Description: We are looking for a motivated Desktop Support Technician to join our team! As the first point of contact for IT-related support, you will provide Tier 1 support for all technical issues. Your responsibilities will include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. This includes handling hardware, software, printing, connectivity, mobile technology, and user setup and authorization. You will work diligently to resolve all requests, incidents, and problems. A key focus of this role is refreshing PCs as part of our asset lifecycle program. You will play an important role in delivering the best possible end-user computing experience for all employees, contractors, and vendors. Your hands-on duties will include building and imaging PCs and laptops, setting up and maintaining printers, supporting and maintaining peripheral hardware, and managing user accounts. This role is dedicated to addressing recurring issues through consistent ITIL practices.

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Desktop Support

Description· Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP· Advanced technical computer skills as required for technical support specific to functional area and related systems· Experience with Service Now ticketing system· Must possess a strong customer service orientation.· Must be adaptive and flexible and have good problem-solving skills.· Must be able to communicate effectively both verbally and in writing.SkillsDesktop, Windows 11, vmwareTop Skills DetailsDesktop,Windows 11

Description
					Brown Advisory is looking for a desktop support technician to provide onsite support at their San Francisco Location. This person will be the sole IT technician providing support to 15 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in Baltimore. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to Brown&#39;s colleagues. Day to day this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support.
					Skills
					Desktop, Windows 10, Customer service
					Top Skills Details
					Desktop,Windows 10,Customer service
					Additional Skills &amp; Qualifications
					Customer oriented - You will need to be able to deliver a high level of customer support and training to employees at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the Technology Team and the first person to provide assistance on a technology issue.

A self-starter - You are quick to respond to operational tasks and are able to find opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals. You possess the time management skills to prioritize your tasks. You have the discipline to work independently and remotely to accomplish a set of tasks and can efficiently supervise vendor visits and ensure site work gets done.

A natural problem solver - You identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed.

Common Technologies: Exchange, O365, Active Directory, Printer Support, AV support, Imaging solutions,
					Experience Level
					Intermediate Level

Desktop Support Analyst

<h3>Top Skills&#39; Details</h3><ol><li>Over two years of experience in Desktop Support.</li><li>Proficient with Windows 10 and 11 operating systems.</li><li>Skilled in troubleshooting Microsoft 365 applications, including Office 365 and Teams.</li></ol><h3>Secondary Skills - Nice to Haves</h3><ul><li>Experience with VMware.</li></ul><h3>Job Description</h3><ul><li>Must have extensive knowledge of Windows and Windows-based systems, including Active Directory, Microsoft Office 365, MS Teams, OneDrive, security concepts, and remote desktop tools.</li><li>Advanced technical computer skills are essential for providing technical support specific to the functional area and related systems.</li><li>Experience with the ServiceNow ticketing system is required.</li><li>Strong customer service orientation is a must.</li></ul>

Desktop Support Specialist

IT Support Technician Job Description: We are seeking a skilled IT Support Technician to join our team in a hospital setting. This role requires expertise in computer setup, installation, troubleshooting, service, upgrades, and maintenance. The technician will be responsible for accurately diagnosing and escalating technical issues, ensuring detailed problem descriptions for efficient resolution. Strong proficiency with Windows Client and Server operating systems, wireless devices, and networking equipment is essential.Required Skills &amp; Qualifications:<ul><li>Experience in IT troubleshooting and maintenance</li><li>Strong knowledge of Windows Client &amp; Server operating systems</li><li>Familiarity with wireless devices and networking equipment</li><li>Excellent customer service skills, as interaction with hospital staff is a key aspect of the role</li></ul>Work Environment: This role is fully onsite in a hospital setting, providing direct technical support for healthcare professionals and ensuring the seamless operation of IT systems.

Desktop Support Technician

DescriptionJob Title: Desktop Support TechnicianDuration: March 17, 2025 - December 31, 2025 About this Position: The Desktop Support Technician is responsible for providing technical assistance to internal end users. This includes diagnosing and resolving hardware and software issues, installing applications, setting up user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will act as the first point of contact for users through the help desk system. Top Skills: 1.	5+ years of Desktop Support or Equivalent (need a strong understanding of computer hardware and software support)2.	Proficiency in troubleshooting techniques3.	Excellent communication and customer service skills to interact effectively with users Responsibilities/Tasks:•	Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals. •	Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts•	Installing and updating applications, drivers, and operating systems on user workstations. •	Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords. •	Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues. •	Implementing and enforcing security policies on user workstations, including password management and software updates.•	Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow). •	Providing basic computer training to users on new applications or features•	Working with department end users to confirm functionality, verifying everything is correct with department heads.•	Data collection and reporting. Skills Need:•	Proven experience as a Desktop Technician or similar role.•	Network Troubleshooting Skills•	Experience within an enterprise or corporate setting.•	CompTIA A+ certification or equivalent experience.•	Strong knowledge of Windows operating systems and imaging software.•	Excellent problem-solving and troubleshooting skills.•	Strong communication and interpersonal skills.•	Ability to work independently and as part of a team.•	Attention to detail and strong organizational skills.•	Familiarity with healthcare IT systems and compliance standards is a plus. SkillsImaging, Windows, Desktop, Windows 10, Troubleshooting, Install, Deployment, Hardware, Printers, Ticketing system, Microsoft office, Active directory, Customer service, servicenow, inventory tracking, Office 365, Mac, Outlook Additional Skills &amp; Qualifications•	Proven experience as a Desktop Technician or similar role.•	Network Troubleshooting Skills•	Experience within an enterprise or corporate setting.•	CompTIA A+ certification or equivalent experience.•	Strong knowledge of Windows operating systems and imaging software.•	Excellent problem-solving and troubleshooting skills.•	Strong communication and interpersonal skills.•	Ability to work independently and as part of a team.•	Attention to detail and strong organizational skills.•	Familiarity with healthcare IT systems and compliance standards is a plus. Experience LevelIntermediate Level

**This is a contract role that goes through September. It could go longer but is guaranteed through then right now. This role is onsite 5 days a week in Hartford for a refresh project** DescriptionThis person will help with operational support while they work to expand into the new locations and complete projects throughout the summer time. Day to day one can expect tickets regarding hardware, software, or VDI ticket issues. This person will be helping refresh all devices and handling hands on hardware support. SkillsWindows 10, Desktop, Support, Windows, Troubleshooting, Epic, Imaging, Deployment, Vdi, Virtual Infrastructure, Hardware, ServicenowAdditional Skills &amp; QualificationsExperience working within a healthcare environment and with EPIC is a huge plusExperience LevelIntermediate Level

Description
					•	Provides support to Cowboys staff for technology related issues.
•	Acts as an escalation point for all Tier 1 related technical inquiries.
•	Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices.
•	Maintains hardware and software on desktops and laptops across their site.
•	Assists with support of VoIP phone system and cellular devices.
•	Plan, design and implement special projects at the direction of IT staff
•	Maintains technical proficiency on all Cowboys end-user computing platforms: 
o	Windows and Apple Operating Systems.
o	Microsoft Office Suite.
o	Internet based Applications.
o	Departmental Applications.
•	IT Asset Management
o	Assists with hardware and software deployments as well as procurement and installations.
o	IT Asset Disposition.
•	Manages and updates knowledge base documentation and procedures. 
•	Provide Event Support for all Dallas Cowboys related entities.
•	Provide Point of Sale Support for Dallas Cowboys retail locations; also provide Internet Service Provider Maintenance and Support.
•	Maintains Executive Support as well as provide an escalation point for issues.
					Skills
					Desktop, Support, Troubleshooting, Hardware, mac, Windows, microsoft, Technical support, Imaging, Deployment
					Top Skills Details
					Desktop,Support,Troubleshooting,Hardware,mac,Windows,microsoft
					Additional Skills &amp; Qualifications
					•	Minimum of a 4-year Bachelor’s degree or educational equivalent preferred
•	Minimum 2 years previous experience in an Information Technology support position
•	Excellent general computer skills in both Microsoft Windows and Apple OS environments
•	Ability to work well with people in a support and training role with strong communication skills
•	Ability to effectively diagnose and repair computer hardware and software problems
•	Understanding of computer networking concepts
•	Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications
•	Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
•	Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
•	Display professional image and demeanor 
•	Ability to travel as needed and willing to provide on-site support for multiple locations
•	Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed
					Experience Level
					Intermediate Level

Job Summary: We are seeking dedicated Desktop Support Technicians to join our clients&#39; team for a project involving the deployment of single sign-on badges and new systems across multiple clinic locations. This role includes refreshing approximately 5,000 desktops and laptops to meet current recommendations, as well as workstation refreshes. The position requires onsite presence in Sioux Falls and occasional travel to other locations. The project is set to begin in the first week of March and will conclude by May 2026 (1 year contract). Top Skills Required:<ul><li>Desktop Support: Proficiency in providing technical support for desktop systems, including setup, configuration, and troubleshooting.</li><li>Hardware Knowledge: Strong understanding of computer hardware components and their functionalities.</li><li>Technical Support: Ability to assist users with technical issues, ensuring minimal disruption to their workflow.</li><li>Help Desk Support: Experience in managing help desk operations, including ticketing systems and user inquiries.</li></ul>Additional Skills &amp; Qualifications:<ul><li>Troubleshooting: Capability to identify and resolve technical problems efficiently and accurately.</li><li>Imaging and SCCM: Experience with system imaging and using System Center Configuration Manager (SCCM) for deployments.</li><li>End User Training: Ability to provide training to end users on new systems and technologies.</li><li>Travel Requirements: Willingness to travel to locations such as Aberdeen, Mitchell, Yankton, and Marshall for minimal support, typically involving quick day trips.</li></ul>Experience Level:<ul><li>Entry Level</li></ul>Join us in this exciting opportunity to enhance our technical infrastructure and support our clinics with the latest systems and technologies. Apply now to be part of a dynamic team dedicated to excellence in desktop support.

Description•	Provide Workstation Hardware and Windows 10/11 Software Break Fix support•	IMAC – PC Install, Moves, Adds and Changes•	Image in support of break fix support•	Asset Recovery•	Asset tagging•	Asset Disposal in accordance with Customer processes and procedures•	Installation of user requested Customer approved software outside the scope of the installed base image•	Printer Support•	Client Center (Tech Bar) Support•	IT Service Management Updates•	Direct end users to mobile device return drop boxes•	Package mobile devices and prepare for shipping to disposal vendor•	Other Client Support needed to maintain Workstation operations and customer satisfaction•	Participate in implementing Customer /overall deskside support methodologies, processes, and procedures. Skills Requirements - Effective interpersonal skills, articulate in order to interface with client staff. - Able to work in a team and independently, demonstrating problem solving skills. - Experience imaging and configuring systems PC systems. - Common Hardware break fix, software installation skills - Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients. - Experience with Windows 10 OS support- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point) - Experience with end Help Desk ticketing systems. - Supports mobile devices (Android/IOS)Skills Windows, Office 365, DesktopTop Skills DetailsWindows, Office 365, DesktopAdditional Skills &amp; QualificationsCustomer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.Experience LevelIntermediate Level

DescriptionJob DescriptionDSS (Deskside Support) provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Users support, Windows Desktop support &amp; IT Infrastructure, network support. Expectations (L1 Engineer)• Provide first/second level contact and problem resolution for customer issues.• Provide standard and non-standard technical support to end-users in response to specificrequests. Utilize established operating procedures to review and resolve end-usertechnology issues; troubleshoots and resolve standard and non-standard hardware andsoftware problems.• Install, upgrade, support and troubleshoot for computer hardware (computers, PCs, laptops,iPads, iPhones, printers, other user devices)• Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office, O365, andanother authorized desktop application.• Install, upgrade, support and troubleshoot MS Teams Room system as well as otherconference room equipment and solutions.• Install, upgrade, support and troubleshoot basic active network equipment, networkcomponents (including cabling and connectivity) and office IT infrastructure components.• Work with Third Party Vendors to remediate complex Audio Video issues as needed.• Execute the new user onboarding process and steps (room and connectivity preparation,devices configuration, devices handover, trainings)• Perform end user training within desktop support domain.• Performs assigned IT project tasks (e.g. Office relocation projects, technology change andreplacement, new systems roll-outs)• Maintain ticket updates for all reported incidents.• Maintain asset management database.• Performs general preventative maintenance tasks on computers, laptops, printers, userdevices.• Performs remedial repairs on Desktops, laptops, printers and any otherauthorized peripheral equipment.• Admin Telcom provider&#39;s Wireless Devices/Accounts• Should have basic knowledge of Mac operating system, to support Apple pc users, appleDevices.• Broad experience of IT with basic understanding of Networks, Servers,Audio/Visual, Smart Devices and Telecoms.• This position requires the ability to work in a project-based environment requiringflexibility and teamwork. Performs other duties as assigned.• Ensure acceptable user satisfaction from IT services (measured every quarter)• Record critical data and information in the standard ITIL platform (here ServiceNow) Experiences (desired)• Windows 10, MS Office 365 and O365, PC hardware &amp; IT network infrastructure installationand troubleshooting, Microsoft Active Directory, Helpdesk ticketing systems.• Conference Room technologies (MS TEAMS Room, video cameras, speakers, and mics)• Mobile device management including IOS and Android devices, Enterpriseencryption solutions, Windows PC/laptop management via Active Directory.• Proven analytical, troubleshooting and problem-solving skills.• Proven ability to multi-task, effectively determine priorities and meet SLA’s.• Excellent communication relationship-building and internal customer service skills.• Adaptable and flexible in a fast-changing industry and work environment.• Willing to work off-hours and weekends when required for projects or emergency support.• Working within GxP regulated environment• 40h/week• Core working hours: 08:00-4:30SkillsDesktop, Windows 10, Technical support, Printer MappingTop Skills DetailsDesktop,Windows 10,Technical support,Printer MappingAdditional Skills &amp; QualificationsExcellent customer service and communication skills. Problem solving and ability to work as sole technician with minimal supervision.

Job Summary: We are seeking dedicated Desktop Support Technicians to join our clients&#39; team for a project involving the deployment of single sign-on badges and new systems across multiple clinic locations. This role includes refreshing approximately 5,000 desktops and laptops to meet current recommendations, as well as workstation refreshes. The position requires onsite presence in Yankton and occasional travel to other locations. The project is set to begin in the first week of March and will conclude by May 2026 (1 year contract). Top Skills Required:<ul><li>Desktop Support: Proficiency in providing technical support for desktop systems, including setup, configuration, and troubleshooting.</li><li>Hardware Knowledge: Strong understanding of computer hardware components and their functionalities.</li><li>Technical Support: Ability to assist users with technical issues, ensuring minimal disruption to their workflow.</li><li>Help Desk Support: Experience in managing help desk operations, including ticketing systems and user inquiries.</li></ul>Additional Skills &amp; Qualifications:<ul><li>Troubleshooting: Capability to identify and resolve technical problems efficiently and accurately.</li><li>Imaging and SCCM: Experience with system imaging and using System Center Configuration Manager (SCCM) for deployments.</li><li>End User Training: Ability to provide training to end users on new systems and technologies.</li><li>Travel Requirements: Willingness to travel to locations such as Aberdeen, Mitchell, Sioux Falls, and Marshall for minimal support, typically involving quick day trips.</li></ul>

Top Skills: 1.	 Desktop Support or Equivalent (need a strong understanding of computer hardware and software support)2.	Proficiency in troubleshooting techniques3.	Excellent communication and customer service skills to interact effectively with users Responsibilities/Tasks:•	Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals. •	Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts•	Installing and updating applications, drivers, and operating systems on user workstations. •	Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords. •	Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues. •	Implementing and enforcing security policies on user workstations, including password management and software updates.•	Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow). •	Providing basic computer training to users on new applications or features•	Working with department end users to confirm functionality, verifying everything is correct with department heads.•	Data collection and reporting. Skills Need:•	Proven experience as a Desktop Technician or similar role.•	Network Troubleshooting Skills•	Experience within an enterprise or corporate setting.•	CompTIA A+ certification or equivalent experience.•	Strong knowledge of Windows operating systems and imaging software.•	Excellent problem-solving and troubleshooting skills.•	Strong communication and interpersonal skills.•	Ability to work independently and as part of a team.•	Attention to detail and strong organizational skills.•	Familiarity with healthcare IT systems and compliance standards is a plus.SkillsImaging, Windows, Desktop, Windows 10, Troubleshooting, Install, Deployment, Hardware, Printers, Ticketing system, Microsoft office, Active directory, Customer service, servicenow, inventory tracking, Office 365, Mac, OutlookTop Skills DetailsImaging,Windows, Desktop,Windows 10,Troubleshooting,Install,Deployment,Hardware,Printers,Ticketing system, Microsoft officeAdditional Skills &amp; Qualifications•	Proven experience as a Desktop Technician or similar role.•	Network Troubleshooting Skills•	Experience within an enterprise or corporate setting.•	CompTIA A+ certification or equivalent experience.•	Strong knowledge of Windows operating systems and imaging software.•	Excellent problem-solving and troubleshooting skills.•	Strong communication and interpersonal skills.•	Ability to work independently and as part of a team.•	Attention to detail and strong organizational skills.•	Familiarity with healthcare IT systems and compliance standards is a plus.Experience LevelIntermediate Level

Desktop Support Technician (Bench)

Job DescriptionThe IT Desktop Support Technician is an important member of the IT Infrastructure team at customer. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams. Top Skills&#39; Details<ul><li>Require only 2-5 Years IT Tech/Help Desk/Desktop Experience</li><li>Microsoft Windows Operating Systems Win10/11. Including AD, M365 Support (Outlook*)</li><li>Conference Room Troubleshoot experience ***</li><li>Soft Skills - Critical Thinking, Passionate about IT, Eager for growth in their career</li></ul> Job Duties:<ul><li>Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems</li><li>Responsible for executive level desktop support, requiring a higher level of service</li><li>Utilizing Active Directory for user management and assigning users to Group Policy Objects</li><li>Responding to and supporting the resolution of server and network issues with Tier 3 support</li><li>Provide 1st level client support through our help desk ticketing system</li><li>Recognizing and escalating more difficult problems to Tier 3 support</li><li>Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365</li><li>Use Remote Monitoring tools and call tracking to log and route tickets</li><li>Imaging and Deploying Desktops and Laptops for end users</li><li>Creating and maintaining client-related documentation</li><li>Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers</li><li>Participate in the maintenance, updates, planning and installation of client computers and application software</li><li>Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes</li><li>Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements</li><li>Facilitate the deployment of new client computer systems and application integration to support business needs</li><li>Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible</li><li>Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements</li></ul>Skills/Experience:<ul><li>This role requires a strong working knowledge of the following:</li><li>Microsoft Windows Operating Systems including M365 Support</li><li>Strong Customer Service techniques in an IT environment</li><li>ITIL framework</li><li>IT Service Management Software (i.e., ServiceNow)</li><li>Proficient in IT procurement processes and procedures</li><li>Strong Incident skills and troubleshooting techniques</li><li>Exceptional work ethic and time management skills</li><li>Ability to work well independently and/or as part of a team</li><li>Strong communication skills and a commitment to customer service at the executive level</li><li>Ability to travel 10% of the time, and on short notice</li><li>Participate in after hours on call rotation as necessary for problem resolution, and project management/installations</li></ul> SkillsWindows 10, Troubleshooting, Active directory, Microsoft office, AV, Deployment, Imaging, Customer service, Technical support, Windows

Desktop Support Technician - Jr/mid Level

DescriptionOur client is looking for a Desktop Analyst for a long-term renewable contract. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely. The client also has a tech genius bar model, so would like candidates who have prior experience with a walk-up bar support model, if possible. Skills: Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, JAMF, Technical support, Deployment, Hardware, Troubleshooting The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They&#39;ll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking. Issues Management and Resolution •	Analyze issues and formulate solutions•	Troubleshoot system, application and hardware issues•	Ensure customer is updated on ticket progress •	Work directly with customers to solve problems•	Utilize internal IT Knowledge Base to both provide and find solutions to known issues•	Use external information to research and resolve issues when needed•	Consistently update the ticket tracking system with status and fixes•	Properly escalate issues to necessary parties as requiredSystem Administration•	Perform routine system maintenance on laptops and desktops•	Track computer assets according to organizational standards•	Perform backups and restores•	Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.•	Perform installation and configuration of software including operating system, patches, and 3rd party products.•	Maintain established computer standards and participate in testing new standardsSkillsMac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, jamf, Technical support, Deployment, Hardware, TroubleshootingTop Skills DetailsMac, Windows, Office 365, Executive Support, C-Level,Active directory,Imaging,jamfAdditional Skills &amp; QualificationsThis position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.Experience LevelExpert Level

Desktop Support Technician PC/Mac

DescriptionKey to this role will be this persons availability for covering meetings after 4:00pm on Monday Thursday. This will be evening work. Sometimes the meeting goes for 1 hour or can be 5-6 hours and this person would need to provide support during that time. It would a be a 40 hours a week role but dictated by being available for the meeting. A large amount of flexibility is required and would only be a 40 hour work week with the schedule would be changing based on the schedule. •	Accepts Service Desk calls and reports from staff regarding problems, technical requests, and other service-related matters.•	Creates all requests with thorough, complete, correct, and concise documentation in the ITT Service Desk system and assigns to applicable problem to the corresponding technicians.•	Assesses urgency of issues, prioritizes, and takes appropriate steps toward resolution or escalation.•	Images and builds desktop personal computers, laptops, and other personal computing devices.•	Provides support for desktop and mobile phones and voice systems.•	Provides support for audio visual technologies and systems for multiple platforms, departments, and city locations.•	Provides support for mobile device technologies and platforms.•	Provides support for printing and scanning equipment, including print servers, print queues and toner installation.•	Performs troubleshooting tasks for Windows and Apple platforms as necessary and resolves issues within the scope of responsibility.•	Develops and maintains triage documentation.•	Monitors Service Desk incident tickets to ensure issues are being addressed on schedule and end users are informed of status.•	Provides proactive communication and notification to end users of pending or upcoming problems, outages, and other service issues.•	Provides friendly and courteous service to all users.•	Ensures all tasks are performed with a high level of quality and customer service.•	Shares knowledge with co-workers and users where applicable.•	Creates correct and concise documentation of all service calls for ticketing system.•	Unloads and loads computer equipment from semi-trailers and cargo hauling vehicles.SkillsWindows 10, Hardware, Customer service, Imaging, Help desk support, DesktopTop Skills DetailsWindows 10,Hardware,Customer service, Imaging, Help desk supportAdditional Skills &amp; Qualificationsexperience with Creston audio Visual equipment/Demix is a software they use with the audio visual equipment.Experience LevelExpert Level

Desktop Support/Audio Visual Technician

DescriptionThe Audio Visual/Desktop Support Technician will be supporting 2,100+ clients and Staff Employees. There are roughly 1,200 devices on the network that range from Dell Desktops, Dell Laptops, and mobile devices (including smartphones and tablets, both iPhone and Android). The key role will be this person&#39;s availability for covering meetings after 4:00 on Monday and Thursday. this will be evening work. Sometimes the meeting goes for 1 hour or can be 5-6 hours and this person would need to provide support during that time. It would be a 40-hour-a-week role but dictated by being available for the meeting. A lot of flexibility is required and would only be a 40-hour work week. the schedule would be changing based on the schedule•	Accepts Service Desk calls and reports from staff regarding problems, technical requests, and other service-related matters.•	Creates all requests with thorough, complete, correct, and concise documentation in the ITT Service Desk system and assigns the applicable problems to the corresponding technicians.•	Assesses urgency of issues, prioritizes and takes appropriate steps toward resolution or escalation.•	Images and builds desktop personal computers, laptops, and other personal computing devices.•	Provides support for desktop and mobile phones and voice systems.•	Provides support for audio-visual technologies and systems for multiple platforms, departments, and city locations.•	Provides support for mobile device technologies and platforms.•	Provides support for printing and scanning equipment, including print servers, print queues, and toner installation.•	Performs troubleshooting tasks for Windows and Apple platforms as necessary and resolves issues within the scope of responsibility.•	Develops and maintains triage documentation.•	Monitors Service Desk incident tickets to ensure issues are being addressed on schedule and end users are informed of status.•	Provides proactive communication and notification to end users of pending or upcoming problems, outages, and other service issues.•	Provides friendly and courteous service to all users.•	Ensures all tasks are performed with a high level of quality and customer service.•	Share knowledge with co-workers and users where applicable.•	Creates correct and concise documentation of all service calls for the ticketing system.•	Unloads and loads computer equipment from semi-trailers and cargo-hauling vehicles.SkillsWindows 10, Hardware, Customer service, Imaging, Help desk support, Desktop Top Skills Details1) 3 years of desktop support2) 3 Years of Windows OS experience3) 3 Years of Imaging experience Additional Skills &amp; QualificationsExperience with Creston audio Visual equipment/demix is the software they use with the audiovisual equipment. Experience LevelExpert Level

Desktop Support/audio Visual Technician

DescriptionLooking for an experienced Desktop technician to join their team here in Knoxville. Responsibilities include: Imaging, deploying, supporting both desktop/laptop computers, asset management of these devices. They are the final line of support for all tech issues and must be able to work as a team to solve issues as they arise. They will also respond in a timely manner to general incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.Skillsdesktop, troubleshooting, windows 10, support, sccm, hardware, active directory, windows, imaging, technical support, install, deployment, office 365, customer service, desktop engineeringTop Skills Detailsdesktop,troubleshooting,windows 10,support,sccm,hardware,active directory,windows,imaging,technical support,install,deployment,office 365Additional Skills &amp; QualificationsCandidates don&#39;t have be an expert in every single technology listed in the top skills but should be at least familiar with all of them.

Desktop Technician

Working 100% onsite in Lenexa KS Top Skills - Must Haves<ul><li>Windows 10 / 11</li><li>Office 365</li><li>Desktop</li></ul>Top Skills&#39; Details- Windows 10 Troubleshooting and basic end client network support skills- Primarily Windows 10 / Windows 11 -Hardware support for Peripheral devices (printers, mouses, monitors, etc.) Software Support (MS Office 365, Adobe Creative Suite, Outlook, etc.) -Customer Service highly important in this role. -Must have setup &amp; support experience for mobile devices (email/cloud/settings setup) DescriptionScope: Windows 10/11 Deskside Support. Opportunity for strong techs to stay long term	Must have corporate support experience•	Provide Workstation Hardware and Windows 10/11 Software Break Fix support•	IMAC – PC Install, Moves, Adds and Changes•	Image in support of break fix support•	Asset Recovery•	Asset tagging•	Asset Disposal in accordance with processes and procedures•	Installation of user requested approved software outside the scope of the installed base image•	Printer Support•	Client Center (Tech Bar) Support•	IT Service Management Updates•	Direct end users to mobile device return drop boxes•	Package mobile devices and prepare for shipping to disposal vendor•	Other Client Support needed to maintain Workstation operations and customer satisfaction•	Participate in implementing deskside support methodologies, processes, and procedures. Skills Requirements - Effective interpersonal skills, articulate in order to interface with client staff. - Able to work in a team and independently, demonstrating problem solving skills. - Experience imaging and configuring systems PC systems. - Common Hardware break fix, software installation skills - Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients. - Experience with Windows 10 OS support- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point) - Experience with end Help Desk ticketing systems. - Supports mobile devices (Android/IOS) Skills Windows 10, Windows 11, Office 365, Desktop Additional Skills &amp; QualificationsCustomer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Description
					Looking for an experienced Desktop technician to join their team here in Knoxville. This team supports 300+ travel centers and 5000+ PC&#39;s across the country from an IT Center here in Knoxville. Responsibilities include: Imaging, deploying, supporting both desktop/laptop computers, asset management of these devices. They are the final line of support for all tech issues and must be able to work as a team to solve issues as they arise. They will also respond in a timely manner to general incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
					Skills
					desktop, troubleshooting, windows 10, support, sccm, hardware, active directory, windows, imaging, technical support, install, deployment, office 365, customer service, desktop engineering
					Top Skills Details
					desktop,troubleshooting,windows 10,support,sccm,hardware,active directory,windows,imaging,technical support,install,deployment,office 365
					Additional Skills &amp; Qualifications
					Candidates don&#39;t have be an expert in every single technology listed in the top skills but should be at least familiar with all of them.
					Experience Level
					Intermediate Level

DescriptionOur client, a global cosmetics company, is seeking a desktop/PC technician to assist with imaging approximately 50 desktops at their East Windsor location. This is a part-time role, requiring availability on Mondays and Tuesdays for the next 1–2 months. The technician will utilize Autopilot to deploy machines running Windows 11. Candidates should have experience imaging systems in Windows environments, strong communication skills, reliability, and the ability to collaborate effectively as part of a team.SkillsWindows OS, Imaging, Desktops, Laptops, AutopilotTop Skills DetailsWindows OS, Imaging, Desktops, LaptopsAdditional Skills &amp; QualificationsCandidates must have solid communication skills.Experience LevelIntermediate Level

Desktop/PC Technician (Part Time)

DescriptionOur client, a global cosmetics company, is looking for a desktop/PC technician to image about 50 desktops at their East Windsor location. This is a part time role. This person will work Mondays and Tuesdays for the next 1-2 months. Autopilot is being used to deploy the machines and the operating system is Windows 11. Candidates must have imaging experience in Windows environments, have solid communication skills, reliable, and be team players.SkillsWindows OS, Imaging, Desktops, Laptops, AutopilotTop Skills DetailsWindows OS,Imaging,Desktops,LaptopsAdditional Skills &amp; QualificationsCandidates must have solid communication skills.Experience LevelIntermediate Level

<h3>Job Description: Technology Consultant</h3>Are you ready to make a significant impact by leveraging your technology expertise to drive success? We are seeking a dynamic Technology Consultant to join our team and provide dedicated consultation and expertise to our network offices. This role is pivotal in ensuring that we maximize the value of our technology investments. If you are a self-starter with a passion for building trusting relationships and empowering clients to achieve their operational goals, this is the perfect opportunity for you!<h4>Key Responsibilities:</h4><ul><li>Technology Transformation: Utilize your sound judgment and decision-making skills to advance the technology transformation priorities of both the corporate office and local network offices.</li><li>Technical Support: Resolve technical issues and provide implementation support using your knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN.</li><li>High-Pressure Environment: Provide technical support in a fast-paced, high-pressure environment while multitasking and reprioritizing efforts as needed.</li><li>Communication: Effectively communicate with management on potentially volatile situations, taking responsibility and ownership of issues.</li><li>Best Practices: Learn and apply customer and engineering best practices to support software/hardware solutions, driving high availability to meet/exceed customer expectations.</li><li>Issue Resolution: Escalate and work with various corporate headquarters technical support specialists and software/hardware companies to resolve issues.</li><li>Travel: Frequently travel to local offices within the region to provide technical solutions to business issues.</li><li>Continuous Learning: Increase your proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and study.</li><li>Client Instruction: Leverage your subject matter expertise to instruct local office technology clients on optimal technology utilization both in-person and virtually.</li><li>Advocacy: Advocate for the technology needs of end-users, proactively monitor technology-related business issues, and support cross-team engagement for issue resolution.</li><li>Relationship Building: Develop relationships with Development, Infrastructure, Product, and other Application Support stakeholders to deliver and improve effectiveness and efficiency.</li><li>Process Improvement: Contribute to process/service improvement ideas to enhance the client experience, partnering with more experienced team members for guidance where needed.</li><li>Vendor Management: Manage third-party technology solutions providers and implementations.</li><li>Project Management: Oversee local technology implementations and upgrades, including communication and feedback to local and corporate leadership.</li><li>Client Engagement: Establish, build, and maintain relationships with key roles, including financial advisors (FA), FA teams, network office (NO) leadership, and team members to understand their individual business needs.</li><li>Sales Cycle Expertise: Develop a deep understanding of the insurance and investment product sales cycle to consult on the effective implementation of technology throughout the cycle.</li><li>Proactive Engagement: Engage proactively with NO leadership, NO team members, FAs, and their teams, as well as Home Office (HO) leadership, to ensure effective and efficient use of our technology suite to maximize advisor and client value.</li><li>Tailored Approach: Tailor your consultative approach to clearly demonstrate and communicate the specific benefits of technology to each unique audience.</li><li>Feedback Loop: Act as a feedback loop to HO leadership to ensure tech applications meet the needs of end-users and clients.</li><li>Gap Identification: Identify gaps and inefficiencies where financial advisors can apply new or existing technology to improve their practices.</li><li>Benefit Articulation: Articulate the benefits of leveraging technology to drive a positive client and advisor experience throughout the sales cycle.</li><li>Goal Setting: Partner with NO leadership to establish goals and lead strategic planning, engagement, and execution efforts to ensure goals are attained and benefits realized.</li><li>Training and Development: Consult with NO training leadership teams on teaching and reinforcing technology use best practices throughout the sales cycle with new and existing financial advisors.</li><li>Consistent Messaging: Partner with NO and HO leadership to ensure consistent messaging in promoting the proper use and integration of technology and proven business-building benefits.</li><li>Action Plans: Develop individualized action plans to assist FAs in leveraging technology in their business practice.</li><li>Class Facilitation: Plan, schedule, and facilitate classes using established curriculum to leverage technology as a sales cycle productivity tool.</li><li>Technology Education: Collaborate with appropriate resources to ensure relevant technology education is provided to financial advisors and their staff.</li><li>Onboarding Support: Consult with and partner with NO training teams in leading Financial Planning Academy sessions to promote and deliver usage strategies on key technologies needed for successful FA onboarding and development.</li><li>Technology Rollouts: Support technology rollouts by making users aware of benefits, preparation, and training needed for successful deployment.</li><li>Continuous Learning: Attend mandatory classes, conferences, and training sessions to remain current with changing technologies.</li><li>Reporting: Track and report engagement efforts and effectiveness to corporate and local management teams.</li></ul><h4>Skills and Qualifications:</h4><ul><li>Technical Proficiency: Advanced knowledge in computer, mobile device hardware, and software troubleshooting, including proficiency in using software support tools.</li><li>Customer Service: Demonstrates strong customer service skills and excellent oral and written communication abilities.</li><li>Problem-Solving: Demonstrated analytical and problem-solving abilities, including sound judgment and decision-making skills.</li><li>Initiative and Motivation: High degree of initiative and motivation, including a willingness to seize opportunities to identify, help drive, and implement process/service improvement and innovation.</li><li>Attention to Detail: Strong attention to detail, including proficiency in clear and understandable ticket documentation.</li><li>Escalation Management: Ability to diffuse/resolve escalations and resolve complex issues.</li><li>Experience: Minimum of three years&#39; experience in coaching/training individuals on optimizing their business through the use of technology is highly desirable. Minimum of five years of financial services industry experience preferred.</li><li>Education: Bachelor’s degree in Computer Science, MIS, or significant equivalent experience.</li><li>Technology Support: Minimum of two years of relevant technology support experience.</li></ul>Join us and be a part of a team that is dedicated to driving technology transformation and empowering our clients to achieve their goals. Apply now and make a difference!

Desktop/network Support

Top Skills&#39; Details• 4+ years as a digital designer• Proficiency in Figma, Adobe Creative Suite (Photoshop, Illustrator, After Effects, InDesign, Premiere Pro).• Strong understanding of typography, layout, composition, and motion design principles.• Proficiency in motion graphics and animation (After Effects or equivalent tools).• Experience in digital and social media, with an understanding of platform-specific best practices.• Knowledge of UI/UX principles and how design impacts user interaction and engagement.• Strong branding and identity design experience for cohesive marketing campaigns SOFT SKILLS• Highly creative and detail-oriented, with a strong eye for visual storytelling.• Strong problem-solving skills with the ability to translate complex ideas into compelling visuals.• Ability to balance multiple projects and prioritize tasks effectively in a fast-paced environment.• Strong communication and collaboration skills for working across cross-functional teams.• Self-motivated and proactive, with a willingness to push creative boundaries.• Adaptability to shifting project priorities and tight deadlines.

Digital Designer

Digital Experience SpecialistOnsite-Fairfield, IA Technical Skills<ul><li>Customer Service</li><li>Troubleshooting</li><li>Financial Services</li><li>Technical Support</li><li>Account Management</li><li>Phone Support</li><li>Processing</li></ul>Job DescriptionThe Customer Experience Specialist will take phone calls, document, and process information for a financial services company. The position requires previous customer service experience and basic computer knowledge. You will assist customers with technology and account issues. This is a contract role (with contract to hire option based on performance) that will be onsite 100%. The option to move hybrid after 6-months is based on performance.  The position is open due to an increase in business and additional support needed for the company. Duties<ul><li>Assist external customers and financial professionals with password resets, account issues, and website troubleshooting.</li><li>Assist with emails, creating log ins, and general technology troubleshooting. </li><li>Speak with internal and external customers to assist with basic computer/account tasks. </li><li>Operate Salesforce platform on a daily basis. </li><li>Take 15-20 calls per day and increase to 30-40 calls a day by 6 months.</li><li>Verify client information to assure they are speaking with the account owner. </li><li>Deescalate frustrated customers and be patient with end-users.</li><li>Help with paperwork and digital processing.</li><li>Be comfortable with repetitive tasks .</li></ul>Additional Skills &amp; Qualifications<ul><li>Nice to have retail, service industry, restaurant experience - 1+ years</li><li>Basic computer knowledge and experience- must be tech savvy for this role to assist others!</li></ul>Training<ul><li>Learn Salesforce CRM and feel comfortable speaking with customers and assisting appropriately.</li><li>Will start on the phones around weeks 3-6 taking around 15-20 calls per day regarding password resets. </li><li>Need to take around 30-40 calls a day by 6 months. </li><li>This role will go through training prior to jumping on the phones to assure you are comfortable. </li><li>Must understand the importance of following the security procedures with customers and properly vetting.</li></ul>Work Environment<ul><li>Office Setting</li><li>Individual and Team</li><li>Monday-Friday</li><li>1st shift hours 8am-5pm</li><li>1 hour lunch</li></ul>Start Date &amp; Interviews<ul><li>Start Date: June 2nd, 2025</li><li>Interviews: May 7-14</li><li>30-minute, onsite interview</li></ul>

Digital Experience Specialist

Description<ul><li>Collaborate with key stakeholder to plan, develop, execute and measure omnichannel digital marketing campaigns that drive marketing qualified leads. Leverage customer data to delivery right message/content throughout the buyer journey, from awareness to customer loyalty.</li><li>Conduct competitor and customer analysis, and develop campaigns brief including competitor position, audience personas, USP, brand positioning, messaging architecture, audience personas, tactical plan and allocations of media spend.</li><li>Build, execute and optimize on digital marketing campaigns by leveraging Google Analytics, CRM data, marketing automation tools, paid search/social platforms, organic traffic sources and other channels. Allocate and optimize media spend across channels to maximize ROAS.</li><li>Work through content strategy as a key pillar for the campaign. write high quality copy for website, landing pages, emails, paid ads, etc. Construct emails and landing pages based on approved templates, and collaboration with technical writers and designer for other campaign artifacts. Align messages, artwork, and downloads with relevant buyer stage.</li><li>Conduct regular analysis of campaigns and make recommendations on how to optimize outcomes; must ensure all tracking mechanisms are in place and working for all campaigns. Compile analysis into monthly reports or when needed by management. Measure key results to drive objectives (OKRs). </li><li>Synthesize information and data to build meaningful reports that provide insight to drive actions. Create easy to understand charts, graphics and visuals to effectively support conclusions and communicate message to stakeholders across the organization. Support weekly, monthly and quarterly reporting cadences.</li></ul> Additional Skills &amp; Qualifications<ul><li>Bachelor’s Degree in Marketing, Advertising or a related field, or equivalent education and work experience, required.</li><li>Minimum of 5 years of experience of B2B marketing.</li><li>Inter/Adv knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat required.</li><li>Inter/Adv knowledge of Google Analytics (GA4), UTM codes and LookerStudio)</li><li>Inter/Adv knowledge of CRM systems (Microsoft Dynamics, Salesforce, etc.)</li><li>Inter/Adv knowledge of buyer journey, personas and overall lead nurture process</li><li>Inter/Adv knowledge of marketing automation (list management, email, landing page, forms, etc.).</li><li>Inter/Adv knowledge of Google Ads and LinkedIn Ads (other platforms helpful)</li><li>Intermediate knowledge of CMS (WordPress, Joomla, Drupal, etc.) and HTML.</li><li>Intermediate knowledge of content distribution networks (Vimeo, YouTube, etc.)</li><li>Intermediate Knowledge of social media networks</li><li>Intermediate knowledge of SEO (on-page, off page, link building)</li><li>Intermediate knowledge of remarketing and conversion tracking (tracking/conversion pixels)</li><li>Intermediate knowledge of display networks</li><li>Prior work experience in related microbiology and/or life science industry a plus</li></ul>

Digital Marketing Specialist

Job Title: Digital Tagging and Analytics Implementation SpecialistLocation: Redlands, CA (Onsite 5 days a week) Overview: We are seeking a highly skilled Digital Tagging and Analytics Implementation Specialist to join our team. This role will be integral to managing our digital data collection infrastructure, implementing advanced tracking solutions, and ensuring data accuracy and compliance across our digital ecosystem. The ideal candidate will have extensive experience with tag management platforms like AEP Data Collection (formerly Adobe Launch), Google Tag Manager (GTM), or Tealium, analytics systems such as Adobe Analytics, CJA, CDP, Google Analytics, and possess a solid foundation in JavaScript and front-end development. Responsibilities:<ul><li>Develop and maintain tagging solutions across platforms using AEP Data Collection, GTM, or other tag management tools.</li><li>Conduct thorough testing and debugging of tag deployments to ensure data accuracy and performance, and troubleshoot any issues to maintain data integrity.</li><li>Develop and manage tag properties and rules for multiple domains using AEP Data Collection.</li><li>Efficiently manage and publish workflows involving multiple libraries in AEP Data Collection.</li><li>Design and execute data collection strategies and tagging standards that support scalable, consistent, and efficient data capture across web assets.</li><li>Work closely with front-end developers, UX, and product teams to align on data layer and EDDL requirements for websites and web event tracking to ensure optimal data collection.</li><li>Enforce best practices in data collection, including adherence to privacy and compliance requirements such as GDPR and CCPA.</li><li>Partner with business analysts and product owners to provide a best-in-class customer experience.</li></ul>Requirements:<ul><li>5+ years of relevant, full-time experience.</li><li>Experience with tag management systems such as AEP Data Collection (formerly Adobe Launch), GTM, Tealium, or similar platforms, including implementation, testing, debugging, and system planning.</li><li>Experience with JavaScript for tag and analytics implementations.</li><li>Familiarity with HTML, CSS, and front-end development principles.</li><li>Experience with Data Layer standards, formatting, and governance.</li><li>Knowledge of Agile development and software lifecycle methodologies.</li><li>Excellent communication skills to effectively collaborate in regular meetings with team members and management.</li><li>Bachelor’s degree in information systems, computer science, or a related STEM field (non-negotiable).</li></ul>Recommended Qualifications:<ul><li>Experience with Adobe-specific analytics and tag management architecture.</li><li>Experience with event-driven analytics architecture, such as EDDL, AdobeDataLayer.</li><li>Knowledge of data collection standards and best practices.</li><li>Hands-on experience implementing Adobe Web SDK.</li><li>Experience managing analytics implementations across a mixed ecosystem.</li><li>Ability to support onboarding and training internal teams in data collection tools and processes.</li><li>Understanding of privacy and compliance considerations (such as GDPR, CCPA).</li><li>Familiarity with tag governance techniques and processes.</li><li>Experience working with Adobe and other APIs, along with Python for automation or analytics tasks.</li><li>Experience with multi-region/international data deployments.</li><li>Knowledge of eVars, props, success events, SAINT &amp; rule-based classification.</li><li>Familiarity with crawlers such as Screaming Frog and Python-based tools for site analysis.</li><li>Experience with Adobe AEP, CJA, and CDP implementation and management.</li><li>Strong understanding of marketing/business analytics that supports enterprise data and the customer lifecycle.</li></ul>Additional Skills &amp; Qualifications:<ul><li>Urgent need due to a previous candidate not completing onboarding.</li><li>Ideally looking for someone willing to relocate to Redlands, CA (50 miles east of Los Angeles).</li><li>Relocation assistance available after the contract period. Onsite presence required 3 days a week post-contract period.</li></ul>

Digital Tagging And Analytics Implementation Specialist

The Resilience Manager works independently to lead the analysis, development and strategic optimization of Business Resilience recovery program activities to ensure continuation of critical processes in the event of a significant disruption. They are responsible for leading all tactical and operational activities to meet program commitments including evaluating relevant data, drawing insights, driving risk-informed decisions and optimizing recovery capabilities. Responsibilities:<ul><li>Collaborate with cross-functional teams to ensure Business Resilience planning aligns with organizational objectives and regulatory requirements</li><li>Respond at time of incident to assess, analyze, assist business areas and run the Emergency Operations Center (EOC)</li><li>Lead the analysis and assessment of Business Resilience program services and business impact to identify vulnerabilities, risk and exposure and draw thoughtful conclusions and recommendations</li><li>Communicate with all levels of the business on the status of events, resilience services and recommendations through clear, concise written and verbal communication ensuring timely communication</li><li>Coordinate and monitor Disaster Recovery testing and facilitate Business Continuity exercises to ensure response activities function appropriately, issues are logged and status reports are provided to business partners</li><li>Develop, implement, maintain and enhance Business Resilience planning and processes including Crisis Management Plan and Crisis Communications Plan</li><li>Strategize, develop, maintain and optimize Business Resilience planning to ensure effectiveness and compliance with government and regulatory standards</li><li>Coordinate and run Resilience training and awareness programs to enhance business partners’ preparedness to implement strategies</li><li>Act as a key liaison by collaborating with external partners, including vendors and government agencies, for Business Resilience initiatives</li><li>Stay current with industry trends and regulations to continuously improve and update strategies</li></ul> Desired Skills &amp; Qualifications: <ul><li>4 years of experience in the Resilience field including crisis management, incident response, emergency management, continuity planning, disaster recovery, continual improvement and/or risk management</li><li>Bachelor&#39;s degree or equivalent expertise in emergency or crisis management, risk management, business administration or another related field</li><li>Disaster Recovery &amp; Business continuity</li><li>CBCP-Certified Business Continuity Planner OR ABCP Associate Business Continuity Planner</li><li>CISSP OR CISSM</li><li>Proficiency in business continuity software and tools (e.g. BCIC, Riskonnect, Fusion, etc.)</li><li>Exceptional analytical and problem-solving skills (quantitative and qualitative)</li><li>Demonstrated ability to effectively plan and executive project plans to meet deliverables and timelines</li><li>Excellent communication, collaboration, and leadership abilities</li><li>Professional certifications such as Certificate of the Business Continuity Institute (CBCI), Certified Business Continuity Professional (CBCP), Certified Risk Manager (CRM), Professional Continuity Practitioner (PCP), etc.</li><li>Comprehensive understanding of emerging risks and trends in the Business Resilience field.</li><li>Knowledge of industry best practices, regulations and emerging trends related to Business Resilience including ISO, NIST and national standards set by the Department of Homeland Security (DHS)</li><li>Experience with the fintech industry or mortgage process</li><li>Comprehensive understanding of emerging risks and trends in the Business Resilience field</li></ul>

Disaster Recovery Analyst

DescriptionJob SummaryThe Resilience Manager works independently to lead the analysis, development and strategic optimization of Business Resilience recovery program activities to ensure continuation of critical processes in the event of a significant disruption. They are responsible for leading all tactical and operational activities to meet program commitments including evaluating relevant data, drawing insights, driving risk-informed decisions and optimizing recovery capabilities. Top Skills&#39; DetailsMinimum Qualifications• 4 years of experience in the Resilience field including crisis management, incident response, emergency management, continuity planning, disaster recovery, continual improvement and/or risk management• Bachelor&#39;s degree or equivalent expertise in emergency or crisis management, risk management, business administration or another related field• Proficiency in business continuity software and tools (e.g. BCIC, Riskonnect, Fusion, etc.)• Exceptional analytical and problem-solving skills (quantitative and qualitative)• Demonstrated ability to effectively plan and executive project plans to meet deliverables and timelines• Excellent communication, collaboration, and leadership abilities Preferred Qualifications• Professional certifications such as Certificate of the Business Continuity Institute (CBCI), Certified Business Continuity Professional (CBCP), Certified Risk Manager (CRM), Professional Continuity Practitioner (PCP), etc.• Comprehensive understanding of emerging risks and trends in the Business Resilience field.• Knowledge of industry best practices, regulations and emerging trends related to Business Resilience including ISO, NIST and national standards set by the Department of Homeland Security (DHS)• Experience with the fintech industry or mortgage process• Comprehensive understanding of emerging risks and trends in the Business Resilience field Responsibilities•	Collaborate with cross-functional teams to ensure Business Resilience planning aligns with organizational objectives and regulatory requirements•	Respond at time of incident to assess, analyze, assist business areas and run the Emergency Operations Center (EOC)•	Lead the analysis and assessment of Business Resilience program services and business impact to identify vulnerabilities, risk and exposure and draw thoughtful conclusions and recommendations•	Communicate with all levels of the business on the status of events, resilience services and recommendations through clear, concise written and verbal communication ensuring timely communication•	Coordinate and monitor Disaster Recovery testing and facilitate Business Continuity exercises to ensure response activities function appropriately, issues are logged and status reports are provided to business partners•	Develop, implement, maintain and enhance Business Resilience planning and processes including Crisis Management Plan and Crisis Communications Plan•	Strategize, develop, maintain and optimize Business Resilience planning to ensure effectiveness and compliance with government and regulatory standards•	Coordinate and run Resilience training and awareness programs to enhance business partners’ preparedness to implement strategies•	Act as a key liaison by collaborating with external partners, including vendors and government agencies, for Business Resilience initiatives•	Stay current with industry trends and regulations to continuously improve and update strategiesSkillsDisaster recovery, Business continuity, cbcp, certified business continuity planner, abcp, associate business continuity planner, cissp, cissm

Disaster Recovery Architect

DescriptionJob SummaryThe Resilience Manager works independently to lead the analysis, development and strategic optimization of Business Resilience recovery program activities to ensure continuation of critical processes in the event of a significant disruption. They are responsible for leading all tactical and operational activities to meet program commitments including evaluating relevant data, drawing insights, driving risk-informed decisions and optimizing recovery capabilities. Responsibilities<ul><li>Collaborate with cross-functional teams to ensure Business Resilience planning aligns with organizational objectives and regulatory requirements</li><li>Respond at time of incident to assess, analyze, assist business areas and run the Emergency Operations Center (EOC)</li><li>Lead the analysis and assessment of Business Resilience program services and business impact to identify vulnerabilities, risk and exposure and draw thoughtful conclusions and recommendations</li><li>Communicate with all levels of the business on the status of events, resilience services and recommendations through clear, concise written and verbal communication ensuring timely communication</li><li>Coordinate and monitor Disaster Recovery testing and facilitate Business Continuity exercises to ensure response activities function appropriately, issues are logged and status reports are provided to business partners</li><li>Develop, implement, maintain and enhance Business Resilience planning and processes including Crisis Management Plan and Crisis Communications Plan</li><li>Strategize, develop, maintain and optimize Business Resilience planning to ensure effectiveness and compliance with government and regulatory standards</li><li>Coordinate and run Resilience training and awareness programs to enhance business partners’ preparedness to implement strategies</li><li>Act as a key liaison by collaborating with external partners, including vendors and government agencies, for Business Resilience initiatives</li><li>Stay current with industry trends and regulations to continuously improve and update strategies</li></ul>Additional Skills &amp; Qualifications<ul><li>This is a strategic team of 7 that interface with multiple organizations at our client. We need someone who knows how a BC/DR program works and is also good with being hands on for plan development.</li><li>Open to a technical bkgrd, but the candidate will need to understand this is a strategic position and they have engineering and architecture partners that run the actual execution and testing. This team is a facilitator and strategic plan development.</li><li>Experience with writing and overhaul of BC/DR</li><li>Developing critical vendor playbooks. No vendor runbooks because they are expecting vendors to do that. Goal is to have all 40 done by EOY. Current state they have 50% done.</li><li>They need someone with expertise in how DR/BC program should be set up and then getting hands on with the development of plans. They are on strategic team and do not execute the technical tests. They have engineering and architecture partners internally that do the test execution. They do however facilitate the exercise and tests.</li></ul>

6 month contract opening that is hybrid in Detroit, MI! DescriptionThe Resilience Manager works independently to lead the analysis, development and strategic optimization of Business Resilience recovery program activities to ensure continuation of critical processes in the event of a significant disruption. They are responsible for leading all tactical and operational activities to meet program commitments including evaluating relevant data, drawing insights, driving risk-informed decisions and optimizing recovery capabilities. Responsibilities•	Collaborate with cross-functional teams to ensure Business Resilience planning aligns with organizational objectives and regulatory requirements•	Respond at time of incident to assess, analyze, assist business areas and run the Emergency Operations Center (EOC)•	Lead the analysis and assessment of Business Resilience program services and business impact to identify vulnerabilities, risk and exposure and draw thoughtful conclusions and recommendations•	Communicate with all levels of the business on the status of events, resilience services and recommendations through clear, concise written and verbal communication ensuring timely communication•	Coordinate and monitor Disaster Recovery testing and facilitate Business Continuity exercises to ensure response activities function appropriately, issues are logged and status reports are provided to business partners•	Develop, implement, maintain and enhance Business Resilience planning and processes including Crisis Management Plan and Crisis Communications Plan•	Strategize, develop, maintain and optimize Business Resilience planning to ensure effectiveness and compliance with government and regulatory standards•	Coordinate and run Resilience training and awareness programs to enhance business partners’ preparedness to implement strategies•	Act as a key liaison by collaborating with external partners, including vendors and government agencies, for Business Resilience initiatives•	Stay current with industry trends and regulations to continuously improve and update strategies Minimum Qualifications<ul><li>4 years of experience in the Resilience field including crisis management, incident response, emergency management, continuity planning, disaster recovery, continual improvement and/or risk management</li><li>Bachelor&#39;s degree or equivalent expertise in emergency or crisis management, risk management, business administration or another related field</li><li>Proficiency in business continuity software and tools (e.g. BCIC, Riskonnect, Fusion, etc.)</li><li>Exceptional analytical and problem-solving skills (quantitative and qualitative)</li><li>Demonstrated ability to effectively plan and executive project plans to meet deliverables and timelines</li><li>Excellent communication, collaboration, and leadership abilities</li></ul>Preferred Qualifications• Professional certifications such as Certificate of the Business Continuity Institute (CBCI), Certified Business Continuity Professional (CBCP), Certified Risk Manager (CRM), Professional Continuity Practitioner (PCP), etc.• Comprehensive understanding of emerging risks and trends in the Business Resilience field.• Knowledge of industry best practices, regulations and emerging trends related to Business Resilience including ISO, NIST and national standards set by the Department of Homeland Security (DHS)• Experience with the fintech industry or mortgage process• Comprehensive understanding of emerging risks and trends in the Business Resilience field

Disaster Recovery Architect (Hybrid)

TEKsystems is currently supporting a transportation client with a dispatch opening in Burlington County, NJ. This role will support logistics procedures and dispatch communication for their fleet of trucks to maintain efficiency for the operation. Candidates with prior logistics/transportation experience and strong customer service are encouraged to apply. DescriptionYou’ll work closely with drivers, customers, and carriers to ensure timely pickups, efficient routing, and strong communication throughout the delivery process.<ul><li>Proactively source and schedule backhaul loads to optimize fleet utilization</li><li>Coordinate with internal dispatchers, drivers, and external carriers to plan efficient routes and backhaul opportunities</li><li>Communicate load details clearly to drivers, ensuring understanding of pick-up/drop-off times, addresses, and load requirements</li><li>Maintain up-to-date records in dispatch and TMS software</li><li>Track and monitor active backhaul shipments, resolving issues or delays in real time</li><li>Build and maintain relationships with freight brokers, customers, and carrier partners</li><li>Ensure compliance with DOT regulations and company policies</li><li>Provide exceptional customer service to both internal teams and external partners</li><li>Analyze performance metrics and suggest improvements to reduce costs and increase productivity</li></ul> Qualifications<ul><li>2+ years of operational or logistics support skills</li><li>Sales experience preferred, not required</li><li>Customer Service and administrative skills</li><li>Proficiency in Microsoft Office Suite (Excel, Outlook, etc.)</li><li>Excellent communication and problem-solving skills</li><li>Strong organizational skills and attention to detail</li><li>Bachelor&#39;s degree preferred, not required</li></ul>Additional Details:<ul><li>Monday-Friday</li><li>8am-5pm</li><li>Fully on-site role in Burlington, NJ</li><li>Full company benefits, 401K</li><li>Contract-to-hire opportunity </li></ul>

Dispatch Coordinator

DescriptionPosition Summary:We are looking for a detail-oriented and proactive Backhaul Dispatcher to join our logistics team. This role is responsible for coordinating return loads (backhauls) for our fleet to maximize efficiency and reduce empty miles. You’ll work closely with drivers, customers, and carriers to ensure timely pickups, efficient routing, and strong communication throughout the delivery process. Key Responsibilities:•	Proactively source and schedule backhaul loads to optimize fleet utilization and reduce deadhead miles•	Coordinate with internal dispatchers, drivers, and external carriers to plan efficient routes and backhaul opportunities•	Communicate load details clearly to drivers, ensuring understanding of pick-up/drop-off times, addresses, and load requirements•	Maintain up-to-date records in dispatch and TMS (Transportation Management System) software•	Track and monitor active backhaul shipments, resolving issues or delays in real time•	Build and maintain relationships with freight brokers, customers, and carrier partners•	Ensure compliance with DOT regulations and company policies•	Provide exceptional customer service to both internal teams and external partners•	Analyze performance metrics and suggest improvements to reduce costs and increase productivitySkills3pl, dispatch customer service, fleet management, freight forwarder, logistics support Additional Skills &amp; Qualifications- Excellent communication and problem-solving skills- Ability to multitask and remain calm under pressure- Strong organizational skills and attention to detail- Sales or operations experience - Bachelor&#39;s preferred not required Ideal but not required: •	Understanding of freight logistics, routing, and transportation industry practices•	Proficiency in dispatch software and Microsoft Office Suite (Excel, Outlook, etc.)•	Knowledge of DOT regulations and geographic routing is a plus•	Experience with TMS platforms (e.g., McLeod, Samsara, TruckMate, etc.)•	Familiarity with freight brokerage and load boards

DescriptionUnder the supervision of the Compliance Manager, the Disclosure Desk Specialist – Disposition Reviewer essential responsibilities include;•	Review expired loans, run DU/LP/AUS, add and review conditions •	Review disposition requests to confirm accurate and valid disposition reasonings and send out the disposition letter to the borrower(s)•	Monitor pipeline daily to ensure disposition letters are distributed to members within regulated timeframes•	Deliver mortgage loan disclosures in a secure manner to comply with IT security policy•	Review additional pipelines to confirm accurate delivery dates and valid information•	Assist the HMDA department in identifying potential inaccuracies in the HDMA data•	Comply with Regulations and other duties as assigned Additional Skills &amp; QualificationsMinimum Requirements:These specifications are general guidelines based on the minimum requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual abilities may result in some deviation from these guidelines.•	College degree or equivalent•	3+ Year Mortgage Banking Experience•	1 Year in a Compliance or HMDA Integrity Role•	Experience with Microsoft Office &amp; Encompass •	Ability to work independently•	Experience with HMDA Filing and/or Mortgage Regulatory Reporting Helpful.•	Data points of each loan

Disposition Reviewer

Description
					Role: We are seeking an experienced solution Architect to support various GenAI and Machine learning projects. This role is pivotal in designing and implementing advanced AI solutions within our AWS-powered infrastructure. The AI/ML solution Architect will be responsible for creating robust overall end to end solutions for GenAI projects that integrate seamlessly with our existing IT framework and support our ambitious goals for technological innovation and efficiency. This position is ideal for someone passionate about harnessing the power of AI technologies and building end to end solutions to drive significant business impact.
 Responsibilities:
 - Architect and design AI/ML solutions that leverage AWS services and a variety of GenAI and ML models to meet critical business needs.
 - Collaborate with Data Scientists and Machine Learning Engineers to create a robust conceptual logical and practical solution architecture that supports the deployment and scaling of AI models.
 - Develop technical roadmaps that align with product roadmaps
 - Ensure that AI solutions comply with data privacy and security protocols while integrating smoothly with legacy systems.
 - Build solution architecture that optimize the performance of AI systems by leveraging AWS&#39;s scalable environment and manage resource allocation to maximize efficiency.
 - Provide architecture guidance in AWS AI services such as SageMaker Lambda Bedrock Llama and other AWS Machine Learning models to streamline development and deployment processes.
 - Support training and development efforts to enhance the team&#39;s understanding and use of AWS cloud solutions in AI projects.
 - Evaluate new technologies and AWS updates to continuously improve and expand AI capabilities within the company.
 - Co-develop and drive the AI/ML strategy ensuring alignment with enterprise capability maturity and progression.
 - Provide thought leadership in enterprise AI/ML architecture ensuring scalability resilience and alignment with organizational goals.
 - Adhere and implement architecture governance frameworks to ensure best practices and consistency across AI/ML initiatives.
 - Apply principles of Responsible AI to ensure ethical and transparent AI development and deployment.
 - Evaluate and recommend market-leading tools and technologies such as TensorFlow PyTorch Hugging Face Databricks and in-house platforms to enhance AI/ML capabilities.
 - Foster collaboration across teams ensuring influence and alignment in cross-functional AI/ML initiatives.
 Qualifications:
 - Bachelors or Masters degree in Computer Science Artificial Intelligence Machine Learning or a related field.
 - Extensive experience with AWS cloud services particularly those related to AI and ML like AWS SageMaker Lambda and EC2.
 - Proven track record in designing and deploying AI/ML architectures and solutions in a large-scale environment.
 - Strong understanding of machine learning algorithms and AI implementation challenges.
 - Experience with software development life cycle SDLC and agile methodologies.
 - Demonstrated expertise in strategic planning and enterprise AI/ML capability development.
 - Strong financial acumen to manage AI/ML investments and ensure cost-effective implementation.
 Desired Skills:
 - AWS Certified Machine Learning Specialty or AWS Certified Solutions Architect certification.
 - Strong leadership skills with the ability to manage cross-functional teams.
 - Excellent problem-solving organizational and analytical abilities.
 - Effective communication skills to articulate complex technical ideas to non-technical stakeholders.
 - Experience with enterprise architecture tools such as TOGAF ArchiMate or similar frameworks.
 - Proficiency in Kubernetes Docker and data pipeline tools such as Apache Kafka and Airflow.
					
					
					
					
					
					
					Experience Level
					Expert Level

Domain Architect

Description
					PURPOSE: 
 Drives enterprise optimization by introducing capabilities inclusive of all functions for their enterprise domain of responsibility utilizing in-depth knowledge and expert skills to advance domain strategies. Translates business needs for the domain into architectural solutions that meet performance reliability and security expectations. Applies enterprise roadmaps principles standards and practices to drive their domain strategies and execution.
 
 ESSENTIAL FUNCTIONS:
 30 Leads preparation of enterprise domain architecture viewpoints and models depicting current target and interim states. Use current state viewpoints to identify and analyze pain points and opportunities PPOs. Lead advanced modeling and analysis to meet the strategic needs of the organization with respect to system information functional/non-functional needs performance and security/regulatory requirements. Create and utilize architecture patterns and ensure alignment with IT strategies and reference architectures. Ensure target state alignment and integration across architecture domains. Ensure upstream alignment / traceability to business needs via business architecture and downstream alignment / traceability with solution building blocks. Leads the extension / enhancement of domain architecture strategies standards and guidelines. Identify and support development of reusable domain patterns. 
 
 20 Leads design engineering and implementation of assets for internal use in solutions to improve solution quality collaborate through implementation phase. Leads peer reviews and represent the architecture domain in briefings to the Architecture Review Board. Oversees publishing and maintenance of viewpoints / work products in the architecture repository ensuring they are organized accurate and accessible. Disposition stakeholder comments / feedback received via project and non-project channels. Ensures that regulatory and compliance issues are addressed in solutions.
 
 15 Leads collaboration with other teams business and technical key stakeholders and partners to understand needs to maximize architecture impact and address technical limitations. Leads the evaluation/selection of a solution / product design that aligns with IT / Domain strategies standards and guidelines. 
 
 10 Leads research emerging domain trends to determine their relevancy and fit for the organization.
 
 10 Leads vendor evaluations and selection process broadly leads vendor evaluation and selection for domain-specific tooling. Represent the architecture domain in the drafting of RFIs/RFPs and the evaluation / scoring of vendor proposals.
 
 10 Leads the development / enhancement of architecture domain methods and tools. Ensure the alignment / integration of domain architecture processes / deliverables with those of other architecture domains and SDLC disciplines. Leads development of domain related communications / education materiel for use with stakeholders and architecture / SDLC partners.
 
 5 Leads domain assessments for most complex new / proposed projects for architecture impacts in support of annual planning resource estimation and alignment with IT strategy and enterprise architecture. Provide input to project product and enterprise technology roadmaps. Provide regular reporting on progress issues and opportunities related to architecture domain.
 
 see domain specific roles and responsibilities for the ways these uniquely apply to each domain
 
 Qualifications
 To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable
 accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 Education Level: Bachelor&#39;s Degree
 
 Education Details: Computer Science Information Technology or related field
 
 Experience: 10 years Experience in Architecture Domain
 
 In Lieu of Education
 In lieu of a Bachelor&#39;s degree an additional 4 years of relevant work experience is required in addition to the required work experience.
 
 Preferred Qualifications
 Advanced degree 
 
 Knowledge Skills and Abilities KSAs
 Ability to motivate and influence others so that project objectives are met in a timely manner. Expert
 Ability to collaborate with stakeholders to develop high quality solutions. Expert
 Ability to coach delegate and develop architects and engineers. Expert
 Ability to managing cross-domain architecture solutions and issues. Expert
 Expertise with domain related architecture frameworks methods and tools. Expert
 Effective organizational interpersonal/relationship management analytical communications written and verbal and collaboration. Expert
 
 The incumbent is required to immediately disclose any debarment exclusion or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities deadlines and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging.
 
 Licenses/Certifications
 Certified System Architect Upon Hire Pref
					
					
					
					
					
					
					Experience Level
					Entry Level

We are hiring a Business Analyst that has expertise with (Duck Creek - Billing) Job Summary: We are seeking a skilled and experienced Duck Creek Business Analyst with a strong background in Billing to join our dynamic team. The ideal candidate will play a crucial role in analyzing, designing, and implementing Duck Creek solutions to meet our business needs. This position requires a deep understanding of Duck Creek technologies, particularly in the Billing domain, to ensure seamless integration and functionality. Key Responsibilities:<ul><li>Collaborate with stakeholders to gather and document business requirements related to Duck Creek Billing solutions.</li><li>Analyze and translate business needs into functional specifications and detailed design documents.</li><li>Work closely with development teams to ensure accurate implementation of Duck Creek Billing configurations and customizations.</li><li>Conduct thorough testing and validation of Duck Creek Billing solutions to ensure they meet business requirements and quality standards.</li><li>Provide expertise and support during the implementation and post-implementation phases, including troubleshooting and resolving issues.</li><li>Develop and maintain comprehensive documentation for Duck Creek Billing processes, configurations, and customizations.</li><li>Stay up-to-date with the latest Duck Creek technologies and industry trends to recommend best practices and innovative solutions.</li><li>Facilitate communication between business stakeholders, technical teams, and third-party vendors to ensure successful project delivery.</li></ul> Qualifications:<ul><li>Bachelor&#39;s degree in Business Administration, Information Technology, or a related field.</li><li>Proven experience as a Business Analyst with a focus on Duck Creek technologies, particularly in the Billing domain.</li><li>Strong understanding of insurance billing processes and systems.</li><li>Proficiency in gathering and documenting business requirements, creating functional specifications, and designing solutions.</li><li>Excellent analytical and problem-solving skills with a keen attention to detail.</li><li>Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.</li><li>Ability to manage multiple priorities and work effectively in a fast-paced environment.</li><li>Experience with Agile methodologies is a plus.</li></ul>Preferred Skills:<ul><li>Certification in Duck Creek Technologies.</li><li>Experience with other Duck Creek modules such as Policy and Claims.</li><li>Knowledge of SQL and data analysis tools.</li><li>Familiarity with project management tools and techniques.</li></ul>

Duck Creek Business Analyst

DescriptionThe main responsibility of the eComm Analyst position involves reading and reviewing financial representative and client correspondence/emails, and flagging those communications for additional review based on factors such as risk and company policies. The ability to read quickly and efficiently through high volumes, while maintaining quality standards and working autonomously, is critical to success in this role. SkillsE-commerce, risk and compliance, client communication, data review, financial services, SharePoint, compliance, data entry, customer service Additional Skills &amp; Qualifications•	A minimum of 1-3 years of professional experience is required. Prior experience in the compliance field if possible is desirable.•	Individuals must be proficient at reading for comprehension and be comfortable doing so in a high-volume environment while thinking critically, analyzing, and making decisions on email communications based on risk.•	Strong organizational and analytical skills; must have a high level of attention to detail.•	Must be self-motivated and able to work independently in a professional environment to meet daily individual and team volumes, while also meeting high quality standards. •	Strong experience and knowledge of platforms such as Outlook and SharePoint—with the ability to learn new software and programs.•	Excellent and professional written and verbal communication skills.•	The ability to read and write in Spanish fluently is also an added benefit, although not required.

ECommerce Analyst

ECommerce Analyst - Milwaukee, WI

Description
					Magellan is looking to add to their Edifecs EDI Dev team by bringing on a resource well versed in EDI healthcare claims transactions and legacy application migrations.

Create/update maps, guidelines and profiles using Edifecs tools such as EDIFECS SpecBuilder, Map Builder, EAM as per functional logic.
Create maps and guidelines (xml, DFF, PFF) for Healthcare EDI transactions like 837, 834, 835, 820 transactions.
Responsible for design, development, and implementation of Edifecs solution.
Excellent understanding of technical and business challenges relating to EDI product upgrades.
Able to configure the Edifecs tools, and understand systems integration, application, technical behavior, and business / technical requirements.
Experience with Edifecs Healthcare 9.x suite, and Healthcare Payer systems.
Detailed understanding of EDI Healthcare transaction sets, e.g. 270/271, 820, 834, 837 I/P/D, 835.
Knowledge of software development / implementation processes.
Able to explain technical solutions and fixes to stakeholders.
Responsible for any configuration changes in XEngine configuration files for any TP specific validation.
Responsible for monitoring and troubleshooting the transmissions in Edifecs Transaction manager.
Must fit in the Agile development environment.
Configure Severity files to perform custom error validation.
Coordinate with other application teams and provide needed support to QA team.
Proficient with Monitoring tools in EDI and remediating issues in result to performance issues.
Experience with development of Groovy Script.
Experience with tools and code that work in a development/operation environment including using scripts, Java, and other coding tools that work with Edifecs
Required to have an abundance of quality production support experience with Edifecs Applications as a developer,, engineering, operational and admin level.
Required to have production support knowledge with FTP, File transfer, and Moveit in and Enterprise environment.
Related Skills


Edifecs skills Troubleshoot: Identify and resolve technical and functional problems
Edifecs skills Develop: Create code, systems, and applications
Edifecs skills Test: Perform load and performance testing
Edifecs skills Analyze: Analyze problems and requirements
Edifecs skills Maintain: Maintain code and systems
Edifecs skills Integrate: Integrate systems with databases and other applications
Edifecs skills Document: Document research, design, and modifications
Knowledge and experience using ServiceNow, Jira and other operational and some development tools for, bug tracking, Agile practices, and ITSM( Incident, Problem, Change and Configuration CMDB management) for services you support he highly useful and recommended.
ITIL understanding with experience in an Enterprise environment is recommended.
Agile skills and understanding of Dev/Ops Agile is recommended.
HIPAA and other health care compliance experience is recommended.
Training from Edifecs as well experience in knowledge of Edifecs system and tools is recommended.
					Skills
					Edifecs, Java, Sql, Development, migration, edi, aws, healthcare industry, Javascript, Agile, Api, Cloud
					Top Skills Details
					Edifecs,Java,Sql,Development,migration,edi,aws,healthcare industry
					Additional Skills &amp; Qualifications
					Some one who can work in a fast paced environment and where multiple hats
					Experience Level
					Expert Level

EDI/Edifecs Lead Developer

Description:The EMC Test Engineer will be responsible for assisting with product testing and debug, new lab bringup and maintenance, and test equipment verification and calibration testing at the EMC Lab. Additionally, they will support teardown, rework, and soldering for consumer electronic products. Responsibilities:<ul><li>Work closely with engineers to execute test plans per EMC standards</li><li>Prepare test reports and communicate data to engineers</li><li>Review EMC test data, prepare test reports, and debug anomalous results in collaboration with engineers</li><li>Work with facilities teams to plan deployment of new EMC test equipment and chambers</li><li>Perform periodic calibration and verification measurements for EMC test equipment</li><li>Monitor new test equipment delivery and assist in installation</li><li>Perform rework on consumer electronics, including soldering and mechanical teardown and re-assembly</li><li>Track equipment calibration schedules and coordinate with third party partners</li></ul> Qualifications:<ul><li>Experience testing and debugging prototype consumer electronics, including software/firmware and EMC issues</li><li>Familiarity with EMC test standards including EN55022, EN55032, IEC61000-3-3, IEC61000-4-2, IEC61000-4-3, IEC61000-4-4, IEC61000-4-5, IEC61000-4-6, IEC61000-4-11, and ETSI 301 489-7</li><li>Experience supervising and performing EMC testing, with a focus on quality assurance and process optimization</li><li>Familiarity with lab equipment and maintenance procedures, including calibration and verification of ESD guns, surge testers, receivers, oscilloscopes, SAs, VNAs, cables, amplifiers, LISNs, and CDNs</li><li>Experience in product testing and validation at contract manufacturers and at ISO 17025 accredited labs is a plus</li><li>Excellent verbal and written communication skills in English with experience generating technical reports</li><li>Experience reworking electrical components as small as 01005</li></ul> Contact Kory Kiviharju with TEKsystems directly at kkiviharju@teksystems.com.

EMC Test Engineer

Hybrid ECSA Opportunity in Annapolis, MDOur client is looking for a Network Administrator who is experienced with Epic Client Systems Administration (ECSA). This person is responsible for installation, configuration, upgrades, support, monitoring, and maintenance for Epic Client Systems infrastructure on virtual windows servers. This is a hybrid position and this person should be open to coming on-site as needed for projects, meeting, etc. Need to have ECSA experience, don’t have to have the certification but would have to renew cert/get cert. <ul><li>Module in Epic, hyperdrive, cypher, web services are all stitched together</li><li>VMware, Nutanix, Citrix (Citrix runs on top of VMware and VMware runs on top of Nutanix</li></ul>Position Objective:<ul><li>Expertise in various system’s hardware, software, physical and virtual infrastructures. Strong knowledge of NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory and other Microsoft server platforms.</li><li>Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures and an understanding of specialized medical applications such as EPIC would be a plus. The ability to support, maintain, build, deploy, monitor and troubleshoot within the areas of technologies listed above.</li><li>Provide cross training and knowledge base content to assist other team members.</li><li>Liaise between IT Management, sponsors, users and other IS personnel to communicate issues regarding overall operations status and strategy.</li><li>Contributes to projects and works closely with other IT groups to ensure compliance with organizations goals and objectives of having an innovative, redundant infrastructure allowing for business continuance and disaster recovery.</li><li>Expectation of meeting current best practices and security standards resulting in high functionality and performance while ensuring close to zero downtime.</li></ul> Essential Job Duties:<ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li><li>Plans, leads and conducts the day-to-day operation, administration and all other activities of the NetApp SAN, CommVault System, VMware, Windows Server, hardware and software applications assigned.</li><li>Assists in maintaining and updating &quot;As-Built&quot; documentation, testing documentation, and other information, which depicts the physical and logical configuration of the storage system, backup system, physical / virtual servers and sub-systems.</li><li>Responds to trouble tickets and service request calls. Providing assistance and takes appropriate action; utilizing a variety of tools.</li><li>Provides third tier support in problem escalation process while mentoring and educating tiers one and two.</li><li>Communicates with users in a timely manner to ensure problem resolution and take proactive measures to prevent recurrence.</li><li>Installs and configures all necessary software and hardware to support the organizations business continuity/disaster recovery plan.</li><li>Enters and tracks all trouble calls into problem tracking application.</li><li>Provides task management and technical support for special projects.</li><li>Provides assistance with research and evaluation of proposed hardware and software modifications and upgrades.</li><li>Attends classes, seminars, conferences and reviews professional literature to enhance knowledge of trends and developments related to Digital Workspace technologies.</li></ul>Educational/Experience Requirements:<ul><li>A Bachelor’s degree in Computer Science or related degree preferred, or a combination of education, training, and work experience</li><li>Minimum of 4 years direct level technical SAN, Windows Server, physical and virtual infrastructure experience in an enterprise class environment.</li><li>Expertise in various system’s hardware, software, physical and virtual infrastructures.</li><li>Knowledge of NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory and other Microsoft server platforms.</li><li>Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures and an understanding of specialized medical applications such as EPIC would be a plus.</li><li>Excellent Communication Skills (oral and written) and Customer Service Skills.</li><li>Excellent troubleshooting and problem-solving skills. Ability to manage multiple tasks. Ability to work individually or as a member of a team. Ability to work under pressure.</li></ul> Required License/Certifications:<ul><li>NetApp Certified Data Administrator (Preferred)</li><li>VMware Certified Professional (Preferred)</li><li>Microsoft Certified Systems Engineer (Preferred)</li><li>EPIC Client Systems Administrator (Preferred)</li><li>Valid driver’s license</li></ul> Additional Skills &amp; Qualifications<ul><li>ECSA - Epic Certified Systems Admin.</li><li>Three Tier Architecture (VMware, Citrix, Nutanix)</li><li>Virtual Desktop &amp; Applications publishing</li><li>Microsoft Windows Servers OS</li><li>Active Directory, DNS, DHCP, Print Services</li><li>PowerShell</li><li>Load Balancers, Basic Networking</li></ul>

EPIC Client Systems Administrator

DescriptionOur client is looking for a &quot;Senior Network Administrator&quot; who is experienced with Epic Client Systems Administration (ECSA). This person is responsible for installation, configuration, upgrades, support, monitoring, and maintenance for Epic Client Systems infrastructure on virtual windows servers. This is a hybrid position, this person should be open to coming on-site as needed for projects, meeting, etc. Need to have ECSA experience(really need to know it), don’t have to have cert but would have to renew cert/get cert. •	Module in Epic, hyperdrive, cypher, web services are all stitched together•	VMware, Nutanix, Citrix (Citrix runs on top of VMware and VMware runs on top of Nutanix Position Objective: Expertise in various system’s hardware, software, physical and virtual infrastructures. Strong knowledge of NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory and other Microsoft server platforms. Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures and an understanding of specialized medical applications such as EPIC would be a plus. The ability to support, maintain, build, deploy, monitor and troubleshoot within the areas of technologies listed above. Provide cross training and knowledge base content to assist other team members. Liaise between IT Management, sponsors, users and other IS personnel to communicate issues regarding overall operations status and strategy. Contributes to projects and works closely with other IT groups to ensure compliance with organizations goals and objectives of having an innovative, redundant infrastructure allowing for business continuance and disaster recovery. Expectation of meeting current best practices and security standards resulting in high functionality and performance while ensuring close to zero downtime. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Plans, leads and conducts the day-to-day operation, administration and all other activities of the NetApp SAN, CommVault System, VMware, Windows Server, hardware and software applications assigned.Assists in maintaining and updating &quot;As-Built&quot; documentation, testing documentation, and other information, which depicts the physical and logical configuration of the storage system, backup system, physical / virtual servers and sub-systems.Responds to trouble tickets and service request calls. Providing assistance and takes appropriate action; utilizing a variety of tools.Provides third tier support in problem escalation process while mentoring and educating tiers one and two.Communicates with users in a timely manner to ensure problem resolution and take proactive measures to prevent recurrence.Installs and configures all necessary software and hardware to support the organizations business continuity/disaster recovery plan.Enters and tracks all trouble calls into problem tracking application.Provides task management and technical support for special projects.Provides assistance with research and evaluation of proposed hardware and software modifications and upgrades.Attends classes, seminars, conferences and reviews professional literature to enhance knowledge of trends and developments related to Digital Workspace technologies.Educational/Experience Requirements: A Bachelor’s degree in Computer Science or related degree preferred, or a combination of education, training, and work experienceMinimum of 4 years direct senior level technical SAN, Windows Server, physical and virtual infrastructure experience in an enterprise class environment.Expertise in various system’s hardware, software, physical and virtual infrastructures.Knowledge of NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory and other Microsoft server platforms.Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures and an understanding of specialized medical applications such as EPIC would be a plus.Excellent Communication Skills (oral and written) and Customer Service Skills.Excellent troubleshooting and problem-solving skills. Ability to manage multiple tasks. Ability to work individually or as a member of a team. Ability to work under pressure. Required License/Certifications: NetApp Certified Data Administrator (Preferred)VMware Certified Professional (Preferred)Microsoft Certified Systems Engineer (Preferred)EPIC Client Systems Administrator (Preferred)Valid driver’s licenseSkillsSystem administrator, epic, citrix, Windows, Vmware, Windows serverTop Skills DetailsSystem administrator,epic,citrix,Windows,Vmware,Windows serverAdditional Skills &amp; Qualifications•	ECSA - Epic Certified Systems Admin.•	Three Tier Architecture (VMware, Citrix, Nutanix)•	Virtual Desktop &amp; Applications publishing•	Microsoft Windows Servers OS•	Active Directory, DNS, DHCP, Print Services•	PowerShell•	Load Balancers, Basic NetworkingExperience LevelIntermediate Level Eligibility requirements apply to some benefits and maydepend on your job classification and length of employment. Benefits aresubject to change and may be subject to specific elections, plan, or programterms.  If eligible, the benefits available for this temporary role may includethe following:  §  Medical, dental &amp; vision  §  Critical Illness, Accident, and Hospital  §  401(k) Retirement Plan – Pre-tax and Roth post-taxcontributions available  §  Life Insurance (Voluntary Life &amp; AD&amp;D forthe employee and dependents)  §  Short and long-term disability  §  Health Spending Account (HSA)  §  Transportation benefits  §  Employee Assistance Program  §  Time Off/Leave (PTO, Vacation or Sick Leave)

Our client is unable to provide sponsorship and this is a 5 day onsite position with no relocation assistance. Please only apply if you fit this criteria. Our Client is looking for an ERP Testing Lead to support their IT Department. They are open to seeing individuals that have supported various ERP platforms. This person will be responsible for ensuring the quality and functionality of the Work Force Management and Telestaff system. This includes designing, executing, and documenting test cases, identifying and reporting defects, and collaborating with development and business teams to improve system performance. Top Skills1. Leadership and Team Management: Leading, mentoring, and managing a team to foster a collaborative and high-performance culture.2. Testing Strategy Development: Developing and implementing comprehensive testing strategies and plans for Work Force Management and Telestaff modules.3. Test Case and Script Creation: Building test cases, test scripts, and gathering test data for thorough testing of functionalities.4. Defect Tracking and Resolution: Managing defect tracking and resolution processes, ensuring timely communication of issues and status updates.5. Process Improvement: Identifying opportunities for process improvements in testing methodologies and tools, and implementing best practices. DescriptionResponsible for ensuring the quality and functionality of the Work Force Management and Telestaff system. This includes designing, executing, and documenting test cases, identifying and reporting defects, and collaborating with development and business teams to improve system performance. Specific Duties &amp; Responsibilities:<ul><li>Lead, mentor, and manages a team of selected testing group (Timekeepers, managers/supervisors, end users, super users), fostering a collaborative and high-performance culture.</li><li>Develop and implement comprehensive testing strategies and plans for Work Force Management and Telestaff modules, ensuring alignment with project timelines and business objectives.</li><li>Build test cases, test scripts, and gather test data, ensuring thorough testing of all Work Force Management and Telestaff functionalities, including functional, regression, user acceptance, and performance testing.</li><li>Work closely with business analysts, the project manager, and other stakeholders to understand requirements and ensure that testing aligns with business needs.</li><li>Manage defect tracking and resolution processes, ensuring timely communication of issues and status updates to stakeholders and the project manager.</li><li>Identify opportunities for process improvements in testing methodologies and tools, implementing best practices to enhance efficiency and effectiveness.</li><li>Reporting and Metrics: Provide regular updates and reports on testing progress, results, and quality metrics to project manager and project team.</li><li>Facilitate training and knowledge-sharing sessions for team members and stakeholders on testing processes, tools, and Work Force Management and Telestaff functionalities.</li></ul>

ERP Test Lead

Description
					We are looking for a skilled and detail-oriented Data Engineer to join our team. As a Data Engineer, you will be responsible for designing, developing, and maintaining our data architecture and infrastructure. The ideal candidate should have a strong understanding of data management, ETL processes, and data modeling, along with proficiency in relevant programming languages and tools.
					Skills
					Informatica, Etl, Sql, Informatica power center
					Top Skills Details
					Informatica,Etl,Sql,Informatica power center
					Additional Skills &amp; Qualifications
					Bachelor&#39;s or Master&#39;s degree in Computer Science, Data Science, Management Information Systems, or a related field.
Proven experience as a Data Engineer with a focus on Informatica development.
Strong understanding of data management concepts, ETL/ELT processes, and data modeling.
Proficiency in Informatica PowerCenter and other Informatica tools.
Experience with database systems (MS SQL, Oracle, Snowflake) and database design principles.
					Experience Level
					Expert Level

ETL Developer

DescriptionWe have an immediate need for an EW Systems Analyst to assist in building mission critical products to ensure the safety of our Naval pilots. All Data Engineers must have an active secret Clearance to be considered for this role as they will be working in a classified environment.The Defensive Electronic Warfare (EW) Systems EngineeringDivision, as a Senior Systems Engineer or Project Engineer to support a varietyof efforts such as radar warning, electro-optics, missile warning, andelectronic countermeasure systems. Will be articulating approaches to solvetechnical and programmatic issues with EW systems at NAVAIR Weapons Division,Point Mugu.The major responsibilities include the identification of systemrequirements, design, and development for EW systems along with the evaluationand analysis of system performance by ensuring that proposed implementation ofsystem design align with fleet required critical capabilities. This person willserve as an intermediary between IPT members and the operational userperspective to EW systems, software development feedback, engineering efforts,and acquisition life cycle milestones and events.This is an opportunity to analyze data and intel which directlyimpacts the safety of our Naval pilots. The intelligence these individuals willanalyzing will be vital to mission planning. Mission data is constantlychanging as our enemies are changing their strategies and changing werepotential threats may be. Our navy is continuously working on building outproducts which help ensure our pilots safety which has increased the amount ofwork needing to be done. These System Analysts will be directly impactingmission critical applications.SkillsELINT, electronic warfareAdditional Skills &amp; Qualifications&quot;We define our mission data engineers as a multidisciplined group of folks that focus on the entire system of mission data thatincludes the data production folks that are really developing that sensor dataand re programming. But our mission data engineers also are software and dataanalysts and… data science kind of background as well.&quot;Top Skills&#39; Details1.) Performs Spectrum/Electronic Warfare Intelligence Researchand Analysis to model and characterize threat Weapon, Platform, Radar, andCommunication Systems for use in the EW mission data and informationapplications..2.) Develops and delivers periodic and urgent data Updates toIntegrated Test and Evaluation and operational squadrons3.) Evaluate performance, progress, and accomplishments of doingin depth signals exploitation using intelligence community and in-housedeveloped tools and databases.Workplace TypeThis is a fully onsite position in Point Mugu NAWC, CA

EW TechELINT Systems Analyst

email development specialist6 month contract40 hours a week, paid weekly2 step interview process Chicago, IL POSITION RESPONSIBILITIES:• Create and code responsive email templates using HTML/CSS.• Test and troubleshoot email templates across multiple platforms and email clients using inbox testing and Litmus.• Implement email personalization and dynamic content to enhance user engagement.• Prepare and design templates, manage scheduling, and QC testing.• Document implementation and testing processes as well as any best practices.• Day-to-day activities will be a mix of email template creation and refinement using our WYSIWYG tool (Stripo), and updating existing templates built with HTML and CSS. EXPERIENCE AND QUALIFICATIONS: • Proficient in HTML/CSS for email development with a portfolio of past work.• Experience with multiple email service providers (ESP’s) and understanding of email rendering.• Experience with WYSIWYG email builders and how the code they create is generated and rendered.• Knowledge of email compliance and deliverability best practices including GDPR and CAN-SPAM.• Ability to work independently and meet project deadlines.• 3+ Years experience building and troubleshooting emails in HTML and CSS. PREFERRED SKILLS:• College degree.• Experience with Stripo email template builder tool.• Experience with SendGrid, Acoustic, and/or Adobe AEM.• Experience with Litmus email rendering tool.• Experience with JavaScript.

Email Specialist

DescriptionTEKsystems Global Services® is part of TEKsystems, the leading IT services and staffing company in North America. TEKsystems Global Services provides a continuum of services ranging from engagement management to full outsourcing for applications, infrastructure and learning solutions. As a services provider, we leverage our talent management strengths to extend the business value of our client partnerships and deliver measurable business and IT outcomes. TEKsystems Global Services is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. Our values guide our hiring decisions and shape how we a meaningful impact in the IT market. Role:Time frame for completion:The Engagement Manager I (EM I) role is a delivery leadership position in the organization in which the individual is responsible for managing one or more projects/programs at a time. The Engagement Manager I provides ownership of customer expectations, and delivery assurance of associated services, deliverables, and all-around outcomes for clients The EM is responsible for quantifying the business benefits from the project outcome through the engagement. This role may require up to 50% travel. Description of work to be performed:This role is more of a data center operations role. The candidate is expected to coordinate and manage the Site Technical Leads in multiple Data Centers, Projects and overall alignment and consistency of operations between sites. The candidate will collaborates with customer and internal stakeholders to ensure strong partnership. Key Accountabilities and Priorities: Strategic Thinker &amp; Market Strategist •	Customer-First Mindset:o	Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.o	Establish and perform periodic customer, project, and solution “health checks” with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement.o	Ensure customer reference-ability and, support and enhance on-going relationships.o	Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks.o	Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders. •	Innovative: Thinks out of the box, works to solution and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end.•	Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose.•	Strategic Perspective &amp; Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives. Organizational Agility •	Drives for Results: •	Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified.•	Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals.•	Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery.•	Situational Leadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals. •	Self-Awareness &amp; Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Building Relationships / Trust &amp; Assessing Talent •	Collaborates / Creates Buy-in: Builds both informal &amp; formal relationships across organization boundaries.•	Assessing Talent &amp; Push:o	Mentor, manage and develop project team members.o	Conduct annual reviews and provide feedback throughout the year on employee performance where required.•	Leading Inclusively: Recruits, develops and retains a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results. Required Education and/or Experience:•	Bachelor’s Degree or equivalent, relevant experience.•	5+ years’ experience in technology and/or professional services with a preference for experience at a consulting services technology provider•	2+ years in IT service management/project management providing project and delivery management and daily operational oversight within a technology professional services environment or equivalent.•	Experience in traditional and agile project management methodologies applying appropriate frameworks and best practices•	Experience managing and delivering client professional services agreements •	IT Experience: Delivery Lead, Engagement Manager, Project Manager, Business Analyst, Development, or other IT experience.•	Understanding of Services Outsourcing. •	Agile, PMP, IAOP (Outsourcing Professional), ITIL or other relevant certifications a plus. Specified productivity speed/number of tasks/amount of material:Requisite Abilities and/or Skills:•	Possesses incredible degrees of situational awareness with a ‘Customer First Mindset’.•	Operates with a sense ‘healthy paranoia’ by continually ensuring the Customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed•	Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills.•	Superior people and personnel management skills.•	Self-Development: Take an active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training.Time frame for completion: NASkillsProject management, data center operations, ticketing system, client relationship management, operations management, Communication and leadership skillsTop Skills DetailsProject management,data center operations,ticketing system,client relationship management,operations managementAdditional Skills &amp; QualificationsData center ops experienceExperience LevelIntermediate Level

Engagement Manager

Description
					PURPOSE: 
 Performs complex analysis design development testing and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems language and/or equipment. Designs develops/codes tests and documents critical and complex application programs for computer systems. Works with appropriate stakeholders to define system scope and objectives and establish baselines. Establishes project standards and processes. Breaks down software requirements and creates highly complex systems. This position will support the organization by being part of a matrixed team of software development professionals providing application development expertise using Java Programming language and environments and COBOL programming language and environments to facilitate the on-time delivery for projects supporting our highly complex mission-critical enrollment system. 
 
 ESSENTIAL FUNCTIONS:
 25 Perform technical detail design coding testing of applications. Serves as subject matter expert for both customer and internal discussions related to maintaining and enhancing existing software systems. Develop and/or analyze interface design documentation. Comply with hardware and software systems standards and procedures. Deliver large systems for tens of thousands of users. Comply with code quality migration and dev/ops standards and policies
 
 25 Performs software analysis including requirements and uses case development and design. Implements and documents source code to design specifications. Performs software testing including developing and running automated unit tests drafting and executing structured automated test cases. Compile assess and report data results from software testing and analysis. 
 
 25 Develops software solutions for enterprise environments and other technologies. Analyzes and implements functional and non-functional e.g. performance availability requirements and designs implements and tests software. Performs operations maintenance OM of existing systems. Identifies areas for improvement and streamlining. Demonstrated experience with front-end and back-end programing and integration frameworks and tools. Assist in the estimation of development of application features
 
 25 Provides direct technical support for high level high visibility and critical trouble calls for supported applications. Works with cross functional teams to develop highly reliable software that runs at scale. Provides recommendations to infuse new technology. Extend open-source libraries and systems as necessary to meet the needs of the team. Play a crucial role in product scoping and roadmap / architecture discussions. Continually evaluate emerging technologies to identify opportunities trends and best practices. Mentoring of junior software engineers
 
 Qualifications
 To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable
 accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 Education Level: Bachelor&#39;s Degree
 
 Education Details: Information Technology or Computer Science
 
 Experience: 5-8 years experience with software development basic coding and compilation software architecture/design user requirements definition and software specification development.
 
 In Lieu of Education
 In lieu of a Bachelor&#39;s degree an additional 4 years of relevant work experience is required in addition to the required work experience.
 
 - Must have Java development experience with ability to develop unit / integration test cases using Junit /TestNg.
 - Must have some application development experience using the COBOL programming language and environments CICS JCL TSO/ISPF ChangeMan Topaz...etc
 - Must have ability to understand and work with code developed by other developers.
 - Must have ability to work independently.
 - Must have experience with web services and understanding of RESTful / SOA Services.
 - Must have extensive experience with Agile or Scrum methodologies.
 - Must have strong experience in continuous integration within DevOps environment.
 - Must have excellent communication skills both verbal and written in English.
 - Must have experience with working on experience Java Spring related technologies such as Spring Core Spring Boot Spring MVC and Spring Integration
 - Must have experience with cloud technologies in AWS.
 - Good to have experience working with API Management Tools.
 - Good to have Experience working with GIT/BitBucket.
 
 The incumbent is required to immediately disclose any debarment exclusion or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities deadlines and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging.
					
					
					
					
					
					
					Experience Level
					Expert Level

Engineer, Software Sr

Description Targeted Years of Experience: 5-7 years Hybrid- Tuesdays and Wednesdays in office 8921 Research Dr Charlotte NC Responsibilities: As a Radio Frequency Engineer you will partner with internal and external stakeholders and vendors in the designing and implementation of in-building and venue new builds modifications and optimization ensuring they&#39;re delivered on time to specifications and within budget. You will also drive the associated coordination with Real Estate In-Building/Venue PMO System Performance Network Assurance and external vendors. - Designing new solutions improvements and capacity upgrades to meet KPI targets for venues and in-building. Partner with RE and Implementation. - Evaluating service performance trends and isolate root causes of impacted services via scripting and databases. - Providing software technical analysis and troubleshooting to markets and regions as requested. - Issuing search areas conduct candidate assessments and issuing approvals. - Partnering with System Performance to meet required performance objectives. - Supporting the resolution of customer complaints. - Assuming ownership for assigned projects driving issues to resolution and proactively monitoring performance and conducting monthly deep dives with System Performance. MUST HAVE SKILLS: - Bachelors degree or four or more years of work experience. - Four or more years of relevant work experience. - Four or more years of experience in the cellular or telecommunications industry with direct experience in RF Design Optimization for in-building and venues. - Minimum of level 2 Certification in iBwave. - Knowledge of RF theory and practice as well as LTE/VoLTE and 5G Technology. - 5G Ultra-Wide-Band UWB 5G Nationwide NW and LTE experience. - Experience with mapping software. - Experience with propagation modeling software. Advanced level experience in Atoll. - Knowledge in various RF tools such as TrueCall and Aiwave. - Willingness to travel up to approximately 25 of the time. - A valid driver&#39;s license. DESIRED SKILLS: - A degree in Electrical Engineering or Computer Science. - Knowledge of Excel including VB macro creation and worksheet manipulation presentation skills and PowerPoint. - Strong analytical interpersonal and communication skills. - Seamless adjustment to a dynamic changing business environment. - Strong organizational time management prioritization and project planning skills. - Strong leadership skills with the ability to influence across functions. EDUCATION/CERTIFICATIONS: iBwave Level 2 or higher certificationExperience LevelEntry Level

Engineer-RF - III

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