<h4>About the Role</h4>We are seeking motivated and compassionate individuals to join our team as Estate Collections Specialists. In this role, you’ll make outbound calls to manage and collect on deceased debt accounts, helping families navigate estate-related financial matters with professionalism and empathy.<h4>Key Responsibilities</h4><ul><li>Make outbound calls to collect on deceased debt accounts in accordance with policies and training.</li><li>Meet daily productivity and collection goals.</li><li>Maintain and manage a queue of accounts with regular follow-up and documentation.</li><li>Conduct fact-finding conversations to locate estate information and identify potential payment sources.</li><li>Establish payment arrangements with urgency and clear deadlines.</li><li>Perform skip-tracing using tools and techniques provided during training.</li><li>Assist with special projects as needed.</li></ul><h4>Qualifications</h4><ul><li>High School Diploma or GED.</li><li>1+ year of customer service experience.</li></ul><h4>Why Join Us?</h4><ul><li>&#128176; High Earning Potential: First-year earnings typically range from $40K–$60K (hourly + commission). Top performers can double that in year two!</li><li>&#127973; Comprehensive Benefits: Medical, dental, vision, short/long-term disability, 401(k), PTO (16 days/year), and holiday pay.</li><li>&#128200; Career Growth: Performance-based evaluations and advancement opportunities.</li><li>&#129496; Laid-Back Culture: Casual dress code, calm work environment, and early outs on Fridays.</li><li>&#127751; Beautiful Office Views: Enjoy skyline views of downtown Minneapolis and the Carlson Towers.</li></ul>Ready to make a difference and grow your career? Apply today and join a team that values professionalism, empathy, and results.

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Collections Representative

TEKsystems is actively hiring for entry level collections specialists in both St. Louis Park and Coon Rapids! **DIRECT PLACEMENT OPPORTUNITY** Job Description<ul><li>Follow established policies, procedures, and training guidelines while making outbound calls to collect on deceased debt</li><li>Meet daily collection goals and productivity standards</li><li>Maintain queue of accounts with regular review, phone calls and miscellaneous follow-up work</li><li>Conduct fact-finding conversations with individuals to locate estate information and identify potential money sources</li><li>Establish payment arrangements with a sense of urgency and firm deadlines</li><li>Skip-trace accounts according to established practices provided in training</li><li>Assist in special projects as requested</li></ul>Skillscustomer service, outbound calling, call center, telemarketing, customer service oriented, outbound calls Additional Skills &amp; Qualifications<ul><li>HS Diploma or GED</li><li>1+ years of customer service experience</li></ul>

&#128227; We’re Hiring: Collections Specialist – Hybrid | $21.54/hr | Broomfield, CO 80021Join a growing team that’s making a real impact! We’re looking for a Collections Specialist to support our Member Solutions department during a high-demand period. <h3>&#128269; What You’ll Do</h3><ul><li>Handle inbound/outbound calls for delinquent accounts (overdrafts, credit cards, loans, etc.)</li><li>Assist members with payment plans and recovery solutions</li><li>Communicate via phone and email to resolve overdrafts</li></ul><h3>✅ What You Bring</h3>Must Have:<ul><li>High School Diploma or GED</li><li>1+ year of collections experience (preferably in a financial institution)</li><li>Strong communication, problem-solving, and attention to detail</li></ul><h3>&#128188; Why You’ll Love It</h3><ul><li>Schedule: Mon–Fri, 8 AM–5 PM + 1 Saturday/quarter (8 AM–1 PM)</li><li>Hybrid: 3 days in-office, 2 remote (after 45–90 days onsite)</li><li>Tech: Laptop provided; home setup must include monitor, headset, and stable internet (50Mbps down / 10Mbps up)</li></ul>&#128338; 6-month project | &#128640; Immediate openings | &#128172; Interviews starting now!&#128205; Location: Broomfield, CO 80021&#128176; Pay: $21.54/hour&#128197; Apply Today – Help Us Support Our Members!

Collections Specialist (Hybrid After Training)

Fire Alarm Inspector DescriptionIn this role, you will be responsible for testing and inspecting fire alarm systems in specified buildings. Identify and report problems or discrepancies. Ensures customer satisfaction for all inspections. As a Fire/Intrusion/Security Inspector, you will be part of a dynamic team that allows you to growConducts fire alarm testing and inspection. Documents all results in detailed building reports and/or discrepancy reports. Ensure that the system is operating properly. Reports problems or discrepancies resulting from the inspection.Monitor fire alarm panels.Completes reports and paperwork associated with the inspection.Interacts with building owners or building engineers before, during, and after completion of the testing process. Shares reports with other departments to resolve issues or discrepancies.May train or assist less experienced/newer colleagues on the job. SkillsFire alarm, alarm inspection, fire alarm service, commercial fire alarm, low voltage alarms, CCTV, Security, Access control, Intrusion alarms, IP cameras Additional Skills &amp; QualificationsMust have an active OK alarm license in commercial Fire Alarms, Access Control, or CCTV Pay Rate-$23hr-$28hr+Full time position, comes with Company vehicle, cell phone, and laptop, benefits

Commercial Alarm Inspector

Commercial Fire Alarm Inspector

DescriptionThe standard function of the position is to install commercial alarm, fire, CCTV, and Card Access systems. Works with minimal supervision and may provide training and assistance to less senior installers and trainees. Duties And Responsibilities Installs commercial alarm, fire, CCTV, and Card Access systems.Must have an ability to proctor, coach, and teach others.Provides reliable, high quality customer support.Performs customer instruction on system operation and functionality.Performs system testing and signal verification.Maintains the necessary truck stock/inventory (equipment and tools).Performs new system installations, upgrades, and additions.Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.Monitors and ensures the progress and completion of assigned tasks.Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.Must have a strong work ethic.Must be detail-oriented.Must complete other projects, as assigned.SkillsInstall, Alarms, access control, cctv, Fire Alarm, Installation, Security, ServiceTop Skills DetailsInstall,Alarms,access control,cctvAdditional Skills &amp; QualificationsMinimum of High School Diploma / Vocational Training.Must have a mastery knowledge of trouble shooting commercial intrusion systems; fire is a plus but not must-haveMust have a working knowledge to full understanding of local / national codes.Must have a mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.Must have a valid driver’s license and be able to clear a drug screening.Experience LevelIntermediate Level

Commercial Installation Technician

DescriptionThe technician will be handling service tickets for Small Business and Commercial Businesses. The technical will be able to look at the jobs through the mobile app to see when and where the technician will need to be and what the job entails. The technician will reach out to the customer when they are enroute to every job. All the inventory will be sent to the technician&#39;s house and need to make sure they are great with inventory management.Ability to troubleshoot technical problems.Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repairMaintain safety practices to prevent against injury and damage to property.Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction. Top Skills DetailsInstallation, Alarm systems, Access control, CCTV Additional Skills &amp; QualificationsValid Driver&#39;s licenseThis tech needs to be great at communication!For traveling cost the technician will receive $200/week that will cover gas and drive time.

Commercial Installation Technician Lvl-2

<h3>Top Skills Required</h3><ol><li>Loan IQ and AFS (Automated Financial Systems)</li></ol><ul><li>User-level experience with both platforms.</li><li>Especially relevant due to the ongoing transition from AFS to Loan IQ.</li></ul><ol><li>Transaction Understanding &amp; Manual Payment Processing</li></ol><ul><li>Ability to apply math skills to determine allocation between principal and interest.</li></ul><ol><li>Finance/Banking Operations Experience</li></ol><ul><li>Experience in commercial or wholesale lending operations is essential.</li></ul> <h3>Nice to Have Skills</h3><ul><li>RDO (Reporting Systems for Web)<ul><li>Experience with reporting tools used in financial environments.</li></ul></li><li>GSS (Global Shared Services) Experience<ul><li>Familiarity with shared service models or systems.</li></ul></li></ul> <h3>Project Summary</h3><ul><li>Team: Payments team within Commercial/Wholesale Lending.</li><li>Function:<ul><li>Research and manually post transactions when automated systems fail.</li><li>Provide operational support during the transition from AFS to Loan IQ.</li></ul></li><li>Need: Temporary contractor support to ensure continuity during system migration and training.</li></ul>

Commercial Loan Servicing Representative 2 - Contingent

DescriptionTEKsystems is seeking a Network Professional to support naval networks in New Orleans, LA. This position’s primary role will be servicing a large scale Enterprise network. You will be part of a Team of Network Technicians and Engineers servicing the Navy sites. This network includes Cisco, Aruba, Brocade, Juniper, Riverbed and McAfee network devices to include Routers, Switches, Access Points, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) and WAN Accelerators. Responsibilities:<ul><li>Install and maintain network devices at the site </li><li>Work with the NOC technicians and managers to troubleshoot outages and resolve network related issues.</li><li>Create ticket for maintenances using HPE Service Manager. </li><li>Candidates will be expected to understand, implement, and follow processes in accordance with current policies and procedures. </li><li>Perform escalation and additional tasks as directed. </li><li>Take Direction from the Regional Leader and Site Leaders</li></ul>Job Requirements: <ul><li>Active Secret Clearance</li><li>CompTIA Security+ce</li><li>CCNA must be acquired in 6 month period, but preferred to have when starting</li><li>2- 4 plus years’ experience in the Information Technology Field with basic Networking knowledge. </li><li>Fundamental understanding of the OSI Model.</li><li>Candidate needs a basic understanding of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment. </li><li>Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus.</li><li>Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators</li></ul>· This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)· Because an active or interim DoD clearance is required, U.S. Citizenship is required

Communication Network Engineer Mid

Job Title: Car Carrier Operations Analyst Location: Glen Allen, VAStart Date: Immediate, pending successful completion of required screening Schedule: Monday to Friday, 9:00 AM – 6:00 PM Flexibility to shift to 8:00 AM – 5:00 PM as needed Position Overview: We are seeking a detail-oriented and adaptable Car Carrier Operations Analyst to support our logistics and cost management functions. This role is critical in ensuring operational efficiency across assigned trade lanes and maintaining compliance with internal procedures and vendor agreements. Key Responsibilities:<ul><li>Create, monitor, and adjust Voyage Instructions</li><li>Perform cost analysis to determine the most cost-effective schedules</li><li>Issue Sailing Information for assigned trade lanes</li><li>Prepare cost savings and expense reports (e.g., labor, terminal costs)</li><li>Manage invoice approvals for USEC and Gulf Ports</li><li>Monitor vendor discounts and cost savings</li><li>Ensure local Agents comply with operating procedures</li><li>Issue and manage supporting documents for Agent cost report submissions</li><li>Maintain and update cost calculators and distance tables</li><li>Track ILA holiday schedules and labor ordering timelines</li><li>Maintain contact lists for terminals, stevedores, and agencies</li><li>Serve as liaison for vessel incidents between trade management and other parties</li><li>Oversee US Port cost management</li><li>Communicate upcoming events to stevedores, terminals, and vessels</li><li>Collaborate with other offices, vendors, and vessel captains</li><li>Perform other job-related duties as assigned</li></ul>Required Skills and Qualifications:<ul><li>Strong attention to detail to ensure accuracy in documentation and communication</li><li>Proven ability to work effectively in a team environment</li><li>Adaptability to a fast-paced and evolving work setting</li><li>Clear and professional communication skills with internal and external stakeholders</li><li>Proficiency in MS Excel, Word, SharePoint, and general computer applications</li><li>Excellent organizational skills and ability to manage multiple projects simultaneously</li></ul>Interview Process: Interviews are preferably conducted in person. However, virtual interviews may be arranged if scheduling conflicts arise. Candidates may also be required to participate in a second-round interview.

Communication's Specialist

DescriptionThis role will report to the Communications Manager and drive progress by tracking and executing on program and change related communications. A successful candidate has experience as a strong doer, someone who can immediately contribute to the tactical execution of comms plans and tactics. Experience in higher education or public sector communications (or demonstrated ability to learn a new industry quickly) is preferred.In this role, the Communications Specialist will support a variety of communications needs, including managing progress against the communications plan and developing content for internal and external communications. This position will have a unique opportunity to support planning and execution of writing for web, in-person, email, and intranet, as well as project office development and administration. The individual will gain experience in a variety of strategic communications and change management projects.In addition, the role will include event planning and some project coordination duties as assigned.The Project Team operates as a hybrid team. There is flexibility for what hybrid looks like, however there will be on-site participation based on the job requirements. Ideally this would be a local candidate in the Twin Cities area who can commute into the office 1 day/week or a remote candidate who is willing to travel to MN at least 4 times per year SkillsWriting skills, Digital marketing, Communications management Additional Skills &amp; QualificationsPreferred Qualifications:• Experience in planning and organizing internal events that support department-wide communications and knowledge sharing. • Interest and experience in change management and continuous improvement.• Experience in developing compelling and effective short-form content.• Ability to thrive and meet deadlines in a hybrid work environment.• Experience using creativity and problem-solving in communications development.• Experience in developing content strategy and website usability concepts. • Experience in simplifying technical content without sacrificing accuracy.• Experience with digital accessibility, including writing and making content accessible electronically.• Experience with best practices in communications measurement to inform recommendations to colleagues.• Familiar with mass email systems, such as Salesforce Marketing Cloud.• Proficient in design and photo editing software, such as Canva, Adobe Creative Suite (PhotoShop, InDesign, Illustrator, etc.), and Acrobat Pro, as well as content management systems.

Communications Specialist

DescriptionLooing for compliance tester within auto, credit cards, commercial and deposit consumer lending divisions. They have a QC independent testing function where they look at previous data of month or data from before that to perform compliance testing. Testing to make sure they&#39;re in compliance for consumer laws rules and regs. They are rolling out a brand new testing program to oversee reg requirements from consumer compliance. Skills &amp; Qualifications<ul><li>Experience Testing compliance law, rule and regulation testing - will need to see the regulations displayed on the resume</li><li>Must have understanding around US consumer compliance regs and testing</li><li>3 - 5+ years of regulatory compliance testing experience within credit card, auto, deposits or commercial lending </li><li>Banking exp required </li><li>Experience with regulations such as FCRA, UDAAP, Truth in Lending Act (TILA), HMDA, TILA, ECOA, etc.</li></ul>

Compliance Analyst

DescriptionThis is for the consumer compliance and controls team. They run the gambit in terms of products such as Secured - mortgage, auto, credit cards. They have a QC independent testing function where they look at previous data of month or data from before that to perform compliance and controls testing. Testing to make sure they&#39;re in compliance for consumer laws rules and regs. Can range from wealth, to credit card, etc. anything in the US. They are rolling out a brand new testing program to oversee reg requirements from consumer compliance. Skillsregulatory compliance, mortgage, credit card Additional Skills &amp; QualificationsExperience Testing compliance law, rule and regulation testing - will need to see the regulations displayed on the resumeMust have Understanding around US consumer compliance regs and testing, dabbled in them , testing oversight (compliance, audit, etc.) in consumer compliance- 3 - 5 years of regulatory compliance testing experience- Banking exp required (recent - not like a mix of financial services and other industries)- Experience with regulations such as FCRA, UDAAP, Truth in Lending Act (TILA), HMDA, TILA, ECOA, etc.-Must be proficient in excel

Compliance Tester

<h3>Job Title: Compliance Testing Specialist – Consumer Lending</h3><h3>About the Role</h3>We are seeking experienced Compliance Testing Specialists to join a Consumer Compliance team. This team is responsible for independent quality control (QC) testing across a wide range of consumer financial products, including:<ul><li>Credit Cards &amp; Unsecured Lending</li><li>Commercial &amp; Small Business Loans</li><li>Deposit Products</li></ul>The ideal candidate will have a strong history in regulatory compliance, particularly with U.S. consumer protection laws such as TILA, ECOA, UDAAP, FCRA, etc... Experience in compliance testing is preferred, but we will also consider candidates with relevant experience as credit analysts or underwriters who have worked closely with regulatory requirements ensuring compliance. <h3>Key Responsibilities</h3><ul><li>Conduct independent compliance testing and controls assessments across consumer financial products.</li><li>Evaluate adherence to federal consumer protection laws and internal policies.</li><li>Analyze historical data (monthly or older) to identify compliance gaps or risks.</li><li>Document findings and collaborate with business units to address issues.</li><li>Support the rollout of a new enterprise-wide compliance testing program.</li><li>Work with Excel-based tools initially, with future transition to Power Apps and automated testing platforms.</li></ul><h3>Qualifications</h3><ul><li>3+ years of experience in regulatory compliance testing, audit, or oversight.</li><li>Strong working knowledge of U.S. consumer compliance regulations, including:<ul><li>Truth in Lending Act (TILA)</li><li>Equal Credit Opportunity Act (ECOA)</li><li>Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)</li><li>Fair Credit Reporting Act (FCRA)</li><li>Reg CC</li></ul></li><li>Experience with credit card, unsecured lending, commercial/small business loans, or deposit products.</li><li>History in compliance, credit analysis, or underwriting with regulatory exposure.</li><li>Proficiency in Microsoft Office products like Excel, Word, PowerPoint</li><li>Strong analytical, documentation, and communication skills.</li></ul><h3>Preferred Experience</h3><ul><li>Prior experience in a compliance testing or quality control function.</li><li>Familiarity with enterprise compliance frameworks and audit processes.</li><li>Experience working in a regulated banking environment.</li></ul> Pay and BenefitsThe pay range for this position is $35.00 - $43.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Mount Laurel, NJ or Wilmington, DE. Application DeadlineThis position is anticipated to close on July 30, 2025.

DescriptionThis is for the consumer compliance and controls team. They run the gambit in terms of products such as Secured - mortgage, auto, credit cards. They have a QC independent testing function where they look at previous data of month or data from before that to perform compliance and controls testing. Testing to make sure they&#39;re in compliance for consumer laws rules and regs. Can range from wealth, to credit card, etc. anything in the US. They Are rolling out a brand new testing program to oversee reg requirements from consumer compliance. From a technology perspective, this team is not using automated tools, currently working on an excel spreadsheet today. Deploying a power app in likely march that will have some automated work flow and longer term (a year from now) automation tool that houses all of their QC testing documents. Job Profile Summary The Manager II, Governance &amp; Control leads and manages a governance and control team, overseeingdiverse functions in an area of moderate risk, complexity or scope usually involving short to medium-termplanning. This role ensures an integrated approach with other business governance and control areas, thebroader organization, and enterprise control functions.

Description This is for the consumer compliance and controls team. They run the gambit in terms of products such as Secured - mortgage, auto, credit cards. They have a QC independent testing function where they look at previous data of month or data from before that to perform compliance and controls testing. Testing to make sure they&#39;re in compliance for consumer laws rules and regs. Can range from wealth, to credit card, etc. anything in the US. They Are rolling out a brand new testing program to oversee reg requirements from consumer compliance. From a technology perspective, this team is not using automated tools, currently working on an excel spreadsheet today. Deploying a power app in likely march that will have some automated work flow and longer term (a year from now) automation tool that houses all of their QC testing documents. manages a governance and control team, overseeingdiverse functions in an area of moderate risk, complexity or scope usually involving short to medium-termplanning. This role ensures an integrated approach with other business governance and control areas, thebroader organization, and enterprise control functions. Additional Skills &amp; QualificationsExperience Testing compliance law, rule and regulation testing - Must have Understanding around US consumer compliance regs and testing, dabbled in them , testing oversight (compliance, audit, etc.) in consumer compliance- 3 - 5 years of regulatory compliance testing experience- Banking exp required (recent - not like a mix of financial services and other industries)- Experience with regulations such as FCRA, UDAAP, Truth in Lending Act (TILA), HMDA, TILA, ECOA, etc.

<h4>TEKsystems is looking for Computer Operator /Production Support for one of our top clients in the Charlotte, NC area in a fast paced environment. They offer stability, growth, updated technology and more. See the top skills &amp; job description below.</h4>Top Skills1. Minimum of 1-3 years in a data center operations center and NOC environment2. Minimum 3 years of experience with Job / Batch scheduling applications, preferably BMC Control-M.3. Must be good with phones and solid communication/ documentation- they use ServiceNow Job DutiesThe Production Support is responsible for the administration and oversight of the 24/7 batch processing schedule at our client. This role involves monitoring, troubleshooting, and resolving issues within the computing environment, including networks and servers, to ensure smooth operations. The coordinator will leverage NOC tools to proactively monitor systems and applications, ensuring that batch processing occurs successfully within predefined service level agreements (SLAs). Maintain production job schedules in the BMC Control-M job scheduling system.Ensure batch processing occurs successfully within predefined SLAs.Identify failures and troubleshoot or escalate accordingly using documented processes.Execute on-demand procedures such as file transfers and administration of the tape handling system.Proactively monitor for issues and failures on various systems, networks, and applications using standard software tools.Document all problems or issues in the ServiceNow trouble ticketing system.Maintain communications with external vendors and internal employees for quick resolution of issues.Provide feedback to administrators on tool efficiency and display. o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental &amp; vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributionsavailable §life Insurance (Voluntary Life &amp; AD&amp;D for the employee anddependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave)  if you are interested please apply for this role!

Computer Operator

DescriptionLocation: Phoenix AZ. NV and NM travel may be required Schedule/Hours: This will be a hybrid role. 60% will be in office and 40% will be in field. There may be possible travel to NV or NM. Applicant needs to be open to work any combination of office days and field days Monday - Friday. 7:30 AM to 4:30 PM AZ time Expenses: Mileage when traveling cell phone standard charges Network Construction Project Manager - Fiber Small Cell Primary candidates should include proficiency with the following experiences/abilities: - Ability to organize work across several different projects simultaneously - Communicate updates in a concise and timely manner - Collaborate with internal shareholders in Engineering Permitting Regulatory Operations and Project Delivery to ensure projects are delivered on time and within budget. - Fiber construction drawing and design proficiency - Small cell construction drawing and design proficiency - OSP fiber construction bore trench aerial placement leased duct - Node and power construction foundation pole installation power installation RF component installation troubleshooting - Understanding of the process for bringing metered power to a small cell site - Construction crew management - Understanding of 811 utility location process and best practices for safe sub-surface construction - Excel and SmartSheets Role Responsibilities include creating work packages for vendors coordinating construction schedules communicating with vendors and inspectors resolving construction issues in the field and ensuring projects are built on schedule and within budget. This position will work with all team members to proactively anticipate and solve problems that may arise during any phase of the build process. Common activities will include data collection analysis and reporting for assigned projects. Each network construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building cognizant of fostering the vision and values of the client. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to On-Time Install fiber complete for small cell small cell LCD installed enterprise revenue and vendor and vehicle safety. Supports Network Construction team with assigned tasks projects and could include but is not limited to the following: correspondence administrative tasks POs Invoicing tracking project deliverables dates and monitoring deadlines managing vendors and providing regular and timely reports highlighting variances as they arise. Responsibilities - Prepares and submits purchase orders and processes contractor invoices for fiber and small cell. - Assists with project financials and milestone management such as forecasting issuing and receiving on vendor POs tracking and resolving past due invoices. - Provide additional administrative support as required. - Communicates issues to management prior to reaching critical status. - Develops progress reports tracks progress and identifies/resolves obstacles. - Assists with ad hoc reporting requests. - Communicate with vendors concerning construction timelines milestones safety and billing. - Understanding service delivery and close out packages - Updating company tools and attending company cross functional team meetings Education/Certifications - High School degree - A valid drivers license required - OSHA 10 or preferred Experience/Minimum Requirements - Minimum three 3 years of telecommunications/wireless construction experience - General knowledge of Outside Plant Construction techniques aerial underground for SCS. - General knowledge of Small Cell Construction techniques. - Familiarity with test equipment and techniques for performing OTDR PIM and SWEEP - General knowledge of NESC NEC and OSHA standards. Other Skills/Abilities - Knowledge of budget development and execution - Knowledge of construction management process - Ability to read and understand construction drawings - Ability to direct and diagnose workflow problems critical paths and institute remedies in a timely manner - Customer service orientation with a strong problem-solving approach and strong interpersonal skills - Strong computer skills - MS office SmartSheets and Excel Working Conditions: Will be required to travel to project sites with exposure to heavy equipment and environmental conditions 40 of the time. Works in a normal office setting with no exposure to adverse environmental conditions 60 of the time. Skillstelecommunication, Small cell, Fiber Additional Skills &amp; QualificationsResponsibilities - Prepares and submits purchase orders and processes contractor invoices for fiber and small cell. - Assists with project financials and milestone management such as forecasting issuing and receiving on vendor POs tracking and resolving past due invoices. - Provide additional administrative support as required. - Communicates issues to management prior to reaching critical status.

Construction Manager

&#128204; Job Title: Construction Supervisor&#128205; Location: Onsite – Indianapolis, IN&#128338; Job Type: Full-Time&#128181; Pay Range: $28.00 – $32.00 per hour (based on experience) <h3>Position Overview</h3>A growing telecommunications contractor is seeking a motivated and skilled Construction Supervisor to oversee day-to-day field operations across underground and aerial telecom construction projects. This frontline leadership role is responsible for managing in-house and subcontractor crews, ensuring compliance with safety standards, maintaining quality control, and meeting project timelines. The ideal candidate is hands-on, solutions-focused, and highly organized, with a solid understanding of both aerial and underground telecom construction methods. This position is a key player in ensuring safe, efficient, and high-quality project delivery. <h3>Key Responsibilities</h3>Crew Leadership &amp; Site Management<ul><li>Supervise and support underground and aerial construction crews.</li><li>Conduct daily tailgate meetings and coach team members.</li><li>Coordinate with foremen to meet production goals.</li></ul>Safety &amp; Compliance<ul><li>Enforce OSHA, DOT, NESC, and 811 regulations.</li><li>Ensure proper use of PPE and safety equipment.</li><li>Conduct and document jobsite safety inspections.</li></ul>Project Execution &amp; Quality Control<ul><li>Review job prints, permits, and dig tickets.</li><li>Oversee trenching, boring, pole transfers, fiber lashing, and more.</li><li>Monitor installation quality and maintain accurate documentation.</li></ul>Productivity &amp; Resource Coordination<ul><li>Set and track production targets.</li><li>Monitor labor, equipment, and material usage.</li><li>Communicate project status and coordinate with internal teams.</li></ul>Communication &amp; Reporting<ul><li>Act as liaison between field crews, management, and clients.</li><li>Maintain digital job documentation and provide timely updates.</li></ul><h3>Skills &amp; Qualifications</h3><ul><li>3+ years of experience in underground and/or aerial telecom construction supervision preferred.</li><li>Proficient in reading construction prints and telecom designs.</li><li>Knowledge of NESC, OSHA, and 811 dig laws.</li><li>Strong digital literacy and familiarity with Microsoft Office.</li><li>Skilled in operating construction and office equipment.</li><li>Excellent communication and problem-solving skills.</li><li>High school diploma or equivalent required; technical training a plus.</li><li>Must pass background check and drug screening.</li><li>Valid driver’s license and ability to travel to job sites daily.</li></ul><h3>Performance Expectations</h3><ul><li>Be consistently present and visible on job sites.</li><li>Maintain a clean, safe, and organized work environment.</li><li>Lead by example with urgency, integrity, and professionalism.</li><li>Deliver projects on time and to spec without compromising safety or quality.</li></ul>

Construction Supervisor- Telecommunications

Description
					Essential Duties and Responsibilities include the following.
• Assist members and potential members with their financial needs, providing personalized recommendations for products and services, including loans and credit options.
• Handle inbound and outbound consumer loan origination calls, ensuring a smooth, efficient, and timely loan application process.
• Employ consultative integrity sales techniques for the member&#39;s advantage during loan interviews to identify and cross-sell products and services that meet members&#39; financial needs.
• Conduct daily follow-up calls and communicate loan decisions to members.
• Provide support via the appropriate electronic communications channels, including phone, fax, and email, to ensure superior member service and timely responses to inquiries.
• Prepare and process accurately and thoroughly all required loan documentation for approved consumer, credit card, and recreational loan applications, ensuring accuracy and compliance with credit union policies and procedures.
• Analyze credit reports, debt-to-income ratios, loan-to-value ratios, and other financial metrics to make informed lending decisions.
• Maintain a pipeline of active loan approvals and meet turnaround time standards for funding.
• Coordinate with members to obtain necessary documentation, prepare closing documents, and ensure all closed loans are accurately completed and signed as per TFCU Rules and Regulations.
• Clear loan conditions, post loans, and process credit card advances as required.
• Perform post-closing audits and maintain the application system with loan status updates.
• Meet or exceed monthly sales goals for products such as Credit Life, Disability, Guaranteed Asset Protection (GAP), Mechanical Breakdown (MBP), Mortgage, and Home Equity and referrals of any other relevant products and services.
• Maintain comprehensive knowledge of regulations, including the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and the Credit Card Act.
• Ensure compliance with all credit union policies and procedures, particularly those related to anti-money laundering and the Bank Secrecy Act.
• Complete required training courses, including BSA and OFAC, at least annually to ensure ongoing compliance with regulatory requirements.
• Build positive relationships with vendors, internal partners, and team members in a collaborative environment.
• Serve as a mentor to newly hired employees, assisting with training needs and providing guidance as needed.
					Skills
					financial services, Call Center, Customer Services, Banking, Teller
					Top Skills Details
					financial services,Call Center,Customer Services,Banking,Teller
					Additional Skills &amp; Qualifications
					• High school diploma required. A college degree or college courses in a related field are highly preferred.
• At least three years of customer service experience in a professional services environment is required.
• A minimum of three years of consumer lending processing experience or equivalent is required.
• At least three years of Credit Union/financial services experience is required.
• Must have working knowledge of computers, strong administrative, operational and sales skills and must have practical knowledge of MS Office, Outlook, Excel and Word to compile data and write reports.
					Experience Level
					Intermediate Level

Consumer Lending Officer

&#128222; Technical Customer Support RepresentativeAre you a problem-solver with a passion for helping others? Join a dynamic team where your communication skills and technical curiosity will shine. We&#39;re looking for a motivated individual to provide top-tier support to customers seeking help with product installation, troubleshooting, and general inquiries.<h3>&#128295; What You’ll Do</h3><ul><li>Respond to customer calls and emails regarding product issues, installation guidance, and general information.</li><li>Manage a high volume of inbound technical support calls with professionalism and empathy.</li><li>Guide customers with accurate information or escalate to the appropriate team when needed.</li><li>Document all customer interactions and product issues in the system with precision.</li><li>Evaluate product concerns to determine if repair or replacement is needed.</li><li>Assist customers with product features, installation techniques, and model specifications.</li></ul><h3>&#129504; What You Bring</h3><ul><li>1+ year of experience in a product-based customer support or call center environment preferred.</li><li>Background in hardware or home improvement is a plus.</li><li>A technical mindset and eagerness to learn—self-motivation is key!</li><li>Typing speed of 35+ WPM.</li><li>High school diploma or equivalent.</li><li>Strong verbal and written communication skills; bilingual in Spanish or French is a bonus.</li><li>Ability to remain calm and solution-focused in challenging situations.</li><li>Basic mechanical aptitude and comfort with computer systems.</li></ul>

Consumer Services Representative

DescriptionWe are supporting our client in hiring a Controls Systems Engineer to work with their Aveva platform. This position will support business improvements through real-time collaboration, expertise, and technology, serving 10 industrial products facilities. This position will be a Software Developer for the design and enhancement of a unique set of complementary real-time monitoring technologies. This will be 90% NEW Development work. What you will do: • Develop and maintain specialized AVEVA UOC environment for• Develop enhance and maintain UOC applications as deployed and deploy new application as required• Maintain and enhance integrations from AVEVA UOC to other relevant software and analytics solutions• Manage deployment and upgrade cycles for AVEVA UOC• Support future SME development while guarding and enhancing automation methodologies designed What you will bring:• 5+ yrs experience in control system maintenance or implementation• Experience in Key UOC technologies including:• OMI Application Development within Aveva and/or Wonderware• Aveva System Platform and the System Platform IDE• Aveva Historian• InTouch HMI Development• SQL Development• GR Access Toolkit• University Degree (Chemical/Instrumentation Engineering or equivalent)• Goal oriented and flexible with proven track record collaborating with multiple stakeholders• Track record of successful execution in a team setting• Strong communication skills with ability to process and explain complex technical concepts and align key stakeholders on decisions This will be for a monitoring center to improve efficiencies within 10 industrial facilities. Experience within industrial or chemical fields is useful. Experience LevelExpert Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: <ul><li>Medical, dental &amp; vision </li><li>401(k)/Roth</li><li>Insurance (Basic/Supplemental Life &amp; AD&amp;D) </li><li>Short and long-term disability </li><li>Health &amp; Dependent Care Spending Accounts (HSA &amp; DCFSA) </li><li>Transportation benefits </li><li>Employee Assistance Program </li><li>Time Off/Leave (PTO, Vacation or Sick Leave)  </li></ul>

Control Systems Engineer/Aveva - 100% Remote

Coordinator

<h2>&#128188; Job Posting: Corporate Digital Operations Support (Contractor)</h2>Location: 100% Remote Industry: Biotech / Pharmaceutical / Healthcare Position Type: Contract Team: Corporate Affairs Digital <h3>&#128221; About the Role</h3>Our client is seeking a skilled and detail-driven Corporate Digital Operations Support to join our Corporate Affairs Digital team. You&#39;ll be at the forefront of managing and optimizing the company&#39;s enterprise digital communication platforms—primarily corporate websites—with a keen focus on content strategy, web performance, and brand consistency.<h3> </h3><h3>&#128640; Responsibilities</h3><ul><li>Manage daily digital publishing operations across our corporate web properties.</li><li>Implement website updates in partnership with cross-functional teams using enterprise CMS platforms.</li><li>Advise stakeholders on digital strategy, content development, and web optimization.</li><li>Enable and execute content strategy aligned with business goals.</li><li>Measure and report website performance using Google Analytics 4 and Core Web Vitals.</li><li>Collaborate on editorial calendars and content syndication using Airtable.</li><li>Support website governance and ensure alignment with brand guidelines.</li><li>Optimize content visibility and user experience across web channels.</li><li>Monitor industry trends, evaluate emerging technologies, and identify efficiency tools.</li><li>Conduct competitive benchmarking and digital research.</li></ul><h3>✅ Required Skills &amp; Experience</h3><ul><li>Expertise in HTML and CSS (JavaScript knowledge a plus).</li><li>Solid grasp of responsive design principles and front-end best practices.</li><li>Experience with responsive frameworks (e.g., Bootstrap, Foundation).</li><li>Hands-on experience with CMS, CDN, DAM systems, marketing platforms, and Microsoft 365.</li><li>Proficiency in SEO, website optimization, and digital analytics (GA4).</li><li>Skilled in Adobe Creative Cloud (especially Photoshop and Illustrator) for web media asset creation.</li></ul><h3>⭐ Preferred Qualifications</h3><ul><li>5+ years in a corporate web communications role—ideally in biotech, pharma, or healthcare.</li><li>Knowledge of enterprise website development and governance.</li><li>Experience using Airtable for digital operations tracking.</li><li>Familiarity with website design systems.</li><li>Strong problem-solving ability with a technical mindset.</li><li>Exceptional organizational skills and deadline-driven workflow.</li></ul>&#128270; Ready to help shape digital communications at a global biotech leader? Apply now to contribute your expertise to our mission of serving patients through science and innovation.

Corporate Digital Operations Support

Description
					Manage the preparation of and reviews all Corporate Group income tax returns and income tax estimates to ensure compliance with federal and state tax laws. Also assist with representation of the Corporate Group on any IRS and state tax audits to ensure that tax positions taken are properly supported and represented. 

Manage preparation of and review all Corporate Group income tax provisions for financial reporting purposes (GAAP and SAP). This includes deferred and current tax computations, footnotes, and analysis to ensure accurate representation of income taxes for financial reporting purposes (GAAP and SAP). 

Perform tax research and strategic tax planning for the Corporate Group to ensure business decisions are made with full consideration of their tax impacts. Assist in identifying tax planning strategies for minimizing income tax liabilities of the Corporate Group.
					
					
					
					
					Additional Skills &amp; Qualifications
					Experience with insurance taxation is a plus 
Strong oral and written communication skills, including outstanding interpersonal and consultative skills 
Demonstrates a high level of administrative competence and excels in analyzing and adjusting organization procedures for maximum efficiency 
Extensive knowledge and experience with income tax related research, planning and write-up work, particularly with respect to corporate income tax, affiliated groups and consolidated groups 
Some LLC, partnership and tax exempt experience would be helpful 
Knowledge of Statutory Accounting Principles as they relate to income taxes would be a plus 
Ability to research tax issues and present them in a clear and concise manner 
Advanced knowledge of on-line tax research tools, tax preparation software (CorpTax knowledge desired) and other technology tools
					Experience Level
					Expert Level

Corporate Tax Manager

DescriptionManage the preparation of and reviews all Corporate Group income tax returns and income tax estimates to ensure compliance with federal and state tax laws. Also assist with representation of the Corporate Group on any IRS and state tax audits to ensure that tax positions taken are properly supported and represented. Manage preparation of and review all Corporate Group income tax provisions for financial reporting purposes (GAAP and SAP). This includes deferred and current tax computations, footnotes, and analysis to ensure accurate representation of income taxes for financial reporting purposes (GAAP and SAP). Perform tax research and strategic tax planning for the Corporate Group to ensure business decisions are made with full consideration of their tax impacts. Assist in identifying tax planning strategies for minimizing income tax liabilities of the Corporate Group. Additional Skills &amp; QualificationsExperience with insurance taxation is a plus Strong oral and written communication skills, including outstanding interpersonal and consultative skills Demonstrates a high level of administrative competence and excels in analyzing and adjusting organization procedures for maximum efficiency Extensive knowledge and experience with income tax related research, planning and write-up work, particularly with respect to corporate income tax, affiliated groups and consolidated groups Some LLC, partnership and tax exempt experience would be helpful Knowledge of Statutory Accounting Principles as they relate to income taxes would be a plus Ability to research tax issues and present them in a clear and concise manner Advanced knowledge of on-line tax research tools, tax preparation software (CorpTax knowledge desired) and other technology tools Experience LevelExpert Level

Looking to hire 2 remote Medical Credentialing Reps with a well known online therapy company! Payor focus** **Must have at least 2 years of credentialing experience in order to qualify! Shift time: Fully remote M-F 8am - 4pm or 9am - 5pm MST (Can sit anywhere in the US) DescriptionPrepare and submit enrollment and re-enrollment applications for healthcare providers to Medicare, Medicaid, and commercial insurance plans.Maintain accurate and up-to-date provider records in internal databases and payer portals.Track application statuses and follow up with payers to ensure timely processing.Collaborate with providers and credentialing staff teams to gather required documentation and resolve discrepancies.Monitor and manage re-credentialing and revalidation timelines to ensure continuous participation.Respond to inquiries from providers and internal departments regarding enrollment status and requirements.Assist with audits and reporting related to provider enrollment activities. Additional Skills &amp; QualificationsHigh school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or related field preferred.1–2 years of experience in provider enrollment, credentialing, or healthcare administration.Strong understanding of Medicare, Medicaid, and commercial insurance enrollment processes.Excellent organizational, communication, and problem-solving skills.Ability to manage multiple tasks and meet deadlines in a fast-paced environment.Familiarity with CAQH Experience LevelIntermediate Lebvel

Credentialing Associate

DescriptionPrepare and submit enrollment and re-enrollment applications for healthcare providers to Medicare, Medicaid, and commercial insurance plans.Maintain accurate and up-to-date provider records in internal databases and payer portals.Track application statuses and follow up with payers to ensure timely processing.Collaborate with providers and credentialing staff teams to gather required documentation and resolve discrepancies.Monitor and manage re-credentialing and revalidation timelines to ensure continuous participation.Respond to inquiries from providers and internal departments regarding enrollment status and requirements.Assist with audits and reporting related to provider enrollment activities. Additional Skills &amp; QualificationsHigh school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or related field preferred.1–2 years of experience in provider enrollment, credentialing, or healthcare administration.Strong understanding of Medicare, Medicaid, and commercial insurance enrollment processes.Excellent organizational, communication, and problem-solving skills.Ability to manage multiple tasks and meet deadlines in a fast-paced environment.Familiarity with CAQH Experience LevelIntermediate Level

Credentialing Coordinator

Description1.Ensures credentialing processes are completed on time and in compliance with the guidelines of regulatory agencies, including Kentucky Board of Medical Licensure, Nursing Board and other State licensure, The Joint Commission (TJC/JCAHO) and, National Committee for Quality Assurance (NCQA).2. Closely monitors information collection and follows up to obtain missing documents.3. Ensures confidential credentials files are orderly and current with all required and received information and will follow up with LIPs to obtain renewal information, including but not limited to licensure, malpractice insurance, DEA, flu, TB, registration/certification and other time limited documents.4. Performs general office and secretarial work within the normal operation of the Department. This includes checking mail daily and distributing, checking and stamping in all applications. Filing and boxing up credentialing files to take to storage. Ordering supplies and binders.5. Maintains database of physicians and allied health which includes demographic information, privileges granted, department and committee appointments/attendance, continuing medical education activities, credentialing and other related information.6. Maintains resignation logs and completes process of physician resignations within the medical staff office.7. Processes requests for applications, sends Pre-Application form and maintains record of applications sent.8. Assists in the processing of new applications and reappointment applications per standing Medical Staff Services protocol and Medical Staff and Organizational policies and procedures including entering new providers into the Meditech Provider Dictionary.9. Maintains personal adherence to professional confidentiality standards established within the Department and in accordance with legal, ethical and Organizational policies.10. Assures data security and confidentiality of all files by securing appropriate file areas, cabinets, drawers and computer terminals.11. Coordinates all physician orientations with assistance from medical staff Associates.12. Maintains record of physician dues, follows up when dues are delinquent and/or ready for processing. Emails all physicians on yearly dues and process dues into medical staff physician dues account.13. Able to assist with reports as requested through the designated medical staff credentialing software.14. Coordinates yearly credentialing audits with contracted health insurance entities to come and review credentialing files, policies, procedures and minutes for the Cooperative Care Network.15. Assists with supporting and processing the Organized Medical Staff’s business matters, including agenda and meeting package preparation, meeting attendance, and the taking and transcribing of meeting minutes. Will Attends any and all aforesaid meetings as needed and/or in the absence of the Director or specialist and takes minutes, transcribes into acceptable organization format and distributes within 3 working days.16. Schedule room, audio visuals, room layouts, and catering request for all aforementioned meetings17. Completes all activities involved in preparation of reports, minutes, polices, bylaws, rules and regulations, procedures and correspondence to facilitate department operations.18. Answers telephone calls and directs to the correct location/department. Answers phones and takes complete and accurate messages and logs for anyone in the office who is away from their desk. Checks routinely the automated phone line for outside business calls.19. Orders office supplies as need to keep an inventory for use.20. Responsible for coordinating mailboxes in the medical staff physician lounge.21. Makes conference/seminar registrations, airlines, hotels, and rental car reservations when requested. 222. Coordinates and schedules appointments for the Director as needed for medical staff/physician business matters.23. Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills.24. Resource for Medical Staff projects.25. Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills.26. Contributes to the achievement of the mission, vision, and values of the Organization.27. Contributes to the effective operations of the Organization by demonstrating dependability in job performance.28. Demonstrates a commitment to incorporating the core concepts of patient family centered care into practice (dignity, respect, information sharing, and participation).29. Demonstrates a commitment to the development and implementation of shared governance across the Organization.30. Performs other related duties assigned in a willing and cooperative manner.Skillsaccounts receivable, Collections, Customer Service, eligibility verificationTop Skills Detailsaccounts receivable,Collections,Customer Service,eligibility verificationAdditional Skills &amp; QualificationsMust understand Kentucky credentialing processes, payer contracts, and strict 30-day credentialing turnarounds.Preferably hospital credentialing experience, working with physicians and mid-level staff; experience with all medical staff credentialing is important.Experience with fluctuating workload (2–20 initial credentials per month; 30 reappointments max). Danville KY 3 days on site 2 days remote Experience LevelEntry Level

Credentialing Specialist

Description
					The Tsys Build team in credit card technology is looking for a BA for a long term contract position
1.	Review all Mastercard and Visa bulletins, especially the April and October mandates, and identify which ones have impact for Bank of America and need to be included in projects.
2.	Manage the April and October B-Annual release projects to ensure compliance with April and October changes for consumer credit card.
3.	Act as PM/PO for Law and Order Agile team, supporting PI planning, managing the backlog, writing Epics and Deliverables, supporting daily standup meetings, approvals for deliverable items, coordinate between LOB and TSYS, coordinate with other TSYS Agile teams and coordinating testing.
4.	Support Lob questions regarding issues or potential issues that arise, such as questions regarding Authorization Declines, looping Authorizations, reason codes, upcoming changes and LOB requests for changes or new functionality.
5.	Provide SME support for testing and other questions as they arise.
6.	Manage other larger efforts as required like 8 Digit BIN.
					Skills
					Project manager, jira, credit card processing software
					Top Skills Details
					Project manager,jira,credit card processing software
					Additional Skills &amp; Qualifications
					experience as a BA in an an large enterprise environment
					Experience Level
					Intermediate Level

Credit Card Analyst

Job Title: Credit Card Technical Architect – Credit Card Technology DomainsLocation: East Coast Preferred (Mount Laurel NJ, Charlotte NC, Portland ME, Jacksonville FL, Wilmington DE). Remote may be considered. ________________________________________ObjectiveOur client, a Tier 1 bank, is seeking technical leaders to lead domain-specific transformations in the following areas:1.	Event-Driven Architecture2.	Data &amp; Operational Data Store (ODS)3.	Rewards Systems4.	Payments SystemsThese roles are critical to the organization’s strategic shift from legacy batch-based systems to a modern, resilient, real-time technology ecosystem.________________________________________Ideal Candidate Profile•	Highly Technical: Deep expertise in credit card systems, TSYS, payments, rewards, and data architecture.•	Leadership-Oriented: Expected to own their domain, drive change, and influence enterprise architecture.•	Hands-On: Must be capable of understanding and potentially writing or reviewing code.•	Consultative: Able to collaborate effectively with engineers, business stakeholders, and executives.•	Entrepreneurial: Comfortable operating with a startup mindset within a large enterprise environment.________________________________________Technology LandscapeCurrent State:•	Batch-based, disjointed systems•	Heavy reliance on TSYS for real-time data and rewardsFuture State:•	Transition to event-driven architecture using Kafka, IBM MQ, and Camunda•	Build a local Operational Data Store (ODS) to reduce TSYS dependency and improve resilience•	Enable real-time data streaming, AI integration, and regulatory compliance•	Potential use of Oracle, MongoDB, and Snowflake•	Middleware orchestration via Camunda to manage API transactions and lifecycle events________________________________________Domain-Specific ResponsibilitiesEvent-Driven Architecture Lead•	Architect real-time systems using Kafka and IBM MQ•	Replace batch processes with event-driven workflows•	Understand TSYS event roadmaps and lifecycle triggersData &amp; ODS Lead•	Build and manage a scalable, resilient Operational Data Store•	Integrate batch and real-time data feeds•	Enable AI, analytics, and regulatory reporting through local data accessRewards Systems Lead•	Redesign rewards infrastructure by integrating TSYS loyalty data into the ODS•	Improve customer experience and front-end customization•	Understand TSYS rewards architecture and orchestrate data flowsPayments Systems Lead•	Modernize payment channels (lockbox, digital, real-time)•	Deep understanding of TSYS payments APIs and compliance requirements•	Drive transition to real-time payment notifications and processing________________________________________Engagement Model•	Contract-to-Hire with long-term full-time conversion goal•	Title: Practice Architect – reflects seniority and domain ownership•	Location Preference: East Coast proximity to office hubs.•	Time Zone: EST required________________________________________Required Skills &amp; Experience•	5–20+ years in the credit card domain (originations, marketing, adjudication, collections)•	Expertise in TSYS systems, card regulations, and compliance•	Strong technical experience in Java, Kafka, Camunda, Azure, and databases•	Ability to align with solution architects and influence enterprise decisions•	Experience building resilient systems and leading cross-functional teams

Credit Card SME Architect

Credit Resolution Specialist Will be working fully in office! You’ll enjoy…Standard Hours –Monday - Friday 8:30am – 4:00pmOpportunity to work for a large healthcare provider in the area A day in the role…·       Monitoring and resolving credit status assigned in work que·      Analyzing patient accounts, confirming reoccurring charges and verifying that payment from payer and the patient are accurate·      Analyzes account to determine credit reason·      Utilizes payer remits, payer websites, the billing system and other resources to determine the reason and action required·      Ensures, correct primary and secondary payments are on file·      Updates insurance information based on new information obtained and requests claim submission for new payer·      Enters and applies adjustments for up to $1,000·      Submits requests for adjustments for $1,000+·      Working approximately 40 accounts per day Core Experience:·      2+ years of Credit Experience·      Strong understanding of Coordination of Benefits·      Hospital billin

Credit Resolution Specialist

DescriptionJob Description: Audit Manager II is accountable for overseeing the planning and execution for audits covering discrete business units or functional corporate areas. The job will also oversee the Audit team performing credit risk audits. Job Responsibilities: Contributes to the Audit planning process for specific businesses/ functional units, including audit plans, resource requirements and budgets Has overall responsibility for completion of audits. Plans and leads audits and oversees staff working on multiple audits, forming conclusions, communicating scope/findings to business line. Performs testing of critical areas of audit. Performs review of audit documentation. Oversees findings follow up and issue validation. Ensures audits are executed and completed in accordance with established standards and within prescribed time, budget and scope parameters to ensure deadlines are met SkillsAudit, Compliance, Internal control, credit risk, Internal audit, commercial bankTop Skills DetailsAudit,Compliance,Internal control,credit risk,Internal audit,commercial bank Expertise in Credit Risk Some experience in Market Risk, Liquidity Risk and Capital Risk Experience Leading Audit Remote

Credit Risk Auditor

The Senior Encryption Engineer leads first line of defense Information Security services around data protection security and related matters. They review, design and develop security operational processes, standards, and procedures utilizing current and new technologies to improve security controls and business performance.  The Senior Encryption Engineer will coordinate with internal teams to implement data security solutions and improve security that is aligned with corporate business objectives and regulatory requirements.    DescriptionTechnical (80%)• Tooling - Experience implementing Microfocus/Voltage/Open Text (preferred), or Protegrity• 5+ years encryption, tokenization with vaults and infrastructure, and data masking design experience• Consulting and advisory mindset supporting the onboarding and deployment• Experience with cryptography engineering across Mainframe, Cloud, SaaS, On Prem environments • Hands on engineering experience within applications (Java, Python, C etc,) to leverage UDF’s for security best practice• Experience integrating restful API and how to leverage applications such as Postman API platform• Ability to write scripts to automate processes from a database encryption perspective• Working knowledge of Oracle, SQL, Mongo Database• Experience with digital security application like Thalis, Gemalto, SafeNet, etc.• Experience in all phases of tool implementation - spinning up new Linux VMs, configuration, troubleshooting, etc. Project/Change Management (20%) • Liaising with application owners and teams; helping them understand requirements and impact of tool implementation • Preparing slide decks with project updates • Building and maintaining relevant documentation • Updating project plans and Jira boardsSkillssecurity, information security, Cyptography, Data encryptionTop Skills Detailssecurity,information security,Cyptography,Data encryptionAdditional Skills &amp; QualificationsSelf starter who can use their experience to help mature a data security program through their specialization in data encryption

Cryptography Security Enginner

A LARGE PROVIDER OF AUTO, HOME AND LIFE INSURANCE HERE IN THE PACIFIC NORTHWEST IS HIRING FOR CUSTOMER SERVICE REPS. TO SUPPORT NEW AND EXISITNG CLIENTS TOWARDS SIGNING UP, EXISTING CLAIMS, EDUCATING AND TO PROVIDE OVERALL CLARITY AND SUPPORT OVER THE PHONE.DIRECT HIRE OPPORTUNITYPAY: $20.75/hr roughly $43,105.65START DATE: 9/2/25A local insurance company is looking to add to their customer service team! Hybrid after 90 days. Associate is in training to acquire the knowledge and skills necessary to provide exceptional customer service. The ability to obtain a thorough understanding of Claim Center, CARE, Outlook, and telephone applications is required. This individual will handle inbound and outbound telephone service calls with respect to claims First Notice of Loss (FNOL), glass, towing and existing claims calls that roll from branch operations. The associate demonstrates sound verbal and written communication skills. Works well with supervision Description:• Assists customers with new and existing claims• Promotes participation of our client’s preferred provider programs and services when applicable• Provides telephone coverage in accordance with position description• Adheres to the standards put forth in call strength audit guidelines• Actively works to increase product knowledge – utilizes KM and resources from the SCO Intranet pages• Meets performance and dependability expectations as outlined by management• Contributes to a positive and respectful environment that fuels engagement• May be called upon to handle additional duties as required Additional Skills &amp; Qualifications:• Secure and maintain state and non-resident licenses• Regular evening, weekend and holiday coverage as dictated by business needs• Excellent written and verbal communication skills• Proficiency in Microsoft Outlook and Word• Complete ongoing job-related training as assigned through ATLAS or otherwise We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protectedclassification. Eligibility requirements apply to some benefitsand may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:<ul><li>Medical, dental &amp; vision</li><li>401(k)/Roth</li><li>Insurance (Basic/Supplemental Life &amp; AD&amp;D)</li><li>Short and long-term disability</li><li>Health and Dependent Care Spending Accounts (HAS &amp; DCFSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time off/Leave (PTO, Vacation, or Sick Leave)  </li></ul>

Customer Care Associate - Auto/Casualty Insurance Support

A National Energy Company is interested in hiring Customer Service Representatives to their team in a fully remote capacity. These positions are looking for candidates with experience in Call Center Environments. This position is Fully Remote for candidates living in New Jersey! Description<ul><li>Answer incoming customer telephone calls and log all calls</li><li>Work across multiple programs and phone lines and ability to transfer calls</li><li>Promote participation in energy efficiency programs that the customer may qualify for</li><li>Address and resolve customer inquiries, regarding products, services, billing, etc.</li><li>Establish and maintain positive working relationships with customers by ensuring a high level of customer service</li><li>Address and resolve customer complaints and make recommendations</li><li>Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer</li><li>Follow-up on customer calls not immediately resolved</li><li>More duties as assigned</li></ul> Skills &amp; Qualifications<ul><li>High School diploma or equivalent</li><li>1-2 years of previous customer service experience</li></ul>

Customer Care Associate - Remote

Now Hiring for a Customer Care Rep with a a fast-growing, innovative medical technology company!!! DescriptionThe Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards. Essential Duties and Responsibilities:Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.Regularly monitors emails and ensures department goals are met while providing exceptional customer service.Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.Proactively informs leadership of any foreseen issues or challenges.Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.Create and maintain customer accounts.Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.Meets individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.Resolves technical issues over the phone and prepares Return Merchandise Authorizations (RMA) as needed. MUST HAVES:<ul><li>1 years of customer service experience or technical experience </li><li>30 WPM (typing test) </li><li>Proficient with Microsoft Office </li></ul>Shift:Monday-Friday, 9am-5:30pm #priorityeast

Customer Care Representative - $20/HR

DescriptionThe Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. <ul><li>Operate in a Call Center environment as a customer success advocate</li><li>Receive inbound calls and make outbound calls to consumers</li><li>Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers</li><li>Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests.</li><li>Effectively manage a pipeline of up to 75 loans</li><li>Performing routine data entry and validation tasks</li><li>Monitoring work queues and intervening as needed</li><li>Interacting with multiple departments to expedite processing and/or issue resolution</li><li>Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.</li><li>Meet outlined production and quality standards.</li><li>Follow established Policy and Procedures</li><li>Performing other related duties as required and assigned</li><li>Demonstrating behaviors which are aligned with the organization’s desired culture and values</li></ul>Skillsmortgage, call center Additional Skills &amp; Qualifications•	Minimum or 1 year of experience Financial Services •	Must be a team player with strong attention to detail and able to work independently•	Proven track record of direct customer contact via phone - delivering timely and accurate information in a fast-paced environment •	Excellent critical thinking, problem solving, mathematical skills and sound judgment

Customer Experience Specialist

<h2>&#127775; Join Our Team as a Customer Experience Specialist I</h2>Are you passionate about helping others and ready to start or grow your career in the mortgage industry? Join a team where your customer service skills make a real difference every day. As a Customer Experience Specialist I, you’ll be the voice that guides consumers through one of life’s most important decisions—their home loan journey. If you&#39;re a natural communicator, thrive in a fast-paced environment, and want to build a solid foundation in financial services, we’d love to meet you!<h3>&#129517; What You&#39;ll Do:</h3><ul><li>Be a customer success advocate in our call center environment</li><li>Handle inbound and outbound calls, texts, and emails from customers with mortgage-related inquiries</li><li>Act as the main point of contact for up to 75 loans from origination to closing</li><li>Answer high-volume calls (30/day) with empathy and efficiency</li><li>Perform routine data entry, document validation, and basic research</li><li>Interact with multiple internal departments to help resolve customer issues smoothly</li><li>Follow clear policies and procedures while contributing to a collaborative team culture</li><li>Support business and service goals with a focus on quality and customer satisfaction</li></ul><h3>&#128736;️ What We&#39;re Looking For:</h3><ul><li>At least 1 year of experience in Financial Services; mortgage experience is a plus</li><li>A team player with strong attention to detail and the ability to work independently</li><li>Proven customer service experience in a phone-based or call center setting</li><li>Strong critical thinking, problem-solving, and time management skills</li><li>Effective communicator—both written and spoken</li><li>Comfortable with computers and mainstream apps (Microsoft Office, Google Suite, etc.)</li><li>Assessment score above 50</li></ul><h3>&#128640; Why Join Us:</h3><ul><li>Make a meaningful impact helping customers navigate life-changing financial decisions</li><li>Join a reputable mortgage company with long-term career opportunities</li><li>Be part of a collaborative, values-driven culture</li><li>Gain valuable experience in a high-growth sector</li></ul>

Customer Experience Specialist IKickstart your career in the mortgage industry with a role that puts you at the heart of customer success! As a Customer Experience Specialist I, you’ll be the guiding voice for consumers navigating the mortgage loan process. Operating in a dynamic call center environment, you’ll play a vital role in ensuring a smooth and supportive experience from loan origination to closing. This is more than just a customer service role—it’s a chance to grow your career in financial services while making a meaningful impact on people’s financial journeys. What You’ll Be Doing:<ul><li>Be a customer success advocate in a fast-paced call center setting.</li><li>Engage with consumers via inbound and outbound calls and text messages (with express consent).</li><li>Manage a pipeline of up to 75 active loans, currently averaging:<ul><li>60 loans per week (12 per day)</li><li>30 customer calls per day</li><li>Multiple touchpoints per loan from origination to closing</li></ul></li><li>Provide timely and accurate responses to mortgage loan inquiries and requests.</li><li>Perform routine data entry and validation tasks to support loan processing.</li><li>Handle communications via calls, emails, and chats with internal teams, consumers, and authorized third parties.</li><li>Monitor work queues and proactively intervene to keep things moving.</li><li>Collaborate across departments to resolve issues and expedite loan processing.</li><li>Conduct basic research to resolve customer inquiries and escalate complex issues when needed.</li><li>Meet production and quality standards while following established policies and procedures.</li><li>Demonstrate professionalism and alignment with company values in every interaction.</li></ul>What You’ll BringWe’re looking for someone who’s ready to grow, eager to learn, and passionate about delivering exceptional service.Qualifications:<ul><li>At least 1 year of experience in financial services; mortgage experience is a plus.</li><li>Strong attention to detail and ability to work independently and as part of a team.</li><li>Proven success in phone-based customer service in a fast-paced environment.</li><li>Excellent critical thinking, problem-solving, and time management skills.</li><li>Strong written and verbal communication abilities.</li><li>Comfortable using mainstream computer applications (Microsoft Office, Google Workspace, etc.).</li><li>Assessment score of 50+ preferred.</li></ul>Why This Role Stands Out<ul><li>Be the main point of contact for customers throughout their mortgage journey.</li><li>Gain hands-on experience in the mortgage industry.</li><li>Work in a collaborative and supportive environment.</li><li>Build a career with growth potential in financial services.</li></ul>Ready to make a difference and grow your career?Apply now and become a trusted guide for customers on one of the most important financial decisions of their lives.

<h3>Job Summary</h3>We are seeking a motivated and detail-oriented Customer Experience Specialist I to join our team in a dynamic call center environment. This entry-level role supports the Consumer Direct Lending process by guiding customers through the loan origination journey after their initial consultation with a licensed loan officer. You will be the primary point of contact for customers, ensuring a smooth and supportive experience from application to loan closing.<h3> </h3><h3>Key Responsibilities</h3><ul><li>Serve as a customer success advocate in a high-volume call center setting</li><li>Handle inbound and outbound calls and text messages (with consumer consent)</li><li>Manage a pipeline of up to 75 active loans, averaging 60 loans per week</li><li>Respond to approximately 30 customer calls per day, often with repeat interactions</li><li>Perform routine data entry and validation tasks</li><li>Communicate with internal departments and third parties to resolve issues</li><li>Monitor work queues and take proactive steps to ensure timely processing</li><li>Conduct basic research to resolve customer inquiries</li><li>Escalate complex issues to associates or supervisors as needed</li><li>Meet established production and quality standards</li><li>Adhere to company policies and procedures</li><li>Demonstrate behaviors aligned with organizational values</li></ul><h3>Qualifications</h3><ul><li>Minimum 1 year of experience in Financial Services; mortgage industry experience preferred</li><li>Strong attention to detail and ability to work independently</li><li>Proven experience in high-volume customer service via phone</li><li>Excellent problem-solving, critical thinking, and time management skills</li><li>Strong verbal and written communication skills</li><li>Proficiency with Microsoft Office, Google Workspace, and other mainstream applications</li></ul><h3>Preferred Skills</h3><ul><li>Mortgage industry knowledge</li><li>Call center experience</li><li>Familiarity with CRM systems and loan processing tools</li></ul>

<h2>&#127775; Join Our Team as a Customer Experience Specialist I</h2>Are you passionate about helping others and ready to start or grow your career in the mortgage industry? Join a team where your customer service skills make a real difference every day. As a Customer Experience Specialist I, you’ll be the voice that guides consumers through one of life’s most important decisions—their home loan journey. If you&#39;re a natural communicator, thrive in a fast-paced environment, and want to build a solid foundation in financial services, we’d love to meet you!<h3>&#129517; What You&#39;ll Do:</h3><ul><li>Be a customer success advocate in our call center environment</li><li>Handle inbound and outbound calls, texts, and emails from customers with mortgage-related inquiries</li><li>Act as the main point of contact for up to 75 loans from origination to closing</li><li>Answer high-volume calls (30/day) with empathy and efficiency</li><li>Perform routine data entry, document validation, and basic research</li><li>Interact with multiple internal departments to help resolve customer issues smoothly</li><li>Follow clear policies and procedures while contributing to a collaborative team culture</li><li>Support business and service goals with a focus on quality and customer satisfaction</li></ul><h3>&#128736;️ What We&#39;re Looking For:</h3><ul><li>At least 1 year of experience in Financial Services; mortgage background is a plus</li><li>A team player with strong attention to detail and the ability to work independently</li><li>Proven customer service experience in a phone-based or call center setting</li><li>Strong critical thinking, problem-solving, and time management skills</li><li>Effective communicator—both written and spoken</li><li>Comfortable with computers and mainstream apps (Microsoft Office, Google Suite, etc.)</li><li>Assessment score above 50</li></ul><h3>&#128640; Why Join Us:</h3><ul><li>Make a meaningful impact helping customers navigate life-changing financial decisions</li><li>Join a reputable mortgage company with long-term career opportunities</li><li>Be part of a collaborative, values-driven culture</li><li>Gain valuable experience in a high-growth sector</li></ul>

Overview:We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Specialist I. This entry-level role operates within a dynamic call center environment, supporting Consumer Direct Lending. You will be the primary point of contact for consumers throughout the loan origination process, ensuring a smooth and efficient experience from start to finish. Key Responsibilities:<ul><li>Serve as a customer success advocate in a fast-paced call center environment</li><li>Handle high-volume inbound and outbound calls and text messages (with consumer consent)</li><li>Manage a pipeline of up to 75 loans, acting as the main point of contact from origination to closing</li><li>Perform routine data entry, validation tasks, and respond to inquiries via calls, emails, and chats</li><li>Monitor work queues and collaborate with internal departments to expedite processing</li><li>Conduct basic research to resolve customer inquiries accurately</li><li>Escalate complex issues to associates or supervisors as needed</li><li>Meet production and quality standards while adhering to established policies and procedures</li><li>Demonstrate behaviors aligned with the organization’s culture and values</li></ul>Qualifications:<ul><li>Minimum 1 year of experience in Financial Services; mortgage industry experience preferred</li><li>Strong attention to detail and ability to work independently and as part of a team</li><li>Proven experience in direct customer contact via phone in a fast-paced environment</li><li>Excellent critical thinking, problem-solving, and mathematical skills</li><li>Effective time management and organizational skills</li><li>Strong written and verbal communication abilities</li><li>Proficiency with computers and mainstream applications (Microsoft Office, Google Suite, etc.)</li><li>Assessment score above 50</li></ul>Top Skills:<ul><li>Mortgage</li><li>Call Center</li></ul>Ideal Candidate:You’re someone looking to build a career in the mortgage industry, passionate about delivering exceptional customer service, and eager to grow within a supportive and fast-paced environment

DescriptionCustomer relations specialists are analysts who constantly examine and monitor a firm&#39;s practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures. Uses WFM tools to supports contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics. Performs work assignments and problem resolution to optimize contact center staffing and ensures successful implementation of contact center scheduling activities. Supports the analysis of workload demand patterns to efficiently schedule off-phone activities. Maintains business schedule processes and data to ensure effective alignment of schedules to business demand. Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance. Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy. Skillsworkforce management software, call centerTop Skills Detailsworkforce management software, call centerAdditional Skills &amp; QualificationsBVA:- Bilingual- Bachelor&#39;s DegreeExperience LevelEntry Level

Customer Relations Admin

Description Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. •60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. •15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. •10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. •10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. •5% Assist with the training of new employees and cross training of coworkers.Additional Skills &amp; QualificationsRequired Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor&#39;s Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience. Experience LevelEntry Level

Customer Service Advocate

Description: MONDAY THROUGH FRIDAY, 8-HOUR SHIFTS MUST BE AVAILABLE 8AM-6PM Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. •60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. •15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management. •10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. •10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. •5% Assist with the training of new employees and cross training of coworkers. Description: Our Customer Service Advocates spend their days partnering with our customers and taking a holistic approach to address their concerns and solve any problems they encounter completely and proactively. Customer Service Advocates are empowered to use many tools to achieve this goal and can walk our customers through the details of their benefit plan, claims processes, and their rights as customers of our plan. Additionally, our Customer Service Advocates can leverage a wide array of value-added benefits available to our customers to ensure that their customer experience is positive and – most importantly – easy. During a typical day, a Customer Service Advocate may assist one customer with scheduling a doctor appointment, another with appealing a claim denial, another with explaining how their chiropractic benefits work, and another navigate all of the tools available to them to help manage their recent diabetes diagnosis.Additional Skills &amp; QualificationsRequired Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor&#39;s Degree in lieu of work experience. Preferred Education: Associate degree Preferred Work Experience: 3 years-of customer service or call center experience. NICE TO HAVE skill sets/qualities: Experience: Prior experience in inbound call center. Prior healthcare/health insurance experience. Proficiency with call-center/customer service software/applications (CRM’s, CSM’s, etc). Prior experience in hospitality industry (hotels, food and beverage, etc) We don’t want to see short tenure or “job hopping” Soft Skills: Communication, both written and speaking, to adequately support and assist our members/providers. Empathy to recognize and resolve any concerns or problems our members may have. Adaptability to perform different tasks that are central to the role (i.e. claims processing, benefit explanation, research, etc). Detail Oriented – to be able to be organized and able to complete tasks as assigned. Critical Thinking – to be able to adequately work through complex issues. Multi-tasking so that workflow is as efficient as possibleExperience LevelEntry Level

Customer Service Advocate II

Description Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. •60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. •15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. •10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. •10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. •5% Assist with the training of new employees and cross training of coworkers. TRAINING - 8 WEEKS (4 WEEKS CLASSROOM AND 4 WEEKS HANDS ON)TRAINING SCHEDULE - MONDAY-FRIDAY, 8AM-4:30PMCAN&#39;T MISS MORE THAN 8 HOURS DURING TRAINING AFTER TRAINING SCHEDULE - MONDAY-FRIDAY, MUST HAVE AVAILABILITY BETWEEN 8AM-6PM.WILL BE PROVIDED A 1 HOUR LUNCH BREAK EACH DAY, WILL RECORD 30 MINUTES ON TIMECARD. DRESS CODE IS BUSINESS CASUAL - NO EXCEPTIONS.Additional Skills &amp; QualificationsIF A CANDIDATE HAS REQUEST FOR TIME OFF DURING TRAINING, PLEASE DON&#39;T SUBMIT THEM TO THE REQUEST. IF THERE ARE GAPS WITHIN THEIR WORK HISTORY, PLEASE HAVE THEM TO PROVIDE A REASON. Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor&#39;s Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience

Description
					Magnit Req ID#: 36288283

INBOUND CALL CENTER POSITIONS
TRAINING WILL BE 6-8 WEEKS FROM 8AM-5PM. ONCE TRAINING IS COMPLETE, INDIVIDUALS MUST HAVE AVAILABILTY FROM 8AM-8PM MONDAY-FRIDAY. SCHEDULES WILL BE PROVIDED BASED OFF BUSINESS NEEDS. POTENTIAL FOR REMOTE WORK AND BCBS WILL PROVIDE ALL NECESSARY EQUIPMENT.

Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. •65% Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards. •15% Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems. •10% Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed. •5% Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies. •5% Assist with the training of new employees and cross training of coworkers.
					
					
					
					
					Additional Skills &amp; Qualifications
					Required Education: High School Diploma or equivalent Required Work Experience: 2 Years Customer service or claims processing experience OR Bachelor&#39;s Degree in lieu of work experience. Preferred Education: Associate Degree-Any Major Preferred Work Experience: 3 Years-Customer service or claims processing experience.

PLEASE ENSURE THAT CANDIDATES THAT ARE SUBMITTED DO NOT HAVE ANY TIME OFF REQUEST DURING THE TRAINING PERIOD
					Experience Level
					Entry Level

Customer Service Advocate III

The Role/Job Description: As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). Eligibility requirements to work from home must be met. During our busy season you will be expected to work a 40 hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on the needs of the client or clients you are assigned to support. This is a seasonal role, however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson. All of our supervisors and many of our managers started out as seasonal colleagues – will you be one? Key Responsibilities • Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message • Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information • Maintain and document complete and accurate call and case notes in a professional manner • Regularly participate in team meetings and training • Perform other duties as assigned The Requirements About YOU: You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time. You have patience, and the ability to listen and recognize the needs of our client members. You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message. You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual. You’re excited at the opportunity to start a career with a top-notch global company!Additional Skills &amp; QualificationsExcellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service related field • High School degree required The following are a plus • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish (for bilingual positions)

Customer Service Rep

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