Description1. Proficient with Cable Pulling- Cat62 Installation of IP Cameras3 Installation of access control systems2. Proficient with using Scissor lifts3. Experience installing Projectors or A/V Equipment<h4>Additional Skills &amp; Qualifications:</h4>Communication and professionalism must be very high for candidates<ul><li> Install various network cabling infrastructure in a data center environment including but not limited to structured cabling (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), patch panels and wire management systems.</li><li> Coordinate, install and test premises equipment in a data center environment including but not limited to PDU’s, computers, switches, routers, optics, wireless access points, and other transport equipment.</li><li> Utilize industry standard cable test procedures and equipment for various cabling systems including wire mapping, OTDR, Network Analyzer, Visual Fault Locator.</li><li> Device rack and stack</li><li> Hard drive installation and replacement</li><li> Conducting various media testing including fiber and copper using a multitude of testing equipment</li></ul>

public

Cable Technician

DescriptionOur customer is looking to add multiple resources to the team to support ongoing and upcoming projects, there is a large project in the greater Manchester NH area that needs support. We are looking for techs with experience in the structured cabling space

DescriptionWe are looking for 4 technicians in the greater Boston area to support a project in North Andover MA

Description
					Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment
Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
Operates material handling equipment per OSHA requirements
Maintains a safe, orderly, and clean working environment
Maintains records of performance reports
Interacts with all levels of people, both inside and outside the company
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Provides the highest quality of service possible in order to assure customer satisfaction
Generates substantial annual revenues
Functions without direct supervision
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Completes compliance and job-specific training
Replaces defective parts, reassembles and repairs batteries and related equipment; Installs new equipment at customer&#39;s facility to ensure full functionality according to specifications
Provides on-site technical assistance to help troubleshoot and repair equipment
Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company
Is directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment
					 					Skills
					Cable, Cat6, Cat5, Cabling, Cable installation, Install, ups system
					 					Top Skills Details
					Cable,Cat6,Cat5,Cabling,Cable installation,Install,ups system
					 					Additional Skills &amp; Qualifications
					Certificate/Diploma in Mechanical/Electronic/ Electrical or related if the application for location
A basic electrical understanding
The use of test equipment and reading schematics
Hands-on job experience
Experience should be substantively in the Electrical related field where applicable


General Job Requirements
Must be able and willing to do overnight travel
Must be able and willing to operate a forklift.
This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
Must be able to differentiate colors.
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
Must be able to stand for long periods of time
Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
Must be able and willing to be on-call.
					 					Experience Level
					Entry Level

Consumer Loan 12/1 100% Onsite until released to hybrid schedule: Nesting 12/24- 1/9Training hours: 4:00pm – 12:30amNormal shifts available after training: Sun – Fri OR Mon – Sat FLEX: 3:30pm – 1:00am | 4:00pm – 1:30am | 4:30pm – 2:00am Scope<ul><li>This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with checking &amp; saving account requests.</li><li>Company is looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.</li></ul>Once hybrid:<ul><ul><li>Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.</li><li>Minimum of 50 mbps download speed and 25 mbps upload speed</li><li>Ethernet connection is required</li></ul><li>Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.<ul><li>Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.</li><li>Your desk must have adequate space for two monitors, a phone, keyboard and mouse.</li><li>Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)</li><li>Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.</li></ul></li></ul>Training:<ul><li>Training is M-F, 4:00PM-12:30AM CST (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri</li><li>The days and times of your skill training and your permanent schedule are going to be different.</li><li>Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. you will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance &amp; attendance.</li><li>Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full time employee.</li></ul>Description:<ul><li>Ensure account and member security by identifying red flags and safeguarding member assets and account information.</li><li>Provide account information and perform basic account transactions.</li><li>Route members to the appropriate departments.</li><li>Provide account balances and review transactions on member and business accounts.</li><li>Transfer funds on member and business accounts, to other members or financial institutions.</li><li>Open new accounts and educate members or potential members on products and services that best meet their needs.</li><li>Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.</li><li>Order debit cards for new and existing members</li><li>Debit Card research related to transactions on members’ debit cards, limit increases</li><li>Handle lost, stolen or misplaced debit card queries.</li><li>Submit disputes for unauthorized electronic checks.</li><li>Releasing Direct Deposits</li><li>Perform complex account transactions such as account shutdown and stop payments on checks, etc.</li></ul>Qualifications (Required):<ul><li>High School Diploma or equivalent.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Proficiency with computers, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations when needed.</li><li>Strong time management and decision-making skills.</li><li>Adaptability and accountability.</li></ul>Shifts:<ul><li>Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.</li></ul>Pay: $17.50 #eastpriority25

Call Center Agent (Entry Level)

TEKsystems is currently supporting a call center in Blue Bell, PA looking for a quality assurance specialist. This position will work on-site and monitor agents in the call center. Applicants must have flexibility in their schedule and be open to working weekends. DescriptionMonitoring customer interactions like calls, chats, and emails to ensure they meet company standards and policies. Key responsibilities include evaluating agent performance, providing constructive feedback and coaching, identifying training needs, and reporting on trends to improve customer satisfaction and service quality. <ul><li>Review customer service interactions across various channels (calls, email, chat) to assess agent performance based on company standards. </li><li>Offer constructive feedback to agents on their performance and professionalism, often through one-on-one meetings, to help them improve. </li><li>Track and analyze key metrics to identify trends in agent and team performance and to understand how they affect customer satisfaction and other business goals. </li><li>Make sure agents are following all necessary procedures, scripts, and regulations. </li><li>Help develop and refine quality standards, evaluation forms, and standard operating procedures. </li><li>Use performance data to recommend enhancements to training programs and materials. </li><li>Compile and present performance data and analysis to management. </li><li>Work with other evaluators to ensure consistency in scoring and feedback across the team.</li></ul> Qualifications<ul><li>Understanding of call center operations and customer service principles.</li><li>Excellent communication and interpersonal skills, particularly in providing constructive feedback.</li><li>Strong analytical and problem-solving skills to identify trends and develop solutions.</li><li>Knowledge of business metrics and how support operations impact them.</li><li>Ability to work with quality monitoring and analysis software.</li></ul> Additional Details<ul><li>Flexible schedule, 8am-8pm</li><li>Available to work weekends</li></ul>

Call Center Quality Assurance Specialist

Two positions available with an auto finance company, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to offer. Job Description:Completed 4 year Bachelor’s Degree RequiredCustomer Care Representative Monday - Friday 8 AM - 5 PM with one late night a week 9 AM - 6PM. Will also include one late Friday rotating every four weeks which also includes 1-2 Saturdays a month 8 AM –-12 PM.Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, payment options, logging into website etc. Customer Accounts RepresentativeMonday - Friday 8 AM - 5 PM with two late nights a week 11 AM - 8 PM (late nights are never on Friday) with 1-2 Saturdays a month 8 AM – 12 PM.This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Compensation: Bachelor’s degree holders: + $.50 raise for Spanish speakers<ul><li>$21.50/hr. less than three years of professional experience</li><li>$23.00/hr. more than three years of professional experience</li></ul>Skills:Financial experienceCall centerData entryAuto financeBachelor&#39;s degree Experience LevelEntry Level #WestPriority25

Call Center Rep With Bachelors Degree

Hablas español, este es el perfecto trabajo para ti! Two positions available with an auto finance company, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to offer. Job Description:Completed 4 year Bachelor’s Degree RequiredCustomer Care Representative Monday - Friday 8 AM - 5 PM with one late night a week 9 AM - 6PM. Will also include one late Friday rotating every four weeks which also includes 1-2 Saturdays a month 8 AM –-12 PM.Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, payment options, logging into website etc. Customer Accounts RepresentativeMonday - Friday 8 AM - 5 PM with two late nights a week 11 AM - 8 PM (late nights are never on Friday) with 1-2 Saturdays a month 8 AM – 12 PM.This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Compensation: Bachelor’s degree holders: + $.50 raise for Spanish speakers<ul><li>$21.50/hr. less than three years of professional experience</li><li>$23.00/hr. more than three years of professional experience</li></ul>Skills:Financial experienceCall centerData entryAuto financeBachelor&#39;s degree Experience LevelEntry Level #WestPriority25

Hablas español, este es el perfecto trabajo para ti! Two positions available with an auto finance company, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to offer. Job Description:Completed 4 year Bachelor’s Degree RequiredCustomer Care Representative Monday - Friday 8 AM - 5 PM with one late night a week 9 AM - 6PM. Will also include one late Friday rotating every four weeks which also includes 1-2 Saturdays a month 8 AM –-12 PM.Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, payment options, logging into website etc. Customer Accounts RepresentativeMonday - Friday 8 AM - 5 PM with two late nights a week 11 AM - 8 PM (late nights are never on Friday) with 1-2 Saturdays a month 8 AM – 12 PM.This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Compensation: Bachelor’s degree holders: + $.50 raise for Spanish speakers<ul><li>$21.50/hr. less than three years of professional experience</li><li>$23.00/hr. more than three years of professional experience</li></ul>Skills:Financial experienceCall centerData entryAuto financeBachelor&#39;s degree Experience LevelEntry Level #WestPriority25

Job Description<ul><li>The Background Screening Processor assesses data from various databases and information systems to fulfill requested information related to the applicant&#39;s background, financial information, possible criminal history, credit history, etc. Analyzes findings and prepares summary reports with appropriate documentation.</li><li>Taking inbound calls (round robin system), handle 10-15 calls/day</li><li>Answer incoming emails from clients</li><li>Running reports through emails for clients, and address any issues that come through</li><li>Also sit in pending que, that have criminal reports, credit, verifications, and varying criminal reports (state, nationwide, county, and federal) / biggest piece to get reports out to the client (do this all day)</li><li>Phones come around, but have verification calls that they can do throughout the day that come through pending que</li><li>Monitoring que, monitoring email, in additional to taking inbound calls when they come in</li><li>Tenant screening - landlords, relators, individual property owners, and they need to screen tenants (run reports on prospective tenants), and once the reports come in, go through the report to make sure there are no false positives on real people, do research and provide the best data back to the clients</li><li>Credit goes through automatically, they can assist client in reading the credit report through a scorecard version</li><li>All reports are stored under each customer&#39;s account</li></ul> Qualifications<ul><li>Experience talking on the phone</li><li>Familiarity with Outlook, Teams, etc.</li><li>Someone who enjoys research - required to provide the best results to the client</li><li>Strong familiarity with computer applications and software systems</li><li>Analytical ability to develop reports and supporting documentation</li><li>Excellent verbal and written communication skills</li><li>Ability to read, analyze, and interpret common documents related to the position</li><li>Ability to respond effectively to the most sensitive inquiries or complaints</li><li>Ability to define problems, collect data, establish facts, and draw valid conclusions</li></ul>

Call Center Representative

DescriptionResponds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally.Communicates answers and solutions to customers verbally and/or in writing.Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch.Assists other teams within operations depending on business needs.Updates contracts promptly with notes so the most current information is readily available to all company personnel.Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information.Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers.Collaborates with teammates in creating solutions for different customer issues and situations

TEKsystems is currently hiring Member Service Representatives to start with a Fortune 100 Financial Institution in Pensacola, FL! Position: Member Service Representative (Digital Services) Job Description<ul><li>To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation</li><li>Provide information regarding the company&#39;s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service</li><li>Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts</li><li>Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction</li><li>Handle a call volume of 80-100+ calls daily</li></ul>Qualifications<ul><li>High School Diploma/ GED required</li><li>1-2 years of recent customer service experience working directly with customers (call center, collections, banking)</li><li>Ability to work in a fast-pace high-volume call center environment</li><li>Professional written and verbal communication skills</li><li>Strong computer knowledge and data entry/typing skills﻿</li></ul>Training: First 6 weeks of training is FULLY onsite. Monday - Friday, 8:30am - 5pm Schedules available (after training): Sunday - Friday (Saturdays off and 1 rotating off day during the week), 12:30pm - 10pm, 1:30pm - 10pm, 2:00pm - 11:30pm, 3:00pm - 12:30am Location: Pensacola, FL/ ability to work hybrid after training with 2 days onsite per week

DescriptionThe Call Center Associate performs diverse administrative tasks in support of Customer Experience Center activities. Job functions include a variety of routine and some non-routine clerical and phone related job functions. Consultants will make outgoing phone calls to car dealerships and service companies, handling customer requests, cancellation requests, and entering data and invoices into the systems the team uses (Mainframe, Salesforce Service Cloud) Skills &amp; Qualifications• Handling of mail items• Data entry• Creation or completion of reports• Processing payoffs• Title work processing• Calling customers, dealers, service providers and DMVs• Account maintenance (ie Extensions/Due Date processing, demographic updates, etc)• Processing Financial Change Notices/Check Requests• Handling customer requests• Invoice Processing• Communicating with customers via Secure Message• Performing and monitoring automation processes and exceptions HoursMonday through Friday, 7:00am - 3:30pm

Requirements:Completed 4 year Bachelor’s Degree Schedule:<ul><li>Monday to Friday – 8:00AM to 5:00PM or 9:00AM to 6:00PM with occasional Saturday Shifts from 8:00AM to 12:00PM.</li><li>Schedule is department-based</li></ul>Location: Irving, TX (100% Onsite Position) Job Type: 40 hours per week Positions Available:<ol><li>Customer Service Department<ol><li>Assist customers with account inquiries, payments, information requests, title requests, and more</li></ol></li><li>Customer Accounts Department<ol><li>Handle light collections for customers with missed payments between 1 and 29 days past due</li></ol></li></ol> Additional Skills:<ul><li>Problem-solving prowess and keen attention to detail</li><li>Great communication skills and a knack for customer service</li></ul> Benefits:<ul><li>Paid Time Off</li><li>Dental, Health, and Vision Insurance</li><li>Opportunities for career advancement</li></ul> Don’t miss this opportunity to join a dynamic team in the Automotive Finance Industry. Apply now to take your first step towards an exciting career! #westpriority25

DescriptionOperations supervisor for •	Training Hours: 8:30-5 pm EST•	Program Hours: 8:30-8 pm (shift needs TBD) Remote – US Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications. The Supervisor is responsible for managing and developing their team while ensuring strong performance across assigned programs such as hubs, reimbursement hotlines, patient assistance programs, and co-payment programs. They are expected to meet performance metrics, uphold quality standards, and maintain operational efficiency. This role requires a proactive individual who ensures team members are knowledgeable and effective in their roles. The Supervisor also analyzes program trends, runs reports, identifies areas for improvement, and collaborates with the Program Manager to align with client expectations. Additionally, they work across departments to support the organization’s mission. The Operations Supervisor is responsible for managing and developing their team, ensuring high performance across assigned programs such as patient assistance, co-pay, and reimbursement services. They oversee staff productivity, maintain quality standards, and ensure operational efficiency. Key duties include monitoring metrics, analyzing trends, identifying improvement areas, and collaborating with the Program Manage to align with client goals. The role requires initiative, leadership, and cross-functional collaboration to drive program success.Summary of Responsibilities: The Supervisor is expected to support the staff, program(s) and the Program Manager, Service, Delivery in the following areas (but not limited to): •	Agent Training and Coaching: •	Supervise and guide staff on assigned program(s). Drive stellar performance of staff through recognition, encouraging growth through detailed performance reviews, development of goals and objectives, active and ongoing coaching, and mentoring. •	Participate in the interviewing, onboarding, and mentoring processes of new hires ensuring they become effective team members for the business and program teams. •	Lead proficiency gap assessment of staff and develop plans to address performance issues. •	Regularly monitor and review training to determine effectiveness and provide feedback on recommendations for improvement in future training sessions. •	Listen to agent calls to assess customer service levels on program(s) and provide feedback and remediation plans as necessary. Occasionally listen to calls on program(s) to assess customer service delivery across the program. Client and Program Communication. •	Ensure that Associate has assigned and completed work appropriately in a timely manner according to performance metrics and program efficiency. •	Identify and escalate program trends and provide recommendations to the issues as necessary. •	Monitor program volume, identify fluctuations, and recommend staffing changes to address needs. •	When deviations occur, escalate deviations. •	Expresses thoughts and instructions clearly in both oral and written communication, i.e., uses grammatically correct, clear, and concise language. •	Proactively share communication updates and recommendations regarding program operations with peers and Program Manager, Service Delivery. •	Attend client meetings to support the program and Program Manager, Service Delivery, as needed. Reporting and Analytics: •	Monitor program volume, identify fluctuations, and suggest staffing changes to address problem areas. •	Generate the Time Assessment Query (TAQ) regularly to ensure staff is billing appropriately; communicate issues and incorrect billing to the appropriate parties in a timely manner. •	Generate, monitor, and assess data quality and productivity reports for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). •	Address and resolve issues as necessary. •	Identify trends and issues, providing action plans and recommendations as necessary. Program Specific Knowledge: •	Have a strong understanding of program processes, proactively drive process improvement to ensure work is completed in a timely, efficient, and high-quality manner. •	Coordinate internally to ensure all resources are available to accurately and effectively support the team. •	Own the escalation of and action plan to address workflow, process and turnaround time deviations. •	Provide Program Manager, Service Delivery frequent communication on progress. •	Successfully participate in special projects as assigned and execute all expected deliverables. •	All other duties as needed or assigned. •	Adhere to all organizational standards and regulatory requirements related to the handling of patient information, including patient safety reporting practices.  •	Complete all training requirements related to patient privacy and data handling, and apply these practices consistently across all interactions with patients, healthcare providers, and patient data SkillsManagement skills, Call center, Customer service, Call center support, Escalation calls, Health care, Call center management, Customer support Additional Skills &amp; QualificationsQualifications (Minimum Required): •	The Supervisor ideally should hold a Bachelor’s degree in business administration, public health, clinical science, health services research, health economics, or other relevant discipline or show evidence of continual work towards a degree (strongly preferred). May consider relevant and equivalent experience in lieu of educational requirements. Supervisors without a degree must have a High School Diploma or GED, and ideally should have eight or more years of equivalent work experience in a relevant field. •	The Supervisor should have demonstrated proficiency in expressing thoughts and instructions clearly in both oral and written communication, i.e., using grammatically correct, concise language. •	Proven ability to meet deadlines, function with a sense of urgency, and get the job done. •	An intermediate to advanced level of computer skills (Microsoft Excel, PowerPoint, and Word). •	Exceptional customer service skills. •	A demonstrated customer service focus; the ability to manage staff to support the program with the needs of clients’ goals in mind. •	Strong management skills with the ability to connect and engage with staff through effective coaching and mentoring. •	A personable, energetic, and enthusiastic approach when managing staff. •	The ability to thrive in a collaborative work environment and also work independently. •	Knowledge of business protocols and acumen. •	A demonstrated ability to understand process, anticipate next steps, and identify, analyze, and problem solve issues. •	Superior time management skills and strong ability to prioritize. •	The ability to learn information quickly and retain it. •	A strong attention to detail. •	The ability to express empathy while speaking with customers. •	An understanding of how the day-to-day performance of staff and the program impact the big picture. •	Strong understanding of the FPA operations and systems navigation.

Call Center Supervisor! Remote Role! $40/hr

Description
					Provide additional support for the current Technical Call Center. Interact with current/potential network subscribers regarding triple-play services, as well as potential outages or services. Troubleshoot and or create tickets for timely resolution. Provide outstanding customer support and drive positive brand experience and recognition.
					 					Skills
					Call center support, Technical support, Customer service, Customer support, Call center, Call center environment, Troubleshooting, Service
					 					Top Skills Details
					Call center support,Technical support,Customer service,Customer support,Call center,Call center environment,Troubleshooting,Service
					 					Additional Skills &amp; Qualifications
					Solid document ability
					 					Experience Level
					Intermediate Level

Call Center Technician

DescriptionContractors will receive their orders on paper and will retrieve the items needed for an order (paper, envelope, credit card, etc). They will give the order and the items collected to machine operators and start on the next order. •	Operates processing machines, inserters, printers, bursters, metering machines and general office equipment•	Performs high volume processing tasks such as printing, inserting, and sorting to process card materials•	Sets up equipment, loads materials, clears jams and other simple malfunctions •	Unloads product from equipment•	Maintains productivity on all systems and delivers a quality product while meeting all deadlines•	Identifies and resolves clearly defined problems•	Completes and maintains reports and logs•	Reconciles incoming and completed work•	Work is generally repetitive and subject to review Additional Skills &amp; Qualifications• Candidates looking for long term opportunity• Ability to learn quickly, produce quality work, and be dependable Experience LevelEntry Level

Card Processor (3:30-Midnight)

DescriptionThe need is titled a Cardiology PACS Applications Analyst. It’s a few roles rolled into 1 really. They need someone with technical knowledge of CVIS (Cardiology PACS systems) and while they have a mixed bag of AGFA, Merge, Philips, GE, Seimens, etc. this person doesn’t have to be a specialist in any one certain system. They would like a good technical and clinical mix. The more clinical experience the better. They need to have experience working with clinicians on workflows in the application and help apply the workflow to UI. Need to be able to develop use cases on how to work in production. They will be the liaison between technical team and clinicians. As far as the technical piece they need experience in: •	Troubleshooting devices on site•	Server configs•	Provisioning – setting up active directory groups•	Troubleshooting interfaces•	Know the specs for VM and cloud solutions SkillsCVIS systems, AGFA, Troubleshooting devices on site, server configuration, provisioning, GUI interface troubleshooting, cloud Top Skills DetailsCVIS systems,AGFA,Troubleshooting devices on site,server configuration,provisioning,GUI interface troubleshooting,cloud Additional Skills &amp; QualificationsPersonality will be HUGE with this need. They have a great group of capable people, several that are ex-managers on the team. They need someone that can fit in and be able to communicate effectively with clinicians, not just be super technical. Experience LevelEntry Level

Cardiology PACS Applications Analyst

DescriptionRemote PST location. Monday to Friday. 8:00 am to 5:00 PM PST NO OT. Staff are expected to maintain an average of 60-70 calls per day to be successful in this CMSC role. Position Purpose: Supports administrative care management activities including performing outreach answering inbound calls and scheduling services. Serves as a point of contact to members providers and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines. <ul><li>Provides outreach to members via phone to support with care plan next steps community or health plan resources questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service</li><li>Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service</li><li>May apply working knowledge of assigned health plans activities and resources</li><li>Serves as the front-line support on various member and/or provider inquiries requests or concerns which may include explaining care plan procedures and protocols</li><li>Supports member onboarding and day-to-day administrative duties including sending out welcome letters related correspondence and program educational materials to assist in the facilitation of a successful member/provider relationship</li><li>Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed</li><li>Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health SDOH needs</li></ul>Experience LevelEntry Level

Care Management Support Coordinator II - J01003

Summary:Our case managers focus on guiding government services applicants through the program application process. This involves communicating with applicants, verifying program eligibility, gathering and uploading documentation, and ensuring a high level of customer service and accurate record-keeping. Key tasks include explaining processes, assisting with application completion, and updating applicants on their status.  Core responsibilities<ul><li>Applicant communication: Provide professional and frequent communication with applicants, guiding them through every step of the program application process.</li><li>Program knowledge: Develop a deep understanding of program eligibility criteria, requirements, and processes.</li><li>Application processing: Assist applicants in completing their applications, review them for completeness, and ensure all necessary documentation is collected.</li><li>Data management: Accurately record all communications and upload applicant documentation into the designated program system.</li><li>Eligibility assessment: Review applicant information, including vulnerability factors, to assign the correct priority status to their application.</li><li>Quality assurance: Ensure all decisions comply with program guidelines and maintain accurate case records. </li></ul>Required skills and attributes<ul><li>Communication: Strong written and verbal communication skills are essential for interacting with applicants, clients, and internal teams.</li><li>Attention to detail: Meticulous attention to detail is necessary for accurate data entry, document review, and compliance with program policies.</li><li>Problem-solving: The ability to resolve issues and address applicant concerns is a key part of the role.</li><li>Organization: Must be able to manage a high volume of cases and meet daily processing goals and deadlines.</li><li>Adaptability: The ability to quickly adapt to changes in program protocols, software, or timelines is crucial. </li></ul>

Case Management Associate

TekSystems is currently hiring for a Medical Payment Poster/Cash Poster in the White Marsh, MD area! They are looking to hire this person ASAP! MUST HAVE: 1-3 years of medical payment posting/cash posting, medical billing, OR medical claims experience. MUST have an understanding of EOB&#39;s. DescriptionJob Description:They need someone that has working with 835 files and electronic payment posting they go into their 2 systems and they download or their AI downloads it, the next day it posts in envision then they pull it out, if it doesn’t have the correct codes they have to work those rejections or text, all of the checks are fully are balanced. •	Job Summary	Receives, reviews, and posts batches of payments, electronically or manually, for MedStar Health entities,ensuring accuracy in the posting of the receipts, payments and contractual allowances. Payments must be processed within department set standards from time of deposit. Assists in training/cross training and audits of new hires.•	Minimum Qualifications	Education/Training•	High school graduation or equivalent.	 	Experience•	1 year experience in accounting, banking, finance or an equivalent combination of experience and college education in a related field.	 	License/Certification/Registration•	No special certification, registration or license required.	 	Knowledge, Skills &amp; Abilities•	Excellent customer service skills. Ability to work independently with minimum supervision. Knowledge of medical terminology preferred. Excellent communication, analytical, interpersonal, and organizational skills. Proficient use of hospital registration and/or billing systems or equivalent finance systems, and Microsoft Word and Excel applications. Data entry and 10 key adding machine skills. Ability to type 35 WPM.•	Primary Duties and Responsibilities1.	Accesses the Cash Pro system daily to create lockbox balancing reports and to access images to post payments. Associates are required to access either Cash Pro, AdvancedMD or McKesson in order to process all payment, adjustment or discounts to be posted in a paperless environment, using dual monitors to post screen to screen. Associates are responsible to review, and post all batches daily and to verify totals against system generated reports, and investigate all discrepancies to resolution. Creates and maintains Bank of America lockbox daily reports in excel, labeling and completely within the department standards.2.	Attends training sessions and workshops offered, to include but not limited to, CRCS-I training, bulletin review, etc. Attends and successfully completes required Continuing Education Units (CEU) for the PFS Training Program. Completes annual mandatory training (SITEL) within defined time frame.3.	Contributes to the achievement of established department and Patient Financial Services goals and objectives, and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Achieves established flash report benchmarks.4.	Maintains daily performance benchmark standard as set forth by the department standards and policies and procedures for the Cash Applications Department.5.	Maintains departmental QA standards within established error rate.6.	Meets team specific benchmarks as it applies to payment Issues, unapplied and historical Accounts, daily balancing, correspondence, and 93/94 transfer request. Indexing all images received from Bank of America Lockbox Services to the appropriate document type and to the day folder. Ensures quality control reviews are conducted daily on all images being indexed to the day folder.7.	Participates in PFS workgroups, staff meetings and work events.8.	Performs other duties as assigned. Additional Skills &amp; QualificationsNeed to have experience posting 365 cash posting files. Need to have electronic posting/reconciliation. EOB Experience is required- candidates must know how to read an EOB, understand why a claim is denied or approved. Medical billing and coding certification preferred. High school diploma required, some experience working in medical billing required. Payment posting experience is required- at least one year of experience. Excel experience NEEDEDMust have Piviot tables and v look upsMust have 1 years plus exp with EOB and Follow up.Hospital billing

Cash Poster

Our client is searching for Central Office Technicians to decommission various locations in the area and around the state.This project should take about one year.This position will require travel that may require overnight stays.Candidates must submit to a drug, background, and DMV test.All candidates must have several years of experience working in central offices and hands on experience providing telecommunications support.Duties:<ul><li>Secure and wipe data</li><li>Dismantle and remove equipment</li><li>Inventory assets</li><li>Dispose of assets</li><li>Remove furniture and junk</li><li>Perform repairs</li><li>Conduct a final walkthrough</li><li>Return keys</li></ul>﻿We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: <ul><li>Medical, dental &amp; vision </li><li>401(k)/Roth</li><li>Insurance (Basic/Supplemental Life &amp; AD&amp;D) </li><li>Short and long-term disability </li><li>Health &amp; Dependent Care Spending Accounts (HSA &amp; DCFSA) </li><li>Transportation benefits </li><li>Employee Assistance Program </li><li>Time Off/Leave (PTO, Vacation or Sick Leave)  </li></ul>

Central Office Travel Technician

Our client is searching for Central Office Technicians to decommission various locations in the area and around the state.This project should take about one year.This position will require travel that may require overnight stays.Candidates must submit to a drug, background, and DMV test.All candidates must have several years of experience working in central offices and hands on experience providing telecommunications support.Duties:<ul><li>Secure and wipe data</li><li>Dismantle and remove equipment</li><li>Inventory assets</li><li>Dispose of assets</li><li>Remove furniture and junk</li><li>Perform repairs</li><li>Conduct a final walkthrough</li><li>Return keys</li></ul>

Our client is searching for Central Office Technicians to decommission various locations in the area and around the state.This project should take about one year.This position will require travel that may require overnight stays.Candidates must submit to a drug, background, and DMV test.All candidates must have several years of experience working in central offices and hands on experience providing telecommunications support.Duties:<ul><li>Secure and wipe data</li><li>Dismantle and remove equipment</li><li>Inventory assets</li><li>Dispose of assets</li><li>Remove furniture and junk</li><li>Perform repairs</li><li>Conduct a final walkthrough</li><li>Return keys</li></ul>

*TEKsystems in partnership with One Medical*OverviewThis is an inbound healthcare contact center representative role working for a nationwide primary care practice.Description<ul><li>Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management</li><li>Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance</li><li>Collaborate with providers and other operations team members to complete urgent tasks</li><li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience</li><li>Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work</li><li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.</li></ul>Details<ul><li>Pay $19.25/hr</li><li>Location: Cross roads are Rio Salado Parkway and Priest</li><li>Start Date: November 3rd</li><li>4 month Contract to Hire</li></ul>Skills &amp; Qualifications• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)OR• 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)• Strong written and verbal communication skills, including impeccable phones manner• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneouslyExperience LevelIntermediate Level﻿#westpriority25

Centralized Support Specialist I

DescriptionMedical Assistant will provide essential support for various functions. Documenting medical history and preforming front desk tasks a well as assisting with medications and referrals. will handle all back office responsibilities including vitals, rooming, demographics, and injections. Skillsmedical assisting, medical terminology, medical record, Patient care, Emr Top Skills Detailsmedical assisting,medical terminology,medical record,Patient care,Emr Additional Skills &amp; Qualifications•	High school diploma or equivalent•	1 year of healthcare MA experience preferred•	Valid CA driver’s license and insurance Experience LevelEntry Level

Certified Medical Assistant

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: Position Overview The Channel Partner Lead Alliance Associate is a leadership role to expand and grow the Alliance Program through sales enablement, partner development, and partner ecosystem maturity leading to additional revenue growth. TEKsystems Global Services is seeking a hands-on business and technology leader to be a part of the development and management of the Global Alliance and Emerging Partners structure to help our customers achieve their goals while gaining credibility to enable revenue generation. The successful candidate will have a proven track record of established business relationships with industry leaders in targeted, specific solutions and technologies. This individual will ideally have consulting leadership experience, including formal alliance management experience. Key Accountabilities and Priorities: • Drive and manage a formal partnership structure, including new relationship development, business growth, contributing to alliance channel process and methodology, and developing strategic plans to drive ongoing maturity for emerging partnerships• Grow, maintain, and deepen relationships within key emerging partner organizations• Emerging partner training and certification programs, costs, and timelines• Practice alignment and mapping our leaders and teams to the greatest areas of value with emerging partners• TEKsystems Global Services differentiation and positioning within the partner’s ecosystem• Directly improve TEKsystems Global Services’ ability to generate long term revenue growth• Lead strategic and tactical planning for emerging partnerships• Contribute to global alliances leading practices• Collaborate with sales and practice leadership to identify gaps and opportunities within emerging partnerships• Leverage existing assets and relationships to expedite value generation for our existing and target customer base• Create go-to-market strategies in collaboration with TEKsystems Global Services sales leadership as well as the broader sales organization• Identify and implement acceleration programs such as joint marketing campaigns and proof of concepts as examples• Work closely with TEKsystems vertical leadership to develop partner strategies by industry• Support emerging partner network portal administration• Monitor partnership compliance and objectives ensuring that TEKsystems Global Services maintains good standing• Achieve annual revenue generation and growth targets Skills &amp; Qualifications: • Channel Development: 4 or more years of experience building or managing formal partnerships• Key partnership experience in any of the following: AWS, Azure, GCP, ISV, and other complimentary partnerships (Databricks, content management systems, etc.)• Business Process Skill: 4 or more years of experience working with channel partnership organizations and business process mapping across key business and industry segments• Sales enablement: Proven track record of building, driving, and managing sales campaigns and sales engagement• Problem Solving: Deep experience demonstrating understanding of business concepts being discussed with the ability to facilitate discussion and flush out the details required to enable successful outcomes• Consulting: Experience managing, delivering, and administrating professional services agreements Personal Characteristics: • Strong organizational skills – leadership, management, process, relationship management. Understands organizational interdependencies and cultural nuances and can leverage them to build relationships that span a broad spectrum of organizational levels; a change agent who can constructively challenge peers and executives in an appropriate fashion• Strong communication skills – verbal, written, listening. Articulate, expressive, engaging, inspiring. Can deliver value-added assessments and sound advice, good news and bad, in a relevant, concise and clear manner tuned to the audience and with a high level of credibility at the top• Broad strategic thinker. Understands the big picture and business issues. A quick thinker who can hold his/her own in the company of thought-leaders and other high-performance professionals• A flexible problem-solver. Can manage a large and diverse portfolio of projects and issues and rapidly assess situations with multiple outcomes and consequences.• A confident, proactive self-starter. Can work autonomously. Strong attention to detail.• Unquestionable integrity and discretion. Committed to core values and ethical business conduct and has the backbone to stand up for what is right and necessary.• Mature, with high professional integrity and honesty - able to separate people from issues.

Channel Partner Lead Alliance Associate

Description Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. •45% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines. •45% Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensures claims are processing according to established quality and production standards. •10% Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and reports potential fraud and abuse situations. Additional Skills &amp; QualificationsRequired Education: High School Diploma or equivalent Required Work Experience: 2 years of customer service experience including 1 year claims or appeals processing OR Bachelor&#39;s Degree in lieu of work experience. Experience LevelEntry Level

Claims Customer Service Advocate II

<h1>&#127775; HIRING NOW: Call Center Claims Heroes – Daytona Beach, FL &#127775;</h1><h3>&#128165; Class of 15 | Hybrid Eligible | Start Nov 12!</h3>Ready to turn your call center skills into a career that matters? Join our elite Loss Drafts Team and help homeowners get back on their feet after disaster strikes. If you’ve got thick skin, a sharp mind, and a heart for helping—this is your moment. <h2>&#128640; Why You’ll Love This Role</h2><ul><li>&#128184; Earn $18/hr (English) or $19.50/hr (Bilingual – Spanish)</li><li>&#127968; Hybrid Schedule available starting February (based on performance)</li><li>&#128188; Monday–Friday only – No weekends!</li><li>&#127891; Paid Training: Nov 12 – Dec 9 | 8:30 AM – 5:00 PM (on-site)</li><li>&#127793; Nesting Period: Dec 10 – Jan 7</li><li>&#127919; Shift Options: 9:30 AM–6:00 PM or 10:00 AM–6:30 PM (assigned based on business needs)</li></ul><h2>&#128222; What You’ll Do</h2><ul><li>Handle 40–50 inbound calls/day about homeowner insurance claims</li><li>Calm frustrated callers and provide real solutions</li><li>Navigate multiple systems to research and resolve issues</li><li>Be the bridge between homeowners, lenders, and Proctor</li><li>Document everything like a pro in our claims system</li><li>Make outbound calls when needed to follow up</li></ul><h2>&#128269; What We’re Looking For</h2>Must-Haves:<ul><li>&#128222; 1–2 years of call center experience (claims, insurance, or escalations = gold!)</li><li>&#128170; Thick skin &amp; a cool head under pressure</li><li>⌨️ Typing speed of 35+ WPM</li><li>&#128172; Strong verbal &amp; written communication</li><li>&#128241; Working cellphone (for dual authentication)</li><li>&#128663; Reliable transportation</li></ul>Bonus Points:<ul><li>&#127969; Insurance or mortgage experience</li><li>&#128663; Auto claims or Medicaid/Medicare experience</li></ul>Hard No’s:<ul><li>&#128683; Job hoppers</li><li>&#128683; No call center experience</li><li>&#128683; Weak communication skills</li></ul><h2>&#128205; Location</h2>Daytona Beach, FL or nearby areas #PRIORITYEASE

Claims Customer Service Representative

<h2>&#128640; Ready to Rise? Join Our Elite Call Center Team in Daytona Beach!</h2><h3>&#127891; Rise Academy Class of 15 – Limited Seats, Big Opportunity!</h3>We’re building a dream team of 15 customer service pros to join our Loss Drafts Call Center in Daytona Beach, FL. If you thrive under pressure, love solving problems, and want to help homeowners get the support they deserve—this is your moment.&#128205; Important: This role is for Daytona Beach only. No remote options. No Troy or Solon applicants.<h3>&#128467; Training &amp; Launch Timeline:</h3><ul><li>Training: Nov 12 – Dec 9 | Mon–Fri, 8:30 AM–5 PM (Fully On-Site)</li><li>Nesting Period: Dec 10 – Jan 7</li><li>Hybrid Eligibility: Starting February (based on performance: 95% quality &amp; 85% adherence)</li></ul>Post-Training Shifts:<ul><li>9:30 AM–6 PM or 10 AM–6:30 PM | Monday–Friday</li></ul><h3>&#128176; Pay That Matches Your Hustle:</h3><ul><li>&#128172; English Reps: $18/hr</li><li>&#127758; Bilingual Reps (Spanish): $19.50/hr</li><li>&#128188; Hybrid schedule available for top performers</li></ul><h3>&#128269; What You’ll Be Tackling:</h3><ul><li>40–50 inbound calls daily about homeowner insurance claims</li><li>Navigate multiple systems to find answers fast</li><li>Calm frustrated callers with empathy and professionalism</li><li>Be the bridge between homeowners, lenders, and Proctor</li><li>Document everything with precision</li><li>Make outbound calls when needed to follow up and resolve issues</li></ul><h3>&#129504; What You Bring to the Table:</h3><ul><li>1–2 years of call center experience (claims, insurance, or escalations preferred)</li><li>Thick skin and a cool head under pressure</li><li>Typing speed of 35+ WPM and strong PC navigation skills</li><li>Excellent verbal and written communication</li><li>A working cellphone (for dual authentication) and reliable transportation</li></ul><h3>&#127775; Bonus Points If You’ve Got:</h3><ul><li>Insurance or mortgage experience</li><li>Experience with Medicaid/Medicare or auto claims</li></ul><h3>&#128683; Not a Fit If You:</h3><ul><li>Have a history of job hopping or no call center experience</li><li>Struggle with communication or professionalism</li></ul><h3>&#127873; Perks &amp; Benefits (If Eligible):</h3><ul><li>Medical, dental, vision</li><li>401(k) with pre-tax &amp; Roth options</li><li>Life insurance, disability coverage</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Paid time off (PTO, vacation, sick leave)</li></ul>&#127919; This is more than a job—it’s a launchpad. If you’re ready to rise, apply now and claim your seat in our exclusive Daytona Beach class!#PriorityEase

Description Training Schedule: 8:30am to 5pm Monday through Friday &lt;- Training is fully on-site and training will go from 11/12 to 12/9. They will join the Rise Acadamy/Nesting period statring on 12/10 to 1/7 They will be eligible for the hybrid schedule once they have been taking calls for a full 30 days which will be the month of January. They will be eligible for hybrid starting February if they are meeting expectations. Must achieve 95% quality and 85% adherence scores. Hybrid schedule is based off of performance, adherence, attendance and quality expectations. Shift after training and nesting will be assigned based on business needs of the assigned bank. Shifts offered for this class are 9:30am to 6pm and 10am to 6:30pm. Monday through Friday $18 for English candidate. Looking for bilingual reps as well. $19.50 for the bilinguals &lt;- Spanish only The client is looking to add to their Call Center Loss Drafts Team. This is a high level call center position that is mainly dealing with homeowner claims. Calls can be as quick as 1 minute all the way up to 45 minutes. A lot of the calls are with clients who are upset that their repair has not been completed or their funds are still being held by Proctor. Responsibilities:- Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.- The calls will be pertaining to existing homeowner claims- Navigate between multiple systems to find the answer- Research through the claim tool to be able to assist the customer and provide accurate information- Handle escalated calls as needed - Be the liason between proctor, the homeowner and the lender- Be able to be cool under pressure and handle upset customers- Update case notes in the Claim system to ensure everything is documented and updated- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. - Outbound calls are also often necessary. Skillscustomer service, inbound call, escalation calls, mortgage, contact center, bilingual, spanish, insurance, call center Top Skills Detailscustomer service,inbound call,escalation calls Additional Skills &amp; QualificationsMUST HAVE:- working cellphone with service (need to dual athenticate)- at least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance)- thick skin. Ability to handle difficult conversations. A lot of their callers are not very nice- efficient in using a windows PC computer and navigating their software system (not the most user friendly system)- typing: at least 35 WPM- good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)- reliable transportation (check in references) NICE TO HAVE:- insurance or mortgage experience- an experience working with auto claims or any type of claims- someone who has worked for medicaid/medicare as they are typically working with those profile callers DQ&#39;S:- job hopping and no call center experience- poor communication skills Experience LevelEntry Level

DescriptionClass of 15 - Daytona Beach, FL only. No Troy or Solon Training Schedule: 8:30am to 5pm Monday through Friday &lt;- Training is fully on-site and training will go from 11/12 to 12/9. They will join the Rise Acadamy/Nesting period statring on 12/10 to 1/7 They will be eligible for the hybrid schedule once they have been taking calls for a full 30 days which will be the month of January. They will be eligible for hybrid starting February if they are meeting expectations. Must achieve 95% quality and 85% adherence scores. Hybrid schedule is based off of performance, adherence, attendance and quality expectations. Shift after training and nesting will be assigned based on business needs of the assigned bank. Shifts offered for this class are 9:30am to 6pm and 10am to 6:30pm. Monday through Friday $18 for English candidate. Looking for bilingual reps as well. $19.50 for the bilinguals &lt;- Spanish only The client is looking to add to their Call Center Loss Drafts Team. This is a high level call center position that is mainly dealing with homeowner claims. Calls can be as quick as 1 minute all the way up to 45 minutes. A lot of the calls are with clients who are upset that their repair has not been completed or their funds are still being held by Proctor. Responsibilities:- Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.- The calls will be pertaining to existing homeowner claims- Navigate between multiple systems to find the answer- Research through the claim tool to be able to assist the customer and provide accurate information- Handle escalated calls as needed - Be the liason between proctor, the homeowner and the lender- Be able to be cool under pressure and handle upset customers- Update case notes in the Claim system to ensure everything is documented and updated- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. - Outbound calls are also often necessary. Skillscustomer service, inbound call, escalation calls, mortgage, contact center, bilingual, spanish, insurance, call center Top Skills Detailscustomer service,inbound call,escalation calls Additional Skills &amp; QualificationsMUST HAVE:- working cellphone with service (need to dual athenticate)- at least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance)- thick skin. Ability to handle difficult conversations. A lot of their callers are not very nice- efficient in using a windows PC computer and navigating their software system (not the most user friendly system)- typing: at least 35 WPM- good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)- reliable transportation (check in references) NICE TO HAVE:- insurance or mortgage experience- working with auto claims or any type of claims- someone who has worked for medicaid/medicare as they are typically working with those profile callers DQ&#39;S:- job hopping and no call center experience- poor communication skills Experience LevelEntry Level#priorityeast

DescriptionThis is a hands-on, team-based role supporting the Loan Operations department. The Loan Records Support Specialist plays a key part in organizing and preparing loan documentation for a system transition to LoanServ. The position is ideal for someone who enjoys staying active throughout the day — approximately 70% of the time will be spent on your feet, moving around the records room, pulling files, and placing boxes in their correct locations. You’ll use carts to transport materials if needed, and work closely with your team to divide tasks and meet shared goals. Day-to-Day Responsibilities: Retrieve, sort, and organize physical loan files and boxes within the records room.Use carts to transport documents and boxes to designated areas.Prep loan documents for digital conversion and system migration to LoanServ.Assist with labeling, tracking, and potentially entering data into an inventory system.Coordinate with team members to divide tasks and complete daily objectives.Maintain accuracy and attention to detail while handling sensitive loan records.Follow established procedures with minimal direct supervision, while remaining highly collaborative with peers.

Clerical Worker

Description
					This is a hands-on, team-based role supporting the Loan Operations department. The Loan Records Support Specialist plays a key part in organizing and preparing loan documentation for a system transition to LoanServ. The position is ideal for someone who enjoys staying active throughout the day — approximately 70% of the time will be spent on your feet, moving around the records room, pulling files, and placing boxes in their correct locations. You’ll use carts to transport materials if needed, and work closely with your team to divide tasks and meet shared goals.

Day-to-Day Responsibilities:

Retrieve, sort, and organize physical loan files and boxes within the records room.
Use carts to transport documents and boxes to designated areas.
Prep loan documents for digital conversion and system migration to LoanServ.
Assist with labeling, tracking, and potentially entering data into an inventory system.
Coordinate with team members to divide tasks and complete daily objectives.
Maintain accuracy and attention to detail while handling sensitive loan records.
Follow established procedures with minimal direct supervision, while remaining highly collaborative with peers.
					 					
					
					 					
					
					 					Additional Skills &amp; Qualifications
					Preferred Experience &amp; Hard Skills:

Prior experience in banking, loan operations, or financial services is a plus.
Background in manual labor environments such as:
Mailroom operations
Warehouse or inventory handling
Facilities or records management

Familiarity with physical file organization and document handling.
Experience using carts, filing systems, or basic inventory tools.
Basic computer literacy for potential data entry or document tracking.

Soft Skills &amp; Traits:

Strong attention to detail — accuracy is critical when handling sensitive loan documents.
Dependable and self-motivated — able to stay productive with limited direct supervision.
Team-oriented — thrives in a collaborative environment where tasks are shared and coordinated.
Good communication skills — able to work closely with peers to divide and complete work efficiently.
Willingness to be physically active — comfortable standing, walking, and lifting throughout the day.
Adaptable — open to learning new systems and processes, especially during the LoanServ transition.
					 					Experience Level
					Entry Level

Description
					RESPONSIBILITIES
 Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
 Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
 Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
 Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
 Direct calls to other departments as needed.
 Perform various clerical duties such as data entry, emailing and organizing.
 Assist in resolution of customer complaints.
 Notify management of any issues or concerns.
 Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
 Perform other duties as assigned.
					 					Skills
					ms excel
					 					Top Skills Details
					ms excel
					 					Additional Skills &amp; Qualifications
					Education and/or Experience 
 High school diploma or equivalent required.
 Minimum one year clerical experience; or equivalent combination of education and experience preferred.
 Experience in a medical office or insurance industry highly preferred.
QUALIFICATIONS 
 Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
 Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
 Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
 Must be a qualified typist with a minimum of 40 W.P.M.
 Ability to follow instructions and respond to managements’ directions accurately.
 Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
 Must demonstrate exceptional communication skills.
					 					Experience Level
					Entry Level

Client Coordinator

Description
					The Client Coordinator is responsible for working through CMS portals, processing the cases and entering into the database. They will be reviewing for eligibility.
This position is responsible for data preparation, data entry, data tracking, documentation, and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards
Handles and responds promptly to inquiries from clients emails regarding questions, report status, concerns, or general requests for information
Utilizes appropriate systems and databases to enter client or examine information and or retrieve information as needed
Pulls medical records from clients external site and uploads into internal database
Ensure everything on the Medical Record is there and filled out properly
From there the medical record will be assigned to a reviewer to provide insight on a certain treatment or diagnosis to help the insurance company decide whether to approve or deny a claim
					 					Skills
					data entry, computer literacy, microsoft office, microsoft excel, outlook, insurance, medical record, medical claims, healthcare, medical insurance, medical terminology, healthcare industry, administrative support, customer service, electronic medical record, CMS, salesforce crm, W365 Edge, EOB
					 					Top Skills Details
					data entry,computer literacy,microsoft office,microsoft excel,outlook,insurance,medical record,medical claims,healthcare,medical insurance
					 					Additional Skills &amp; Qualifications
					- Must have reliable internet &amp; their own private workspace
- High school diploma
- Need people who are good at data entry, communication, dependable, and computer savvy.
- IDR (Independent Resolution) TEAM: This team was created due to the No Surprises Act.
- Read through documents to make sure documentation in the report is accurate
					 					Experience Level
					Entry Level

Overview: Our client is looking to add a Client Coordinator to join their team onsite. In this role, you would be responsible for servicing inquiries and communications to and from our clients. This includes status checks and case updates through emails, portals, and phone calls. A friendly, personable and professional approach is key towards our success. The Client Coordinator also handles data preparations, data entry, data tracking and documentation. Therefore, familiarity with working with customer databases and data accuracy is preferred. Description<ul><li>Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.</li><li>Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.</li><li>Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.</li><li>Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.</li><li>Direct calls to other departments as needed.</li><li>Perform various clerical duties such as data entry, emailing and organizing.</li><li>Assist in resolution of customer complaints.</li><li>Notify management of any issues or concerns.</li><li>Ensure all practices are carried out in accordance with state and federal safety and legal regulations.</li><li>Perform other duties as assigned.</li></ul> Skills &amp; Qualifications<ul><li>High school diploma or equivalent required.</li><li>Minimum one year clerical experience; or equivalent combination of education and experience preferred.</li><li>Experience in a medical office or insurance industry highly preferred.</li><li>Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.</li><li>Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.</li><li>Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.</li><li>Must be a qualified typist with a minimum of 40 W.P.M.</li><li>Ability to follow instructions and respond to managements’ directions accurately.</li><li>Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.</li><li>Must demonstrate exceptional communication skills.</li></ul>

<h3>Job Title: Client Coordinator</h3>Overview:We are seeking a detail-oriented and dependable Client Coordinator to join our team. This role is essential in supporting our operations by managing case data through CMS portals, verifying eligibility, and ensuring accurate documentation. The ideal candidate will be tech-savvy, organized, and committed to delivering high-quality customer service in a fast-paced healthcare environment. Key Responsibilities:<ul><li>Process cases through CMS portals and enter accurate data into internal databases.</li><li>Review documentation for eligibility and completeness.</li><li>Prepare, enter, track, and file data with precision and attention to detail.</li><li>Respond promptly and professionally to client inquiries via email regarding case status, documentation, and general information.</li><li>Utilize internal systems and databases to input and retrieve client and examination information.</li><li>Access and upload medical records from external client portals into internal systems.</li><li>Verify that all required components of medical records are complete and properly documented.</li><li>Assign medical records to reviewers for clinical insight to support insurance claim decisions under the No Surprises Act (IDR Team).</li></ul><h3>Required Skills &amp; Qualifications:</h3><ul><li>Must have 1+ Year of Experience within Medical Coding</li><li>Medical Terminology</li><li>Medical Records Experience</li><li>Healthcare Data Entry Experience</li></ul><h3>Preferred Experience:</h3><ul><li>Must have experience within Healthcare - Medical Coding</li></ul>Workplace TypeThis is a fully remote position.Experience LevelEntry Level

DescriptionWe are currently looking for Customer Service Representative within our Banking Operations team. As a Customer Service Representative in Banking Operations, under direct supervision you will assist in the timely and accurate handling of all account holder related inquires and needs. As a contact center within Northern Trust, the Investor Services Team takes inbound calls from our Retained Asset and Corporate Liquidity clients. 35-40 calls a day servicing account holder with account maintenance. Major Duties:• Manage large amounts of inbound and outbound calls in a timely manner providing quality servicing of client/partner calls through effective communication of call behaviors and accurate information.• Log all client/partner inquiries received via phone, email or fax with a detailed description of client issue/problem, research or action taken for resolution on the CRM database.• Maintain system access and knowledge level as it pertains to each program that the representative has been trained on and frequently attend educational seminars to improve knowledge and performance level.• Provide accurate transactional information to clients to avoid creating any loss situations for the Unit.• Perform functional transaction processing (ACH Transfers, Stop Payments, wires and general maintenance) accurately and without any monetary errors.• Responsible for identifying customer needs, clarify information, research issues and provide solutions and/or alternatives.• Works effectively as a team member but also independently.• Knowledgeable of the core aspects of the job and beginning to develop a basic understanding of the business function. Hours:Monday-Friday 8am-5pm Skills &amp; Qualifications Must have experience in BANKING within a call center setting or customer support role• Familiarity with CRM systems and practices and banking terminology such as investments, redemptions, ACH’s wire transfers.• Strong phone, verbal and written communication skills required.• Strong active listening and interpersonal skills needed with aptitude to handle irate/challenging callers with minimal assistance.• Highly flexible and adaptable to change; able to adapt to a fast pace environment to different personality types and able to learn quickly.• Multi-tasking skills; self-motivated with ability to set priorities and manage time effectively.• Computer literacy is required with the ability to navigate several different applications/systems simultaneously.

Client Service Representative

Description<ul><li>Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally.</li><li>Communicates answers and solutions to customers verbally and/or in writing.</li><li>Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.</li><li>Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.</li><li>Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch.</li><li>Assists other teams within operations depending on business needs.</li><li>Updates contracts promptly with notes so the most current information is readily available to all company personnel.</li><li>Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information.</li><li>Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers.</li><li>Collaborates with teammates in creating solutions for different customer issues and situations</li></ul> #eastpriority25

Client Services Associate

Description Maintaining industry leading service standards by providing prompt service and one call resolution.Timely entry of all inbound leadsAvailability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc. #eastpriority25

Client Services Representative

(On-site | Monday–Friday, between 7 AM–5 PM)&#128188; Position Type: Contract-to-Hire &#128176; Starting Pay: $18/hour (with potential increases upon direct hire) $19 an hour for bilingual <h3>About the Role:</h3>We’re hiring Client Services Specialists to join a high-volume call center team supporting customers with existing loans. This role is ideal for individuals with a background in billing, banking, and customer service who thrive in fast-paced environments.Responsibilities:<ul><li>Handle 80+ inbound calls daily from customers needing loan assistance</li><li>Assist with ACH setups/cancellations, payments, adjustments, and credits</li><li>Support login issues on the payment portal</li><li>Process mail correspondence and calculate loan payments</li><li>Deliver excellent customer care with professionalism and empathy</li></ul> <h3>What We’re Looking For:</h3>Must-Haves:<ul><li>2+ years of inbound call center experience</li><li>Strong computer skills and ability to navigate multiple systems</li><li>Excellent communication and multitasking abilities</li><li>Reliable attendance and punctuality</li><li>Culture fit: driven, adaptable, and team-oriented</li></ul>Nice-to-Haves:<ul><li>Bilingual in Spanish</li><li>Experience in banking, billing, loans, or mortgage servicing</li><li>Familiarity with the STAR interview method</li></ul>Disqualifiers:<ul><li>Short or inconsistent job history</li><li>No call center experience</li><li>Sales-only background</li><li>Timid or disengaged demeanor</li></ul> <h3>Training Schedule:</h3><ul><li>Week 1: Tuesday–Friday, 9 AM–3 PM</li><li>Week 2: Monday–Friday, 9 AM–3 PM</li><li>Week 3: Nesting period on assigned schedule</li><li>Permanent schedule assigned based on business needs</li></ul> <h3>Perks &amp; Benefits:</h3><ul><li>Twice-monthly office lunches &amp; monthly gift card drawings</li><li>Skill-based pay increases (up to $3 bump)</li><li>Annual performance reviews</li><li>Benefits: Medical, Dental, Vision, 401(k), PTO, Holidays</li><li>PTO increases with tenure:<ul><li>Year 1: 40 hours</li><li>Year 2: 70 hours</li><li>Years 3–5: 120 hours</li></ul></li></ul> Ready to apply? Join a team that values growth, culture, and customer care. We’re excited to meet candidates who are passionate about helping others and ready to grow their careers.

Client Services Specialist

Description<ul><li>Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally.</li><li>Communicates answers and solutions to customers verbally and/or in writing.</li><li>Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers.</li><li>Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence.</li><li>Available to answer calls, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch.</li><li>Assists other teams within operations depending on business needs.</li><li>Updates contracts promptly with notes so the most current information is readily available to all company personnel.</li><li>Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information.</li><li>Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers.</li><li>Collaborates with teammates in creating solutions for different customer issues and situations</li></ul> #eastpriority25

Client Success Advisor

Description
					Description: Responsible for 3M server maintenance, and troubleshooting for the 3M 360 Encompass system.
Monitor system performance, apply patches, and resolve technical issues to ensure optimal functionality and minimize downtime.
Conduct in-depth analysis of HIM workflows and Epic EHR processes, identifying opportunities for optimization.
Design and implemented solutions to improve efficiency, accuracy, and user experience, seamlessly integrating them into existing workflows.
Configure user groups, managed rights, and maintained worklists as part of system implementation.
Generate detailed system admin reports, resolved reporting issues, and troubleshot HL7 messaging problems to enhance system performance.
					 					Skills
					validation, emr, ehr, epic, health information management
					 					Top Skills Details
					validation,emr,ehr
					 					Additional Skills &amp; Qualifications
					Description: Responsible for 3M server maintenance, and troubleshooting for the 3M 360 Encompass system.
Monitor system performance, apply patches, and resolve technical issues to ensure optimal functionality and minimize downtime.
Conduct in-depth analysis of HIM workflows and Epic EHR processes, identifying opportunities for optimization.
Design and implemented solutions to improve efficiency, accuracy, and user experience, seamlessly integrating them into existing workflows.
Configure user groups, managed rights, and maintained worklists as part of system implementation.
Generate detailed system admin reports, resolved reporting issues, and troubleshot HL7 messaging problems to enhance system performance.
					 					Experience Level
					Intermediate Level

Clinical Analyst

DescriptionWe are seeking a dedicated Clinical Appeals Nurse to join our Revenue Cycle Management team. The ideal candidate will be responsible for managing clinical denials related to medical necessity, level of care, and delays in service. This role involves reviewing medical records, preparing clinical documentation to support appeals, and following up on submitted appeals. The Clinical Appeals Specialist will work closely with a team of Licensed Vocational Nurses (LVNs) and Registered Nurses (RNs) to ensure comprehensive and accurate appeal submissions. Skillsclinical data analysis, appeals, medical reimbursement, clinical review, collections medical Top Skills Detailsclinical data analysis,appeals,medical reimbursement,clinical review,collections medical Additional Skills &amp; Qualifications1+ Years of experience in reviewing medical records 1+ years of experiences in appeals and denials High School Diploma Experience LevelIntermediate Level

Clinical Appeals Specialist (LVN)

We are seeking a friendly and organized Clinical Medical Secretary to join our team and contribute to our mission of delivering high-quality healthcare services. As a Clinical Medical Secretary, you will be the first point of contact for our patients. Your primary responsibilities will include:<ul><li>Greeting patients and visitors with a warm and welcoming demeanor.</li><li>Managing patient check-ins and check-outs efficiently.</li><li>Scheduling and confirming patient appointments.</li><li>Answering phone calls and addressing patient inquiries.</li><li>Maintaining accurate patient records and updating information as needed.</li><li>Assisting with insurance verification and processing.</li><li>Coordinating with medical staff to ensure smooth patient flow.</li><li>Handling administrative tasks such as filing, faxing, and scanning documents.</li><li>Ensuring the reception area is clean and organized.</li></ul>Qualifications:<ul><li>2+ years of experience as a medical receptionist, medical secretary or in a similar role required.</li><li>Previous experience with EPIC.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>High school diploma or equivalent.</li></ul>Details: <ul><li>Pay cycle – weekly | medical, dental &amp; vision benefits offered. </li><li>Schedule: Monday – Friday | 7.5 hour shift between 8:00am - 5:00pm ( 7.5 hour shift | 37.5 hours/week)</li><li>Parking – employees will need to cover their own parking. Available lots vary in price based on location. </li></ul>

Clinical Secretary

Top Skills&#39; Details 1. Must have experience with Azure security - firewalls, security, segmentation of tenants, etc.2. Some architecture to build out scope, frameworks, share best practices etc. and guide leadership (director and c-level) on security related decisions3. Cloud - infra as code, Kubernetes, docker containers, etc. ROLE SUMMARYThe Information Security Specialist will be a key role in the IT information security team, fully supporting the digital transformation effort and is responsible for supporting the business transformation roadmap while ensuring IT security standards for safeguarding the environment, data, ensuring compliance with regulations, and protecting against security threats. They must ensure security controls are maintained and respond to cybersecurity risks or incidents.offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required. DEFINITION OF THE TEAMSecurity team is responsible for safeguarding the company&#39;s digital assets and ensuring the confidentiality, integrity, and availability of information. The team&#39;s primary responsibility is to develop and implement comprehensive security policies, procedures, and controls that align with the overall enterprise security strategy and standards to protect our assets and operations.This team fosters a secure digital environment that supports the organization&#39;s operations, enhances trust with stakeholders, and drives business continuity through effective risk management and incident response. The IT Security team collaborates closely with various departments to understand their business needs and design security solutions that meet those requirements effectively while protecting the organization. The team&#39;s work is critical to the success of the organization, as it enables secure business operations and supports the overall business strategy. This IT security role will be dedicated to supporting our Customer Experience organization and our digital platforms. USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM. KEY ACCOUNTABILITIES AND RESPONSIBILITIES• Assessing application security: Responsible for reviewing proposed new systems, networks, and software designs for potential security risks, recommending mitigation or countermeasures, and resolving integration issues related to the implementation of new systems within the existing infrastructure• Support security strategy: Develop and manage an enterprise-wide security strategy, and communicate performance to key stakeholders• Ensuring compliance and security: Ensure data systems comply with relevant regulations and security standards. Develop measures to protect data privacy and ensure the security of data pipelines and analytics infrastructure• Risk assessment: Lead cybersecurity risk assessments and mitigation efforts, and oversee incident management and response planning• Collaboration and communication: Collaborate with cross-functional teams, especially within customer experience teams of USG, including IT, data science, and business units of customer experience teams, to mitigate risk. Guide engineering teams in making informed security decisions on infrastructure, systems, and applications design*Midpoint may be adjusted based on the skills and qualifications of the selected candidate. KEY QUALIFICATIONS EducationBachelor’s degree in computer science, Information Technology, Cyber Security, or a related fieldRelevant certifications such as Azure Security Engineer Associate (AZ-500) or Certified Information Systems Security Professional (CISSP) or Certified Cloud Security Professional (CCSP) Required Skills• 7+ years’ experience in information and cloud security, focusing on designing and implementing secure cloud computing solutions• Strong expertise in Azure cloud security, including experience with Azure Security Center and Microsoft Defender for Cloud• Understanding CASB, CSPM and CWPP tools; knowledge of cloud security frameworks, standards and best practices; and working with cloud IAM and IaaS, PaaS and SaaS native security capabilities. Understand how business architecture affects cloud security, and manage relationships with business teams using cloud so that you can plan for upcoming requirements• Deep understanding of API security principles, technologies, and best practices. (e.g. OAuth, OpenID, REST, SOAP, GraphQL) Define and execute the product vision and strategy for API security, aligning with our business goals and customer needs. Document and evangelize secure API design patterns• Lead cloud security assessments, provide gap analysis, and implement remediation plans• Must be proficient in one or more scripting languages such as Python, PowerShell, Bash, etc.• Solid understanding of IAM, key management, network segmentation, data protection, and zero trust architecture• Proficiency in security tools and products, including firewalls, IDS/IPS, SIEM, and vulnerability scanning• Ability to translate technical security risks into clear, concise, nontechnical terms• Excellent problem-solving skills to address security challenges• Strong collaboration skills with the ability to work effectively with cross-functional teams, including IT, data science, and business units of customer experience teams• In-depth knowledge of IT security frameworks and regulations such as ISO 27001, NIST, and GDPR• Excellent technical documentation and reporting skills• Strong ethical standards and integrity Preferred Skills• Experience with security standards for cloud applications including in the implementation of digital solutions• Ability to work with Application Developers, DevOps, and product teams to embed security into CI/CD pipelines and DevSecOps workflows• Proficiency in Terraform and Infrastructure as Code (IaC) methodologies• Experience with network security design and implementation, penetration testing, and vulnerability assessment tools

Cloud Security Engineer

THIS IS A 100% IN OFFICE ONSITE ROLE Overview:The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).Responsibilities:• Operate in a Call Center environment as a customer success advocate• Receive inbound calls and make outbound calls to consumers• Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers• Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests.• Effectively manage a pipeline of up to 75 loans• Performing routine data entry and validation tasks• Monitoring work queues and intervening as needed• Interacting with multiple departments to expedite processing and/or issue resolution• Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.• Must request assistance for escalated and/or more complex issues to department tenure associates or supervisors.• Meet outlined production and quality standards.• Follow established Policy and Procedures• Performing other related duties as required and assigned• Demonstrating behaviors which are aligned with the organization’s desired culture and values

Collections Customer Service Representative

TekSystems is currently hiring for SEVERAL Collections Specialists in the Springfield, MO area! These positions are on site but they can start ASAP! MUST HAVE: 1-3 years of collections experience (Any industry) or outbound call center/customer service experience or experience with high volume outbound calls! DescriptionTheir company serves as the gap between claims (health, workers comp, etc) and the law firms that are processing the cases. These individuals are collecting on what is owed, and they need help before year end.They will be on the phones, calling their accounts to get collection on open invoices. They will be tracking these accounts through an Excel program. They will call the law firms or the insurance carriers to ask for the money owed from their work. The more experienced ones will be attached to larger accounts with more money, others to more accounts but for lower volume.They will be calling the point of contacts for these accounts, adjusters, claims managers, anyone who should be paying for it. Out of the gate, the person must be comfortable speaking with the customer on the phone. It is B2B collections, but they need to be persistent, calling the accounts every 2 days. They will have scripts and email templates, but they will need to adapt on their follow ups and be specific. Asking specific questions like &quot;If you are sending a check, how much? What is the check number? When are you mailing it? If you need me to get back to you, what date can I follow up? If this wasn&#39;t meant for you, then who is it specifically meant for? What is their name and contact information?&quot; They will have to do a lot of invoice research, looking at details in the accounts, which puts them at needing to send out 20 emails a day with info to their accounts, and making 3-10 calls a day to track them down. Their KPIs are going to be on activity, not the amount collected. Additional Skills &amp; QualificationsCustomer ServiceExcelCollections

Collections Representative

Job Posting: Collections Specialist (Remote)Division: Customer SupportCompany: TEKsystems, Inc.Placement Type: Contract to HireLocation: 100% RemotePay Range: $20.00–$23.00/hrDuration: 2-Year Assignment (Evaluated for permanent hire every 6 months)Schedule: 40 hours/week between 7am–7pm CST, Monday–SaturdayStart Date: November 17, 2025Interview Date: November 3 <h3>&#128188; Position Overview</h3>Join a Fortune 100 company—one of San Antonio’s most desirable employers—as a Collections Specialist. This is a remote opportunity to make a meaningful impact by helping members resolve delinquent accounts while delivering exceptional service and financial education.<h3>&#128273; Key Responsibilities</h3><ul><li>Handle inbound and outbound automated calls to secure payments on delinquent accounts</li><li>Make manual outbound calls to responsible parties to resolve outstanding balances</li><li>Apply critical thinking to improve member experience and streamline processes</li><li>Interpret financial information and offer tailored solutions to members</li><li>Educate members on Credit Counseling Agencies vs. Debt Settlement companies</li><li>Embrace coaching and feedback to continuously improve performance</li><li>Encourage and support teammates with positive reinforcement</li></ul><h3>&#129504; Required Skills &amp; Experience</h3><ul><li>2+ years in collections or call center environments</li><li>2+ years handling inbound phone calls</li><li>Comfortable initiating outbound calls</li><li>Strong communication and problem-solving skills</li></ul><h3>&#127775; Nice-to-Have Skills</h3><ul><li>Sales experience</li><li>Financial services or charge-off experience</li><li>3rd party collections experience</li><li>Consumer debt knowledge (auto loans, credit cards, etc.)</li></ul><h3>Benefits (Eligibility Applies)</h3><ul><li>Medical, dental &amp; vision coverage</li><li>401(k) with pre-tax and Roth options</li><li>Life Insurance (Voluntary Life &amp; AD&amp;D)</li><li>Short and long-term disability</li><li>Health Spending Account (HSA)</li><li>Transportation benefits</li><li>Employee Assistance Program</li><li>Paid Time Off (PTO), vacation, and sick leave</li></ul>Ready to help members find financial solutions while growing your career with a top-tier employer? Apply today!

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