.</li><li>Monitor service support systems for incoming requests and respond promptly and professionally.</li><li>Document troubleshooting steps and resolutions for knowledge base and future reference.</li><li>Escalate unresolved issues to higher support tiers when necessary.</li><li>Assist in training and mentoring junior Service Analysts.</li><li>Collaborate with cross-functional teams to identify and implement solutions.</li><li>Participate in project planning, requirements gathering, and pre-launch support training.</li><li>Ensure timely follow-up and resolution to maintain high customer satisfaction.</li><li>Explain technical procedures and solutions clearly to non-technical users.</li></ul><h3>Required Skills &amp; Technologies</h3><ul><li>ServiceNow – Incident and request management</li><li>Active Directory – User and access management</li><li>Office 365 &amp; Microsoft Suite – Application support</li><li>Technical Support &amp; Troubleshooting – Strong diagnostic and problem-solving skills</li><li>Customer Service – Excellent communication and interpersonal skills</li><li>Help Desk / Service Desk Operations</li></ul><h3>Preferred Qualifications</h3><ul><li>Proven experience in a senior technical support or service desk role.</li><li>Ability to work independently and manage multiple priorities.</li><li>Familiarity with ITIL practices and service management frameworks.</li><li>Experience supporting enterprise environments and remote users.</li><li>Strong documentation and knowledge-sharing capabilities.</li></ul>

Service Desk Analyst III

Aloha! One of Hawaii&#39;s local grocery retailers has an exciting opening for a Service Desk Manager! The IT Service Desk Manager is responsible for overseeing daily IT support operations, ensuring timely resolution of technical issues, and leading the Service Desk and Field Services teams in delivering high-quality service. This role includes supervising staff, managing ticketing and call center software, coordinating break/fix field services, and analyzing performance reports to improve operational efficiency. The IT Service Desk Manager will also oversee the IT procurement process, provide support for POS and security systems, and communicate IT incidents and project updates to leadership and end users. Description•	Supervise, train, and mentor IT Service Desk staff to ensure effective and professional service delivery.•	Manage daily operations of the Service Desk and ensure adherence to business requirements.•	Facilitate the ticket escalation process between Level 1 and Level 2 teams.•	Manage and administer ticketing software and call center systems to ensure optimal performance.•	Review and analyze performance reports from ticketing and phone systems to drive service improvements.•	Coordinate and oversee break/fix field service work.•	Assist with basic troubleshooting for IT infrastructure, applications, and POS systems and escalate issues to Level 2 teams as necessary.•	Oversee IT equipment procurement and inventory management.•	Provide technical support for security camera systems and associated infrastructure.•	Communicate IT emergencies, outages, and project-related updates to leadership and employees.•	Manage third party vendors that provide IT software and hardware services for the company•	Identify and implement process improvements to enhance IT support services. •	Manage cellular service providers that are used for corporate cellular phones and hotspot devices. Top Requirements Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.• 5+ years of IT support experience with at least 2 years in a supervisory or managerial capacity.• Experience managing Service Desk operations, including ticketing and call center software platforms.• 1 or more years of low-voltage cabling experience preferred• Equivalent combination of education/experience. Additional Skills &amp; Qualifications•	Attend and participate in weekly team meetings and 1 on 1 sessions with supervisor.•	Manage Windows imaging and deployment process based on specified company configurations.•	Ensure hardware equipment repairs are done by team•	Perform software installations, updates, and troubleshooting.•	Oversee preventive maintenance and scale certification at store locations.•	Provide training and guidance to Service Desk members.•	Documentation creation and upkeep.•	Coordinate service desk staff to prepare, pack, and ship hardware.•	Schedule E-waste pickups.•	Coordinate service desk staff on organizing, and maintaining the service desk work area.•	Other duties as assigned.•	Must have Valid Driver’s License •	TB Clearance Required •	CompTIA A+, CompTIA Network + or similar technical certification preferred. Work-site Environment -On-site Interview Process2 step (in-person or virtual)

Service Desk Manager

<h3>About the Role</h3>TEKsystems is seeking a skilled IT Service Desk Manager for a direct hire opportunity with a respected local organization. This individual will lead the Service Desk and Field Services teams, ensuring high-quality technical support and operational efficiency across the company’s IT infrastructure.<h3> </h3><h3>Key Responsibilities</h3><ul><li>Supervise, train, and mentor IT Service Desk staff</li><li>Manage daily operations and ensure alignment with business needs</li><li>Facilitate ticket escalation between Level 1 and Level 2 teams</li><li>Administer ticketing software and call center systems</li><li>Analyze performance reports to drive service improvements</li><li>Coordinate break/fix field service work</li><li>Troubleshoot basic infrastructure, applications, and POS systems</li><li>Oversee IT equipment procurement and inventory</li><li>Provide support for security camera systems and infrastructure</li><li>Communicate IT incidents and project updates to leadership and staff</li><li>Manage third-party vendors for IT software, hardware, and cellular services</li><li>Lead process improvement initiatives</li><li>Manage Windows imaging and deployment processes</li><li>Ensure hardware repairs and software installations are completed</li><li>Coordinate preventive maintenance and scale certifications</li><li>Maintain documentation and organize service desk workspaces</li><li>Schedule E-waste pickups and hardware shipments</li><li>Attend weekly team meetings and 1-on-1s with supervisor</li><li>Perform other duties as assigned</li></ul><h3>Additional Skills &amp; Qualifications</h3><ul><li>Strong leadership and communication skills</li><li>Experience with ticketing systems and IT support workflows</li><li>Ability to work flexible hours and respond to escalated incidents 24/7</li><li>Comfortable working in office environments and occasional construction sites (PPE required)</li></ul><h3>Employee Value Proposition</h3>This is a chance to join a mission-driven organization that values community impact and operational excellence. You’ll play a key role in shaping the IT support experience and driving continuous improvement across the business. Field Services ScopeThe Field Services team under your leadership will be responsible for supporting up to 80 grocery store locations across the island, providing on-site technical support, hardware maintenance, and ensuring smooth IT operations in a fast-paced retail environment. Business Drivers/Customer ImpactThe IT Service Desk Manager is responsible for overseeing daily IT support operations, ensuring timely resolution of technical issues, and leading the Service Desk and Field Services teams in delivering high-quality service. This role includes supervising staff, managing ticketing and call center software, coordinating break/fix field services, and analyzing performance reports to improve operational efficiency. The IT Service Desk Manager will also oversee the IT procurement process, provide support for POS and security systems, and communicate IT incidents and project updates to leadership and end users.

Our client is looking to add a Service Desk Technicain to their team. This is onsite 5 days a week long term role. 1. STRONG Microsoft Office Product experience (This person will be taking tickets around excel, word, PowerPoint, Outlook etc. regarding troubleshooting/functionality) 2.  IT support experience (preferably over the phone)

Service Desk Technician

DescriptionOur customer would like to bring a an additional Service Desk member on a 6 month Contract 2 Hire opportunity. This person would join a team of 5 people (1 manager, 1 asst. manager, and 3 service desk members) to serve as the first point of contact for end users. Duties include but are not limited to:--Provide professional customer service following ITIL best practices. Provide advanced desktop troubleshooting support for common desktop applications such as those found in Microsoft products: Word, Excel Outlook, Visio, Project, Microsoft TEAMS, One-Note as well Internet browser software. Troubleshooting support for Agency specific software.--Leverage FreshDesk Ticketing system to record support requests, ensure timely closure of work orders, and provide real time alerting and periodic analysis and reporting of request statistics.--Provide comprehensive software and technology training to legislative members and staff.--Evaluate and test for usability new releases of enterprise software.--Works to continually improve business processes and streamline operational efficiency.Skillshelp desk, help desk support, service desk, troubleshooting, customer service, support, windows 10, active directory, windows, phone support, office 365, desktop, technical support, ticketing system, service, password reset, hardware, Microsoft office, outlook, application support, customer support, remote support, helpdesk troubleshooting, Microsoft, o365, a+, imaging, software support, mobile device Additional Skills &amp; QualificationsMust have Associates or Bachelors or pursuing Additional Skills &amp; QualificationsMust have or be pursuing Associates or Bachelors Degree. Important to know: Sheila&#39;s top priority is for this person to have a personality and be extremely professional in-front of government end users. If this person does not have ITIL Foundations and A+ certifications, they will be required to obtain these credentials with in 12 months of being a full-time employee (LSA will fund these)

DescriptionThis company is a pharmaceutical solutions company who&#39;s mission is to help gain access to expensive/hard to get medication and make it accessible and affordable to individuals. They are the middle man between the pharmaceutical companies and individual users of drugs. Service Desk Group:Team is made up of both Tier 1 and Tier 2 Help Desk individuals. This individual team is about 5 Service Desk Techs. This team end users are all internal users to help keep the business running. The environment is 100% Windows 10. The virtual environment is VMware. They also use ServiceNow as their ticketing system, but are open to seeing individuals with other ticketing systems experience. Why is This Role Open?: They have had some turnover with the service desk team as of late. Someone left for another company, someone got promoted to a hire team Day to Day:A Typical day to day for this person, about 80 percent of the workload is request based: Meaning onboarding new hires, putting together hardware kits to take home, granting access. And then the other percent is break fix. O365 (basic troubleshooting of O365 products, Active Directory (adding new users and group policies), Cisco based communications (This is the environment they will be working in but it is not super important to have prior) ServiceNow ticketing system (ticketing system in general, and ServiceNow is a plus). Work load wise (about 20 tickets a day) Tickets will get funneled from the tier 1 team, some walk ins. About 1500 internal users total they will be supporting. We need someone who has about 2-3 years of experience. SkillsHelp desk, Service desk, Troubleshooting, Help desk support, Customer service, Windows 10, WindowsTop Skills DetailsHelp desk,Service desk,TroubleshootingAdditional Skills &amp; QualificationsGood with an Associates Degree within the IT Field and the basic certs or 2-3 years of IT Support experience.Experience LevelIntermediate Level

Service Manager Consultant (Quincy, MA)Hybrid Schedule | High-Touch Client Experience | Strategic Problem SolvingA leading private aviation company is seeking a Service Manager Consultant to join their elite team supporting high-net-worth individuals through a premium jet card program. This role is pivotal in ensuring real-time resolution of client issues and driving operational excellence through a robust Customer Escalation Management (CEM) program. This is not a management position. <ul><li>Permanent Shift: 4 days on, 3 days off (Sunday–Wednesday or Wednesday–Saturday)</li><li>Hours: Early Shift 6:00 AM – 4:00 PM or Later Shift 4:00 PM – 2:00 AM</li><li>Hybrid Work: Onsite days are Tuesday through Thursday</li><li>Pay Rate: $20-22/HR </li><li>Location: Quincy, MA</li></ul>What You’ll Do<ul><li>Serve as the primary point of contact for jet card holders experiencing day-of-flight challenges.</li><li>Act as the escalation lead for Client Management when managerial support is required.</li><li>Lead resolution efforts with strategic and creative problem-solving.</li><li>Collaborate cross-functionally with Sales, Marketing, Account Directors, and Executive Leadership.</li><li>Identify root causes of service issues and implement preventative solutions.</li><li>Maintain proactive communication with clients to ensure satisfaction and trust.</li><li>Participate in client calls to manage concerns and facilitate timely resolutions.</li><li>Translate client feedback into actionable service improvements in partnership with leadership.</li></ul>This is a unique opportunity to join a high-performing team in the private aviation space, where your ability to think fast, communicate clearly, and solveproblems creatively will directly impact client satisfaction and brand reputation.

Service Manager Consultant

Description
					What You’ll Do:
• Respond to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug a substantial variety of systems for complex problems.
• Identify and resolve problems for all types of service calls including emergency calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Complete accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.
• Act as “our customer’s best service provider” at all times thereby ensuring they are the customer’s first choice for service.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Use advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Provide technical support to end users and field labor when applicable. Transfer knowledge and expertise to other Specialists.
• Use technical knowledge, skills and experience, act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provide performance feedback to management.
• Keep up to date and informed on all company products, services and policies.
• Present a professional image at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
• Communicate with and work with the other team members consistently to improve overall operations of the Technology Center, and company.
• Perform other duties and responsibilities as requested or required
					Skills
					Access control, Service, Troubleshooting, network connectivity, intrusion detection system, Low voltage, Alarm installation, Cabling, Install, Alarms
					Top Skills Details
					Access control,Service,Troubleshooting
					Additional Skills &amp; Qualifications
					What You’ll Need:
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Advanced technical skills and experience related to electronic security systems.
• Advanced programming skills in Genetec, Milestone, Lenel, Avigilon or AMAG is a plus.
• Advanced ability to troubleshoot problems and look for solutions in IP cameras, networking principals, door hardware and credentialing technologies.
• Strong verbal, written and interpersonal communication skills.
• Strong organizational skills and the ability to handle multiple service needs simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
• To be a self-starter and work well with minimal supervision.
• Ability to travel locally to jobsites on a regular basis.
					Experience Level
					Expert Level

Service Tech JAX

Description
					Everon is a large security integrator that can help manage your organizations risks with custom integrated solutions to help cover all your locations- inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.

This tech will work alone on service tickets for fire systems, access control and cameras in commercial and enterprise settings. They will be assigned a schedule for the week and go to those service calls.
Service commercial fire
Provides reliable, high quality customer support.
Performs customer instruction on system operation and functionality.
Performs system testing and signal verification.
Maintains the necessary truck stock/inventory (equipment and tools).
Performs new system installations, upgrades, and additions.
Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
Monitors and ensures the progress and completion of assigned tasks.
Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
Must have a strong work ethic.
Must be detail-oriented.
Must complete other projects, as assigned.
Qualifications - External
Minimum Qualifications (Education, Skills &amp; Experience):
Minimum of High School Diploma/Vocational Training.
Must have one or more years of experience.
Must have a working knowledge of commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
Must have a working knowledge of local/national codes.
Must be able to read drawings and pull wires accordingly.
Must have a valid driver’s license and be able to clear a pre-employment drug screening.
					Skills
					Access control, Cctv, Service, Security, Troubleshooting, Fire alarms, Install, Installation, Alarms, Support, Cabling, Fire sprinkler
					Top Skills Details
					Access control,Cctv,Service,Security,Troubleshooting,Fire alarms
					Additional Skills &amp; Qualifications
					Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.

Requires 25% to 50% proficiency in ADT Commercial&#39;s Tier 1 product offerings.
					Experience Level
					Expert Level

Service Technician- Tampa

Description
					Security 101 is looking for a Service Technician that has experience servicing, troubleshooting, programming, and testing enterprise security systems. Need to have system knowledge access control, IP cameras, intrusion, and visitor management. Troubleshoot and program networked IP video and Access control. Servicing commercial alarm systems and IoT systems. The Service Techs will need to be able to work onsite or remote access depending on the repair or task at hand. They need to be comfortable being customer facing and have knowledge of dealing with people.

Current certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus:

Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.
Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.
Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.
Intrusion: Vista, DSC, Bosch &amp; DMP.
Security 101 will invest in training for the right candidate.

Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.
Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.
Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.
Intrusion: Vista, DSC, Bosch &amp; DMP.
Security 101 will invest in training for the right candidate.
					Skills
					Access control, Cctv, Security, Troubleshooting, Support, Service, Install, Installation, Cabling, Customer service
					Top Skills Details
					Access control,Cctv,Security,Troubleshooting,Support,Service
					Additional Skills &amp; Qualifications
					Current certification in one of the following is a plus: Current certification or proficiency in one of the following is a plus:

Access Control: Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath.
Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.
Locking hardware, ASSA ABLOY, Von Duprin &amp; Adams Rite.
Intrusion: Vista, DSC, Bosch &amp; DMP.
Security 101 will invest in training for the right candidate.
					Experience Level
					Expert Level

Service Technician-Tampa

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves, thought leaders focused on creating possible. We are seeking team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? Let’s partner. Together, we can accomplish amazing things. OVERVIEWThe ServiceNow Practice Architect contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. The Practice Architect is billable to a project and must have experience in a utilization capacity and adept in a wide range of technologies, services and consulting approaches used within their specific domain. As a second level Practice Architect, a PA II is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution based managed services. This role supports consulting revenues ranging between $5M and $10M annually. EMPLOYEE VALUE PROPOSITION (EVP)As an organization, TEKsystem Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada, India and the Philippines. Our capabilities include Applications, Infrastructure, Communications, and Education services. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. • Fast paced, growing organization with dynamic work environment• Leadership/growth opportunity• Good management team who helps their team members grow.• We have 4 centers of excellence or practice areas that ensure project success through adherence to methodology and leveraging best practices.• Deliver cost effective solutions (20% to 50% less than all onsite resources) by leveraging on-site, near-shore (Montreal Solution Center) and off-shore (India / Philippines Solution Center) resources and expertise for your project.• Work on complicated/exciting/visible projects across multiple product lines/services - Application Development/Maintenance, Quality Assurance COE, Infrastructure Services, and Education Services. Because we own them, you will see projects through completion vs. only a phase at a time• Long term engagements, Full-time, privately owned and operated (stability), employee driven• Size offers ability for “voice to be heard” vs. lost in the shuffle of an IBM/large consulting firm• ServiceNow Elite Partner• Microsoft Gold Partner (1%)• Forbes Top 100 companies to work for• Work/life balance flexibility: limited travel, go home when work is done, no one working 60-70 hours per week like at other companies.• 200+ concurrent engagements with facilities in the U.S, Canada, Europe, and Asia. ESSENTIAL FUNCTIONS• Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams• Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget• Work with team leads on resource planning to staff approved projects with resources from the team.• Provide input to technical resources sourcing strategies.• Build resource plans that ensure development teams are staffed with skill sets required to deliver new services. • Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required.• Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities.• Effectively lead teams providing appropriate direction and developmental feedback.• Provide appropriate cost and resource estimates for all applicable phases of planned projects.• Provide input to practice methodologies, standards and leading practices.• Drive the practice methodologies, standards and leading practices downwards through the organization.• Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned.• Provide sales support in solution phases of sales engagement life cycle.• Provides project level of effort and cost estimation ADDITIONAL RESPONSIBILITIES• Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.• Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis.Supervision Responsibilities:• Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams• Exercise influence at many levels of the organization up to the Director Level.• Ensures that both tactical and strategic Team Lead goals are met.• Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.• Develops and trains Staff.• Lend expertise to internal IT teams and task forces as well as other IT projects/programs. EDUCATION AND EXPERIENCE• ServiceNow Certified System Administrator required• ServiceNow Certified Implementation Specialist required• Certified Master Architect or Certified Technical Architect preferred • ITIL foundations certification preferred• BA or BS degree in a related field, MS preferred.• Minimum 5 years ServiceNow configuration and development experience• Practical, hands-on experience with various versions of the ServiceNow platform is a must• Strong Implementation experience on all core modules of the IT Service management product• Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, HRSD, SPM and IRM.• Experience with NOW Assist AI development and configuration.• Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered• CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus.• ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI• Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API&#39;s, Web Services• Proposal and/or Statement of Work development experience.• Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions.• Proven ITSM product/solution development management experience.• Work experience in professional services and consulting SKILLS AND ABILITIES• Proven Product Development ideally in key verticals.• Understanding of resource management, communication management, cost management, risk management, quality management and integration management.• Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure.• Maintains awareness of new and emerging technologies• Strong knowledge and experience in disciplines, tools, and process resident within the specific practice.• Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously.• Possesses leadership qualities required to lead and manage high performing application engineering teams.• Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services.• Excellent management, interpersonal, communication, and organizational skills.• Sound judgment and tact.• Ability to work and team effectively with clients and other management personnel.• Excellent written and verbal communicator.• Collaborative.

ServiceNow Architect

Description
					As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

Let’s partner. Together, we can accomplish amazing things.

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:


The senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes).

Essential Duties
•	Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
•	Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with 
 stakeholders.
•	Participate in technical review sessions
•	Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
•	Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
•	Manage complexity resulting from large projects and/or multiple stakeholders
•	Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
•	Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
•	Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
•	Manage time to balance individual work with the success of the team and the client on multiple projects.
•	Coach and mentor team members as needed.

Required Qualifications
1.	7+ years of experience working as a business analyst
2.	5+ years of professional services experience
3.	3+ years of ServiceNow experience including but not limited to the following:
a.	Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
b.	Building reports and dashboards for internal team use as well as end users
c.	Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
d.	Hands on experience with modifying form and list views in ServiceNow
e.	Experience setting up and managing a Visual Task Board (VTB)
4.	Ability to understand business processes and translate into technical specifications
5.	Working understanding of SDLC and Agile development best practices
6.	Excellent oral and written communication skills (English language)
7.	Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
8.	Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
9.	Customer-focused approach with outstanding interpersonal skills
10.	Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams
 
Preferred Qualifications
1.	Degree or equivalent in Business, Information Systems, or Computer Science
2.	ServiceNow Certified Systems Administrator (CSA)
3.	ITIL v3 or v4 foundations certification
4.	ScrumMaster certification (CSM) and/or Leading SAFe certification
5.	Understanding of Managed Service providers and how they work with various customers
6.	PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification
					Skills
					Servicenow, Business analysis, Agile, Itsm, Requirements gathering, Project management, Implementation, stakeholder management skills, gap analysis, itil service management, incident management, itom, strategy, product backlog, sdlc methodologies, storyboard, Product Owner Experience, crmtd
					Top Skills Details
					Servicenow,Business analysis,Agile,Itsm,Requirements gathering,Project management,Implementation,stakeholder management skills,gap analysis,itil service management,incident management,itom,strategy,product backlog,sdlc methodologies,storyboard
					Additional Skills &amp; Qualifications
					.
					Experience Level
					Expert Level

ServiceNow Business Analyst

The Project Manager will be responsible for overseeing planning and integration within the entirely of ServiceNow. Candidates should have experience supporting ServiceNow projects, understands the platform including modules (DR, CMDB, HR, Order Management). With two companies merging there will be consolidation of several SN instances which requires candidates to understand it’s foundational structure and can bring some lessons learned to help drive this project forward. This project will entail eBonding to enable automated data exchange between systems. Candidates must be comfortable support earlier calls as many team members reside in the UK. Day to day responsibilities include but are not limited to:•	Coordinate and manage IT acquisition and divestiture initiatives related to integration and/or separation of IT infrastructure. •	Lead project meetings for technical IT teams in projects and tasks for IT initiatives. •	Coordinate meetings, meeting minutes, project task lists and tracking through project milestones and task completion.•	Align with IT business units and associated individuals from other companies as appropriate to plan and schedule IT tasks associated to successful acquisition and divestiture projects.•	Provide project management support during weekday and weekend implementation tasks, and hyper care support process for IT implementation tasks.•	Be able to produce and maintain status reports, meeting minutes, dashboards, milestones, and other documents as part of project delivery.•	Maintain and drive closure of open risks, issues, and action item (registers)•	Provides primary communication point for all IT components and be point of escalation with other project managers and sponsors.•	Escalate plan slippage and/or resource constraints to the leadership•	Manage multiple cross-functional projects/programs simultaneously, some on a global scale.•	Interact with engineers, technicians, project managers and senior management daily Top Skills DetailsServiceNow, Project Management, Infrastructure, ITSM, Mergers and Acquisitions, Stakeholder management Additional Skills &amp; Qualifications•	Bachelor’s degree in information technology, Computer Science, Business, or related field (Master’s preferred).•	15+ years of experience in IT project management, with at least 7 years in a senior or lead role.•	Proven experience managing large-scale IT projects, including mergers, acquisitions, or enterprise system integrations.•	Strong knowledge of project management methodologies (Agile, Scrum, Waterfall, Hybrid).•	PMP, PRINCE2, or Agile certification preferred.•	Excellent leadership, communication, and stakeholder management skills.•	Proficiency with project management tools (e.g., MS Project, Jira, Smartsheet, Asana).

ServiceNow Project Manager

DescriptionTemporary retail position supporting the Spring Sales Show. The work includes handling samples for apparel showroom set up: unpacking, sorting, hanging, labeling, steaming, and moving boxes. We need people that are organized, committed to doing a good job at a fast pace and are self-motivated. Additional Skills &amp; QualificationsThis is an entry-level position, open to a variety of experience/skillsets but must have the following:1. Attention to detail2. Initiative to complete tasks3. Reliability/Responsible Work Environment:Monday through Friday 9am-5pmParking is in a secured garage and will be validated for full day each day worked. Dress code:- No sweat pants- Must wear closed toe shoes Dates of need:October 15–17: 4 peopleOctober 20–22: 4 people #westpriority25

Showroom Assistant (No Experience Required - 2 Week Contract)

*W2 ONLY - UNABLE TO UTILIZE C2C RESOURCES* Description What were looking for You are well versed in telecommunications have knowledge of the site acquisition process enjoy problem solving and are data-driven. You are a team player and can work collaboratively across internal teams including Construction and RF. You are excellent with tapping into a variety of resources and tools to solve problems. Organization prioritization and reporting are your strong suit. You are inquisitive take initiative offer recommendations for leadership consideration and understand site-specific issues on an as-needed basis while understanding any larger impacting factors- meaning you have the ability to see the bigger picture. Where you&#39;ll be working In this hybrid role you&#39;ll have a defined work location that includes work from home and assigned office days set by your manager. Must Have Skills - Bachelors degree or at least three years of work experience. - Four or more years of relevant work experience. - Excel and Google Suite Sheets Slides. - Organization. Even better if you have: - Experience in using FUZE including SPM Real Estate Module PO Module Unefi and Qlik. - Well-versed in Excel and creating visual charts/diagrams. - Excellent problem-solving skills. - Proven track record of meeting tight deadlines. - Demonstrated ability to take initiative and manage multiple competing priorities. - Site Acquisition experience.Skillssite development, site acquisition, construction management, wireless, telecom, real estate, permitting, cell site, coax, construction, acquisitions, project management, site construction, project coordination, fiber optic, osp, telecommunication Role: In this role as a Project Manager you will be responsible for managing and overseeing the Macro New Build Program from project initiation through Real Estate Complete REC in the Northern CA/NV market. You will coordinate internal team members and external vendors to ensure milestone delivery. You will measure project/vendor performance using tools dashboards and trackers. You will be asked to track and report forecasts regularly to ensure the completion of short and long-term goals while identifying risks to management. You will attend and host meetings amongst various cross functional teams to ensure each are driving to their respective deliverables. You will be responsible for presenting program progress including progress of high priority projects to leadership in a clear and effective fashion. The successful candidate will be able to keep up with a fast paced environment build and foster relationships with internal teams and peers compile and interpret data to support leadership and organization decision making providing guidance and support to market teams providing KPIs for dashboarding and ensuring regular cadence of updates and accuracy take initiative in presenting areas for process improvement to management and support the implementation of process improvements. Description of work to be performed: - Vendor and Data Management o Analyze real estate milestone durations and drive improvement where they be me needed. o Create and publish monthly vendor scorecards. o Interpret monthly scorecards to drive progress make recommendations to your supervisor based on scorecards o Assist with vendor assignments and reviewing external vendor loads regularly - Preparing Presentations and Conducting Read-Outs to management on status of o Plan of Record POR o Super Bowl o State ROOT - Communicate progress with leaders internal team and external vendors through dashboards and reports. - Interface with RF and Construction groups. - Attend regular calls with utility providers PGE SCE - Hosting regular stakeholder meetings to help drive KPI goals track progress and remove obstacles o Leading monthly calls for the Real Estate team to review lease rent commencements to ensure compliance. o Leading weekly Utility/power call - Support with gathering and compiling finance data for management review - Complete CPUC submissions - Maintain Power Contract inbox - Reviewing and approving Real Estate Complete REC Memos for release Specified productivity speed/number of tasks/amount of material: Targeted Years of Experience: 5-7 years Time frame for completion: 130 week contract

Site Acquisition Manager

Duration: 3 month w2 contract to hireLocation: 4 days onsite &amp; 1 day remote- Charlotte, NC or Atlanta, GA Top Skills&#39; Details1. 7+ years of experience within SRE. The hiring manager is more focused on SRE Practice (being able to bring the knowledge of production to me SLO&#39;s), less focused on the DevOps (more of a nice to have)2. Solid scripting knowledge and experience within any of the following - Python, Go, Bash, Javascript, and Shell (does not need to be proficient in all of these, just very knowledgeable in at least one of them)3. Main Tech Stack: Dynatrace, Datadog, ELK. Ansible experience is a nice to have as they are starting to utilize that4. SRE certifications are a requirement as well as a bachelor&#39;s degree (see education requirement in job description) *** Fintech experience is a very nice to have *** DescriptionThis customer is currently in their journey of establishing a SRE practice/platform. The goal is to build a solid observability of the platform and evaluate the tool stack they will look to implement. They have a code team in place now and are looking to augment that team with a staff engineer. What they need is someone with industry knowledge in SRE - Working with vendors, hands on technical experience, technical guidance to more junior members of team and help Lead migrations from one tool to another. Key Functions/Duties of Position: •	Define, and track reliability and observability OKRs. This includes defining and tracking Service Level Objectives (SLOs) and Service Level Indicators (SLIs).•	Implement robust monitoring and alerting systems to proactively monitor health, identify potential issues, analyze system performance, and facilitate quick response to incidents.•	Implement AIOps functionality to enable auto-response, self-healing, and anomaly trend analysis.•	Drive the development and implementation of automation solutions to remove “toil”, streamline processes, reduce manual interventions, and enhance the overall efficiency of the product engineering and SRE teams.•	Identifying and addressing performance bottlenecks in applications and infrastructure to improve efficiency and user experience.•	Work closely with incident management to quickly address and resolve system outages or performance issues to minimize downtime and impact on users.•	Collaborate actively with development and operations teams to implement observability and resiliency requirements in order to ensure smooth deployment and operation of software systems.•	Lead the coordination with product, development, infrastructure, and architecture teams to conduct capacity planning, ensuring that systems can handle current and future demand; anticipate growth and scalability requirements.•	Improve reliability by identifying and addressing gaps in our architecture, services, and tooling.•	Modernize disaster recovery program for both on premise and Cloud-based Berkley solutions.•	Provide technical leadership and mentorship to other engineers, fostering a culture of learning and continuous improvement. Education Requirement•	Bachelor&#39;s degree in computer science, Information Technology, or a related field (or a combination of education and equivalent experience). Qualifications:•	7+ years of IT experience working with infrastructure support and development•	7+ years of experience of Site Reliability Engineering and DevOps.•	Proficient in scripting languages like Python, Go, Bash, and/or Javascript, and experience with Shell Scripting.•	Strong expertise of observability, monitoring, alerting, and logging tools (Dynatrace, Datadog, ELK Stack)•	Practical expertise in creating and implementing logging and monitoring architectures through hands-on experience.•	Expertise in designing and implementing on-premises, cloud, and hybrid resiliency solutions (HA, AA, AP), disaster recovery, and business continuity planning.•	Deep understanding of cloud computing principles, including IaaS, PaaS, and SaaS models.•	Experience with Kubernetes and other auto-scaling tools and technologies. Including proficiency with tools such as Helm and Prometheus for deployment and monitoring.•	Proficient in leveraging GitOps with containerization technologies and CI/CD pipelines.•	Develop and implement automated system reliability and performance solutions including infrastructure automation and configuration management tools (GitHub Actions, Terraform, Ansible, Chef, Puppet).•	Solid understanding of security best practices in on-premises, cloud, and hybrid environments along with Network technologies.•	Understanding of industry standard security frameworks and ability to interpret them for Berkley environments.•	Ability to drive critical issues and system design discussions and moderate between multiple technology teams.•	Demonstrated leadership experience, including mentoring junior engineers and leading technical projects.•	Excellent problem-solving skills and the ability to troubleshoot complex issues in a distributed hybrid environment.•	Strong communication skills to collaborate effectively with cross-functional teams and convey technical concepts to non-technical stakeholders. Behavioral Core Competencies:•	Strategic•	Influential•	Organizational Navigation •	Balanced Approach•	Commandership Skills•	Composure Experience LevelExpert Level

Site Reliability Engineer, SRE

Position SummaryWe are seeking an experienced Telecommunications Superintendent to lead and manage on-site field operations for large-scale telecommunications installation projects. This role is responsible for supervising internal crews and subcontractors, ensuring adherence to safety and quality standards, and serving as the primary on-site liaison for clients, general contractors, and inspectors. Key Responsibilities Supervise day-to-day field operations for telecommunications projects, including structured cabling, fiber optics, and voice/data installations.Oversee job site logistics including material deliveries, equipment usage, and labor allocation.Ensure all work complies with project specifications, industry standards (BICSI, NEC, TIA/EIA), and OSHA safety regulations.Lead a team of 40–50 internal technicians on enterprise-level projects.Conduct site inspections and enforce quality control across all infrastructure installations.Serve as the primary on-site point of contact for clients, general contractors, and inspectors.Collaborate with project managers to track progress, update schedules, and forecast labor and material needs.Maintain accurate documentation including daily logs, timesheets, and job progress reports.Troubleshoot and resolve technical and personnel issues in the field. Required Qualifications Minimum 5 years of experience in telecommunications or structured cabling, with at least 2 years in a supervisory or superintendent role.2+ years of experience supervising field operations for telecommunications projects.2+ years of experience managing job site logistics (materials, equipment, labor).2+ years of experience setting up and installing splice trays and terminating fiber.Experience working with fiber bundles of 144+ pairs.2+ years of experience testing fiber using OTDR.2+ years of experience working with a fiber matrix.Ability to read and interpret construction blueprints and riser diagrams.Strong leadership and organizational skills.Proficient with cable testing equipment (e.g., Fluke, OTDR).Valid driver’s license with a clean driving record. Preferred Qualifications Associate degree or technical certification in telecommunications or related field.BICSI Installer 2, Technician, or RCDD Certification.OSHA 30 Certification.CPR/First Aid Certification.PMP certification or construction management coursework.

Site Superintendent

Top Skills&#39; DetailsCustomer strongly desires manufacturing execution system experience. Manufacturing experience would be acceptable.C#, Javascript (webpages are done in javascript). Oracle/SQL Server Any PLC experience would be a big plus. Manufacturing Execution Systems Enxperience• Intermediate/Advanced proficiency in performing coding utilizing C#, ASP.net, HTML5, and WinForms• Intermediate/Advanced proficiency in writing PL/SQL statements for Oracle and SQL DB• Intermediate/Advanced proficiency in coding/debugging GMES Applications• Intermediate/Advanced Analytical skills and problem-solving skills

Software Developer

Top Skills&#39; DetailsCustomer strongly desires manufacturing execution system experience. Manufacturing experience would be acceptable.C#, Javascript (webpages are done in javascript). Oracle/SQL Server Any PLC experience would be a big plus. Manufacturing Execution Systems Enxperience• Intermediate/Advanced proficiency in performing coding utilizing C#, ASP.net, HTML5, and WinForms• Intermediate/Advanced proficiency in writing PL/SQL statements for Oracle and SQL DB• Intermediate/Advanced proficiency in coding/debugging GMES Applications• Intermediate/Advanced Analytical skills and problem-solving skills

Company Domain: Social Network and ElectronicsPosition: Software Engineer/DC Networking Location: 100% remote; PST hoursDuration: 6 months; potential to extend Top Skills:<ul><li>C/C++ and Python</li><li>Networking experience</li><li>Experience submitting patches upstream to the kernel</li></ul> Job Description:The DC Networking team is responsible for developing, deploying, and operating the client&#39;s global data center networks. Our work covers the entire network lifecycle, including hardware development, capacity planning, distributed and centralized control systems, modeling/provisioning/automation, monitoring/troubleshooting/analytics, and simulation/design/failure analysis. We are actively seeking Software Engineers to help build and scale our rapidly evolving network infrastructure. We are looking for Software Engineers with a passion for networking and aptitude for building scalable distributed systems. Software Engineer - Datacenter networking Responsibilities<ul><li>Design and implement drivers (and/or Firmware) for (network) ethernet adapter functions, Transport stack for RDMA, control functions with the host/accelerators.</li><li>Design and implement Platform services such as programming, monitoring, and controlling system components (Optics, PHY, FPGAs, sensors, fan control, power etc).</li><li>Develop and enhance HPC collective communication and parallel computing libraries such as NCCL, RCCL, OneCCL, and MPI Debug complex, system-level, multi-component issues that typically span across multiple layers from Kernel, and user-mode applications.</li></ul>Minimum Qualifications<ul><li>Bachelor&#39;s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.</li><li>7+ years of experience in C/C++ and Python</li><li>7+ years experience in Systems programming, TCP/IP, HTTP/HTTPS, SPDY, DNS, and load balancers</li><li>Experience with network devices (routers, switches, load balancers) and an understanding of network routing protocols</li><li>Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment</li></ul>Preferred Qualifications<ul><li>Experience with Linux Kernel, especially drivers and network stack</li><li>Working knowledge of transport stack particularly RDMA (RoCEv2)</li><li>Experience with Qemu, FPGA Emulation environment is a plus</li><li>Experience with parallel computing platforms such as CUDA, RoCM and OpenCL Platform services (program, control, and monitor Optics, PHY, FPGAs, sensors, fan control, power etc), BSP/Board Support Package, Operating Systems, Kernel, Bootloader, Power Management, RTOS, Linux</li></ul>

Software Engineer

Description*CAN SIT IN TUSCON, AZ or NICEVILLE, FL* Working as a member of a small team, the software developer will work with their customer counterparts to develop, clarify and document the performance requirements of the system or project. The SW person will leverage previously developed capabilities – operating systems, telemetry/analysis systems, test equipment – to provide quality, cost-effective systems solutions to our customers.The SW person will continue with the system/project through the development cycle, transforming requirements into spread bench systems, engineering prototypes, flight test items and ultimately continue with the support of fielded systems. Additionally, the SW person will participate in the modification or upgrade of systems to provide additional capabilities and enable new applications.Education:-	BS in CS or related disciplineSkills:-	C# (C/C++ also beneficial) Object oriented programming/design-	MVC web application development with ASP.NET-	Networking Software (TCP, UDP, ICMP, multicast, etc.)-	HTML-	JavaScript-	Ability to work hand-in-hand with customers in real-time

Description*CAN SIT IN TUSCON, AZ or NICEVILLE, FL* Working as a member of a small team, the software developer will work with their customer counterparts to develop, clarify and document the performance requirements of the system or project. The SW person will leverage previously developed capabilities – operating systems, telemetry/analysis systems, test equipment – to provide quality, cost-effective systems solutions to our customers.The SW person will continue with the system/project through the development cycle, transforming requirements into spread bench systems, engineering prototypes, flight test items and ultimately continue with the support of fielded systems. Additionally, the SW person will participate in the modification or upgrade of systems to provide additional capabilities and enable new applications.Education:-	BS in CS or related disciplineSkills:-	C# (C/C++ also beneficial) Object oriented programming/design-	MVC web application development with ASP.NET-	Networking Software (TCP, UDP, ICMP, multicast, etc.)-	HTML-	JavaScript-	Ability to work hand-in-hand with customers in real-time

<h2>&#128313; Full Stack Developer – Angular / .NET / AWS</h2>Location: Hybrid <h3>&#128313; About the Role</h3>We’re looking for a Full Stack Developer who thrives in building scalable web applications and enjoys working across the stack—from sleek front-end interfaces to robust back-end services. If you&#39;re passionate about Angular, .NET, SQL Server, and cloud technologies like AWS, this is a great opportunity to join a forward-thinking team driving digital transformation. <h3>&#128313; What You’ll Do</h3><ul><li>Build and maintain full-stack web applications using Angular (v8+), C#, .NET, and SQL Server.</li><li>Design and integrate RESTful APIs, collaborating closely with backend and integration teams.</li><li>Configure complete web solutions across front-end, back-end, and database layers.</li><li>Support the migration of legacy systems to AWS cloud infrastructure.</li><li>Work cross-functionally with UX, Product, DevOps, and QA teams to deliver high-quality solutions.</li><li>Contribute to architectural decisions and ensure performance, scalability, and security best practices.</li></ul> <h3>&#128313; What You Bring</h3><ul><li>8+ years of full-stack development experience.</li><li>Strong hands-on experience with Angular (v8 or higher).</li><li>Proficiency in C# and .NET development.</li><li>Advanced SQL Server skills: queries, stored procedures, indexing, performance tuning.</li><li>Experience developing and integrating RESTful APIs.</li><li>Hands-on experience with AWS and cloud migration projects.</li><li>Solid understanding of modern web architecture and security principles.</li></ul> <h3>&#128313; Bonus Skills</h3><ul><li>Experience with Docker and containerization.</li><li>Familiarity with CI/CD pipelines.</li><li>Exposure to DevOps and infrastructure-as-code tools (e.g., CloudFormation, Terraform).</li></ul> <h3>&#128313; Education</h3>Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). <h3>&#128313; Why Join Us?</h3>Be part of a collaborative and innovative team that values customer focus, continuous improvement, and supportive leadership. This role plays a key part in scaling our technology capabilities and driving strategic cloud initiatives.

DescriptionRobotics Software Engineer Redmond WA - Full Time Robotics Systems Responsibilities Collaborate with research scientists and engineers to design and implement hardware-software system integration enabling state-of-the-art control algorithms and models on real robot hardware and simulation environments Design and conduct thorough evaluations of real-world robotic/mechatronics systems identifying limitations and proposing improvements to enhance their performance and robustness Effectively communicate complex features and systems in detail to diverse stakeholders Perform experiments of real and simulation robotic/automation systems and debug the supporting parts manufacture working with internal and external partners to support part fabrication and complex custom sub assembly Assembly of robot: hands-on partnership in the lab integrating research with construction of sub-assemblies into full system-level robot prototypes Failure analysis: build subsystem test fixtures design tests create test plans perform tests measure and analyze data and refine design assumptions Develop communication firmware software Research and develop characterization/training sensors and calibration Minimum Qualifications Bachelor&#39;s degree in Computer Science Computer Engineering relevant technical field or equivalent practical experience Experience in Robotics Mechatronics Electro-Mechanical Design Sensor Communications or a similar fields Experience with hardware-software integration for real-time systems Proficiency in ROS 1 2 Robot Operating System framework Proficiency in C and/or Python programming PyTorch JAX etc. Preferred Qualifications Experience with SOLIDWORKS Siemens NX or similar CAD tools Experience with manufacturing processes and materials Experience in Machine Learning tools Experience with simulation tools conducting Finite element analysis: Structural Modal Experience with automation equipment design and custom machine builds Pursuant to the California Fair Chance Act Los Angeles County Fair Chance Ordinance for Employers Los Angeles Fair Chance Initiative for Hiring Ordinance and San Francisco Fair Chance Ordinance qualified applicants will be considered for assignment with records. History may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness meet client expectations standards and accompanying requirements and safeguard business operations and company reputation.Experience LevelEntry Level

Software Engineer II

As a Software Engineer II, you will be responsible for designing, developing, and maintaining software solutions. You will collaborate with cross-functional teams in an agile setting to deliver high-quality products that meet customer needs and business objectives. You will be seasoned in software development, capable of contributing to complex projects, and adept at front-end and back-end technologies. At TFL, you&#39;ll engage in a spectrum of tasks from enhancing user interfaces to optimizing our comprehensive back-end systems, playing a crucial role in advancing our ticketing solutions. For the software engineering professional who is enthusiastic about innovation in the ticketing industry and eager to escalate their career trajectory, you should consider this position. Be part of a team that&#39;s reshaping the event experience for fans nationwide. We&#39;re eager for you to be part of the TFL transformation! Responsibilities &amp; Job Duties (include, but are not limited to):•	Lead and collaborate with cross-functional teams to architect robust solutions that align with user needs and business objectives•	Design, develop, and optimize high-quality software applications, adhering to coding standards and best practices•	Enhance user interface aesthetics and functionality for our digital platforms, ensuring optimal user engagement•	Drive the evolution of our back-end systems and APIs, which are foundational to our sophisticated ticketing infrastructure•	Actively contribute to code reviews to maintain high standards of code quality, efficiency, and maintainability•	Develop quality products by participating in test planning and test automation discussions•	Participate in agile development processes, including work item refinement, sprint planning, daily stand-ups, and retrospectives•	Stay abreast of technological advancements to infuse cutting-edge solutions into our products and services Required Qualifications:•	Bachelor’s degree or equivalent in Computer Science, Software Engineering, or a related discipline, complemented by industry experience•	3-6 years of demonstrated software engineering work experience•	Proficient in advanced software development concepts, algorithms, and data structures•	Mastery of object-oriented programming languages such as C#•	Expertise in front-end technologies like HTML, CSS, and modern JavaScript frameworks (e.g., React, Angular, Vue) is expected•	In-depth knowledge of server-side technologies and database management systems (e.g., SQL, NoSQL, Olympus, Mongo DB)•	Experience with Cloud Computing Services (e.g., Microsoft Azure, AWS)•	Demonstrated problem-solving prowess and a track record of swiftly mastering new technologies•	Excellent communication skills, with a proclivity for teamwork and collaborative environments•	Prior experience with version control systems (e.g., Git) is essential•	A passion for solving problems and eagerness to contribute meaningfully to the company&#39;s objectives Preferred Qualifications:•	Experience in C#/.NET•	Experience in front-end technology stacks (Javascript, React, SCSS with experience in Tailwind, Webpack, et al)•	Experience with Microsoft Azure Cloud Computing Platform•	Experience with Microsoft SQL Server•	Experience in deployment automation and IaC (infrastructure as code)•	Familiarity with the event ticketing industrySkillsC#, Azure, React, JavaScript, Terraform, DockerTop Skills DetailsC#,Azure,React,JavaScriptAdditional Skills &amp; QualificationsNeeds individuals that are adaptable/willing to pivot on project work based on changes with business needs, from time to time.Strong initiativeExperience LevelIntermediate Level

DescriptionSoftware DeveloperLocation: Tucson, AZ or Niceville, FLJoin a small, agile team supporting defense-related systems development. You&#39;ll collaborate directly with customers to define requirements and deliver cost-effective software solutions using existing platforms and tools. Responsibilities span the full development lifecycle—from concept to deployment and ongoing support.<h3>Key Responsibilities</h3><ul><li>Develop and document system requirements</li><li>Build and integrate software for test benches, prototypes, and fielded systems</li><li>Support system upgrades and new capabilities</li><li>Collaborate closely with customers and team members</li></ul><h3>Required Qualifications</h3><ul><li>Education: BS in Computer Science or related field</li><li>Experience: 5+ years in software development, including web applications for thin-client servers</li></ul><h3>Technical Skills</h3><ul><li>C# (C/C++ a plus)</li><li>ASP.NET MVC</li><li>Object-Oriented Design</li><li>Networking protocols (TCP, UDP, ICMP, multicast)</li><li>HTML, JavaScript</li><li>Real-time operating systems (preferred)</li><li>Experience with weapon systems (preferred)</li></ul><h3>Soft Skills</h3><ul><li>Strong team collaboration</li><li>Ability to mentor junior developers</li><li>Comfortable working directly with customers</li></ul><h3>Additional Info</h3><ul><li>Active DoD Secret Clearance preferred</li><li>Experience in multi-project environments and small teams</li></ul>

Software Engineer Manager

Top Skills&#39; DetailsMulti-language development – Primarily C++, C#, Python, JavaTechnical leadership – managing and mentoring software teamsReal-time systems expertise – Linux, RTOS, VxWorks Description&#128204; Position OverviewWe are seeking a hands-on Software Engineering Manager to lead a high-performing team of 6–8 engineers in Niceville, FL. This hybrid role blends technical leadership with individual contribution, supporting multiple programs across their product lines, including weapons, munitions, and navigation systems. &#128295; ResponsibilitiesLead and mentor a team of software engineers working on real-time systemsContribute directly to development efforts in C++, C#, Python, and JavaOversee multiple programs simultaneously—no siloed projectsDrive rapid prototyping and fast-paced development cyclesCollaborate across engineering disciplines to ensure product integrationUtilize Microsoft Azure DevOps for CI/CD and project trackingDelegate effectively while staying hands-on with technical challengesSupport growth initiatives, especially in the expanding munitions sector &#129504; Requirements15–18 years of experience in software engineering, with leadership rolesStrong in real-time systems, Linux, RTOS, and VxWorksExperience in defense-related software: weapons, munitions, navigationComfortable working in a fast-paced, lean environmentMust be able to work full-time onsite (core hours: M–F, 8am–3pm)SkillsSoftware Engineer, DOD, Secret Clearance, Web-based application, MVC, Asp.net, weapon system, thin client, python, C++Top Skills DetailsSoftware Engineer, DOD, Secret Clearance, Web-based application,MVC,Asp.netAdditional Skills &amp; Qualificationso  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: §  Medical, dental &amp; vision §  Critical Illness, Accident, and Hospital §  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available §  Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) §  Short and long-term disability §  Health Spending Account (HSA) §  Transportation benefits §  Employee Assistance Program §  Time Off/Leave (PTO, Vacation or Sick Leave) Experience LevelExpert Level

Description*CAN SIT IN TUSCON, AZ or NICEVILLE, FL* Working as a member of a small team, the software developer will work with their customer counterparts to develop, clarify and document the performance requirements of the system or project. The developer will leverage previously developed capabilities – operating systems, telemetry/analysis systems, test equipment – to provide quality, cost-effective systems solutions to our customers.The developer will continue with the system/project through the development cycle, transforming requirements into spread bench systems, engineering prototypes, flight test items and ultimately continue with the support of fielded systems. Additionally, the engineer will participate in the modification or upgrade of systems to provide additional capabilities and enable new applications.Education:-	BS in CS or related disciplineSkills:-	C# (C/C++ also beneficial) Object oriented programming/design-	MVC web application development with ASP.NET-	Networking Software (TCP, UDP, ICMP, multicast, etc.)-	HTML-	JavaScript-	Ability to work hand-in-hand with customers in real-time Experience:-	Minimum 5 years of experience-	Web Application development for thin-client servers The ideal candidate will have experience with:C# Real-time operating systemsDesign, development, integration and testing of complex weapon systemsMultiple-project environmentWorking in a small team environment; including providing leadership and guidance to the other members of the team.SkillsSoftware Engineer, C#, DOD, Secret Clearance, Web-based application, MVC, Asp.net, weapon system, thin clientTop Skills DetailsSoftware Engineer, C#, DOD, Secret Clearance, Web-based application,MVC,Asp.netAdditional Skills &amp; QualificationsThis person must have the ability to work well within a team and must be willing and able to support and lead less tenured software developers.

Due to the nature of the role, we are only able to leverage W2 candidate; C2C and vendor candidates will not be considered.DescriptionThe individual in this role is responsible for defining the engineering approach within an end to end technology stack. This role will align to a technical domain but acts as contributor to multiple cross functional teams. This role will be engaged in development and production environments to identify and improve performance/capacity issues within and across technology stacks on an end to end basis. Key responsibilities of this role include creating and ensuring system design technology solutions comply with enterprise system design and engineering standards.SkillsCloud, Azure, Linux, Python, Aws, Windows, Devops, Automation, Terraform, Kubernetes, DesignTop Skills DetailsCloud,Azure,Linux,Python,Aws,Windows,Devops,Automation,Terraform,Kubernetes,DesignAdditional Skills &amp; QualificationsExperience using a cloud based infrastructure system (AWS/Azure, etc)Experience with basic Windows and Linux administrationExperience with designing infrastructure solutions based on business requirementsFirewall configuration, MW toolset configuration (Websphere, IIS, etc), System architecture and designExperience LevelIntermediate Level

Solution Engineer

At TEKsystems, we are seeking a skilled and visionary Solution Engineer to lead the design, development, and delivery of enterprise-scale technology solutions. This role is ideal for architects and hands-on engineers who thrive in complex environments and are passionate about building scalable, integrated systems that drive business success. If you are interested, please apply and one of our recruiters will give you a call! <h3>Responsibilities:</h3><ul><li>Lead technical strategy and architecture for cross-functional, high-impact projects.</li><li>Make informed decisions on technology choices, balancing innovation with business needs.</li><li>Break down complex problems into scalable, maintainable solutions.</li><li>Collaborate with data architects to identify optimal data sources and integration strategies.</li><li>Evaluate vendor platforms and services, and manage their implementation.</li><li>Lead the design and development of application components and frameworks.</li><li>Create technical specifications and reusable assets using domain-specific design patterns.</li><li>Act as a subject matter expert, supporting development teams and resolving complex issues.</li><li>Define and enforce solution quality standards and development guidelines.</li><li>Lead code reviews, software inspections, and quality assurance processes.</li><li>Contribute to enterprise architecture standards and best practices.</li><li>Mentor other engineers.</li><li>Provide technical leadership to promote best practices and continuous learning.</li><li>Support career development and technical growth of team members.</li><li>Participate in agile planning and roadmap development.</li><li>Review and contribute to business requirements and solution planning.</li></ul><h3>Requirements:</h3><ul><li>Bachelor’s degree in a related technical or business field.</li><li>7+ years of experience in systems analysis, software architecture, or application development.</li><li>Strong understanding of software architecture standards and distributed systems.</li><li>Advanced programming skills and object-oriented design expertise.</li><li>Deep hands-on expertise in one or more areas:</li><li>Full-stack development such as Cloud-native microservices</li><li>Experience in healthcare domains such as health plan management, clinical integration, or interoperability.</li><li>Strong technical judgment and business acumen.</li><li>Excellent communication and collaboration skills.</li><li>Proven ability to lead and influence across teams and stakeholders.</li><li>Passion for continuous improvement and innovation.</li></ul>

DescriptionTEKsystems Global Services has partnered with a top theme park in Orlando to expand their Solution Architect team. This team is driving major initiatives such as, new theme parks in the United States and Europe, hotel integration, mobile development, and more. We currently have multiple long term contractors on the team, and we’re looking for a highly skilled Solution Architect to join this exciting journey.Skills<ul><li>Solution Design:<ul><li>Architect, design, and oversee implementation of end-to-end integrated solutions.</li><li>Act as subject matter expert for development teams during implementation.</li><li>Document and maintain the organization’s solution architecture and technology portfolio; recommend improvements or alternatives.</li><li>Review new and existing solution designs for compliance with standards and architectural plans.</li><li>Collaborate with Project Managers, vendors, and IT stakeholders to estimate and plan implementation efforts.</li><li>Model business and system processes using use case scenarios, sequence diagrams, workflow diagrams, Swagger, and data models.</li></ul></li><li>Strategy &amp; Planning:<ul><li>Serve as a visionary and strategist for your solution domain.</li><li>Assist in designing and implementing long-term strategic goals and short-term tactical plans.</li><li>Ensure alignment with Data Architecture and Enterprise Architecture standards.</li></ul></li></ul>Technical Requirements<ul><li>Proven experience in end-to-end solution architecture across Node.js, .NET, and various backend platforms.</li><li>Strong understanding of solution artifacts: component diagrams, sequence diagrams, use case diagrams.</li><li>Expertise in API/Swagger documentation and UML modeling (PlantUML preferred).</li><li>Ability to run POCs during detailed solution phases.</li><li>Experience integrating with third-party SDKs/APIs and documenting integration aspects.</li><li>Familiarity with CouchDB, Kafka, or similar messaging systems.</li><li>Must have extensive experience creating Swagger diagrams from scratch.</li><li>Ability to solution entire projects, not just modules (start-to-finish ownership).</li></ul>Additional Skills &amp; Qualifications<ul><li>Strong collaboration skills with both technical and non-technical stakeholders.</li><li>Ability to proactively identify and resolve concerns during solutioning.</li></ul>Experience Level10+ years

Solutions Architect

<h3>THIS IS A TRAVELING TECHNICIAN POSITION!</h3><h3>What You’ll Do:</h3><ul><li>Install antennas, cables, and DAS equipment (RFS, JMA Wireless, etc.)</li><li>Run coaxial and fiber optic cables through ceilings and walls</li><li>Mount and connect equipment on racks or hardware</li><li>Test signal strength and walk around to check coverage</li><li>Troubleshoot and fix issues like weak signals or bad connections</li><li>Follow safety rules when working at heights or with electrical gear</li><li>Work with engineers and project managers to get the job done right</li><li>Provide support and maintenance after installation</li></ul><h3>What We’re Looking For:</h3><ul><li>Experience installing DAS or similar telecom systems</li><li>Comfortable working on rooftops, ceilings, and with tools</li><li>Basic knowledge of wiring, cabling, and signal testing</li><li>Good problem-solving skills and attention to detail</li><li>Safety-conscious and able to follow protocols</li><li>Team player with good communication skills</li></ul>Bonus if you have:<ul><li>Experience with RFS or JMA Wireless equipment</li><li>OSHA or other safety certifications</li><li>Experience in low-voltage electrical or RF systems</li></ul>

South Hill, VA- Traveling Lead DAS Tech

*This is a traveling position*Description1. Installation of DAS Equipment:o Installation of DAS Components: Install and configure RFS and JMA Wireless DAS components such as antennas, cables, remote units (RUs), base station controllers (BSC), and other related hardware.o Cable Routing: Run and secure coaxial, fiber optic, and other cables through ceilings, walls, and conduits to connect DAS components.o Antenna Installation: Install antennas at required locations (e.g., rooftops, inside ceilings) ensuring proper alignment and performance.o Equipment Mounting: Mount and secure various DAS equipment on racks or other hardware.2. System Integration:o System Wiring and Connections: Ensure all components (e.g., base stations, repeaters, antennas, remote units) are properly wired and connected to the network.o Power Supply Installation: Install power systems and backup power solutions (e.g., batteries, generators) for DAS components.o Grounding and Safety: Implement grounding and safety measures for all installed equipment as per industry standards.3. Testing and Commissioning:o Initial Testing: Test the system after installation to ensure that all components are functioning as expected, including signal strength, connectivity, and performance.o Walk Testing: Perform walk tests within the coverage area to verify signal coverage and performance. Identify any gaps or issues and troubleshoot.o Documentation of Results: Record results from installation, testing, and commissioning activities. Document any deviations from the planned design and report them to the project manager or design team.4. Troubleshooting and Problem Solving:o Address Installation Issues: Identify and resolve any installation issues, such as poor cable connections, equipment malfunctions, or interference.o On-Site Repairs: Troubleshoot and repair faulty equipment during installation or post-installation to ensure minimal downtime.o Collaboration with RF Engineers: Work closely with RF engineers to address issues related to RF performance or signal coverage.5. Safety Compliance and Standards Adherence:o Adherence to Safety Protocols: Ensure all installations comply with safety standards and local regulations. Follow all safety protocols related to working at heights, electrical systems, and working with RF equipment.o Proper Equipment Handling: Handle all DAS components, tools, and equipment according to manufacturer guidelines to prevent damage and ensure safe operation.6. Ongoing Maintenance and Support:o Routine Inspections: Conduct regular inspections and maintenance of installed systems to ensure long-term performance.o Service and Repairs: Address any service requests or maintenance needs, including equipment upgrades or replacement.o Customer Support: Provide technical support to clients as needed, offering assistance with troubleshooting or minor repairs.7. Collaboration and Communication:o Team Collaboration: Work closely with the project manager, engineers, and other installers to ensure project timelines are met and installations are completed to specification.o Client Communication: Interact with clients on-site to ensure satisfaction and provide updates as necessary.o Reporting: Provide detailed reports on installation status, issues encountered, and troubleshooting steps. Top Skills DetailsCoaxial cable, DAS, Structured cablingAdditional Skills &amp; QualificationsWalk job sites in uneven terrain Work in extreme climates Work at heights and from ladders Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more Bend or twist the body into unusual positions while working Push or pull heavy objects into position Work in noisy environments• Previous experience in telecommunications, electrical engineering, or other related fields• Familiarity with telecommunications equipment• Strong analytical and critical thinking skills• Strong attention to detail• Excellent written and verbal communication skills• Able to read blueprints• Must have clean record, tools and reliable transportationExperience LevelExpert Level

MUST HAVE A SECURITY CLEARANCE. DO NOT APPLY IF YOU DO NOT HAVE A CLEARANCE. DescriptionTo lead the design, implementation, and optimization of Splunk ITSI solutions that provide real-time visibility into IT service health, performance, and infrastructure behavior. This role is critical for enabling proactive incident management, reducing alert fatigue, and enhancing operational efficiency across IT and business services.SkillsSplunk, Data, Sql, Scripting, Linux, servicenow, Siem, Administration, Project management, AnsibleTop Skills DetailsSplunk,Data,Sql,Scripting,Linux,servicenowAdditional Skills &amp; QualificationsVisualization &amp; Reporting: Build custom dashboards, drilldowns, and service health scores.Create deep dives and episode reviews for incident analysis.Collaboration &amp; Enablement: Work closely with IT Ops, DevOps, SREs, and business stakeholders.Provide training, documentation, and support to internal teams.Performance &amp; Reliability: Participate in incident response, root cause analysis, and proactive performance monitoring.Optimize system performance and ensure high availability of observability solutions.Experience LevelExpert Level

Splunk Architect

DescriptionABOUT THE MISSION:Combat support agency enabling the United States (U.S.) Government and its international partners to counter and deter Weapons of Mass Destruction (WMD). The DTRA mission is to safeguard the United States and its allies from global weapons of mass destruction and improvised threats by integrating, synchronizing and providing expertise, technologies and capabilities. The Team provides enabling and secure technologies, applications, and services anywhere, to our workforce, mission partners, and external customers to effectively deliver relevant data, information, and situational awareness to successfully perform the Countering Weapons of Mass Destruction and Emerging Threats mission. IT-MT enables innovation through an agile approach by providing reliable, resilient, secure, and adaptable mission information technology through implementation of technology solutions that directly support the Agency&#39;s mission and enhances communications and information sharing with our partners across the Countering Weapons of Mass Destruction and emerging threats mission space. ABOUT THE ROLE:Seeking a Sr. SQL Database Administrator (DBA) in Fort Belvoir, VA to partner on a large enterprise IT contract for the DOD. The DBA performs day-to-day technical database administration tasks. This includes database design, database structure identification, database schema definition, database access privilege management, database query optimization, documentation, database instance upgrades, long-range requirements, operational guidelines, and database protection. The candidate should have primary experience with SQL Server and preferably Postgres or Oracle implementations, data back-up, data recovery, and updated and fix security patches. Duties also includes reviewing data within the database, ensuring user data integrity, maintaining database support tools, database tables and dictionaries, recovery and back-up procedures, and making recommendations regarding enhancements and/or improvements. Clearance:An active TS/SCI is required in order to be considered for this for position. Primary Responsibilities:This role performs high level database administration tasks and reviews the technical work of others.Conducts database design, database structure identification, database schema definition, database access privilege management, database query optimization, documentation, database instance upgrades, long-range requirements, operational guidelines, and database protection.Reviews data within the database, ensuring user database integrity, maintaining database support tools, database tables and dictionaries, recovery and back-up procedures, and making recommendations regarding enhancements and/or improvements.Monitors and manages backend data synchronization applications and external data source retrieval, applications.Examines customer problems, develop and present solutions, and then implements appropriate corrective action to initiate a repair or return.Collaborates on and implements technical solutions with high level management and clients.Provides remote and desk side support.Supports the development and adherence to procedures and policies.Supports customer requirements in a 24/7/365 environment.Updates technical solutions, operations, and maintenance documentation for 24/7/365 personnel. SkillsDatabase administrator, Sql database, Database management, mysql, Oracle, Oracle databaseTop Skills DetailsDatabase administrator,Sql database,Database management,mysql,Oracle,Oracle databaseAdditional Skills &amp; QualificationsIAT Level II - CASP+ CE, IAT Level II - CCNA-Security, IAT Level II - CCNP Security, IAT Level II - CCSP, IAT Level II - CISA, IAT Level II - CISSP (or Associate), IAT Level II - CND, IAT Level II - CySA+, IAT Level II - GCED, IAT Level II - GCIH, IAT Level II - GICSP, IAT Level II - GSEC, IAT Level II - Security+ CE, IAT Level II - SSCPExperience LevelExpert Level

Sql Database Administrator

DescriptionThis Sr BSA will be supporting a team dedicated to our clients enrollment support services as part of a major implementation project. As they integrate their Medicaid and commercial lines of business, this person will be responsible for member fulfillment activities throughout the implementation (specifically member ID cards and member materials as it pertains to government programs). This position requires superb critical thinking skills, attention to detail, communication, and ability to coordinate and interface with cross-functional teams. The Sr. BSA will perform activities that provide business solutions to complex organizational initiatives and should demonstrate an extensive expertise in the claims platform and all interfacing applications, both customized and packaged. This individual should possess a high degree of expertise in the business requirements that support reimbursement policies and methodologies of the organization, as well as perform complex data analysis and draw business conclusions for decision-making. The analyst should consider interdepartmental impact when recommending and implementing solutions. Responsibilities include but are not limited to gathering business requirements, root cause analysis, interpretation of requirements, data manipulation and reporting, ad- hoc reporting and documentation. In addition, the Sr. Business Systems Analyst will be responsible for managing configuration projects, coaching junior analysts and for preparing metric performance reports for the department. He or she will work with peers in the department to establish realistic project scope, project plans and timelines.Skillssql, agile, jira, QNXT, Reporting, Requirements gathering, Business analysis, Data analysis, Claims, Member Enrollment, ID Cards, Member MaterialsTop Skills Detailssql,agile,jira,QNXT,Reporting,Requirements gathering,Business analysis,Data analysis,Claims,Member EnrollmentAdditional Skills &amp; Qualifications-Must be USC or GC Holder-Potential to convert to FTE-Must be located in one of the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming.Experience LevelExpert Level

Sr Business Systems Analyst - Member Fulfillment

Currently seeking a Sr. Customer Care Specialist to join the team in Portland, OR! Job Description:The Sr. Customer Care Specialist handles service, sales, and warranty contacts. Contacts are potential across three channels - phone, chat, and email. This role is expected to be able to navigate all platforms and brands to meet business needs. Proactively provides feedback regarding customer-facing issues and suggests improvements for current practices. <ul><li>Effectively uses appropriate tools and decision-making abilities to support consumers through a variety of channels, platforms, and brands, focusing on customer satisfaction as well as Columbia Sportswear Company&#39;s net revenue. Demonstrates strong ownership, and rarely requires escalation support.</li><li>Effectively handles first and second-level escalations. Provides support to team members.</li><li>Proactively provides timely feedback to leadership and training regarding customer and employee-facing issues and suggests improvements for current practices.</li><li>Proactively takes accountability for partnering with leadership to improve knowledge and skills to further career development. Supports and answers questions from team members as appropriate. Seeks ways to contribute to department projects and initiatives.</li><li>Performs other duties as assigned.</li></ul>Skills &amp; Qualifications<ul><li> 5 years of related experience.</li><li>Retail industry and strong customer service experience.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Knowledgeable in effective telephone and chat customer service techniques and strategies.</li><li>Able to read, write, and speak English with strong verbal and written skills.</li><li>Must be proficient in keyboard use and word processing.</li><li>Able to troubleshoot, solve problems, make logical decisions, and manage.</li><li>Must be able to maintain a calm demeanor while dealing with difficult or unhappy customers.</li></ul>Hours of operation: all days of the week, 5am-8pm PST.

Sr Customer Care Specialist

Description
					The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a “hands-on” technical role that requires good people skills along with workstation support knowledge
Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software &amp; hardware installs, configuration of Windows PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks.
Responsibilities

- Analyze and resolve hardware/software problems onsite or remote operational mode

- Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows

- Removal and installation of hardware components and peripherals

- Installation of additional software and manually and via deployment console

- User requests for technical advice and support

- Installation and customization of client equipment

- Provide concierge support to VIP/Executive personnel as needed

- Classification of technical queries and forwarded to relevant departments

- Documentation of customer inquiries

- PC Refresh Life Cycle Process and deployment

- Use client security tools (antivirus, encryption)

- Use remote support tools, and ticketing tools

- Customizing user profiles

- Hardware installation and hardware expansion

- Instruction and advice to the user

- Backup and restore of user data

- Coordination with IT coordinators and users
					Skills
					Desktop, Support, Troubleshooting, Windows, Deployment, Customer service, Installation, Technical support
					Top Skills Details
					Desktop,Support,Troubleshooting,Windows,Deployment,Customer service,Installation,Technical support
					Additional Skills &amp; Qualifications
					MUST HAVE STRONG CUSTOMER SERVICE
					Experience Level
					Intermediate Level

Sr Field Technician

Description
					TEKsystems&#39; customer is releasing a new product in repsonse to the dynamic economic climate.
- Their end user is the largest importer/exporter in the US. TEKsystems&#39; client created and maintains the software their clients use to move goods in/out of the country. This includes shipment logistics, regulations, tarriffs/taxes/fees, rebates, ability to submit tickets for problems with shipments.
- Their product FTZ- allows their clients to store their goods abroad in a nuetral trade zone abroad until they are ready to move the goods to their final destination.
- This person will be responsible for full stack development for this application.

Responsibilities:
- Maintain high level of proficiency in company-directed advanced methods and technologies for assigned applications in order to complete own technical assignments and to provide guidance to others within organization.
- Maintain advanced systems analysis and design skills in order to create sound, flexible system solutions to business problems.
- Effectively and efficiently communicate systems solutions to business problems to team members, business unit representatives, management, and other impacted project teams.
- Utilize proven project management methods to plan, track, and status projects. Proactively manage expectations of all customers and management by identifying, communicating, and mitigating risks.
- Participate in the evaluation of new technologies, tools and methods and assist in their initial deployment into the organization.
- Maintain a high level of personal productivity and quality and help others within the team organization and company to make improvements.
- Positively respond to change and influence others to do the same.
- Operate with a strong sense of urgency, emphasizing action; Rapidly resolve issues with own and with team’s work, plan, and direction.
- Foster cooperation and build consensus; Gain agreement and resolve issues and conflicts.

Skills, knowledge and experience needed:
1) 10+ years US industry experience - .NET Core
2) 10+ years US industry experience - C#
3) 7+ years US industry experience - Angular- currently using V 18, flexible on version type
5) 10+ years- Must be able to build APIs from scratch
6) 10+ years- Must be able to build microservices from scratch
6) MUST be able to work independently, take direction well, strong communication- PREFERS THEM TO COME FROM A SMALL TEAM ENVIRONMENT- 3-10 people
					Skills
					Angular, Full stack, C#, Sql, .net, Microservices, Api
					Top Skills Details
					Angular,Full stack,C#,Sql,.net,Microservices,Api
					Additional Skills &amp; Qualifications
					**When submitting candidates, for each top skill- please include total years of industry experience, list the companies they&#39;ve used this experience, and 1-2 technical examples that demonstrates their experience. 
With each submittal, we need a completed IKM- ANGULAR/.NET CORE with a score of 75+.****
1) 10+ years US industry experience - .NET Core
2) 10+ years US industry experience - C#
3) 7+ years US industry experience - Angular- currently using V 18, flexible on version type
5) 10+ years- Must be able to build APIs from scratch
6) 10+ years- Must be able to build microservices from scratch
6) MUST be able to work independently, take direction well, strong communication- PREFERS THEM TO COME FROM A SMALL TEAM ENVIRONMENT- 3-10 people
					Experience Level
					Expert Level

Sr Fullstack Developer

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