Description
					· Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP
· Advanced technical computer skills as required for technical support specific to functional area and related systems
· Experience with Service Now ticketing system
· Must possess a strong customer service orientation.
· Must be adaptive and flexible and have good problem-solving skills.
· Must be able to communicate effectively both verbally and in writing.
					Skills
					Desktop, Windows 10, vmware
					Top Skills Details
					Desktop,Windows 10
					Additional Skills &amp; Qualifications
					Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
Constantly monitor individual work queue to resolve routine and non-routine VDI issues and requests.
Identify technical and process issues and recommend improvements.
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Complete tasks as assigned by dispatchers and as directed by management.
Update service tickets as appropriate and in a timely manner.
Resolve technical issues and act as a technical contact for issues that require escalation.
Maintain a high level of customer satisfaction
					Experience Level
					Entry Level

public

Desktop Support

Desktop Support6-Month Contract5 Days On-SitePay Rate: $30 - $34/hr. 1000 Gateway BoulevardSouth San Francisco, CA, 94080 Top Skills Details1. 2+ years of Desktop Support experience2. Windows 10, 11 OS3. M365 Troubleshooting: O365, TEAMs, etc. Description1.	Providing IT Support over the phone, through e-mail, chat, in person, or via remote control. 2.	Experience with Windows 10/11, Mac OS, Office 365, ServiceNow, BitLocker, and McAfee encryption. 3.	Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, ServiceNow4.	Providing support to traditional workstations, mobile devices, printers, and other peripherals,5.	Responsible for ensuring the completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands6.	Working in a fast-paced, team environment.7.	Maintain a high level of customer satisfaction8.	Identify technical and process issues and recommend improvements.9.	Responsible for compliance with applicable Corporate and Divisional Policies and procedures.10.	Complete tasks as assigned by dispatchers and as directed by management.11.	Update service tickets as appropriate and promptly.12.	Resolve technical issues and act as a technical contact for issues that require escalation.13.	Local travel across AbbVie campuses; mileage will be reimbursed SkillsDesktop, Windows 10, support, troubleshooting, active directory, windows, technical support, hardware, imaging, office 365, o365, ticketing system Additional Skills &amp; Qualifications1.	3-5 years of Desktop Support experience in a corporate environment 2.	Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive3.	Experience using remote desktop tools like Bomgar/RDP4.	Experience supporting virtual meeting tools; preferably MS Teams5.	Experience with Service Now ticketing system6.	Must possess a strong customer service orientation.7.	Must be adaptive and flexible and have good problem-solving skills.8.	Must be able to communicate effectively both verbally and in writing.

DescriptionAbout this Position: The Desktop Support Technician is responsible for providing technical assistance to computer users. This includes diagnosing and resolving hardware and software issues, installing applications, setting up user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will act as the first point of contact for users through the help desk system. Responsibilities/Tasks:• Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals.• Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts• Installing and updating applications, drivers, and operating systems on user workstations.• Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords.• Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues.• Implementing and enforcing security policies on user workstations, including password management and software updates.• Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow).• Providing basic computer training to users on new applications or features• Working with department end users to confirm functionality, verifying everything is correct with department heads.• Data collection and reporting. Skills Need:• Proven experience as a Desktop Technician or similar role.• Network Troubleshooting Skills• Experience within an enterprise or corporate setting.• CompTIA A+ certification or equivalent experience.• Strong knowledge of Windows operating systems and imaging software.• Excellent problem-solving and troubleshooting skills.• Strong communication and interpersonal skills.• Ability to work independently and as part of a team.• Attention to detail and strong organizational skills.• Familiarity with healthcare IT systems and compliance standards is a plus. SkillsDesktop, Windows 10, Troubleshooting, Customer service, Hardware, desktop software, configuration, Imaging, Deployment, Servicenow, Active directory, Office 365, Application support, Service desk Top Skills DetailsDesktop,Windows 10,Troubleshooting,Customer service,Hardware,desktop software,configuration,Imaging,Deployment Additional Skills &amp; QualificationsResponsibilities/Tasks:• Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals.• Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts• Installing and updating applications, drivers, and operating systems on user workstations.• Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords.• Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues.• Implementing and enforcing security policies on user workstations, including password management and software updates.• Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow).• Providing basic computer training to users on new applications or features• Working with department end users to confirm functionality, verifying everything is correct with department heads.• Data collection and reporting. Skills Need:• Proven experience as a Desktop Technician or similar role.• Network Troubleshooting Skills• Experience within an enterprise or corporate setting.• CompTIA A+ certification or equivalent experience.• Strong knowledge of Windows operating systems and imaging software.• Excellent problem-solving and troubleshooting skills.• Strong communication and interpersonal skills.• Ability to work independently and as part of a team.• Attention to detail and strong organizational skills.• Familiarity with healthcare IT systems and compliance standards is a plus.

Desktop Support Analyst

Desktop Support Technician About the Position: TEKsystems is seeking an experienced Desktop Support Technician for one of our clients based out of Westerville, OH. The Desktop Support Technician is responsible for providing technical assistance to computer users, diagnosing and resolving hardware and software issues, installing applications, managing user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will serve as the first point of contact for users via the organization&#39;s help desk system. Responsibilities:<ul><li>Identify and resolve technical issues related to hardware, software, operating systems, network connectivity, and peripherals.</li><li>Diagnose and fix network problems such as connectivity issues, configuration errors, and access conflicts.</li><li>Install and update applications, drivers, and operating systems on workstations.</li><li>Manage user accounts, access permissions, and password resets.</li><li>Address hardware failures, including troubleshooting memory, storage devices, peripherals, and display issues.</li><li>Enforce security policies on workstations, including access control and software updates.</li><li>Track and prioritize user-reported issues within the ticketing system.</li><li>Provide basic user training on new applications and system features.</li><li>Collaborate with department staff to ensure proper functionality and resolve concerns.</li><li>Collect and report data related to IT support requests and system performance.</li></ul>Required Skills and Qualifications:<ul><li>Proven experience in desktop support or a similar technical role.</li><li>Strong troubleshooting abilities for network and workstation-related issues.</li><li>Experience in an enterprise or corporate IT environment.</li><li>Industry-standard certification or equivalent work experience (e.g., CompTIA A+).</li><li>In-depth knowledge of Windows operating systems and system imaging processes.</li><li>Excellent problem-solving skills with a proactive approach.</li><li>Strong communication and interpersonal skills to assist users effectively.</li><li>Ability to work independently as well as part of a team.</li><li>Attention to detail and strong organizational abilities.</li><li>Familiarity with IT security policies and compliance standards is a plus.</li></ul>Experience Level: Intermediate

Description•	Intune knowledge and experience is required. Will need to have specific experience packaging apps for deployment. NOT looking for an Apps Packager as they don’t do it often. Just need the Tech to know how to do it.•	Will need PowerShell scripting experience for Intune packaging•	They will manage and maintain imaging sequences in MS Configuration Manager (New SCCM). They will do this work 10-15% of the time as part of the job. •	Standard Desktop Windows 10/11 support experience. Troubleshooting issues as they arise and working from ticketing system. •	They will handle the basics like new hire onboarding, imaging computers and shipping them out. Assist users with new monitors, figure out A/V system (basic support), etc. Formal Description (updated) Purpose:We are seeking a skilled professional to join our dynamic IT team and support the organization&#39;s endpoint infrastructure. The ideal candidate is a proactive problem-solver with expertise in endpoint technologies and a dedication to delivering outstanding customer service. This role requires experience with a wide range of endpoint solutions for Windows, macOS, Android, and iOS, as well as a proven track record of outstanding white-glove, executive-level support.You will be instrumental in implementing and optimizing endpoint solutions, ensuring robust security, improved efficiency, and seamless performance. Your work will directly impact user satisfaction, driving productivity and reliability across all endpoint devices within the organization. Responsibilities:•	Endpoint Technology Management: Configure, deploy, and administer endpoint technologies including hardware, printers, operating systems, application deployments/upgrades, patches, security tools, and management solutions and tools.•	Endpoint &amp; Executive Support: Support, configure, deploy and maintain endpoint devices &amp; solutions including printers, AV equipment, and endpoint applications.•	Incident Management: Ensure timely resolution of issues, drive critical incidents to completion, and maintain operational stability and compliance with incident SLAs•	Documentation and Knowledge Management: Develop and maintain solution documentation, standard operating procedures, and work instructions.•	Training: As needed, facilitate informational training with IT and Business teams and/or end-users on standards, processes, or tool functionality.•	Information Dissemination: Build and distribute documentation, training materials, and facilitate information transfer sessions.•	Root Cause Analysis: Investigate and resolve recurring endpoint issues, implementing preventive measures.•	Process Improvement: Contribute to CI initiatives to optimize endpoint solutions, systems and processes to improve the user experience and efficiency on endpoint devices.•	On-Call Support: Availability of on-call support and maintenance outside of core business hours as needed. Education &amp; Experience•	Strong expertise in Microsoft Windows Server, Microsoft Configuration Manager, Intune, JAMF, application packaging/deployment, Windows 10/11, and macOS.•	Minimum of 3 years of experience in an endpoint engineering role.•	Proven track record of providing executive-level support with professionalism, exceptional communication, and an executive presence.•	Familiarity with IT service management (ITSM) principles and practices.•	Strong problem-solving, analytical, and troubleshooting abilities with a proactive mindset•	Excellent communication, interpersonal, and customer service skills.•	Ability to thrive in a fast-paced, dynamic environment, managing tasks effectively under pressure.•	Capable of working independently and collaboratively within a team. SkillsDesktop, InTune, PowerShell, MS Config Mgr Additional Skills &amp; QualificationsExcellent customer service and communication skills. Team player and problem solver. Experience LevelIntermediate Level

Desktop Support Engineer

Our client is looking to hire a Desktop Technician to work onsite. This position will support internal employees as well as the clinicians and medical professionals out in the field. The end user computing team works through three rotations 1. Imaging and deployments for new hires 2. Ticket escalations from the ServiceDesk 3. In person deskside support for end users onsite. Candidates will need to have prior experience deploying images for new hires utilizing a deployment tool such as intune, SCCM, or the MDT Toolkit. They will also need experience supporting and troubleshooting incidents within the M365 suite. Network configuration and connectivity incidents will also be frequent in this role. Top Skills&#39; Details1. Prior Experience deploying and troubleshooting Images for new and refurbished devices-Intune, SCCM, MDT Toolkit are preferred2. Experience supporting the M365 suite3. Experience troubleshooting and resolving network/connectivity incidents

Desktop Support Specialist

Description: Our client is looking for a Desktop Support Specialist to join their team in Chicago, IL! Key Technical Skills<ul><li>Possesses a minimum of five years of Desktop/IT Support experience.</li><li>Strong experience in managing and troubleshooting Windows operating systems and cloud-based platforms.</li><li>Skilled in resolving both hardware and software issues across various environments.</li><li>Hands-on experience with Active Directory, Group Policy, and tools for managing devices like SCCM and Intune.</li></ul>Additional Valuable Skills<ul><li>Over five years of experience in IT operations.</li><li>Familiar with virtualization platforms such as VMware and Hyper-V.</li><li>Comfortable using scripting tools like PowerShell or Bash to automate tasks.</li><li>Proficient with remote support tools like TeamViewer and Remote Desktop.</li><li>Knowledgeable in ITIL frameworks and best practices for service management.</li><li>Experienced with mobile device management (MDM) solutions.</li><li>Able to clearly document procedures, onboard and train team members, and maintain operational continuity.</li><li>Familiar with service desk platforms and ticketing systems.</li><li>Strong analytical and troubleshooting skills with a collaborative approach to working across departments.</li></ul> Experience LevelExpert Level

Description• Minimum 5 years of experience in IT operations, with a proven track record of managing a team• Proficient in administering and troubleshooting Windows OS, Active Directory, and cloud-based services• Proficiency in troubleshooting hardware and software issues.• Experience with Active Directory, Group Policy, and network configurations• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).• Knowledge of scripting languages (e.g., PowerShell, Bash) for automation.• Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop).• Understanding of ITIL processes and best practices.• Experience with endpoint management solutions (e.g., SCCM, Intune).• Knowledge of cloud services (e.g., Office 365, Azure).• Familiarity with mobile device management (MDM) solutions.• Ability to document processes, train team members, and ensure smooth operations• Experience with IT service management tools and ticketing systems• Excellent problem-solving and critical thinking skills to quickly identify and resolve issues• Willingness to work collaboratively with the IT leadership team and other departments• Ensuring business continuity and maintaining system uptime• Coordinating with other departments and stakeholders as neededSkillsDesktop, Windows 10, Troubleshooting, Windows, Active directory, Imaging, Hardware, Deployment, Office 365, Sccm, Printers, Ticketing system, configuration, vdi, deployment softwareExperience LevelExpert Level

Looking for hands-on desktop technician with 1-5 years of experience. This role is not a senior level roleDescriptionJob DescriptionOur healthcare client in the MedCenter is seeking a dedicated and skilled Desktop Support Analyst to join our IT team. The successful candidate will provide timely and efficient technical support to our staff, ensuring the smooth operation of our computer systems and networks. Key Responsibilities:Provide first-line technical support to staff, troubleshooting hardware and software issues.Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.Manage and resolve support tickets using the IT service management system.Assist with the deployment of new hardware and software, including imaging and setting up new computers.Ensure the security and confidentiality of patient and organizational data.Provide training and support to staff on IT-related topics.Monitor and maintain system performance and security.Document IT procedures and policies, ensuring they are up-to-date and accessible.Collaborate with other IT team members to resolve complex issues and improve overall IT service delivery. Qualifications:A bachelor&#39;s degree in computer science, information technology, or a related field is preferred.Minimum of 2 years of experience in desktop support or a similar role.Strong knowledge of Windows operating systems and Microsoft Office applications.Experience with network infrastructure and IT service management tools.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Certification in CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar is a plus. Top SkillsDesktop, Windows 11, Customer service, Hardware, Help desk, Help desk support Additional Skills &amp; QualificationsNice to Have* Comes from a Healthcare Environment or had worked on any Epic TDR related projects in the Houston area* Current/Valid IT Certifications Experience LevelEntry- Intermediate Level

Desktop Support Technician

DescriptionPosition Summary100% onsite role. The Desktop Support Specialist will serve as the primary point of contact (POC) for all IT-related support across the organization. This individual will play a critical role in ensuring smooth day-to-day technology operations by handling everything from new user setups to complex troubleshooting. Key ResponsibilitiesAct as the main IT contact for staff, providing Tier 1–3 technical support.Set up and configure new user workstations, hardware, and software.Perform device refreshes and hardware upgrades as needed.Manage and resolve support tickets in a timely and professional manner.Deploy and maintain desktops, laptops, printers, and other peripherals.Maintain accurate documentation of systems, procedures, and support activities.Deliver exceptional customer service and maintain a user-first mindset. SkillsDesktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Imaging, Windows, Deployment, Help desk support Additional Skills &amp; QualificationsProven experience in desktop support or IT helpdesk roles (Tier 1–3).Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.Experience with hardware troubleshooting, imaging, and deployment tools.Familiarity with Active Directory, user account management, and remote support tools.Excellent communication and interpersonal skills.Ability to work independently and manage multiple priorities.IT certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.Proactive problem-solver with a customer-focused attitude.Comfortable working in a fast-paced, healthcare-oriented environment.Strong organizational skills and attention to detail. Experience LevelIntermediate Level

<h3>&#128187; Desktop Support Technician – Onsite | Santa Isabel, PR</h3>Location: Santa Isabel, Puerto Rico (Onsite)Job Type: Full-Time | Long-TermIndustry: Aerospace | IT Support | InfrastructureCompensation: Based on experience<h3> </h3><h4>About the Role</h4>Join a high-impact IT team supporting a globally recognized aerospace company with operations across the U.S. and Puerto Rico. As a Desktop Support Technician, you’ll be the face of IT for end users—resolving issues, maintaining systems, and ensuring a smooth technology experience in a fast-paced, mission-critical environment.This is a long-term, onsite position based in Santa Isabel, PR, ideal for someone who combines technical know-how with a strong sense of professionalism and customer service.<h4>Key Responsibilities</h4><ul><li>Provide onsite technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot and resolve hardware, software, and connectivity issues.</li><li>Install and configure operating systems, applications, and updates (Windows, Office 365, etc.).</li><li>Support user account setup, password resets, and access permissions.</li><li>Maintain IT inventory and assist with hardware replacements and upgrades.</li><li>Document support activities and escalate complex issues when needed.</li><li>Deliver exceptional customer service and maintain a professional demeanor at all times.</li></ul><h4>Qualifications</h4><ul><li>1–3 years of experience in desktop or IT support.</li><li>Proficiency with Windows OS, Microsoft Office, and basic networking.</li><li>Familiarity with Active Directory, remote support tools, and ticketing systems.</li><li>Strong communication and customer service skills.</li><li>Ability to work independently and manage multiple tasks.</li><li>Bilingual (English/Spanish) preferred.</li><li>Experience supporting manufacturing or aerospace environments is a plus.</li><li>A professional, courteous, and service-oriented attitude is essential.</li></ul><h4>What We Offer</h4><ul><li>A long-term, stable opportunity with a respected global aerospace partner.</li><li>Competitive compensation based on experience.</li><li>Supportive team environment and hands-on learning.</li><li>Onsite role in a secure, high-tech facility in Santa Isabel.</li></ul>

**This is not long-term and goes through October 8th. There is potential for an extension after that but is NOT guaranteed and is not able to to go to hire. This person who fills this role will not be working and looking to pick up extra work in the meantime. This person will be the sole IT person onsite in New Haven 5 days a week and needs prior imaging/hardware experience.** DescriptionThis healthcare client is looking to augment their full time staff with a contractors due to being short staffed. They are constantly growing and expanding therefore there is a lot of project based work such as builds and deployments, and cleanup work. They also need to cover day to day support such as rounding, troubleshooting end user issues, or day to day support. (Need to be flexible if they are asked to go to another locations) Therefore they will need to provide white glove assistance to Doctors, Nurses, Managers, and Hospital staff. The candidates will be required to deploy and support desktops, thin clients, workstations, and multi functional printers in clinical areas. Will also respond to customer requests to resolve their issues in person or remotely, via phone and email. Manage user accounts and permissions in AD. Experience required working with patch panels and resolving network issues such as IP conflicts, mapping network drives and printers.SkillsWindows, Active Directory, PC Support, Desktop, Office, Desktop, SupportAdditional Skills &amp; QualificationsStrong documentation and customer service skills.Experience LevelIntermediate Level

Working 100% onsite Top Skills - Must Haves<ul><li>Macintosh</li><li>Apple OSX</li><li>Deskside</li></ul>Top Skills&#39; DetailsTop 31. Target 8 months to 3 years Windows 10 &amp; Apple OSX and Desktop Support experience in a corporate environment. Tech must have some Windows 7 exposure.2. 2 to 3 years Enduser client -LAN/Networking support in a corporate environment3. Customer Service Experience DescriptionTechnician Requirements:Day to Day support—of end users—customer service6 months to 3 years target experience range of 100 % day to day Deskside (Hands on support) experience in a corporate or retail IT Support environment (any where in that experience range 6 months to 3 years)W7/10 Apple OSX OS Support and general Client Networking supportDesktop/Laptop Installation/de-installation experienceDesktop/Laptop hardware support SkillsIBM, W7, Deskside Additional Skills &amp; QualificationsThis is a deskside support representative role providing hands on troubleshooting support. The main office is located in Cupertino,CA with occasional support for 2nd office in Sunnyvale, CA. Hardware is 50% Apple and 50% Windows. Ticketing tool is Service Now and communication tool is Skype.

DescriptionResponsible for identifying, remediating and communicating issues and needs pertaining to the desktop computing environment at a medical center. This includes but is not limited to: PC’s, laptops, phones, scanners, printers, software, and handheld devices. Provides technical expertise, fault diagnosis, identification, isolation and resolution for video and peripheral equipment issues and deployments. Both positions will need knowledge and experience in Microsoft Teams. The 100% candidate will need knowledge and experience in Cisco Video, and basic Cisco VOIP programming as well. Individual must have very solid soft skills, experience supporting both Dell and Apple products is preferred; previous experience with Geek Squad or MAC Genius Bar or like experience is a plus.SkillsWindows 10, Troubleshooting, Hardware, Customer service, Technical support, DeploymentAdditional Skills &amp; Qualifications-	Preference will be given to individuals who possess both MAC and PC experience and A+ certifications.-	Individual must have very solid soft skills-	Must be ok with being on feet all day long-	Will be entering into patient rooms and OR/ERs, need to be ok with blood-	Must be trainable and wiling to learn -	Prefer this person have experience with MS Teams (Connection troubleshooting, Microphone and Video aren&#39;t working, they can hear me but I can&#39;t hear them issues, etc.)-	Prefer experience over education -	Non-smoking campusExperience LevelIntermediate Level

DescriptionEssential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. • Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.• Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.• Be familiar with and follow team policies, processes and procedures.• Provide technical support and assist IT customers in the use of hardware and software.• Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.• Image and configure workstations in accordance with standard operating procedures.• Provide technical support to board members and corporate officials provided hardware devices and software as needed.• Provide infrequent hands on support to other departments during implementations and problem resolution.• Provide timely and accurate updates to incident, request and problem management system.• Serve “on-call” shift as assigned. Additional Skills &amp; Qualifications- MacOS skills are a plus

DescriptionWe are seeking a skilled and customer-focused Desktop Support Technician in Waukegan, IL. In this role, you will provide technical assistance and support for desktop systems, software, and hardware. The ideal candidate will have a strong background in Windows environments, excellent problem-solving abilities, and a passion for delivering exceptional customer service.Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 desktop support for Windows 10/11 environments, including troubleshooting hardware, software, and network issues</li><li>Support and maintain systems such as Active Directory, Microsoft Office 365, MS Teams, OneDrive, and Bomgar/RDP</li><li>Manage and resolve incidents and service requests using the ServiceNow ticketing system</li><li>Monitor and manage individual work queues to ensure timely resolution of VDI-related issues and service requests</li><li>Communicate effectively with end-users to understand issues and provide clear, concise solutions</li><li>Ensure compliance with corporate policies and procedures</li><li>Identify and recommend improvements to technical processes and workflows</li><li>Maintain high levels of customer satisfaction through professional and responsive support</li></ul>Required Skills &amp; Qualifications<ul><li>Strong knowledge of Windows operating systems (Windows 10/11) and desktop support best practices</li><li>Experience with Active Directory, PowerShell, Office 365, MS Teams, OneDrive, and remote support tools like Bomgar or RDP</li><li>Familiarity with VMware environments is a plus</li><li>Proficiency with ServiceNow or similar ITSM platforms</li><li>Excellent verbal and written communication skills</li><li>Strong customer service orientation with a proactive and adaptable mindset</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar</li><li>Experience supporting virtual desktop infrastructure (VDI)</li><li>Knowledge of IT security principles and best practices</li></ul>

DescriptionJob DescriptionSeeking a qualified applicant for an End User Computing Specialist to be a member of their Desktop Support team. This position delivers high quality customer service and support. The successful candidate will exhibit proficiency with Windows, Macintosh, Android, and iOS amongst other platforms. A successful applicant should also have a high level of effective communications knowledge and experience in order to quickly discern and identify complex business relationships and offer appropriate assistance to correspond to a customer&#39;s ability with the appropriate priority. Communication skills must be both written and verbal and will be utilized with both internal and external end users. Applicants should be able to resolve situations where standard procedures have failed or proven ineffective in delivering quality outcomes.SkillsDesktop, Windows 10, Troubleshooting, Imaging, Deployment, Office 365, Sccm, Active directory, Windows, Hardware, Mac, Printers, Servicenow, O365, Win10, Outlook, InstallTop Skills DetailsDesktop,Windows 10,Troubleshooting,Imaging,Deployment,Office 365,Sccm,Active directoryAdditional Skills &amp; QualificationsJob DescriptionSeeking a qualified applicant for an End User Computing Specialist to be a member of their Desktop Support team. This position delivers high quality customer service and support. The successful candidate will exhibit proficiency with Windows, Macintosh, Android, and iOS amongst other platforms. A successful applicant should also have a high level of effective communications knowledge and experience in order to quickly discern and identify complex business relationships and offer appropriate assistance to correspond to a customer&#39;s ability with the appropriate priority. Communication skills must be both written and verbal and will be utilized with both internal and external end users. Applicants should be able to resolve situations where standard procedures have failed or proven ineffective in delivering quality outcomes. Job Functions:Customer Service Skills, Self Starter, Excellent Communication, Good Written Skills

Description: TEKsystems is seeking a skilled Desktop Support Technician to provide comprehensive support for one of our clients based out of Jeffersonville, OH. Key Responsibilities:<ul><li>Deliver hands-on technical assistance for hardware and software, addressing end-user needs effectively.</li><li>Diagnose and resolve issues related to desktops, laptops, peripherals, and mobile devices.</li><li>Install, configure, and maintain operating systems to optimize performance.</li></ul>Hardware Maintenance:<ul><li>Set up and deploy new computers, laptops, and other devices.</li><li>Conduct hardware repairs and upgrades as needed.</li><li>Coordinate with procurement teams to secure necessary replacement parts and equipment.</li></ul>Software Support:<ul><li>Guide users in installing, configuring, and updating software applications.</li><li>Identify and resolve software errors, compatibility concerns, and system crashes.</li><li>Provide best practices and instructional support on software usage.</li></ul>Problem Resolution and Escalation:<ul><li>Accurately document technical issues and resolutions in a tracking system.</li><li>Escalate complex problems to specialized teams when required.</li><li>Follow up with users to ensure successful resolution and gather feedback.</li></ul>Hardware Inventory and Asset Management:<ul><li>Maintain precise records of hardware and software inventory.</li><li>Oversee the allocation, movement, and disposal of IT assets.</li></ul>Work Environment:<ul><li>Fully on-site role, requiring hands-on engagement with users and equipment.</li></ul>Required Skills:<ul><li>Expertise in troubleshooting and technical support.</li><li>Knowledge of hardware setup, imaging, and deployment.</li><li>Strong problem-solving abilities and customer service orientation.</li><li>Effective communication skills to assist users with technical issues.</li><li>Familiarity with automation processes and IT security best practices.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; relevant technical certifications or education preferred.</li><li>Demonstrated experience in deskside support, technical troubleshooting, and issue resolution.</li><li>Ability to manage multiple tasks effectively and prioritize workload efficiently.</li></ul>Experience Level:<ul><li>Intermediate</li></ul>

Have a contract opportunity through November in Newport Beach, CA. Role is 100% onsite at our customer. DescriptionSeeking a Desktop Support Technicians with enterprise experience to assist IT as they refresh WOW Carts and other devices with Windows 11, Desktop Techs will be providing day to day desktop support while the Fulltime team is refreshing hardware throughout the enterprise. Much of the work will be done in person and remote when needed. Desktop Candidate needs to have excellent technical trouble shooting skills along with solid communication skills. This position requires extensive walking throughout the Hospital campus. Should expect 10k+ steps per day. The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Hoag Hospital&#39;s (Hoag) Desktop services. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned. Desktop Support Specialist • Configures new Personal Computers (PCs) with Hoag&#39;s standard software and &quot;Standard PC&quot; guides. Utilizes imaging software to setup new PCs. Updates hardware and notifies appropriate personnel of PC inventory database changes. Utilizes available system tools. Reimages PC&#39;s that are redeployed in organization. Ensures that no data from prior users remain on system. Inventories all incoming equipment and verify accuracy against purchase orders. Reports any discrepancies to the supervisor. Builds complex desktop and laptop images. Manages appropriate disposal of ewaste materials according to policy. • Provides customer support for Hoag&#39;s standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook). Refers customers to training available to facilitate problem resolution. Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers. Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers). Works with PC vendor technical support to resolve hardware issues. Configures and provides loaner equipment for customers when resolution is not immediate. Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors. Performs Incident Management process as specified. • Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies. Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.

DescriptionTEKsystems is seeking a Desktop Support Technician to assist one of our partners in the healthcare industry. This position is 100% onsite in Lihue, Hawaii (Kauai) and will assist in hardware/software maintenance, imaging machines, decommission old PCs, and there may be other related tasks assigned. The schedule for this role is Monday - Friday, normal business hours, but there can potentially be times when support is needed outside of the normal schedule. This role will start off as a 3 month contract with the likelihood to extend long term in 3 month increments. The ideal candidate will have experience with:<ul><li>maintaining and troubleshooting hardware/software</li><li>imaging PC&#39;s</li><li>setting up and troubleshooting peripherals, such as printers</li><li>setting up workstations</li></ul>If you are interested in this role and have experience in the IT industry, please feel free to apply to this job posting

Desktop Support Technician  - KAUAI

We are looking for a Desktop Support Technician with hands-on experience with Intune, Autopilot, and Windows 10/11 deployment and management. This opportunity will be in the downtown Denver area. Location: Downtown Denver, Onsite, 4 days per week (Monday-Thursday) Responsibilities:•	Primary focus will be on supporting Intune/Autopilot setup, refresh, and integration with Win 11 deployment Provide Tier 1 and Tier 2 technical support to end-users, handling a variety of issues such as broken mice, software installations, and troubleshooting Windows 10/11•	Primary focus will be on supporting Intune/Autopilot setup, refresh, and integration with Win 11 deployment •	Manage ticket queues, SNOW ticketing systems, and prioritize tasks in a &quot;controlled chaos&quot; environment following ITIL process.•	Experience with packaging and deploying new software, managing licensing, and ensuring software updates across a remote workforce•	Familiarity with granting access to specialized applications used by specific teams like Office, Wordpress, AutoCAD, etc.•	Ability to work in a hybrid software deployment model, supporting both self-service and remote installation•	Strong customer service skills and the ability to effectively communicate with end-users Top Skills Details<ul><li>Intune, windows 11, Windows 10, Hardware, Active directory, Customer service, Technical support</li></ul> Additional Skills &amp; Qualifications<ul><li>Ticketing systems, Windows 10/11, Microsoft Intune, Microsoft Autopilot</li></ul>

Desktop Support Technician - Win 11 Deployment/Intune

There&#39;s currently a Desktop Support position with one of our large pharma clients in Waukegan, IL. This will be 100% on-site in Waukegan, IL and will be an ongoing contract with the potential of converting full-time with the client. Looking for someone with experience supporting end users over the phone and remotely, but open to a variety of skill levels. Ideally looking for someone that fits the top skills below. Feel free to apply if you&#39;d like to learn more. Top Skills&#39; Details1. 2+ years Desktop Support/Tech Support experience2. Windows 10, 11 OS3. M365 Troubleshooting: O365, TEAMs, etc.4. VDI L1 Support (experience or education) Description· Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP· Advanced technical computer skills as required for technical support specific to functional area and related systems· Experience with Service Now ticketing system· Must possess a strong customer service orientation.· Must be adaptive and flexible and have good problem-solving skills.· Must be able to communicate effectively both verbally and in writing. Additional Skills &amp; Qualifications<ul><li>Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands</li><li>Constantly monitor individual work queue to resolve routine and non-routine VDI issues and requests.</li><li>Identify technical and process issues and recommend improvements.</li><li>Responsible for compliance with applicable Corporate and Divisional Policies and procedures.</li><li>Complete tasks as assigned by dispatchers and as directed by management.</li><li>Update service tickets as appropriate and in a timely manner.</li><li>Resolve technical issues and act as a technical contact for issues that require escalation.</li><li>Maintain a high level of customer satisfaction</li></ul>

Desktop Support/Technical Support

<h4>TEKsystems is looking for Desktop Technician for one of our top clients in the Hilton Head, SC area in a fast paced environment. They offer stability, growth, updated technology and more. See the top skills &amp; job description below.</h4>Top Skills1. 1-3 years of Desktop Support2. windows OS, Active Directory and Office 365, SCCM3. Hardware support like laptops, desktops, printer, mobile devices Job DutiesOur client is a looking for Desktop Technician to work in a fast paced environment. This Desktop technician will be supporting deployments of the hardware, password resets, break/fix on hardware, upgrading software, workstation setups and more. They will be supporting applications as well as interfacing with other teams. Networking troubleshooting as well. Reimaging experience is a must as well. This person with work with executives and other end users as well. o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental &amp; vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributionsavailable §life Insurance (Voluntary Life &amp; AD&amp;D for the employee anddependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave)  if you are interested please apply for this role!

Desktop Technician

<h4>TEKsystems is looking for Desktop Technician for one of our top clients in the Pinehurst, NC area in a fast paced environment. They offer stability, growth, updated technology and more. See the top skills &amp; job description below.</h4>Top Skills1. 1-3 years of Desktop Support2. windows OS, Active Directory and Office 365, SCCM3. Hardware support like laptops, desktops, printer, mobile devices Job DutiesOur client is a looking for Desktop Technician to work in a fast paced environment. This Desktop technician will be supporting deployments of the hardware, password resets, break/fix on hardware, upgrading software, workstation setups and more. They will be supporting applications as well as interfacing with other teams. Networking troubleshooting as well. Reimaging experience is a must as well. They will work with Windows computers, label printers, scanners and more o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental &amp; vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributionsavailable §life Insurance (Voluntary Life &amp; AD&amp;D for the employee anddependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave)  if you are interested please apply for this role!

<h4>TEKsystems is looking for Desktop Technician for one of our top clients in the Anderson, SC area in a fast paced environment. They offer stability, growth, updated technology and more. See the top skills &amp; job description below.</h4>Top Skills1. 1-3 years of Desktop Support2. windows OS, Active Directory and Office 365, SCCM3. Hardware support like laptops, desktops, printer, mobile devices Job DutiesOur client is a looking for Desktop Technician to work in a fast paced environment. This Desktop technician will be supporting deployments of the hardware, password resets, break/fix on hardware, upgrading software, workstation setups and more. They will be supporting applications as well as interfacing with other teams. Networking troubleshooting as well. Reimaging experience is a must as well. This person with work with executives and other end users as well. o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental &amp; vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributionsavailable §life Insurance (Voluntary Life &amp; AD&amp;D for the employee anddependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave)  if you are interested please apply for this role!

Description
					Level 2 Desktop Technician I
1. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications

2. Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
3. Perform programming and related administrative tasks for Managed printers.

1. Will need the ability to be certified in Dell and HP hardware repairs.
2. Must possess a strong customer service orientation.
3. Must be adaptive and flexible and have good problem-solving skills.
4. Must be able to communicate effectively both verbally and in writing.
5. Hands-on physical repair of laptops

Comply with all company training, legal and ethical requirements.

Years of experience/education and/or certifications required:

• 2-4 years of experience

What are the top 3-5 skills requirements should this person have?
Will need ability to be certified in Dell and HP hardware repairs.
Must possess a strong customer service orientation.
Must be adaptive and flexible and have good problem-solving skills.
Must be able to communicate effectively both verbally and in writing.
					Skills
					desktop, break/fix
					Top Skills Details
					desktop,break/fix
					Additional Skills &amp; Qualifications
					Computer Hardware Services – break/fix laptops
Managed Print Services – Programming remotely the printer
					Experience Level
					Intermediate Level

Desktop Technician L1

There&#39;s currently a Desktop Support position with one of our large pharma clients in Illinois. This will be 100% on-site in North Chicago, IL and will be an ongoing contract with the potential of converting full-time with the client. Looking for someone with Desktop support knowledge/experience, but open to a variety of skill levels. Ideally looking for someone that fits the top skills below. Feel free to apply if you&#39;d like to learn more. Top Skills&#39; Details1. Hardware Support - break/fix (Dell, Lenovo)2. Documentation through a ticketing system (ServiceNow is a plus) DescriptionLevel 2 Desktop Technician I1. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications2. Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands3. Perform programming and related administrative tasks for Managed printers. 1. Will need the ability to be certified in Dell and HP hardware repairs.2. Must possess a strong customer service orientation.3. Must be adaptive and flexible and have good problem-solving skills.4. Must be able to communicate effectively both verbally and in writing.5. Hands-on physical repair of laptops Comply with all company training, legal and ethical requirements. Years of experience/education and/or certifications required:• 2-4 years of experience What are the top 3-5 skills requirements should this person have?Will need ability to be certified in Dell and HP hardware repairs.Must possess a strong customer service orientation.Must be adaptive and flexible and have good problem-solving skills.Must be able to communicate effectively both verbally and in writing.

DescriptionThe Tech Services Engineer is responsible for troubleshooting and resolving complex end-user computing issues, managing ticket fulfillment and resolution processes, and implementing automation solutions to improve efficiency. This role involves monitoring and optimizing end-user computing performance, leading incident response activities, and managing IAM tasks. Essential Functions 1. Troubleshoot and resolve complex end-user computing issues.2. Manage ticket fulfillment and resolution processes.3. Implement automation solutions to improve efficiency.4. Monitor and optimize end-user computing performance.5. Communicate effectively with stakeholders to understand and meet their needs.6. Lead incident response activities for end-user computing issues.7. Manage IAM tasks such as role-based access control and user provisioning.8. Administer and support Microsoft 365 services, including Exchange, SharePoint, and Teams.9. Continue developing cloud skills through training and practical application in projects.10. Implement platform integrations and automations between various cloud platforms. Other Qualifications• Strong technical skills in end-user computing and troubleshooting.• Ability to analyze complex problems and develop effective solutions.• Experience in managing ticket fulfillment and resolution processes.• Proficient in scripting and automation tools.• Knowledge of DevOps practices and tools.• Proficient in IAM principles and practices.• Advanced knowledge of cloud platforms, particularly Microsoft 365.• Intermediate understanding of AWS services and their applications. CompTIA A+, Microsoft Certified Professional preferred From Share Call:• Not traditional help desk / automation experience• Workload – 50% tickets / 50% building / maintain processes• Some level scripting / understanding – bash / powershello from scratch• Devops doing bigger lift / this will be more minor implementation/improvements• Cloud – M365 must• AWS/integration – basic understanding• Team – frontline support / tech services supporto Help desk rotation – 60 calls/weeko End user facing• When reviewing resumes – will look at how proficient in scripting, troubleshooting, process automationSkillsoffice 365, powershell scripting, bash scripting, troubleshooting, Process Automation, aws, customer service orientedAdditional Skills &amp; QualificationsCompTIA A+, Microsoft Certified Professional preferredExperience LevelIntermediate Level

Desktop/Tech Support II

DescriptionThe Digital Channel Specialist plays a crucial role in enhancing our digital presence and ensuring seamless customer and employee experiences across all digital channels, including but not limited to websites, digital applications, mobile apps, and online banking systems. This person plays a lead role in shaping and executing digital channel strategies in collaboration with the Digital Channels Manager, Product Managers, and Operations, ensuring alignment with overall business goals. The Digital Channel Specialist will work closely with product managers, product marketing, internal and external project teams, third-party vendors, bank division employees, and cross-functional departments to implement and optimize digital strategies. This is a Corporate position which may be located in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $39.22 + / per hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY: Wenatchee, WA range $44.41 to $66.61 an hour. Spokane, WA range $43.80 to $65.71 an hour. Description Collaborate with the Digital Channels Manager, Product Managers and Operations to develop and execute digital channel strategies that align with business goals.Deliver actionable insights and strategic recommendations to drive continuous improvement based on monitoring and analysis of digital channel performance.Support the technical implementation, testing, troubleshooting and maintenance of digital platforms, ensuring reliability, accuracy, and performance optimization.Ensure smooth implementation of digital channel changes in coordination with Operational staff, including identifying and documenting procedural changes, and developing support and release documentation.Lead internal and external technical teams in the effort to research, troubleshoot and resolve issues related to digital channels.Conduct regular reviews of digital channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations.Stay updated on emerging digital trends and technologies to drive innovation within the bank.Provide technical guidance and support to internal teams on digital channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness.Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must completed the assigned online training courses and achieve a passing score by the due date. About You QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Bachelor’s Degree Bachelor&#39;s degree in Information Systems (IS), Management Information Systems (MIS), Information Technology, or a related field. 5 years of experience in business application administration, digital channel management, software product management, or a related role. Strong understanding of digital platforms and technologies, including web analytics tools, content management systems, digital marketing and web/mobile applications. Working with digital banking products and services, such as online/mobile banking, digital account and loan origination and / or payment processing. Knowledge of banking industry regulations and compliance standards is highly preferred. Candidates need to be located in: Montana, Idaho, Wyoming, Washington, Utah, Colorado, Arizona, or Nevada. Experience LevelEntry Level Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: <ul><li>Medical, dental &amp; vision </li><li>401(k)/Roth</li><li>Insurance (Basic/Supplemental Life &amp; AD&amp;D) </li><li>Short and long-term disability </li><li>Health &amp; Dependent Care Spending Accounts (HSA &amp; DCFSA) </li><li>Transportation benefits </li><li>Employee Assistance Program </li><li>Time Off/Leave (PTO, Vacation or Sick Leave)  </li></ul>

Digital Channel Specialist (Banking)| 100% Remote | No C2C

DescriptionThe Digital Channel Specialist plays a crucial role in enhancing our digital presence and ensuring seamless customer and employee experiences across all digital channels, including but not limited to websites, digital applications, mobile apps, and online banking systems. This person plays a lead role in shaping and executing digital channel strategies in collaboration with the Digital Channels Manager, Product Managers, and Operations, ensuring alignment with overall business goals. The Digital Channel Specialist will work closely with product managers, product marketing, internal and external project teams, third-party vendors, bank division employees, and cross-functional departments to implement and optimize digital strategies. This is a Corporate position which may be located in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $39.22 + / per hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY: Wenatchee, WA range $44.41 to $66.61 an hour. Spokane, WA range $43.80 to $65.71 an hour. Description Collaborate with the Digital Channels Manager, Product Managers and Operations to develop and execute digital channel strategies that align with business goals.Deliver actionable insights and strategic recommendations to drive continuous improvement based on monitoring and analysis of digital channel performance.Support the technical implementation, testing, troubleshooting and maintenance of digital platforms, ensuring reliability, accuracy, and performance optimization.Ensure smooth implementation of digital channel changes in coordination with Operational staff, including identifying and documenting procedural changes, and developing support and release documentation.Lead internal and external technical teams in the effort to research, troubleshoot and resolve issues related to digital channels.Conduct regular reviews of digital channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations.Stay updated on emerging digital trends and technologies to drive innovation within the bank.Provide technical guidance and support to internal teams on digital channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness.Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must completed the assigned online training courses and achieve a passing score by the due date. About You QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Bachelor’s Degree Bachelor&#39;s degree in Information Systems (IS), Management Information Systems (MIS), Information Technology, or a related field. 5 years of experience in business application administration, digital channel management, software product management, or a related role. Strong understanding of digital platforms and technologies, including web analytics tools, content management systems, digital marketing and web/mobile applications. Working with digital banking products and services, such as online/mobile banking, digital account and loan origination and / or payment processing. Knowledge of banking industry regulations and compliance standards is highly preferred. Candidates need to be located in: Montana, Idaho, Wyoming, Washington, Utah, Colorado, Arizona, or Nevada. Experience LevelEntry Level Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: <ul><li>Medical, dental &amp; vision </li><li>401(k)/Roth</li><li>Insurance (Basic/Supplemental Life &amp; AD&amp;D) </li><li>Short and long-term disability </li><li>Health &amp; Dependent Care Spending Accounts (HSA &amp; DCFSA) </li><li>Transportation benefits </li><li>Employee Assistance Program </li><li>Time Off/Leave (PTO, Vacation or Sick Leave)  </li></ul>

Description<ul><li>Collaborate with key stakeholder to plan, develop, execute and measure omnichannel digital marketing campaigns that drive marketing qualified leads. Leverage customer data to delivery right message/content throughout the buyer journey, from awareness to customer loyalty.</li><li>Conduct competitor and customer analysis, and develop campaigns brief including competitor position, audience personas, USP, brand positioning, messaging architecture, audience personas, tactical plan and allocations of media spend.</li><li>Build, execute and optimize on digital marketing campaigns by leveraging Google Analytics, CRM data, marketing automation tools, paid search/social platforms, organic traffic sources and other channels. Allocate and optimize media spend across channels to maximize ROAS.</li><li>Work through content strategy as a key pillar for the campaign. write high quality copy for website, landing pages, emails, paid ads, etc. Construct emails and landing pages based on approved templates, and collaboration with technical writers and designer for other campaign artifacts. Align messages, artwork, and downloads with relevant buyer stage.</li><li>Conduct regular analysis of campaigns and make recommendations on how to optimize outcomes; must ensure all tracking mechanisms are in place and working for all campaigns. Compile analysis into monthly reports or when needed by management. Measure key results to drive objectives (OKRs). </li><li>Synthesize information and data to build meaningful reports that provide insight to drive actions. Create easy to understand charts, graphics and visuals to effectively support conclusions and communicate message to stakeholders across the organization. Support weekly, monthly and quarterly reporting cadences.</li></ul> Additional Skills &amp; Qualifications<ul><li>Bachelor’s Degree in Marketing, Advertising or a related field, or equivalent education and work experience, required.</li><li>Minimum of 5 years of experience of B2B marketing.</li><li>Inter/Adv knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat required.</li><li>Inter/Adv knowledge of Google Analytics (GA4), UTM codes and LookerStudio)</li><li>Inter/Adv knowledge of CRM systems (Microsoft Dynamics, Salesforce, etc.)</li><li>Inter/Adv knowledge of buyer journey, personas and overall lead nurture process</li><li>Inter/Adv knowledge of marketing automation (list management, email, landing page, forms, etc.).</li><li>Inter/Adv knowledge of Google Ads and LinkedIn Ads (other platforms helpful)</li><li>Intermediate knowledge of CMS (WordPress, Joomla, Drupal, etc.) and HTML.</li><li>Intermediate knowledge of content distribution networks (Vimeo, YouTube, etc.)</li><li>Intermediate Knowledge of social media networks</li><li>Intermediate knowledge of SEO (on-page, off page, link building)</li><li>Intermediate knowledge of remarketing and conversion tracking (tracking/conversion pixels)</li><li>Intermediate knowledge of display networks</li><li>Prior work experience in related microbiology and/or life science industry a plus</li></ul>

Digital Marketing Specialist

The Digital Project Manager is responsible for managing the day-to-day operations of multiple client projects, coordinating cross-functional teams, and ensuring deliverables meet the highest quality standards, timelines, and budgets. TEKsystems is hiring digital project managers for a customer in the healthcare industry. 3-5 years of experience in project management, ideally within an advertising, marketing, or communications agency (healthcare or pharmaceutical experience Job Responsibilities: <ul><li>Oversee the end-to-end project lifecycle, from initiation, planning, and execution to monitoring, quality control, and closure. </li><li>Develop detailed project plans and timelines in collaboration with account management, creative, digital, and strategy teams. </li><li>Manage project scope, objectives, and deliverables, ensuring all stakeholders are aligned on expectations. </li><li>Coordinate and facilitate internal team meetings and client status meetings, ensuring alignment and clear communication on project progress. </li><li>Track project performance, ensuring projects are delivered on time, within scope, and on budget. </li><li>Identify potential project risks and proactively develop mitigation plans to address issues before they impact project outcomes. </li><li>Allocate resources, including personnel, time, and OOP, to ensure efficient project delivery. </li><li>Manage multiple projects simultaneously, ensuring that competing priorities are balanced effectively. </li><li>Ensure that all project assets are properly stored, organized, and archived. </li></ul> Qualifications:<ul><li>Bachelor’s degree in marketing, communications, business, or a related field. </li><li>3-5 years of experience in project management, ideally within an advertising, marketing, or communications agency (healthcare or pharmaceutical experience is a plus). </li><li>Proven ability to manage multiple projects in a fast-paced, deadline-driven environment. </li><li>Proficiency in project management tools (Wrike, Asana, Trello, MS Project, etc.). </li><li>PMI or PMP certification preferred.</li></ul>

Digital Project Manager

JOB RESPONSIBILITIESDigital Project &amp; Stakeholder Management:· Serve as the primary point of contact for stakeholders on assigned projects, ensuring seamless communication and alignment.· Manage project intake, scope definition, and prioritization, ensuring clear objectives and requirements.· Maintain detailed project documentation, including timelines, deliverables, dependencies, and approval workflows.· Facilitate stakeholder reviews and approvals, ensuring feedback is effectively captured and integrated.· Identify and escalate risks, blockers, and potential roadblocks that could impact timelines. Tactical Execution &amp; Timeline Management:· Own and maintain project timelines using project management tools (Workfront) to track progress and ensure deadlines are met.· Participate in kick-off meetings and status check-ins, ensuring teams are aligned on deliverables, dependencies, and expectations.· Proactively monitor project health, tracking milestones and adjusting plans as needed.· Ensure timely delivery of digital assets for both campaign and non-campaign initiatives by coordinating cross-functional efforts.· Manage scope and resource constraints, preventing scope creep and unrealistic commitments. Process Improvement &amp; Best Practices:· Continuously evaluate and refine project workflows to improve efficiency and execution speed.· Assist in documenting and refining standard operating procedures (SOPs) for project execution.· Actively participate in Agile sprint planning and retrospectives to identify areas for improvement.· Provide input on project management tools and methodologies to optimize execution. Cross-Team Coordination &amp; Resource Management:· Support resource planning and allocation, ensuring teams are effectively staffed for project needs.· Partner with leadership to align project timelines with business goals and priorities.· Engage in cross-functional meetings to ensure clear expectations, feasibility assessments, and issue resolution. QUALIFICATIONS: <ul><li>Experience with Agile, Waterfall, and project management tools (i.e. Workfront, Asana, Trello, Jira).</li><li>Understanding of Web, Email, Mobile, and App marketing tactics and production workflows.</li><li>Ability to track multiple projects, maintain documentation, and manage deliverables.</li><li>Problem-Solving &amp; Risk Management: Proactive in identifying risks and resolving blockers to keep projects on track.</li><li>1+ years of experience in digital marketing, project management, or production workflows.</li><li>Basic knowledge of compliance and legal review processes for digital content.</li><li>Experience in a fast-paced marketing or creative production environment.</li></ul>

DescriptionThe non-IT project manager is responsible for managing the day-to-day operations of multiple client projects, coordinating cross-functional teams, and ensuring deliverables meet the highest quality standards, timelines, and budgets. Job Responsibilities: Oversee the end-to-end project lifecycle, from initiation, planning, and execution to monitoring, quality control, and closure. Develop detailed project plans and timelines in collaboration with account management, creative, digital, and strategy teams. Manage project scope, objectives, and deliverables, ensuring all stakeholders are aligned on expectations. Coordinate and facilitate internal team meetings and client status meetings, ensuring alignment and clear communication on project progress. Track project performance, ensuring projects are delivered on time, within scope, and budget. Identify potential project risks and proactively develop mitigation plans to address issues before they impact project outcomes. Allocate resources, including personnel, time to ensure efficient project delivery. Manage multiple projects simultaneously, ensuring that competing priorities are balanced effectively. Ensure that all project assets are properly stored, organized, and archived. Bachelor’s degree in marketing, communications, business, or a related field. 3-5 years of experience in project management, ideally within an advertising, marketing, or communications agency (healthcare or pharmaceutical experience is a plus). Proven ability to manage multiple projects in a fast-paced, deadline-driven environment. Proficiency in project management tools (Wrike, Asana, Trello, MS Project, etc.). PMI or PMP certification preferred. SkillsDigital marketing, Project management, Digital project management, Marketing strategy, Design, Digital, Marketing campaign, Print Top Skills DetailsDigital marketing ,Project management, Digital project management, Marketing strategy, Design, Digital, Marketing campaign, Print Additional Skills &amp; Qualifications2 days a week on-site Experience LevelIntermediate Level

Digital Project Manager (Pharma Experience REQUIRED)

&#128680; Now Hiring: Dispatch Specialist – Must Reside in Wisconsin &#128680; &#128205; Location: Remote (Must report to La Crosse, WI on Day 1)&#128338; Duration: Indefinite Contract &#128188; Job Type: Full-Time <h3>About the Role:</h3>As a Dispatch Specialist, you’ll play a critical role in coordinating field installations, supporting technicians, and ensuring smooth operations across the board. <h3>Key Responsibilities:</h3><ul><li>Assign installation work to field technicians using internal systems</li><li>Provide logistical and real-time support to technicians onsite</li><li>Monitor workflow and reassign tasks as needed to balance workloads</li><li>Analyze service orders and repair tickets to ensure accurate dispatching</li><li>Communicate effectively with technicians and internal teams</li><li>Ensure all service orders are processed with precision</li></ul><h3>Required Qualifications:</h3><ul><li>&#128222; 1+ year of experience providing customer support over the phone</li><li>&#128736;️ 1+ year supporting field technicians during installations</li><li>&#128202; Strong user-level experience with Microsoft Excel</li><li>&#129504; High School Diploma or GED with 3+ years of relevant experience</li></ul><h3>What’s in It for You?</h3><ul><li>&#128640; Be part of a cutting-edge technology rollout</li><li>&#128200; Gain valuable experience in a fast-paced, tech-driven environment</li><li>&#129520; Build a strong foundation for future roles in tech and operations</li><li>&#127968; Work remotely (with initial onsite reporting in La Crosse, WI)</li></ul><h3>Important Notes:</h3><ul><li>Must currently reside in Wisconsin</li><li>Must be available to report onsite in La Crosse on Day 1</li></ul>

Dispatcher - Must Live In Wisconsin

HIRING for a phone operator who is able to work any hours/any day. The center is open 24/7 and you must be able to work any shift. DescriptionThe Communications Representative is responsible for processing communication services between the public, physicians, staff &amp; visitors using the telephone, pagers, and/or overhead paging. In addition, the representative manages pagers, engages in secure text messaging sessions with doctors and nurses regarding PHI information transmission, works with on-call web paging system including maintenance of schedules and engages multi-site emergency messaging via an IP based Informcast system. The Communications Rep has access to various resources to distribute accurate information. The Communications Rep is crucial in the event of an emergency or disaster. They are to respond to various alarms &amp; notifications &amp; send out communications accordingly &amp; efficiently. They are responsible for dispatching for Transport, Translation Services, Biomed, EVS &amp; POM. This is a key role not only in voice management but in centralized communications that are relevant to the overall hospital operations. Additional Skills &amp; QualificationsCenter is open 24/7 - needs to have full availability with NO schedule restrictions Spanish Bilingual High School Diploma, G.E.D. or equivalent

Dispatcher/ Switch Board Operator

MUST HAVE SKILLS1. Must have Medical Device or similar company experience2. Must have Quality Systems documentation experience3. Must be proficient in MS Suite DescriptionPosition Responsibilities: • Reviewing and processing change requests in the IQVIA SmartSolve SmartDoc system for new documents and revisions to existing documents and controlling access of documentation as required by procedures and regulations. • Ensuring that any new documents or changes to existing documents are appropriate, justified, and approved by the required functional areas according to established procedures. • Interpret the needs of the various internal customers and strive to meet those needs. • Work directly with management to develop and deliver site guidance on document management processes and roles for the new system. • Updates and maintains document control procedures and participates in the development/improvement and roll-out of document control tools. • As assigned, participate in committees and projects, implement changes, and delivers per the project plan related to the document management system upgrade. Position Accountabilities: • Contribute to ongoing process improvements with focus on document accuracy, efficiency, and regulatory risk mitigation. • Collaborate with associates inside and outside the organization to assess and enhance change control systems, per project details. • Accountable for the integrity and maintenance of the Division Document Control system. • Interact with all levels and functional areas of the organization including Manufacturing, Quality, Purchasing, Planning, Marketing, Labeling, Regulatory and R&amp;D. • Responsible for ensuring that procedures are established, followed, and maintained in compliance with documented procedures and regulations. • Execute document control decisions following established procedures and guidelines without prior review with immediate manager. • Effectively communicates action items to manager for additional approval when necessary

Document Management Specialist

Highlight:<ul><li>Industry: Healthcare and Legal</li><li>Employment Type: Contract to Hire (6 Months)</li><li>Location: Loma Linda, CA</li></ul>Benefits of this Role:<ul><li>Opportunity to work in a top Legal and Healthcare Company on the West Coast</li><li>Work with a large team to help develop skills</li><li>Leadership that looks to promote from within</li></ul>A Day in the Role:<ul><li>Processing hard or electronic copy of records</li><li>Quality control to verify information on all documents and records processing</li><li>Calling or emailing clients to verify or update information on the record</li><li>Running through checklist to make sure all records are ready to be processed</li></ul>Requirements:<ul><li>1+ years in an office setting processing documents</li><li>Certifications or Trainings preferred</li></ul>We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protectedclassification. Eligibility requirements apply to some benefitsand may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:<ul><li>Medical, dental &amp; vision</li><li>401(k)/Roth</li><li>Insurance (Basic/Supplemental Life &amp; AD&amp;D)</li><li>Short and long-term disability</li><li>Health and Dependent Care Spending Accounts (HAS &amp; DCFSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Time off/Leave (PTO, Vacation, or Sick Leave) </li></ul>

Document Processing Specialist

Description
					They will be making calls for 7.5 to 8 hours a day. Both inbound and outbound to obtain records. They will call everywhere: Medical Facilities, Corporations, Medical clinics, Hospitals, places of employment. They are calling everyone looking for records of all types: Medical records, billing records, employment records, workers comp records, Xrays, payroll records, lab reports. Basically they are find the documents that their clients need.
All of the orders/requests have been done in the proper way, so all of their information is just simply based around follow up. There needs to be consistent outreach, and critical thinking. If they have already called somewhere multiple times, is there another number they can look up or find? How can they look to get it done?

The most ideal background to find is Medical background, specifically medical call center. Call centers are good before they have the flow of calls and understand that. They will be headset on and in cubicles in work.
					Skills
					Customer support, Customer service, Electronic health record, Medical record, Electronic medical record, Excel, Microsoft office, document processing
					Top Skills Details
					Customer support,Customer service,Electronic health record,Medical record,Electronic medical record
					Additional Skills &amp; Qualifications
					Excel- A lot of the files will be putting in Excel
Customer Service- They would like to see some sort of background in Customer Service, so when they are calling patients they have good manner
Attention to Detail- Verify if details are missing and what they must correct
2+ years experience in this sort of info
					Experience Level
					Expert Level

Document Retrieval Specialist

Medical Records documentation Specialist Top Skills&#39; DetailsMust have one of the following: bachelor&#39;s degree OR 1-2 years of experience in medical recordsExperience with Microsoft Suite (Excel, Teams, Outlook, Word)Must be attention to detail Hours: 6 a.m to 2:30 p.m or 8 a.m. to 4:40 p.m Central time-You choose w2 hourly work-Contract to hire: DescriptionPrepping, scanning, indexing, retrieval of documents, reconciliation of accounts, answering phones, and other duties related to health information management. The technician performs clerical/technical duties associated with medical records processes and procedures. This includes the retrieval, preparation, scanning, quality review and indexing of paper documents.SkillsElectronic medical record, Medical record, Health information management, Data entry, Healthcare industry, Medical records software Additional Skills &amp; Qualifications- Must be attention to detail- Must understand how to place documents in sequentially

Documentation Specialist

This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care Key Responsibilities Provide support for Epic applications, workflows, access, printing, and integration issues.Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).Assist with Epic user account provisioning, role changes, template assignments, and security access requests.Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.Maintain documentation, knowledge base articles, and standard operating procedures.Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.Support change management and scheduled downtime communications as needed.Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.Escalate critical issues and downtime events according to established protocols.

EPIC EHR Helpdesk Analyst

Job Summary:The ERP Manager is responsible for the strategic and tactical planning for the ERP system (PeopleSoft). This role will also serve as a key representative to the user community, particularly to Finance, Manufacturing and Human Resources. Essential Duties and Responsibilities:• Support, mentor and manage the technical and functional staff on the ERP team.• Work with senior IT and business leaders to prioritize, plan and execute major ERP projects.• Act as a trusted advisor to senior managers and key users during projects and requests that involve potential changes across multiple functions or departments. • Provide insight into key processes that users or management may not have considered.• Coordinate on major projects and initiatives with peer managers in the IT Support, Operations and Security teams.• Manage the daily/weekly support requirements coming from the user community, as well as break/fix support.• Ensure that Business Continuity processes are followed and monitored, including application back-ups and the periodic testing of recovery procedures.• Support and manage Electronic Data Interchanges (EDI) requirements where required on customer programs.• Update and manage the ERP system to ensure it provides company with proper business solutions and accurate results.• Lead ERP staff recruitment and retention activities.• Develop and manage costs related to ERP systems.• Proven competence with communication skills, including the ability to tailor communications on complex technical and functional subjects to audiences of varying levels of experience. Additional Skills &amp; QualificationsSkills, Knowledge and Abilities (preferred):• Knowledge of data protection operations and legislation [e.g. NIST 800-171, CMMC (Cybersecurity Maturity Model Certification), GDPR (General Data Protection Regulation)]• Knowledge of a project management solution such as MS Project.• Knowledge of Visio or similar diagramming software.• Expert level knowledge on key manufacturing, financial, accounting, and human resources processes

ERP Manager

We are seeking a skilled and motivated Lead Technician or Level 2 Technician to join our growing team. This role is ideal for someone who can work independently and is eager to develop leadership capabilities through hands-on experience and training. <h3>Position Overview:</h3>The technician will lead or support the installation, configuration, termination, and testing of enterprise-level security systems. This includes CCTV, access control, intrusion detection, video analytics, and IP-based systems. The ideal candidate will be comfortable managing projects with minimal supervision and interacting directly with clients.<h3> </h3><h3>Key Responsibilities:</h3><ul><li>Lead or assist in the installation and commissioning of security systems</li><li>Terminate, configure, and test systems including access control, CCTV, and intrusion alarms</li><li>Organize and manage workload efficiently to meet project deadlines</li><li>Provide general supervision and direction on job sites</li><li>Maintain quality control and ensure customer satisfaction</li><li>Track project progress and report updates as needed</li></ul><h3>Preferred System Experience:</h3>Access Control:<ul><li>Pro-Watch, Genetec, Software House, Lenel/S2, OpenPath</li></ul>Video Surveillance:<ul><li>Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha</li></ul>Locking Hardware:<ul><li>ASSA ABLOY, Von Duprin, Adams Rite</li></ul>Intrusion Detection:<ul><li>Vista, DSC, Bosch, DMP</li></ul>Note: Current certifications in any of the above systems are a plus, but not required. We are willing to invest in training for the right candidate.<h3>Required Skills:</h3><ul><li>Strong background in installation and service of low-voltage security systems</li><li>Ability to troubleshoot and resolve technical issues</li><li>Excellent communication and customer service skills</li><li>Experience with hand tools, power tools, and basic electrical work</li><li>Ability to read and interpret blueprints and technical documents</li></ul><h3>Top Skills:</h3><ul><li>Installation and configuration of CCTV and access control systems</li><li>Security system troubleshooting and service</li><li>Project leadership and customer interaction</li></ul><h3>Why Join Us?</h3><ul><li>Opportunity to grow into a leadership role</li><li>Hands-on training and certification support</li><li>Work with cutting-edge security technologies</li><li>Be part of a supportive and skilled team</li></ul>

Electronic Security Technician

Description
					MarineMax is looking for a sharp and innovative Email Marketing Specialist who is passionate about all things email marketing. As the Email Marketing Specialist, you will create and deploy emails, including building emails from templates and HTML, writing email copy, conducting A/B tests, pulling lists, managing calendars, and optimizing emails based on best practices. This person will sit under the &#39;digital&#39; group that covers websites, email marketing and Hubspot team. The Email Marketing specialist will report into the Email Marketing Manager.
Over the last 2 years MarineMax has been continuing to grow as an overall company and acquiring new dealing ships. With a few other acquisitions in the pipeline. This year they’re goal is get into other kinds of business like Finance and insurance for boating to diversify from their competitors. With all these exciting initiatives coming up, there will be a whole new set of marketing emails that they’re going to be needing.

Day to day: This person will be doing production for emails, need to be able to update the existing templates, sending emails to existing/ new acquisitions and looking at inventory to see what is available.

SKILLS &amp; REQUIREMENTS:
* 4+ years of experience in email marketing.
* Bachelor&#39;s degree in business, marketing, communications, or relevant field.
* An ability to work under tight deadlines.
* Excellent written communication and copywriting skills
* Experience with HTML/CSS coding for responsive templates.
* HubSpot experience is preferred.
* Experience with Photoshop or other digital editing software.
* Good knowledge of MS Office including Word, Excel, and PowerPoint.
* Excellent organization and detail skills.
					Skills
					Email marketing, html, photoshop, copywriting, Email, email campaign, html5, hubspot, open rate, crm
					Top Skills Details
					Email marketing,html,photoshop,copywriting,Email,email campaign,html5,hubspot,open rate,crm
					Additional Skills &amp; Qualifications
					KEY TASKS:

* Hands-on development of all email campaigns, including building emails from templates and HTML, copywriting, QA, and scheduling.
* Proofread emails for clarity, grammar, and spelling.
* Work closely with stakeholders to solicit approvals for emails as well as recommend improvements based on best practices and proven stats.
* Use data points in HubSpot to pull targeted email recipient lists as well as manage overall email database health and sending reputation.
* Track, report, and analyze email metrics in order to provide digestible and actionable reporting to Management.

KEY RESULT AREAS:
* Improve open rates and click throughs on emails through improved design, testing, monitoring of results, and use of best practices.
* Create and execute emails without errors, according to brand guidelines, and deployed on schedule to the correct list.
* Pull email lists according to job/campaign specs and provide recommendations for improving the targeting of the appropriate audience.
* Maintain high standards of deliverability and strong email reputation while following CAN-SPAM regulations.
					Experience Level
					Intermediate Level

Email Marketing Specialist

Professional Summary: The Customer Service Professional I serves as the key liaison between the corporation and its members, providers, and other stakeholders. This role involves delivering exceptional and caring service through recorded phone lines by providing accurate information, education, and assistance regarding benefits, claims, and eligibility. This position plays a critical role in retaining customers and contributing to the corporation&#39;s overall success by ensuring positive interactions and maintaining high customer satisfaction standards. Key Responsibilities:<ul><li>Act as the primary contact for members, providers, agents/brokers, attorneys, and other customer representatives to address inquiries effectively.</li><li>Provide accurate and timely information regarding benefits, claims, and eligibility via recorded phone calls.</li><li>Demonstrate a caring and empathetic approach in all interactions to foster positive relationships with customers.</li><li>Efficiently multitask using web-based tools in a Windows environment, managing information across multiple screens while speaking with members.</li><li>Maintain strict confidentiality and professionalism when handling sensitive information related to claims and benefits.</li><li>Comply with all corporate policies during Cambia work hours, ensuring complete dedication to assigned tasks.</li><li>Operate corporation-provided computer equipment connected to approved &quot;hard-wired&quot; Internet Service Providers, avoiding the use of satellite or mobile WiFi connections.</li><li>Collaborate with internal teams as needed to resolve complex inquiries and ensure seamless service delivery.</li><li>Uphold corporate values and customer-first principles in every interaction, ensuring member and provider satisfaction.</li></ul>Qualifications:<ul><li>High school diploma or equivalent.</li><li>Minimum of one year of customer service experience in a call center environment or a field requiring extensive customer interaction, such as insurance, banking, or medical office settings.</li><li>Proficient PC skills with prior experience in a Windows environment; ability to type at least 30 words per minute with 95% accuracy.</li><li>Previous experience using Salesforce and/or Radar preferred but not required.</li><li>Demonstrated knowledge of medical terminology and claims processing is an advantage.</li><li>Strong mathematical skills with the ability to apply calculations effectively.</li><li>Excellent communication skills, both oral and written, with proficiency in punctuation, spelling, grammar, and proofreading.</li><li>Commitment to task-focused work during assigned shifts without engagement in outside employment or caregiving activities.</li><li>Ability to adapt to technology requirements, including the use of corporation-provided equipment and approved Internet connections.</li></ul> Shift: Monday- Friday 8am- 4:30pm for 15-week training, then will be entered in a shift bid where weekdays can end as late as 8pm, possible Saturday shifts from 8am- 4:30pm

Emote Customer Service Representative

Attention! Our Multinational Athletic Apparel and Footwear Client is currently hiring an Endpoint Engineer! Job Description<ul><li>Build and manage Windows 365, App-V environments or similar.</li><li>Review, assess and mitigate endpoints in Intune.<ul><li>Remove/retire devices that are no longer in use.</li><li>Determine appropriate ownership (personal or corporate) of all mobile devices and categorize appropriately.</li><li>Identify personal Windows PCs currently enrolled and remove.</li></ul></li><li>Review weekly and ad hoc reports from Information Security team and mitigate vulnerabilities as necessary</li><li>Implement PatchMyPC reporting solution on Azure SCCM server for Retail POS systems </li><li>Plan, test and execute iOS and Android upgrades where appropriate</li><li>Plan, test and execute device firmware upgrades where appropriate</li><li>Provide support for Lead Engineer’s work on ongoing projects </li><li>Migrate mobile devices to CNET wireless SSID</li><li>Enroll Loss Prevention Genetec servers into Intune</li><li>Use available endpoint analytics tools to proactively address subpar endpoint performance</li><li>Establish roles-based access to devices based on IT staff geography/responsibility</li><li>Design, deploy and manage physical and virtual endpoints (Windows, macOS, iOS, Android)</li><li>Lead initiatives involving Windows 365 and/or other virtual desktop platforms</li><li>Implement and maintain application virtualization technologies (e.g. App-V or similar)</li><li>Automate device provisioning, patching and software deployment using tools such as Intune, SCCM or Jamf</li><li>Collaborate with Information Security teams to enforce endpoint security policies, encryption, EDR and compliance</li><li>Create and maintain documentation and contribute to internal knowledgebases</li></ul>Logistics: <ul><li>M-F-8-5pm </li><li>Hybrid scheudle 2-3 days onsite </li><li>Flexibility is important and potential after hour calls with international based teams</li></ul>Top Skills<ul><li>intune</li><li>virtualization</li><li>Microsoft, encryption</li><li>Sccm</li><li>Desktop engineering</li><li>patch management software</li><li>loss prevention</li><li>mdm</li></ul>

Endpoint Engineer

We are seeking a skilled Endpoint Security Engineer to join our enterprise security team, focusing on the health, configuration, and support of endpoint protection tools in a high-security, high-availability environment. This role is ideal for someone who thrives in fast-paced, cross-functional settings and is passionate about endpoint security, policy enforcement, and infrastructure stability. Candidates must be able to work on W2, no C2C at this timeHybrid Work Schedule: 3 days onsite - Charlotte, NC Top Skills:•	2–3 years of experience with CrowdStrike (policy implementation, exclusions, monitoring)•	2–5 years of experience with McAfee tools: ePO, ENS, Application Control (whitelisting), DLPe•	Hands-on experience with ePO configuration, policy management, exclusions, and system tree•	Familiarity with BitLocker and Cyber Gatekeeper•	Strong understanding of Active Directory and endpoint support•	Experience with SQL Server and ITSM tools like Remedy is a plus Key Responsibilities:•	Maintain and support endpoint security tools including CrowdStrike and McAfee suite•	Monitor system health, implement policies and exclusions, and manage product upgrades•	Support infrastructure components such as BitLocker and Cyber Gatekeeper•	Collaborate with engineering teams, vendors, and product managers to resolve complex issues•	Provide second-level support for desktop break/fix and endpoint-related incidents•	Document configurations, troubleshooting steps, and support procedures

Endpoint Security Engineer

We are seeking a skilled Endpoint Security Engineer to join our enterprise security team, focusing on the health, configuration, and support of endpoint protection tools in a high-security, high-availability environment. This role is ideal for someone who thrives in fast-paced, cross-functional settings and is passionate about endpoint security, policy enforcement, and infrastructure stability. Candidates must be able to work on W2, no C2C at this timeHybrid Work Schedule: 3 days onsite - Irving, TX Top Skills:•	2–3 years of experience with CrowdStrike (policy implementation, exclusions, monitoring)•	2–5 years of experience with McAfee tools: ePO, ENS, Application Control (whitelisting), DLPe•	Hands-on experience with ePO configuration, policy management, exclusions, and system tree•	Familiarity with BitLocker and Cyber Gatekeeper•	Strong understanding of Active Directory and endpoint support•	Experience with SQL Server and ITSM tools like Remedy is a plus Key Responsibilities:•	Maintain and support endpoint security tools including CrowdStrike and McAfee suite•	Monitor system health, implement policies and exclusions, and manage product upgrades•	Support infrastructure components such as BitLocker and Cyber Gatekeeper•	Collaborate with engineering teams, vendors, and product managers to resolve complex issues•	Provide second-level support for desktop break/fix and endpoint-related incidents•	Document configurations, troubleshooting steps, and support procedures

Description
					The Enterprise System Developer is responsible for the automation of business processes, creation of APIs and the development of custom reports for the University. This position is responsible for maintaining and supporting Ellucian Banner ERP System and its associated integrations as well as the development of new integrations and processes that will automate business processes and help end users leverage technology. This position requires a good understanding of SDLC, business intelligence, and project management skills. 
Develops ERP process automation and API solutions utilizing various programming languages.
Develops reporting solutions utilizing various reporting tools.
Uses knowledge of application tables and file structures to identify and solve system issues.
Develops end user documentation and technical documentation on development and functional knowledge.
Develops project plans with detailed steps and estimates within project planning software.
Works effectively with cross-functional teams.
Participate in continuous performance improvement meetings to improve processes and standards.
Assists with maintaining and supporting Banner ERP System and its associated integrations.
Works with Application Vendors.
Performs miscellaneous job-related duties as assigned.
					Skills
					API, Ellucian Banner ERP System, Application Vendors
					Top Skills Details
					API,Ellucian Banner ERP System,Application Vendors
					Additional Skills &amp; Qualifications
					Experience with relevant development tools, applications, and system architecture.
Ability to prioritize well and work on multiple tasks and projects at one time.
Ability to quickly learn and apply new languages, frameworks, and technologies.
Experience using common development practices.
Comprehensive technical knowledge of both the information technology field and computer science. Experience with a variety of programming.
Detail-oriented with good written communication skills.
Excellent interpersonal and communication skills, including a customer service attitude and willingness to work in a team-oriented environment.
					Experience Level
					Intermediate Level

Enterprise System Developer

DescriptionTo provide members and prospective members the full range of products and services offered by the client including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. Responsibilities• Analyze, research and resolve problems and discrepancies related to member accounts/loans• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications• Counsel current and prospective members about company products and services• Ensure cash and other negotiable instruments are handled properly• Identify opportunities to cross service products and increase product penetration• Perform platform banking functions• Assist level I team members• Understand and comply with federal and other regulations relating to financial products and services• May assist with Branch Office vault opening, closing and balancing procedures• May serve as a Branch Office and/or ATM vault custodian• Perform other duties as assigned

Entry Level Bank Teller

·      Provide financial counseling and administer debt management services for members·      Interview members to assess their financial situation and determine the appropriate level of counseling required (e.g. productive, preventive, or remedial)·      Provide budgetary counseling and assist with developing personal budgets; determine member’s qualifications for Personal Finance Management assistance programs·      Actively listen to member’s unique financial situations; ensure interactions are not perceived as cross- selling opportunities or preferential treatment·      Restructure credit terms and conditions for debt repayment; calculate payment offers and employ negotiation tactics; submit to team member/leadership for approval·      Recommend loan and/or credit card extensions, reduced interest rates, and refinances; submit to management for approval·      Counsel members through difficult decisions, including bankruptcy filings, by recommending alternative solutions·      Process payment reversals and submit closure for revolving lines of credit·      Review data in system; research missing payments·      Initiate and/or respond to members, vendors, and other financial institutions via various communication channels·      Ensure compliance with internal and external documentation and disclosure requirements·      Ensure member contact information is up to date; and detailed, chronological records are maintained on each member interaction, including actions taken·      Present personal finance management and budgeting class/workshop presentations

Entry Level Customer Service - HYBRID

Learn more about free job search tools, learning opportunities, and exclusive member events.

Discover CareerCircle

Access resources to advance your job search and career growth.

Tools & Training

Explore a wide range of job opportunities that match your skills and career goals.

Search Jobs

Create a professional resume that captures the attention of top employers with our easy-to-use tool.

Resume Builder

Prepare for your next interview with our expert tips and strategies.

Interview Prep

Discover in-depth profiles of leading employers to find your ideal workplace.

Search Companies

Develop in-demand skills with curated courses for today’s job market.

Courses

Access career resources and job postings anytime, anywhere with our app.

Mobile App

Source skilled talent and build your team.

Talent Acquisition

Access skilled talent ready to excel via our AI-driven platform, virtual events, and recruitment services.

CareerCircle TalentConnect

Transform your workforce and hiring practices with essential training and continuing education.

InclusiveU

Broaden your talent pool with dedicated support for individuals with disabilities.

Getting Hired Powered by CareerCircle

Mission aligned solutions supporting Non-Profit Organizations, Educational Institutions, Local Workforce Development Boards, and Learning Providers.

Upskilling & Job Advocacy

Upskilling solutions designed to empower members with in-demand skills training and ongoing support for successful certificate completion.

CareerReady

Job advocacy solutions to connect job seekers to inclusive employers through dedicated recruiting support.

CareerAdvocacy

Learn how we connect all communities with careers and build skilled talent pipelines.

About CareerCircle

Discover answers to common questions and gain insights into our goals and services.

Reach out to us for inquiries, support, or to learn more about our mission and services.

Contact

Explore our blog for latest news and trends for job seekers and employers.

Blog

Access our virtual career fairs, job seeker workshops, and employer focused webinars.

Events

Discover valuable resources to enhance your hiring strategy and drive organizational success.

Employer Resources

Get the latest news and updates on our mission, partnerships, and community impact.

TEKsystems Jobs

Browse TEKsystems Jobs

JOB SEEKERS

EMPLOYERS

COMMUNITY PARTNERS

ABOUT

RESOURCES