Job Title: Customer Service Representative II – Investigator Support CoordinatorLocation: 8211 Scicor Drive, Indianapolis, IN 46214Schedule: Monday to Friday, 10:00 AM – 7:00 PM EST (Saturday shifts required several times per year)Pay Rate: Starting at $22.00/hourDuration: 1 year contract <h3>About the Role</h3>We are seeking a bilingual Investigator Support Coordinator to join our team and help advance healthcare by supporting investigative sites. This role is ideal for someone passionate about customer service, detail-oriented, and fluent in English and Spanish or Portuguese.<h3>Key Responsibilities</h3><ul><li>Communicate lab results, flags, and test cancellations to investigator sites, sponsors, and affiliates.</li><li>Resolve accession holds and update project teams on delays.</li><li>Maintain accurate database records and coordinate additional testing needs.</li><li>Respond to project-related inquiries via phone and email.</li><li>Track and report metrics, document service failures, and escalate unresolved issues.</li><li>Act as a liaison between internal teams and external clients.</li><li>Ensure patient safety and advocate for investigator site needs during process changes.</li></ul><h3>Qualifications</h3><ul><li>High school diploma required.</li><li>Minimum 2 years of phone-based customer service experience.</li><li>Must be bilingual in English/Spanish or English/Portuguese.</li><li>Strong verbal communication, organizational, and problem-solving skills.</li><li>Ability to multitask and work independently in a fast-paced environment.</li><li>Experience in the pharmaceutical industry is a plus.</li></ul><h3>Why Join Us?</h3>You’ll thrive in a learning-based culture that supports your professional growth. You’ll gain global experience, work independently within a collaborative team, and play a meaningful role in advancing healthcare.

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Customer Service Rep II

DescriptionThe main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities:Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience:High school diploma or GED preferred. 2-4 years customer service related experience required. Shift9AM-5:30PMONSITE 5 Days a week in Raritan, NJ Additional Skills &amp; Qualifications- Bilingual Spanish- Customer Service skills- Microsoft office- Data Entry

Customer Service Rep. II

A local Credit Union based out of Washington is interested in hiring Customer Service Representative to their team onsite in Spokane, WA. These positions are long term opportunities with a positive growth structure! Description<ul><li>Provides outstanding service to promote deep and lasting member relationships.</li><li>Answers general inquiries and performs account maintenance via phone or email channels.</li><li>Meets/exceeds key critical metrics.</li><li>Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.</li><li>Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.</li><li>Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.</li><li>Maintains knowledge of credit union policies, procedures, and regulations.</li><li>Performs other duties as assigned.</li></ul> Skills &amp; Qualifications<ul><li>Bilingual Spanish (Preferred)</li><li>Customer Service Experience</li></ul>We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protectedclassification. Eligibility requirements apply to some benefitsand may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:<ul><li>Medical, dental &amp; vision</li><li>401(k)/Roth</li><li>Insurance (Basic/Supplemental Life &amp; AD&amp;D)</li><li>Short and long-term disability</li><li>Health and Dependent Care Spending Accounts (HAS &amp; DCFSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time off/Leave (PTO, Vacation, or Sick Leave)  </li></ul>

Customer Service Representative

Description
					Our Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding Group Retirement products as well as variable life insurance products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows XP, Access Database programs, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. Once proficient with training, will look to cross train to either Life or Individual Retirement based products based on business needs.

The CSR will be responsible for answering an average of 50-60 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals. Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, After Call Work, and Adherence goals established by the department. The position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures.

The candidate focus is on Customer Service/Contact Center experience with typing/writing and grammar skills to handle chats as well as calls.
					 					Skills
					Customer service, Operations Specialist, Call Center Representitive, Customer Support, Technical Support
					 					Top Skills Details
					Customer service,Operations Specialist,Call Center Representitive,Customer Support,Technical Support
					 					Additional Skills &amp; Qualifications
					• Bachelor&#39;s Degree preferred, Associate&#39;s okay. High School Diploma required.
• A strong commitment to customers - prior customer service experience is a plus with superior customer service skills.
• Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills.
• Strong work ethic, demonstrates commitment, dedication, professionalism, highly engaged and involved in the job. Ability to work alone and with a team in a highly structured environment.
• Ability to learn and retain a large amount of detailed information within a short period of time as well as multitask and use multiple systems simultaneously.
• Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner.
• Successfully manages a heavy call volume and sedentary nature of job. Required to sit at a workstation while on the telephone for 80% - 85% of the working day.
• Self-motivator and self-learner.
• Knowledge in life insurance with an understanding of the financial market is a plus.
• Reliable; ability to meet attendance and punctuality standards.

METRICS:
SCHEDULE ADHERENCE - any time missed during training (6 weeks) is grounds for termination due to falling behind. Additionally, there are benchmarks that will be set for occurrences for tardiness/absences when it comes to being considered for full time roles, so reliability and attendance is CRUCIAL.
QUALITY ASSURANCE - 85% score or higher
AVG INTERACTIONS PER DAY - 50-60 per CSR
					 					Experience Level
					Entry Level

DescriptionOur Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding Group Retirement products as well as variable life insurance products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows XP, Access Database programs, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. Once proficient with training, will look to cross train to either Life or Individual Retirement based products based on business needs. The CSR will be responsible for answering an average of 50-60 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals. Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, After Call Work, and Adherence goals established by the department. The position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures. The candidate focus is on Customer Service/Contact Center experience with typing/writing and grammar skills to handle chats as well as calls. SkillsCustomer service, Operations Specialist, Call Center Representitive, Customer Support, Technical Support

<h3>Customer Service Representative – Healthcare Access Support</h3>&#128205; Location: Columbia, SC &#128188; Schedule Options:<ul><li>8:00 AM – 4:30 PM CST (Mon–Fri)</li><li>9:30 AM – 6:00 PM CST (Mon–Fri)</li><li>10:30 AM – 7:00 PM CST (Mon–Fri)</li><li> &#128176; Pay Rate: $14.00/hour</li><li> &#128197; Contract Duration: 3 months, with potential for permanent conversion</li></ul> <h4>About the Role</h4>Join a mission-driven team dedicated to improving access to healthcare services. As a Customer Service Representative, you’ll be the frontline support for individuals applying for disability-based transportation programs. This role blends call center responsibilities with administrative support, offering a dynamic and impactful workday. <h4>Key Responsibilities</h4><ul><li>Handle inbound and outbound calls using an automatic dialer system (approx. 80 calls/day)</li><li>Assist callers with ADA Core Services and other disability-based programs</li><li>Perform data entry, documentation, and ID processing</li><li>Schedule transportation services in a cost-effective manner</li><li>Maintain confidentiality and comply with HIPAA regulations</li><li>Provide receptionist coverage and manage office supplies and equipment</li><li>Support special projects and maintain organized filing systems</li></ul> <h4>Qualifications</h4><ul><li>Minimum 1 year of call center experience (any industry)</li><li>Strong multitasking and communication skills</li><li>Ability to work in a fast-paced, high-volume environment</li><li>Must have a dedicated workspace and 30mbps internet speed (no hotspots)</li><li>Must not be in a caretaking role during work hours</li></ul> <h4>Work Environment</h4><ul><li>In-office until training is completed</li><li>Free employee parking available</li><li>Business casual attire (no jeans or t-shirts)</li><li>Breaks: Two 14-minute breaks + 30-minute lunch (scheduled)</li><li>No time off allowed during the initial 2-week onsite training period</li></ul> If you&#39;re passionate about helping others and thrive in a structured, service-oriented environment, we encourage you to apply!

“Ready to make a real impact? Join our team as a Client Services Specialist and help customers navigate their financial journey with confidence and care!” <h3>Client Services Specialist</h3>Start Date: November 4, 2025Location: Tucson, AZ 85711Shift: Monday–Friday, 7:00 AM – 5:00 PM <h4>Job Overview</h4>Join a dynamic team where your customer service expertise makes a real impact! As a Client Services Specialist, you’ll be the voice of support for customers with existing loans, ensuring every interaction is professional, helpful, and efficient. <h4>Key Responsibilities</h4><ul><li>Handle high-volume inbound calls and provide exceptional customer care.</li><li>Assist with ACH setups/cancellations and process payments or adjustments.</li><li>Guide customers through online payment portals and resolve account inquiries.</li></ul> <h4>Qualifications</h4><ul><li>2+ years experience in a high-volume call center environment.</li><li>Strong computer navigation skills (Office 365 proficiency required).</li><li>Banking, loan, or mortgage experience preferred; bilingual in Spanish is a plus.</li></ul>

Workplace Type: HybridLocation: Delavan, Wisconsin, 53115-2008, United States About the Role: We’re seeking a Customer Service Representative to support our sales team by delivering exceptional customer care and sales support. This role involves order entry via phone and email, managing customer expectations, and driving sales growth through effective service.Key Responsibilities:<ul><li>Provide customer support and order entry using Salesforce and SAP</li><li>Handle inquiries via phone and email</li><li>Ensure accurate data entry and timely resolution of customer issues</li><li>Collaborate with internal teams to meet customer needs</li></ul>Qualifications<ul><li>Customer service and support experience</li><li>Call center or operations background</li><li>Proficiency in data entry, Excel, CRM, and ERP systems</li><li>Experience with Salesforce and SAP</li><li>Strong customer care and communication skills</li></ul>Work Schedule:<ul><li>Training onsite for 2–4 weeks</li><li>Hybrid schedule: onsite Mon/Tues/Thurs, remote Wed/Fri</li><li>Hours: 7:30 AM – 4:00 PM</li></ul>Contract Type: Indefinite contract with potential for direct hire based on performance.

Customer Service Representative – Pittston, PAAre you passionate about helping others and looking for a fulfilling career with growth potential? Join our team in Pittston, PA as a Customer Service Representative!Training:<ul><li>In-office training begins at 9:00 AM EST.</li></ul>Operating Hours:<ul><li>7:00 AM – 9:00 PM EST</li><li>Onsite schedules available, Monday – Friday (8.5-hour shifts)</li></ul>Compensation:<ul><li>Hourly pay plus incentive pay</li></ul>Career Path:<ul><li>Pathway to obtain insurance licensing</li><li>Opportunities for advancement into leadership roles</li></ul>Why Join Us?<ul><li>Make a Difference: Provide support and peace of mind to small business owners.</li><li>Growth Opportunities: Our company has experienced 400% growth, creating ample opportunities for advancement.</li><li>Fantastic Culture: Enjoy a friendly, team-oriented, and laid-back environment, supported by engaged management.</li><li>Comprehensive Training: Our dedicated training team will ensure you’re fully prepared and confident in your role.</li></ul>Job Description:<ul><li>Deliver industry-leading service standards by providing prompt, one-call resolution to client inquiries.</li><li>Multitask efficiently between documentation, phone calls, and follow-ups.</li><li>Foster a collaborative, team-focused environment centered on customer service and company growth.</li></ul>Primary Responsibilities:<ul><li>Answer incoming calls from current clients regarding policy questions, requested changes, or updates.</li><li>Build and grow existing client relationships.</li><li>Save cancellation requests and set up autopay as needed.</li><li>Ensure timely and accurate entry of all inbound leads.</li><li>Follow up on outstanding items and provide thorough documentation.</li></ul>Requirements:<ul><li>Strong customer service and communication skills (phone and email)</li><li>Dependable, punctual, and able to multitask in a fast-paced environment</li><li>Professional attitude and a desire to help others</li><li>Willingness to learn and grow within the company</li></ul>

Join a dynamic and award-nominated call center team during peak tax season! We’re looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client’s tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you. <h3>What You’ll Do:</h3><ul><li>Handle 50+ inbound calls per day from tax professionals and consumers regarding tax software and refund programs</li><li>Provide support via phone, chat, and email</li><li>Assist consumers with refund advance programs and troubleshoot account issues</li><li>Conduct outbound “discovery” calls to previous customers to gauge interest in renewing services</li><li>Accurately document all customer interactions for trend analysis and quality assurance</li><li>Maintain high service levels and call quality standards</li><li>Collaborate with team members and leadership to ensure a positive customer experience</li></ul><h3>What We’re Looking For:</h3><ul><li>2+ years of customer service experience (call center preferred)</li><li>Experience with chat/email support and navigating multiple systems</li><li>High school diploma or GED required</li><li>Experience in financial services, banking, or tax support is a plus</li></ul><h3>Work Schedule:</h3><ul><li>Training: 2 weeks, 8:45 AM – 5:00 PM (1-hour lunch)<ul><li>December: 8:45 AM – 6:00 PM</li><li>January–March: 8:45 AM – 8:00 PM</li><li>Saturdays (Jan–Mar): 11:00 AM – 3:00 PM</li></ul></li><li>Must be open to occasional extended hours and overtime during peak season</li></ul><h3>Why You’ll Love It Here:</h3><ul><li>Fun, engaging culture with themed Fridays and a supportive team environment</li><li>Spacious break room with food market and even a basketball hoop!</li><li>Unlimited overtime opportunities during peak season</li><li>Opportunity to gain valuable experience in the financial and tech industries</li><li>Work with a team in the running for Mid-Size Call Center of the Year and Contact Center Manager of the Year</li></ul>Ready to bring your customer service skills to a new level? Apply now and be part of a team that makes tax season smoother for thousands of customers!

Customer Service RepresentativeOn Site (5 Days a Week)Charlotte, NC12 Month Contract DescriptionOur Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding Group Retirement products as well as variable life insurance products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows XP, Access Database programs, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. Once proficient with training, will look to cross train to either Life or Individual Retirement based products based on business needs. The CSR will be responsible for answering an average of 50-60 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals. Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, After Call Work, and Adherence goals established by the department. The position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures. The candidate focus is on Customer Service/Contact Center experience with typing/writing and grammar skills to handle chats as well as calls. Skills<ul><li>Customer service</li><li>Call center</li></ul> Additional Skills &amp; QualificationsBachelor&#39;s Degree preferred, Associate&#39;s okay. High School Diploma required.• A strong commitment to customers - prior customer service experience is a plus with superior customer service skills.• Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills.• Strong work ethic, demonstrates commitment, dedication, professionalism, highly engaged and involved in the job. Ability to work alone and with a team in a highly structured environment.• Ability to learn and retain a large amount of detailed information within a short period of time as well as multitask and use multiple systems simultaneously.• Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner.• Successfully manages a heavy call volume and sedentary nature of job. Required to sit at a workstation while on the telephone for 80% - 85% of the working day.• Self-motivator and self-learner.• Knowledge in life insurance with an understanding of the financial market is a plus.• Reliable; ability to meet attendance and punctuality standards. Experience LevelEntry Level

A renowned company is seeking Customer Service professionals to join their team. This role can offer you fantastic growth potential, an excellent company culture, and excellent benefits. In this role you will…· Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily)· Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts.· Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.· Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects· Use organizational skills to manage resources and locate references to maximize efficiency while on the phone· Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required· Maintain an enthusiastic and positive attitude· Be on time and ready to work at the start of the shift Required Experience:· Bachelor&#39;s Degree/Associate&#39;s Degree· Strong communication skills· Computer skills· Team player· Organization skills· Problem-solving and ability to multi-task

We are hiring for a customer service rep to join the team! This role is fully onsite in Golden Valley. The ideal candidate has worked in customer service for 2 years in any environment and is looking to learn and grow. DescriptionAnswer 80-100 inbound calls from customersSchedule appointments for customers to service vehiclesMake outbound calls to follow up with guests post appointmentUpdate customer information in internal systemProvide high level or customer service SkillsCustomer service Additional Skills &amp; Qualifications2+ years of customer service experienceHigh school diploma/GED

DescriptionWe are seeking a Customer Service Representative (CSR) for our Sales Team, where you’ll play a vital role in growing and supporting our customer base. The CSR will be key to delivering outstanding customer service while contributing to our sales initiatives. The ideal candidate will have prior customer service experience, preferably in a technical or industrial setting, and be a detail-oriented, proactive problem-solver dedicated to delivering high-quality support, driving customer satisfaction, and building long-term loyalty. •	Process customer quotes, purchase orders, RMAs, and related tasks efficiently and accurately.•	Provide product information, pricing, and order status updates to customers.•	Identify and prioritize issues, coordinating with engineering, production, and other departments to ensure timely solutions.•	Maintain a strong follow-up system and handle scheduled callbacks.•	Assist outside sales representatives with quotations, proposals, and customer inquiries.•	Document and communicate customer interactions in the company database.•	Proactively promote products and services through various channels and share opportunities with the sales team.•	Support the RMA process and address customer concerns to ensure complete satisfaction.- Inbound calls - 30-40 calls a day. Could be less or could be more based on day- Handling online chats daily - not very many but they have a chat line- Order Entry - 5-20 orders a day with 2-10 line items on avg- Supporting all product lines - over 1K SKEWS, 100&#39;s of parts. - Handling quotes for customers and providing them a rough quote with no PO&#39;s- Managed details on taxes for quoting and orders that need to be applied Skills &amp; QualificationsMust Haves: - 1+ year of customer service/order entry from the C&amp;IP industry- CRM/ERP skills- data entry skills or order entry Nice Haves:- Electronics industry experience (either hands on or order entry) - Previous experience with quoting orders Soft Skills: - Attention to detail for order entry and quoting - Ability to multitask - Independent worker - can work without direction

DescriptionAs a Customer Service Representative, you will be supporting a residential services team as the subject matter expert and real-time troubleshooter for customers in need. This position requires exceptional customer service skills to address products, service needs, billing, and transaction inquiries via a high volume of inbound calls. This is a remote, contract position that will support the team during their busiest season. SkillsCustomer service, Customer support, Call center, Customer service call center, Customer service team Additional Skills &amp; Qualifications•	An effective communicator who understands the importance of listening and being empathetic•	Problems solving skills and a passion to create customer satisfaction.•	Previous customer service experience•	Bi-lingual (Spanish) a plus but not required. •	Knowledge of basic office equipment and Office 365

Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same.·      Coordinate airbags recall appointments and provide all necessary dealership information.·      Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.·      Accurately document customer concerns to create detailed cases.·      Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.·      Collaborate with teammates for continuous feedback and professional growth.·      Handle settlement calls with utmost professionalism.·      Provide comprehensive support and details on claims.·      Utilize call center software to efficiently manage interactions and data.·      Achieve performance targets in call handling, customer satisfaction, and resolution rates.·      Navigate multiple screens and software systems to assist customers effectively. Your availability is required Monday-Friday from 6am-5pm across various schedules. If you&#39;re passionate about helping others and thrive in a fast-paced environment, we want to hear from you! SkillsCall center, Customer service, computer navigation, de-escalations, multitasking Additional Skills &amp; QualificationsGood decision making skills - must be able to work independently with little supervision. Must be able to work with a team and on their own. Must be able to type 30WPM minimumComputer skillsPrevious customer service experience Experience LevelIntermediate Level

Location: <ul><li>Greenfield, WI (100% on-site)</li></ul>Description<ul><li>Answer incoming calls and provide professional, empathetic customer support</li><li>Process and follow up on customer orders with accuracy and efficiency</li><li>Maintain up-to-date and detailed records in internal systems</li><li>Communicate with patients, clients, and internal teams to resolve inquiries</li><li>Collaboration among other team members on the customer service floor</li><li>Dispensing orders billed to insurance for medical equipment and soft goods such as walkers, bath safety, mobility aids and orthopedic supports</li><li>Enter in patient information</li><li>Unpacking shipments</li></ul> Additional Skills &amp; Qualifications<ul><li>Proven experience in a customer service or administrative support role</li><li>Strong interpersonal and communication skills (both verbal and written)</li><li>Highly dependable with excellent organizational abilities</li><li>Ability to multitask, prioritize responsibilities, and work independently</li><li>Proficiency in Microsoft Office Suite and general computer literacy</li><li>Healthcare background is a nice to have, not a must</li></ul>

DescriptionOur Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding Group Retirement products as well as variable life insurance products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows XP, Access Database programs, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. Once proficient with training, will look to cross train to either Life or Individual Retirement based products based on business needs. The CSR will be responsible for answering an average of 50-60 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals. Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, After Call Work, and Adherence goals established by the department. The position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures. The candidate focus is on Customer Service/Contact Center experience with typing/writing and grammar skills to handle chats as well as calls.

Description
					• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
• Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
• Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
• Capture concerns of the customer and properly document calls to create a case.
• Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
• Work fluidly with team for clear feedback and growth opportunities.
• Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
• Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
• Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
• Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
• Will use multiple screens, soft wares, and processes to assist customer.

-Must be available Monday-Friday from 6am-5:00pm as their are various scheduled within this timeframe
					 					Skills
					Call center, Customer service, computer navigation, outbound
					 					Top Skills Details
					Call center,Customer service,computer navigation,outbound
					 					Additional Skills &amp; Qualifications
					Education: College Degree preferred but equivalent work experience is sufficient Good decision making skills - must be able to work independently with little supervision. Automotive or dealer experience is HUGE PLUS. Preferred but not required. Must be able to work with a team and on their own.

Must be able to type 30WPM minimum
Computer skills
Previous customer service experience
					 					Experience Level
					Intermediate Level

Job Title: Customer Service RepresentativeLocation: Columbia, MD (Hybrid – Onsite first 2 weeks, then Tue/Thu/Fri remote)Shift: Monday to Friday, 9:00 AM – 6:00 PMStart Date: November 17, 2025Duration: 6-month Contract-to-HirePay Rate: $16.00 – $18.00/hour <h3>About the Role:</h3>We’re seeking two entry-level Customer Service Representatives to join a dynamic support team for an Automated Traffic Safety Enforcement program. This is a great opportunity for candidates looking to grow into a permanent role with a stable organization. <h3>Key Responsibilities:</h3><ul><li>Handle inbound calls from citizens regarding parking violations</li><li>Provide accurate information and resolve inquiries professionally</li><li>Verify violation images and vehicle information</li><li>Assist with payment processing and data entry</li><li>Maintain detailed documentation of customer interactions</li><li>Navigate multiple computer applications confidently</li><li>Deliver empathetic and effective communication in both English and Spanish</li></ul><h3>Must-Have Skills:</h3><ul><li>2+ years of customer service experience (minimum 1 year in a call center)</li><li>Proficiency in Microsoft Office Suite</li><li>Typing speed of 30–35 WPM</li><li>Strong interpersonal and organizational skills</li><li>Ability to defuse sensitive situations and multitask effectively</li></ul><h3>Nice-to-Have Skills:</h3><ul><li>Administrative experience</li><li>Experience in front-facing customer service roles</li></ul><h3>Work Environment:</h3><ul><li>Onsite for the first two weeks at Columbia, MD 21046</li><li>Hybrid schedule begins after training (Tue/Thu/Fri remote)</li><li>Fast-paced, high-volume call center (30–80 calls/day)</li><li>Performance monitored for attendance, call quality, and communication</li></ul>

TEKsystems is hiring customer service agents to join our clients team in Omaha, Nebraska. Start date is December 1st. Interviews begin week of November 3rd. Current openings include unlicensed and licensed roles. DescriptionThe Client Services Representative will be responsible for, but not limited to:<ul><li>Maintaining industry leading service standards by providing prompt service and one call resolution.</li><li>Timely entry of all inbound leads</li><li>Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.</li><li>Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.</li><li>Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc.</li></ul>Compensation: $19/hr base pay + commission, if active license (Property and Casualty) $21.47 base pay + commission Skills &amp; Qualifications:Prior call center experience is required if preferences below aren&#39;t metAssociates degree or equivalent preferred Active General Lines P&amp;C Insurance license preferred

DescriptionPay Rate : 20.40/hour Work Schedule: Days Time : Need to be open to the below options:Tuesday - Friday - 11:30am - 8pm Saturday - 9am - 6pm Mon - Fri 11:30am - 8pm Work location Type: onsite Skills: At least 1 yr of high volume call center experience Excellent communication skills Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request. Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements. Work Schedule: Tues. - Fri 11:30am - 8pm Saturday 9am - 6pm Is this Remote/Hybrid/Onsite?: onsite Skillssupport, customer service, call center Top Skills Detailssupport Additional Skills &amp; QualificationsIOI questions: Describe your call center experience?How many calls a day are you used to taking?Are you able to commit to 5 days a week onsite and have reliable transportation? Additional Skills &amp; QualificationsScreening questions for subs::Q1: Do you have high call volume call center experience?A1: If not, this does not preclude you but will definitely make the job more difficult Q2: Do you have reliable transportation to be onsite 5 days a week?A2: If no, this role is not a good fit Q3: Do you have any preplanned commitments that will bar you from being fully available for training and reverification from 10/20/25 thru 2/13/26?A3; If so, it does not preclude you from being hired, but we need to know what everyone&#39;s availability will be. Reverification is blacked out from time off from 12/29/26 thru 1/9/26. Q4: Are you able to commit to a late shift of 11:30am - 8pm for 9-12 months?A4: If not, this will not be the position for you. At least 1 yr of high volume call center experienceExcellent communication skillsType at least 35 wpm Interview form ****must be completed to sub*** - https://forms.office.com/r/wQUBku1pSk?origin=lprLink Full process - New Interview/selection process for McKesson Cary1. Candidate fills out form link https://forms.office.com/r/wQUBku1pSk?origin=lprLink (they can do this after G2 to start working on it asap) If they have already been subbed they need to go back and do this now.2.3. Nicole to select candidate for “sell-in” call with McKesson managers4. McKesson managers will give final offer based on resume review on our call5. Candidates will be entered into fieldglass and extended pre-ID offers without interviewing with the client6. Nicole will send out contractor expectations to review with the candidates (attendance policy, mckesson worker expectations, etc.) Experience LevelEntry Leve

<h3 style="text-align: center;">Customer Service Representative</h3>&#128205; Location: Tempe, AZ 85284&#127970; Workplace Type: On-site&#128197; Start Date: November 17, 2025&#128338; Shift: Must be available 7 days a week between 5:00 AM – 10:00 PM (specific schedule assigned after training) <h4>Job Overview</h4>Join a dynamic call center team where your customer service skills make a real impact! This role offers growth opportunities, extensive training, and a clear path to advancement. <h4>Key Responsibilities</h4><ul><li>Handle inbound calls and provide accurate information on prior authorizations and general inquiries.</li><li>Utilize multiple systems to update customer records and ensure high-quality service.</li><li>Maintain exceptional attention to detail while managing high call volumes (50–100 calls/day).</li></ul> <h4>Qualifications</h4><ul><li>Experience: Minimum 1 year in a high-volume call center within the last 2–3 years.</li><li>Skills: Typing speed of at least 30 WPM, strong computer proficiency.</li><li>Testing: Must pass typing and call center telephone skills assessments.</li></ul> <h4>Additional Details</h4><ul><li>Duration: 6 months</li><li>Placement Type: Contract-to-Hire</li><li>Training: Monday–Friday, 8:00 AM – 4:30 PM for 4 weeks (mandatory participation).</li><li>Growth: Opportunity for promotion to Tier 2 Agent with pay increase and long-term career paths.</li></ul>

DescriptionResponds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally.Communicates answers and solutions to customers verbally and/or in writing.Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch.Assists other teams within operations depending on business needs.Updates contracts promptly with notes so the most current information is readily available to all company personnel.Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information.Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers.Collaborates with teammates in creating solutions for different customer issues and situations

<h3 style="text-align: center;">Customer Service Representative</h3>Start Date: December 15, 2025Location: Tempe, AZ 85284Shift: Must be available 7 days a week between 5:00 AM – 10:00 PM (set schedule assigned within these hours)Workplace Type: On-siteDuration: 6 months Contract to Hire<h4>Job Overview</h4>Join a dynamic call center team where you’ll play a key role in delivering exceptional customer service and supporting pharmacy benefit management operations.<h4>Job Description</h4><ul><li>Handle inbound calls and follow-up inquiries, including prior authorizations and general questions.</li><li>Accurately enter and update customer information across multiple systems.</li><li>Maintain high standards of quality and accuracy while managing 50–100 calls per day.</li></ul><h4>Qualifications</h4><ul><li>Minimum 1 year of high-volume call center experience within the last 2–3 years.</li><li>Typing speed of at least 30 WPM and strong computer skills.</li><li>Ability to pass required assessments: Typing Test (30 WPM) and Call Center Telephone Skills (75% minimum).</li></ul><h4>Additional Details</h4><ul><li>Training: Monday–Friday, 8:00 AM – 4:30 PM for 4 weeks.</li><li>Growth Opportunities: Potential for conversion to full-time employee after 8–9 months, with career advancement into Tier 2 roles and beyond.</li></ul>

Customer Service Specialist – Medical Equipment Services &#128205; Location: Fully On-Site – Face-to-Face Customer Service &#128338; Core Hours: Monday through Friday, 8:00 AM to 5:00 PM (1-hour lunch) &#128222; On-Call Rotation: Once every 6 weeks (Saturday &amp; Sunday, 9 AM–9 PM) | Once hired direct <h3>About the Role</h3>We are seeking a dedicated Customer Service Specialist to join our team in a fast-paced, patient-focused environment. This role involves direct interaction with patients, physicians, and insurance providers to ensure timely and accurate delivery of medical equipment and services. <h3>Key Responsibilities</h3><ul><li>Handle inbound and outbound calls with professionalism and empathy</li><li>Create and manage patient orders based on physician referrals</li><li>Educate patients on financial responsibilities and insurance coverage</li><li>Verify insurance eligibility, co-pays, deductibles, and obtain pre-authorizations</li><li>Navigate multiple EMR systems to retrieve and input documentation</li><li>Maintain accurate records and documentation in accordance with company procedures</li><li>Communicate effectively with internal teams regarding insurance trends and patient needs</li><li>Resolve customer concerns and provide solutions with compassion</li><li>Meet performance metrics including quality assurance and responsiveness</li></ul> <h3>Required Skills</h3><ul><li>Strong customer service and communication skills</li><li>Familiarity with medical insurance processes</li><li>Understanding of medical terminology and durable medical equipment</li><li>Ability to manage multiple systems and tasks efficiently</li><li>Excellent attention to detail and organizational skills</li><li>Patience and empathy, especially when working with elderly patients</li><li>Conflict resolution and de-escalation abilities</li></ul> <h3>Preferred Qualifications</h3><ul><li>Experience in a medical or clinical setting</li><li>Knowledge of HIPAA regulations</li><li>Background in respiratory therapy or currently pursuing a related degree</li><li>Experience with EPIC or BrightTree software</li></ul>

Join Our Fast-Paced Customer Experience Team! Are you a people person who thrives in a dynamic environment? We’re looking for a Customer Service Rep to be the friendly voice behind our automotive service experience!In this role, you’ll:<ul><li>Handle 80–100 inbound calls daily, helping customers with their vehicle service needs</li><li>Schedule appointments and ensure a smooth, hassle-free experience</li><li>Make outbound calls to follow up and keep guests informed and satisfied</li><li>Keep customer records up-to-date in our internal system</li><li>Deliver top-tier customer service that leaves a lasting impression</li></ul>If you love solving problems, staying organized, and making someone’s day better—this is the job for you!

Job Description<ul><li>This staff position will respond to provider inquiries that have been directed to the Call center. </li><li>Designated call center staff will be available to offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquires. </li><li>Position requires the recording, tracking and monitoring of call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application. This includes tracking and monitoring open tickets for proper follow, assignment and escalation as required. </li><li>All inquiries will be supported through an extensive training program including documentation consisting of established procedures, scripts and knowledge content. </li><li>Processes customer requests by using various tools and technologies including desktop faxing, web self help and support. This includes the dissemination of faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.</li></ul>

Description
					Responsible for outbound calls - using call center software
• Develop and maintain working knowledge of current products and services offered by the company
• Answer all calls and emails in a timely manner, in adherence to their goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and/or submit documentation and orders
• Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation
• Enter and review all pertinent information in EMR system including authorizations and expiration dates
• Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
• Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
• Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
• Meet quality assurance requirements and other key performance metrics
• Facilitate resolution on customer complaints and problem solving
• Pays attention to detail and has great organizational skills
• Actively listens to patients and handle stressful situations with compassion and empathy
• Flexible with the actual work and the hours of operation
• Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents
					 					Skills
					customer service
					 					Top Skills Details
					customer service
					 					Additional Skills &amp; Qualifications
					Computer skills
Customer Service
Data Entry
					 					Experience Level
					Entry Level

DescriptionThe ideal candidate should be familiar with commonly used concepts, practices, and procedures within the customer service field. Main field of activity:• Coordinate all incoming calls to sell goods and services for the organization.• Provide customer service and support by specifying, coordinating, and informing customers of the current status of their orders, as well as by informing them of the distribution network for sales and repair efforts.• Receive written or verbal customer purchase orders for material or merchandise from customers or salespeople. This work typically involves some combination of the following duties: quoting prices; determining availability of ordered items and suggesting substitutes when necessary; advising expected delivery date and method of delivery; recording order and customer information on order sheets; checking order sheets for accuracy and adequacy of information recorded; ascertaining credit rating of customer; furnishing customer with acknowledgment of receipt of order; following up to see that order is delivered by the specified dated or to let customer know of delay in delivery; maintaining order file; checking shipping invoice against original order.• May refer to Travaini catalogs and manuals, or a similar document, to ensure that the proper item is supplied or to verify the price of the ordered item.• Provide customers with consultative advice using knowledge gained. Provide verbal and written quotes for corrective and recommended parts to customers− Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction− Field customer calls for system and warranty/ repair needs.− Assign, enter, and process all sales orders for vacuum systems and spare parts orders− Generate return authorizations for replacements on problem orders, to include warranty and repair, and for those items not received.− Maintains liaison with other departments for order completion− Arrange all transportation, providing tracking information and costs associated with freight− Post freight charges via invoicing at the end of the day for all shipped orders Additional Skills &amp; QualificationsActive Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.− Time Management – Work in an organized and efficient manner to ensure the appropriate management of one&#39;s own time.− Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.− Speaking - Talking to others to convey information effectively.− Service Orientation - Actively looking for ways to help people.

DescriptionTo be considered for this role, candidates must have at least one year of experience working in a call center environment. All industry backgrounds are welcome.Customer Service Representatives (CSRs) serve as the frontline and public image of the organization. In this role, CSRs will handle a variety of responsibilities, including:Managing incoming and outgoing phone callsPerforming general clerical duties and data entryProcessing photo ID requestsResponding to customer inquiries and service requestsProviding receptionist and administrative supportequired: Minimum of 1 year of call center experiencePreferred: Experience managing high call volumes (approximately 80 calls per day)Familiarity with automatic dialer systems (calls are back-to-back)Must have a dedicated, quiet workspaceInternet speed of at least 30 Mbps (no hotspots; test via FAST.com)Full availability for an uninterrupted 8-hour shift solely dedicated to supporting members SkillsCustomer service, Customer support, Help desk, Call center Experience LevelEntry Level

Description
					Pay Rate : 20.40/hour 
 Work Schedule: Days Time : 
Need to be open to the below options:
Tuesday - Friday - 11:30am - 8pm Saturday - 9am - 6pm 
Mon - Fri 11:30am - 8pm
 Work location Type: onsite 
 Skills: 
 At least 1 yr of high volume call center experience 
 Excellent communication skills 


Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information. 
 
 Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner 

Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. 
 
 Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral 
 
 Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request. 
 
 Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate 
 
 Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety 
 
 Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements. 
 
 Work Schedule: Tues. - Fri 11:30am - 8pm Saturday 9am - 6pm 
 Is this Remote/Hybrid/Onsite?: onsite
					 					Skills
					support, customer service, call center
					 					Top Skills Details
					support
					 					Additional Skills &amp; Qualifications
					IOI questions: 

Describe your call center experience?
How many calls a day are you used to taking?
Are you able to commit to 5 days a week onsite and have reliable transportation?


Additional Skills &amp; Qualifications
Screening questions for subs::
Q1: Do you have high call volume call center experience?
A1: If not, this does not preclude you but will definitely make the job more difficult

Q2: Do you have reliable transportation to be onsite 5 days a week?
A2: If no, this role is not a good fit

Q3: Do you have any preplanned commitments that will bar you from being fully available for training and reverification from 10/20/25 thru 2/13/26?
A3; If so, it does not preclude you from being hired, but we need to know what everyone&#39;s availability will be. Reverification is blacked out from time off from 12/29/26 thru 1/9/26.

Q4: Are you able to commit to a late shift of 11:30am - 8pm for 9-12 months?
A4: If not, this will not be the position for you.

At least 1 yr of high volume call center experience
Excellent communication skills

Interview form ****must be completed to sub*** - https://forms.office.com/r/wQUBku1pSk?origin=lprLink

Full process -

New Interview/selection process for McKesson Cary
1. Candidate fills out form link https://forms.office.com/r/wQUBku1pSk?origin=lprLink (they can do this after G2 to start working on it asap)
2. Submit the below format and resume into chatter on this req. tag nicole and kelsy taylor for review
3. Nicole and Kelsy to review candidates and make offer - will tag VMS admin to sub into Fieldglass
5. Candidates will be entered into fieldglass and extended pre-ID offers without interviewing with the client
6. Recruiter will offer candidate and complete ESF, they will send out onboarding expectations to review with the candidates
					 					Experience Level
					Entry Level

DescriptionThe role of the Customer Care Representative is to assist customers with product questions via phone, email, fax, and chat. You will work with customers on order entry, product pricing, shipment tracking, and basic inquiries. This role is located in Rolling Meadows, IL at a corporate HQ. Essential Duties and Responsibilities: - Handle inbound telephone, e-mail, fax and Chat inquiries from B2B customer accounts, 40+ calls a day- Respond to customer chats using online chat - Enter orders received via phone, email, fax, and webchat - Take Ownership of customer issues from start to finish- Respond to email requests including; order entry, quote requests, basic product inquiries, return processing, order status, and order updates- Provide pricing on quotes for customers, prospects and company sales teams per established guidelines - Resolve customer complaints or concerns regarding service, products, pricing - Update customer account information as needed - Provide Cross-Functional Support as the business requires Hours: Monday-Friday 8am-5pm Additional Skills &amp; QualificationsMust Haves: - 2 years of professional office phone skills or 2 years of retail customer service- Proficient computer skills (Microsoft office suite, data entry, computer navigation) - Phone handling experience (office, call center, retail leadership) Nice Haves: - Customer Resolution - Call Center Experience- ERP or CRM experience- Salesforce.com- Account management or sales support experience Soft Skills: - Ability to multitask- Leadership- Attention to detail - Reliability

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL! Position: Member Service Representative (Fraud Department) Job Description<ul><li>To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation</li><li>Provide information regarding the company&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service</li><li>Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts</li><li>Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction</li><li>Handle a call volume of 80-100+ calls daily</li></ul> Qualifications<ul><li>High School Diploma/ GED required</li><li>1-2 years of recent customer service experience</li><li>Ability to work in a fast-pace high-volume call center environment</li><li>Willingness to help others and ability to navigate difficult conversations</li><li>Strong computer knowledge and data entry/typing skills</li></ul> Schedule: Afternoon Shifts!<ul><li>Start times range between the hours of 12:00PM - 3:00PM</li><li>Monday-Saturday OR Sunday-Friday (Will have 1 rotating off day during the week) **MUST have a 6 day availability to work</li><li>Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.</li></ul>Training:<ul><li>Fully ONSITE - Monday- Friday, 2:30 CST-10:00pm CST</li><li>NO Time Off during Training: November 17th -January 9th</li><li>Start Date: November 17th</li></ul> If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests Aston Carter integrated with TEKsystems, effective Jan. 1, 2024

<h4>About the Role</h4>We are seeking a Customer Care Representative to join our team at our corporate headquarters in Rolling Meadows, IL. In this role, you will assist customers with product questions and provide support via phone, email, fax, and chat. You will handle order entry, pricing inquiries, shipment tracking, and general customer service needs.<h4>Key Responsibilities</h4><ul><li>Manage inbound inquiries from B2B customer accounts via phone, email, fax, and chat (40+ calls daily).</li><li>Enter orders received through multiple channels.</li><li>Respond to email requests including order entry, quotes, product inquiries, returns, and order updates.</li><li>Provide pricing on quotes for customers and internal sales teams.</li><li>Resolve customer complaints or concerns regarding service, products, or pricing.</li><li>Update customer account information as needed.</li><li>Provide cross-functional support as required.</li></ul><h4>Qualifications</h4><ul><ul><li>Experience:2+ years of professional office phone experience OR</li><li>2+ years of retail customer service (leadership roles preferred)</li><li>Skills:Proficient in Microsoft Office Suite and data entry</li><li>Strong phone handling experience (office, call center, or retail leadership)</li></ul><li>Reliable internet connection for remote work days.</li></ul><h4>Work Environment</h4><ul><li>Training: 10–12 weeks, 5 days onsite<ul><li>Day 1: 9:00 AM – 2:00 PM</li><li>Following days: 8:00 AM – 4:00 PM</li></ul></li><li>Post-training schedule:<ul><li>3 days in office (Wednesday is a core day)</li><li>Remote work allowed on non-consecutive days (cannot be Monday or Friday)</li></ul></li><li>Paid 45-minute lunch break.</li></ul><h4>Soft Skills</h4><ul><li>Customer Focus: Respond professionally and courteously to all customer needs.</li><li>Communication: Strong oral and written communication skills.</li><li>Organization: Ability to plan and monitor work effectively.</li><li>Problem Solving: Identify and resolve basic issues efficiently.</li><li>Quality: Adhere to organizational standards and procedures.</li></ul>

<h4>About the Role</h4>We are seeking a Customer Service Representative (CSR) to join our Sales Team. In this role, you’ll be a key player in supporting customers and driving satisfaction while assisting with sales initiatives. The ideal candidate is detail-oriented, proactive, and experienced in customer service—preferably in a technical or industrial setting. <h4>Responsibilities</h4><ul><li>Process customer quotes, purchase orders, RMAs, and related tasks accurately and efficiently.</li><li>Provide product information, pricing, and order status updates.</li><li>Coordinate with engineering, production, and other departments to resolve issues promptly.</li><li>Maintain follow-up systems and handle scheduled callbacks.</li><li>Assist outside sales representatives with quotations, proposals, and inquiries.</li><li>Document customer interactions in the CRM/ERP system.</li><li>Promote products and services and share opportunities with the sales team.</li><li>Support the RMA process and address customer concerns to ensure satisfaction.</li><li>Handle inbound calls (30–40/day) and occasional online chats.</li><li>Enter 5–20 orders daily, averaging 2–10 line items per order.</li><li>Manage quotes, including tax details for orders.</li></ul><h4>Requirements</h4>Must-Haves:<ul><li>1+ year of customer service or order entry experience in a commercial/industrial products environment.</li><li>CRM/ERP proficiency.</li><li>Strong data entry and order processing skills.</li></ul>Nice-to-Haves:<ul><li>Experience in electronics or industrial products.</li><li>Previous quoting experience.</li></ul>Hours:Monday - Friday<ul><li>8am-5pm shift</li></ul><h4>Benefits</h4><ul><li>Competitive salary and benefits package.</li><li>401(k) with profit sharing.</li><li>Medical, dental, and life insurance.</li><li>Paid holidays and vacation.</li><li>Professional development opportunities.</li><li>Supportive team environment.</li></ul>

Our client, a leading national Property and Casualty Insurance company, is looking to add a Customer Service Representative to their O&#39;fallon, MO team. DescriptionSummary:If you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You’ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Job Responsibilities: • Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.• Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment• Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller• Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries• Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries &amp; concerns• Maintain established levels of productivity, service, and quality standards• Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures• Complete additional tasks and other projects/duties as assigned• Work overtime as needed Skills &amp; QualificationsSkills:-• Effective, strong, and service focused communication skills, both verbal and written• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment• Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking• Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners• Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocityEducation/Experience• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!• Experience in a high-volume contact center with a strong focus on superior service is a plus!• 1-2 years Customer Service experience

DescriptionAdministers health insurance benefits for our members and our reps take calls from providers and members regarding claims, benefits, and eligibility. 50-60 incoming calls daily. Needs call center experience. Healthcare is a plus. Skillscustomer service Additional Skills &amp; QualificationsSelf motivatedProblem solvingMotivated to advance their careersSimple, basic computer skills Work Teams, Word, Excel Experience LevelIntermediate Level

DescriptionResponds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally.Communicates answers and solutions to customers verbally and/or in writing.Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch. SkillsCustomer service, Call center, Customer support, data entry, outlook Additional Skills &amp; QualificationsAttention to detailQuick learnerPunctual

<h2>&#127775; Client Services Specialist</h2>Location: Tucson, AZ 85711 (onsite)Company: Advanced Financial CorporationWork Hours: Assigned between 7am–5pm, Mon–FriTraining: 3 weeks, paid Start Date: November 4, 2025 <h3>&#128736;️ Key Responsibilities</h3><ul><li>Handle high-volume inbound calls (80+ daily)</li><li>Assist with ACH setups/cancellations</li><li>Process payments, adjustments, credits, and mail correspondence</li><li>Support customers logging into the payment portal</li><li>Calculate loan payments and provide account guidance</li><li>Deliver exceptional service with a solutions-first mindset</li></ul><h3>✅ Must-Have Skills</h3><ul><li>2+ years in a call center environment</li><li>Strong customer service and help desk support experience</li><li>Proficiency in Office 365 and navigating software applications</li><li>Excellent communication and multitasking abilities</li><li>Reliable attendance and punctuality</li></ul><h3>&#127752; Nice-to-Haves</h3><ul><li>Bilingual in Spanish</li><li>Background in banking, billing, loans, or mortgage</li><li>Familiarity with STAR Method interview techniques</li></ul><table class="ql-table-blob" border="0" style="width: 141pt;" width="188"><tbody><tr height="20" style="height: 15.0pt;"><td colspan="1" rowspan="1" class="xl65" height="20" width="188" style="height: 15.0pt; width: 141pt;">#prioritywest25</td></tr></tbody></table><h3> </h3>

Location: Minneapolis, MN 55416&#128338; Schedule: 40 hours/week with rotating shifts (see below) <h3>About the Role</h3>We’re hiring a Customer Service Representative to join a dynamic and supportive team in a modern office environment. This role involves handling inbound and outbound calls, scheduling vehicle service appointments, and providing top-tier customer support. <h3>Key Responsibilities</h3><ul><li>Answer 80–100 inbound calls daily</li><li>Schedule service appointments for customers</li><li>Make outbound follow-up calls post-appointment</li><li>Update customer records in internal systems</li><li>Deliver exceptional customer service</li></ul> <h3>Qualifications</h3><ul><li>Minimum 2 years of customer service experience</li><li>High school diploma or GED</li><li>Strong communication and organizational skills</li><li>Ability to work every other Saturday (8:30 AM – 5:00 PM)</li></ul> <h3>Preferred Experience</h3><ul><li>6+ months in a call center environment</li><li>6+ months in a dealership setting (e.g., Walser, Morrie’s, CarMax, etc.)</li></ul> <h3>Work Environment &amp; Culture</h3><ul><li>Office-based call center setup with personal desk and dual monitors</li><li>Business casual dress code</li><li>Family-oriented and growth-focused culture</li><li>Side-by-side coaching and training support</li><li>Opportunity for raises and career advancement</li></ul> <h3>Shift Details</h3>Two-week rotation:Week 1:Monday–Friday | 9:30 AM – 6:00 PM Week 2:Monday–Friday | 9:30 AM – 6:00 PM (with one weekday off: Tue/Wed/Thu) Saturday | 8:30 AM – 5:00 PM

DescriptionMAXIMUS Maine State-based Marketplace (ME SBM) Training and Residency: 100% attendance is expected, and agents will be expected to be on camera for the entire duration of training. Training - 8:00 AM - 4:30 PM M-F | 3 Weeks Residency - 8:00 AM - 4:30 PM M-F | 2 Weeks Please note that the residency schedule may be adjusted to 8:30am -5:00pm. Hours of Operation: Friday 8:00 AM- 5:00 PM ET through October 31st, 2024. Hours of Operation During Open Enrollment: November 1st through Jan 15th. CSR 2 Job Description Essential Duties and Responsibilities:• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.• Respond effectively to all forms of inbound and outbound contacts.• Track and document all inquiries using the applicable systems.• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.• Facilitate the fulfillment of caller requests for materials via mail, email, or download.• Facilitate translation services for non-English speaking callers according to procedures.• Escalate calls or issues to the appropriate designated staff for resolution as needed.• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.• Perform other duties as assigned by management. Minimum Requirements:High School diploma or equivalent• 6 months - 2 years of experience• Strong data entry and telephone skills Job Seeker Entry: Please ensure that the candidate’s legal name is entered and spelled accurately on the tracker and in Fieldglass (no maiden names, nick names, preferred names, etc.). Reminders When Recruiting Contact Center Operations Workers Internet connectivity to Maximus:Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred. Note: there may be some projects that have different requirements based on project needs which are communicated at the time of hire. Mobile hotspots must not be the primary source for internet connection for remote workers. Connectivity from the PC to the Internet router via a Category 5 or 6 ethernet patch cable is required to ensure optimal call quality and customer experience. Proof of an internet speed test must be provided upon request.Note: Google Speedtest or Speedtest.net can be used to test your speed and take a screenshot of the results. Bring Your Own Device (BYOD):Maximus restricts smart phone and low performing computer platforms (such as chromebooks) from accessing Amazon WorkSpaces (AWS). Maximus requires Computer Operating System: Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer. For HP Users, Maximus requires removal of SMode. Windows operating systems preferred. Home Environment: Maximus requires a private, secluded space to focus on your work, with no background noise or other distractions that may prevent from providing excellent customer service. Headsets:Maximus requires a USB plug and play wired headset with a microphone and noise suppression. Bluetooth headsets are NOT allowed. DeviceTRUSTMaximus has an obligation to protect PHI and PII information that comes through Amazon Workspace (AWS). To strengthen this obligation a companion piece to AWS will be installed on all BYOD equipment, deviceTrust. DeviceTRUST is a companion piece to AWS used to connect with AWS accounts and is a security measure to ensure no unauthorized log ins from outside of the United States. Attendance:Reinforce the importance of attendance during training and residency. The expectation is that a supplier will not present a candidate with a prescheduled appointment during the training period. Missed time during the training period may result in termination.

TEKsystems is now hiring for an ON SITE Customer Service Representative in Brevard, NC! DescriptionResponsible for outbound calls - using call center software• Develop and maintain working knowledge of current products and services offered by the company• Answer all calls and emails in a timely manner, in adherence to their goals• Document all call information according to standard operating procedures• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary• Review all required documentation to ensure accuracy• Accurately process, verify, and/or submit documentation and orders• Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required• Must be able to navigate through multiple online EMR systems to obtain applicable documentation• Enter and review all pertinent information in EMR system including authorizations and expiration dates• Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies• Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered• Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.• Meet quality assurance requirements and other key performance metrics• Facilitate resolution on customer complaints and problem solving• Pays attention to detail and has great organizational skills• Actively listens to patients and handle stressful situations with compassion and empathy• Flexible with the actual work and the hours of operation• Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents Skillscustomer service Top Skills Detailscustomer service Additional Skills &amp; QualificationsComputer skillsCustomer ServiceData Entry Experience LevelEntry Level

Description
					Must be a Michigan resident to qualify for this role. 

RJP (Real Job Preview) Zoom call with the Maximus team will be 11/5 from 1:00-2:30, equipment pick up will be November 18th in East Lansing, and the position will start on November 19th. Equipment pickup will be paid 4 hours. Practice RJP will be October 30tj with me at 3PM EST. 

Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 25 mbps. 

Hours: Monday - Friday. Must be available from 8am-5pm. 

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the MIBridges program that helps Michigan residents apply for monetary assistant such and food stamps and childcare. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. This call center serves as the tier 1 helpdesk for the new MIBridges Portal. They answer questions about navigating the portal, applying for benefits, connecting with community partner organizations, and account/password resets

Process enrollment forms received. Document all calls received in State or Project systems. Report system issues, concerns, or discrepancies.

1.	Responds to enrollment, eligibility, or helpline services calls and questions, mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems.
2.	Educates beneficiaries on managed care or other DCH programs.
3.	Verifies enrollment and case information in CRM, Champs, and MAXeb. Maintains updated knowledge of plans and providers that are available to beneficiaries.
4.	Assists beneficiaries in enrolling/disenrolling in plans, and in selecting a Primary Care Provider, including entering enrollments into the appropriate system. Answers caller questions about completing applications.
5.	Reviews enrollment forms for accuracy and completeness.
6.	Assists beneficiaries with attestations and/or exemption forms in compliance with MDHHS requirements. Sends necessary letters to beneficiaries.
7.	Maintains updated knowledge of the project.
8.	Assists with on-the-job training for employees as necessary.
9.	Raises issues of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, or 
 Call Center Manager.
10.	Meets all standards established for the position as outlined in the attached performance criteria.
11.	Performs other duties as may be assigned by management.
					 					Skills
					Customer Service, Customer service oriented, Microsoft office, Email, CSR, phones, data entry, high volume calls, Typing, call center experience, Health care
					 					Top Skills Details
					Customer Service,Customer service oriented,Microsoft office,Email
					 					Additional Skills &amp; Qualifications
					Must have:
Feel comfortable working on a computer and the ability to use dual monitors
35 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)
They will have to talk and type at the same time (real time) while taking calls
Great communication both verbal and written
Clear and articulate speech as this position is over the phone 
Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)
Shift flexible
Nice to haves:
Benefit enrollment experience
Champs, CRM, MAXeb experience
Large volume call experience
					 					Experience Level
					Entry Level

DescriptionOur Service Center is currently seeking talented individuals to join our team. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding Group Retirement products as well as variable life insurance products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individual must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows XP, Access Database programs, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. Once proficient with training, will look to cross train to either Life or Individual Retirement based products based on business needs. The CSR will be responsible for answering an average of 50-60 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals. Successful candidate will deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, After Call Work, and Adherence goals established by the department. The position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures. The candidate focus is on Customer Service/Contact Center experience with typing/writing and grammar skills to handle chats as well as calls. Additional Skills &amp; QualificationsBachelor&#39;s Degree preferred, Associate&#39;s okay. High School Diploma required.• A strong commitment to customers - prior customer service experience is a plus with superior customer service skills.• Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills.• Strong work ethic, demonstrates commitment, dedication, professionalism, highly engaged and involved in the job. Ability to work alone and with a team in a highly structured environment.• Ability to learn and retain a large amount of detailed information within a short period of time as well as multitask and use multiple systems simultaneously.• Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner.• Successfully manages a heavy call volume and sedentary nature of job. Required to sit at a workstation while on the telephone for 80% - 85% of the working day.• Self-motivator and self-learner.• Knowledge in life insurance with an understanding of the financial market is a plus.• Reliable; ability to meet attendance and punctuality standards. METRICS:SCHEDULE ADHERENCE - any time missed during training (6 weeks) is grounds for termination due to falling behind. Additionally, there are benchmarks that will be set for occurrences for tardiness/absences when it comes to being considered for full time roles, so reliability and attendance is CRUCIAL.QUALITY ASSURANCE - 85% score or higherAVG INTERACTIONS PER DAY - 50-60 per CSR

Job Title: Bilingual Customer Service RepresentativeLocation: Columbia, MD (Hybrid – Onsite M–F for first two weeks, then Tu/Th/F onsite)Pay Rate: $16.00–$18.00/hourContract Type: Contract-to-Hire (6 months)Work Hours: 9:00 AM – 6:00 PM Overview:We’re seeking Bilingual Customer Service Representatives to join a fast-paced support team for an Automated Traffic Safety Enforcement program. This role is ideal for individuals who are fluent in English and Spanish, have strong communication skills, and thrive in a structured, customer-facing environment. Responsibilities:<ul><li>Handle inbound calls from citizens regarding parking violations</li><li>Provide accurate information and resolution in a professional and empathetic manner</li><li>Perform data entry, document verification, and assist with payment processing</li><li>Navigate multiple computer applications confidently</li><li>Maintain clear and concise documentation of customer interactions</li><li>Uphold a high level of attentiveness and professionalism onsite</li></ul>Qualifications:<ul><li>Fluent in English and Spanish</li><li>High school diploma or GED</li><li>Minimum 2 years of customer service experience, including 1 year in a call center</li><li>Strong interpersonal and problem-solving skills</li><li>Typing speed of at least 30–35 WPM</li><li>Proficiency in Microsoft Office</li><li>Ability to multitask and manage time effectively</li></ul>Work Environment &amp; Expectations:<ul><li>Onsite attendance and punctuality are critical</li><li>Must be fully attentive during shifts, including breaks</li><li>Calls are monitored for quality assurance</li></ul>

DescriptionAnswer all calls and emails in a timely manner, in adherence to their goalsDocument all call information according to standard operating proceduresAnswer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needsProcess orders, route calls to appropriate resource, and follow up on customer calls where necessaryReview all required documentation to ensure accuracyAccurately process, verify, and/or submit documentation and ordersComplete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductiblesObtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required SkillsCustomer service, call center representative, call center, healthcare, insurance, Help desk support, Customer support

A renowned company is seeking Customer Service professionals to join their team. This role can offer you fantastic growth potential, an excellent company culture, and excellent benefits. In this role you will…· Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily)· Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts.· Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.· Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects· Use organizational skills to manage resources and locate references to maximize efficiency while on the phone· Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required· Maintain an enthusiastic and positive attitude· Be on time and ready to work at the start of the shift Required Experience:· Bachelor&#39;s Degree/Associate&#39;s Degree· Strong communication skills· Computer skills· Team player· Organization skills· Problem-solving and ability to multi-task

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